10-K 1 epicor201410-k.htm 10-K Epicor 2014 10-K
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549 
FORM 10-K
[x]
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 
 
For the fiscal year ended September 30, 2014
[  ]
TRANSITION REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 
 

For the Transition period from              to             
Commission File Number  333-178959           
Epicor Software Corporation
(Exact name of registrant as specified in its charter)
 
Delaware
 
45-1478440
(State or other jurisdiction of
incorporation or organization)
 
(I.R.S. Employer
Identification No.)
 
 
 
804 Las Cimas Parkway Austin, TX


 
78746
(Address of principal executive offices)
 
(Zip Code)
(512) 328-2300
(Registrant’s telephone number, including area code)
 
Securities registered pursuant to Section 12(b) of the Act: None

Securities registered pursuant to Section 12(g) of the Act: None

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act: Yes [ ] No [x]

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act: Yes [x] No [ ]

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes [] No [x] As a voluntary filer, not subject to the filing requirements, the registrant filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months.

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes [] No [x] As a voluntary filer, the registrant is not required to submit Interactive Data Files pursuant to Rule 405 of Regulation S-T. The registrant has submitted all Interactive Data Files for the preceding 12 months.
 

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. [x]

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.


Large accelerated filer [ ]
Accelerated filer [ ]
Non-accelerated filer [x]
(Do not check if a smaller reporting company)
Smaller reporting company [ ]

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes [ ] No [x]

No public trading market exists for the common stock, no par value, of Epicor Software Corporation. The aggregate market value of the common stock held by non-affiliates of the registrant was zero as of March 31, 2014, the last business day of the registrant's most recently completed second fiscal quarter. All of the outstanding shares of common stock, no par value, of Epicor Software Corporation, are held by Eagle Holdco, Inc., the registrant's parent company.

Indicate the number of shares outstanding of each of the registrant's classes of common stock, as of the latest practicable date.
Class
 
         Outstanding at December 17, 2014        
Common Stock, no par value
 
100 shares

List hereunder the following documents if incorporated by reference and the Part of the Form 10-K into which the document is incorporated: (1) any annual report to security holders; (2) any proxy or information statement; and (3) any prospectus filed pursuant to Rule 424(b) or (c) under the Securities Act of 1933. None



Explanatory Note
    
As used in this Annual Report on Form 10-K for the year ended September 30, 2014 (the “Form 10-K”), the terms “Company,” “our,” “us” or “we” refer to Epicor Software Corporation.
    
This Form 10-K includes the restatement of certain of the Company’s previously issued consolidated financial statements and information.
    
On December 16, 2014, we filed a Form 8-K under Item 402 with the Securities and Exchange Commission relating to previously issued financial statements as described below. As indicated in the Form 8-K under Item 4.02 and in Note 2 of the “Notes to Consolidated Financial Statements” contained in Item 8 of this Form 10-K, the Company decided that it needed to correct an error related to its accounting for income taxes.
    
We have completed our assessment of the impact of the aforementioned correction in our accounting for income taxes. Based on that assessment, we have determined that we need to restate our annual and quarterly results for certain prior fiscal periods. In this Form 10-K, we therefore amend or restate the following types of financial information as of and for the periods (collectively, the "Restated Periods") noted in the table below.

Type of Financial Information
Date or Period
Consolidated Balance Sheets
September 30, 2013
Consolidated Statements of Comprehensive Loss, Stockholders’ Equity and Cash Flows
Fiscal Years Ended September 30, 2013 and 2012
Selected Financial Data
Fiscal Years Ended September 30, 2013 and 2012; Period from Inception to September 30, 2011
Unaudited quarterly financial information
Each quarter in the fiscal years ended September 30, 2013 and first, second and third quarters of 2014
Management’s discussion and analysis of financial condition and results of operations
Fiscal years ended September 30, 2013 and 2012
In addition, we have identified a material weakness with respect to our internal control over financial reporting for income taxes for the year ended September 30, 2014. Disclosures related to these matters are included in Part II, Item 9A, under "Controls and Procedures," which describes the material weakness and management's conclusion that the Company's internal control over financial reporting for income taxes was not effective as of September 30, 2014. Additionally, as the material weakness led to a restatement of financial information for the years ended September 30, 2013 and 2012, Part II, Item 9A includes management’s amended conclusion that our internal control over financial reporting for income taxes was not effective as of September 30, 2013 or September 30, 2012.
We believe that presenting all of the amended and restated information regarding the Restated Periods in this Form 10-K allows investors to review all pertinent data in a single presentation. In addition, the Company’s Quarterly Reports on Form 10-Q to be filed during fiscal 2015 will include the restated fiscal 2014 comparable prior quarter and year to date periods. We have not filed and do not intend to file amendments to (i) our Quarterly Reports on Form 10-Q for the first three quarterly periods in the year ended September 30, 2014 or (ii) our Annual Report on Form 10-K for the years ended September 30, 2013 and 2012 (collectively, the “Affected Periods”). Accordingly, investors should rely only on the financial information and other disclosures regarding the Restated Periods in this Form 10-K or in future filings with the SEC (as applicable), and not on any previously issued or filed reports, earnings releases or similar communications relating to these periods.
We have not modified or updated previously disclosed financial information for the years ended September 30, 2013 and 2012, except as required to reflect the effects of the restatement, in this Form 10-K.
The combined impact of the adjustments and specified line items in the Affected Periods resulting from the restatement is set forth in Notes 2 and 18 of Notes to the Consolidated Financial Statements. The following items of this Form 10-K are impacted as a result of the restatement.
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Part I, Item IA, Risk Factors
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Part II, Item 6, Selected Financial Data
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Part II, Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations
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Part II, Item 8, Financial Statements and Supplementary Data
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Part II, Item 9A, Controls and Procedures



EPICOR SOFTWARE CORPORATION
REPORT ON FORM 10-K
FOR THE FISCAL YEAR ENDED SEPTEMBER 30, 2014
INDEX
 
Page
 
 

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NOTE REGARDING FORWARD-LOOKING STATEMENTS
For purposes of this Annual Report on Form 10-K ("Report"), the terms "we", "our", "us", "Epicor" and the "Company" refer to Epicor Software Corporation and its consolidated subsidiaries. This Report contains forward-looking statements that set forth anticipated results based on management’s plans and assumptions. Such forward-looking statements involve substantial risks and uncertainties. These statements often include words such as “believe”, “expect”, “anticipate”, “intend”, “plan”, “estimate”, “seek”, “will”, “may”, or similar expressions. These statements include, among other things, statements regarding:

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the economy, IT and software spending and our markets and technology, including Software as a Service and cloud offerings;
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our strategy and ability to compete in our markets;
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our results of operations, including the financial performance of acquired companies, products, services and technologies on a combined and stand-alone basis;
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our ability to generate additional revenues from our current customer base;
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the impact of new accounting pronouncements, legal or regulatory requirements;
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our acquisitions, including statements regarding financial performance, products, and strategies;
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our credit agreement and senior note indenture, our ability to comply with the covenants therein, and the terms of any future credit or debt agreements;
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the impact of our parent company's PIK Toggle Notes, and our related dividend payments to our parent company, on our liquidity;
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the life of our assets, including amortization schedules;
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our sources of liquidity, cash flow from operations and borrowings;
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our financing sources and their sufficiency;
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our expected capital expenditures;
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our legal proceedings;
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our forward or other hedging contracts and practices; and
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our tax expense and tax rate.
These forward-looking statements are subject to a number of risks, uncertainties and assumptions, including those described under “Part I, Item 1A. Risk Factors”, as well as elsewhere herein and in our other filings with the Securities and Exchange Commission. Moreover, we operate in a very competitive and rapidly changing environment. New risks emerge from time to time. It is not possible for our management to predict all risks, nor can we assess the impact of all factors on our business or the extent to which any factor, or combination of factors, may cause actual results to differ materially from those contained in any forward-looking statements we may make. In light of these risks, uncertainties and assumptions, the forward-looking events and circumstances discussed in this Report may not occur and actual results could differ materially and adversely from those anticipated or implied in the forward-looking statements.
You should not rely upon forward-looking statements as predictions of future events. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee that the future results, levels of activity, performance or events and circumstances reflected in the forward-looking statements will be achieved or occur. Moreover, except as required by law, neither we nor any other person assumes responsibility for the accuracy and completeness of the forward-looking statements. We undertake no obligation to update publicly any forward-looking statements for any reason after the date of this Report to conform these statements to actual results or to changes in our expectations, except as required by applicable law.

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PART I

ITEM 1 - BUSINESS
Our Business
Epicor Software Corporation ("we", "our", "us", "Epicor", and the "Company") is a leading global provider of enterprise application software and services focused on small and mid-sized companies and the divisions and subsidiaries of Global 1000 enterprises. We provide industry-specific solutions to the manufacturing, distribution, retail and services sectors. Our fully integrated solutions, which primarily include software, professional services and support services and may include hardware products, are considered “mission critical” to many of our customers, as they manage the flow of information across the core functions, operations and resources of their businesses and ultimately to their customers and suppliers. By enabling companies to automate and integrate information and critical business processes throughout their enterprise, as well as across their supply chain and distribution networks, our customers can increase their efficiency and productivity, which may result in higher revenues, increased profitability and improved customer loyalty.
Our fully integrated systems and services include one or more of the following software applications: inventory and production management, supply chain management (“SCM”), manufacturing execution systems ("MES"), order management, point-of-sale (“POS”) and retail management, accounting and financial management, customer relationship management (“CRM”), human capital management (“HCM”) and service management, among others. Our solutions also respond to our customers’ needs for increased supply chain visibility and transparency by offering omni-channel commerce and collaborative capabilities that allow enterprises to extend their business and more fully integrate their operations with those of their customers, suppliers and partners. We believe this collaborative approach distinguishes us from most of the conventional enterprise resource planning (“ERP”) vendors, whose primary focus is predominately on internal processes and efficiencies within a single plant, facility or business. For this reason, we believe our products and services are deeply embedded in our customers’ businesses and are a critical component to their success.
In addition to processing the transactional business information for the vertical markets we serve, our data warehousing, business intelligence and industry catalog and content products aggregate industry data to provide our customers with advanced product information, multidimensional analysis, modeling and reporting.
We have developed strategic relationships with many of the well-known and influential market participants across all segments in which we operate, and have built a large and highly diversified base of more than 20,000 customers who use our systems, support and/or services offerings on a regular, ongoing basis in over 35,000 sites and locations.
We have a global customer footprint across more than 150 countries and have a strong presence in both mature and emerging markets in North America, South America, Europe, Africa, Asia and Australia/New Zealand, with approximately 4,500 employees worldwide as of September 30, 2014. Our software is available in more than 30 languages and we continue to translate and localize our systems to enter new geographical markets. In addition, we have a growing network of over 400 global partners, value-added resellers and systems integrators providing a comprehensive range of solutions and services based on our software. This worldwide coverage provides us with economies of scale, higher capital productivity through lower cost offshore operations, the ability to support increasingly global businesses and to more effectively deliver our systems and services to high-growth emerging markets.
Corporate Background
As a result of a series of mergers completed in May 2011, we became the parent company of Activant Group Inc. (“AGI”), the parent company of Activant Solutions Inc., our Predecessor for reporting purposes, (the “Predecessor” or “Activant”), and the former Epicor Software Corporation (“Legacy Epicor”). In December 2011, we changed our name to Epicor Software Corporation in connection with the merger of Legacy Epicor, AGI and Activant with and into us under Delaware law. Funds advised by Apax Partners L.P. and Apax Partners, LLP (together referred to as “Apax”) and certain of our employees indirectly own all of the outstanding shares of the Company.

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Segments
We specialize in and target three application software segments: ERP, Retail Solutions and Retail Distribution, which we consider our segments for reporting purposes. These segments are determined in accordance with how our management views and evaluates our business and based on the criteria as outlined in authoritative accounting guidance regarding segments. We believe these segments accurately reflect the manner in which our management views and evaluates the business.
Because these segments reflect the manner in which our management views our business, they necessarily involve judgments that our management believes are reasonable in light of the circumstances under which they are made. These judgments may change over time or may be modified to reflect new facts or circumstances. Segments may also be changed or modified to reflect technologies and applications that are newly created, change over time, or evolve based on business conditions, each of which may result in reassessing specific segments and the elements included within each of those segments. Future events, including changes in our senior management, may affect the manner in which we present segments in the future.
A description of the businesses served by each of our reportable segments follows:

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ERP segment - Our ERP segment provides (1) distribution solutions designed to meet the expanding requirement to support a demand driven supply network by increasing focus on the customer and providing a more seamless order-to-shipment cycle for a wide range of vertical markets including electrical supply, plumbing, medical supply, heating and air conditioning, tile, industrial machinery and equipment, industrial supplies, building supplies, fluid power, janitorial and sanitation, medical, value-added fulfillment, redistribution and general distribution; (2) manufacturing solutions designed for discrete, process and mixed-mode manufacturers with batch, lean and “to-order” manufacturing in a range of verticals including industrial machinery, instrumentation and controls, medical devices, rubber and plastics, food and beverage, aerospace and defense, electronics and high tech, and automotive; and (3) financial management and professional services solutions designed to provide the project accounting, time and expense management, and financial analytics and reporting necessary to support the complex requirements of serviced-based companies in the business services, consulting, financial services, not-for-profit and technology services sectors.

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Retail Solutions segment - Our Retail Solutions segment supports both (1) distributed retail environments that require comprehensive omni-channel retail solutions including POS store operations, mobility, cross-channel order management, customer relationship management ("CRM"), loyalty management, merchandising, planning and assortment planning, business intelligence and audit and operations management capabilities and (2) retailers seeking to leverage the cloud and on-demand computing with our subscription based Epicor Retail SaaS offering that includes a preconfigured, full suite retail solution, the infrastructure for the host and store hardware, ongoing solution updates, monitoring, maintenance and support. Retailers can also choose a hosted option that provides a licensed, customizable solution with complete delivery, management, and support of the infrastructure and applications in the cloud. Our Retail Solutions segment caters to the general merchandise, specialty retail, apparel and footwear, sporting goods and department store verticals.

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Retail Distribution segment - Our Retail Distribution segment supports small to mid-sized, independent or affiliated retailers that require integrated POS and ERP offerings. Customers in this segment are primarily independent hardware retailers, lumber and home centers, lawn and garden centers, farm and agriculture retailers, retail pharmacies, sporting goods, and other specialty retailers. Our Retail Distribution segment also supports customers involved in the manufacture, distribution, sale and installation of new and remanufactured parts used in the maintenance and repair of automobiles and light trucks primarily in North America.

See Note 13 - Segment Reporting in our audited consolidated financial statements for further information about our segments.
Our Products and Services
We design, develop, market, sell, implement and support enterprise software applications that provide small and mid-sized companies and the divisions and subsidiaries of Global 1000 enterprises with highly functional technically advanced business solutions that are aligned according to the markets and industries that they serve.
Most of our product offerings provide customers a range of deployment choices, from on-premise to on-demand or a combination thereof, providing a freedom of choice not generally available from most vendors who typically focus on a single deployment model by product. The ability to provide the same software solution on-premise, securely in the cloud, in a virtualized environment, or via a preconfigured appliance allows organizations increased flexibility and scalability. Customers

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can evolve and change their deployment model as their business needs evolve. Our customers may move between “on-demand” multi-tenant Software as a Service ("SaaS"), single-tenant (hosted), or traditional on-premise licensed software users.
Our software and cloud subscriptions services are comprised of proprietary catalogs, data warehouses, electronic data interchange, data management, connectivity and payment processing products. We provide comprehensive automotive parts catalogs, industry-specific analytics and database services related to point-of-sale transaction activity or parts information in other core verticals, as well as eCommerce connectivity offerings, and networking and security monitoring management solutions. These proprietary products and services generate recurring revenues through periodic (generally monthly) subscription fees and differentiate our products from those of our competitors.

Our innovative software solutions include:

Epicor ERP. A highly configurable, global ERP solution, Epicor ERP was first introduced in 2008. The most recent release, Epicor E10, which became generally available in April 2014, is designed to provide increased performance, scalability, interoperability and ease of use, while reducing the cost and complexity of deployment and upgrades by leveraging a 100% Microsoft technology stack. The Epicor ERP product line combines functionality, business and process capabilities from several of our heritage product lines with an innovative, next generation service oriented architecture (SOA). A key benefit of Epicor ERP beyond its industry and global capabilities is its high degree of user flexibility, scalability and ease of implementation. Epicor E10 is designed to help organizations work more effectively, both internally and externally by focusing on collaboration, responsiveness, simplicity and accessibility. The architecture and performance characteristics of Epicor E10 are specifically designed for infrastructure typically found in cloud-based computing platforms. Epicor ERP is available as a multi-tenant SaaS solution or a perpetual license, which uniquely positions Epicor as one of the only ERP providers that can deliver the same highly functional, end-to-end software solution on-premise, hosted, or on-demand in the cloud. Epicor ERP is focused on the manufacturing, distribution and business services industry sectors and includes applications for CRM, sales, service, financials, human resources and payroll, supply chain, production, planning and scheduling, project management, enterprise performance management, ecommerce, governance, risk and compliance (GRC), and global business management.

Epicor Prophet 21 (Prophet 21). Designed for small and midsize wholesale distributors across a variety of vertical markets, Prophet 21 leverages our deep experience serving distribution businesses. A comprehensive end-to-end business management solution, Prophet 21 is designed for ease of use and scalability and can support a wide range of distribution environments from small single site distributors to complex, global distributors with hundreds of warehouse locations. Prophet 21 offers multiple and dynamic forecasting and inventory replenishment methods to help lower carrying costs, minimize excess or obsolete inventory, improve cash flow, and increase customer service levels by enabling customers to get the right products out on time. Prophet 21 covers the full spectrum of requirements for wholesale distribution businesses including order management, inventory management, CRM, materials management, financial management, eCommerce, services, manufacturing and business analytics.

Epicor Eclipse (Eclipse). Designed for the electrical, HVAC (heating/ventilation and air conditioning), PVF (pipe, valve and fittings) and plumbing industries, Eclipse is a highly scalable business management solution for distributors ranging from 10 to more than 5,000 users. Leveraging our deep domain expertise and experience, Eclipse is specifically designed to work the way industrial and wholesale distributors work. Eclipse combines vertical functionality, an intuitive user interface, embedded search and task automation with best practices for distribution operations to help companies drive costs out of their supply chain, increase sales and margins, and improve customer service. Eclipse operates under Microsoft Windows, UNIX and LINUX operating environments and includes applications for sales, pricing, CRM, purchasing, inventory, warehouse logistics, accounting and financial management, business intelligence and analytics.

Epicor Eagle (Eagle). A comprehensive retail business management software solution, Eagle is designed for small to mid-market retailers across a spectrum of verticals including specialty hard goods, lumber and building materials, lawn and garden, pharmacy, drugstores, sporting goods, and the automotive aftermarket. The most recent release, Epicor Eagle N Series which became generally available in August 2014, is designed to provide increased interoperability, an enhanced user experience and embedded analytics by leveraging Microsoft .NET technology. Eagle N Series provides a real time, customer centric, multi-location, omni-channel approach to retail automation. Eagle provides independent, cooperative and regional retailers an effective, affordable solution that allows them to provide the same store and customer experience as large national chains. Designed to scale from single location businesses to regional or national chains, Eagle N Series delivers deep retail functionality including applications and modules for POS, store operations, mobility, customer and marketing management, merchandising, supply chain integration, order and operations management, payment processing and accounting and financial management.


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Epicor Retail. Epicor Retail delivers advanced, end-to-end retail management solutions designed for fashion, apparel, and specialty retailers, as well as general merchandise retailers and department stores. Highly functional and designed for integration and scalability, the Epicor Retail solution supports multi-store, multi-channel and multi-national retailers allowing them to provide a consistent customer experience, precisely match supply with demand, and leverage actionable intelligence in all channels across the enterprise. Integrating software, hardware and support services, Epicor Retail solutions are delivered best-of-breed, packaged and via the cloud, enabling retailers to drive business transformation on their terms, improve profitability and accelerate growth. Epicor Retail applications and modules include store POS, mobility and operations, cross-channel order management, merchandising, planning and assortment planning, sourcing and product lifecycle management, CRM, eCommerce, audit and operations management, and business intelligence.

Epicor HCM. A comprehensive, configurable HCM solution, Epicor HCM enables companies to track, manage and analyze all facets of their human resource ("HR") data throughout the entire employee lifecycle from recruitment to retirement. Applications and modules of Epicor HCM include core HR, self-service, benefits and compensation management, talent and performance management, employee training and development, timesheets, position control and budgeting. Comprehensive reporting and embedded analytical tools provide a company's management team with a complete picture of their workforce, as well as the information and documentation necessary to respond to evolving government and regulatory compliance requirements. Epicor HCM is available on-demand through a SaaS, hosted, or on-premise model.

Epicor iScala (iScala). iScala is an integrated ERP, CRM and SCM solution targeting the divisions and subsidiaries of Global 1000 corporations and large local and regional companies worldwide. iScala's collaborative functionality, country-specific localizations and multi-language capabilities are designed to support global, multi-company deployments with significant cross-border trading requirements. iScala is targeted to meet the unique needs of companies in industry segments including: pharmaceutical, chemical and allied products, industrial machinery, light engineering, consumer goods and hospitality.

Epicor BisTrack (BisTrack). BisTrack is a comprehensive business software suite for dealers and distributors of lumber, building materials (“LBM”), and construction supplies. Designed to manage LBM distribution and pro-dealer businesses of all sizes, BisTrack software provides contractor and professional builder-focused businesses the ability to meet industry-specific requirements such as: complex sales, delivery and special orders; installed sales, contract billing, and project tracking; lumber and wood products tallies; millwork and other manufacturing orders.

Epicor LumberTrack (LumberTrack). LumberTrack is a comprehensive software solution for lumber and wood products manufacturers and wholesale distributors. Designed for the forestry and wood products industry, LumberTrack can provide regional value-added manufacturers and vertically integrated forest products multinationals with the critical functionality they need to meet key industry-specific requirements including: hardwood and softwood; lumber, panel, and treated wood; value-added and by-products; import, domestic, and export sales; forest management and log yard operations.

Epicor Manufacturing Packaging Solutions (AVP and BVP). Epicor packaging manufacturing solutions are comprehensive software solutions designed specifically for needs of retail, consumer and corrugated packaging manufacturers. Epicor BVP is designed to meet the complex planning, scheduling and production requirements of multi-plant and multi-national corrugated packaging manufacturers. Epicor AVP is designed to meet the end-to-end requirements of retail and consumer packaging manufacturers.

Epicor Manufacturing Execution and Intelligence Systems (Mattec and Informance). Epicor provides extended manufacturing execution systems (MES) to measure, monitor and optimize production and manufacturing operations through real-time data collection, analysis and performance tracking. Monitoring, alerting and reporting production lines, machines and operators in real-time allows manufacturers to pinpoint critical issues, reduce waste, and improve quality, efficiency and customer service whether in a single facility or across a globally distributed enterprise.

Epicor Tropos (Tropos). Tropos is a comprehensive software solution designed to meet the complex production, materials traceability and regulatory compliance requirements of process manufacturers. Tropos provides full recipe based production and support for co-products, byproducts and waste products and is optimized for recipe and rate based manufacturing. Epicor
Tropos supports the key business operations from demand planning, order processing, customer service, production scheduling, manufacturing and inventory control, while helping to ensure companies meet the stringent standards of industry and international regulators by managing quality control records, supporting full traceability and audit support.

Epicor CMS (CMS). CMS, formerly IVP, is a comprehensive ERP software solution designed for the automotive industry. Built to support intensive supply chains, CMS assists automotive distributors and manufacturers eliminate shipping errors, tighten inventory accuracy, and strengthen enterprise-wide control and supplier management. CMS delivers numerous automotive industry features and capabilities including compliance for Honda's Star, Delta and GPCS systems in North America and

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supports AIAG-compliant labeling, MMOG/LE compliance, product lifecycle management (PLM), and advanced quality management.

Epicor Vision (Vision). Vision is an enterprise software system designed for warehouse distributors in the automotive parts aftermarket and office product market. Vision helps automotive warehouse distributors connect each part of the enterprise, linking their auto parts distribution centers, company-owned parts stores, independent jobbers, program buying groups, and service and repair shop operations.
Industry Overview
The enterprise application software industry is evolving rapidly as companies look to improve their internal systems and processes to more quickly respond to the challenges of an increasingly global economy. While traditional ERP products have focused predominately on “back-office” transactional activities, such as accounting, order management, production and inventory control, enterprise applications have now expanded to include managing interactions across a company's complete value chain − from customers and partners to suppliers and employees. Along with the increased requirement to manage global operations and data, today's systems must also automate a much broader and more complex range of administrative, regulatory, and operational business processes − often across multiple industries. The velocity and complexity of business practices, market dynamics and pace of technology innovation means companies need agile and flexible business software. The cloud, analytics, social collaboration and mobility are driving entirely new technology adoption models and enhancing access to both internal and external information. According to Gartner, “the 2014 global spending forecast for enterprise software is $321 billion in constant dollars, with growth of 6.9% over 2013. Enterprise software continues to be a beacon of growth among technology spending. Key software markets, such as CRM, supply chain management and database management systems, have been buoyed by initiatives underpinned by the Nexus of Forces and the digitalization of business, which are augmenting foundational spending on normal maintenance and replacements.”1 
With our advanced applications, geographic reach and localized products, we believe our business is well positioned to take advantage of the expected growth in both the large developed markets of North America and Western Europe, as well as emerging markets including Asia Pacific, Central and Eastern Europe, Latin America, Africa, and the Middle East.
    

1 Source: Gartner, Inc., “Forecast: Enterprise Software Markets, Worldwide, 2011-2018, 3Q14 Update,” September 10, 2014 (Analysts: Matthew Cheung; Yanna Dharmasthira; Chad Eschinger; Bianca Francesca Granetto; Joanne M. Correia; Neil McMurchy; Federico De Silva; Tom Eid; Ruggero Contu; Colleen Graham; Fabrizio Biscotti; Chris Pang; David M. Coyle; Dan Sommer; Hai Hong Swinehart; Bhavish Sood; Jie Zhang; Jin-Sik Yim; Michael Warrilow; Vassil Mladjov; Laurie F. Wurster; Terilyn Palanca)


 
The Gartner Report(s) described herein (the "Gartner Report(s)") represent(s) data, research opinion or viewpoints published, as part of a syndicated subscription service, by Gartner, Inc. ("Gartner"), and are not representations of fact. Each Gartner Report speaks as of its original publication date (and not as of the date of this Report) and the opinions expressed in the Gartner Report(s) are subject to change without notice.


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Traditionally, software spending in small and mid-sized companies and the divisions and subsidiaries of Global 1000 enterprises that make up our core market has outpaced spending in the larger ERP market segment. We believe that small and mid-sized businesses have dynamic information requirements, but limited resources. These markets are increasingly taking advantage of information technology to increase productivity and more effectively manage their operations. We have identified a number of common factors we believe drive this demand for technology solutions for our target customers:

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Integrated Solutions with Vertical-Specific Functionality. Software applications from vendors such as Microsoft Corporation, Oracle Corporation, SAP AG, and NetSuite Inc., have a broad or horizontal approach, which we believe does not adequately address the needs of businesses that have high industry-specific functionality requirements. In addition, our typical customer generally does not have a large dedicated technology team to integrate and manage information technology solutions across multiple vendors and partners. As a result, our customers generally prefer a “single point of accountability” with one vendor providing and supporting a large portion of their information technology infrastructure, often on a turnkey basis.

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The Internet of Things. The world is becoming an information system itself as uniquely identifiable sensors and transponders are embedded in an ever wider range of devices and objects that can then be linked, accessed and interconnected through the Internet. With the increased use of “smart devices” and increasingly ever-present access through low-cost wireless communications, the Internet of Things is expected to transform automation in nearly all fields and industries and enhance utilization and productivity by optimizing usage, providing real-time tracking and more accurate decision support.

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Complex Supply Chains. Many of our customers operate in markets that may have multi-level supply chains consisting of manufacturers, distributors and buying groups on the supply side and service providers, commercial customers and consumers on the demand side. Businesses with complex supply chains require more sophisticated, tailored systems and services to operate effectively.

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Inventory Management. Many of our customers operate in complex supply chain environments where they must manage, market and sell large quantities of diverse products. They can have complex, high cost, configured products, as well as low value, high velocity inventory. The ability to track and manage inventory more efficiently is critical to improving the operational and financial performance of these organizations.

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Modern Technology. Many of the systems currently in use in the vertical markets that we serve are older, character-based or in house systems, with spreadsheets and custom built databases that provide limited extensibility, scalability or flexibility. Such legacy solutions can also be responsible for restricting the agility of an organization from rapidly adapting to new opportunities. As global competition increases, businesses will need to replace their older systems with more modern, comprehensive business management solutions in order to increase efficiencies and optimize their business performance. Modern enterprise applications generally can provide much broader and deeper integration capabilities, better usability, responsive design to support device-independent access, cloud and on-demand deployment, social and collaborative tools and embedded analytics.

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Customer Experience. Many of our customers seek to differentiate themselves in their respective marketplaces by providing a high degree of customer service and value added services to improve customer loyalty. For example, in the distribution market, professional and trade customers expect on-time delivery of complex orders to their job sites, the ability to charge the orders to their account and the ability to receive a credit for any unused materials. In order to meet these high service requirements, businesses in the vertical markets we serve are increasingly adopting more advanced business management solutions. Our systems and services are specifically designed to facilitate this level of customer service.

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Embedded Social and Collaborative Tools. Companies in a wide variety of industries see social and collaboration tools as having an increasingly important role in their future business. The ability to search, filter, tag, follow and share information − both internally and externally can be beneficial in improving customer and supplier communications and service. Leveraging social technologies with ERP allows employees and teams to better share ideas, as well as track, monitor, and follow up on projects through real-time activity streams that can organize and aggregate a wide variety of information and data. Embedding social tools and concepts within ERP can provide the ability for both formal and informal teams to more easily communicate and collaborate on projects, orders, customers, suppliers or almost any other business information within the enterprise.

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Two-Tier ERP Systems. Larger, distributed enterprises are increasingly adopting what has been termed “two-tier ERP,” in which a parent entity retains their corporate system while their subsidiaries, business units and satellite

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offices standardize on a second ERP system that is typically mid-market focused, provides vertical specialization, increased flexibility and lower cost of ownership.

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Regulatory and Data Security Requirements. Organizations need to be able to effectively support their business initiatives while maintaining compliance with rapidly evolving industry and regulatory standards around information and data security including regulations developed by payment card issuers, through the Payment Card Industry Security Standards Council (PCI SSC), to ensure that organizations properly safeguard sensitive customer information.

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Software as a Service and Cloud Computing. Companies are increasingly evaluating applications delivered on a subscription basis or on-demand for their potential to lower upfront costs, reduce cost of ownership, stay current with the latest technology, and reduce overall information technology complexity. In an increasingly global marketplace, growing companies can leverage applications and solutions delivered over the web anywhere they do business without the requirement to invest in expensive infrastructure and servers. Migrating enterprise applications to the cloud can allow small and mid-sized companies to leverage their often constrained IT assets and resources more effectively including redeploying them to focus on projects of higher strategic value.

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Mobile Devices. Companies are increasingly looking to access and transact information where and when it happens through smart phones, tablet computers and other wireless devices. Mobile solutions can securely and cost-effectively distribute and automate information from enterprise business systems both inside and outside of the company network, allowing companies to speed up sales cycles and improve service delivery by streamlining customer interactions.

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Industry Specific Data and Supply Chain Connectivity. Many of our customers are increasingly reliant on industry specific data and analytics to understand and grow their businesses. They benefit from deep vertical domain expertise and industry-specific information. In addition, the small and mid-sized companies we serve need to connect and engage in commerce with an ever expanding network of customers and consumers, partners and suppliers globally.
Competition
The enterprise business applications software industry is intensely competitive, rapidly changing and significantly affected by new product offerings and other market activities. A number of companies offer enterprise application suites similar to our product offerings that are targeted at the same markets. In addition, a number of companies offer “best-of-breed,” or point solutions, similar to or competitive with a portion of our enterprise business application suite. Some of our current competitors, as well as a number of potential competitors have larger technical organizations, larger more established marketing and sales organizations and significantly greater financial resources than we do. In addition, potential customers may increasingly demand that certain of our ERP systems incorporate certain databases or operating system software offered by competing products, but not currently supported by our products.
We believe the key factors influencing customers' technology purchase decisions in the markets we serve include, among others: ability to provide a turnkey business management solution with vertical specific functionality, depth of vertical expertise, pricing, level of service offered, credibility and scale of the technology vendor, on-demand and cloud deployment options, and connectivity with chosen industry trading partners.
A number of our competitors vary in size, target markets and overall product scope. Our primary competition comes from independent software vendors in four distinct groups, including (i) large, multinational ERP vendors that increasingly target mid-sized businesses as their traditional market becomes saturated, including Oracle Corporation and SAP AG, (ii) mid-range ERP vendors, including Infor Global Solutions, IFS, and Microsoft Corporation (iii) established point solution providers that compete with only one portion of the Company's overall ERP suite, including Sage Software, Ltd. for financial accounting; Deltek, Inc. and UNIT4 Agresso N.V, for professional services automation; HighJump Software, Inc. (acquired by Accellos Software in 2014), and Manhattan Associates, Inc. for distribution and warehousing; QAD, Inc., for automotive manufacturing; JDA Software Group, Inc., SAP AG, Oracle Corporation (includes MICROS) and NCR Corporation, for specialty retail; and (iv) SaaS providers including NetSuite Inc., Plex Systems, Inc., and Workday, Inc.
In certain markets, we primarily compete against smaller software companies with solutions for a single vertical market or with proprietary systems developed by or for industry participants. In the hardlines and lumber vertical market, we compete primarily with smaller, niche-focused companies, many of which target specific geographic regions. Some of our competitors in this market include Spruce Computer Systems, Inc., e-commerce Industries, Inc., and Distribution Management Systems Inc. In the automotive parts aftermarket, we compete primarily with smaller software and content companies that operate regionally or in a specific niche of the market and with proprietary systems developed by or for industry participants.

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Some of our competitors in this vertical market include Autologue Computer Systems, Inc., and WHI Solutions, Inc. (acquired by eBay in 2012).
In addition, as we sell our products to larger companies, we face increased competition from larger and well-established competitors such as Oracle Corporation and SAP AG. While these competitors offer broad application suites, we believe that our end-to-end product offerings, vertical industry focus, advanced architecture and level of product integration provide a significant competitive advantage.
Our Competitive Strengths

We believe that we are well-positioned to capitalize on the following competitive strengths to achieve future growth:

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Deep Vertical Domain Expertise with a Mid-Market Customer Focus. We are focused on mid-market companies in industries and vertical markets that have specialized functionality, terminology, processes and best practices that are critical to their success. Moreover, mid-market businesses in these industries build customer loyalty through high-touch customer services which is key to differentiating them from their larger counterparts. We believe the unique and specialized product and service offerings, which are often the competitive strengths of successful mid-market businesses, are not adequately served by general purpose business software suites. We believe mid-market companies require more cost effective systems that have broad functionality and global capabilities, yet are rapidly implemented, easily adapted and highly configurable to their unique business requirements. We provide the deep industry functionality and domain expertise that our mid-market customers need and require to compete more effectively in their particular markets.

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Recognized Software Brand with Global Scale. Based upon our revenues, we are the sixth largest global ERP vendor and focus predominantly on the mid-market segment. We are a leading mid-market ERP software provider in many of the industry verticals we serve and have high market shares in those vertical markets as a result of our deep sector expertise, valuable technology and content and high quality of customer service. We have customers in more than 150 countries and offer products in more than 30 languages. We believe our strong brand and scale will provide us with momentum to increase our market share by further penetrating our target markets and expanding our service offerings.

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Large Recurring Revenue Base. Software support, software and cloud subscriptions, hosting, network support and hardware maintenance revenues comprise approximately 58% of revenues for the year ended September 30, 2014. These revenues are generally recurring in nature since they are derived primarily from support services, software updates, SaaS offerings, proprietary catalogs, eCommerce and electronic data interchange, data warehouses, other data management products and services, hosting and hardware maintenance contracts. We believe that these products and services provide us with a more predictable and stable stream of revenues relative to our other revenue streams. All new software license customers subscribe to support services and most continue to subscribe as long as they use our products. Combining our software support and software and cloud subscriptions revenues and other revenue from existing customers, we derived over 80% of our revenue for the year ended September 30, 2014 from our existing customer base.

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Large Diversified Customer Base across Multiple Mid-Market Verticals. We serve a large diversified base of over 20,000 customers worldwide across the manufacturing, distribution, retail and services industries and are considered a leader in many of our target vertical markets. We also provide industry-specific solutions to a range of subsectors within these vertical markets, including industrial machinery, instrumentation/controls, medical devices, printing, packaging, food and beverage, automotive and aerospace and defense in manufacturing; electrical, industrial, plumbing, heating/ventilation air conditioning, fluid power and fasteners in distribution; hardware stores, home centers, lumber dealers, the automotive aftermarket, lawn and garden, farm and agriculture, pharmacies, apparel and footwear, department stores and general merchandise in retail; financial and professional services providers; and hotels, resorts and entertainment venues in hospitality.

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Strong Customer Retention. We believe our product and service offerings are integral to the operations of our customers' businesses and switching from our systems generally requires significant time and expense and may present an operating risk for our customers. In addition, our deep vertical focus and strong, ongoing customer relationships drive significant industry-specific functionality that would be difficult for competitors to readily replicate. Our service is critical to many customers as small and mid-sized companies typically lack a large, dedicated technology team to implement and support software and other information technology solutions across multiple vendors. Our focus on providing high-value services enhances the “mission critical” nature of our customer

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relationships. As a result, over the last three years, we have had retention rates in excess of 90% annually on our go-forward platforms.

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Leading Technology Platform. Our technology and product strategy is designed to increase a business' efficiency and agility by automating business processes, improving the visibility and reliability of information and supporting rapid processing of increasing volumes of business transactions. Our key products leverage the latest software tools and technologies. We utilize industry-standard, open technologies for database management, operating systems, user-interface components, infrastructure and network connectivity. Increasingly, we develop our applications based on a services architecture which includes support for web services protocols. Our next-generation computing model is designed to increase a business' efficiency and agility, which we believe simplifies the development, maintenance, deployment and customization of our products, all of which are critical to our customer base.

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Global Development Capabilities and Resources. Our global development infrastructure and resources provide us with flexible development capacity to more cost effectively advance the feature sets, technology foundation and architecture of our products. Our global development resources provide round-the clock development capacity. Critical products are built and tested continuously, allowing resources in any time zone the ability to continue the development process. Our agile development process allows us to more effectively respond to and support our customers and markets, which increasingly have worldwide operations and extended global commerce requirements. Our global development centers further allow us increased access to highly technical development resources in lower cost geographies, which is an essential element of our competitive cost structure and operating efficiency.
Our Strategy
We are focused on small and mid-market customers, as well as divisions and subsidiaries of Global 1000 companies that require advanced software solutions and products that are catered to meet their needs. The principal features of our strategy are:

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Capitalize on a Large and Growing Market Opportunity. While many software sectors have matured and growth has moderated, we are focused on several market opportunities that are growing faster than the overall software market, including the mid-market, customer relationship management, supply chain management, human capital management and business intelligence software markets. With a ten to twelve year product life-cycle, we believe our target market is approaching a potentially significant refresh opportunity. We support customers in more than 150 countries and have an industry-leading breadth of vertical-specific software offerings catered to our small and mid-market ERP customers and divisions of Global 1000 companies which we believe positions us well to capture such growth.

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Expand Our Position in Vertical and Geographic Markets. We believe that businesses in our target vertical markets are increasingly taking advantage of information technology to more effectively manage their operations. Our software enables customers to leverage a solution tailored to the unique needs of their market, as well as focused industry and vertical expertise, through our professional services organization and strategic relationships with key partners. Customers, particularly in the small and mid-sized markets, can benefit through solutions that are easier to implement, easier to use and require less customization than a horizontal solution. We intend to continue to enhance our software and service offerings to better serve, and increase the value we deliver to, customers in our target vertical markets worldwide.

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Maintain Our Technology Leadership. We intend to leverage our large development organization, technical expertise and vertical experience to continue to provide innovative products and services to our customers. Our customer base includes long-term customers using our older, character-based systems, as well as those who have upgraded to our recently developed products running on Microsoft .NET and Microsoft Windows. We have developed our current generation of products to provide an efficient migration path for customers operating older systems while preserving existing functionality, vertical domain capabilities and offering significant advantages in ease of use, business process management, eCommerce, collaboration, mobile and web access, business intelligence and analytics.

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Continue to Improve Operational Efficiencies. We have taken significant steps to improve our cost structure and enhance the efficiency of our operations and expect to achieve additional cost savings moving forward. For example, we intend to continue to leverage shared general and administrative costs and rationalize our facilities footprint and legal entity structure. From this and other operational areas, we have identified potential synergies, as well as opportunities to leverage our sizeable, global development organization to grow and improve our business.


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Selectively Pursue Acquisition Opportunities. We have a successful track record of acquiring and integrating companies and products that have enabled us to broaden our product and customer portfolios, as well as enhance relationships with many of our existing customers. We intend to continue employing a disciplined and focused acquisition strategy and exploring additional acquisition opportunities of varying sizes to expand our product lines, increase our customer base and enhance relationships with our customers. We will seek to opportunistically acquire businesses, products and technologies in existing or complementary vertical markets at attractive valuations, and through leverage and integration strategies, we expect to increase our overall revenue and profitability.
Sales and Marketing
We sell, market and distribute our products and services worldwide, primarily through a direct sales force and internal telesales, as well as through an indirect channel including a network of value added resellers ("VARs"), distributors, national account groups and referral partners who market our products on a predominately nonexclusive basis. Our marketing approach includes developing strategic relationships with many of the well-known and influential market participants in the vertical markets that we serve. In addition to obtaining endorsements, referrals and references, we have data licensing and supply chain service agreements with many of these businesses that we believe are influential. The goal of these programs is to enhance the productivity of the field and inside sales teams and to create leveraged selling opportunities, as well as offering increased benefits to our customers by providing access to common industry business processes and best practices.
Incentive pay is a significant portion of the total compensation package for our sales representatives and sales managers. Our field sales teams are generally organized by new account sales, which focuses on identifying and selling to new customers and teams focused on existing customers including those migrating from one of our legacy systems to one of our new solution offerings. We also have dedicated inside sales teams that focus on selling services, upgrades and new software applications to our installed base of customers.
In recognition of global opportunities for our software products, we have committed resources to a global sales and marketing effort. We have established offices worldwide to further such sales and marketing efforts. We sell our products in the Americas, EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) through a mix of direct operations, VARs and certain third-party distributors. We translate and localize certain products directly or, on occasion, through outside contractors, for sale in Europe, the Middle East, Africa, Latin America and Asia Pacific.
Product Development
Our product development strategy combines innovative new software capabilities and technology architectures with our commitment to the long-term support of our products to meet the unique needs of our customers and vertical industries we serve. We seek to enhance our existing product lines, offer streamlined upgrade and migration options for our existing customers and develop compelling new products for our existing customer base and prospective new customers. Our customer base includes long-term customers using our older systems, as well as those who have upgraded to our recently developed products running on Microsoft .NET, Microsoft Windows, Linux, AIX and several UNIX platforms. We believe there is a significant opportunity to migrate customers using older systems to our current generation of systems running on more modern technology platforms and the option to deploy their ERP systems in the cloud. We have developed our current generation of products to provide an efficient migration path for customers operating older systems while preserving existing functionality and offering significant advantages in ease of use and new eCommerce capabilities. In the development of our software, we use industry standard tools such as Microsoft .Net and other toolsets from Microsoft Corporation, Java and Progress Software Corporation and a variety of open source technologies. We also leverage a set of key technology relationships with third-party vendors to offer or facilitate a complete turnkey business management solution to our customers. We have relationships with several third-party vendors, including (1) Dell Inc., International Business Machines Corporation and Intermec Inc. for hardware platforms and peripherals, (2) Microsoft Corporation for tools, operating systems and databases, (3) Progress Software Corporation for development tools, (4) Sterling Commerce, Inc. (owned by IBM) and GXS Worldwide, Inc. (formerly Inovis, Inc.) for electronic data interchange and (5) SonicWALL, Inc. for security solutions.
Our product development expense was $104.7 million, $102.6 million and $83.3 million for the years ended September 30, 2014, September 30, 2013 and September 30, 2012, respectively.

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Intellectual Property
We regard our software as proprietary in that title to and ownership of the software generally resides exclusively with the Company, and we attempt to protect it with a combination of copyright, trademark and trade secret laws, employee and third-party nondisclosure agreements and other industry standard methods for protecting ownership of our proprietary software. Despite these precautions, there can be no assurance unauthorized third parties will not copy certain portions of the Company's products or reverse engineer or obtain and use information the Company regards as proprietary. To date, we have relied to a limited extent on patent protection for our software products. While our competitive position may be affected by our ability to protect our proprietary information, we believe that trademark and copyright protections are less significant to our success than other factors such as the knowledge, ability and experience of the Company's personnel, name recognition and ongoing product development and support. There can be no assurance that the mechanisms used by us to protect our software and other intellectual property rights will be adequate or that our competitors will not independently develop products that are substantially equivalent or superior to our software products.
Our software products are generally licensed to end users on a “right to use” basis pursuant to a perpetual, non-exclusive license that generally restricts use of the software to the organization's internal business purposes. Additionally, the end user is generally not permitted to sublicense or transfer the products without paying a fee. When sold through VARs and distributors, Epicor typically licenses its software products pursuant to “shrink wrap” licenses that are not signed by licensees and therefore may be unenforceable under the laws of certain jurisdictions. In addition, the laws of some countries outside the United States do not protect our proprietary rights to the same extent as do the laws of the United States. Certain components of our products are licensed from third parties; however, we do not believe our results of operations are materially dependent on any of these products.
Customers and Backlog
No single customer accounted for more than 10% of sales during the year ended September 30, 2014. Products are generally shipped as ordered and are typically received by our customers within a short period thereafter and, accordingly, we have historically operated with little or no license backlog. Because of the generally short cycle between order and shipment, we believe that our backlog as of any particular date is not significant or meaningful.
Suppliers
We purchase materials, supplies, product components, and products as well as license third-party software from a large number of vendors, generally all of which are competitively priced and readily available, however, we do rely on single suppliers or a limited number of suppliers for some of the products included in our business management solutions. We do not believe that we are materially dependent on any single supplier.
Employees
We have approximately 4,500 employees worldwide as of September 30, 2014. None of our employees are represented by unions. We have not experienced any labor problems resulting in a work stoppage and believe we have good relations with our employees.

Item 1A — RISK FACTORS
RISK FACTORS
We operate in rapidly changing economic and technological environments that present numerous risks, many of which are driven by factors that we cannot control or anticipate. You should carefully consider the following risks, in addition to the other information contained in this report. The risks described below could materially adversely affect our business, financial condition or results of operations. The risks described below are not exhaustive; additional risks and uncertainties not currently known to us or that we currently consider immaterial could also harm our business, operating results and financial condition.
Risks Related to Our Business
Indebtedness

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We have substantial indebtedness, which increases our vulnerability to general adverse economic and industry conditions and may limit our ability to pursue strategic alternatives and react to changes in our business and industry or cause us to pay dividends to our parent company to fund interest payments.
As of September 30, 2014, the principal amount of our outstanding debt was of $818.8 million, before $5.8 million unamortized original issue discount ("OID"), under our 2011 Senior Secured Credit Agreement, as amended (the "2011 Credit Agreement") due 2018 and $465.0 million of Senior Notes due 2019 (the "Senior Notes"). Our debt service related to the 2011 Credit Agreement and Senior Notes for the year ended September 30, 2014 was $114.5 million, including $34.8 million of debt repayment related to the 2011 Credit Agreement and $79.7 million of cash paid for interest (including $3.5 million of interest settlement payments for our interest rate swap).
Our debt service requirements with respect to this amount of indebtedness may limit our operational flexibility, our access to additional capital and our ability to make capital expenditures and other investments in our business. It may also increase our vulnerability to general adverse economic and industry conditions, may limit our ability to pursue strategic alternatives including merger or acquisition transactions, to withstand economic downturns and interest rate increases, to plan for or react to changes in our business and our industry, to comply with financial and other restrictive covenants in our indebtedness or to pay dividends.
Additionally, our ability to comply with the financial and other covenants contained in our debt instruments may be affected by changes in economic or business conditions or other events beyond our control. If we do not comply with these covenants and restrictions, we may be required to take actions such as reducing or delaying capital expenditures, selling assets, restructuring or refinancing all or part of our existing debt, or seeking additional equity capital.
We may not be able to generate sufficient cash to service all of our indebtedness, including the 2011 Credit Agreement and Senior Notes, and may be forced to take other actions to satisfy our obligations under our indebtedness, which may not be successful.
Our ability to make scheduled payments on, or to refinance, our debt obligations, including the 2011 Credit Agreement and Senior Notes, depends on our financial condition and operating performance, which are subject to prevailing economic and competitive conditions and to certain financial, business and other factors beyond our control. We may not be able to maintain a level of cash flows from operating activities sufficient to permit us to pay the principal, premium, if any, and interest on our indebtedness, including the Senior Notes. If our cash flows and capital resources are insufficient to fund our debt service obligations, we could face substantial liquidity problems and may be forced to reduce or delay investments and capital expenditures, sell assets, seek additional capital or restructure or refinance our indebtedness.
If we are required to restructure or refinance our indebtedness, or we believe that it is in our best interest to restructure or refinance our indebtedness, our ability to do so will depend on the condition of the capital markets and our financial condition at such time. Any refinancing of our indebtedness could be at higher interest rates and may require us to comply with more onerous covenants, which could further restrict our business operations, or such refinancing may not be available on terms acceptable to us or at all. Further, the terms of existing or future debt instruments may restrict us from some of these alternatives.
In addition, any failure to make payments of interest and principal on our outstanding indebtedness on a timely basis would likely result in a reduction of our credit rating, which could harm our ability to incur additional indebtedness. In the absence of cash flows and financial resources from additional indebtedness, we could face substantial liquidity problems and might be required to dispose of material assets or operations to meet our debt service and other obligations. Our 2011 Credit Agreement and the indenture that governs the Senior Notes restrict our ability to dispose of assets and use the proceeds from the disposition. We may not be able to consummate those dispositions on terms acceptable to us or the proceeds that we could realize from them may not be adequate to meet any debt service obligations then due. Any failure to meet our current or future debt service obligations could have a material adverse effect on our business.
Covenants in the 2011 Credit Agreement, the indenture governing the Senior Notes and debt agreements we may enter into in the future will restrict our business in many ways.
The 2011 Credit Agreement and the indenture governing the Senior Notes contains various covenants that limit, subject to certain exceptions, our ability and/or our restricted subsidiaries’ ability to, among other things:
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incur or assume liens or additional debt or provide guarantees in respect of obligations of other persons;
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issue redeemable stock and preferred stock;
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pay dividends or distributions or redeem or repurchase capital stock;
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prepay, redeem or repurchase subordinated debt;

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make loans, investments and capital expenditures;
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enter into agreements that restrict distributions from our subsidiaries;
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grant liens on our assets or the assets of our restricted subsidiaries;
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enter into certain transactions with affiliates; and
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consolidate or merge with or into, or sell substantially all the assets of ours and our subsidiaries, taken as a whole.
A breach of any of these covenants could result in a default under the 2011 Credit Agreement and/or the indenture governing the Senior Notes. Further, additional indebtedness that we incur in the future may subject us to further covenants. Our failure to comply with these covenants could result in a default under the agreements governing the relevant indebtedness. If a default under the 2011 Credit Agreement or the indenture governing the Senior Notes or any such debt agreement is not cured or waived, the default could result in the acceleration of indebtedness under our debt agreements that contain cross-acceleration or cross-default provisions, which could require us to repurchase or repay debt prior to the date it is otherwise due and that could adversely affect our financial condition.
Our ability to comply with covenants contained in the 2011 Credit Agreement, the indenture governing the Senior Notes and any other debt agreements to which we are or may become a party may be affected by events beyond our control, including prevailing economic, financial and industry conditions. Even if we are able to comply with all of the applicable covenants, the restrictions on our ability to manage our business in our sole discretion could adversely affect our business by, among other things, limiting our ability to take advantage of financings, mergers, acquisitions and other corporate opportunities that we believe would be beneficial to us.
General Business
Economic and market conditions can materially adversely impact our business, results of operations and financial condition as well as that of our customers.
Our global operations and financial performance vary significantly due to changes in worldwide economic conditions and the overall demand for enterprise software and services. Uncertain global economic conditions could adversely affect our business and financial performance if consumers and businesses postpone spending in response to tighter credit markets, increased unemployment, negative financial news and/or declines in income or asset values. Macroeconomic developments such as the recent recession and slow recovery in the U.S. and Europe as well as the European sovereign debt crisis, could affect our business, operating results and financial condition. A general weakening of, and related declining corporate confidence in, the global economy or the curtailment in government or corporate spending could cause current or potential customers to reduce their IT budgets or be unable to fund software, hardware systems or services purchases, which could cause customers to delay, decrease or cancel purchases of our products and services or cause customers not to pay us or to delay paying us for previously purchased products and services. These and other economic factors could materially adversely affect demand for our products and services and our financial condition and operating results.
Our operating results are difficult to predict and are subject to substantial fluctuation.
Our revenue and income from operations have fluctuated significantly in the past. Our operating results may continue to fluctuate in the future as a result of many specific factors that include:

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turmoil in the global economy, particularly economic weakness in the U.S., Europe and Asia;
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demand for our products, including reduced demand related to changes in marketing focus for certain products, software market conditions or general economic conditions as they pertain to IT spending;
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growth rates of, or sudden changes in, the market segments in which we compete;
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fluctuations in the length of our sales cycles, which may vary depending on the complexity of our products as well as the complexity of our customers' or prospective customers' specific software and service needs;
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productivity of our sales and consulting forces and the impact of any reorganizations of those forces;
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the size and timing of orders for our software products and services, which, because many orders are completed in the final days of each reporting period, may be delayed to future reporting periods;
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our ability to grow and convert our sales "pipeline";
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the number, timing and significance of new software product announcements by us and our competitors;
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customers’ unexpected postponement or termination of expected system upgrades or replacement due to a variety of factors including economic conditions, credit availability, changes in IT strategies or management changes;
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changes in accounting standards, including software revenue recognition standards;
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extraordinary expenses, such as litigation or other dispute-related settlement payments;

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general political developments and governmental budgetary constraints;
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currency fluctuations and devaluation; and
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fluctuations in number of customers continuing to subscribe to maintenance and support services or content and connectivity offerings.
In addition, we have historically realized a significant portion of our software license revenues in the final month of the reporting period, with a concentration of such revenues recorded in the final ten business days of that month. Further, we generally realize a significant portion of our annual software license revenues in the final quarter of the fiscal year. If expected sales at the end of any reporting period or at the end of any fiscal year are delayed for any reason, including the failure of anticipated orders to materialize, or our inability to ship products prior to quarter-end to fulfill orders received near the end of the reporting period, our results for that reporting period or for the full fiscal year could fall below our expectations or those of our stakeholders.
Due to the above factors, among others, our revenues are difficult to forecast. We, however, base our expense levels, including operating expenses and hiring plans, in significant part, on our expectations of future revenue and the majority of our expenses are fixed in the short term. As a result, we may not be able to reduce our expenses quickly enough or in sufficient amounts to offset any expected shortfall in revenue. If this occurs, our operating results could be adversely affected and below expectations.
As a result of all of these factors and other factors discussed in these risk factors, we believe that period-to-period comparisons of our results of operations are not necessarily meaningful, and you should not rely upon them as an indication of our future performance.
Our results have been harmed by, and our future results could be harmed by, economic, political, geographic, regulatory and other specific risks associated with our international operations.
We have significant operations in jurisdictions outside the United States and we plan to continue to expand our international operations and sales activities. We believe that our future growth will be dependent, in part, upon our ability to maintain and increase revenues in our existing and emerging international markets. We can provide no assurance that the revenues that we generate from foreign activities will be adequate to offset the expense of maintaining foreign offices and activities. In addition, maintenance or expansion of our international sales and operations are subject to inherent risks, including:

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rapidly changing economic and political conditions;
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differing intellectual property and labor laws;
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lack of experience in a particular geographic market;
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compliance with a wide variety of complex foreign laws, treaties and regulatory requirements;
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activities by our employees, contractors or agents that are prohibited by United States laws and regulations such as the Foreign Corrupt Practices Act and by local laws prohibiting corrupt payments to government officials or other persons, in spite of our policies and procedures designed to promote compliance with these laws;
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tariffs and other barriers, including import and export requirements and taxes on subsidiary operations;
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fluctuating exchange rates, currency devaluation and currency controls;
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restrictions on our ability to access cash in foreign jurisdictions;
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difficulties in staffing and managing foreign sales and support operations;
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longer accounts receivable collection cycles;
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potentially adverse tax consequences, including repatriation of earnings;
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development and support of localized and translated products;
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lack of acceptance of localized products or the Company in foreign countries;
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shortage of skilled personnel required for local operations; and
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perceived health risks, natural disasters, hostilities, political instability or terrorist risks which impact a geographic region and business operations therein.
Any one of these factors or a combination of them could materially and adversely affect our future international sales and, consequently, our business, operating results, cash flows and financial condition.
Offshoring and outsourcing certain of our operations and/or services may adversely affect our ability to maintain the quality of service that we provide and damage our reputation.
As part of our efforts to streamline operations and reduce costs, we have offshored and outsourced certain of our operations, services and other functions and we will continue to evaluate additional offshoring or outsourcing possibilities. If

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our outsourcing partners or operations fail to perform their obligations in a timely manner or at satisfactory quality levels or if we are unable to attract or retain sufficient personnel with the necessary skill sets to meet our offshoring needs, the quality of our services, products and operations, as well as our reputation, could suffer. Our success depends, in part, on our ability to manage these difficulties which could be largely outside of our control. In addition, much of our offshoring takes place in developing countries and as a result may also be subject to geopolitical uncertainty. Diminished service quality from offshoring and outsourcing could have an adverse material impact to our operating results due to service interruptions and negative customer reactions.
The failure of Epicor E10, Eagle N Series or our other primary products to compete successfully could materially impact our ability to grow our business. In addition, we may not be successful in our strategy to expand the marketing of our systems to new retail and ERP subvertical markets, which would negatively impact our financial performance.
Epicor E10, an ERP software product, became generally available in April 2014. Eagle N Series, a Retail Distribution product, became generally available in July 2014. If we are not able to successfully market and license Epicor E10, Eagle N Series or our other primary products in the future, it may have an adverse effect on our financial condition and results of operations. In addition, we operate in a highly competitive segment of the software industry and if our competitors develop more successful products or services, our revenue and profitability will most likely decline.
We have begun to market our products and services to new subvertical segments of the retail, distribution and ERP markets. There can be no assurance that our products will achieve widespread acceptance in these markets, that we will be able to successfully compete against incumbent suppliers, or that we will successfully develop industry association relationships which will help lead to penetration of these new subverticals. If we are unable to expand into new subvertical markets, our financial performance may be negatively impacted.

The market for our software products and services is highly competitive. If we are unable to compete effectively with existing or new competitors our business could be negatively impacted.
The business information systems industry in general and the enterprise applications market specifically, in which we compete are very competitive and subject to rapid technological change, evolving standards, frequent product enhancements, new offerings, regulatory mandates and changing customer requirements. Many of our current and potential competitors have (i) longer operating and product development histories, (ii) significantly greater financial, technical and marketing resources, (iii) greater name recognition, (iv) larger technical organizations, (v) larger international presence and/or (vi) a larger installed customer base than ours. In addition, as we continue to sell to larger companies outside the mid-market, we face more competition from large well-established competitors such as SAP AG (“SAP”) and Oracle Corporation (“Oracle”). Furthermore, if larger customers or prospects want to reduce their number of software vendors, they may elect to purchase competing products from SAP or Oracle as such larger vendors offer a wider range of products. A number of companies offer products that are similar to our products and target the same markets. Any of these competitors may be able to respond more quickly to new or emerging technologies and market trends (such as cloud computing, and social and mobile applications), and devote greater resources to the development, promotion and sale of their products than we can. Moreover, because there are relatively low barriers to entry in the software industry, we expect additional competition from other established and emerging companies. Such competitors may develop products and services that compete with those offered by us or may acquire companies, businesses and product lines that compete with us. It also is possible that competitors may create alliances and rapidly acquire significant market share, including new and emerging markets. Further, our competitors may offer extended payment terms or price reductions for their products and services, either of which could materially and adversely affect our ability to compete successfully, operating results and financial condition. There can be no assurance that we will be able to compete successfully against current and future competitors or that the competitive pressures that we may face will not materially adversely affect our business, market share, operating results, cash flows and financial condition.

We face intense competition in the marketplace which may necessitate changes to our pricing models to successfully compete.
Competition and general economic and market conditions may necessitate changes to our pricing model. If our competitors offer deep discounts or other favorable commercial terms, such as extended payment terms, contractual warranties, implementation terms or guarantees, on certain competing products or services, we may need to respond by lowering prices or offering additional favorable terms in order to compete successfully. Any such changes to our pricing could adversely affect our revenue, operating results and cash flows. Our software and hardware support services are generally priced as a percentage of our software license fees and hardware product fees, respectively. If our competitors offer lower pricing on their software and hardware support offerings, it would put additional pressure on us to discount our pricing for these services.

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A significant portion of our future revenue is dependent upon our existing installed base of customers continuing to license additional products, as well as purchasing consulting services and continuing to subscribe to support services, managed services, hosting and software and cloud subscriptions. Our revenues and results of operations could be materially impacted if our existing customers do not continue, or reduce the level of, their support services, managed services, hosting and software and cloud subscriptions, or fail to purchase new user licenses or product enhancements or additional services from us at historical levels.
We generate a substantial majority of our revenue from our installed base of customers. For certain of our products, support and other service agreements with customers are renewed at the customer’s discretion, and for other products, customers may elect to terminate support services, typically upon 60 days' notice. There normally is no requirement that a customer renew support and other service agreements or that a customer pay new license or service fees to us following the initial purchase. Some customers have not renewed, or have terminated, or reduced the level of, support services and other service agreements following the last economic downturn. If our existing customers do not renew or continue support services or other service agreements or fail to purchase new user licenses or product enhancements or additional services at historical levels, our revenues and results of operations could be materially impacted.
Revenues from our existing customer base may shrink due to a number of factors which may negatively impact our financial performance.
The markets we serve are highly fragmented. These markets have experienced consolidation in the past and are expected to continue to do so. For example, the hard goods and lumber vertical markets served by the Retail Distribution segment have experienced consolidation as retail hardware stores and lumber and building materials dealers try to compete with mass merchandisers such as The Home Depot, Inc., Lowe’s Home Centers, Inc. and Menard, Inc.
Our customers may be acquired by companies with their own proprietary business management systems or by companies that utilize a competitor’s system. We may lose these customers as a result of this consolidation.
We may also lose customers if customers exit the markets in which we operate or migrate to competitors’ products and services. For example, if original equipment manufacturers successfully increase sales into the automotive parts aftermarket, our customers in this vertical market may lose revenues, which could adversely affect their ability to purchase and maintain our solutions or stay in business. Additionally, economic downturns may cause customers to exit the market altogether and there may be insufficient new customers entering the market to replace the business of existing customers.
Our revenue may also contract if customers reduce the level of support subscriptions and other subscription-based service agreements. This may occur in response to a downturn in economic and market conditions, if customers determine that they can no longer afford our support and other services or if customers reduce their employee base and reduce the number of users for which they subscribe for support and other service agreements. Additionally we anticipate that support and other services agreement revenue from our legacy products, for which we have decreased development funding, will decline over time.
If we do not develop new relationships and maintain our existing relationships with key customers and/or well-known market participants, our revenues could decline significantly and our operating results could be materially adversely affected.
We have developed strategic relationships with many well-known market participants in the retail and wholesale distribution vertical markets. For example, we are a preferred and/or a recommended business management solutions provider for the members of the Ace Hardware Corporation, True Value Company and Do it Best Corp. cooperatives and Aftermarket Auto Parts Alliance, Inc. We believe that our ability to increase revenues depends in part upon maintaining our existing customer and market relationships, including exclusive, preferred and/or recommended provider status, and developing new relationships. We may not be able to renew or replace our existing licensing agreements upon expiration or maintain our market relationships that allow us to market and sell our products effectively. The loss or weakening of key relationships, in whole or in part, could materially adversely impact our business.
We may not retain or attract customers if we do not develop new products and enhance our existing products in response to technological changes and competing products.
We operate in an industry with rapid technological change, evolving standards and regulations and changing and increasingly sophisticated customer needs. If we are unable to develop new products and services or enhance and improve our existing products and services in a timely manner, customers may not purchase our software or subscribe to subscription-based service agreements or renew their support subscriptions and other subscription-based service agreements. Our business may be adversely affected if:

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we do not continue to develop and release new or enhanced products and services within the anticipated time frames;
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there is a delay in market acceptance of a new, enhanced or acquired product lines or services; or
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there are changes in information technology trends that we do not adequately anticipate or address with our product development efforts.
We rely on automotive aftermarket and original equipment parts manufacturer information for our electronic automotive parts and applications catalog, and we are increasingly facing pressure to present our electronic automotive parts and applications catalog in a flexible format, each of which could expose us to a variety of risks, including increased pressure on our pricing.
We are dependent upon automotive aftermarket and original equipment parts manufacturers to supply and continually update information for our electronic automotive parts and applications catalog. Currently, we obtain most of this information without a written agreement with these suppliers. In the future, more suppliers may require us to enter into a license agreement or may make it more generally available to others. In addition, as a result of competitive pressures and technical requirements, we may be required to provide our electronic automotive parts and applications catalog in an industry standard format, which could make it more difficult for us to maintain control over the way information presented in our catalog is used. For example, an industry association is currently developing a data collection format that would make this information more accessible to consumers and provide it in a more generalized format. Any significant change in the manner or basis on which we currently receive this information or in which it is made available to others who are or who could become competitors could have a material adverse effect on our electronic automotive parts and applications catalog business, which could have a material adverse effect on our business and results of operations.

