10-Q

Table of Contents

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q

☒	Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
	For the quarterly period ended June 30, 2023

☐	Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
	For the transition period from                      to                     .

001-35542

(Commission File number)

(Exact name of registrant as specified in its charter)

Customers Bancorp, Inc.

Pennsylvania	27-2290659
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)

701 Reading Avenue

West Reading, PA 19611

(Address of principal executive offices)

(610) 933-2000

(Registrant’s telephone number, including area code)

N/A

(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class	Trading Symbols	Name of Each Exchange on which Registered
Voting Common Stock, par value $1.00 per share	CUBI	New York Stock Exchange
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, par value $1.00 per share	CUBI/PE	New York Stock Exchange
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, par value $1.00 per share	CUBI/PF	New York Stock Exchange
5.375% Subordinated Notes due 2034	CUBB	New York Stock Exchange

Securities registered pursuant to Section 12(g) of the Act: None

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No ¨

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  x    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and "emerging growth company" in Rule 12b-2 of the Exchange Act.

Large accelerated filer	x	Accelerated Filer	☐
Non-accelerated filer	o	Smaller Reporting Company	☐
		Emerging Growth Company	☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.			o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act)    Yes  ☐    No  x

________________________________________ 

On August 4, 2023, 31,291,461 shares of Voting Common Stock were outstanding.

Table of Contents

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

Table of Contents

Part I
Item 1.	Customers Bancorp, Inc. Consolidated Financial Statements as of June 30, 2023 and for the three and six month periods ended June 30, 2023 and 2022 (unaudited)	5
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	50
Item 3.	Quantitative and Qualitative Disclosures about Market Risk	88
Item 4.	Controls and Procedures	89
PART II
Item 1.	Legal Proceedings	90
Item 1A.	Risk Factors	90
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	91
Item 3.	Defaults Upon Senior Securities	91
Item 4.	Mine Safety Disclosures	91
Item 5.	Other Information	91
Item 6.	Exhibits	92
SIGNATURES		93

2

Table of Contents

GLOSSARY OF ABBREVIATIONS AND ACRONYMS

The following list of abbreviations and acronyms may be used throughout this Report, including Management’s Discussion and Analysis of Financial Condition and Results of Operations, the Unaudited Consolidated Financial Statements and the Notes to the Unaudited Consolidated Financial Statements.

ACL	Allowance for credit losses
AFS	Available for sale
AOCI	Accumulated other comprehensive income (loss)
ASC	Accounting Standards Codification
ASU	Accounting Standards Update
B2B	Business-to-business
Bancorp	Customers Bancorp, Inc.
Bank	Customers Bank
BBB spread	BBB rated corporate bond spreads to U.S. Treasury securities
BMT	BankMobile Technologies, Inc.
BM Technologies	BM Technologies, Inc.
BOLI	Bank-owned life insurance
BTFP	Bank Term Funding Program
CARES Act	Coronavirus Aid, Relief and Economic Security Act
CBITTM	Customers Bank Instant Token
CCF	Customers Commercial Finance, LLC
CECL	Current expected credit losses
Commission	U.S. Securities and Exchange Commission
Company	Customers Bancorp, Inc. and subsidiaries
COVID-19	Coronavirus Disease 2019
CPI	Consumer Price Index
CRA	Community Reinvestment Act
CUBI	Symbol for Customers Bancorp, Inc. common stock traded on the NYSE
Customers	Customers Bancorp, Inc. and Customers Bank, collectively
Customers Bancorp	Customers Bancorp, Inc.
DCF	Discounted cash flow
EPS	Earnings per share
EVE	Economic value of equity
Exchange Act	Securities Exchange Act of 1934
FASB	Financial Accounting Standards Board
FDIC	Federal Deposit Insurance Corporation
Fed Funds	Federal Reserve Board's Effective Federal Funds Rate
Federal Reserve, Federal Reserve Board	Board of Governors of the Federal Reserve System
FHLB	Federal Home Loan Bank
FICO	Fair, Isaac and Company
Fintech	Third-Party Financial Technology
FMV	Fair Market Value
FRB	Federal Reserve Bank of Philadelphia
GDP	Gross domestic product
HTM	Held to maturity
LIBOR	London Interbank Offered Rate
LPO	Limited Purpose Office
MFAC	Megalith Financial Acquisition Corp.
MMDA	Money market deposit accounts
NIM	Net interest margin, tax equivalent
NM	Not meaningful
NPA	Non-performing asset
NPL	Non-performing loan
NYSE	New York Stock Exchange
OCI	Other comprehensive income (loss)
OREO	Other real estate owned
PCD	Purchased Credit-Deteriorated
PPP	Paycheck Protection Program

3

Table of Contents

PPPLF	FRB Paycheck Protection Program Liquidity Facility
PUT	Purchase Upon Termination
Rate Shocks	Interest rates rising or falling immediately
ROU	Right-of-use
SAB	SEC Staff Accounting Bulletin
SBA	U.S. Small Business Administration
SBA loans	Loans originated pursuant to the rules and regulations of the SBA
SEC	U.S. Securities and Exchange Commission
Securities Act	Securities Act of 1933, as amended
Series E Preferred Stock	Fixed-to-floating rate non-cumulative perpetual preferred stock, series E
Series F Preferred Stock	Fixed-to-floating rate non-cumulative perpetual preferred stock, series F
SERP	Supplemental Executive Retirement Plan
Share Repurchase Program	Share repurchase program authorized by the Board of Directors of Customers Bancorp in 2021
SOFR	Secured Overnight Financing Rate
TDR	Troubled debt restructuring
TRAC	Terminal Rental Adjustment Clause
U.S. GAAP	Accounting principles generally accepted in the United States of America
VIE	Variable interest entity
VOE	Voting interest entity

4

Table of Contents

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEET — UNAUDITED

(amounts in thousands, except share and per share data)

	June 30, 2023		December 31, 2022
ASSETS
Cash and due from banks	$	54,127	$	58,025
Interest earning deposits	3,101,097		397,781
Cash and cash equivalents	3,155,224		455,806
Investment securities, at fair value (includes allowance for credit losses of $3,439 and $578, respectively)	2,824,638		2,987,500
Investment securities held to maturity	1,258,560		840,259
Loans held for sale (includes $1,234 and $322, respectively, at fair value)	78,108		328,312
Loans receivable, mortgage warehouse, at fair value	1,006,268		1,323,312
Loans receivable, PPP	188,763		998,153
Loans and leases receivable	12,637,768		13,144,894
Allowance for credit losses on loans and leases	(139,656)		(130,924)
Total loans and leases receivable, net of allowance for credit losses on loans and leases	13,693,143		15,335,435
FHLB, Federal Reserve Bank, and other restricted stock	126,240		74,196
Accrued interest receivable	119,501		123,374
Bank premises and equipment, net	8,031		9,025
Bank-owned life insurance	290,322		338,441
Goodwill and other intangibles	3,629		3,629
Other assets	471,169		400,135
Total assets	$	22,028,565	$	20,896,112
LIABILITIES AND SHAREHOLDERS’ EQUITY
Liabilities:
Deposits:
Demand, non-interest bearing	$	4,490,198	$	1,885,045
Interest bearing	13,460,233		16,271,908
Total deposits	17,950,431		18,156,953
FHLB advances	2,046,142		800,000
Other borrowings	123,710		123,580
Subordinated debt	182,091		181,952
Accrued interest payable and other liabilities	269,539		230,666
Total liabilities	20,571,913		19,493,151
Commitments and contingencies (NOTE 15)
Shareholders’ equity:
Preferred stock, par value $1.00 per share; liquidation preference $25.00 per share; 100,000,000 shares authorized, 5,700,000 shares issued and outstanding as of June 30, 2023 and December 31, 2022	137,794		137,794
Common stock, par value $1.00 per share; 200,000,000 shares authorized; 35,300,754 and 35,012,250 shares issued as of June 30, 2023 and December 31, 2022; 31,282,318 and 32,373,697 shares outstanding as of June 30, 2023 and December 31, 2022	35,301		35,012
Additional paid in capital	555,737		551,721
Retained earnings	1,018,406		924,134
Accumulated other comprehensive income (loss), net	(168,176)		(163,096)
Treasury stock, at cost (4,018,436 and 2,638,553 shares as of June 30, 2023 and December 31, 2022)	(122,410)		(82,604)
Total shareholders’ equity	1,456,652		1,402,961
Total liabilities and shareholders’ equity	$	22,028,565	$	20,896,112

See accompanying notes to the unaudited consolidated financial statements.

5

Table of Contents

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF INCOME (LOSS) — UNAUDITED

(amounts in thousands, except per share data)

	Three Months Ended June 30,				Six Months Ended June 30,
	2023		2022		2023		2022
Interest income:
Loans and leases	$	241,745	$	168,920	$	485,957	$	326,040
Investment securities	48,026		25,442		95,342		45,737
Loans held for sale	11,149		21		22,850		76
Interest earning deposits	27,624		919		38,019		1,248
Other	1,616		1,032		2,937		6,709
Total interest income	330,160		196,334		645,105		379,810
Interest expense:
Deposits	136,375		22,781		280,305		36,493
FHLB advances	24,285		2,316		34,655		2,316
FRB advances	—		—		6,286		—
Subordinated debt	2,689		2,689		5,378		5,378
Other borrowings	1,540		3,696		3,311		6,072
Total interest expense	164,889		31,482		329,935		50,259
Net interest income	165,271		164,852		315,170		329,551
Provision for credit losses	23,629		23,847		43,232		39,844
Net interest income after provision for credit losses	141,642		141,005		271,938		289,707
Non-interest income:
Commercial lease income	8,917		6,592		18,243		12,487
Loan fees	4,271		2,618		8,261		5,163
Bank-owned life insurance	4,997		1,947		7,644		10,273
Mortgage warehouse transactional fees	1,376		1,883		2,450		3,898
Gain (loss) on sale of SBA and other loans	(761)		1,542		(761)		3,049
Loss on sale of capital call lines of credit	(5,037)		—		(5,037)		—
Net gain (loss) on sale of investment securities	—		(3,029)		—		(4,092)
Other	2,234		1,193		3,318		3,166
Total non-interest income	15,997		12,746		34,118		33,944
Non-interest expense:
Salaries and employee benefits	33,120		25,334		65,465		51,941
Technology, communication and bank operations	16,407		22,738		32,996		46,806
Commercial lease depreciation	7,328		5,552		15,203		10,494
Professional services	9,192		7,415		16,788		14,371
Loan servicing	4,777		4,341		9,438		6,712
Occupancy	2,519		4,279		5,279		7,329
FDIC assessments, non-income taxes and regulatory fees	9,780		1,619		12,508		4,002
Advertising and promotion	546		353		1,595		668
Other	5,628		4,574		10,158		7,689
Total non-interest expense	89,297		76,205		169,430		150,012
Income before income tax expense	68,342		77,546		136,626		173,639
Income tax expense	20,768		18,896		35,331		38,228
Net income	47,574		58,650		101,295		135,411
Preferred stock dividends	3,567		2,131		7,023		3,996
Net income available to common shareholders	$	44,007	$	56,519	$	94,272	$	131,415
Basic earnings per common share	$	1.41	$	1.73	$	2.99	$	4.00
Diluted earnings per common share	1.39		1.68		2.95		3.87

See accompanying notes to the unaudited consolidated financial statements.

6

Table of Contents

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) — UNAUDITED

(amounts in thousands)

	Three Months Ended June 30,				Six Months Ended June 30,
	2023		2022		2023		2022
Net income	$	47,574	$	58,650	$	101,295	$	135,411
Unrealized gains (losses) on available for sale debt securities:
Unrealized gains (losses) arising during the period	(17,401)		(88,224)		(9,131)		(167,082)
Income tax effect	4,420		22,938		2,319		43,441
Reclassification adjustments for (gains) losses included in net income	—		3,991		—		5,054
Income tax effect	—		(1,038)		—		(1,314)
Amortization of unrealized loss on securities transferred from available-for-sale to held-to-maturity	1,449		—		2,321		—
Income tax effect	(368)		—		(589)		—
Net unrealized gains (losses) on available for sale debt securities	(11,900)		(62,333)		(5,080)		(119,901)
Other comprehensive income (loss), net of income tax effect	(11,900)		(62,333)		(5,080)		(119,901)
Comprehensive income (loss)	$	35,674	$	(3,683)	$	96,215	$	15,510

See accompanying notes to the unaudited consolidated financial statements.

