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Quarterly Segments - Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income - Restated (Unaudited) (Tables)
12 Months Ended
Dec. 31, 2012
Segment Results -Reconciliation of Segment Net Revenue to Total Revenue & EBITDA -Restated (Unaudited) [Abstract]  
Reconciliation of Operating Profit (Loss) from Segments to Consolidated [Table Text Block]
The following table reconciles segment information to the Company's Consolidated Statements of Income and provides a summary of other key financial information for each segment:
Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Years Ended December 31,
 
2012
 
2011
 
2010
 
 
 
As Restated
 
As Restated
Segment Net Revenue
 
 
 
 
 
Payment Protection
$
62,553

 
$
59,697

 
$
50,946

BPO
18,424

 
15,584

 
17,069

Brokerage
37,067

 
37,032

 
29,237

Segment net revenues
118,044

 
112,313

 
97,252

Net losses and loss adjustment expenses
40,219

 
37,949

 
36,035

Member benefit claims
4,642

 
4,409

 
466

Commissions
128,741

 
126,918

 
92,646

Total segment revenue
291,646

 
281,589

 
226,399

 
 
 
 
 
 
Operating Expenses
 
 
 
 
 
Payment Protection
36,420

 
33,514

 
25,126

BPO
14,227

 
11,598

 
10,002

Brokerage (1)
28,355

 
29,289

 
23,529

Corporate

 
1,763

 
2,130

Total operating expenses
79,002

 
76,164

 
60,787

Net losses and loss adjustment expenses
40,219

 
37,949

 
36,035

Member benefit claims
4,642

 
4,409

 
466

Commissions
128,741

 
126,918

 
92,646

Total operating expenses before depreciation, amortization and interest expense
252,604

 
245,440

 
189,934

 
 
 
 
 
 
EBITDA
 
 
 
 
 
Payment Protection
26,133

 
26,183

 
25,820

BPO
4,197

 
3,986

 
7,067

Brokerage (1)
8,712

 
7,743

 
5,708

Corporate

 
(1,763
)
 
(2,130
)
Total EBITDA
39,042

 
36,149

 
36,465

 
 
 
 
 
 
Depreciation and amortization
 
 
 
 
 
Payment Protection
3,590

 
4,205

 
2,352

BPO
2,290

 
1,124

 
598

Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Years Ended December 31,
 
2012
 
2011
 
2010
 
 
 
As Restated
 
As Restated
Brokerage
3,006

 
2,700

 
1,678

Total depreciation and amortization
8,886

 
8,029

 
4,628

 
 
 
 
 
 
Interest Expense
 
 
 
 
 
Payment Protection
4,146

 
4,649

 
7,197

BPO
1,035

 
419

 
433

Brokerage
1,443

 
2,573

 
834

Total interest expense
6,624

 
7,641

 
8,464

 
 
 
 
 
 
Income (loss) before income taxes and non-controlling interests
 
 
 
 
 
Payment Protection
18,397

 
17,329

 
16,271

BPO
872

 
2,443

 
6,036

Brokerage (1)
4,263

 
2,470

 
3,196

Corporate

 
(1,763
)
 
(2,130
)
Total income before income taxes and non-controlling interests
23,532

 
20,479

 
23,373

Income taxes
8,295

 
7,140

 
8,159

Less: net income (loss) attributable to non-controlling interests
72

 
(170
)
 
20

Net income
$
15,165

 
$
13,509

 
15,194

(1) - Includes loss on sale of subsidiary of $477 for the year ended December 31, 2011.
The following table reconciles the restated segment information to the Company's Consolidated Statements of Income and provides a summary of other key financial information for each segment, as restated, for the quarters ending March 31, 2012, June 30, 2012 and September 30, 2012 and for the quarters ending March 31, June 30, September 30, and December 31, 2011 and 2010, respectively.
Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
For the Three Months Ended
 
March 31, 2012
 
June 30, 2012
 
As Previously Reported
Adjustment
As Restated
 
As Previously Reported
Adjustment
As Restated
Segment Net Revenue
 
 
 
