10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 10-Q

xQUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2017

OR

¨TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from              to             

Commission file number 001-36720

UPLAND SOFTWARE, INC.

(Exact name of registrant as specified in its charter)

State of Delaware	27-2992077
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)
401 Congress Avenue, Suite 1850 Austin, Texas	78701
(Address of principal executive offices)	(Zip Code)

Registrant’s telephone number, including area code: (512) 960-1010

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x   No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x   No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company.. See the definitions of “large accelerated filer,” “accelerated filer”, “smaller reporting company”, and "emerging growth company" in Rule 12b-2 of the Exchange Act.

Large accelerated filer	¨		Accelerated filer	¨
Non-accelerated filer	x	(Do not check if a smaller reporting company)	Smaller reporting company	¨
			Emerging growth company	¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No  x

Indicate the number of shares outstanding of each of the issuer's classes of common stock, as of the latest practicable date.

Class	Shares Outstanding at May 5, 2017
Common Stock, $0.0001 par value	18,437,943

Upland Software, Inc.

Table of Contents

		Page
Part I.	FINANCIAL INFORMATION
Item 1.	Financial Statements (unaudited)
	Condensed Consolidated Balance Sheets as of March 31, 2017 and December 31, 2016	1
	Condensed Consolidated Statements of Operations for the Three months ended March 31, 2017 and March 31, 2016	2
	Condensed Consolidated Statements of Comprehensive Loss for the Three months ended March 31, 2017 and March 31, 2016	3
	Condensed Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2017 and March 31, 2016	4
	Notes to Condensed Consolidated Financial Statements	5
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	19
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	35
Item 4.	Controls and Procedures	36
Part II.	OTHER INFORMATION	37
Item 6.	Exhibits	37
Signature		38
Exhibit Index		39

Item 1. Financial Statements

Upland Software, Inc.

Condensed Consolidated Balance Sheets

(in thousands, except for share and per share information)

	March 31, 2017			December 31, 2016
	(unaudited)			(audited)
Assets
Current assets:
Cash and cash equivalents	$	19,417		$	28,758
Accounts receivable (net of allowance of $622 and $658 at March 31, 2017 and December 31, 2016, respectively)	12,157			15,254
Prepaid and other	3,589			3,287
Total current assets	35,163			47,299
Canadian tax credits receivable	1,101			978
Property and equipment, net	4,355			4,356
Intangible assets, net	34,933			28,512
Goodwill	82,803			69,097
Other assets	355			346
Total assets	$	158,710		$	150,588
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable	$	1,945		$	1,268
Accrued compensation	3,640			2,541
Accrued expenses and other	6,902			5,505
Deferred revenue	26,328			23,552
Due to sellers	1,057			4,642
Current maturities of notes payable (includes unamortized discount of $334 and $329 at March 31, 2017 and December 31, 2016, respectively)	2,685			2,190
Total current liabilities	42,557			39,698
Canadian tax credit liability to sellers	—			361
Notes payable, less current maturities (includes unamortized discount of $1,106 and $1,113 at March 31, 2017 and December 31, 2016, respectively)	54,491			45,739
Deferred revenue	227			247
Noncurrent deferred tax liability, net	3,600			3,404
Other long-term liabilities	1,956			2,126
Total liabilities	102,831			91,575
Stockholders’ equity:
Common stock, $0.0001 par value; 50,000,000 shares authorized: 18,391,917 and 17,785,288 shares issued and outstanding as of March 31, 2017 and December 31, 2016, respectively	2			2
Additional paid-in capital	126,968			124,566
Accumulated other comprehensive loss	(3,074		)	(3,152		)
Accumulated deficit	(68,017		)	(62,403		)
Total stockholders’ equity	55,879			59,013
Total liabilities and stockholders’ equity	$	158,710		$	150,588

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

1

Upland Software, Inc.

Condensed Consolidated Statements of Operations

(in thousands, except for share and per share information)

(unaudited)

	Three Months Ended March 31,
	2017			2016
Revenue:
Subscription and support	$	18,135		$	15,241
Perpetual license	694			318
Total product revenue	18,829			15,559
Professional services	1,923			2,023
Total revenue	20,752			17,582
Cost of revenue:
Subscription and support	5,893			5,226
Professional services	1,135			1,624
Total cost of revenue	7,028			6,850
Gross profit	13,724			10,732
Operating expenses:
Sales and marketing	3,221			3,069
Research and development	3,477			3,910
Refundable Canadian tax credits	(117		)	(109		)
General and administrative	5,904			4,123
Depreciation and amortization	1,164			1,472
Acquisition-related expenses	3,691			2,428
Total operating expenses	17,340			14,893
Loss from operations	(3,616		)	(4,161		)
Other expense:
Interest expense, net	(935		)	(561		)
Other expense, net	(112		)	(748		)
Total other expense	(1,047		)	(1,309		)
Loss before provision for income taxes	(4,663		)	(5,470		)
Provision for income taxes	(951		)	(103		)
Net loss	$	(5,614	)	$	(5,573	)
Net loss per common share:
Net loss per common share, basic and diluted	$	(0.33	)	$	(0.36	)
Weighted-average common shares outstanding, basic and diluted	16,971,393			15,432,405

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

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Upland Software, Inc.

Condensed Consolidated Statements of Comprehensive Loss

(in thousands)

(unaudited)

	Three Months Ended March 31,
	2017			2016
Net loss	$	(5,614	)	$	(5,573	)
Foreign currency translation adjustment	78			476
Comprehensive loss	$	(5,536	)	$	(5,097	)

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

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Upland Software, Inc.

Condensed Consolidated Statements of Cash Flows

(in thousands)

(unaudited)

	Three Months Ended March 31,
	2017			2016
Operating activities
Net loss	$	(5,614	)	$	(5,573	)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	2,398			2,515
Deferred income taxes	178			(36		)
Foreign currency re-measurement (gain) loss	(59		)	(359		)
Non-cash interest and other expense	75			64
Non-cash stock compensation expense	2,304			694
Loss on disposal of business	—			731
Changes in operating assets and liabilities, net of purchase business combinations:
Accounts receivable	3,935			1,070
Prepaids and other	6			150
Accounts payable	460			(623		)
Accrued expenses and other liabilities	1,211			(85		)
Deferred revenue	33			1,334
Net cash provided by (used in) operating activities	4,927			(118		)
Investing activities
Purchase of property and equipment	(348		)	(680		)
Purchase of customer relationships	(55		)	(408		)
Purchase business combinations, net of cash acquired	(19,256		)	(8,102		)
Net cash used in investing activities	(19,659		)	(9,190		)
Financing activities
Payments on capital leases	(331		)	(519		)
Proceeds from notes payable, net of issuance costs	15,927			4,987
Payments on notes payable	(6,755		)	(309		)
Issuance of common stock, net of issuance costs	98			18
Additional consideration paid to sellers of businesses	(3,585		)	—
Net cash provided by financing activities	5,354			4,177
Effect of exchange rate fluctuations on cash	37			243
Change in cash and cash equivalents	(9,341		)	(4,888		)
Cash and cash equivalents, beginning of period	28,758			18,473
Cash and cash equivalents, end of period	$	19,417		$	13,585
Supplemental disclosures of cash flow information:
Cash paid for interest	$	864		$	496
Cash paid for taxes	$	591		$	2
Noncash investing and financing activities:
Equipment acquired pursuant to capital lease obligations	$	144		$	221
Issuance of common stock in business combination	$	—		$	5,700

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

4

Upland Software, Inc.

Notes to Unaudited Condensed Consolidated Financial Statements

(unaudited)

1. Summary of Significant Accounting Policies

Basis of Presentation

These condensed consolidated financial statements have been prepared in conformity with accounting principles generally accepted in the United States ("GAAP"). The condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

The accompanying unaudited interim condensed consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the "SEC") for interim financial reporting. In the opinion of management of the Company, the unaudited interim condensed consolidated financial statements have been prepared on the same basis as the audited consolidated financial statements and include all adjustments necessary for a fair presentation. The results of operations for the three months ended March 31, 2017 are not necessarily indicative of the results to be expected for the year ending December 31, 2017 or for any other period.

The financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in the Company’s 2016 Annual Report on Form 10-K filed with the SEC on March 30, 2017.

Use of Estimates

The preparation of the accompanying condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenues and expenses. Significant items subject to such estimates include allowance for doubtful accounts, stock-based compensation, contingent consideration, acquired intangible assets, the useful lives of intangible assets and property and equipment, and income taxes. In accordance with GAAP, management bases its estimates on historical experience and on various other assumptions that management believes are reasonable under the circumstances. Management regularly evaluates its estimates and assumptions using historical experience and other factors; however, actual results could differ from those estimates.

Concentrations of Credit Risk and Significant Customers

Financial instruments that potentially subject the Company to credit risk consist of cash and cash equivalents and accounts receivable. The Company’s cash and cash equivalents are placed with high-quality financial institutions, which, at times, may exceed federally insured limits. The Company has not experienced any losses in these accounts, and the Company does not believe it is exposed to any significant credit risk related to cash and cash equivalents. The Company provides credit, in the normal course of business, to a number of its customers. The Company performs periodic credit evaluations of its customers and generally does not require collateral. No individual customer represented more than 10% of total revenues in the three months ended March 31, 2017 or 2016 or for the year ended December 31, 2016, or more than 10% of accounts receivable as of March 31, 2017 or December 31, 2016.

Fair Value of Financial Instruments

The Company’s financial instruments consist principally of cash and cash equivalents, accounts receivable, and accounts payable, and long–term debt. The carrying value of cash and cash equivalents, accounts receivable, accounts payable approximate fair value, primarily due to short maturities. The carrying values of the Company’s debt instruments approximated their fair value based on rates currently available to the Company.

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Recent Accounting Pronouncements

Recently issued accounting pronouncements not yet adopted

In May 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2014-09, Revenue from Contracts with Customers. This ASU amends the existing accounting standards for revenue recognition and is based on the principle that revenue should be recognized to depict the transfer of goods or services to a customer at an amount that reflects the consideration a company expects to receive in exchange for those goods or services. The Company will adopt this ASU on January 1, 2018, and we expect to use the modified retrospective application method.  The Company is currently evaluating each of its revenue streams to identify any differences in the timing, measurement or presentation of revenue recognition under the new standard. We expect to have our preliminary evaluation, including the selection of an adoption method, completed by the end of the first half of 2017.

In August 2016, the FASB issued ASU No. 2016-15, Classification of Certain Cash Receipts and Cash Payments. ASU 2016-15 is intended to add or clarify guidance on the classification of certain cash receipts and payments in the statement of cash flows and to eliminate the diversity in practice related to such classifications. The guidance in ASU 2016-15 is required for annual reporting periods beginning after December 15, 2017, with early adoption permitted. The Company is currently evaluating the effect that the adoption of ASU 2016-15 will have on its financial statements.

In January 2017, the FASB issued ASU 2017-01, “Clarifying the Definition of a Business” (“ASU 2017-01”), which revises the definition of a business and assists in the evaluation of when a set of transferred assets and activities is a business. ASU 2017-01 is effective for interim and annual reporting periods beginning after December 15, 2017, and should be applied prospectively. Early adoption is permitted under certain circumstances.

In February 2016, the FASB issued ASU 2016-02, Leases. The core change with ASU 2016-2 is the requirement for the recognition of lease assets and lease liabilities by lessees for those leases classified as operating leases under previous GAAP. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2018, with early adoption permitted. The Company is currently evaluating the effect that the adoption of ASU 2016-02 will have on its financial statements.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments, which changes the impairment model for most financial assets. The new model uses a forward-looking expected loss method, which will generally result in earlier recognition of allowances for losses. ASU 2016-13 is effective for annual and interim periods beginning after December 15, 2019 and early adoption is permitted for annual and interim periods beginning after December 15, 2018. The Company is currently evaluating the effect that the adoption of ASU 2016-13 will have on its financial statements.

In January 2017, the FASB issued ASU No. 2017-04, Intangibles - Goodwill and Other: Simplifying the Test for Goodwill Impairment. ASU 2017-04 eliminates step two of the goodwill impairment test and specifies that goodwill impairment should be measured by comparing the fair value of a reporting unit with its carrying amount. Additionally, the amount of goodwill allocated to each reporting unit with a zero or negative carrying amount of net assets should be disclosed. ASU 2017-04 is effective for annual or interim goodwill impairment tests performed in fiscal years beginning after December 15, 2019; early adoption is permitted. We currently anticipate that the adoption of ASU 2017-04 will not have a material impact on our consolidated financial statements.

Recently adopted accounting pronouncements

In August 2014, the FASB issued ASU No. 2014-15, Presentation of Financial Statements - Going Concern: Disclosure of Uncertainties about an Entity's Ability to Continue as a Going Concern. The new standard provides guidance around management's responsibility to evaluate whether there is substantial doubt about an entity's ability to continue as a going concern and to provide related footnote disclosures. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2016, with early adoption permitted. The Company adopted ASU 2014-15 during the first quarter of 2017. No additional disclosure was deemed necessary upon the adoption of ASU 2014-15. This standard would not result in an amount being recorded.

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In March 2016, the FASB issued ASU 2016-09, Stock Compensation. The core change with ASU 2016-09 is the simplification of several aspects of the accounting for share-based payment transactions, including the income tax consequences, classifications of awards as either equity or liabilities, and classification on the statement of cash flows. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2016, with early adoption permitted. The Company adopted ASU 2016-09 during the first quarter of 2017. No impact on the financial statements was recorded as a result of the adoption of ASU 2016-09.

2. Acquisitions

2017 Acquisitions

On January 10, 2017, the Company completed its purchase of Omtool, Ltd, a document capture, fax and workflow solution company. The purchase price consideration paid was approximately $19.3 million in cash payable at closing (net of approximately $3.0 million of cash acquired). Revenues recorded since the acquisition date through March 31, 2017 were approximately $2.0 million.

See Note 12 — Subsequent Events for more information regarding the acquisition of RightAnswers, Inc. in April, 2017.

2016 Acquisitions

On January 7, 2016, the Company completed its purchase of LeadLander, Inc., a website analytics provider. The purchase price consideration paid was approximately $8.0 million in cash payable at closing (net of approximately $0.4 million of cash acquired) and a $1.2 million cash holdback payable in 12 months (subject to indemnification claims), which was fully paid after December 31, 2016. Revenues recorded since the acquisition date through March 31, 2017 were approximately $4.3 million. In addition, the Asset Purchase Agreement included a contingent share consideration component pursuant to which Upland issued an aggregate of $2.4 million in common stock on July 25, 2016.

On March 14, 2016, the Company completed its purchase of HipCricket, Inc., a cloud-based mobile messaging software provider. The consideration paid to the seller consisted of the issuance of one million shares of the Company's common stock and the transfer of the Company's EPM Live product business. The value of the shares on the closing date of the transaction was approximately $5.7 million and the fair value of the EPM Live product business was approximately $5.9 million. The Company recognized a loss on the transfer in conjunction with the EPM Live net asset value of approximately $0.7 million in Other expense, net. Prior to the transaction, HipCricket was owned by an affiliate of ESW Capital, LLC, which is a shareholder of Upland. Raymond James & Co. provided a fairness opinion to Upland in connection with the transaction. Revenues recorded since the acquisition date through March 31, 2017 were approximately $5.5 million.

On April 27, 2016, the Company acquired Advanced Processing & Imaging, Inc. ("API"), a content management platform driving workflow in governments and schools. The purchase price consideration consisted of $4.1 million in cash payable at closing (net of $0.1 million of cash acquired), and a $0.8 million cash holdback payable in 12 months (subject to indemnification claims). Revenues recorded since the acquisition date through March 31, 2017 were approximately $2.5 million.

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The following condensed table presents the preliminary acquisition-date fair value of the assets acquired and liabilities assumed for the acquisitions, as well as assets and liabilities (in thousands):

	Preliminary						Finalized
	Omtool			API			HipCricket			LeadLander
Year Acquired	2017			2016			2016			2016
Cash	$	2,957		$	125		$	—		$	365
Accounts receivable	784			821			1,226			199
Other current assets	405			54			273			55
Property and equipment	63			68			—			5
Customer relationships	3,520			1,420			1,000			970
Trade name	170			40			70			70
Technology	4,450			810			900			1,410
Goodwill	13,574			3,420			8,531			13,104
Other assets	33			89			—			6
Total assets acquired	25,956			6,847			12,000			16,184
Accounts payable	(219		)	(11		)	(44		)	—
Accrued expense and other	(906		)	(137		)	—			(254		)
Deferred revenue	(2,618		)	(1,699		)	(356		)	(910		)
Total liabilities assumed	(3,743		)	(1,847		)	(400		)	(1,164		)
Total consideration	$	22,213		$	5,000		$	11,600		$	15,020

Tangible assets were valued at their respective carrying amounts, which approximates their estimated fair value. The valuation of identifiable intangible assets reflects management’s estimates based on, among other factors, use of established valuation methods. Customer relationships were valued using an income approach, which estimates fair value based on the earnings and cash flow capacity of the subject asset. The value of the marketing-related intangibles was determined using a relief-from-royalty method, which estimates fair value based on the value the owner of the asset receives from not having to pay a royalty to use the asset. Developed technology was valued using a cost-to-recreate approach.

The Company recorded the purchase of the acquisitions described above using the acquisition method of accounting and, accordingly, recognized the assets acquired and liabilities assumed at their fair values as of the date of the acquisition. The purchase price allocations for the 2017 acquisition of Omtool, is preliminary as the Company has not obtained and evaluated all of the detailed information necessary to finalize the opening balance sheet amount in all respects. The purchase price allocations for the 2015 acquisition of Ultriva and the 2016 acquisitions of LeadLander and HipCricket are final, and API is preliminary as the Company has not obtained and evaluated all of the detailed information necessary to finalize the opening balance sheet amounts in all respects. Management has recorded the purchase price allocations based upon acquired company information that is currently available. Management expects to finalize its purchase price allocations for Omtool and API in the the second quarter of 2017.

Goodwill deductible for tax purposes is $4.9 million for the LeadLander acquisition and $8.2 million for HipCricket. There was no goodwill deductible for tax purposes for the API and Omtool acquisitions.

3. Fair Value Measurements

Fair value is defined as the exit price, or the amount that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants as of the measurement date. GAAP sets

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forth a three–tier fair value hierarchy, which prioritizes the inputs used in measuring fair value. The three tiers are Level 1, defined as observable inputs, such as quoted market prices in active markets; Level 2, defined as inputs other than quoted prices in active markets that are either directly or indirectly observable; and Level 3, defined as unobservable inputs in which little or no market data exists, therefore, requiring an entity to develop its own assumptions.

Changes to the fair value of earnout liabilities are recorded to other expense, net. Liabilities measured at fair value on a recurring basis are summarized below (in thousands):

	Fair Value Measurements at December 31, 2016
	Level 1		Level 2		Level 3		Total
Earnout consideration liability	$	—	$	—	$	2,500	$	2,500

	Fair Value Measurements at March 31, 2017
	(unaudited)
	Level 1		Level 2		Level 3		Total
Earnout consideration liability	$	—	$	—	$	—	$	—

The earnout consideration liability consists of amounts associated with the acquisition of LeadLander. The $2.5 million Level 3 earnout consideration liability was settled during the three months ended March 31, 2017.

The following table presents additional information about liabilities measured at fair value on a recurring basis and for which we have utilized significant unobservable (Level 3) inputs to determine fair value (in thousands):

Ending balance at December 31, 2016	$	2,500
Settlements - cash earnouts	(2,500		)
March 31, 2017	$	—

The fair value of the earnout consideration was determined using the Binary Option model based on the present value of the probability-weighted earnout consideration.