7

Table of Contents

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY — UNAUDITED

(amounts in thousands, except shares outstanding data)

	Three Months Ended June 30, 2023
	Preferred Stock			Common Stock
	Shares of Preferred Stock Outstanding	Preferred Stock		Shares of Common Stock Outstanding	Common Stock		Additional Paid in Capital		Retained Earnings		Accumulated Other Comprehensive Income (Loss)		Treasury Stock		Total
Balance, March 31, 2023	5,700,000	$	137,794	31,239,750	$	35,258	$	552,255	$	974,399	$	(156,276)	$	(122,410)	$	1,421,020
Net income	—	—		—	—		—		47,574		—		—		47,574
Other comprehensive income (loss)	—	—		—	—		—		—		(11,900)		—		(11,900)
Preferred stock dividends (1)	—	—		—	—		—		(3,567)		—		—		(3,567)
Share-based compensation expense	—	—		—	—		3,488		—		—		—		3,488
Issuance of common stock under share-based compensation arrangements	—	—		42,568	43		(6)		—		—		—		37
Balance, June 30, 2023	5,700,000	$	137,794	31,282,318	$	35,301	$	555,737	$	1,018,406	$	(168,176)	$	(122,410)	$	1,456,652
	Three Months Ended June 30, 2022
	Preferred Stock			Common Stock
	Shares of Preferred Stock Outstanding	Preferred Stock		Shares of Common Stock Outstanding	Common Stock		Additional Paid in Capital		Retained Earnings		Accumulated Other Comprehensive Income (Loss)		Treasury Stock		Total
Balance, March 31, 2022	5,700,000	$	137,794	32,957,847	$	34,882	$	542,402	$	780,628	$	(62,548)	$	(55,752)	$	1,377,406
Net income	—	—		—	—		—		58,650		—		—		58,650
Other comprehensive income (loss)	—	—		—	—		—		—		(62,333)		—		(62,333)
Preferred stock dividends (1)	—	—		—	—		—		(2,131)		—		—		(2,131)
Share-based compensation expense	—	—		—	—		3,618		—		—		—		3,618
Issuance of common stock under share-based compensation arrangements	—	—		40,460	40		(350)		—		—		—		(310)
Repurchase of common shares	—	—		(548,821)	—		—		—		—		(21,510)		(21,510)
Balance, June 30, 2022	5,700,000	$	137,794	32,449,486	$	34,922	$	545,670	$	837,147	$	(124,881)	$	(77,262)	$	1,353,390

(1)Dividends per share of $0.639291 and $0.615141 were declared on Series E and F preferred stock, respectively, for the three months ended June 30, 2023. Dividends per share of $0.381161 and $0.357011 were declared on Series E and F preferred stock, respectively, for the three months ended June 30, 2022.

8

Table of Contents

	Six Months Ended June 30, 2023
	Preferred Stock			Common Stock
	Shares of Preferred Stock Outstanding	Preferred Stock		Shares of Common Stock Outstanding	Common Stock		Additional Paid in Capital		Retained Earnings		Accumulated Other Comprehensive Income (Loss)		Treasury Stock		Total
Balance, December 31, 2022	5,700,000	$	137,794	32,373,697	$	35,012	$	551,721	$	924,134	$	(163,096)	$	(82,604)	$	1,402,961
Net income	—	—		—	—		—		101,295		—		—		101,295
Other comprehensive income (loss)	—	—		—	—		—		—		(5,080)		—		(5,080)
Preferred stock dividends (1)	—	—		—	—		—		(7,023)		—		—		(7,023)
Share-based compensation expense	—	—		—	—		6,468		—		—		—		6,468
Issuance of common stock under share-based compensation arrangements	—	—		288,504	289		(2,452)		—		—		—		(2,163)
Repurchase of common shares	—	—		(1,379,883)	—		—		—		—		(39,806)		(39,806)
Balance, June 30, 2023	5,700,000	$	137,794	31,282,318	$	35,301	$	555,737	$	1,018,406	$	(168,176)	$	(122,410)	$	1,456,652
	Six Months Ended June 30, 2022
	Preferred Stock			Common Stock
	Shares of Preferred Stock Outstanding	Preferred Stock		Shares of Common Stock Outstanding	Common Stock		Additional Paid in Capital		Retained Earnings		Accumulated Other Comprehensive Income (Loss)		Treasury Stock		Total
Balance, December 31, 2021	5,700,000	$	137,794	32,913,267	$	34,722	$	542,391	$	705,732	$	(4,980)	$	(49,442)	$	1,366,217
Net income	—	—		—	—		—		135,411		—		—		135,411
Other comprehensive income (loss)	—	—		—	—		—		—		(119,901)		—		(119,901)
Preferred stock dividends (1)	—	—		—	—		—		(3,996)		—		—		(3,996)
Share-based compensation expense	—	—		—	—		7,321		—		—		—		7,321
Issuance of common stock under share-based compensation arrangements	—	—		200,364	200		(4,042)		—		—		—		(3,842)
Repurchase of common shares	—	—		(664,145)	—		—		—		—		(27,820)		(27,820)
Balance, June 30, 2022	5,700,000	$	137,794	32,449,486	$	34,922	$	545,670	$	837,147	$	(124,881)	$	(77,262)	$	1,353,390

(1)Dividends per share of $1.258604 and $1.210829 were declared on Series E and F preferred stock, respectively, for the six months ended June 30, 2023. Dividends per share of $0.715083 and $0.667308 were declared on Series E and F preferred stock, respectively, for the six months ended June 30, 2022.

See accompanying notes to the unaudited consolidated financial statements.

9

Table of Contents

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS — UNAUDITED

(amounts in thousands)

	Six Months Ended June 30,
	2023		2022
Cash Flows from Operating Activities
Net income from continuing operations	$	101,295	$	135,411
Adjustments to reconcile net income to net cash provided by (used in) operating activities:
Provision for credit losses	43,232		39,844
Depreciation and amortization	16,569		13,327
Share-based compensation expense	6,518		7,351
Deferred taxes	2,766		(18,802)
Net amortization (accretion) of investment securities premiums and discounts	(5,778)		1,714
Unrealized (gain) loss on investment securities	—		479
Net (gain) loss on sale of investment securities	—		4,092
Impairment loss on fixed assets and leases	124		1,200
Unrealized (gain) loss on derivatives	(139)		(1,785)
Settlement of terminated fair value hedge derivatives	4,630		—
(Gain) loss on sale of leased assets under lessor operating leases	202		317
(Gain) loss on sale of loans	625		(3,860)
Loss on sale of capital call lines of credit	5,037		—
Origination and purchases of loans held for sale	(309,590)		(20,197)
Proceeds from the sales and repayments of loans held for sale	313,685		34,803
Amortization (accretion) of loan net deferred fees, discounts and premiums	(32,174)		(40,439)
Earnings on investment in bank-owned life insurance	(7,644)		(10,273)
(Increase) decrease in accrued interest receivable and other assets	(70,818)		52,526
Increase (decrease) in accrued interest payable and other liabilities	38,465		(29,684)
Net Cash Provided By (Used In) Operating Activities	107,005		166,024
Cash Flows from Investing Activities
Proceeds from maturities, calls and principal repayments of investment securities available for sale	156,297		349,296
Proceeds from maturities, calls and principal repayments of investment securities held to maturity	94,286		5,072
Proceeds from sales of investment securities available for sale	—		554,965
Purchases of investment securities available for sale	—		(900,828)
Purchases of investment securities held to maturity	(73,074)		—
Origination of mortgage warehouse loans	(10,104,913)		(16,464,761)
Proceeds from repayments of mortgage warehouse loans	10,452,136		16,867,530
Net (increase) decrease in loans and leases, excluding mortgage warehouse loans	1,290,224		(1,293,008)
Proceeds from sales of loans and leases	397,107		34,719
Purchases of loans	(600,674)		(230,962)
Proceeds from bank-owned life insurance	55,227		9,521
Net (purchases of) proceeds from sale of FHLB, Federal Reserve Bank, and other restricted stock	(52,044)		(4,867)
Purchases of bank premises and equipment	(154)		(320)
Proceeds from sales of leased assets under lessor operating leases	569		2,327
Purchases of leased assets under lessor operating leases	(14,881)		(28,751)
Net Cash Provided By (Used In) Investing Activities	1,600,106		(1,100,067)
Cash Flows from Financing Activities
Net increase (decrease) in deposits	(208,662)		166,795
Net increase (decrease) in short-term borrowed funds from FHLB	(300,000)		(565,000)
Net increase (decrease) in federal funds purchased	—		695,000
Proceeds from long-term borrowed funds from FHLB and FRB	2,565,000		500,000
Repayments of long-term borrowed funds from FHLB and FRB	(1,015,000)		—
Repayments of other borrowings	—		(100,000)
Preferred stock dividends paid	(7,012)		(3,914)
Purchase of treasury stock	(39,806)		(27,820)
Payments of employee taxes withheld from share-based awards	(2,373)		(4,196)
Proceeds from issuance of common stock	160		324
Net Cash Provided By (Used In) Financing Activities	992,307		661,189
	(continued)
	Six Months Ended June 30,
	2023		2022
Net Increase (Decrease) in Cash and Cash Equivalents	2,699,418		(272,854)
Cash and Cash Equivalents – Beginning	455,806		518,032
Cash and Cash Equivalents – Ending	$	3,155,224	$	245,178
Non-cash Investing and Financing Activities:
Transfer of investment securities available for sale to held to maturity	$	—	$	500,174
Purchases of investment securities held to maturity upon sale of consumer installment loans	436,841		—
Transfer of loans held for investment to held for sale	256,465		4,136
Transfer of loans held for sale to held for investment	14,377		—

See accompanying notes to the unaudited consolidated financial statements.

10

Table of Contents

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED UNAUDITED FINANCIAL STATEMENTS

NOTE 1 — DESCRIPTION OF THE BUSINESS

Customers Bancorp, Inc. (“Customers Bancorp”) is a bank holding company engaged in banking activities through its wholly owned subsidiary, Customers Bank ("the Bank”), collectively referred to as “Customers” herein.

Customers Bancorp and its wholly owned subsidiaries, the Bank, and non-bank subsidiaries, serve residents and businesses in Southeastern Pennsylvania (Bucks, Berks, Chester, Philadelphia and Delaware Counties); Harrisburg, Pennsylvania (Dauphin County); Rye Brook, New York (Westchester County); Hamilton, New Jersey (Mercer County); Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire (Rockingham County); Manhattan and Melville, New York; Washington, D.C.; Chicago, Illinois; Dallas, Texas; Orlando and Jacksonville, Florida; Wilmington, North Carolina; and nationally for certain loan and deposit products. The Bank has seven full-service branches and provides commercial banking products, primarily loans and deposits. In addition, the Bank also administratively supports loan and other financial products, including equipment finance leases, to customers through its limited-purpose offices in Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire; Manhattan and Melville, New York; Philadelphia and Lancaster, Pennsylvania; Chicago, Illinois; Dallas, Texas; Wilmington, North Carolina; and other locations. The Bank also serves specialty niche businesses nationwide, including its commercial loans to mortgage companies, commercial equipment financing, SBA lending, specialty lending and consumer loans through relationships with fintech companies.

The Bank is subject to regulation of the Pennsylvania Department of Banking and Securities and the Federal Reserve Bank and is periodically examined by those regulatory authorities.

NOTE 2 — SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION

Basis of Presentation

The interim unaudited consolidated financial statements have been prepared in conformity with U.S. GAAP and pursuant to the rules and regulations of the SEC. These interim unaudited consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary to present a fair statement of the financial position and the results of operations and cash flows of Customers Bancorp and subsidiaries for the interim periods presented. Certain information and footnote disclosures normally included in the annual consolidated financial statements have been omitted from these interim unaudited consolidated financial statements as permitted by SEC rules and regulations. The December 31, 2022 consolidated balance sheet presented in this report has been derived from Customers Bancorp’s audited 2022 consolidated financial statements. Management believes that the disclosures are adequate to present fairly the consolidated financial statements as of the dates and for the periods presented. These interim unaudited consolidated financial statements should be read in conjunction with the 2022 consolidated financial statements of Customers Bancorp and subsidiaries included in Customers' Annual Report on Form 10-K for the year ended December 31, 2022 filed with the SEC on February 28, 2023 (the "2022 Form 10-K"). The 2022 Form 10-K describes Customers Bancorp’s significant accounting policies. There have been no material changes to Customers Bancorp's significant accounting policies noted above for the three and six months ended June 30, 2023.

