UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 6-K

Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16 of the

Securities Exchange Act of 1934

For the month of March, 2021

Commission File Number 001-36671

Atento S.A.

(Translation of Registrant's name into English)

4, rue Lou Hemmer, L-1748 Luxembourg Findel
Grand Duchy of Luxembourg
(Address of principal executive office)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F: x Form 40-F: o

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):

Yes: o No: x

Note: Regulation S-T Rule 101(b)(1) only permits the submission in paper of a Form 6-K if submitted solely to provide an attached annual report to security holders.

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):

Yes: o No: x

Note: Regulation S-T Rule 101(b)(7) only permits the submission in paper of a Form 6-K if submitted to furnish a report or other document that the registrant foreign private issuer must furnish and make public under the laws of the jurisdiction in which the registrant is incorporated, domiciled or legally organized (the registrant’s “home country”), or under the rules of the home country exchange on which the registrant’s securities are traded, as long as the report or other document is not a press release, is not required to be and has not been distributed to the registrant’s security holders, and, if discussing a material event, has already been the subject of a Form 6-K submission or other Commission filing on EDGAR.

ATENTO S.A.

INDEX

Financial Information

For the Three Months Ended March 31, 2021

PART II - OTHER INFORMATION	38
LEGAL PROCEEDINGS	38
RISK FACTORS	38

Atento s.a. AND SUBSIDIARIES

UNAUDITED INTERIM CONDENSED CONSOLIDATED FINANCIAL INFORMATION FOR THE THREE MONTHS ENDED MARCH 31, 2021

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ATENTO S.A. AND SUBSIDIARIES
INTERIM CONDENSED CONSOLIDATED STATEMENTS OF FINANCIAL POSITION
As of December 31, 2020 and March 31, 2021
(In thousands of U.S. dollars, unless otherwise indicated)
ASSETS	Notes
		December 31,	March 31,
		2020	2021
		(audited)	(unaudited)
NON-CURRENT ASSETS		604,327	559,020
Intangible assets	6	106,643	91,473
Goodwill	7	103,014	96,663
Right-of-use assets	9	137,842	125,340
Property, plant and equipment	8	90,888	85,938
Non-current financial assets		70,275	64,951
Trade and other receivables	11	20,995	27,909
Other non-current financial assets	11	38,192	34,424
Derivative financial instruments	12	11,088	2,618
Other taxes recoverable		4,815	4,361
Deferred tax assets		90,850	90,294
CURRENT ASSETS		571,796	532,261
Trade and other receivables		324,850	318,731
Trade and other receivables	11	299,086	294,632
Current income tax receivable		25,764	24,099
Other taxes recoverable		36,794	34,730
Other current financial assets	11	1,158	2,746
Cash and cash equivalents	11	208,994	176,054
TOTAL ASSETS		1,176,123	1,091,281
The accompanying notes are an integral part of the interim condensed consolidated financial statements.

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ATENTO S.A. AND SUBSIDIARIES
INTERIM CONDENSED CONSOLIDATED STATEMENTS OF FINANCIAL POSITION
As of December 31, 2020 and March 31, 2021
(In thousands of U.S. dollars, unless otherwise indicated)
EQUITY AND LIABILITIES	Notes	December 31,	March 31,
		2020	2021
		(audited)	(unaudited)
TOTAL EQUITY		119,676	60,749
EQUITY ATTRIBUTABLE TO:
OWNERS OF THE PARENT COMPANY		119,676	60,749
Share capital	10	49	49
Share premium		613,619	615,423
Treasury shares	10	(12,312)	(13,020)
Retained losses		(178,988)	(200,019)
Translation differences		(280,715)	(307,409)
Hedge accounting effects		(37,360)	(49,835)
Stock-based compensation		15,383	15,560
NON-CURRENT LIABILITIES		651,662	644,710
Debt with third parties	12	594,636	580,671
Derivative financial instruments	12	5,220	16,342
Provisions and contingencies	13	45,617	42,084
Non-trade payables		4,296	3,817
Other taxes payable		1,893	1,796
CURRENT LIABILITIES		404,785	385,822
Debt with third parties	12	133,187	120,827
Trade and other payables		249,723	240,802
Trade payables		59,415	55,709
Income tax payables		16,838	14,937
Other taxes payables		97,104	84,870
Other non-trade payables		76,366	85,286
Provisions and contingencies	13	21,875	24,193
TOTAL EQUITY AND LIABILITIES		1,176,123	1,091,281
The accompanying notes are an integral part of the interim condensed consolidated financial statements.

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ATENTO S.A. AND SUBSIDIARIES
INTERIM CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
For the three months ended March 31, 2020 and 2021
(In thousands of U.S. dollars, unless otherwise indicated)
		For the three months ended March 31,
	Notes	2020	2021
		(unaudited)
Revenue		375,406	370,638
Other operating income		866	1,304
Other gains and own work capitalized		5	11
Operating expenses:
Supplies		(16,721)	(20,924)
Employee benefit expenses		(288,984)	(282,840)
Depreciation		(19,765)	(17,689)
Amortization		(11,689)	(12,795)
Changes in trade provisions		(537)	1,538
Other operating expenses		(29,264)	(30,675)
OPERATING PROFIT		9,317	8,568
Finance income		2,441	3,016
Finance costs		(15,861)	(24,345)
Change in fair value of financial instruments		-	(13,753)
Net foreign exchange (loss)/gain		(3,490)	7,313
NET FINANCE EXPENSE		(16,910)	(27,769)
LOSS BEFORE INCOME TAX		(7,593)	(19,201)
Income tax benefit/(expense)	14	166	(979)
LOSS FOR THE PERIOD		(7,427)	(20,180)
LOSS ATTRIBUTABLE TO:
OWNERS OF THE PARENT		(7,427)	(20,180)
LOSS FOR THE PERIOD		(7,427)	(20,180)
LOSS PER SHARE:
Basic loss per share (in U.S. dollars)	15	(0.52)	(1.43)
Diluted loss per share (in U.S. dollars)	15	(0.52)	(1.43)
The accompanying notes are an integral part of the interim condensed consolidated financial statements.

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ATENTO S.A. AND SUBSIDIARIES
INTERIM CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME/(LOSS)
For the three months ended March 31, 2020 and 2021
(In thousands of U.S. dollars, unless otherwise indicated)
	For the three months ended March 31,
	2020	2021
	(unaudited)
Loss for the period	(7,427)	(20,180)
Other comprehensive income/(loss) to be reclassified to profit and loss in subsequent periods:
Net investment hedge	16,724	1,692
Exchange differences on translation of foreign operations	(47,040)	(14,167)
Translation differences	(69,147)	(26,694)
Other comprehensive income/(loss)	(99,463)	(39,169)
Total comprehensive income/(loss)	(106,890)	(59,349)
Total comprehensive income/(loss) attributable to:
Owners of the parent	(106,890)	(59,349)
Total comprehensive income/(loss)	(106,890)	(59,349)
The accompanying notes are an integral part of the interim condensed consolidated financial statements.

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ATENTO S.A. AND SUBSIDIARIES
INTERIM CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY
For the three months ended March 31, 2020 and 2021
(In thousands of U.S. dollars, unless otherwise indicated)
	Share capital	Share premium	Treasury shares	Retained losses	Translation differences	Hedge Accounting effects	Stock-based compensation	Total owners of the parent company	Total equity
Balance at January 1, 2020	49	619,461	(19,319)	(127,070)	(271,273)	(8,872)	14,044	207,020	207,020
Comprehensive income/(loss) for the period	-	-	-	(7,427)	(69,147)	(30,316)	-	(106,890)	(106,890)
Loss for the period	-	-	-	(7,427)	-	-	-	(7,427)	(7,427)
Other comprehensive income/(loss), net of taxes	-	-	-	-	(69,147)	(30,316)	-	(99,463)	(99,463)
Shares delivered	-	(5,814)	8,307	-	-	-	(2,493)	-	-
Monetary correction caused by hyperinflation	-	-	-	(1,566)	-	-	-	(1,566)	(1,566)
Balance at March 31, 2020 (*)	49	613,647	(11,012)	(136,063)	(340,420)	(39,188)	12,136	99,149	99,149

	Share capital	Share premium	Treasury shares	Retained losses	Translation differences	Hedge Accounting effects	Stock-based compensation	Total owners of the parent company	Total equity
Balance at January 1, 2021	49	613,619	(12,312)	(178,988)	(280,715)	(37,360)	15,383	119,676	119,676
Comprehensive income/(loss) for the period	-	-	-	(20,180)	(26,694)	(12,475)	-	(59,349)	(59,349)
Loss for the period	-	-	-	(20,180)	-	-	-	(20,180)	(20,180)
Other comprehensive income/(loss), net of taxes	-	-	-	-	(26,694)	(12,475)	-	(39,169)	(39,169)
Stock-based compensation	-		-	-	-	-	1,642	1,642	1,642
Shares delivered	-	1,804	(339)	-	-	-	(1,465)	-	-
Acquisition of treasury shares			(369)					(369)	(369)
Monetary correction caused by hyperinflation	-	-	-	(851)	-	-	-	(851)	(851)
Balance at March 31, 2021 (*)	49	615,423	(13,020)	(200,019)	(307,409)	(49,835)	15,560	60,749	60,749
(*) unaudited
The accompanying notes are an integral part of the interim condensed consolidated financial statements.

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ATENTO S.A. AND SUBSIDIARIES
INTERIM CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
For the three months ended March 31, 2020 and 2021
(In thousands of U.S. dollars, unless otherwise indicated)
	For the three months ended March 31,
	2020	2021
	(unaudited)
Operating activities
Loss before income tax	(7,593)	(19,201)
Adjustments to reconcile loss before income tax to net cash flows:
Amortization and depreciation	31,454	30,484
Changes in trade provisions	537	(1,538)
Share-based payment expense	602	2,173
Change in provisions	4,108	8,746
Grants released to income	(183)	(172)
Losses on disposal of property, plant and equipment	216	(89)
Finance income	(2,441)	(3,016)
Finance costs	15,861	24,345
Net foreign exchange differences	3,490	(7,313)
Change in fair value of financial instruments	-	13,753
Changes in other (gains)/losses and own work capitalized	(1,266)	(11)
	52,378	67,362
Changes in working capital:
Changes in trade and other receivables	(37,249)	(35,981)
Changes in trade and other payables	10,217	17,192
Other assets	4,622	1,080
	(22,410)	(17,709)
Interest paid	(19,645)	(29,317)
Interest received	9,728	7,728
Income tax paid	(7,148)	(3,972)
Other payments	(915)	(5,447)
	(17,980)	(31,008)
Net cash flows from/(used in) operating activities	4,395	(556)
Investing activities
Payments for acquisition of intangible assets	(124)	(899)
Payments for acquisition of property, plant and equipment	(10,932)	(6,582)
Payments for financial instruments	(269)	-
Net cash flows used in investing activities	(11,325)	(7,481)
Financing activities
Proceeds from borrowing from third parties	77,621	501,767
Repayment of borrowing from third parties	(9,370)	(507,723)
Payments of lease liabilities	(9,402)	(8,073)
Acquisition of treasury shares	-	(369)
Net cash flows provided by/(used in) financing activities	58,849	(14,398)
Net increase/(decrease) in cash and cash equivalents	51,919	(22,435)
Foreign exchange differences	(13,866)	(10,505)
Cash and cash equivalents at beginning of period	124,706	208,994
Cash and cash equivalents at end of period	162,759	176,054
The accompanying notes are an integral part of the interim condensed consolidated financial statements.