Debt

The Company believes the carrying value of its long-term debt at March 31, 2017 approximates its fair value based on the variable interest rate feature or based upon interest rates currently available to the Company.

The estimated fair value and carrying value of the Company's debt at March 31, 2017 and December 31, 2016 is $58.6 million and $49.4 million, respectively, based on valuation methodologies using interest rates currently available to the Company which are Level 2 inputs.

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4. Goodwill and Other Intangible Assets

Changes in the Company’s goodwill balance for the three months ended March 31, 2017 are summarized in the table below (in thousands):

Balance at December 31, 2016	$	69,097
Acquired in business combinations	13,574
Foreign currency translation adjustment	132
Balance at March 31, 2017	$	82,803

Intangible assets, net, include the estimated acquisition-date fair values of customer relationships, marketing-related assets, and developed technology that the Company recorded as part of its business acquisitions.

The following is a summary of the Company’s intangible assets, net (in thousands):

	Estimated Useful Life (Years)	Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount
March 31, 2017:
Customer relationships	1-10	$	36,358	$	13,396	$	22,962
Trade name	1.5-3	2,808		2,564		244
Developed technology	4-7	19,704		7,977		11,727
Total intangible assets		$	58,870	$	23,937	$	34,933

	Estimated Useful Life (Years)	Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount
December 31, 2016:
Customer relationships	1-10	$	32,703	$	12,418	$	20,285
Trade name	1.5-3	2,636		2,462		174
Developed technology	4-7	15,228		7,175		8,053
Total intangible assets		$	50,567	$	22,055	$	28,512

The following table summarizes the Company's weighted-average amortization period, in total and by major finite-lived intangible asset class (in years), as of:

	March 31, 2017	December 31, 2016
Customer relationships	9.3	9.3
Trade name	2.7	2.8
Developed technology	6.5	6.3
Total weighted-average amortization period	8.0	8.0

The Company periodically reviews the estimated useful lives of its identifiable intangible assets, taking into consideration any events or circumstances that might result in either a diminished fair value or revised useful life. There have been no indicators of impairment or change in the useful life during the three months ended March 31, 2017 and 2016. Total amortization expense was $1.8 million and $1.9 million during the three months ended March 31, 2017 and 2016, respectively.

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Estimated annual amortization expense for the next five years and thereafter is as follows (in thousands):

	Amortization Expense
Year ending December 31:
Remainder of 2017	$	5,344
2018	6,719
2019	5,854
2020	4,887
2021 and thereafter	12,129
Total	$	34,933

5. Income Taxes

The Company’s income tax provision for the three months ended March 31, 2017 and 2016 reflects its estimate of the effective tax rates expected to be applicable for the full years, adjusted for any discrete events that are recorded in the period in which they occur. The estimates are re-evaluated each quarter based on the estimated tax expense for the full year. The tax provision for the three months ended March 31, 2017 and 2016 is primarily related to foreign income taxes associated with our Canadian operations, changes in deferred tax liabilities associated with amortization of United States tax deductible goodwill, alternative minimum tax and state taxes in certain states in which the Company does not file on a consolidated basis or have net operating loss carryforwards. The Company has historically incurred operating losses in the United States and, given its cumulative losses and limited history of profits, has recorded a valuation allowance against its United States net deferred tax assets, exclusive of tax deductible goodwill, at March 31, 2017 and 2016.

The Company has reflected any uncertain tax positions within its current taxes payable, but none in deferred taxes. Federal, state, and foreign income tax returns have been filed in jurisdictions with varying statutes of limitations. Varying among the separate companies, tax years 1998 through 2016 remain subject to examination by federal and most state tax authorities due to our net operating loss carryforwards. In foreign jurisdictions, tax years 2008 through 2016 remain subject to examination. The Company increased both its net operating loss deferred tax asset and its valuation allowance by $152 thousand upon adoption of ASU No. 2016-09 relating to certain tax deductions associated with stock option transactions greater than the stock-related compensation expense for financial statement purposes.

6. Debt

Long-term debt consisted of the following at March 31, 2017 and December 31, 2016 (in thousands):

	March 31, 2017			December 31, 2016
Senior secured loans (includes unamortized discount of $1,440 and $1,442 based on an imputed interest rate of 6.4% and 6.6%, at March 31, 2017 and December 31, 2016, respectively)	$	57,176		$	47,929
Less current maturities	(2,685		)	(2,190		)
Total long-term debt	$	54,491		$	45,739

Loan and Security Agreements

On November 15, 2016, Upland Software, Inc. (the “Company”) amended its Credit Agreement (the “Credit Agreement”) with a consortium of lenders (the “Lenders”), Wells Fargo Capital Finance, as agent, providing for a secured credit facility (the “Loan Facility”).

As of March 31, 2017, there were no amounts drawn on its (i) U.S. revolving loans outstanding under the

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Credit Agreement, or on its (ii) Canadian revolving credit facility, and there was (iii) $53.1 million in U.S. term loans outstanding under the Credit Agreement; and (iv) $5.5 million in Canadian term loans outstanding under the Credit Agreement.

See Note 12 of the Notes to Unaudited Condensed Consolidated Financial Statements for more information regarding additions to this facility.

Loans

The Credit Agreement provides for up to $90.0 million of financing credit as outlined below.

The Credit Agreement provides (i) a U.S. revolving credit facility in an aggregate principal amount of up to $9.0 million (the “U.S. Revolver”), (ii) a U.S. term loan facility in an aggregate principal amount of up to $44.4 million (the “U.S. Term Loan”) which is fully drawn, (iii) a delayed draw term loan facility in an aggregate principal amount of up to $10.0 million (the “DDTL”), which was fully drawn during January, 2017 to finance the acquisition of Omtool, (iv) a Canadian revolving credit facility in an aggregate principal amount of up to $1.0 million (the “Canadian Revolver” and, together with the U.S. Revolver, the “Revolver”); and (v) a Canadian term loan facility in an aggregate principal amount of up to $5.6 million (the “Canadian Term Loan” and, together with the U.S. Term Loan, the “Term Loan”).

The Credit Agreement also includes provisions for optional, uncommitted increases in the maximum size of the loan facility available under the Credit Agreement by an aggregate principal amount of $20.0 million upon the satisfaction of the terms and conditions set forth in the Credit Agreement.

The Credit Agreement also provides for, among other things, (i) a maturity date of November 15, 2021, (ii) a maximum amount of permitted stock repurchases of $8.3 million, and (iii) a maximum amount of seller subordinated indebtedness permitted to be incurred in connection with permitted acquisitions of $16.7 million.

Terms of Revolver

Loans under the Revolver are available up to the lesser of (i) $10.0 million (the “Maximum Revolver Amount”) or (ii) the result of (a) 100% multiplied by (subject to step-downs beginning December 31, 2016) of certain subsidiaries' recurring revenues on a trailing twelve month basis, minus (b) the outstanding balance of the Term Loans and any swing line loans made under the Credit Agreement (such amount, the “Credit Amount”). The Revolver provides a subfacility whereby Borrowers may request letters of credit (the “Letters of Credit”) in an aggregate amount not to exceed, at any one time outstanding, $0.5 million and $0.25 million, from the U.S & Canadian facilities, respectively. The aggregate amount of outstanding Letters of Credit are reserved against the credit availability under the Maximum Revolver Amount and the Credit Amount.

Loans under the Revolver may be borrowed, repaid and reborrowed until November 15, 2021 (the “Maturity Date”), at which time all amounts borrowed under the Credit Agreement must be repaid.

Terms of Term Loans

The Term Loans are repayable, on a quarterly basis beginning December 31, 2016, by an amount equal to 5.0% per annum of the original principal amount of such loan. Any amount remaining unpaid is due and payable in full on the Maturity Date.

Terms of Delay Draw Term Loan

Pursuant to the terms of the Credit Agreement, the DDTL is to be used to finance acquisitions. The DDTL can be drawn upon until November 15, 2018, and was drawn in full in January, 2017 to finance the acquisition of Omtool. The DDTL is repayable, on a quarterly basis, by an amount equal to 5.0% per annum of the original funded amount of the DDTL. Any amount remaining unpaid would be due and payable in full on the Maturity Date.

Other Terms of Loan Facility

At the option of the Company, U.S. loans accrue interest at a per annum rate based on (i) the U.S. base rate plus a margin ranging from 3.0% to 4.0% depending on the leverage ratio or (ii) the U.S. LIBOR rate determined in accordance with the Credit Agreement (based on 1, 2, 3 or 6-month interest periods) plus a margin ranging from 4.0% to 5.0% depending on the leverage ratio. The U.S. base rate is a rate equal to the highest of the federal funds rate plus a margin equal to 0.5%, the U.S. LIBOR rate for a 1-month interest period plus 1.0% and Wells Fargo Capital Finance’s prime rate.

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At the option of the Company, the Canadian loans accrue interest at a per annum rate based on (i) the Canadian prime rate or the U.S. base rate plus a margin ranging from 3.0% to 4.0% depending on the leverage ratio or (ii) the U.S. LIBOR rate determined in accordance with the Credit Agreement (based on 1, 2, 3 or 6-month interest periods) (or the Canadian Bankers Acceptance ("Canadian BA") rate determined in accordance with the Credit Agreement for obligations in Canadian dollars) plus a margin ranging from 4.0% to 5.0% depending on the leverage ratio.

Accrued interest on the loans will be paid monthly, or, with respect to loans that are accruing interest based on the U.S. LIBOR rate or Canadian BA rate, at the end of the applicable U.S. LIBOR or Canadian BA interest rate period.

Lenders are entitled to a premium (the “Prepayment Premium”) in the event of certain prepayments of the loans in an amount equal to (i) from November 15, 2016 to November 15, 2017, 2.0% times the sum of (a) the Maximum Revolver Amount plus (b) the outstanding principal amount of the Term Loan and DDTL on the date immediately prior to the date of the prepayment (such sum, the “Prepayment Amount”) (ii) from November 15, 2017 to November 15, 2018, 1.0% times the Prepayment Amount and (iii) during the period from and after November 15, 2018 to the Maturity Date, 0.0% times the Prepayment Amount. The Company may also be subject to prepayment fees in the case of commitment reductions of the Revolver and also may be obligated to prepay loans upon the occurrence of certain events.

The Company is also obligated to pay other customary servicing fees, letter of credit fees and unused credit facility fees.

The Loan Facility contains customary affirmative and negative covenants. The negative covenants limit the ability of the Company and its subsidiaries to, among other things (in each case subject to customary exceptions for a credit facility of this size and type):

• Incur additional indebtedness or guarantee indebtedness of others;

• Create liens on their assets;

• Make investments, including certain acquisitions;

• Enter into mergers or consolidations;

• Dispose of assets;

• Pay dividends and make other distributions on the Company’s capital stock, and redeem and repurchase the Company’s capital stock;

• Enter into transactions with affiliates; and

• Prepay indebtedness or make changes to certain agreements.

There are certain financial covenants that become more restrictive starting March 31, 2017. If an event of default occurs, at the election of the Lenders, a default interest rate shall apply on all obligations during an event of default, at a rate per annum equal to 2.00% above the applicable interest rate.

The Loan Facility limits the Company's ability to buyback its capital stock, subject to restrictions including a minimum liquidity requirement of $20.0 million before and after any such buyback.

Interest Rate and Financing Costs

Cash interest costs averaged 5.8% and 5.7% under the new Credit Agreement for the three months ended March 31, 2017 and for the year ended December 31, 2016, respectively. In addition, the Company incurred $2.0 million of financing costs associated with the Credit Agreement since inception through March 31, 2017. These financing costs will be amortized to non-cash interest expense over the term of the Credit Agreement.

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Debt Maturities

Future debt maturities of long-term debt (excluding financing costs) at March 31, 2017 are as follows (in thousands):

Year ending December 31:
Remaining 2017	$	2,264
2018	3,019
2019	3,019
2020	3,019
2021	47,295
Thereafter	—
	$	58,616

7. Net Loss Per Share

The following table sets forth the computations of loss per share (in thousands, except share and per share amounts):

	Three Months Ended March 31,
	2017			2016
Numerator:
Net Loss	$	(5,614	)	$	(5,573	)
Denominator:
Weighted–average common shares outstanding, basic and diluted	16,971,393			15,432,405
Net loss per common share, basic and diluted	$	(0.33	)	$	(0.36	)

Due to the net losses for the three months ended March 31, 2017 and 2016, basic and diluted loss per share were the same, as the effect of all potentially dilutive securities would have been anti–dilutive. The following table sets forth the anti–dilutive common share equivalents (which does not include 318,302 common shares issued July 25, 2016 in conjunction with the acquisition of our website analytics business, as a result of the achievement of certain revenue targets):

	March 31,
	2017	2016
Stock options	731,971	751,201
Restricted stock	1,410,247	983,937
Total anti–dilutive common share equivalents	2,142,218	1,735,138

8. Commitments and Contingencies

Purchase Commitments

During the fiscal three months ended March 31, 2017 and 2016, the Company purchased software development services pursuant to a technology services agreement with DevFactory FZ-LLC, in the amount of $0.6 million, and $0.6 million, respectively. See Note 11 — Related Party Transactions for more information regarding regarding our purchase commitment to this related party.

On March 28, 2017, the Company entered into an amendment to the Amended and Restated Technology Services Agreement with DevFactory FZ-LLC to extend the initial term end date from December 31, 2017 to

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December 31, 2021. Additionally, the Company amended the option for either party to renew annually for one additional year. The effective date of the amendment is January 1, 2017.

Litigation

In the normal course of business, the Company may become involved in various lawsuits and legal proceedings. At this time, the Company is not involved in any current or pending legal proceedings and does not anticipate any legal proceedings that may have a material adverse affect on the consolidated financial position or results of operations of the Company.

9. Stockholders' Equity

Restricted Stock Awards

Restricted share activity during the three months ended March 31, 2017 was as follows:

	Number of Restricted Shares Outstanding		Weighted-Average Grant Date Fair Value
Unvested balances at December 31, 2016	839,477		$	7.55
Awards granted	622,520
Awards vested	(34,749	)
Awards forfeited	(17,001	)
Unvested balances at March 31, 2017	1,410,247		$	10.86

Stock Option Activity

Stock option activity during the three months ended March 31, 2017 was as follows:

	Number of Options Outstanding		Weighted– Average Exercise Price
Outstanding at December 31, 2016	759,719		$	6.06
Options granted	—		$	—
Options exercised	(24,748	)	$	6.46
Options forfeited	(2,906	)	$	6.21
Options expired	(94	)	$	6.26
Outstanding at March 31, 2017	731,971		$	6.05

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Share-based Compensation

The Company recognized share-based compensation expense from all awards in the following expense categories (in thousands):

	Three Months Ended March 31,
	2017		2016
Cost of revenue	$	18	$	7
Research and development	60		14
Sales and marketing	23		13
General and administrative	2,203		660
Total	$	2,304	$	694

10. Domestic and Foreign Operations

Revenue by geography is based on the ship-to address of the customer, which is intended to approximate where the customer’s users are located. The ship-to country is generally the same as the billing country. The Company has operations in the U.S., Canada and Europe. Information about these operations is presented below (in thousands):

	Three Months Ended March 31,
	2017		2016
Revenues:
U.S.	$	17,609	$	14,430
Canada	845		1,002
Other International	2,298		2,150
Total Revenues	$	20,752	$	17,582

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11. Related Party Transactions

During the fiscal three months ended March 31, 2017 and 2016, the Company purchased software development services pursuant to a technology services agreement with DevFactory FZ-LLC, in the amount of $0.6 million, and $0.6 million, respectively. On March 28, 2017, the Company entered into an amendment to the Amended and Restated Technology Services Agreement to extend the initial term end date from December 31, 2017 to December 31, 2021. Additionally, the Company amended the option for either party to renew annually for one additional year. The effective date of the amendment is January 1, 2017. The Company has an outstanding purchase commitment in 2017 for software development services pursuant to a technology services agreement in the amount of $2.5 million. For years after 2017, the purchase commitment amount for software development services will be equal to the prior year purchase commitment increased (decreased) by the percentage change in total revenue for the prior year as compared to the preceding year. For example, if 2017 total revenues increase by 10% as compared to 2016 total revenues, then the 2018 purchase commitment will increase by approximately $250,000 from the 2017 purchase commitment amount to approximately $2.8 million.

The Company purchased approximately $752,000 and $62,000 in services from Crossover, Inc. during the three months ended March 31, 2017 and 2016, respectively. While there are no purchase commitments with this company, the Company continues to use their services in 2017.

The Company has an arrangement with a former subsidiary to provide management, human resource/payroll and administrative services, the fees for which the Company received fees during the three months ended March 31, 2017 and 2016 totaling $90,000 in each period.

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12. Subsequent Events

Acquisitions

On April 21, 2017, the Company acquired RightAnswers, Inc., a cloud-based knowledge management system. The purchase price was $17.2 million in cash at closing, net of cash acquired, and a $2.5 million cash holdback payable in one year (a portion of which is available to satisfy indemnification claims) and excludes potential future earn-out payments tied to additional performance-based goals.

Amendment of Credit Agreement

On April 21, 2017, the Company entered into a Fourth Amendment to the Credit Agreement (the “Amendment”) that amended its Credit Agreement dated as of May 14, 2015 (the “Credit Agreement”) among the Company, certain of its domestic and Canadian subsidiaries and each of the lenders party thereto.

After giving effect to the Amendment, the Credit Agreement provides for an additional term loan of $15,000,000, which was fully funded in conjunction with the acquisition of RightAnswers, Inc. under the Company’s existing $90,000,000 credit facility.

The Amendment also provides for, among other things, (i) the availability of U.S. and Canadian revolving loans up to the lesser of (x) $10,000,000 and (y) 108.75% (subject to step-downs beginning June 30, 2017) of the Borrowers’ recurring revenues on a trailing twelve month pro forma basis minus the outstanding balance of loans and letters of credit made under the Credit Agreement, (ii) an allowance for earn-outs in relation to permitted acquisitions, and (iii) an increase in the maximum amount of purchase consideration payable in respect of all permitted acquisitions $75,000,000 to $150,000,000.

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Forward Looking Statements

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our unaudited condensed consolidated financial statements and the notes thereto appearing elsewhere in this Quarterly Report on Form 10-Q.

This Quarterly Report on Form 10-Q contains “forward-looking statements” within the meaning of Section 27A of the Securities Act, and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). Forward-looking statements may be identified by the use of forward-looking words such as “anticipate,” “believe,” “may,” “will,” “continue,” “seek,” “estimate,” “intend,” “hope,” “predict,” “could,” “should,” “would,” “project,” “plan,” “expect” or the negative or plural of these words or similar expressions, although not all forward-looking statements contain these words. Factors or risks that could cause our actual results to differ from the results we anticipate include, but are not limited to:

• our financial performance and our ability to achieve or sustain profitability or predict future results;

• our ability to attract and retain customers;

• our ability to deliver high-quality customer service;

• the growth of demand for enterprise work management applications;

• our ability to effectively manage our growth;

• our ability to consummate and integrate acquisitions;

• maintaining our senior management team and key personnel;

• our ability to maintain and expand our direct sales organization;

• our ability to obtain financing in the future on acceptable terms or at all;

• our ability to adapt to changing market conditions and competition;

• our ability to successfully enter new markets and manage our international expansion;

• the operation and reliability of our third-party data centers and hosting providers;

• our ability to manage our consultants and contractors;

• our ability to adapt to technological change and continue to innovate;

• economic and financial conditions;

• our ability to integrate our applications with other software applications;

• maintaining and expanding our relationships with third parties;

• costs associated with defending intellectual property infringement and other claims;

• our ability to maintain, protect and enhance our brand and intellectual property;

• our ability to comply with privacy laws and regulations; and

• other risk factors included under “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2016, filed with the SEC on March 30, 2017, as updated by this Quarterly Report on Form 10-Q.