If the emerging and current technologies and platforms of Microsoft Corporation and others upon which we build our products do not gain or retain broad market acceptance, or if we fail to develop and introduce in a timely manner new products and services compatible with such emerging technologies in a timely manner, we may not be able to compete effectively and our ability to generate revenues will suffer.
Our software products are built and depend upon several underlying relational database management system platforms such as systems offered by Microsoft Corporation, Progress Software Corporation, Oracle Corporation, MySQL, and Rocket Software, Inc., which are regularly evolving. The market for our software products is subject to ongoing rapid technological developments, quickly evolving industry standards and rapid changes in customer requirements, and there may be existing or future technologies and platforms that achieve industry standard status, which are not compatible with our products. Additionally, because our products rely significantly upon popular existing user interfaces to third party business applications, we must forecast which user interfaces will be popular in the future. For example, we believe the Internet, mobile and the cloud have and will continue to transform the way businesses operate and the software requirements of customers, who are increasingly shifting towards Web-based, mobile and cloud applications and away from server-based applications. We are continuing to develop several of our primary product lines upon the Microsoft .NET technology. If we cannot continue to develop such .NET-compatible products in time to effectively bring them to market, or if .NET does not continue to be a widely accepted industry standard, or if customers adopt competitors’ products when they shift to Web-based, mobile and cloud applications, the ability of our products to interface with popular third party applications will be negatively impacted and our competitive position, operating results and revenues could be adversely affected.
As Software as a Service ("SaaS"), hosting, subscription-based and other new software technologies or models become more widespread, we may be driven to alter our business model resulting in adverse effects on our operating results.
Development of new technologies or models may cause us to change how we license or price our products, which may adversely impact our revenues and operating results. Developing licensing models include SaaS and subscription-based licensing, in which the licensee essentially rents software for a defined period of time, as opposed to the perpetual license model. We currently offer a hosted model as well as a SaaS model to customers of some of our retail and ERP products. Currently, we sell the majority of our software under perpetual licensing arrangements where we record revenue when the software is delivered. If our SaaS business continues to grow, more revenue will shift from perpetual licenses to subscriptions, which will cause a deferral of revenues and cash received from customers.
Our future business, operating results and financial condition will depend on the ability of our sales force to sell an integrated comprehensive set of business software products and our ability to recognize and implement emerging industry standards and models, including new pricing and licensing models. Our competitive position and revenues could be adversely affected if we fail to respond to emerging industry standards including licensing models and end-user requirements.

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Our increasingly complex software products may contain errors, defects, security flaws or be implemented incorrectly which could result in the rejection of our products and damage to our reputation as well as cause lost revenue, delays in collecting accounts receivable, diverted development resources and increased service costs and warranty claims.
Although our products are tested prior to release, because our products are deployed in large and complex environments, they can only be fully tested for reliability when deployed in networks for long periods of time. Our software programs may contain undetected errors or defects (commonly referred to as bugs) when first introduced or as new versions are released. Our customers might encounter difficulties with the implementation of our products, experience corruption of their data or encounter performance or scaling problems only after our software programs have been deployed. The services needed for implementing our products are also complex, and require knowledge and cooperation between both the customer and the implementation team. As a consequence, from time to time we have received customer complaints or have been sued. We may not be able to avoid or limit liability for disputes relating to product performance, product implementation or security flaws, which may result in loss of or delay in market acceptance, release or shipment of our products, or if the defect or error is discovered only after customers have received the products, these defects or errors could result in increased costs, litigation, customer attrition, reduced market acceptance of our systems and services or damage to our reputation. Ultimately, such errors or defects could lead to a decline in our revenues. In addition, if material technical problems with the current release of the various database and technology platforms, on which our products operate, including offerings by Progress Software Corporation, Rocket Software, Inc., Oracle Corporation and Microsoft Corporation (i.e., SQL Server and .NET), occur, such difficulties could also negatively impact sales of these products, which could in turn have a material adverse effect on our results of operations.
The market for new development tools, application products and consulting and education services continues to emerge, which could negatively affect our client/server and Web-based products, and, if we fail to respond effectively to evolving requirements of these markets, our business, financial condition, results of operations and cash flows could be materially and adversely affected.
Our development tools, application products and consulting and education services generally help organizations build, customize and deploy solutions that operate in both client/server-computing and Web-based environments. We believe that the environment for application software is continuing to change from client/server to a Web-based environment to facilitate commerce on the Internet. There can be no assurance that we will be able to effectively respond to the evolving transition to Web-based markets. Deterioration in the client/server market or our failure to respond effectively to the transition to and needs of Web-based markets could harm our ability to compete or grow our business which would adversely affect our financial condition and results of operations.
In the event of a failure in a customer’s computer system installed by us or failed installation of a system sold by us, a claim for damages may be made against us regardless of our responsibility for the failure, which could expose us to liability.
We provide business management solutions that we believe are critical to the operations of our customers’ businesses and provide benefits that may be difficult to quantify. In addition, we are introducing new backup products for our customers and assuming additional responsibility for their disaster recovery plans and procedures. Any failure of a customer’s system installed by us or any aborted installation of a system sold by us could result in a claim for substantial damages against us, regardless of our responsibility for the failure. Although we attempt to limit our contractual liability for damages resulting from negligent acts, errors, mistakes or omissions in rendering our services, the limitations on liability we include in our agreements may not be enforceable in all cases, and those limitations on liability may not otherwise protect us from liability for damages. Furthermore, our insurance coverage may not be adequate and that coverage may not remain available at acceptable costs. Successful claims brought against us in excess of our insurance coverage could seriously harm our business, prospects, financial condition and results of operations. Even if not successful, large claims against us could result in significant legal and other costs and may be a distraction to our senior management.
Our software products incorporate and rely upon third party software products for certain key functionality. Our revenues, as well as our ability to develop and introduce new products, certain of which are provided by sole suppliers, could be adversely affected by our inability to control or replace these third party products and operations.
Our products incorporate and rely upon software products developed by several other third party entities such as Microsoft Corporation, Progress Software Corporation, and Rocket Software, Inc. Specifically, our software products are built and depend upon several underlying and evolving relational database management system platforms including Microsoft SQL Server, Progress OpenEdge and Rocket U2TM and also are integrated with several other third party provider products for the purpose of providing or enhancing necessary functionality. In the event that these third party products were to become unavailable to us or to our customers, either directly from the third party manufacturers or through other resellers of such

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products, we may not be able to readily replace these products with substitute products. We cannot provide assurance that these third parties will:

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remain in business;
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continue to support our product lines;
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maintain viable product lines;
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make their product lines available to us on commercially acceptable terms; and
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not make their products available to our competitors on more favorable terms.

Any interruption could have a significant detrimental effect on our ability to continue to market and sell those of our products relying on these specific third party products, additionally any errors or defects in third-party software could result in errors or a failure of our software and services, which could have a material adverse effect on our business, results of operations, cash flows and financial condition.
If we were to lose and not be able to replace the services of the members of our senior management team and other key personnel, we may not be able to execute our business strategy and achieve our financial objectives.
Our future success depends in a large part upon the continued service of key personnel, including members of our senior management team and highly skilled employees in technical, marketing, sales and other key positions. We face extreme competition for these resources, particularly from within our industry. All of our key employees, including our executive officers, are at-will employees. There can be no assurance that we will continue to attract and retain key personnel, and the failure to do so could have a material adverse effect on our business, operating results, cash flows and financial condition.
We expect to continue to pursue strategic acquisitions, investments and relationships and we may not be able to successfully manage our operations if we fail to successfully integrate such acquired businesses and technologies, which could adversely affect our operating results.
As part of our business strategy, we expect to pursue strategic acquisitions, investments and relationships, such as joint development agreements and technology licensing agreements, in order to expand our product offerings to include application software products and services that are complementary to our existing software applications, particularly in the areas of electronic commerce or commerce over the Internet, or to gain access to established customer bases into which we can sell our current products. For example, in fiscal 2012, we acquired the remaining equity interests of Internet AutoParts, Inc. ("Internet AutoParts") and certain assets of Cogita Business Services Ltd. ("Cogita"), and in fiscal 2013 we acquired the business of Solarsoft Business Systems ("Solarsoft").
In connection with acquisitions, investments and relationships, we commonly encounter the following risks:

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the potential failure to achieve the expected benefits of the combination or acquisition;
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potential for unknown liabilities associated with the acquired businesses to materialize;
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difficulty valuing the acquired business on a strategic and financial basis;
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difficulty in effectively integrating any acquired technologies or software products into our current products and technologies;
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difficulty in predicting and responding to issues related to product transition such as development, distribution and customer support;
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adverse impact on existing relationships with third party partners and suppliers of technologies and services;
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failure to retain customers of the acquired company who might not accept new ownership and may transition to different technologies or attempt to renegotiate contract terms or relationships, including support and service agreements;
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failure to completely identify and resolve in a timely manner material issues associated with product quality, product architecture, product development, intellectual property, key personnel or legal and financial contingencies;
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difficulty in integrating acquired operations, including incorporating internal control structures, due to geographical distance, and language and cultural differences; and
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difficulty in retaining employees of the acquired company.
A failure to successfully integrate acquired businesses or technology for any of these reasons could disrupt our ongoing business, distract our management or otherwise have a material adverse effect on our results of operations.
Initiatives to upgrade our information technology infrastructure involve many risks which could result in, among other things, business interruptions and higher costs.

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We regularly implement business process improvement initiatives to optimize our performance. Our current business process initiatives include plans to improve business results through standardization of business processes and technology that support our Company through implementation of integrated software solutions over the next few years. We may experience difficulties as we transition to these new or upgraded systems and processes, including loss of data, decreases in productivity as our personnel become familiar with new systems and lost revenues. In addition, transitioning to these new or upgraded systems requires significant capital investments and personnel resources. Difficulties in implementing new or upgraded information systems or significant system failures could disrupt our operations and have a material adverse effect on our capital resources, financial condition, results of operations or cash flows.
We expect implementation of this new information technology infrastructure to have a pervasive impact on our business processes and information systems across a significant portion of our operations, including our finance operations. As a result, we may experience significant changes in our operational processes and internal controls as our implementation progresses. If we are unable to successfully implement this system, including harmonizing our systems, data and processes, our ability to conduct routine business functions could be negatively impacted and significant disruptions to our business could occur. In addition, we could incur material unanticipated expenses, including additional costs of implementation or costs of conducting business. These risks could result in significant business disruptions and have a material adverse effect on our operations, financial reporting process, capital resources, financial condition, results of operations, or cash flows.
We have taken restructuring actions in connection with acquisitions and the globalization of our workforce and we may take additional restructuring actions in the future that would result in additional charges which would have a negative impact on our results of operations in the period the action is taken.
As a result of our acquisitions, the globalization of our workforce, prevailing economic conditions and our decision to more properly align our cost structure with our projected revenues, our management approved restructuring plans eliminating certain employee positions and consolidating certain excess facilities. For the year ended September 30, 2014, we recorded restructuring charges of $3.9 million, primarily related to employee severance and excess facility costs.
Future acquisitions and subsequent integration activities, adverse global economic conditions and other management approved restructuring plans could have a material adverse impact on our results of operations.
Workforce restructurings, including reorganizations of our sales force, can be disruptive.
We have in the past restructured or made other adjustments to our workforce, including our direct sales force on which we rely heavily, in response to management changes, product changes, performance issues, acquisitions and other internal and external considerations. In the past, these types of restructurings have resulted in increased restructuring costs and temporary reduced productivity while the workforce adjusted to their new roles and responsibilities. These effects could recur in connection with future acquisitions and other restructurings and our revenues and other results of operations could be negatively affected.
We have a material amount of goodwill and other acquired intangible assets on our balance sheet and if our goodwill is impaired in the future, we may record charges to earnings, which could adversely impact our results of operations.
As a result of prior acquisitions, we recorded goodwill and intangible assets with carrying values of $1,288.0 million and $595.1 million, respectively, as of September 30, 2014. We account for goodwill and other intangibles in accordance with relevant authoritative accounting principles. Our goodwill is not amortized and we are required to test the goodwill for impairment at least yearly and test intangibles and goodwill any time there is indication impairment may have occurred. See Note 4 - Goodwill in our audited consolidated financial statements for a description of our impairment testing. If we determine that the carrying value of the goodwill or other intangible assets is in excess of its fair value, we will be required to write down a portion or all of the goodwill or other acquired intangible assets, which would adversely impact our results of operations.
We rely, in part, on third parties to sell and implement our products. Disruptions to these channels or failure of these channels to adequately market and implement our products would adversely affect our ability to generate revenues.
We distribute products through our direct sales force as well as through an indirect distribution channel, which includes value added resellers (“VARs”) and other third party distributors, consisting primarily of professional firms and we implement our products using our internal professional services team as well as third party implementers. If our relationships with these VARs, third party distributors and system implementers deteriorate or terminate, our results of operations could be materially and adversely affected if our distributors cease distributing or recommending our products or emphasize competing products and our third party system implementers stop installing our systems. Additionally, our distributors may generally terminate their agreements with us upon as little as 30 days' notice and almost all distributors may effectively terminate their agreements at any time by ceasing to promote or sell our products. Our results of operations could be adversely affected if our distributors

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are unable to effectively promote or sell our products or if several were to cease doing business or terminate their agreements and we are unable to replace them in a timely fashion. Further, there can be no assurance that having both a direct sales force and a third party distribution channel for our products will not lead to conflicts between those two sales forces that could adversely impact our ability to close sales transactions or could have a negative impact upon average selling prices, any of which may negatively impact our operating revenues and results of operations. Finally, many distributors operate on narrow operating margins and may be negatively impacted by weak economic conditions, including the loss of personnel to promote our products and services or inability to remain in business. Our financial condition and operating results could be materially adversely affected if the financial condition of these distributors weakens.
If third parties infringe upon our intellectual property, we may expend significant resources enforcing our rights or suffer competitive injury, which could adversely affect our operating results. In addition, we may be subject to claims that we infringe upon the intellectual property of others.
We consider our proprietary software and the related intellectual property rights in such products to be among our most valuable assets. We rely on a combination of copyright, trademark and trade secret laws (domestically and internationally), employee and third party nondisclosure agreements and other industry standard methods for protecting ownership of our intellectual property. However, we cannot provide assurance that, in spite of these precautions, an unauthorized third party will not copy or reverse-engineer certain portions of our products or obtain and use information that we regard as proprietary. This risk is potentially heightened in such diverse international markets as Eastern Europe, Asia and the Middle East where intellectual property laws are often less rigorous than in the United States. From time to time, we have in the past taken legal action against third parties whom we believed were infringing upon our intellectual property rights. However, there is no assurance that the mechanisms that we use to protect our intellectual property will be adequate.
Moreover, from time to time, we receive claims from third parties that our software products infringe upon the intellectual property rights of others. We expect that as the number of software products in the United States and worldwide increases and the functionality of these products further overlap, the number of these types of claims will increase. Although it has not yet occurred to date, any such claim, with or without merit, could result in costly litigation and require us to enter into royalty or licensing arrangements or result in an injunction against us. The terms of such royalty or license arrangements, if required, may not be favorable to us.
In addition, in certain cases, we provide the source code for some of our application software under licenses to our customers to enable them to customize the software to meet their particular requirements and to VARs and other distributors or other third party developers to translate or localize the products for resale in foreign countries. Although the source code licenses contain confidentiality and nondisclosure provisions, we cannot be certain that such customers, distributors or third-party developers will take or have taken adequate precautions to protect our source code or other confidential information. Moreover, regardless of contractual arrangements, the laws of some countries in which we do business or distribute our products do not offer the same level of protection to intellectual property as do the laws of the United States.
If open source software expands into enterprise software applications, our software license revenues may decline.
Open source software includes a broad range of software applications and operating environments produced by companies, development organizations and individual software developers and typically licensed for use, distribution and modification at a nominal cost or often, free of charge. To the extent that the open source software models expand and non-commercial companies and software developers create and contribute competitive enterprise software applications to the open source community, we may have to adjust our pricing, maintenance and distribution strategies and models, which could adversely affect our revenue and operating margins. Additionally, if one of our developers embedded open source components into one of our products without our knowledge or authorization, we may be required to release source code to third parties, under open source license terms. We currently take steps to train our developers and monitor the content of products in development; however, there is no assurance that this will always be effective.
Unplanned or unforeseeable business interruptions could adversely affect our business.
A number of particular types of business interruptions including natural disaster, terrorist attack or other natural or manmade catastrophe with respect to which we have no control could greatly interfere with our ability to conduct business. For example, some of our facilities that conduct critical business operations are located near major earthquake faults. We do not carry earthquake insurance and do not reserve for earthquake-related losses. In addition, our computer systems are susceptible to damage from fire, floods, earthquakes, power loss, interruptions in cooling systems, telecommunications failures, and similar events. We continue to consider and implement our options and develop contingency plans to avoid and/or minimize potential disruptions to our telecommunication services. However, any force majeure or act of God as described above could cause severe disruptions in our business.

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Interruptions in our connectivity applications and our systems could disrupt the services that we provide and materially adversely affect our customers' business as well as our business and our results of operations.
Certain of our customers depend on the efficient and uninterrupted operation of our software connectivity applications, such as our SaaS solutions, AConneX and our eCommerce and hosting services. A number of our connectivity applications rely on our data center or third-party datacenter, hosting, cloud services and infrastructure providers. Any loss or interruption of these applications could result in system downtime, errors, security breaches or loss of data which could have a material adverse financial impact on our customers. In addition, our businesses are highly dependent on our ability to communicate with our customers in providing services and to process, on a daily basis, a large number of transactions. We rely heavily on our telecommunications and information technology infrastructure, as well as payroll, financial, accounting and other data processing systems. As we continue to place additional strain on this infrastructure through increasing the number of products that we host, these applications and systems are increasingly vulnerable to damage or interruption from a variety of sources, including natural disasters, telecommunications failures, hackers or other breaches of security and electricity brownouts or blackouts. If any of these systems fail to operate properly or become disabled, we could suffer financial loss, a disruption of our business, or damage to our reputation. Our insurance policies may not adequately compensate us for any losses that may occur due to any failures in our connectivity applications or in these services or the harm to our reputation due to these failures. We have certain recovery plans in place to protect our business against natural disasters, security breaches, power or communications failures or similar events. At the same time, we have concluded it is not cost effective at this time to maintain full secondary “off-site” systems to replicate our connectivity applications, and we do not maintain a catastrophic disaster recovery capability with respect to these applications. In the event of a catastrophic occurrence, our disaster recovery plans may not be successful in preventing loss of customer data, service interruptions, disruptions to our operations or ability to communicate with our customers, or damage to our important locations. A loss or damage to our data center, telecommunications or information technology infrastructure, or our connectivity applications, could result in damage to our reputation and lost revenues due to service interruptions and adverse customer reactions.
Our business is subject to complex and evolving U.S. and foreign laws and regulations regarding privacy, data protection, and other matters, as well as changing industry standards in many areas. Many of these laws, regulations and standards are subject to change and uncertain interpretation, and could result in claims, changes to our business practices, monetary penalties, increased cost of operations, loss of current or prospective customers, or otherwise harm our business.
We are subject to a variety of laws and regulations in the United States and abroad that involve matters central to our business, including privacy and data protection, intellectual property, data retention and deletion, personal information, financial security, taxation and online payment services.  Further, we must comply with industry guidelines in many areas, including increasingly stringent standards regarding credit card processing. The introduction of or expansion of new products or services in certain jurisdictions may subject us to additional laws, regulations and guidelines. In addition, foreign data protection, privacy, and other laws and regulations can be more restrictive than those in the U.S. These U.S. federal and state and foreign laws and regulations, which can be enforced by private parties or government entities, are constantly evolving and can be subject to significant change. In addition, the application and interpretation of these laws and regulations are often uncertain, particularly in the rapidly evolving industry in which we operate, and may be interpreted and applied inconsistently from country to country and inconsistently with our current policies and practices. Similarly, there are a number of legislative proposals in the U.S., at both the federal and state level, that could impose new obligations in areas affecting our business, such as privacy or online payment services. In addition, some countries are considering or have passed legislation requiring local storage and processing of data or similar requirements that, if enacted, could increase the cost and complexity of delivering our services. These existing and proposed laws and regulations can be costly to comply with and can delay or impede the development of new products, result in negative publicity, increase our operating costs, require significant management time and attention, and subject us to inquiries or investigations, claims or other remedies, including fines or demands that we modify or cease existing business practices.
If our security measures are breached and unauthorized access is obtained to a customer’s data or our data or our IT systems, our service may be perceived as not being secure, customers may curtail or stop using our service and we may incur significant legal and financial exposure and liabilities.
Certain of our services involve the storage and transmission of customers’ proprietary information, and security breaches could expose us to a risk of loss of this information, litigation and possible liability. These security measures may be breached as a result of third-party action, including intentional misconduct by computer hackers, employee error, malfeasance or otherwise and result in someone obtaining unauthorized access to our customers’ data or our data, including our intellectual property and other confidential business information, or our IT systems. Additionally, third parties may attempt to fraudulently induce employees or customers into disclosing sensitive information such as user names, passwords or other information in order to gain access to our customers’ data or our data or IT systems. Because the techniques used to obtain unauthorized access, or to sabotage systems, change frequently and generally are not recognized until launched against a target, we may be

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unable to anticipate these techniques or to implement adequate preventative measures. In addition, our customers may authorize third-party technology providers to access their customer data. Because we do not control our customers and third-party technology providers, or the processing of such data by third-party technology providers, we cannot ensure the integrity or security of such transmissions or processing. Malicious third-parties may also conduct attacks designed to temporarily deny customers access to our services. Any security breach could result in a loss of confidence in the security of our service, damage our reputation, negatively impact our future sales, disrupt our business and lead to legal liability. These risks will increase as we continue to grow our cloud-based offerings and services and process increasingly large amounts of our customers’ information and data and host or manage parts of our customers’ businesses in cloud-based IT environments.  Additionally, we may assume these risks as we integrate acquisitions.
If we experience shortages or delays in the receipt of third party software or hardware necessary to develop our business management solutions and systems, we may suffer product delays, which could have a material adverse effect on our business and financial results.
We rely on a single supplier or a limited number of suppliers for some of the products and software licenses included in our business management solutions. If there is a shortage of, or delay in supplying us with the necessary third party software or hardware, we would likely experience shipment delays and increased costs of developing our business management solutions and systems. This could result in a loss of revenues or deferral of revenue from one period to another, thus reducing our revenues and operating margins.
Failure to maintain adequate financial and management processes and controls could lead to errors in our financial reporting, which could harm our reputation and our business and have a material adverse effect on our financial condition and results of operations.
Our ability to successfully implement our business plan and comply with regulations, including the Sarbanes-Oxley Act, requires an effective planning and management process. We are required to document and test our internal controls over financial reporting so that we can provide reasonable assurance with respect to our financial reports and prevent fraud. We expect that we will need to continue to improve existing, and implement new, operational and financial systems, procedures and controls to manage our business effectively in the future. Any delay in the implementation of, or disruption in the transition to, new or enhanced systems, procedures and controls, could harm our ability to accurately forecast sales demand, manage our supply chain and record and report our financial performance on a timely and accurate basis, which could materially and adversely affect our results of operations. If our management is unable to annually certify the effectiveness of our internal controls or if material weaknesses in our internal controls are identified, we could be subject to regulatory scrutiny and a loss of public confidence, which could harm our business and our financial condition and results of operations.
We have identified a material weakness in accounting for income taxes in our internal controls over financial reporting.  Failure to implement and maintain effective internal controls over financial reporting has resulted in, and could in the future result in, material misstatements in our financial statements which could require us to restate financial statements. 
Management, through documentation, testing and assessment of our internal controls over financial reporting has concluded that our internal controls over financial reporting were not effective as of September 30, 2013 and 2014 due to a material weakness in accounting for income taxes; see Item 9A - Controls and Procedures.
While new and enhanced controls have been implemented to remedy our material weakness for income taxes as described further in Item 9A - Controls and Procedures, we can provide no assurance that we will be able to effectively remediate this material weakness in a timely manner, or in the course of remediating this weakness we may find additional historical errors in our accounting for income taxes or discover new facts that cause us to reach different conclusions with respect to uncertain tax positions or otherwise change our existing opinion of these matters. Any failure to maintain or implement required new or improved controls over the accounting for income taxes, or any difficulties we encounter in their implementation, could delay the remediation of the above mentioned material weakness, cause us to fail to meet our periodic reporting obligations or result in material misstatements in our financial statements. Any such failure could also adversely affect the results of periodic management evaluations regarding the effectiveness of our internal controls over financial reporting. The existence of a material weakness could result in errors in our financial statements that could result in a restatement of financial statements, cause us to fail to meet our reporting obligations require us to expend significant resources to correct the material weakness, expose us to regulatory or legal proceedings, subject us to fines, penalties or judgments or cause investors and creditors to lose confidence in our reported financial information.

25

We may have exposure to additional tax liabilities.
As a multinational company, we are subject to both income, withholding and non-income taxes, such as payroll, sales, use, value-added, net worth, property and goods and services taxes, both in the United States and various foreign jurisdictions.  Significant judgment is required in determining our worldwide income tax provision and other tax accruals.  In operating our global business, we enter into transactions across jurisdictions and taxing authorities may have different views as to pricing and characterization of those transactions.  In addition, our worldwide tax provision may be impacted by changes in foreign currency exchange rates, by entry into new businesses and geographies and changes to our existing businesses, by acquisitions, or by changes in the relevant tax, accounting and other laws, regulations, principles and interpretations.  We are regularly under audit by tax authorities with respect to income and non-income taxes and may have exposure to additional tax liabilities.  Although we believe that our tax estimates are reasonable, there is no assurance that the determination of tax audits or tax disputes will not be materially different from what is reflected in our historical income tax provisions and accruals.
Fluctuations in foreign currency exchange rates may negatively impact our financial results.
Our results of operations or financial condition may be negatively impacted by fluctuations in foreign currency exchange rates and devaluations of foreign currencies. We operate throughout the world through international sales subsidiaries, networks of exclusive and non-exclusive third party distributors, and non-exclusive VARs. As a result, certain sales and related expenses are denominated in currencies other than the United States Dollar. The foreign currencies for which we currently have the most significant exposure are the Australian Dollar, Canadian Dollar, Euro, British Pound, Mexican Peso, Malaysian Ringgit, Swedish Krona, Hungarian Forint, Russian Rouble and Venezuelan Bolivar. Our results of operations may fluctuate due to exchange rate fluctuation between the United States Dollar and other currencies because our financial results are reported on a consolidated basis in United States Dollars. We have historically implemented a foreign exchange hedging program using derivative financial instruments (e.g. forward contracts and options contracts) and operational strategies (e.g. natural hedges, netting, leading and lagging of accounts payables and account receivables) to hedge certain foreign exposures. However, we can provide no assurance that any of these strategies will be effective or continued or can we rely on our hedging program to eliminate all foreign currency exchange rate or devaluation risk.
Elimination of or substantial reduction in the Investissement Quebec Credit Program may negatively impact our financial results.
The province of Quebec, Canada has established a program to attract and retain investment in the information technology sector in Quebec. A corporation with employees performing eligible activities can apply for and receive a refund of up to 24% of eligible salaries (Salary Rebate), up to a maximum of $20,000 (CAD) per eligible employee. The program is administered by Investissement Quebec (“IQ”). IQ reviews applications and issues annual eligibility certificate to qualifying companies. IQ also issues annual eligibility certificates confirming named qualifying employees. The payment of the Salary Rebate is made by the Minister of Revenue of Quebec and is subject to audit at a later date. The Salary Rebate is taxable in the year of receipt. The classification of the rebate to these financial statement line items is consistent with the classification of the qualifying salaries that were eligible for the credit. The program was recently extended through 2025 and we plan to continue to apply for the credits for each eligible year. However, there is no guarantee that the program will continue or that we will continue to be able to participate. If the Quebec Government were to materially alter or eliminate the program or were subsequent audits by the Minister of Revenue found to materially reduce or eliminate the rebate for any specific year or periods, our financial results at quarter or fiscal year end could be materially and negatively impacted.
The interests of our controlling stockholders (the "sponsors”) may differ from the interests of our other stakeholders.
The interests of the sponsors may differ from our other stakeholders in material respects. For example, if we encounter financial difficulties or are unable to pay our debts as they mature, the interests of our sponsors, as equity holder of the Company, might conflict with the interests of the holders of the Senior Notes. The sponsors and their affiliates may also have an interest in pursuing acquisitions, divestitures, financings or other transactions that, in their judgment, could enhance their equity investments, even though such transactions might involve risks to the holders of our Senior Notes, including the incurrence of additional indebtedness. Additionally, the indenture governing the Senior Notes permits us to pay fees, dividends or make other restricted payments under certain circumstances, and the sponsors may have an interest in our doing so.
The sponsors and their affiliates are in the business of making investments in companies and may, from time to time in the future, acquire interests in businesses that directly or indirectly compete with certain portions of our business or are suppliers or customers of ours. The interests of the sponsors and their affiliates may differ from the interests of the Senior Note holders.
A failure to remain current in our filings with the Securities and Exchange Commission ("SEC") may have material adverse impacts on our business and liquidity.

26

If we are not able to remain current in our filings with the SEC, we may face several adverse consequences and restrictions.  While the Company is a voluntary filer and is not required by the rules and regulations of the SEC to continue filing current and periodic reports, in accordance with the terms of the indenture governing its Senior Notes, the Company files an annual report on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K in a manner that complies in all material respects with the requirements specified in such forms, and is required to do so in a timely manner. Failure to remain current in our filings will constitute a breach of our covenants under the indenture governing our Senior Notes and such breach could result in an event of default that would accelerate our payment obligations under the Senior Notes.   In addition, we will not be able to use a registration statement under the Securities Act of 1933, as amended (the “Securities Act”), covering a public offering of securities during the period that we are not current in our filings and we may be limited in our ability to raise funds in a private placement of our securities under Regulation D. These restrictions may impair our ability to raise funds in the public markets or private markets, should we desire to do so, and to attract and retain employees.
Payment of dividends to fund interest payments on our parent company's PIK Toggle Notes will utilize cash resources which could otherwise be utilized to fund operating cash flow requirements and service our debt obligations. These dividend payments may require us to borrow against our revolving credit facility, and may affect our ability to comply with financial covenants contained in our debt instruments.
In addition to our debt discussed above, our indirect parent company, Eagle Midco Inc. ("EGL Midco"), has issued $400 million in principal amount of Senior PIK Toggle Notes (the "Midco Notes"). The $400 million of Midco Notes were issued on June 10, 2013 and mature on June 15, 2018. We and our consolidated subsidiaries have not guaranteed the Midco Notes, and we have not pledged any assets as collateral for the payment of the Midco Notes. The Midco Notes are unsecured.
However, we expect to pay dividends of approximately $36 million per year to EGL Midco to fund interest payments on the Midco Notes. Payment of these dividends will utilize cash resources which could otherwise be utilized to fund operating cash flow requirements and service our debt obligations. When sufficient cash resources are not available to pay these cash dividends, we intend to borrow against our revolving credit facility to finance these cash dividends. The first lien senior secured leverage ratio covenant in our 2011 Credit Agreement is effective when we have a balance outstanding on our revolving credit facility. As a result, our intent to pay dividends to EGL Midco to service the Midco Notes may affect our ability to meet debt service requirements on our debt as well as our ability to comply with financial covenants contained in our debt instruments.
We are, and expect to be in the future subject to, litigation and legal proceedings which may adversely affect our business, financial condition and results of operations.
We are party to lawsuits and legal proceedings in the normal course of business. These matters are often expensive and disruptive to normal business operations and require significant management time and attention.   We are currently subject to, or may be subject to in the future, legal proceedings by various stakeholders including employees, customers, patent owners, suppliers, distributors, stockholders, former stockholders or others through private actions, class actions, administrative proceedings or other litigation. Certain of these matters include speculative claims for substantial or indeterminate amounts of damages, and include claims for injunctive relief. Litigation and regulatory proceedings can be lengthy, expensive, and disruptive to our operations and results cannot be predicted with certainty. Adverse outcomes with respect to litigation or any of these legal proceedings may result in significant settlement costs or judgments, penalties and fines, or require us to modify our products and features or require us to stop offering certain products, all of which could negatively impact our business and financial results. There may also be adverse publicity associated with legal proceedings, regardless of whether the allegations are valid or whether we are ultimately found liable or otherwise experience a negative outcome. As a result, litigation may adversely affect our business, financial condition and results of operations.
We are a “voluntary filer” with the SEC which may reduce the information you have access to regarding the Company, its controlling stockholders and certain transactions.
The Company is a "voluntary filer” with the SEC and is not required by the rules and regulations of the SEC to continue filing current and periodic reports. In accordance with the terms of the indenture governing the Senior Notes, the Company files an annual report on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K in a manner that complies in all material respects with the requirements specified in such form. However, the Company is not a fully reporting company that is subject to review under Section 408 of the Sarbanes-Oxley Act of 2002 and is not subject to certain other statutory provisions such as prohibitions on personal loans to directors and executive officers, the requirement to have a fully independent Audit Committee and the requirement to disgorge profits following an accounting restatement. Furthermore, the Company is not subject to the going private rules and certain tender offer regulations, and the beneficial holders of the Company's securities do not need to report on acquisitions or dispositions of the Company's securities or their plans regarding their influence and control over the Company, nor is the Company required to distribute proxy materials in connection with its annual meeting. In addition, the Dodd-Frank Wall Street Reform and Consumer Protection Act exempted issuers other than

27

large accelerated filers and accelerated filers from the auditor attestation requirements of Section 404(b) of the Sarbanes-Oxley Act of 2002. Finally, the Company's securities are not listed on an exchange and, accordingly, the Company is not subject to the corporate governance requirements set forth in the listing rules of The NASDAQ Stock Market, the New York Stock Exchange or any other exchange. Therefore, the Company's status as a voluntary filer reduces investors' rights to access significant information regarding the Company and its controlling stockholders and limits the governance requirements to which the Company is subject.

ITEM 1B - UNRESOLVED STAFF COMMENTS

None.

ITEM 2 - PROPERTIES

Our properties consist primarily of leased office facilities which we use for our sales, marketing, consulting, customer support, product development, executive and administrative functions. Additionally, we own buildings in Montreal, Canada and Columbus, Ohio. We are in contract to sell our Montreal, Canada building and we plan to lease space in the same area. Our corporate headquarters and executive offices are located in Austin, Texas where we currently lease approximately 100,000 square feet of space. We conduct our principal operations in Austin, Texas as well as several other locations across the Americas, including Dublin, California, where we lease approximately 75,000 square feet of space, Bensalem, Pennsylvania, where we lease approximately 43,000 square feet of space and Minneapolis, Minnesota, where we lease approximately 62,000 square feet of space. We also lease an additional 239,000 square feet of space for various functions in other locations across the U.S. In addition, internationally we lease approximately 406,000 square feet of space for operations and for sales offices in Latin America, Canada, EMEA, and Asia Pacific. Expiration dates of leases on all of our facilities range from 2015 to 2024. We believe that our existing domestic and international facilities are sufficient to meet our current needs. In addition, we believe suitable additional or alternative space would be available on commercially reasonable terms to accommodate expansion of our operations, if required. The restructuring plans we have implemented over the past few years have involved the exit or reduction in space of certain of our leased facilities. See Note 11 - Restructuring Costs in our audited consolidated financial statements for additional information.

ITEM 3 - LEGAL PROCEEDINGS
We are a party to various legal proceedings and administrative actions, all of which are of an ordinary or routine nature incidental to our operations, except as otherwise described below. We do not believe that such proceedings and actions will, individually or in the aggregate, have a material adverse effect on our business, financial condition, results of operations or cash flows, except as may otherwise be described below.
State Court Shareholder Litigation
 In connection with the announcement of the proposed acquisition of Epicor Software Corporation ("Legacy Epicor") by funds advised by Apax in April 2011, four putative stockholder class action suits were filed in the Superior Court of California, Orange County, and two such suits were filed in Delaware Chancery Court. The actions filed in California were entitled Kline v. Epicor Software Corp. et al., (filed Apr. 6, 2011); Tola v. Epicor Software Corp. et al., (filed Apr. 8, 2011); Watt v. Epicor Software Corp. et al., (filed Apr. 11, 2011), and Frazer v. Epicor Software et al., (filed Apr. 15, 2011). The actions filed in Delaware were entitled Field Family Trust Co. v. Epicor Software Corp. et al., (filed Apr. 12, 2011) and Hull v. Klaus et al., (filed Apr. 22, 2011). Amended complaints were filed in the Tola and Field Family Trust actions on April 13, 2011 and April 14, 2011, respectively. Plaintiff Kline dismissed his lawsuit on April 18, 2011 and shortly thereafter filed an action in federal district court. Kline then dismissed his federal lawsuit on July 22, 2011. The state court suits alleged that the Legacy Epicor directors breached their fiduciary duties of loyalty and due care, among others, by seeking to complete the sale of Legacy Epicor to funds advised by Apax through an allegedly unfair process and for an unfair price and by omitting material information from the Solicitation/Recommendation Statement on Schedule 14D-9 that Legacy Epicor filed on April 11, 2011 with the SEC. The complaints also alleged that Legacy Epicor, Apax Partners, L.P. and Element Merger Sub, Inc. aided and abetted the directors in the alleged breach of fiduciary duties. The plaintiffs sought certification as a class and relief that included, among other things, an order enjoining the tender offer and merger, rescission of the merger, and payment of plaintiff's attorneys' fees and costs. On April 25, 2011, plaintiff Hull filed a motion in Delaware Chancery Court for a preliminary injunction seeking to enjoin the parties from taking any action to consummate the transaction. On April 28, 2011, plaintiff Hull withdrew this motion. On December 30, 2011, Hull dismissed his Delaware suit.

On May 2, 2011, after engaging in discovery, plaintiffs advised that they did not intend to seek injunctive relief in connection with the merger, but would instead file an amended complaint seeking damages in California Superior Court following the consummation of the tender offer. On May 11, 2011, the Superior Court for the County of Orange entered an Order consolidating the Tola, Watt, and Frazer cases pursuant to a joint stipulation of the parties. Plaintiffs filed a Second Amended Complaint on September 1, 2011, which made essentially the same claims as the original complaints. Plaintiffs Kline and Field Family Trust have both joined in the amended complaint. We filed a demurrer (motion to dismiss) to this amended complaint on September 29, 2011. The demurrers were heard on December 12, 2011, and the Court overruled them. The Defendants answered the Complaint on December 22, 2011. On June 22, 2012, the court granted plaintiff's motion for class certification and dismissed Mr. Hackworth as a defendant.

After the parties had completed fact discovery and begun expert discovery, plaintiffs sought leave to amend their complaint to add two new defendants, the Company's former chief financial officer and the Company's former financial advisor, Moelis & Company. On February 22, 2013, the Court granted plaintiffs leave, and plaintiffs' Third Amended Complaint was filed. On April 5, 2013, pursuant to a stipulation between the parties, the Court dismissed Legacy Epicor from this action with prejudice. On April 29, 2013, the Court overruled demurrers by the new defendants to the Third Amended Complaint.

Although we believed this lawsuit was without merit and have vigorously defended against the claims, the parties engaged in a mediation on October 21, 2013. Following the mediation, the parties reached an agreement in principle to settle the action, subject to the approval of the Court. On May 23, 2014, the Court preliminarily approved the proposed settlement and ordered the creation of a settlement fund of $18 million from the various defendants and their insurers. On October 24, 2014, the hearing on final approval of the settlement was held and the court approved the settlement and issued a final order and judgment.  A final hearing was set for April 24, 2015, at which hearing the plaintiffs shall report to the Court on the payment of claims to the Epicor shareholders. During the year ended September 30, 2014, we paid $7.7 million to settle our portion of the litigation. As of September 30, 2014, we do not believe we will pay any additional amounts for the litigation, and as such, we have no remaining liability recorded for the litigation as of September 30, 2014.


ITEM 4 - MINE SAFETY DISCLOSURES

Not Applicable.


PART II

ITEM 5 - MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES

No public trading market exists for the common stock, no par value, of Epicor Software Corporation. All of the outstanding shares of common stock, no par value, of Epicor Software Corporation are held by Eagle Holdco, L.P., the registrant's parent company.

In November 2011, the Board of Directors of Eagle Topco LP, a limited partnership (“Eagle Topco”), our indirect parent company, approved a Restricted Unit plan for purposes of compensation to our employees and certain directors. See Note 10 - Share Based Compensation in our audited consolidated financial statements for further information. The following table summarizes restricted units granted by Eagle Topco to our employees and directors during the quarter ended September 30, 2014.

Month
 
Restricted Units Granted
August 2014
 
173,000



The sales of the above securities were exempt from registration under the Securities Act in reliance upon Section 4(2) of the Securities Act as transactions by an issuer not involving any public offering. The recipients of the securities in each of these transactions represented their intentions to acquire the securities for investment only and not with a view to or for sale in connection with any distribution thereof, and appropriate legends were placed upon the securities issued in these transactions.

28

All recipients had adequate access, through their relationships with the Company and Eagle Topco, to information about the Company and Eagle Topco. The sales of these securities were made without any general solicitation or advertising.

In December 2011, Eagle Topco issued 707,010 Series B units to certain employees and directors as compensation, for an initial contribution of $2.8571 per unit. In December 2013 and January 2014, we repurchased 409,506 Series B Units in Eagle Topco for a total of $1.4 million.

In December 2013 and June 2014, we made voluntary dividend payments of $18.5 million and $18.0 million, respectively, to our indirect parent company, EGL Midco, to fund interest payments on the $400 million of Midco Notes which mature in June 2018. We intend to continue making voluntary dividend payments to EGL Midco to fund future interest payments on the Midco Notes. If EGL Midco pays all interest in cash, we anticipate that our voluntary dividend payments to EGL Midco will be approximately $36 million per year from fiscal 2015 through fiscal 2018.

Interest on the Midco Notes will be required to be paid in cash to the extent that we are permitted to make dividend payments to EGL Midco. The 2011 Credit Agreement and the indenture governing the Senior Notes restrict our ability to pay dividends or make distributions or other payments to EGL Midco to fund payments with respect to the Midco Notes or to repay or repurchase the Midco Notes unless the restricted payment covenants in these agreements are satisfied. However, dividend payments will only be provided to the extent that after funding the interest payment our domestic cash and cash equivalents plus available borrowings under our revolving credit facility exceed $25.0 million.

See "Parent Company PIK Toggle Notes" in Note 6 - Debt in our audited consolidated financial statements for further information regarding the Midco Notes.

ITEM 6 - SELECTED FINANCIAL DATA

The following table sets forth our selected historical consolidated financial data for the periods presented. The summary historical consolidated financial information as of September 30, 2014 and 2013 and for the fiscal years ended September 30, 2014, 2013 and 2012 are derived from, and should be read in conjunction with, our audited consolidated financial statements included elsewhere in this Report. As discussed further in Note 2 of the “Notes to Consolidated Financial Statements” contained in Item 8 of this Form 10-K, we have restated our consolidated financial statements to correct certain errors in our prior period financial statements related to accounting for income taxes.

The summary historical consolidated financial information as of September 30, 2012 and 2011 and for the period from Inception to September 30, 2011 have been derived from and should be read in conjunction with, our audited consolidated financial statements included in our Report on Form 10-K for the fiscal year ended September 30, 2012, filed with the Securities and Exchange Commission on December 12, 2012. The consolidated statements of stockholder's equity were revised to reflect a 2011 income tax benefit adjustment resulting in an increase to retained earnings and total stockholder’s equity of $0.8 million.  Revisions to increase goodwill associated with tax adjustments from the 2011 merger of approximately $8.0 million are reflected in the beginning balance as of October 1, 2012.

The summary historical consolidated financial information as of September 30, 2010, for the period from October 1, 2010 to May 15, 2011, and for the fiscal year ended September 30, 2010, have been derived from the Predecessor’s audited consolidated financial statements not included in this Report. Please also refer to “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” and the notes to our audited consolidated financial statements included elsewhere in this Report.

29

 
 
Predecessor
 
 
 
Year Ended September 30,
(in thousands)
 
 
As of and for the year ended September 30, 2010
 
October 1, 2010 to May 15, 2011
 
Inception to September 30, 2011
 
2012
 
2013
 
2014
 
 
 
 
 
 
 
(Restated)
 
(Restated)
 
(Restated)
 
 
Total revenues
 
 
$
369,222

 
$
227,330

 
$
304,755

 
$
855,457

 
$
961,731

 
$
994,956

Operating expenses:
 
 
 
 
 
 
 
 
 
 
 
 
 
     Cost of revenues
 
 
145,129

 
87,788

 
133,512

 
356,404

 
394,496

 
391,184

     Sales and marketing
 
 
56,390

 
36,200

 
53,657

 
147,446

 
165,240

 
170,667

     Product development
 
 
30,917

 
19,659

 
31,417

 
83,304

 
102,573

 
104,696

General and administrative
 
 
28,116

 
21,519

 
27,611

 
75,702

 
76,580

 
70,469

Depreciation and amortization
 
 
39,611

 
25,322

 
50,716

 
138,985

 
160,865

 
183,131

Acquisition-related costs
 
 
2,862

 
16,846

 
42,581

 
8,845

 
8,561

 
8,780

     Restructuring costs
 
 
2,981

 
27

 
11,049

 
4,776

 
4,890

 
3,896

Total operating expenses
 
 
306,006

 
207,361

 
350,543

 
815,462

 
913,205

 
932,823

Operating income (loss)
 
 
63,216

 
19,969

 
(45,788
)
 
39,995

 
48,526

 
62,133

Interest expense
 
 
(30,427
)
 
(33,069
)
 
(36,643
)
 
(90,483
)
 
(92,669
)
 
(87,108
)
Other income (expense), net
 
 
(101
)
 
223

 
(257
)
 
(133
)
 
(992
)
 
(911
)
Income (loss) from continuing operations before income taxes
 
 
32,688

 
(12,877
)
 
(82,688
)
 
(50,621
)
 
(45,135
)
 
(25,886
)
Income tax expense (benefit)
 
 
13,948

 
(4,488
)
 
(27,543
)
 
(8,735
)
 
(13,177
)
 
(5,037
)
Income (loss) from continuing operations
 
 
18,740

 
(8,389
)
 
(55,145
)
 
(41,886
)
 
(31,958
)
 
(20,849
)
Loss from discontinued operations, net of income taxes
 
 
(357
)
 
—

 
—

 
—

 
—

 
—

Gain from sale of discontinued operations, net of income taxes
 
 
6,178

 
—

 
—

 
—

 
—

 
—

Net income (loss)
 
 
$
24,561

 
$
(8,389
)
 
$
(55,145
)
 
$
(41,886
)
 
$
(31,958
)
 
$
(20,849
)
Other Financial Data:
 
 
 
 
 
 
 
 
 
 
 
 
 
Ratio of Earnings to Fixed Charges (1)
 
 
2.04x
 
N/A
 
N/A
 
N/A
 
N/A
 
N/A

 
 
Predecessor
 
 
 
 
 
 
 
 
 
 
As of September 30,
 
As of September 30,
(in thousands)
 
 
2010
 
2011
 
2012
 
2013
 
2014
 
 
 
 
 
(Restated)
 
(Restated)
 
(Restated)
 
 
Selected Balance Sheet Data:
 
 
 
 
 
 
 
 
 
 
 
     Cash and cash equivalents
 
 
$
74,290

 
$
44,796

 
$
130,676

 
$
82,902

 
$
130,359

     Total assets
 
 
851,906

 
2,468,652

 
2,426,327

 
2,429,012

 
2,284,596

     Total debt, including current maturities
 
 
499,395

 
1,324,259

 
1,316,578

 
1,312,383

 
1,277,927

     Stockholder's equity
 
 
196,862

 
588,539

 
550,787

 
518,247

 
457,889

     Cash dividends declared and paid
 
 
—

 
—

 
—

 
—

 
36,500

(1) For purposes of computing the ratio of earnings to fixed charges, earnings consist of income before income taxes plus fixed charges. Fixed charges consist of interest expense, amortization of deferred issuance costs, a portion of rental expense that management believes is representative of the interest component of rental expense, and interest related to uncertain tax positions. For periods in which income (loss) from continuing operations is a loss, the Ratio of Earnings to Fixed Charges is not applicable (N/A).

30





ITEM 7 - MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
The following discussion and analysis of our results of operations and financial condition should be read in conjunction with the audited consolidated financial statements and related notes thereto appearing elsewhere in this report. This discussion contains forward-looking statements that involve risks, uncertainties and assumptions. Our actual results may differ materially from those anticipated in these forward-looking statements as a result of a variety of factors, including those set forth under “Risk Factors” in Part I, section IA. Unless the context requires otherwise, references to “we,” “our,” “us”, "Epicor" and “the Company” are to Epicor Software Corporation and its consolidated subsidiaries. Unless the context requires otherwise, references to "Solarsoft" refer to the business of Solarsoft Business Systems, which we acquired in October 2012 and whose results are included in our results subsequent to the date we acquired it.
Overview
Epicor is a leading global provider of enterprise application software and services focused on small and mid-sized companies and the divisions and subsidiaries of Global 1000 enterprises. We provide industry-specific solutions to the manufacturing, distribution, retail and services sectors. Our fully integrated solutions, which primarily include software, professional services and support services and may include hardware products, are considered “mission critical” to many of our customers, as they manage the flow of information across the core functions, operations and resources of their businesses and ultimately to their customers and suppliers. By enabling companies to automate and integrate information and critical business processes throughout their enterprise, as well as across their supply chain and distribution networks, our customers can increase their efficiency and productivity, which may result in higher revenues, increased profitability and improved customer loyalty.
Our fully integrated systems and services include one or more of the following software applications: inventory and production management, supply chain management (“SCM”), manufacturing execution systems ("MES"), order management, point-of-sale (“POS”) and retail management, accounting and financial management, customer relationship management (“CRM”), human capital management (“HCM”) and service management, among others. Our solutions also respond to our customers’ need for increased supply chain visibility and transparency by offering omni-channel commerce and collaborative capabilities that allow enterprises to extend their business and more fully integrate their operations with those of their customers, suppliers and partners. We believe this collaborative approach distinguishes us from most of the conventional enterprise resource planning (“ERP”) vendors, whose primary focus is predominately on internal processes and efficiencies within a single plant, facility or business. For this reason, we believe our products and services are deeply embedded in our customers’ businesses and are a critical component to their success.
In addition to processing the transactional business information for the vertical markets we serve, our data warehousing, business intelligence and industry catalog and content products aggregate industry data to provide our customers with advanced product information, multidimensional analysis, modeling and reporting.
We have developed strategic relationships with many of the well-known and influential market participants across all segments in which we operate, and have built a large and highly diversified base of more than 20,000 customers who use our systems, support and/or services offerings on a regular, ongoing basis in over 35,000 sites and locations.
We have a global customer footprint across more than 150 countries and have a strong presence in both mature and emerging markets in North America, South America, Europe, Africa, Asia and Australia/New Zealand, with approximately 4,500 employees worldwide as of September 30, 2014. Our software is available in more than 30 languages and we continue to translate and localize our systems to enter new geographical markets. In addition, we have a growing network of over 400 global partners, value-added resellers and systems integrators providing a comprehensive range of solutions and services based on our software. This worldwide coverage provides us with economies of scale, higher capital productivity through lower cost offshore operations, the ability to support increasingly global businesses and to more effectively deliver our systems and services to high-growth emerging markets.
We specialize in and target three application software segments: ERP, Retail Solutions and Retail Distribution, which we consider our segments for reporting purposes. These segments are determined in accordance with how our management views and evaluates our business and based on the criteria as outlined in authoritative accounting guidance regarding segments. We believe these segments accurately reflect the manner in which our management views and evaluates the business.
Because these segments reflect the manner in which our management views our business, they necessarily involve judgments that our management believes are reasonable in light of the circumstances under which they are made. These judgments may change over time or may be modified to reflect new facts or circumstances. Segments may also be changed or modified to reflect technologies and applications that are newly created, change over time, or evolve based on business

31

conditions, each of which may result in reassessing specific segments and the elements included within each of those segments. Future events, including changes in our senior management, may affect the manner in which we present segments in the future.
Beginning in fiscal 2014, the Company elected to change the presentation of the revenues and cost of revenues sections of our consolidated statements of comprehensive loss to better align our presentation with other companies in our industry and to enhance comparability. Beginning in fiscal 2014, within revenues and cost of revenues, we present software and software related services, professional services and hardware and other. Prior periods have been reclassified to conform to the current period presentation. The change in presentation had no effect on the total amount of revenues or cost of revenues and no change has been made to the Company’s reporting segments.
Corporate Background
As a result of a series of mergers completed in May 2011, we became the parent company of Activant Group Inc. (“AGI”), the parent company of Activant Solutions Inc., our Predecessor for reporting purposes, (the “Predecessor” or “Activant”), and the former Epicor Software Corporation (“Legacy Epicor”). In December 2011, we changed our name to Epicor Software Corporation in connection with the merger of Legacy Epicor, AGI and Activant with and into us under Delaware law. Funds advised by Apax Partners L.P. and Apax Partners, LLP (together referred to as “Apax”) and certain of our employees indirectly own all of the outstanding shares of the Company.
General Business Trends
Demand for our product offerings has generally been correlated with macroeconomic and business conditions.  During our fiscal 2014, the economy showed signs of continued improvement. While the outlook for growth remains positive, concern remains regarding the overall strength of the recovery. We continue to evaluate the economic situation, the business environment and our outlook for changes. We believe that our customers and prospective customers will invest in IT products and services that deliver value, reduce their operating costs and achieve strong return on investment and we believe that our product and service offerings position us to remain competitive.
In fiscal 2014, our revenues grew approximately 3.5% as compared to the prior year. The increase in revenues was due to strong growth in software license, Software as a Service ("SaaS"), payment exchange, software support and hosting and managed services revenues. These increases offset decreases in professional services revenues while our hardware and other revenues were relatively flat. Cost of revenues in total and as a percentage of revenues were lower year over year primarily as a result of a mix shift to higher software and software related services revenues and hosting and managed services revenues as well as lower hardware equipment costs due to a favorable mix of hardware products sold in the current fiscal year. Other operating expenses increased primarily due to an increase in depreciation and amortization expense. As a result of the increase in revenues and corresponding increase in gross margins, partially offset by higher other operating expenses, our operating income in fiscal 2014 increased $14.0 million compared to the prior year. Our operating income margin increased to 6.2% in fiscal 2014 compared to 5.0% in the prior year.
Our ERP segment delivered solid growth in revenues and contribution margin in fiscal 2014, primarily driven by growth in revenues from software licenses, SaaS, software support and professional services in our America’s (North, Central and South America) region and software support revenues in our EMEA (Europe, Middle East and Africa) region and software license revenues in our APAC (Asia Pacific) region, partially offset by lower professional services revenues in our APAC and EMEA regions due to lower professional services backlog. Our Retail Distribution segment also contributed solid revenue and contribution margin growth in fiscal 2014, driven by increased software license, payment exchange and hardware equipment revenues which have been favorably impacted by improvements in consumer confidence, the residential housing market recovery and a beneficial hardware refresh cycle as several customers have updated their hardware platforms. Our Retail Solutions segment performance continues to be affected by lower software license sales to existing customers, longer sales cycles, as well as by the number and timing of large strategic deals. Lower software license revenues in Retail Solutions in fiscal 2014 have contributed to lower professional services revenues, which have resulted in lower contribution margin in the current fiscal year. Additionally, Retail Solutions hardware and other revenues have been lower in the current fiscal year due to a lower number of strategic roll outs as a result of lower software license revenues.
Over the last year we have enhanced our capabilities and marketplace experience with additions to our management team. In October 2013, Joseph L. Cowan became our President and Chief Executive Officer. Additionally, Janie West was appointed as Chief Product Officer and Mark Mincin was appointed Chief Information Officer during fiscal 2014.
Components of Operations

32

The key components of our results of operations are as follows:
Revenues
Our revenues are primarily derived from sales of our software and software related services, professional services and hardware and other to customers that are categorized into one of our three segments - ERP, Retail Solutions and Retail Distribution.

•
ERP segment - Our ERP segment provides (1) distribution solutions designed to meet the expanding requirement to support a demand driven supply network by increasing focus on the customer and providing a more seamless order-to-shipment cycle for a wide range of vertical markets including electrical supply, plumbing, medical supply, heating and air conditioning, tile, industrial machinery and equipment, industrial supplies, building supplies, fluid power, janitorial and sanitation, medical, value-added fulfillment, redistribution and general distribution; (2) manufacturing solutions designed for discrete, process and mixed-mode manufacturers with batch, lean and “to-order” manufacturing in a range of verticals including industrial machinery, instrumentation and controls, medical devices, rubber and plastics, food and beverage, aerospace and defense, electronics and high tech, and automotive; and (3) financial management and professional services solutions designed to provide the project accounting, time and expense management, and financial analytics and reporting necessary to support the complex requirements of serviced-based companies in the business services, consulting, financial services, not-for-profit and technology services sectors.

•
Retail Solutions segment - Our Retail Solutions segment supports both (1) distributed retail environments that require comprehensive omni-channel retail solutions including POS store operations, mobility, cross-channel order management, customer relationship management ("CRM"), loyalty management, merchandising, planning and assortment planning, business intelligence and audit and operations management capabilities and (2) retailers seeking to leverage the cloud and on-demand computing with our subscription based Epicor Retail SaaS offering that includes a preconfigured, full suite retail solution, the infrastructure for the host and store hardware, ongoing solution updates, monitoring, maintenance and support. Retailers can also choose a hosted option that provides a licensed, customizable solution with complete delivery, management, and support of the infrastructure and applications in the cloud. Our Retail Solutions segment caters to the general merchandise, specialty retail, apparel and footwear, sporting goods and department store verticals.

•
Retail Distribution segment - Our Retail Distribution segment supports small to mid-sized, independent or affiliated retailers that require integrated POS and ERP offerings. Customers in this segment are primarily independent hardware retailers, lumber and home centers, lawn and garden centers, farm and agriculture retailers, retail pharmacies, sporting goods, and other specialty retailers. Our Retail Distribution segment also supports customers involved in the manufacture, distribution, sale and installation of new and remanufactured parts used in the maintenance and repair of automobiles and light trucks primarily in North America.

Within each segment, we generate revenues from software and software related services, professional services, and hardware and other products as described below.

Software and Software Related Services:

•
Software license revenues - Revenues from the granting of perpetual licenses to customers to use our software and application offerings.

•
Software and cloud subscriptions revenues – Recurring fees earned from granting customers access to a broad range of our software and application offerings on a subscription basis. These offerings consist primarily of software application modules and suites, proprietary catalogs, ecommerce and electronic data interchange, data warehouses and other data management products and all software accessed or managed on-demand over the Internet through a Software as a Service (“SaaS”) model.

•
Software support revenues – Revenues earned primarily for providing customers with technical support services, as well as unspecified software upgrades (when and if available) and release updates and patches.


Professional Services:


33

Consist primarily of revenues generated from implementation contracts to install (software and hardware), configure and deploy our software products. Our professional services revenues also include business and technical consulting, integration services, custom software development and product training and educational services regarding the use of our software products. Additionally, we provide managed services for customers hosted at our data center facilities, partner data centers or physically on-premise at customer facilities.
                       
Hardware and Other:

Consist primarily of revenues generated from the re-sale of servers, POS and storage product offerings, hardware maintenance fees and the sale of business products.

Operating Expenses
Our operating expenses consist primarily of cost of software and software related services revenues, cost of professional services revenues, cost of hardware and other revenues, sales and marketing, product development, general and administrative expenses, acquisition-related costs and restructuring costs as well as non-cash expenses, including depreciation and amortization. We allocate overhead expenses including facilities and information technology costs to all departments based on headcount. As such, overhead expenses are included in cost of revenues and each operating expense category. All operating expenses are allocated to segments, except as otherwise noted below.

•
Cost of software and software related services revenues - Cost of software and software related services revenues consists primarily of direct costs of software duplication and delivery, third-party royalty fees, channel partner referral fees, third party maintenance costs, salary related costs and other costs associated with product updates and providing support services, as well as material and production costs associated with our automotive catalog and other software and cloud subscription and allocated overhead expenses.

•
Cost of professional services revenues - Cost of professional services revenues consists primarily of salary related costs, third party consulting fees, travel costs and allocated overhead expenses associated with providing customers' system installation and integration, custom modification and training services. Additionally the cost of professional services includes salary related costs, outside services costs, travel costs and allocated overhead expenses associated with providing our hosting and managed services offerings.

•
Cost of hardware and other revenues - Cost of hardware and other revenues consists primarily of hardware equipment costs, our logistics organization, third party hardware maintenance contracts and the cost of business products.

•
Sales and marketing - Sales and marketing expense consists primarily of salaries and bonuses, commissions, share-based compensation expense, employee benefits, travel, marketing promotional expenses and allocated overhead expenses. Corporate marketing expenses are not allocated to our segments.

•
Product development - Product development expense consists primarily of salaries and bonuses, share-based compensation expense, employee benefits, outside services and allocated overhead expenses.

•
General and administrative - General and administrative expense primarily consists of salaries and bonuses, share-based compensation expense, employee benefits, outside services, and facility and information technology allocations for the executive, finance and accounting, human resources and legal support functions. Bad debt expenses and legal settlement fees are allocated to our segments and the remaining general and administrative expenses are not allocated.

•
Depreciation and amortization - Depreciation and amortization expense primarily consists of depreciation attributable to our fixed assets and amortization attributable to our intangible assets acquired in acquisitions. Depreciation and amortization are not allocated to our segments.

•
Acquisition-related costs - Acquisition-related costs consists primarily of legal fees, investment banker fees, due diligence fees, costs to integrate acquired companies, and costs related to contemplated business combinations and acquisitions. Acquisition-related costs are not allocated to our segments.

•
Restructuring costs - Restructuring costs relate to management approved restructuring actions to eliminate certain employee positions and to consolidate certain excess facilities with the intent to integrate acquisitions and streamline

34

and focus our operations to properly align our cost structure with our projected revenue streams. Restructuring costs are not allocated to our segments.
Non-Operating Expenses
Our non-operating expenses consist of the following:

•
Interest expense - Interest expense represents interest on our outstanding debt, amortization of our original issue discount and deferred financing fees related to our outstanding debt and interest recorded for our interest rate swap.

•
Other income (expense), net - Other income (expense), net consists primarily of interest income, other non-income based taxes, loss on extinguishment of debt, foreign currency gains or losses and gains or losses on marketable securities.

•
Income tax expense (benefit) - Income tax expense (benefit) is based on federal, state and foreign taxes owed in these jurisdictions in accordance with current enacted laws and tax rates. Our income tax provision includes current and deferred taxes for these jurisdictions, as well as the impact of uncertain tax benefits for the estimated tax positions taken on tax returns.
Results of Operations

Year Ended September 30, 2014 Compared to the year ended September 30, 2013

Total revenues
Our total revenues were $995.0 million and $961.7 million for the year ended September 30, 2014 and 2013, respectively. Total revenues increased by $33.3 million, or 3%, for the year ended September 30, 2014 as compared to the year ended September 30, 2013. The increase was primarily due to growth in software license, SaaS, payment exchange and software support revenues as well as a $5.7 million decrease in deferred revenue purchase accounting adjustments as described in more detail below.
The following table sets forth our segment revenues by software and software related services, professional services and hardware and other for the periods indicated and the variance thereof:
 

35

 
 
Year Ended September 30,
 
 
 
 
(in thousands, except percentages)
 
2014
 
2013
 
Variance $
 
Variance %
ERP revenues:
 
 
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
 
 
Software license
 
$
115,531

 
$
105,971

 
$
9,560

 
9
 %
Software and cloud subscriptions
 
21,581

 
18,481

 
3,100

 
17
 %
Software support
 
312,516

 
296,788

 
15,728

 
5
 %
Total software and software related services
 
449,628

 
421,240

 
28,388

 
7
 %
Professional services
 
159,959

 
158,118

 
1,841

 
1
 %
Hardware and other
 
17,339

 
19,111

 
(1,772
)
 
(9
)%
Total ERP revenues
 
626,926

 
598,469

 
28,457

 
5
 %
 
 
 
 
 
 
 
 
 
Retail Solutions revenues:
 
 
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
 
 
Software license
 
13,351

 
14,907

 
(1,556
)
 
(10
)%
Software and cloud subscriptions
 
8,945

 
7,829

 
1,116

 
14
 %
Software support
 
42,065

 
41,067

 
998

 
2
 %
Total software and software related services
 
64,361

 
63,803

 
558

 
1
 %
Professional services
 
45,073

 
49,603

 
(4,530
)
 
(9
)%
Hardware and other
 
24,396

 
28,751

 
(4,355
)
 
(15
)%
Total Retail Solutions revenues
 
133,830

 
142,157

 
(8,327
)
 
(6
)%
 
 
 
 
 
 
 
 
 
Retail Distribution revenues:
 
 
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
 
 
Software license
 
24,009

 
20,644

 
3,365

 
16
 %
Software and cloud subscriptions
 
57,065

 
55,242

 
1,823

 
3
 %
Software support
 
77,668

 
76,995

 
673

 
1
 %
Total software and software related services
 
158,742

 
152,881

 
5,861

 
4
 %
Professional services
 
28,358

 
26,883

 
1,475

 
5
 %
Hardware and other
 
47,100

 
41,341

 
5,759

 
14
 %
Total Retail Distribution revenues
 
234,200

 
221,105

 
13,095

 
6
 %
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Total revenues:
 
 
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
 
 
Software license
 
152,891

 
141,522

 
11,369

 
8
 %
Software and cloud subscriptions
 
87,591

 
81,552

 
6,039

 
7
 %
Software support
 
432,249

 
414,850

 
17,399

 
4
 %
Total software and software related services
 
672,731

 
637,924

 
34,807

 
5
 %
Professional services
 
233,390

 
234,604

 
(1,214
)
 
(1
)%
Hardware and other
 
88,835

 
89,203

 
(368
)
 
—
 %
Total revenues
 
$
994,956

 
$
961,731

 
$
33,225

 
3
 %
 
    
Our ERP, Retail Solutions and Retail Distribution segments accounted for approximately 63%, 13% and 24%, respectively, of our revenues during the year ended September 30, 2014. This compares to the year ended September 30, 2013, in which our ERP, Retail Solutions and Retail Distribution segments accounted for approximately 62%, 15% and 23%, respectively, of our revenues.