 
 
 
 
Payment Protection
$
13,175

$
(81
)
$
13,094

 
$
15,007

$
(96
)
$
14,911

BPO
4,205


4,205

 
4,409


4,409

Brokerage
10,023


10,023

 
9,782


9,782

Segment net revenues
27,403

(81
)
27,322

 
29,198

(96
)
29,102

Net losses and loss adjustment expenses
11,266


11,266

 
9,576


9,576

Member benefit claims

1,303

1,303

 

1,098

1,098

Commissions
20,039

11,949

31,988

 
19,892

11,390

31,282

Total segment revenue
58,708

13,171

71,879

 
58,666

12,392

71,058

 
 
 
 
 
 
 
 
Operating Expenses
 
 
 
 
 
 
 
Payment Protection
7,913


7,913

 
8,729


8,729

BPO
3,133


3,133

 
3,351


3,351

Brokerage
7,085


7,085

 
7,224


7,224

Total operating expenses
18,131


18,131

 
19,304


19,304

Net losses and loss adjustment expenses
11,266


11,266

 
9,576


9,576

Member benefit claims

1,303

1,303

 

1,098

1,098

Commissions
20,039

11,949

31,988

 
19,892

11,390

31,282

Total operating expenses before depreciation, amortization and interest expense
49,436

13,252

62,688

 
48,772

12,488

61,260

 
 
 
 
 
 
 
 
EBITDA
 
 
 
 
 
 
 
Payment Protection
5,262

(81
)
5,181

 
6,278

(96
)
6,182

BPO
1,072


1,072

 
1,058


1,058

Brokerage
2,938


2,938

 
2,558


2,558

Total EBITDA
9,272

(81
)
9,191

 
9,894

(96
)
9,798

 
 
 
 
 
 
 
 
Depreciation and amortization
 
 
 
 
 
 
 
Payment Protection
849


849

 
865


865

BPO
503


503

 
498


498

Brokerage
868


868

 
778


778

Total depreciation and amortization
2,220


2,220

 
2,141


2,141

 
 
 
 
 
 
 
 
Interest Expense
 
 
 
 
 
 
 
Payment Protection
1,012


1,012

 
971


971

BPO
267


267

 
259


259

Brokerage
373


373

 
360


360

Total interest expense
1,652


1,652

 
1,590


1,590

 
 
 
 
 
 
 
 
Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
For the Three Months Ended
 
March 31, 2012
 
June 30, 2012
 
As Previously Reported
Adjustment
As Restated
 
As Previously Reported
Adjustment
As Restated
Income (loss) before income taxes and non-controlling interests
 
 
 
 
 
 
 
Payment Protection
3,401

(81
)
3,320

 
4,442

(96
)
4,346

BPO
302


302

 
301


301

Brokerage
1,697


1,697

 
1,420


1,420

Corporate



 



Total income before income taxes and non-controlling interests
5,400

(81
)
5,319

 
6,163

(96
)
6,067

Income taxes
1,919

(32
)
1,887

 
2,146

(38
)
2,108

Less: net income attributable to non-controlling interests
18


18

 
15


15

Net income
$
3,463

$
(49
)
3,414

 
$
4,002

$
(58
)
$
3,944

Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
September 30, 2012
 
As Previously Reported
Adjustment
As Restated
Segment Net Revenue
 
 
 
Payment Protection
$
17,494

$
(144
)
$
17,350

BPO
4,951


4,951

Brokerage
8,839


8,839

Segment net revenues
31,284

(144
)
31,140

Net losses and loss adjustment expenses
11,430


11,430

Member benefit claims

1,157

1,157

Commissions
21,548

11,829

33,377

Total segment revenue
64,262

12,842

77,104

 
 
 
 
Operating Expenses
 
 
 