Recently Issued Accounting Standards

Presented below are recently issued accounting standards that Customers has adopted as well as those that the FASB has issued but are not yet effective.

11

Table of Contents

Accounting Standards Adopted in 2022

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-06, Reference Rate Reform (Topic 848) - Deferral of the Sunset Date of Topic 848 and Amendments to the Definition of the Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate Issued December 2022	• Defers the sunset date of ASC 848 that provides optional guidance for a limited period of time to ease the potential burden in accounting for (or derecognizing the effects of) reference rate reform on financial reporting. Specifically, ASC 848 provides optional expedients and exceptions for applying U.S. GAAP to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met. These relate only to those contracts, hedging relationships, and other transactions that reference LIBOR or another reference rate expected to be discontinued because of reference rate reform. Certain optional expedients and exceptions in ASC 848 for contract modifications and hedge accounting apply to derivatives that are affected by the discounting transition, including derivative instruments that use an interest rate for margining, discounting, or contract price alignment that is modified as a result of reference rate reform. • Amends the definition of the SOFR Overnight Index Swap Rate to any rate based on SOFR qualifies as a benchmark interest rate for purposes of applying fair value hedge accounting. • Effective as of December 21, 2022 and ASC 848 can be adopted anytime during the period of January 1, 2020 through December 31, 2024.	• Customers adopted the guidance in ASC 848 during the adoption period for certain optional expedients. • The adoption of ASC 848 did not have a material impact on Customers' financial condition, results of operations and consolidated financial statements. • As of June 30, 2023, Customers has not yet elected to apply optional expedients for certain contract modifications. We plan to elect additional optional expedients in the future, which are not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.

Accounting Standards Adopted in 2023

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-02, Financial Instruments - Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures Issued March 2022	• Eliminates the accounting guidance for TDRs by creditors, and applies the loan refinancing and restructuring guidance when a borrower is experiencing financial difficulty to determine whether a modification results in a new loan or a continuation of an existing loan. • Provides enhanced disclosure requirements for certain loan refinancing and restructurings and disclosure of current-period gross write-offs by year of origination for financing receivables and net investments in leases within the scope of ASC 326. • Effective for fiscal years beginning after December 15, 2022, including interim periods within those fiscal years. Early adoption is permitted, including adoption in any interim period, provided the amendments are adopted as of the beginning of the fiscal year that includes the interim period of adoption. Early adoption is permitted separately for the amendments to TDRs and vintage disclosures. • TDR and vintage disclosures are to be adopted prospectively. An entity may adopt TDR recognition and measurement guidance prospectively or elect to use a modified retrospective transition method, with a cumulative effect adjustment to retained earnings at the beginning of the period of adoption.	• Customers adopted this guidance on January 1, 2023 using a modified retrospective transition method for TDR recognition and measurement. • This guidance did not have a material impact on Customers' financial condition, results of operations and consolidated financial statements. • Additional disclosures related to gross write-offs by year of origination and certain loan modifications to borrowers experiencing financial difficulty are presented in NOTE 7 – LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES.

12

Table of Contents

Accounting Standards Issued But Not Yet Adopted

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-03, Fair Value Measurement (Topic 820): Fair Value Measurement of Equity Securities Subject to Contractual Sale Restrictions Issued June 2022	• Clarifies that a contractual restriction on the sale of an equity security is not considered part of the unit of account of the equity security and not considered in measuring fair value. • Prohibits recognition and measurement of a contractual sale restriction on the sale of an equity security as a separate unit of account. • Provides disclosure requirements for the equity securities subject to contractual sale restrictions. • Effective for fiscal years beginning after December 15, 2023, including interim periods within those fiscal years. Early adoption is permitted for both interim and annual financial statements that have not yet been issued or made available for issuance.	• Customers will adopt this guidance on January 1, 2024. This guidance is not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.
ASU 2023-02, Investments - Equity Method and Joint Ventures (Topic 323): Accounting for Investments in Tax Credit Structures Using the Proportional Amortization Method Issued March 2023	• Provides an election to account for tax equity investments, regardless of the tax credit program, using the proportional amortization method provided that certain conditions are met. • Effective for fiscal years beginning after December 15, 2023, including interim periods within those fiscal years. Early adoption is permitted for any interim period, as of the beginning of the fiscal year that includes that interim period.	• Customers will adopt this guidance on January 1, 2024. This guidance is not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.

NOTE 3 — EARNINGS (LOSS) PER SHARE

The following are the components and results of Customers' earnings per common share calculations for the periods presented.

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands, except share and per share data)	2023		2022		2023		2022
Net income available to common shareholders	$	44,007	$	56,519	$	94,272	$	131,415
Weighted-average number of common shares outstanding – basic	31,254,125		32,712,616		31,535,103		32,834,150
Share-based compensation plans	337,017		866,397		430,894		1,116,823
Weighted-average number of common shares – diluted	31,591,142		33,579,013		31,965,997		33,950,973
Basic earnings per common share	$	1.41	$	1.73	2.99		4.00
Diluted earnings per common share	1.39		1.68		2.95		3.87

The following are securities that could potentially dilute basic earnings per common share in future periods that were not included in the computation of diluted earnings per common share because either the performance conditions for certain of the share-based compensation awards have not been met or to do so would have been anti-dilutive for the periods presented.

	Three Months Ended June 30,		Six Months Ended June 30,
	2023	2022	2023	2022
Anti-dilutive securities:
Share-based compensation awards	1,718,281	404,473	1,410,180	106,198

13

Table of Contents

NOTE 4 — CHANGES IN ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) BY COMPONENT

The following tables present the changes in accumulated other comprehensive income (loss) by component for the three and six months ended June 30, 2023 and 2022. Amounts in parentheses indicate reductions to AOCI.

	Unrealized Gains (Losses) on Available for Sale Securities (1)
	Three Months Ended June 30,
(amounts in thousands)	2023		2022
Balance at April 1	$	(156,276)	$	(62,548)
Unrealized gains (losses) arising during period, before tax	(17,401)		(88,224)
Income tax effect	4,420		22,938
Other comprehensive income (loss) before reclassifications	(12,981)		(65,286)
Reclassification adjustments for (gains) losses included in net income, before tax	—		3,991
Income tax effect	—		(1,038)
Amounts reclassified from accumulated other comprehensive income (loss) to net income	—		2,953
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	1,449		—
Income tax effect	(368)		—
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	1,081		—
Net current-period other comprehensive income (loss)	(11,900)		(62,333)
Balance at June 30	$	(168,176)	$	(124,881)

	Unrealized Gains (Losses) Available for Sale Securities (1)
	Six Months Ended June 30,
(amounts in thousands)	2023		2022
Balance at January 1	$	(163,096)	$	(4,980)
Unrealized gains (losses) arising during period, before tax	(9,131)		(167,082)
Income tax effect	2,319		43,441
Other comprehensive income (loss) before reclassifications	(6,812)		(123,641)
Reclassification adjustments for (gains) losses included in net income, before tax	—		5,054
Income tax effect	—		(1,314)
Amounts reclassified from accumulated other comprehensive income (loss) to net income	—		3,740
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	2,321		—
Income tax effect	(589)		—
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	1,732		—
Net current-period other comprehensive income (loss)	(5,080)		(119,901)
Balance at June 30	$	(168,176)	$	(124,881)

(1)Reclassification amounts for AFS debt securities are reported as gain (loss) on sale of investment securities and amortization of unrealized losses on debt securities transferred from available-for-sale to held-to-maturity is reported within interest income on the consolidated statements of income.

14

Table of Contents

NOTE 5 — INVESTMENT SECURITIES

Investment securities at fair value

The amortized cost, approximate fair value and allowance for credit losses of investment securities at fair value as of June 30, 2023 and December 31, 2022 are summarized as follows:

	June 30, 2023 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Available for sale debt securities:
Asset-backed securities	$	135,188	$	(1,563)	$	—	$	(7,088)	$	126,537
Agency-guaranteed residential collateralized mortgage obligations	138,869		—		—		(13,561)		125,308
Collateralized loan obligations	848,861		—		396		(18,004)		831,253
Commercial mortgage-backed securities	136,941		—		—		(4,467)		132,474
Corporate notes	642,757		(1,876)		206		(61,336)		579,751
Private label collateralized mortgage obligations	1,082,913		—		1,469		(81,765)		1,002,617
Available for sale debt securities	$	2,985,529	$	(3,439)	$	2,071	$	(186,221)	2,797,940
Equity securities (2)									26,698
Total investment securities, at fair value									$	2,824,638

	December 31, 2022 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Available for sale debt securities:
Asset-backed securities	$	169,170	$	(578)	$	—	$	(8,050)	$	160,542
Agency-guaranteed residential collateralized mortgage obligations	147,481		—		—		(13,617)		133,864
Collateralized loan obligations	896,992		—		88		(24,342)		872,738
Commercial mortgage-backed securities	142,222		—		1		(5,866)		136,357
Corporate notes	657,086		—		45		(61,878)		595,253
Private label collateralized mortgage obligations	1,125,583		—		308		(63,630)		1,062,261
Available for sale debt securities	$	3,138,534	$	(578)	$	442	$	(177,383)	2,961,015
Equity securities (2)									26,485
Total investment securities, at fair value									$	2,987,500

(1)Accrued interest on AFS debt securities totaled $17.5 million and $16.7 million at June 30, 2023 and December 31, 2022, respectively, and is included in accrued interest receivable on the consolidated balance sheet.

(2)Includes perpetual preferred stock issued by domestic banks and domestic bank holding companies and equity securities issued by fintech companies, without a readily determinable fair value, and CRA-qualified mutual fund shares at June 30, 2023 and December 31, 2022. No impairments or measurement adjustments have been recorded on the equity securities without a readily determinable fair value since acquisition.

Customers' transactions with unconsolidated VIEs include sales of consumer installment loans and investments in the securities issued by the VIEs. Customers is not the primary beneficiary of the VIEs because Customers has no right to make decisions that will most significantly affect the economic performance of the VIEs. Customers' continuing involvement with the unconsolidated VIEs is not significant. Customers' continuing involvement is not considered to be significant when Customers only invests in securities issued by the VIE and was not involved in the design of the VIE or when Customers has transferred financial assets to the VIE for only cash consideration. Customers' investments in the securities issued by the VIEs are classified as AFS or HTM debt securities on the consolidated balance sheets, and represent Customers' maximum exposure to loss.

15

Table of Contents

There were no sales of AFS debt securities for the three and six months ended June 30, 2023. Proceeds from the sale of AFS debt securities were $399.0 million and $555.0 million for the three and six months ended June 30, 2022, respectively. The following table presents gross realized gains and realized losses from the sale of AFS debt securities for the three and six months ended June 30, 2023 and 2022:

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	2023		2022		2023		2022
Gross realized gains	$	—	$	2,003	$	—	$	2,563
Gross realized losses	—		(5,032)		—		(6,655)
Net realized gains (losses) on sale of available for sale debt securities	$	—	$	(3,029)	$	—	$	(4,092)

These gains (losses) were determined using the specific identification method and were reported as net gain (loss) on sale of investment securities within non-interest income on the consolidated statements of income.

