Acquisitions, Intangible Assets and Goodwill (Tables)

12 Months Ended

Dec. 31, 2019

Schedule of Intangible Assets, net

As of December 31, 2019 and 2018, capitalized internal-use software consisted of the following:

(in thousands)	December 31, 2019			December 31, 2018
Gross capitalized internal-use software	$	61,130		$	109,133
Less: Accumulated amortization		(27,974	)		(75,853	)
Capitalized internal use software, net	$	33,156		$	33,280

As of December 31, 2019 and 2018, intangible assets, net consisted of the following:

	December 31, 2019							December 31, 2018
(in thousands)	Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount		Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount
Customer relationships	$	25,594	$	(9,712	)	$	15,882	$	47,696	$	(42,410	)	$	5,286
Trade name		2,711		(763	)		1,948		6,072		(5,796	)		276
Developed technology		27,547		(12,227	)		15,320		22,007		(18,245	)		3,762
Acquisition intangible assets, net	$	55,852	$	(22,702	)	$	33,150	$	75,775	$	(66,451	)	$	9,324

Summary of Future Amortization Expense

As of December 31, 2019, future amortization expense by year is expected to be as follows:

(in thousands)	Capitalized internal-use software, net		Acquisition intangible assets, net
2020	$	11,477	$	12,534
2021		6,642		9,862
2022		2,655		4,995
2023		—		1,906
2024		—		1,664
Thereafter		—		2,189
Total amortization expense	$	20,774	$	33,150

Schedule of Carrying Amount of Goodwill, Net

The changes in the carrying amount of goodwill, net were as follows (in thousands):

Balance as of December 31, 2017	$	336,861
Balance as of December 31, 2018		336,861
Additions		125,981
Foreign currency translation		85
Balance as of December 31, 2019	$	462,927

GetFeedback, Inc

Schedule of Preliminarily Allocated Purchase Price of Assets and Liability

The major classes of assets and liabilities to which the Company has preliminarily allocated the purchase price were as follows (in thousands):

Cash and cash equivalents	$	678
Accounts receivable, net		1,303
Property and equipment, net		228
Operating lease right-of-use assets		3,053
Intangible assets		17,700
Goodwill		53,904
Accrued compensation		(425	)
Deferred revenue		(3,866	)
Operating lease liabilities		(3,053	)
Deferred tax liabilities		(1,123	)
Other assets and liabilities, net		(144	)
Total purchase price	$	68,255

Schedule of Fair Value and Useful Lives of Identifiable Intangible Assets Acquired

The following table sets forth the fair value and useful lives of the identifiable intangible assets acquired:

(in thousands)	Fair Value		Useful Life
Developed technology	$	5,900	3 years
Customer relationships		10,900	6 to 7 years
Trade name		900	5 years
Total intangible assets	$	17,700

Usabilla Holding B.V.

Schedule of Preliminarily Allocated Purchase Price of Assets and Liability

The major classes of assets and liabilities to which the Company has preliminarily allocated the purchase price were as follows (in thousands):

Cash and cash equivalents	$	1,058
Accounts receivable, net		1,876
Property and equipment, net		770
Operating lease right-of-use assets		2,268
Intangible assets		15,136
Goodwill		72,077
Accrued compensation		(1,226	)
Deferred revenue		(4,541	)
Operating lease liabilities		(2,268	)
Deferred tax liabilities		(2,323	)
Other assets and liabilities, net		1,461
Total purchase price	$	84,288

Schedule of Fair Value and Useful Lives of Identifiable Intangible Assets Acquired

The following table sets forth the fair value and useful lives of the identifiable intangible assets acquired:

(in thousands)	Fair Value		Useful Life
Developed technology	$	11,036	3 years
Customer relationships		2,890	3 years
Trade name		1,210	5 years
Total intangible assets	$	15,136