36

As a result of purchase accounting, deferred revenue of acquired companies is reduced to reflect the cost of the related work to be performed plus a reasonable profit margin. These adjustments decrease over time as acquired contracts are completed. The following table sets forth, for the periods indicated, our Non-GAAP segment revenues by software and software related services, professional services and hardware and other excluding the impact of deferred revenue purchase accounting adjustments. Non-GAAP segment revenues, which exclude the impact of deferred revenue purchase accounting adjustments, do not represent GAAP revenues for our segments and should not be viewed as alternatives for GAAP revenues. We use segment revenues excluding the impact of deferred revenue purchase accounting adjustments in order to compare the results of our segments on a comparable basis.
 
 
 
Year Ended September 30,
 
Year Ended September 30,
(in thousands)
 
2014
 
2013
 
 
Non-GAAP
 
Purchase Accounting Adjustment
 
GAAP
 
Non-GAAP
 
Purchase Accounting Adjustment
 
GAAP
ERP revenues:
 
 
 
 
 
 
 
 
 
 
 
 
Software and software related services
 
$
449,713

 
$
(85
)
 
$
449,628

 
$
424,505

 
$
(3,265
)
 
$
421,240

Professional services
 
159,962

 
(3
)
 
159,959

 
158,234

 
(116
)
 
158,118

Hardware and other
 
17,339

 
—

 
17,339

 
19,111

 
—

 
19,111

Total ERP revenues
 
627,014

 
(88
)
 
626,926

 
601,850

 
(3,381
)
 
598,469

 
 
 
 
 
 
 
 
 
 
 
 
 
Retail Solutions revenues:
 
 
 
 
 
 
 
 
 
 
 
 
Software and software related services
 
64,361

 
—

 
64,361

 
63,816

 
(13
)
 
63,803

Professional services
 
45,343

 
(270
)
 
45,073

 
50,079

 
(476
)
 
49,603

Hardware and other
 
24,396

 
—

 
24,396

 
28,751

 
—

 
28,751

Total Retail Solutions revenues
 
134,100

 
(270
)
 
133,830

 
142,646

 
(489
)
 
142,157

 
 
 
 
 
 
 
 
 
 
 
 
 
Retail Distribution revenues:
 
 
 
 
 
 
 
 
 
 
 
 
Software and software related services
 
158,804

 
(62
)
 
158,742

 
154,786

 
(1,905
)
 
152,881

Professional services
 
28,358

 
—

 
28,358

 
27,024

 
(141
)
 
26,883

Hardware and other
 
47,315

 
(215
)
 
47,100

 
41,755

 
(414
)
 
41,341

Total Retail Distribution revenues
 
234,477

 
(277
)
 
234,200

 
223,565

 
(2,460
)
 
221,105

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Total revenues:
 
 
 
 
 
 
 
 
 
 
 
 
Software and software related services
 
672,878

 
(147
)
 
672,731

 
643,107

 
(5,183
)
 
637,924

Professional services
 
233,663

 
(273
)
 
233,390

 
235,337

 
(733
)
 
234,604

Hardware and other
 
89,050

 
(215
)
 
88,835

 
89,617

 
(414
)
 
89,203

Total revenues
 
$
995,591

 
$
(635
)
 
$
994,956

 
$
968,061

 
$
(6,330
)
 
$
961,731



37

The following discussion is based upon our GAAP results of operations.

•
ERP revenues - ERP revenues increased by $28.5 million, or 5%, for the year ended September 30, 2014 compared to the year ended September 30, 2013.

◦
ERP software and software related services revenues increased by $28.4 million, or 7%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. The increase was primarily as a result of a $15.7 million increase in software support revenues (which consisted of $12.5 million attributable to the addition of new customer software support contracts and support price increases partially offset by attrition, as well as a $3.2 million decrease in deferred revenue purchase accounting adjustments) as well as a $9.6 million increase in software license revenues led by our Americas region which grew year over year software license revenues as a result of revenues from large strategic sales transactions. Additionally, software and cloud subscriptions revenues increased by $3.1 million primarily due to growth in SaaS revenues.
◦
ERP professional services revenues increased by $1.8 million, or 1%, for the year ended September 30, 2014 compared to the year ended September 30, 2013 driven by an increase in our Americas region due to growth software license revenues in the preceding years, which positively affects follow-on professional services implementation revenues, partially offset by decreases in our APAC and EMEA regions.
◦
ERP hardware and other revenues decreased by $1.7 million, or 9%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. The decrease was primarily attributable to lower hardware equipment sales to the manufacturing sector in our Americas region.
  
•
Retail Solutions revenues - Retail Solutions revenues decreased by $8.3 million, or 6%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. Professional services revenues decreased by $4.5 million primarily due to lower software license revenues in fiscal year 2014 and 2013, which adversely affected follow-on professional services implementation revenues. Hardware and other revenues decreased by $4.4 million primarily due to large strategic sales transactions in the prior year. Software and software related services revenues increased by $0.6 million. The increase in software and software related services revenues was primarily attributable to a $1.1 million increase in software and cloud subscriptions revenues, due primarily to increased SaaS revenues, as well as a $1.0 million increase in software support revenues primarily as a result of the addition of new customer software support contracts and support price increases partially offset by customer attrition and a $1.5 million decrease in software license revenues due to a lower level of sales to existing customers in the current year.

•
Retail Distributions revenues - Retail Distribution revenues increased by $13.1 million, or 6%, for the year ended September 30, 2014 as compared to the year ended September 30, 2013. Software and software related services revenues increased by $5.9 million. The increase in software and software related services revenues was driven by a $3.4 million increase in software license revenues as a result of increased revenues from new customers and existing customers (including a $0.8 million decrease in deferred revenue purchase accounting adjustments), a $1.8 million increase in software and cloud subscriptions revenues due primarily to increased payment exchange revenues partially offset by lower catalog revenues and a $0.7 million increase in software support revenues (driven primarily by a $1.0 million decrease in deferred revenue purchase accounting adjustments which was partially offset by customer attrition). Professional services revenues increased by $1.5 million due to increases in hosting, network support and implementation revenues. Hardware and other revenues increased by $5.7 million primarily due to increased demand from existing customers to refresh their hardware equipment.


38

Total operating and other expenses
The following table sets forth our operating and other expenses for the periods indicated and the variance thereof:
 
 
 
Year Ended September 30,
 
 
 
 
(in thousands, except percentages)
 
2014
 
2013
 
Variance $
 
Variance %
 
 
 
 
(Restated)
 
 
 
 
Cost of software and software related services revenues
 
$
147,709

 
$
144,748

 
$
2,961

 
2
 %
Cost of professional services revenues
 
177,974

 
180,129

 
(2,155
)
 
(1
)%
Cost of hardware and other revenues
 
65,501

 
69,619

 
(4,118
)
 
(6
)%
Sales and marketing
 
170,667

 
165,240

 
5,427

 
3
 %
Product development
 
104,696

 
102,573

 
2,123

 
2
 %
General and administrative
 
70,469

 
76,580

 
(6,111
)
 
(8
)%
Depreciation and amortization
 
183,131

 
160,865

 
22,266

 
14
 %
Acquisition-related costs
 
8,780

 
8,561

 
219

 
3
 %
Restructuring costs
 
3,896

 
4,890

 
(994
)
 
(20
)%
Total operating expenses
 
932,823

 
913,205

 
19,618

 
2
 %
Interest expense
 
(87,108
)
 
(92,669
)
 
5,561

 
(6
)%
Other expense, net
 
(911
)
 
(992
)
 
81

 
(8
)%
Income tax benefit
 
(5,037
)
 
(13,177
)
 
8,140

 
(62
)%

•
Cost of software and software related services revenues - Cost of software and software related services revenues increased by $3.0 million, or 2%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. The increase was primarily attributable to a $3.1 million increase in software and cloud subscriptions cost of revenues as a result of increased SaaS and payment exchange cost of revenues driven by increased revenues, as well as a $0.2 million increase in software license cost of sales primarily as a result of increased royalty costs due to increased software license revenues, partially offset by a $0.3 million decrease in software support costs.

•
Cost of professional services revenues - Cost of professional services revenues decreased by $2.2 million, or 1%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. The decrease was primarily due to reduced employee related expenses as a result of lower professional services revenues.

•
Cost of hardware and other revenues - Cost of hardware and other revenues decreased by $4.1 million, or 6%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. The decrease was primarily attributable to a decrease in hardware equipment costs driven by lower hardware equipment revenues in our Retail Solutions segment, a mix shift of hardware equipment sold in our ERP and Retail Distribution segments to products with lower costs than our ordinary mix of hardware as well as lower third party maintenance costs. These decreases were partially offset by an increase in hardware equipment costs in our Retail Distribution segment attributed to higher hardware equipment revenues. Additionally, third party hardware maintenance costs decreased driven by lower revenues.

•
Sales and marketing - Sales and marketing expenses increased by $5.4 million, or 3%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. The increase was primarily the result of a $3.3 million increase in commissions due to increased software license revenues and a $4.9 million increase in employee related costs due primarily to increased incentive bonus, travel and salary and wages costs, partially offset by a $1.5 million decrease in sales conference expenses, $0.7 million decrease in referral fees, a $0.3 million decrease in marketing related expenses, a $0.2 million decrease in outside services and a $0.1 million decrease in allocated IT and facilities costs.

•
Product development - Product development expenses increased by $2.1 million, or 2%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. The increase was primarily the result of a $1.7 million increase in incentive compensation expense, a $0.7 million increase in other employee related costs and a $0.5 million increase in allocated costs, partially offset by a $0.5 million increase in capitalized software costs and a $0.3 million decrease in outside services costs.


39

•
General and administrative - General and administrative expenses decreased by $6.1 million, or 8%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. The decrease was primarily the result of a $10.1 million year over year reduction in expenses related to the shareholder litigation ($8.9 million of charges were recorded during the year ended September 30, 2013, including a $7.8 million settlement and $1.1 million of legal fees, while during the year ended September 30, 2014 we recorded a $1.2 million legal fee insurance recovery), as well as a $2.2 million sales and use tax benefit for recoveries and adjustments to reserves related to the Solarsoft acquisition, a $1.4 million decrease in other salary related expenses, a $1.2 million decrease in bad debt expense, a $0.7 million decrease in financing related fees and a $0.6 million decrease in outside services expenses, partially offset by a $2.5 million increase in severance costs (including a one-time $2.0 million severance cost related to the departure of our former President and CEO), a $2.3 million increase in incentive compensation expense, a $2.1 million increase in share based compensation expense, a $1.7 million increase in legal fees as a result of an intellectual property litigation proceeding we have initiated against Alternative during the year ended September 30, 2014 and a $1.5 million favorable one-time payroll tax adjustment related to purchase accounting reserves that occurred during the year ended September 30, 2013.

•
Depreciation and amortization - Depreciation and amortization expense was $183.1 million for the year ended September 30, 2014 compared to $160.9 million for the year ended September 30, 2013, an increase of $22.2 million. The increase was primarily the result of a $9.0 million impairment recorded to reduce the carrying value of our facility in Montreal, Canada to its fair value, a $4.6 million impairment recorded for leasehold improvements and furniture and equipment which the Company plans to abandon in connection with exiting leased facilities, as well as $3.4 million of increased amortization recorded on development costs placed in service, $4.0 million of increased depreciation related to facility leasehold improvements costs and capitalized IT equipment costs and $1.1 million of increased amortization of acquired intangible assets. See Note 3 - Property and Equipment in our audited consolidated financial statements.

•
Acquisition-related costs - Acquisition-related costs were $8.8 million for the year ended September 30, 2014 compared to $8.6 million for the year ended September 30, 2013. Acquisition-related costs for the year ended September 30, 2014 consisted primarily of costs for integration activities, such as consolidating the Company's information systems and accounting back office functions, as well as fees incurred relating to the legal entity consolidations of the Solarsoft acquisition. The acquisition costs for the year ended September 30, 2013 consisted primarily of costs for integration activities, such as consolidating the Company's information systems and the accounting back office functions, as well as costs relating to the acquisition of Solarsoft.

•
Restructuring costs - During the year ended September 30, 2014, we incurred $3.9 million of management-approved restructuring costs, primarily severance costs to eliminate certain employee positions and lease termination and restructuring costs to exit certain leased facilities. During the year ended September 30, 2013, we incurred $4.9 million of management-approved restructuring costs as a result of our restructuring actions primarily related to eliminating certain employee positions as a result of prior acquisitions. We expect to incur additional restructuring charges to exit certain identified facilities during fiscal 2015. See Note 11 - Restructuring Costs in our audited consolidated financial statements.
Interest expense
Interest expense for the year ended September 30, 2014 was $87.1 million compared to $92.7 million for the year ended September 30, 2013. The $5.6 million decrease in interest expense was attributed primarily to a $5.8 million decrease in our 2011 Credit Agreement term loan interest expense due to interest rate reductions as a result of refinancing amendments in March 2013 and January 2014 and lower outstanding principal balances and a $1.7 million decrease due to decreased borrowings against our revolving credit facility, partially offset by a $1.4 million increase in interest expense reclassified from accumulated other comprehensive loss related to our interest rate swap and a $0.5 million increase in other fees and expenses. See Note 6 - Debt and Note 16 - Accumulated Other Comprehensive Loss in our audited consolidated financial statements.
Other expense, net
Other expense, net was $0.9 million for the year ended September 30, 2014 compared to $1.0 million for the year ended September 30, 2013. The year ended September 30, 2014 amount consisted primarily of $1.0 million of foreign exchange losses as well as a $0.5 million loss on extinguishment of debt recorded in connection with the refinancing of our term loan in January 2014 partially offset by $0.5 million of interest income and $0.1 million of sales tax refunds. The year ended September 30, 2013 amount consisted primarily of $1.3 million of foreign exchange losses, partially offset by $0.3 million of interest income.

40

Income tax benefit
We recorded an income tax benefit of $5.0 million, or 20% of pre-tax loss, during the year ended September 30, 2014, compared to an income tax benefit of $13.2 million, or 29% of pre-tax loss, during the year ended September 30, 2013. Our income tax rate for the year ended September 30, 2014, differed from the federal statutory rate primarily due to changes in foreign and state tax rates on our deferred tax liabilities, foreign earnings that are currently taxed in the US under the Controlled Foreign Corporation Regime set forth in IRC Section 951 through 965 (“Income Inclusion”), share-based compensation, other non-deductible expenses, lower tax rates in foreign jurisdictions where earnings are deemed permanently reinvested, and changes in our liabilities for uncertain tax positions (FIN 48).
Our income tax rate for the year ended September 30, 2013, differed from the federal statutory rate primarily due to non-deductible expenses, earnings that are currently taxed in the U.S. under the Controlled Foreign Corporation regime set forth in the IRC Sec 951 through 965 ("Income Inclusion"), reconciliation adjustments made to our income tax payables, changes in foreign and state tax rates as applied to our deferred liability balances, lower tax rates in jurisdictions where earnings are deemed permanently reinvested and share-based compensation.
We are included in the consolidated federal income tax return of our indirect parent company, EGL Midco. We provide for income taxes under the separate return method, by which Epicor and its domestic subsidiaries compute tax expense as though they file a separate federal income tax return.  Under the separate company method, our income tax expense/(benefit) does not account for the taxable income or expense at EGL Midco, which primarily is comprised of Midco Notes interest expense (“Midco Interest Expense”). The Midco Interest Expense is included in our consolidated federal income tax return when filed. We have not entered into a tax sharing agreement with EGL Midco. We may enter into an EGL Midco tax sharing agreement with EGL Midco in the future.
See Note 9 - Income Taxes in our audited consolidated financial statements for additional information about income taxes.
Contribution margin
Our management measures the performance of each of our segments based on several metrics, including contribution margin, which is a Non-GAAP financial measure. Segment contribution margin includes all segment revenues less the related cost of sales, direct marketing, sales, and product development expenses as well as certain general and administrative expenses, including bad debt expenses and direct legal costs. A significant portion of each segment’s expenses arises from shared services and centrally managed infrastructure support costs that we allocate to the segments to determine segment contribution margin. These expenses primarily include information technology services, facilities, and telecommunications costs. Certain operating expenses are not allocated to segments because they are separately managed at the corporate level and are excluded from the calculation of contribution margin for each segment.
See Note 13 - Segment Reporting in our audited consolidated financial statements for a more detailed description of contribution margin, the reasons why we believe contribution margin provides useful information to investors, the limitations surrounding the use of contribution margin, and a reconciliation of contribution margin to loss before income taxes.
Contribution margin for the year ended September 30, 2014 and 2013 is as follows:
 
 
 
Year Ended September 30,
 
 
 
 
(in thousands, except percentages)
 
2014
 
2013
 
Variance $
 
Variance %
ERP
 
$
218,378

 
$
194,096

 
$
24,282

 
13
 %
Retail Solutions
 
39,429

 
43,217

 
(3,788
)
 
(9
)%
Retail Distribution
 
80,948

 
70,082

 
10,866

 
16
 %
Total segment contribution margin
 
$
338,755

 
$
307,395

 
$
31,360

 
10
 %

•
ERP contribution margin - Contribution margin for ERP increased by $24.3 million, or 13%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. Software and software related services margins increased by $25.0 million as a result of a $9.0 million increase in software license margins due to increased software license revenues, a $14.5 million increase in software support margins (attributable to an $11.3 million increase from new customer software support revenues and support price increases partially offset by attrition and a $3.2 million reduction in the deferred revenue purchase accounting adjustments) and a $1.5 million increase in software and cloud subscriptions margins primarily due to increased SaaS and electronic data interchange revenues. Professional services

41

margins increased by $2.7 million driven by increased hosting and managed services revenues as well as lower employee salary and benefit related costs. Hardware and other margins increased by $1.3 million due to a favorable mix of hardware equipment sold. Additionally, ERP contribution margin was positively impacted by a $0.8 million decrease in bad debt expense, a $0.7 million decrease in outside services costs, a $0.8 million decrease in sales conference expense and a $0.7 million decrease in referral fees. These increases in ERP contribution margin were offset by a $4.2 million increase in sales and marketing and product development employee related and allocated expenses, a $1.9 million increase in commission expense as a result of increased software license revenues and a $1.5 million increase in legal expenses.
•
Retail Solutions contribution margin - Contribution margin for Retail Solutions decreased by $3.8 million, or 9%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. The decrease was primarily as a result a $3.4 million decrease in professional services margins due to lower professional services revenues, a $0.2 million decrease in hardware and other margins due to lower hardware equipment revenues and a $1.4 million increase in sales and marketing and product development employee related expenses, partially offset by a $1.0 million increase in software and software related services margins due to higher SaaS and software support revenues.
•
Retail Distribution contribution margin - Contribution margin for Retail Distribution increased by $10.9 million, or 16%, for the year ended September 30, 2014 compared to the year ended September 30, 2013. Software and software related services margins increased by $5.8 million (including a $1.8 million decrease in deferred revenue purchase accounting adjustments) driven by higher software license and payment exchange revenues as well as higher software support margins. Hardware and other margins increased by $2.7 million as a result of increased hardware equipment revenues and higher margins on the equipment sold. Professional services margins increased by $1.2 million due to higher hosting and professional services revenues. Additionally, Retail Distribution contribution margin was positively impacted by a $0.6 million decrease in sales conference expenses, a $0.5 million decrease in sales and marketing and product development employee related costs, a $0.5 million increase in capitalized software costs, a $0.4 million reduction in bad debt expense and a $0.3 million decrease in supplies and materials expense. These increases in contribution margin were offset by a $1.4 million increase in sales commission expenses due to higher software license revenues.

Year Ended September 30, 2013 Compared to the year ended September 30, 2012

Total revenues
Our total revenues were $961.7 million for the year ended September 30, 2013 as compared to $855.5 million for the year ended September 30, 2012. Total revenues increased by $106.3 million, or 12%, for the year ended September 30, 2013 as compared to the year ended September 30, 2012. The increase was due primarily to the inclusion of $77.4 million (net of $5.0 million of deferred revenue purchase accounting adjustments) of revenue from Solarsoft products, a $14.4 million decrease in deferred revenue purchase accounting adjustments related to prior acquisitions and growth in software and software related services, professional services and hardware and other revenues as described in more detail below.


42

The following table sets forth our segment revenues by software and software related services, professional services and hardware and other for the periods indicated and the variance thereof:

 
 
Year Ended September 30,
 
 
 
 
(in thousands, except percentages)
 
2013
 
2012
 
Variance $
 
Variance %
ERP revenues:
 
 
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
 
 
Software license
 
$
105,971

 
$
100,395

 
$
5,576

 
6
 %
Software and cloud subscriptions
 
18,481

 
11,652

 
6,829

 
59
 %
Software support
 
296,788

 
247,752

 
49,036

 
20
 %
Total software and software related services
 
421,240

 
359,799

 
61,441

 
17
 %
Professional services
 
158,118

 
138,417

 
19,701

 
14
 %
Hardware and other
 
19,111

 
16,984

 
2,127

 
13
 %
Total ERP revenues
 
598,469

 
515,200

 
83,269

 
16
 %
 
 
 
 
 
 
 
 
 
Retail Solutions revenues:
 
 
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
 
 
Software license
 
14,907

 
20,698

 
(5,791
)
 
(28
)%
Software and cloud subscriptions
 
7,829

 
6,323

 
1,506

 
24
 %
Software support
 
41,067

 
39,035

 
2,032

 
5
 %
Total software and software related services
 
63,803

 
66,056

 
(2,253
)
 
(3
)%
Professional services
 
49,603

 
48,614

 
989

 
2
 %
Hardware and other
 
28,751

 
23,444

 
5,307

 
23
 %
Total Retail Solutions revenues
 
142,157

 
138,114

 
4,043

 
3
 %
 
 
 
 
 
 
 
 
 
Retail Distribution revenues:
 
 
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
 
 
Software license
 
20,644

 
18,078

 
2,566

 
14
 %
Software and cloud subscriptions
 
55,242

 
52,302

 
2,940

 
6
 %
Software support
 
76,995

 
73,152

 
3,843

 
5
 %
Total software and software related services
 
152,881

 
143,532

 
9,349

 
7
 %
Professional services
 
26,883

 
18,564

 
8,319

 
45
 %
Hardware and other
 
41,341

 
40,047

 
1,294

 
3
 %
Total Retail Distribution revenues
 
221,105

 
202,143

 
18,962

 
9
 %
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Total revenues:
 
 
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
 
 
Software license
 
141,522

 
139,171

 
2,351

 
2
 %
Software and cloud subscriptions
 
81,552

 
70,277

 
11,275

 
16
 %
Software support
 
414,850

 
359,939

 
54,911

 
15
 %
Total software and software related services
 
637,924

 
569,387

 
68,537

 
12
 %
Professional services
 
234,604

 
205,595

 
29,009

 
14
 %
Hardware and other
 
89,203

 
80,475

 
8,728

 
11
 %
Total revenues
 
$
961,731

 
$
855,457

 
$
106,274

 
12
 %



 

43

Our ERP, Retail Solutions and Retail Distribution segments accounted for approximately 62%, 15% and 23%, respectively, of our revenues during the year ended September 30, 2013. This compares to the year ended September 30, 2012, in which our ERP, Retail Solutions and Retail Distribution segments accounted for approximately 60%, 16% and 24%, respectively, of our revenues.

As a result of purchase accounting, deferred revenue of acquired companies is reduced to reflect the cost of the related work to be performed plus a reasonable profit margin. These adjustments decrease over time as acquired contracts are completed. The following table sets forth, for the periods indicated, our Non-GAAP segment revenues by software and software related services, professional services and hardware and other excluding the impact of deferred revenue purchase accounting adjustments. Non-GAAP segment revenues, which exclude the impact of deferred revenue purchase accounting adjustments, do not represent GAAP revenues for our segments and should not be viewed as alternatives for GAAP revenues. We use segment revenues excluding the impact of deferred revenue purchase accounting adjustments in order to compare the results of our segments on a comparable basis.

 
 
 
Year Ended September 30,
 
Year Ended September 30,
(in thousands)
 
2013
 
2012
 
 
Non-GAAP
 
Purchase Accounting Adjustment
 
GAAP
 
Non-GAAP
 
Purchase Accounting Adjustment
 
GAAP
ERP revenues:
 
 
 
 
 
 
 
 
 
 
 
 
Software and software related services
 
$
424,505

 
$
(3,265
)
 
$
421,240

 
$
372,818

 
$
(13,019
)
 
$
359,799

Professional services
 
158,234

 
(116
)
 
158,118

 
138,562

 
(145
)
 
138,417

Hardware and other
 
19,111

 
—

 
19,111

 
16,984

 
—

 
16,984

Total ERP revenues
 
601,850

 
(3,381
)
 
598,469

 
528,364

 
(13,164
)
 
515,200

 
 
 
 
 
 
 
 
 
 
 
 
 
Retail Solutions revenues:
 
 
 
 
 
 
 
 
 
 
 
 
Software and software related services
 
63,816

 
(13
)
 
63,803

 
67,178

 
(1,122
)
 
66,056

Professional services
 
50,079

 
(476
)
 
49,603

 
49,259

 
(645
)
 
48,614

Hardware and other
 
28,751

 
—

 
28,751

 
23,444

 
—

 
23,444

Total Retail Solutions revenues
 
142,646

 
(489
)
 
142,157

 
139,881

 
(1,767
)
 
138,114

 
 
 
 
 
 
 
 
 
 
 
 
 
Retail Distribution revenues:
 
 
 
 
 
 
 
 
 
 
 
 
Software and software related services
 
154,786

 
(1,905
)
 
152,881

 
143,946

 
(414
)
 
143,532

Professional services
 
27,024

 
(141
)
 
26,883

 
18,564

 
—

 
18,564

Hardware and other
 
41,755

 
(414
)
 
41,341

 
40,491

 
(444
)
 
40,047

Total Retail Distribution revenues
 
223,565

 
(2,460
)
 
221,105

 
203,001

 
(858
)
 
202,143

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Total revenues:
 
 
 
 
 
 
 
 
 
 
 
 
Software and software related services
 
643,107

 
(5,183
)
 
637,924

 
583,942

 
(14,555
)
 
569,387

Professional services
 
235,337

 
(733
)
 
234,604

 
206,385

 
(790
)
 
205,595

Hardware and other
 
89,617

 
(414
)
 
89,203

 
80,919

 
(444
)
 
80,475

Total revenues
 
$
968,061

 
$
(6,330
)
 
$
961,731

 
$
871,246

 
$
(15,789
)
 
$
855,457


44




The following discussion is based upon our GAAP results of operations.

•
ERP revenues - ERP revenues increased by $83.3 million, or 16%, for the year ended September 30, 2013 as compared to the year ended September 30, 2012. Of this increase, $62.3 million was attributable to revenues from Solarsoft products (net of $3.1 million of deferred revenue purchase accounting adjustments).

◦
ERP software and software related services revenues increased by $61.5 million, or 17%, for the year ended September 30, 2013 compared to the year ended September 30, 2012. Revenue from Solarsoft products contributed $37.4 million and the remaining $24.1 million was due primarily to a $22.0 million increase in software support revenues and a $4.5 million increase in software and cloud subscriptions revenues, partially offset by a $2.4 million decrease in software license revenues. The increase in software support revenues was primarily due to a $12.5 million decrease in deferred revenue purchase accounting adjustments as well as the addition of new customer software support contracts and support price increases partially offset by attrition. The increase in software and cloud subscriptions revenues was primarily attributable to growth in SaaS revenues. The decrease in software license revenues was primarily driven by a change in a portion of our sales teams compensation plans from a December to a September year end in fiscal year 2012 (effectively creating two sales year ends in the prior year for a portion of our sales team which has the tendency to incentivize our sales team to close a higher percentage of opportunities in the sales pipeline) as well as an increase in the amount of software license revenue deferred as of September 30, 2013.
◦
ERP professional services revenues increased by $19.7 million, or 14%, for the year ended September 30, 2013 compared to the year ended September 30, 2012. Revenue from Solarsoft products contributed $19.5 million, and the remainder of the increase was primarily attributable to having a full year of revenue from Cogita Business Services International Ltd. ("Cogita"), which was acquired in the third quarter of fiscal 2012 as well as a $0.1 million decrease in deferred revenue purchase accounting adjustments.
◦
ERP hardware and other revenues increased by $2.1 million, or 13%, for the year ended September 30, 2013 compared to the year ended September 30, 2012. Revenue from Solarsoft products contributed $5.4 million, which was partially offset by a $3.3 million decrease due to a lower mix of systems sold with hardware.
  
•
Retail Solutions revenues - Retail Solutions revenues increased by $4.0 million, or 3%, for the year ended September 30, 2013 compared to the year ended September 30, 2012. The increase in Retail Solutions revenues was driven primarily by a $5.3 million increase in hardware and other revenues as a result of large follow-on strategic hardware sales transactions as well as a $1.0 million increase in professional services revenues primarily due to a large professional services backlog entering into fiscal year 2013 following strong software license revenues in the year ended September 30, 2012 as well as a $0.2 million decrease in deferred revenue purchase accounting adjustments, partially offset by a $2.3 million decrease in software and software related services revenues. The decrease in software and software related services revenues was primarily attributable to a $5.8 million decrease in software license revenues due to a lower level of strategic sales transactions in the year ended September 30, 2013 as well as a change in the sales compensation plans from a December to a September year end in fiscal year 2012 (effectively creating two sales year ends in the prior year which has the tendency to incentivize our sales team to close a higher percentage of opportunities in the sales pipeline). The decrease in software license revenues was partially offset by a $2.0 million increase in software support revenues due to a $1.1 million decrease in deferred revenue purchase accounting adjustments and a $0.9 million increase in software support revenues due to the addition of new customer software support contracts and support price increases partially offset by legacy platform attrition and a $1.5 million increase in software and cloud subscriptions revenues due primarily to increased SaaS revenues.

•
Retail Distributions revenues - Retail Distribution revenues increased by $19.0 million, or 9%, for the year ended September 30, 2013 as compared to the year ended September 30, 2012. Revenue from Solarsoft products contributed $15.1 million (net of $1.9 million of deferred revenue purchase accounting adjustments), and the remaining $3.9 million increase was primarily the result of a $1.4 million increase in software and software related services revenues, a $1.4 million increase in professional services revenues and a $1.1 million increase in hardware and other revenues. Software and software related services revenues increased by $9.4 million primarily due to the inclusion of $8.0 million (net of $1.8 million of deferred revenue purchase accounting adjustments) of revenues related to Solarsoft products, a $1.8 million increase as a result of our acquisition of Internet AutoParts, Inc. ("Internet AutoParts") as well as a $1.0 million increase in payment exchange revenue, partially offset by a $0.9 million decrease in software support revenues as a result of legacy platform attrition and a $0.5 million decrease in software license revenues as a result of

45

lower software license revenue from new customers. Professional services revenues increased by $8.3 million primarily due to the inclusion of $6.9 million (net of $0.1 million of deferred revenue purchase accounting adjustments) of revenues related to Solarsoft products, a $0.8 million increase in hosting and managed services revenues and a $0.6 million increase in professional services consulting revenues. Hardware and other revenues increased by $1.3 million due to the inclusion of $0.2 million of revenues related to Solarsoft products as well as a $1.1 million increase due primarily to a higher mix of customer add-on orders.
Total operating and other expenses

The following table sets forth our operating and other expenses for the periods indicated and the variance thereof:
 
 
 
Year Ended September 30,
 
 
 
 
(in thousands, except percentages)
 
2013
 
2012
 
Variance $
 
Variance %
 
 
(Restated)
 
(Restated)
 
 
 
 
Cost of software and software related services revenues
 
$
144,748

 
$
130,010

 
$
14,738

 
11
 %
Cost of professional services revenues
 
180,129

 
161,618

 
18,511

 
11
 %
Cost of hardware and other revenues
 
69,619

 
64,776

 
4,843

 
7
 %
Sales and marketing
 
165,240

 
147,446

 
17,794

 
12
 %
Product development
 
102,573

 
83,304

 
19,269

 
23
 %
General and administrative
 
76,580

 
75,702

 
878

 
1
 %
Depreciation and amortization
 
160,865

 
138,985

 
21,880

 
16
 %
Acquisition-related costs
 
8,561

 
8,845

 
(284
)
 
(3
)%
Restructuring costs
 
4,890

 
4,776

 
114

 
2
 %
Total operating expenses
 
913,205

 
815,462

 
97,743

 
12
 %
Interest expense
 
(92,669
)
 
(90,483
)
 
(2,186
)
 
2
 %
Other expense, net
 
(992
)
 
(133
)
 
(859
)
 
646
 %
Income tax benefit
 
(13,177
)
 
(8,735
)
 
(4,442
)
 
51
 %

•
Cost of software and software related services revenues - Cost of software and software related services revenues increased by $14.7 million, or 11%, for the year ended September 30, 2013 compared to the year ended September 30, 2012. Cost of software and software related services revenues from Solarsoft products contributed $14.7 million. Cost of software license revenues decreased by $2.8 million as a result of lower third party software costs due to lower software license revenues, which was offset by cost of software and software related services which increased by $2.5 million primarily as a result of increased SaaS costs driven by increased SaaS revenues as well as a $0.3 million increase in software support costs.

•
Cost of professional services revenues - Cost of professional services revenues increased by $18.5 million, or 11%, for the year ended September 30, 2013 compared to the year ended September 30, 2012. Cost of professional services revenues related to Solarsoft products contributed $17.6 million of the increase, and the remaining $0.9 million was due primarily to an increase in employee related expenses as a result of higher professional services revenues.

•
Cost of hardware and other revenues - Cost of hardware and other revenues increased by $4.8 million, or 7%, for the year ended September 30, 2013 compared to the year ended September 30, 2012. Cost of hardware and other revenues related to Solarsoft products contributed $3.6 million of the increase, and the remaining $1.2 million was due primarily to a $1.8 million increase in hardware equipment costs as a result of higher hardware equipment revenues, partially offset by a $0.6 million decrease in hardware maintenance costs.

•
Sales and marketing - Sales and marketing expenses increased by $17.8 million, or 12%, for the year ended September 30, 2013 as compared to the year ended September 30, 2012. The increase was primarily the result of the inclusion of $12.0 million of Solarsoft expenses as well as a $3.7 million increase in employee related costs due to higher headcount, a $1.6 million increase in sales conference costs, a $0.8 million increase in referral fees, $0.7 million of allocated expenses due to higher headcount and $0.4 million of marketing expenses partially offset by a $1.8 million decrease in commission expenses.

46

•
Product development - Product development expenses increased by $19.3 million, or 23%, for the year ended September 30, 2013 compared to the year ended September 30, 2012. The increase was primarily the result of the inclusion of $9.9 million of Solarsoft expenses for the year ended September 30, 2013, as well as a $5.5 million increase in employee related costs, and a $4.2 million increase in allocated costs due to higher headcount, partially offset by a $0.7 million increase in capitalized software costs.

•
General and administrative - General and administrative expenses increased by $0.9 million, or 1%, for the year ended September 30, 2013 compared to the year ended September 30, 2012. The increase was primarily the result of a $7.8 million charge for the estimated settlement of our shareholder litigation, an $0.8 million increase in benefits costs, as well as the inclusion of $4.1 million of Solarsoft expenses, partially offset by a $5.9 million reduction in bad debt expense, a $2.6 million reduction in share based compensation expense, a $2.5 million reduction in legal costs, and a $1.0 million decrease in other employee related costs.

•
Depreciation and amortization - Depreciation and amortization expense was $160.9 million for the year ended September 30, 2013 compared to $139.0 million for the year ended September 30, 2012, an increase of $21.9 million. The increase was primarily the result of $14.4 million additional depreciation and amortization due to the Solarsoft acquisition as well as $3.6 million of increased depreciation related to facility leasehold improvements costs and capitalized IT equipment costs and $3.5 million of increased amortization recorded on development costs placed in service.

•
Acquisition-related costs - Acquisition-related costs were $8.6 million for the year ended September 30, 2013 compared to $8.8 million for the year ended September 30, 2012. Acquisition-related costs for the year ended September 30, 2013 consisted primarily of acquisition costs for integration activities, such as consolidating the Company's information systems and the accounting back office functions, as well as legal, tax and accounting fees relating to the acquisition of Solarsoft. Acquisition-related costs for the year ended September 30, 2012 consisted primarily of $4.9 million of integration activities due to the Acquisitions and $3.9 million of acquisition costs primarily consisting of costs related to the integration related activities due to the Acquisitions such as consolidating the Company's information systems as well as due diligence fees and legal fees related to the acquisition of Solarsoft, which was consummated in the first quarter of our fiscal 2013.

•
Restructuring costs - During the year ended September 30, 2013, we incurred $4.9 million of management-approved restructuring costs, primarily as a result of the acquisition of Solarsoft, including severance costs to eliminate certain employee positions and lease termination and restructuring costs to consolidate certain excess facilities. During the year ended September 30, 2012, we incurred $4.8 million of management approved restructuring costs, primarily as a result of the Acquisitions, to eliminate certain employee positions and to consolidate certain excess facilities with the intent to integrate acquisitions and streamline and focus our operations to properly align our cost structure with our projected revenue streams.
Interest expense

Interest expense for the year ended September 30, 2013 was $92.7 million compared to $90.5 million for the year ended September 30, 2012. The year over year increase in our outstanding debt related to the October 2012 draw on our revolving credit facility to finance the Solarsoft acquisition, during the year ended September 30, 2013 resulting in increased interest expense of approximately $1.7 million. Additionally, we reclassified $1.9 million of other comprehensive loss on our interest rate swap into interest expense. These increases were partially offset by a 0.5% interest rate reduction as a result of refinancing the term loan in March 2013. See Note 6 - Debt in our audited consolidated financial statements.

Other expense, net

Other expense for the year ended September 30, 2013 was $1.0 million compared to $0.1 million for the year ended September 30, 2012. Other expense for the year ended September 30, 2013 included $1.3 million of foreign exchange losses, partially offset by $0.3 million of interest income. Other expense, net for the year ended September 30, 2012 included $0.8 million of foreign exchange losses, a $0.7 million sales tax assessment and a loss on disposal of fixed assets of $0.5 million partially offset by $0.9 million of earnings from our previous minority interest in Internet AutoParts and $0.7 million of interest income.

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Income tax benefit
We recognized an income tax benefit of $13.2 million, or 29% of pre-tax loss, for the year ended September 30, 2013, compared to an income tax benefit of $8.7 million, or 17% of pre-tax loss, for the year ended September 30, 2012. Our income tax rate for the year ended September 30, 2013, differed from the federal statutory rate primarily due to non-deductible expenses, earnings that are currently taxed in the U.S. under the Controlled Foreign Corporation regime set forth in the IRC Sec 951 through 965 ("Income Inclusion"), reconciliation adjustments made to our income tax payables, changes in foreign and state tax rates as applied to our deferred liability balances, lower tax rates in jurisdictions where earnings are deemed permanently reinvested and share-based compensation.
For the year ended September 30, 2012, our income tax rate differed from the federal statutory rate primarily due earnings that are currently taxed in the U.S. under the Controlled Foreign Corporation regime set forth in the IRC Sec 951 through 965 ("Income Inclusion") , share-based compensation, lower tax rates in jurisdictions where earnings are deemed permanently reinvested, the impact of foreign exchange rates on our deferred tax assets and liabilities, and adjustments to our deferred tax liabilities.
Contribution margin
Our management measures the performance of each of our segments based on several metrics, including contribution margin, which is a Non-GAAP financial measure. Segment contribution margin includes all segment revenues less the related cost of sales, direct marketing, sales, and product development expenses as well as certain general and administrative expenses, including bad debt expenses and direct legal costs. A significant portion of each segment’s expenses arises from shared services and centrally managed infrastructure support costs that we allocate to the segments to determine segment contribution margin. These expenses primarily include information technology services, facilities and telecommunications costs.
See Note 13 - Segment Reporting in our audited consolidated financial statements included in Part II - Item 8 of this filing for a description of contribution margin, the reasons why we believe contribution margin provides useful information to investors, the limitations surrounding the use of contribution margin and a reconciliation contribution margin to loss before income taxes.
Contribution margin for the years ended September 30, 2013 and 2012 is as follows:
 
 
 
Year Ended September 30,
 
 
 
 
(in thousands, except percentages)
 
2013
 
2012
 
Variance $
 
Variance %
ERP
 
$
194,096

 
$
154,127

 
$
39,969

 
26
 %
Retail Solutions
 
43,217

 
47,042

 
(3,825
)
 
(8
)%
Retail Distribution
 
70,082

 
65,787

 
4,295

 
7
 %
Total segment contribution margin
 
$
307,395

 
$
266,956

 
$
40,439

 
15
 %

•
ERP contribution margin - Contribution margin for ERP increased by $40.0 million, or 26%, for the year ended September 30, 2013 compared to the year ended September 30, 2012. Solarsoft contributed $16.1 million of contribution margin for the year ended September 30, 2013. Software and software related services margins increased by $23.9 million (including a $12.7 million decrease in deferred revenue purchase accounting adjustments) attributable to a $20.4 million increase in customer support margins as a result of a $7.9 million increase from new customer software support revenues and support price increases partially offset by customer attrition and a $12.5 million reduction in the deferred revenue purchase accounting adjustments, a $3.7 million increase in software and cloud subscriptions margins primarily due to increased SaaS revenues and a $0.2 million decrease in software license margins due to lower software license revenues. Professional services margins increased by $1.0 million driven by higher hosting and consulting revenues. Additionally there was a $3.9 million reduction in legal fees, a $4.6 million reduction in bad debt expense and a $1.4 million reduction in commissions, partially offset by a $5.9 million increase in sales and marketing and product development employee related expenses as a result of increased headcount, a $2.7 million increase in allocated expenses as a result of increased sales and marketing and product development headcount, a $0.9 million increase in sales conference costs, a $0.9 million increase in channel partner referral fees and a $0.5 million increase in marketing related expenses.

•
Retail Solutions contribution margin - Contribution margin for Retail Solutions decreased by $3.8 million, or 8%, for the year ended September 30, 2013 as compared to the year ended September 30, 2012. The decrease was primarily a result of a $2.4 million decrease in software and software related services margins attributable to a $5.1 million decrease in software license margins due to lower software license revenues partially offset by a $2.3 million increase

48

in customer support margins ($1.2 million increase from new customer software support revenues and support price increases partially offset by customer attrition and a $1.1 million reduction in the deferred revenue purchase accounting adjustments), a $0.4 million increase in software and cloud subscriptions margins primarily due to increased SaaS revenues. Professional services margins decreased by $0.9 million primarily as a result of increased hosting and managed services costs. Additionally there was a $2.6 million increase in sales and marketing and product development employee related costs as a result of increased headcount and a $0.8 million increase in allocated expenses. These increases were partially offset by a $1.3 million reduction in sales commissions as a result of lower software license revenues, a $0.9 million reduction in bad debt expense and a $1.0 million increase in hardware and other margins driven by increased hardware and other revenues.
 
•
Retail Distribution contribution margin - Contribution margin for Retail Distribution increased by $4.3 million, or 7%, for the year ended September 30, 2013 as compared to the year ended September 30, 2012. Solarsoft contributed $2.2 million of contribution margin for the year ended September 30, 2013. Contribution margin increased as a result of a $1.7 million increase in software and software related services margins primarily due to a $2.1 million increase in software and cloud subscriptions margins driven by a $1.4 million increase due to the full year impact of the Internet AutoParts acquisition and a $0.8 million increase in payment exchange margins due to revenue growth, partially offset by a $0.5 million decrease in software license margins as a result of lower software license revenues. Professional services margins increased by $1.8 million due to increased network support and consulting services revenues. Hardware and other margins increased by $1.4 million as a result of increased hardware equipment revenues and higher margins on the equipment sold. Additionally, there was a $0.7 million increase in capitalized software and database costs. These increases were partially offset by a $0.9 million increase in commission expense, a $1.1 million increase in sales and marketing and product development employee related expenses as a result of increased headcount, a $0.9 million increase in allocated expenses as a result of increased sales and marketing and product development headcount and a $0.8 million increase in sales conference costs.

Liquidity and Capital Resources

Our primary sources of liquidity are cash flows provided by operating activities and borrowings under our 2011 Senior Secured Credit Agreement (as amended, the "2011 Credit Agreement") and Senior Notes. We believe that the predictable revenue stream generated by our support revenues as well as other cash flows from operations, and the $103.0 million of borrowing capacity available on the revolving credit facility contained in our 2011 Credit Agreement will be sufficient to cover our liquidity needs required for us to meet our working capital, capital expenditure and other cash requirements for the next twelve months. We believe that the costs associated with implementing our business strategy will not materially impact our liquidity. We are dependent upon our future financial performance, which is subject to many economic, commercial, financial and other factors that are beyond our control. If those factors significantly change, our business may not be able to generate sufficient cash flow from operations or additional capital may not be available to meet our liquidity needs. We anticipate that to the extent that we require additional liquidity as a result of these factors or in order to execute our strategy, it would be financed either by borrowings under our 2011 Credit Agreement, by other indebtedness, additional equity financings or a combination of the foregoing. We may be unable to obtain any such additional financing on terms acceptable to us or at all.

As a result of prior acquisitions, we have significant indebtedness. As of September 30, 2014, our total indebtedness was $1,283.8 million ($1,277.9 million, net of original issue discount). We also had additional availability under our revolving credit facility of $103.0 million. Our cash requirements are, and will continue to be, significant, primarily due to our debt service requirements. Our interest expense for the year ended September 30, 2014 was $87.1 million. In addition to servicing our debt, in December 2013 and June 2014, we paid dividends of $18.5 million and $18.0 million, respectively, to our indirect parent company, Eagle Midco, Inc. ("EGL Midco"), to fund the December 2013 and June 2014 interest payments on $400 million in principal amount of Senior PIK Toggle Notes issued by EGL Midco (the "Midco Notes") which mature in June 2018. If EGL Midco pays all interest on the Midco Notes in cash, we anticipate that our voluntary dividend payments to EGL Midco will be approximately $36 million per year from fiscal 2015 through 2018. See "Parent Company PIK Toggle Notes" below for further information regarding the Midco Notes.




49

Contractual Obligations

The following table summarizes our contractual obligations at September 30, 2014 (in thousands):

 
 
Payments Due by Fiscal Year
Contractual Obligations (1):
 
Total
 
2015
 
2016
 
2017
 
2018
 
2019
 
2020 and Beyond
Long-term debt obligations (2)
 
$
1,283,750

 
$
5,200

 
$
—

 
$
5,002

 
$
808,548

 
$
465,000

 
$
—

Operating lease obligations (3)
 
86,590

 
15,216

 
14,981

 
14,199

 
12,252

 
8,945

 
20,997

Interest obligations (4)
 
323,077

 
76,498

 
73,392

 
72,563

 
60,405

 
40,219

 
—

Pension benefit payments
 
3,145

 
222

 
243

 
280

 
288

 
288

 
1,824

Purchase obligations
 
1,750

 
1,750

 
—

 
—

 
—

 
—

 
—

     Total
 
$
1,698,312

 
$
98,886

 
$
88,616

 
$
92,044

 
$
881,493

 
$
514,452

 
$
22,821


(1) This table excludes obligations for uncertain tax positions with a carrying value of $10.4 million as of September 30, 2014 because we are unable to reliably estimate the timing of payment of these obligations. Additionally, this table excludes our estimated dividend payments to fund interest payments on the $400 million of Midco Notes issued by our indirect parent company, EGL Midco since we are not obligated, at this time, to make future payments. We expect to make dividend payments of approximately $36 million per year from fiscal 2015 through fiscal 2018 to fund interest payments on the Midco Notes.
(2) Includes the current and long-term portion of debt. See Note 6 - Debt in our audited consolidated financial statements for additional information regarding our long-term debt obligations. As a result of prepayments on our 2011 Credit Agreement, we currently are not obligated to pay quarterly principal payments during fiscal 2015, 2016 and a portion of 2017. The amount listed for fiscal 2015 represents our Mandatory Prepayment. See "Calculation of Excess Cash Flow and Mandatory Prepayments of 2011 Credit Agreement" below for additional information regarding prepayments of the 2011 Credit Agreement.
(3) See Note 15 - Commitments and Contingencies in our audited consolidated financial statements for additional information regarding our operating lease obligations.
(4) Represents interest payment obligations related to our long-term debt as specified in the applicable debt agreements as of September 30, 2014. A portion of our long-term debt has variable interest rates due to either existing swap agreements or interest arrangements. We have estimated our variable interest payment obligations using the interest rate forward curve where practicable. Interest obligations have been calculated assuming 3-month LIBOR rates will remain below the 1.0% LIBOR floor contained in our term loan as of September 30, 2014.

In addition to the contractual obligations and commercial commitments listed above, we expect capital expenditures from fiscal 2015 through fiscal 2018 to range from three to four percent of revenues.

In December 2013 and June 2014, we paid dividends of $18.5 million and $18.0 million, respectively, to our indirect parent company, EGL Midco, to fund the December 2013 and June 2014 interest payments on the Midco Notes. During September 2014, we paid a $15.0 million voluntary prepayment on the term loan contained in our 2011 Credit Agreement. Additionally, during December 2013, we paid a $13.5 million mandatory prepayment on the term loan contained in our 2011 Credit Agreement.

2011 Senior Secured Credit Agreement

The 2011 Senior Secured Credit Agreement consists of a term loan with an outstanding principal balance of $818.8 million (before $5.8 million unamortized original issue discount) as of September 30, 2014 and a revolving credit facility with a borrowing capacity of $103.0 million. As of September 30, 2014, we had no borrowings outstanding on the revolving credit facility. The interest rate on the term loan is calculated based on an interest rate index plus a margin. The interest rate index is based, at our option, on a LIBOR rate with a minimum LIBOR floor of 1.0% or a Base Rate as defined in the 2011 Senior Secured Credit Agreement. As of September 30, 2014, the interest rate applicable to the term loans was 4.0%. The term loan requires that we repay $8.4 million per year with the balance to be repaid at maturity in May 2018. Principal payments may be prepaid on a mandatory or voluntary basis, see "Calculation of Excess Cash Flow and Mandatory Prepayments of Term Loan" below for additional information regarding prepayments. The revolving credit facility matures in May 2016. The 2011 Senior Secured Credit Agreement was initiated on May 16, 2011 and was amended in March 2013, September 2013, January 2014 and

50

May 2014 ("2011 Credit Agreement"). See Note 6 - Debt in our audited consolidated financial statements for more information on the 2011 Credit Agreement including Amendment No. 1 through Amendment No. 4. The descriptions of the amendments to the 2011 Credit Agreement and the original terms of the 2011 Credit Agreement are discussed in more detail below.

On March 7, 2013, we entered into Amendment No. 1 to the 2011 Credit Agreement to, among other things, reduce the interest rate margin applicable to borrowings under the term loans included in the 2011 Credit Agreement. Amendment No. 1 reduced the interest rate margin on the term loans by 0.5% per annum, and increased the outstanding principal amount by $3.1 million. As a result of Amendment No. 1, our annual principal payments decreased by $0.1 million per annum through March 31, 2018, and our payment at maturity increased by approximately $3.6 million. Our annual interest payments decreased by approximately $4.3 million per year, assuming 3-month LIBOR rates remain below 1.25% per annum.

On September 20, 2013, we entered into Amendment No. 2 to the 2011 Credit Agreement to increase the borrowing capacity under our revolving credit facility from $75.0 million to $88.0 million. Amendment No. 2 did not affect the interest rate applicable to the revolving credit facility, or the maturity date.

On January 17, 2014, we entered into Amendment No. 3 to the 2011 Credit Agreement to reduce the interest rate margin and the LIBOR floor applicable to borrowings under the term loan included in the 2011 Credit Agreement. Amendment No. 3 provided for the refinancing of our existing Term B-1 Loans under the 2011 Credit Agreement with new Term B-2 Loans. The interest rate on the Term B-2 Loans is based, at our option, on a LIBOR rate, plus a margin of 3% per annum, with a LIBOR floor of 1% per annum, or the Base Rate (as defined in the 2011 Credit Agreement), plus a margin of 2% per annum. Amendment No. 3 increased our annual principal payments by $6.3 million for fiscal 2014, decreased our annual principal payments from $8.6 million per annum to $8.4 million per annum from fiscal 2015 through fiscal 2017, and decreased our principal payment at maturity from $810.0 million to $804.3 million. Amendment No. 3 did not affect the maturity date or the outstanding principal amount of the term loan contained in the 2011 Credit Agreement.

On May 15, 2014, we entered into Amendment No. 4 to the 2011 Credit Agreement to increase the borrowing capacity under our revolving credit facility from $88.0 million to $103.0 million. Amendment No. 4 did not affect the interest rate applicable to the revolving credit facility, or the maturity date.

The 2011 Credit Agreement originated in May 2011 and provided for (i) a seven-year term loan in the amount of $870.0 million, amortized (principal repayment) at a rate of 1% per year beginning September 30, 2011 on a quarterly basis for the first six and three-quarters years, with the balance paid at maturity and (ii) a five-year revolving credit facility with a borrowing capacity of $75.0 million which was due and payable in full at maturity in May 2016.
The original interest rate under the 2011 Credit Agreement was equal to an applicable margin plus, at our option, either (a) a base rate determined by reference to the highest of (1) the corporate base rate of the administrative agent, (2) the fed funds rate plus 0.5 percent per annum and (3) the Eurocurrency rate for an interest period of one month plus 1%, or (b) a Eurocurrency rate for interest periods of one, two, three or six months, and to the extent agreed by the administrative agent nine and twelve months; provided, however that the minimum Eurocurrency rate for any interest period may be no less than 1.25% per annum in the case of the term loans. The initial applicable margin for term loans and borrowings under the revolving credit facility was 2.75% with respect to base rate borrowings and 3.75% with respect to Eurodollar rate borrowings, which in the case of borrowings under the revolving credit facility, may be reduced subject to our attainment of certain First Lien Senior Secured Leverage Ratios.
Substantially all of our assets and those of our domestic subsidiaries are pledged as collateral to secure our obligations under the 2011 Credit Agreement and each of our material wholly-owned domestic subsidiaries guarantees our obligations thereunder. The terms of the 2011 Credit Agreement require compliance with various covenants and amounts repaid under the term loans may not be re-borrowed.

Calculation of Excess Cash Flow and Mandatory Prepayments of the 2011 Credit Agreement

The 2011 Credit Agreement requires us to make certain mandatory prepayments when we generate excess cash flow. Excess cash flow under the 2011 Credit Agreement is calculated as net income, adjusted for non-cash charges and credits, changes in working capital and other adjustments less the sum of debt principal repayments, capital expenditures, and other adjustments. The calculated excess cash flow may be reduced based on our attained ratio of consolidated total debt to consolidated Adjusted EBITDA (consolidated earnings before interest, taxes, depreciation and amortization, further adjusted to exclude unusual items and other adjustments permitted in calculating covenant compliance under the indenture governing the Senior Notes and our 2011 Credit Agreement), all as defined in the 2011 Credit Agreement. Pursuant to the terms of the 2011

51

Credit Agreement, excess cash flow is measured on an annual basis. Any mandatory prepayments due are reduced dollar-for-dollar by any voluntary prepayments made during the year. Additionally, any prepayments can be applied against future quarterly principal payments.

We generated $79.4 million of excess cash flow during fiscal 2014, which required us to pay a prepayment of $19.9 million. We paid a voluntary prepayment of $15.0 million on September 30, 2014 and thus, we are required to pay a mandatory prepayment of $4.9 million in December 2014. Additionally, we plan to pay a voluntary prepayment of $0.3 million by the end of fiscal 2015. As a result of the prepayments, we are not required to pay quarterly principal payments on the term loan during fiscal 2015 or 2016, and our quarterly principal payments are reduced for fiscal 2017. As of September 30, 2014, the current portion of our long term debt is equal to the remaining mandatory prepayment of $5.2 million.

We generated $27 million of excess cash flow during fiscal 2013. As a result, we paid a mandatory prepayment of $13.5 million in December 2013 in accordance with the 2011 Credit Agreement. We included the December 2013 mandatory prepayment within the current portion of long-term debt in our consolidated balance sheet as of September 30, 2013.

Senior Notes

As of September 30, 2014, we had outstanding $465.0 million in principal amount of Senior Notes due 2019 at an interest rate of 8 5/8% (the "Senior Notes"). The indenture that governs the Senior Notes contains certain covenants, agreements and events of default that are customary with respect to non-investment grade debt securities, including limitations on mergers, consolidations, sale of substantially all of our assets, incurrence of indebtedness, restricted payments liens and affiliates transactions by us or our restricted subsidiaries. The terms of the Senior Notes require us to make an offer to repay the Senior Notes upon a change of control or upon certain asset sales. The terms of the indenture also significantly restrict us and our restricted subsidiaries from paying dividends and otherwise transferring assets. For more information, see Senior Notes Due 2019 in Note 6 - Debt in the audited consolidated financial statements included elsewhere in this filing.

Parent Company PIK Toggle Notes

In addition to our debt discussed above, our indirect parent company, Eagle Midco Inc. ("EGL Midco"), issued $400 million in principal amount of Senior PIK Toggle Notes (the "Midco Notes"). The Midco Notes were issued on June 10, 2013 and mature on June 15, 2018. We and our consolidated subsidiaries have not guaranteed the Midco Notes, and we have not pledged any assets as collateral for the payment of the Midco Notes. The Midco Notes are unsecured.

Interest on the Midco Notes is payable semiannually in arrears on June 15th and December 15th of each year, commencing on December 15, 2013. Subject to conditions in the indenture for the Midco Notes, EGL Midco will be required to pay interest on the Midco Notes in cash or through issuing additional notes or increasing the principal amount of the Midco Notes ("PIK Interest"). The interest rate on the Midco Notes is 9.0% per annum for interest paid in cash or 9.75% per annum for PIK Interest. PIK Interest will be paid by issuing additional notes having the same terms as the Midco Notes or by increasing the outstanding principal amount of the Midco Notes.

The terms of the Midco Notes require that a calculated portion of the interest be payable in cash ("Minimum Cash Interest"). EGL Midco will be dependent upon our cash flows for any interest on the Midco Notes which it pays in cash.
Interest on the Midco Notes will be required to be paid in cash to the extent that we are permitted to make dividend payments to EGL Midco. The 2011 Credit Agreement and the indenture governing the Senior Notes restrict our ability to pay dividends or make distributions or other payments to EGL Midco to fund payments with respect to the Midco Notes or to repay or repurchase the Midco Notes unless the restricted payment covenants in these agreements are satisfied. However, dividend payments will only be provided to the extent that after funding the interest payment our domestic cash and cash equivalents plus available borrowings under our revolving credit facility exceed $25.0 million.

The terms of the Midco Notes require EGL Midco and its subsidiaries including us to comply with certain covenants, including limitations on incurring additional indebtedness, a prohibition of additional limitations on dividend payments, limitations on sales of assets and subsidiary stock, and limitations on making guarantees. Additionally, failure to pay Minimum Cash Interest on the Midco Notes constitutes an event of default for EGL Midco, causing the Midco Notes to become immediately due and payable by Midco. The holders of the Midco Notes, however, have no recourse against us or our assets.

We are not contractually obligated to service interest or principal payments on the Midco Notes. Additionally, the holders of the Midco Notes have no recourse against us or our assets. Under applicable guidance from the SEC (SAB Topic 5-J), a parent's debt, related interest expense and allocable deferred financing fees should be included in a subsidiary's financial statements under certain circumstances. We have considered these circumstances and determined that Epicor does not meet any of the applicable criteria related to the Midco Notes and accordingly we have not included the Midco Notes within Long-Term

52

Debt in our consolidated balance sheets as of September 30, 2014 and 2013, nor have we included interest related to the Midco Notes within interest expense in our consolidated statements of comprehensive loss for the years ended September 30, 2014 and 2013.

We fund cash interest payments through cash dividends to EGL Midco. In December 2013 and June 2014, we paid dividends of $18.5 million and $18.0 million, respectively, to fund the December 2013 and June 2014 interest payments on the Midco Notes. We intend to continue funding cash interest payments through cash dividends to EGL Midco. If all interest is paid in cash, our dividend payments to EGL Midco would be approximately $36 million per year from fiscal 2015 through fiscal 2018. We include dividend payments to EGL Midco within cash outflows for financing activities in our consolidated statements of cash flows.
    
To the extent we do not fund interest with cash, interest obligations will be satisfied by issuing additional notes (PIK Interest). If all interest is paid in the form of PIK Interest, the outstanding balance of the Midco Notes as of their maturity date on June 15, 2018 would be approximately $585 million.

Our voluntary servicing of the Midco Notes could affect our liquidity by utilizing cash resources which might otherwise be used to service our debt or fund other investments in our business. Furthermore, we may borrow against our revolving credit facility to service the Midco Notes. If we carry an outstanding balance on our revolving credit facility, we are required to meet the First Lien Senior Secured Leverage Ratio covenant in our 2011 Credit Agreement. See "Covenant Compliance" below for further details on our First Lien Senior Secured Leverage Ratio covenant. We continue to believe, however, that our cash flow from operations, our current working capital, as well as funds available to us on our revolving credit facility will be sufficient to cover our liquidity needs and to fund dividend payments to EGL Midco for the foreseeable future.

Off Balance Sheet Arrangements

The Securities Exchange Commission rules require disclosure of off-balance sheet arrangements with unconsolidated entities which are reasonably likely to have a material effect on the company’s financial position, capital resources, results of operations, or liquidity. We did not have any such off-balance sheet arrangements as of September 30, 2014.



Cash Flows

Operating Activities

Cash provided by operating activities consists of our net loss adjusted for certain non-cash items (primarily amortization, depreciation, deferred income taxes, provision for doubtful accounts and share-based compensation) and the effect of changes in working capital and other activities. Our largest source of operating cash flows is cash collections from our customers following the purchase and renewal of their software and hardware support, software and cloud subscriptions, and hosting and managed services agreements. We also generate significant cash from new software license revenues as well as revenues from our professional services and sales of hardware. Our primary uses of cash from operating activities are for employee related expenditures, third party royalties and maintenance, the cost of hardware products, and payment of interest on our debt.

Cash provided by operating activities was $155.9 million, $140.9 million and $133.6 million for the years ended September 30, 2014, 2013 and 2012.

Cash provided by operating activities increased by $15.0 million for the year ended September 30, 2014 as compared to the year ended September 30, 2013. Our net loss plus non-cash items provided $153.9 million and $118.7 million for the years ended September 30, 2014 and 2013, respectively. This year over year increase was primarily driven by increased gross margins as a result of software and software related services revenues growth as well as a reduction in benefit costs and cash paid for interest due to lower interest rates paid on our 2011 Credit Agreement term loan and lower borrowings on our revolving credit facility, partially offset by increased operating expenses primarily related to incentive compensation and sales commission expense. Changes in operating assets and liabilities provided $2.0 million of cash for the year ended September 30, 2014 and provided $22.2 million of cash for the year ended September 30, 2013. The change in operating assets and liabilities in fiscal year 2014 was primarily due to strong cash collection on accounts receivable and collections of other receivables, partially offset by payments of current liabilities including our shareholder litigation. The change in operating assets and liabilities in fiscal year 2013 was primarily due to an increase in deferred revenue which was primarily attributable

53

to increased deferred support revenues as well as revenue deferrals on year-end sales transactions, increases in accrued liabilities due to our litigation settlement liability, as well as strong cash collection on accounts receivable.

Cash provided by operating activities increased by $7.4 million for the year ended September 30, 2013 as compared to the year ended September 30, 2012. Our net loss plus non-cash items provided $118.7 million and $100.8 million for the years ended September 30, 2013 and 2012, respectively. This year over year increase was primarily driven by incremental revenues and associated margins from the Solarsoft acquisition as well as organic revenue growth, partially offset by approximately a $1.8 million increase in cash paid for interest expense due to interest paid on our revolving credit facility and settlements on our interest rate swap. Changes in operating assets and liabilities provided $22.2 million and $32.8 million for the years ended September 30, 2013 and 2012, respectively. The change in operating assets and liabilities in fiscal year 2013 was primarily due to an increase in deferred revenue which was primarily attributable to increased deferred support revenues as well as revenue deferrals on yearend sales transactions, increases in accrued liabilities due to our litigation settlement liability, as well as strong cash collection on accounts receivable. The change in operating assets and liabilities in fiscal year 2012 was primarily due an increase in deferred revenue partially offset by an increase in accounts receivable.

Investing Activities
    
Our primary uses of cash for investing activities are for acquisitions of businesses, purchases of property and equipment, and capitalized expenditures for software and database costs. Our primary source of cash from investing activities is the proceeds from the sale of short-term investments.

Cash used in investing activities was $31.2 million for the year ended September 30, 2014, and included $19.3 million used for purchases of property and equipment, and $11.9 million used for capitalized computer software and database costs.

Cash used in investing activities was $179.9 million for the year ended September 30, 2013, and included $152.8 million used for the purchase of Solarsoft, $17.2 million used for purchases of property and equipment, and $11.3 million used for capitalized computer software and database costs, partially offset by $1.4 million provided by sales of short-term investments.

Cash used in investing activities was $41.1 million for the year ended September 30, 2012, and included $25.8 million used for purchases of property and equipment, $11.1 million used for capitalized computer software and database costs, and $4.9 million used for the acquisitions of Internet AutoParts and Cogita, partially offset by $0.7 million proceeds from sale of short-term investments.

Financing Activities

Our primary sources of cash from financing activities include the proceeds from issuance of debt and the proceeds of loans from affiliates as a result of employee contributions to partnership equity. Our primary uses of cash for financing activities include payments on long-term debt, payments of financing fees, repayments of loans to affiliates and payments of dividends to our indirect parent company, EGL Midco, to fund interest payments on the Midco Notes.
 
Cash used in financing activities was $74.4 million for the year ended September 30, 2014, and included $34.8 million of payments on long-term debt as well as $36.5 million used for the payment of dividends to our indirect parent company, EGL Midco, $1.7 million used for payments to EGL Topco and $1.4 million used for payment of financing fees.

Cash used in financing activities was $7.2 million for the year ended September 30, 2013, and included $8.6 million of payments on long-term debt as well as $1.6 million used for payment of deferred financing fees, partially offset by $3.0 million of proceeds from the refinancing of our senior secured term loan. Additionally, during fiscal 2013, we borrowed and repaid $69.0 million on our revolving credit facility to partially fund the Solarsoft acquisition. As of September 30, 2013, the revolver was paid in full. The revolving credit facility is supported by one month notes which roll over for the term of the facility. Due to the short term of the notes, we present borrowings and repayments on the revolving credit facility on a net basis in our statement of cash flows.

Cash used in financing activities was $6.5 million for the year ended September 30, 2012, and included $8.7 million of payments on long-term debt, partially offset by $2.2 million of proceeds of loan from an affiliate.


