EX-99.1 2 d813603dex991.htm EX-99.1 EX-99.1

Exhibit 99.1

 

LOGO

Regional Management Corp. Announces Third Quarter 2014 Results

Announces Resignation of Chief Executive Officer Thomas Fortin

Director Michael R. Dunn Appointed Interim CEO

Greenville, South Carolina – October 30, 2014 – Regional Management Corp. (NYSE: RM), a diversified specialty consumer finance company, today announced results for the third quarter and nine-month period ended September 30, 2014.

Third Quarter 2014 Highlights

 

    Total third quarter 2014 revenue was $53.9 million, a 21.7% increase from the prior-year period. Same-store1 revenue growth for the third quarter of 2014 was 14.7%.

 

    Finance receivables as of September 30, 2014 were $543.4 million, an increase of 5.7% from the prior-year period. Same-store finance receivables growth for the third quarter of 2014 was 0.2%.

 

    Net income for the third quarter of 2014 was $1.4 million, an 80.7% decrease from the prior-year period. Diluted earnings per share were $0.11 based on a diluted share count of 12.9 million.

 

    GAAP annualized net charge-offs as a percentage of average finance receivables for the third quarter of 2014 were 10.3%, an increase from 6.5% in the prior-year period. During the quarter, the Company changed its charge-off policy and incurred $2.1 million of charge-offs for accounts that were 180 or more days past due. Excluding the $2.1 million of one-time charge-offs caused by the Company’s charge-off policy change, non-GAAP annualized net charge-offs as a percentage of finance receivables for the third quarter of 2014 were 8.7%. Provision for credit losses for the third quarter of 2014 was 41.8% of revenue, an increase from 25.0% in the prior-year period. For a reconciliation of non-GAAP to GAAP measures, please review the disclosures and the table included with this release.

 

    Regional Management opened three new branches in the third quarter of 2014; as of September 30, 2014, Regional Management’s branch network consisted of 296 locations.

 

1  Defined as stores open for at least 13 months.


Chief Executive Officer Transition

Regional Management also announced today the resignation of Thomas F. Fortin as the Company’s Chief Executive Officer and from the Company’s Board of Directors. Director Michael R. Dunn was appointed as interim CEO, effective immediately. The Company’s Board of Directors will be conducting a search process among internal and external candidates for a permanent CEO.

Mr. Dunn was appointed a director of Regional Management in July 2014. From 2007 through 2013, Mr. Dunn was a partner at the private equity firm of Brysam Global Partners, a specialized firm focused on investing in international banking and consumer lending companies. Mr. Dunn served as a board or alternate board member for all of Brysam’s portfolio companies. Prior to that, Mr. Dunn was with Citigroup for over 30 years, where he was the Chief Financial Officer of the Global Consumer Group from 1996 through 2007, adding the title of Chief Operating Officer of the Group in 2005. Citigroup’s Global Consumer Finance group included consumer finance businesses around the world. He was also a member of the Citigroup Operating and Management Committees. He holds a Bachelor of Science degree from New York University, attended the University of Michigan Executive Program and is a Certified Public Accountant in New York State.

“On behalf of the Board, I want to thank Tom for his valuable contributions to Regional Management’s growth and our emergence as a publicly traded company over the past seven years and wish him the best in his future endeavors,” said Alvaro G. de Molina, Chairman of the Board of Directors.

Third Quarter 2014 Commentary

“Regional has a terrific installment lending platform and a great customer base that we plan to further leverage, and, along with selected expansion, will be the engine for future growth. My short-term priorities will be to work closely with the management team and our employees and focus on delivering future growth,” said Mr. Dunn. “Our third quarter results were impacted by a charge of $6.5 million to augment our provision for credit losses, necessitated by a higher than normal proportion of lower credit quality loans originated in our summer direct mail campaigns. These lower credit quality loans typically experience higher delinquencies and we have already seen our direct mail delinquency significantly increase. This higher delinquency rolls into higher subsequent charge-offs and GAAP requires us to reserve for that today. Delinquencies for all other loan categories, including branch-based small installment loans, declined or were stable from the second quarter of 2014.”

“The direct mail campaigns for the fourth quarter have been adjusted to prevent the same issue from occurring,” continued Mr. Dunn. “We have returned to what has worked in the past, which should substantially reduce the ongoing volatility of our direct mail delinquency rates, but as a result, we expect to see an elevated net charge-off rate for the next several months.”

