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Revenue recognition (Tables)
9 Months Ended
Sep. 30, 2023
Revenue from Contract with Customer [Abstract]  
Summary of Deferred Revenue Balances by Reportable Segment
The below table presents a summary of deferred revenue balances by reportable segment (in thousands):
September 30,December 31, December 31,
202320222021
Deferred revenue:
Enterprise$224,096 $219,030 $148,966 
Consumer58,070 59,249 61,588 
Total deferred revenue$282,166 $278,279 $210,554 
Summary of Deferred Contract Costs The following table represents a roll forward of the Company’s deferred contract costs (in thousands):
Balance at Beginning of PeriodAdditionsAmortization ExpenseBalance at End of Period
Nine Months Ended September 30, 2023$65,645 $45,205 $(34,482)$76,368 
Nine Months Ended September 30, 2022$44,545 $40,203 $(22,558)$62,190