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Cash held in foreign jurisdictions

As of September 30, 2014, we held $67 million of cash outside of the U.S. Approximately 39% of this cash may be repatriated to the U.S. through repayment of outstanding intercompany loans owed to our U.S. subsidiaries by our foreign subsidiaries.  Therefore, there would be no incremental U.S. tax expense to utilize such loan proceeds in the U.S as we intend to repay these loans. The remaining 61% of our foreign cash is deemed to be permanently reinvested to be used to cover working capital requirements of our foreign jurisdictions as well as to finance growth and investment in our foreign operations. These undistributed earnings would be subject to U.S. income tax if repatriated to the United States. Management considers the working capital needs of the U.S. operations, including servicing our debt obligations, when planning to reinvest foreign earnings outside of the U.S.

Covenant Compliance
The terms of the 2011 Credit Agreement and the Senior Notes restrict certain activities, the most significant of which include limitations on the incurrence of additional indebtedness, liens or guarantees, payment or declaration of dividends, sales of assets and transactions with affiliates. The 2011 Credit Agreement also contains certain customary affirmative covenants and events of default.
Under the 2011 Credit Agreement, if at any time we have an outstanding balance under the revolving credit facility, our first lien senior secured leverage ratio, calculated using the amounts outstanding under the 2011 Credit Agreement and other secured borrowings, may not exceed the applicable ratio to our consolidated Adjusted EBITDA for the preceding 12-month period. At September 30, 2014, the applicable ratio is 3.50:1.00, which will decrease to 3.25:1.00 on March 31, 2015 and will not decrease thereafter.
At September 30, 2014, we had no outstanding borrowings under the revolving credit facility, and as such, we were not subject to the First Lien Senior Secured Leverage Ratio requirement.
We use consolidated earnings before interest, taxes, depreciation and amortization (“EBITDA”), as further adjusted, a Non-GAAP financial measure, to determine our compliance with certain covenants contained in the 2011 Credit Agreement and the Senior Notes. For covenant calculation purposes, “Adjusted EBITDA” (referred to as "Consolidated EBITDA" in the 2011 Credit Agreement) is generally defined to consist of consolidated net income (loss) adjusted to exclude interest, taxes, depreciation and amortization, and further adjusted to exclude unusual items and other adjustments permitted in calculating covenant compliance under our 2011 Credit Agreement. The breach of covenants in our 2011 Credit Agreement that are tied to ratios based on Adjusted EBITDA could result in a default under that agreement and under our indenture governing the Senior Notes.

EBITDA and Adjusted EBITDA (Non-GAAP Financial Measures)
We believe that EBITDA and Adjusted EBITDA are useful financial metrics to assess our operating performance from period to period by excluding certain items that we believe are not representative of our core business. We believe that these Non-GAAP financial measures provide investors with useful tools for assessing the comparability between periods of our ability to generate cash from operations sufficient to pay taxes, to service debt and to undertake capital expenditures. We use EBITDA and Adjusted EBITDA for business planning purposes and in measuring our performance relative to that of our competitors.
We believe EBITDA and Adjusted EBITDA are measures commonly used by investors to evaluate our performance and that of our competitors. EBITDA and Adjusted EBITDA are not presentations made in accordance with GAAP and our use of
the terms EBITDA and Adjusted EBITDA varies from others in our industry. EBITDA and Adjusted EBITDA should not be considered as alternatives to net income (loss), operating income or any other performance measures derived in accordance with GAAP as measures of operating performance or operating cash flows or as measures of liquidity.
EBITDA and Adjusted EBITDA have important limitations as analytical tools and you should not consider them in isolation or as substitutes for analysis of our results as reported under GAAP. For example, EBITDA and Adjusted EBITDA:

•
exclude certain tax payments that may represent a reduction in cash available to us;
•
exclude amortization of intangible assets, which were acquired in acquisitions of businesses in exchange for cash;
•
do not reflect any cash capital expenditure requirements for the assets being depreciated and amortized that may have to be replaced in the future;

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•
do not reflect changes in, or cash requirements for, our working capital needs; and
•
do not reflect interest expense, or the cash requirements necessary to service interest or principal payments, on our debt.
Although we were not required to meet a First Lien Senior Secured Leverage Ratio, which relates to our Adjusted EBITDA under our 2011 Credit Agreement, as of September 30, 2014, due to the factors discussed above, our management believes that Adjusted EBITDA is a key performance indicator for us. As such, the calculation of Adjusted EBITDA for the periods indicated below is as follows:
 
 
 
Year Ended September 30,
(in thousands)
 
2014
 
2013
 
2012
 
 
 
 
(Restated)
 
(Restated)
Reconciliation of net loss to Adjusted EBITDA
 
 
 
 
 
 
Net loss
 
$
(20,849
)
 
$
(31,958
)
 
$
(41,886
)
Interest expense
 
87,108

 
92,669

 
90,483

Income tax benefit
 
(5,037
)
 
(13,177
)
 
(8,735
)
Depreciation and amortization
 
183,131

 
160,865

 
138,985

EBITDA
 
244,353

 
208,399

 
178,847

Acquisition-related costs
 
8,780

 
8,561

 
8,845

Restructuring costs
 
3,896

 
4,890

 
4,776

Deferred revenue and other purchase accounting adjustments
 
590

 
6,341

 
16,070

Share-based compensation expense
 
7,878

 
4,773

 
8,308

Management fees paid to Apax
 
2,033

 
1,995

 
1,943

Other
 
4,066

 
11,875

 
4,819

Adjusted EBITDA
 
$
271,596

 
$
246,834

 
$
223,608

First Lien Senior Secured Leverage Ratio    
Our 2011 Credit Agreement contains a First Lien Senior Secured Leverage Ratio covenant which is effective if we have an outstanding balance on our revolving credit facility as of the end of the applicable measurement period. As of September 30, 2014, we did not have a balance outstanding on our revolving credit facility.  As a result, we were not required to meet this covenant as of and for the twelve months ended September 30, 2014. 
The First Lien Senior Secured Leverage Ratio is calculated by dividing the end of period outstanding balance of our term loan and revolving credit facility, reduced by the end of period balance of our cash and cash equivalents, by our Adjusted EBITDA for the previous twelve month period. The table below presents the First Lien Senior Secured Leverage Ratio which would have been required by the covenant at September 30, 2014 if we had a balance outstanding on our revolving credit facility, as well as the actual ratio attained as of September 30, 2014.
 
 
Covenant
Requirements (Maximum Ratio Allowed)
 
Our Ratio
First Lien Senior Secured Leverage Ratio
 
3.50x
 
2.53x

Critical Accounting Estimates

Goodwill Impairment Analysis
We perform our goodwill impairment analysis on an annual basis on July 1 or when there are indicators of impairment. We perform our goodwill impairment test at the reporting unit level. We have five reporting units: ERP Americas, ERP EMEA, ERP APAC, Retail Solutions and Retail Distribution. Each of our reporting units has goodwill.
Testing for goodwill impairment is a two-step process. The first step screens for potential impairment, and if there is an indication of possible impairment, the second step must be completed to measure the amount of impairment loss, if any.

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The first step of the goodwill impairment test used to identify potential impairment compares the fair value of a reporting unit with the carrying value of its net assets. If the fair value of the reporting unit is less than the carrying value of the reporting unit, the second step of the goodwill impairment test would be performed to measure the amount of impairment loss we would be required to record, if any. The applicable guidance allows us to perform a qualitative step zero assessment, however, we have historically opted to perform a quantitative assessment.
We determine the fair value of our reporting units using discounted cash flow analyses, and we validate our fair value calculations using market-based multiples of revenue and earnings. Discounted cash flow analyses require us to use various assumptions, including assumptions about future cash flows, growth rates and discount rates. The assumptions about future cash flows and growth rates are based on our long-term projections by reporting unit. The discount rate used reflects the risk inherent in the projected cash flows. As these assumptions involve projections of future conditions and our assessment of market risks, the assumptions are inherently uncertain.
As of the date of our most recent goodwill impairment test, the fair value of each of our reporting units exceeded its carrying amount and therefore we did not perform step two of the goodwill impairment test.
At the time of our formation in May 2011, the fair value of each of our reporting units was equal to its carrying amount. On July 1, 2014, approximately three years following our formation, we performed our annual goodwill impairment testing, and the fair value of each of our reporting units exceeded the carrying amount of the reporting units by 20% or greater, which we consider to be substantial. As of September 30, 2014, we reviewed for impairment indicators which could affect the value of our reporting units and determined that no impairment indicators were present. We believe that the fair value of each of our reporting units substantially exceeds the carrying value of our reporting units.
While our current projections do not indicate that we are at risk of failing step one of the goodwill impairment test at any of these reporting units, if actual or expected future cash flows of our reporting units should fall sufficiently below our current forecasts, we may be required to record an impairment charge to the respective reporting unit's goodwill.
Changes in conditions which could negatively affect the fair value of our reporting units include the following:
•
Macroeconomic conditions such as a deterioration in general economic conditions, limitations on accessing capital and other developments in financial markets;
•
Industry and market considerations such as a deterioration in the environment in which the reporting unit operates, an increased competitive environment, a decline in market-dependent multiples or metrics (considered in both absolute terms and relative to peers), a change in the market for a reporting units products or services, or a regulatory or political development; and
•
Overall financial performance such as negative or declining cash flows or a decline in revenue or earnings compared with results of current and relevant prior periods.

Critical Accounting Policies

Our accompanying audited consolidated financial statements have been prepared in conformity with U.S. generally
accepted accounting principles (“GAAP”) as set forth in the Financial Accounting Standard Board’s (“FASB”) Accounting Standards Codification (“ASC”). GAAP requires us to make certain estimates, judgments and assumptions. These estimates, judgments and assumptions can affect the reported amounts of assets and liabilities and disclosures of contingent assets and liabilities as of the date of the financial statements, as well as the reported amounts of revenues and expenses during the reported period. We believe that the estimates, judgments and assumptions upon which we rely are reasonable based upon information available to us at the time that they are made. To the extent there are material differences between these estimates, judgments or assumptions and actual results, our audited consolidated financial statements will be affected. The significant accounting policies which are most critical to aid in fully understanding and evaluating reported financial results include the
following:

Revenue Recognition

Our primary sources of revenue are comprised of: Software and Software Related Services, Professional Services, and Hardware and Other as described below:

Software and Software Related Services:


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•
Software license revenues - Revenues from the granting of perpetual licenses to customers to use our software and application offerings.
  
•
Software and cloud subscriptions revenues - Revenues from recurring fees earned from granting customers access to a broad range of our software and application offerings on a subscription basis. These offerings consist primarily of software application modules and suites, proprietary catalogs, ecommerce and electronic data interchange, data warehouses and other data management products and all software accessed or managed on-demand over the Internet through a Software as a Service (“SaaS”) model.

•
Software support revenues - Revenues earned primarily from providing customers with technical support services, as well as unspecified software upgrades (when and if available) and release updates and patches.

Professional Services:

Consists primarily of revenues generated from implementation contracts to install (software and hardware), configure and deploy our software products. Our professional services revenues also include business and technical consulting, integration services, custom software development and product training and educational services regarding the use of our software products. Additionally, we provide managed services for customers hosted at our data center facilities, partner data centers or physically on-premise at customer facilities.
                       
Hardware and Other:

Consists primarily of revenues generated from the re-sale of servers, Point-of-Sale ("POS") and storage product offerings, hardware maintenance fees and the sale of business products.


Our revenue recognition for software elements is based on ASC 985-605 - Software Revenue Recognition. Revenue for sales of software licenses is recognized when persuasive evidence of an arrangement exists, delivery of the product has occurred, the fee is fixed or determinable and collection is probable.

For multiple-element software arrangements (software and software related services and professional services), we use the residual method of revenue recognition. Under the residual method, consideration is allocated to undelivered elements based upon vendor specific objective evidence ("VSOE") of the fair value of those elements, with the residual of the arrangement fee allocated to the software license components. We have established VSOE of fair value for each undelivered software element of the sale through independent transactions not sold in connection with a software license. VSOE of fair value of the software support is determined by reference to the price our customers are required to pay for the services when sold-separately. For professional services, VSOE of fair value is based on the hourly or daily rate at which these services were sold without any other product or service offerings.

For multiple-element arrangements that include non-software elements and software not essential to the hardware's functionality, we first allocate the total arrangement consideration based on the relative selling prices of the software group of elements as a whole and to the non-software elements. In order to allocate revenues based on each deliverables relative selling price, we have established the best estimated selling price for each item using a hierarchy of VSOE, third-party evidence ("TPE"), and estimated selling price ("ESP"). VSOE generally only exists when we sell the deliverable separately and is the price actually charged for that deliverable. TPE of selling price represents the price charged by other vendors of largely interchangeable products in standalone sales to similar customers. ESPs reflect our best estimate of what the selling prices would be if they were sold regularly on a stand-alone basis. We determine ESP for a product or service by considering multiple factors, including, but not limited to, transaction size, market conditions, competitive landscape, internal costs, gross margin objectives and pricing practices. Then we further allocate the consideration within the software group to the respective elements within that group following the residual method. After the arrangement consideration has been allocated to the elements, we account for each respective element in the arrangement as described above.

Software License: Amounts allocated to software license revenues that do not require significant customization are recognized at the time of delivery of the software when VSOE of fair value for all undelivered elements exists and all the other revenue recognition criteria have been met. If VSOE of fair value does not exist for all undelivered elements, license revenue is deferred and recognized when delivery or performance of the undelivered element(s) has occurred or when VSOE is established for the undelivered element(s). If support or consulting is the only remaining element for which VSOE of fair value does not exist, then the related license revenue is recognized over the performance period of the service.


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Software and Cloud Subscriptions: We recognize revenues for our software and cloud subscriptions ratably over the contract term primarily commencing with the date the services are made available to customers and all other revenue recognition criteria have been satisfied. Most of our software and cloud subscriptions customer base is on monthly terms and accordingly we bill for these services monthly.

Software Support: Support fees are typically paid in advance and are recognized on a straight-line basis over the term of the contract.

Professional Services: Professional services are sold on a fixed fee and time-and-materials basis. Consulting engagements can last anywhere from one day to several months and are based strictly on the customer’s requirements and complexities. Our software, as delivered, can typically be used by the customer. Our professional services are generally not essential to the functionality of the software, as delivered, and do not result in any material changes to the underlying software code.

For services performed on a time-and-materials basis, revenues are recognized when the services are performed. On occasion, we enter into fixed or “not to exceed” fee arrangements. In these types of arrangements, revenues are recognized as services are proportionally performed as measured by hours incurred to date, as compared to total estimated hours to be incurred to complete the work. If, in the services element of the arrangement we perform significant production, modification or customization of our software, we account for the entire arrangement, inclusive of the software license revenues, using contract accounting as the software and services do not meet the criteria for separation. Revenues from training engagements are generally recognized as the services are performed.



Our revenue recognition for non-software elements is based on ASC 605-Revenue Recognition ("ASC 605"). Revenues for sales of hardware products and other are recognized when persuasive evidence of an arrangement exists, delivery of the product has occurred, the fee is fixed or determinable and collection is probable.

Hardware and Other: Hardware equipment revenues are recognized based upon the accounting guidance contained in ASC 605. Hardware maintenance contracts are entered into at the customer’s option and are recognized ratably over the contractual term of the arrangements.

For multiple-element arrangements that include non-software elements and software essential to the hardware's functionality, we allocate revenues to all deliverables based on their relative selling prices. In order to allocate revenues based on each deliverables relative selling price, we have established the best estimated selling price for each item using a hierarchy of VSOE, TPE, and ESP. VSOE generally only exists when we sell the deliverable separately and is the price actually charged for that deliverable. TPE of selling price represents the price charged by other vendors of largely interchangeable products in standalone sales to similar customers. ESPs reflect our best estimate of what the selling prices would be if they were sold regularly on a stand-alone basis. We determine ESP for a product or service by considering multiple factors, including, but not limited to, transaction size, market conditions, competitive landscape, internal costs, gross margin objectives and pricing practices.

We determine our ESP by considering our overall pricing objectives and market conditions. Significant pricing practices taken into consideration include our discounting practices, desired gross profit margins, the size and volume of our transactions, the customer demographic, the geographic area where services are sold, price lists, our go-to-market strategy, historical standalone sales, any customization included in the contract and contract prices. The determination of ESP is made through consultation with and approval by our management. As our go-to-market strategies evolve, we may modify pricing practices in the future, which could result in changes in relative selling prices, including both VSOE and ESP.

Allowance for Doubtful Accounts

We record allowances for doubtful accounts receivable based upon expected collectability. The reserve is generally established based upon an analysis of our aged receivables. Additionally, if necessary, a specific reserve for individual accounts is recorded when we become aware of a customer’s inability to meet its financial obligations, such as in the case of a bankruptcy filing or deterioration in the customer’s operating results or financial position. We also regularly review the allowance by considering factors such as historical collections experience, third party credit agency information, age of the accounts receivable balance, customer financial statements and current economic conditions that may affect a customer’s ability to pay. If actual bad debts differ from the reserves calculated, we record an adjustment to bad debt expense in the period in which the difference occurs.

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Software and Database Development Costs

In accordance with relevant authoritative accounting principles, costs incurred internally in creating computer software products are expensed until technological feasibility has been established which is typically evidenced by a working model. Thereafter and until general release, applicable software development costs are capitalized and subsequently reported at the lower of amortized cost or net realizable value. Costs incurred related to the development of databases are capitalized and subsequently reported at the lower of amortized cost or net realizable value. Capitalized costs are amortized using the greater of the amount computed using (a) the ratio that current gross revenues to the total anticipated future gross revenues or (b) the straight-line method over the estimated economic life of the product not to exceed five years. Currently, we amortize our software and database development costs using the straight-line method over a period of three years. We are required to use our professional judgment in determining whether software development costs meet the criteria for immediate expense or capitalization using the criteria described above and evaluate software and database development costs for impairment at each balance sheet date by comparing the unamortized capitalized costs to the net realizable value. The net realizable value is based on the estimated future gross revenue from that product reduced by the estimated future costs of completing, maintaining and disposing of the product.

Business Combinations

We account for acquisitions using the acquisition method of accounting based on ASC 805—Business Combinations, which requires recognition and measurement of all identifiable assets acquired and liabilities assumed at their full fair value as of the date control is obtained. We determine the fair value of assets acquired and liabilities assumed based upon our best estimates of the fair value of assets acquired and liabilities assumed in the acquisition. Goodwill represents the excess of the purchase price over the fair value of the net tangible and identifiable intangible assets. While we use our best estimates and assumptions to measure the fair value of the identifiable assets acquired and liabilities assumed at the acquisition date, our estimates are inherently uncertain and subject to refinement. As a result, during the measurement period, not to exceed one year from the date of acquisition, any changes in the estimated fair values of the net assets recorded for acquisitions will result in an adjustment to goodwill. Upon the conclusion of the measurement period or final determination of the values of assets acquired or liabilities assumed, whichever comes first, any subsequent adjustments are recorded to our consolidated statements of comprehensive loss.

Cost of Exit and Restructuring Activities

Costs to exit or restructure certain activities of the acquired companies or our internal operations are accounted for as one-time termination and exit costs pursuant to ASC 420 - Exit or Disposal Cost Obligations, and are accounted for separately from the business combination. A liability for a cost associated with an exit or disposal activity is recognized and measured at its estimated fair value in our consolidated statement of comprehensive loss in the period in which the liability is incurred. When estimating the fair value of facility restructuring activities, assumptions are applied regarding estimated sub-lease payments to be received, which can differ materially from actual results. This may require us to revise our initial estimates which may materially affect our consolidated results of operations and financial position in the period the revision is made.

Goodwill and Other Intangible Assets

Goodwill represents the excess of the purchase price in a business combination over the fair value of net tangible and intangible assets acquired in a business combination. Goodwill is tested for impairment on an annual basis in the fourth fiscal quarter of each year, and between annual tests if indicators of potential impairment exist, using a fair-value-based approach. See Note 4 - Goodwill in the audited consolidated financial statements included elsewhere in this filing for additional information regarding goodwill.

Intangible assets that are not considered to have an indefinite useful life are amortized using the straight-line method over their estimated period of benefit, which generally ranges from one to ten years. Each period we evaluate the estimated remaining useful life of intangible assets and assess whether events or changes in circumstances warrant a revision to the remaining period of amortization or indicate that impairment exists. No impairments of finite-lived intangible assets have been identified during any of the periods presented. See Note 5 - Intangible Assets in the audited consolidated financial statements included elsewhere in this filing for additional information regarding intangible assets.


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Income Taxes

We account for income taxes in accordance with relevant authoritative accounting principles. Deferred income taxes are provided for all temporary differences between the financial reporting and tax basis of assets and liabilities, and are measured using the enacted tax rates and laws that will be in effect when the differences are expected to reverse. Factors affecting the recoverability of our deferred tax assets include our ability to meet future income projections and the success of our tax planning strategies. The effects of tax rate changes on future deferred tax liabilities and deferred tax assets, as well as other changes in income tax laws, are recognized in the period such changes are enacted. A valuation allowance is established against deferred tax assets if the future realization of these assets is not likely based on the weight of the available evidence.

As of September 30, 2014, we held $41 million of cash in foreign jurisdictions that may be subject to additional U.S. tax if repatriated (61% of our foreign cash of $67 million). As discussed in our Management's Discussion and Analysis of Financial Condition and Results of Operations, management considers our domestic cash needs in this decision. We recognize and measure benefits for uncertain tax positions which requires significant judgment from management. We evaluate our uncertain tax positions on a quarterly basis and base these evaluations upon a number of factors, including changes in facts or circumstances, changes in tax law, correspondence with tax authorities during the course of audits and effective settlement of audit issues. Changes in the recognition or measurement of uncertain tax positions could result in material increases or decreases in our income tax expense in the period in which we make the change, which could have a material impact on our effective tax rate and operating results.
Share Based Payments
We account for share-based payments to employees, including grants of restricted units in Eagle Topco, L.P. (Eagle Topco), our indirect parent, in accordance with ASC 718, Compensation — Stock Compensation, which require that share based payments (to the extent they are compensatory) be recognized in our consolidated statements of comprehensive loss based on their fair values. In addition, we have applied the applicable provisions of the SEC’s guidance contained in ASC 718 in our accounting for share based compensation awards.
As required by ASC 718, we recognize share-based compensation expense for share-based payments awards that are expected to vest. In determining whether an award is expected to vest, we use an estimated, forward-looking forfeiture rate based upon our historical forfeiture rates. Share-based payments expense recorded using an estimated forfeiture rate is updated for actual forfeitures quarterly. To the extent our actual forfeitures are different than our estimates, we record an adjustment for the differences in the period that the awards vest, and such adjustments could materially affect our operating results. We also consider on a quarterly basis whether there have been any significant changes in facts and circumstances that would affect our expected forfeiture rate. In addition, for restricted units with performance conditions we recognize share-based compensation expense in the period when it becomes probable that the performance condition will be achieved and reverse cumulative stock compensation expense in the event that such performance conditions are no longer deemed probable of being achieved. We recognize expense on a ratable basis over the requisite service period, which is generally four years for awards with explicit service periods and is derived from valuation models for awards with market conditions.

We are also required to determine the fair value of share-based payments awards at the grant date. For restricted units in Eagle Topco, which are subject to service conditions and/or performance conditions, we estimate the fair values of such units based on their intrinsic value. Some of our restricted units in Eagle Topco included a market condition for which we used a Monte Carlo pricing model to establish the grant date fair value. These determinations require judgment, including estimating expected volatility. If actual results differ significantly from these estimates, share-based compensation expense and our results of operations could be impacted.

Recently Issued Accounting Pronouncements

See Note 1 — Basis of Presentation and Accounting Policy Information in our audited consolidated financial statements for a summary of recently issued accounting pronouncements.
Item 7A — Quantitative and Qualitative Disclosures about Market Risk

Interest Rate Risk

Our exposure to market risk for changes in interest rates generally relates to our short and long-term debt obligations. At September 30, 2014, under the 2011 Credit Agreement, we had $818.8 million aggregate principal amount outstanding of term loans due 2018, $465.0 million in principal amount of Senior Notes due 2019, and no outstanding borrowings under our revolving credit facility. The term loans bear interest at floating rates, subject to a 1.0% LIBOR floor. The revolving credit

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facility bears interest at floating rates. As of September 30, 2014, we had no borrowings outstanding under the revolving credit facility.

As of September 30, 2014, we had an outstanding hedging instrument consisting of a 30-month interest rate swap, to manage and reduce the risk inherent in interest rate fluctuations. The interest rate swap had an initial notional amount of $436.2 million, which effectively converts the applicable notional amount of floating rate debt to fixed rate debt (subject to a 1.25% LIBOR floor), commencing with the 30-month period beginning June 30, 2013 through September 30, 2015. As of September 30, 2014, the notional amount of the interest rate swap was $341.2 million.

As of September 30, 2014, the 3-month LIBOR rate was 0.24%. As our term loans and swap have LIBOR floors of 1.00% and 1.25%, respectively, as of September 30, 2014, changes in the 3-month LIBOR below 1.00% would only affect interest payments on our revolving credit facility. As we have no borrowings outstanding under the revolving credit facility as of September 30, 2014, hypothetical changes in the 3-month LIBOR below 1.00% would not affect our interest expense. Changes in the LIBOR between 1.00% and 1.25% would impact interest expense on our term loans. A hypothetical change in the 3-month LIBOR rate from 1.00% to 1.25% would increase our interest expense by approximately $2.0 million annually, calculated as 0.25% of the outstanding principal amount of our term loans as of September 30, 2014. Changes in the LIBOR above 1.25% would impact interest expense on our swap and our term loans. As the outstanding principal amount of the term loans exceeds the notional amount of the swap, a hypothetical change in the 3-month LIBOR from 1.25% to 2.25% would increase our interest expense by approximately $4.8 million annually, calculated as 1% of the excess of the outstanding principal balance of our term loan over the notional amount of our interest rate swap.

See Note 7 - Derivative Instruments and Hedging Activities in our audited consolidated financial statements.

Foreign Currency Risk

We have operations in foreign locations around the world. These operations incur revenue and expenses in various foreign currencies. Revenues and expenses denominated in currencies other than the United States Dollar expose us to foreign currency exchange rate and devaluation risk. Unfavorable movements in foreign currency exchange rates between the United States Dollar and other foreign currencies and devaluation of foreign currencies may have an adverse impact on our operations and financial results. These foreign currency exchange rate movements could create a foreign currency gain or loss that could be realized or unrealized. The foreign currencies for which we currently have the most significant exposure are the Australian Dollar, Canadian Dollar, Euro, British Pound, Mexican Peso, Malaysian Ringgit, Hungarian Forint and Venezuelan Bolivar. We use foreign currency forward contracts to manage our market risk exposure associated with foreign currency exchange rate fluctuations for certain (i) intercompany balances denominated in currencies other than an entity’s functional currency and (ii) net asset exposures for entities that transact business in foreign currency but are U.S. Dollar functional for consolidation purposes. For the year ended September 30, 2014, we recorded a net foreign currency loss of approximately $1.0 million. An effective 1% increase or decrease in average currency rates measured against the United States Dollar would affect our earnings by approximately $0.4 million.


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ITEM 8 - FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA


INDEX TO CONSOLIDATED FINANCIAL STATEMENTS




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Report of Independent Registered Public Accounting Firm


The Board of Directors and Shareholders of Epicor Software Corporation

We have audited the accompanying consolidated balance sheets of Epicor Software Corporation (the Company) as of September 30, 2014 and 2013, and the related consolidated statements of comprehensive loss, stockholder’s equity and cash flows for each of the years ended September 30, 2014, 2013 and 2012. These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. We were not engaged to perform an audit of the Company’s internal control over financial reporting. Our audits included consideration of internal control over financial reporting as a basis for designing audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control over financial reporting. Accordingly, we express no such opinion. An audit also includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of Epicor Software Corporation at September 30, 2014 and 2013, and the consolidated results of its operations and its cash flows for each of the three years ended September 30, 2014, 2013 and 2012, in conformity with U.S. generally accepted accounting principles.

As discussed in Note 2 to the consolidated financial statements, the accompanying 2012 and 2013 consolidated financial statements have been restated for the correction of certain errors in the income taxes accounts.





/s/ Ernst & Young LLP

San Francisco, California
December 17, 2014




64

EPICOR SOFTWARE CORPORATION
CONSOLIDATED BALANCE SHEETS
 
 
 
As of September 30,
(in thousands, except share data)
 
2014
 
2013
 
 
 
 
(Restated)
 
 
 
 
 
ASSETS
 
 
 
 
Current assets:
 
 
 
 
Cash and cash equivalents
 
$
130,359

 
$
82,902

Accounts receivable, net of allowances of $10,152 and $13,725 at September 30, 2014 and September 30, 2013, respectively
 
127,772

 
136,640

Inventories, net
 
4,188

 
3,951

Deferred tax assets
 
6,616

 
23,438

Income tax receivable
 
7,604

 
10,941

Prepaid expenses and other current assets
 
33,325

 
37,026

Total current assets
 
309,864

 
294,898

Property and equipment, net
 
49,476

 
64,931

Intangible assets, net
 
595,105

 
730,510

Goodwill
 
1,288,028

 
1,297,064

Deferred financing costs
 
23,607

 
29,514

Other assets
 
18,516

 
12,095

Total assets
 
$
2,284,596

 
$
2,429,012

LIABILITIES AND STOCKHOLDER’S EQUITY
 
 
 
 
Current liabilities:
 
 
 
 
Accounts payable
 
$
27,978

 
$
29,625

Payroll related accruals
 
50,984

 
39,704

Deferred revenue
 
154,800

 
157,247

Current portion of long-term debt
 
5,200

 
22,100

Accrued interest payable
 
16,711

 
16,711

Accrued expenses and other current liabilities
 
51,106

 
60,034

Total current liabilities
 
306,779

 
325,421

Long-term debt, net of unamortized discount of $5,823 and $6,182 at September 30, 2014 and September 30, 2013, respectively
 
1,272,727

 
1,290,283

Deferred income tax liabilities
 
207,983

 
246,423

Loan from affiliate
 
1,346

 
2,206

Other liabilities
 
37,872

 
46,432

Total liabilities
 
1,826,707

 
1,910,765

Commitments and contingencies (Note 15)
 

 

Stockholder’s equity:
 
 
 
 
Common stock; No par value; 1,000 shares authorized; 100 shares issued and outstanding at September 30, 2014 and September 30, 2013
 
610,500

 
647,000

Additional paid-in capital
 
20,100

 
13,081

Accumulated deficit
 
(149,838
)
 
(128,989
)
Accumulated other comprehensive loss
 
(22,873
)
 
(12,845
)
Total stockholder’s equity
 
457,889

 
518,247

Total liabilities and stockholder’s equity
 
$
2,284,596

 
$
2,429,012

The accompanying notes are an integral part of these consolidated financial statements.

65

EPICOR SOFTWARE CORPORATION
CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
 
 
 
Year Ended September 30,
(in thousands)
 
2014
 
2013
 
2012
 
 
 
 
(Restated)
 
(Restated)
Revenues:
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
Software license
 
$
152,891

 
$
141,522

 
$
139,171

Software and cloud subscriptions
 
87,591

 
81,552

 
70,277

Software support
 
432,249

 
414,850

 
359,939

Total software and software related services
 
672,731

 
637,924

 
569,387

Professional services
 
233,390

 
234,604

 
205,595

Hardware and other
 
88,835

 
89,203

 
80,475

Total revenues
 
994,956

 
961,731

 
855,457

Operating expenses:
 
 
 
 
 
 
Cost of software and software related services revenues1 (Note 1)
 
147,709

 
144,748

 
130,010

Cost of professional services revenues1
 
177,974

 
180,129

 
161,618

Cost of hardware and other revenues1
 
65,501

 
69,619

 
64,776

Sales and marketing
 
170,667

 
165,240

 
147,446

Product development
 
104,696

 
102,573

 
83,304

General and administrative
 
70,469

 
76,580

 
75,702

Depreciation and amortization
 
183,131

 
160,865

 
138,985

Acquisition-related costs
 
8,780

 
8,561

 
8,845

Restructuring costs
 
3,896

 
4,890

 
4,776

Total operating expenses
 
932,823

 
913,205

 
815,462

Operating income
 
62,133

 
48,526

 
39,995

Interest expense
 
(87,108
)
 
(92,669
)
 
(90,483
)
Other expense, net
 
(911
)
 
(992
)
 
(133
)
Loss before income taxes
 
(25,886
)
 
(45,135
)
 
(50,621
)
Income tax benefit
 
(5,037
)
 
(13,177
)
 
(8,735
)
Net loss
 
$
(20,849
)
 
$
(31,958
)
 
$
(41,886
)
Comprehensive loss:
 
 
 
 
 
 
Net loss
 
$
(20,849
)
 
$
(31,958
)
 
$
(41,886
)
Other comprehensive loss (Note 16):
 
 
 
 
 
 
Unrealized loss on cash flow hedges, net of taxes
 
(286
)
 
(296
)
 
(2,967
)
Realized loss on cash flow hedge reclassified into interest expense, net of tax
 
1,968

 
1,185

 
—

Unrealized gain (loss) on pension plan liabilities, net of taxes
 
(438
)
 
383

 
(1,000
)
Foreign currency translation adjustment
 
(11,272
)
 
(6,627
)
 
(207
)
Total other comprehensive loss, net of taxes
 
(10,028
)
 
(5,355
)
 
(4,174
)
Comprehensive loss
 
$
(30,877
)
 
$
(37,313
)
 
$
(46,060
)

 (1) Exclusive of depreciation of property and equipment and amortization of intangible assets, which is shown separately below.
The accompanying notes are an integral part of these consolidated financial statements.

66

EPICOR SOFTWARE CORPORATION
CONSOLIDATED STATEMENTS OF STOCKHOLDER'S EQUITY
 
 
 
 
 
 
 
 
 
 
Accumulated
 
 
 
 
 
 
 
 
Additional
 
 
 
Other
 
Total
 
 
Common Stock
 
Paid-In
 
Accumulated
 
Comprehensive
 
Stockholder's
(in thousands, except share data)
 
Shares
 
Amount
 
Capital
 
Deficit
 
Loss
 
Equity
As previously reported, September 30, 2011
 
100

 
$
647,000

 
$
—

 
$
(55,968
)
 
$
(3,316
)
 
$
587,716

Restatement adjustment
 
—

 
—

 
—

 
823

 
—

 
823

Balance, September 30, 2011, as Restated
 
100

 
647,000

 
—

 
(55,145
)
 
(3,316
)
 
588,539

Share-based compensation expense
 
—

 
—

 
8,308

 
—

 
—

 
8,308

Foreign currency translation adjustment (2)
 
—

 
—

 
—

 
—

 
(207
)
 
(207
)
Unrealized loss on cash flow hedges, net of taxes
 
—

 
—

 
—

 
—

 
(2,967
)
 
(2,967
)
Net unrealized loss on post-retirement benefit plans (2)
 
—

 
—

 
—

 
—

 
(1,000
)
 
(1,000
)
Net loss, as Restated
 
—

 
—

 
—

 
(41,886
)
 
—

 
(41,886
)
Balance, September 30, 2012, as Restated
 
100

 
647,000

 
8,308

 
(97,031
)
 
(7,490
)
 
550,787

Share-based compensation expense
 
—

 
—

 
4,773

 
—

 
—

 
4,773

Foreign currency translation adjustment (2)
 
—

 
—

 
—

 
—

 
(6,627
)
 
(6,627
)
Unrealized loss on cash flow hedges, net of taxes
 
—

 
—

 
—

 
—

 
(296
)
 
(296
)
Realized loss on cash flow hedges reclassified into interest expense, net of taxes
 
—

 
—

 
—

 
—

 
1,185

 
1,185

Net unrealized gain on post-retirement benefit plans (2)
 
—

 
—

 
—

 
—

 
383

 
383

Net loss, as Restated
 
—

 
—

 
—

 
(31,958
)
 
—

 
(31,958
)
Balance, September 30, 2013, as Restated
 
100

 
647,000

 
13,081

 
(128,989
)
 
(12,845
)
 
518,247

Dividends to EGL Midco
 
—

 
(36,500
)
 
—

 
—

 
—

 
(36,500
)
Share-based compensation expense for equity classified awards (1)
 
—

 
—

 
7,019

 
—

 
—

 
7,019

Foreign currency translation adjustment (2)
 
—

 
—

 
—

 
—

 
(11,272
)
 
(11,272
)
Unrealized loss on cash flow hedges, net of taxes
 
—

 
—

 
—

 
—

 
(286
)
 
(286
)
Realized interest expense on cash flow hedges reclassified into interest expense, net of taxes
 
—

 
—

 
—

 
—

 
1,968

 
1,968

Net unrealized loss on post-retirement benefit plans (2)
 
—

 
—

 
—

 
—

 
(438
)
 
(438
)
Net loss
 
—

 
—

 
—

 
(20,849
)
 
—

 
(20,849
)
Balance, September 30, 2014
 
100

 
$
610,500

 
$
20,100

 
$
(149,838
)
 
$
(22,873
)
 
$
457,889

(1) Excludes $859 thousand of share based compensation expense for awards classified as liabilities.
(2) During the years ended September 30, 2014, 2013 and 2012, there was no tax effect of the unrealized gain (loss) on post-retirement benefit plans because there is a full valuation allowance on the related deferred tax asset. We have asserted that earnings of our international subsidiaries have been indefinitely reinvested, and as such, no tax effect has been recorded for our foreign currency translation adjustment.    
The accompanying notes are an integral part of these consolidated financial statements.

67



EPICOR SOFTWARE CORPORATION
CONSOLIDATED STATEMENTS OF CASH FLOWS
 
 
Year Ended September 30,
(in thousands)
 
2014
 
2013
 
2012
 
 
 
 
(Restated)
 
(Restated)
Operating activities:
 
 
 
 
 
 
Net loss
 
$
(20,849
)
 
$
(31,958
)
 
$
(41,886
)
Adjustments to reconcile net loss to net cash provided by operating activities:
 
 
 
 
 
 
Share-based compensation expense
 
7,878

 
4,773

 
8,308

Depreciation and amortization
 
183,131

 
160,865

 
138,985

Amortization of deferred financing costs and original issue discount and loss on extinguishment of debt
 
7,540

 
6,825

 
5,252

Loss on disposal of assets
 
—

 
135

 
520

Provision for doubtful accounts
 
2,021

 
3,291

 
7,762

Deferred income taxes
 
(25,823
)
 
(25,228
)
 
(18,143
)
Changes in assets and liabilities:
 
 
 
 
 
 
Trade accounts receivable
 
5,565

 
4,809

 
(15,870
)
Inventories
 
(238
)
 
421

 
344

Prepaid expenses and other assets
 
3,450

 
739

 
4,018

Accounts payable
 
(1,531
)
 
(3,325
)
 
2,205

Deferred revenue
 
(1,069
)
 
16,549

 
17,660

Accrued expenses and other
 
(4,159
)
 
3,051

 
24,442

Net cash provided by operating activities
 
155,916

 
140,947

 
133,597

Investing activities:
 
 
 
 
 
 
Purchases of property and equipment
 
(19,330
)
 
(17,188
)
 
(25,828
)
Capitalized computer software and database costs
 
(11,917
)
 
(11,341
)
 
(11,073
)
Acquisitions of businesses, net of cash acquired
 
—

 
(152,830
)
 
(4,856
)
Sale of short-term investments
 
—

 
1,440

 
653

Net cash used in investing activities
 
(31,247
)
 
(179,919
)
 
(41,104
)
Financing activities:
 
 
 
 
 
 
Payments on long-term debt
 
(34,815
)
 
(8,625
)
 
(8,700
)
Payment of dividends
 
(36,500
)
 
—

 
—

Proceeds of loan from affiliate
 
—

 
—

 
2,206

Payments to affiliate
 
(1,719
)
 
—

 
—

Proceeds from issuance of senior secured term loan
 
—

 
3,050

 
—

Payments of financing fees
 
(1,350
)
 
(1,641
)
 
—

Net cash used in financing activities
 
(74,384
)
 
(7,216
)
 
(6,494
)
Effect of exchange rate changes on cash
 
(2,828
)
 
(1,586
)
 
(119
)
Net change in cash and cash equivalents
 
47,457

 
(47,774
)
 
85,880

Cash and cash equivalents, beginning of period
 
82,902

 
130,676

 
44,796

Cash and cash equivalents, end of period
 
130,359

 
82,902

 
130,676

 
 
 
 
 
 
 
Supplemental disclosures of cash flow information:
 
 
 
 
 
 
     Cash payments for interest
 
79,739

 
85,414

 
83,582

     Cash payments for income taxes, (net)
 
19,511

 
13,714

 
7,103

The accompanying notes are an integral part of these consolidated financial statements.

68

EPICOR SOFTWARE CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
September 30, 2014


NOTE 1 — BASIS OF PRESENTATION AND ACCOUNTING POLICY INFORMATION

Description of Business

Epicor Software Corporation (“we”, “our”, “us”, “Epicor” and “the Company”) is a leading global provider of enterprise application software and services focused on small and mid-sized companies and the divisions and subsidiaries of Global 1000 enterprises. We serve customers in three geographic regions: the Americas; Europe, Middle East and Africa (EMEA); and Asia-Pacific (APAC). We provide industry-specific solutions to the manufacturing, distribution, retail and services sectors. Our fully integrated solutions, which primarily include software, professional services and support services and may include hardware products, are considered “mission critical” to many of our customers, as they manage the flow of information across the core functions, operations and resources of their businesses and ultimately to their customers and suppliers.

We specialize in and target three application software segments: ERP, Retail Solutions and Retail Distribution, which we consider our segments for reporting purposes. These segments are determined in accordance with how our management views and evaluates our business and based on the criteria as outlined in authoritative accounting guidance regarding segments. We believe these segments accurately reflect the manner in which our management views and evaluates the business.

Basis of Presentation

The accompanying audited consolidated financial statements include our accounts and the accounts of our wholly owned subsidiaries. The accompanying consolidated balance sheets as of September 30, 2014 and 2013, the consolidated statements of comprehensive loss and the consolidated statements of cash flows for the years ended September 30, 2014, 2013 and 2012 represent the financial position, results of operations and cash flows of the Company and our wholly owned subsidiaries as of and for those periods. In the opinion of our management, the accompanying audited consolidated financial statements reflect all adjustments, consisting only of normal recurring items, considered necessary to present fairly our financial position at September 30, 2014 and September 30, 2013 and the results of our operations and our cash flows for the years ended September 30, 2014, 2013 and 2012.
        
Certain reclassifications have been made to our prior period presentation to conform to the current period presentation. Beginning in fiscal 2014, we elected to change the presentation of the revenues and cost of revenues sections of our consolidated statements of comprehensive loss to better align our presentation with other companies in our industry and to enhance comparability. Beginning in fiscal 2014, within revenues and cost of revenues, we present software and software related services, professional services and hardware and other. Prior periods have been reclassified to conform to the current period presentation. The change in presentation had no effect on the total amount of revenues or cost of revenues and no change has been made to the Company’s reporting segments.

Fiscal Year

Our fiscal year is from October 1 through September 30. Unless otherwise stated, references to the years 2014, 2013 and 2012 relate to our fiscal years ended September 30, 2014, 2013 and 2012, respectively. References to future years also relate to our fiscal years ending September 30.

Use of Estimates

The accompanying audited consolidated financial statements have been prepared in conformity with U.S. generally accepted accounting principles (“GAAP”) as set forth in the Financial Accounting Standard Board’s (“FASB”) Accounting Standards Codification (“ASC”). GAAP requires us to make certain estimates, judgments and assumptions. We believe that the estimates, judgments and assumptions upon which we rely are reasonable based upon information available to us at the time that they are made. These estimates, judgments and assumptions can affect the reported amounts of assets and liabilities and disclosures of contingent assets and liabilities as of the date of the financial statements, as well as the reported amounts of revenues and expenses during the reported period. To the extent there are material differences between these estimates, judgments or assumptions and actual results, our audited consolidated financial statements will be affected.


69

Business Combinations

We account for acquisitions using the acquisition method of accounting based on ASC 805—Business Combinations, which requires recognition and measurement of all identifiable assets acquired and liabilities assumed at their full fair value as of the date control is obtained. We determine the fair value of assets acquired and liabilities assumed based upon our best estimates of the fair value of assets acquired and liabilities assumed in the acquisition. Goodwill represents the excess of the purchase price over the fair value of the net tangible and identifiable intangible assets. While we use our best estimates and assumptions to measure the fair value of the identifiable assets acquired and liabilities assumed at the acquisition date, our estimates are inherently uncertain and subject to refinement. As a result, during the measurement period, not to exceed one year from the date of acquisition, any changes in the estimated fair values of the net assets recorded for acquisitions will result in an adjustment to goodwill. Upon the conclusion of the measurement period or final determination of the values of assets acquired or liabilities assumed, whichever comes first, any subsequent adjustments are recorded to our consolidated statements of comprehensive loss.

Cost of Exit and Restructuring Activities

Costs to exit or restructure certain activities of the acquired companies or our internal operations are accounted for as one-time termination and exit costs pursuant to ASC 420 - Exit or Disposal Cost Obligations, and are accounted for separately from the business combination. A liability for a cost associated with an exit or disposal activity is recognized and measured at its estimated fair value in our consolidated statement of comprehensive loss in the period in which the liability is incurred. When estimating the fair value of facility restructuring activities, assumptions are applied regarding estimated sub-lease payments to be received, which can differ materially from actual results. This may require us to revise our initial estimates which may materially affect our consolidated results of operations and financial position in the period the revision is made.

Revenue Recognition

Our primary sources of revenue are comprised of: Software and Software Related Services, Professional Services, and Hardware and Other as described below:

Software and Software Related Services:

•
Software license revenues - Revenues from the granting of perpetual licenses to customers to use our software and application offerings.
  
•
Software and cloud subscriptions revenues - Revenues from recurring fees earned from granting customers access to a broad range of our software and application offerings on a subscription basis. These offerings consist primarily of software application modules and suites, proprietary catalogs, ecommerce and electronic data interchange, data warehouses and other data management products and all software accessed or managed on-demand over the Internet through a Software as a Service (“SaaS”) model.

•
Software support revenues - Revenues earned primarily from providing customers with technical support services, as well as unspecified software upgrades (when and if available) and release updates and patches.

Professional Services:

Consists primarily of revenues generated from implementation contracts to install (software and hardware), configure and deploy our software products. Our professional services revenues also include business and technical consulting, integration services, custom software development and product training and educational services regarding the use of our software products. Additionally, we provide managed services for customers hosted at our data center facilities, partner data centers or physically on-premise at customer facilities.
                       
Hardware and Other:

Consists primarily of revenues generated from the re-sale of servers, Point-of-Sale ("POS") and storage product offerings, hardware maintenance fees and the sale of business products.



70

Our revenue recognition for software elements is based on ASC 985-605 - Software Revenue Recognition. Revenue for sales of software licenses is recognized when persuasive evidence of an arrangement exists, delivery of the product has occurred, the fee is fixed or determinable and collection is probable.

For multiple-element software arrangements (software and software related services and professional services), we use the residual method of revenue recognition. Under the residual method, consideration is allocated to undelivered elements based upon vendor specific objective evidence ("VSOE") of the fair value of those elements, with the residual of the arrangement fee allocated to the software license components. We have established VSOE of fair value for each undelivered software element of the sale through independent transactions not sold in connection with a software license. VSOE of fair value of the software support is determined by reference to the price our customers are required to pay for the services when sold-separately. For professional services, VSOE of fair value is based on the hourly or daily rate at which these services were sold without any other product or service offerings.

For multiple-element arrangements that include non-software elements and software not essential to the hardware's functionality, we first allocate the total arrangement consideration based on the relative selling prices of the software group of elements as a whole and to the non-software elements. In order to allocate revenues based on each deliverables relative selling price, we have established the best estimated selling price for each item using a hierarchy of VSOE, third-party evidence ("TPE"), and estimated selling price ("ESP"). VSOE generally only exists when we sell the deliverable separately and is the price actually charged for that deliverable. TPE of selling price represents the price charged by other vendors of largely interchangeable products in standalone sales to similar customers. ESPs reflect our best estimate of what the selling prices would be if they were sold regularly on a stand-alone basis. We determine ESP for a product or service by considering multiple factors, including, but not limited to, transaction size, market conditions, competitive landscape, internal costs, gross margin objectives and pricing practices. Then we further allocate the consideration within the software group to the respective elements within that group following the residual method. After the arrangement consideration has been allocated to the elements, we account for each respective element in the arrangement as described above.

Software License: Amounts allocated to software license revenues that do not require significant customization are recognized at the time of delivery of the software when VSOE of fair value for all undelivered elements exists and all the other revenue recognition criteria have been met. If VSOE of fair value does not exist for all undelivered elements, license revenue is deferred and recognized when delivery or performance of the undelivered element(s) has occurred or when VSOE is established for the undelivered element(s). If support or consulting is the only remaining element for which VSOE of fair value does not exist, then the related license revenue is recognized over the performance period of the service.

Software and Cloud Subscriptions: We recognize revenues for our software and cloud subscriptions ratably over the contract term primarily commencing with the date the services are made available to customers and all other revenue recognition criteria have been satisfied. Most of our software and cloud subscriptions customer base is on monthly terms and accordingly we bill for these services monthly.

Software Support: Support fees are typically paid in advance and are recognized on a straight-line basis over the term of the contract.

Professional Services: Professional services are sold on a fixed fee and time-and-materials basis. Consulting engagements can last anywhere from one day to several months and are based strictly on the customer’s requirements and complexities. Our software, as delivered, can typically be used by the customer. Our professional services are generally not essential to the functionality of the software, as delivered, and do not result in any material changes to the underlying software code.

For services performed on a time-and-materials basis, revenues are recognized when the services are performed. On occasion, we enter into fixed or “not to exceed” fee arrangements. In these types of arrangements, revenues are recognized as services are proportionally performed as measured by hours incurred to date, as compared to total estimated hours to be incurred to complete the work. If, in the services element of the arrangement we perform significant production, modification or customization of our software, we account for the entire arrangement, inclusive of the software license revenues, using contract accounting as the software and services do not meet the criteria for separation. Revenues from training engagements are generally recognized as the services are performed.




71

Our revenue recognition for non-software elements is based on ASC 605 - Revenue Recognition. Revenues for sales of hardware products and other are recognized when persuasive evidence of an arrangement exists, delivery of the product has occurred, the fee is fixed or determinable and collection is probable.

Hardware and Other: Hardware equipment revenues are recognized based upon the accounting guidance contained in ASC 605. Hardware maintenance contracts are entered into at the customer’s option and are recognized ratably over the contractual term of the arrangements.

For multiple-element arrangements that include non-software elements and software essential to the hardware's functionality, we allocate revenues to all deliverables based on their relative selling prices. In order to allocate revenues based on each deliverables relative selling price, we have established the best estimated selling price for each item using a hierarchy of VSOE, TPE, and ESP. VSOE generally only exists when we sell the deliverable separately and is the price actually charged for that deliverable. TPE of selling price represents the price charged by other vendors of largely interchangeable products in standalone sales to similar customers. ESPs reflect our best estimate of what the selling prices would be if they were sold regularly on a stand-alone basis. We determine ESP for a product or service by considering multiple factors, including, but not limited to, transaction size, market conditions, competitive landscape, internal costs, gross margin objectives and pricing practices.

We determine our ESP by considering our overall pricing objectives and market conditions. Significant pricing practices taken into consideration include our discounting practices, desired gross profit margins, the size and volume of our transactions, the customer demographic, the geographic area where services are sold, price lists, our go-to-market strategy, historical standalone sales, any customization included in the contract and contract prices. The determination of ESP is made through consultation with and approval by our management. As our go-to-market strategies evolve, we may modify pricing practices in the future, which could result in changes in relative selling prices, including both VSOE and ESP.

Cash and Cash Equivalents

Our cash and cash equivalents consist primarily of cash in various banks throughout the world. We consider all highly liquid investments purchased with original maturities of three months or less to be cash equivalents.

Accounts Receivable

Accounts receivable are comprised of gross amounts invoiced to customers and accrued revenue. We offset our accounts receivable and deferred revenue for invoices for which the maintenance period has not started as of the balance sheet date.

Allowance for Doubtful Accounts

We record allowances for doubtful accounts receivable based upon expected collectability. The reserve is generally established based upon an analysis of our aged receivables. Additionally, if necessary, a specific reserve for individual accounts is recorded when we become aware of a customer’s inability to meet its financial obligations, such as in the case of a bankruptcy filing or deterioration in the customer’s operating results or financial position. We also regularly review the allowance by considering factors such as historical collections experience, third party credit agency information, age of the accounts receivable balance, customer financial statements and current economic conditions that may affect a customer’s ability to pay. If actual bad debts differ from the reserves calculated, we record an adjustment to bad debt expense in the period in which the difference occurs.


72

Activity in our allowance for doubtful accounts was as follows (in thousands):

 
 
Amount
Balance at September 30, 2011
 
$
6,042

Provision
 
7,762

Write-offs, recoveries and adjustments
 
(1,767
)
Balance at September 30, 2012
 
12,037

Provision
 
3,291

Write-offs, recoveries and adjustments
 
(1,603
)
Balance at September 30, 2013
 
13,725

Provision
 
2,021

Write-offs, recoveries and adjustments
 
(5,594
)
Balance at September 30, 2014
 
$
10,152



Inventories

Inventories primarily consist of purchased parts and finished goods. Inventories are valued at the lower of cost or market with cost computed on a first in, first out (FIFO) basis. Consideration is given to obsolescence, excessive levels, deterioration and other factors in evaluating net realizable value. We record write downs for excess and obsolete inventory equal to the difference between the cost of inventory and market based upon assumptions about future product life-cycles, product demand, changing technology, and market conditions. At the point of loss recognition, a new, lower-cost basis for that inventory is established, and subsequent changes in facts and circumstances do not result in the restoration or increase in that newly established cost basis.

Prepaid Expenses and Other Current Assets
    
The following table presents a detail of prepaid expenses and other current assets (in thousands):


 
 
As of September 30,
 
 
2014
 
2013
Prepaid expenses
 
$
22,780

 
$
22,508

Other receivables
 
7,958

 
12,005

Deferred costs
 
2,446

 
2,417

Other
 
141

 
96

Total
 
$
33,325

 
$
37,026



Property and Equipment

Land, buildings, leasehold improvements, furniture, fixtures and equipment are stated at cost, net of accumulated depreciation and amortization. Buildings are depreciated using the straight-line method over thirty-two years. Leasehold improvements are amortized using the straight-line method over the life of the lease or the estimated useful life, whichever is shorter. Furniture, fixtures and equipment are depreciated using the straight-line method over the estimated useful lives of the related assets (two to ten years).

Software and Database Development Costs

In accordance with relevant authoritative accounting principles, costs incurred internally in creating computer software products are expensed until technological feasibility has been established which is typically evidenced by a working model. Thereafter and until general release, applicable software development costs are capitalized and subsequently reported at the lower of amortized cost or net realizable value. Costs incurred related to the development of databases are capitalized and

73

subsequently reported at the lower of amortized cost or net realizable value. Capitalized costs are amortized using the greater of the amount computed using (a) the ratio that current gross revenues to the total anticipated future gross revenues or (b) the straight-line method over the estimated economic life of the product not to exceed five years. Currently, we amortize our software and database development costs using the straight-line method over a period of three years. We are required to use our professional judgment in determining whether software development costs meet the criteria for immediate expense or capitalization using the criteria described above and evaluate software and database development costs for impairment at each balance sheet date by comparing the unamortized capitalized costs to the net realizable value. The net realizable value is based on the estimated future gross revenue from that product reduced by the estimated future costs of completing, maintaining and disposing of the product. We capitalized software and database development costs of approximately $11.9 million, $11.3 million and $11.1 million for the years ended September 30, 2014, 2013 and 2012, respectively, and we incurred amortization expense of approximately $9.8 million, $6.4 million and $2.8 million for the years ended September 30, 2014, 2013 and 2012, respectively, which has been recorded in depreciation and amortization in our consolidated statements of comprehensive loss. We had no write-offs of software or database development costs for the years ended September 30, 2014, 2013 or 2012.

Goodwill and Other Intangible Assets

Goodwill represents the excess of the purchase price in a business combination over the fair value of net tangible and intangible assets acquired in a business combination. Goodwill is tested for impairment on an annual basis in the fourth fiscal quarter of each year, and between annual tests if indicators of potential impairment exist, using a fair-value-based approach. See Note 4 - Goodwill for additional information regarding goodwill. Intangible assets that are not considered to have an indefinite useful life are amortized using the straight-line method over their estimated period of benefit, which generally ranges from one to ten years. Each period we evaluate the estimated remaining useful life of intangible assets and assess whether events or changes in circumstances warrant a revision to the remaining period of amortization or indicate that impairment exists. No impairments of finite-lived intangible assets have been identified during any of the periods presented. See Note 5 - Intangible Assets for additional information regarding intangible assets. In-Process Technology was initially capitalized as an indefinite lived asset and tested annually for impairment or upon triggering events indicating possible impairment. Upon completion, the capitalized asset is amortized over its projected remaining useful life as of the completion date, as assessed on the completion date.

Long-Lived Assets

We periodically review the carrying amounts of property and equipment and other long-lived assets to determine whether current events or circumstances warrant adjustments to such carrying amounts by considering, among other things, the future cash inflows expected to result from the use of the asset and its eventual disposition, less the estimated future cash outflows necessary to obtain those inflows. During the fourth quarter of fiscal 2014, we recorded an impairment of $9.0 million to reduce the carrying value of a building in Montreal, Canada to fair value. Additionally, we recorded impairments of $4.6 million for leasehold improvements and furniture and fixtures related to other facilities in the United States which we will be abandoning upon exiting certain leased facilities. See Note 3 - Property and Equipment for further information regarding these impairments.

Deferred Financing Costs and Original Issue Discounts

Financing costs are deferred and amortized to interest expense using the effective interest method. Our deferred financing costs were $23.6 million and $29.5 million at September 30, 2014 and 2013, respectively. At the time of any repurchases or retirements of related debt, a proportionate amount of net deferred financing costs are written off and included in the calculation of gain/(loss) on retirement in the consolidated statement of comprehensive loss. We recorded new deferred financing costs of $1.5 million during the year ended September 30, 2013 in connection with amendments to our 2011 Credit Agreement, as amended (the "2011 Credit Agreement"). We recognized amortization of deferred financing costs totaling $5.5 million, $5.4 million and $4.2 million during the years ended September 30, 2014, 2013 and 2012, respectively, which have been recorded in interest expense in the consolidated statements of comprehensive loss. During the year ended September 30, 2014, in connection with an amendment to our 2011 Credit Agreement, we reduced deferred financing costs by $0.4 million for a loss on retirement of debt, which was included in other expense, net in the consolidated statement of comprehensive loss for the year ended September 30, 2014.

Borrowings are recorded net of applicable discounts which are amortized to interest expense in the consolidated statement of operations using the effective interest method. Unamortized discounts were $5.8 million and $6.2 million at September 30, 2014 and 2013, respectively. We recorded amortization of original issue discounts on our 2011 Credit Agreement totaling $1.5 million, $1.4 million and $1.0 million during the years ended September 30, 2014, 2013 and 2012, respectively. During the year ended September 30, 2014, in connection with amendments to our 2011 Credit Agreement, we

74

recorded new original issue discounts of $1.2 million, and we reduced original issue discount by $0.1 million for a loss on retirement of debt, which was included in other expense, net in the consolidated statements of comprehensive loss for the year ended September 30, 2014.

Other Assets

Other assets consist of the following (in thousands):

 
 
As of September 30,
 
 
2014
 
2013
 
 
 
 
(Restated)
Long-term deferred tax assets
 
$
7,735

 
$
1,978

Long-term deposits
 
4,426

 
4,734

Life insurance contracts and other
 
6,355

 
5,383

Total
 
$
18,516

 
$
12,095


Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consist of the following (in thousands):

 
 
As of September 30,
 
 
2014
 
2013
 
 
 
 
(Restated)
Restructuring
 
$
3,531

 
$
3,432

Professional fees
 
1,079

 
3,339

Sales tax
 
6,437

 
7,668

Income tax
 
8,443

 
8,899

Customer deposits
 
3,827

 
2,990

Accrued shareholder litigation settlement
 
—

 
7,800

Accrued royalty and referral fees
 
2,840

 
3,649

Payroll tax liability
 
5,041

 
4,253

Accrued sales conference costs
 
2,821

 
3,348

Other current liabilities
 
17,087

 
14,656

Total
 
$
51,106

 
$
60,034



Deferred Revenues

Deferred revenues represent amounts invoiced or payments received from customers for software licenses, software and cloud subscriptions, software and hardware support and professional services in advance of recognizing revenues or performing services. We defer revenues for any undelivered elements for which payment has been received or we have an obligation to perform, and recognize revenues when the product is delivered or over the period in which the service is performed, in accordance with its revenue recognition policy for such elements.

Advertising Costs

We expense all advertising costs as incurred. These costs are included in sales and marketing expense in our statements of comprehensive loss. We recognized advertising expense of $7.1 million, $7.6 million and $6.7 million, respectively, for the years ended September 30, 2014, 2013 and 2012.


75

Income Taxes

We account for income taxes in accordance with ASC 740, Income Taxes. Deferred income taxes are recorded for the expected tax consequences of temporary differences between the financial reporting and tax basis of assets and liabilities, and are measured using the enacted tax rates and laws that will be in effect when the differences are expected to reverse. Factors affecting the recoverability of our deferred tax assets include our ability to meet future income projections and the success of our tax planning strategies. The effects of tax rate changes on future deferred tax liabilities and deferred tax assets, as well as other changes in income tax laws, are recognized in the period such changes are enacted. A valuation allowance is established against deferred tax assets if the future realization of these assets is not likely based on the weight of the available evidence.

Significant judgment is required in determining our worldwide income tax provision. In the ordinary course of a global business, there are many transactions and calculations where the ultimate tax outcome is uncertain. Some of these uncertainties arise as a consequence of revenue sharing and cost reimbursement arrangements among related entities, the process of identifying items of revenues and expenses that qualify for preferential tax treatment and segregation of foreign and domestic earnings and expenses to avoid double taxation. Although we believe that our estimates are reasonable, the final tax outcome of these matters could be different from that which is reflected in our historical income tax provisions and accruals. Such differences could have a material effect on our income tax provision and net income in the period in which such determination is made.

We recognize and measure benefits for uncertain tax positions which require significant judgment from management. We evaluate our uncertain tax positions on a quarterly basis and base these evaluations upon a number of factors, including changes in facts or circumstances, changes in tax law, correspondence with tax authorities during the course of audits and effective settlement of audit issues. Changes in the recognition or measurement of uncertain tax positions could result in material increases or decreases in our income tax expense in the period in which we make the change, which could have a material impact on our effective tax rate and operating results.

We are included in the consolidated federal income tax return of our indirect parent company, EGL Midco. We provide for income taxes under the separate return method, by which Epicor and its domestic subsidiaries compute tax expense as though they file a separate federal income tax return.  Under the separate company method, our income tax (benefit) does not account for the taxable income or expense of EGL Midco, which primarily is comprised of the Midco Notes interest expense ("Midco Interest Expense"). The Midco Interest Expense is included in our consolidated federal income tax return and certain state income tax returns when they are actually filed. We have not entered into a tax sharing agreement with EGL Midco. We may enter into a tax sharing agreement with EGL Midco in the future. We will benefit from approximately $36.5 million of interest expense from the Midco Notes in our consolidated federal income tax return and certain state returns for the period ended September 30, 2014, none of which is included under the separate company method in our tax provision.

See Note 9 - Income Taxes for additional discussion regarding income taxes.

Fair Value of Financial Instruments

We apply the authoritative guidance on fair value measurements for financial assets and liabilities that are measured at fair value on a recurring basis, and non-financial assets and liabilities such as goodwill, intangible assets and property and equipment that are measured at fair value on a non-recurring basis. See Note 8 - Fair Value for additional discussion.

Derivative Instruments

We use derivative instruments which qualify for hedge accounting, primarily swaps, to mitigate certain interest rate cash flow risks. We also use forward contracts to hedge foreign currency fair value risks. We do not use derivatives for trading purposes.

We recognize all derivatives as either assets or liabilities in our consolidated balance sheets and measure those instruments at fair value. Hedge ineffectiveness on our interest rate derivatives is also recorded in “interest.” Gains and losses from forward contracts to hedge foreign currency fair value risks are recorded in “other income (expense), net."

Foreign Currency

The functional currency of our foreign entities is generally the respective local country’s currency. Assets and liabilities of such foreign entities are translated into the reporting currency (USD) using the exchange rates on the balance sheet dates. Revenues and expenses are translated into the reporting currency using the average exchange rates prevailing during the period.

76

Translation adjustments are included in accumulated other comprehensive loss within stockholders equity in the consolidated balance sheets. For the years ended September 30, 2014, 2013 and 2012, we recorded translation losses of $11.3 million, $6.6 million and $0.2 million, respectively.

Certain legal entities maintain accounting records in a currency other than the entity’s functional currency, in which case financial information is remeasured to the entity’s functional currency. We have an on-going program to evaluate our foreign currency risk and to minimize the risks whenever possible through leading and lagging accounts payables and accounts receivables, centralized cash management and other forms of natural hedging. Additionally, we enter into certain foreign currency transactions whereby changes in exchange rates between an entity’s functional currency and the currency in which a transaction is denominated results in foreign currency transaction gains and losses, which are also included in other expense, net in the consolidated statements of comprehensive loss. For the years ended September 30, 2014, 2013 and 2012, we recorded realized and unrealized transaction losses of $1.0 million, $1.3 million and $0.9 million, respectively.

Share-Based Payments

In November 2011, the Board of Directors of Eagle Topco, L.P., a limited partnership (“Eagle Topco”), our indirect parent company, approved a Restricted Partnership Unit plan for purposes of compensation of our employees and certain directors. During fiscal 2014, 2013 and fiscal 2012, we granted restricted partnership units to certain management and board members as compensation for their services. We account for share-based payments, including grants of restricted units in Eagle Topco in accordance with ASC 718, Compensation-Stock Compensation, which requires that share-based payments (to the extent they are compensatory) be recognized in our consolidated statements of comprehensive loss based on their fair values and the estimated number of shares or units we ultimately expect will vest. For awards which vest based on service conditions (Annual Units), we recognize share-based compensation expense using the accelerated expense attribution method, which separately recognizes compensation cost for each vesting tranche over its vesting period. For awards which vest based on performance conditions (Performance Units), we recognize share-based compensation expense during periods when the performance conditions have been established and the Company believes it is probable that it will meet those performance conditions. For awards which vest based on return on partnership capital (Exit Units), the Company recognizes compensation expense at the date of the liquidity event generating the return on capital. For awards which the Company repurchases upon employee departure (Series B Units in Eagle Topco), the Company recognizes changes in the fair value of the awards as compensation expense.