Payment Protection
9,563


9,563

BPO
3,836


3,836

Brokerage
7,268


7,268

Total operating expenses
20,667


20,667

Net losses and loss adjustment expenses
11,430


11,430

Member benefit claims

1,157

1,157

Commissions
21,548

11,829

33,377

Total operating expenses before depreciation, amortization and interest expense
53,645

12,986

66,631

 
 
 
 
EBITDA
 
 
 
Payment Protection
7,931

(144
)
7,787

BPO
1,115


1,115

Brokerage
1,571


1,571

Total EBITDA
10,617

(144
)
10,473

 
 
 
 
Depreciation and amortization
 
 
 
Payment Protection
863


863

BPO
494


494

Brokerage
641


641

Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
September 30, 2012
 
As Previously Reported
Adjustment
As Restated
Corporate



Total depreciation and amortization
1,998


1,998

 
 
 
 
Interest Expense
 
 
 
Payment Protection
1,359


1,359

BPO
294


294

Brokerage
372


372

Total interest expense
2,025


2,025

 
 
 
 
Income (loss) before income taxes and non-controlling interests
 
 
 
Payment Protection
5,709

(144
)
5,565

BPO
327


327

Brokerage
558


558

Total income before income taxes and non-controlling interests
6,594

(144
)
6,450

Income taxes
2,455

(58
)
2,397

Less: net income attributable to non-controlling interests
29


29

Net income
$
4,110

$
(86
)
4,024


Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
For the Three Months Ended
 
March 31, 2011
 
June 30, 2011
 
As Previously Reported
Adjustment
As Restated
 
As Previously Reported
Adjustment
As Restated
Segment Net Revenue
 
 
 
 
 
 
 
Payment Protection
$
14,351

$
(180
)
$
14,171

 
$
13,750

$
(392
)
$
13,358

BPO
3,564


3,564

 
3,691


3,691

Brokerage
8,891


8,891

 
9,836


9,836

Segment net revenues
26,806

(180
)
26,626

 
27,277

(392
)
26,885

Net losses and loss adjustment expenses
9,373


9,373

 
9,251


9,251

Member benefit claims

867

867

 

1,309

1,309

Commissions
18,517

11,389

29,906

 
17,323

11,404

28,727

Total segment revenue
54,696

12,076

66,772

 
53,851

12,321

66,172

 
 
 
 
 
 
 
 
Operating Expenses
 
 
 
 
 
 
 
Payment Protection
8,768


8,768

 
8,644


8,644

BPO
2,619


2,619

 
2,828


2,828

Brokerage
6,819


6,819

 
7,527


7,527

Corporate



 
1,727


1,727

Total operating expenses
18,206


18,206

 
20,726


20,726

Net losses and loss adjustment expenses
9,373


9,373

 
9,251


9,251

Member benefit claims

867

867

 

1,309

1,309

Commissions
18,517

11,389

29,906

 
17,323

11,404

28,727

Total operating expenses before depreciation, amortization and interest expense
46,096

12,256

58,352

 
47,300

12,713

60,013

 
 
 
 
 
 
 
 
EBITDA
 
 
 
 
 
 
 
Payment Protection
5,583

(180
)
5,403

 
5,106

(392
)
4,714

Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
For the Three Months Ended
 
March 31, 2011
 
June 30, 2011
 
As Previously Reported
Adjustment
As Restated
 
As Previously Reported
Adjustment
As Restated
BPO
945


945

 
863


863

Brokerage
2,072


2,072

 
2,309


2,309

Corporate



 
(1,727
)

(1,727
)
Total EBITDA
8,600

(180
)
8,420

 
6,551

(392
)
6,159

 
 
 
 
 
 
 
 
Depreciation and amortization
 
 
 
 
 
 
 
Payment Protection
953


953

 
1,324


1,324

BPO
240


240

 
277


277

Brokerage
442


442

 
591


591

Total depreciation and amortization
1,635


1,635

 
2,192


2,192

 
 
 
 
 
 
 
 
Interest Expense
 
 
 
 
 
 
 