“In addition, we decided to postpone the implementation of our GOLDPoint loan management system platform until the first quarter of 2015. The postponement shifts the loan management system implementation out of the busy holiday season – when we are focused on growing our


business – into a time period where seasonality is lower and gives us an opportunity to fully concentrate on it. We have completed extensive training for employees in all of our branches as well as a series of successful test cutovers from our current loan management system to GOLDPoint, and thus expect minimal additional expense related to the postponement. Our overall long-term growth strategy remains intact and these adjustments and changes do not affect our de novo growth plans for 2015,” concluded Mr. Dunn.

Third Quarter 2014 Results

For the third quarter ended September 30, 2014, Regional Management reported total revenue of $53.9 million, a 21.7% increase from $44.3 million in the prior-year period. Interest and fee income for the third quarter of 2014 was $48.8 million, a 22.9% increase from $39.7 million in the prior-year period, primarily due to a shift in product mix toward higher-yielding small installment loans and a 5.7% year-over-year increase in finance receivables. Insurance income for the third quarter of 2014 was $2.6 million, a 7.2% decrease from the prior-year period. Same-store revenue growth for the third quarter of 2014 was 14.7%.

Finance receivables outstanding at September 30, 2014 were $543.4 million, a 5.7% increase from $514.0 million in the prior-year period. Finance receivables increased primarily due to the addition of 32 de novo branches since September 30, 2013.

Provision for credit losses in the third quarter of 2014 was $22.5 million versus $11.1 million in the prior-year period, primarily due to an elevated level of delinquencies. Annualized net charge-offs as a percentage of average finance receivables for the third quarter of 2014 were 10.3%, an increase from 6.5% in the prior-year period. Excluding $2.1 million of one-time charge-offs caused by the Company’s charge-off policy change, non-GAAP annualized net charge-offs as a percentage of finance receivables for the third quarter of 2014 were 8.7%.

General and administrative expenses for the third quarter of 2014 were $25.3 million, an increase of 44.2% from $17.5 million in the prior-year period, primarily related to increased personnel costs from opening an additional 32 branches since September 30, 2013 and costs related to the implementation of the GOLDPoint loan management system platform. The Company also incurred higher home office expenses to build out its infrastructure for improved execution and to support future growth. Regional Management’s efficiency ratio — the percentage of general and administrative expenses compared to total revenue — was 46.9% in the third quarter of 2014, an increase of 730 basis points from 39.6% in the prior-year period. Excluding one-time GOLDPoint system costs of $0.6 million in the third quarter of 2014, Regional Management’s efficiency ratio would have been 45.8%.

Net income for the third quarter of 2014 was $1.4 million, an 80.7% decrease compared to net income of $7.2 million in the prior-year period. Diluted earnings per share for the third quarter of 2014 were $0.11, a decrease from $0.56 in the prior-year period.

Nine Month 2014 Results

For the nine-month period ended September 30, 2014, Regional Management reported total revenue of $150.9 million, a 23.6% increase from $122.1 million in the prior-year period.


Interest and fee income for the nine-month period ended September 30, 2014 was $135.8 million, a 25.0% increase from $108.7 million in the prior-year period, primarily due to a shift in product mix toward higher-yielding small installment loans and an increase in finance receivables. Insurance income for the nine-month period ended September 30, 2014 was $8.4 million, a 1.9% decrease from the prior-year period.

Provision for loan losses in the nine-month period ended September 30, 2014 was $53.1 million versus $27.6 million in the prior-year period, primarily due to increased net charge-offs combined with elevated delinquency levels for the Company’s direct mail loans. GAAP annualized net charge-offs as a percentage of average finance receivables for the nine-month period ended September 30, 2014 was 10.1%, an increase from 6.5% in the prior-year period. Excluding $2.1 million of one-time charge-offs in the nine months ended September 30, 2014 caused by the Company’s charge-off policy change, non-GAAP annualized net charge-offs as a percentage of finance receivables for the nine-month period ended September 30, 2014 was 9.6%.

General and administrative expenses for the nine-month period ended September 30, 2014 were $68.4 million, an increase of 32.6% from $51.6 million in the prior-year period, primarily due to increased personnel costs from opening an additional 32 branches since September 30, 2013. Regional Management’s efficiency ratio in the nine-month period ended September 30, 2014 was 45.3%, an increase of 310 basis points from 42.2% in the prior-year period. Excluding a $1.4 million pre-tax benefit related to a one-time reversal of vacation pay liability and one-time GOLDPoint system costs of $1.4 million, Regional Management’s efficiency ratio for the nine-month period ended September 30, 2014 would have remained 45.3%.