Certain Risks and Concentrations

We perform ongoing credit evaluations of our customers and generally do not require collateral from our customers. We believe no significant concentrations of credit risk exist as of September 30, 2014 and 2013.

No single customer accounted for more than 10% of our revenues during the periods presented.

We are currently involved in various claims and legal proceedings. Quarterly, we review the status of each significant matter and assess our potential financial exposure. If the potential loss from any claim or legal proceeding is considered probable and the amount can be reasonably estimated, we accrue a liability for the estimated loss. If the potential loss is considered reasonably possible of occurring, we disclose such matters in the footnotes to the financial statements. See Note 15 - Commitments and Contingencies for additional information regarding litigation.

Components of Cost of Software and Software Related Services Revenues

The components of our cost of software and software related services revenues were as follows (in thousands):
 
 
 
Year Ended September 30,
 
 
2014
 
2013
 
2012
 
 
 
 
 
 
 
Software license
 
$
19,766

 
$
19,542

 
$
20,688

Software and cloud subscriptions
 
30,322

 
27,249

 
24,532

Software support
 
97,621

 
97,957

 
84,790

Total
 
$
147,709

 
$
144,748

 
$
130,010



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Non-Cash Investing Activities on Statement of Cash Flows

During the year ended September 30, 2014, we installed $2.4 million of leasehold improvements which were paid directly by the landlord for our facility in Bensalem, Pennsylvania. We have excluded these leasehold improvements from Purchases of Property and Equipment in our consolidated statements of cash flows as they represent a non-cash investing activity.

Recently Issued Accounting Pronouncements

In November 2014, the FASB issued ASU No. 2014-17, Pushdown Accounting (Topic 805) (ASU 2014-17). This new guidance provides companies an option to apply pushdown accounting in the reporting period in which a change-in-control event occurs. In pushdown accounting, an acquired entity’s separate financial statements reflect the acquirer’s new basis of accounting for the acquiree’s assets and liabilities. The guidance also allows any subsidiary of an acquired entity to apply pushdown accounting to its separate financial statements, regardless of whether the acquired entity elects to apply pushdown accounting. Further, the guidance clarifies that any acquisition-related liability incurred by the acquirer is recognized in the acquiree’s separate financial statements only if it represents an obligation of the acquiree, and it must be recognized in accordance with other applicable GAAP (e.g., joint and several liability arrangement under ASC 405-40). In connection with the issuance of ASU 2014-17, the Securities and Exchange Commission (SEC) staff rescinded SAB Topic 5.J, New Basis of Accounting Required in Certain Circumstances, however the guidance contained in SAB 5J remains in paragraphs ASC 805-50-S99-1 through S99-2. The SEC staff is expected to instruct the FASB to delete these paragraphs. ASU 2014-17 is effective immediately. Acquired entities may elect to apply it to any future transaction or to their most recent event in which an acquirer obtains or obtained control of them. However, if the financial statements for the period encompassing the most recent event in which an acquirer obtained control of the acquired entity have already been issued or made available to be issued, the application of pushdown accounting will be accounted for retrospectively as a change in accounting principle. The adoption of ASU 2014-17 will affect our disclosures related to debt issued by our parent company Eagle Midco, Inc., however, the adoption of ASU 2014-17 will not require us to push down Eagle Midco's debt to our financial statements, because we do not have joint and several liability for Eagle Midco's debt. We plan to update our disclosures regarding the Midco Notes after the guidance in paragraphs ASC 805-50-S99-1 through S99-2 is removed.

In August 2014, the FASB issued ASU No. 2014-15, Disclosure of Uncertainties about an Entity’s Ability to Continue as a Going Concern (Subtopic 205-40) (ASU 2014-15). This new guidance requires management of public and private companies to evaluate whether there are conditions and events that raise substantial doubt about the entity’s ability to continue as a going concern within one year after the financial statements are issued (or available to be issued when applicable) and, if so, disclose that fact. We will be required to make this evaluation for both annual and interim reporting periods, if applicable. We will also be required to evaluate and disclose whether our plans alleviate that doubt. The assessment will be similar to the one auditors historically have performed under auditing standards. ASU 2014-15 is effective for annual periods ending after December 15, 2016 (our fiscal 2017) and interim periods within annual periods beginning after December 15, 2016 (our fiscal 2018). Early adoption is permitted. We do not believe that the adoption of ASU 2014-15 will impact our financial statements.

In June 2014, the FASB issued ASU No. 2014-12, Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period (Topic 718) (ASU 2014-12). This new guidance requires a performance target in a share-based payment that affects vesting and that could be achieved after the requisite service period to be accounted for as a performance condition under Accounting Standards Codification ("ASC") 718, Compensation - Stock Compensation. As a result, the target is not reflected in the estimation of the award’s grant date fair value. ASU 2014-12 is effective for annual periods beginning after December 15, 2015 and interim periods within those annual periods (our fiscal 2017). We have the option to apply this guidance on a prospective basis or on a modified retrospective basis. Our share based compensation awards do not contain performance targets which could be achieved after the requisite service period. Accordingly, we do not currently expect the adoption of ASU 2014-12 to affect our financial statements.

In May 2014, the FASB and the IASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) (ASU 2014-09). This new guidance will supersede existing revenue guidance under GAAP and International Financial Reporting Standards ("IFRS"). The standard’s core principle is that a company will recognize revenue when it transfers promised goods or services to customers in an amount that reflects the consideration to which the company expects to be entitled in exchange for those goods or services. The standard defines a five step process to achieve this principle, and will require companies to use more judgment and make more estimates than under the current guidance. We expect that these judgments and estimates will include identifying performance obligations in the contract, estimating the amount of variable consideration to include in the transaction price and allocating the transaction price to each separate performance obligation. Additionally, the new standard will eliminate the requirement to recognize revenue based on VSOE of fair value for multiple

78

element software arrangements. The standard is effective for public entities for annual periods beginning after December 15, 2016, which will be our fiscal year 2018, and for interim periods within those fiscal years. The standard allows for two methods of transition: (i) retrospective with the cumulative effect of initially applying the standard recognized at the date of initial application and providing certain additional disclosures as defined within the standard, or (ii) retrospective to each prior reporting period presented with the option to elect certain practical expedients as defined within the standard. We are currently evaluating the impact of adopting ASU 2014-09 on our financial statements.

In July 2013, the FASB issued ASU No. 2013-11, Income Taxes (Topic 740), Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists (ASU 2013-11), which requires companies to present unrecognized tax benefits as a decrease in a net operating loss, similar tax loss or tax credit carryforward if certain criteria are met. The determination of whether a deferred tax asset is available is based on the unrecognized tax benefit and the deferred tax asset that exist at the reporting date and presumes disallowance of the tax position at the reporting date. ASU 2013-11 will eliminate the diversity in practice in the presentation of unrecognized tax benefits but will not alter the way in which entities assess deferred tax assets for realizability. The amendments are effective for public companies for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2013, which will be our fiscal year 2015. The amendments should be applied prospectively to unrecognized tax benefits that exist at the effective date. Early adoption is permitted. We do not believe the adoption of ASU 2013-11 will materially affect our financial statements.


In March 2013, the FASB issued ASU No. 2013-05, Foreign Currency Matters (Topic 830), Parent's Accounting for the Cumulative Translation Adjustment upon Derecognition of Certain Subsidiaries or Groups of Assets within a Foreign Entity or of an Investment in a Foreign Entity (ASU 2013-05), which requires companies to release cumulative translation adjustments into earnings when an entity ceases to have a controlling financial interest in a subsidiary or group of assets within a consolidated foreign entity and the sale or transfer results in the complete or substantially complete liquidation of the foreign entity. The amendments are effective for public companies for fiscal years beginning after December 15, 2013, which will be our fiscal year 2015. The amendments should be applied prospectively to derecognition events occurring after the effective date. Early adoption is permitted. We will release related cumulative translation adjustments into earnings for qualifying derecognition events which occur after the effective date.
NOTE 2 — RESTATEMENT OF CONSOLIDATED FINANCIAL STATEMENTS
We identified material errors in our income tax provision and associated accounts during the fiscal year ended September 30, 2014 related to prior periods. The correction of these errors resulted in the restatement of our previously reported financial statements for the fiscal years ended September 30, 2013 and 2012 and on our condensed consolidated financial statements for the first three quarters of fiscal 2014 and each quarter within fiscal 2013. The consolidated statements of stockholder's equity were revised to reflect a 2011 income tax benefit adjustment resulting in an increase to retained earnings and total stockholder’s equity of $0.8 million.  Revisions to decrease goodwill associated with tax adjustments from the 2011 merger of approximately $1.2 million are reflected in the beginning balance as of October 1, 2012.
The following tables summarize the impact of the restatement on our consolidated statements of comprehensive loss (in thousands):
 
 
Year Ended September 30, 2013
 
 
Previously Reported
 
Adjustments
 
As Restated
Income tax benefit
 
$
(4,762
)
 
$
(8,415
)
 
$
(13,177
)
Net loss
 
$
(40,373
)
 
$
8,415

 
$
(31,958
)
Comprehensive loss
 
$
(45,728
)
 
$
8,415

 
$
(37,313
)
 
 
Year Ended September 30, 2012
 
 
Previously Reported
 
Adjustments
 
As Restated
Income tax benefit
 
$
(11,535
)
 
$
2,800

 
$
(8,735
)
Net loss
 
$
(39,086
)
 
$
(2,800
)
 
$
(41,886
)
Comprehensive loss
 
$
(43,260
)
 
$
(2,800
)
 
$
(46,060
)

79

The following tables summarize the impact of the restatement on our consolidated balance sheets (in thousands):
 
 
As of September 30, 2013
 
 
Previously Reported
 
Adjustments
 
As Restated
Deferred tax assets (current)
 
$
21,497

 
$
1,941

 
$
23,438

Goodwill
 
$
1,301,913

 
$
(4,849
)
 
$
1,297,064

Other assets (non-current)
 
$
10,117

 
$
1,978

 
$
12,095

Accrued expenses and other current liabilities
 
$
66,243

 
$
(6,209
)
 
$
60,034

Deferred income tax liabilities (non-current)
 
$
246,919

 
$
(496
)
 
$
246,423

Other liabilities (non-current)
 
$
47,095

 
$
(663
)
 
$
46,432

Accumulated deficit
 
$
(135,427
)
 
$
6,438

 
$
(128,989
)
The following tables summarize the impact of the restatement on our consolidated statements of cash flows (in thousands):
 
 
Year Ended September 30, 2013
 
 
Previously Reported
 
Adjustments
 
As Restated
Net loss
 
$
(40,373
)
 
$
8,415

 
$
(31,958
)
Change in deferred income taxes
 
$
(21,464
)
 
$
(3,764
)
 
$
(25,228
)
Change in accrued expenses and other
 
$
7,702

 
$
(4,651
)
 
$
3,051

Net cash provided by operating activities
 
$
140,947

 
$
—

 
$
140,947

    
 
 
Year Ended September 30, 2012
(in thousands)
 
Previously Reported
 
Adjustments
 
As Restated
Net loss
 
$
(39,086
)
 
$
(2,800
)
 
$
(41,886
)
Change in deferred income taxes
 
$
(20,562
)
 
$
2,419

 
$
(18,143
)
Change in accrued expenses and other
 
$
24,061

 
$
381

 
$
24,442

Net cash provided by operating activities
 
$
133,597

 
$
—

 
$
133,597


NOTE 3—PROPERTY AND EQUIPMENT

Property and equipment, net consist of the following (in thousands):




 
 
As of September 30,
 
 
2014
 
2013
Furniture and equipment
 
$
80,552

 
$
64,733

Buildings
 
4,741

 
11,480

Leasehold improvements
 
24,117

 
22,798

Land
 
2,209

 
5,040

Gross property and equipment
 
111,619

 
104,051

Less accumulated depreciation
 
(62,143
)
 
(39,120
)
     Total
 
$
49,476

 
$
64,931



During the fourth quarter of fiscal 2014, we signed a letter of intent to sell the Montreal building and land for $5.8 million, and we determined that the proposed sale price approximated fair value. As a result, we recorded a $9.0 million impairment loss within depreciation and amortization expense to reduce the carrying value of our building in Montreal, Canada to its fair value. We currently occupy the building, and as a result the building remains classified as held and used as of September 30, 2014. Additionally, during the fourth quarter of fiscal 2014, we recorded a $4.6 million impairment loss within depreciation and amortization expense to reduce the carrying value of certain leasehold improvements and furniture and fixtures related to other facilities in the United States to their fair market value. We plan to exit the related leased space during fiscal 2015, and in conjunction with the planned exit activities, we plan to abandon the leasehold improvements and a portion of the furniture and fixtures. We included the impairment charges within Depreciation and Amortization in the audited consolidated statements of comprehensive loss.

The impairments recorded during the fourth quarter of fiscal 2014 represent level 3 fair value measurements, because the values are dependent upon unobservable data. We determined that the proposed sale price of the Montreal building and land approximated its fair value by utilizing a third party appraisal specialist to evaluate the sales prices of comparable properties in the Montreal area, and considering restrictions applicable to our Montreal building. In determining the fair value of the leasehold improvements and furniture, we estimated the market participant selling price for the assets considering their age and condition.
Acquired property and equipment was adjusted to its estimated fair values. See Note 19 - Acquisitions and Related Transactions for further details.

NOTE 4 — GOODWILL
We account for goodwill, which represents the excess of the purchase price over the fair value of the net tangible and identifiable intangible assets acquired in a business combination, in accordance with relevant authoritative accounting principles. The determination of the value of goodwill requires management to make estimates and assumptions that affect our audited consolidated financial statements, and this valuation process includes Level 3 fair value measurements.
Annual Goodwill Impairment Test
We perform a goodwill impairment test on an annual basis on July 1 or when there are indicators of impairment. Testing for goodwill impairment is a two-step process. The first step screens for potential impairment, and if there is an indication of possible impairment, the second step must be completed to measure the amount of impairment loss, if any. The first step of the goodwill impairment test used to identify potential impairment compares the fair value of a reporting unit with the carrying value of its net assets. If the fair value of the reporting unit is less than the carrying value of the reporting unit, the second step of the goodwill impairment test would be performed to measure the amount of impairment loss we would be required to record, if any. The second step, if required, would compare the implied fair value of our recorded goodwill with the current carrying amount. If the implied fair value of our goodwill is less than the carrying value, an impairment charge would be recorded as a charge to our operations.
As of July 1, 2014, we performed our annual goodwill impairment test. We determined the fair value of our reporting units using a discounted cash flow model, which included three years of projected cash flows and run-out projections to reach a 3% terminal growth rate in revenues. We discounted the cash flows using a market participant discount rate of 10.5%. We noted that the fair value of each reporting unit exceeded the carrying value of the reporting unit by at least 20%, which we

81

believe is a substantial amount. As a result, we did not record an impairment of goodwill at any of our reporting units as of July 1, 2014.
Year End Update of Goodwill Impairment Analysis
In addition to our annual goodwill impairment test, on a quarterly basis, we review for impairment indicators which could impact the fair value of our reporting units. Conditions which could indicate that the fair value of a reporting unit has declined include the following:

•
Macroeconomic conditions such as a deterioration in general economic conditions, limitations on accessing capital and other developments in financial markets;
•
Industry and market considerations such as a deterioration in the environment in which the reporting unit operates, an increased competitive environment, a decline in market-dependent multiples or metrics (considered in both absolute terms and relative to peers), a change in the market for a reporting units products or services, or a regulatory or political development;
•
Overall financial performance such as negative or declining cash flows or a decline in revenue or earnings compared with results of current and relevant prior periods.
We did not note any indicators that goodwill was impaired as of September 30, 2014. Should such conditions arise in the future between annual goodwill impairment tests, we will perform an interim goodwill impairment test and record an impairment, which could be material, if we determine the carrying value of a reporting unit's goodwill exceeds its fair value.
The following table presents a roll-forward of goodwill for fiscal 2013 and fiscal 2014 (in thousands):
 
 
ERP
 
Retail Solutions
 
Retail Distribution
 
Total
Goodwill at September 30, 2012, as Restated
 
696,180

 
211,676

 
286,268

 
1,194,124

Goodwill recorded with purchase of Solarsoft Business Systems, as Restated
 
91,941

 
—

 
16,896

 
108,837

    Translation adjustments
 
(6,207
)
 
1,600

 
(1,290
)
 
(5,897
)
Goodwill at September 30, 2013, as Restated
 
781,914

 
213,276

 
301,874

 
1,297,064

Translation adjustments
 
(9,036
)
 
—

 
—

 
(9,036
)
Goodwill at September 30, 2014
 
$
772,878

 
$
213,276

 
$
301,874

 
$
1,288,028



NOTE 5—INTANGIBLE ASSETS

The components of intangible assets are as follows as of September 30 (in thousands):

 
 
2014
 
2013
Estimated
 
 
Gross
 
 
 
Net
 
Gross
 
 
 
Net
Useful
 
 
Carrying
 
Accumulated
 
Carrying
 
Carrying
 
Accumulated
 
Carrying
Lives
 
 
Amount
 
Amortization
 
Amount
 
Amount
 
Amortization
 
Amount
(In Years)
Technology based
 
$
389,673

 
$
(195,759
)
 
$
193,914

 
$
389,813

 
$
(132,846
)
 
$
256,967

5-10
Customer based
 
519,964

 
(191,323
)
 
328,641

 
521,578

 
(134,038
)
 
387,540

1-10
Capitalized software and database costs
 
38,605

 
(19,220
)
 
19,385

 
26,688

 
(9,413
)
 
17,275

3
Trademarks and tradenames
 
83,355

 
(39,761
)
 
43,594

 
83,615

 
(27,923
)
 
55,692

7
Other
 
20,554

 
(10,983
)
 
9,571

 
20,568

 
(7,532
)
 
13,036

1-10
     Total
 
$
1,052,151

 
$
(457,046
)
 
$
595,105

 
$
1,042,262

 
$
(311,752
)
 
$
730,510

 


82

We recorded amortization expense of approximately $146.0 million, $141.7 million and $124.2 million for the years ended September 30, 2014, 2013 and 2012, of which $145.9 million, $141.4 million and $123.6 million, respectively, was recorded as depreciation and amortization and $0.1 million, $0.3 million and $0.6 million (related to favorable lease assets), respectively, was recorded as general and administrative expense in the consolidated statements of comprehensive loss. Estimated amortization expense for each of the next five years is $145.8 million, $132.6 million, $106.4 million, $79.7 million, and $56.3 million, respectively.
NOTE 6 — DEBT
Total debt in the periods presented consisted of the following (in thousands):
 
 
 
 
As of September 30,
 
 
 
2014
 
2013
2011 Credit Agreement term loan due 2018, net of unamortized discount of approximately $5,823 and $6,182, respectively
 
 
$
812,927

 
$
847,368

Senior Notes due 2019
 
 
465,000

 
465,000

Convertible Senior Notes
 
 
—

 
15

Total debt
 
 
1,277,927

 
1,312,383

Current portion (1)
 
 
5,200

 
22,100

Total long-term debt, net of discount
 
 
$
1,272,727

 
$
1,290,283


(1) Includes a mandatory prepayment of $5.2 million as of September 30, 2014. Includes scheduled principal payments of $8.6 million plus a mandatory prepayment of $13.5 million as of September 30, 2013. See "2011 Senior Secured Credit Agreement" below for details regarding mandatory prepayment.

2011 Senior Secured Credit Agreement

The 2011 Senior Secured Credit Agreement was initiated on May 16, 2011 and was amended in March 2013, September 2013, January 2014 and May 2014 ("2011 Credit Agreement"). The 2011 Credit Agreement consists of a term loan with an outstanding principal balance of $818.8 million (before unamortized original issue discount) as of September 30, 2014 and a revolving credit facility with a borrowing capacity of $103.0 million. As of September 30, 2014, we had no borrowings outstanding on the revolving credit facility; the interest rate on the term loan was calculated based on an interest rate index plus a margin; and the interest rate index was based, at our option, on a LIBOR rate with a minimum LIBOR floor of 1.0% or a Base Rate as defined in the 2011 Credit Agreement. As of September 30, 2014, the interest rate applicable to the term loans was 4.0%.

On March 7, 2013, we entered into Amendment No. 1 to the 2011 Credit Agreement to, among other things, reduce the interest rate margin applicable to borrowings under the term loans included in the 2011 Credit Agreement. Amendment No. 1 provided for the refinancing of the then outstanding balance of $857.0 million of our existing Term B Loans under the 2011 Credit Agreement with $860.0 million of Term B-1 Loans. The interest rate on the Term B-1 Loans was based, at our option, on a LIBOR rate, plus a margin of 3.25% per annum, with a LIBOR floor of 1.25%, or the Base Rate (as defined in the 2011 Credit Agreement), plus a margin of 2.25% per annum. Additionally, the annual principal payments were reduced from $8.7 million per annum to $8.6 million per annum through fiscal 2017. The Term B-1 Loans were scheduled to mature on the same date as the original maturity date of the Term B Loans.

In addition, Amendment No. 1 provided for, among other things (i) the ability for the Company to incur certain incremental facilities under the 2011 Credit Agreement in the form of senior secured, senior unsecured, senior subordinated, or subordinated notes or term loans and create certain liens securing such indebtedness, (ii) the elimination of “most favored nation” protection with respect to extensions of the maturity of the Term B-1 Loans and (iii) increased capacity for the Company to consummate asset dispositions, make restricted payments and to prepay the Company's existing 8.625% senior unsecured notes due 2019 and other subordinated debt.
    
We accounted for Amendment No. 1 as a modification of debt because the cash flows under the amended term loans were not substantially different than the cash flows under the original term loans. We incurred $1.6 million of fees in connection with the amended term loans, and we recorded $1.5 million of those fees to deferred financing costs and $0.1 million of the fees to interest expense in accordance with GAAP. As Amendment No. 1 was accounted for as a modification,

83

we are continuing to amortize the existing unamortized deferred financing costs, the existing original issue discount and the new deferred financing costs using the effective interest method.

On September 20, 2013, we entered into Amendment No. 2 to the 2011 Credit Agreement to increase the borrowing capacity under our revolving credit facility from $75.0 million to $88.0 million. Amendment No. 2 did not affect the interest rate applicable to the revolving credit facility, or the maturity date.

We accounted for Amendment No. 2 as a modification of debt because the only change was to increase the borrowing capacity on the revolving credit facility from $75.0 million to $88.0 million. In connection with Amendment No. 2, we recorded new deferred financing costs of less than $0.1 million. We are continuing to amortize the existing unamortized deferred financing costs, the existing original issue discount and the new deferred financing costs using the effective interest method.

On January 17, 2014, we entered into Amendment No. 3 to the 2011 Credit Agreement to, among other things, reduce the interest rate margin and the LIBOR floor applicable to borrowings under the term loan included in the 2011 Credit Agreement. Amendment No. 3 provided for the refinancing of $840.1 million of Term B-1 Loans under the 2011 Credit Agreement with $840.1 million of new Term B-2 Loans. The interest rate on the Term B-2 Loans is based, at our option, on a LIBOR rate, plus a margin of 3.0% per annum, with a LIBOR floor of 1.0% per annum, or the Base Rate (as defined in the 2011 Credit Agreement), plus a margin of 2.0% per annum. Amendment No. 3 increased our required principal payments by $6.3 million for fiscal 2014, decreased our annual principal payments from $8.6 million per annum to $8.4 million per annum from fiscal 2015 through fiscal 2017, and decreased our payments during fiscal 2018 from $814.3 million to $808.6 million. The Term B-2 Loans mature on the same date as the original maturity date of the Term B and Term B-1 Loans. Additionally, the Amendment No. 3 removed the restriction on the Company's ability to repurchase its $465.0 million of Senior Notes due 2019.

We incurred $1.3 million of fees in connection with Amendment No. 3. We are amortizing $1.2 million of the fees to interest expense over the remaining term of the 2011 Credit Agreement, and we recorded $0.1 million of the fees directly to interest expense in accordance with GAAP. Additionally, we recorded a $0.5 million loss on extinguishment of debt to write off deferred financing costs and original issue discount allocable to lenders whose balances were transferred to other lenders in connection with Amendment No. 3. The loss on extinguishment of debt is included within other expense, net in our audited consolidated statements of comprehensive loss for the year ended September 30, 2014. The remainder of the unamortized deferred financing costs and original issue discount were allocable to lenders whose term loan balances were deemed to be modified. We are continuing to amortize the remaining unamortized deferred financing costs, the existing original issue discount and the new deferred financing costs using the effective interest method.

On May 15, 2014, we entered into Amendment No. 4 to the 2011 Credit Agreement to increase the borrowing capacity under our revolving credit facility from $88.0 million to $103.0 million. Amendment No. 4 did not affect the interest rate applicable to the revolving credit facility, or the maturity date.

We accounted for Amendment No. 4 as a modification of debt because the only change to the 2011 Credit Agreement was to increase the borrowing capacity on the revolving credit facility. In connection with Amendment No. 4, we recorded new deferred financing costs of less than $0.1 million. We are continuing to amortize the existing unamortized deferred financing costs, the existing original issue discount and the new deferred financing costs using the effective interest method.

The 2011 Credit Agreement originated in May 2011 and provided for (i) a seven-year term loan in the amount of $870.0 million, amortized (principal repayment) at a rate of 1% per year beginning September 30, 2011 on a quarterly basis for the first six and three-quarters years, with the balance paid at maturity and (ii) a five-year revolving credit facility (the "revolving credit facility") that permitted revolving loans in an aggregate amount of up to $75.0 million, which increased to $103.0 million as a result of Amendment No. 2 and Amendment No. 4, and which included a letter of credit facility and a swing line facility, and is due and payable in full at maturity in May 2016. In addition, subject to certain terms and conditions, the 2011 Credit Agreement provided for one or more uncommitted incremental term loans and/or revolving credit facilities in an aggregate amount not to exceed $150.0 million plus, among other things, unlimited additional uncommitted incremental term loans and/or revolving credit facilities if we satisfy a certain First Lien Senior Secured Leverage Ratio. Additionally, we paid a 1% original issue discount on the term loan for a total of $8.7 million and a 0.5% original issue discount on the revolving credit facility for $0.4 million. The term loan and revolving credit facility were amended on March 7, 2013, September 20, 2013, January 17, 2014 and May 15, 2014, as noted above. The remaining components of the 2011 Credit Agreement have not been amended.


84

The original interest rate under the 2011 Credit Agreement was equal to an applicable margin plus, at our option, either (a) a base rate determined by reference to the highest of (1) the corporate base rate of the administrative agent, (2) the fed funds rate plus 0.5 percent per annum and (3) the Eurocurrency rate for an interest period of one month plus 1%, or (b) a Eurocurrency rate for interest periods of one, two, three or six months, and to the extent agreed by the administrative agent nine and twelve months; provided, however that the minimum Eurocurrency rate for any interest period may be no less than 1.25% per annum in the case of the term loans. The initial applicable margin for term loans and borrowings under the revolving credit facility was 2.75% with respect to base rate borrowings and 3.75% with respect to Eurodollar rate borrowings, which in the case of borrowings under the revolving credit facility, may be reduced subject to our attainment of certain First Lien Senior Secured Leverage Ratios.

In addition to paying interest on outstanding principal under the revolving credit facility, we are required to pay a commitment fee to the lenders equal to 0.75% per annum for any available borrowings on the facility. The commitment fee rate may be reduced subject to our attaining certain First Lien Senior Secured Leverage Ratios. We must also pay customary letter of credit fees for issued and outstanding letters of credit. As of September 30, 2014, we had no issued and outstanding letters of credit.

Substantially all of our assets and those of our domestic subsidiaries are pledged as collateral to secure our obligations under the 2011 Credit Agreement and each of our material wholly-owned domestic subsidiaries guarantees our obligations thereunder. The terms of the 2011 Credit Agreement require compliance with various covenants discussed further below. Amounts repaid under the term loans may not be re-borrowed. Beginning with the fiscal year ended September 30, 2012, the 2011 Credit Agreement requires us to make mandatory prepayments of then outstanding term loans if we generate excess cash flow (as defined in the 2011 Credit Agreement) during a complete fiscal year, subject to reduction upon achievement of certain total leverage ratios. The calculation of excess cash flow per the 2011 Credit Agreement includes net income, adjusted for noncash charges and credits, changes in working capital and other adjustments, less the sum of debt principal repayments, capital expenditures, and other adjustments. The excess cash flow calculation may be reduced based upon our attained ratio of consolidated total debt to consolidated Adjusted EBITDA (consolidated earnings before interest, taxes, depreciation and amortization, further adjusted to exclude unusual items and other adjustments permitted in calculating covenant compliance under the indenture governing the Senior Notes and our 2011 Credit Agreement, all as defined in the 2011 Credit Agreement). Any mandatory prepayments due are reduced dollar-for-dollar by any voluntary prepayments made during the year. We generated $79.4 million of excess cash flow during the year ended September 30, 2014, which required us to pay a prepayment of $19.9 million. We made a $15.0 million voluntary prepayment in September 2014, and we expect to pay the remaining mandatory prepayment of $4.9 million in December 2014, and we expect to pay a voluntary prepayment of $0.3 million during fiscal 2015. We generated $27.0 million of excess cash flow during the year ended September 30, 2013, and as a result, we paid a mandatory prepayment of $13.5 million in December 2013. We included this mandatory prepayment in the current portion of long-term debt as of September 30, 2013.
    
The 2011 Credit Agreement and the Senior Notes permit us to make dividend payments to our parent companies in certain circumstances. Permitted dividend payments are calculated as the sum of (i) $40.0 million plus (ii) the lesser of (a) cumulative Consolidated Net Income, as defined in the 2011 Credit Agreement and the Indenture for the Senior Notes, and (b) the excess of cumulative excess cash flow over cumulative mandatory prepayments on the term loan. We utilize permitted dividend payments to voluntarily fund interest on debt issued by our indirect parent company, Eagle Midco Inc. ("EGL Midco"). EGL Midco has issued $400 million in principal amount of Senior PIK Toggle Notes (the "Midco Notes"). In December 2013 and June 2014, we made dividend payments of $18.5 million and $18.0 million, respectively, to fund the December 2013 and June 2014 interest payments for the Midco Notes. We intend to continue utilizing permitted dividend payments to voluntarily fund interest on the Midco Notes. See "Parent Company PIK Toggle Notes" below for a description of the Midco Notes.

Senior Notes Due 2019

On May 16, 2011, we issued $465.0 million aggregate principal amount of 8.625% Senior Notes due 2019 (“Senior Notes”). Each of our material wholly-owned domestic subsidiaries, as primary obligors and not merely as sureties, have jointly and severally, irrevocably and unconditionally, guaranteed, on an unsecured senior basis, the performance and full and punctual payment when due, whether at maturity, by acceleration, or otherwise, of all of our obligations under the Senior Notes.

Notwithstanding the foregoing, a senior note guarantee by a wholly-owned subsidiary guarantor will terminate upon:


85

•
a sale or other disposition (including by way of consolidation or merger) of the capital stock of such guarantor or the sale or disposition of all or substantially all the assets of the guarantor (other than to us or one of our restricted subsidiaries) otherwise permitted by the senior note indenture;
•
the designation in accordance with the indenture of the guarantor as an unrestricted subsidiary or the occurrence of any event after which the guarantor is no longer a restricted subsidiary as defined in the senior note indenture;
•
defeasance or discharge of the Senior Notes;
•
to the extent that such guarantor no longer guarantees any other Company indebtedness, such as a release of such guarantor’s guarantee under our 2011 Credit Agreement; or
•
upon the achievement of investment grade status by the Senior Notes as described in the senior note indenture; provided that such senior note guarantee shall be reinstated upon the reversion date.

The Senior Notes are our unsecured senior obligations and are effectively subordinated to all of our secured indebtedness (including the 2011 Credit Agreement); and senior in right of payment to all of our existing and future subordinated indebtedness.

Covenant Compliance

The terms of the 2011 Credit Agreement and the indenture governing the Senior Notes restrict certain of our activities, the most significant of which include limitations on the incurrence of additional indebtedness, liens or guarantees, payment or declaration of dividends, sales of assets and transactions with affiliates. The 2011 Credit Agreement also contains certain customary affirmative covenants and events of default.

Under the 2011 Credit Agreement, if at any time we have an outstanding balance under the revolving credit facility, our first lien senior secured leverage, consisting of amounts outstanding under the 2011 Credit Agreement and other secured borrowings less cash and cash equivalents on hand, may not exceed the applicable ratio to our consolidated Adjusted EBITDA (referred to as "Consolidated EBITDA" in the 2011 Credit Agreement) for the preceding 12-month period. At September 30, 2014, the applicable ratio is 3.50 to 1.00, which will decrease to 3.25 to 1.00 on March 31, 2015 and will not decrease thereafter.

At September 30, 2014 we were in compliance with all covenants included in the terms of the 2011 Credit Agreement and the indenture governing the Senior Notes.

Convertible Senior Notes

We repaid the remaining outstanding principal amount of $15 thousand during fiscal 2014. As of September 30, 2014, no convertible senior notes remained outstanding.

Future Maturities of Long Term Debt

As of September 30, 2014, maturities of long term debt were $5.2 million in fiscal 2015, none in fiscal 2016, $5.0 million in fiscal 2017, $808.5 million in 2018 and $465.0 million in 2019.

Parent Company PIK Toggle Notes

In addition to our debt discussed above, EGL Midco has issued the Midco Notes in the principal amount of $400 million. The Midco Notes were issued on June 10, 2013 and mature on June 15, 2018. We and our consolidated subsidiaries have not guaranteed the Midco Notes, and we have not pledged any assets as collateral for the payment of the Midco Notes. The Midco Notes are unsecured.

We are not contractually obligated to service interest or principal payments on the Midco Notes. Additionally, the holders of the Midco Notes have no recourse against us or our assets. Under applicable guidance from the SEC (SAB Topic 5-J), a parent's debt, related interest expense and allocable deferred financing fees are to be included in a subsidiary's financial statements under certain circumstances. We have considered these circumstances and determined that we do not meet any of the applicable criteria related to the Midco Notes and, accordingly, we have not reflected the Midco Notes in our audited consolidated financial statements for the year ended September 30, 2014 or any period presented.

Interest on the Midco Notes is payable semiannually in arrears on June 15th and December 15th of each year, commencing on December 15, 2013. Subject to conditions in the indenture for the Midco Notes, EGL Midco is required to pay

86

interest on the Midco Notes in cash or through issuing additional notes or increasing the principal amount of the Midco Notes ("PIK Interest"). The interest rate on the Midco Notes is 9.0% per annum for interest paid in cash or 9.75% per annum for PIK Interest. PIK Interest is paid by issuing additional notes having the same terms as the Midco Notes or by increasing the outstanding principal amount of the Midco Notes.

The terms of the Midco Notes require that a calculated portion of the interest be payable in cash ("Minimum Cash Interest"). EGL Midco is and will continue to be dependent upon our cash flows for any interest on the Midco Notes which it pays in cash. Interest on the Midco Notes is required to be paid in cash to the extent that we are permitted to make dividend payments to EGL Midco. The 2011 Credit Agreement and the indenture governing the Senior Notes restrict our ability to pay dividends or make distributions or other payments to EGL Midco to fund payments with respect to the Midco Notes or to repay or repurchase the Midco Notes unless the restricted payment covenants in these agreements are satisfied. However, dividend payments will only be provided to the extent that after funding the interest payment, our domestic cash and cash equivalents plus available borrowings under our revolving credit facility exceed $25.0 million. For the semiannual interest periods ended December 15, 2013 and June 15, 2014, the Minimum Cash Interest payable on the Midco Notes was equal to the full cash interest payments of $18.5 million and $18.0 million, respectively.

The terms of the Midco Notes require EGL Midco and its subsidiaries to comply with certain covenants, including limitations on incurring additional indebtedness, a prohibition of additional limitations on dividend payments, limitations on sales of assets and subsidiary stock, and limitations on making guarantees. Additionally, failure to pay Minimum Cash Interest on the Midco Notes constitutes an event of default for EGL Midco, causing the Midco Notes to become immediately due and payable by Midco. The holders of the Midco Notes, however, have no recourse against us or our assets.

On December 15, 2013 and June 15, 2014, we paid dividend payments of $18.5 million and $18.0 million, respectively, to EGL Midco to fund the December 15, 2013 and June 15, 2014 interest payments applicable to the Midco Notes. We recorded the dividend payments as reductions to common stock on our balance sheet as of September 30, 2014.

We intend to fund cash interest payments through cash dividends to EGL Midco. If all interest is paid in cash, our dividend payments to EGL Midco would be approximately $36 million per year from fiscal 2015 through fiscal 2018. To the extent we do not fund interest with cash, interest obligations will be satisfied through PIK Interest. We believe that our cash flow from operations, our current working capital, as well as funds available to us on our revolving credit facility will be sufficient to cover our liquidity needs and to fund dividend payments to EGL Midco for the foreseeable future.

NOTE 7 — DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES
Interest Rate Caps and Swaps

Our objective in using interest rate caps or swaps is to add stability to interest expense and to manage and reduce the risk inherent in interest rate fluctuations. We may use interest rate caps or swaps as part of our interest rate risk management strategy. Interest rate caps are option-based hedge instruments which do not qualify as cash flow hedges and limit our floating interest rate exposure to a specified cap level. If the floating interest rate exceeds the cap, then the counterparty will pay the incremental interest expense above the cap on the notional amount protected, thereby offsetting that incremental interest expense on our debt. Interest rate swaps designated as cash flow hedges involve the receipt of variable-rate amounts from a counter-party in exchange for our making fixed-rate payments over the life of the agreements without exchange of the underlying notional amount. We do not hold or issue interest rate cap or swap agreements for trading purposes. In the event that a counterparty fails to meet the terms of the interest rate cap or swap agreement, our exposure is limited to the interest rate differential. We manage the credit risk of the counterparties by dealing only with institutions that we consider financially sound. We consider the risk of non-performance to be remote.

In August 2011, we entered into a 30-month interest rate swap to effectively convert an initial notional amount of $436.2 million of floating rate debt to fixed rate debt at the rate of 2.13% per annum, and is settled on the last business day of each of March, June, September and December, beginning June 30, 2013 and ending September 30, 2015. As of September 30, 2014, the notional amount of the swap was $341.2 million.

In March 2013, we entered into Amendment No. 1 to our 2011 Credit Agreement to reduce the interest rate margin applicable to the term loan contained in the 2011 Credit Agreement. Our interest rate swap was initially planned to hedge the floating interest rate applicable to term loan borrowings under the 2011 Credit Agreement or any related refinancing. As a result, Amendment No. 1 did not impact the effectiveness of our interest rate swap, and we continue to apply cash flow hedge accounting.


87

In January 2014, we entered into Amendment No. 3 to our 2011 Credit Agreement to reduce the interest rate applicable to borrowings on our term loan. Amendment No. 3 reduced the LIBOR margin applicable to borrowings on the term loan from 3.25% to 3.0% and reduced the LIBOR floor applicable to borrowings on the term loan from 1.25% to 1.0%. We did not amend the 1.25% LIBOR floor contained in our interest rate swap, and accordingly, we incorporated the change to our hedged interest payments into our analysis and measurement of hedge effectiveness, noting that our interest rate swap remained highly effective as of September 30, 2014.

Foreign Currency Contracts Not Designated as Hedges

We have operations in countries around the world and these operations generate revenue and incur expenses in currencies other than the United States Dollar, particularly the Australian Dollar, Canadian Dollar, Euro, British Pound, Mexican Peso, Malaysian Ringgit, Swedish Krona and Hungarian Forint. We use foreign currency forward contracts to manage our market risk exposure associated with foreign currency exchange rate fluctuations for certain (i) inter-company balances denominated in currencies other than an entity’s functional currency and (ii) net asset exposures for entities that transact business in foreign currencies but are U.S. Dollar functional for consolidation purposes. These derivative instruments are not designated and do not qualify as hedging instruments. Accordingly, the gains or losses on these derivative instruments are recognized in the accompanying consolidated statements of comprehensive loss and are designed generally to offset the gains and losses resulting from translation of inter-company balances recorded from the re-measurement of our non-functional currency balance sheet exposures. During the year ended September 30, 2014, we recorded a net foreign currency loss of approximately $1.0 million. Our foreign currency gains and losses include gains and losses on foreign currency forward contracts and re-measurement of foreign currency denominated monetary balances into the functional currency. We have entered into a master netting arrangement whereby we settle our foreign currency forward contracts on a net basis with each counterparty. We record our foreign currency forward contracts on a gross basis, with the fair value of each of our foreign currency forward contracts included on our consolidated balance sheets as either prepaid expenses and other current assets or other accrued expenses depending on whether the fair value of the contract is an asset or a liability, respectively. Cash flows related to our foreign currency forward contracts are included in cash flows from operating activities in our consolidated statements of cash flows.

Our foreign currency forward contracts are generally short-term in nature, typically maturing within 90 days or less. We adjust the carrying amount of all contracts to their fair value at the end of each reporting period and unrealized gains and losses are included in our results of operations for that period. These gains and losses largely offset gains and losses resulting from translation of inter-company balances and recorded from the revaluation of our non-functional currency balance sheet exposures. We expect these contracts to mitigate some foreign currency transaction gains or losses in future periods. The net realized gain or loss with respect to currency fluctuations will depend on the currency exchange rates and other factors in effect as the contracts mature.

We held forward contracts with the following notional amounts (in thousands):

 
 
US Dollar Equivalent
 
 
September 30, 2014

 
September 30, 2013

Euro
 
$
17,126

 
$
1,484

Australian Dollar
 
9,947

 
10,590

Swedish Krona
 
6,284

 
1,461

Hungarian Forint
 
4,059

 
988

Canadian Dollar
 
2,957

 
—

South African Rand
 
2,395

 
497

Malaysian Ringgit
 
1,556

 
523

British Pound
 
1,299

 
10,403

New Zealand Dollar
 
1,245

 
1,313

Mexican Peso
 
1,112

 
1,123

Total forward contract notional amounts
 
$
47,980

 
$
28,382



88

The following tables summarize the fair value of derivatives in asset and liability positions (in thousands):
 
 
 
Asset Derivatives (Fair Value)
 
 
Balance Sheet Location
 
September 30, 2014
 
 
September 30, 2013
Foreign currency forward contracts
 
Prepaid expenses and
other current assets
 
$
187

 
 
$
150

 
 
 
 
 
 
 
 
 
 
Liability Derivatives (Fair Value)
 
 
Balance Sheet Location
 
September 30, 2014
 
 
September 30, 2013
Interest rate swap
 
Other liabilities
 
$
(2,579
)
 
 
$
(5,613
)
Foreign currency forward contracts
 
Accrued expenses and
other current liabilities
 
(520
)
 
 
(28
)
Total liability derivatives
 
 
 
$
(3,099
)
 
 
$
(5,641
)
    
The following tables summarize the pre-tax effect of our interest rate swap and cap on our consolidated statements of comprehensive loss (in thousands):
Interest Rate Cap and Swap Designated as Cash Flow Hedge
 


Year Ended September 30,


2014

2013

2012
Unrealized loss recognized in other comprehensive loss on derivative (effective portion)

$
(504
)
 
$
(472
)
 
$
(3,993
)
Gain (loss) recognized in income on derivative (ineffective portion)

203

 
54

 
(22
)
Loss recognized in income for time value of derivative (excluded from effectiveness assessment)

(22
)
 
(34
)
 
(194
)
Realized loss reclassified from accumulated other comprehensive loss into interest expense (effective portion)
 
(3,335
)
 
(1,912
)
 
—


Gains and losses recognized in income related to the interest rate swap and cap are included within interest expense.
During the years ended September 30, 2014 and 2013, we made interest payments of $3.5 million and $2.0 million for the swap, and in connection with those payments, we reclassified $3.3 million and $1.9 million of losses from accumulated other comprehensive loss into interest expense. The remaining losses reported in accumulated other comprehensive loss will be reclassified into interest expense as hedged interest payments are made each quarter through September 30, 2015. We expect to reclassify approximately $2.6 million of accumulated other comprehensive loss into interest expense over the next twelve months.

The following table summarizes the effect of our foreign currency forward contracts on our consolidated statements of comprehensive loss (in thousands):


Foreign Currency Forward Contracts Not Designated as Hedges:
 
 
 
Year Ended September 30,
 
 
2014
 
2013
 
2012
Included in other expense, net
 
$
(813
)
 
$
976

 
$
(246
)
NOTE 8 — FAIR VALUE

We measure fair value based on authoritative accounting guidance under GAAP, which defines fair value, establishes a framework for measuring fair value as well as expands on required disclosures regarding fair value measurements.


89

Inputs are referred to as assumptions that market participants would use in pricing the asset or liability. The uses of inputs in the valuation process are categorized into a three-level fair value hierarchy.

•
Level 1 — uses quoted prices in active markets for identical assets or liabilities we have the ability to access.
•
Level 2 — uses observable inputs other than quoted prices in Level 1, such as quoted prices for similar assets and liabilities in active markets; quoted prices for identical or similar assets and liabilities in markets that are not active; or other inputs that are observable or can be corroborated by observable market data.
•
Level 3 — uses one or more significant inputs that are unobservable and supported by little or no market activity, and that reflect the use of significant management judgment.

Our deferred compensation plan assets and our post-retirement insurance plan assets, which consist of corporate-owned life insurance policies that are valued at their net cash surrender value, and deferred compensation liabilities, which are valued using the reported values of various publicly traded mutual funds, are classified as Level 2 because they are determined based on inputs that are readily available in public markets or can be derived from information available in public markets.

The fair value of our foreign currency contracts and interest rate swaps and caps is determined based on inputs that are readily available in public markets or can be derived from information available in public markets. Therefore, we have categorized them as Level 2.

We record adjustments to fair value to appropriately reflect our nonperformance risk and the respective counter-party’s nonperformance risk in our fair value measurements. As of September 30, 2014, we have assessed the significance of the impact of nonperformance risk on the overall valuation of our derivative positions and have determined that it is not significant to the overall valuation of the derivatives.

The fair value of our deferred compensation plan assets and liabilities, post-retirement insurance plan assets, interest rate swap liabilities and foreign currency forward contracts were measured at fair value on a recurring basis as follows, by category of inputs, as of September 30, 2014 (in thousands):

 
 
 
Quoted Prices in Active
Markets for Identical
Assets and Liabilities
(Level 1)
 
Significant Other
Observable Inputs
(Level 2)
 
Significant
Unobservable
Inputs
(Level 3)
 
Total Fair
Value
Assets:
 
 
 
 
 
 
 
 
Foreign currency forward contracts (1)
 
$
—

 
$
187

 
$
—

 
$
187

Deferred compensation plan assets (2)
 
—

 
5,019

 
—

 
5,019

Post-retirement insurance plan assets (2)
 
—

 
743

 
—

 
743

Liabilities:
 
 
 
 
 
 
 
 
Foreign currency forward contracts (3)
 
—

 
(520
)
 
—

 
(520
)
Interest rate swap (4)
 
—

 
(2,579
)
 
—

 
(2,579
)
Deferred compensation plan liabilities (4)
 
—

 
(4,672
)
 
—

 
(4,672
)
    Share-based liabilities
 
$
—

 
$
—

 
(1,441
)
 
(1,441
)
Total
 
$
—

 
$
(1,822
)
 
$
(1,441
)
 
$
(3,263
)
 
(1)
Included in prepaid expenses and other current assets in our consolidated balance sheets.
(2)
Included in other assets in our consolidated balance sheets.
(3)
Included in accrued expenses and other current liabilities in our consolidated balance sheets.
(4)
Included in other liabilities in our consolidated balance sheets.


Other Assets and Liabilities

Financial assets and liabilities with carrying amounts approximating fair value include cash, trade accounts receivable, accounts payable, accrued expenses and other current liabilities. The carrying amount of these financial assets and liabilities approximates fair value because of their short maturities.


90

As of September 30, 2014, the term loan contained in our 2011 Credit Agreement had a fair value of $822.7 million, which represented approximately 101% of its carrying value before unamortized original issue discount. We determined the fair value of the term loan by reference to interest rates currently available to us for issuance of debt with similar terms and remaining maturities. Accordingly, the fair value of the term loan contained in our 2011 Credit Agreement represents a Level 2 fair value measurement. As of September 30, 2014, the fair value of our Senior Notes was approximately $488.0 million based on a trading price of approximately 105% of par value. The carrying amount is based on interest rates available upon the date of the issuance of the debt and is reported in the consolidated balance sheets. The fair value of our Senior Notes is determined by reference to their current trading price. The Senior Notes are not actively traded, and as such, the fair value of our Senior Notes represents a Level 2 fair value measurement.

The fair value of our foreign currency forward contract assets and liabilities, deferred compensation plan assets and liabilities, post-retirement insurance plan assets and interest rate swap liabilities were measured at fair value on a recurring basis as follows, by category of inputs, as of September 30, 2013 (in thousands):


 
 
Quoted Prices in Active
Markets for Identical
Assets and Liabilities
(Level 1)
 
Significant Other
Observable Inputs
(Level 2)
 
Significant
Unobservable
Inputs
(Level 3)
 
Total Fair
Value
Assets:
 
 
 
 
 
 
 
 
Foreign currency forward contracts (1)
 
—

 
150

 
—

 
150

Deferred compensation plan assets (2)
 
—

 
3,746

 
—

 
3,746

Post-retirement insurance plan assets (2)
 
—

 
713

 
—

 
713

Liabilities:
 
 
 
 
 
 
 
 
Foreign currency forward contracts (3)
 
—

 
(28
)
 
—

 
(28
)
Interest rate swap (4)
 
—

 
(5,613
)
 
—

 
(5,613
)
Deferred compensation plan liabilities (4)
 
—

 
(3,916
)
 
—

 
(3,916
)
Total
 
$
—

 
$
(4,948
)
 
$
—

 
$
(4,948
)

(1)
Included in prepaid expenses and other current assets in our consolidated balance sheet.
(2)
Included in other assets in our consolidated balance sheet.
(3)
Included in accrued expenses and other current liabilities in our consolidated balance sheet.
(4)
Included in other liabilities in our consolidated balance sheet.


NOTE 9 — INCOME TAXES

The U.S. and foreign components of loss before income taxes were as follows (in thousands):

 
 
Year Ended September 30,
 
 
2014
 
2013
 
2012
U.S.
 
$
(36,779
)
 
$
(69,734
)
 
$
(73,396
)
Foreign
 
10,893

 
24,599

 
22,775

Loss before income taxes
 
$
(25,886
)
 
$
(45,135
)
 
$
(50,621
)

    





91

Significant components of the income tax benefit are as follows (in thousands):

 
 
Year Ended September 30,
 
 
2014
 
2013
 
2012
 
 
 
 
(Restated)
 
(Restated)
Current:
 
 
 
 
 
 
     Federal
 
$
9,860

 
$
3,484

 
$
3,649

     State
 
6,266

 
5,340

 
1,851

     Foreign
 
4,660

 
3,227

 
3,908

Total current
 
20,786

 
12,051

 
9,408

Deferred:
 
 
 
 
 
 
     Federal
 
(19,722
)
 
(23,047
)
 
(24,576
)
     State
 
(3,587
)
 
(835
)
 
1,137

     Foreign
 
(2,514
)
 
(1,346
)
 
5,296

Total deferred
 
(25,823
)
 
(25,228
)
 
(18,143
)
Income tax benefit
 
$
(5,037
)
 
$
(13,177
)
 
$
(8,735
)

We provide for United States income taxes on the undistributed earnings and the other outside basis temporary differences of foreign subsidiaries unless they are considered indefinitely reinvested outside the United States. If these undistributed earnings and profits were repatriated to the United States, or if the other outside basis differences were recognized in a taxable transaction, they may generate foreign tax credits. However, our ability to utilize foreign credits is limited by our domestic interest expense and therefore we currently deduct foreign taxes rather than utilize a foreign tax credit. It is unlikely that foreign tax credits would reduce the U.S. federal tax liability associated with a foreign dividend or the otherwise taxable transaction. Calculating the deferred tax liability on the undistributed untaxed earnings and profits as calculated under the Internal Revenue Code and relevant regulations in our foreign subsidiaries is impracticable.



92

The provision for income taxes differs from the expected tax expense amount computed by applying the statutory federal income tax rate of 35% to net loss before income taxes as a result of the following (in thousands):

 
 
Year Ended September 30,
 
 
2014
 
2013
 
2012
 
 
 
 
(Restated)
 
(Restated)
Income tax benefit at statutory federal income tax rate
 
$
(9,033
)
 
$
(15,797
)
 
$
(17,717
)
U.S. Income Inclusions under Controlled Foreign Corporation Regime
 
2,392

 
3,550

 
1,231

State taxes (benefit), net of federal income tax expense
 
(1,019
)
 
275

 
105

Transaction costs
 
32

 
157

 
913

Withholding tax
 
1,401

 
1,516

 
1,060

Share-based compensation
 
2,564

 
1,585

 
2,728

Other permanent differences
 
1,274

 
(646
)
 
1,694

Section 199 deduction
 
(783
)
 
—

 
—

Difference between U.S. and foreign tax rates
 
(2,812
)
 
(4,385
)
 
(5,074
)
Expiration of NOL's
 
—

 
274

 
2,859

Change in tax rates applied to deferred taxes
 
3,297

 
2,247

 
1,011

Change in valuation allowance
 
(233
)
 
717

 
—

Change in reserves
 
(1,147
)
 
(669
)
 
534

Return to provision
 
(1,413
)
 
(1,302
)
 
—

Effect of foreign exchange rates
 
29

 
176

 
2,737

Legal entity restructuring gain/loss
 
920

 
—

 
—

Amended tax returns
 
(102
)
 
—

 
—

Meals and entertainment
 
473

 
—

 
—

Refunds, primarily California R&D
 
(877
)
 
—

 
—

Other
 
—

 
(875
)
 
(816
)
Income tax benefit
 
$
(5,037
)
 
$
(13,177
)
 
$
(8,735
)

    

93

Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. Significant components of our deferred taxes as of September 30 are as follows (in thousands):

 
 
2014
 
2013
 
 
 
 
(Restated)
Deferred tax assets:
 
 
 
 
     Current deferred tax assets:
 
 
 
 
          Inventory and other
 
$
1,080

 
$
742

          Accrued expenses
 
6,710

 
5,522

          Allowance for doubtful accounts and other
 
4,885

 
4,944

          Deferred income
 
1,830

 
3,381

          Net NOL and credit carryforward
 
1,344

 
—

 
 
15,849

 
14,589

     Non-current deferred tax assets:
 
 
 
 
          Net operating losses and tax credit carry-forward
 
13,948

 
32,061

 Accrued expenses and other
 
5,637

 
14,722

Unrealized loss
 
1,144

 
—

 
 
20,729

 
46,783

     Valuation allowance
 
(10,216
)
 
(12,520
)
Total deferred tax assets
 
26,362

 
48,852

Deferred tax liabilities:
 
 
 
 
     Software and intangible assets - non-current
 
(212,857
)
 
(259,619
)
     Gain on sale of bonds
 
(4,408
)
 
(5,712
)
Non-current deferred tax liabilities
 
—

 
(301
)
     Other-current
 
(3,924
)
 
(4,681
)
Total deferred tax liabilities
 
(221,189
)
 
(270,313
)
Net deferred tax liabilities
 
$
(194,827
)
 
$
(221,461
)

These amounts are reflected in the consolidated balance sheet as follows:

 
 
2014
 
2013
 
 
 
 
(Restated)
Current deferred income taxes
 
$
6,616

 
$
23,438

Current deferred tax liability - included in accrued expenses and other current liabilities
 
(1,195
)
 
(454
)
 
 
5,421

 
22,984

Non-current deferred tax asset - included in other assets
 
7,735

 
1,978

Non-current deferred tax liabilities
 
(207,983
)
 
(246,423
)
 
 
(200,248
)
 
(244,445
)
Net deferred tax liabilities
 
$
(194,827
)
 
$
(221,461
)

As of September 30, 2014, we had $3.4 million of U.S. net operating loss (“NOL”) carry forwards expiring
between 2015 and 2032, if not utilized. We also had foreign NOL's of $45 million not subject to limitation. There is no valuation allowance against the U.S. NOL's as management determined it was more likely than not future earnings will be sufficient to utilize the U.S. NOL's prior to their expiration.  In projecting future taxable income, we begin with historical results and incorporate assumptions about the amount of future state, federal and foreign pre-tax operating income adjusted for items that do not have tax consequences.  The assumptions about future taxable income require significant judgment and are

94

consistent with the plans and estimates we are using to manage the underlying businesses.  In evaluating the objective evidence the historical results provide, we consider three years of cumulative loss.

We recorded a $10.2 million valuation allowance against our foreign NOL's to account for the possible expiration of certain foreign NOL's prior to utilization.  In the year ended September 30, 2014, we decreased the valuation allowance against our foreign NOL's by $2.3 million, from $12.5 million to $10.2 million. In determining the appropriate valuation allowance, management analyzed projected taxable income in the foreign jurisdictions with NOL's, past years' cumulative losses and future planning strategies available.

Approximately $10.2 million of deferred tax assets that are currently subject to a valuation allowance will be recorded as a decrease to income tax expense if the benefits are ultimately realized.

We recognize and measure benefits for uncertain tax positions, which requires significant judgment from management. We evaluate our uncertain tax positions on a quarterly basis and base these evaluations upon a number of factors, including changes in facts or circumstances, changes in tax law, correspondence with tax authorities during the course of audits and effective settlement of audit issues. Changes in the recognition or measurement of uncertain tax positions could result in material increases or decreases in our income tax expense in the period in which we make the change, which could have a material impact on our effective tax rate and operating results.

We recognize potential accrued interest and penalties related to unrecognized tax benefits in income tax expense. As of September 30, 2014 and 2013, the balance of accrued interest and penalties was approximately $0.6 million and $1.0 million, respectively. During the years ended September 30, 2014, 2013 and 2012, income tax benefit included $0.4 million, $2.1 million and $0.6 million of expense related to interest and penalties, respectively.

Changes in the balance of unrecognized tax benefits (excluding interest and penalties, classified in other non-current liabilities) is as follows (in thousands):

 
 
Year Ended September 30,
 
 
2014
 
2013
 
2012
 
 
 
 
(Restated)
 
(Restated)
Beginning balance
 
$
16,874

 
$
15,255

 
$
20,781

Impact of acquisitions related to the current year
 
—

 
1,867

 
1,293

Increases for tax positions related to the current year
 
—

 
1,375

 
—

Increases for tax positions related to prior years
 
2,320

 
2,370

 
3,149

Decreases for tax positions related to prior years
 
(1,182
)
 
(1,421
)
 
(9,968
)
Reductions for settlements with taxing authorities
 
(1,259
)
 
(1,550
)
 
—

Reductions as a result of a lapse of applicable statute of limitations
 
(3,172
)
 
(1,022
)
 
—

Ending balance
 
$
13,581

 
$
16,874

 
$
15,255


The total amount of unrecognized tax benefits that, if recognized, would affect the effective tax rate and deferred tax assets are approximately $10.4 million and $9.5 million, respectively, as of September 30, 2014.

The tax years 2011 through 2013 remain open to examination in the taxing jurisdictions where we have our primary operations. The audit by the Internal Revenue Service ("IRS") for the year ended September 30, 2010 (Predecessor) and the period from October 1, 2010 to May 15, 2011 (Predecessor) has closed in fiscal year 2014. As a result of closing the IRS Audit, Epicor is amending certain prior period returns and is recognizing a benefit in our provision of $1.2 million.

The IRS audit on our subsidiary NSB Retail Systems Inc. for the period January 1, 2011 to September 30, 2011 was closed in fiscal year 2014 with no material adjustments. Our subsidiary Epicor Retail Solutions Corporation is under Quebec audit for the calendar years 2011 and 2012.

Epicor closed an audit on California research and development credits for 2006, 2007 and 2009 for the former Epicor Software Corporation, resulting in a tax benefit of approximately $0.9 million.


95

It is reasonably possible as of September 30, 2014 that the unrecognized tax liabilities will decrease by approximately $1.3 million within the next twelve months, primarily due to statute lapse.

Member of a group that files a consolidated tax return:

We are included in the consolidated federal income tax return of our indirect parent company, EGL Midco. We provide for income taxes under the separate return method, by which Epicor and its domestic subsidiaries compute tax expense as though they file a separate federal income tax return.  Under the separate company method, our income tax (benefit) does not account for the taxable income or expense of EGL Midco, which primarily is comprised of the Midco Interest Expense. The Midco Interest Expense is included in our consolidated federal income tax return and certain state income tax returns when they are actually filed. We have not entered into a tax sharing agreement with EGL Midco. We may enter into a tax sharing agreement with EGL Midco in the future. We will benefit from approximately $36.5 million of interest expense from the Midco Notes in our consolidated federal income tax return and certain state returns for the period ended September 30, 2014, none of which is included under the separate company method in our tax provision.


NOTE 10 — SHARE BASED COMPENSATION

The following table summarizes our share based compensation expense and its allocation within the consolidated statements of comprehensive loss.

 
 
Year Ended September 30,
(in thousands)
 
2014 (1)
 
2013
 
2012
Cost of revenues:
 
 
 
 
 
 
Software and software related services
 
$
84

 
$
111

 
$
192

Professional services
 
197

 
322

 
317

Hardware and other
 
43

 
27

 
28

Operating expenses:
 
 
 
 
 
 
Sales and marketing
 
2,463

 
1,536

 
2,078

Product development
 
758

 
763

 
1,058

General and administrative
 
4,333

 
2,014

 
4,635

Total share based compensation expense
 
$
7,878

 
$
4,773

 
$
8,308

    
(1) Includes $859 thousand of expense for Series B Units in Eagle Topco which are accounted for as liabilities.

Epicor Restricted Partnership Unit Plan

In November 2011, the Board of Directors of Eagle Topco LP, a limited partnership (“Eagle Topco”), our indirect parent company, approved a Restricted Partnership Unit Plan for purposes of compensation of our employees and certain directors. We grant Series C restricted units ("Series C Units") in Eagle Topco to certain employees and directors as compensation for their services. The employees and directors who receive the Series C Units contribute $0.0032 per unit.

This footnote contains the estimated fair values of Series C Units. These fair values represent estimates developed using subjective assumptions about future results of operations and enterprise values. Actual results could differ materially from these estimates. Additionally, the estimated fair values presented below reflect the impact of the time value of the Series C Units, which is not included in any current intrinsic value. As a result, the fair values below do not represent a current liquidation value of the Series C Units.
    
There are three categories of Series C Units which vest based on a combination of service, performance and market conditions. The three categories are described below. The Series C Units for our Chief Executive Officer have separate vesting conditions and are also described below.

Annual Units


96

Annual Units vest over 4 years based on the holder’s continued employment with the Company. Twenty-five percent of the units vest one year after the grant date or an earlier date as specified in the grant agreement. The remaining seventy-five percent vest in twelve equal quarterly installments after the first vest date for the grant. The Company recognizes compensation cost for Annual Units using the accelerated expense attribution method, which separately recognizes compensation cost for each vesting tranche over its vesting period.

As of September 30, 2014, the Company estimated there was approximately $2.8 million of unrecognized compensation cost related to the Annual Units, net of estimated forfeitures, which the Company expects to recognize over a weighted average period of 1.6 years.

Performance Units

Performance Units vest over 4 to 5 years based upon employee service and attainment of targets for Earnings Before Interest, Taxes, Depreciation and Amortization (“EBITDA”).

In addition to the EBITDA condition, the Performance Units will vest in the event of a partnership sale which yields a 250% return on partnership capital. Vesting of Performance Units is contingent on the holder’s continued employment with the Company at the time the vesting conditions are met.

If a liquidity event occurs, the Company will recognize compensation expense for any performance units which did not vest based on EBITDA targets, providing the holder of the units remains employed by the Company as of the date of the liquidity event, regardless of whether or not the return on capital provision is met.

The Company recognizes compensation expense for Performance Units during periods when performance conditions have been established and the Company believes it is probable that it will meet those performance conditions.

Exit Units

Exit Units vest based upon attaining thresholds for return on partnership capital. Twenty-five percent of the Exit Units will vest upon attaining a 250% return on partnership capital. Fifty percent of the Exit Units will vest upon attaining a 300% return on partnership capital. Seventy-five percent of the Exit Units will vest upon attaining a 340% return on partnership capital. One hundred percent of the Exit Units will vest upon attaining a 380% return on partnership capital. All vesting is also contingent upon the holder’s continued employment with the Company at the time the target return on partnership capital is attained.

As of September 30, 2014, all outstanding Exit Units were unvested. The Company estimated that there was approximately $7.2 million of unrecognized compensation expense related to Exit Units.

If a liquidity event occurs, the Company will recognize the grant date fair value of each Exit Unit as compensation expense for each unit held by an employee who remains employed by the Company at the time of the liquidity event, regardless of whether or not the return on capital provision is met.

Series C Grant for Chief Executive Officer

During fiscal 2014, we granted 5,186,873 Series C Units to our Chief Executive Officer, Joseph L. Cowan. Twenty-five percent of Mr. Cowan's Series C Units are Annual Units which vest in three annual installments from November 16, 2014 through November 16, 2016. Twenty-five percent of Mr. Cowan's Series C Units are Performance Units which vest in three annual installments from November 16, 2014 through November 16, 2016, provided the Company reaches EBITDA targets defined in Mr. Cowan's Series C grant agreement. In addition to the EBITDA condition, Mr. Cowan's Performance Units will vest in the event of a partnership sale which yields a 250% return on initial partnership capital. Fifty percent of Mr. Cowan's Series C Units are Exit Units which vest based upon attaining thresholds for return on partnership capital, as defined in Mr. Cowan's RU agreement.. Thirty-three percent of Mr. Cowan's Exit Units will vest upon retaining a 150% return on partnership capital, as defined in Mr. Cowan's RU agreement. Sixty-seven percent of Mr. Cowan's Exit Units will vest upon attaining a 200% return on partnership capital, as defined in Mr. Cowan's RU agreement. One hundred percent of Mr. Cowan's Exit Units will vest upon attaining a 250% return on partnership capital, as defined in Mr. Cowan's RU agreement. For all of Mr. Cowan's units, vesting is contingent upon Mr. Cowan's continued employment at the time the vesting conditions are met.