Payment Protection
1,526


1,526

 
1,043


1,043

BPO
63


63

 
99


99

Brokerage
442


442

 
783


783

Total interest expense
2,031


2,031

 
1,925


1,925

 
 
 
 
 
 
 
 
Income (loss) before income taxes and non-controlling interests
 
 
 
 
 
 
 
Payment Protection
3,104

(180
)
2,924

 
2,739

(392
)
2,347

BPO
642


642

 
487


487

Brokerage
1,188


1,188

 
935


935

Corporate



 
(1,727
)

(1,727
)
Total income before income taxes and non-controlling interests
4,934

(180
)
4,754

 
2,434

(392
)
2,042

Income taxes
1,681

(72
)
1,609

 
907

(157
)
750

Less: net (loss) income attributable to non-controlling interests
(174
)

(174
)
 
2


2

Net income
$
3,427

$
(108
)
3,319

 
$
1,525

$
(235
)
$
1,290


Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
For the Three Months Ended
 
September 30, 2011
 
December 31, 2011
 
As Previously Reported
Adjustment
As Restated
 
As Previously Reported
Adjustment
As Restated
Segment Net Revenue
 
 
 
 
 
 
 
Payment Protection
$
15,770

$
(125
)
$
15,645

 
$
16,658

$
(135
)
$
16,523

BPO
3,833


3,833

 
4,496


4,496

Brokerage
9,208


9,208

 
9,097


9,097

Corporate



 



Segment net revenues
28,811

(125
)
28,686

 
30,251

(135
)
30,116

Net losses and loss adjustment expenses
9,714


9,714

 
9,611


9,611

Member benefit claims

945

945

 

1,288

1,288

Commissions
17,926

16,011

33,937

 
20,465

13,883

34,348

Total segment revenue
56,451

16,831

73,282

 
60,327

15,036

75,363

 
 
 
 
 
 
 
 
Operating Expenses
 
 
 
 
 
 
 
Payment Protection
8,445


8,445

 
7,657


7,657

BPO
2,717


2,717

 
3,434


3,434

Brokerage (1)
7,491


7,491

 
7,452


7,452

Corporate
36


36

 



Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
For the Three Months Ended
 
September 30, 2011
 
December 31, 2011
 
As Previously Reported
Adjustment
As Restated
 
As Previously Reported
Adjustment
As Restated
Total operating expenses
18,689


18,689

 
18,543


18,543

Net losses and loss adjustment expenses
9,714


9,714

 
9,611


9,611

Member benefit claims

945

945

 

1,288

1,288

Commissions
17,926

16,011

33,937

 
20,465

13,883

34,348

Total operating expenses before depreciation, amortization and interest expense
46,329

16,956

63,285

 
48,619

15,171

63,790

 
 
 
 
 
 
 
 
EBITDA
 
 
 
 
 
 
 
Payment Protection
7,325

(125
)
7,200

 
9,001

(135
)
8,866

BPO
1,116


1,116

 
1,062


1,062

Brokerage (1)
1,717


1,717

 
1,645


1,645

Corporate
(36
)

(36
)
 



Total EBITDA
10,122

(125
)
9,997

 
11,708

(135
)
11,573

 
 
 
 
 
 
 
 
Depreciation and amortization
 
 
 
 
 
 
 
Payment Protection
927


927

 
1,001


1,001

BPO
307


307

 
300


300

Brokerage
650


650

 
1,017


1,017

Corporate



 



Total depreciation and amortization
1,884


1,884

 
2,318


2,318

 
 
 
 
 
 
 
 
Interest Expense
 
 
 
 
 
 
 
Payment Protection
1,053


1,053

 
1,027


1,027

BPO
96


96

 
161


161

Brokerage
757


757

 
591


591

Total interest expense
1,906


1,906

 
1,779


1,779

 
 
 
 
 
 
 
 
Income (loss) before income taxes and non-controlling interests
 
 
 
 
 
 
 