The following table presents AFS debt securities by stated maturity. Debt securities backed by mortgages and other assets have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	June 30, 2023
(amounts in thousands)	Amortized Cost		Fair Value
Due in one year or less	$	7,500	$	7,425
Due after one year through five years	521,866		479,208
Due after five years through ten years	113,391		93,118
Asset-backed securities	135,188		126,537
Agency-guaranteed residential collateralized mortgage obligations	138,869		125,308
Collateralized loan obligations	848,861		831,253
Commercial mortgage-backed securities	136,941		132,474
Private label collateralized mortgage obligations	1,082,913		1,002,617
Total available for sale debt securities	$	2,985,529	$	2,797,940

Gross unrealized losses and fair value of Customers' AFS debt securities for which an allowance for credit losses has not been recorded, aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023
	Less Than 12 Months				12 Months or More				Total
(amounts in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Available for sale debt securities:
Asset-backed securities	$	21,932	$	(23)	$	52,780	$	(3,409)	$	74,712	$	(3,432)
Agency-guaranteed residential collateralized mortgage obligations	—		—		125,308		(13,561)		125,308		(13,561)
Collateralized loan obligations	89,992		(2,442)		599,341		(15,562)		689,333		(18,004)
Commercial mortgage-backed securities	17,756		(506)		114,718		(3,961)		132,474		(4,467)
Corporate notes	105,912		(3,892)		424,070		(50,457)		529,982		(54,349)
Private label collateralized mortgage obligations	296,673		(22,216)		594,574		(59,549)		891,247		(81,765)
Total	$	532,265	$	(29,079)	$	1,910,791	$	(146,499)	$	2,443,056	$	(175,578)

16

Table of Contents

	December 31, 2022
	Less Than 12 Months				12 Months or More				Total
(amounts in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Available for sale debt securities:
Asset-backed securities	$	160,542	$	(8,050)	$	—	$	—	$	160,542	$	(8,050)
Agency-guaranteed residential collateralized mortgage obligations	133,864		(13,617)		—		—		133,864		(13,617)
Collateralized loan obligations	386,701		(13,516)		315,270		(10,826)		701,971		(24,342)
Commercial mortgage-backed securities	39,828		(1,410)		93,005		(4,456)		132,833		(5,866)
Corporate notes	386,464		(36,119)		178,955		(25,759)		565,419		(61,878)
Private label collateralized mortgage obligations	478,096		(29,364)		314,332		(34,266)		792,428		(63,630)
Total	$	1,585,495	$	(102,076)	$	901,562	$	(75,307)	$	2,487,057	$	(177,383)

At June 30, 2023, there were 40 AFS debt securities with unrealized losses in the less-than-twelve-months category and 121 AFS debt securities with unrealized losses in the twelve-months-or-more category. Except for the four asset-backed securities and nine corporate notes where there was a deterioration in future estimated cash flows as further discussed below, the unrealized losses were principally due to changes in market interest rates that resulted in a negative impact on the respective securities' fair value and are expected to be recovered when market prices recover or at maturity. Customers does not intend to sell any of the 161 securities, and it is not more likely than not that Customers will be required to sell any of the 161 securities before recovery of the amortized cost basis. At December 31, 2022, there were 156 AFS debt securities in an unrealized loss position.

Customers recorded an allowance for credit losses on four asset-backed securities and nine corporate notes where there was a deterioration in future estimated cash flows during the three and six months ended June 30, 2023 and on four asset-backed securities during the three and six months ended June 30, 2022. A discounted cash flow approach is used to determine the amount of the allowance. The cash flows expected to be collected, after considering expected prepayments, are discounted at the original effective interest rate. The amount of the allowance is limited to the difference between the amortized cost basis of the security and its estimated fair value.

The following tables present the activity in the allowance for credit losses on AFS debt securities, by major security type, for the periods presented:

	Three Months Ended June 30,
	2023						2022
(amounts in thousands)	Asset-backed securities		Corporate notes		Total		Asset-backed securities		Corporate notes		Total
Balance at April 1	$	790	$	1,383	$	2,173	$	728	$	—	$	728
Credit losses on securities for which credit losses were not previously recorded	—		233		233		329		—		329
Credit losses on previously impaired securities	773		260		1,033		—		—		—
Decrease in allowance for credit losses on previously impaired securities	—		—		—		(646)		—		(646)
Balance at June 30	$	1,563	$	1,876	$	3,439	$	411	$	—	$	411

17

Table of Contents

	Six Months Ended June 30,
	2023						2022
(amounts in thousands)	Asset-backed securities		Corporate notes		Total		Asset-backed securities		Corporate notes		Total
Balance at January 1	$	578	$	—	$	578	$	—	$	—	$	—
Credit losses on securities for which credit losses were not previously recorded	—		1,876		1,876		411		—		411
Credit losses on previously impaired securities	1,046		—		1,046		—		—		—
Decrease in allowance for credit losses on previously impaired securities	(61)		—		(61)		—		—		—
Balance at June 30	$	1,563	$	1,876	$	3,439	$	411	$	—	$	411

At June 30, 2023 and December 31, 2022, no securities holding of any one issuer, other than the U.S. government and its agencies, amounted to greater than 10% of shareholders' equity.

At June 30, 2023, Customers Bank had pledged AFS investment securities aggregating $1.5 billion in fair value as collateral for immediately available liquidity from FRB, including the BTFP. The counterparty does not have the ability to sell or repledge these securities.

Investment securities held to maturity

The amortized cost, approximate fair value and allowance for credit losses of investment securities held to maturity as of June 30, 2023 and December 31, 2022 are summarized as follows:

	June 30, 2023 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Net Carrying Value		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Held to maturity debt securities:
Asset-backed securities	$	719,551	$	—	$	719,551	$	—	$	(5,117)	$	714,434
Agency-guaranteed residential mortgage-backed securities	7,115		—		7,115		—		(669)		6,446
Agency-guaranteed commercial mortgage-backed securities	1,889		—		1,889		—		(103)		1,786
Agency-guaranteed residential collateralized mortgage obligations	196,206		—		196,206		—		(16,504)		179,702
Agency-guaranteed commercial collateralized mortgage obligations	148,066		—		148,066		—		(9,239)		138,827
Private label collateralized mortgage obligations	185,733		—		185,733		—		(14,680)		171,053
Total held to maturity debt securities	$	1,258,560	$	—	$	1,258,560	$	—	$	(46,312)	$	1,212,248

18

Table of Contents

	December 31, 2022 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Net Carrying Value		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Held to maturity debt securities:
Asset-backed securities	$	361,107	$	—	$	361,107	$	—	$	(4,974)	$	356,133
Agency-guaranteed residential mortgage-backed securities	7,189		—		7,189				(563)		6,626
Agency-guaranteed commercial mortgage-backed securities	1,928		—		1,928		—		(104)		1,824
Agency-guaranteed residential collateralized mortgage obligations	204,495		—		204,495		—		(18,376)		186,119
Agency-guaranteed commercial collateralized mortgage obligations	151,711		—		151,711		—		(9,435)		142,276
Private label collateralized mortgage obligations	113,829		—		113,829		—		(12,994)		100,835
Total held to maturity debt securities	$	840,259	$	—	$	840,259	$	—	$	(46,446)	$	793,813

(1)Accrued interest on HTM debt securities totaled $1.4 million and $1.0 million at June 30, 2023 and December 31, 2022, respectively, and is included in accrued interest receivable on the consolidated balance sheet.

On June 30, 2023, Customers sold consumer installment loans that were classified as held for sale with a carrying value of $556.7 million, inclusive of $154.0 million of other installment loans transferred from held for investment to held for sale during the three months ended June 30, 2023, accrued interest and unamortized deferred loan origination costs, to two third-party sponsored VIEs. As part of these sales, Customers recognized a loss on sale of $1.2 million, inclusive of transaction costs, in gain (loss) on sale of SBA and other loans within non-interest income in the consolidated statement of income. Customers provided financing to the purchasers for a portion of the sale price in the form of $436.8 million of asset-backed securities, presented in the table above, collateralized by the sold loans. Customers will act as the servicer for the sold consumer installment loans to one of the VIEs, and will receive a servicing fee. Customers recognized a servicing asset of $3.8 million upon sale.

At the time of the sale, and at each subsequent reporting period, Customers is required to evaluate its involvement with the VIEs to determine if it holds a variable interest in the VIEs and, if so, if Customers is the primary beneficiary of the VIEs. If Customers is both a variable interest holder and the primary beneficiary of the VIEs, it would be required to consolidate the VIEs. As of June 30, 2023, Customers concluded that its investments in asset-backed securities as well as the servicing fees are considered variable interests in the VIEs as there is a possibility, even if remote, that would result in Customers' interests in the asset-backed securities or the servicing fees absorbing some of the losses of the VIEs.

After concluding that Customers has one or more variable interests in the VIEs, Customers must determine if it is the primary beneficiary of the VIEs. U.S. GAAP defines the primary beneficiary as the entity that has both an economic exposure to the VIE as well as the power to direct the activities that are determined to be most significant to the economic performance of the VIE. In order to make this determination, Customers needed to first establish which activities are the most significant to the economic performance of the VIEs. Based on a review of the VIEs' activities, Customers concluded the servicing activities, specifically those performed for significantly delinquent loans contribute most significantly to the performance of the loans and thus the VIEs. The conclusion is based upon review of the historical performance of the types of consumer installment loans sold to the VIEs, as well as consideration of which activities performed by the owner or servicer of the loans contribute most significantly to the ultimate performance of the loans. The loan servicing agreement between Customers and the VIE for a portion of the sold consumer loans provide that the VIE has substantive kick-out rights to replace Customers as the servicer with or without cause. Accordingly, as a holder of the asset-backed securities and the servicer of the loans, Customers does not have the power to direct the servicing of significantly delinquent loans given the VIEs' substantive kick-out rights. As discussed above, Customers is not the servicer for the sold consumer loans to one of the VIEs and therefore does not have the power to direct the activities that most significantly impact the economic performance of this VIE. As the activities which most significantly affect the performance of the VIEs are not controlled by Customers, Customers has concluded that it is therefore not the primary beneficiary and does not consolidate the VIEs. Customers accounted for its investments in the asset-backed securities as HTM debt securities on the consolidated balance sheet.

19

Table of Contents

The following table presents HTM debt securities by stated maturity. Debt securities backed by mortgages and other assets have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	June 30, 2023
(amounts in thousands)	Amortized Cost		Fair Value
Asset-backed securities	$	719,551	$	714,434
Agency-guaranteed residential mortgage-backed securities	7,115		6,446
Agency-guaranteed commercial mortgage-backed securities	1,889		1,786
Agency-guaranteed residential collateralized mortgage obligations	196,206		179,702
Agency-guaranteed commercial collateralized mortgage obligations	148,066		138,827
Private label collateralized mortgage obligations	185,733		171,053
Total held to maturity debt securities	$	1,258,560	$	1,212,248

Customers recorded no allowance for credit losses on investment securities classified as held to maturity at June 30, 2023 and December 31, 2022. The U.S. government agency securities represent obligations issued by a U.S. government-sponsored enterprise or other federal government agency that are explicitly or implicitly guaranteed by the U.S. federal government and therefore, assumed to have zero credit losses. The private label collateralized mortgage obligations are highly rated and with sufficient overcollateralization, and therefore have zero expected credit losses. Customers recorded no allowance for its investments in the asset-backed securities. Customers considered the seniority of its beneficial interests, which include overcollateralization of these asset-backed securities in the estimate of the ACL at June 30, 2023 and December 31, 2022. The unrealized losses on HTM debt securities with no ACL were due to changes in market interest rates that resulted in a negative impact on the respective securities' fair value and are expected to be recovered when market prices recover or at maturity.

Credit Quality Indicators

Customers monitors the credit quality of HTM debt securities primarily through credit ratings provided by rating agencies. Investment grade debt securities are rated BBB- or higher by S&P Global Ratings, Baa3 or higher by Moody's Investors Service or equivalent ratings by other rating agencies, and are generally considered to be of low credit risk. Except for the asset-backed securities and a private label collateralized mortgage obligation, all of the HTM debt securities held by Customers were investment grade or U.S. government agency guaranteed securities that were not rated at June 30, 2023 and December 31, 2022. The asset-backed securities and a private label collateralized mortgage obligation are not rated by rating agencies. Customers monitors the credit quality of these asset-backed securities and a private label collateralized mortgage obligation by evaluating the performance of the sold consumer installment loans and other underlying loans against the overcollateralization available for these securities.

The following table presents the amortized cost of HTM debt securities based on their lowest credit rating available:

	June 30, 2023
(amounts in thousands)	AAA		AA		A		BBB		Not Rated		Total
Held to maturity debt securities:
Asset-backed securities	$	—	$	—	$	—	$	—	$	719,551	$	719,551
Agency-guaranteed residential mortgage-backed securities	—		—		—		—		7,115		7,115
Agency-guaranteed commercial mortgage-backed securities	—		—		—		—		1,889		1,889
Agency-guaranteed residential collateralized mortgage obligations	—		—		—		—		196,206		196,206
Agency-guaranteed commercial collateralized mortgage obligations	—		—		—		—		148,066		148,066
Private label collateralized mortgage obligations	68,435		18,133		25,848		—		73,317		185,733
Total held to maturity debt securities	$	68,435	$	18,133	$	25,848	$	—	$	1,146,144	$	1,258,560

Customers has elected to not estimate an ACL on accrued interest receivable on HTM debt securities, as it already has a policy in place to reverse or write-off accrued interest, through interest income, for debt securities in nonaccrual status in a timely manner. At June 30, 2023 and December 31, 2022, there were no HTM debt securities past due under the terms of their agreements or in nonaccrual status.