Series B Units


97

In addition to Series C Units, in November 2011, we issued 0.7 million Series B restricted units ("Series B Units") in Eagle Topco to certain employees and directors. The employees and directors who received the Series B Units contributed $2.8571 per unit. Series B Units may be settled in cash upon call by the Company in certain circumstances. We record changes in the value of Series B Units as compensation expense, and we record the fair value of the Series B Units as a liability within Loan from Affiliate on the audited consolidated balance sheets. During the year ended September 30, 2014, we recorded $0.9 million of compensation expense for Series B Units within general and administrative expense, and we paid $1.4 million to settle Series B Units. As of September 30, 2014, 0.3 million Series B Units were outstanding with an aggregate value of $1.4 million.

Summary of Share Based Compensation Expense by Type of Unit

The following table summarizes our share based compensation expense by type of unit under the restricted partnership unit plan:

(in thousands)
 
Year Ended September 30,
Type of Unit
 
2014
 
2013
 
2012
Annual Units
 
$
3,400

 
$
2,263

 
$
6,245

Performance Units
 
3,619

 
2,510

 
2,063

Exit Units
 
—

 
—

 
—

Total Series C Units
 
7,019

 
4,773

 
8,308

Series B Units
 
859

 
—

 
—

Total
 
$
7,878

 
$
4,773

 
$
8,308



Estimate of Grant Date Fair Value     

The grant date fair value of restricted units was calculated using a Monte Carlo simulation model. The model projected out future potential enterprise values using the volatility of the Company’s equity, and allocated those future enterprise values to the various securities outstanding based on their relative rights and privileges. The Monte Carlo simulation model was based on assumptions including an estimated partnership volatility and an estimated life of the units based on the estimated time frame until a liquidity event. The resulting value is a discounted weighted average of the Series C Units’ share of the various projected future enterprise values. The model then assumed a discount for lack of marketability, as the units are not publicly traded.

For units which vest based on a return on partnership capital, the model assumed that the target levels of return on partnership capital would be obtained in a liquidity event, as defined in the partnership agreement. Using an estimated partnership unit volatility and an estimate time frame until a liquidity event, the model projected various potential liquidity event values. The model then calculated a weighted average liquidity event value by multiplying each potential liquidity event value by its probability of occurrence. The weighted average liquidity event value was then allocated to the Company’s debt and the various Eagle Topco securities outstanding, based on their respective rights.
    
As Performance Units vest based on achieving a performance condition or a performance/market condition, the Company calculated two grant date fair values for the Performance Units. The grant date fair value of the Performance Units for which an EBITDA target has been established was equal to the grant date fair value of the Annual Units. See Annual Units above for a description of the methodology used to estimate this grant date fair value. The grant date fair value has not been determined for Performance Units for which EBITDA targets have not been established.

The following table presents the assumptions included in the Monte Carlo Simulation model utilized to estimate the value of Series C Units granted during the fiscal years ended September 30, 2014, 2013 and 2012, as well as the resulting grant date fair value for each type of restricted unit granted during fiscal 2012, 2013 and 2014:


98

 
 
2014
 
2013
 
2012
Volatility
 
65
%
 
55
%
 
70
%
Discount for Lack of Marketability
 
20
%
 
20
%
 
30
%
Grant Date Fair Value of Annual Units
 
$
1.6

 
$
1.67

 
$
0.99

Grant Date Fair Value of Performance Units (EBITDA Vesting)
 
$
1.6

 
$
1.67

 
$
0.99

Grant Date Fair Value of Performance Units (Return on Capital Vesting)
 
$
1.48

 
$
1.33

 
$
0.86

Grant Date Fair Value of Exit Units
 
$
1.28

 
$
1.12

 
$
0.77


The following table presents a roll-forward of restricted units outstanding by type from September 30, 2011 to September 30, 2014:

 
 
Annual Units
 
Performance Units
 
Exit Units
 
Total
 
Weighted Average Grant Date Fair Value
Outstanding September 30, 2011
 
—


—


—


—

 
$
—

Granted
 
11,624,036

 
6,563,096

 
8,749,918

 
26,937,050

 
0.92

Forfeited
 
(98,909
)
 
(59,829
)
 
(101,657
)
 
(260,395
)
 
0.90

Outstanding September 30, 2012
 
11,525,127


6,503,267


8,648,261


26,676,655

 
0.92

Granted
 
1,838,958

 
1,103,375

 
1,471,167

 
4,413,500

 
1.49

Forfeited
 
(1,122,278
)
 
(736,914
)
 
(1,154,217
)
 
(3,013,409
)
 
0.90

Outstanding September 30, 2013
 
12,241,807

 
6,869,728

 
8,965,211

 
28,076,746

 
1.01

Granted
 
2,594,427

 
2,075,343

 
3,631,603

 
8,301,373

 
1.42

Forfeited
 
(4,628,460
)
 
(2,733,448
)
 
(3,548,439
)
 
(10,910,347
)
 
0.96

Outstanding September 30, 2014
 
10,207,774

 
6,211,623

 
9,048,375

 
25,467,772

 
$
1.17


The following table presents a roll-forward of restricted units vested from September 30, 2011 through September 30, 2014:

 
 
Annual Units
 
Performance Units
 
Exit Units
 
Total
 
Weighted Average Grant Date Fair Value
Vested September 30, 2011
 
—

 
—

 
—

 
—

 
$
—

Vested
 
3,366,911

 
2,092,908

 
—

 
5,459,819

 
0.99

Forfeited
 
—

 
(1,966
)
 
—

 
(1,966
)
 
0.99

Vested September 30, 2012
 
3,366,911

 
2,090,942

 
—

 
5,457,853

 
0.99

Vested
 
2,780,375

 
1,505,593

 
—

 
4,285,968

 
1.24

Forfeited
 
(300,060
)
 
(166,879
)
 
—

 
(466,939
)
 
0.99

Vested September 30, 2013
 
5,847,226

 
3,429,656

 
—

 
9,276,882

 
1.10

Vested
 
2,011,075

 
1,521,563

 
—

 
3,532,638

 
1.58

Forfeited
 
(2,703,861
)
 
(1,624,799
)
 
—

 
(4,328,660
)
 
1.08

Vested September 30, 2014
 
5,154,440

 
3,326,420

 
—

 
8,480,860

 
1.30

Non-Vested September 30, 2014
 
5,053,334

 
2,885,203

 
9,048,375

 
16,986,912

 
$
1.11


As of September 30, 2014, we have authorized a total of 32,148,273 Series C units, of which 6,680,501 are available for grant.
NOTE 11 — RESTRUCTURING COSTS

99

During the year ended September 30, 2014, our management approved a restructuring plan to more properly align our personnel and facilities costs with our projected future revenue streams at certain locations and business units. Additionally, we expect to incur restructuring charges during fiscal 2015, to consolidate certain identified excess facilities, relocate positions to different geographies and eliminate employee positions. Any costs we incur will be recorded to the restructuring cost line in our statements of comprehensive loss as they are incurred.
    During the year ended September 30, 2013, our management approved a restructuring plan as we began to integrate Solarsoft into our operations. During the year ended September 30, 2013, we incurred restructuring charges related to this plan, primarily related to eliminating certain employee positions and consolidating excess facilities. We do not expect to incur significant additional restructuring charges in connection with the Solarsoft restructuring plan. Any additional costs will be recorded to the restructuring costs line item in our statements of comprehensive loss as they are incurred.
 During the year ended September 30, 2012, we recorded additional restructuring charges to adjust sublease assumptions for facility restructuring liabilities and to record employee severance related liabilities. During the period from Inception to September 30, 2011, following the Acquisitions, our management approved a restructuring plan as we began to integrate both acquired companies. This plan focused on identified synergies, as well as continuing to streamline and focus our operations to more properly align our cost structure with current business conditions and our projected future revenue streams.
All restructuring charges were recorded in “Restructuring costs” in the consolidated statements of comprehensive loss.
Our restructuring liability at September 30, 2014 and the changes in our restructuring liabilities for the year then ended were as follows (in thousands):
 
 
Balance at September 30, 2013
 
New Charges
 
Payments
 
Adjustments (1)
 
Balance at September 30, 2014 (2)
Facility consolidations
 
$
7,825

 
$
(204
)
 
$
(3,175
)
 
$
24

 
$
4,470

Employee severance
 
916

 
4,100

 
(3,964
)
 
—

 
1,052

Total
 
$
8,741

 
$
3,896

 
$
(7,139
)
 
$
24

 
$
5,522

Our restructuring liability at September 30, 2013 and the changes in our restructuring liabilities for the year then ended were as follows (in thousands):
 
 
Balance at September 30, 2012
 
New Charges
 
Payments
 
Adjustments (1)
 
Balance at September 30, 2013 (2)
Facility consolidations
 
$
8,874

 
$
1,499

 
$
(2,553
)
 
$
5

 
$
7,825

Employee severance
 
941

 
3,391

 
(3,416
)
 
—

 
916

Total
 
$
9,815

 
$
4,890

 
$
(5,969
)
 
$
5

 
$
8,741

Our restructuring liability at September 30, 2012 and the changes in our restructuring liabilities for the year then ended were as follows (in thousands):
 
 
 
 
Balance at
September 30,
2011
 
New
Charges
 
Payments
 
Adjustments (1)
 
Balance at
September 30, 2012 (2)
 
 
 
Facility consolidations
 
$
7,898

 
$
1,767

 
$
(1,116
)
 
$
325

 
$
8,874

 
Employee severance, benefits and related costs
 
3,767

 
3,009

 
(5,835
)
 
—

 
941

 
 
 
 
 
 
 
 
 
 
 
 
 
Total
 
$
11,665

 
$
4,776

 
$
(6,951
)
 
$
325

 
$
9,815


(1) Includes foreign exchange gains and losses and other non-cash items.
(2) Our short-term restructuring liability is included within Accrued expenses and other current liabilities in our consolidated balance sheets. Our long-term restructuring liability is included within Other liabilities in our consolidated balance sheets.

100

NOTE 12 — RELATED PARTY TRANSACTIONS
Our Audit Committee charter specifies that the Audit Committee of our Board of Directors is responsible for reviewing and approving all related party transactions. All related party transactions have been approved in accordance with this charter.
We use various methods to identify potential related party transactions, including an annual “conflict of interest” survey pursuant to which employees that report to our Chief Executive Officer or the Chief Financial Officer, generally, vice presidents and above, identify transactions in which they have an interest as well as certain personal and business relationships. Similarly, directors and officers annually complete a questionnaire in which they also identify transactions that may be required to be disclosed under Item 404(a) of Regulation S-K, as well as certain personal and business relationships. Information regarding a person's affiliations and relationships is tracked internally to aid in the identification of potential related party transactions on a real-time basis as they arise throughout the year. Identified transactions are reviewed by management, including by internal legal counsel, and, as necessary, approved, by management. In addition, pursuant to our code of conduct, employees, directors and officers have an affirmative obligation to disclose any potential conflicts of interest. To the extent any transactions are identified that may be required to be disclosed pursuant to Item 404(a) of Regulation S-K, in our financial statements or otherwise, such transactions would be presented to the Audit Committee for approval. Finally, we have a single stockholder, so any material transactions between the Company and such stockholder would be reviewed by the Audit Committee.
In May 2011, we entered into a Services Agreement with Apax, which provides for an aggregate annual advisory fee of approximately $2 million to be paid in quarterly installments. During the years ended September 30, 2014, 2013 and 2012 , we recorded expense of approximately $2.0 million in each year in our general and administrative expenses in the accompanying consolidated statements of comprehensive loss.
During fiscal 2012, we received $2.2 million in loans from an affiliate, Eagle Topco. The loans were related to cash received from our employees and directors in connection with the restricted partnership unit plan. At September 30, 2013, the balance of the loans was $2.2 million. In October 2013, we increased the balance of the loans recorded on our consolidated balance sheet by $0.9 million to record the change in value of Series B Units in Eagle Topco. As of September 30, 2014, we have repaid $1.7 million of the loans. At September 30, 2014, the balance of the loans was $1.4 million. The loans are included in loan from affiliate in the accompanying consolidated balance sheets as of September 30, 2014 and September 30, 2013.
Parent Company PIK Toggle Notes

In addition to our debt discussed in Note 6 - Debt, our indirect parent company, EGL Midco, has issued Senior PIK Toggle Notes (the "Midco Notes") in the principal amount of $400 million. The Midco Notes were issued on June 10, 2013 and mature on June 15, 2018. We and our consolidated subsidiaries have not guaranteed the Midco Notes, and we have not pledged any assets as collateral for the payment of the Midco Notes. The Midco Notes are unsecured.

In December 2013 and June 2014, we paid dividends of $18.5 million and $18.0 million, respectively, to EGL Midco to fund EGL Midco's December 2013 and June 2014 interest payments on the Midco Notes. During the year ended September 30, 2013, we did not make any distributions to EGL Midco to service the Midco Notes.

We intend to continue funding cash interest payments on the Midco Notes through cash dividends to EGL Midco. If all interest is paid in cash, our dividend payments to EGL Midco would be approximately $36 million per year from fiscal 2015 through fiscal 2018.

See Note 6 - Debt for further information regarding the Midco Notes.

NOTE 13 — SEGMENT REPORTING

We are a leading global provider of enterprise application software and services focused on small and mid-sized companies and the divisions and subsidiaries of Global 1000 enterprises. We specialize in and target three application software segments: ERP, Retail Solutions and Retail Distribution, which we consider our segments for reporting purposes. As our Chief Operating Decision Maker, our Chief Executive Officer reviews discrete financial information for our operating segments, which include three ERP geographical units. We aggregate our ERP Americas, ERP EMEA and ERP APAC operating segments into one ERP reportable segment because the various geographical units have similar economic characteristics.

101

These segments are determined in accordance with how our management views and evaluates our business and based on the criteria as outlined in authoritative accounting guidance regarding segments under GAAP. We believe these segments accurately reflect the manner in which our management views and evaluates the business.

Because these segments reflect the manner in which our management views our business, they necessarily involve judgments that our management believes are reasonable in light of the circumstances under which they are made. These judgments may change over time or may be modified to reflect new facts or circumstances. Segments may also be changed or modified to reflect technologies and applications that are newly created, change over time, or evolve based on business conditions, each of which may result in reassessing specific segments and the elements included within each of those segments. Future events, including changes in our senior management, may affect the manner in which we present segments in the future.

Solarsoft Impact on Segment Reporting
    
On October 12, 2012, we acquired 100% of the equity of Solarsoft. The Solarsoft discrete manufacturing, process manufacturing, packaging and wholesale and distribution verticals are reported in our ERP segment. The Solarsoft North America lumber and building materials verticals are reported in our Retail Distribution segment.

Description of the businesses served by our reportable segments:

•
ERP segment - Our ERP segment provides (1) distribution solutions designed to meet the expanding requirement to support a demand driven supply network by increasing focus on the customer and providing a more seamless order-to-shipment cycle for a wide range of vertical markets including electrical supply, plumbing, medical supply, heating and air conditioning, tile, industrial machinery and equipment, industrial supplies, building supplies, fluid power, janitorial and sanitation, medical, value-added fulfillment, redistribution and general distribution; (2) manufacturing solutions designed for discrete, process and mixed-mode manufacturers with batch, lean and “to-order” manufacturing in a range of verticals including industrial machinery, instrumentation and controls, medical devices, rubber and plastics, food and beverage, aerospace and defense, electronics and high tech, and automotive; and (3) financial management and professional services solutions designed to provide the project accounting, time and expense management, and financial analytics and reporting necessary to support the complex requirements of serviced-based companies in the business services, consulting, financial services, not-for-profit and technology services sectors.

•
Retail Solutions segment - Our Retail Solutions segment supports both (1) distributed retail environments that require comprehensive omni-channel retail solutions including POS store operations, mobility, cross-channel order management, customer relationship management ("CRM"), loyalty management, merchandising, planning and assortment planning, business intelligence and audit and operations management capabilities and (2) retailers seeking to leverage the cloud and on-demand computing with our subscription based Epicor Retail SaaS offering that includes a preconfigured, full suite retail solution, the infrastructure for the host and store hardware, ongoing solution updates, monitoring, maintenance and support. Retailers can also choose a hosted option that provides a licensed, customizable solution with complete delivery, management, and support of the infrastructure and applications in the cloud. Our Retail Solutions segment caters to the general merchandise, specialty retail, apparel and footwear, sporting goods and department store verticals.

•
Retail Distribution segment - Our Retail Distribution segment supports small to mid-sized, independent or affiliated retailers that require integrated POS and ERP offerings. Customers in this segment are primarily independent hardware retailers, lumber and home centers, lawn and garden centers, farm and agriculture retailers, retail pharmacies, sporting goods, and other specialty retailers. Our Retail Distribution segment also supports customers involved in the manufacture, distribution, sale and installation of new and remanufactured parts used in the maintenance and repair of automobiles and light trucks primarily in North America.


Segment Revenue and Contribution Margin

The results of the reportable segments are derived directly from our management reporting system. The results are based on our method of internal reporting using segment contribution margin as a measure of operating performance and are not necessarily in conformity with GAAP. Our management measures the performance of each segment based on several metrics, including contribution margin as defined below, which is not a financial measure calculated in accordance with GAAP. Asset data is not reviewed by our management at the segment level and therefore is not included.


102

Segment contribution margin includes all segment revenues less the related cost of sales, direct marketing, sales, and product development expenses as well as certain general and administrative expenses, including bad debt expenses and direct legal costs. A significant portion of each segment’s expenses arises from shared services and centrally managed infrastructure support costs that we allocate to the segments to determine segment contribution margin. These expenses primarily include information technology services, facilities, and telecommunications costs.

Certain operating expenses are not allocated to segments because they are separately managed at the corporate level. These unallocated costs include marketing costs (other than direct marketing), general and administrative costs such as human resources, finance and accounting, share-based compensation expense, depreciation and amortization of intangible assets, acquisition-related costs, restructuring costs, interest expense, and other income (expense).

There are significant judgments that our management makes with respect to the direct and indirect allocation of costs that may affect the calculation of contribution margin. While our management believes these and other related judgments are reasonable and appropriate, others could assess such matters in ways different than our management.

The exclusion of costs not considered directly allocable to individual business segments results in contribution margin not taking into account substantial costs of doing business. We use contribution margin, in part, to evaluate the performance of, and allocate resources to, each of the segments. While our management may consider contribution margin to be an important measure of comparative operating performance, this measure should be considered in addition to, but not as a substitute for, net income (loss), cash flow and other measures of financial performance prepared in accordance with GAAP that are otherwise presented in our financial statements. In addition, our calculation of contribution margin may be different from the calculation used by other companies and, therefore, comparability may be affected.


103

Reportable segment revenue by category is as follows (in thousands):
 
 
 
Year Ended September 30,
 
 
2014
 
2013
 
2012
ERP revenues:
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
Software license
 
$
115,531

 
$
105,971

 
$
100,395

Software and cloud subscriptions
 
21,581

 
18,481

 
11,652

Software support
 
312,516

 
296,788

 
247,752

Total software and software related services
 
449,628

 
421,240

 
359,799

Professional services
 
159,959

 
158,118

 
138,417

Hardware and other
 
17,339

 
19,111

 
16,984

Total ERP revenues
 
626,926

 
598,469

 
515,200

 
 
 
 
 
 
 
Retail Solutions revenues:
 
 

 
 
 
Software and software related services:
 
 

 
 
 
Software license
 
13,351

 
14,907

 
20,698

Software and cloud subscriptions
 
8,945

 
7,829

 
6,323

Software support
 
42,065

 
41,067

 
39,035

Total software and software related services
 
64,361

 
63,803

 
66,056

Professional services
 
45,073

 
49,603

 
48,614

Hardware and other
 
24,396

 
28,751

 
23,444

Total Retail Solutions revenues
 
133,830

 
142,157

 
138,114

 
 
 
 
 
 
 
Retail Distribution revenues:
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
Software license
 
24,009

 
20,644

 
18,078

Software and cloud subscriptions
 
57,065

 
55,242

 
52,302

Software support
 
77,668

 
76,995

 
73,152

Total software and software related services
 
158,742

 
152,881

 
143,532

Professional services
 
28,358

 
26,883

 
18,564

Hardware and other
 
47,100

 
41,341

 
40,047

Total Retail Distribution revenues
 
234,200

 
221,105

 
202,143

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Total revenues:
 
 

 
 
 
Software and software related services:
 
 

 
 
 
Software license
 
152,891

 
141,522

 
139,171

Software and cloud subscriptions
 
87,591

 
81,552

 
70,277

Software support
 
432,249

 
414,850

 
359,939

Total software and software related services
 
672,731

 
637,924

 
569,387

Professional services
 
233,390

 
234,604

 
205,595

Hardware and other
 
88,835

 
89,203

 
80,475

Total revenues
 
$
994,956

 
$
961,731

 
$
855,457


104

Reportable segment contribution margin is as follows (in thousands):
 
 
Year Ended September 30,
 
 
2014
 
2013
 
2012
ERP
 
$
218,378

 
$
194,096

 
$
154,127

Retail Solutions
 
39,429

 
43,217

 
47,042

Retail Distribution
 
80,948

 
70,082

 
65,787

Total segment contribution margin
 
$
338,755

 
$
307,395

 
$
266,956



The reconciliation of total segment contribution margin to our loss before income taxes is as follows (in thousands):
 
 
 
Year Ended September 30,
 
 
2014
 
2013
 
2012
Segment contribution margin
 
$
338,755

 
$
307,395

 
$
266,956

Corporate and unallocated costs
 
(72,937
)
 
(79,780
)
 
(66,047
)
Share-based compensation expense
 
(7,878
)
 
(4,773
)
 
(8,308
)
Depreciation and amortization
 
(183,131
)
 
(160,865
)
 
(138,985
)
Acquisition-related costs
 
(8,780
)
 
(8,561
)
 
(8,845
)
Restructuring costs
 
(3,896
)
 
(4,890
)
 
(4,776
)
Interest expense
 
(87,108
)
 
(92,669
)
 
(90,483
)
Other expense, net
 
(911
)
 
(992
)
 
(133
)
Loss before income taxes
 
$
(25,886
)
 
$
(45,135
)
 
$
(50,621
)

Geographic Information

The following table displays a breakdown of revenues by geographic area. Other locations include Central, South and Latin America, Europe, Asia, and New Zealand. No individual locations within Other are significant.

(in thousands)
 
Year Ended September 30,
Revenues:
 
2014
 
2013
 
2012
United States
 
$
762,992

 
$
729,310

 
$
688,103

Canada
 
46,352

 
56,030

 
29,047

United Kingdom
 
62,975

 
60,870

 
30,492

Australia
 
22,248

 
23,624

 
23,141

Mexico
 
8,027

 
5,607

 
4,483

Other
 
92,362

 
86,290

 
80,191

Total
 
$
994,956

 
$
961,731

 
$
855,457


The following table presents total fixed assets by geography. The geographic area covers the United States and Other, which includes Canada, Latin America, Europe and Asia-Pacific. No individual locations within Other are significant.


105

 
 
As of September 30,
(in thousands)
 
2014
 
2013
Property and Equipment, net:
 
 
 
 
United States
 
$
35,104

 
$
40,353

Other
 
14,372

 
24,578

Total
 
$
49,476

 
$
64,931




NOTE 14—EMPLOYEE BENEFIT PLANS

Below is a summary of our employee benefit plans.

401(k) Plan

We have a savings and investment plan (the “401(k) Plan”), as allowed under Sections 401(k) and 401(a) of the Internal Revenue Code for employees based in the United States. The 401(k) Plan provides employees with tax deferred salary deductions and alternative investment options. Employees are eligible to participate the first day of hire and are able to apply for and secure loans from their account in the 401(k) Plan.
    
The 401(k) Plan provides for contributions as determined annually by our management. We match 50% of the first 5% of compensation contributed by each employee. The deferred amount cannot exceed 25% of the annual aggregate salaries of those employees eligible for participation. For the years ended September 30, 2014, 2013 and 2012 our contributions to the 401(k) Plan amounted to $9.1 million, $8.7 million and $7.5 million, respectively.

Deferred Compensation Plan

We have a “top-hat” deferred compensation plan (“Deferred Compensation Plan”). Under the Deferred Compensation Plan, an eligible participant is permitted to defer, in compliance with Section 409A of the Internal Revenue Code, any percentage (from 0% to 100%) of his or her qualifying base salary and bonus above the limit that could be contributed to our 401(k) Plan for each calendar year. Additionally, we can credit participant accounts with employer contributions at any time. We did not make any such contributions during the year ended September 30, 2014, 2013 or 2012.

All amounts allocated to a participant’s deferral account are adjusted at the end of each calendar year for investment gains and losses based on the performance of certain hypothetical investment choices selected by participants. Participants may change their selected investment choices as permitted by the plan administrator. We remain liable to pay all amounts deferred in a participant’s deferral account, as adjusted for all notional investment gains and losses, at the time specified in a participant’s deferral election, or otherwise as permitted under the terms of the Deferred Compensation Plan.

At September 30, 2014 and September 30, 2013, our liability to plan participants for salary deferrals under this plan, adjusted for notional gains and losses, was $4.7 million and $3.9 million, respectively, and is included in other liabilities in the accompanying consolidated balance sheets.

Defined Benefit Pension Plan

In conjunction with prior acquisitions, we assumed a liability for a defined benefit pension plan that provides pension benefits for certain acquired company employees in the United Kingdom upon retirement. The plan is maintained in British pound sterling. The plan was closed to new entrants prior to the acquisition, and the plan participants are no longer employed by us.


106

Net Periodic Pension Cost

The net periodic pension cost of our defined benefit pension plan included the following components:

 
 
Year Ended September 30,
(in thousands)
 
2014
 
2013
 
2012
Interest cost on projected benefit obligation
 
$
341

 
$
294

 
$
337

Expected return on plan assets
 
(346
)
 
(281
)
 
(289
)
Amortization of net loss
 
23

 
20

 
2

Net periodic pension cost
 
$
18

 
$
33

 
$
50


Obligations and Funded Status

Change in benefit obligation:
 
 
Year Ended September 30,
(in thousands)
 
2014
 
2013
 
2012
Projected benefit obligation, beginning of period
 
$
7,854

 
$
7,757

 
$
6,668

Interest cost
 
341

 
294

 
337

Benefits paid
 
(235
)
 
(272
)
 
(299
)
Actuarial loss (gain) on liabilities
 
449

 
95

 
786

Foreign currency exchange rate changes
 
39

 
(20
)
 
265

Projected benefit obligation, end of period
 
$
8,448

 
$
7,854

 
$
7,757




Change in plan assets:

 
 
Year Ended September 30,
(in thousands)
 
2014
 
2013
 
2012
Fair value of plan assets, beginning of period
 
$
7,013

 
$
6,532

 
$
5,646

Actual return on plan assets
 
554

 
285

 
533

Contributions
 
449

 
428

 
428

Benefits paid
 
(235
)
 
(272
)
 
(299
)
Foreign currency exchange rate changes
 
42

 
40

 
224

Fair value of plan assets, end of period
 
$
7,823

 
$
7,013

 
$
6,532


    
Funded Status:                        
 
 
As of September 30,
(in thousands)
 
2014
 
2013
 
2012
Funded Status
 
$
(625
)
 
$
(841
)
 
$
(1,225
)




At September 30, 2014, the accrued benefit obligation is equal to the projected benefit obligation of $8.4 million. The net funded status is included within other liabilities on the consolidated balance sheets. There are no current liabilities or noncurrent assets with respect to the plan in the consolidated balance sheets. There is an $0.8 million loss recognized in other

107

comprehensive loss representing the cumulative difference between actual and expected returns on plan assets and the remeasurement of the projected benefit obligation upon updating the discount rate as of September 30, 2014.

Assumptions

The following assumptions were used to determine the benefit obligations and net periodic pension costs:

 
 
As of September 30,
 
 
2014
 
2013
 
2012
Discount rate
 
3.8%
 
4.3%
 
4.0%
Expected long term return on plan assets
 
4.4%
 
4.8%
 
4.7%
Rate of future salary increases
 
N/A
 
N/A
 
N/A

The expected long-term rate of return on assets assumption is chosen based on the facts and circumstances that existed at the measurement date and the mix of assets held at that date.

Plan Assets

Our investment policy is determined by the trustees of the plan after consulting us and includes a periodic review of the pension plan’s investment in the various asset classes. Our asset allocations by asset category are as follows. Level 1 asset fair values are derived from prices of actively traded identified assets. Level 2 asset fair values are derived from other observable inputs (in thousands, except percentages):

 
 
Fair Value of
 
 
 
 
 
 
 
Percentage of
 
 
Plan Assets at
 
Fair Value Measurement Using
 
Fair Value of
Asset Category
 
September 30, 2014
 
Level 1
 
Level 2
 
Level 3
 
Plan Assets
Cash
 
$
75

 
$
75

 
$
—

 
$
—

 
1.0
%
Pooled Funds:
 
 
 
 
 
 
 
 
 
 
     UK equities (a)
 
1,231

 
1,231

 
—

 
—

 
15.7
%
     European equities (b)
 
820

 
820

 
—

 
—

 
10.5
%
     Property (c)
 
437

 
—

 
437

 
—

 
5.6
%
     Government bonds (d)
 
1,307

 
—

 
1,307

 
—

 
16.7
%
     Corporate bonds (f)
 
2,597

 
—

 
2,597

 
—

 
33.2
%
     Indexed linked bonds (e)
 
1,356

 
—

 
1,356

 
—

 
17.3
%
Total
 
$
7,823

 
$
2,126

 
$
5,697

 
$
—

 
100
%

(a)-(b) These are target holdings in pooled pension funds investing in equities in relevant described asset classes.
(c) This is a pooled pension fund holding property.
(d) This consists of holdings in a pooled pension fund invested in long dated UK Gilts.
(e) This is a holding in a pooled pension fund invested in UK long dated index linked bonds.
(f) This is a holding in a pooled pension fund invested in corporate bonds.


108

 
 
Fair Value of
 
 
 
 
 
 
 
Percentage of
 
 
Plan Assets at
 
Fair Value Measurement Using
 
Fair Value of
Asset Category
 
September 30, 2013
 
Level 1
 
Level 2
 
Level 3
 
Plan Assets
Cash
 
$
182

 
$
182

 
$
—

 
$
—

 
2.6
%
Pooled Funds:
 
 
 
 
 
 
 
 
 
 
     UK equities (a)
 
1,140

 
1,140

 
—

 
—

 
16.3
%
     European equities (b)
 
760

 
760

 
—

 
—

 
10.8
%
     Property (c)
 
407

 
—

 
407

 
—

 
5.8
%
     Government bonds (d)
 
1,138

 
—

 
1,138

 
—

 
16.2
%
     Corporate bonds (f)
 
1,135

 
—

 
1,135

 
—

 
16.2
%
     Indexed linked bonds (e)
 
2,251

 
—

 
2,251

 
—

 
32.1
%
Total
 
$
7,013

 
$
2,082

 
$
4,931

 
$
—

 
100
%



(a)-(b) These are target holdings in pooled pension funds investing in equities in relevant described asset classes.
(c) This is a pooled pension fund holding property.
(d) This consists of holdings in a pooled pension fund invested in long dated UK Gilts.
(e) This is a holding in a pooled pension fund invested in UK long dated index linked bonds.
(f) This is a holding in a pooled pension fund invested in corporate bonds.


In determining the mix of assets, the trustees of the plan have taken into account the plan liabilities. In particular, the significant bond holding is intended to reduce the volatility of the financial position. Net cash flow is currently being held in cash pending a review of the investment strategy. The assets are diversified and are managed in accordance with applicable laws, and with the goal of maximizing the plan’s return within acceptable risk parameters. The pension plan’s assets did not include any of our stock at September 30, 2014 or September 30, 2013.

Estimated Future Benefit Payments

The schedule below shows the estimated future benefit payments for the defined benefit pension plan for each of the years 2015 through 2019 and the aggregate of the succeeding five years (in thousands):

Year ending September 30,
 
Amount
2015
 
$
225

2016
 
247

2017
 
284

2018
 
292

2019
 
292

2020-2024
 
1,851


There is no further accrual of benefits because plan participants include only terminated employees. The only contributions required are those needed to fund the shortfall in the plan. During 2015, we are currently committed to contribute approximately $0.4 million to the plan to cover the shortfall. Administrative costs of the plan are paid directly by us.


NOTE 15 — COMMITMENTS AND CONTINGENCIES

Operating Leases

We rent integration and distribution, software development and data entry facilities; administrative, executive, sales, and customer support offices; and certain office equipment under non-cancelable operating lease agreements. Certain lease

109

agreements contain renewal options and rate adjustments. We recorded rental expense of $17.9 million, $19.5 million and $18.4 million for the years ended September 30, 2014, 2013 and 2012. Future minimum rental commitments under all non-cancelable operating leases as of September 30, 2014 are as follows (in thousands):

Year ending September 30,
 
Amount
2015
 
$
15,216

2016
 
14,981

2017
 
14,199

2018
 
12,252

2019
 
8,945

Thereafter
 
20,997

Total
 
$
86,590



Contingencies

We are currently involved in various claims and legal proceedings. Our significant legal matters are discussed below. Quarterly, we review the status of each significant matter and assess our potential financial exposure. For legal and other contingencies, we accrue a liability for an estimated loss if the potential loss from any claim or legal proceeding is considered probable and the amount can be reasonably estimated. If the potential loss is material and considered reasonably possible of occurring, we disclose such matters in the footnotes to the financial statements. Significant judgment is required in both the determination of probability and the determination as to whether the amount of an exposure is reasonably estimable. Because of uncertainties related to these matters, accruals are based only on the best information available at the time the accruals are made. As additional information becomes available, we reassess the potential liability related to our pending claims and litigation and may revise our estimates. Such revisions in the estimates of the potential liabilities could have a material impact on our results of operations and financial position.

State Court Shareholder Litigation

In connection with the announcement of the proposed acquisition of Epicor Software Corporation ("Legacy Epicor") by funds advised by Apax in April 2011, four putative stockholder class action suits were filed in the Superior Court of California, Orange County, and two such suits were filed in Delaware Chancery Court. The actions filed in California were entitled Kline v. Epicor Software Corp. et al., (filed Apr. 6, 2011); Tola v. Epicor Software Corp. et al., (filed Apr. 8, 2011); Watt v. Epicor Software Corp. et al., (filed Apr. 11, 2011), and Frazer v. Epicor Software et al., (filed Apr. 15, 2011). The actions filed in Delaware were entitled Field Family Trust Co. v. Epicor Software Corp. et al., (filed Apr. 12, 2011) and Hull v. Klaus et al., (filed Apr. 22, 2011). Amended complaints were filed in the Tola and Field Family Trust actions on April 13, 2011 and April 14, 2011, respectively. Plaintiff Kline dismissed his lawsuit on April 18, 2011 and shortly thereafter filed an action in federal district court. Kline then dismissed his federal lawsuit on July 22, 2011. The state court suits alleged that the Legacy Epicor directors breached their fiduciary duties of loyalty and due care, among others, by seeking to complete the sale of Legacy Epicor to funds advised by Apax through an allegedly unfair process and for an unfair price and by omitting material information from the Solicitation/Recommendation Statement on Schedule 14D-9 that Legacy Epicor filed on April 11, 2011 with the SEC. The complaints also alleged that Legacy Epicor, Apax Partners, L.P. and Element Merger Sub, Inc. aided and abetted the directors in the alleged breach of fiduciary duties. The plaintiffs sought certification as a class and relief that included, among other things, an order enjoining the tender offer and merger, rescission of the merger, and payment of plaintiff's attorneys' fees and costs. On April 25, 2011, plaintiff Hull filed a motion in Delaware Chancery Court for a preliminary injunction seeking to enjoin the parties from taking any action to consummate the transaction. On April 28, 2011, plaintiff Hull withdrew this motion. On December 30, 2011, Hull dismissed his Delaware suit.

On May 2, 2011, after engaging in discovery, plaintiffs advised that they did not intend to seek injunctive relief in connection with the merger, but would instead file an amended complaint seeking damages in California Superior Court following the consummation of the tender offer. On May 11, 2011, the Superior Court for the County of Orange entered an Order consolidating the Tola, Watt, and Frazer cases pursuant to a joint stipulation of the parties. Plaintiffs filed a Second Amended Complaint on September 1, 2011, which made essentially the same claims as the original complaints. Plaintiffs Kline and Field Family Trust have both joined in the amended complaint. We filed a demurrer (motion to dismiss) to this amended complaint on September 29, 2011. The demurrers were heard on December 12, 2011, and the Court overruled them. The

110

Defendants answered the Complaint on December 22, 2011. On June 22, 2012, the court granted plaintiff's motion for class certification and dismissed Mr. Hackworth as a defendant.

After the parties had completed fact discovery and begun expert discovery, plaintiffs sought leave to amend their complaint to add two new defendants, the Company's former chief financial officer and the Company's former financial advisor, Moelis & Company. On February 22, 2013, the Court granted plaintiffs leave, and plaintiffs' Third Amended Complaint was filed. On April 5, 2013, pursuant to a stipulation between the parties, the Court dismissed Legacy Epicor from this action with prejudice. On April 29, 2013, the Court overruled demurrers by the new defendants to the Third Amended Complaint.

Although we believed this lawsuit was without merit and have vigorously defended against the claims, the parties engaged in a mediation on October 21, 2013. Following the mediation, the parties reached an agreement in principle to settle the action, subject to the approval of the Court. On May 23, 2014, the Court preliminarily approved the proposed settlement and ordered the creation of a settlement fund of $18 million from the various defendants and their insurers. On October 24, 2014, the hearing on final approval of the settlement was held and the court approved the settlement and issued a final order and judgment.  A final hearing was set for April 24, 2015, at which hearing the plaintiffs shall report to the Court on the payment of claims to the Epicor shareholders. During the year ended September 30, 2014, we paid $7.7 million to settle our portion of the litigation. As of September 30, 2014, we do not believe we will pay any additional amounts for the litigation, and as such, we have no remaining liability recorded for the litigation as of September 30, 2014.

NOTE 16 - ACCUMULATED OTHER COMPREHENSIVE LOSS

The following table presents a summary of activity in accumulated other comprehensive loss for the years ended September 30, 2014, 2013 and 2012 (in thousands):

111

 
 
Foreign currency translation adjustments
 
Unrealized loss on cash flow hedge, net of taxes
 
Net unrealized loss on post-retirement benefit plans
 
Total
Balance at September 30, 2011
 
$
(1,908
)
 
$
(1,173
)
 
$
(235
)
 
$
(3,316
)
Unrealized loss on cash flow hedges, before tax
 
—

 
(3,993
)
 
—

 
(3,993
)
Tax benefit of unrealized loss on cash flow hedges
 
—

 
1,026

 
—

 
1,026

Net unrealized loss on post-retirement benefit plans (1)
 
—

 
—

 
(1,000
)
 
(1,000
)
Foreign currency translation adjustment (1)
 
(207
)
 
—

 
—

 
(207
)
Total other comprehensive loss
 
(207
)
 
(2,967
)
 
(1,000
)
 
(4,174
)
Balance at September 30, 2012
 
(2,115
)
 
(4,140
)
 
(1,235
)
 
(7,490
)
Unrealized loss on cash flow hedges, before tax
 
—

 
(472
)
 
—

 
(472
)
Tax benefit of unrealized loss on cash flow hedges
 
—

 
176

 
—

 
176

Realized loss on cash flow hedges reclassified into interest expense, before tax
 
—

 
1,912

 
—

 
1,912

Tax benefit of loss on cash flow hedges reclassified into income tax expense (benefit)
 
—

 
(727
)
 
—

 
(727
)
Net unrealized gain on post-retirement benefit plans (1)
 
—

 
—

 
383

 
383

Foreign currency translation adjustment (1)
 
(6,627
)
 
—

 
—

 
(6,627
)
Total other comprehensive income (loss)
 
(6,627
)
 
889

 
383

 
(5,355
)
Balance at September 30, 2013
 
(8,742
)
 
(3,251
)
 
(852
)
 
(12,845
)
Unrealized loss on cash flow hedges, before tax
 
—

 
(504
)
 
—

 
(504
)
Tax benefit of unrealized loss on cash flow hedges
 
—

 
218

 
—

 
218

Realized loss on cash flow hedges reclassified into interest expense, before tax
 
—

 
3,335

 
—

 
3,335

Tax benefit of loss on cash flow hedges reclassified into income tax expense (benefit)
 
—

 
(1,367
)
 
—

 
(1,367
)
Net unrealized loss on post-retirement benefit plans (1)
 
—

 
—

 
(438
)
 
(438
)
Foreign currency translation adjustment (1)
 
(11,272
)
 
—

 
—

 
(11,272
)
Total other comprehensive income (loss)
 
(11,272
)
 
1,682

 
(438
)
 
(10,028
)
Balance at September 30, 2014
 
$
(20,014
)
 
$
(1,569
)
 
$
(1,290
)
 
$
(22,873
)


(1) During the years ended September 30, 2014, 2013 and 2012, there was no tax effect of the unrealized gain (loss) on post-retirement benefit plans because there is a full valuation allowance on the related deferred tax asset. We have asserted that earnings of our international subsidiaries have been indefinitely reinvested, and as such, no tax effect has been recorded for our foreign currency translation adjustment.    

During the years ended September 30, 2014 and 2013, we reclassified realized losses on our cash flow hedge into interest expense upon paying our quarterly swap payments, resulting in increased interest expense of $3.3 million and $1.9 million, respectively, for the years ended September 30, 2014 and 2013. During the years ended September 30, 2014 and 2013, we also reclassified the realized tax benefit of the swap payments into income tax benefit, which increased our income tax benefit by $1.4 million and $0.7 million, for the years ended September 30, 2014 and 2013, respectively.
NOTE 17— GUARANTOR CONSOLIDATION
The 2011 Credit Agreement and the Senior Notes are guaranteed by our existing, material wholly-owned domestic subsidiaries (collectively, the “Guarantors”). Our other subsidiaries (collectively, the “Non-Guarantors”) are not guarantors of the 2011 Credit Agreement and the Senior Notes. The following tables set forth financial information of the Guarantors and Non-Guarantors for the condensed consolidating balance sheets as of September 30, 2014 and September 30, 2013, the condensed consolidating statements of comprehensive loss for the years ended September 30, 2014, 2013 and 2012 and, the condensed consolidating statements of cash flows for the years ended September 30, 2014, 2013 and 2012.
During fiscal year 2014, 2013 and 2012, certain subsidiaries were merged with our principal operations and certain other legal entity changes were made.  The accompanying condensed consolidating balance sheets, statements of comprehensive loss and statements of cash flows reflect these changes, and prior period condensed consolidating balance

112

sheets, statements of comprehensive loss and statements of cash flows have been reclassified to be consistent with the current year presentation. 
The information is presented using the equity method of accounting along with elimination entries necessary to reconcile to the audited consolidated financial statements.



113

Epicor Software Corporation
Condensed Consolidating Balance Sheet


 
 
September 30, 2014
 
 
Guarantor
 
 
 
 
 
 
(in thousands)
 
Principal
Operations
 
Subsidiaries
 
Non-Guarantor
Subsidiaries
 
Eliminations
 
Consolidated
ASSETS
 
 
 
 
 
 
 
 
 
 
Current assets:
 
 
 
 
 
 
 
 
 
 
Cash and cash equivalents
 
$
50,657

 
$
6,357

 
$
73,345

 
$
—

 
$
130,359

Accounts receivable, net
 
70,414

 
4,947

 
52,411

 
—

 
127,772

Inventories, net
 
2,555

 
745

 
888

 
—

 
4,188

Deferred tax assets
 
2,149

 
615

 
3,852

 
—

 
6,616

Income tax receivable
 
7,256

 
—

 
348

 
—

 
7,604

Prepaid expenses and other current assets
 
10,390

 
841

 
22,094

 
—

 
33,325

Total current assets
 
143,421

 
13,505

 
152,938

 
—

 
309,864

Property and equipment, net
 
33,957

 
1,147

 
14,372

 
—

 
49,476

Intangible assets, net
 
500,358

 
1,336

 
93,411

 
—

 
595,105

Goodwill
 
782,525

 
74,291

 
431,212

 
—

 
1,288,028

Deferred financing costs
 
23,607

 
—

 
—

 
—

 
23,607

Other assets
 
652,673

 
215,402

 
(73,516
)
 
(776,043
)
 
18,516

Total assets
 
$
2,136,541

 
$
305,681

 
$
618,417

 
$
(776,043
)
 
$
2,284,596

LIABILITIES AND STOCKHOLDER’S EQUITY
 
 
 
 
 
 
 
 
 
 
Current liabilities:
 
 
 
 
 
 
 
 
 
 
Accounts payable
 
$
20,841

 
$
1,096

 
$
6,041

 
$
—

 
$
27,978

Payroll related accruals
 
32,720

 
1,063

 
17,201

 
—

 
50,984

Deferred revenue
 
93,179

 
3,018

 
58,603

 
—

 
154,800

Current portion of long-term debt
 
5,200

 
—

 
—

 
—

 
5,200

Accrued interest payable
 
16,711

 
—

 
—

 
—

 
16,711

Accrued expenses and other current liabilities
 
23,168

 
3,951

 
23,987

 
—

 
51,106

Total current liabilities
 
191,819

 
9,128

 
105,832

 
—

 
306,779

Long-term debt, net of unamortized discount
 
1,272,727

 
—

 
—

 
—

 
1,272,727

Deferred income tax liabilities
 
179,728

 
(887
)
 
29,142

 
—

 
207,983

Loan from affiliate
 
1,346

 
—

 
—

 
—

 
1,346

Other liabilities
 
33,032

 
106

 
4,734

 
—

 
37,872

Total liabilities
 
1,678,652

 
8,347

 
139,708

 
—

 
1,826,707

Total stockholder’s equity
 
457,889

 
297,334

 
478,709

 
(776,043
)
 
457,889

Total liabilities and stockholder’s equity
 
$
2,136,541

 
$
305,681

 
$
618,417

 
$
(776,043
)
 
$
2,284,596


114



Epicor Software Corporation
Condensed Consolidating Balance Sheet

 
 
 
September 30, 2013
 
 
Guarantor
 
 
 
 
 
 
(in thousands)
 
Principal
Operations
 
Subsidiaries
 
Non-Guarantor
Subsidiaries
 
Eliminations
 
Consolidated
 
 
(Restated)
 
(Restated)
 
(Restated)
 
(Restated)
 
(Restated)
ASSETS
 
 
 
 
 
 
 
 
 
 
Current assets:
 
 
 
 
 
 
 
 
 
 
Cash and cash equivalents
 
$
15,693

 
$
3,040

 
$
64,169

 
$
—

 
$
82,902

Accounts receivable, net
 
66,253

 
6,144

 
64,243

 
—

 
136,640

Inventories, net
 
1,730

 
761

 
1,460

 
—

 
3,951

Deferred tax assets
 
19,883

 
861

 
2,694

 
—

 
23,438

Income tax receivable
 
9,297

 
—

 
1,644

 
—

 
10,941

Prepaid expenses and other current assets
 
10,092

 
425

 
26,509

 
—

 
37,026

Total current assets
 
122,948

 
11,231

 
160,719

 
—

 
294,898

Property and equipment, net
 
38,532

 
1,821

 
24,578

 
—

 
64,931

Intangible assets, net
 
644,624

 
1,336

 
84,550

 
—

 
730,510

Goodwill
 
858,367

 
74,229

 
364,468

 
—

 
1,297,064

Deferred financing costs
 
29,514

 
—

 
—

 
—

 
29,514

Other assets
 
562,319

 
137,538

 
(127,448
)
 
(560,314
)
 
12,095

Total assets
 
$
2,256,304

 
$
226,155

 
$
506,867

 
$
(560,314
)
 
$
2,429,012

LIABILITIES AND STOCKHOLDER’S EQUITY
 
 
 
 
 
 
 
 
 
 
Current liabilities:
 
 
 
 
 
 
 
 
 
 
Accounts payable
 
$
22,283

 
$
1,061

 
$
6,281

 
$
—

 
$
29,625

Payroll related accruals
 
24,008

 
1,009

 
14,687

 
—

 
39,704

Deferred revenue
 
88,079

 
2,058

 
67,110

 
—

 
157,247

Current portion of long-term debt
 
22,100

 
—

 
—

 
—

 
22,100

Accrued interest payable
 
16,711

 
—

 
—

 
—

 
16,711

Accrued expenses and other current liabilities
 
24,447

 
157

 
35,430

 
—

 
60,034

Total current liabilities
 
197,628

 
4,285

 
123,508

 
—

 
325,421

Long-term debt, net of unamortized discount
 
1,290,283

 
—

 
—

 
—

 
1,290,283

Deferred income tax liabilities
 
217,163

 
(523
)
 
29,783

 
—

 
246,423

Loan from affiliate
 
2,206

 
—

 
—

 
—

 
2,206

Other liabilities
 
30,777

 
579

 
15,076

 
—

 
46,432

Total liabilities
 
1,738,057

 
4,341

 
168,367

 
—

 
1,910,765

Total stockholder’s equity
 
518,247

 
221,814

 
338,500

 
(560,314
)
 
518,247

Total liabilities and stockholder’s equity
 
$
2,256,304

 
$
226,155

 
$
506,867

 
$
(560,314
)
 
$
2,429,012


115



Epicor Software Corporation
Condensed Consolidating Statement of Comprehensive Income (Loss)

 
Year Ended September 30, 2014
 
 
Guarantor
 
 
 
 
 
 
(in thousands)
 
Principal
Operations
 
Subsidiaries
 
Non-Guarantor
Subsidiaries
 
Eliminations
 
Consolidated
Revenues:
 
 
 
 
 
 
 
 
 
 
Total revenues
 
$
644,081

 
$
39,272

 
$
311,603

 
$
—

 
$
994,956

Operating expenses:
 
 
 
 
 
 
 
 
 
 
Cost of revenues
 
222,046

 
25,026

 
144,112

 
—

 
391,184

Sales and marketing
 
106,614

 
3,591

 
60,462

 
—

 
170,667

Product development
 
54,166

 
2,789

 
47,741

 
—

 
104,696

General and administrative
 
55,714

 
632

 
14,123

 
—

 
70,469

Depreciation and amortization
 
141,253

 
782

 
41,096

 
—

 
183,131

Acquisition-related costs
 
7,959

 
7

 
814

 
—

 
8,780

Restructuring costs
 
2,275

 
85

 
1,536

 
—

 
3,896

Total operating expenses
 
590,027

 
32,912

 
309,884

 
—

 
932,823

Operating income
 
54,054

 
6,360

 
1,719

 
—

 
62,133

Interest expense
 
(86,740
)
 
(2
)
 
(366
)
 
—

 
(87,108
)
Equity in earnings of subsidiaries
 
(941
)
 
5,056

 
—

 
(4,115
)
 
—

Other income (expense), net
 
969

 
48

 
(1,928
)
 
—

 
(911
)
Income (loss) before income taxes
 
(32,658
)
 
11,462

 
(575
)
 
(4,115
)
 
(25,886
)
Income tax expense (benefit)
 
(11,809
)
 
2,715

 
4,057

 
—

 
(5,037
)
Net income (loss)
 
(20,849
)
 
8,747

 
(4,632
)
 
(4,115
)
 
(20,849
)
Other comprehensive loss
 
(10,028
)
 
(6,593
)
 
(11,307
)
 
17,900

 
(10,028
)
Total comprehensive income (loss)
 
$
(30,877
)
 
$
2,154

 
$
(15,939
)
 
$
13,785

 
$
(30,877
)



116

Epicor Software Corporation
Condensed Consolidating Statement of Comprehensive Income (Loss)

 
Year Ended September 30, 2013
 
 
Guarantor
 
 
 
 
 
 
(in thousands)
 
Principal
Operations
 
Subsidiaries
 
Non-Guarantor
Subsidiaries
 
Eliminations
 
Consolidated
 
 
(Restated)
 
(Restated)
 
(Restated)
 
(Restated)
 
(Restated)
Revenues:
 
 
 
 
 
 
 
 
 
 
Total revenues
 
$
569,343

 
$
47,203

 
$
345,185

 
$
—

 
$
961,731

Operating expenses:
 
 
 
 
 
 
 
 
 
 
Cost of revenues
 
209,417

 
30,096

 
154,983

 
—

 
394,496

Sales and marketing
 
102,826

 
2,668

 
59,746

 
—

 
165,240

Product development
 
54,429

 
2,391

 
45,753

 
—

 
102,573

General and administrative
 
57,491

 
1,904

 
17,185

 
—

 
76,580

Depreciation and amortization
 
139,393

 
827

 
20,645

 
—

 
160,865

Acquisition-related costs
 
8,057

 
—

 
504

 
—

 
8,561

Restructuring costs
 
131

 
(23
)
 
4,782

 
—

 
4,890

Total operating expenses
 
571,744

 
37,863

 
303,598

 
—

 
913,205

Operating income (loss)
 
(2,401
)
 
9,340

 
41,587

 
—

 
48,526

Interest expense
 
(92,376
)
 
(9
)
 
(284
)
 
—

 
(92,669
)
Equity in earnings of subsidiaries
 
40,318

 
—

 
—

 
(40,318
)
 
—

Other income (expense), net
 
784

 
(6
)
 
(1,770
)
 
—

 
(992
)
Income (loss) before income taxes
 
(53,675
)
 
9,325

 
39,533

 
(40,318
)
 
(45,135
)
Income tax expense (benefit)
 
(21,717
)
 
3,704

 
4,836

 
—

 
(13,177
)
Net income (loss)
 
(31,958
)
 
5,621

 
34,697

 
(40,318
)
 
(31,958
)
Other comprehensive loss
 
(5,355
)
 
—

 
(6,651
)
 
6,651

 
(5,355
)
Total comprehensive income (loss)
 
$
(37,313
)
 
$
5,621

 
$
28,046

 
$
(33,667
)
 
$
(37,313
)


117

Epicor Software Corporation
Condensed Consolidating Statement of Comprehensive Income (Loss)

 
Year Ended September 30, 2012
 
 
Guarantor
 
 
 
 
 
 
(in thousands)
 
Principal Operations
 
Subsidiaries
 
Non-Guarantor
Subsidiaries
 
Eliminations
 
Consolidated
 
 
(Restated)
 
(Restated)
 
(Restated)
 
(Restated)
 
(Restated)
Revenues:
 
 
 
 
 
 
 
 
 
 
Total revenues
 
$
558,439

 
$
45,410

 
$
251,608

 
$
—

 
$
855,457

Operating expenses:
 
 
 
 
 
 
 
 
 
 
Cost of revenues
 
204,710

 
28,032

 
123,662

 
—

 
356,404

Sales and marketing
 
94,420

 
2,361

 
50,665

 
—

 
147,446

Product development
 
47,568

 
2,770

 
32,966

 
—

 
83,304

General and administrative
 
73,084

 
1,253

 
1,365

 
—

 
75,702

Depreciation and amortization
 
134,083

 
741

 
4,161

 
—

 
138,985

Acquisition-related costs
 
8,593

 
—

 
252

 
—

 
8,845

Restructuring costs
 
2,385

 
273

 
2,118

 
—

 
4,776

Total operating expenses
 
564,843

 
35,430

 
215,189

 
—

 
815,462

Operating income (loss)
 
(6,404
)
 
9,980

 
36,419

 
—

 
39,995

Interest expense
 
(90,058
)
 
(2
)
 
(423
)
 
—

 
(90,483
)
Equity in earnings of subsidiaries
 
26,861

 
—

 
—

 
(26,861
)
 
—

Other income (expense), net
 
2,655

 
(8
)
 
(2,780
)
 
—

 
(133
)
Income (loss) before income taxes
 
(66,946
)
 
9,970

 
33,216

 
(26,861
)
 
(50,621
)
Income tax expense (benefit)
 
(25,060
)
 
14

 
16,311

 
—

 
(8,735
)
Net income (loss)
 
(41,886
)
 
9,956

 
16,905

 
(26,861
)
 
(41,886
)
Other comprehensive loss
 
(4,174
)
 
—

 
(836
)
 
836

 
(4,174
)
Total comprehensive income (loss)
 
$
(46,060
)
 
$
9,956

 
$
16,069

 
$
(26,025
)
 
$
(46,060
)



























118



Epicor Software Corporation
Condensed Consolidating Statement of Cash Flows


Year Ended September 30, 2014
 
 
Guarantor
 
 
 
 
 
 
(in thousands)
 
Principal
Operations
 
Subsidiaries
 
Non-Guarantor
Subsidiaries
 
Eliminations
 
Consolidated
Net cash provided by operating activities
 
$
137,142

 
$
3,379

 
$
15,395

 
$
—

 
$
155,916

Investing activities:
 
 
 
 
 
 
 
 
 
 
Purchases of property and equipment
 
(15,877
)
 
(62
)
 
(3,391
)
 
—

 
(19,330
)
Capitalized computer software and database costs
 
(11,917
)
 
—

 
—

 
—

 
(11,917
)
Net cash used in investing activities
 
(27,794
)
 
(62
)
 
(3,391
)
 
—

 
(31,247
)
Financing activities:
 
 
 
 
 
 
 
 
 
 
Payments on long-term debt
 
(34,815
)
 
—

 
—

 
—

 
(34,815
)
Payment of dividends
 
(36,500
)
 
—

 
—

 
—

 
(36,500
)
Payments to affiliate
 
(1,719
)
 
—

 
—

 
—

 
(1,719
)
Payments of financing fees
 
(1,350
)
 
—

 
—

 
—

 
(1,350
)
Net cash used in financing activities
 
(74,384
)
 
—

 
—

 
—

 
(74,384
)
Effect of exchange rate changes on cash
 
—

 
—

 
(2,828
)
 
—

 
(2,828
)
Change in cash and cash equivalents
 
34,964

 
3,317

 
9,176

 
—

 
47,457

Cash and cash equivalents, beginning of period
 
15,693

 
3,040

 
64,169

 
—

 
82,902

Cash and cash equivalents, end of period
 
$
50,657

 
$
6,357

 
$
73,345

 
$
—

 
$
130,359








 





















119


Epicor Software Corporation
Condensed Consolidating Statement of Cash Flows


Year Ended September 30, 2013
 
 
Guarantor
 
 
 
 
 
 
(in thousands)
 
Principal
Operations
 
Subsidiaries
 
Non-Guarantor
Subsidiaries
 
Eliminations
 
Consolidated
Net cash provided by (used in) operating activities
 
$
145,226

 
$
(9,092
)
 
$
4,813

 
$
—

 
$
140,947

Investing activities:
 
 
 
 
 
 
 
 
 
 
Purchases of property and equipment
 
(13,957
)
 
(61
)
 
(3,170
)
 
—

 
(17,188
)
Capitalized computer software and database costs
 
(11,341
)
 
—

 
—

 
—

 
(11,341
)
Acquisitions of businesses, net of cash acquired
 
(152,830
)
 
—

 
—

 
—

 
(152,830
)
Sale of short-term investments
 
1,440

 
—

 
—

 
—

 
1,440

Net cash used in investing activities
 
(176,688
)
 
(61
)
 
(3,170
)
 
—

 
(179,919
)
Financing activities:
 
 
 
 
 
 
 
 
 
 
Proceeds from issuance of senior secured term loan
 
3,050

 
—

 
—

 
—

 
3,050

Payments of financing fees
 
(1,641
)
 
—

 
—

 
—

 
(1,641
)
Payments on long-term debt
 
(8,625
)
 
—

 
—

 
—

 
(8,625
)
Net cash used in financing activities
 
(7,216
)
 
—

 
—

 
—

 
(7,216
)
Effect of exchange rate changes on cash
 
—

 
—

 
(1,586
)
 
—

 
(1,586
)
Net change in cash and cash equivalents
 
(38,678
)
 
(9,153
)
 
57

 
—

 
(47,774
)
Cash and cash equivalents, beginning of period
 
54,371

 
12,193

 
64,112

 
—

 
130,676

Cash and cash equivalents, end of period
 
$
15,693

 
$
3,040

 
$
64,169

 
$
—

 
$
82,902




















120

Epicor Software Corporation
Condensed Consolidating Statement of Cash Flows

 
Year Ended September 30, 2012
 
 
Guarantor
 
 
 
 
 
 
(in thousands)
 
Principal
Operations
 
Subsidiaries
 
Non-Guarantor
Subsidiaries
 
Eliminations
 
Consolidated
Net cash provided by operating activities
 
$
83,952

 
$
10,576

 
$
39,069

 
$
—

 
$
133,597

Investing activities:
 
 
 
 
 
 
 
 
 
 
Purchases of property and equipment
 
(22,864
)
 
(210
)
 
(2,754
)
 
—

 
(25,828
)
Capitalized computer software and database costs
 
(11,073
)
 
—

 
—

 
—

 
(11,073
)
Acquisitions of businesses, net of cash acquired
 
(2,664
)
 
—

 
(2,192
)
 
—

 
(4,856
)
Sale of short-term investments
 
—

 
653

 
—

 
—

 
653

Net cash provided by (used in) investing activities
 
(36,601
)
 
443

 
(4,946
)
 
—

 
(41,104
)
Financing activities:
 
 
 
 
 
 
 
 
 
 
Proceeds of loan from affiliate
 
2,206

 
—

 
—

 
—

 
2,206

Payments on long-term debt
 
(8,700
)
 
—

 
—

 
—

 
(8,700
)
Net cash used in financing activities
 
(6,494
)
 
—

 
—

 
—

 
(6,494
)
Effect of exchange rate changes on cash
 
—

 
—

 
(119
)
 
—

 
(119
)
Net change in cash and cash equivalents
 
40,857

 
11,019

 
34,004

 
—

 
85,880

Cash and cash equivalents, beginning of period
 
13,514

 
1,174

 
30,108

 
—

 
44,796

Cash and cash equivalents, end of period
 
$
54,371

 
$
12,193

 
$
64,112

 
$
—

 
$
130,676




121

NOTE 18—QUARTERLY INFORMATION (UNAUDITED)

The following tables present selected unaudited consolidated statements of comprehensive net loss information for each quarter of fiscal years 2014 and 2013 (in thousands):

 
 
Quarter Ended
 
 
September 30,
 
June 30,
 
March 31,
 
December 31,
 
 
2014
 
2014
 
2014
 
2013
Total revenues
 
$
260,958

 
$
246,235

 
$
242,753

 
$
245,010

Total cost of revenues
 
$
96,400

 
$
97,201

 
$
97,967

 
$
99,616

Net income (loss) as Restated 1
 
$
1,674

 
$
(3,162
)
 
$
(4,718
)
 
$
(14,643
)


 
 
Quarter Ended
 
 
September 30,
 
June 30,
 
March 31,
 
December 31,
 
 
2013
 
2013
 
2013
 
2012
Total revenues
 
$
253,512

 
$
241,214

 
$
238,551

 
$
228,454

Total cost of revenues
 
$
97,560

 
$
99,709

 
$
101,160

 
$
96,067

Net income (loss) as Restated 1
 
$
3,876

 
$
(10,008
)
 
$
(12,887
)
 
$
(12,939
)

1 Net income (loss) was restated to reflect prior period income tax adjustments. See tables below for details of the impact of these adjustments on all affected periods.

