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Segment information
 12 Months Ended
Dec. 31, 2022
Segment Reporting [Abstract]  
Segment information Segment information
We determined our operating segments based on how our chief operating decision makers (“CODM”) manage our business, make operating decisions and evaluate operating performance. Effective for our fiscal year 2022, our CODM changed their internal reporting to refine the way they view our financial services operations and its interaction with our travel business. Also, we started allocating certain expenses to our segments which were previously considered part of our corporate structure and were unallocated. These changes resulted in revisions to the financial information provided to the CODM on a recurring basis in their evaluation of our financial performance and the decision-making process. The CODM believes these changes better reflect the performance of our reportable segments.

Accordingly, we changed our segment reporting under ASC 280 “Segment Reporting” to report three reportable segments as further described below. We recast previously reported segment financial information for the years ended December 31, 2021, and 2020 to reflect our new reportable segments’ structure.

Our new segment reporting structure is as follows:

•Travel Business:

Our travel business is comprised of two reportable segments: “Air” and “Packages, Hotels and Other Travel Products”.

a.Our “Air” segment primarily consists of facilitation services for the sale of airline tickets on a stand-alone basis and excludes airline tickets that are packaged with other non-airline flight products.

b.Our “Packages, Hotels and Other Travel Products” segment primarily consists of facilitation services for the sale of travel packages (which can include airline tickets and hotel rooms), as well as stand-alone sales of hotel rooms (including vacation rentals), car rentals, bus tickets, cruise tickets, travel insurance and destination services. Both segments also include the sale of advertisements and incentives earned from suppliers.

•Financial Services Business:

Our financial services business is comprised of one reportable segment: “Financial Services”.
a.Our “Financial Services” segment primarily consists of loan origination to our travel business’ customers and to customers of other merchants in various industries. Our “Financial Services” segment also consists of processing, fraud identification, credit scoring and IT services to our travel business, and to third-party merchants.

For all our segments, our primary operating performance measure is Adjusted Segment EBITDA. For all years presented, we calculated Adjusted Segment EBITDA as our net loss for the year adjusted for income taxes; financial results, net; stock-based compensation expense; acquisition transaction costs; depreciation and amortization; impairment charges; and restructuring and reorganization charges. Adjusted Segment EBITDA includes allocations of certain expenses based on transaction volumes and other usage metrics. Our allocation methodology is periodically evaluated and may change.

Generally, our segment disclosure does not include intersegment revenues related to intra-group invoicing for the use of trademarks and various management services which are eliminated from the operating results of each segment. Intersegment transactions are conducted according to our transfer pricing policy. However, our segment disclosure does include intersegment revenue consisting mainly of credit card processing services provided by Koin to our travel business’ subsidiaries. These intersegment transactions are recorded by each segment at amounts that approximate fair value as if the transactions were between third parties, and therefore, impact segment performance. However, the revenue and corresponding expense are eliminated in consolidation. The elimination of such intersegment transactions is included within "Intersegment eliminations" column in the table below.

In addition, as depreciation and amortization are not included in our segment’s performance measure, we do not report property, plant and equipment and intangible assets by segment as it would not be meaningful. Our CODM does not regularly use this information. However, we report loans receivable on a gross basis and separately their related allowance for credit expected losses as part of the financial services segment assets as this information is regularly monitored by the CODM.