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NOTES TO THE INTERIM CONDENSED CONSOLIDATED FINANCIAL information FOR THE THREE MONTHS ENDED MARCH 31, 2021

1. COMPANY ACTIVITY AND CORPORATE INFORMATION

(a) Description of business

Atento S.A. (the “Company”) and its subsidiaries (hereinafter “Atento Group”) offer customer relationship management services to their clients through contact centers or multichannel platforms.

The Company was incorporated on March 5, 2014 under the laws of the Grand Duchy of Luxembourg, with its registered office in Luxembourg at 4, Rue Lou Hemmer.

The majority direct shareholders of the Company are Mezzanine Partners II Offshore Lux Sarl II, Mezzanine Partners IIOnshore Lux Sarl II,Mezzanine Partners II Institutional Lux Sarl II, Mezzanine Partners II AP LUX SARL II, Chesham Investment Pte Ltd. and Taheebo Holdings LLC,Arch Reinsurance Ltd.

The Company may act as the guarantor of loans and securities, as well as assisting companies in which it holds direct or indirect interests orthat form part of its group. The Company may secure funds, with the exception of public offerings, through any kind of lending, or through the issuance of bonds, securities or debt instruments in general.

The Company may also carry on any commercial, industrial, financial, real estate business or intellectual property related activity that it deems necessary to meet the aforementioned corporate purposes.

The corporate purpose of its subsidiaries, with the exception of the intermediate holding companies, is to establish, manage and operate CRM centers through multichannel platforms; provide telemarketing, marketing and “call center” services through service agencies or in any other format currently existing or which may be developed in the future by the Atento Group; provide telecommunications, logistics, telecommunications system management, data transmission, processing and internet services and to promote new technologies in these areas; offer consultancy and advisory services to clients in all areas in connection with telecommunications, processing, integration systems and new technologies, and other services related to the above. The Company’s ordinary shares are traded on NYSE under the symbol “ATTO”.

The interim condensed consolidated financial information was approved by the Board of Directors on April 21, 2021.

(b) Seasonality

Our performance is subject to seasonal fluctuations, which is primarily due to (i) our clients generally spending less in the first quarter of the year after the year-end holiday season, (ii) the initial costs to train and hire new employees at new service delivery centers to provide additional services to our clients which are usually incurred in the first quarter of the year, and (iii) statutorily mandated minimum wage and salary increases of operators, supervisors and coordinators in many of the countries in which we operate which are generally implemented at the beginning of the first quarter of each year, whereas revenue increases related to inflationary adjustments and contracts negotiations generally take effect after the first quarter. We have also found that growth in our revenue increases in the last quarter of the year, especially in November and December, as the year-end holiday season begins and we have an increase in business activity resulting from the handling of holiday season promotions offered by our clients. These seasonal effects also cause differences in revenue and expenses among the various quarters of any year, which means that the individual quarters of a year should not be directly compared with each other or used to predict annual operating results.

2. BASIS OF PRESENTATION OF THE INTERIM CONDENSED CONSOLIDATED FINANCIAL INFORMATION

The interim condensed consolidated financial information for the three months ended March 31, 2021 has been prepared in accordance with IAS 34 - Interim Financial Reporting as issued by the International Accounting Standards Board (“IASB”) prevailing at March 31, 2021.

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The information does not have all disclosure requirements for the presentation of full annual financial statements and thus should be read in conjunction with the consolidated financial statements prepared in accordance with International Financial Reporting Standards (“IFRS”) for the year ended December 31, 2020. The interim condensed consolidated financial information have been prepared on a historical costs basis, except for Argentina that is adjusted for inflation as required by IAS 29 Financial Reporting in Hyperinflationary Economies in Argentina, and derivative financial instruments and financial liability related to the option for acquisition of non-controlling interest, which have been measured at fair value. The interim condensed consolidated financial information is for the Atento Group.

The figures in this interim condensed consolidated financial information are expressed in thousands of U.S. dollars and all values are rounded to the nearest thousand, unless otherwise indicated. U.S. Dollar is the Atento Group’s presentation currency.

3. ACCOUNTING POLICIES

There were no significant changes in accounting policies and calculation methods used for the interim condensed consolidated financial information as of March 31, 2021 in relation to those presented in the annual financial statements for the year ended December 31, 2020.

a)Critical accounting estimates and assumptions

The preparation of the interim condensed consolidated financial information under IAS 34 requires the use of certain assumptions and estimates that affect the recognized amount of assets, liabilities, income and expenses, as well as the related disclosures.

Some of the accounting policies applied in preparing the accompanying interim condensed consolidated financial information required Management to apply significant judgments in order to select the most appropriate assumptions for determining these estimates. These assumptions and estimates are based on Management experience, the advice of consultants and experts, forecasts and other circumstances and expectations prevailing at year end. Management’s evaluation takes into account the global economic situation in the sector in which the Atento Group operates, as well as the future outlook for the business. By virtue of their nature, these judgments are inherently subject to uncertainty. Consequently, actual results could differ substantially from the estimates and assumptions used. Should this occur, the values of the related assets and liabilities would be adjusted accordingly.

Although these estimates were made on the basis of the best information available at each reporting date on the events analyzed, events that take place in the future might make it necessary to change these estimates in coming years. Changes in accounting estimates would be applied prospectively in accordance with the requirements of IAS 8, “Accounting Policies, Changes in Accounting Estimates and Errors”, recognizing the effects of the changes in estimates in the related interim condensed consolidated statements of operations.

An explanation of the estimates and judgments that entail a significant risk of leading to a material adjustment in the carrying amounts of assets and liabilities in the coming financial period is as follow:

Impairment of goodwill

The Atento Group tests goodwill for impairment annually, in accordance with the accounting principle disclosed in the consolidated financial statements for the year ended December 31, 2020. Goodwill is subject to impairment testing as part of the cash-generating unit to which it has been allocated. The recoverable amounts of cash-generating units defined in order to identify potential impairment in goodwill are determined on the basis of value in use, applying five-year financial forecasts based on the Atento Group’s strategic plans, approved and reviewed by Management. These calculations entail the use of assumptions and estimates and require a significant degree of judgment. The main variables considered in the sensitivity analyses are growth rates, discount rates using the Weighted Average Cost of Capital (“WACC”) and the key business variables.

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Deferred taxes

The Atento Group assesses the recoverability of deferred tax assets based on estimates of future earnings. The ability to recover these deferred amounts depends ultimately on the Atento Group’s ability to generate taxable earnings over the period in which the deferred tax assets remain deductible. This analysis is based on the estimated timing of the reversal of deferred tax liabilities, as well as estimates of taxable earnings, which are sourced from internal projections and are continuously updated to reflect the latest trends.

The appropriate classification of tax assets and liabilities depends on a series of factors, including estimates as to the timing and realization of deferred tax assets and the projected tax payment schedule. Actual income tax receipts and payments could differ from the estimates made by the Atento Group as a result of changes in tax legislation or unforeseen transactions that could affect the tax balances.

The Atento Group has recognized deferred tax assets corresponding to losses carried forward since, based on internal projections, it is probable that it will generate future taxable profits against which they may be utilized.

The carrying amount of deferred income tax assets is reviewed at each reporting date and reduced to the extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of that deferred tax asset to be utilized. Unrecognized deferred income tax assets are reassessed at each reporting date and are recognized to the extent that it has become probable that future taxable profits will allow the deferred tax asset to be recovered.

Provisions and contingencies

Provisions are recognized when the Atento Group has a present obligation as a result of a past event, it is probable that an outflow of resources will be required to settle the obligation and a reliable estimate can be made of the amount of the obligation. This obligation may be legal or constructive, deriving from, inter alia, regulations, contracts, customary practice or public commitments that would lead third parties to reasonably expect that the Atento Group will assume certain responsibilities. The amount of the provision is determined based on the best estimate of the outflow of resources embodying economic benefit that will be required to settle the obligation, taking into account all available information as of the reporting date, including the opinions of independent experts such as legal counsel or consultants.

No provision is recognized if the amount of liability cannot be estimated reliably. In such cases, the relevant information is disclosed in the notes to the interim condensed consolidated financial information.

Given the uncertainties inherent in the estimates used to determine the amount of provisions, actual outflows of resources may differ from the amounts recognized originally on the basis of these estimates.

Fair value of derivatives

The Atento Group uses derivative financial instruments to mitigate risks, primarily derived from possible fluctuations in interest and exchange rates. Derivatives are recognized at the inception of the contract at fair value.

The fair values of derivative financial instruments are calculated on the basis of observable market data available, either in terms of market prices or through the application of valuation techniques. The valuation techniques used to calculate the fair value of derivative financial instruments include the discounting of future cash flow associated with the instruments, applying assumptions based on market conditions at the valuation date or using prices established for similar instruments, among others. These estimates are based on available market information and appropriate valuation techniques. The fair values calculated could differ significantly if other market assumptions and/or estimation techniques were applied.

Update On COVID-19

The estimates and assumptions included in the financial statements include our assessment of potential impacts arising from the COVID-19pandemic that may affect the amounts reported and the accompanying notes. To-date, no significant impacts on our collection experience and expected credit losses have been noted and we do not currently anticipate any material impairments of our long-lived assets or of our indefinite-lived intangible assets as a result of the COVID-19 pandemic. We will continue to monitor the impacts and will prospectively revise our estimates as appropriate.

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b)Standards issued but not yet effective

There are no other standards that are not yet effective and that would be expected to have a material impact on the Atento Group in the current or future reporting periods and on foreseeable future transactions.

4. MANAGEMENT OF FINANCIAL RISK

4.1 Financial risk factors

The Atento Group's activities are exposed to various types of financial risks: market risk (including currency risk, interest rate risk and country risk), credit risk and liquidity risk. The Atento Group's global risk management policy aims to minimize the potential adverse effects of these risks on the Atento Group's results of operations. The Atento Group also uses derivative financial instruments to hedge certain risk exposures.