20

Table of Contents

At June 30, 2023 and December 31, 2022, Customers Bank had pledged HTM investment securities aggregating $426.8 million and $16.7 million in fair value, respectively, as collateral primarily for immediately available liquidity from FRB, including the BTFP and unused lines of credit with another financial institution. The counterparties do not have the ability to sell or repledge these securities.

NOTE 6 – LOANS HELD FOR SALE

The composition of loans held for sale as of June 30, 2023 and December 31, 2022 was as follows:

(amounts in thousands)	June 30, 2023		December 31, 2022
Commercial loans:
Multifamily loans, at lower of cost or fair value	$	—	$	4,079
Total commercial loans held for sale	—		4,079
Consumer loans:
Home equity conversion mortgages, at lower of cost or fair value	—		507
Residential mortgage loans, at fair value	1,234		322
Personal installment loans, at lower of cost or fair value	76,874		133,801
Other installment loans, at lower of cost or fair value	—		189,603
Total consumer loans held for sale	78,108		324,233
Loans held for sale	$	78,108	$	328,312

There were no  NPLs in total loans held for sale as of June 30, 2023. Total loans held for sale included NPLs of $6.2 million as of December 31, 2022.

On June 30, 2023, Customers sold $556.7 million of personal and other installment loans that were classified as held for sale, inclusive of $154.0 million of other installment loans transferred from held for investment to held for sale during the three months ended June 30, 2023, accrued interest and unamortized deferred loan origination costs, to two third-party sponsored VIEs. Customers provided financing to the purchasers for a portion of the sales price in the form of $436.8 million of asset-backed securities while $115.1 million of the remaining sales proceeds were paid in cash. Refer to NOTE 5 – INVESTMENT SECURITIES for additional information.

21

Table of Contents

NOTE 7 — LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES

The following table presents loans and leases receivable as of June 30, 2023 and December 31, 2022.

(amounts in thousands)	June 30, 2023		December 31, 2022
Loans and leases receivable, mortgage warehouse, at fair value	$	1,006,268	$	1,323,312
Loans receivable, PPP	188,763		998,153
Loans and leases receivable:
Commercial:
Commercial and industrial:
Specialty lending (1)	5,534,832		5,412,887
Other commercial and industrial	1,154,475		1,259,943
Multifamily	2,151,734		2,213,019
Commercial real estate owner occupied	842,042		885,339
Commercial real estate non-owner occupied	1,211,091		1,290,730
Construction	212,214		162,009
Total commercial loans and leases receivable	11,106,388		11,223,927
Consumer:
Residential real estate	487,199		497,952
Manufactured housing	41,664		45,076
Installment:
Personal	752,470		964,641
Other	250,047		413,298
Total consumer loans receivable	1,531,380		1,920,967
Loans and leases receivable	12,637,768		13,144,894
Allowance for credit losses on loans and leases	(139,656)		(130,924)
Total loans and leases receivable, net of allowance for credit losses on loans and leases (2)	$	13,693,143	$	15,335,435

(1)Includes direct finance equipment leases of $186.1 million and $157.4 million at June 30, 2023 and December 31, 2022, respectively.

(2)Includes deferred (fees) costs and unamortized (discounts) premiums, net of $(83.3) million and $(21.5) million at June 30, 2023 and December 31, 2022, respectively.

Customers' total loans and leases receivable includes loans receivable which are reported at fair value based on an election made to account for these loans at fair value and loans and leases receivable which are predominately reported at their outstanding unpaid principal balance, net of charge-offs, deferred costs and fees and unamortized premiums and discounts, and are evaluated for impairment. The total amount of accrued interest recorded for total loans was $99.8 million and $105.5 million at June 30, 2023 and December 31, 2022, respectively, and is presented in accrued interest receivable in the consolidated balance sheet. At June 30, 2023 and December 31, 2022, there were $17.1 million and $11.5 million of individually evaluated loans that were collateral-dependent, respectively. Substantially all individually evaluated loans were collateral-dependent and consisted primarily of commercial and industrial, commercial real estate, and residential real estate loans. Collateral-dependent commercial and industrial loans were secured by accounts receivable, inventory and equipment; collateral-dependent commercial real estate loans were secured by commercial real estate assets; and residential real estate loans were secured by residential real estate assets.

22

Table of Contents

Loans receivable, mortgage warehouse, at fair value

Mortgage warehouse loans consist of commercial loans to mortgage companies. These mortgage warehouse lending transactions are subject to master repurchase agreements. As a result of the contractual provisions, for accounting purposes, control of the underlying mortgage loan has not transferred and the rewards and risks of the mortgage loans are not assumed by Customers. The mortgage warehouse loans are designated as loans held for investment and reported at fair value based on an election made to account for the loans at fair value. Pursuant to the agreements, Customers funds the pipelines for these mortgage lenders by sending payments directly to the closing agents for funded mortgage loans and receives proceeds directly from third party investors when the underlying mortgage loans are sold into the secondary market. The fair value of the mortgage warehouse loans is estimated as the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The interest rates on these loans are variable, and the lending transactions are short-term, with an average life under 30 days from purchase to sale. The primary goal of these lending transactions is to provide liquidity to mortgage companies.

At June 30, 2023 and December 31, 2022, all of Customers' commercial mortgage warehouse loans were current in terms of payment. As these loans are reported at their fair value, they do not have an ACL and are therefore excluded from ACL-related disclosures.

Loans receivable, PPP

Customers had $188.8 million and $998.2 million of PPP loans outstanding as of June 30, 2023 and December 31, 2022, respectively, which are fully guaranteed by the SBA, provided that the SBA's eligibility criteria are met and earn a fixed interest rate of 1.00%. Customers recognized interest income, including net origination fees, of $1.6 million and $25.2 million for the three and six months ended June 30, 2023, respectively. Customers recognized interest income, including net origination fees, of $20.6 million and $57.5 million for the three and six months ended June 30, 2022, respectively.

PPP loans include an embedded credit enhancement from the SBA, which guarantees 100% of the principal and interest owed by the borrower provided that the SBA's eligibility criteria are met. As a result, the eligible PPP loans do not have an ACL and are therefore excluded from ACL-related disclosures.

Loans and leases receivable

The following tables summarize loans and leases receivable by loan and lease type and performance status as of June 30, 2023 and December 31, 2022:

	June 30, 2023
(amounts in thousands)	30-59 Days past due (1)		60-89 Days past due (1)		90 Days or more past due (2)		Total past due		Loans and leases not past due (3)(4)		Total loans and leases (4)
Commercial and industrial, including specialty lending	$	2,516	$	104	$	4,081	$	6,701	$	6,682,606	$	6,689,307
Multifamily	—		—		2,950		2,950		2,148,784		2,151,734
Commercial real estate owner occupied	—		134		3,251		3,385		838,657		842,042
Commercial real estate non-owner occupied	—		—		—		—		1,211,091		1,211,091
Construction	—		—		—		—		212,214		212,214
Residential real estate	1,751		1,586		3,764		7,101		480,098		487,199
Manufactured housing	380		506		3,538		4,424		37,240		41,664
Installment	9,558		7,679		6,537		23,774		978,743		1,002,517
Total	$	14,205	$	10,009	$	24,121	$	48,335	$	12,589,433	$	12,637,768

23

Table of Contents

	December 31, 2022
(amounts in thousands)	30-59 Days past due (1)		60-89 Days past due (1)		90 Days or more past due (2)		Total past due		Loans and leases not past due (3)		Total loans and leases (4)
Commercial and industrial, including specialty lending	$	3,123	$	717	$	1,415	$	5,255	$	6,667,575	$	6,672,830
Multifamily	10,684		5,217		1,143		17,044		2,195,975		2,213,019
Commercial real estate owner occupied	5,173		—		2,704		7,877		877,462		885,339
Commercial real estate non-owner occupied	2,136		—		11		2,147		1,288,583		1,290,730
Construction	—		—		—		—		162,009		162,009
Residential real estate	5,208		1,157		3,158		9,523		488,429		497,952
Manufactured housing	901		537		3,346		4,784		40,292		45,076
Installment	11,246		7,942		9,527		28,715		1,349,224		1,377,939
Total	$	38,471	$	15,570	$	21,304	$	75,345	$	13,069,549	$	13,144,894

(1)Includes past due loans and leases that are accruing interest because collection is considered probable.

(2)Includes loans amounting to $0.9 million and $1.9 million as of June 30, 2023 and December 31, 2022, respectively, that are still accruing interest because collection is considered probable.

(3)Loans and leases where next payment due is less than 30 days from the report date. The tables exclude PPP loans of $188.8 million, of which $2.4 million were 30-59 days past due and $144.2 million were 60 days or more past due as of June 30, 2023, and PPP loans of $998.2 million, of which $0.6 million were 30-59 days past due and $36.0 million were 60 days or more past due as of December 31, 2022. Claims for guarantee payments are submitted to the SBA for eligible PPP loans more than 60 days past due.

(4)Includes PCD loans of $204.1 million and $8.3 million at June 30, 2023 and December 31, 2022, respectively. On June 15, 2023, Customers acquired $631.0 million of Venture Banking loan portfolio (included within Specialty Lending above) from the FDIC, which included $228.7 million of PCD loans.

Nonaccrual Loans and Leases

The following table presents the amortized cost of loans and leases held for investment on nonaccrual status.

	June 30, 2023 (1)						December 31, 2022 (1)
(amounts in thousands)	Nonaccrual loans with no related allowance		Nonaccrual loans with related allowance		Total nonaccrual loans		Nonaccrual loans with no related allowance		Nonaccrual loans with related allowance		Total nonaccrual loans
Commercial and industrial, including specialty lending	$	3,281	$	1,160	$	4,441	$	1,731	$	30	$	1,761
Multifamily	4,022		—		4,022		1,143		—		1,143
Commercial real estate owner occupied	3,304		—		3,304		2,768		—		2,768
Residential real estate	7,306		—		7,306		6,922		—		6,922
Manufactured housing	—		2,634		2,634		—		2,410		2,410
Installment	—		6,537		6,537		—		9,527		9,527
Total	$	17,913	$	10,331	$	28,244	$	12,564	$	11,967	$	24,531

(1) Presented at amortized cost basis.

Interest income recognized on nonaccrual loans was insignificant for the three and six months ended June 30, 2023 and 2022. Accrued interest reversed when the loans went to nonaccrual status was insignificant for the three and six months ended June 30, 2023 and 2022.

24

Table of Contents

Allowance for credit losses on loans and leases

The changes in the ACL on loans and leases by loan and lease type for the three and six months ended June 30, 2023 and 2022 are presented in the tables below.