The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties and other factors that could cause actual results to differ materially from our forward-looking statements, including risks and uncertainties detailed in this and our other reports and filings with the SEC. The forward-looking statements in this Quarterly Report on Form 10-Q represent our views as of the date of this

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Quarterly Report on Form 10-Q. We anticipate that subsequent events and developments may cause our views to change. However, while we may elect to update these forward-looking statements at some point in the future, we have no current intention of doing so except to the extent required by applicable law. You should, therefore, not rely on these forward-looking statements as representing our views as of any date subsequent to the date of this Quarterly Report on Form 10-Q.

Overview

We provide cloud-based enterprise work management software. We define enterprise work management software as software applications that enable organizations to plan, manage and execute projects and work. Our family of applications enables users to manage their projects, professional workforce and IT investments, automate document-intensive business processes and effectively engage with their customers, prospects and community via the web and mobile technologies.

The continued growth of an information-based economy has given rise to a large and growing group of knowledge workers who operate in dynamic work environments as part of geographically dispersed and virtual teams. We believe that manual processes and legacy on-premise enterprise systems are insufficient to address the needs of the modern work environment. In order for knowledge workers to be successful, they need to interact with intuitive enterprise work systems in a collaborative way, including real-time access. Today, legacy processes and systems are being disrupted and replaced by cloud-based enterprise work management software that improves visibility, collaboration and productivity.

In response to these changes, we are providing organizations and their knowledge workers with software applications that better align resources with business objectives and increase visibility, governance, collaboration, quality of customer experience and responsiveness to changes in the business environment. This results in increased work capacity, higher productivity, better execution and greater levels of customer engagement. Our applications are easy-to-use, scalable and offer real-time collaboration for knowledge workers distributed on a local or global scale. Our applications address enterprise work challenges in the following categories:

• Project & Information Technology (IT) Management. Enables users to manage their organization’s projects, professional workforce and IT costs.

• Workflow Automation. Enables users to automate document-intensive workflow business processes across their enterprise and supply chain.

• Digital Engagement. Enables users to effectively engage with their customers, prospects and community via the web and mobile technologies.

We sell our software applications primarily through a direct sales organization comprised of inside sales and field sales personnel. In addition to our direct sales organization, we have an indirect sales organization, which sells to distributors and value-added resellers. We employ a land-and-expand go-to-market strategy. After we demonstrate the value of an initial application to a customer, our sales and account management teams work to expand the adoption of that initial application across the customer, as well as cross-sell additional applications to address other enterprise work management needs of the customer. Our customer success organization supports our direct sales efforts by managing the post-sale customer lifecycle.

Our subscription agreements are typically sold either on a per-seat basis or on a minimum contracted volume basis with overage fees billed in arrears, depending on the application being sold. We service customers ranging from large global corporations and government agencies to small- and medium-sized businesses. We have more than 2,500 customers with over 250,000 users across a broad range of industries, including financial services, retail, technology, manufacturing, education, consumer goods, media, telecommunications, government, food and beverage, healthcare and life sciences.

Through a series of acquisitions and integrations, we have established a diverse family of software applications under the Upland brand and in three product categories (Project & IT Management, Workflow Automation, and Digital Engagement), each of which addresses a specific enterprise work management need. Our revenue has grown from $22.8 million in 2012 to $74.8 million in 2016, representing a 228% period-over-period

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growth rate. See Note 10 — Domestic and Foreign Operations in Notes to Unaudited Condensed Consolidated Financial Statements for more information regarding our revenue as it relates to domestic and foreign operations.

To support continued growth, we intend to pursue acquisitions of complementary technologies, products and businesses. This will expand our product families, customer base, and market access resulting in increased benefits of scale. We will prioritize acquisitions within the product categories we currently participate in, including Project & IT Management, Workflow Automation, and Digital Engagement. Consistent with our growth strategy, we have made thirteen acquisitions since February, 2012 through March 31, 2017, excluding an additional acquisition in April, 2017. See Note 12 — Subsequent Events in Notes to Unaudited Condensed Consolidated Financial Statements for more information regarding events occurring after March 31, 2017.

Key Metrics

In addition to the GAAP financial measures described below in “—Components of Operating Results,” we regularly review the following key metrics to evaluate and identify trends in our business, measure our performance, prepare financial projections and make strategic decisions.

Adjusted EBITDA

We monitor our Adjusted EBITDA to help us evaluate the effectiveness and efficiency of our operations. Adjusted EBITDA is a non-GAAP financial measure. We define Adjusted EBITDA as net income (loss), calculated in accordance with GAAP, plus net income (loss) from discontinued operations, depreciation and amortization expense, interest expense, net, other expense (income), net, provision for income taxes, stock-based compensation expense, acquisition-related expenses, non-recurring litigation costs, and purchase accounting adjustments for deferred revenue.

The following table presents a reconciliation of net loss from continuing operations, the most comparable GAAP measure, to Adjusted EBITDA for each of the periods indicated.

	Three Months Ended March 31,
	2017			2016
	(dollars in thousands)
Reconciliation of Net loss to Adjusted EBITDA:
Net Loss	$	(5,614	)	$	(5,573	)
Add:
Depreciation and amortization expense	2,398			2,515
Interest expense, net	935			561
Other expense, net	112			748
Provision for income taxes	951			103
Stock-based compensation expense	2,304			694
Acquisition-related expense	3,691			2,428
Nonrecurring litigation expense	—			12
Purchase accounting deferred revenue discount	679			515
Adjusted EBITDA	$	5,456		$	2,003
Weighted average ordinary shares outstanding - basic	16,971,393			15,432,405
Weighted average ordinary shares outstanding - diluted	17,761,803			15,702,270
Adjusted EBITDA per share - basic	$	0.32		$	0.13
Adjusted EBITDA per share - diluted	$	0.31		$	0.13
Total revenue plus purchase accounting deferred revenue discount	$	21,431		$	18,097
Adjusted EBITDA margin	26		%	11		%

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We believe that Adjusted EBITDA provides useful information to management, investors and others in understanding and evaluating our operating results for the following reasons:

• Adjusted EBITDA is widely used by investors and securities analysts to measure a company’s operating performance without regard to items that can vary substantially from company to company depending upon their financing, capital structures and the method by which assets were acquired;

• Our management uses Adjusted EBITDA in conjunction with GAAP financial measures for planning purposes, in the preparation of our annual operating budget, as a measure of our operating performance, to assess the effectiveness of our business strategies and to communicate with our board of directors concerning our financial performance because Adjusted EBITDA eliminates the impact of items that we do not consider indicative of our core operating performance; and

• Adjusted EBITDA provides more consistency and comparability with our past financial performance, facilitates period-to-period comparisons of our operations and also facilitates comparisons with other companies, many of which use similar non-GAAP financial measures to supplement their GAAP results.

Adjusted EBITDA should not be considered as an alternative to net loss or any other measure of financial performance calculated and presented in accordance with GAAP. The use of Adjusted EBITDA has limitations, including:

• Depreciation and amortization are non-cash charges, and the assets being depreciated or amortized will often have to be replaced in the future and Adjusted EBITDA does not reflect cash requirements for such replacements; however, much of the depreciation and amortization currently reflected relates to amortization of acquired intangible assets as a result of business combination purchase accounting adjustments, which will not need to be replaced in the future;

• Adjusted EBITDA may not reflect changes in, or cash requirements for, our working capital needs or contractual commitments;

• Adjusted EBITDA does not reflect the potentially dilutive impact of stock-based compensation;

• Adjusted EBITDA does not reflect interest or tax payments that could reduce cash available for use; and,

• Other companies, including companies in our industry, might calculate Adjusted EBITDA or similarly titled measures differently, which reduces their usefulness as comparative measures.

Because of these limitations, you should consider Adjusted EBITDA together with other financial performance measures, including various cash flow metrics, net loss and our other GAAP results.

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Results of Operations

Consolidated Statements of Operations Data

The following tables set forth our results of operations for the specified periods, as well as our results of operations for the specified periods as a percentage of revenue. The period-to-period comparisons of results of operations are not necessarily indicative of results for future periods.

	Three Months Ended March 31,
	2017					2016
	Amount			Percent of Revenue		Amount			Percent of Revenue
	(dollars in thousands, except share and per share data)
Revenue:
Subscription and support	$	18,135		87	%	$	15,241		87	%
Perpetual license	694			3	%	318			2	%
Total product revenue	18,829			90	%	15,559			89	%
Professional services	1,923			10	%	2,023			11	%
Total revenue	20,752			100	%	17,582			100	%
Cost of revenue:
Subscription and support (1)(3)	5,893			28	%	5,226			30	%
Professional services (1)	1,135			6	%	1,624			9	%
Total cost of revenue	7,028			34	%	6,850			39	%
Gross profit	13,724			66	%	10,732			61	%
Operating expenses:
Sales and marketing (1)	3,221			16	%	3,069			17	%
Research and development (1)	3,477			17	%	3,910			22	%
Refundable Canadian tax credits	(117		)	(1	)%	(109		)	(1	)%
General and administrative (1)(2)	5,904			28	%	4,123			23	%
Depreciation and amortization	1,164			6	%	1,472			8	%
Acquisition-related expenses	3,691			18	%	2,428			16	%
Total operating expenses	17,340			84	%	14,893			85	%
Loss from operations	(3,616		)	(18	)%	(4,161		)	(24	)%
Other Expense:
Interest expense, net	(935		)	(5	)%	(561		)	(3	)%
Other expense, net	(112		)	—	%	(748		)	(4	)%
Total other expense	(1,047		)	(5	)%	(1,309		)	(7	)%
Loss before provision for income taxes	(4,663		)	(23	)%	(5,470		)	(31	)%
Provision for income taxes	(951		)	(4	)%	(103		)	(1	)%
Net loss	$	(5,614	)	(27	)%	$	(5,573	)	(32	)%
Loss per common share, basic and diluted	$	(0.33	)			$	(0.36	)
Weighted-average common shares outstanding, basic and diluted	16,971,393					15,432,405
(1) Includes stock-based compensation detailed under Share-based Compensation in Note 9 — Stockholders' Equity.
(2) Includes General and administrative stock-based compensation of $2,203 and $660 for the three months ended March 31, 2017 and 2016, respectively.
(3) Includes depreciation and amortization of $1,234 and $1,043 for the three months ended March 31, 2017 and 2016, respectively.

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Comparison of the Three Months Ended March 31, 2017 and 2016

Revenue

	Three Months Ended March 31,
	2017			2016			% Change
	(dollars in thousands)
Revenue:
Subscription and support	$	18,135		$	15,241		19	%
Perpetual license	694			318			118	%
Total product revenue	18,829			15,559			21	%
Professional services	1,923			2,023			(5	)%
Total revenue	$	20,752		$	17,582		18	%
Percentage of revenue:
Subscription and support	87		%	87		%
Perpetual license	3		%	2		%
Total product revenue	90		%	89		%
Professional services	10		%	11		%
Total revenue	100		%	100		%

Total revenue was $20.8 million in the three months ended March 31, 2017, compared to $17.6 million in the three months ended March 31, 2016, an increase of$3.2 million, or 18%. The 2017 and 2016 acquisitions contributed an increase of $3.4 million after the reduction of $0.7 million purchase accounting deferred revenue discount. Total revenue declined by $0.8 million due to the divestiture of the EPM Live product line in Q1 2016. Therefore, total revenue for the organic business increased by $0.6 million, or 4%.

Subscription and support revenue was $18.1 million in the three months ended March 31, 2017, compared to $15.2 million in the three months ended March 31, 2016, an increase of$2.9 million, or 19%. The 2017 and 2016 acquisitions contributed to an increase in subscription and support revenue of $2.8 million after the reduction of $0.7 million purchase accounting deferred revenue discount. Subscription and support revenue decreased by $0.5 million due to the divestiture of the EPM Live product line in Q1 2016. Therefore, subscription and support revenue for the organic business increased by $0.6 million, or 4%.

Perpetual license revenue was $0.7 million in the three months ended March 31, 2017, as compared to $0.3 million in the three months ended March 31, 2016, an increase of$0.4 million, or 118%. The 2017 and 2016 acquisitions contributed an increase of $0.4 million. Therefore, perpetual license revenue for the organic business was flat.

Professional services revenue was $1.9 million in the three months ended March 31, 2017, compared to $2.0 million in the three months ended March 31, 2016, a decrease of$0.1 million, or 5%. The acquisitions we closed in 2017 and 2016 contributed a $0.1 million increase while the divestiture of the EPM product line in Q1 2016 resulted in a $0.2 million decrease in professional services revenue. Therefore, professional services revenue for the organic business was flat.

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Cost of Revenue and Gross Profit Percentage

	Three Months Ended March 31,
	2017			2016			% Change
	(dollars in thousands)
Cost of revenue:
Subscription and support (1)	$	5,893		$	5,226		13	%
Professional services	1,135			1,624			(30	)%
Total cost of revenue	7,028			6,850			3	%
Gross profit	$	13,724		$	10,732		28	%
Percentage of total revenue:
Subscription and support (1)	28		%	30		%
Professional services	6		%	9		%
Total cost of revenue	34		%	39		%
Gross profit	66		%	61		%
(1) Includes depreciation and amortization expense as follows:
Depreciation	$	449		$	445
Amortization	$	785		$	598

Cost of subscription and support revenue was $5.9 million in the three months ended March 31, 2017 , compared to $5.2 million in the three months ended March 31, 2016, an increase of $0.7 million, or 13%. The 2017 and 2016 acquisitions contributed a $0.6 million increase in cost of subscription and support revenue, which consisted primarily of personnel and related costs and amortization intangible assets related to Omtool cloud operations. Cost of subscription and support revenue decreased by $0.3 million due to the divestiture of the EPM Live product line which consisted primarily of personnel and related costs. Therefore, cost of subscription and support revenue for the organic portion of our business increased $0.4 million, primarily related to an increase of mobile messaging costs associated with the Mobile Commons product line.

Cost of professional services revenue was $1.1 million in the three months ended March 31, 2017, compared to $1.6 million in the three months ended March 31, 2016, a decrease of $0.5 million, or 30%. The 2017 and 2016 acquisitions contributed an increase in cost of professional services revenue of $0.1 million primarily due to personnel and related costs. Cost of professional services revenue decreased $0.3 million due to the divestiture of the EPM Live product line consisting primarily of personnel and related costs. Therefore, cost of professional services revenue for the organic portion of our business declined by $0.3 million and consisted primarily of personnel and related costs, most of which is the result of our planned operating efficiencies.

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Operating Expenses

Sales and Marketing Expense

	Three Months Ended March 31,
	2017		2016			% Change
	(dollars in thousands)
Sales and marketing	$3,221		$	3,069		5	%
Percentage of total revenue	16	%	17		%

Sales and marketing expense was $3.2 million in the three months ended March 31, 2017, compared to $3.1 million in the three months ended March 31, 2016, an increase of$0.1 million, or 5%. The 2017 and 2016 acquisitions contributed $0.5 million of increased sales and marketing cost, primarily consisting of personnel and related costs, while the divestiture of the EPM Live product line in Q1 2016 decreased sales and marketing costs by $0.1 million, primarily consisting of personnel and related costs. Therefore, sales and marketing expense declined by $0.3 million and consisted primarily of reduced marketing discretionary spend, most of which is the result of our planned operating efficiences.

Research and Development Expense

	Three Months Ended March 31,
	2017			2016			% Change
	(dollars in thousands)
Research and development	$	3,477		$	3,910		(11	)%
Refundable Canadian tax credits	(117		)	(109		)	7	%
Total research and development	$	3,360		$	3,801		(12	)%
Percentage of total revenue:
Research and development	17		%	22		%
Refundable Canadian tax credits	(1		)%	(1		)%
Total research and development	39		%	37		%

Research and development expense was $3.5 million in the three months ended March 31, 2017, compared to $3.9 million in the three months ended March 31, 2016, a decrease of$0.4 million, or 11%. The 2017 and 2016 acquisitions contributed $0.4 million of increased research and development costs primarily consisting of personnel and related costs while the divestiture of the EPM Live product line in Q1 2016 decreased research and development costs by $0.2 million primarily consisting of personnel and related costs. Therefore, research and development costs for the organic portion of our business decreased by $0.6 million due to a decrease in personnel and related costs in the product development organization, most of which are the result of our planned operating efficiencies.

Refundable Canadian tax credits were $0.1 million in the three months ended March 31, 2017, compared to the same amount in the three months ended March 31, 2016.

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General and Administrative Expense

	Three Months Ended March 31,
	2017			2016			% Change
	(dollars in thousands)
General and administrative	$	5,904		$	4,123		43	%
Percentage of total revenue	28		%	23		%

General and administrative expense was $5.9 million in the three months ended March 31, 2017, compared to $4.1 million in the three months ended March 31, 2016, an increase of$1.8 million, or 43%. An increase in general administrative expense of $0.2 million was due to the 2017 and 2016 acquisitions which consisted primarily of personnel costs. Therefore, general and administrative expense for the organic portion of our business increased by $1.6 million year-over-year, which consisted of non-cash stock compensation expense and is primarily as a result of our increased stock price.

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Depreciation and Amortization Expense

	Three Months Ended March 31,
	2017			2016			% Change
	(dollars in thousands)
Depreciation and amortization:
Depreciation	$	113		$	149		(24	)%
Amortization	1,051			1,323			(21	)%
Total depreciation and amortization	$	1,164		$	1,472		(21	)%
Percentage of total revenue:
Depreciation	1		%	1		%
Amortization	5		%	8		%
Total depreciation and amortization	6		%	9		%

Depreciation and amortization expense was $1.2 million in the three months ended March 31, 2017, compared to $1.5 million in the three months ended March 31, 2016, a decrease of $0.3 million, or 21%. The 2017 and 2016 acquisitions increased the amortization expense by $0.1 million, while depreciation decreased by $0.4 million as a result of assets acquired in earlier years becoming fully amortized or depreciated.

Acquisition-related Expenses

	Three Months Ended March 31,
	2017			2016			% Change
	(dollars in thousands)
Acquisition-related expenses	$	3,691		$	2,428		52	%
Percentage of total revenue	18		%	16		%

Acquisition related expense was $3.7 million in the three months ended March 31, 2017, compared to $2.4 million in the three months ended March 31, 2016, an increase of$1.3 million, or 52%. These one-time acquisition-related expenses vary by acquisition and are expensed as incurred. Included in the three month ended March 31, 2017 is a one-time, non-cash restructuring charge of $1.1 million to write off the remaining contractual commitment for the unneeded portion of the Omtool office lease inherited in the acquisition. The level of acquisition activity varies from period to period so, as a result, year-over-year comparison of these expenses are not necessarily meaningful due to their one-time nature.

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Other Income (Expense)

	Three Months Ended March 31,
	2017			2016			% Change
	(dollars in thousands)
Other expense:
Interest expense, net	$	(935	)	$	(561	)	(67	)%
Other expense, net	(112		)	(748		)	85	%
Total other expense	$	(1,047	)	$	(1,309	)	(20	)%
Percentage of total revenue:
Interest expense, net	(5		)%	(3		)%
Other expense, net	—		%	(4		)%
Total other expense	(5		)%	(7		)%

Interest expense was $0.9 million in the three months ended March 31, 2017, compared to $0.6 million in the three months ended March 31, 2016, an increase in interest expense of $0.3 million, or 67%. The increase was due to an increase in borrowing on our debt facility for the Omtool acquisition in January 2017.

