Revenue (Tables)

12 Months Ended

Dec. 31, 2021

Schedule of disaggregation of revenue

	2021		2020		2019
Core services revenue	$	98,275	$	53,048	$	49,449
Managed services revenue		37,154		11,579		21,888
Software and service subscription revenue		57,004		7,672		6,258
Total revenue	$	192,433	$	72,299	$	77,595

Summary of the activity impacting the contract assets

	Contract Assets
Balance at December 31, 2019	$	—
Estimated lifetime value of insurance policies sold by carriers		4,313
Cash receipts		(784)
Balance at December 31, 2020		3,529
Estimated lifetime value of insurance policies sold by carriers		8,089
Cash receipts		(2,234)
Balance at December 31, 2021	$	9,384

Summary of the activity impacting the contract liabilities

	Contract
	Liabilities
Balance at January 1, 2019	$	—
Additions to contract liabilities - prepayment		7,000
Additions to contract liabilities – significant financing component interest		152
Contract liabilities transferred to revenue		(878)
Balance at December 31, 2019		6,274
Additions to contract liabilities		—
Additions to contract liabilities – significant financing component interest		440
Contract liabilities transferred to revenue		(3,521)
Balance at December 31, 2020		3,193
Additions to contract liabilities		3,403
Additions to contract liabilities – significant financing component interest		163
Contract liabilities transferred to revenue		(6,250)
Repayment of contract liability		(887)
Impact of acquisitions		15,652
Balance at December 31, 2021	$	15,274

ASC 606

Summary of the activity impacting deferred revenue

	Vertical Software		Insurance		Total
	Deferred Revenue		Deferred Revenue		Deferred Revenue
Balance at January 1, 2019	$	4,553	$	—	$	4,553
Adoption of ASC 606		(940)		—		(940)
Revenue recognized		(7,490)		—		(7,490)
Additional amounts deferred		6,686		—		6,686
Impact of acquisitions		670		—		670
Impact of divestitures		(146)		—		(146)
Balance at December 31, 2019		3,333		—		3,333
Revenue recognized		(4,923)		—		(4,923)
Additional amounts deferred		6,602		—		6,602
Impact of acquisitions		196		—		196
Balance at December 31, 2020		5,208		—		5,208
Revenue recognized(1)		(8,103)		(230,616)		(239,942)
Additional amounts deferred		5,539		286,292		293,054
Impact of acquisitions		1,170		141,595		142,765
Balance at December 31, 2021	$	3,814	$	197,271	$	201,085