(amounts in thousands)	Commercial and industrial (1)		Multifamily		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Installment		Total
Three Months Ended June 30, 2023
Ending Balance, March 31, 2023	$	20,050	$	15,084	$	8,472	$	11,032	$	2,336	$	6,853	$	4,339	$	62,115	$	130,281
Allowance for credit losses on FDIC PCD loans, net of charge-offs (2)	2,576		—		—		—		—		—		—		—		2,576
Charge-offs	(432)		(1,448)		—		(288)		—		(27)		—		(16,384)		(18,579)
Recoveries	174		—		34		22		—		3		—		2,782		3,015
Provision (benefit) for credit losses on loans and leases	6,724		1,764		1,709		2,729		303		17		(1)		9,118		22,363
Ending Balance, June 30, 2023	$	29,092	$	15,400	$	10,215	$	13,495	$	2,639	$	6,846	$	4,338	$	57,631	$	139,656
Six Months Ended June 30, 2023
Ending Balance, December 31, 2022	$	17,582	$	14,541	$	6,454	$	11,219	$	1,913	$	6,094	$	4,430	$	68,691	$	130,924
Allowance for credit losses on FDIC PCD loans, net of charge-offs (2)	2,576		—		—		—		—		—		—		—		$	2,576
Charge-offs	(592)		(1,448)		—		(4,527)		—		(27)		—		(33,099)		$	(39,693)
Recoveries	405		—		34		27		116		5		—		4,891		$	5,478
Provision (benefit) for credit losses on loans and leases	9,121		2,307		3,727		6,776		610		774		(92)		17,148		$	40,371
Ending Balance, June 30, 2023	$	29,092	$	15,400	$	10,215	$	13,495	$	2,639	$	6,846	$	4,338	$	57,631	$	139,656

(amounts in thousands)	Commercial and industrial (1)		Multifamily		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Installment		Total
Three Months Ended June 30, 2022
Ending Balance, March 31, 2022	$	10,765	$	7,437	$	3,841	$	5,955	$	939	$	4,685	$	4,342	$	107,883	$	145,847
Charge-offs	(276)		(1,990)		—		(163)		—		—		—		(12,851)		(15,280)
Recoveries	692		—		42		4		103		39		—		919		1,799
Provision (benefit) for credit losses on loans and leases	(100)		4,318		862		3,084		137		854		(262)		15,271		24,164
Ending Balance, June 30, 2022	$	11,081	$	9,765	$	4,745	$	8,880	$	1,179	$	5,578	$	4,080	$	111,222	$	156,530
Six Months Ended June 30, 2022
Ending Balance, December 31, 2021	$	12,702	$	4,477	$	3,213	$	6,210	$	692	$	2,383	$	4,278	$	103,849	$	137,804
Charge-offs	(578)		(1,990)		—		(163)		—		(4)		—		(21,716)		(24,451)
Recoveries	1,053		337		49		12		216		45		—		2,032		3,744
Provision (benefit) for credit losses on loans and leases	(2,096)		6,941		1,483		2,821		271		3,154		(198)		27,057		39,433
Ending Balance, June 30, 2022	$	11,081	$	9,765	$	4,745	$	8,880	$	1,179	$	5,578	$	4,080	$	111,222	$	156,530

(1)    Includes Specialty Lending.

(2)    Represents $8.7 million of allowance for credit losses on PCD loans recognized upon acquisition of a Venture Banking loan portfolio (included within Specialty Lending) from the FDIC on June 15, 2023, net of $6.2 million of charge-offs for certain of these PCD loans upon acquisition.

25

Table of Contents

At June 30, 2023, the ACL on loans and leases was $139.7 million, an increase of $8.8 million from the December 31, 2022 balance of $130.9 million. The increase in ACL for the three and six months ended June 30, 2023 was primarily attributable to additional provision for credit losses from the recognition of weaker macroeconomic forecasts and the recognition of ACL for PCD loans acquired from the FDIC, net of related charge-offs upon acquisition, partially offset by a decrease in consumer installment loans.

Loan Modifications for Borrowers Experiencing Financial Difficulty

Customers adopted ASU 2022-02, Financial Instruments - Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures ("ASU 2022-02") effective January 1, 2023. The amendments in ASU 2022-02 eliminated the recognition and measurement of TDRs and enhanced the disclosures for loan modifications to borrowers experiencing financial difficulty. Refer to NOTE 2 – SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION for additional information on the adoption.

A borrower is considered to be experiencing financial difficulty when there is a significant doubt about the borrower's ability to make the required principal and interest payments on the loan or to get an equivalent financing from another creditor at a market rate for a similar loan.

When borrowers are experiencing financial difficulty, Customers may make certain loan modifications as part of loss mitigation strategies to maximize expected payment. To be classified as a modification made to a borrower experiencing financial difficulty the modification must be in the form of an interest rate reduction, principal forgiveness, or an other-than-insignificant payment delay (payment deferral), term extension, or combinations thereof.

Customers will generally try other forms of relief before principal forgiveness but would define any contractual reduction in the amount of principal due without receiving payment or assets as forgiveness. For the purpose of this disclosure, Customers considers any contractual change in interest rate that results in a reduction in interest rate relative to the current stated interest rate as an interest rate reduction. Generally, Customers would consider any delay in payment of greater than 90 days in the last 12 months to be significant. Term extensions extend the original contractual maturity of the loan. For the purpose of this disclosure, modification of contingent payment features or covenants that would have accelerated payment are not considered term extensions.

The following table presents the amortized cost of loans that were modified to borrowers experiencing financial difficulty for the three and six months ended June 30, 2023, disaggregated by class of financing receivable and type of modification granted.

	Three Months Ended June 30, 2023
(dollars in thousands)	Term Extension		Payment Deferral		Debt Forgiveness		Interest Rate Reduction and Term Extension		Total		Percentage of Total by Financing Class
Manufactured housing	$	52	$	—	$	—	$	229	$	281	0.67	%
Personal installment	3,540		180		183		—		3,903		0.52	%
Total	$	3,592	$	180	$	183	$	229	$	4,184

	Six Months Ended June 30, 2023
(dollars in thousands)	Term Extension		Payment Deferral		Debt Forgiveness		Interest Rate Reduction and Term Extension		Total		Percentage of Total by Financing Class
Commercial and industrial, including specialty lending	$	169	$	—	$	—	$	—	$	169	0.00	%
Commercial real estate owner occupied	169		—		—		—		169		0.02	%
Manufactured housing	59		—		—		291		350		0.84	%
Personal installment	8,067		269		264		—		8,600		1.14	%
Total	$	8,464	$	269	$	264	$	291	$	9,288

As of June 30, 2023, there were no commitments to lend additional funds to debtors experiencing financial difficulty whose loans have been modified during the three and six months ended June 30, 2023.

26

Table of Contents

The following table summarizes the impacts of loan modifications made to borrowers experiencing financial difficulty for the three and six months ended June 30, 2023.

	Three Months Ended June 30, 2023
	Weighted Average
(dollars in thousands)	Interest Rate Reduction (%)	Term Extension (in months)	Payment Deferral (in months)	Debt Forgiven
Manufactured housing	3.5%	47	0	$	—
Personal installment	—	5	6	100

	Six Months Ended June 30, 2023
	Weighted Average
(dollars in thousands)	Interest Rate Reduction (%)	Term Extension (in months)	Payment Deferral (in months)	Debt Forgiven
Commercial and industrial, including specialty lending	—%	4	0	$	—
Commercial real estate owner occupied	—	4	0	—
Manufactured housing	2.9%	49	0	—
Personal installment	—	5	6	166

The performance of loans made to borrowers experiencing financial difficulty in which modifications were made is closely monitored to understand the effectiveness of modification efforts. Loans are considered to be in payment default at 90 days or more past due. The following table presents an aging analysis of loan modifications made to borrowers experiencing financial difficulty during the six months ended June 30, 2023.

	June 30, 2023
(dollars in thousands)	30-59 Days past due		60-89 Days past due		90 Days or more past due		Current		Total
Commercial and industrial, including specialty lending	$	—	$	—	$	169	$	—	$	169
Commercial real estate owner occupied	—		—		169		—		169
Manufactured housing	—		—		—		350		350
Personal installment	492		459		63		7,586		8,600
Total	$	492	$	459	$	401	$	7,936	$	9,288

As of June 30, 2023, the loans that were made to borrowers experiencing financial difficulty during the six months ended June 30, 2023 that subsequently defaulted were not material. Customers' ACL is influenced by loan level characteristics that inform the assessed propensity to default. As such, the provision for credit losses is impacted by changes in such loan level characteristics, such as payment performance. Loans made to borrowers experiencing financial difficulty can be classified as either accrual or nonaccrual.

Troubled Debt Restructuring

At December 31, 2022, there were $16.8 million in loans reported as TDRs. The following table presents loans modified by type of concession for the three and six months ended June 30, 2022. There were no modifications that involved forgiveness of debt for the three and six months ended June 30, 2022.

	Three Months Ended June 30, 2022			Six Months Ended June 30, 2022
(dollars in thousands)	Number of loans	Recorded investment		Number of loans	Recorded investment
Interest-rate reductions	4	$	124	14	$	470
Other (1)	67	743		99	1,194
Total	71	$	867	113	$	1,664

(1) Other includes covenant modifications, forbearance, loans discharged under Chapter 7 bankruptcy, or other concessions.

As of December 31, 2022, there were no commitments to lend additional funds to debtors whose loans have been modified in TDRs.

27

Table of Contents

The following table presents, by loan type, the number of loans modified in TDRs and the related recorded investment, for which there was a payment default within twelve months following the modification.

	June 30, 2022
(dollars in thousands)	Number of loans	Recorded investment
Manufactured housing	4	$	94
Residential real estate	1	119
Installment	38	473
Total loans	43	$	686

Loans modified in TDRs were evaluated for impairment. The nature and extent of impairment of TDRs, including those which had experienced a subsequent default, was considered in the determination of an appropriate level of ACL.

Credit Quality Indicators

The ACL represents management's estimate of expected losses in Customers' loans and leases receivable portfolio, excluding commercial mortgage warehouse loans reported at fair value pursuant to a fair value option election and PPP loans receivable. Commercial and industrial including specialty lending, multifamily, owner occupied commercial real estate, non-owner occupied commercial real estate, and construction loans are rated based on an internally assigned risk rating system which is assigned at the time of loan origination and reviewed on a periodic, or on an “as needed” basis. Residential real estate, manufactured housing and installment loans are evaluated based on the payment activity of the loan.

To facilitate the monitoring of credit quality within the commercial and industrial including specialty lending, multifamily, owner occupied commercial real estate, non-owner occupied commercial real estate, and construction loan portfolios, and as an input in the ACL lifetime loss rate model for the commercial and industrial loan portfolio, the Bank utilizes the following categories of risk ratings: pass/satisfactory (includes risk rating 1 through 6), special mention, substandard, doubtful, and loss. The risk rating categories, which are derived from standard regulatory rating definitions, are assigned upon initial approval of credit to borrowers and updated periodically thereafter. Pass ratings, which are assigned to those borrowers who do not have identified potential or well-defined weaknesses and for whom there is a high likelihood of orderly repayment, are updated periodically based on the size and credit characteristics of the borrower. All other categories are updated on a quarterly basis during the month preceding the end of the calendar quarter. While assigning risk ratings involves judgment, the risk-rating process allows management to identify riskier credits in a timely manner and allocate the appropriate resources to manage those loans and leases. The 2022 Form 10-K describes Customers Bancorp’s risk rating grades.

Risk ratings are not established for certain consumer loans, including residential real estate, home equity, manufactured housing, and installment loans, mainly because these portfolios consist of a larger number of homogeneous loans with smaller balances. Instead, these portfolios are evaluated for risk mainly based upon aggregate payment history through the monitoring of delinquency levels and trends and are classified as performing and non-performing. The following tables present the credit ratings of loans and leases receivable and current period gross write-offs as of June 30, 2023 and December 31, 2022.