GAAP net income for the nine-month period ended September 30, 2014 was $11.4 million, a 44.0% decrease compared to GAAP net income of $20.4 million in the prior-year period, and diluted earnings per share for the nine-month period ended September 30, 2014 were $0.88 compared to $1.59 in the prior-year period. Excluding $1.4 million of pre-tax benefit related to a one-time reversal of vacation pay liability and one-time GOLDPoint system costs of $1.4 million, non-GAAP net income for the nine-month period ended September 30, 2014 remained $11.4 million and non-GAAP diluted earnings per share remained $0.88.

Liquidity and Capital Resources

As of September 30, 2014, Regional Management had finance receivables of $543.4 million and outstanding debt of $339.3 million on its $500.0 million senior revolving credit facility and on its $1.5 million cash management line of credit.

Conference Call Information

Regional Management Corp. will host a conference call and webcast today at 5:00 PM Eastern. Both the call and webcast are open to the general public.

The dial-in number for the conference call is (866) 270-6057, passcode 99196971 – please dial the number 10 minutes prior to the scheduled start time. A live webcast of the conference call will also be available on Regional Management’s website at www.RegionalManagement.com.


A replay of the call will be available two hours following the end of the call through midnight Eastern on Thursday, November 6 at www.RegionalManagement.com and by telephone at (888) 286-8010, passcode 34890276.

Forward-Looking Statements

This press release may contain various “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, which represent Regional Management Corp.’s expectations or beliefs concerning future events. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “outlook” and similar expressions may be used to identify these forward-looking statements. Such forward-looking statements are about matters that are inherently subject to risks and uncertainties, many of which are outside of the control of Regional Management. Factors that could cause actual results or performance to differ from the expectations expressed or implied in such forward-looking statements include, but are not limited to, the following: the continuation or worsening of adverse conditions in the global and domestic credit markets and uncertainties regarding, or the impact of, governmental responses to those conditions; changes in interest rates; risks related to acquisitions and new branches; risks inherent in making loans, including repayment risks and value of collateral, which risks may increase in light of adverse or recessionary economic conditions; recently-enacted or proposed legislation; the timing and amount of revenues that may be recognized by Regional Management; changes in current revenue and expense trends (including trends affecting delinquencies and charge-offs); changes in Regional Management’s markets and general changes in the economy (particularly in the markets served by Regional Management); and the departure, transition or replacement of key personnel. Such factors and others are discussed in greater detail in Regional Management’s filings with the Securities and Exchange Commission. Regional Management will not and is not responsible for updating the information contained in this press release beyond the publication date, or for changes made to this document by wire services or Internet services.


About Regional Management Corp.

Regional Management Corp. (NYSE: RM) is a diversified specialty consumer finance company providing a broad array of loan products primarily to customers with limited access to consumer credit from banks, thrifts, credit card companies and other traditional lenders. Regional Management began operations in 1987 with four branches in South Carolina and has since expanded its branch network across South Carolina, Texas, North Carolina, Tennessee, Alabama, Oklahoma, New Mexico and Georgia. Each of its loan products is structured on a fixed rate, fixed term basis with fully amortizing equal monthly installment payments and is repayable at any time without penalty. Regional Management’s loans are sourced through its multiple channel platform, including in its branches, through direct mail campaigns, independent and franchise automobile dealerships, online credit application networks, retailers and its consumer website. For more information, please visit http://www.RegionalManagement.com.

Contacts:

Investor Relations

Garrett Edson, (203) 682-8331


Regional Management Corp. and Subsidiaries

Consolidated Statements of Income

(in thousands, except per share amounts)

(Unaudited)

 

     Three Months Ended
September 30,
     Nine Months Ended
September 30,
 
     2014      2013      2014      2013  

Revenue

           

Interest and fee income

   $ 48,789       $ 39,708       $ 135,826       $ 108,674   

Insurance income, net

     2,636         2,839         8,412         8,575   

Other income

     2,484         1,758         6,689         4,838   
  

 

 

    

 

 

    

 

 

    

 

 

 

Total revenue

     53,909         44,305         150,927         122,087   
  

 

 

    

 

 

    

 

 

    

 

 

 

Expenses

           

Provision for credit losses

     22,542         11,078         53,106         27,554   

General and administrative expenses

           

