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Revenue
12 Months Ended
Dec. 31, 2021
Revenue  
Revenue

2. Revenue

Disaggregation of Revenue

Total revenues consisted of the following:

    

2021

    

2020

    

2019

Core services revenue

$

98,275

$

53,048

$

49,449

Managed services revenue

 

37,154

 

11,579

 

21,888

Software and service subscription revenue

 

57,004

 

7,672

 

6,258

Total revenue

$

192,433

$

72,299

$

77,595

Revenue from Divested Businesses

There were no divestitures in 2021. Total revenue reported includes revenue from divested businesses of $4.3 million and $18.3 million in 2020 and 2019, respectively.

Disclosures Related to Contracts with Customers

Timing may differ between the satisfaction of performance obligations and the invoicing and collection of amounts related to contracts with customers. Liabilities are recorded for amounts that are collected in advance of the satisfaction of performance obligations. To the extent a contract exists, as defined by ASC 606, these liabilities are classified as deferred revenue. To the extent that a contract does not exist, as defined by ASC 606, these liabilities are classified as refundable customer deposits.

Contract Assets —Insurance Commissions Receivable

A summary of the activity impacting the contract assets is presented below:

    

Contract Assets

Balance at December 31, 2019

$

Estimated lifetime value of insurance policies sold by carriers

4,313

Cash receipts

(784)

Balance at December 31, 2020

 

3,529

Estimated lifetime value of insurance policies sold by carriers

 

8,089

Cash receipts

 

(2,234)

Balance at December 31, 2021

$

9,384

As of December 31, 2021, $1.9 million of contract assets are expected to be collected within the next 12 months and therefore are included in current accounts receivable on the consolidated balance sheets. The remaining $7.5 million of contract assets are expected to be collected in the following periods and are included in long-term insurance commissions receivable on the consolidated balance sheets.

Contract Liabilities — Refundable Customer Deposits

In September 2019, the Company entered into a Lead Buyer Agreement with a customer (“Buyer”) that provides residential security systems. Under the Lead Buyer Agreement, the Buyer pays the Company a referral fee for leads resulting in completed installations of certain residential security systems. At inception of this agreement, the Buyer made a prepayment of $7,000, which is to be credited over the term from October 2019 to September 2022, from earned

referral fees for leads provided by the Company. In December 2021, the Company repaid the remainder of the Lead Buyer Agreement contract balance.

In September 2021, in conjunction with the acquisition of AHP, the Company recorded $14.9 million in refundable customer deposits related to amounts received in advance of warranty services provided. The remaining $0.8 million related to other acquisitions.

A summary of the activity impacting the contract liabilities is presented below:

Contract 

    

Liabilities

Balance at January 1, 2019

$

Additions to contract liabilities - prepayment

7,000

Additions to contract liabilities – significant financing component interest

152

Contract liabilities transferred to revenue

(878)

Balance at December 31, 2019

6,274

Additions to contract liabilities

Additions to contract liabilities – significant financing component interest

440

Contract liabilities transferred to revenue

(3,521)

Balance at December 31, 2020

 

3,193

Additions to contract liabilities

 

3,403

Additions to contract liabilities – significant financing component interest

 

163

Contract liabilities transferred to revenue

(6,250)

Repayment of contract liability

(887)

Impact of acquisitions

 

15,652

Balance at December 31, 2021

$

15,274

As of December 31, 2021, $15.3 million in contract liabilities are included in current refundable customer deposits on the consolidated balance sheets because the policy holder may cancel the policy at any time and receive a pro-rated refund. If the policies are not canceled, the balance is expected to be transferred to revenue over the term of the policies, which is on average 19 months.

Deferred Revenue

A summary of the activity impacting deferred revenue is presented below:

Vertical Software

Insurance

Total

    

Deferred Revenue

Deferred Revenue

Deferred Revenue

Balance at January 1, 2019

$

4,553

$

$

4,553

Adoption of ASC 606

(940)

(940)

Revenue recognized

(7,490)

(7,490)

Additional amounts deferred

6,686

6,686

Impact of acquisitions

670

670

Impact of divestitures

(146)

(146)

Balance at December 31, 2019

3,333

3,333

Revenue recognized

(4,923)

(4,923)

Additional amounts deferred

6,602

6,602

Impact of acquisitions

196

196

Balance at December 31, 2020

5,208

5,208

Revenue recognized(1)

 

(8,103)

 

(230,616)

 

(239,942)

Additional amounts deferred

 

5,539

 

286,292

 

293,054

Impact of acquisitions

 

1,170

 

141,595

 

142,765

Balance at December 31, 2021

$

3,814

$

197,271

$

201,085

(1)In the table above, revenue recognized on earned premiums related to our insurance segment are presented excluding the impact of ceded premiums. On the Statement of Operations earned premiums are presented net of ceded premiums of $199.4 million.

Remaining Performance Obligations

Contracts with customers include $3.8 million allocated to performance obligations that will be satisfied at a later date. These amounts primarily include performance obligations that are recorded in the consolidated balance sheets as deferred revenue. The amount of transaction price allocated to performance obligations to be satisfied at a later date, which is not recorded in the consolidated balance sheets, is immaterial as of December 31, 2021 and 2020.

The Company has applied the practical expedients provided for in the accounting standards, and does not present unsatisfied performance obligations for (i) contracts with an original expected length of one year or less, (ii) contracts with variable consideration that is allocated entirely to unsatisfied performance obligations or to a wholly unsatisfied promise accounted for under the series guidance, and (iii) contracts for which the Company recognizes revenue at the amount which we have the right to invoice for services performed. Additionally, the Company excludes amounts related to performance obligations that are billed and recognized as they are delivered.