This unaudited interim condensed consolidated financial information does not include all financial risk management information and disclosures required in the annual financial statements and therefore they should be read in conjunction with the Atento Group’s consolidated financial statements as of and for the year ended December 31, 2020. For the three months ended March 31, 2021 there have not been changes in any risk management policies.

Country Risk

To manage or mitigate country risk, we repatriate the funds generated in the Americas and Brazil that are not required for the pursuit of new profitable business opportunities in the region and subject to the restrictions of our financing agreements.

Interest Rate Risk

Interest rate risk arises mainly as a result of changes in interest rates which affect: finance costs of debt bearing interest at variable rates (or short-term maturity debt expected to be renewed), as a result of fluctuations in interest rates, and the value of non-current liabilities that bear interest at fixed rates.

Atento Group’s finance costs are exposed to fluctuation in interest rates. At March 31, 2021, 4.3% of financial debt with third parties bore interests ate variable rates, while at December 31, 2020 this amount was 4.5%. In both December 31, 2020 and March 31, 2021, the exposure was to the Brazilian CDI rate and the TJLP (Brazilian Long-Term Interest Rate).

The Atento Group’s policy is to monitor the exposure to interest at risk. As of March 31, 2021, there were no outstanding interest rate hedging instruments.

Foreign Currency Risk

Our foreign currency risk arises from our local currency revenues, receivables and payables while the U.S. dollar is our presentation currency. We benefit to a certain degree from the fact that the revenue we collect in each country, in which we have operations, is generally denominated in the same currency as the majority of the expenses we incur.

In accordance with our risk management policy, whenever we deem it appropriate, we manage foreign currency risk by using derivatives to hedge any exposure incurred in currencies other than those of the functional currency of the countries.

The main source of our foreign currency risk is related to the Senior Secured Notes due 2022 denominated in U.S. dollars. Upon issuance of the Notes, we entered into cross-currency swaps pursuant to which we exchange an amount of U.S. dollars for a fixed amount of Euro, Mexican Pesos, Peruvian Soles and Brazilian Reais. The total amount of interest (coupon) payments are covered until maturity date.

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As of March 31, 2021, the estimated fair value of the cross-currency swaps totaled a net liability of 15,452 thousand U.S. dollars (net asset of 5,868 thousand U.S. dollars, as of December 31, 2020).

Credit Risk

The Atento Group seeks to conduct all of its business with reputable national and international companies and institutions established in their countries of origin, to minimize credit risk. As a result of this policy, the Atento Group has no material adjustments to make to its credit accounts.

Accordingly, the Atento Group’s commercial credit risk management approach is based on continuous monitoring of the risks assumed and the financial resources necessary to manage the Group’s various units, in order to optimize the risk-reward relationship in the development and implementation of business plans in the course of their regular business.

Credit risk arising from cash and cash equivalents is managed by placing cash surpluses in high quality and highly liquid money-market assets. These placements are regulated by a master agreement revised annually on the basis of the conditions prevailing in the markets and the countries where Atento operate. The master agreement establishes: (i) the maximum amounts to be invested per counterparty, based on their ratings (long- and short-term debt rating); (ii) the maximum period of the investment; and (iii) the instruments in which the surpluses may be invested.

The Atento Group’s maximum exposure to credit risk is primarily limited to the carrying amounts of its financial assets. The Atento Group holds no guarantees as collection insurance.

Liquidity Risk

The Atento Group seeks to match its debt maturity schedule to its capacity to generate cash flow to meet the payments falling due, factoring in a degree of cushion. In practice, this has meant that the Atento Group’s average debt maturity must be long enough to support business operation normal conditions (assuming that internal projections are met).

Capital Management

The Atento Group’s Finance Department, which is in charge of the capital management, takes various factors into consideration when determining the Group’s capital structure.

The Atento Group’s capital management goal is to determine the financial resources necessary both to continue its recurring activities and to maintain a capital structure that optimizes own and borrowed funds.

The Atento Group sets an optimal debt level in order to maintain a flexible and comfortable medium-term borrowing structure in order to be able to carry out its routine activities under normal conditions and to address new opportunities for growth. Debt levels are kept in line with forecast future cash flows and with quantitative restrictions imposed under financing contracts.

In addition to these general guidelines, we take into account other considerations and specifics when determining our financial structure, such as country risk, tax efficiency and volatility in cash flow generation.

The Super Senior Revolving Credit Facility carries no financial covenant obligations regarding debt levels. However, the notes do impose limitations of the distributions on dividends, payments or distributions to shareholders, the incurring of additional debt, and on investments and disposal of assets.

As of the date of these interim condensed consolidated financial information, the Atento Group was in compliance with all restrictions established in the aforementioned financing contracts and does not foresee any future non-compliance. To that end, the Atento Group regularly monitors figures for net financial debt with third parties and EBITDA.

4.2 Fair value estimation

a) Level 1: The fair value of financial instruments traded on active markets is based on the quoted market price at the reporting date.

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b) Level 2: The fair value of financial instruments not traded in active market (i.e. OTC derivatives) is determined using valuation techniques. Valuation techniques maximize the use of available observable market data, and place as little reliance as possible on specific company estimates. If all of the significant inputs required to calculate the fair value of financial instrument are observable, the instrument is classified in Level 2. The Atento Group’s Level 2 financial instruments comprise interest rate swaps used to hedge floating rate loans and cross currency swaps.

c) Level 3: If one or more significant inputs are not based on observable market data, the instrument is classified in Level 3.

The Atento Group’s assets and liabilities measured at fair value as of December 31, 2020 and March 31, 2021 are classified as Level 2. No transfers were carried out between the different levels during the period.

5. SEGMENT INFORMATION

The following tables present financial information for the Atento Group’s operating segments for the three months ended March 31, 2020 and 2021 (in thousand U.S. dollars):

For the three months ended March 31, 2020
	Thousands of U.S. dollars
	EMEA	Americas	Brazil	Other and eliminations	Total Group
	(unaudited)
Sales to other companies	25,990	94,400	130,773	-	251,163
Sales to Telefónica Group	30,164	51,661	40,793	1	122,619
Sales to other group companies	1,297	1,202	473	(1,347)	1,625
Other operating income and expense	(54,891)	(137,121)	(151,003)	8,380	(334,635)
EBITDA	2,560	10,142	21,036	7,034	40,772
Depreciation and amortization	(2,942)	(11,680)	(16,765)	(67)	(31,454)
Operating profit/(loss)	(382)	(1,538)	4,271	6,967	9,318
Financial results	(15)	(4,150)	(16,512)	3,767	(16,910)
Income tax	(159)	(1,182)	3,991	(2,484)	166
Profit/(loss) for the period	(556)	(6,870)	(8,250)	8,250	(7,426)
EBITDA	2,560	10,142	21,036	7,034	40,772
Capital expenditure	802	3,011	3,095	(1)	6,907
Intangible, Goodwill and PP&E (as of December 31, 2020)	47,759	150,100	240,032	496	438,387
Allocated assets (as of December 31, 2020)	400,010	545,587	539,222	(308,696)	1,176,123
Allocated liabilities (as of December 31, 2020)	153,405	309,118	451,376	142,548	1,056,447

15 

For the three months ended March 31, 2021
	Thousands of U.S. dollars
	EMEA	Americas	Brazil	Other and eliminations	Total Group
	(unaudited)
Sales to other companies	34,672	102,533	112,095	-	249,300
Sales to Telefónica Group	34,415	49,974	36,490	-	120,879
Sales to other group companies	-	1,636	294	(1,471)	459
Other operating income and expense	(62,522)	(141,315)	(130,176)	2,427	(331,586)
EBITDA	6,565	12,828	18,703	956	39,052
Depreciation and amortization	(3,085)	(11,506)	(15,824)	(69)	(30,484)
Operating profit/(loss)	3,480	1,322	2,879	887	8,568
Financial results	(517)	(2,388)	(9,317)	(15,547)	(27,769)
Income tax	(2,063)	(485)	1,512	57	(979)
Profit/(loss) for the period	900	(1,551)	(4,926)	(14,603)	(20,180)
EBITDA	6,565	12,828	18,703	956	39,052
Capital expenditure	1,094	850	10,006	(1)	11,949
Intangible, Goodwill and PP&E (as of March 31, 2021)	43,553	139,336	216,120	405	399,414
Allocated assets (as of March 31, 2021)	395,853	527,245	497,432	(329,249)	1,091,281
Allocated liabilities (as of March 31, 2021)	150,034	300,481	421,732	158,285	1,030,532

"Other and eliminations" includes activities of the intermediate holding in Spain (Atento Spain Holdco, S.L.U.), Luxembourg holdings, as well as inter-group transactions between segments.

16 

6. INTANGIBLE ASSETS

The following table presents the breakdown of intangible assets between December 31, 2020 and March 31, 2021:

	Thousands of U.S. dollars
	Balance at December 31, 2020	Additions	Disposals	Reclassifications between Intangible and PP&E	Translation differences	Hyperinflation Adjustments	Balance at March 31, 2021
Cost
Development	3,101	11	-	-	(98)	67	3,081
Customer base	243,341	-	-	-	(13,714)	1,088	230,715
Software	188,117	233	(12,466)	4,148	(10,990)	526	169,568
Other intangible assets	56,958	-	(1,846)	-	(3,198)	67	51,981
Work in progress	75	-	-	-	(5)	-	70
Total cost	491,592	244	(14,312)	4,148	(28,005)	1,748	455,415
Accumulated amortization
Development	(1,335)	(43)	-	-	81	(68)	(1,365)
Customer base	(172,005)	(5,332)	693	-	8,978	(973)	(168,639)
Software	(140,858)	(6,660)	12,466	-	7,660	(362)	(127,754)
Other intangible assets	(45,715)	(759)	1,846	-	2,433	(67)	(42,262)
Total accumulated amortization	(359,913)	(12,794)	15,005	-	19,152	(1,470)	(340,020)
Impairment	(25,037)	-	-	-	1,114	-	(23,923)
Net intangible assets	106,643	(12,550)	693	4,148	(7,739)	278	91,473

The main changes in intangible assets between the three-month period ended March 31, 2021 and the year ended the December 31, 2020 are related to amortization of period and the negative impact of exchange variance.

7. GOODWILL

Goodwill was mainly generated on December 1, 2012 from the acquisition of the Customer Relationship Management (“CRM”) business from Telefónica, S.A. and on December 30, 2014 from the acquisition of CBCC. On September 2, 2016, additional goodwill was generated from the acquisition of RBrasil on June 9, 2017 an additional goodwill from the acquisition of Interfile in the amount of 8,400 thousand U.S. dollars was recorded in Brazil.

