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Loan Receivables and Allowance for Credit Losses - Allowance for Credit Losses (Details) - USD ($)
$ in Millions
3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Jun. 30, 2020
Jan. 01, 2020
Dec. 31, 2019
Financing Receivable, Allowance for Credit Loss [Roll Forward]              
Beginning Balance   $ 5,809 [1] $ 5,602 [2] $ 6,427 [1]      
Provision for credit losses $ 1,210 [2] 1,019 [1] 4,560 [2] 3,076 [1]      
Gross charge-offs (1,074) [2] (1,452) [1] (3,790) [2] (4,675) [1]      
Recoveries 208 [2] 231 [1] 753 [2] 779 [1]      
Ending Balance [1]   5,607   5,607      
Financing Receivable, Allowance for Credit Loss 10,146 [2]   10,146 [2]   $ 9,802 [2] $ 8,623 [2] $ 5,602
Credit cards              
Financing Receivable, Allowance for Credit Loss [Roll Forward]              
Beginning Balance   5,702 [1] 5,506 [2] 6,327 [1]      
Provision for credit losses 1,143 [2] 993 [1] 4,411 [2] 2,994 [1]      
Gross charge-offs (1,052) [2] (1,422) [1] (3,712) [2] (4,584) [1]      
Recoveries 202 [2] 225 [1] 736 [2] 761 [1]      
Ending Balance [1]   5,498   5,498      
Financing Receivable, Allowance for Credit Loss [2] 9,930   9,930   9,637 8,495  
Consumer installment loans              
Financing Receivable, Allowance for Credit Loss [Roll Forward]              
Beginning Balance   50 [1] 46 [2] 44 [1]      
Provision for credit losses 50 [2] 18 [1] 102 [2] 46 [1]      
Gross charge-offs (9) [2] (16) [1] (36) [2] (47) [1]      
Recoveries 4 [2] 4 [1] 10 [2] 13 [1]      
Ending Balance [1]   56   56      
Financing Receivable, Allowance for Credit Loss [2] 148   148   103 72  
Commercial credit products              
Financing Receivable, Allowance for Credit Loss [Roll Forward]              
Beginning Balance   55 [1] 49 [2] 55 [1]      
Provision for credit losses 17 [2] 9 [1] 47 [2] 35 [1]      
Gross charge-offs (13) [2] (14) [1] (42) [2] (43) [1]      
Recoveries 2 [2] 2 [1] 7 [2] 5 [1]      
Ending Balance [1]   52   52      
Financing Receivable, Allowance for Credit Loss [2] 67   67   61 55  
Other              
Financing Receivable, Allowance for Credit Loss [Roll Forward]              
Beginning Balance   2 [1] 1 [2] 1 [1]      
Provision for credit losses 0 [2] (1) [1] 0 [2] 1 [1]      
Gross charge-offs 0 [2] 0 [1] 0 [2] (1) [1]      
Recoveries 0 [2] 0 [1] 0 [2] 0 [1]      
Ending Balance [1]   $ 1   $ 1      
Financing Receivable, Allowance for Credit Loss [2] $ 1   $ 1   $ 1 1  
Accounting Standards Update 2016-13              
Financing Receivable, Allowance for Credit Loss [Roll Forward]              
Impact of ASU 2016-13 Adoption [2]           3,021  
Accounting Standards Update 2016-13 | Credit cards              
Financing Receivable, Allowance for Credit Loss [Roll Forward]              
Impact of ASU 2016-13 Adoption [2]           2,989  
Accounting Standards Update 2016-13 | Consumer installment loans              
Financing Receivable, Allowance for Credit Loss [Roll Forward]              
Impact of ASU 2016-13 Adoption [2]           26  
Accounting Standards Update 2016-13 | Commercial credit products              
Financing Receivable, Allowance for Credit Loss [Roll Forward]              
Impact of ASU 2016-13 Adoption [2]           6  
Accounting Standards Update 2016-13 | Other              
Financing Receivable, Allowance for Credit Loss [Roll Forward]              
Impact of ASU 2016-13 Adoption [2]           $ 0  
[1]
Comparative information is presented in accordance with applicable accounting standards in effect prior to the adoption of ASU 2016-13.
[2]
The allowance for credit losses at September 30, 2020 reflects our estimate of expected credit losses for the life of the loan receivables on our condensed consolidated statement of financial position at September 30, 2020, which includes the consideration of current and expected macroeconomic conditions that existed at that date.