Other expense was $0.1 million in the three months ended March 31, 2017, compared to other expense of $0.7 million in the three months ended March 31, 2016, a decrease of $0.6 million related to to the non-cash accounting loss on the divestiture of the EPMLive assets as part of the acquisition of Hipcricket in March 2016.

Provision for Income Taxes

	Three Months Ended March 31,
	2017			2016			% Change
	(dollars in thousands)
Provision for income taxes	$	(951	)	$	(103	)	823	%
Percentage of total revenue	(4		)%	(1		)%

Provision for income taxes was $1.0 million in the three months ended March 31, 2017, compared to the provision for income taxes of $0.1 million in the three months ended March 31, 2016, an increase of$0.9 million, due primarily to Upland's increased profitability quarter over quarter. This provision for income taxes in the three months ended March 31, 2017 contains a non-cash portion.

Liquidity and Capital Resources

To date, we have financed our operations primarily through capital raising, both through private placements of preferred stock and common stock and sales of our common stock in our initial public offering, cash from operating activities, and to a lesser extent, borrowing under our loan facility and the issuance of seller notes. As of March 31, 2017, we had cash and cash equivalents of $19.4 million, $10.0 million of available borrowings under our loan and security agreements, and $58.6 million of borrowings outstanding under our loan and security agreements compared to cash and cash equivalents of $28.8 million, $20.0 million of available borrowings under our loan and security agreements, and $49.4 million of borrowings outstanding under our loan and security agreements as of December 31, 2016. Subsequent to March 31, 2017, the Company entered into a Fourth Amendment to the Credit Agreement (the “Amendment”) that amended its Credit Agreement dated as of May 14, 2015 (the “Credit Agreement”) among the Company, certain of its domestic and Canadian subsidiaries and each of the lenders party thereto. After giving effect to the Amendment, the Credit Agreement provides for an additional term loan of $15,000,000, which was fully funded in conjunction with the acquisition of RightAnswers, Inc. under the Company’s existing $90,000,000 credit facility.

The Amendment also provides for, among other things, (i) the availability of U.S. and Canadian revolving loans up to the lesser of (x) $10,000,000 and (y) 108.75% (subject to step-downs beginning June 30, 2017) of the Borrowers’ recurring revenues on a trailing twelve month pro forma basis minus the outstanding balance of loans and letters of credit made under the Credit Agreement, (ii) an allowance for earn-outs in relation to permitted

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acquisitions, and (iii) an increase in the maximum amount of purchase consideration payable in respect of all permitted acquisitions $75,000,000 to $150,000,000. Our credit facility also provides for an additional $16.7 million in subordinated seller notes for acquisitions.

As of March 31, 2017 and December 31, 2016, we had a working capital deficit of $7.4 million and surplus of $7.6 million, respectively, which included $26.3 million and $23.6 million of deferred revenue recorded as a current liability as of March 31, 2017 and December 31, 2016, respectively. This deferred revenue will be recognized as revenue in accordance with our revenue recognition policy.

The following table summarizes our cash flows for the periods indicated:

	Three Months Ended March 31,
	2017			2016
	(dollars in thousands)
Consolidated Statements of Cash Flow Data:
Net cash provided by operating activities	$	4,927		$	(118	)
Net cash used in investing activities	(19,659		)	(9,190		)
Net cash provided by financing activities	5,354			4,177
Effect of exchange rate fluctuations on cash	37			243
Change in cash and cash equivalents	(9,341		)	(4,888		)
Cash and cash equivalents, beginning of period	28,758			18,473
Cash and cash equivalents, end of period	$	19,417		$	13,585

Cash Flows from Operating Activities

Cash used in operating activities is significantly influenced by the amount of cash we invest in personnel and infrastructure to support the anticipated growth of our business. Our operating assets and liabilities consist primarily of cash, receivables from customers and unbilled professional services, accounts payable and accrued expenses and deferred revenues. The volume of professional services rendered and the related timing of collections on those bookings, as well as payments of our accounts payable and accrued payroll and related benefits affect these account balances.

Our cash provided by operating activities for the three months ended March 31, 2017 primarily reflects our net loss of $5.6 million plus non-cash expenses that included $2.4 million of depreciation and amortization, $2.3 million of non-cash stock compensation expense, $0.1 million of non-cash interest and $0.2 million of deferred income taxes offset by $0.1 million of foreign currency re-measurement gains. Working capital sources of cash included a $3.9 milliondecrease in accounts receivable, a $0.5 millionincrease in accounts payable, and a $1.2 millionincrease in accrued expenses and other liabilities.

A substantial source of cash is provided as a result of invoicing for subscriptions and support fees in advance, which is recorded as deferred revenue, and is included on our consolidated balance sheet as a liability. Deferred revenue consists of the unearned portion of booked fees for our software subscriptions and support, which is amortized into revenue in accordance with our revenue recognition policy. We assess our liquidity, in part, through an analysis of new subscriptions invoiced, expected cash receipts on new and existing subscriptions, and our ongoing operating expense requirements.

Cash Flows from Investing Activities

Our primary investing activities have consisted of acquisitions of complementary technologies, products and businesses. As our business grows, we expect our primary investing activities to continue to further expand our family of software applications and infrastructure and support additional personnel.

For the three months ended March 31, 2017 cash used in investing activities for business combinations, consisted of cash proceeds paid during the period to certain sellers of the Omtool acquisition, which was acquired in

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January 2017 totaling $19.3 million, purchases of customer relationships of $0.1 million, and purchases of property and equipment of $0.3 million.

Our future capital requirements will depend on many factors, including our growth rate, the timing and extent of spending to support research and development efforts, the expansion of sales and marketing activities, the introduction of new and enhanced applications and professional service offerings and acquisitions of complementary technologies, products and businesses.

Cash Flows from Financing Activities

Our primary financing activities have consisted of capital raised to fund our operations, proceeds from debt obligations entered into to finance our operations, repayments of our debt obligations and share based payment activity.

During the three months ended March 31, 2017, we received $0.1 million related to the issuance of our common stock, borrowed and repaid $6.0 million under our revolving line of credit and borrowed $9.9 million under the delayed draw term loan of our credit agreement (including an offset of $0.1 million in facility-related costs) in conjunction with the acquisition of Omtool, repaid $0.8 million of term notes payable, paid $3.6 million in additional consideration to sellers of acquired businesses, and made principal payments of $0.3 million on capital leases.

Loan and Security Agreements

On November 15, 2016, the Company amended its Credit Agreement (the “Credit Agreement”) with a consortium of lenders, providing for a secured credit facility.

As of March 31, 2017, there were no amounts drawn on the Company's (i) U.S. revolving loans outstanding under the Credit Agreement, or (ii) Canadian revolving credit facility, and there was (iii) $53.1 million in U.S. term loans outstanding under the Credit Agreement; and (iv) $5.5 million in Canadian term loans outstanding under the Credit Agreement.

On April 21, 2017, the Company entered into a Fourth Amendment to the Credit Agreement (the “Amendment”) that amended its Credit Agreement dated as of May 14, 2015 (the “Credit Agreement”) among the Company, certain of its domestic and Canadian subsidiaries and each of the lenders party thereto.

After giving effect to the Amendment, the Credit Agreement provides for an additional term loan of $15,000,000, which was fully funded in conjunction with the acquisition of RightAnswers, Inc. under the Company’s existing $90,000,000 credit facility.

The Amendment also provides for, among other things, (i) the availability of U.S. and Canadian revolving loans up to the lesser of (x) $10,000,000 and (y) 108.75% (subject to step-downs beginning June 30, 2017) of the Borrowers’ recurring revenues on a trailing twelve month pro forma basis minus the outstanding balance of loans and letters of credit made under the Credit Agreement, (ii) an allowance for earn-outs in relation to permitted acquisitions, and (iii) an increase in the maximum amount of purchase consideration payable in respect of all permitted acquisitions $75,000,000 to $150,000,000.

Loans

The Credit Agreement provides for up to $90.0 million of financing credit as outlined below.

The Credit Agreement provides (i) a U.S. revolving credit facility in an aggregate principal amount of up to $9.0 million (the “U.S. Revolver”), (ii) a U.S. term loan facility in an aggregate principal amount of up to $44.4 million (the “U.S. Term Loan”) which is fully drawn, (iii) a delayed draw term loan facility in an aggregate principal amount of up to $10.0 million (the “DDTL”) which was drawn during January, 2017 to finance the acquisition of Omtool. (iv) a Canadian revolving credit facility in an aggregate principal amount of up to $1.0 million (the “Canadian Revolver” and, together with the U.S. Revolver, the “Revolver”); and (v) a Canadian term loan facility in an aggregate principal amount of up to $5.6 million (the “Canadian Term Loan” and, together with the U.S. Term Loan, the “Term Loan”).

The Credit Agreement also includes provisions for optional, uncommitted increases in the maximum size of

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the loan facility available under the Credit Agreement by an aggregate principal amount of $20.0 million upon the satisfaction of the terms and conditions set forth in the Credit Agreement, of which $15.0 million was committed and drawn in conjunction with the acquisition of RightAnswers, Inc. in April, 2017.

The Credit Agreement also provides for, among other things, (i) a maturity date of November 15, 2021, (ii) a maximum amount of permitted stock repurchases of $8.3 million, and (iii) a maximum amount of seller subordinated indebtedness permitted to be incurred in connection with permitted acquisitions of $16.7 million.

Terms of Revolver

Loans under the Revolver are available up to the lesser of (i) $10.0 million (the “Maximum Revolver Amount”) or (ii) the result of (a) 100% multiplied by (subject to step-downs beginning December 31, 2016) of certain subsidiaries' recurring revenues on a trailing twelve month basis, minus (b) the outstanding balance of the Term Loans and any swing line loans made under the Credit Agreement (such amount, the “Credit Amount”). The Revolver provides a subfacility whereby Borrowers may request letters of credit (the “Letters of Credit”) in an aggregate amount not to exceed, at any one time outstanding, $0.5 million and $0.25 million, from the U.S & Canadian facilities, respectively. The aggregate amount of outstanding Letters of Credit are reserved against the credit availability under the Maximum Revolver Amount and the Credit Amount.

Loans under the Revolver may be borrowed, repaid and reborrowed until November 15, 2021 (the “Maturity Date”), at which time all amounts borrowed under the Credit Agreement must be repaid.

Terms of Term Loans

The Term Loans are repayable, on a quarterly basis beginning December 31, 2016, by an amount equal to 5.0% per annum of the original principal amount of such loan. Any amount remaining unpaid is due and payable in full on the Maturity Date.

Terms of Delay Draw Term Loan

Pursuant to the terms of the Credit Agreement, the DDTL is to be used to finance acquisitions. The DDTL can be drawn upon until November 15, 2018, and was drawn in full in January, 2017 to finance the acquisition of Omtool. The DDTL is repayable, on a quarterly basis, by an amount equal to 5.0% per annum of the original funded amount of the DDTL. Any amount remaining unpaid would be due and payable in full on the Maturity Date.

Other Terms of Loan Facility

At the option of the Company, U.S. loans accrue interest at a per annum rate based on (i) the U.S. base rate plus a margin ranging from 3.0% to 4.0% depending on the leverage ratio or (ii) the U.S. LIBOR rate determined in accordance with the Credit Agreement (based on 1, 2, 3 or 6-month interest periods) plus a margin ranging from 4.0% to 5.0% depending on the leverage ratio. The U.S. base rate is a rate equal to the highest of the federal funds rate plus a margin equal to 0.5%, the U.S. LIBOR rate for a 1-month interest period plus 1.0% and Wells Fargo Capital Finance’s prime rate.

At the option of the Company, the Canadian loans accrue interest at a per annum rate based on (i) the Canadian prime rate or the U.S. base rate plus a margin ranging from 3.0% to 4.0% depending on the leverage ratio or (ii) the U.S. LIBOR rate determined in accordance with the Credit Agreement (based on 1, 2, 3 or 6-month interest periods) (or the Canadian Bankers Acceptance ("Canadian BA") rate determined in accordance with the Credit Agreement for obligations in Canadian dollars) plus a margin ranging from 4.0% to 5.0% depending on the leverage ratio.

Accrued interest on the loans will be paid monthly, or, with respect to loans that are accruing interest based on the U.S. LIBOR rate or Canadian BA rate, at the end of the applicable U.S. LIBOR or Canadian BA interest rate period.

Lenders are entitled to a premium (the “Prepayment Premium”) in the event of certain prepayments of the loans in an amount equal to (i) from November 15, 2016 to November 15, 2017, 2.0% times the sum of (a) the Maximum Revolver Amount plus (b) the outstanding principal amount of the Term Loan and DDTL on the date

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immediately prior to the date of the prepayment (such sum, the “Prepayment Amount”) (ii) from November 15, 2017 to November 15, 2018, 1.0% times the Prepayment Amount and (iii) during the period from and after November 15, 2018 to the Maturity Date, 0.0% times the Prepayment Amount. The Company may also be subject to prepayment fees in the case of commitment reductions of the Revolver and also may be obligated to prepay loans upon the occurrence of certain events.

The Company is also obligated to pay other customary servicing fees, letter of credit fees and unused credit facility fees.

The Loan Facility contains customary affirmative and negative covenants. The negative covenants limit the ability of the Company and its subsidiaries to, among other things (in each case subject to customary exceptions for a credit facility of this size and type):

• Incur additional indebtedness or guarantee indebtedness of others;

• Create liens on their assets;

• Make investments, including certain acquisitions;

• Enter into mergers or consolidations;

• Dispose of assets;

• Pay dividends and make other distributions on the Company’s capital stock, and redeem and repurchase the Company’s capital stock;

• Enter into transactions with affiliates; and

• Prepay indebtedness or make changes to certain agreements.

There are certain financial covenants that become more restrictive starting March 31, 2017. If an event of default occurs, at the election of the Lenders, a default interest rate shall apply on all obligations during an event of default, at a rate per annum equal to 2.00% above the applicable interest rate.

The Loan Facility limits the Company's ability to buyback its capital stock, subject to restrictions including a minimum liquidity requirement of $20.0 million before and after any such buyback.

Interest Rate and Financing Costs

Cash interest costs averaged 5.8% and 5.7% under the new Credit Agreement for the three months ended March 31, 2017 and for the year ended December 31, 2016, respectively. In addition, the Company incurred $2.0 million of financing costs associated with the Credit Agreement since inception through March 31, 2017. These financing costs will be amortized to non-cash interest expense over the term of the Credit Agreement.

Off-Balance Sheet Arrangements

During the three months ended March 31, 2017 and 2016, we did not have any relationships with unconsolidated organizations or financial partnerships, such as structured finance or special-purpose entities, that would have been established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or limited purposes.

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Critical Accounting Policies and the Use of Estimates

We prepare our consolidated financial statements in accordance with generally accepted accounting principles in the United States. The preparation of consolidated financial statements also requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, costs and expenses and related disclosures. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances. Actual results could differ significantly from the estimates made by our management. To the extent that there are differences between our estimates and actual results, our future financial statement presentation, financial condition, results of operations and cash flows will be affected. We believe that the accounting policies discussed below are critical to understanding our historical and future performance, as these policies relate to the more significant areas involving management’s judgments and estimates.

The following critical accounting policies reflect significant judgments and estimates used in the preparation of our consolidated financial statements:

• revenue recognition and deferred revenue;

• stock-based compensation;

• income taxes; and

• business combinations and the recoverability of goodwill and long-lived assets.

Other Key Accounting Policies

Our unaudited interim financial statements and other financial information for the three months ended March 31, 2017, as presented herein and in Item 1 to this Quarterly Report on Form 10-Q, reflects no material changes in our critical accounting policies and estimates as set forth in our Annual report on Form 10-K for the year ended December 31, 2016 filed with the SEC on March 30, 2017. Please refer to this Annual Report for a detailed description of our critical accounting policies that involve significant management judgment.

We evaluate our estimates, judgments and assumptions on an ongoing basis, and while we believe that our estimates, judgments and assumptions are reasonable, they are based upon information available at the time. Actual results may differ significantly from these estimates under different assumptions, judgments or conditions.

Under Section 107(b) of the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards until such time as those standards apply to private companies. We are choosing to opt out of such extended transition period, however, and we will comply with new or revised accounting standards on the relevant dates on which adoption of such standards is required for non-emerging growth companies. Section 107 of the JOBS Act provides that our decision to opt out of the extended transition period for complying with new or revised accounting standards is irrevocable.

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Item 3. Quantitative and Qualitative Disclosures About Market Risk

We have operations both within the United States and internationally, and we are exposed to market risks in the ordinary course of our business. These risks primarily include interest rate, foreign exchange and inflation risks, as well as risks relating to changes in the general economic conditions in the countries where we conduct business. The statement of operations impact is mitigated by having an offsetting liability in deferred revenue to partially or

completely offset against the outstanding receivable if an account should become uncollectible. Our cash balances are kept in customary operating accounts, a portion of which are insured by the Federal Deposit Insurance Corporation, and uninsured money market accounts. The majority of our cash balances in money market accounts are with Comerica Bank, our former lender under our loan and security agreements. To date, we have not used derivative instruments to mitigate the impact of our market risk exposures. We also have not used, nor do we intend to use, derivatives for trading or speculative purposes.

Interest Rate Risk

Our exposure to market risk for changes in interest rates primarily relates to our cash equivalents and any variable rate indebtedness. The primary objective of our investment activities is to preserve principal while maximizing yields without significantly increasing risk. This objective is accomplished currently by making diversified investments, consisting only of money market mutual funds and certificates of deposit. Any draws under our loan and security agreements bear interest at a variable rate tied to the prime rate. As of March 31, 2017, we had a principal balance of $53.1 million under our U.S. Term Loan, none under our U.S. Revolver, $5.5 million under our Canadian Term Loan and none under our Canadian Revolver. See Note 12 — Subsequent Events in Notes to Unaudited Condensed Consolidated Financial Statements for more information regarding additions to this facility.

As of December 31, 2016, we had a principal balance of $43.8 million under our U.S. Loan Agreement and $5.6 million under our Canadian Loan Agreement.

Foreign Currency Exchange Risk

Our results of operations and cash flows are subject to fluctuations due to changes in foreign currency exchange rates, which expose us to foreign exchange rate risk. In addition, we incur a portion of our operating expenses in foreign currencies, including Canadian dollars, British pounds and Euro, and in the future as we expand into other foreign countries, we expect to incur operating expenses in other foreign currencies. In addition, our customers are generally invoiced in the currency of the country in which they are located. We are exposed to foreign exchange rate fluctuations as the financial results of our international operations are translated from the local functional currency into U.S. dollars upon consolidation. A decline in the U.S. dollar relative to foreign functional currencies would increase our non-U.S. revenue and improve our operating results. Conversely, if the U.S. dollar strengthens relative to foreign functional currencies, our revenue and operating results would be adversely affected. The effect of a hypothetical 10% change in foreign currency exchange rates applicable to our business would have resulted in a change in revenue of $2.1 million for the three months ended March 31, 2017. To date, we have not engaged in any hedging strategies. As our international operations grow, we will continue to reassess our approach to manage our risk relating to fluctuations in foreign currency exchange rates.

Inflation

We do not believe that inflation had a material effect on our business, financial condition or results of

operations in the last three fiscal years. If our costs were to become subject to significant inflationary pressures, we

may not be able to fully offset such higher costs through price increases. Our inability or failure to do so could harm

our business, financial condition and results of operations.

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Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

The term “disclosure controls and procedures,” as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act refers to controls and procedures that are designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that such information is accumulated and communicated to a company’s management, including its principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure.