The breakdown and changes in goodwill between December 31, 2020 and March 31, 2021 are as follow:

	Thousands of U.S. dollars
	12/31/2020	Hyperinflation	Translation differences	3/31/2021
Peru	27,103	-	(966)	26,137
Chile	16,245	-	(463)	15,782
Colombia	5,463	-	(445)	5,018
Mexico	1,820	-	(48)	1,772
Brazil	50,790	-	(4,463)	46,327
Argentina	1,593	(1,494)	1,528	1,627
Total	103,014	(1,494)	(4,857)	96,663

17 

The variations of amounts related to the period ended December 31, 2020 and March 31, 2021 are mainly related to exchange variance of Brazilian Real and Argentine Peso against the U.S. dollar.

8.       PROPERTY, PLANT AND EQUIPMENT (PP&E)

The following table presents the breakdown of property, plant and equipment between December 31, 2020 and March 31, 2021:

	Thousands of U.S. dollars
	Balance at December 31, 2020	Reclassification to right-of-use assets	Additions	Disposals	Transfers	Reclassifications between Intangible and PP&E	Translation differences	Hyperinflation Adjustments	Balance at March 31, 2021
Cost
Buildings	15,824	-	-	-	-	-	(668)	-	15,156
Plant and machinery	4,519	-	-	-	-	-	(33)	8	4,494
Furniture, tools and other tangible assets	315,448	274	1,134	(37,644)	6,589	3,654	(17,305)	2,106	274,256
PP&E under construction	14,070	-	10,571	(93)	(6,571)	(7,802)	(843)	-	9,332
Total cost	349,861	274	11,705	(37,737)	18	(4,148)	(18,849)	2,114	303,238
Accumulated depreciation
Buildings	(4,586)	-	(50)	-	-	-	205	-	(4,431)
Plant and machinery	(8,265)	-	(106)	-	-	-	175	(5)	(8,201)
Furniture, tools and other tangible assets	(246,122)	(449)	(6,106)	37,723	(18)	-	12,271	(1,967)	(204,668)
Total accumulated depreciation	(258,973)	(449)	(6,262)	37,723	(18)	-	12,651	(1,972)	(217,300)
Property, plant and equipment	90,888	(175)	5,443	(14)	-	(4,148)	(6,198)	142	85,938

The variations of amounts related to the period ended December 31, 2020 and March 31, 2021 are related mainly to the negative impact of exchange variance, due to Brazilian Real and Argentine Peso devaluation against the U.S. dollar.

18 

9) LEASES

The Atento Group holds the following right-of-use assets:

	Thousands of U.S. dollars
	Net carrying amount of asset
	12/31/2020	3/31/2021
Furniture, tools and other tangible assets	9,518	8,865
Buildings	128,324	116,475
Total	137,842	125,340

Leases are shown as follows in the balance sheet between December 31, 2020 and March 31, 2021:

	December 31, 2020	Additions/ (Disposals)	Reclassification between PPEQ and right-of-use assets	Translation difference	March 31, 2021
Assets
Right-of-use assets	237,651	5,900	(274)	(14,659)	228,618
(-) Accumulated depreciation	(99,809)	(10,439)	449	6,521	(103,278)
Total	137,842	(4,539)	175	(8,138)	125,340

10. Equity

Share capital

As of March 31, 2021, share capital stood at 49 thousand U.S dollars, equivalent to €33,979 (49 thousand U.S. dollars, equivalent to €33,979 as December 31, 2020), divided into 15,000,000 shares (15,000,000 shares in December 31, 2020).

On July 28, 2020, an extraordinary shareholder’s meeting approved the reverse share split of 75,406,357 ordinary shares without nominal value, representing the entire share capital of the Company, into 15,000,000 ordinary shares without nominal value using a ratio of 5.027090466672970, and subsequently amending article 5 of the articles of association of the Company.

Mezzanine Partners II Offshore Lux Sarl II owns 25.36%; Chesham Investment Pte Ltd owns 21.85%, Taheebo Holdings LLC owns 14,87%of ordinary shares of Atento S.A.

Share premium

The share premium refers to the difference between the subscription price that the shareholders paid for the shares and their nominal value. Since this is a capital reserve, it can only be used to increase capital, offset losses, redeem, reimburse or repurchase shares.

On January 2, 2020, the Company vested the total of 1,305,065 TRSUs, issued by treasury shares, with an impact in share premium of 5,842 thousand of U.S. dollars. On February 4, 2021, the Company vested the total of 149,154 TRSUs, issued by treasury shares.

Treasury shares

In 2020, as a result of the vesting of 1,305,065 TRSUs (corresponding to 259,606 shares of the reserve share split), Atento S.A. had 4,226,592 shares in treasury (corresponding to 840,763 shares of the reserve share split).

19 

As of July 28, 2020, Atento S.A. announced a reverse share split that converted the Company’s entire share capital of 75,406,357 into15,000,000 shares. At that time Atento S.A. had 4,771,076 shares on treasury that became 949,073.

Considering the reverse share split basis, during 2020, Atento S.A. repurchased 169,739 shares at a cost of 1,337 thousand of U.S. dollars and an average price of $7.87. As of March 31, 2021, Atento S.A. had 918,350 shares in treasury (1,010,502 shares as of December 31, 2020, in the reverse share split basis).

Legal reserve

According to commercial legislation in Luxembourg, Atento S.A. must transfer 5% of its year profits to legal reserve until the amount reaches 10% of share capital. The legal reserve cannot be distributed.

At December 31, 2020 and March 31, 2021, no legal reserve had been established, mainly due to the losses incurred by Atento S.A.

On February 26, 2020, the Board of Directors has proposed the allocation to legal reserve of the amount of sixty-seven with forty-seven cents Euros (EUR 67.47).

At July 28, 2020 the Annual Meeting resolves to (i) allocate the amount of EUR 67.47 to the legal reserve of the Company out of the profit of EUR 1,071,315.52 and (ii) to carry forward the remaining amount of the profit to the next financial year.

Translation differences

Translation differences reflect the differences arising on account of exchange rate fluctuations when converting the net assets of fully consolidated foreign companies from local currency into Atento Group’s presentation currency (U.S. dollars).

Hedge accounting effects

Also, on January 1, 2020 the Company assigned the loan agreement between Atento Luxco 1 and Atento Mexico Holdco as permanent inequity, with its maturities to be renewed per indefinite time, since the repayment is neither planned nor likely to occur in the foreseeable future. Therefore, changes in fair value related to the USD-MXN exchange rate are now recorded in equity as part of other comprehensive income.

Translation differences

Translation differences reflect the differences arising on account of exchange rate fluctuations when converting the net assets of fully consolidated foreign companies from local currency into Atento Group’s presentation currency (U.S. dollars).

Stock-based compensation

a) Description of share-based payment arrangements

The 2018 Plan

On July 2, 2018, Atento granted a new share-based payment arrangement to directors, officers and other employees, for the Company and its subsidiaries. The share-based payment had the following arrangements:

1. Time Restricted Stock Units (“RSUs”) (equity settled)

• Grant date: July 2, 2018

• Amount: 1,065,220 RSUs

• Vesting period: 100% of the RSUs vests on January 4, 2021

• There are no other vesting conditions

20 

The 5 Years Plan

On March 1, 2019, Atento granted a new share-based payment arrangement to Board directors (a total of 238,663 RSUs) in a one-time award with a five-year vesting period of 20% each year

1. Time Restricted Stock Units (“RSU”) (equity settled)

• Grant date: March 1, 2019

• Amount: 238,663 RSUs

• Vesting period: 20% of the RSUs each year beginning on January 2, 2020 and last vested on January 4, 2024.

• There are no other vesting conditions

The 2019 Plan

On June 3, 2019, Atento granted a new share-based payment arrangement to directors, officers and other employees, for the Company and its subsidiaries. The share-based payment had the following arrangements:

1. Time Restricted Stock Units (“RSU”) (equity settled)

• Grant date: June 3, 2019

• Amount: 2,560,666 RSUs

• Vesting period: 100% of the RSUs vests on January 3, 2022

• There are no other vesting conditions

The 2020 Plan – Board and Extraordinary

On March 2, 2020, Atento granted a new share-based payment arrangement to Board directors and an Extraordinary Grant for a total in a one-time award with a one-year vesting period.

1. Time Restricted Stock Units (“RSU”) (equity settled)

• Grant date: March 2, 2020

• Amount: 153,846 and 16,722 RSUs

• Vesting period: 100% of the RSUs vests on January 4, 2021

• There are no other vesting conditions

The 2020 Plan – Stock Option

On August 3, 2020, Atento granted a new share-based payment arrangement to directors, officers and other employees, for the Company and its subsidiaries. The share-based payment is composed by Stock Options with the following arrangements:

1. Stock Options (“SOP”)

• Grant date: August 3, 2020

• Amount: 1,524,065 SOPs

• Vesting period: 1/3 each year (August 3, 2021, August 3, 2022 and August 3, 2023)

• Expiration date: 4.5 years since the grant date or on February 3, 2025

• There are no other vesting conditions

21 

On August 3, 2020, Atento granted a new share-based payment arrangement to directors, officers and other employees, for the Company and its subsidiaries. This payment is composed by a Long-Term Performance Award with the following arrangements:

2. Long-Term Performance Award

• Grant date: August 3, 2020

• Amount: USD 4,305,100

• *Matching shares Amount: USD 2,152,550

• Vesting conditions: linked to the degree of achievement of the objective – 3-year average EBITDA margin (external view / as reported) and the possibility to opt to receive part of this incentive in shares – at least 50% (*with a 3-year holding restriction to receive the additional matching shares)

• There are no other vesting conditions

The 2020 Plan – Extraordinary SOP

On August 3, 2020, Atento granted a new share-based payment arrangement to directors as an Extraordinary Grant for a total in a one-time award with a three-year vesting period.

1. Stock Options (“SOP”)

• Grant date: August 3, 2020

• Amount: 195,000 SOPs

• Vesting period: 100% of the SOPs vests on August 3, 2023

• There are no other vesting conditions

As of January 4, 2021, a total of 149,154 TRSUs vested, which is composed of 105,728 RSUs of the 2018 Plan granted on July 2, 2018, 30,604 RSUs of the Board of directors Plan granted on March 2, 2020, 3,327 RSUs of the Extraordinary Plan granted on March 2, 2020 and 9,495 RSUs of the 20% of the 5 Years Plan granted on March 1, 2019).

The 2021 Special Grant

On January 29, 2021, Atento granted a new share-based payment arrangement to Board directors for a total in a one-time award with a two-year performance conditions vesting period.

1. Performance Restricted Stock Units (“PRSU”) (equity settled)

• Grant date: January 29, 2021

• Amount: 121,802 PRSUs

• Vesting period: 100% of the PRSUs will vests on 2023 (50% subject to 2021 EBITDA’s achievement targets and 50% subject to 2022 EBITDA´s achievement targets)

• There are no other vesting conditions.