Payment Protection
5,345

(125
)
5,220

 
6,973

(135
)
6,838

BPO
713


713

 
601


601

Brokerage (1)
310


310

 
37


37

Corporate
(36
)

(36
)
 



Total income before income taxes and non-controlling interests
6,332

(125
)
6,207

 
7,611

(135
)
7,476

Income taxes
2,259

(50
)
2,209

 
2,626

(54
)
2,572

Less: net income attributable to non-controlling interests
1


1

 
1


1

Net income
$
4,072

$
(75
)
3,997

 
$
4,984

$
(81
)
$
4,903

 
 
 
 
 
 
 
 
(1) - Includes loss on sale of subsidiary of $477 for the three months ended September 30, 2011.
 
 
 
 

Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
For the Three Months Ended
 
March 31, 2010
 
June 30, 2010
 
As Previously Reported
Adjustment
As Restated
 
As Previously Reported
Adjustment
As Restated
Segment Net Revenue
 
 
 
 
 
 
 
Payment Protection
$
9,903

$

$
9,903

 
$
12,210

$

$
12,210

BPO
4,563


4,563

 
4,327


4,327

Brokerage
8,261


8,261

 
7,680


7,680

Segment net revenues
22,727


22,727

 
24,217


24,217

Net losses and loss adjustment expenses
8,777


8,777

 
7,316


7,316

Member benefit claims



 

(23
)
(23
)
Commissions
19,349


19,349

 
17,850

3,105

20,955

Total segment revenue
50,853


50,853

 
49,383

3,082

52,465

 
 
 
 
 
 
 
 
Operating Expenses
 
 
 
 
 
 
 
Payment Protection
5,094

656

5,750

 
6,191

167

6,358

BPO
2,774


2,774

 
2,635


2,635

Brokerage
6,119


6,119

 
5,785


5,785

Corporate
230


230

 
612


612

Total operating expenses
14,217

656

14,873

 
15,223

167

15,390

Net losses and loss adjustment expenses
8,777


8,777

 
7,316


7,316

Member benefit claims



 

(23
)
(23
)
Commissions
19,349


19,349

 
17,850

3,105

20,955

Total operating expenses before depreciation, amortization and interest expense
42,343

656

42,999

 
40,389

3,249

43,638

 
 
 
 
 
 
 
 
EBITDA
 
 
 
 
 
 
 
Payment Protection
4,809

(656
)
4,153

 
6,019

(167
)
5,852

BPO
1,789


1,789

 
1,692


1,692

Brokerage
2,142


2,142

 
1,895


1,895

Corporate
(230
)

(230
)
 
(612
)

(612
)
Total EBITDA
8,510

(656
)
7,854

 
8,994

(167
)
8,827

 
 
 
 
 
 
 
 
Depreciation and amortization
 
 
 
 
 
 
 
Payment Protection
470


470

 
585


585

BPO
174


174

 
80


80

Brokerage
410


410

 
398


398

Total depreciation and amortization
1,054


1,054

 
1,063


1,063

 
 
 
 
 
 
 
 
Interest Expense
 
 
 
 
 
 
 
Payment Protection
1,661


1,661

 
1,704


1,704

BPO
106


106

 
92


92

Brokerage
124


124

 
189


189

Total interest expense
1,891


1,891

 
1,985


1,985

 
 
 
 
 
 
 
 
Income (loss) before income taxes and non-controlling interests
 
 
 
 
 
 
 
Payment Protection
2,678

(656
)
2,022

 
3,730

(167
)
3,563

BPO
1,509


1,509

 
1,520


1,520

Brokerage
1,608


1,608

 
1,308


1,308

Corporate
(230
)

(230
)
 
(612
)

(612
)
Total income before income taxes and non-controlling interests
5,565

(656
)
4,909

 
5,946

(167
)
5,779

Income taxes
2,076

(230
)
1,846

 
2,220

(58
)
2,162

Less: net income (loss) attributable to non-controlling interests
15


15

 
(46
)

(46
)
Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
For the Three Months Ended
 