The following tables present our segment information for the years ended December 31, 2022, 2021 and 2020:
Year ended December 31, 2022
Air Packages,
Hotels and
Other travel
products 		Financial ServicesIntersegment EliminationsCorporateTotal
Consolidated
External revenues$215,782 $317,748 $4,442 $— $— $537,972 
Inter segment revenues$— $— $7,805 $(7,805)$— $— 
Total revenues $215,782 $317,748 $12,247 $(7,805)$— $537,972 
Adjusted (negative) EBITDA$17,953 $42,257 $(18,278)$— $— $41,932 
Depreciation and amortization(10,339)(12,516)(71)— (13,077)(36,003)
Stock-based compensation expense— — — — (7,292)(7,292)
Impairment charges— — — — — — 
Restructuring charges— — — — — — 
Acquisition transaction costs(390)— — — — (390)
Operating income (loss)$7,224 $29,741 $(18,349)$— $(20,369)$(1,753)
Financial results, net(45,459)
Loss before income tax$(47,212)
Income tax expenses(21,309)
Net loss for the year$(68,521)
Net loss attributable to redeemable non-controlling interest— 
Net loss attributable to Despegar.com, Corp.$(68,521)
Year ended December 31, 2021
AirPackages,
Hotels and
Other travel
products		Financial ServicesIntersegment EliminationsCorporateTotal
Consolidated
External revenues$118,456 $203,587 $800 $— $— $322,843 
Inter segment revenues$— $— $707 $(707)$— $— 
Total revenues$118,456 $203,587 $1,507 $(707)$— $322,843 
Adjusted (negative) EBITDA$(21,536)$(4,770)$(13,799)$— $— $(40,105)
Depreciation and amortization(11,523)(10,961)(62)— (11,659)(34,205)
Stock-based compensation expense— — — — (12,338)(12,338)
Impairment charges(161)(4,945)— — — (5,106)
Restructuring charges— — — — (4,041)(4,041)
Acquisition transaction costs— — — — (93)(93)
Operating loss$(33,220)$(20,676)$(13,861)$— $(28,131)$(95,888)
Financial results, net(10,207)
Loss before income tax$(106,095)
Income tax benefit230 
Net loss for the year$(105,865)
Net loss attributable to redeemable non-controlling interest1,237 
Net loss attributable to Despegar.com, Corp.$(104,628)
Year ended December 31, 2020
AirPackages,
Hotels and
Other travel
products		Financial ServicesIntersegment EliminationsCorporateTotal
Consolidated
External revenues$62,713 $68,483 $138 $— $— $131,334 
Inter segment revenues$— $— $112 $(112)$— $— 
Total revenues$62,713 $68,483 $250 $(112)$— $131,334 
Adjusted (negative) EBITDA$(33,035)$(84,655)$(4,123)$— $— $(121,813)
Depreciation and amortization(9,773)(9,773)(133)— (10,001)(29,680)
Stock-based compensation expense— — — — (7,312)(7,312)
Impairment charges(593)(1,324)— — — (1,917)
Restructuring charges— — — — (13,360)(13,360)
Acquisition transaction costs— — — — (3,135)(3,135)
Operating loss$(43,401)$(95,752)$(4,256)$— $(33,808)$(177,217)
Financial results, net12,910 
Loss before income tax$(164,307)
Income tax benefit21,438 
Net loss for the year$(142,869)
Net loss attributable to redeemable non-controlling interest282 
Net loss attributable to Despegar.com, Corp.$(142,587)
Revenue by Business Model, Type and Country
The following table presents our consolidated revenues from third parties by business model, revenue type and country for the years ended December 31, 2022, 2021 and 2020:
Year ended December 31,
202220212020
Business Model:
Prepay model$457,335 $270,891 $102,591 
PAD model11,364 5,342 1,305 
Interest revenue4,114 788 138 
Others (1)
65,159 45,822 27,300 
Total Revenue$537,972 $322,843 $131,334 
Revenue Type:
Commissions and service fees$455,790 $268,442 $100,908 
Incentive fees39,859 28,658 17,040 
Advertising16,166 10,227 5,040 
Destination services14,071 7,959 2,988 
Interest revenue4,114 788 138 
Financial services (2)
328 13 — 
Others (3)
7,644 6,756 5,220 
Total Revenue$537,972 $322,843 $131,334 
Country:
Argentina$75,136 $44,789 $16,112 
Brazil144,423 75,630 45,289 
Uruguay98,249 43,434 9,240 
Mexico116,273 94,284 30,801 
Other countries (4)
103,891 64,706 29,892 
Total Revenue$537,972 $322,843 $131,334 
(1)Others includes incentive fees, advertising, breakage and loyalty revenue.
(2)Financial services include Financial Intermediation Processing fee and others.
(3)Others includes breakage and loyalty revenue.
(4)Others countries include Chile, Perú, Colombia, Ecuador and others.


Assets by Country
The following table presents our assets by country:
As of December 31,
2022		As of December 31,
2021
Goodwill:
Argentina$1,200 $1,200 
Brazil25,284 13,177 
Mexico88,280 83,904 
Uruguay16,839 16,839 
Other countries (1)
7,034 7,306 
Total goodwill$138,637 $122,426 
Intangible assets, net:
Argentina$41,096 $37,016 
Uruguay6,022 6,823 
Mexico696 338 
Other countries (2)
43,686 41,546 
Total intangible assets, net$91,500 $85,723 
Property and equipment, net:
Argentina$3,735 $4,822 
Brazil1,699 1,198 
Mexico4,492 4,140 
Uruguay657 641 
United States2,290 3,731 
Other countries (3)
2,659 2,753 
Total property and equipment, net$15,532 $17,285 
Asset information by segment:
Financial Services (4):
Loans receivable $28,981 $10,971 
Allowance for credit losses$(12,411)$(2,064)
Total loans receivable, net$16,570 $8,907 
(1)Other countries include Chile, Peru and Colombia.
(2)Other countries include Chile, Peru, Colombia, Brazil and United States.
(3)Other countries include Chile, Peru, Colombia and Ecuador.
(4)As of the date of these financial statements, activity is limited to Brazil