Board Grant 2021

On February 24, 2021, Atento granted a new share-based payment arrangement to Board directors for a total in a one-time award with a one-year vesting period.

1. Time Restricted Stock Units (“RSU”) (equity settled)

22 

• Grant date: February 24, 2021

• Amount: 51,803 RSUs

• Vesting period: 100% of the RSUs will vests on January 3, 2022

• There are no other vesting conditions

b) Measurement of fair value

The fair value of the RSUs, for all arrangements, has been measured using the Black-Scholes model. For all arrangements are equity settled and the fair value of RSUs is measured at grant date and not remeasured subsequently.

c) Outstanding RSUs

On January 4, 2021, the Company vested the total of 149,154 TRSUs.

The 2018 Plan	Time RSU
Outstanding December 31, 2020	531,385
Outstanding December 31, 2020 after Reverse Split (**)	105,728
Vested after Reverse Split (**)	(105,728)
Outstanding March 31, 2021	-
The 2019 Plan – 5 Years	Time RSU
Outstanding December 31, 2020	190,930
Outstanding December 31, 2020 after Reverse Split (**)	37,981
Vested after Reverse Split (**)	(9,495)
Outstanding March 31, 2021	28,486
The 2019 Plan	Time RSU
Outstanding December 31, 2020	2,138,442
Outstanding December 31, 2020 after Reverse Split (**)	424,373
Forfeited (*)	-
Outstanding March 31, 2021	424,373
The 2020 Plan – Board and Extraordinary	Time RSU
Outstanding December 31, 2020	170,568
Outstanding December 31, 2020 after Reverse Split (**)	33,931
Vested after Reverse Split (**)	(33,931)
Outstanding March 31, 2021	-
The 2020 Plan – Stock Option	SOP
Outstanding December 31, 2020	1,507,518
Forfeited (*)	(5,075)
Outstanding March 31, 2021	1,502,443

23 

The 2020 Plan – Performance Award	Performance Award
Outstanding December 31, 2020	4,256,300
Forfeited (*)	(99,700)
Outstanding March 31, 2021	4,156,600
The 2020 Plan – Extraordinary SOP	SOP
Outstanding December 31, 2020	195,000
Forfeited (*)	-
Outstanding March 31, 2021	195,000
The 2021 Special Grant	Performance RSU
Granted January 29, 2021	121,802
Forfeited (*)	-
Outstanding March 31, 2021	121,802
Board Grant 2021	Time RSU
Granted February 24, 2021	51,803
Forfeited (*)	-
Outstanding March 31, 2021	51,803
(*) RSUs are forfeited during the year due to employees failing to satisfy the service conditions.
(**) Number of RSUs converted by the ratio of 5.027090466672970.

d) Impacts in Profit or Loss

In the three months ended March 31, 2021, 2,360 thousand U.S. dollars related to stock-based compensation and the related social charges were recorded as employee benefit expenses.

11. FINANCIAL ASSETS

As of December 31, 2020 and March 31, 2021, all the financial assets of the Company are classified as amortized cost, and all Cross-Currency Swaps is designated as Net Investment Hedges.

Credit risk arises from the possibility that the Atento Group might not recover its financial assets at the amounts recognized and in the established terms. Atento Group Management considers that the carrying amount of financial assets is similar to the fair value.

As of March 31, 2021, Atento Teleservicios España S.A., Atento Colombia S.A., Atento Brasil S.A. and Atento Mexico have entered into factoring agreements without recourse, anticipating an amount of 39,592 thousand U.S. dollars, receiving cash net of discount, the related trade receivables were realized and interest expenses was recognized in the statement of operations. As of December 31, 2020, Atento Teleservicios España S.A., Atento Chile S.A., Teleatento del Perú S.A.C, Atento Brasil S.A. and Atento Mexico have entered into factoring agreements without recourse, anticipating an amount of 117,295 thousand U.S. dollars, receiving cash net of discount, the related trade receivables were realized and interest expenses was recognized in the statement of operations.

24 

Details of other financial assets as of December 31, 2020 and March 31, 2021 are as follow:

	Thousands of U.S. dollars
	12/31/2020	3/31/2021
	(audited)	(unaudited)
Other non-current receivables (*)	5,972	5,737
Non-current guarantees and deposits	32,220	28,687
Total non-current	38,192	34,424
Other current receivables	12	-
Current guarantees and deposits	1,146	2,746
Total current	1,158	2,746
Total	39,350	37,170

(*) “Other non-current receivables” as of December 31, 2020 and March 31, 2021 primarily comprise a loan granted by the subsidiary RBrasil to third parties. The effective annual interest rate is CDI + 3.75% p.a., maturity in five years beginning on May 4, 2017, when the value of the loan will be amortized in a single installment.

The breakdown of “Trade and other receivables” as of December 31, 2020 and March 31, 2021 is as follows:

	Thousands of U.S. dollars
	12/31/2020	3/31/2021
	(audited)	(unaudited)
Non-current trade receivables	8,477	16,462
Other non-financial assets (*)	12,518	11,447
Total non-current	20,995	27,909
Current trade receivables	274,355	271,740
Other receivables	4,678	3,518
Prepayments	14,698	14,586
Personnel	5,355	4,788
Total current	299,086	294,632
Total	320,081	322,541

(*) “Other non-financial assets” as of March 31, 2021 primarily comprise tax credits with the Brazilian social security authority (Instituto Nacional do Seguro Social), recorded in Atento Brasil S.A.

For the purpose of the interim condensed consolidated financial statements of cash flows, cash and cash equivalents are comprised of the following:

25 

 

	Thousands of U.S. dollars
	12/31/2020	3/31/2021
	(audited)	(unaudited)
Deposits held at call	139,264	122,840
Short-term financial investments	69,730	53,214
Total	208,994	176,054

“Short-term financial investments” comprises short-term fixed-income securities in Brazil, which mature in less than 90 days and accrue interest pegged to the CDI.

12. FINANCIAL LIABILITIES

Details of debt with third parties as of December 31, 2020 and March 31, 2021 are as follows:

	Thousands of U.S. dollars
	12/31/2020	3/31/2021
	(audited)	(unaudited)
Senior Secured Notes	493,701	488,008
Bank borrowing	1,420	1,045
Lease liabilities	99,515	91,618
Total non-current	594,636	580,671
Senior Secured Notes	11,910	5,556
Super Senior Credit Facility	30,038	30,034
Bank borrowing	38,055	36,604
Lease liabilities	53,184	48,633
Total current	133,187	120,827
TOTAL DEBT WITH THIRD PARTIES	727,823	701,499

Senior Secured Notes

On August 10, 2017, Atento Luxco 1 S.A., closed an offering of 400,000 thousand U.S. dollars aggregate principal amount of 6.125% Senior Secured Notes due 2022 in a private placement transaction. The notes are due in August 2022. The 2022 Senior Secured Notes are guaranteed on a senior secured basis by certain of Atento’s wholly owned subsidiaries. The issuance costs of 11,979 thousand U.S. dollars related to this new issuance are recorded at amortized cost using the effective interest method.

On April 4, 2019, Atento Luxco 1 S.A., closed an offering of an additional $100.0 million in aggregate principal amount of its 6.125% Senior Secured Notes due 2022 (the "Additional Notes"). The Additional Notes were offered as additional notes under the indenture, dated as of August 10, 2017, pursuant to which the Issuer previously issued $400.0 million aggregate principal amount of its 6.125% Senior Secured Notes due 2022 (the "Existing Notes"). The Additional Notes and the Existing Notes are treated as the same series for all purposes under the indenture and collateral agreements, each as amended and supplemented, that govern the Existing Notes and the Additional Notes.

On February 10, 2021, Atento Luxco 1 S.A., closed an offering of a $500.0 million aggregate principal amount of 8.0% Senior Secured Notes due February 10, 2026 in a private placement transaction. Atento Luxco 1 used the net proceeds to repurchase all of its 6.125% Senior Secured Notes due 2022.

On February 17, 2021, Atento Luxco 1 S.A. purchased 275,815 thousand U.S. dollars of its 6.125% Senior Secured Notes due 2022 in a tender offer. The notes were purchased at a price equal to 1,015.31 U.S. dollars per 1,000 U.S. dollars principal amount. And on February 18, 2021, Atento Luxco 1 S.A. redeemed the remainder 224,185 thousand U.S. dollars of its 6.125% Senior Secured Notes due 2022. The redemption price was equal to 1,015.31 U.S. dollars per 1,000 U.S. dollars principal amount, plus accrued and unpaid interest on the principal amount of the Notes, which was equal to 1,016.67 U.S. dollars per 1,000 U.S. dollars principal amount. With these transactions, the Company completed the refinancing of all 500,000 thousand U.S. dollars aggregate principal amount of its 6.125% Senior Secured Notes due 2022, extending the Company’s average life to 4.5 years from 1.5 years.

26 

The terms of the Indenture governing the 2026 Senior Secured Notes, among other things, limit, in certain circumstances, the ability of Atento Luxco 1 and its restricted subsidiaries to: incur certain additional indebtedness; make certain dividends distributions, investments and other restricted payments; sell the property or assets to another person; incur additional liens; guarantee additional debt; and enter into transaction with affiliates. As of March 31, 2021, we were in compliance with these covenants. The outstanding amount at March 31, 2021 is 493,564 thousand U.S. dollars.

All interest payments are made on a half yearly basis.

The fair value of the Senior Secured Notes, calculated on the basis of their quoted price on March 31, 2021, is 517,818 thousand U.S. dollars.

The fair value hierarchy of the Senior Secured Notes is Level 1 as the fair value is based on the quoted market price at the reporting date.

The terms of the Indenture governing the 2026 Senior Secured Notes, among other things, limit, in certain circumstances, the ability of Atento Luxco 1 and its restricted subsidiaries to: incur certain additional indebtedness; make certain dividends, distributions, investments and other restricted payments; sell property or assets to another person; incur additional liens; guarantee additional debt; and enter into transactions with affiliates.

Details of the corresponding debt at each reporting date are as follows:

		Thousands of U.S. dollars
		2020			2021
Maturity	Currency	Principal	Accrued interests	Total debt	Principal	Accrued interests	Total debt
2026	U.S. dollar	493,701	11,910	505,611	488,008	5,556	493.564

Bank borrowings

On February 3, 2014, Atento Brasil S.A. entered into a credit agreement with Banco Nacional de Desenvolvimento Econômico e Social - BNDES (“BNDES”) in an aggregate principal amount of 300,000 thousand Brazilian Reais (the “BNDES Credit Facility”), equivalent to 109,700 thousand U.S. dollars as of each disbursement date.