The following tables summarize the impact of the restatement on our quarterly unaudited condensed consolidated balance sheets for fiscal 2014 and 2013 (in thousands):
 
 
As of June 30, 2014
 
 
Previously Reported
 
Adjustments
 
As Restated
Deferred tax assets
 
$
20,728

 
$
979

 
$
21,707

Goodwill
 
$
1,297,633

 
$
(4,849
)
 
$
1,292,784

Other assets
 
$
10,009

 
$
510

 
$
10,519

Accrued expenses and other current liabilities
 
$
50,325

 
$
(6,624
)
 
$
43,701

Deferred income tax liabilities
 
$
236,853

 
$
(496
)
 
$
236,357

Other liabilities
 
$
40,927

 
$
(663
)
 
$
40,264

Accumulated deficit
 
$
(155,935
)
 
$
4,423

 
$
(151,512
)

 
 
As of March 31, 2014
 
 
Previously Reported
 
Adjustments
 
As Restated
Deferred tax assets
 
$
20,966

 
$
1,236

 
$
22,202

Goodwill
 
$
1,293,874

 
$
(4,849
)
 
$
1,289,025

Other assets
 
$
9,051

 
$
510

 
$
9,561

Accrued expenses and other current liabilities
 
$
58,192

 
$
(6,209
)
 
$
51,983

Deferred income tax liabilities
 
$
239,264

 
$
(496
)
 
$
238,768

Other liabilities
 
$
43,904

 
$
(663
)
 
$
43,241

Accumulated deficit
 
$
(152,615
)
 
$
4,265

 
$
(148,350
)



122

 
 
As of December 31, 2013
 
 
Previously Reported
 
Adjustments
 
As Restated
Deferred tax assets
 
$
21,227

 
$
1,236

 
$
22,463

Goodwill
 
$
1,297,457

 
$
(4,849
)
 
$
1,292,608

Other assets
 
$
8,895

 
$
1,978

 
$
10,873

Accrued expenses and other current liabilities
 
$
64,787

 
$
(6,209
)
 
$
58,578

Deferred income tax liabilities
 
$
248,572

 
$
(496
)
 
$
248,076

Other liabilities
 
$
46,050

 
$
(663
)
 
$
45,387

Accumulated deficit
 
$
(149,365
)
 
$
5,733

 
$
(143,632
)


 
 
As of June 30, 2013
 
 
Previously Reported
 
Adjustments
 
As Restated
Deferred tax assets
 
$
16,089

 
$
1,663

 
$
17,752

Goodwill
 
$
1,301,885

 
$
(2,338
)
 
$
1,299,547

Other assets
 
$
24,815

 
$
(4,008
)
 
$
20,807

Accrued expenses and other current liabilities
 
$
54,024

 
$
(1,789
)
 
$
52,235

Deferred income tax liabilities
 
$
260,993

 
$
(2,962
)
 
$
258,031

Other liabilities
 
$
44,694

 
$
1,877

 
$
46,571

Accumulated deficit
 
$
(131,057
)
 
$
(1,808
)
 
$
(132,865
)


 
 
As of March 31, 2013
 
 
Previously Reported
 
Adjustments
 
As Restated
Deferred tax assets
 
$
16,695

 
$
1,663

 
$
18,358

Goodwill
 
$
1,297,664

 
$
(2,338
)
 
$
1,295,326

Other assets
 
$
24,602

 
$
(3,636
)
 
$
20,966

Accrued expenses and other current liabilities
 
$
59,260

 
$
(1,789
)
 
$
57,471

Deferred income tax liabilities
 
$
255,856

 
$
(2,962
)
 
$
252,894

Other liabilities
 
$
45,718

 
$
1,876

 
$
47,594

Accumulated deficit
 
$
(121,421
)
 
$
(1,436
)
 
$
(122,857
)


 
 
As of December 31, 2012
 
 
Previously Reported
 
Adjustments
 
As Restated
Deferred tax assets
 
$
16,658

 
$
1,663

 
$
18,321

Goodwill
 
$
1,297,649

 
$
(2,338
)
 
$
1,295,311

Other assets
 
$
24,958

 
$
(3,555
)
 
$
21,403

Accrued expenses and other current liabilities
 
$
59,476

 
$
(1,788
)
 
$
57,688

Deferred income tax liabilities
 
$
266,927

 
$
(2,962
)
 
$
263,965

Other liabilities
 
$
43,328

 
$
1,873

 
$
45,201

Accumulated deficit
 
$
(108,617
)
 
$
(1,353
)
 
$
(109,970
)


The following tables summarize the impact of the restatement on our quarterly unaudited condensed consolidated statements of comprehensive loss for fiscal 2014 and 2013 (in thousands):

123

 
 
Three Months Ended June 30, 2014
 
 
Previously Reported
 
Adjustments
 
As Restated
Income tax expense (benefit)
 
$
(1,672
)
 
$
(158
)
 
$
(1,830
)
Net loss
 
$
(3,320
)
 
$
158

 
$
(3,162
)
Comprehensive loss
 
$
1,638

 
$
158

 
$
1,796



 
 
Three Months Ended March 31, 2014
 
 
Previously Reported
 
Adjustments
 
As Restated
Income tax expense (benefit)
 
$
(3,173
)
 
$
1,468

 
$
(1,705
)
Net loss
 
$
(3,250
)
 
$
(1,468
)
 
$
(4,718
)
Comprehensive loss
 
$
(7,648
)
 
$
(1,468
)
 
$
(9,116
)


 
 
Three Months Ended December 31, 2013
 
 
Previously Reported
 
Adjustments
 
As Restated
Income tax expense (benefit)
 
$
1,956

 
$
705

 
$
2,661

Net loss
 
$
(13,938
)
 
$
(705
)
 
$
(14,643
)
Comprehensive loss
 
$
(18,581
)
 
$
(705
)
 
$
(19,286
)


 
 
Three Months Ended June 30, 2013
 
 
Previously Reported
 
Adjustments
 
As Restated
Income tax expense (benefit)
 
$
(1,324
)
 
$
372

 
$
(952
)
Net loss
 
$
(9,636
)
 
$
(372
)
 
$
(10,008
)
Comprehensive loss
 
$
(11,590
)
 
$
(372
)
 
$
(11,962
)


 
 
Three Months Ended March 31, 2013
 
 
Previously Reported
 
Adjustments
 
As Restated
Income tax expense (benefit)
 
$
(4,080
)
 
$
83

 
$
(3,997
)
Net loss
 
$
(12,804
)
 
$
(83
)
 
$
(12,887
)
Comprehensive loss
 
$
(17,420
)
 
$
(83
)
 
$
(17,503
)


 
 
Three Months Ended December 31, 2012
 
 
Previously Reported
 
Adjustments
 
As Restated
Income tax expense (benefit)
 
$
(3,485
)
 
$
(624
)
 
$
(4,109
)
Net loss
 
$
(13,563
)
 
$
624

 
$
(12,939
)
Comprehensive loss
 
$
(15,771
)
 
$
624

 
$
(15,147
)



The following tables summarize the impact of the restatement on our quarterly unaudited condensed consolidated statements of cash flows for fiscal 2014 and 2013 (in thousands):

124

 
 
Nine Months Ended June 30, 2014
 
 
Previously Reported
 
Adjustments
 
As Restated
Net loss
 
$
(20,508
)
 
$
(2,015
)
 
$
(22,523
)
Change in operating assets and liabilities and other
 
$
(16,261
)
 
$
2,015

 
$
(14,246
)
Net cash provided by operating activities
 
$
100,229

 
$
—

 
$
100,229



 
 
Six Months Ended March 31, 2014
 
 
Previously Reported
 
Adjustments
 
As Restated
Net loss
 
$
(17,188
)
 
$
(2,173
)
 
$
(19,361
)
Change in operating assets and liabilities and other
 
$
7,026

 
$
2,173

 
$
9,199

Net cash provided by operating activities
 
$
80,783

 
$
—

 
$
80,783



 
 
Three Months Ended December 31, 2013
 
 
Previously Reported
 
Adjustments
 
As Restated
Net loss
 
$
(13,938
)
 
$
(705
)
 
$
(14,643
)
Change in operating assets and liabilities and other
 
$
(7,071
)
 
$
705

 
$
(6,366
)
Net cash provided by operating activities
 
$
23,650

 
$
—

 
$
23,650



 
 
Nine Months Ended June 30, 2013
  
 
Previously Reported
 
Adjustments
 
As Restated
Net loss
 
$
(36,003
)
 
$
169

 
$
(35,834
)
Change in operating assets and liabilities and other
 
$
(6,835
)
 
$
(169
)
 
$
(7,004
)
Net cash provided by operating activities
 
$
87,273

 
$
—

 
$
87,273



 
 
Six Months Ended March 31, 2013
 
 
Previously Reported
 
Adjustments
 
As Restated
Net loss
 
$
(26,367
)
 
$
541

 
$
(25,826
)
Change in operating assets and liabilities and other
 
$
5,554

 
$
(541
)
 
$
5,013

Net cash provided by operating activities
 
$
66,541

 
$
—

 
$
66,541



 
 
Three Months Ended December 31, 2012
 
 
Previously Reported
 
Adjustments
 
As Restated
Net loss
 
$
(13,563
)
 
$
624

 
$
(12,939
)
Change in operating assets and liabilities and other
 
$
(11,889
)
 
$
(624
)
 
$
(12,513
)
Net cash provided by operating activities
 
$
17,725

 
$
—

 
$
17,725



    

125

The following tables present our restated quarterly unaudited condensed consolidated balance sheets, statements of comprehensive income and statements of cash flows for fiscal 2014 and 2013:

EPICOR SOFTWARE CORPORATION
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited)
(in thousands, except share data)
 
June 30,
2014
 
March 31,
2014
 
December 31,
2013
 
 
(Restated)
 
(Restated)
 
(Restated)
ASSETS
 
 
 
 
 
 
Current assets:
 
 
 
 
 
 
Cash and cash equivalents
 
$
104,648

 
$
113,302

 
$
66,435

Accounts receivable, net of allowances
 
116,785

 
118,185

 
129,048

Inventories, net
 
3,676

 
3,833

 
3,111

Deferred tax assets
 
21,707

 
22,202

 
22,463

Income tax receivable
 
10,173

 
9,764

 
10,709

Prepaid expenses and other current assets
 
37,804

 
38,460

 
33,100

Total current assets
 
294,793

 
305,746

 
264,866

Property and equipment, net
 
62,781

 
62,744

 
65,791

Intangible assets, net
 
630,654

 
663,460

 
697,089

Goodwill
 
1,292,784

 
1,289,025

 
1,292,608

Deferred financing costs
 
25,062

 
26,355

 
28,134

Other assets
 
10,519

 
9,561

 
10,873

Total assets
 
$
2,316,593

 
$
2,356,891

 
$
2,359,361

LIABILITIES AND STOCKHOLDER’S EQUITY
 
 
 
 
 
 
Current liabilities:
 
 
 
 
 
 
Accounts payable
 
$
23,142

 
$
26,941

 
$
27,524

Payroll related accruals
 
47,488

 
42,616

 
35,458

Deferred revenue
 
163,038

 
164,234

 
155,132

Current portion of long-term debt
 
8,401

 
8,401

 
2,150

Accrued interest payable
 
6,707

 
16,711

 
6,684

Accrued expenses and other current liabilities
 
43,701

 
51,983

 
58,578

Total current liabilities
 
292,477

 
310,886

 
285,526

Long-term debt, net of unamortized discount
 
1,286,219

 
1,287,899

 
1,297,057

Deferred income tax liabilities
 
236,357

 
238,768

 
248,076

Loan from affiliate
 
1,050

 
1,218

 
1,218

Other liabilities
 
40,264

 
43,241

 
45,387

Total liabilities
 
1,856,367

 
1,882,012

 
1,877,264

Commitments and contingencies
 
 
 
 
 
 
Stockholder’s equity:
 
 
 
 
 
 
Common stock; No par value; 1,000 shares authorized; 100 shares issued and outstanding
 
610,500

 
628,500

 
628,500

Additional paid-in capital
 
18,166

 
16,615

 
14,717

Accumulated deficit
 
(151,512
)
 
(148,350
)
 
(143,632
)
Accumulated other comprehensive loss
 
(16,928
)
 
(21,886
)
 
(17,488
)
Total stockholder’s equity
 
460,226

 
474,879

 
482,097

Total liabilities and stockholder’s equity
 
$
2,316,593

 
$
2,356,891

 
$
2,359,361


126

EPICOR SOFTWARE CORPORATION
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited)
(in thousands, except share data)
 
June 30,
2013
 
March 31,
2013
 
December 31,
2012
 
 
(Restated)
 
(Restated)
 
(Restated)
ASSETS
 
 
 
 
 
 
Current assets:
 
 
 
 
 
 
Cash and cash equivalents
 
$
77,472

 
$
73,376

 
$
58,033

Accounts receivable, net of allowances
 
123,807

 
119,907

 
131,418

Inventories, net
 
4,065

 
3,819

 
3,351

Deferred tax assets
 
17,752

 
18,358

 
18,321

Income tax receivable
 
10,545

 
10,162

 
9,779

Prepaid expenses and other current assets
 
35,260

 
35,243

 
34,566

Total current assets
 
268,901

 
260,865

 
255,468

Property and equipment, net
 
65,421

 
63,926

 
65,005

Intangible assets, net
 
761,263

 
793,830

 
829,506

Goodwill
 
1,299,547

 
1,295,326

 
1,295,311

Deferred financing costs
 
30,721

 
32,040

 
31,883

Other assets
 
20,807

 
20,966

 
21,403

Total assets
 
$
2,446,660

 
$
2,466,953

 
$
2,498,576

LIABILITIES AND STOCKHOLDER’S EQUITY
 
 
 
 
 
 
Current liabilities:
 
 
 
 
 
 
Accounts payable
 
$
30,088

 
$
25,921

 
$
25,084

Payroll related accruals
 
34,118

 
31,914

 
27,495

Deferred revenue
 
151,502

 
150,523

 
149,284

Current portion of long-term debt and revolving credit facility
 
48,600

 
52,600

 
77,700

Accrued interest payable
 
6,908

 
17,048

 
6,684

Accrued expenses and other current liabilities
 
52,235

 
57,471

 
57,688

Total current liabilities
 
323,451

 
335,477

 
343,935

Long-term debt, net of unamortized discount
 
1,305,612

 
1,307,451

 
1,306,094

Deferred income tax liabilities
 
258,031

 
252,894

 
263,965

Loan from affiliate
 
2,206

 
2,206

 
2,206

Other liabilities
 
46,571

 
47,594

 
45,201

Total liabilities
 
1,935,871

 
1,945,622

 
1,961,401

Commitments and contingencies
 
 
 
 
 
 
Stockholder’s equity:
 
 
 
 
 
 
Common stock; No par value; 1,000 shares authorized; 100 shares issued and outstanding
 
647,000

 
647,000

 
647,000

Additional paid-in capital
 
12,922

 
11,502

 
9,843

Accumulated deficit
 
(132,865
)
 
(122,857
)
 
(109,970
)
Accumulated other comprehensive loss
 
(16,268
)
 
(14,314
)
 
(9,698
)
Total stockholder’s equity
 
510,789

 
521,331

 
537,175

Total liabilities and stockholder’s equity
 
$
2,446,660

 
$
2,466,953

 
$
2,498,576









127

EPICOR SOFTWARE CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(Unaudited) 
 
 
Three Months Ended
 
Nine Months Ended
(in thousands)
 
June 30, 2014
 
June 30, 2013
 
June 30, 2014
 
June 30, 2013
 
 
(Restated)
 
(Restated)
 
(Restated)
 
(Restated)
Revenues:
 
 
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
 
 
Software license
 
$
35,541

 
$
32,463

 
$
105,233

 
$
93,849

Software and cloud subscriptions
 
22,519

 
20,568

 
65,139

 
60,440

Software support
 
108,532

 
105,089

 
322,473

 
310,089

Total software and software related services
 
166,592

 
158,120

 
492,845

 
464,378

Professional services
 
58,751

 
61,117

 
174,343

 
176,511

Hardware and other
 
20,892

 
21,977

 
66,810

 
67,330

Total revenues
 
246,235

 
241,214

 
733,998

 
708,219

Operating expenses:
 
 
 
 
 
 
 
 
Cost of software and software related services revenues1 
 
37,485

 
36,517

 
110,522

 
107,586

Cost of professional services revenues1
 
44,482

 
46,032

 
134,412

 
136,180

Cost of hardware and other revenues1
 
15,234

 
17,160

 
49,850

 
53,170

Sales and marketing
 
43,451

 
41,549

 
126,891

 
122,997

Product development
 
26,092

 
27,254

 
80,584

 
76,928

General and administrative
 
16,890

 
18,152

 
54,275

 
55,454

Depreciation and amortization
 
42,750

 
39,707

 
125,774

 
120,243

Acquisition-related costs
 
2,254

 
2,018

 
6,222

 
5,862

Restructuring costs
 
1,157

 
606

 
2,769

 
4,099

Total operating expenses
 
229,795

 
228,995

 
691,299

 
682,519

Operating income
 
16,440

 
12,219

 
42,699

 
25,700

Interest expense
 
(21,293
)
 
(22,935
)
 
(65,710
)
 
(69,924
)
Other expense, net
 
(139
)
 
(244
)
 
(386
)
 
(668
)
Loss before income taxes
 
(4,992
)
 
(10,960
)
 
(23,397
)
 
(44,892
)
Income tax benefit
 
(1,830
)
 
(952
)
 
(874
)
 
(9,058
)
Net loss
 
$
(3,162
)
 
$
(10,008
)
 
$
(22,523
)
 
$
(35,834
)
Comprehensive income (loss):
 
 
 
 
 
 
 
 
Net loss
 
$
(3,162
)
 
$
(10,008
)
 
$
(22,523
)
 
$
(35,834
)
Other comprehensive income (loss):
 
 
 
 
 
 
 
 
Unrealized gain (loss) on cash flow hedges, net of taxes
 
(27
)
 
118

 
(309
)
 
(69
)
Realized loss on cash flow hedge reclassified into interest expense, net of taxes
 
455

 
575

 
1,498

 
575

Unrealized gain (loss) on pension plan liabilities, net of taxes
 
(20
)
 
(4
)
 
317

 
101

Foreign currency translation adjustment
 
4,550

 
(2,643
)
 
(5,589
)
 
(9,383
)
Total other comprehensive income (loss), net of taxes
 
4,958

 
(1,954
)
 
(4,083
)
 
(8,776
)
Comprehensive income (loss)
 
$
1,796

 
$
(11,962
)
 
$
(26,606
)
 
$
(44,610
)

 (1) Exclusive of depreciation of property and equipment and amortization of intangible assets, which is shown separately below.

128

EPICOR SOFTWARE CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
(Unaudited) 
 
 
Three Months Ended
 
Six Months Ended
(in thousands)
 
March 31, 2014
 
March 31, 2013
 
March 31, 2014
 
March 31, 2013
 
 
(Restated)
 
(Restated)
 
(Restated)
 
(Restated)
Revenues:
 
 
 
 
 
 
 
 
Software and software related services:
 
 
 
 
 
 
 
 
Software license
 
$
32,288

 
$
31,700

 
$
69,692

 
$
61,386

Software and cloud subscriptions
 
21,340

 
20,412

 
42,620

 
39,872

Software support
 
107,583

 
103,343

 
213,941

 
205,000

Total software and software related services
 
161,211

 
155,455

 
326,253

 
306,258

Professional services
 
59,288

 
60,215

 
115,592

 
115,394

Hardware and other
 
22,254

 
22,881

 
45,918

 
45,353

Total revenues
 
242,753

 
238,551

 
487,763

 
467,005

Operating expenses:
 
 
 
 
 
 
 
 
Cost of software and software related services revenues1
 
36,132

 
37,001

 
73,037

 
71,069

Cost of professional services revenues1
 
45,518

 
45,734

 
89,930

 
90,148

Cost of hardware and other revenues1
 
16,317

 
18,425

 
34,616

 
36,010

Sales and marketing
 
40,388

 
41,397

 
83,440

 
81,448

Product development
 
26,721

 
25,862

 
54,492

 
49,674

General and administrative
 
15,464

 
18,501

 
37,385

 
37,302

Depreciation and amortization
 
42,167

 
40,818

 
83,024

 
80,536

Acquisition-related costs
 
2,064

 
2,392

 
3,968

 
3,844

Restructuring costs
 
1,497

 
1,649

 
1,612

 
3,493

Total operating expenses
 
226,268

 
231,779

 
461,504

 
453,524

Operating income
 
16,485

 
6,772

 
26,259

 
13,481

Interest expense
 
(21,632
)
 
(22,947
)
 
(44,417
)
 
(46,989
)
Other expense, net
 
(1,276
)
 
(709
)
 
(247
)
 
(424
)
Loss before income taxes
 
(6,423
)
 
(16,884
)
 
(18,405
)
 
(33,932
)
Income tax expense (benefit)
 
(1,705
)
 
(3,997
)
 
956

 
(8,106
)
Net loss
 
$
(4,718
)
 
$
(12,887
)
 
$
(19,361
)
 
$
(25,826
)
Comprehensive loss:
 
 
 
 
 
 
 
 
Net loss
 
$
(4,718
)
 
$
(12,887
)
 
$
(19,361
)
 
$
(25,826
)
Other comprehensive loss:
 
 
 
 
 
 
 
 
Unrealized loss on cash flow hedges, net of taxes
 
(125
)
 
(94
)
 
(282
)
 
(187
)
Realized loss on cash flow hedge reclassified into interest expense, net of taxes
 
475

 
—

 
1,043

 
—

Unrealized gain on pension plan liabilities, net of taxes
 
354

 
54

 
337

 
105

Foreign currency translation adjustment
 
(5,102
)
 
(4,576
)
 
(10,139
)
 
(6,742
)
Total other comprehensive loss, net of taxes
 
(4,398
)
 
(4,616
)
 
(9,041
)
 
(6,824
)
Comprehensive loss
 
$
(9,116
)
 
$
(17,503
)
 
$
(28,402
)
 
$
(32,650
)

 (1) Exclusive of depreciation of property and equipment and amortization of intangible assets, which is shown separately below.

129

EPICOR SOFTWARE CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
(Unaudited)
 
 
 
Three Months Ended
(in thousands)
 
December 31, 2013
 
December 31, 2012
 
 
(Restated)
 
(Restated)
Revenues:
 
 
 
 
Software and software related services:
 
 
 
 
Software license
 
$
37,404

 
$
29,686

Software and cloud subscriptions
 
21,280

 
19,460

Software support
 
106,358

 
101,657

Total software and software related services
 
165,042

 
150,803

Professional services
 
56,304

 
55,179

Hardware and other
 
23,664

 
22,472

Total revenues
 
245,010

 
228,454

Operating expenses:
 
 
 
 
Cost of software and software related services revenues1
 
36,905

 
34,068

Cost of professional services revenues1
 
44,412

 
44,414

Cost of hardware and other revenues1
 
18,299

 
17,585

Sales and marketing
 
43,052

 
40,051

Product development
 
27,771

 
23,812

General and administrative
 
21,921

 
18,801

Depreciation and amortization
 
40,857

 
39,718

Acquisition-related costs
 
1,904

 
1,452

Restructuring costs
 
115

 
1,844

Total operating expenses
 
235,236

 
221,745

Operating income
 
9,774

 
6,709

Interest expense
 
(22,785
)
 
(24,042
)
Other income, net
 
1,029

 
285

Loss before income taxes
 
(11,982
)
 
(17,048
)
Income tax expense (benefit)
 
2,661

 
(4,109
)
Net loss
 
$
(14,643
)
 
$
(12,939
)
Comprehensive loss:
 
 
 
 
Net loss
 
$
(14,643
)
 
$
(12,939
)
Other comprehensive loss:
 
 
 
 
Unrealized loss on cash flow hedges, net of taxes
 
(157
)
 
(93
)
Realized loss on cash flow hedge reclassified into interest expense, net of taxes
 
568

 
—

Unrealized gain (loss) on pension plan liabilities, net of taxes
 
(17
)
 
51

Foreign currency translation adjustment
 
(5,037
)
 
(2,166
)
Total other comprehensive loss, net of taxes
 
(4,643
)
 
(2,208
)
Comprehensive loss
 
$
(19,286
)
 
$
(15,147
)

 (1) Exclusive of depreciation of property and equipment and amortization of intangible assets, which is shown separately below.

130

EPICOR SOFTWARE CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
 
 
 
Nine Months Ended
(in thousands)
 
June 30, 2014
 
June 30, 2013
 
 
(Restated)
 
(Restated)
Operating activities:
 
 
 
 
Net loss
 
$
(22,523
)
 
$
(35,834
)
Adjustments to reconcile net loss to net cash provided by operating activities:
 
 
 
 
Share-based compensation expense
 
5,547

 
4,614

Depreciation and amortization
 
125,774

 
120,243

Amortization of deferred financing costs and original issue discount and loss on extinguishment of debt
 
5,677

 
5,254

Changes in operating assets and liabilities and other
 
(14,246
)
 
(7,004
)
Net cash provided by operating activities
 
100,229

 
87,273

Investing activities:
 
 
 
 
 Purchases of property and equipment
 
(12,101
)
 
(13,443
)
 Capitalized computer software and database costs
 
(8,956
)
 
(8,200
)
        Acquisition of businesses, net of cash acquired
 
—

 
(152,830
)
        Sale of short-term investments
 
—

 
1,440

Net cash used in investing activities
 
(21,057
)
 
(173,033
)
Financing activities:
 
 
 
 
 Proceeds from revolving facilities, net
 
—

 
40,000

 Payments to affiliate
 
(1,618
)
 
—

 Payments on long-term debt
 
(17,714
)
 
(6,475
)
 Payments of dividends
 
(36,500
)
 
—

 Proceeds from issuance of senior secured term loan
 
—

 
3,050

 Payments of financing fees
 
(1,350
)
 
(1,598
)
Net cash provided by (used in) financing activities
 
(57,182
)
 
34,977

Effect of exchange rate changes on cash
 
(244
)
 
(2,421
)
Net change in cash and cash equivalents
 
21,746

 
(53,204
)
Cash and cash equivalents, beginning of period
 
82,902

 
130,676

Cash and cash equivalents, end of period
 
$
104,648

 
$
77,472



131

EPICOR SOFTWARE CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
 
 
 
Six Months Ended
(in thousands)
 
March 31, 2014
 
March 31, 2013
 
 
(Restated)
 
(Restated)
Operating activities:
 
 
 
 
Net loss
 
$
(19,361
)
 
$
(25,826
)
Adjustments to reconcile net loss to net cash provided by operating activities:
 
 
 
 
Share-based compensation expense
 
3,996

 
3,194

Depreciation and amortization
 
83,024

 
80,536

Amortization of deferred financing costs and original issue discount and loss on extinguishment of debt
 
3,925

 
3,624

Changes in operating assets and liabilities and other
 
9,199

 
5,013

Net cash provided by operating activities
 
80,783

 
66,541

Investing activities:
 
 
 
 
 Purchases of property and equipment
 
(6,452
)
 
(6,619
)
 Capitalized computer software and database costs
 
(5,973
)
 
(5,552
)
        Acquisition of businesses, net of cash acquired
 
—

 
(152,830
)
        Sale of short-term investments
 
—

 
1,440

Net cash used in investing activities
 
(12,425
)
 
(163,561
)
Financing activities:
 
 
 
 
 Proceeds from revolving facilities, net
 
—

 
44,000

 Payment to affiliate
 
(1,438
)
 
—

 Payments on long-term debt
 
(15,599
)
 
(4,325
)
 Payment of dividend
 
(18,500
)
 
—

 Proceeds from issuance of senior secured term loan
 
—

 
3,050

 Payments of financing fees
 
(1,326
)
 
(1,598
)
Net cash provided by (used in) financing activities
 
(36,863
)
 
41,127

Effect of exchange rate changes on cash
 
(1,095
)
 
(1,407
)
Net change in cash and cash equivalents
 
30,400

 
(57,300
)
Cash and cash equivalents, beginning of period
 
82,902

 
130,676

Cash and cash equivalents, end of period
 
$
113,302

 
$
73,376


132

EPICOR SOFTWARE CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
 
 
 
Three Months Ended
(in thousands)
 
December 31, 2013
 
December 31, 2012
 
 
(Restated)
 
(Restated)
Operating activities:
 
 
 
 
Net loss
 
$
(14,643
)
 
$
(12,939
)
Adjustments to reconcile net loss to net cash provided by operating activities:
 
 
 
 
Share-based compensation expense
 
2,098

 
1,535

Depreciation and amortization
 
40,857

 
39,718

Amortization of deferred financing costs and original issue discount
 
1,704

 
1,924

Changes in operating assets and liabilities and other
 
(6,366
)
 
(12,513
)
Net cash provided by operating activities
 
23,650

 
17,725

Investing activities:
 
 
 
 
 Purchases of property and equipment
 
(3,649
)
 
(2,788
)
 Capitalized computer software and database costs
 
(2,866
)
 
(2,719
)
        Acquisition of businesses, net of cash acquired
 
—

 
(152,830
)
        Sale of short-term investments
 
—

 
1,440

Net cash used in investing activities
 
(6,515
)
 
(156,897
)
Financing activities:
 
 
 
 
 Proceeds from revolving facilities, net
 
—

 
69,000

 Payment to affiliate
 
(1,438
)
 
—

 Payments on long-term debt
 
(13,500
)
 
(2,175
)
 Payment of dividend
 
(18,500
)
 
—

Net cash provided by (used in) financing activities
 
(33,438
)
 
66,825

Effect of exchange rate changes on cash
 
(164
)
 
(296
)
Net change in cash and cash equivalents
 
(16,467
)
 
(72,643
)
Cash and cash equivalents, beginning of period
 
82,902

 
130,676

Cash and cash equivalents, end of period
 
$
66,435

 
$
58,033




NOTE 19 — ACQUISITIONS AND RELATED TRANSACTIONS

Fiscal 2014 Acquisitions

We did not complete any acquisitions during the year ended September 30, 2014.

Fiscal 2013 Acquisitions

Acquisition of Solarsoft Business Systems, Inc.

On October 12, 2012, we acquired 100% of the equity of Solarsoft Business Systems, Inc. ("Solarsoft") for $155.0 million in cash plus $6.6 million cash on hand reduced by $2.2 million of agreed-upon liabilities assumed. The purchase price allocation for Solarsoft was finalized as of September 30, 2013.
    
Solarsoft specializes in mid-market ERP software that is optimized for specific industries including Discrete Manufacturing; Process Manufacturing; Packaging Manufacturing and Distribution.  This acquisition extends our position as a leading provider of complete end-to-end business solutions for discrete manufacturing and distribution and wholesale management solutions in key vertical industries including lumber and building materials, automotive, and print and packaging.  Solarsoft provides enhanced capabilities for real time data collection, measurement and analysis that can extend our offerings in

133

multiple industry verticals that require synchronization of manufacturing operations and complex supply chain networks.    We anticipate that the Solarsoft acquisition will allow us to expand into new markets including process manufacturing, expand our presence in EMEA and provide cross selling opportunities to our combined customer base. 

The Solarsoft discrete manufacturing, process manufacturing, packaging and wholesale and distribution verticals are reported in our ERP segment. The Solarsoft North America lumber and building materials verticals are reported in our Retail Distribution segment.

The following table summarizes the estimated fair value of the assets acquired and liabilities assumed (in thousands):

Purchase Price:
 
$
159,424

 
 
 
Fair Value of Assets Acquired and Liabilities Assumed
 
 
Tangible assets acquired:
 
 
Current assets
 
$
30,469

Property and equipment, net
 
1,206

Other non-current assets
 
3

Total tangible assets acquired
 
31,678

Identified intangible assets acquired
 
69,300

Current liabilities assumed, as Restated
 
(31,507
)
Long-term liabilities assumed, as Restated
 
(18,884
)
Total assets acquired in excess of liabilities assumed
 
50,587

Goodwill, as Restated
 
108,837

Total purchase price
 
$
159,424


The components of intangible assets acquired were as follows (in thousands):

 
 
Estimated Useful Life  (in Years)
 
Fair Value
Existing technology
 
3 - 5
 
$
19,000

Composite assets
 
4
 
11,100

Customer contracts and relationships
 
4
 
13,400

Maintenance agreements and relationships
 
4 - 7
 
17,200

Content and connectivity
 
5 - 7
 
5,300

Trademarks and trade names
 
6 - 7
 
3,300

Total identifiable intangible assets acquired
 
 
 
$
69,300

    
The fair value of assets acquired and liabilities assumed has been determined based upon our estimates of the fair values of assets acquired and liabilities assumed in the acquisition. Goodwill represents the excess of the purchase price over the fair value of the net tangible and identifiable intangible assets acquired. We recorded goodwill because the purchase price exceeded the fair value of net assets acquired, due to Solarsoft's assembled workforce and other intangible assets which do not qualify for separate recognition as well as anticipated synergies to be realized from combining Solarsoft's operations with our own. We have determined that goodwill arising from the Solarsoft acquisition will not be deductible for tax purposes.

During the year ended September 30, 2014, based on an agreement reached with the former shareholders of Solarsoft, the expiration of certain sales and use tax statutes of limitation, as well as additional analysis completed during the year ended September 30, 2014, we reduced acquired sales and use tax reserves by $2.2 million. Additionally, we received $0.7 million in cash from the former shareholders of Solarsoft in settlement of a dispute regarding sales tax liabilities. As the measurement period for the Solarsoft acquisition was completed as of September 30, 2013, and the adjustments were recorded based on developments which occurred subsequent to the Solarsoft acquisition, we recorded these amounts as a $2.9 million reduction of general and administrative expenses during the year ended September 30, 2014.

134


The amounts of revenues attributable to Solarsoft products and the net loss of Solarsoft included in Epicor's consolidated statements of comprehensive loss are as follows (in millions):


 
 
Year Ended
 
 
September 30, 2013
 
 
(unaudited)
Revenues
 
$
77.4

Net loss
 
$
(3.9
)

As of fiscal 2014, Solarsoft has been integrated into our operations, accordingly we have not presented revenues and net loss attributable to Solarsoft products for the year ended September 30, 2014.


Pro Forma Revenue and Net Loss (Unaudited)

The unaudited pro forma financial information in the table below summarizes the combined results of operations for Epicor and Solarsoft since the beginning of fiscal 2012 as though the companies were combined as of the beginning of fiscal 2012. The unaudited pro forma financial information for the years ended September 30, 2013 and 2012 combine the historical results of Epicor for the years ended September 30, 2013 and 2012 and the historical results of Solarsoft for the years ended September 30, 2013 and 2012. The pro forma financial information for all periods presented also includes the additional interest charges and business combination accounting effects resulting from the acquisition including our amortization charges from acquired intangible assets and the related tax effects as though the companies were combined as of the beginning of fiscal 2012. The pro forma financial information presented below is for informational purposes only and is not indicative of the results of operations that would have been achieved if the acquisition of Solarsoft had taken place at the beginning of fiscal 2012 (in millions):
 
 
Year Ended September 30,
 
 
2013
 
2012
 
 
(unaudited)
 
(unaudited)
Revenues
 
$
968.4

 
$
943.9

Net loss
 
$
(29.0
)
 
$
(47.9
)

Fiscal 2012 Acquisitions

We completed two acquisitions in fiscal 2012 which were not significant, either individually or in the aggregate. The total cash purchase price of these acquisitions was $6.6 million, net of cash acquired.

NOTE 20—SUBSEQUENT EVENTS

On October 31, 2014, we acquired the outstanding equity of QuantiSense, Inc. for cash consideration of $15.9 million, plus up to $8.1 million additional consideration based upon a revenue earnout provision over the next three years.     

On December 10, 2014, we entered into an agreement to acquire the outstanding equity of ShopVisible, LLC for cash consideration of $19.2 million, plus up to $5.8 million additional consideration based upon a revenue earnout provision over the next two years.

ITEM 9 - CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
None.



135

Item 9A — CONTROLS AND PROCEDURES

Evaluation of disclosure controls and procedures

We maintain disclosure controls and procedures that are designed to ensure that information required to be disclosed in our Exchange Act reports is recorded, processed, summarized and reported within the time periods specified by the SEC and that such information is accumulated and communicated to management, including our CEO and CFO, as appropriate, to allow for timely decisions regarding required disclosure. In designing and evaluating the disclosure controls and procedures, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives, and management is required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures.

Management, with participation by our CEO and CFO, has designed our disclosure controls and procedures to provide reasonable assurance of achieving desired objectives. As required by SEC Rule 13a-15(b), in connection with filing our Annual Report on Form 10-K for the fiscal year ended September 30, 2013 on December 11, 2013, and in connection with filing our Annual Report on Form 10-K for the fiscal year ended September 30, 2012 on December 12, 2012, management conducted evaluations, with the participation of our CEO and CFO, of the effectiveness of the design and operation of our disclosure controls and procedures, as such term is defined under Rule 13a-15(e) promulgated under the Exchange Act, as of September 30, 2013 and 2012, respectively. Based upon that evaluation, our CEO and CFO concluded that our disclosure controls and procedures were effective at the reasonable assurance level as of September 30, 2013 and 2012, respectively.

During the fiscal year ended September 30, 2014, as required by SEC Rule 13a-15(b), in connection with filing this Annual Report on Form 10-Kfor the fiscal year ended September 30, 2014, management conducted an evaluation, with the participation of our CEO and CFO, of the effectiveness of the design and operation of our disclosure controls and procedures, as such term is defined under Rule 13a-15(e) promulgated under the Exchange Act, as of September 30, 2014, the end of the period covered by this report. As a result of material errors identified in our prior period accounting for income taxes, we have restated our financial statements for the fiscal year ended September 30, 2013. We have included a summary of the effect of the restatement in Notes 2 and 18 to our consolidated financial statements included in Item 8 of this report. In conjunction with this restatement, we identified a material weakness in our internal control over financial reporting relating to our accounting for income taxes as of September 30, 2014. As a result of this material weakness in our internal control over financial reporting, our disclosure controls and procedures were not effective at the reasonable assurance level as of September 30, 2014.

Additionally, as we were required to restate our financial statements for the fiscal years ended September 30, 2013 and September 30, 2012, we have re-evaluated our internal control over financial reporting as of September 30, 2013 and 2012, respectively, and we have determined that a material weakness existed as of September 30, 2013 and 2012. We have also re-evaluated the effectiveness of the design and operation of our disclosure controls and procedures, as such term is defined under Rule 13a-15(e) promulgated under the Exchange Act, as of September 30, 2013 and 2012, respectively. Based upon that evaluation, our CEO and CFO concluded that our disclosure controls and procedures were not effective at the reasonable assurance level as of September 30, 2013 and 2012.


Management's Report on Internal Control Over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over financial reporting (as defined in Rule 13a-15(f) and 15d -15(f) of the Securities Exchange Act of 1934 as amended). Our management assessed the effectiveness of our internal control over financial reporting using the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission in Internal Control-Integrated Framework as of 1992 During the fiscal 2014 fourth quarter financial statement close process, we identified material errors in our prior period accounting for income taxes which caused the Company to understate the income tax benefit for the fiscal years ended September 30, 2013 and 2012. As the errors were determined to be material, we have restated our financial statements for the fiscal years ended September 30, 2013 and September 30, 2012. Notes 2 and 18 in our consolidated financial statements includes the impact of restating our financial statements for the fiscal years ended September 30, 2013 and September 30, 2012.
In connection with our assessment of internal control over financial reporting under Section 404 of the Sarbanes-Oxley Act of 2002 for the year ended September 30, 2014, we identified a material weakness in our internal controls over financial reporting relating to our accounting for income taxes as of September 30, 2014, 2013 and 2012. A material weakness is a deficiency, or a combination of deficiencies, in internal controls over financial reporting, such that there is a reasonable possibility that a material misstatement of the Company’s annual or interim financial statements will not be prevented or detected on a timely basis. The Company did not maintain effective controls over the application and monitoring of its

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accounting for income taxes as of September 30, 2014, 2013 or 2012. Specifically, the Company did not have controls designed and in place to ensure the accuracy and completeness of financial information used in accounting for income taxes and the determination of deferred income tax assets and liabilities and the related income tax provision.

Changes in Internal Control over Financial Reporting
Beginning in fiscal 2014, we performed remediation activities to improve our internal control over income taxes. Our remediation activities included the following:
•
Quarterly preparation of additional analysis supporting income taxes receivable and payable as well as current and deferred tax assets and liabilities;
•
Implemented software to automate the tax provision calculation.
•
Enhanced oversight and review procedures over financial information utilized in our tax provision; and
•
Enhanced internal documentation and review procedures over material/non-routine transactions impacting GAAP tax accounting, as they arise.
We believe that the actions described above will remediate the material weakness we have identified and strengthen our internal control over financial reporting.
Limitations on Effectiveness of Controls

Because of its inherent limitations, internal controls over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
    


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ITEM 9B — OTHER INFORMATION
None.


PART III

ITEM 10 - DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

The names, ages, and current positions of our current executive officers and directors are listed in the table
below. The business and operations of Epicor Software Corporation are managed by our Board, in accordance with the Company's certificate of incorporation, bylaws and the Delaware General Corporation Law. The Board presently consists of six members. There are no family relationships among the executive officers or directors and there are no agreements or understandings between any officer or any director and any other person pursuant to which the officer or director was elected.


Name
 
Age
 
Position
Jason Wright
 
43

 
Director (2)
Roy Mackenzie
 
43

 
Director (1)
Will Chen
 
37

 
Director (1) (2)
Paul Walker
 
57

 
Director (1)*
Peter Gyenes
 
69

 
Director (2)**
Joseph Cowan
 
66

 
President and Chief Executive Officer, Director
Kathleen Crusco
 
49

 
Executive Vice President and Chief Financial Officer
Donna Troy
 
58

 
Executive Vice President and General Manager, ERP Americas
Keith Deane
 
58

 
Executive Vice President and General Manager, ERP International
Craig McCollum
 
56

 
Executive Vice President and General Manager, Retail Distribution
Noel Goggin
 
44

 
Executive Vice President and General Manager, Retail Solutions

(1) Denotes a member of the Audit Committee
* Denotes Audit Committee chairperson
(2) Denotes a member of the Compensation Committee
** Denotes Compensation Committee chairperson


Jason Wright

Mr. Wright became a director in May 2011. Mr. Wright joined Apax in 2000 and is a Partner on Apax’s Technology & Telecom team.  He currently serves as a board member of Tivit, Realpage (NASDAQ: RP) and Paradigm.  Mr. Wright is also the chairman of the Board of Opportunity Network, an education-focused charity in New York City.  Prior to joining Apax, Mr. Wright served in a variety of roles at GE Capital, including principal investing on behalf of GE Ventures.  Previously, he worked at Accenture, a consulting firm, designing and implementing systems for the financial services and pharmaceutical industries.  Mr. Wright received his B.A. in economics from Tufts University and his M.B.A. in finance from The Wharton School of the University of Pennsylvania.  We believe Mr. Wright’s qualifications to serve on our Board of Directors include his extensive business and financial experience related to enterprise software and technology-enabled services companies.  Mr. Wright has also served on the Board of Directors of a number of public and private companies.

Roy Mackenzie

Mr. Mackenzie became a director in May 2011. Mr. Mackenzie joined Apax in 2003 and is a Partner on Apax’s Technology & Telecom team. Mr. Mackenzie has specialized in transactions in the technology sector. He currently serves as a board member of Sophos, plc. Prior to joining Apax, Mr. Mackenzie spent most of his career at McKinsey & Company where he specialized in the technology sector. He has also held operating roles at Psion plc, a mobile computer designer and manufacturer, and nSine Technology Inc. Mr. Mackenzie holds an M.B.A. from Stanford Graduate School of Business, where he was an Arjay Millar Scholar, and a Masters of Engineering from Imperial College, London. We believe Mr. Mackenzie’s

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qualifications to serve on our Board of Directors include his extensive business and financial experience related to enterprise software and technology-enabled services companies. Mr. Mackenzie has also served on the Board of Directors of a number of public and private companies.

Will Chen

Mr. Chen became a director in May 2011. Mr. Chen joined Apax in 2007 and is a Principal on Apax’s Technology & Telecom team. Mr. Chen has focused on the technology and telecom sector throughout his career at Apax. He currently serves as a board member of Paradigm and a board observer of Sophos, plc. Prior to joining Apax, Mr. Chen worked at Bain & Company and Goldman Sachs, specializing in the technology and telecom sector at both firms. Mr. Chen received a B.S. in Industrial Engineering from Stanford University, an M.S. in Engineering-Economic Systems & Operations Research from Stanford University, an M.A. in International Studies from the University of Pennsylvania and an M.B.A. from the Wharton School of the University of Pennsylvania. We believe Mr. Chen’s qualifications to serve on our Board of Directors include his extensive business and financial experience related to enterprise software and technology-enabled services companies.

Paul Walker

Mr. Walker became a director in November 2011.  Mr. Walker currently serves as a board member of Experian plc, Halma plc, The Perform Group plc, Newcastle Science City Ltd, and the Entrepreneurs’ Forum.  Mr. Walker served as a board member of the Sage Group plc until September 2010 and Diageo plc until October 2011.  Previously, Mr. Walker was Chief Executive of The Sage Group plc from 1994 to October 2010.  He joined Sage in 1984 as Financial Controller and was appointed Finance Director in 1987 prior to flotation on the London Stock Exchange.  Mr. Walker qualified as a Chartered Accountant with Ernst & Young, having graduated from York University with an economics degree.  We believe Mr. Walker brings to the Board of Directors extensive leadership, operations, financial, accounting, and strategic planning experience.  Mr. Walker has also served on the Board of Directors of a number of public and private companies.

Peter Gyenes

Mr. Gyenes became a director in November 2011. Mr. Gyenes has four decades of experience in global technical, sales, marketing, and general management positions within the software and computer systems industries. He is an active investor and board member focusing on technology market opportunities. He is currently the lead independent director of Sophos plc, a global security software company, where he previously served as Non-Executive Chairman. Mr. Gyenes also serves on the board of Pegasystems, VistaPrint Limited, IntraLinks, Inc., RealPage, Inc., and EnerNoc, , and is a Trustee Emeritus of the Massachusetts Technology Leadership Council. Mr. Gyenes served on the board of Lawson Software, Inc., (until July 2011, acquired by Golden Gate / Infor), Netezza Corporation (until 2010, acquired by IBM), Bladelogic, Inc. (until 2008, acquired by BMC), webMethods, Inc. (until 2007, acquired by Software AG) and Applix, Inc. (until 2007, acquired by Cognos). He served as Chairman and CEO of Ascential Software, as well as of its predecessor companies VMark Software, Ardent Software and Informix, and led its growth into the data integration market leader, from 1996 until it was acquired by IBM in 2005. Previously, Mr. Gyenes served as President and CEO of Racal InterLan, Inc., and in executive positions at Data General Corporation, Encore Computer Corporation and Prime Computer, Inc. Earlier in his career, he held sales and technical positions at Xerox Data Systems and IBM. He is a graduate of Columbia University where he received both his B.A. in mathematics and his M.B.A. degree. Mr. Gyenes was awarded the 2005 New England Region Ernst & Young Entrepreneur of the Year award in Software. We believe Mr. Gyenes’ qualifications to serve on our Board of Directors include his extensive business and financial experience related to enterprise software and technology-enabled services companies. Mr. Gyenes has also served on the Board of Directors of a number of public and private companies.

Joseph Cowan

Mr. Cowan has served as our Chief Executive Officer since October 2013 and as a director of the Company since November 2013. Prior to accepting his position with Epicor, from June to October 2013, Mr. Cowan served as President of DataDirect Networks, a privately-held data storage infrastructure provider. Prior to that, Mr. Cowan served as President, Chief Executive Officer and Director of OnLine Resources Corporation (NASDAQ: ORCC) from June 2010 to March 2013. From June 2009 to June 2010, Mr. Cowan served as a consultant with Vector Capital, a venture capital investment firm. Mr. Cowan served as Chief Executive Officer and a member of the Board of Directors of Interwoven Inc. (NASDAQ: IWOV), a provider of content management software, from April 2007 until its acquisition by Autonomy, Inc. in March 2009. He served as Chief Executive Officer and a director of Manugistics Group, Inc. (NASDAQ: MANU), a provider of supply chain management software, from July 2004 to July 2006. Prior to that, Mr. Cowan served in a variety of other executive senior sales and marketing management positions with companies including, EXE Technologies, Inc., Invensys Automation & Information Systems, Wonderware, Texas Instruments, Eurotherm Corp. (now part of Invensys), Monsanto, and Honeywell Information

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Systems. Mr. Cowan currently serves as a director of Data Direct Networks and of Nice Systems (NASDAQ: NICE), a provider of internet-based solutions that capture, analyze, and apply in real time, insights from both structured and unstructured big data. He previously served as a director of Blackboard Inc. (NASDAQ: BBBB). Mr. Cowan received a BS degree from Auburn University and an MS degree from Arizona State University. As our President and Chief Executive Officer, Mr. Cowan is a proven executive and strong leader and brings to our Board of Directors extensive executive management experience in the software and technologies industries.

Kathleen Crusco

Ms. Crusco has served as our Executive Vice President and Chief Financial Officer since May 2011. Ms. Crusco joined Activant Solutions, Inc. as Senior Vice President and Chief Financial Officer in May 2007, and was promoted to Executive Vice President in November 2010 and served in that role to May 2011. Prior to joining Activant Solutions, Inc., Ms. Crusco was Vice President, Worldwide Finance at Polycom, Inc. from March 2005 to May 2007 and Vice President, Worldwide Controller from January 2002 to March 2005. In addition, Ms. Crusco served as Chief Accounting Officer at Polycom, Inc. from August 2002 through March 2005. From April 1999 through January 2002, Ms. Crusco served as Vice President, Worldwide Controller at Documentum, Inc. and from July 1997 through April 1999, as Director of Finance at Adaptec, Inc. Ms. Crusco also spent 10 years at PricewaterhouseCoopers LLP in various management roles. In December 2013 Ms. Crusco was appointed to the Board of Directors of Mitchell International, Inc., and she additionally serves as the Audit Committee chairperson. Ms. Crusco has a B.S. in Business Administration with an emphasis in accounting from California State University, Chico.

Donna Troy
Ms. Troy has served as our Executive Vice President and General Manager, ERP Americas since July 2013. Prior to joining Epicor, Ms. Troy served as Vice President and General Manager of several segments at Dell from January 2008 through February 2012. From July 2004 through April 2007, Ms. Troy served as Senior Vice President, Global SMB and Executive Vice President, Global SME at SAP. From August 2003 through June 2004, Ms. Troy served as Executive Vice President of Global SMB at McAfee. From 1978 through 2001, Ms. Troy held various sales and marketing positions at IBM. Her last position was Vice President, Tivoli Systems, SMB and Channels. Ms. Troy currently serves as an independent director on the board of Pivot 3. Ms. Troy graduated with a Bachelor of Science in Computer Science from North Carolina State University.

Craig McCollum

Mr. McCollum has served as our Executive Vice President and General Manager, Retail Distribution since June 2012. Prior to joining Epicor, McCollum served as president of True North Strategists from 2008 to 2012. From September 2004 to October 2008, McCollum held senior executive sales and operations roles with Microsoft Corporation, including Vice President, US Dynamics and Vice President, Worldwide Dynamics Sales Strategy. From July 2001 to August 2004, Mr. McCollum served as Senior Vice President, Business Solutions at Sage Software. From September 1998 to March 2001, Mr. McCollum served as Vice President of Sales for FieldCentrix Corp. From February 1993 to August 1998, Mr. McCollum served as Managing Director of Sales for Lawson Software. Mr. McCollum received a B.S. in Business and Human Resources Management from California State Polytechnic University.

Noel Goggin
Mr. Goggin has served as our Executive Vice President and General Manager, Retail Solutions since August 2013. Prior to joining Epicor, Mr. Goggin served as Senior Vice President and General Manager of Retail Strategy for Red Prairie from 2007 to 2013. From 2002 to 2007, Mr. Goggin served as Co-Founder and Chief Operating Officer of StorePerform Technologies until it was acquired by Red Prairie. From 2000 to 2002, Mr. Goggin, Mr. Goggin served as Co-Founder and Chief Operating Officer of Evocate. Mr. Goggin holds a B.S. in Engineering from Dublin City University in Dublin, Ireland.

Keith Deane
Mr. Deane has served as our Senior Vice President and General Manager, EMEA since February 2012. Prior to joining Epicor, Mr. Deane served as Vice President and General Manager International for Iron Mountain Digital (Acquired by Autonomy, an HP company) from January 2011 to October 2011. From August 2005 through July 2009, Mr. Deane served as

140

President, EMEA of Infor. Mr. Deane's prior experience includes senior executive management positions with a number of technology companies including WebMethods and BEA Systems.

Former Executive Officers

Pervez Qureshi

Mr. Qureshi served as our President and Chief Executive Officer from May 2011 through October 4, 2013 and as a member of our Board of Directors from November 2011 through October 4, 2013. Mr. Qureshi served as Activant’s President and Chief Executive Officer and one of Activant’s directors from May 2006 to May 2011. Mr. Qureshi joined Activant as a Director of Marketing in 1994. He became Senior Vice President and General Manager of Activant’s Hardlines and Lumber division in 1999, Group President of Activant’s vertical markets in 2004, Senior Vice President and Chief Operating Officer in April 2005, and Executive Vice President in October 2005. Prior to joining Activant, Mr. Qureshi was President of a management consulting company he founded and was Vice President of Marketing at Harvest Software. He has also held management positions at Metaphor Computer Systems and the Hewlett-Packard Company as well as engineering positions at International Business Machines Corporation. Mr. Qureshi holds a B.S.E.E. degree from the University of Lowell and an M.B.A. from the Darden Graduate School of Business at the University of Virginia.


Board Composition and Governance

The original composition of our Board of Directors was determined by funds advised by Apax, our beneficial owner. Our Board of Directors is currently comprised of the following persons:
• our Chief Executive Officer
• three board members affiliated with Apax (currently Messrs. Wright, Mackenzie and Chen); and
• two independent members (currently Messrs. Gyenes and Walker), who would be "independent directors" under the listing rules of The NASDAQ Stock Market.

The committees of our Board of Directors currently consist of an Audit Committee and a Compensation Committee. We are a privately held company and not subject to the listing standards of any stock exchange. Please see "Item 13 - Certain Relationships and Related Transactions, and Director Independence."

Audit Committee Financial Expert

Our Audit Committee members are Messrs. Mackenzie, Chen and Walker. Our Board of Directors has designated Mr. Walker as an “audit committee financial expert,” as this term has been defined by the SEC in Item 407(d)(5) of Regulation S-K.

Our Board of Directors determined that Mr. Walker acquired the required attributes for designation as an “Audit Committee financial expert,” as a result of the following relevant experience, which forms of experience are not listed in any order of importance and were not assigned any relative weights or values by our Board of Directors in making such determination:

• experience overseeing or assessing the performance of companies or public accountants with respect to
the preparation, auditing or evaluation of financial statements, including experience serving as Chief
Executive and Financial Director at Sage Group plc;
• Chartered Accountant, graduated from York University with economics degree; and
• continued periodic study of recent accounting pronouncements.

Code of Ethics

The Board of Directors has adopted a Worldwide Code of Business Conduct and Ethics, which is applicable to the Company, including the Chief Executive Officer and President, Chief Financial Officer and all officers of the Company. We will provide a copy of the Worldwide Code of Business Conduct and Ethics upon request made by email to investorrelations@epicor.com or in writing to Epicor Software Corporation, Attention: Investor Relations, 804 Las Cimas Parkway, Austin, TX 78746. A copy of the Worldwide Code of Business Conduct and Ethics is also available on Epicor’s website under the Company - Investors tab.


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Epicor will disclose any amendment to the Worldwide Code of Business Conduct and Ethics or waiver of a provision of the Worldwide Code of Business Conduct and Ethics, including the name of the officer to whom the waiver was granted, on our website at www.epicor.com, on the Investors page.

ITEM 11 - EXECUTIVE COMPENSATION

Compensation Discussion and Analysis

Overview

This Compensation Discussion and Analysis provides an analysis of our compensation program and policies, the material compensation decisions made under those programs, and the material factors considered in making those decisions. This discussion is intended to help you understand the detailed information provided in the compensation tables below. The Company is privately held by a single stockholder and is not required to hold a say-on-pay or say-when-on-pay vote.

Named Executive Officers

This Compensation Discussion and Analysis describes the 2014 compensation program for our principal executive officer, our principal financial officer, and our other executive officers during fiscal 2014 (the “Named Executive Officers” or “NEOs”). During fiscal 2014, these individuals were:

• Joseph Cowan, Chief Executive Officer from October 4, 2013 to present
• Kathleen Crusco, Executive Vice President and Chief Financial Officer
• Donna Troy, Executive Vice President and General Manager, ERP Americas
• Noel Goggin, Executive Vice President and General Manager, Retail Solutions
• Keith Deane, Executive Vice President and General Manager, ERP EMEA
• Craig McCollum, Executive Vice President and General Manager, Retail Distribution
• Pervez Qureshi, Former Chief Executive Officer until October 4, 2013

Appointment of Chief Executive Officer

On October 4, 2013, Pervez Qureshi resigned as President and Chief Executive Officer and Director. Also on October 4, 2013, the Company appointed Joseph L. Cowan as Chief Executive Officer. In November 2013, Mr. Cowan was appointed by the Board as a director of the Company. The Compensation tables contained herein discuss compensation for the fiscal year ended September 30, 2014. Named executive officers are required to include all persons who served as Chief Executive Officer for any portion of the fiscal year. As a result, Mr. Cowan and Mr. Qureshi are both included as NEO's for the fiscal year ended September 30, 2014.
  
Compensation Committee and Management Interaction with the Compensation Committee

The executive Compensation Committee (the “Compensation Committee”) of the Company's Board of Directors (the “Board”) is composed of Messrs. Wright, Gyenes and Chen, with Mr. Gyenes acting as Chairperson. The Compensation Committee operates under a written charter adopted by our Board and has responsibility for discharging the responsibilities of the Board relating to the review of the compensation of our executive officers and making recommendations to the non-executive directors for approval.

In fiscal year 2014, our Chief Executive Officer and Executive Vice President of Human Resources reviewed compensation for each of the Named Executive Officers other than the Chief Executive Officer, who was reviewed by the Board and our former Chief Executive Officer who only served four days in fiscal 2014. These reviews considered a number of factors including the historical compensation practices, the experience and existing compensation arrangements with each Named Executive Officer, performance of each Named Executive Officer, competitive factors existing in the employment market, and the competitive compensation practices within the industry. Our Chief Executive Officer makes recommendations regarding the compensation of these Named Executive Officers (other than himself) to the Compensation Committee, which takes into account the Chief Executive Officer's recommendation, but may accept, modify or reject one or more of the recommendations, prior to making its recommendation to the Board. All recommendations to the Board with respect to the compensation of our Chief Executive Officer are made solely by the Compensation Committee. The Board reviews the

142

recommendations of the Compensation Committee and all compensation decisions with respect to the Named Executive Officers are finally approved by the Board.

Objectives of Our Compensation Program

Our executive compensation program is intended to meet three principal objectives:

• to provide competitive compensation packages to attract and retain superior executive talent;
• to reward successful performance by the executive and the Company by linking a significant portion of
compensation to our financial results; and
• to align the interests of executive officers with those of our stockholder by providing long-term equity
compensation and meaningful equity ownership.

To meet these objectives, our compensation program balances short-term and long-term goals and mixes fixed and performance based compensation related to the overall financial performance of the Company. The compensation program is intended to reinforce the importance of performance and accountability at various operational levels, and a significant portion of total compensation is provided in the form of cash compensation incentives that reward performance as measured against established financial goals. Each element of our compensation program is reviewed individually and considered collectively with the other elements of our compensation program to ensure that it is consistent with the goals and objectives of both that particular element of compensation and our overall compensation program. We don’t believe our compensation program encourages risk taking by the Named Executive Officers which could result in a material adverse effect on the Company financials.

Elements of Our Executive Compensation Program

Overview

For fiscal year 2014, the principal elements of compensation for the Named Executive Officers included:
• annual cash compensation consisting of base salary and performance-based incentive bonuses;
• long-term equity incentive compensation;
• health and welfare benefits;
• retirement benefits;
• deferred compensation arrangements; and
• severance and/or change of control benefits.

Annual Cash Compensation

Annual cash compensation for our Named Executive Officers includes base salary and performance-based cash compensation. The table below shows the proportion of each Named Executive Officer’s annual base salary and annual targeted performance-based cash compensation in relation to the total annual targeted cash compensation for each such officer for fiscal year 2014. The Compensation Committee believes that the split between salary and incentive cash compensation provides the appropriate balance and range of fixed compensation for day-to-day responsibilities and incentives to drive achievement of specific goals over a relatively short-term.

Named Executive Officer 1
 
Base Salary as % of Total Targeted Cash Compensation
 
Target Incentive as % of Total Targeted Cash Compensation
Joseph L. Cowan
 
50.0
%
 
50.0
%
Kathleen Crusco
 
54.7
%
 
45.3
%
Donna Troy
 
56.6
%
 
43.4
%
Noel Goggin
 
60.6
%
 
39.4
%
Keith Deane
 
50.0
%
 
50.0
%
Craig McCollum
 
57.1
%
 
42.9
%

1 Mr. Qureshi resigned on October 4, 2013. Mr. Qureshi's severance arrangement is described below under "Employment and Severance Agreement and Arrangement with former Chief Executive Officer".

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Base Salary

Historically, compensation for the executives has been determined on an annual basis using compensation survey data representing the pay practices of a broad set of companies of a comparable size in a comparable industry. We believe that this aggregated data provides us with appropriate market data reflecting the companies in our industries and with which we compete for executive talent. The survey data has generally been derived from the Radford Executive Survey, and includes data relative to (i) software companies with revenue between $200 million and $1 billion, (ii) software companies with revenue over $1 billion, and (iii) a select group of ERP and Software companies reporting revenues ranging from 50% to 200% of our reported revenues (such companies, collectively, the "Survey Group").

For fiscal 2014, we included the following companies in our Survey Group:

Autodesk
 
Compuware
 
Kronos
 
Sage
BMC Software
 
Convergys
 
Opentext
 
Salesforce.com
Cadence Design Systems
 
CSG Systems
 
Progress Software
 
Synopsys
Check Point
 
Informatica
 
Red Hat
 
TIBCO Software
Citrix Systems
 
JDA Software
 
Rovi
 
 


We generally reference the 50th percentile of the Survey Group for base salary and total cash compensation opportunity, although the total compensation opportunity may be above or below the 50th percentile depending upon the tenure and overall level of responsibility of a particular executive. The Compensation Committee believes that this is an appropriate targeted level of total compensation opportunity because of the Company's emphasis on performance-based incentive pay, the Company's size and competitive positioning relative to the Survey Group. However, in establishing or reviewing the base salary and annual performance-based cash compensation for each individual, we also consider the individual's performance, achievement of management objectives and contributions to our overall business. Therefore, the market median is merely a reference point and the Compensation Committee may and does exercise its discretion to award cash compensation for any Named Executive Officer either below or above the market median level identified by the survey data reviewed.

Annual compensation reviews are typically performed in the second quarter of each fiscal year and total compensation may be adjusted for Named Executive Officers after his or her annual review has been completed. However, increases in compensation may occur at other times of the year based on changes in responsibilities or other considerations that may apply to the Named Executive Officers. In fiscal year 2014, the CEO and Executive VP of Human Resources recommended an increase in base salary for Mr. Deane of 10,000 GBP, effective as of April 1, 2014, to retain and further incentivize Mr. Deane. This recommendation was reviewed and approved by the Compensation Committee.

Base salaries earned by the Named Executive Officers for fiscal years 2014, 2013 and 2012 are set forth in the Summary Compensation Table below.

Performance -Based Incentive Bonuses

The Company's Incentive Bonus Plan (the “IB Plan”) provides for annual incentive bonus payments to be paid after the end of a fiscal year based upon attainment of the financial performance targets for the entire fiscal year.

For fiscal year 2014, Revenue and EBITDA were selected as the financial metrics for the IB Plan. Under the terms of the IB Plan, the IB bonus pool is only funded when the Revenue and EBITDA thresholds are exceeded. However, if the Revenue and EBITDA thresholds are exceeded by an amount that would cause the bonus pool to be funded in an amount that would result in the payment of de minimis bonuses or would otherwise be impractical, the Compensation Committee may decide not to fund the bonus pool for that fiscal year. For fiscal year 2014, the Named Executive Officers were eligible to receive performance based incentive bonuses under the IB Plan with payouts ranging from 0% to 200% of a participant’s target bonus amount for the periods mentioned above. Mr. Cowan's and Ms. Crusco's IB Plan targets are based solely upon Company level financial achievement against the Compensation Committee determined targets.  Ms. Troy, Mr. Goggin and Mr. Deane's IB Plan targets are weighted 30 percent based upon Company level achievement and 70 percent based upon relative business unit achievement.  Following the determination of the targeted achievement levels, the Compensation Committee allocates any

144

remaining IB pool funds by adjusting the payout percentages at the Company and business unit level across all IB plan participants.

For fiscal year 2014, the Compensation Committee approved the following Company-level Revenue and EBITDA targets for purposes of funding the IB Plan pool (in millions):

 
 
Target
 
 
 
 
Threshold
 
Target
 
Maximum
 
Actual
Revenue1
 
$
942

 
$
1,002

 
$
1,062

 
$
995

EBITDA2
 
$
246

 
$
262

 
$
275

 
$
272


1 The revenue target excludes the impact of deferred revenue purchase accounting adjustments.
2 The EBITDA target is based upon the internal management calculation of EBITDA. EBITDA is calculated as consolidated net income (loss) adjusted to exclude interest, taxes, depreciation and amortization, and further adjusted to exclude unusual items and other adjustments. EBITDA is generally consistent with our calculation of Adjusted EBITDA as defined in our 2011 Credit Agreement.
    
For fiscal year 2014, the Compensation Committee approved a Revenue and EBITDA matrix that allows for a Threshold, Target and Maximum Bonus Pool funding based on certain achievement percentage levels:


Percentage of Bonus Pool Funded
 
IB Plan Revenue Achieved as % of Revenue Target
 
IB Plan EBITDA Achieved as a % of EBITDA Target
Threshold - 50.0%
 
90.0
%
 
100.0
%
Or
Threshold - 50.0%
 
94.0
%
 
94.0
%
 
 
 
 
 
Target - 100.0%
 
98.0
%
 
100.0
%
Or
Target - 100.0%
 
106.0
%
 
96.0
%
 
 
 
 
 
Maximum - 200.0%
 
106.0
%
 
105.0
%


The bonus pool is funded based on the actual Revenue and EBITDA levels achieved by the Company for the fiscal year with pro-ration for actual achievements which fall at specified levels in between the specific Revenue and EBITDA achievement target figures indicated in the chart above. The specific IB plan payout levels for the Company and each business unit are reviewed with the Compensation Committee prior to payout.
For the year ended September 30, 2014, the IB Plan payout percentage was as follows for each of our named executive officers:


145

Named Executive Officer
 
IB Plan Payout %
Joseph L. Cowan
 
149.7
%
Kathleen Crusco
 
149.7
%
Donna Troy
 
115.4
%
Noel Goggin
 
62.4
%
Keith Deane
 
129.8
%
Craig McCollum
 
135.1
%

While our Compensation Committee considers the annual bonus targets for our Named Executive Officers to be attainable, the targets require significant and sustained effort on the part of the Company and the applicable business units for the Named Executive Officers to earn a bonus equal to or in excess of their respective target amounts. Performance-based incentive bonus targets are described below in the section entitled “Employment and Severance Arrangements with the Named Executive Officers” and the amounts actually earned by the Named Executive Officers for fiscal year 2014 are set forth in the Summary Compensation Table below.

Long-Term Equity Incentive Compensation

During fiscal 2012, our Board of Directors approved a restricted unit plan (described below) pursuant to which restricted units (“RUs”) in Eagle Topco LP ("Partnership") are granted to directors, executives and other senior management employees which provides these employees and service providers with an opportunity to acquire an indirect ownership interest in the Company. This arrangement was designed to promote the long-term objectives of the Company and provide an incentive for the employees and service providers to remain in our employment or service, as applicable, long-term. The Compensation Committee believes these objectives are reinforced by the vesting criteria for the RUs. There are three categories of Series C RUs which vest based on a combination of service, performance and market conditions. These three categories are described below.

•
Annual RUs vest based on the holder’s continued employment with the Company. Mr. Cowan's Annual RUs vest over three years in three equal annual installments. For the remaining NEOs, Annual RUs vest ratably over four years as follows: Twenty-five percent of the RUs vest one year after the vesting commencement date, which is generally the date of grant. The remaining seventy-five percent vest in twelve equal quarterly installments after the first vest date for the grant.

•
Performance RUs vest in annual installments based upon attainment of annual targets for Earnings Before Interest, Taxes, Depreciation and Amortization (“EBITDA”). Vesting is also contingent upon the holder's continued employment with the Company at the time the EBITDA target is attained. Mr. Cowan's Performance RUs vest over three years in annual installments. For the remaining NEOs, Performance RUs vest over four to five years in annual installments.