	Term Loans Amortized Cost Basis by Origination Year as of June 30, 2023
(amounts in thousands)	2023		2022		2021		2020		2019		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Commercial and industrial loans and leases, including specialty lending:
Pass	$	743,652	$	2,468,753	$	596,056	$	215,938	$	154,366	$	76,197	$	2,184,999	$	72,498	$	6,512,459
Special mention (1)	18,000		182		20,349		100		—		149		5,116		112		44,008
Substandard (1)	—		16,860		22,839		29,322		10,928		45,026		7,865		—		132,840
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial and industrial loans and leases	$	761,652	$	2,485,795	$	639,244	$	245,360	$	165,294	$	121,372	$	2,197,980	$	72,610	$	6,689,307
Commercial and industrial loans and leases charge-offs (2):
Three Months Ended June 30, 2023	$	—	$	222	$	16	$	26	$	24	$	144	$	—	$	—	$	432
Six Months Ended June 30, 2023	—		222		23		26		24		297		—		—		592

28

Table of Contents

	Term Loans Amortized Cost Basis by Origination Year as of June 30, 2023
(amounts in thousands)	2023		2022		2021		2020		2019		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Multifamily loans:
Pass	$	580	$	1,250,428	$	360,461	$	128,996	$	21,778	$	277,797	$	—	$	—	$	2,040,040
Special mention	—		—		—		—		—		72,033		—		—		72,033
Substandard	—		—		1,485		—		—		38,176		—		—		39,661
Doubtful	—		—		—		—		—		—		—		—		—
Total multifamily loans	$	580	$	1,250,428	$	361,946	$	128,996	$	21,778	$	388,006	$	—	$	—	$	2,151,734
Multifamily loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	1,448	$	—	$	—	$	1,448
Six Months Ended June 30, 2023	—		—		—		—		—		1,448		—		—		1,448
Commercial real estate owner occupied loans:
Pass	$	26,963	$	282,131	$	214,253	$	89,565	$	82,882	$	128,916	$	—	$	—	$	824,710
Special mention	—		—		—		—		350		182		—		—		532
Substandard	—		—		—		—		—		16,800		—		—		16,800
Doubtful	—		—		—		—				—		—		—		—
Total commercial real estate owner occupied loans	$	26,963	$	282,131	$	214,253	$	89,565	$	83,232	$	145,898	$	—	$	—	$	842,042
Commercial real estate owner occupied loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—
Six Months Ended June 30, 2023	—		—		—		—		—		—		—		—		—
Commercial real estate non-owner occupied loans:
Pass	$	2,918	$	334,317	$	116,796	$	150,408	$	72,431	$	401,371	$	—	$	—	$	1,078,241
Special mention	—		—		—		20,958		17,550		11,342		—		—		49,850
Substandard	—		10,910		—		—		10,742		61,348		—		—		83,000
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial real estate non-owner occupied loans	$	2,918	$	345,227	$	116,796	$	171,366	$	100,723	$	474,061	$	—	$	—	$	1,211,091
Commercial real estate non-owner occupied loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	288	$	—	$	—	$	288
Six Months Ended June 30, 2023	—		—		—		—		—		4,527		—		—		4,527
Construction loans:
Pass	$	971	$	116,169	$	42,119	$	9,861	$	28,289	$	13,660	$	—	$	1,100	$	212,169
Special mention	45		—		—		—		—		—		—		—		45
Substandard	—		—		—		—		—		—		—		—		—
Doubtful	—		—		—		—		—		—		—		—		—
Total construction loans	$	1,016	$	116,169	$	42,119	$	9,861	$	28,289	$	13,660	$	—	$	1,100	$	212,214
Construction loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—
Six Months Ended June 30, 2023	—		—		—		—		—		—		—		—		—
Total commercial loans and leases receivable	$	793,129	$	4,479,750	$	1,374,358	$	645,148	$	399,316	$	1,142,997	$	2,197,980	$	73,710	$	11,106,388
Total commercial loans and leases receivable charge-offs:
Three Months Ended June 30, 2023	$	—	$	222	$	16	$	26	$	24	$	1,880	$	—	$	—	$	2,168
Six Months Ended June 30, 2023	—		222		23		26		24		6,272		—		—		6,567

29

Table of Contents

	Term Loans Amortized Cost Basis by Origination Year as of June 30, 2023
(amounts in thousands)	2023		2022		2021		2020		2019		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Residential real estate loans:
Performing	$	6,135	$	176,946	$	137,037	$	6,926	$	15,872	$	75,906	$	61,598	$	—	$	480,420
Non-performing	—		1,228		632		232		427		4,066		194		—		6,779
Total residential real estate loans	$	6,135	$	178,174	$	137,669	$	7,158	$	16,299	$	79,972	$	61,792	$	—	$	487,199
Residential real estate loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	27	$	—	$	—	$	27
Six Months Ended June 30, 2023	—		—		—		—		—		27		—		—		27
Manufactured housing loans:
Performing	$	—	$	—	$	—	$	—	$	199	$	38,549	$	—	$	—	$	38,748
Non-performing	—		—		—		—		—		2,916		—		—		2,916
Total manufactured housing loans	$	—	$	—	$	—	$	—	$	199	$	41,465	$	—	$	—	$	41,664
Manufactured housing loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—
Six Months Ended June 30, 2023	—		—		—		—		—		—		—		—		—
Installment loans:
Performing	$	51,195	$	426,913	$	306,319	$	85,210	$	57,912	$	4,403	$	57,088	$	—	$	989,040
Non-performing	—		6,982		4,743		840		682		141		89		—		13,477
Total installment loans	$	51,195	$	433,895	$	311,062	$	86,050	$	58,594	$	4,544	$	57,177	$	—	$	1,002,517
Installment loans charge-offs:
Three Months Ended June 30, 2023	$	1,764	$	5,627	$	5,635	$	1,438	$	1,533	$	387	$	—	$	—	$	16,384
Six Months Ended June 30, 2023	3,488		9,819		12,491		3,093		3,466		742		—		—		33,099
Total consumer loans	$	57,330	$	612,069	$	448,731	$	93,208	$	75,092	$	125,981	$	118,969	$	—	$	1,531,380
Total consumer loans charge-offs:
Three Months Ended June 30, 2023	$	1,764	$	5,627	$	5,635	$	1,438	$	1,533	$	414	$	—	$	—	$	16,411
Six Months Ended June 30, 2023	3,488		9,819		12,491		3,093		3,466		769		—		—		33,126
Loans and leases receivable	$	850,459	$	5,091,819	$	1,823,089	$	738,356	$	474,408	$	1,268,978	$	2,316,949	$	73,710	$	12,637,768
Loans and leases receivable charge-offs:
Three Months Ended June 30, 2023	$	1,764	$	5,849	$	5,651	$	1,464	$	1,557	$	2,294	$	—	$	—	$	18,579
Six Months Ended June 30, 2023	$	3,488	$	10,041	$	12,514	$	3,119	$	3,490	$	7,041	$	—	$	—	$	39,693

(1)    Includes $24.3 million of Specialty Lending loans rated Special Mention and $2.1 million rated Substandard at June 30, 2023 that were acquired from the FDIC on June 15, 2023.

(2)    Excludes $6.2 million of charge-offs for certain PCD loans against $8.7 million of allowance for credit losses on PCD loans recognized upon acquisition of a Venture Banking loan portfolio (included within Specialty Lending) from the FDIC on June 15, 2023. These PCD loans were originated in years 2016 to 2022.

30

Table of Contents

	Term Loans Amortized Cost Basis by Origination Year as of December 31, 2022
(amounts in thousands)	2022		2021		2020		2019		2018		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Commercial and industrial loans and leases, including specialty lending:
Pass	$	3,206,250	$	682,132	$	242,516	$	198,866	$	56,572	$	83,417	$	2,066,349	$	—	$	6,536,102
Special mention	11,134		6,023		27,780		—		1,501		172		2,599		—		49,209
Substandard	—		22,917		967		8,431		6,713		39,554		8,937		—		87,519
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial and industrial loans and leases	$	3,217,384	$	711,072	$	271,263	$	207,297	$	64,786	$	123,143	$	2,077,885	$	—	$	6,672,830
Multifamily loans:
Pass	$	1,260,544	$	364,047	$	130,656	$	22,167	$	112,212	$	203,215	$	—	$	—	$	2,092,841
Special mention	—		—		—		—		4,959		50,858		—		—		55,817
Substandard	—		1,500		—		—		—		62,861		—		—		64,361
Doubtful	—		—		—		—		—		—		—		—		—
Total multifamily loans	$	1,260,544	$	365,547	$	130,656	$	22,167	$	117,171	$	316,934	$	—	$	—	$	2,213,019
Commercial real estate owner occupied loans:
Pass	$	293,096	$	220,515	$	105,925	$	90,752	$	34,196	$	121,616	$	—	$	—	$	866,100
Special mention	—		—		—		—		134		1,841		—		—		1,975
Substandard	—		—		—		134		10,569		6,561		—		—		17,264
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial real estate owner occupied loans	$	293,096	$	220,515	$	105,925	$	90,886	$	44,899	$	130,018	$	—	$	—	$	885,339
Commercial real estate non-owner occupied loans:
Pass	$	339,044	$	119,304	$	156,281	$	73,827	$	62,237	$	386,235	$	—	$	—	$	1,136,928
Special mention	—		—		21,211		—		—		10,617		—		—		31,828
Substandard	10,910		—		—		28,656		8,198		74,210		—		—		121,974
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial real estate non-owner occupied loans	$	349,954	$	119,304	$	177,492	$	102,483	$	70,435	$	471,062	$	—	$	—	$	1,290,730
Construction loans:
Pass	$	72,177	$	36,114	$	9,537	$	28,644	$	4,696	$	9,112	$	1,729	$	—	$	162,009
Special mention	—		—		—		—		—		—		—		—		—
Substandard	—		—		—		—		—		—		—		—		—
Doubtful	—		—		—		—		—		—		—		—		—
Total construction loans	$	72,177	$	36,114	$	9,537	$	28,644	$	4,696	$	9,112	$	1,729	$	—	$	162,009
Total commercial loans and leases receivable	$	5,193,155	$	1,452,552	$	694,873	$	451,477	$	301,987	$	1,050,269	$	2,079,614	$	—	$	11,223,927
Residential real estate loans:
Performing	$	162,217	$	148,217	$	7,224	$	17,128	$	10,739	$	77,762	$	67,782	$	—	$	491,069
Non-performing	271		366		238		441		1,425		3,357		785		—		6,883
Total residential real estate loans	$	162,488	$	148,583	$	7,462	$	17,569	$	12,164	$	81,119	$	68,567	$	—	$	497,952
Manufactured housing loans:
Performing	$	—	$	—	$	—	$	213	$	103	$	41,918	$	—	$	—	42,234
Non-performing	—		—		—		—		—		2,842		—		—		2,842
Total manufactured housing loans	$	—	$	—	$	—	$	213	$	103	$	44,760	$	—	$	—	$	45,076
Installment loans:
Performing	$	785,699	$	305,729	$	100,173	$	100,570	$	8,430	$	782	$	64,690	$	—	$	1,366,073
Non-performing	5,164		4,356		1,023		1,111		61		59		92		—		11,866
Total installment loans	$	790,863	$	310,085	$	101,196	$	101,681	$	8,491	$	841	$	64,782	$	—	$	1,377,939
Total consumer loans	$	953,351	$	458,668	$	108,658	$	119,463	$	20,758	$	126,720	$	133,349	$	—	$	1,920,967
Loans and leases receivable	$	6,146,506	$	1,911,220	$	803,531	$	570,940	$	322,745	$	1,176,989	$	2,212,963	$	—	$	13,144,894

31

Table of Contents

Loan Purchases and Sales

Purchases and sales of loans were as follows for the three and six months ended June 30, 2023 and 2022:

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	2023		2022		2023		2022
Purchases (1)
Specialty lending	$	631,252	$	—	$	631,252	$	—
Other commercial and industrial	4,863		—		10,308		—
Commercial real estate owner occupied	—		—		2,867		—
Residential real estate	—		8,081		4,238		154,955
Personal installment (2)	—		16,551		—		76,007
Total	$	636,115	$	24,632	$	648,665	$	230,962
Sales (3)
Specialty lending (4)	$	287,185	$	—	$	287,185	$	—
Other commercial and industrial (5)	47,358		14,040		47,358		22,880
Multifamily	—		2,879		—		2,879
Commercial real estate owner occupied (5)	18,851		3,519		18,851		8,960
Commercial real estate non-owner occupied	16,000		—		16,000		—
Other installment	154,042		—		154,042		—
Total	$	523,436	$	20,438	$	523,436	$	34,719

(1)Amounts reported in the above table are the unpaid principal balance at time of purchase. The purchase price was 85.1% and 98.9% of the loans' unpaid principal balance for the three months ended June 30, 2023 and 2022, respectively. The purchase price was 85.5% and 98.2% of the loans' unpaid principal balance for the six months ended June 30, 2023 and 2022, respectively.

(2)Installment loan purchases for the three and six months ended June 30, 2023 and 2022 consist of third-party originated unsecured consumer loans. None of the loans held for investment are considered sub-prime at the time of origination. Customers considers sub-prime borrowers to be those with FICO scores below 660.

(3)For the three months ended June 30, 2023 and 2022, sales of loans held for investment resulted in net gains of $0.4 million and $1.5 million, respectively, included in gain (loss) on sale of SBA and other loans in the consolidated statements of income. For the six months ended June 30, 2023 and 2022, sales of loans held for investment resulted in net gains of $0.4 million and $3.6 million, respectively.

(4)Includes a loss of $5.0 million from the sale of $670.0 million of short-term syndicated capital call lines of credit ($280.7 million of loans held for investment in unpaid principal balance and $389.3 million of unfunded loan commitments) included in the consolidated statements of income for the three and six months ended June 30, 2023.

(5)Primarily sales of SBA loans.