The total amount of the BNDES Credit Facility is divided into five tranches subject to the following interest rates:

Tranche	Interest Rate
Tranche A	Long-Term Interest Rate (Taxa de Juros de Longo Prazo -TJLP) plus 2.5% per annum
Tranche B	SELIC Rate plus 2.5% per annum
Tranche C	4.0% per year
Tranche D	6.0% per year
Tranche E	Long-Term Interest Rate (Taxa de Juros de Longo Prazo -TJLP)

Each tranche intends to finance different purposes, as described below:

• Tranche A and B: investments in workstations, infrastructure, technology, services and software development, marketing and commercialization, within the scope of BNDES program – BNDES Prosoft.

• Tranche C: IT equipment acquisition, covered by law 8.248/91, with national technology, necessary to execute the project described on tranches “A” and “B”

27 

• Tranche D: acquisitions of domestic machinery and equipment, within the criteria of FINAME, necessary to execute the project described on tranches “A” and “B”

• Tranche E: investments in social projects to be executed by Atento Brasil S.A.

BNDES releases amounts under the credit facility once the debtor meets certain requirements in the contract including delivering the guarantee (stand-by letter of credit) and demonstrating the expenditure related to the project. Since the beginning of the credit facility, the following amounts were released:

	(Thousands of U.S. dollars)
Date	Tranche A	Tranche B	Tranche C	Tranche D	Tranche E	Total
March 27, 2014	11,100	5,480	7,672	548	-	24,800
April 16, 2014	4,714	2,357	3,300	236	-	10,607
July 16, 2014	-	-	-	-	270	270
August 13, 2014	27,584	3,013	4,430	477	-	35,504
Subtotal 2014	43,398	10,850	15,402	1,261	270	71,181
March 26, 2015	5,753	1,438	2,042	167	-	9,400
April 17, 2015	12,022	3,006	4,266	349	-	19,643
December 21, 2015	7,250	1,807	-	-	177	9,234
Subtotal 2015	25,025	6,251	6,308	516	177	38,277
October 27, 2016	-	-	-	-	242	242
Subtotal 2016	-	-	-	-	242	242
Total	68,423	17,101	21,710	1,777	689	109,700

This facility should be repaid in 48 monthly installments. The first payment was made on March 15, 2016 and the last payment would be due on February 15, 2020, however Atento Brasil S.A. repaid in advance on April 30, 2019 all the outstanding amount. The amount repaid was BRL61.7 million (equivalent to $15.6 million) plus interest accrued and a penalty of BRL 0.7 million (equivalent to $0.2 million).

The BNDES Credit Facility contains covenants that restrict Atento Brasil S.A.’s ability to transfer, assign, change or sell the intellectual property rights related to technology and products developed by Atento Brasil S.A. with the proceeds from the BNDES Credit Facility. As of December 31, 2020, Atento Brasil S.A. was in compliance with these covenants. The BNDES Credit Facility does not contain any other financial maintenance covenant.

The BNDES Credit Facility contains customary events of default including the following: (i) reduction of the number of employees without providing program support for outplacement, as training, job seeking assistance and obtaining pre-approval of BNDES; (ii) existence of unfavorable court decision against the Company for the use of children as workforce, slavery or any environmental crimes and (iii) inclusion in the by-laws of Atento Brasil S.A. of any provision that restricts Atento Brasil S.A’s ability to comply with its financial obligations under the BNDES Credit Facility.

On September 26, 2016, Atento Brasil S.A. entered into a new credit agreement with BNDES in an aggregate principal amount of 22,000 thousand Brazilian Reais, equivalent to 6,808 thousand U.S. dollars as of September 30, 2016. The interest rate of this facility is Long-Term Interest Rate (Taxa de Juros de Longo Prazo - TJLP) plus 2.0% per annum. The facility should be repaid in 48 monthly instalments. The first payment was due on November 15, 2018 and the last payment will be due on October 15, 2022. This facility is intended to finance an energy efficiency project to reduce power consumption by implementing new lightening, air conditioning and automation technology. On November 24, 2017, 6,500 thousand Brazilian Reais (equivalent to 1,993 thousand U.S. dollars as of November 30, 2017) were released under this facility.

As of March 31, 2021, the outstanding amount under BNDES Credit Facility was 458 thousand U.S. dollars.

The fair value as of March 31, 2021 calculated based on discounted cash flow is 439 thousand U.S. dollars.

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On August 10, 2017, Atento Luxco 1 S.A. entered into a new Super Senior Revolving Credit Facility (the “Super Senior Revolving Credit Facility”) which provides borrowings capacity of up to 50,000 thousand U.S. dollars and will mature on February 10, 2022. Banco Bilbao Vizcaya Argentaria, S.A., as the agent, the Collateral Agent and BBVA Bancomer, S.A., Institución de Banca Múltiple, Grupo Financiero BBVA Bancomer, Morgan Stanley Bank N.A. and Goldman Sachs Bank USA are acting as arrangers and lenders under the Super Senior Revolving Credit Facility.

The Super Senior Revolving Credit Facility may be utilized in the form of multi-currency advances for terms of one, two, three or six months. The Super Senior Revolving Credit Facility bears interest at a rate per annum equal to LIBOR or, for borrowings in euro, EURIBOR or, for borrowings in Mexican Pesos, TIIE plus an opening margin of 4.25% per annum. The margin may be reduced under a margin ratchet to 3.75% per annum by reference to the consolidated senior secured net leverage ratio and the satisfaction of certain other conditions.

The terms of the Super Senior Revolving Credit Facility Agreement limit, among other things, the ability of the Issuer and its restricted subsidiaries to (i) incur additional indebtedness or guarantee indebtedness; (ii) create liens or use assets as security in other transactions; (iii) declare or pay dividends, redeem stock or make other distributions to stockholders; (iv) make investments; (v) merge, amalgamate or consolidate, or sell, transfer, lease or dispose of substantially all of the assets of the Issuer and its restricted subsidiaries; (vi) enter into transactions with affiliates; (vii) sell or transfer certain assets; and (viii) agree to certain restrictions on the ability of restricted subsidiaries to make payments to the Issuer and its restricted subsidiaries. These covenants are subject to a number of important conditions, qualifications, exceptions and limitations that are described in the Super Senior Revolving Credit Facility Agreement.

The Super Senior Revolving Credit Facility Agreement includes a financial covenant requiring the drawn super senior leverage ratio not to exceed 0.35:1.00 (the “SSRCF Financial Covenant”). The SSRCF Financial Covenant is calculated as the ratio of consolidated drawn super senior facilities debt to consolidated pro forma EBITDA for the twelvemonth period preceding the relevant quarterly testing date and is tested quarterly on a rolling basis, subject to the Super Senior Revolving Credit Facility being at least 35% drawn (excluding letters of credit (or bank guarantees), ancillary facilities and any related fees or expenses) on the relevant test date. The SSRCF Financial Covenant only acts as a draw stop to new drawings under the Revolving Credit Facility and, if breached, will not trigger a default or an event of default under the Super Senior Revolving Credit Facility Agreement. The Issuer has four equity cure rights in respect of the SSRCF Financial Covenant prior to the termination date of the Super Senior Revolving Credit Facility Agreement, and no more than two cure rights may be exercised in any four consecutive financial quarters.

On October 16, 2017, Atento El Salvador S.A. de C.V. entered into an overdraft credit line agreement with Banco de America Central, S.A. - BAC for an amount of 1,600,000 thousand U.S. dollars, maturing on One Year, extendable with simple exchange of letters with an annual interest rate of 8.0% per annum. As of March 31, 2021, the outstanding balance was 1,000 thousand U.S. dollars.

On October 14, 2020, Atento El Salvador S.A. de C.V. entered into an overdraft credit line agreement with Inversiones Financieras Banco Agrícola, S.A. for an amount of 1,200,000 thousand U.S. dollars, maturing on One Year, extendable with simple exchange of letters with an annual interest rate of 6.5% per annum. As of March 31, 2021, the outstanding balance was 771 thousand U.S. dollars.

On March 25, 2020, Atento Luxco 1 S.A. withdrew the full amount of 50,000 thousand U.S. dollars maturing on September 21, 2020 with an annual interest rate of Libor + 4.25%. On September 21, 2020, the full amount of 50,000 thousand U.S. dollars was rolled over until December 20, 2020, at the same interest rate.

On December 20, 2020, Atento Luxco 1 S.A. repaid 20,000 thousand U.S. dollars and the outstanding 30,000 thousand U.S. dollars as of such date was rolled over and matures on March 22, 2021.

On March 22, 2021, the amount of 20,000 thousand U.S. dollars was rolled over until June 21, 2021, at the same interest rate.

As of March 31, 2021, we were in compliance with this covenant and the outstanding amount under this facility was 30,034 thousand U.S. dollars.

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On October 14, 2020, Atento Brasil entered into a bank credit certificate with Banco do Brasil for an amount of 30,000 thousand Brazilian Reais, maturing on February 28, 2021 with an annual interest rate of CDI plus 2,127%. As of December 31, 2020, the outstanding balance was 5.821 thousand U.S. dollars.

On February 28, 2021, Atento Brasil rolled-over the bank credit certificate with Banco do Brasil for an amount of 30,000 thousand Brazilian Reais, until August 28, 2021, with an annual interest rate of CDI plus 2,65%. As of March 31, 2021, the outstanding balance was 5.288 thousand U.S. dollars.

On February 20, 2020, Atento Brasil S.A. entered into a bank credit certificate (cédula de crédito bancário) with Banco Itaú for an amount of 35,217 thousand Brazilian Reais, maturing on May 20, 2020 with an annual interest rate of CDI plus 1.95% per annum. The total outstanding balance was paid on the due date.

On March 13, 2020, Atento Brasil S.A. entered into a financing agreement with Banco Itaú (“Risco Sacado”) for the annual Microsoft software licenses, for an amount of 24,499 thousand Brazilian Reais, maturing on April 1, 2021, with an annual interest rate of 7.2%. As of March 31, 2021, the outstanding balance was 4,300 thousand U.S. dollars.

On April 6, 2020, Atento Brasil S.A. entered into a loan agreement with Banco Santander for an amount of 110,000 thousand Brazilian Reais, maturing on April 06, 2021 with an annual interest rate of CDI plus 4.96% per annum. On July 13, Atento Brasil S.A. made a partial amortization in the amount of 60,000 thousand Brazilian Reais plus accrued interest. As of March 31, 2021, the outstanding balance was 9,212 thousand U.S. dollars.