Personnel

     14,042         9,681         38,284         29,786   

Occupancy

     4,179         3,167         11,312         8,380   

Marketing

     1,756         983         4,488         2,836   

Other

     5,307         3,703         14,297         10,556   

Interest expense

     3,848         3,913         11,167         10,236   
  

 

 

    

 

 

    

 

 

    

 

 

 

Total expenses

     51,674         32,525         132,654         89,348   
  

 

 

    

 

 

    

 

 

    

 

 

 

Income before income taxes

     2,235         11,780         18,273         32,739   

Income taxes

     838         4,539         6,852         12,330   
  

 

 

    

 

 

    

 

 

    

 

 

 

Net income

   $ 1,397       $ 7,241       $ 11,421       $ 20,409   
  

 

 

    

 

 

    

 

 

    

 

 

 

Net income per common share:

           

Basic

   $ 0.11       $ 0.58       $ 0.90       $ 1.63   
  

 

 

    

 

 

    

 

 

    

 

 

 

Diluted

   $ 0.11       $ 0.56       $ 0.88       $ 1.59   
  

 

 

    

 

 

    

 

 

    

 

 

 

Weighted average common shares outstanding:

           

Basic

     12,713,532         12,585,985         12,686,777         12,558,075   
  

 

 

    

 

 

    

 

 

    

 

 

 

Diluted

     12,934,015         12,927,493         12,950,137         12,863,346   
  

 

 

    

 

 

    

 

 

    

 

 

 


Regional Management Corp. and Subsidiaries

Consolidated Balance Sheets

(in thousands, except per share amounts)

(Unaudited)

 

     September 30, 2014     December 31, 2013  

Assets

    

Cash

   $ 3,831      $ 4,121   

Gross finance receivables

     656,079        658,176   

Less unearned finance charges, insurance premiums, and commissions

     (112,726     (113,492
  

 

 

   

 

 

 

Finance receivables

     543,353        544,684   

Allowance for credit losses

     (43,301     (30,089
  

 

 

   

 

 

 

Net finance receivables

     500,052        514,595   

Property and equipment, net of accumulated depreciation

     8,553        7,100   

Deferred tax asset, net

     2,915        —    

Repossessed assets at net realizable value

     733        548   

Goodwill

     716        716   

Intangible assets, net

     978        1,386   

Other assets

     5,042        5,422   
  

 

 

   

 

 

 

Total assets

   $ 522,820      $ 533,888   
  

 

 

   

 

 

 

Liabilities and Stockholders’ Equity

    

Liabilities:

    

Deferred tax liability, net

   $ —        $ 2,653   

Accounts payable and accrued expenses

     9,864        7,312   

Senior revolving credit facility

     339,323        362,750   
  

 

 

   

 

 

 

Total liabilities

     349,187        372,715   

Commitments and Contingencies

    

Stockholders’ equity:

    

Preferred stock, $0.10 par value, 100,000,000 shares authorized, no shares issued and outstanding at September 30, 2014 and December 31, 2013

     —         —    

Common stock, $0.10 par value, 1,000,000,000 shares authorized, 12,715,573 and 12,652,197 shares issued and outstanding at September 30, 2014 and December 31, 2013, respectively

     1,272        1,265   

Additional paid-in-capital

     84,349        83,317   

Retained earnings

     88,012        76,591   
  

 

 

   

 

 

 

Total stockholders’ equity

     173,633        161,173   
  

 

 

   

 

 

 

Total liabilities and stockholders’ equity

   $ 522,820      $ 533,888   
  

 

 

   

 

 

 


Regional Management Corp. and Subsidiaries

Selected Financial Data

(Unaudited)

(in thousands)

 

     Three Months Ended September 30,  
     2014     2013  
     Average Finance
Receivables
     Average Yield
(Annualized)
    Average Finance
Receivables
     Average Yield
(Annualized)
 

Small installment loans

   $ 299,558         48.6   $ 235,533         44.4

Large installment loans

     42,691         26.6     43,867         26.8

Automobile purchase loans

     168,226         19.6     181,761         20.3

Retail purchase loans

     27,271         18.6     31,197         18.1
  

 

 

    

 

 

   

 

 

    

 

 

 

Total interest and fee yield

   $ 537,746         36.3   $ 492,358         32.3
  

 

 

    

 

 

   

 

 

    

 

 

 

Total revenue yield

   $ 537,746         40.1   $ 492,358         36.0
  

 

 

    

 

 

   

 

 

    

 

 

 

 

     Components of Increase in Interest and Fee Income
Three Months Ended September 30, 2014
Compared to Three Months Ended September 30, 2013
Increase (Decrease)
 
