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SEGMENT INFORMATION (Tables)
 12 Months Ended
Dec. 31, 2022
Segment Reporting [Abstract]  
Schedule of Revenue by Reportable Segment
The following table summarizes revenue by reportable segment and category for the years ended December 31, 2022, 2021 and 2020 (in thousands):
Year Ended December 31,
202220212020
North America
Service revenue:
Local$390,449 $530,468 $432,183 
Goods28,785 51,568 35,276 
Travel17,035 24,393 17,686 
Total service revenue436,269 606,429 485,145 
Product revenue - Goods— 626 333,479 
Total North America revenue (1)
$436,269 $607,055 $818,624 
International
Service revenue:
Local$128,295 $155,866 $138,274 
Goods23,742 19,477 11,757 
Travel10,779 13,023 8,477 
Total service revenue162,816 188,366 158,508 
Product revenue - Goods— 171,687 439,736 
Total International revenue (1)
$162,816 $360,053 $598,244 
(1)North America includes revenue from the United States of $428.5 million, $597.6 million and $808.3 million for the years ended December 31, 2022, 2021 and 2020. International includes revenue from the United Kingdom of $120.8 million and $216.3 million for the years ended December 31, 2021 and 2020. There were no other individual countries that represented more than 10% of consolidated total revenue for the years ended December 31, 2022, 2021 and 2020. Revenue is attributed to individual countries based on the location of the customer.
Schedule of Cost of Revenue by Segment and Category
The following table summarizes cost of revenue by reportable segment and category for the years ended December 31, 2022, 2021 and 2020 (in thousands):
Year Ended December 31,
202220212020
North America
Service cost of revenue:
Local$52,693 $58,192 $53,143 
Goods5,249 7,790 6,424 
Travel4,173 4,952 4,779 
Total service cost of revenue62,115 70,934 64,346 
Product cost of revenue - Goods— 458 278,647 
Total North America cost of revenue$62,115 $71,392 $342,993 
International
Service cost of revenue:
Local$10,647 $8,962 $12,362 
Goods2,080 986 1,261 
Travel1,419 1,138 1,327 
Total service cost of revenue14,146 11,086 14,950 
Product cost of revenue - Goods— 147,514 381,631 
Total International cost of revenue$14,146 $158,600 $396,581 
Schedule of Operating Income by Reportable Segment
The following table summarizes contribution profit by reportable segment for the years ended December 31, 2022, 2021 and 2020 (in thousands):
Year Ended December 31,
202220212020
North America
Revenue$436,269 $607,055 $818,624 
Cost of revenue62,115 71,392 342,993 
Marketing103,862 138,025 96,039 
Contribution profit270,292 397,638 379,592 
International
Revenue162,816 360,053 598,244 
Cost of revenue14,146 158,600 396,581 
Marketing45,369 50,755 58,495 
Contribution profit103,301 150,698 143,168 
Consolidated
Revenue599,085 967,108 1,416,868
Cost of revenue76,261 229,992 739,574
Marketing149,231 188,780 154,534 
Contribution profit373,593 548,336 522,760 
Selling, general and administrative481,375 511,096 603,185 
Goodwill impairment35,424 — 109,486 
Long-lived asset impairment12,259 — 22,351 
Restructuring and related charges12,350 41,895 64,836 
Income (loss) from operations$(167,815)$(4,655)$(277,098)
Schedule of Total Assets by Segment
The following table summarizes total assets by reportable segment as of December 31, 2022 and 2021 (in thousands):
December 31,
20222021
Total assets:
North America (1)
$669,336 $964,523 
International (1)
123,781 193,358 
Consolidated total assets$793,117 $1,157,881 
(1)North America contains assets from the United States of $661.3 million and $951.8 million as of December 31, 2022 and 2021. International contains assets from the United Kingdom of $126.0 million as of December 31, 2021. There were no other individual countries that represented more than 10% of consolidated total assets as of December 31, 2022 and 2021.
Schedule of Property, Equipment and Software, by Reportable Segment
The following summarizes property, equipment and software, net as of December 31, 2022 and 2021 (in thousands):
December 31,
20222021
Furniture and fixtures and other3,384 5,524 
Leasehold improvements18,428 23,576 
Computer hardware and purchased software110,338 118,659 
Internally-developed software (1)
334,079 309,018 
Total property, equipment and software, gross466,229 456,777 
Less: accumulated depreciation and amortization(409,498)(383,196)
Property, equipment and software, net$56,731 $73,581 
(1)The net carrying amount of internally-developed software was $48.6 million and $54.7 million as of December 31, 2022 and 2021.
Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying Consolidated Statements of Operations for the years ended December 31, 2022, 2021 and 2020 (in thousands):
Year Ended December 31,
202220212020
Service cost of revenue$32,554 $32,354 $28,443 
Product cost of revenue — 378 9,434 
Selling, general and administrative21,616 31,193 39,915 
Total$54,170 $63,925 $77,792 
The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2022 and 2021 (in thousands):
December 31,
 20222021
North America (1)
$5,246 $10,836 
International (1)
2,928 7,973 
Consolidated total
$8,174 $18,809 
(1)All tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States where tangible property and equipment, net is material as of December 31, 2022 and 2021.
The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2022, 2021 and 2020 (in thousands):
Year Ended December 31,
 202220212020
North America$52,077 $63,725 $78,805 
International10,586 9,094 8,717 
Consolidated total
$62,663 $72,819 $87,522 
The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2022, 2021 and 2020 (in thousands):
Year Ended December 31,
 202220212020
North America$1,323 $1,777 $2,000 
International2,565 4,562 2,707 
Consolidated total
$3,888 $6,339 $4,707