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Organization, Business and Summary of Significant Accounting Policies - Additional Information (Detail)
$ in Millions
3 Months Ended 9 Months Ended
Dec. 19, 2019
shares
Sep. 30, 2020
USD ($)
Location
Country
Datacenter
Lab
Customer
Sep. 30, 2019
USD ($)
Customer
Sep. 30, 2020
USD ($)
Location
Country
Datacenter
Lab
Segment
Customer
Sep. 30, 2019
USD ($)
Customer
Dec. 31, 2019
USD ($)
Organization Business And Summary Of Significant Accounting Policies [Line Items]            
Number of countries | Country   19   19    
Number of data centers | Datacenter   8   8    
Number of data recovery labs | Lab   19   19    
Date of incorporation       Aug. 02, 2018    
Number of business segment | Segment       1    
Depreciation expense | $   $ 4.3 $ 4.5 $ 12.8 $ 13.8  
Number of reporting unit | Segment       1    
Pivotal Acquisition Corp. [Member]            
Organization Business And Summary Of Significant Accounting Policies [Line Items]            
Business combination, aggregate shares of common stock received by stockholders 34,800,000          
Business combination, outstanding shares 3,707,564          
Business combination, stock exchange ratio 9.3862          
Internal-Use Software Development [Member]            
Organization Business And Summary Of Significant Accounting Policies [Line Items]            
Capitalized software costs | $   $ 17.6   $ 17.6   $ 13.5
Consolidated Revenues [Member] | Customer Concentration Risk [Member]            
Organization Business And Summary Of Significant Accounting Policies [Line Items]            
Number of customers representing more than 5% of consolidated revenues or accounts receivable | Customer   0 0 0 0  
Accounts Receivable [Member] | Customer Concentration Risk [Member]            
Organization Business And Summary Of Significant Accounting Policies [Line Items]            
Number of customers representing more than 5% of consolidated revenues or accounts receivable | Customer   0 0 0 0  
Minimum [Member]            
Organization Business And Summary Of Significant Accounting Policies [Line Items]            
Number of locations | Location   34   34    
Minimum [Member] | Internal-Use Software Development [Member]            
Organization Business And Summary Of Significant Accounting Policies [Line Items]            
Estimated useful life       3 years    
Maximum [Member] | Internal-Use Software Development [Member]            
Organization Business And Summary Of Significant Accounting Policies [Line Items]            
Estimated useful life       5 years