     Volume     Rate     Net  

Small installment loans

   $ 7,608      $ 2,690      $ 10,298   

Large installment loans

     (80     (13     (93

Automobile purchase loans

     (703     (280     (983

Retail purchase loans

     (174     33        (141
  

 

 

   

 

 

   

 

 

 

Total increase in interest and fee income

   $ 6,651      $ 2,430      $ 9,081   
  

 

 

   

 

 

   

 

 

 

 

    

Net Loans Originated (1)

Three Months Ended September 30,

 
     2014      2013  

Small installment loans

   $ 174,325       $ 155,294   

Large installment loans

     11,301         12,266   

Automobile purchase loans

     16,222         25,474   

Retail purchase loans

     7,725         8,436   
  

 

 

    

 

 

 

Total finance receivables

   $ 209,573       $ 201,470   
  

 

 

    

 

 

 

 

(1) Represents balance of loan originations net of unearned finance charges


     Three Months Ended September 30,  
     2014     2013  
     Amount      Percentage of
Average Finance
Receivables

(Annualized)
    Amount      Percentage of
Average Finance
Receivables

(Annualized)
 

Net charge-offs as a percentage of average finance receivables

   $ 13,825         10.3   $ 8,015         6.5
     Amount      Percentage of
Total Revenue
    Amount      Percentage of
Total Revenue
 

Provision for credit losses

   $ 22,542         41.8   $ 11,078         25.0

General and administrative expenses

   $ 25,284         46.9   $ 17,534         39.6
     Amount      Growth Rate     Amount      Growth Rate  

Same store finance receivables at period-end/growth rate

   $ 505,660         0.2   $ 450,437         16.5

Same store revenue during period/growth rate

   $ 50,497         14.7   $ 39,748         16.1

Number of branches in calculation

     263           206      

 

     Nine Months Ended September 30,  
     2014     2013  
     Average Finance
Receivables
     Average Yield
(Annualized)
    Average Finance
Receivables
     Average Yield
(Annualized)
 

Small installment loans

   $ 281,550         46.3   $ 207,408         43.6

Large installment loans

     42,585         26.8     46,069         27.9

Automobile purchase loans

     173,252         19.7     177,071         20.4

Retail purchase loans

     28,879         18.3     30,914         18.0
  

 

 

    

 

 

   

 

 

    

 

 

 

Total interest and fee yield

   $ 526,266         34.4   $ 461,462         31.4
  

 

 

    

 

 

   

 

 

    

 

 

 

Total revenue yield

   $ 526,266         38.2   $ 461,462         35.3
  

 

 

    

 

 

   

 

 

    

 

 

 

 

     Components of Increase in Interest and Fee Income
Nine Months Ended September 30, 2014
Compared to Nine Months Ended September 30, 2013
Increase (Decrease)
 
     Volume     Rate     Net  

Small installment loans

   $ 25,505      $ 4,450      $ 29,955   

Large installment loans

     (746     (304     (1,050

Automobile purchase loans

     (593     (942     (1,535

Retail purchase loans

     (272     54        (218
  

 

 

   

 

 

   

 

 

 

Total increase in interest and fee income

   $ 23,894      $ 3,258      $ 27,152   
  

 

 

   

 

 

   

 

 

 

 

    

Net Loans Originated (1)

Nine Months Ended September 30,

 
     2014      2013  

Small installment loans

   $ 399,078       $ 353,364   

Large installment loans

     32,995         35,036   

Automobile purchase loans

     51,326         80,292   

Retail purchase loans

     22,350         25,534   
  

 

 

    

 

 

 

Total finance receivables

   $ 505,749       $ 494,226   
  

 

 

    

 

 

 

 

(1) Represents balance of loan originations net of unearned finance charges


     Nine Months Ended September 30,  
     2014     2013  
     Amount      Percentage of
Average Finance
Receivables

(Annualized)
    Amount      Percentage of
Average Finance
Receivables

(Annualized)
 

Net charge-offs as a percentage of average finance receivables

   $ 39,894         10.1   $ 22,488         6.5
     Amount      Percentage of
Total Revenue
    Amount      Percentage of
Total Revenue
 

Provision for credit losses

   $ 53,106         35.2   $ 27,554         22.6

General and administrative expenses

   $ 68,381         45.3   $ 51,558         42.2

 

