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Pay vs Performance Disclosure
 12 Months Ended
Dec. 31, 2023
USD ($)
$ / shares
Dec. 31, 2022
USD ($)
$ / shares
Dec. 31, 2021
USD ($)
$ / shares
Dec. 31, 2020
USD ($)
$ / shares
Pay vs Performance Disclosure        
Pay vs Performance Disclosure, Table
Value of Initial Fixed $100 Investment Based on:
Year
(1)
Summary Compensation Table
Total
for PEO
($)(2)
Compensation Actually Paid to
PEO
($)(3)
Average Summary
Compensation Table Total for
Non-PEO NEOs
($)(2)
Average Compensation Actually
Paid to Non-PEO NEOs
($)(4)
Company Total
Shareholder Return
($)(5)
Peer Group Total
Shareholder Return
($)(6)
Net Income (Loss)
(in thousands)
($)(7)
Stock Price Performance
($)(8)
20234,266,774 9,047,023 1,873,307 3,318,178 31 202 (133,933)1.98 
202213,583,222 (5,051,506)896,705 (1,798,741)19 129 (156,559)7.87 
20211,272,840 12,645,437 5,272,339 3,812,619 157 182 (106,606)19.57 
202016,829,446 35,260,766 1,089,816 5,083,656 144 136 (71,316)11.02 
      
Company Selected Measure Name Stock Price Performance      
Named Executive Officers, Footnote (2)The dollar amounts reported in the table are the amounts of total compensation reported for Mr. Ehrlichman and the average amounts of total compensation reported for the other NEOs as a group, as listed in footnote (4), for each corresponding year in the "Total" column of the Summary Compensation Table, as applicable. See "NEO Compensation Tables—2023 Summary Compensation Table"(4)The Non-PEO NEOs reported in the table represent Messrs. Neagle and Heimbigner for years 2020 and 2021, Messrs. Tabak, Neagle and Heimbigner for year 2022, and Messrs. Tabak and Neagle for 2023. To calculate CAP, the following average adjustments were made to the average total compensation number shown in the Summary Compensation Table. See footnotes (a) and (b) to footnote (3) above for information on footnotes (a) and (b) in the table below.      
Peer Group Issuers, Footnote
(6)Assumes an investment of $100 was made in the S&P 500 IT Index on January 13, 2020, and measures cumulative TSR from that date through and including December 31 of the specified year.
      