March 31, 2010
 
June 30, 2010
 
As Previously Reported
Adjustment
As Restated
 
As Previously Reported
Adjustment
As Restated
Net income
$
3,474

$
(426
)
3,048

 
$
3,772

$
(109
)
$
3,663


Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
For the Three Months Ended
 
September 30, 2010
 
December 31, 2010
 
As Previously Reported
Adjustment
As Restated
 
As Previously Reported
Adjustment
As Restated
Segment Net Revenue
 
 
 
 
 
 
 
Payment Protection
$
14,641

$

$
14,641

 
$
14,192

$

$
14,192

BPO
4,715


4,715

 
3,464


3,464

Brokerage
7,158


7,158

 
6,138


6,138

Segment net revenues
26,514


26,514

 
23,794


23,794

Net losses and loss adjustment expenses
10,993


10,993

 
8,949


8,949

Member benefit claims

211

211

 

278

278

Commissions
16,432

8,527

24,959

 
17,372

10,011

27,383

Total segment revenue
53,939

8,738

62,677

 
50,115

10,289

60,404

 
 
 
 
 
 
 
 
Operating Expenses
 
 
 
 
 
 
 
Payment Protection
6,435

125

6,560

 
5,853

605

6,458

BPO
2,588


2,588

 
2,005


2,005

Brokerage
5,783


5,783

 
5,842


5,842

Corporate
1,220


1,220

 
68


68

Total operating expenses
16,026

125

16,151

 
13,768

605

14,373

Net losses and loss adjustment expenses
10,993


10,993

 
8,949


8,949

Member benefit claims

211

211

 

278

278

Commissions
16,432

8,527

24,959

 
17,372

10,011

27,383

Total operating expenses before depreciation, amortization and interest expense
43,451

8,863

52,314

 
40,089

10,894

50,983

 
 
 
 
 
 
 
 
EBITDA
 
 
 
 
 
 
 
Payment Protection
8,206

(125
)
8,081

 
8,339

(605
)
7,734

BPO
2,127


2,127

 
1,459


1,459

Brokerage
1,375


1,375

 
296


296

Corporate
(1,220
)

(1,220
)
 
(68
)

(68
)
Total EBITDA
10,488

(125
)
10,363

 
10,026

(605
)
9,421

 
 
 
 
 
 
 
 
Depreciation and amortization
 
 
 
 
 
 
 
Payment Protection
327


327

 
970


970

BPO
457


457

 
(113
)

(113
)
Brokerage
435


435

 
435


435

Total depreciation and amortization
1,219


1,219

 
1,292


1,292

 
 
 
 
 
 
 
 
Interest Expense
 
 
 
 
 
 
 
Payment Protection
1,873


1,873

 
1,959


1,959

BPO
126


126

 
109


109

Brokerage
247


247

 
274


274

Total interest expense
2,246


2,246

 
2,342


2,342

 
 
 
 
 
 
 
 
Income (loss) before income taxes and non-controlling interests
 
 
 
 
 
 
 
Payment Protection
6,006

(125
)
5,881

 
5,410

(605
)
4,805

Reconciliation of Segment Net Revenue to Total Revenue and EBITDA to Net Income 
For the Three Months Ended
 
For the Three Months Ended
 
September 30, 2010
 
December 31, 2010
 
As Previously Reported
Adjustment
As Restated
 
As Previously Reported
Adjustment
As Restated
BPO
1,544


1,544

 
1,463


1,463

Brokerage
693


693

 
(413
)

(413
)
Corporate
(1,220
)

(1,220
)
 
(68
)

(68
)
Total income before income taxes and non-controlling interests
7,023

(125
)
6,898

 
6,392

(605
)
5,787

Income taxes
2,576

(44
)
2,532

 
1,831

(212
)
1,619

Less: net income attributable to non-controlling interests



 
51


51

Net income
$
4,447

$
(81
)
4,366

 
$
4,510

$
(393
)
$
4,117