On June 12, 2020, Atento Brasil entered into a financing agreement with Banco De Lage Landen for an amount of 10,000 thousand Brazilian Reais to finance the purchase of Microsoft software licenses, maturing on June 30, 2023 with an annual interest rate of 9.0% per annum. Atento Brasil drew down on the financing agreement on July 01, 2020. The outstanding balance as of March 31, 2021 was 1,579 thousand U.S. dollars.

On August 26, 2020, Atento Brasil entered into a bank credit certificate with Banco ABC Brasil for an amount 50,000 thousand Brazilian Reais, maturing on February 22, 2021 with an annual interest rate of CDI plus 2.70% per annum. The balance under the loan agreement as of December 31, 2020 was 9,776 thousand U.S. dollars.

On February 22, 2021, Atento Brasil rolled-over the bank credit certificate with Banco ABC Brasil for an amount 50,000 thousand Brazilian Reais, until February 22, 2022 with an annual interest rate of CDI plus 2.75% per annum. The balance under the loan agreement as of March 31, 2021 was 8,821 thousand U.S. dollars.

On December 15, 2020, Atento Brasil entered into a bank credit certificate with Banco ABC Brasil for an amount 35,000 thousand Brazilian Reais, maturing on June 14, 2021 with an annual interest rate of CDI plus 2.50% per annum. The balance under the loan agreement as of March 31, 2021 was 6,223 thousand U.S. dollars.

Derivatives

Details of derivative financial instruments as of December 31, 2020 and March 31, 2021 are as follows:

	Thousands of U.S. dollars
	12/31/2020		3/31/2021
	Assets	Liabilities	Assets	Liabilities
Cross currency swaps - net investment hedges	11,088	(5,220)	2,618	(16,342)
Total	11,088	(5,220)	2,618	(16,342)
Non-current portion	11,088	(5,220)	2,618	(16,342)

30 

Atento Luxco1 entered into Cross-Currency Swaps to reduce its foreign exchange risk, since it generates cashflow in local currencies. With these instruments, the company ensures that its cashflow in local currencies is swapped into a fixed dollar amount, the currency used to pay debt obligations, therefore reducing foreign exchange risks.

Derivatives held for trading are classified as current assets or current liabilities. The fair value of a hedging derivative is classified as a non-current asset or a non-current liability, as applicable, if the remaining maturity of the hedged item exceeds twelve months. Otherwise, it is classified as a current asset or liability.

In connection with the Refinancing process and the repayment of the first Brazilian Debentures, the hedge accounting for the interest rate swap was discontinued and the OCI balance was transferred to finance cost. Thereafter, any changes in fair value was directly recognized in the statements of operations.

On April 1, 2015, the Company started a hedge accounting for net investment hedge related to exchange risk between the U.S. dollar and foreign operations in Euro (EUR), Mexican Peso (MXN), Colombian Peso (COP) and Peruvian Nuevo Sol (PEN). In connection with the Refinancing process, 8 of the 10 derivatives contracts designated as Net Investment Hedges were terminated between August 1, 2017 and August 4,2017, generating positive cash of 46,080 thousand U.S. dollars, net of charges. During August 2017, Atento Luxco 1 also entered into new Cross-Currency Swaps related to exchange risk between U.S. dollars and Euro (EUR), Mexican Peso (MXN), Brazilian Reais (BRL) and Peruvian Nuevo Sol (PEN). Except for the Cross-Currency Swap between U.S. dollars and Brazilian Reais (BRL), all Cross-Currency Swaps were designated for hedge accounting as net investment hedge. On January 01, 2019, the Company started to also designate the Cross-Currency Swap between U.S. dollars and Brazilian Reais (BRL) for hedge accounting as net investment hedge.

On January 1, 2019, the Company designated the Cross-Currency Swap between U.S. dollars and Brazilian Reais for hedge accounting as net investment hedge. Prior to the date of designation of the Cross-Currency Swap, this hedging instrument was electively not designated as a hedge accounting because the change in fair value was intended to partially offset changes in the USD-BRL foreign currency component of the BRL denominated intercompany debt, which were recorded in earnings. Effective January 1, 2019, the intercompany debt was reclassified as “permanent in equity” (which assumes that the related payable is neither planned nor likely to occur in the foreseeable future, since it is in substance, a part of the entity’s net investment in that foreign operation) and, as a consequence, the changes arising from the exchange rate are recorded in other comprehensive income.

On January 1, 2020 Atento decided to assign the loan agreement between Atento Luxco 1 and Atento Mexico Holdco as “permanent inequity”, with its maturities to be renewed per indefinite time, since the repayment is neither planned nor likely to occur in the foreseeable future. Therefore, changes related to the USD-MXN exchange rate are now recorded in other comprehensive income.

On February 14, 2020, Atento Brasil S.A. entered into a cross-currency swap to hedge a EURO loan of 7,402 thousand Euros at a fixed rate of 1.49% exchanged to a 35,000 thousand Brazilian Reais with interest rate of the average daily rate of the one day “over extra-group” – DI –Interbank Deposits - plus a spread of 1.95% per annum. The transaction was liquidated on August 13, 2020 due to the repayment of the loan.

In connection with the new 8.0% Senior Secured Notes due 2026, Atento Luxco 1 S.A. entered into new Cross-Currency Swaps related to exchange rate risk between U.S. dollars and Euro (EUR), Brazilian Reais (BRL) and Peruvian Soles (PEN).

As of March 31, 2021, 70% of the new coupon payments were hedged in USD/BRL, 15% in USD/EUR and 15% in USD/PEN with final maturity in February 2026. The USDBRL Cross-Currency Swap was structured as Fix-Float, where Atento receives USD at a fixed rate and pays BRL at a floating rate (percentage of CDI).

Also, Atento Luxco 1 S.A. hedged 56% of the principal in USD/BRL, 14% in USD/PEN and 10% in USD/EUR, with maturity on February 05, 2024.

All previous (coupon-only) cross-currency swaps with maturity in August 2022 were terminated.

At March 31, 2021, details of net investment hedges were as follows:

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Cross-curry swaps - Net Investment Hedges
Bank	Maturity	Purchase currency	Selling currency	Notional (thousands)	Fair value asset/(liability)	Other comprehensive income	Change in OCI	Statements of operations - Change in fair value
					(unaudited)
					D/(C)	D/(C)	D/(C)	D/(C)
Nomura International	Aug-22	USD	EUR	34,109	-	(482)	28	-
Goldman Sachs	Aug-22	USD	MXN	1,065,060	-	(128)	169	(48)
Goldman Sachs	Aug-22	USD	PEN	194,460	-	(475)	136	-
Goldman Sachs	Aug-22	USD	BRL	754,440	-	(7,007)	842	(3)
Santander	Jan-20	USD	EUR	20,000	-	1,742	-	-
Santander	Jan-20	USD	MXN	11,111	-	(2,113)	-	-
Goldman Sachs	Jan-20	USD	EUR	48,000	-	3,587	-	-
Goldman Sachs	Jan-20	USD	MXN	40,000	-	(7,600)	-	-
Nomura International	Jan-20	USD	MXN	23,889	-	(4,357)	-	-
Nomura International	Jan-20	USD	EUR	22,000	-	1,620	-	-
Goldman Sachs	Jan-18	USD	PEN	13,800	-	22	-	-
Goldman Sachs	Jan-18	USD	COP	7,200	-	(80)	-	-
BBVA	Jan-18	USD	PEN	55,200	-	71	-	-
BBVA	Jan-18	USD	COP	28,800	-	(359)	-	-
Morgan Stanley	Aug-22	USD	BRL	308,584	-	(2,987)	398	-
Morgan Stanley	Aug-22	USD	PEN	66,000	-	(158)	43	-
Goldman Sachs	Aug-22	USD	MXN	1,065,060	-	2,229	-	-
Goldman Sachs	Aug-22	USD	PEN	194,460	-	2,965	-	-
Nomura International plc	Feb-26	USD	EUR	61,526	2,241	(2,152)	2,152	(87)
Nomura International plc	Feb-26	USD	BRL	276,450	(2,677)	(636)	636	3,313
Nomura International plc	Feb-26	USD	USD	50,000	(108)	-	-	108
Morgan Stanley	Feb-26	USD	BRL	551,350	(6,717)	2,755	(2,755)	3,963
Morgan Stanley	Feb-26	USD	USD	100,000	377	-	-	(377)
Morgan Stanley	Feb-26	USD	PEN	277,050	(400)	400	(400)	-
Goldman Sachs	Feb-26	USD	BRL	1,101,000	(5,842)	(443)	443	6,285
Goldman Sachs	Feb-26	USD	USD	200,000	(598)	-	-	599
					(13,724)	(13,586)	1,692	13,753
Total
Derivative financial instrument - asset					2,618
Derivative financial instrument - liability					(16,342)

Gains and losses on net investment hedges accumulated in equity will be taken to the statement of operations when the foreign operation is partially disposed of or sold.

Lease liabilities

Leases are shown as follows in the balance sheet between December 31, 2020 and March 31, 2021:

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	December 31, 2020	Additions/ (Disposals)	Payments	Interest accrued	Interest paid	Transfer	Translation difference	March 31, 2021
Liabilities
Current liabilities	53,184	2,352	(8,073)	3,095	(159)	11,396	(13,162)	48,633
Non-current liabilities	99,515	6,479	-	-	-	(11,396)	(2,980)	91,618
Total	152,699	8,831	(8,073)	3,095	(159)	-	(16,142)	140,251

The future lease liabilities payments are as follows:
	2020	2021	2022	2023	2024	Others	Total
Lease liabilities payments	38,240	40,638	33,534	22,954	12,456	15,491	163,313

13. PROVISIONS AND CONTINGENCIES

Atento has contingent liabilities arising from lawsuits in the normal course of its business. Contingent liabilities with a probable likelihood of loss are recorded as liabilities and the breakdown is as follows:

	Thousands of U.S. dollars
	12/31/2020	3/31/2021
	(audited)	(unaudited)
Non-current
Provisions for liabilities	18,165	16,156
Provisions for taxes	17,971	17,227
Provisions for dismantling	8,379	7,615
Other provisions	1,102	1,086
Total non-current	45,617	42,084
Current
Provisions for liabilities	14,710	12,115
Provisions for taxes	1,925	4,224
Provisions for dismantling	24	1,395
Other provisions	5,216	6,459
Total current	21,875	24,193

“Provisions for liabilities” primarily relate to provisions for legal claims underway in Brazil. Atento Brasil S.A. has made payments in escrow related to legal claims from ex-employees, amounting to 26,763 thousand U.S. dollars and 23,561 thousand U.S. dollars as of December 31, 2020 and March 31, 2021, respectively. Also, the variation of the period was impacted by the Brazilian Reais and Argentinian Peso depreciations against the U.S. dollar.

