Revenue (Tables)

3 Months Ended

12 Months Ended

Mar. 31, 2021

Dec. 31, 2020

Revenue

Schedule of Disaggregation of Revenue

	Three months ended
	March 31,
	2021		2020
Referral network revenue	$	11,024	$	9,128
Managed services revenue		4,644		4,135
Software and service subscription revenue		11,074		1,811
Total revenue	$	26,742	$	15,074

	2020
	(as restated)		2019
Referral network revenue	$	53,048	$	49,449
Managed services revenue		11,579		21,888
Software subscription revenue		7,672		6,258
Total revenue	$	72,299	$	77,595

Summary of the activity impacting the contract assets

	Contract Assets
Balance at December 31, 2020	$	3,529
Estimated lifetime value of insurance policies sold by carriers		1,805
Cash receipts		(435)
Balance at March 31, 2021	$	4,899

Summary of the activity impacting the contract liabilities

	Contract
	Liabilities
Balance at December 31, 2020	$	3,193
Additions to contract liabilities		—
Additions to contract liabilities – significant financing component interest		66
Contract liabilities transferred to revenue		(837)
Balance at March 31, 2021	$	2,422

Summary of the activity impacting deferred revenue balances

	Deferred
	Revenue
Balance at December 31, 2020	$	5,208
Revenue recognized		(1,769)
Additional amounts deferred		407
Impact of acquisitions		500
Balance at March 31, 2021	$	4,346

	Contract Assets
Balance at December 31, 2019	$	—
Estimated lifetime value of insurance policies sold by carriers		4,313
Cash receipts		(784)
Balance at December 31, 2020	$	3,529

	Contract
	Liabilities
Balance at December 31, 2018	$	—
Additions to contract liabilities - prepayment		7,000
Additions to contract liabilities – significant financing component interest		152
Contract liabilities transferred to revenue		(878)
Balance at December 31, 2019		6,274
Additions to contract liabilities		—
Additions to contract liabilities – significant financing component interest		440
Contract liabilities transferred to revenue		(3,521)
Balance at December 31, 2020	$	3,193