•
Exit RUs vest based upon attaining thresholds for return on Partnership capital. Thirty-three percent of Mr. Cowan's Exit RUs will vest upon attaining a 150% return on Partnership Capital, as defined in Mr. Cowan's RU agreement. Sixty-seven percent of Mr. Cowan's Exit RUs will vest upon attaining a 200% return on Partnership Capital, as defined in Mr. Cowan's RU agreement. One hundred percent of the Mr. Cowan's Exit RUs will vest upon a 250% return on Partnership Capital, as defined in Mr. Cowan's RU agreement. For the remaining NEOs, Exit RUs vest upon attaining specified returns on Partnership Capital as follows. Twenty-five percent of the Exit RUs will vest upon attaining a 250% return on Partnership capital. Fifty percent of the Exit RUs will vest upon attaining a 300% return on Partnership capital. Seventy-five percent of the Exit RUs will vest upon attaining a 340% return on Partnership capital. One hundred percent of the Exit RUs will vest upon attaining a 380% return on Partnership capital. Vesting is also contingent upon the holder’s continued employment with the Company at the time the target return on Partnership capital is attained.

The terms of the RUs, including the vesting terms and targets, are set forth in the Form of Restricted Unit Agreement and in Mr. Cowan's Restricted Unit Agreement, each of which have been filed with the SEC.

These arrangements are intended to be the primary vehicle for offering long-term incentives and rewards to selected executive officers and other key employees. The RUs provide significant potential value to each of the holders and because of

146

the direct relationship between the value of an RU and the value of the Company, we believe that granting RUs is a method of motivating our employees to manage our Company in a manner that is consistent with the interests of the Company and our stockholder. We also regard these arrangements as a key retention tool. Retention is an important factor in our determination of the number of underlying units to grant. As a general matter, it is our policy to grant RUs to our executives and other senior management employees only upon commencement of employment or primarily in connection with a promotion or assignment of additional responsibilities. The RUs are generally not liquid because there is no public market for our stock or equity in the Partnership.

The number and value of the RUs granted to each of the Named Executive Officers is set forth in the Grants of Plan Based Awards and the Outstanding Equity Awards at Fiscal Year End tables below.

Deferred Compensation Arrangements

Under the Company's Deferred Compensation Plan, an eligible participant is permitted to defer, in compliance with Section 409A of the Internal Revenue Code, as amended (the “Code”), any percentage (from 0% to 100%) of his or her qualifying base salary and bonus above the limit that could be contributed to our 401(k) Plan for each calendar year. Additionally, we can credit participant accounts with employer contributions at any time, but we did not make any such contributions during the 2014 fiscal year. All amounts allocated to a participant’s deferral account are adjusted at the end of each calendar year for investment gains and losses based on the performance of certain hypothetical investment choices selected by participants. Participants may change their selected investment choices as permitted by the plan administrator. We remain liable to pay all amounts deferred in a participant’s deferral account, as adjusted for all notional investment gains and losses, at the time specified in a participant’s deferral election, or otherwise as permitted under the terms of the Deferred Compensation Plan. We fund the Deferred Compensation Plan by means of corporate-owned life insurance policies. For fiscal year 2014, none of the current Named Executive Officers participated in the Deferred Compensation Plan.

Employment Agreements and Severance and Change of Control Benefits

We have entered into employment arrangements with certain key executives, including the Named Executive Officers, providing for severance benefits. The severance and change in control benefits are designed to provide economic protection to our key executives so that they can remain focused on our business without undue personal concern in the event that an executive’s position is eliminated or significantly altered by the company, including in connection with a change in control of our Company.

Executive Severance Plan

The Company's Executive Severance Plan covers each officer, vice president or other senior executive employee (other than our Chief Executive Officer), which includes an executive vice president, senior vice president or vice president, as well as any of our other senior level employees who is specifically designated as able to participate in the Executive Severance Plan (any such employee, an "Eligible Employee").

An Eligible Employee is entitled to severance under the Executive Severance Plan if such Eligible Employee was involuntarily terminated without “cause” (wherein “cause” means a determination by the plan administrator that the Eligible Employee (i) has engaged in personal dishonesty, willful violation of any law, rule or regulation or breach of fiduciary duty
involving personal profit, (ii) has failed to perform his or her duties satisfactorily, (iii) has been convicted of, or plead nolo contendere to, certain crimes, (iv) has engaged in certain acts of negligence or willful misconduct, (v) has materially breached corporate policy, (vi) has violated the terms of certain agreements or (vii) has engaged in conduct likely to have a deleterious effect on the company) and not as a result of such Eligible Employee’s death or disability or from an acquirer offering employment to the employee, the terms of which are a material change to the employee’s employment (an “Executive Qualified Termination”). If the Eligible Employee is involuntarily terminated in connection with a change of control of the Company (an "Executive Qualified Change of Control Termination"), the Executive Severance Plan offers additional severance benefits described below.

Upon an Executive Qualified Termination, an Eligible Employee who is an executive vice president will be entitled to receive severance benefits consisting of severance pay equal to nine months of such Eligible Employee’s base salary for such year, plus one additional week of base salary for each full year of service completed by the Eligible Employee (which may, in the plan administrator’s sole discretion, be paid in a lump sum or over the applicable nine-month period following the termination of the executive), as well as the payment of the Eligible Employee’s COBRA premiums under our health plans for nine months plus one week for each full year of service completed up to a maximum of 52 weeks. Upon an Executive Qualified Change of Control Termination, an Eligible Employee who is an executive vice president will be entitled to receive severance

147

benefits consisting of severance pay equal to twelve months of such Eligible Employee's base salary and target bonus for such year (which may, in the plan administrator’s sole discretion, be paid in a lump sum or over the applicable twelve-month period following the termination of the executive), as well as the payment of the Eligible Employee’s COBRA premiums under our health plans for twelve months. No severance payments will be payable under the Executive Severance Plan to an Eligible Employee entitled to receive an equal or greater severance benefit under any individual employment or severance agreement, plan or program, or under any other obligation or applicable law.

    
Employment and Severance Agreements and Arrangements with the Named Executive Officers

The following is a summary of our executive officers' employment arrangements:

Joseph L. Cowan - Employment Agreement. In connection with his appointment as Chief Executive Officer, Mr. Cowan entered into an Employment Agreement with the Company on October 4, 2013 (the “Employment Agreement”). Pursuant to the Employment Agreement, Mr. Cowan is entitled to:

•
An annual cash salary of $650,000.
•
An annual cash bonus payment under the Company’s IB Plan as may be in effect from time to time and based on a performance plan and goals agreed to by the Board of Directors of the Company. The cash bonus opportunity provides for a target bonus opportunity amount equal to 100% of Mr. Cowan’s base salary, or $650,000 upon attainment of such performance goals (the “Initial Target Bonus”).
•
A $3,000 per month housing and automobile allowance.
•
Participate in the Company's health plan and other benefit programs including the Company's 401(k) savings program, Deferred Compensation Program and other employee benefit programs.

Pursuant to the terms of his Employment Agreement, should his employment with the Company be terminated under a variety of conditions, Mr. Cowan is also to receive the following severance and separation benefits:

•
In the event that Mr. Cowan’s employment with the Company is terminated as a result of his death or disability (as defined in the Employment Agreement), the Employment Agreement provides that Mr. Cowan will be paid "Accrued Benefits" which consist of the following:

i.
any earned and unpaid salary and any accrued and unpaid annual IB Plan bonus for any year prior to the year of termination;
ii.
accrued and unpaid vacation,
iii.
reimbursement for any unreimbursed business expenses; and
iv.
any other payments, benefits and programs to which Mr. Cowan may be entitled under any other arrangements or programs of the Company.

•
In the event Mr. Cowan’s employment with the Company is terminated by the Company for cause (as defined in the Employment Agreement) or by Mr. Cowan without good reason (as defined in the Employment Agreement), the employment Agreement provides that he will be entitled to the Accrued Benefits.

•
If Mr. Cowan’s employment with the Company is terminated by the Company without cause, by Mr. Cowan for good reason or as a result of the non-extension of the Employment Agreement by the Company, Mr. Cowan will be entitled to receive:

(i) the Accrued Benefits and, subject to the execution of a release of claims and compliance with certain restrictive covenants, including non-solicitation and non-competition agreements, an amount equal to the sum of his Base Salary and Target Bonus in effect at the time of termination payable over 12 months following the termination;
(ii) a pro rata portion of his annual bonus based on the actual results for the year of his termination and the number of days he served during such year; and
(iii) continued participation by him and his eligible dependents in the Company’s group health plans for 18 months at the Company’s expense, subject to certain limitations and continued eligibility.

•
In the event severance payments and benefits trigger excise taxation under Sections 280G and 4999 of the Internal Revenue Code of 1986, as amended (the “Excise Tax”), the Company has agreed, with respect to such payments, to use its reasonable best efforts to obtain stockholder approval satisfying the requirements of Section 280G(b)(5) of the

148

Code (the “Stockholder Approval”), such that no portion of the payments or benefits will be subject to the Excise Tax. In the event that the Stockholder Approval is not obtained for any reason, then such payments shall be either (x) reduced to the extent necessary to avoid application of the Excise Tax or (y) provided to Mr. Cowan in full, which of the foregoing amounts, results in the receipt by Mr. Cowan, on an after-tax basis, of the greatest amount of benefits, notwithstanding that all or some portion of such benefits may be taxable under the Excise Tax.

Mr. Cowan does not receive any compensation for his service as a director.


In connection with his appointment as CEO and President, the Board, following the recommendation of its Compensation Committee, granted Mr. Cowan 5,186,873 Series C restricted units (“RUs”) in Eagle Topco LP ("Partnership") under the Company’s restricted partnership unit plan. The RU’s are scheduled to vest pursuant to the vesting conditions described above.
    
Kathleen Crusco. In fiscal year 2014, Ms. Crusco was paid a base salary of $410,000 per annum and she is eligible to receive an annual target incentive bonus under the IB Plan of $339,000 (effective April 1, 2014, her target incentive bonus increased from $308,000 to $370,000). In addition, Ms. Crusco is provided with health and wellness benefits, 401(k) match and certain company paid life insurance premiums. On November 4, 2014, Ms. Crusco's employment agreement was amended in conjunction with her relocation to our headquarters in Austin, Texas. Pursuant to Ms. Crusco's amended employment agreement, upon a Qualified Termination, Ms. Crusco will be entitled to severance pay equal to twelve months of her base salary and target bonus for the year of termination, as well as payment of Ms. Crusco's COBRA premiums under our health plans for twelve months.

Donna Troy. In fiscal year 2014, Ms. Troy’s base salary is $410,000 per annum and she is eligible to receive an annual target incentive bonus under the IB Plan of $315,000 (effective April 1, 2014, her target incentive bonus increased from $290,000 to $340,000). Ms. Troy is entitled to severance under the terms of the Executive Severance Plan (as described above). In addition, Ms. Troy is provided with health and wellness benefits, 401(k) match and certain company paid life insurance premiums.

Noel Goggin. Mr. Goggin’s base salary is $350,000 per annum and he is eligible for an annual target incentive bonus under the IB Plan of $227,500 (effective April 1, 2014, his target incentive bonus increased from $210,000 to $245,000). Mr. Goggin is entitled to severance under the terms of the Executive Severance Plan (as described above). In addition, Mr. Goggin is provided with health and wellness benefits, 401(k) match and certain company paid life insurance premiums.

Keith Deane. In fiscal year 2014, Mr. Deane was paid a base salary of $339,553 per annum (effective April 1, 2014, his target base salary increased from $331,396 to $347,710) and he is eligible to receive an annual target incentive bonus under the IB Plan of $339,553 (effective April 1, 2014, his target incentive bonus increased from $331,396 to $347,710). Mr. Deane is entitled to severance under the terms of the Executive Severance Plan (as described above). In addition, Mr. Deane is provided with health benefits and certain company paid life insurance premiums.

Craig McCollum. Mr. McCollum's base salary is $350,000 per annum and he is eligible for an annual target incentive bonus under the IB Plan of $254,000 per annum (effective April 1, 2014, his target incentive bonus increased from $228,000 to $280,000). Mr. McCollum is entitled to severance under the terms of the Executive Severance Plan (as described above). In addition, Mr. McCollum is provided with health and wellness benefits, 401(k) match and certain company paid life insurance premiums.

Employment and Severance Agreement and Arrangement with former Chief Executive Officer

Pervez Qureshi - Employment Agreement. Mr. Qureshi served as Chief Executive Officer of the Company until October 4, 2013. As a result of Mr. Qureshi's departure from the Company, Mr. Qureshi was entitled to receive payments as set forth in items (i) through (iv) below: (i) 3.0 times his annual base salary of $650,000 in effect at the time of termination, payable over an 18 month period, (ii) four days of prorated fiscal 2014 target bonus and (iii) continued participation by Mr. Qureshi and his eligible dependents in the Company’s group health plans for 18 months at the Company’s expense, subject to certain limitations and continued eligibility. See "Potential Payments upon Termination or Change of Control" below for a summary of the amounts paid to Mr. Qureshi in connection with his departure.


Accounting and Tax Implications


149

The accounting and tax treatment of particular forms of compensation do not materially affect our Compensation Committee’s decisions. However, we evaluate the effect of such accounting and tax treatment on an ongoing basis and will make appropriate modifications to compensation policies where appropriate.

Compensation Committee Report

We have reviewed and discussed the foregoing Compensation Discussion and Analysis with management. Based on our review and discussion with management, we have recommended to our Board that the Compensation Discussion and Analysis be included in this Annual Report on Form 10-K.

Will Chen
Peter Gyenes
Jason Wright

Summary of Executive Compensation

The following table sets forth certain information regarding compensation awarded to, earned by or paid by us to the Named Executive Officers for services rendered during the fiscal years 2014, 2013 and 2012.

Name and principal position
 
Fiscal year
 
Salary
 
Bonus (1)
 
Stock Awards (2)
 
Non-Equity incentive plan compensation (3)
 
All other compensation (4)
 
Total
Joseph L. Cowan (5)
 
2014
 
$
640,150

 
$
—

 
$
7,245,024

 
$
973,050

 
$
8,704

 
$
8,866,928

President and Chief Executive Officer
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Kathleen Crusco
 
2014
 
$
410,000

 
$
—

 
$
362,552

 
$
507,483

 
$
187,909

 
$
1,467,944

Executive Vice President and Chief Financial Officer
 
2013
 
$
405,008

 
$
175,000

 
$
—

 
$
231,256

 
$
28,980

 
$
840,244

 
 
2012
 
$
400,015

 
$
—

 
$
1,370,211

 
$
220,000

 
$
7,259

 
$
1,997,485

Donna Troy (6)
 
2014
 
$
410,000

 
$
—

 
$
—

 
$
363,510

 
$
100,025

 
$
873,535

Executive Vice President and General Manager, ERP Americas
 
2013
 
$
86,970

 
$
—

 
$
1,483,485

 
$
56,673

 
$
12,985

 
$
1,640,113

Noel Goggin (7)
 
2014
 
$
350,000

 
$
—

 
$
290,035

 
$
141,960

 
$
5,241

 
$
787,236

Executive Vice President and General Manager, Retail Solutions
 
2013
 
$
58,333

 
$
—

 
$
890,091

 
$
26,250

 
$
14

 
$
974,688

Keith Deane
 
2014
 
$
339,553

 
$
—

 
$
145,021

 
$
440,740

 
$
19,331

 
$
944,645

Executive Vice President and General Manager, ERP International

 
2013
 
$
312,314

 
$
25,000

 
$
296,697

 
$
126,415

 
$
16,169

 
$
776,595

 
 
2012
 
$
200,339

 
$
37,520

 
$
365,390

 
$
64,322

 
$
1,388

 
$
668,959

Craig McCollum (8)
 
2014
 
$
337,500

 
$
—

 
$
—

 
$
343,154

 
$
31,923

 
$
712,577

Executive Vice President and General Manager, Retail Distribution

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Pervez Qureshi (9)
 
2014
 
$
9,850

 
$
—

 
$
—

 
$
—

 
$
1,997,798

 
$
2,007,648

Former President and Chief Executive Officer
 
2013
 
$
650,013

 
$
175,000

 
$
—

 
$
548,600

 
$
6,977

 
$
1,380,590

 
 
2012
 
$
650,025

 
$
—

 
$
8,528,542

 
$
650,000

 
$
6,727

 
$
9,835,294

 

150

(1
)
During fiscal 2013, Ms. Crusco, Mr. Deane and Mr. Qureshi were paid bonuses in connection with the issuance of the Midco Notes.
(2
)
The amounts in this column reflect the full grant date fair value of equity awards granted within respective fiscal year computed in accordance with Financial Accounting Standards Board (FASB) Accounting Standards Codification (ASC) Topic 718. Pursuant to SEC rules, the amounts shown exclude the impact of estimated forfeitures related to service-based vesting conditions. See Note 10 - Share Based Compensation of our audited consolidated financial statements for further information regarding the assumptions used in the valuation.
(3
)
The amounts in this column reflect the cash awards earned under the IB Plan, which is discussed in more detail under "Elements of Our Executive Compensation Program - Annual Cash Compensation - Performance-Based Incentive Bonuses" above.
(4
)
The amounts include, as applicable, matching 401(k) Plan contributions, term life insurance premiums, relocation reimbursements, gross-up payments received from taxable relocation reimbursements, and separation payments (see "All Other Compensation" below).
(5
)
Mr. Cowan joined the Company effective October 4, 2013.
(6
)
Ms. Troy joined the Company in the fourth quarter of fiscal 2013. Her compensation for fiscal year 2013 reflects a partial year of employment.
(7
)
Mr. Goggin joined the Company in the fourth quarter of fiscal 2013. His compensation for fiscal 2013 reflects a partial year of employment. Mr. Goggin's fiscal 2013 IB Plan bonus was negotiated as part of his employment agreement.
(8
)
Mr. McCollum was not listed as a named executive officer in fiscal 2013 or fiscal 2012. As a result, his compensation is only required to be presented for the most recent fiscal year.
(9
)
Mr. Qureshi resigned effective October 4, 2013. His severance compensation is described above under "Employment and Severance Agreements and Arrangements with former Chief Executive Officer".

All Other Compensation

Name
 
Fiscal Year
 
Retirement Plan Contribution
 
Life Insurance
 
Relocation
 
Tax Gross-Up
 
Separation Payment
 
Total
Joseph L. Cowan
 
2014
 
$
8,531

 
$
173

 
$
—

 
$
—

 
$
—

 
$
8,704

Kathleen Crusco1
 
2014
 
$
7,298

 
$
159

 
$
100,982

 
$
79,470

 
$
—

 
$
187,909

 
 
2013
 
$
7,823

 
$
188

 
$
—

 
$
20,969

 
$
—

 
$
28,980

 
 
2012
 
$
7,084

 
$
175

 
$
—

 
$
—

 
$
—

 
$
7,259

Donna Troy
 
2014
 
$
6,235

 
$
160

 
$
71,837

 
$
21,793

 
$
—

 
$
100,025

 
 
2013
 
$
256

 
$
33

 
$
7,533

 
$
5,163

 
$
—

 
$
12,985

Noel Goggin
 
2014
 
$
5,104

 
$
137

 
$
—

 
$
—

 
$
—

 
$
5,241

 
 
2013
 
$
—

 
$
14

 
$
—

 
$
—

 
$
—

 
$
14

Keith Deane
 
2014
 
$
16,978

 
$
2,353

 
$
—

 
$
—

 
$
—

 
$
19,331

 
 
2013
 
$
15,615

 
$
554

 
$
—

 
$
—

 
$
—

 
$
16,169

 
 
2012
 
$
—

 
$
1,388

 
$
—

 
$
—

 
$
—

 
$
1,388

Craig McCollum
 
2014
 
$
8,117

 
$
127

 
$
8,909

 
$
14,770

 
$
—

 
$
31,923

Pervez Qureshi
 
2014
 
$
—

 
$
10

 
$
—

 
$
8,703

 
$
1,989,085

 
$
1,997,798

 
 
2013
 
$
4,687

 
$
2,290

 
$
—

 
$
—

 
$
—

 
$
6,977

 
 
2012
 
$
4,437

 
$
2,290

 
$
—

 
$
—

 
$
—

 
$
6,727


(1
)
Ms. Crusco received relocation reimbursements pursuant to her relocation and amended employment agreement dated November 4, 2014. See "Employment and Severance Agreements and Arrangements with the Named Executive Officers" above for a description of Ms. Crusco's relocation and amended employment agreement.


Grants of Plan-Based Awards


151

 
 
 
 
Estimated Future Payouts Under Non-Equity Incentive Plan Awards (1)
 
Estimated Future Payouts Under Equity Incentive Plan Awards
 
 
 
 
Name
 
Grant Date
 
Threshold
 
Target (2)
 
Maximum
 
Threshold (4)
 
Target (5)
 
Maximum (6)
 
 All Other Stock Awards: Number of Shares of Stock or Units
 
Grant Date Fair Value of Stock and Option Awards (3)
 
 
 
 
($)
 
($)
 
($)
 
(Units)
 
(Units)
 
(Units)
 
(Units)
 
($)
Joseph L. Cowan
 
11/16/2013

 
$
325,000

 
$
650,000

 
$
1,300,000

 
1,296,718

 
2,593,436

 
5,186,873

 
5,186,873

 
$
7,245,024

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Kathleen Crusco
 
2/16/2014

 
$
185,000

 
$
370,000

 
$
740,000

 
104,225

 
166,725

 
250,000

 
250,000

 
$
362,552

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Donna Troy
 
—

 
$
170,000

 
$
340,000

 
$
680,000

 
—

 
—

 
—

 
—

 
$
—

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Noel Goggin
 
2/16/2014

 
$
122,500

 
$
245,000

 
$
490,000

 
83,360

 
133,360

 
200,000

 
200,000

 
$
290,035

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Keith Deane
 
5/16/2014

 
$
173,855

 
$
347,710

 
$
695,420

 
41,690

 
66,690

 
100,000

 
100,000

 
$
145,021

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Craig McCollum
 
—

 
$
140,000

 
$
280,000

 
$
560,000

 
—

 
—

 
—

 
—

 
$
—


(1
)
The amounts in this column show the potential value of the payout for each Named Executive Officer under our IB Plan if the IB Plan EBITDA and Revenue are achieved at the threshold, target and maximum levels, with the threshold level determined as the amount payable if the IB plan bonus pool is funded at the lowest level above which the Compensation Committee retains the discretion not to fund possible de minimis or impracticable payments. For a further discussion of the IB Plan, see "Elements of Our Executive Compensation Program - Annual Cash Compensation - Performance Based Incentive Bonuses" above. Amounts actually earned under the IB Plan are set forth in the Summary Compensation Table above.
(2
)
Represents targets as of September 30, 2014.
(3
)
In addition to the amounts disclosed above, the fiscal 2014 EBITDA targets were set for RU's granted during fiscal 2013 and fiscal 2012 as follows: 93,750 Series C Performance Units with a total value of $242,513 for Ms. Crusco, 62,500 Series C Performance Units with a total value of $100,425 for Ms. Troy, 37,500 Series C Units with a total value of $60,255 for Mr. Goggin, 37,500 Series C Performance Units with a total value of $86,505 for Mr. Deane and 50,000 Series C Performance Units with a total value of $129,340 for Mr. McCollum.
(4
)
Threshold payout under equity incentive plan awards represents Annual RU's granted to the executive during fiscal 2014. RU's are described above under "Long Term Equity Incentive Compensation".
(5
)
Target payout under equity incentive plan awards represents the sum of Annual RU's and Performance RU's granted to the executive during fiscal 2014. RU's are described above under "Long Term Equity Incentive Compensation".

(6
)
Maximum payout under equity incentive plan awards represents all RU's granted to the executive during fiscal 2014. RU's are described above under "Long Term Equity Incentive Compensation".


Outstanding Equity Awards at Fiscal Year-End

The following table presents unvested outstanding equity awards outstanding at fiscal year-end for each of our Named Executive Officers.

152

 
 
Stock Awards
Name
 
Number of Shares or Units of Stock That Have Not Vested
 
Market Value of Shares or Units of Stock That Have Not Vested
Joseph L. Cowan (1)
 
4,754,677

 
$
2,957,009

 
 
 
 
 
Kathleen Crusco (2)
 
917,974

 
$
644,568

 
 
 
 
 
Donna Troy (3)
 
833,300

 
$
753,700

 
 
 
 
 
Noel Goggin (4)
 
673,730

 
$
452,830

 
 
 
 
 
Keith Deane (5)
 
506,747

 
$
455,781

 
 
 
 
 
Craig McCollum (6)
 
533,306

 
$
584,992

(1
)
 
Includes 1,296,718 units which vest annually over three years based on employee service, 864,522 units which vest annually based on completion of employee service and attainment of EBITDA targets, and 2,593,437 units which vest in a liquidity event yielding certain stipulated return on invested capital, provided the executive is employed by the Company at the time of the liquidity event. Upon termination, no further vesting of RUs will occur. Pursuant to the a call provision in the RU agreement, the Company has the right to convert vested units into a right to receive the call date fair value of vested and unvested units into a right to receive the employee contribution. Should the Company exercise the call provision, these amounts would be paid at the time of a qualifying liquidity event. Should the Company decide not to exercise the call provision, any vested units will have the same rights as other vested units at the time of a qualifying liquidity event.
(2
)
 
Includes 221,361 units which vest annually over four years based on employee service, 113,338 units which vest annually based on completion of employee service and attainment of EBITDA targets, and 583,275 units which vest in a liquidity event yielding certain stipulated return on invested capital, provided the executive is employed by the Company at the time of the liquidity event.
(3
)
 
Includes 312,500 units which vest annually over four years based on employee service, 187,500 units which vest annually based on completion of employee service and attainment of EBITDA targets, and 333,300 units which vest in a liquidity event yielding certain stipulated return on invested capital, provided the executive is employed by the Company at the time of the liquidity event.
(4
)
 
Includes 270,840 units which vest annually over four years based on employee service, 156,250 units which vest annually based on completion of employee service and attainment of EBITDA targets, and 266,640 units which vest in a liquidity event yielding certain stipulated return on invested capital, provided the executive is employed by the Company at the time of the liquidity event.
(5
)
 
Includes 171,875 units which vest annually over four years based on employee service, 101,562 units which vest annually based on completion of employee service and attainment of EBITDA targets, and 233,310 units which vest in a liquidity event yielding certain stipulated return on invested capital, provided the executive is employed by the Company at the time of the liquidity event.
(6
)
 
Includes 166,666 units which vest annually over four years based on employee service, 100,000 units which vest annually based on completion of employee service and attainment of EBITDA targets, and 266,640 units which vest in a liquidity event yielding certain stipulated return on invested capital, provided the executive is employed by the Company at the time of the liquidity event.

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Options Exercised and Stock Vested During Fiscal Year 2014

 
 
Stock Awards
 
 
Number of Units
 
Value Realized
 
 
Acquired on Vesting
 
Upon Vesting
Joseph L. Cowan (1)
 
432,196

 
$
591,331

 
 
 
 
 
Kathleen Crusco (2)
 
257,814

 
$
915,395

 
 
 
 
 
Donna Troy (3)
 
166,667

 
$
251,234

 
 
 
 
 
Noel Goggin (4)
 
106,270

 
$
150,800

 
 
 
 
 
Keith Deane (5)
 
106,780

 
$
256,024

 
 
 
 
 
Craig McCollum (6)
 
133,334

 
$
292,500

(1)
 
Includes 432,196 Series C units which vested pursuant to attainment of EBITDA targets as well as completion of service conditions.
(2)
 
Includes 156,252 Series C units which vested pursuant to completion of service conditions and 101,562 Series C units which vested pursuant to attainment of EBITDA targets as well as completion of service conditions.
(3)
 
Includes 104,167 Series C units which vested pursuant to completion of service conditions and 62,500 Series C units which vested pursuant to attainment of EBITDA targets as well as completion of service conditions.
(4)
 
Includes 62,520 Series C units which vested pursuant to completion of service conditions and 43,750 Series C units which vested pursuant to attainment of EBITDA targets as well as completion of service conditions.
(5)
 
Includes 67,717 Series C units which vested pursuant to completion of service conditions and 39,063 Series C units which vested pursuant to attainment of EBITDA targets as well as completion of service conditions.
-6
 
Includes 83,333 Series C units which vested pursuant to completion of service conditions and 50,000 Series C units which vested pursuant to attainment of EBITDA targets as well as completion of service conditions.

Non-Qualified Deferred Compensation for Fiscal Year 2014

None of the Named Executive Officers participated in the non-qualified deferred compensation plan during the
fiscal year ended September 30, 2014.

Employment and Change of Control Agreements

As discussed above, the Company’s Executive Severance Plan includes provisions with regard to a change in control of the company. We also entered into definitive employment agreements with certain of the Named Executive Officers which include provisions relating to a change in control of the company. The terms of these agreements are described above under “Employment Agreements and Severance and Change of Control Benefits— Employment and Severance Agreements and Arrangements with the Named Executive Officers.”

Potential Payments Upon Termination or Change of Control
    
The tables below reflect the amount of potential payments to each of the Named Executive Officers in the event of termination of employment of the Named Executive Officer. The amounts shown below assume that the termination was effective as of September 30, 2014, and include estimates of the amounts, which would be paid to each executive officer upon his or her termination. The actual amount of any severance or change of control benefits to be paid out to a Named Executive Officer can only be determined at the time of the termination of employment of the Named Executive Officer. For a discussion

154

regarding these severance and change of control benefits, see “Employment Agreements and Severance and Change of Control Benefits—Employment and Severance Agreements and Arrangements with our Named Executive Officers.”

Without Cause or for Good Reason or Upon Qualifying Termination of Employment

Name
 
Base Salary
 
Target Incentive Bonus (6)
 
Health Benefits
 
Total
Joseph L. Cowan (1)
 
$
650,000

 
$
650,000

 
$
16,893

 
$
1,316,893

Kathleen Crusco (2)
 
$
410,000

 
$
370,000

 
$
16,603

 
$
796,603

Donna Troy (3)
 
$
315,385

 
$
—

 
$
12,296

 
$
327,681

Noel Goggin (3)
 
$
269,231

 
$
—

 
$
12,296

 
$
281,527

Keith Deane (4)
 
$
274,157

 
$
—

 
$
25,664

 
$
299,821

Craig McCollum (5)
 
$
275,962

 
$
—

 
$
12,604

 
$
288,566

(1)
Represents the executive officer's base salary for a period of twelve months, target bonus for a period of twelve months, and the estimated cost of COBRA coverage for the executive officer's current health benefits for a period of eighteen months, pursuant to the terms of Mr. Cowan's employment agreement described above.
(2)
Represents the executive officer's base salary for a period of twelve months, target bonus for a period of twelve months, and the estimated cost of COBRA coverage for the executive officer's current health benefits for a period of twelve months, pursuant to the terms of Ms. Crusco's employment agreement described above.
(3)
Represents the executive officer's base salary for a period of nine months plus one additional week for years of service, and the estimated cost of COBRA coverage for the executive officer's current health benefits for a period of nine months plus one additional week for years of service, pursuant to the terms of the Executive Severance Plan described above.
(4)
Represents the executive officer's base salary for a period of nine months plus two additional weeks for years of service, the estimated cost of COBRA coverage for the executive officer's current health benefits for a period of nine months plus two additional weeks for years of service, pursuant to the terms of the Executive Severance Plan described above, plus car allowance for a period of twelve months, pursuant to the terms of Mr. Deane's employment agreement described above.
(5)
Represents the executive officer's base salary for a period of nine months plus two additional weeks for years of service, the estimated cost of COBRA coverage for the executive officer's current health benefits for a period of nine months plus two additional weeks for years of service, pursuant to the terms of the Executive Severance Plan described above.
(6)
IB Plan bonus amounts represent incremental payments triggered by the executive's assumed termination on September 30, 2014, and exclude IB Plan bonus amounts earned during the fiscal year ended September 30, 2014, which would be paid separately.

Change of Control or Initial Public Offering

Name
 
Base Salary
 
Target Incentive Bonus
 
Health Benefits
 
 Restricted Units (4)
 
Total
Joseph L. Cowan (1)
 
$
650,000

 
$
650,000

 
$
16,893

 
$
3,548,340

 
$
4,865,233

Kathleen Crusco (2)
 
$
410,000

 
$
370,000

 
$
16,603

 
$
3,662,383

 
$
4,458,986

Donna Troy (2)
 
$
410,000

 
$
340,000

 
$
15,985

 
$
1,004,984

 
$
1,770,969

Noel Goggin (2)
 
$
350,000

 
$
245,000

 
$
15,985

 
$
603,630

 
$
1,214,615

Keith Deane (3)
 
$
347,710

 
$
347,710

 
$
32,549

 
$
1,017,958

 
$
1,745,927

Craig McCollum (2)
 
$
350,000

 
$
280,000

 
$
15,985

 
$
1,169,989

 
$
1,815,974



155

(1
)
 
Represents the executive officer's base salary for a period of twelve months, target bonus for a period of twelve months, and the estimated cost of COBRA coverage for the executive officer's current health benefits for a period of eighteen months, pursuant to the terms of Mr. Cowan's employment agreement described above.

(2
)
 
Represents the executive officer's base salary for a period of twelve months, target bonus for a period of twelve months, and the estimated cost of COBRA coverage for the executive officer's current health benefits for a period of twelve months, pursuant to the terms of the Executive Severance Plan described above.

(3
)
 
Represents the executive officer's base salary for a period of twelve months, target bonus for a period of twelve months, and the estimated cost of COBRA coverage for the executive officer's current health benefits for a period of twelve months, pursuant to the terms of the Executive Severance Plan described above, plus car allowance for a period of twelve months pursuant to the terms of Mr. Deane's employment agreement described above.
(4
)
 
Represents the price to repurchase the executives' RUs in a hypothetical change of control or initial public offering occurring on September 30, 2014.

Director Compensation

In fiscal year 2012, we began paying our independent directors, Messrs. Gyenes and Walker, an annual director fee of $50,000 as well as an annual committee fee of $20,000 for each committee on which a director serves. Each of Mr. Gyenes and Walker received cash fees totaling $70,000 in fiscal year 2014. In addition, during fiscal 2012, we granted 342,334 RUs in Eagle Topco to each of Messrs. Gyenes and Walker. As of September 30, 2014, 278,146 of each director's RUs are vested and 64,188 of each director's RUs are unvested. The unvested units vest in 3 equal quarterly installments from November 16, 2014 through May 16, 2015 based on completion of service by the directors. We reimburse non-employee directors for all out-of-pocket expenses incurred in the performance of their duties as directors.

Director compensation for fiscal year 2014 was as follows:

Name
 
Fees Earned or Paid in Cash ($)
Peter Gyenes
 
$
70,000

Paul Walker
 
$
70,000


Compensation Committee Interlocks and Insider Participation

Compensation decisions are made by our Board and its Compensation Committee. The Board has appointed Messrs. Chen, Gyenes and Wright to serve on the Compensation Committee. None of our executive officers has served as a member of the Compensation Committee (or other committee serving an equivalent function) of any other entity, whose executive officers served as a director of our company or member of their respective Compensation Committee. No interlocking relationships exist between any member of our Board or Compensation Committee and any member of the Board of Directors or Compensation Committee of any other company nor has any such interlocking relationship existed in the past. No member of the Compensation Committee is or was formerly an officer or an employee of our company.

Mr. Chen is a principal at Apax Partners and Mr. Wright is a partner at Apax Partners. Affiliates of Apax Partners indirectly control all of the outstanding common stock of Epicor Software Corporation. See “Certain Relationships and Related Transactions".


ITEM 12 - SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS - OPEN

EGL Holdco, Inc. (“EGL Holdco”) directly owns all of our issued and outstanding stock. All of EGL Holdco’s issued and outstanding stock is directly owned by EGL Midco, Inc. (“EGL Midco”) and all of EGL Midco’s issued and outstanding stock is owned directly by Eagle Topco LP (“Eagle Topco”). All equity interests in Eagle Topco are owned, directly or indirectly, by funds advised by Apax and certain of our employees, including certain of our named executive officers.

The following table sets forth information with respect to the ownership as of September 30, 2014 for (a) each person known by us to own beneficially more than a 5% equity interest in Eagle Topco, (b) each member of our Board of Directors, (c) each of our named executive officers, and (d) all of the named executive officers and directors as a group. We have 100 shares

156

of common stock outstanding, all of which are owned indirectly by Eagle Topco. Share amounts indicated below reflect beneficial ownership, through Eagle Topco, by such entities or individuals of these 100 shares of Epicor Software Corporation.

The amounts and percentages of shares beneficially owned are reported on the basis of SEC regulations governing the determination of beneficial ownership of securities. Under SEC rules, a person is deemed to be a “beneficial owner” of a security if that person has or shares voting power or investment power, which includes the power to dispose of or to direct the disposition of such security. A person is also deemed to be a beneficial owner of any securities of which that person has a right to acquire beneficial ownership within 60 days. Securities that can be so acquired are deemed to be outstanding for purposes of computing such person’s ownership percentage, but not for purposes of computing any other person’s percentage. Under these rules, more than one person may be deemed to be a beneficial owner of the same securities and a person may be deemed to
be a beneficial owner of securities as to which such person has no economic interest.

Except as indicated by the footnotes below, we believe, based on the information furnished to us, that the persons named in the table below have sole voting and investment power with respect to all shares shown that they beneficially own, subject to community property laws where applicable. The information does not necessarily indicate beneficial ownership for any other purpose.

Except as otherwise indicated in the footnotes below, each of the beneficial owners has, to our knowledge, sole voting and investment power with respect to the indicated shares. Unless otherwise noted, the address of each beneficial owner is c/o Epicor Software Corporation, 804 Las Cimas Parkway, Suite 100, Austin, TX 78746.

 
 
 
Shares of Common Stock Beneficially Owned
 
 
 
Number
 
Percent
5% Stockholders
 
 
 
 
Funds Advised by Apax (1)
 
100

 
100
%
Executive Officers and Directors
 
 
 
 
Jason Wright (2)
 
100

 
100
%
Roy Mackenzie (2)
 
100

 
100
%
Will Chen (2)
 
100

 
100
%
Paul Walker
 
—

 
—
%
Peter Gyenes
 
—

 
—
%
Joseph L. Cowan (3)
 
—

 
—
%
Kathleen Crusco (4)
 
—

 
—
%
Donna Troy (5)
 
—

 
—
%
Craig McCollum (6)
 
—

 
—
%
Noel Goggin (7)
 
—

 
—
%
Keith Deane (8)
 
—

 
—
%
Pervez Qureshi (9)
 
—

 
—
%
All executive officers and directors as a group (2)
 
100

 
100
%
 
 
(1)
Epicor Software Corporation shares shown as beneficially owned by funds advised by Apax reflect an
aggregate of the following record ownership: (i) 147,228,678 Series A units of Eagle Topco held by Apax
Europe VII Nominees Limited, (ii) 23,195,878 Series A units of Eagle Topco held by Eagle AIV LP, (iii)
12,950,194 shares of Eagle Topco held by Apax US VII L.P., and (iv) 43,078,646 Series A units of Eagle
Topco held by Apax Europe VI Nominees Limited. The address of Apax Partners, L.P. is 601 Lexington
Avenue, 53rd Floor, New York, NY 10022. Each of Messrs. Wright and Mackenzie (partners of Apax) and Mr. Chen (principal of Apax) may share voting and dispositive power over units held by funds advised by Apax.

(2)
Consists of the units listed in footnote (1) above, which are held by the funds advised by Apax. Each of
Messrs. Wright, Mackenzie (partners of Apax) and Mr. Chen (principal of Apax) may share voting and dispositive
power over units held by funds advised by Apax.


157

(3)
Series B and Series C units of Eagle Topco have no voting rights. Accordingly, only holders of Series A
units of Eagle Topco have voting and dispositive power, and therefore, beneficial ownership, with respect to
shares of the Company. However, Joseph L. Cowan does currently own 5,186,873 Series C Units of Eagle Topco for which Mr. Cowan paid $16,598.

(4)
Series B and Series C units of Eagle Topco have no voting rights. Accordingly, only holders of Series A
units of Eagle Topco have voting and dispositive power, and therefore, beneficial ownership, with respect to
shares of the Company. However, Kathleen Crusco does currently own 140,002 Series B units of Eagle Topco
for which Ms. Crusco paid $400,000, and 1,750,000 Series C units of Eagle Topco for which Ms. Crusco paid $5,600.

(5)
Series C units of Eagle Topco have no voting rights. Accordingly, only holders of Series A units of Eagle Topco have voting and dispositive power, and therefore, beneficial ownership, with respect to shares of the Company. However, Ms. Troy does currently own 1,000,000 Series C units of Eagle Topco for which Ms. Troy paid $3,200.

(6)
Series C units of Eagle Topco have no voting rights. Accordingly, only holders of Series A units of Eagle Topco have voting and dispositive power, and therefore, beneficial ownership, with respect to shares of the Company. However, Mr. McCollum does currently own 800,000 Series C units of Eagle Topco for which Mr. McCollum paid $2,560.

(7)
Series C units of Eagle Topco have no voting rights. Accordingly, only holders of Series A units of Eagle Topco have voting and dispositive power, and therefore, beneficial ownership, with respect to shares of the Company. However, Mr. Goggin does currently own 800,000 Series C units of Eagle Topco for which Mr. Goggin paid $2,560.

(8)
Series C units of Eagle Topco have no voting rights. Accordingly, only holders of Series A units of Eagle Topco have voting and dispositive power, and therefore, beneficial ownership, with respect to shares of the Company. However, Mr. Deane does currently own 700,000 Series C units of Eagle Topco for which Mr. Deane paid $2,240.

(9)
Series C units of Eagle Topco have no voting rights. Accordingly, only holders of Series A units of Eagle Topco have voting and dispositive power, and therefore, beneficial ownership, with respect to shares of the Company. Mr. Qureshi is no longer employed by the Company as of September 30, 2014. Eagle Topco has converted Mr. Qureshi's Series C units into the right to receive the liquidation value of his Series C units which were vested as of the date of his termination. The liquidation value will be paid out upon a qualifying liquidity event as defined in the Partnership Agreement.

Series A, B and C units of Eagle Topco entitle the holder to a return of capital based on the amount that such holder originally paid for the units. Accordingly, holders of Series A units and holders of Series B units may be entitled to a greater return than holders of Series C units. Following the full return of capital and certain other accrued payments, Series A, Series B and Series C units participate equally in any additional proceeds available for return. Series B and Series C units of Eagle Topco have no voting rights. Accordingly, only holders of Series A units of Eagle Topco have voting and dispositive power, and therefore, beneficial ownership, with respect to shares of the Company.

Securities Authorized for Issuance Under Equity Compensation Plans
Plan Category
 
Number of Securities to be Issued Upon Vesting of Series C Units
 
Weighted-Average Exercise Price of Outstanding Options, Warrants and Rights
 
Number of Securities Remaining Available for Future Issuance Under Equity Compensation Plans (1)
Equity Compensation Plans Approved by Security Holders
 
16,986,912

 
N/A
 
6,680,501

Equity Compensation Plans Not Approved by Security Holders
 
—

 
N/A
 
—

Total
 
16,986,912

 
N/A
 
6,680,501

(1
)
The Company has authorized issuance of 31,121,273 Series C Units, or 12% of total equity, to employees as compensation. Additionally, the Company has authorized 1,027,000 Series C Units to members of the Board of Directors.


ITEM 13 - CERTAIN RELATIONSHIPS AND RELATED PARTY TRANSACTIONS AND DIRECTOR INDEPENDENCE


Operating Agreements


158

In connection with the acquisitions, Apax (or fund or vehicles advised by Apax) acquired limited partnership interests in Eagle Topco LP and certain of such investors also acquired shares of common stock of Eagle GP, Inc., the general partner of Eagle Topco LP. Each of Eagle Topco LP and Eagle GP, Inc. are indirect parents of the Company. In connection with such investments, Apax, Eagle Topco LP and Eagle GP, Inc. entered into a limited partnership agreement with respect to their investment in Eagle Topco LP and a stockholders agreement with respect to their investment in Eagle GP, Inc. These agreements contain agreements among the parties with respect to, among other things, restrictions on the issuance or transfer of interests, other special corporate governance provisions, the election of boards of directors, and registration rights (including customary indemnification provisions).

Services Agreements

Effective as of December 31, 2011, the Company entered into a material event services agreement with Apax Partners, L.P. (the “Apax Services Agreement”) pursuant to which the Company retained Apax Partners, L.P. to provide advisory services to the Company relating to the structuring and documentation of the acquisition of such company, financial and business due diligence with respect to the acquisition of the Company, financing required for the acquisition of the Company, refinancing, exit events, and advice relating to acquisitions and divestitures and certain other services. The Apax Services Agreement provides that Apax Partners, L.P. will only serve as an advisor and not be involved in the management or operations of the Company. Pursuant to the Apax Services Agreement, Apax Partners, L.P. is entitled to a fee equal to (i) 1.0% of the aggregate funds raised from any source in any refinancing transaction, (ii) 3.0% of the sum invested by certain funds advised by Apax and their affiliates in any future financing transaction and (iii) 3.0% of the aggregate sums invested by certain funds
advised by Apax and their affiliates in the Company or any of its affiliates. The Apax Services Agreement will remain in effect until the parties mutually agree to terminate it, at which time the Apax Services Agreement will terminate at the next anniversary of the date of the Apax Services Agreement. In the event the Apax Services Agreement is terminated in connection with an exit event, the Apax Services Agreement will terminate immediately, unless, if the exit event is the initial public offering of the Company, the Company notifies Apax Partners, L.P. of its desire not to terminate the Apax Services Agreement. Upon termination of the Apax Services Agreement, the Company will pay Apax Partners, L.P. all unpaid fees and expenses due and, if the termination is in connection with an exit event, the Company will pay Apax Partners, L.P. the net present value of the fees that would have been payable with respect to the period from the termination date through the twelfth anniversary of
the closing of the exit event, or if terminated following the twelfth anniversary of the exit event, through the first anniversary of such termination date. In connection with entering into the Apax Services Agreement, the Company will provide customary exculpation and indemnification provisions in favor of Apax Partners, L.P. in connection with the services it provides to the Company. The Apax Services Agreement replaces similar agreements which each of Legacy Epicor and Activant entered into in connection with the acquisitions.

Effective as of December 31, 2011, the Company entered into an amended and restated Service Agreement with EGL Holdco, Inc. (“EGL”) (the “EGL Service Agreement”) pursuant to which the Company retained EGL to provide advisory services to the Company relating to financing and strategic business planning, and certain other services. The EGL Service Agreement provides that EGL will only serve as an advisor and not be involved in the management or operations of the Company. The EGL Service Agreement will remain in effect until the parties mutually agree to terminate it, at which time the EGL Service Agreement will terminate at the next anniversary of the date of the EGL Service Agreement. The EGL Service Agreement provides for an ongoing annual advisory service fee equal to 0.305% per year of the aggregate sums invested, as of the time of determination, directly or indirectly by certain funds advised by Apax, payable to EGL in four equal quarterly installments. The Company has agreed to indemnify EGL and its partners, shareholders, members, controlling persons, affiliates, directors, officers, fiduciaries, managers, employees and agents for certain losses arising under the EGL Service Agreement, losses relating to the Legacy Epicor Merger Agreement or the Activant Merger Agreement (as applicable), losses arising from advice or services provided by EGL to the Issuer and losses arising from indemnities and hold harmless obligations entered into by EGL in connection with the Legacy Epicor Merger Agreement and the Activant Merger Agreement.

Effective as of December 31, 2011, EGL entered into a Service Agreement with Apax Partners, L.P. (the “APLP Service Agreement”) pursuant to which EGL retained Apax Partners, L.P. to provide advisory services to EGL to assist EGL in fulfilling its obligations pursuant to the EGL Service Agreement. The APLP Service Agreement provides that Apax Partners, L.P. will only serve as an advisor and not be involved in the management or operations of EGL or its subsidiaries. The APLP Service Agreement will remain in effect until the parties mutually agree to terminate it, at which time the APLP Service Agreement will terminate at the next anniversary of the date of the APLP Service Agreement. The APLP Service Agreement provides for an ongoing annual advisory service fee equal to 0.30% per year of the aggregate sums invested, as of the time of
determination, directly or indirectly by certain funds advised by Apax, payable to Apax Partners, L.P. in four equal quarterly installments. EGL has agreed to indemnify Apax Partners, L.P. and its partners, shareholders, members, controlling persons, affiliates, directors, officers, fiduciaries, managers, employees and agents for certain losses arising under the APLP Service Agreement, losses relating to the Legacy Epicor Merger Agreement or the Activant Merger Agreement (as applicable), losses

159

arising from advice or services provided by Apax Partners, L.P. to the Issuer and losses arising from indemnities and hold harmless obligations entered into by Apax Partners, L.P. in connection with the Legacy Epicor Merger Agreement and the Activant Merger Agreement.

Director and officer Indemnification Agreements

We and certain of our subsidiaries and affiliated entities (the “Indemnifying Companies”) have entered into an indemnification agreement with certain of our directors and executive officers whereby we have agreed to fully indemnify and hold harmless each such director or officer if such director or officer was or is a party to, among other things, any threatened, pending or completed action, suit, arbitration, investigation or inquiry, whether civil, criminal, administrative or investigative, by reason of such person’s status as a director, officer, manager, employee, agent or fiduciary of such company. A director or officer shall not be indemnified against any claim for which payment has actually been made under any insurance policy or other indemnity provision, for an accounting of profits made from the purchase and sale of securities of the Indemnifying Companies, in connection with any proceeding initiated by such person or if it is adjudicated that such person failed to act in
good faith and in a manner such director reasonably believed to be in, or not opposed to, the best interests of the Indemnifying Companies. The agreement shall last for so long as such director is a director, officer, employee or agent of the Indemnifying Companies and for so long as such person is subject to any proceeding by reason of such status.


Loan from Affiliate
During fiscal 2012, we received $2.2 million in loans from an affiliate, Eagle Topco. The loans were the result of cash received from employees and directors for the restricted partnership unit plan. During fiscal 2014, we increased the balance of the loan by $0.9 million to recognize the increase in value for Series B Units in EGL Topco and we repaid $1.7 million of the loans. As of September 30, 2014, the outstanding balance of the loans is $1.3 million.

Parent Company PIK Toggle Notes

Our indirect parent company, EGL Midco, has issued $400 million of Senior PIK Toggle Notes (the "Midco Notes"). The $400 million of Midco Notes were issued on June 10, 2013 and mature on June 15, 2018. We and our consolidated subsidiaries have not guaranteed the Midco Notes, and we have not pledged any assets as collateral for the payment of the Midco Notes. The Midco Notes are unsecured.

During the year ended September 30, 2014, we paid cash dividends of $36.5 million to EGL Midco to fund interest payments applicable to the Midco Notes. We intend to continue fund cash interest payments through cash dividends to EGL Midco. If all interest is paid in cash, our dividend payments to EGL Midco would be approximately $36 million per year from fiscal 2015 through fiscal 2018.

During the year ended September 30, 2013, we did not make any distributions to EGL Midco to service the Midco Notes. See Note 6 - Debt in our audited consolidated financial statements for further information regarding the Midco Notes.

Policies and Procedures for Review and Approval of Related Party Transactions
Our Audit Committee charter specifies that the Audit Committee of our Board of Directors is responsible for reviewing and approving all related party transactions for which review or approval is required by applicable law or that are required to be disclosed in the Company's financial statements or SEC filings. All related party transactions have been approved in accordance with this charter.
We use various methods to identify potential related party transactions, including an annual “conflict of interest” survey pursuant to which employees that report to our Chief Executive Officer or the Chief Financial Officer, generally, vice-presidents and above, identify transactions in which they have an interest as well as certain personal and business relationships. Similarly, directors and officers annually complete a questionnaire in which they also identify transactions that may be required to be disclosed under Item 404(a) of Regulation S-K, as well as certain personal and business relationships. Information regarding a person's affiliations and relationships is tracked internally to aid in the identification of potentially related party transactions on a real-time basis as they arise throughout the year. Identified transactions are reviewed by management, including by internal legal counsel, and, as necessary, approved, by management. In addition, pursuant to our code of conduct,

160

employees, directors and officers have an affirmative obligation to disclose any potential conflicts of interest. To the extent any transactions are identified that may be required to be disclosed pursuant to Item 404(a) of Regulation S-K, in our financial statements or otherwise, such transactions would be presented to the Audit Committee for approval. Finally, we have has a single stockholder, so any material transactions between the Company and such stockholder would be reviewed by the Audit Committee.


Director Independence
    
Although we are not a listed company, Messrs. Gyenes and Walker are “independent directors” as defined under NASDAQ Marketplace Rule 5605 (a)(2), which is used by our Board of Directors for determining the independence of the directors. Our Board of Directors does not comprise a majority of independent directors, and its committees are not composed solely of independent directors, because we are a privately-held company and not subject to applicable listing standards.


ITEM 14 - PRINCIPAL ACCOUNTANT FEES AND SERVICES
The following table presents fees for professional audit services rendered by Ernst & Young LLP ("EY") for the audits of the Company's consolidated annual financial statements on form 10-K for the fiscal years ended September 30, 2014, 2013 and 2012 and for the reviews of the consolidated financial statements included in the Company's quarterly reports on Form 10-Q during the fiscal years ended September 30, 2014, 2013 and 2012, and fees billed for other services rendered by EY during those periods.

161

 
 
Year ended
 
Year ended
 
 
September 30, 2014
 
September 30, 2013
Audit fees (1)
 
$
1,350,000

 
$
1,325,000

Audit related fees (2)
 
243,034

 
285,700

Tax fees (3)
 
105,824

 
345,174

All Other fees (4)
 
231,665

 
100,000

Total
 
$
1,930,523

 
$
2,055,874


(1) Audit fees consist of fees billed for professional services rendered for the audits of the Company's consolidated annual financial statements and review of interim consolidated financial statements that are normally provided by EY in connection with regulatory filings or engagements.
(2) Audit related fees consist of fees billed for statutory audits, acquisition activities and SEC correspondence.
(3) Tax Fees consist of fees billed for professional services rendered for the preparation of federal, state and foreign income tax returns, transfer pricing studies and tax planning.
(4) All Other Fees consist of special services relating to IT security assessment and other services related to our debt obligations.

The Company did not incur any other fees for professional services rendered by EY other than those disclosed above for the fiscal years ended September 30, 2014, 2013 and 2012.

Non-Audit services are pre-approved by the Company's Audit Committee after considering the impact of said services on the independence of the Company's principal accountants. All Non-Audit services rendered by E&Y have been pre-approved by the Audit Committee in accordance with these policies.


PART IV
Item 15 — EXHIBITS AND FINANCIAL STATEMENT SCHEDULES

162

(a) (1) Financial Statements: The audited consolidated financial statements of Epicor Software Corporation are set forth in Part II, Item 8 of this report.
 
(2) All other schedules have been omitted because they are not applicable, not required under the instructions, or the information requested is set forth in the audited consolidated financial statements or related notes included in Part II, Item 8 of this report.
 
(3) See Exhibit Index on the page immediately preceding the exhibits for a list of exhibits filed as part of this Annual Report on Form 10-K, which Exhibit Index is incorporated herein by reference.




163

SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
 
EPICOR SOFTWARE CORPORATION
 
a Delaware corporation
 
 
 
By:  /s/ Kathleen M. Crusco

 
Name: Kathleen M. Crusco
 
Title: Chief Financial Officer

 
Date: December 17, 2014

                                                                                    

164

POWER OF ATTORNEY

KNOW ALL PERSONS BY THESE PRESENTS, that each person whose signature appears below constitutes and appoints Joseph L. Cowan and Kathleen M. Crusco, jointly and severally, his or her attorneys-in-fact, each with the power of substitution, for him or her in any and all capacities, to sign any amendments to this report on Form 10-K and to file the same, with exhibits thereto and other documents in connection therewith, with the Securities and Exchange Commission, hereby ratifying and confirming all that each of said attorneys-in-fact, or his substitutes, may do or cause to be done by virtue hereof.

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.
 
 
 
 
 
 
 
 
 
 
 
 
 
EPICOR SOFTWARE CORPORATION
 
 
 
 
 
 
a Delaware corporation
 
 
 
 
Date: December 17, 2014
 
 
 
 
 
/s/ Joseph L. Cowan
 
 
 
 
 
 
Joseph L. Cowan
 
 
 
 
 
 
Chief Executive Officer and Director
 
 
 
 
 
 
Principal Executive Officer
 
 
 
 
Date: December 17, 2014
 
 
 
 
 
/s/ Kathleen Crusco
 
 
 
 
 
 
Kathleen Crusco
 
 
 
 
 
 
Chief Financial Officer
 
 
 
 
 
 
Principal Financial and Accounting Officer
 
 
 
 
 
 
 
Date: December 17, 2014
 
 
 
 
 
/s/ Jason Wright
 
 
 
 
 
 
Jason Wright
 
 
 
 
 
 
Director
 
 
 
 
 
 
 
Date: December 17, 2014
 
 
 
 
 
/s/ Roy Mackenzie
 
 
 
 
 
 
Roy Mackenzie
 
 
 
 
 
 
Director
 
 
 
 
 
 
 
Date: December 17, 2014
 
 
 
 
 
/s/Paul Walker
 
 
 
 
 
 
Paul Walker
 
 
 
 
 
 
Director
 
 
 
 
 
 
 
Date: December 17, 2014
 
 
 
 
 
/s/Peter Gyenes
 
 
 
 
 
 
Peter Gyenes
 
 
 
 
 
 
Director
 
 
 
 
 
 
 
Date: December 17, 2014
 
 
 
 
 
/s/Will Chen
 
 
 
 
 
 
Will Chen
 
 
 
 
 
 
Director
 
 
 
 
 
 
 


165

Exhibits Index
 
 
 
 
Exhibit
No.
  
Description
 
 
3.1

 
Amended and Restated Certificate of Incorporation of the Company (1)
3.2

 
Amended and Restated Bylaws of the Company (1)
4.1

 
Indenture dated May 16, 2011, among the company, the guarantors from
time to time party thereto, and Wells Fargo Bank, National Association, as
Trustee(1)

4.2

 
Form of 85⁄8% Senior Notes due 2019 (contained in Exhibit 4.1) (1)

4.3

 
Registration Rights Agreement, dated May 16, 2011, by and among the
Company, Merrill Lynch, Pierce, Fenner & Smith Incorporated and RBC
Capital Markets, LLC, as representatives of the initial purchasers therein(1)

10.1

 
Credit Agreement, dated as of May 16, 2011, among Eagle Parent, Inc.,
EGL Holdco, Inc., Royal Bank of Canada, as Administrative Agent and
Collateral Agent, and each lender from time to time party hereto(1)

10.2

 
Form of Indemnification Agreement entered into between the Company and
each of its directors and executive officers(1)

10.3

 
Employment Agreement, dated as of January 5, 2012 between the Company
and Pervez Qureshi(1)

10.4

 
Form of Restricted Unit Agreement under the Company’s restricted unit
plan(1)

10.5

 
Services Agreement, dated as of December 31, 2011, by and between the
Company and EGL Holdco, Inc. (1)

10.6

 
Material Event Services Agreement, dated as of December 31, 2011, by and
between the Company and Apax Partners, L.P. (1)

10.7

 
Amended and Restated Agreement of Limited Partnership of Eagle Topco
LP, dated as of December 9, 2011 (1)

10.8

 
Stockholders Agreement, dated as of May 16, 2011, by and among Eagle
GP, Inc. and certain other parties named therein (1)

10.9

 
Schedules and Exhibits to the Credit Agreement, dated as of May 16, 2011 (2)
10.10

 
Amendment No. 1 dated as of March 7, 2013 to Credit Agreement dated as of May 16, 2011, among the Company, EGL Holdco, Inc., Royal Bank of Canada, as administrative agent, and each lender from time to time party thereto (2)
10.11

 
Amendment No. 2 dated as of September 20, 2013 to Credit Agreement dated as of May 16, 2011, among the Company, EGL Holdco, Inc., Royal Bank of Canada, as administrative agent, and each lender from time to time party thereto (2)
10.12

 
Employment Agreement, dated as of October 4, 2013 between the Company
and Joseph L. Cowan (4)

10.13

 
Relocation Agreement, dated as of November 6, 2013 between the Company and Kathleen Crusco (4)
10.14

 
Stock Purchase Agreement dated as of October 17, 2014 by and among the Company and the stockholders' of Quantisense, Inc.

12.1

 
Statement of Computation of Ratio of Earnings to Fixed Charges

21.1

 
Subsidiaries of the registrant (1)

166

31.1

 
Certification by Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act
of 2002.

31.2

 
Certification by Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1

 
Certification by the Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2

 
Certification by the Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101

 
Interactive data files*
* Furnished not filed herewith
(1) Incorporated by reference to the Registration Statement on Form S-4 (file no. 333-178959) as filed with the Securities and Exchange Commission.
(2) Incorporated by reference to quarterly report on 10Q for the period ended March 31, 2013 (file no. 333-178959), as filed with the Securities and Exchange Commission on May 13, 2013.
(3) Incorporated by reference to report on Form 8-K filed with the Securities and Exchange Commission on September 24, 2013.
(4) Incorporated by reference to annual report on Form 10-K for the year ended September 30, 2013 (file no. 333-178959), as filed with the Securities and Exchange Commission on December 11, 2013.


167

                                
Exhibit 12.1

Statement Regarding Computation of Ratio of Earnings to Fixed Charges

 
 
 
 
 
 
 
 
Inception
 
Predecessor
 
 
Year Ended
 
to
 
October 1, 2010 to
 
 
(in thousands except for ratios)
 
September 30, 2014
 
September 30, 2013
 
September 30, 2012
 
September 30, 2011
 
May 15, 2011
 
FY2010
Earnings
 
 
 
 
 
 
 
 
 
 
 
 
Pre-tax income (loss) from continuing operations
 
$
(25,886
)
 
$
(45,135
)
 
$
(50,621
)
 
$
(82,688
)
 
$
(12,877
)
 
$
32,688

Fixed charges
 
89,498

 
98,485

 
95,558

 
38,750

 
34,309

 
31,341

Total Earnings as Defined
 
$
63,612

 
$
53,350

 
$
44,937

 
$
(43,938
)
 
$
21,432

 
$
64,029

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Fixed charges
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Interest whether expensed or capitalized (and from both continuing and discontinued operations)
 
80,085

 
$
85,844

 
$
85,231

 
$
34,068

 
$
23,804

 
$
28,195

Amortization of premiums or discounts
 
1,477

 
1,380

 
1,019

 
494

 
—

 
—

Amortization of capitalized expenses related to indebtedness
 
5,546

 
5,445

 
4,233

 
2,081

 
9,265

 
2,232

Estimated interest component of rental expense
 
1,790

 
2,001

 
1,888

 
779

 
340

 
614

Estimated interest component of uncertain tax positions
 
600

 
3,815

 
3,187

 
1,328

 
900

 
300

 
 
 
 
 
 
 
 
 
 
 
 
 
Total Fixed Charges as Defined
 
$
89,498

 
$
98,485

 
$
95,558

 
$
38,750

 
$
34,309

 
$
31,341

 
 
 
 
 
 
 
 
 
 
 
 
 
Ratio of Earnings to Fixed Charges
 
N/A

 
N/A

 
N/A

 
N/A

 
N/A

 
2.04x

 
 
 
 
 
 
 
 
 
 
 
 
 
Coverage Deficiency
 
$
25,886

 
$
45,135

 
$
50,621

 
$
82,688

 
$
12,877

 
$
—


The ratio of earnings to fixed charges was computed by dividing earnings by fixed charges. For purposes of calculating the ratios, "earnings" consists of income before income taxes plus fixed charges. "Fixed charges" consists of interest expense, amortization of debt issuance costs, the portion of rental expense representative of interest expense and interest related to uncertain tax positions. The interest portion of rent expense was calculated as 10% of rent expense, which is an estimate of our incremental borrowing rate.



Ex. 31.1
CERTIFICATION PURSUANT TO
FORM OF RULE 13a-14(a)
AS ADOPTED PURSUANT TO
SECTION 302(a) OF THE SARBANES-OXLEY ACT OF 2002
I, Joseph L. Cowan, certify that:
1. I have reviewed this annual report on Form 10-K of Epicor Software Corporation;
2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
 
a)
Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
 
b)
Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
 
c)
Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
 
d)
Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the Audit Committee of the registrant's Board of Directors (or persons performing the equivalent functions):
 
a)
All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
 
b)
Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

 
 
 
 
 
Date: December 17, 2014
 
By:
 
/s/ Joseph L. Cowan
 
 
 
 
Joseph L. Cowan Chief Executive Officer and Director

169

Exhibit 31.2
CERTIFICATION PURSUANT TO
FORM OF RULE 13a-14(a)
AS ADOPTED PURSUANT TO
SECTION 302(a) OF THE SARBANES-OXLEY ACT OF 2002
I, Kathleen Crusco, certify that:
1. I have reviewed this annual report on Form 10-K of Epicor Software Corporation;
2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
 
a)
Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
 
b)
Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
 
c)
Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
 
d)
Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the Audit Committee of the registrant's Board of Directors (or persons performing the equivalent functions):
 
a)
All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
 
b)
Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.
 
 
 
 
 
Date: December 17, 2014
 
By:
 
/s/ Kathleen Crusco
 
 
 
 
Kathleen Crusco
Chief Financial Officer

170

Exhibit 32.1
CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned officer of Epicor Software Corporation (the “Company”) hereby certifies, to such officer’s knowledge, that:
1. The accompanying annual report on Form 10-K of the Company for the year ended September 30, 2014 (the “Report”) fully complies with the requirements of Section 13(a) or Section 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and
2. The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.
 
 
 
 
 
Date: December 17, 2014
 
By:
 
/s/ Joseph L. Cowan
 
 
 
 
Joseph L. Cowan
Chief Executive Officer and Director
The foregoing certification is being furnished solely to accompany the Report pursuant to 18 U.S.C. Section 1350, and is not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into any filing of the Company, whether made before or after the date hereof, regardless of any general incorporation language in such filing.



171


Exhibit 32.2
CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned officer of Epicor Software Corporation (the “Company”) hereby certifies, to such officer’s knowledge, that:
1. The accompanying annual report on Form 10-K of the Company for the year ended September 30, 2014 (the “Report”) fully complies with the requirements of Section 13(a) or Section 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and
2. The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.
 
 
 
 
 
Date: December 17, 2014
 
By:
 
/s/ Kathleen Crusco
 
 
 
 
Kathleen Crusco
Chief Financial Officer
The foregoing certification is being furnished solely to accompany the Report pursuant to 18 U.S.C. Section 1350, and is not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into any filing of the Company, whether made before or after the date hereof, regardless of any general incorporation language in such filing.


172