Our management, with the participation of our Chief Executive Officer and Chief Financial Officer, has evaluated the effectiveness of our disclosure controls and procedures as of March 31, 2017, the end of the period covered by this Quarterly Report on Form 10-Q. Based upon such evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures were effective as of such date.

Changes in Internal Control over Financial Reporting

There were no changes in our internal control over financial reporting during the most recent fiscal quarter ended March 31, 2017 that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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PART II – OTHER INFORMATION

Item 1A. Risk Factors

The risk factor set forth below replaces the risk factor in our Annual Report on Form 10-K for the year ended December 31, 2016, entitled "Our loan facility contains operating and financial covenants that may restrict our business and financing activities." Other than the risk factor set forth below, there have been no material changes from the risk factors disclosed in our Annual Report on Form 10-K for the year ended December 31, 2016.

Our credit facility contains operating and financial covenants that may restrict our business and financing activities.

On November 15, 2016, we entered into a $90 million credit facility with Wells Fargo Capital Finance. The facility is comprised of a $44.4 million term loan, a $10 million revolving credit facility and a $10 million delayed draw term loan for acquisitions. Additionally, the facility provides for uncommitted increases in the maximum size of the loan facility by an aggregate principal amount of $20 million to further support future acquisitions and an additional $16.7 million of subordinated seller notes for acquisitions. As of March 31, 2017, there was $58.6 million outstanding under the credit facility, $58.6 million of which was outstanding under the term loan portion and none outstanding under the revolving portion of the credit facility. See Note 12 — Subsequent Events in Notes to Unaudited Condensed Consolidated Financial Statements for more information regarding our revenue as it relates to Subsequent Events regarding additions to this facility.

Our obligations and the obligations of the co-borrowers and any guarantors under the Wells Fargo credit facility are secured by a security interest in substantially all of our assets and assets of the co-borrowers’ and of any guarantors, including intellectual property. The terms of the credit facility limits, among other things, our ability to

• sell, lease, license or otherwise dispose of assets;

• undergo a change in control;

• consolidate or merge with or into other entities;

• make or own loans, investments and acquisitions;

• create, incur or assume guarantees in respect of obligations of other persons;

• create, incur or assume liens and other encumbrances; or

• pay dividends or make distributions on, or purchase or redeem, our capital stock.

Furthermore, the Wells Fargo credit facility requires us and our subsidiaries to comply with certain financial covenants. The operating and other restrictions and covenants in the credit facility, and in any future financing arrangements that we may enter into, may restrict our ability to finance our operations, engage in certain business activities, or expand or fully pursue our business strategies, or otherwise limit our discretion to manage our business. Our ability to comply with these restrictions and covenants may be affected by events beyond our control, and we may not be able to meet those restrictions and covenants. A breach of any of the restrictions and covenants could result in a default under the credit facility or any future financing arrangements, which could cause any outstanding indebtedness under the credit facility or under any future financing arrangements to become immediately due and payable, and result in the termination of commitments to extend further credit.

Item 6. Exhibits

See the Exhibit Index immediately following the signature page of this Quarterly Report on Form 10-Q, which is incorporated herein by reference.

37

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	UPLAND SOFTWARE, INC.
Dated: May 12, 2017	/s/ Michael D. Hill
	Michael D. Hill
	Chief Financial Officer

38

EXHIBIT INDEX

Exhibit Number	Exhibit Description	Incorporated by Reference
		Form	File No.	Exhibit	Filing Date
3.1	Amended and Restated Certificate of Incorporation, as currently in effect	S-1	333-198574	3.2	October 27, 2014
3.2	Amended and Restated Bylaws, as currently in effect	S-1	333-198574	3.4	October 27, 2014
31.1*	Certification of Chief Executive Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2*	Certification of Chief Financial Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1**	Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.2**	Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101.INS***	XBRL Instance Document
101.SCH***	XBRL Taxonomy Extension Schema Document
101.CAL***	XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF***	XBRL Taxonomy Extension Definition Linkbase Document
101.LAB***	XBRL Taxonomy Extension Label Linkbase Document
101.PRE***	XBRL Taxonomy Extension Presentation Linkbase Document

* Filed herewith.

** Furnished herewith.

*** The financial information contained in these XBRL documents is unaudited and these are not the official publicly filed financial statements of Upland Software, Inc. Investors should continue to rely on the official filed version of the furnished documents and not rely on this information in making investment decisions. In accordance with Rule 402 of Regulation S-T, the information in these exhibits shall not be deemed to be “filed” for purposes of Section 18 of the Exchange Act, or otherwise subject to the liability of that section, and shall not be incorporated by reference into any registration statement or other document filed under the Securities Act, or the Exchange Act, except as shall be expressly set forth by specific reference in such filing.

39

EX-31.1

Exhibit 31.1

CERTIFICATION PURSUANT TO RULES 13A-14(A) AND 15D-14(A) OF THE SECURITIES EXCHANGE ACT OF 1934, AS ADOPTED PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, John T. McDonald, certify that:

1. I have reviewed this Quarterly Report on Form 10-Q of Upland Software, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal controls over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: May 12, 2017

/s/ John T. McDonald

 John T. McDonald

 Chief Executive Officer

 (Principal Executive Officer)

EX-31.2

Exhibit 31.2

CERTIFICATION PURSUANT TO RULES 13A-14(A) AND 15D-14(A) OF THE SECURITIES EXCHANGE ACT OF 1934, AS ADOPTED PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Michael D. Hill, certify that:

1. I have reviewed this Quarterly Report on Form 10-Q of Upland Software, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal controls over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: May 12, 2017

/s/ Michael D. Hill

 Michael D. Hill

 Chief Financial Officer

 (Principal Financial Officer)

EX-32.1

Exhibit 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of Upland Software, Inc. (the “Company”) on Form 10-Q for the period ended March 31, 2017 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, John T. McDonald, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

1. The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2. The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: May 12, 2017

/s/ John T. McDonald

John T. McDonald

Chief Executive Officer

EX-32.2

Exhibit 32.2

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of Upland Software, Inc. (the “Company”) on Form 10-Q for the period ended March 31, 2017 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Michael D. Hill, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

1. The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2. The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: May 12, 2017

/s/ Michael D. Hill

Michael D. Hill

Chief Financial Officer

XML

Document and Entity Information - shares	3 Months Ended
	Mar. 31, 2017	May 05, 2017
Document and Entity Information [Abstract]
Entity Registrant Name	Upland Software, Inc.
Entity Central Index Key	0001505155
Current Fiscal Year End Date	--12-31
Entity Filer Category	Non-accelerated Filer
Document Type	10-Q
Document Period End Date	Mar. 31, 2017
Document Fiscal Year Focus	2017
Document Fiscal Period Focus	Q1
Amendment Flag	false
Entity Common Stock, Shares Outstanding		18,437,943

XML

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016
Current assets:
Cash and cash equivalents	$ 19,417	$ 28,758
Accounts receivable (net of allowance of $622 and $658 at March 31, 2017 and December 31, 2016, respectively)	12,157	15,254
Prepaid and other	3,589	3,287
Total current assets	35,163	47,299
Canadian tax credits receivable	1,101	978
Property and equipment, net	4,355	4,356
Intangible assets, net	34,933	28,512
Goodwill	82,803	69,097
Other assets	355	346
Total assets	158,710	150,588
Current liabilities:
Accounts payable	1,945	1,268
Accrued compensation	3,640	2,541
Accrued expenses and other	6,902	5,505
Deferred revenue	26,328	23,552
Due to sellers	1,057	4,642
Current maturities of notes payable (includes unamortized discount of $334 and $329 at March 31, 2017 and December 31, 2016, respectively)	2,685	2,190
Total current liabilities	42,557	39,698
Canadian tax credit liability to sellers	0	361
Notes payable, less current maturities (includes unamortized discount of $1,106 and $1,113 at March 31, 2017 and December 31, 2016, respectively)	54,491	45,739
Deferred revenue	227	247
Noncurrent deferred tax liability, net	3,600	3,404
Other long-term liabilities	1,956	2,126
Total liabilities	102,831	91,575
Stockholders’ equity:
Common stock, $0.0001 par value; 50,000,000 shares authorized: 18,391,917 and 17,785,288 shares issued and outstanding as of March 31, 2017 and December 31, 2016, respectively	2	2
Additional paid-in capital	126,968	124,566
Accumulated other comprehensive loss	(3,074)	(3,152)
Accumulated deficit	(68,017)	(62,403)
Total stockholders’ equity	55,879	59,013
Total liabilities and stockholders’ equity	$ 158,710	$ 150,588

XML

Condensed Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016
Statement of Financial Position [Abstract]
Allowance for doubtful accounts	$ 622	$ 658
Unamortized discount, current	334	329
Unamortized discount, noncurrent	$ 1,106	$ 1,113
Par value (in USD per share)	$ 0.0001	$ 0.0001
Shares authorized (in shares)	50,000,000	50,000,000
Shares issued (in shares)	18,391,917	17,785,288
Shares outstanding (in shares)	18,391,917	17,785,288

XML

Condensed Consolidated Statements of Operations - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Revenue:
Subscription and support	$ 18,135	$ 15,241
Perpetual license	694	318
Total product revenue	18,829	15,559
Professional services	1,923	2,023
Total revenue	20,752	17,582
Cost of revenue:
Subscription and support	5,893	5,226
Professional services	1,135	1,624
Total cost of revenue	7,028	6,850
Gross profit	13,724	10,732
Operating expenses:
Sales and marketing	3,221	3,069
Research and development	3,477	3,910
Refundable Canadian tax credits	(117)	(109)
General and administrative	5,904	4,123
Depreciation and amortization	1,164	1,472
Acquisition-related expenses	3,691	2,428
Total operating expenses	17,340	14,893
Loss from operations	(3,616)	(4,161)
Interest expense, net	(935)	(561)
Other expense, net	(112)	(748)
Total other expense	(1,047)	(1,309)
Loss before provision for income taxes	(4,663)	(5,470)
Provision for income taxes	(951)	(103)
Net loss	$ (5,614)	$ (5,573)
Net loss per common share:
Net loss per common share, basic and diluted (in USD per share)	$ (0.33)	$ (0.36)
Weighted-average common shares outstanding, basic and diluted	16,971,393	15,432,405

XML

Condensed Consolidated Statements of Comprehensive Loss - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Statement of Comprehensive Income [Abstract]
Net loss	$ (5,614)	$ (5,573)
Foreign currency translation adjustment	78	476
Comprehensive loss	$ (5,536)	$ (5,097)

XML

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Operating activities
Net loss	$ (5,614)	$ (5,573)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	2,398	2,515
Deferred income taxes	178	(36)
Foreign currency re-measurement (gain) loss	(59)	(359)
Non-cash interest and other expense	75	64
Non-cash stock compensation expense	2,304	694
Loss on disposal of business	0	731
Changes in operating assets and liabilities, net of purchase business combinations:
Accounts receivable	3,935	1,070
Prepaids and other	6	150
Accounts payable	460	(623)
Accrued expenses and other liabilities	1,211	(85)
Deferred revenue	33	1,334
Net cash provided by (used in) operating activities	4,927	(118)
Investing activities
Purchase of property and equipment	(348)	(680)
Purchase of customer relationships	(55)	(408)
Purchase business combinations, net of cash acquired	(19,256)	(8,102)
Net cash used in investing activities	(19,659)	(9,190)
Financing activities
Payments on capital leases	(331)	(519)
Proceeds from notes payable, net of issuance costs	15,927	4,987
Payments on notes payable	(6,755)	(309)
Issuance of common stock, net of issuance costs	98	18
Additional consideration paid to sellers of businesses	(3,585)	0
Net cash provided by financing activities	5,354	4,177
Effect of exchange rate fluctuations on cash	37	243
Change in cash and cash equivalents	(9,341)	(4,888)
Cash and cash equivalents, beginning of period	28,758	18,473
Cash and cash equivalents, end of period	19,417	13,585
Supplemental disclosures of cash flow information:
Cash paid for interest	864	496
Cash paid for taxes	591	2
Noncash investing and financing activities:
Equipment acquired pursuant to capital lease obligations	144	221
Issuance of common stock in business combination	$ 0	$ 5,700

XML

Summary of Significant Accounting Policies

3 Months Ended

Mar. 31, 2017

Accounting Policies [Abstract]

Summary of Significant Accounting Policies

1. Summary of Significant Accounting Policies

Basis of Presentation

These condensed consolidated financial statements have been prepared in conformity with accounting principles generally accepted in the United States ("GAAP"). The condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

The accompanying unaudited interim condensed consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the "SEC") for interim financial reporting. In the opinion of management of the Company, the unaudited interim condensed consolidated financial statements have been prepared on the same basis as the audited consolidated financial statements and include all adjustments necessary for a fair presentation. The results of operations for the three months ended March 31, 2017 are not necessarily indicative of the results to be expected for the year ending December 31, 2017 or for any other period.

The financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in the Company’s 2016 Annual Report on Form 10-K filed with the SEC on March 30, 2017.

Use of Estimates

The preparation of the accompanying condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenues and expenses. Significant items subject to such estimates include allowance for doubtful accounts, stock-based compensation, contingent consideration, acquired intangible assets, the useful lives of intangible assets and property and equipment, and income taxes. In accordance with GAAP, management bases its estimates on historical experience and on various other assumptions that management believes are reasonable under the circumstances. Management regularly evaluates its estimates and assumptions using historical experience and other factors; however, actual results could differ from those estimates.

Concentrations of Credit Risk and Significant Customers

Financial instruments that potentially subject the Company to credit risk consist of cash and cash equivalents and accounts receivable. The Company’s cash and cash equivalents are placed with high-quality financial institutions, which, at times, may exceed federally insured limits. The Company has not experienced any losses in these accounts, and the Company does not believe it is exposed to any significant credit risk related to cash and cash equivalents. The Company provides credit, in the normal course of business, to a number of its customers. The Company performs periodic credit evaluations of its customers and generally does not require collateral. No individual customer represented more than 10% of total revenues in the three months ended March 31, 2017 or 2016 or for the year ended December 31, 2016, or more than 10% of accounts receivable as of March 31, 2017 or December 31, 2016.

Fair Value of Financial Instruments

The Company’s financial instruments consist principally of cash and cash equivalents, accounts receivable, and accounts payable, and long–term debt. The carrying value of cash and cash equivalents, accounts receivable, accounts payable approximate fair value, primarily due to short maturities. The carrying values of the Company’s debt instruments approximated their fair value based on rates currently available to the Company.

Recent Accounting Pronouncements

Recently issued accounting pronouncements not yet adopted

In May 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2014-09, Revenue from Contracts with Customers. This ASU amends the existing accounting standards for revenue recognition and is based on the principle that revenue should be recognized to depict the transfer of goods or services to a customer at an amount that reflects the consideration a company expects to receive in exchange for those goods or services. The Company will adopt this ASU on January 1, 2018, and we expect to use the modified retrospective application method.  The Company is currently evaluating each of its revenue streams to identify any differences in the timing, measurement or presentation of revenue recognition under the new standard. We expect to have our preliminary evaluation, including the selection of an adoption method, completed by the end of the first half of 2017.

In August 2016, the FASB issued ASU No. 2016-15, Classification of Certain Cash Receipts and Cash Payments. ASU 2016-15 is intended to add or clarify guidance on the classification of certain cash receipts and payments in the statement of cash flows and to eliminate the diversity in practice related to such classifications. The guidance in ASU 2016-15 is required for annual reporting periods beginning after December 15, 2017, with early adoption permitted. The Company is currently evaluating the effect that the adoption of ASU 2016-15 will have on its financial statements.

In January 2017, the FASB issued ASU 2017-01, “Clarifying the Definition of a Business” (“ASU 2017-01”), which revises the definition of a business and assists in the evaluation of when a set of transferred assets and activities is a business. ASU 2017-01 is effective for interim and annual reporting periods beginning after December 15, 2017, and should be applied prospectively. Early adoption is permitted under certain circumstances.

In February 2016, the FASB issued ASU 2016-02, Leases. The core change with ASU 2016-2 is the requirement for the recognition of lease assets and lease liabilities by lessees for those leases classified as operating leases under previous GAAP. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2018, with early adoption permitted. The Company is currently evaluating the effect that the adoption of ASU 2016-02 will have on its financial statements.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments, which changes the impairment model for most financial assets. The new model uses a forward-looking expected loss method, which will generally result in earlier recognition of allowances for losses. ASU 2016-13 is effective for annual and interim periods beginning after December 15, 2019 and early adoption is permitted for annual and interim periods beginning after December 15, 2018. The Company is currently evaluating the effect that the adoption of ASU 2016-13 will have on its financial statements.

In January 2017, the FASB issued ASU No. 2017-04, Intangibles - Goodwill and Other: Simplifying the Test for Goodwill Impairment. ASU 2017-04 eliminates step two of the goodwill impairment test and specifies that goodwill impairment should be measured by comparing the fair value of a reporting unit with its carrying amount. Additionally, the amount of goodwill allocated to each reporting unit with a zero or negative carrying amount of net assets should be disclosed. ASU 2017-04 is effective for annual or interim goodwill impairment tests performed in fiscal years beginning after December 15, 2019; early adoption is permitted. We currently anticipate that the adoption of ASU 2017-04 will not have a material impact on our consolidated financial statements.

Recently adopted accounting pronouncements

In August 2014, the FASB issued ASU No. 2014-15, Presentation of Financial Statements - Going Concern: Disclosure of Uncertainties about an Entity's Ability to Continue as a Going Concern. The new standard provides guidance around management's responsibility to evaluate whether there is substantial doubt about an entity's ability to continue as a going concern and to provide related footnote disclosures. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2016, with early adoption permitted. The Company adopted ASU 2014-15 during the first quarter of 2017. No additional disclosure was deemed necessary upon the adoption of ASU 2014-15. This standard would not result in an amount being recorded.

In March 2016, the FASB issued ASU 2016-09, Stock Compensation. The core change with ASU 2016-09 is the simplification of several aspects of the accounting for share-based payment transactions, including the income tax consequences, classifications of awards as either equity or liabilities, and classification on the statement of cash flows. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2016, with early adoption permitted. The Company adopted ASU 2016-09 during the first quarter of 2017. No impact on the financial statements was recorded as a result of the adoption of ASU 2016-09.

XML

Acquisitions

3 Months Ended

Mar. 31, 2017

Business Combinations [Abstract]

Acquisitions

2. Acquisitions

2017 Acquisitions

On January 10, 2017, the Company completed its purchase of Omtool, Ltd, a document capture, fax and workflow solution company. The purchase price consideration paid was approximately $19.3 million in cash payable at closing (net of approximately $3.0 million of cash acquired). Revenues recorded since the acquisition date through March 31, 2017 were approximately $2.0 million.

See Note 12 — Subsequent Events for more information regarding the acquisition of RightAnswers, Inc. in April, 2017.

2016 Acquisitions

On January 7, 2016, the Company completed its purchase of LeadLander, Inc., a website analytics provider. The purchase price consideration paid was approximately $8.0 million in cash payable at closing (net of approximately $0.4 million of cash acquired) and a $1.2 million cash holdback payable in 12 months (subject to indemnification claims), which was fully paid after December 31, 2016. Revenues recorded since the acquisition date through March 31, 2017 were approximately $4.3 million. In addition, the Asset Purchase Agreement included a contingent share consideration component pursuant to which Upland issued an aggregate of $2.4 million in common stock on July 25, 2016.