33 

“Provisions for taxes” mainly relate to probable contingencies in Brazil with respect to social security payments and other taxes, which are subject to interpretations by tax authorities. Atento Brasil S.A. has made payments in escrow related to taxes claims of 2,393 thousand U.S. dollars and 2,187 thousand U.S. dollars as of December 31, 2020 and March 31, 2021, respectively.

The amount recognized under “Provision for dismantling” corresponds to the necessary cost of dismantling of the installations held under operating leases to bring them to its original condition.

As of March 31, 2021, lawsuits outstanding in the courts were as follows:

Brazil

At March 31, 2021, Atento Brasil was involved in 9,138 labor-related disputes (9,208 labor disputes as of December 31, 2020), being 8,978 of labor massive and 42 of outliers and others, filed by Atento’s employees or ex-employees for various reasons, such as dismissals or claims over employment conditions in general. The total amount of the main claims classified as possible was 30,424 thousand U.S. dollars (33,598 thousand U.S. dollars on December 31, 2020), of which 16,692 thousand U.S. dollars Labor Massive-related, 1,666 thousand U.S. dollars Labor Outliers-related and 12,066 thousand U.S. dollars Special Labor cases related.

On March 31, 2021, the subsidiary RBrasil Soluções S.A. holds contingent liabilities of labor nature classified as possible in the amount of 45 thousand U.S. dollars.

On March 31, 2021, the subsidiary Interfile holds contingent liabilities of labor nature and social charges classified as possible in the amount of 215 thousand U.S. dollars.

As of March 31, 2021, Atento Brasil S.A. is party to 11 civil lawsuits ongoing for various reasons (10 on December 31, 2020) which, according to the Company’s external attorneys, materialization of the risk event is possible. The total amount of the claims is 3,184 thousand U.S. dollars (3,464 thousand U.S. dollars on December 31, 2020).

As of March 31, 2021, the subsidiary RBrasil Soluções S.A. holds 26 civil lawsuits ongoing for various reasons classified as possible in the amount of 33 thousand U.S. dollars.

On March 31, 2021, the subsidiary Interfile holds 3 civil lawsuits ongoing for various reasons classified as possible in the amount of 57 thousand U.S. dollars.

As of March 31, 2021, Atento Brasil is party to 40 disputes ongoing with the tax authorities and social security authorities for various reasons relating to infraction proceedings filed (42 on December 31, 2020) which, according to the Company’s external attorneys, materialization of the risk event is possible. The total amount of these claims is 35,223 thousand U.S. dollars (38,198 thousand U.S dollars on December 31, 2020).

In March 2018, Atento Brasil S.A. an indirect subsidiary of Atento S.A. received a tax notice from the Brazilian Federal Revenue Service, related to Corporate Income Tax (IRPJ) and Social Contribution on Net Income (CSLL) for the period from 2013 to 2015, due to the disallowance of the expenses on tax amortization of goodwill and the deductibility of certain financing costs originated of the acquisition of Atento Brasil S.A. by Bain Capital in 2012, and the Withholding Income Tax, for the period of 2012, on payments made to certain of our former shareholders.

The amount of the tax assessment from the Brazilian Federal Revenue Service, not including interest and penalties, was 350,542 thousand Brazilian Reais (approximately 62,085 thousand U.S. dollars considering the current currency exchange rate), and was assessed by the Company’s outside legal counsel as possible loss to the merit discussion. We disagree with the proposed tax assessment and we are defending our position, which we believe is meritorious, through applicable administrative and, if necessary, judicial remedies. On September 26, 2018 the Federal Tax Office issued a decision accepting the application of the statute of limitation on the withholding tax discussion. We and the Public Attorney appealed to the Administrative Tribunal (CARF). On February 11, 2020 CARF issued a partially favourable decision in favour of Atento, recognizing the application of the statute of limitation on the withholding tax discussion and reducing the penalty imposed. On September 18, 2020 the decision issued by CARF regarding the Withholding Income Tax became final (the Public Attorney filed a Special Appeal challenging the penalty reduction and Atento Brasil filed a Special Appeal challenging the goodwill and the financing costs discussion. Both Appeals were not judged yet). Thus, the tax at stake was reduced from 350,542 thousand Brazilian Reais to 230,771 thousand Brazilian Reais (approximately 40,872. thousand U.S. dollars considering the current currency exchange rate). Based on our interpretation of the relevant law and based on the advice of our legal and tax advisors, we believe the position we have taken is sustainable. Consequently, no provisions are recognized regarding these proceedings.

34 

Afterward of the issuance of the tax notice in March 2018, the Brazilian tax administration started a procedure to audit the Corporate Income Tax (IRPJ) and Social Contribution on Net Income (CSLL) of Atento Brasil S.A. for the period from 2016 to 2017. This tax audit was concluded on July 10th, 2020 with the notification of a tax assessment that reject the deductibility of the above-mentioned financing expenses and the deductibility of the tax amortization of goodwill.

The total tax assessment notified by the Brazilian Federal Revenue Service, not including interest and penalties, was 101,603 thousand Brazilian Reais (approximately 17,995 thousand U.S. dollars considering the current currency exchange rate). We disagree with the proposed tax assessment and we are defending our position, which we believe is meritorious, through applicable administrative and, if necessary, judicial remedies.

On March 31, 2021, the subsidiaries Interfile and Interservicer hold 20 disputes with the tax authorities and social security authorities ongoing for various reasons classified as possible in the amount of 335 thousand U.S. dollars.

Spain

At March 31, 2021, Atento Teleservicios España S.A.U. including its branches and our other Spanish companies were party to labor-related disputes filed by Atento employees or former employees for different reasons, such as dismissals and disagreements regarding employment conditions. According to the Company’s external lawyers, materialization of the risk event is possible for 888 thousand U.S. dollars.

Mexico

At March 31, 2021, Atento Mexico through its two entities (Atento Servicios, S.A. de C.V. and Atento Atencion y Servicios, S.A. de C.V.) is a party of labor related disputes filed by Atento employees that abandoned their employment or former employees that base their claim on justified termination reasons, totaling 13,007 thousand U.S. dollars (Atento Servicios, S.A. de C.V. 8,666 thousand U.S. dollars and Atento Atencion y Servicios, S.A. de C.V. 4,341 thousand U.S. dollars), according to the external labor law firm for possible risk labor disputes.

14. INCOME TAX

The breakdown of the Atento Groups’s income tax expense is as follow:

	Thousands of U.S. dollars
	For the three months ended March 31,
	2020	2021
	(unaudited)
Current tax expense	(4,952)	(4,571)
Deferred tax	5,118	3,592
Total income tax benefit/(expense)	166	(979)

For the three months ended March 31, 2021, Atento Group’s interim condensed consolidated financial information presented a loss before income tax in the amount of (19,201) thousand U.S. dollars and an income tax expense of 979 thousand U.S. dollars compared to a loss before income tax in the amount of (7,593) thousand U.S. dollars and an income tax benefit of 166 thousand U.S. dollars for the three months ended March 31, 2020.

35 

IFRIC 23 Uncertainty over Income Tax Treatment

Atento reviewed the tax treatment under the terms of IFRIC 23 in all subsidiaries and as at the reporting date, the group did not identify any material impact on the financial statements.

Atento implemented a process for periodically review the income tax treatments consistent under IFRIC 23 requirements across the group.

15. EARNINGS/(LOSS) PER SHARE

Basic earnings (loss) per share is calculated by dividing the profits/(losses) attributable to equity owners of the Company by the weighted average number of ordinary shares outstanding during the periods as demonstrated below:

	For the three months ended March 31,
	2020	2021
	(unaudited)
Result attributable to equity owners of the Company
Atento’s profit/(loss) attributable to equity owners of the parent (in thousands of U.S. dollars)	(7,427)	(20,180)
Weighted average number of ordinary shares (*)	14,159,237	14,090,948
Basic loss per share (in U.S. dollars)	(0.52)	(1.43)

(*) As a consequence of the reverse share split occurred on July 28, 2020, weighted average number of ordinary shares was calculated by applying the ratio of conversion of 5.027090466672970 into the previous weighted average number of ordinary shares outstanding.

Diluted results per share are calculated by adjusting the weighted average number of ordinary shares outstanding to reflect the conversion of all dilutive ordinary shares. The weighted average number of ordinary shares outstanding used to calculate both basic and diluted net loss per share attributable to common stockholders is the same. The losses in the periods presented are anti-dilutive.

	For the three months ended March 31,
	2020	2021
	(unaudited)
Result attributable to equity owners of the Company
Atento’s profit/(loss) attributable to equity owners of the parent (in thousands of U.S. dollars)	(7,427)	(20,180)
Adjusted weighted average number of ordinary shares (*)	14,159,237	14,090,948
Diluted loss per share (in U.S. dollars) (1)	(0.52)	(1.43)

(*) As a consequence of the reverse share split occurred on July 28, 2020, weighted average number of ordinary shares was calculated by applying the ratio of conversion of 5.027090466672970 into the previous weighted average number of ordinary shares outstanding.

(1) For the three months ended March 31, 2020 and 2021, potential ordinary shares of 363,430 and 5,528,857, respectively, relating to the stock option plan were excluded from the calculation of diluted loss per share as the losses in the period are anti-dilutive.

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16. RELATED PARTIES

Directors

The directors of the Company as of the date on which the interim condensed consolidated financial information were prepared are John Madden, Roberto Rittes, Thomas Iannotti, David Garner, Antenor Camargo, Bill Payne, Antonio Viana-Baptista and Carlos López-Abadía.

At March 31, 2021, some members of Board of Directors have the right to the stock-based compensation as described in Note 10.

Key management personnel

Key management personnel include those persons empowered and responsible for planning, directing and controlling the Atento Group’s activities, either directly or indirectly.

The following table shows the total remuneration paid to the Atento Group’s key management personnel in the three months ended March 31, 2020 and 2021:

	For the three months ended March 31,
	2020	2021
	(unaudited)
Total remuneration paid to key management personnel	693	1,474

17. OTHER INFORMATION

a.       Guarantees and commitments

As of March 31, 2021, the Atento Group has guarantees to third parties amounting of 251,855 thousand U.S. dollars (307,403 thousand U.S. dollars at December 31, 2020).

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PART II - OTHER INFORMATION

LEGAL PROCEEDINGS

See Note 13 to the unaudited interim condensed consolidated financial information.

RISK FACTORS

There were no material changes to the risk factors described in section “Risk Factors” in our Annual Form 20-F, for the year ended December 31, 2020.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

	ATENTO S.A.
Date: May 5, 2021.
	By:	/s/ Carlos López-Abadía
	Name: Carlos López-Abadía
	Title: Chief Executive Officer
	By:	/s/ José Antonio de Sousa Azevedo
	Name: José Antonio de Sousa Azevedo
	Title: Chief Financial Officer