PEO Total Compensation Amount $ 4,266,774 $ 13,583,222 $ 1,272,840 $ 16,829,446
PEO Actually Paid Compensation Amount $ 9,047,023 (5,051,506) 12,645,437 35,260,766
Adjustment To PEO Compensation, Footnote
(3)The PEO reported in the table represents Mr. Ehrlichman for all four years shown. The dollar amounts reported represent the amount of CAP as computed in accordance with Item 402(v) of Regulation S-K. The dollar amounts do not reflect the actual amount of compensation earned by or paid to Mr. Ehrlichman during the applicable year. In accordance with the requirements of Item 402(v) of Regulation S-K, the following table provides the adjustments that were made to Mr. Ehrlichman’s total compensation for each year to determine the CAP.
YearReported Summary Compensation Table
Total for PEO
($)		LessReported Value of Equity Awards
($)(a)		PlusEquity Award Adjustments
($)(b)		EqualsCAP for PEO
($)
20234,266,774 2,445,664 7,225,913 9,047,023 
202213,583,222 12,893,066 (5,741,662)(5,051,506)
20211,272,840 — 11,372,597 12,645,437 
202016,829,446 14,964,252 33,395,572 35,260,766 
Equity Award Adjustments
YearAdded Value of Outstanding and
Unvested Awards Granted During the
Year
($)		Added Change in Value of Outstanding and
Unvested Awards Granted in Prior Years
($)		Added Value as of Vesting Date of
Awards Granted and Vested During the
Year
($)		Added Change in Value of Awards
Granted in Prior Years and Vested During
the Year
($)		Deducted Fair Value at the End of the Prior Year of Awards that Failed to Meet Vesting Conditions During the Year
($)		Total Equity Award Adjustments
($)
20236,974,212 471,227 — (199,020)(20,506)7,225,913 
20221,520,099 (6,746,516)1,520,122 (2,035,367)— (5,741,662)
2021— (1,078,059)— 12,450,656 — 11,372,597 
202024,873,237 7,524,199 — 998,136 — 33,395,572 
(a)The grant date fair value of equity awards represents the total of the amounts reported in the “Stock Awards” and “Option Awards” columns in the Summary Compensation Table for the applicable year.
(b)The equity award adjustments for each applicable year include the addition (or subtraction, as applicable) of the following: (i) the year-end fair value of any equity awards granted in the applicable year that are outstanding and unvested as of the end of the year; (ii) the amount of change as of the end of the applicable year (from the end of the prior year) in fair value of any awards granted in prior years that are outstanding and unvested as of the end of the applicable year; (iii) for awards granted and vested in the same year for any applicable year, the amount equal to the fair value as of the vesting date; (iv) for awards granted in prior years that vest in the applicable year, the amount equal to the change as of the vesting date (from the end of the prior year) in fair value; and (v) the subtraction of the prior year year-end fair value for any awards granted in prior years that fail to meet the applicable vesting conditions during the applicable year. The fair values of RSUs and PRSUs included in the CAP to our PEO and the Average CAP to our other NEOs are calculated at the required measurement dates in accordance with FASB ASC 718, consistent with the approach used to value the awards at the grant date as described in our Form 10-K. In accordance with Item 402(v) of Regulation S-K, the fair values of unvested and outstanding equity awards were remeasured as of the end of each year, and as of each vesting date. The valuation assumptions used to calculate fair values did not materially differ from those disclosed at the grant date. Any material changes to the RSU, PRSU and stock option fair values from the grant date (for current year grants) and from prior year-end (for prior year grants) are based on our updated stock price at the respective measurement dates, and for PRSUs, updated estimates for performance outcomes. 		     
Non-PEO NEO Average Total Compensation Amount $ 1,873,307 896,705 5,272,339 1,089,816
Non-PEO NEO Average Compensation Actually Paid Amount $ 3,318,178 (1,798,741) 3,812,619 5,083,656
Adjustment to Non-PEO NEO Compensation Footnote
(4)The Non-PEO NEOs reported in the table represent Messrs. Neagle and Heimbigner for years 2020 and 2021, Messrs. Tabak, Neagle and Heimbigner for year 2022, and Messrs. Tabak and Neagle for 2023. To calculate CAP, the following average adjustments were made to the average total compensation number shown in the Summary Compensation Table. See footnotes (a) and (b) to footnote (3) above for information on footnotes (a) and (b) in the table below.
Year
Average Reported Summary Compensation
Table Total for Non-PEO NEOs
($)
LessAverage Reported Value of Equity Awards
($)(a)		PlusAverage Equity Award Adjustments
($)(b)		EqualsAverage CAP for Non-PEO NEOs
($)
20231,873,307 856,479 2,301,350 3,318,178 
2022896,705 464,687 (2,230,759)(1,798,741)
20215,272,339 4,603,657 3,143,937 3,812,619 
20201,089,816 592,567 4,586,407 5,083,656 
Equity Award Adjustments
YearAdded Value of Outstanding and
Unvested Awards Granted During
the Year
($)		Added Change in Value of
Outstanding and Unvested
Awards Granted in Prior Years
($)		Added Value as of Vesting Date
of Awards Granted and Vested
During the Year
($)		Added Change in Value of
Awards Granted in Prior Years
and Vested During the Year
($)		Deducted Fair Value at the End of the Prior Year of Awards that Failed to Meet Vesting Conditions During the Year
($)		Total Equity Award Adjustments
($)
20232,249,022 110,119 — (57,460)(331)2,301,350 
2022223,440 (765,032)— (635,944)(1,053,223)(2,230,759)
20211,594,276 197,963 590,891 760,807 — 3,143,937 
20204,394,085 124,552 40,810 26,960 — 4,586,407 
      
Compensation Actually Paid vs. Total Shareholder Return
Compensation Actually Paid versus Total Shareholder Return
Total Shareholder Return 2024 v2.jpg
      
Compensation Actually Paid vs. Net Income
Compensation Actually Paid versus Net Income (loss)
Compensation Actually Paid Versus Net Income (Loss).jpg
      
Compensation Actually Paid vs. Company Selected Measure
Compensation Actually Paid versus Stock Price Performance

Reflects the highest 90-day average of the closing share price of the Company's common stock within the specified year, consistent with a performance condition of PRSU awards granted in 2023.