On March 14, 2016, the Company completed its purchase of HipCricket, Inc., a cloud-based mobile messaging software provider. The consideration paid to the seller consisted of the issuance of one million shares of the Company's common stock and the transfer of the Company's EPM Live product business. The value of the shares on the closing date of the transaction was approximately $5.7 million and the fair value of the EPM Live product business was approximately $5.9 million. The Company recognized a loss on the transfer in conjunction with the EPM Live net asset value of approximately $0.7 million in Other expense, net. Prior to the transaction, HipCricket was owned by an affiliate of ESW Capital, LLC, which is a shareholder of Upland. Raymond James & Co. provided a fairness opinion to Upland in connection with the transaction. Revenues recorded since the acquisition date through March 31, 2017 were approximately $5.5 million.

On April 27, 2016, the Company acquired Advanced Processing & Imaging, Inc. ("API"), a content management platform driving workflow in governments and schools. The purchase price consideration consisted of $4.1 million in cash payable at closing (net of $0.1 million of cash acquired), and a $0.8 million cash holdback payable in 12 months (subject to indemnification claims). Revenues recorded since the acquisition date through March 31, 2017 were approximately $2.5 million.

The following condensed table presents the preliminary acquisition-date fair value of the assets acquired and liabilities assumed for the acquisitions, as well as assets and liabilities (in thousands):

	Preliminary						Finalized
	Omtool			API			HipCricket			LeadLander
Year Acquired	2017			2016			2016			2016
Cash	$	2,957		$	125		$	—		$	365
Accounts receivable	784			821			1,226			199
Other current assets	405			54			273			55
Property and equipment	63			68			—			5
Customer relationships	3,520			1,420			1,000			970
Trade name	170			40			70			70
Technology	4,450			810			900			1,410
Goodwill	13,574			3,420			8,531			13,104
Other assets	33			89			—			6
Total assets acquired	25,956			6,847			12,000			16,184
Accounts payable	(219		)	(11		)	(44		)	—
Accrued expense and other	(906		)	(137		)	—			(254		)
Deferred revenue	(2,618		)	(1,699		)	(356		)	(910		)
Total liabilities assumed	(3,743		)	(1,847		)	(400		)	(1,164		)
Total consideration	$	22,213		$	5,000		$	11,600		$	15,020

Tangible assets were valued at their respective carrying amounts, which approximates their estimated fair value. The valuation of identifiable intangible assets reflects management’s estimates based on, among other factors, use of established valuation methods. Customer relationships were valued using an income approach, which estimates fair value based on the earnings and cash flow capacity of the subject asset. The value of the marketing-related intangibles was determined using a relief-from-royalty method, which estimates fair value based on the value the owner of the asset receives from not having to pay a royalty to use the asset. Developed technology was valued using a cost-to-recreate approach.

The Company recorded the purchase of the acquisitions described above using the acquisition method of accounting and, accordingly, recognized the assets acquired and liabilities assumed at their fair values as of the date of the acquisition. The purchase price allocations for the 2017 acquisition of Omtool, is preliminary as the Company has not obtained and evaluated all of the detailed information necessary to finalize the opening balance sheet amount in all respects. The purchase price allocations for the 2015 acquisition of Ultriva and the 2016 acquisitions of LeadLander and HipCricket are final, and API is preliminary as the Company has not obtained and evaluated all of the detailed information necessary to finalize the opening balance sheet amounts in all respects. Management has recorded the purchase price allocations based upon acquired company information that is currently available. Management expects to finalize its purchase price allocations for Omtool and API in the the second quarter of 2017.

Goodwill deductible for tax purposes is $4.9 million for the LeadLander acquisition and $8.2 million for HipCricket. There was no goodwill deductible for tax purposes for the API and Omtool acquisitions.

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Fair Value Measurements

3 Months Ended

Mar. 31, 2017

Fair Value Disclosures [Abstract]

Fair Value Measurements

3. Fair Value Measurements

Fair value is defined as the exit price, or the amount that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants as of the measurement date. GAAP sets forth a three–tier fair value hierarchy, which prioritizes the inputs used in measuring fair value. The three tiers are Level 1, defined as observable inputs, such as quoted market prices in active markets; Level 2, defined as inputs other than quoted prices in active markets that are either directly or indirectly observable; and Level 3, defined as unobservable inputs in which little or no market data exists, therefore, requiring an entity to develop its own assumptions.

Changes to the fair value of earnout liabilities are recorded to other expense, net. Liabilities measured at fair value on a recurring basis are summarized below (in thousands):

	Fair Value Measurements at December 31, 2016
	Level 1		Level 2		Level 3		Total
Earnout consideration liability	$	—	$	—	$	2,500	$	2,500

	Fair Value Measurements at March 31, 2017
	(unaudited)
	Level 1		Level 2		Level 3		Total
Earnout consideration liability	$	—	$	—	$	—	$	—

The earnout consideration liability consists of amounts associated with the acquisition of LeadLander. The $2.5 million Level 3 earnout consideration liability was settled during the three months ended March 31, 2017.

The following table presents additional information about liabilities measured at fair value on a recurring basis and for which we have utilized significant unobservable (Level 3) inputs to determine fair value (in thousands):

Ending balance at December 31, 2016	$	2,500
Settlements - cash earnouts	(2,500		)
March 31, 2017	$	—

The fair value of the earnout consideration was determined using the Binary Option model based on the present value of the probability-weighted earnout consideration.

Debt

The Company believes the carrying value of its long-term debt at March 31, 2017 approximates its fair value based on the variable interest rate feature or based upon interest rates currently available to the Company.

The estimated fair value and carrying value of the Company's debt at March 31, 2017 and December 31, 2016 is $58.6 million and $49.4 million, respectively, based on valuation methodologies using interest rates currently available to the Company which are Level 2 inputs.

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Goodwill and Other Intangible Assets

3 Months Ended

Mar. 31, 2017

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and Other Intangible Assets

4. Goodwill and Other Intangible Assets

Changes in the Company’s goodwill balance for the three months ended March 31, 2017 are summarized in the table below (in thousands):

Balance at December 31, 2016	$	69,097
Acquired in business combinations	13,574
Foreign currency translation adjustment	132
Balance at March 31, 2017	$	82,803

Intangible assets, net, include the estimated acquisition-date fair values of customer relationships, marketing-related assets, and developed technology that the Company recorded as part of its business acquisitions.

The following is a summary of the Company’s intangible assets, net (in thousands):

	Estimated Useful Life (Years)	Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount
March 31, 2017:
Customer relationships	1-10	$	36,358	$	13,396	$	22,962
Trade name	1.5-3	2,808		2,564		244
Developed technology	4-7	19,704		7,977		11,727
Total intangible assets		$	58,870	$	23,937	$	34,933

	Estimated Useful Life (Years)	Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount
December 31, 2016:
Customer relationships	1-10	$	32,703	$	12,418	$	20,285
Trade name	1.5-3	2,636		2,462		174
Developed technology	4-7	15,228		7,175		8,053
Total intangible assets		$	50,567	$	22,055	$	28,512

The following table summarizes the Company's weighted-average amortization period, in total and by major finite-lived intangible asset class (in years), as of:

	March 31, 2017	December 31, 2016
Customer relationships	9.3	9.3
Trade name	2.7	2.8
Developed technology	6.5	6.3
Total weighted-average amortization period	8.0	8.0

The Company periodically reviews the estimated useful lives of its identifiable intangible assets, taking into consideration any events or circumstances that might result in either a diminished fair value or revised useful life. There have been no indicators of impairment or change in the useful life during the three months ended March 31, 2017 and 2016. Total amortization expense was $1.8 million and $1.9 million during the three months ended March 31, 2017 and 2016, respectively.

Estimated annual amortization expense for the next five years and thereafter is as follows (in thousands):

	Amortization Expense
Year ending December 31:
Remainder of 2017	$	5,344
2018	6,719
2019	5,854
2020	4,887
2021 and thereafter	12,129
Total	$	34,933

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Income Taxes

3 Months Ended

Mar. 31, 2017

Income Tax Disclosure [Abstract]

Income Taxes

5. Income Taxes

The Company’s income tax provision for the three months ended March 31, 2017 and 2016 reflects its estimate of the effective tax rates expected to be applicable for the full years, adjusted for any discrete events that are recorded in the period in which they occur. The estimates are re-evaluated each quarter based on the estimated tax expense for the full year. The tax provision for the three months ended March 31, 2017 and 2016 is primarily related to foreign income taxes associated with our Canadian operations, changes in deferred tax liabilities associated with amortization of United States tax deductible goodwill, alternative minimum tax and state taxes in certain states in which the Company does not file on a consolidated basis or have net operating loss carryforwards. The Company has historically incurred operating losses in the United States and, given its cumulative losses and limited history of profits, has recorded a valuation allowance against its United States net deferred tax assets, exclusive of tax deductible goodwill, at March 31, 2017 and 2016.

The Company has reflected any uncertain tax positions within its current taxes payable, but none in deferred taxes. Federal, state, and foreign income tax returns have been filed in jurisdictions with varying statutes of limitations. Varying among the separate companies, tax years 1998 through 2016 remain subject to examination by federal and most state tax authorities due to our net operating loss carryforwards. In foreign jurisdictions, tax years 2008 through 2016 remain subject to examination. The Company increased both its net operating loss deferred tax asset and its valuation allowance by $152 thousand upon adoption of ASU No. 2016-09 relating to certain tax deductions associated with stock option transactions greater than the stock-related compensation expense for financial statement purposes.

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Debt

3 Months Ended

Mar. 31, 2017

Debt Disclosure [Abstract]

Debt

6. Debt

Long-term debt consisted of the following at March 31, 2017 and December 31, 2016 (in thousands):

	March 31, 2017			December 31, 2016
Senior secured loans (includes unamortized discount of $1,440 and $1,442 based on an imputed interest rate of 6.4% and 6.6%, at March 31, 2017 and December 31, 2016, respectively)	$	57,176		$	47,929
Less current maturities	(2,685		)	(2,190		)
Total long-term debt	$	54,491		$	45,739

Loan and Security Agreements

On November 15, 2016, Upland Software, Inc. (the “Company”) amended its Credit Agreement (the “Credit Agreement”) with a consortium of lenders (the “Lenders”), Wells Fargo Capital Finance, as agent, providing for a secured credit facility (the “Loan Facility”).

As of March 31, 2017, there were no amounts drawn on its (i) U.S. revolving loans outstanding under the Credit Agreement, or on its (ii) Canadian revolving credit facility, and there was (iii) $53.1 million in U.S. term loans outstanding under the Credit Agreement; and (iv) $5.5 million in Canadian term loans outstanding under the Credit Agreement.

See Note 12 of the Notes to Unaudited Condensed Consolidated Financial Statements for more information regarding additions to this facility.

Loans

The Credit Agreement provides for up to $90.0 million of financing credit as outlined below.

The Credit Agreement provides (i) a U.S. revolving credit facility in an aggregate principal amount of up to $9.0 million (the “U.S. Revolver”), (ii) a U.S. term loan facility in an aggregate principal amount of up to $44.4 million (the “U.S. Term Loan”) which is fully drawn, (iii) a delayed draw term loan facility in an aggregate principal amount of up to $10.0 million (the “DDTL”), which was fully drawn during January, 2017 to finance the acquisition of Omtool, (iv) a Canadian revolving credit facility in an aggregate principal amount of up to $1.0 million (the “Canadian Revolver” and, together with the U.S. Revolver, the “Revolver”); and (v) a Canadian term loan facility in an aggregate principal amount of up to $5.6 million (the “Canadian Term Loan” and, together with the U.S. Term Loan, the “Term Loan”).

The Credit Agreement also includes provisions for optional, uncommitted increases in the maximum size of the loan facility available under the Credit Agreement by an aggregate principal amount of $20.0 million upon the satisfaction of the terms and conditions set forth in the Credit Agreement.

The Credit Agreement also provides for, among other things, (i) a maturity date of November 15, 2021, (ii) a maximum amount of permitted stock repurchases of $8.3 million, and (iii) a maximum amount of seller subordinated indebtedness permitted to be incurred in connection with permitted acquisitions of $16.7 million.

Terms of Revolver

Loans under the Revolver are available up to the lesser of (i) $10.0 million (the “Maximum Revolver Amount”) or (ii) the result of (a) 100% multiplied by (subject to step-downs beginning December 31, 2016) of certain subsidiaries' recurring revenues on a trailing twelve month basis, minus (b) the outstanding balance of the Term Loans and any swing line loans made under the Credit Agreement (such amount, the “Credit Amount”). The Revolver provides a subfacility whereby Borrowers may request letters of credit (the “Letters of Credit”) in an aggregate amount not to exceed, at any one time outstanding, $0.5 million and $0.25 million, from the U.S & Canadian facilities, respectively. The aggregate amount of outstanding Letters of Credit are reserved against the credit availability under the Maximum Revolver Amount and the Credit Amount.

Loans under the Revolver may be borrowed, repaid and reborrowed until November 15, 2021 (the “Maturity Date”), at which time all amounts borrowed under the Credit Agreement must be repaid.

Terms of Term Loans

The Term Loans are repayable, on a quarterly basis beginning December 31, 2016, by an amount equal to 5.0% per annum of the original principal amount of such loan. Any amount remaining unpaid is due and payable in full on the Maturity Date.

Terms of Delay Draw Term Loan

Pursuant to the terms of the Credit Agreement, the DDTL is to be used to finance acquisitions. The DDTL can be drawn upon until November 15, 2018, and was drawn in full in January, 2017 to finance the acquisition of Omtool. The DDTL is repayable, on a quarterly basis, by an amount equal to 5.0% per annum of the original funded amount of the DDTL. Any amount remaining unpaid would be due and payable in full on the Maturity Date.

Other Terms of Loan Facility

At the option of the Company, U.S. loans accrue interest at a per annum rate based on (i) the U.S. base rate plus a margin ranging from 3.0% to 4.0% depending on the leverage ratio or (ii) the U.S. LIBOR rate determined in accordance with the Credit Agreement (based on 1, 2, 3 or 6-month interest periods) plus a margin ranging from 4.0% to 5.0% depending on the leverage ratio. The U.S. base rate is a rate equal to the highest of the federal funds rate plus a margin equal to 0.5%, the U.S. LIBOR rate for a 1-month interest period plus 1.0% and Wells Fargo Capital Finance’s prime rate.

At the option of the Company, the Canadian loans accrue interest at a per annum rate based on (i) the Canadian prime rate or the U.S. base rate plus a margin ranging from 3.0% to 4.0% depending on the leverage ratio or (ii) the U.S. LIBOR rate determined in accordance with the Credit Agreement (based on 1, 2, 3 or 6-month interest periods) (or the Canadian Bankers Acceptance ("Canadian BA") rate determined in accordance with the Credit Agreement for obligations in Canadian dollars) plus a margin ranging from 4.0% to 5.0% depending on the leverage ratio.

Accrued interest on the loans will be paid monthly, or, with respect to loans that are accruing interest based on the U.S. LIBOR rate or Canadian BA rate, at the end of the applicable U.S. LIBOR or Canadian BA interest rate period.

Lenders are entitled to a premium (the “Prepayment Premium”) in the event of certain prepayments of the loans in an amount equal to (i) from November 15, 2016 to November 15, 2017, 2.0% times the sum of (a) the Maximum Revolver Amount plus (b) the outstanding principal amount of the Term Loan and DDTL on the date immediately prior to the date of the prepayment (such sum, the “Prepayment Amount”) (ii) from November 15, 2017 to November 15, 2018, 1.0% times the Prepayment Amount and (iii) during the period from and after November 15, 2018 to the Maturity Date, 0.0% times the Prepayment Amount. The Company may also be subject to prepayment fees in the case of commitment reductions of the Revolver and also may be obligated to prepay loans upon the occurrence of certain events.

The Company is also obligated to pay other customary servicing fees, letter of credit fees and unused credit facility fees.

The Loan Facility contains customary affirmative and negative covenants. The negative covenants limit the ability of the Company and its subsidiaries to, among other things (in each case subject to customary exceptions for a credit facility of this size and type):

• Incur additional indebtedness or guarantee indebtedness of others;

• Create liens on their assets;

• Make investments, including certain acquisitions;

• Enter into mergers or consolidations;

• Dispose of assets;

• Pay dividends and make other distributions on the Company’s capital stock, and redeem and repurchase the Company’s capital stock;

• Enter into transactions with affiliates; and

• Prepay indebtedness or make changes to certain agreements.

There are certain financial covenants that become more restrictive starting March 31, 2017. If an event of default occurs, at the election of the Lenders, a default interest rate shall apply on all obligations during an event of default, at a rate per annum equal to 2.00% above the applicable interest rate.

The Loan Facility limits the Company's ability to buyback its capital stock, subject to restrictions including a minimum liquidity requirement of $20.0 million before and after any such buyback.

Interest Rate and Financing Costs

Cash interest costs averaged 5.8% and 5.7% under the new Credit Agreement for the three months ended March 31, 2017 and for the year ended December 31, 2016, respectively. In addition, the Company incurred $2.0 million of financing costs associated with the Credit Agreement since inception through March 31, 2017. These financing costs will be amortized to non-cash interest expense over the term of the Credit Agreement.

Debt Maturities

Future debt maturities of long-term debt (excluding financing costs) at March 31, 2017 are as follows (in thousands):

Year ending December 31:
Remaining 2017	$	2,264
2018	3,019
2019	3,019
2020	3,019
2021	47,295
Thereafter	—
	$	58,616

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Net Loss Per Share

3 Months Ended

Mar. 31, 2017

Earnings Per Share [Abstract]

Net Loss Per Share

7. Net Loss Per Share

The following table sets forth the computations of loss per share (in thousands, except share and per share amounts):

	Three Months Ended March 31,
	2017			2016
Numerator:
Net Loss	$	(5,614	)	$	(5,573	)
Denominator:
Weighted–average common shares outstanding, basic and diluted	16,971,393			15,432,405
Net loss per common share, basic and diluted	$	(0.33	)	$	(0.36	)

Due to the net losses for the three months ended March 31, 2017 and 2016, basic and diluted loss per share were the same, as the effect of all potentially dilutive securities would have been anti–dilutive. The following table sets forth the anti–dilutive common share equivalents (which does not include 318,302 common shares issued July 25, 2016 in conjunction with the acquisition of our website analytics business, as a result of the achievement of certain revenue targets):

	March 31,
	2017	2016
Stock options	731,971	751,201
Restricted stock	1,410,247	983,937
Total anti–dilutive common share equivalents	2,142,218	1,735,138

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Commitments and Contingencies

3 Months Ended

Mar. 31, 2017

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

8. Commitments and Contingencies

Purchase Commitments

During the fiscal three months ended March 31, 2017 and 2016, the Company purchased software development services pursuant to a technology services agreement with DevFactory FZ-LLC, in the amount of $0.6 million, and $0.6 million, respectively. See Note 11 — Related Party Transactions for more information regarding regarding our purchase commitment to this related party.

On March 28, 2017, the Company entered into an amendment to the Amended and Restated Technology Services Agreement with DevFactory FZ-LLC to extend the initial term end date from December 31, 2017 to December 31, 2021. Additionally, the Company amended the option for either party to renew annually for one additional year. The effective date of the amendment is January 1, 2017.

Litigation

In the normal course of business, the Company may become involved in various lawsuits and legal proceedings. At this time, the Company is not involved in any current or pending legal proceedings and does not anticipate any legal proceedings that may have a material adverse affect on the consolidated financial position or results of operations of the Company.