     As of September 30,  
     2014     2013     2012  
     Finance
Receivables
     Percentage of
Total
    Finance
Receivables
     Percentage of
Total
    Finance
Receivables
     Percentage of
Total
 

Small installment loans

   $ 310,424         57.1   $ 256,698         49.9   $ 158,530         39.8

Large installment loans

     42,177         7.8     43,200         8.4     52,565         13.2

Automobile purchase loans

     163,825         30.1     182,763         35.6     160,979         40.4

Retail purchase loans

     26,927         5.0     31,364         6.1     26,505         6.6
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

 

 

 

Total finance receivables

   $ 543,353         100.0   $ 514,025         100.0   $ 398,579         100.0
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

 

 

 

Number of branches at period end

     296           264           213      

Average finance receivables per branch

   $ 1,836         $ 1,947         $ 1,871      
  

 

 

      

 

 

      

 

 

    

 

     September 30, 2014     December 31, 2013     September 30, 2013  
     Amount      Percentage of
Total Finance
Receivables
    Amount      Percentage of
Total Finance
Receivables
    Amount      Percentage of
Total Finance
Receivables
 

Allowance for credit losses

   $ 43,301         8.0   $ 30,089         5.5   $ 28,682         5.6

Current

     404,756         74.5     407,571         74.9     386,770         75.2

1 to 29 days delinquent

     98,304         18.1     93,303         17.1     89,964         17.5
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

 

 

 

Delinquent accounts:

               

30 to 59 days

     19,274         3.6     17,088         3.1     16,423         3.2

60 to 89 days

     9,406         1.7     9,267         1.7     7,569         1.5

90 to 119 days

     5,508         1.0     6,842         1.3     5,315         1.0

120 to 149 days

     4,284         0.8     5,108         0.9     3,149         0.6

150 to 179 days

     1,821         0.3     3,409         0.6     1,896         0.4

180 days and over (1)

     —           0.0     2,096         0.4     2,939         0.6
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

 

 

 

Total contractual delinquency (1)

   $ 40,293         7.4   $ 43,810         8.0   $ 37,291         7.3
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

 

 

 

Total finance receivables

   $ 543,353         100.0   $ 544,684         100.0   $ 514,025         100.0
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

 

 

 

 

(1) The charge-off of 180 days and over delinquent accounts in September 2014 due to a change in the Company’s charge-off policy reduced total contractual delinquency at September 30, 2014 by 0.5%. Contractual delinquency at September 30, 2014 would have been 7.9% had this change in policy not occurred.


Regional Management Corp. and Subsidiaries

Unaudited Non-GAAP Reconciliation of Selected Financial Data

(in thousands, except per share amounts)

Because it adjusts for certain non-recurring and non-cash items, the Company believes that these non-GAAP measures are useful to investors as supplemental financial measures that, when viewed with its GAAP financial information, provide information regarding trends in the Company’s results of operations and credit metrics, which is intended to help investors meaningfully evaluate and compare the Company’s results of operations and credit metrics between periods.

 

     Three Months Ended September 30, 2014  
     Actual     Adjustments     Non-GAAP  

General and administrative expenses

   $ 25,284      $ (615 )(1)    $ 24,669   

Efficiency ratio

     46.9       45.8

 

     Nine Months Ended September 30, 2014  
     Actual     Adjustments     Non-GAAP  

General and administrative expenses

   $ 68,381      $ (20 )(2)(3)    $ 68,361   

Income taxes

   $ 6,852      $ 8 (4)    $ 6,860   

Net income

   $ 11,421      $ 12      $ 11,433   

Diluted net income per common share

   $ 0.88        $ 0.88   

Diluted weighted average common shares outstanding

     12,950,137          12,950,137   

Efficiency ratio

     45.3       45.3

 

     Three Months Ended September 30, 2014  
     Actual     Adjustments     Non-GAAP  

Net charge-offs

   $ 13,825      $ (2,106 )(5)    $ 11,719   

Net charge-offs as a percentage of average receivables

     10.3       8.7

 

     Nine Months Ended September 30, 2014  
     Actual     Adjustments     Non-GAAP  

Net charge-offs

   $ 39,894      $ (2,106 )(5)    $ 37,788   

Net charge-offs as a percentage of average receivables

     10.1       9.6

 

(1) Exclude one-time loan system conversion costs of $615
(2) Benefit related to the reversal of vacation pay liability of $1,388
(3) Exclude one-time loan system conversion costs of $1,408
(4) Tax effect of (2) and (3)
(5) One-time charge-off of 180+ delinquent accounts due to policy change