Highest 90 Day Average Share Price.jpg
      
Total Shareholder Return Vs Peer Group
Compensation Actually Paid versus Total Shareholder Return
Total Shareholder Return 2024 v2.jpg
      
Tabular List, Table
MOST IMPORTANT PERFORMANCE MEASURES TO DETERMINE 2023 COMPENSATION ACTUALLY PAID
Stock Price PerformanceRevenueAdjusted EBITDA (Loss) as a Percentage of Revenue
      
Total Shareholder Return Amount $ 31 19 157 144
Peer Group Total Shareholder Return Amount 202 129 182 136
Net Income (Loss) $ (133,933,000) $ (156,559,000) $ (106,606,000) $ (71,316,000)
Company Selected Measure Amount | $ / shares 1.98 7.87 19.57 11.02
PEO Name Mr. Ehrlichman      
Additional 402(v) Disclosure We have never sponsored or maintained any defined benefit or actuarial pension plans. Therefore no pension value adjustments were made to the compensation actually paid amounts set forth in the table above. The Company has not paid nor accrued any dividends on equity awards in any applicable year.Assumes an investment of $100 was made in the Company's common stock on January 13, 2020, the first day of trading of the Company’s common stock on Nasdaq, and measures cumulative TSR from that date through and including December 31 of the specified year. Historical stock performance is not necessarily indicative of future stock performance.Reflects the Company's net income (loss) as reported in our financial statements.      
Measure:: 1        
Pay vs Performance Disclosure        
Name Stock Price Performance      
Non-GAAP Measure Description
(8)Reflects the highest average 90-day average of the closing share price of the Company's common stock within the specified year, representing a performance condition associated with stock price compound annual growth targets for our PRSU awards.
      
Measure:: 2        
Pay vs Performance Disclosure        
Name Revenue      
Measure:: 3        
Pay vs Performance Disclosure        
Name Adjusted EBITDA (Loss) as a Percentage of Revenue      
PEO | Aggregate Grant Date Fair Value of Equity Award Amounts Reported in Summary Compensation Table        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount $ 2,445,664 $ 12,893,066 $ 0 $ 14,964,252
PEO | Equity Awards Adjustments, Excluding Value Reported in Compensation Table        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 7,225,913 (5,741,662) 11,372,597 33,395,572
PEO | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 6,974,212 1,520,099 0 24,873,237
PEO | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 471,227 (6,746,516) (1,078,059) 7,524,199
PEO | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 0 1,520,122 0 0
PEO | Change in Fair Value as of Vesting Date of Prior Year Equity Awards Vested in Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount (199,020) (2,035,367) 12,450,656 998,136
PEO | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount (20,506) 0 0 0
Non-PEO NEO | Aggregate Grant Date Fair Value of Equity Award Amounts Reported in Summary Compensation Table        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 856,479 464,687 4,603,657 592,567
Non-PEO NEO | Equity Awards Adjustments, Excluding Value Reported in Compensation Table        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 2,301,350 (2,230,759) 3,143,937 4,586,407
Non-PEO NEO | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 2,249,022 223,440 1,594,276 4,394,085
Non-PEO NEO | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 110,119 (765,032) 197,963 124,552
Non-PEO NEO | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 0 0 590,891 40,810
Non-PEO NEO | Change in Fair Value as of Vesting Date of Prior Year Equity Awards Vested in Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount (57,460) (635,944) 760,807 26,960
Non-PEO NEO | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount $ (331) $ (1,053,223) $ 0 $ 0