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Stockholders' Equity

3 Months Ended

Mar. 31, 2017

Equity [Abstract]

Stockholders' Equity

9. Stockholders' Equity

Restricted Stock Awards

Restricted share activity during the three months ended March 31, 2017 was as follows:

	Number of Restricted Shares Outstanding		Weighted-Average Grant Date Fair Value
Unvested balances at December 31, 2016	839,477		$	7.55
Awards granted	622,520
Awards vested	(34,749	)
Awards forfeited	(17,001	)
Unvested balances at March 31, 2017	1,410,247		$	10.86

Stock Option Activity

Stock option activity during the three months ended March 31, 2017 was as follows:

	Number of Options Outstanding		Weighted– Average Exercise Price
Outstanding at December 31, 2016	759,719		$	6.06
Options granted	—		$	—
Options exercised	(24,748	)	$	6.46
Options forfeited	(2,906	)	$	6.21
Options expired	(94	)	$	6.26
Outstanding at March 31, 2017	731,971		$	6.05

Share-based Compensation

The Company recognized share-based compensation expense from all awards in the following expense categories (in thousands):

	Three Months Ended March 31,
	2017		2016
Cost of revenue	$	18	$	7
Research and development	60		14
Sales and marketing	23		13
General and administrative	2,203		660
Total	$	2,304	$	694

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Domestic and Foreign Operations

3 Months Ended

Mar. 31, 2017

Segment Reporting [Abstract]

Domestic and Foreign Operations

10. Domestic and Foreign Operations

Revenue by geography is based on the ship-to address of the customer, which is intended to approximate where the customer’s users are located. The ship-to country is generally the same as the billing country. The Company has operations in the U.S., Canada and Europe. Information about these operations is presented below (in thousands):

	Three Months Ended March 31,
	2017		2016
Revenues:
U.S.	$	17,609	$	14,430
Canada	845		1,002
Other International	2,298		2,150
Total Revenues	$	20,752	$	17,582

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Related Party Transactions

3 Months Ended

Mar. 31, 2017

Related Party Transactions [Abstract]

Related Party Transactions

11. Related Party Transactions

During the fiscal three months ended March 31, 2017 and 2016, the Company purchased software development services pursuant to a technology services agreement with DevFactory FZ-LLC, in the amount of $0.6 million, and $0.6 million, respectively. On March 28, 2017, the Company entered into an amendment to the Amended and Restated Technology Services Agreement to extend the initial term end date from December 31, 2017 to December 31, 2021. Additionally, the Company amended the option for either party to renew annually for one additional year. The effective date of the amendment is January 1, 2017. The Company has an outstanding purchase commitment in 2017 for software development services pursuant to a technology services agreement in the amount of $2.5 million. For years after 2017, the purchase commitment amount for software development services will be equal to the prior year purchase commitment increased (decreased) by the percentage change in total revenue for the prior year as compared to the preceding year. For example, if 2017 total revenues increase by 10% as compared to 2016 total revenues, then the 2018 purchase commitment will increase by approximately $250,000 from the 2017 purchase commitment amount to approximately $2.8 million.

The Company purchased approximately $752,000 and $62,000 in services from Crossover, Inc. during the three months ended March 31, 2017 and 2016, respectively. While there are no purchase commitments with this company, the Company continues to use their services in 2017.

The Company has an arrangement with a former subsidiary to provide management, human resource/payroll and administrative services, the fees for which the Company received fees during the three months ended March 31, 2017 and 2016 totaling $90,000 in each period.

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Subsequent Events

3 Months Ended

Mar. 31, 2017

Subsequent Events [Abstract]

Subsequent Events

12. Subsequent Events

Acquisitions

On April 21, 2017, the Company acquired RightAnswers, Inc., a cloud-based knowledge management system. The purchase price was $17.2 million in cash at closing, net of cash acquired, and a $2.5 million cash holdback payable in one year (a portion of which is available to satisfy indemnification claims) and excludes potential future earn-out payments tied to additional performance-based goals.

Amendment of Credit Agreement

On April 21, 2017, the Company entered into a Fourth Amendment to the Credit Agreement (the “Amendment”) that amended its Credit Agreement dated as of May 14, 2015 (the “Credit Agreement”) among the Company, certain of its domestic and Canadian subsidiaries and each of the lenders party thereto.

After giving effect to the Amendment, the Credit Agreement provides for an additional term loan of $15,000,000, which was fully funded in conjunction with the acquisition of RightAnswers, Inc. under the Company’s existing $90,000,000 credit facility.

The Amendment also provides for, among other things, (i) the availability of U.S. and Canadian revolving loans up to the lesser of (x) $10,000,000 and (y) 108.75% (subject to step-downs beginning June 30, 2017) of the Borrowers’ recurring revenues on a trailing twelve month pro forma basis minus the outstanding balance of loans and letters of credit made under the Credit Agreement, (ii) an allowance for earn-outs in relation to permitted acquisitions, and (iii) an increase in the maximum amount of purchase consideration payable in respect of all permitted acquisitions $75,000,000 to $150,000,000.

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Summary of Significant Accounting Policies (Policies)

3 Months Ended

Mar. 31, 2017

Accounting Policies [Abstract]

Basis of Presentation

Basis of Presentation

These condensed consolidated financial statements have been prepared in conformity with accounting principles generally accepted in the United States ("GAAP"). The condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

The accompanying unaudited interim condensed consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the "SEC") for interim financial reporting. In the opinion of management of the Company, the unaudited interim condensed consolidated financial statements have been prepared on the same basis as the audited consolidated financial statements and include all adjustments necessary for a fair presentation. The results of operations for the three months ended March 31, 2017 are not necessarily indicative of the results to be expected for the year ending December 31, 2017 or for any other period.

The financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in the Company’s 2016 Annual Report on Form 10-K filed with the SEC on March 30, 2017.

Use of Estimates

Use of Estimates

The preparation of the accompanying condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenues and expenses. Significant items subject to such estimates include allowance for doubtful accounts, stock-based compensation, contingent consideration, acquired intangible assets, the useful lives of intangible assets and property and equipment, and income taxes. In accordance with GAAP, management bases its estimates on historical experience and on various other assumptions that management believes are reasonable under the circumstances. Management regularly evaluates its estimates and assumptions using historical experience and other factors; however, actual results could differ from those estimates.

Concentrations of Credit Risk and Significant Customers

Concentrations of Credit Risk and Significant Customers

Financial instruments that potentially subject the Company to credit risk consist of cash and cash equivalents and accounts receivable. The Company’s cash and cash equivalents are placed with high-quality financial institutions, which, at times, may exceed federally insured limits. The Company has not experienced any losses in these accounts, and the Company does not believe it is exposed to any significant credit risk related to cash and cash equivalents. The Company provides credit, in the normal course of business, to a number of its customers. The Company performs periodic credit evaluations of its customers and generally does not require collateral. No individual customer represented more than 10% of total revenues in the three months ended March 31, 2017 or 2016 or for the year ended December 31, 2016, or more than 10% of accounts receivable as of March 31, 2017 or December 31, 2016.

Fair Value of Financial Instruments

Fair Value of Financial Instruments

The Company’s financial instruments consist principally of cash and cash equivalents, accounts receivable, and accounts payable, and long–term debt. The carrying value of cash and cash equivalents, accounts receivable, accounts payable approximate fair value, primarily due to short maturities. The carrying values of the Company’s debt instruments approximated their fair value based on rates currently available to the Company.

Recent Accounting Pronouncements

Recent Accounting Pronouncements

Recently issued accounting pronouncements not yet adopted

In May 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2014-09, Revenue from Contracts with Customers. This ASU amends the existing accounting standards for revenue recognition and is based on the principle that revenue should be recognized to depict the transfer of goods or services to a customer at an amount that reflects the consideration a company expects to receive in exchange for those goods or services. The Company will adopt this ASU on January 1, 2018, and we expect to use the modified retrospective application method.  The Company is currently evaluating each of its revenue streams to identify any differences in the timing, measurement or presentation of revenue recognition under the new standard. We expect to have our preliminary evaluation, including the selection of an adoption method, completed by the end of the first half of 2017.

In August 2016, the FASB issued ASU No. 2016-15, Classification of Certain Cash Receipts and Cash Payments. ASU 2016-15 is intended to add or clarify guidance on the classification of certain cash receipts and payments in the statement of cash flows and to eliminate the diversity in practice related to such classifications. The guidance in ASU 2016-15 is required for annual reporting periods beginning after December 15, 2017, with early adoption permitted. The Company is currently evaluating the effect that the adoption of ASU 2016-15 will have on its financial statements.

In January 2017, the FASB issued ASU 2017-01, “Clarifying the Definition of a Business” (“ASU 2017-01”), which revises the definition of a business and assists in the evaluation of when a set of transferred assets and activities is a business. ASU 2017-01 is effective for interim and annual reporting periods beginning after December 15, 2017, and should be applied prospectively. Early adoption is permitted under certain circumstances.

In February 2016, the FASB issued ASU 2016-02, Leases. The core change with ASU 2016-2 is the requirement for the recognition of lease assets and lease liabilities by lessees for those leases classified as operating leases under previous GAAP. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2018, with early adoption permitted. The Company is currently evaluating the effect that the adoption of ASU 2016-02 will have on its financial statements.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments, which changes the impairment model for most financial assets. The new model uses a forward-looking expected loss method, which will generally result in earlier recognition of allowances for losses. ASU 2016-13 is effective for annual and interim periods beginning after December 15, 2019 and early adoption is permitted for annual and interim periods beginning after December 15, 2018. The Company is currently evaluating the effect that the adoption of ASU 2016-13 will have on its financial statements.

In January 2017, the FASB issued ASU No. 2017-04, Intangibles - Goodwill and Other: Simplifying the Test for Goodwill Impairment. ASU 2017-04 eliminates step two of the goodwill impairment test and specifies that goodwill impairment should be measured by comparing the fair value of a reporting unit with its carrying amount. Additionally, the amount of goodwill allocated to each reporting unit with a zero or negative carrying amount of net assets should be disclosed. ASU 2017-04 is effective for annual or interim goodwill impairment tests performed in fiscal years beginning after December 15, 2019; early adoption is permitted. We currently anticipate that the adoption of ASU 2017-04 will not have a material impact on our consolidated financial statements.

Recently adopted accounting pronouncements

In August 2014, the FASB issued ASU No. 2014-15, Presentation of Financial Statements - Going Concern: Disclosure of Uncertainties about an Entity's Ability to Continue as a Going Concern. The new standard provides guidance around management's responsibility to evaluate whether there is substantial doubt about an entity's ability to continue as a going concern and to provide related footnote disclosures. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2016, with early adoption permitted. The Company adopted ASU 2014-15 during the first quarter of 2017. No additional disclosure was deemed necessary upon the adoption of ASU 2014-15. This standard would not result in an amount being recorded.

In March 2016, the FASB issued ASU 2016-09, Stock Compensation. The core change with ASU 2016-09 is the simplification of several aspects of the accounting for share-based payment transactions, including the income tax consequences, classifications of awards as either equity or liabilities, and classification on the statement of cash flows. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2016, with early adoption permitted. The Company adopted ASU 2016-09 during the first quarter of 2017. No impact on the financial statements was recorded as a result of the adoption of ASU 2016-09.

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Acquisitions (Tables)

3 Months Ended

Mar. 31, 2017

Business Combinations [Abstract]

Schedule of Assets and Liabilities Acquired

The following condensed table presents the preliminary acquisition-date fair value of the assets acquired and liabilities assumed for the acquisitions, as well as assets and liabilities (in thousands):

	Preliminary						Finalized
	Omtool			API			HipCricket			LeadLander
Year Acquired	2017			2016			2016			2016
Cash	$	2,957		$	125		$	—		$	365
Accounts receivable	784			821			1,226			199
Other current assets	405			54			273			55
Property and equipment	63			68			—			5
Customer relationships	3,520			1,420			1,000			970
Trade name	170			40			70			70
Technology	4,450			810			900			1,410
Goodwill	13,574			3,420			8,531			13,104
Other assets	33			89			—			6
Total assets acquired	25,956			6,847			12,000			16,184
Accounts payable	(219		)	(11		)	(44		)	—
Accrued expense and other	(906		)	(137		)	—			(254		)
Deferred revenue	(2,618		)	(1,699		)	(356		)	(910		)
Total liabilities assumed	(3,743		)	(1,847		)	(400		)	(1,164		)
Total consideration	$	22,213		$	5,000		$	11,600		$	15,020

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Fair Value Measurements (Tables)

3 Months Ended

Mar. 31, 2017

Fair Value Disclosures [Abstract]

Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis

Liabilities measured at fair value on a recurring basis are summarized below (in thousands):

	Fair Value Measurements at December 31, 2016
	Level 1		Level 2		Level 3		Total
Earnout consideration liability	$	—	$	—	$	2,500	$	2,500

	Fair Value Measurements at March 31, 2017
	(unaudited)
	Level 1		Level 2		Level 3		Total
Earnout consideration liability	$	—	$	—	$	—	$	—

Schedule of Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation

The following table presents additional information about liabilities measured at fair value on a recurring basis and for which we have utilized significant unobservable (Level 3) inputs to determine fair value (in thousands):

Ending balance at December 31, 2016	$	2,500
Settlements - cash earnouts	(2,500		)
March 31, 2017	$	—

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Goodwill and Other Intangible Assets (Tables)

3 Months Ended

Mar. 31, 2017

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of goodwill

Changes in the Company’s goodwill balance for the three months ended March 31, 2017 are summarized in the table below (in thousands):

Balance at December 31, 2016	$	69,097
Acquired in business combinations	13,574
Foreign currency translation adjustment	132
Balance at March 31, 2017	$	82,803

Summary of intangible assets, net

The following is a summary of the Company’s intangible assets, net (in thousands):

	Estimated Useful Life (Years)	Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount
March 31, 2017:
Customer relationships	1-10	$	36,358	$	13,396	$	22,962
Trade name	1.5-3	2,808		2,564		244
Developed technology	4-7	19,704		7,977		11,727
Total intangible assets		$	58,870	$	23,937	$	34,933

	Estimated Useful Life (Years)	Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount
December 31, 2016:
Customer relationships	1-10	$	32,703	$	12,418	$	20,285
Trade name	1.5-3	2,636		2,462		174
Developed technology	4-7	15,228		7,175		8,053
Total intangible assets		$	50,567	$	22,055	$	28,512

Schedule of weighted-average amortization period

The following table summarizes the Company's weighted-average amortization period, in total and by major finite-lived intangible asset class (in years), as of:

	March 31, 2017	December 31, 2016
Customer relationships	9.3	9.3
Trade name	2.7	2.8
Developed technology	6.5	6.3
Total weighted-average amortization period	8.0	8.0

Estimated annual amortization expense

Estimated annual amortization expense for the next five years and thereafter is as follows (in thousands):

	Amortization Expense
Year ending December 31:
Remainder of 2017	$	5,344
2018	6,719
2019	5,854
2020	4,887
2021 and thereafter	12,129
Total	$	34,933

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Debt (Tables)

3 Months Ended

Mar. 31, 2017

Debt Disclosure [Abstract]

Schedule of Long-term Debt Instruments

Long-term debt consisted of the following at March 31, 2017 and December 31, 2016 (in thousands):

	March 31, 2017			December 31, 2016
Senior secured loans (includes unamortized discount of $1,440 and $1,442 based on an imputed interest rate of 6.4% and 6.6%, at March 31, 2017 and December 31, 2016, respectively)	$	57,176		$	47,929
Less current maturities	(2,685		)	(2,190		)
Total long-term debt	$	54,491		$	45,739

Schedule of Maturities of Long-term Debt

Future debt maturities of long-term debt (excluding financing costs) at March 31, 2017 are as follows (in thousands):

Year ending December 31:
Remaining 2017	$	2,264
2018	3,019
2019	3,019
2020	3,019
2021	47,295
Thereafter	—
	$	58,616

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Net Loss Per Share (Tables)

3 Months Ended

Mar. 31, 2017

Earnings Per Share [Abstract]

Computations of loss per share

The following table sets forth the computations of loss per share (in thousands, except share and per share amounts):

	Three Months Ended March 31,
	2017			2016
Numerator:
Net Loss	$	(5,614	)	$	(5,573	)
Denominator:
Weighted–average common shares outstanding, basic and diluted	16,971,393			15,432,405
Net loss per common share, basic and diluted	$	(0.33	)	$	(0.36	)

Schedule of anti–dilutive common share equivalents

The following table sets forth the anti–dilutive common share equivalents (which does not include 318,302 common shares issued July 25, 2016 in conjunction with the acquisition of our website analytics business, as a result of the achievement of certain revenue targets):

	March 31,
	2017	2016
Stock options	731,971	751,201
Restricted stock	1,410,247	983,937
Total anti–dilutive common share equivalents	2,142,218	1,735,138

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Stockholders' Equity (Tables)

3 Months Ended

Mar. 31, 2017

Equity [Abstract]

Schedule of restricted stock activity

Restricted share activity during the three months ended March 31, 2017 was as follows:

	Number of Restricted Shares Outstanding		Weighted-Average Grant Date Fair Value
Unvested balances at December 31, 2016	839,477		$	7.55
Awards granted	622,520
Awards vested	(34,749	)
Awards forfeited	(17,001	)
Unvested balances at March 31, 2017	1,410,247		$	10.86

Schedule of stock option activity

Stock option activity during the three months ended March 31, 2017 was as follows:

	Number of Options Outstanding		Weighted– Average Exercise Price
Outstanding at December 31, 2016	759,719		$	6.06
Options granted	—		$	—
Options exercised	(24,748	)	$	6.46
Options forfeited	(2,906	)	$	6.21
Options expired	(94	)	$	6.26
Outstanding at March 31, 2017	731,971		$	6.05

Schedule of allocated share-based compensation expense

The Company recognized share-based compensation expense from all awards in the following expense categories (in thousands):

	Three Months Ended March 31,
	2017		2016
Cost of revenue	$	18	$	7
Research and development	60		14
Sales and marketing	23		13
General and administrative	2,203		660
Total	$	2,304	$	694

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Domestic and Foreign Operations (Tables)

3 Months Ended

Mar. 31, 2017

Segment Reporting [Abstract]

Schedule of revenues by geographical area

The Company has operations in the U.S., Canada and Europe. Information about these operations is presented below (in thousands):

	Three Months Ended March 31,
	2017		2016
Revenues:
U.S.	$	17,609	$	14,430
Canada	845		1,002
Other International	2,298		2,150
Total Revenues	$	20,752	$	17,582

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Acquisitions (Narrative) (Details) - USD ($)						3 Months Ended
	Jan. 10, 2017	Jul. 25, 2016	Apr. 27, 2016	Mar. 14, 2016	Jan. 07, 2016	Mar. 31, 2017	Mar. 31, 2016
Business Acquisition [Line Items]
Payments to acquire business, net of cash acquired						$ 19,256,000	$ 8,102,000
Revenues						20,752,000	17,582,000
Loss on disposal of business						0	$ 731,000
Omtool, Ltd [Member]
Business Acquisition [Line Items]
Payments to acquire business, net of cash acquired	$ 19,300,000
Cash acquired	$ 3,000,000
Revenue since acquisition date						2,000,000
Goodwill expected to be tax deductible						0
Website Analytic Business [Member]
Business Acquisition [Line Items]
Payments to acquire business, net of cash acquired					$ 8,000,000
Cash acquired					400,000
Cash holdback payable					$ 1,200,000
Cash holdback payable, payment period (in years)					12 months
Revenues						4,300,000
Value of shares issued in acquisition		$ 2,400,000
Contingent consideration					$ 3,100,000
Numbers of share issued in acquisition (in shares)		318,302
Goodwill expected to be tax deductible						4,900,000
Hipcricket [Member]
Business Acquisition [Line Items]
Revenues						5,500,000
Numbers of share issued in acquisition (in shares)				1,000,000
Value of equity shares issued				$ 5,700,000
Goodwill expected to be tax deductible						8,200,000
Hipcricket [Member] | EPM Live Product Business [Member] | Disposed of by Exchange [Member]
Business Acquisition [Line Items]
Fair value of business transferred				5,900,000
Loss on disposal of business				$ 700,000
API [Member]
Business Acquisition [Line Items]
Payments to acquire business, net of cash acquired			$ 4,100,000
Cash acquired			100,000
Cash holdback payable			$ 800,000
Cash holdback payable, payment period (in years)			12 months
Revenues						2,500,000
Goodwill expected to be tax deductible						$ 0

