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Incentive Stock Program (Details) (USD $)
In Millions, except Share data, unless otherwise specified
12 Months Ended
Dec. 31, 2013
Dec. 31, 2012
Dec. 31, 2011
Jan. 02, 2013
Share-based Compensation Arrangement by Share-based Payment Award        
Incentive stock programs, shares reserved for future grants 130,000,000      
Incentive stock programs, reduction in shares reserved for future grants (in shares) 22,000,000      
Stock options
       
Share-based Compensation Arrangement by Share-based Payment Award        
Award vesting period 3 years      
Stock options outstanding, weighted-average remaining life 4 years 4 years    
Exercisable options, weighted-average remaining life 3 years 1 month 6 days 3 years 8 months 12 days    
Stock options outstanding during the period        
Stock options outstanding at the beginning of the period (in shares) 48,685,273      
Stock options outstanding at the beginning of the period, weighted-average exercise price (in dollars per share) $ 24.97      
Stock options granted during the period (in shares) 5,652,197      
Stock options granted during the period, weighted-average exercise price (in dollars per share) $ 34.91      
Stock options exercised during the period (in shares) (11,370,121)      
Stock options exercised during the period, weighted-average exercise price (in dollars per share) $ 25.37      
Stock options lapsed during the period (in shares) (210,009)      
Stock options lapsed during the period, weighted-average exercise price (in dollars per share) $ 31.82      
Stock options outstanding at the end of the period (in shares) 42,757,340 48,685,273    
Stock options outstanding at the end of the period, weighted-average exercise price (in dollars per share) $ 26.15 $ 24.97    
Exercisable options outstanding at the beginning of the period (in shares) 43,511,651      
Exercisable options outstanding at the end of the period (in shares) 36,185,039 43,511,651    
Exercisable options outstanding, weighted-average exercise price at the beginning of the period (in dollars per share) $ 24.68      
Exercisable options outstanding, weighted-average exercise price at the end of the period (in dollars per share) $ 25.02 $ 24.68    
Aggregate intrinsic value of options outstanding $ 525      
Aggregate intrinsic value of options exercisable 487      
Total intrinsic value of options exercised 120 528 94  
Total unrecognized compensation cost 153      
Total unrecognized compensation cost, recognition period 3 years      
Total non-cash compensation expense charged against income 262 284 256  
Tax benefit recognized in total non-cash compensation expense 84 87 71  
Fair value of an option granted (in dollars per share) $ 5.77 $ 6.80 $ 6.23  
Fair value assumptions:        
Risk-free interest rate (as a percent) 1.10% 1.20% 2.70%  
Average life of options 6 years 6 years 6 years  
Volatility (as a percent) 20.00% 21.00% 21.00%  
Dividend yield (as a percent) 1.60% 3.60% 4.10%  
Stock options | Maximum
       
Share-based Compensation Arrangement by Share-based Payment Award        
Maximum term of option 10 years      
Restricted stock awards and restricted stock units
       
Share-based Compensation Arrangement by Share-based Payment Award        
Awards and units outstanding (in shares) 14,385,221     15,728,503
Awards and units outstanding, weighted-average grant-date fair value (in dollars per share) $ 30.13     $ 25.51
Awards and units granted during period (in shares) 7,261,541      
Awards and units granted during period, weighted-average grant-date fair value (in dollars per share) $ 34.92      
Awards and units vested during period (in shares) 7,821,999      
Awards and units vested during period, weighted-average grant-date fair value (in dollars per share) $ 25.36      
Awards and units lapsed during period (in shares) 782,824      
Awards and units lapsed during period, weighted-average grant-date fair value (in dollars per share) $ 29.34      
Fair value of awards and units vested $ 274 $ 385 $ 237  
Restricted stock awards
       
Share-based Compensation Arrangement by Share-based Payment Award        
For awards with a term of five years, number of years in which no more than one-third of the award vests 1 year      
Portion of awards vesting in any one year for awards that vest over 5 years (as a percent) 33.00%      
Restricted stock awards | Minimum
       
Share-based Compensation Arrangement by Share-based Payment Award        
Award vesting period 3 years      
Restricted stock awards | Maximum
       
Share-based Compensation Arrangement by Share-based Payment Award        
Award vesting period 5 years      
Restricted stock units
       
Share-based Compensation Arrangement by Share-based Payment Award        
Award vesting period 3 years      
Number of shares of common stock received for each vested restricted stock unit (in shares) 1      
2009 Incentive Stock Program | Stock options
       
Stock options outstanding during the period        
Stock options granted during the period (in shares) 4,733,378      
2009 Incentive Stock Program | Replacement stock options
       
Stock options outstanding during the period        
Stock options granted during the period (in shares) 918,819      
2009 Incentive Stock Program | Restricted stock awards
       
Share-based Compensation Arrangement by Share-based Payment Award        
Awards and units granted during period (in shares) 848,674      
2009 Incentive Stock Program | Restricted stock units
       
Share-based Compensation Arrangement by Share-based Payment Award        
Awards and units granted during period (in shares) 6,412,867