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Acquisitions (Assets Acquired and Liabilities Assumed and Divested) (Details) - USD ($) $ in Thousands	Mar. 31, 2017	Jan. 10, 2017	Dec. 31, 2016	Apr. 27, 2016	Mar. 14, 2016	Jan. 07, 2016
Assets Acquired
Goodwill	$ 82,803		$ 69,097
Omtool, Ltd [Member]
Assets Acquired
Cash		$ 2,957
Accounts receivable		784
Other current assets		405
Property and equipment		63
Goodwill		13,574
Other assets		33
Total assets acquired		25,956
Liabilities Assumed
Accounts payable		(219)
Accrued expense and other		(906)
Deferred revenue		(2,618)
Total liabilities assumed		(3,743)
Total consideration		22,213
Omtool, Ltd [Member] | Customer Relationships [Member]
Assets Acquired
Intangible assets		3,520
Omtool, Ltd [Member] | Trade Name [Member]
Assets Acquired
Intangible assets		170
Omtool, Ltd [Member] | Technology [Member]
Assets Acquired
Intangible assets		$ 4,450
API [Member]
Assets Acquired
Cash				$ 125
Accounts receivable				821
Other current assets				54
Property and equipment				68
Goodwill				3,420
Other assets				89
Total assets acquired				6,847
Liabilities Assumed
Accounts payable				(11)
Accrued expense and other				(137)
Deferred revenue				(1,699)
Total liabilities assumed				(1,847)
Total consideration				5,000
API [Member] | Customer Relationships [Member]
Assets Acquired
Intangible assets				1,420
API [Member] | Trade Name [Member]
Assets Acquired
Intangible assets				40
API [Member] | Technology [Member]
Assets Acquired
Intangible assets				$ 810
Hipcricket [Member]
Assets Acquired
Cash					$ 0
Accounts receivable					1,226
Other current assets					273
Property and equipment					0
Goodwill					8,531
Other assets					0
Total assets acquired					12,000
Liabilities Assumed
Accounts payable					(44)
Accrued expense and other					0
Deferred revenue					(356)
Total liabilities assumed					(400)
Total consideration					11,600
Hipcricket [Member] | Customer Relationships [Member]
Assets Acquired
Intangible assets					1,000
Hipcricket [Member] | Trade Name [Member]
Assets Acquired
Intangible assets					70
Hipcricket [Member] | Technology [Member]
Assets Acquired
Intangible assets					$ 900
Website Analytic Business [Member]
Assets Acquired
Cash						$ 365
Accounts receivable						199
Other current assets						55
Property and equipment						5
Goodwill						13,104
Other assets						6
Total assets acquired						16,184
Liabilities Assumed
Accounts payable						0
Accrued expense and other						(254)
Deferred revenue						(910)
Total liabilities assumed						(1,164)
Total consideration						15,020
Website Analytic Business [Member] | Customer Relationships [Member]
Assets Acquired
Intangible assets						970
Website Analytic Business [Member] | Trade Name [Member]
Assets Acquired
Intangible assets						70
Website Analytic Business [Member] | Technology [Member]
Assets Acquired
Intangible assets						$ 1,410

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Fair Value Measurements (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Dec. 31, 2016
Level 2 [Member]
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Fair value of debt	$ 58,600	$ 49,400
Recurring Measurement Basis [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Earnout consideration liability	0	2,500
Recurring Measurement Basis [Member] | Level 1 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Earnout consideration liability	0	0
Recurring Measurement Basis [Member] | Level 2 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Earnout consideration liability	0	0
Recurring Measurement Basis [Member] | Level 3 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Earnout consideration liability	0	$ 2,500
Recurring Measurement Basis [Member] | Level 3 [Member] | Earnout Consideration [Member]
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	2,500
Settlements - cash earnouts	(2,500)
Ending balance	0
Recurring Measurement Basis [Member] | LeadLander [Member] | Level 3 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Contingent consideration, fair value	$ 2,500

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Goodwill and Other Intangible Assets (Schedule of Goodwill) (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2017 USD ($)
Goodwill [Roll Forward]
Balance at December 31, 2016	$ 69,097
Acquired in business combinations	13,574
Foreign currency translation adjustment	132
Balance at March 31, 2017	$ 82,803

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Goodwill and Other Intangible Assets (Intangible Assets, Net) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016	Dec. 31, 2016
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 58,870		$ 50,567
Accumulated Amortization	23,937		22,055
Net Carrying Amount	34,933		28,512
Customer Relationships [Member]
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	36,358		32,703
Accumulated Amortization	13,396		12,418
Net Carrying Amount	$ 22,962		20,285
Customer Relationships [Member] | Minimum [Member]
Finite-Lived Intangible Assets [Line Items]
Estimated useful life	1 year	1 year
Customer Relationships [Member] | Maximum [Member]
Finite-Lived Intangible Assets [Line Items]
Estimated useful life	10 years	10 years
Trade Name [Member]
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 2,808		2,636
Accumulated Amortization	2,564		2,462
Net Carrying Amount	$ 244		174
Trade Name [Member] | Minimum [Member]
Finite-Lived Intangible Assets [Line Items]
Estimated useful life	1 year 6 months	1 year 6 months
Trade Name [Member] | Maximum [Member]
Finite-Lived Intangible Assets [Line Items]
Estimated useful life	3 years	3 years
Developed Technology [Member]
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 19,704		15,228
Accumulated Amortization	7,977		7,175
Net Carrying Amount	$ 11,727		$ 8,053
Developed Technology [Member] | Minimum [Member]
Finite-Lived Intangible Assets [Line Items]
Estimated useful life	4 years	4 years
Developed Technology [Member] | Maximum [Member]
Finite-Lived Intangible Assets [Line Items]
Estimated useful life	7 years	7 years

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Goodwill and Other Intangible Assets (Weighted-Average Amortization Period) (Details)	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Acquired Finite-Lived Intangible Assets [Line Items]
Weighted average amortization period (in years)	8 years	8 years
Customer Relationships [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Weighted average amortization period (in years)	9 years 110 days	9 years 3 months 18 days
Trade Name [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Weighted average amortization period (in years)	2 years 262 days	2 years 9 months 18 days
Developed Technology [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Weighted average amortization period (in years)	6 years 170 days	6 years 3 months 18 days

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Goodwill and Other Intangible Assets (Estimated Annual Amortization Expense) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016	Dec. 31, 2016
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization charge of intangible assets	$ 1,800	$ 1,900
Finite-Lived Intangible Assets, Amortization Expense, Maturity Schedule [Abstract]
Remainder of 2017	5,344
2018	6,719
2019	5,854
2020	4,887
2021 and thereafter	12,129
Net Carrying Amount	$ 34,933		$ 28,512

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Income Taxes 1 (Details) - Accounting Standards Update 2016-09 [Member] $ in Thousands	Mar. 31, 2017 USD ($)
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Increase in net operating loss deferred tax asset	$ 152
Increase in valuation allowance	$ 152

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Debt (Long-term Debt) (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2017	Dec. 31, 2016
Debt Instrument [Line Items]
Less current maturities	$ (2,685)	$ (2,190)
Total long-term debt	54,491	45,739
Senior Secured Notes [Member]
Debt Instrument [Line Items]
Long-term debt	57,176	47,929
Note discount	$ 1,440	$ 1,442
Implied interest rate	6.40%	6.60%

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Debt (New Loan and Security Agreements) (Details)	Mar. 31, 2017 USD ($)
Revolving Credit Facility [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Outstanding borrowings	$ 0
Revolving Credit Facility [Member] | Canadian [Member]
Line of Credit Facility [Line Items]
Outstanding borrowings	0
Term Loan [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Outstanding borrowings	53,100,000
Term Loan [Member] | Canadian [Member]
Line of Credit Facility [Line Items]
Outstanding borrowings	$ 5,500,000

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Debt (Loans) (Details) - Credit Agreement [Member] - USD ($)	Mar. 31, 2017	Nov. 15, 2016
Line of Credit [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity, including optional additional capacity		$ 90,000,000
Maximum borrowing capacity	$ 90,000,000
Additional borrowing capacity upon satisfaction of terms and conditions		20,000,000.0
Maximum stock repurchase capacity	8,300,000.0
Line of Credit [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity	500,000.0
Line of Credit [Member] | Canadian [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity	250,000.00
Line of Credit [Member] | Subordinated, unsecured debt [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity	$ 16,700,000.0
Revolving Credit Facility [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity		9,000,000.0
Revolving Credit Facility [Member] | Canadian [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity		1,000,000.0
Term Loan [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity		44,400,000.0
Term Loan [Member] | Canadian [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity		5,600,000.0
DDTL [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity		$ 10,000,000.0

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Debt (Terms of Revolver, Term Loans, and Delay Draw Term Loan) (Details) - Credit Agreement [Member]	3 Months Ended
	Mar. 31, 2017 USD ($)	Nov. 15, 2016 USD ($)
Line of Credit [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity	$ 90,000,000
Line of Credit [Member] | Maximum Revolver Amount [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity	$ 10,000,000.0
Multiplier used to calculate borrowing capacity (as a percent)	1
Line of Credit [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity	$ 500,000.0
Line of Credit [Member] | Canadian [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity	$ 250,000.00
Term Loan [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity		$ 44,400,000.0
Quarterly payment, percentage of principal	5.00%
Term Loan [Member] | Canadian [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity		5,600,000.0
DDTL [Member]
Line of Credit Facility [Line Items]
Maximum borrowing capacity		$ 10,000,000.0
Quarterly payment, percentage of principal	5.00%

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Debt (Other Terms of Loan Facility) (Details) - USD ($)	3 Months Ended	12 Months Ended
	Mar. 31, 2017	Dec. 31, 2016
Line of Credit [Member] | Federal Funds Rate [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Variable rate, spread over reference rate	0.50%
Line of Credit [Member] | Prime Rate [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Variable rate, spread over reference rate	1.00%
Line of Credit [Member] | Minimum [Member] | Canadian [Member]
Line of Credit Facility [Line Items]
Basis spread on variable rate	3.00%
Line of Credit [Member] | Minimum [Member] | Base Rate [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Basis spread on variable rate	3.00%
Line of Credit [Member] | Minimum [Member] | LIBOR [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Basis spread on variable rate	4.00%
Line of Credit [Member] | Minimum [Member] | LIBOR [Member] | Canadian [Member]
Line of Credit Facility [Line Items]
Basis spread on variable rate	4.00%
Line of Credit [Member] | Maximum [Member] | Canadian [Member]
Line of Credit Facility [Line Items]
Basis spread on variable rate	4.00%
Line of Credit [Member] | Maximum [Member] | Base Rate [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Basis spread on variable rate	4.00%
Line of Credit [Member] | Maximum [Member] | LIBOR [Member] | U.S. [Member]
Line of Credit Facility [Line Items]
Basis spread on variable rate	5.00%
Line of Credit [Member] | Maximum [Member] | LIBOR [Member] | Canadian [Member]
Line of Credit Facility [Line Items]
Basis spread on variable rate	5.00%
Loan Facility [Member] | Line of Credit [Member]
Line of Credit Facility [Line Items]
Increase in interest rate upon default	2.00%
Covenant, minimum liquidity to buyback stock	$ 20,000,000.0
Credit Agreement [Member]
Line of Credit Facility [Line Items]
Interest charges, percentage	5.80%	5.70%
Debt issuance costs	$ 2,000,000
From November 15, 2016 to November 15, 2017 [Member] | Loan Facility [Member] | Line of Credit [Member]
Line of Credit Facility [Line Items]
Prepayment premium, percent	2.00%
From November 15, 2017 to November 15, 2018 [Member] | Loan Facility [Member] | Line of Credit [Member]
Line of Credit Facility [Line Items]
Prepayment premium, percent	1.00%
After November 15, 2018 to the Maturity Date [Member] | Loan Facility [Member] | Line of Credit [Member]
Line of Credit Facility [Line Items]
Prepayment premium, percent	0.00%

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Debt (Future Debt Maturities of Long-term Debt) (Details) $ in Thousands	Mar. 31, 2017 USD ($)
Debt Disclosure [Abstract]
Remaining 2017	$ 2,264
2018	3,019
2019	3,019
2020	3,019
2021	47,295
Thereafter	0
Long-term debt	$ 58,616

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Net Loss Per Share (Computation of Loss Per Share) (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Numerator:
Net loss	$ (5,614)	$ (5,573)
Denominator:
Weighted–average common shares outstanding, basic and diluted	16,971,393	15,432,405
Net loss per common share, basic and diluted (in USD per share)	$ (0.33)	$ (0.36)

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Net Loss Per Share (Anti–Dilutive Common Share Equivalents) (Details) - shares		3 Months Ended
	Jul. 25, 2016	Mar. 31, 2017	Mar. 31, 2016
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti–dilutive common share equivalents (in shares)		2,142,218	1,735,138
Website Analytic Business [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Numbers of share issued in acquisition (in shares)	318,302
Employee Stock Option [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti–dilutive common share equivalents (in shares)		731,971	751,201
Restricted Stock [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti–dilutive common share equivalents (in shares)		1,410,247	983,937

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Commitments and Contingencies (Details) - Investor [Member] - USD ($) $ in Millions		3 Months Ended
	Mar. 28, 2017	Mar. 31, 2017	Mar. 31, 2016
Long-term Purchase Commitment [Line Items]
Amount of related party transaction		$ 0.6	$ 0.6
Option to renew purchase commitment, term (in years)	1 year

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Stockholders' Equity (Restricted Stock Activity) (Details) - Restricted Stock [Member] - $ / shares	3 Months Ended
	Mar. 31, 2017	Dec. 31, 2016
Number of Restricted Shares Outstanding
Unvested balances at beginning of period (in shares)	839,477
Awards granted (in shares)	622,520
Awards vested (in shares)	(34,749)
Awards forfeited (in shares)	(17,001)
Unvested balances at end of period (in shares)	1,410,247.000
Weighted-Average Grant Date Fair Value
Weighted-Average Grant Date Fair Value (in USD per share)	$ 10.86	$ 7.55

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Stockholders' Equity (Stock Option Activity) (Details)	3 Months Ended
	Mar. 31, 2017 $ / shares shares
Number of Options Outstanding
Outstanding at beginning of period (in shares) | shares	759,719
Options granted (in shares) | shares	0
Options exercised (in shares) | shares	(24,748)
Options forfeited (in shares) | shares	(2,906)
Options expired (in shares) | shares	(94)
Outstanding at end of period (in shares) | shares	731,971.000
Weighted Average Exercise Price
Outstanding at beginning of period (in USD per share) | $ / shares	$ 6.06
Options granted (in USD per share) | $ / shares	0.00
Options exercised (in USD per share) | $ / shares	6.46
Options forfeited (in USD per share) | $ / shares	6.21
Options expired (in USD per share) | $ / shares	6.26
Outstanding at end of period (in USD per share) | $ / shares	$ 6.05

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Stockholders' Equity (Shared Based Compensation) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items]
Share-based compensation expense	$ 2,304	$ 694
Cost of revenue [Member]
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items]
Share-based compensation expense	18	7
Sales and marketing [Member]
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items]
Share-based compensation expense	60	14
Research and development [Member]
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items]
Share-based compensation expense	23	13
General and administrative [Member]
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items]
Share-based compensation expense	$ 2,203	$ 660

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Domestic and Foreign Operations (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenues	$ 20,752	$ 17,582
U.S. [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenues	17,609	14,430
Canada [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenues	845	1,002
Other International [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenues	$ 2,298	$ 2,150

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Related Party Transactions (Details) - USD ($) $ in Thousands		3 Months Ended		12 Months Ended
	Mar. 28, 2017	Mar. 31, 2017	Mar. 31, 2016	Dec. 31, 2018
Investor [Member]
Related Party Transaction [Line Items]
Amount of related party transaction		$ 600	$ 600
Option to renew purchase commitment, term (in years)	1 year
Investor [Member] | Software Development Services [Member]
Related Party Transaction [Line Items]
Purchase obligation outstanding		$ 2,500
Purchase commitment, period		5 years
Option to renew purchase commitment, term (in years)	1 year
Purchase obligation increase in amount, if a 10% increase in revenue		$ 250
Investor [Member] | Services [Member]
Related Party Transaction [Line Items]
Amount of related party transaction		752	62
Former Subsidiary [Member] | Management, HR/Payroll and Administrative Services [Member]
Related Party Transaction [Line Items]
Revenue from related party		$ 90	$ 90
Scenario, Forecast [Member] | Investor [Member] | Software Development Services [Member]
Related Party Transaction [Line Items]
Purchase commitment, amount				$ 2,800

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Subsequent Events (Details)		3 Months Ended
	Apr. 21, 2017 USD ($)	Mar. 31, 2017 USD ($)	Mar. 31, 2016 USD ($)	Nov. 15, 2016 USD ($)
Subsequent Event [Line Items]
Payments to acquire business, net of cash acquired		$ 19,256,000	$ 8,102,000
RightAnswers, Inc. [Member] | Subsequent Event [Member]
Subsequent Event [Line Items]
Payments to acquire business, net of cash acquired	$ 17,200,000
Cash holdback payable	$ 2,500,000
Cash holdback payable, payment period (in years)	1 year
Credit Agreement [Member]
Subsequent Event [Line Items]
Maximum allowed business consideration payable		75,000,000
Credit Agreement [Member] | Subsequent Event [Member]
Subsequent Event [Line Items]
Maximum allowed business consideration payable	$ 150,000,000
Credit Agreement [Member] | Term Loan [Member] | Subsequent Event [Member]
Subsequent Event [Line Items]
Debt Instrument, Face Amount	15,000,000
Credit Agreement [Member] | Line of Credit [Member]
Subsequent Event [Line Items]
Maximum borrowing capacity		90,000,000
U.S. [Member] | Revolving Credit Facility [Member]
Subsequent Event [Line Items]
Outstanding borrowings		0
U.S. [Member] | Credit Agreement [Member] | Revolving Credit Facility [Member]
Subsequent Event [Line Items]
Maximum borrowing capacity				$ 9,000,000.0
U.S. [Member] | Credit Agreement [Member] | Revolving Credit Facility [Member] | Subsequent Event [Member]
Subsequent Event [Line Items]
Maximum borrowing capacity	$ 10,000,000
Multiplier used to calculate borrowing capacity (as a percent)	1.0875
U.S. [Member] | Credit Agreement [Member] | Line of Credit [Member]
Subsequent Event [Line Items]
Maximum borrowing capacity		500,000.0
Canadian [Member] | Revolving Credit Facility [Member]
Subsequent Event [Line Items]
Outstanding borrowings		0
Canadian [Member] | Credit Agreement [Member] | Revolving Credit Facility [Member]
Subsequent Event [Line Items]
Maximum borrowing capacity				$ 1,000,000.0
Canadian [Member] | Credit Agreement [Member] | Revolving Credit Facility [Member] | Subsequent Event [Member]
Subsequent Event [Line Items]
Maximum borrowing capacity	$ 10,000,000
Multiplier used to calculate borrowing capacity (as a percent)	1.0875
Canadian [Member] | Credit Agreement [Member] | Line of Credit [Member]
Subsequent Event [Line Items]
Maximum borrowing capacity		$ 250,000.00