On June 15, 2023, Customers acquired $631.0 million of a Venture Banking loan portfolio at a discount from the FDIC, including $228.7 million of PCD loans. The reconciliation between the purchase price and the unpaid principal balance of the PCD loans was as follows:

(amounts in thousands)
PCD loans acquired:
Unpaid principal balance	$	228,700
Unamortized discount	(25,509)
Allowance for credit losses	(8,736)
Purchase price	$	194,455

Loans Pledged as Collateral

Customers has pledged eligible real estate, commercial and industrial, mortgage warehouse, PPP and consumer installment loans as collateral for borrowings outstanding or available immediately from the FHLB and FRB in the amount of $8.6 billion and $7.1 billion at June 30, 2023 and December 31, 2022, respectively.

32

Table of Contents

NOTE 8 — LEASES

Lessee

Customers has operating leases for its branches, certain LPOs, and administrative offices, with remaining lease terms ranging between six months and ten years. These operating leases comprise substantially all of Customers' obligations in which Customers is the lessee. These lease agreements typically consist of initial lease terms ranging between one and ten years, with options to renew the leases or extend the term up to ten years at Customers' sole discretion. Some operating leases include variable lease payments that are based on an index or rate, such as the CPI. Variable lease payments are not included in the liability or ROU asset and are recognized in the period in which the obligation for those payments are incurred. Customers' operating lease agreements do not contain any material residual value guarantees or material restrictive covenants. Pursuant to these agreements, Customers does not have any commitments that would meet the definition of a finance lease.

As most of Customers' operating leases do not provide an implicit rate, Customers utilized its incremental borrowing rate when determining the present value of lease payments.

The following table summarizes operating lease ROU assets and operating lease liabilities and their corresponding balance sheet location:

(amounts in thousands)	Classification	June 30, 2023		December 31, 2022
ASSETS
Operating lease ROU assets	Other assets	$	17,430	$	16,133
LIABILITIES
Operating lease liabilities	Other liabilities	$	19,916	$	19,046

The following table summarizes operating lease cost and its corresponding income statement location for the periods presented:

		Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	Classification	2023		2022		2023		2022
Operating lease cost (1)	Occupancy expenses	$	1,296	$	1,217	$	2,515	$	2,215

(1) There were no variable lease costs for the three and six months ended June 30, 2023 and 2022, and sublease income for operating leases was immaterial.

Maturities of non-cancelable operating lease liabilities were as follows at June 30, 2023:

(amounts in thousands)	June 30, 2023
2023	$	2,666
2024	4,701
2025	3,650
2026	2,880
2027	2,369
Thereafter	5,524
Total minimum payments	21,790
Less: interest	1,874
Present value of lease liabilities	$	19,916

Customers does not have leases where it is involved with the construction or design of an underlying asset. Cash paid pursuant to the operating lease liabilities was $1.4 million and $3.1 million for the three and six months ended June 30, 2023, respectively. Cash paid pursuant to the operating lease liabilities was $1.2 million and $2.4 million for the three and six months ended June 30, 2022, respectively. These payments were reported as cash flows used in operating activities in the statement of cash flows.

33

Table of Contents

The following table summarizes the weighted average remaining lease term and discount rate for Customers' operating leases at June 30, 2023 and December 31, 2022:

	June 30, 2023		December 31, 2022
Weighted average remaining lease term (years)
Operating leases	5.8 years		5.1 years
Weighted average discount rate
Operating leases	3.18	%	2.85	%

Equipment Lessor

CCF is a wholly-owned subsidiary of Customers Bank and is referred to as the Equipment Finance Group. The Equipment Finance Group goes to market through the following origination platforms: vendors, intermediaries, direct and capital markets. The Equipment Finance Group is primarily focused on serving the following segments: transportation, construction (includes crane and utility), marine, franchise, general manufacturing (includes machine tool), helicopter/fixed wing, solar, packaging, plastics and food processing. Lease terms typically range from 24 months to 120 months. The Equipment Finance Group offers the following products: Loans, Capital Lease, PUT, TRAC, Split-TRAC, and FMV. Direct finance equipment leases are included in commercial and industrial loans and leases receivable.

The estimated residual values for direct finance and operating leases are established by utilizing internally developed analyses, external studies, and/or third-party appraisals to establish a residual position. For the direct finance leases, only Customers' Split-TRAC leases have residual risk and the unguaranteed portions are typically nominal. Expected credit losses on direct financing leases and the related estimated residual values are included in the ACL on loans and leases.

Leased assets under operating leases are carried at amortized cost net of accumulated depreciation, and any impairment charges and are presented in other assets. The depreciation expense of the leased assets is recognized on a straight-line basis over the contractual term of the leases up to the expected residual value. The expected residual value and, accordingly, the monthly depreciation expense, may change throughout the term of the lease. Operating lease rental income for leased assets is recognized in commercial lease income on a straight-line basis over the lease term. Customers periodically reviews its operating leased assets for impairment. An impairment loss is recognized if the carrying amount of the operating leased asset exceeds its fair value and is not recoverable. The carrying amount of operating leased assets is not recoverable if it exceeds the sum of the undiscounted cash flows expected to result from the lease payments and the estimated residual value upon the eventual disposition of the equipment.

34

Table of Contents

The following table summarizes lease receivables and investment in operating leases and their corresponding balance sheet location at June 30, 2023 and December 31, 2022:

(amounts in thousands)	Classification	June 30, 2023		December 31, 2022
ASSETS
Direct financing leases
Lease receivables	Loans and leases receivable	$	167,279	$	140,182
Guaranteed residual assets	Loans and leases receivable	12,945		12,370
Unguaranteed residual assets	Loans and leases receivable	8,909		7,555
Deferred initial direct costs	Loans and leases receivable	972		667
Unearned income	Loans and leases receivable	(3,964)		(3,404)
Net investment in direct financing leases		$	186,141	$	157,370
Operating leases
Investment in operating leases	Other assets	$	262,717	$	248,454
Accumulated depreciation	Other assets	(66,975)		(52,585)
Deferred initial direct costs	Other assets	1,333		1,461
Net investment in operating leases		197,075		197,330
Total lease assets		$	383,216	$	354,700

Maturities of operating and direct financing lease receivables were as follows at June 30, 2023:

(amounts in thousands)	Operating leases		Direct financing leases
2023	$	19,672	$	22,998
2024	37,821		43,104
2025	34,105		33,776
2026	39,164		25,972
2027	28,646		21,099
Thereafter	66,834		22,417
Total minimum payments	$	226,242	169,366
Less: interest			2,087
Present value of lease receivables			$	167,279

35

Table of Contents

NOTE 9 – DEPOSITS

The components of deposits at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023		December 31, 2022
(amounts in thousands)
Demand, non-interest bearing	$	4,490,198	$	1,885,045
Demand, interest bearing	5,551,037		8,476,027
Savings, including money market deposit accounts	3,052,493		3,546,015
Time	4,856,703		4,249,866
Total deposits	$	17,950,431	$	18,156,953

The scheduled maturities for time deposits at June 30, 2023 were as follows:

(amounts in thousands)	June 30, 2023
2023	$	1,831,337
2024	2,367,787
2025	154,031
2026	356,193
2027	59,786
Thereafter	87,569
Total time deposits	$	4,856,703

Time deposits greater than the FDIC limit of $250,000 totaled $89.3 million and $85.5 million at June 30, 2023 and December 31, 2022, respectively.

Demand deposit overdrafts reclassified as loans were $5.6 million and $3.7 million at June 30, 2023 and December 31, 2022, respectively.

At June 30, 2023, the Bank had $597.4 million in state and municipal deposits to which it had pledged $600.5 million of available borrowing capacity through the FHLB to the depositors through a letter of credit arrangement.

In 2021, Customers Bancorp completed the divestiture of BMT, the technology arm of its BankMobile segment, to MFAC Merger Sub Inc., an indirect wholly-owned subsidiary of MFAC. In connection with the closing of the divestiture, MFAC changed its name to “BM Technologies, Inc.” In connection with the divestiture, Customers entered into various agreements with BM Technologies, including a deposit servicing agreement. Customers incurred expenses of $7.3 million and $14.9 million to BM Technologies under the deposit servicing agreement, included within the technology, communication and bank operations expense in non-interest expense during the three and six months ended June 30, 2023, respectively. Customers incurred expenses of $15.9 million and $33.7 million to BM Technologies under the deposit servicing agreement during the three and six months ended June 30, 2022, respectively. Customers held $847.7 million and $1.1 billion of deposits serviced by BM Technologies as of June 30, 2023 and December 31, 2022, respectively. On March 22, 2023, Customers agreed to extend the deposit servicing agreement to the earlier of BM Technologies' successful completion of the transfer of the serviced deposits in connection with BM Technologies' Higher Education business to a new sponsor bank or June 30, 2024. Also on March 22, 2023, Customers agreed to amend and extend an existing white label relationship with a third party and BM Technologies, whereby Customers will continue to pay deposit servicing fees to BM Technologies.

36

Table of Contents

NOTE 10 - BORROWINGS

Short-term debt

Short-term debt at June 30, 2023 and December 31, 2022 was as follows:

	June 30, 2023				December 31, 2022
(dollars in thousands)	Amount		Rate		Amount		Rate
FHLB advances	—		—	%	300,000		4.54	%
Total short-term debt	$	—			$	300,000

The following is a summary of additional information relating to Customers' short-term debt:

(dollars in thousands)	June 30, 2023 (1)			December 31, 2022 (2)
FRB advances (3)
Maximum outstanding at any month end	$	—		$	—
Average balance during the period	242,188			—
Weighted-average interest rate during the period	5.23		%	—		%
FHLB advances
Maximum outstanding at any month end	—			775,000
Average balance during the period	176,138			144,918
Weighted-average interest rate during the period	5.16		%	1.07		%
Federal funds purchased
Maximum outstanding at any month end	—			895,000
Average balance during the period	7,624			349,581
Weighted-average interest rate during the period	4.97		%	1.66		%

(1)    For the six months ended June 30, 2023.

(2)    For the year ended December 31, 2022.

(3)    Includes advances under the BTFP. The BTFP offers loans of up to one year to eligible depository institutions pledging any collateral valued at par, that are eligible for purchase by the Federal Reserve Banks in open market operations, such as U.S. Treasuries, U.S. agency securities, and U.S. agency mortgage-backed securities.

At June 30, 2023 and December 31, 2022, Customers Bank had aggregate availability under federal funds lines totaling $1.7 billion.

Long-term debt

FHLB and FRB advances

Long-term FHLB and FRB advances at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023				December 31, 2022
(dollars in thousands)	Amount		Rate		Amount		Rate
FHLB advances (1)(2)	$	2,046,142	4.74	%	$	500,000	3.37	%
Total long-term FHLB and FRB advances	$	2,046,142			$	500,000

(1)    Amounts reported in the above table include variable and fixed rate long-term advances from FHLB of $1.1 billion with maturities ranging from June 2024 to September 2026 with a returnable option that can be repaid without penalty on certain predetermined dates at Customers Bank's option, and fixed rate long-term advances of $950.0 million with maturities ranging from March 2025 to March 2028, at June 30, 2023.

(2)    Includes $3.9 million of unamortized basis adjustments from interest rate swaps designated as fair value hedges of long-term advances from FHLB at June 30, 2023. Refer to NOTE 14 — DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES for additional information.

37

Table of Contents

Maturities of long-term FHLB advances were as follows at June 30, 2023:

	June 30, 2023
(dollars in thousands)	Amount (1)		Rate
2024	$	420,000	4.36	%
2025	540,000		5.36	%
2026	540,000		5.38	%
2027	450,000		3.70	%
Thereafter	100,000		4.19	%
Total long-term FHLB advances	$	2,050,000

(1)    Amounts reported in the above table include variable and fixed rate long-term advances from FHLB of $1.1 billion with maturities ranging from June 2024 to September 2026 with a returnable option that can be repaid without penalty on certain predetermined dates at Customers Bank's option.

The maximum borrowing capacity with the FHLB and FRB at June 30, 2023 and December 31, 2022 was as follows:

(amounts in thousands)	June 30, 2023		December 31, 2022
Total maximum borrowing capacity with the FHLB	$	3,485,974	$	3,241,120
Total maximum borrowing capacity with the FRB (1)	5,126,390		2,510,189
Qualifying loans and securities (1) serving as collateral against FHLB and FRB advances	10,254,963		7,142,865

(1)    Includes $495.6 million of borrowing capacity available under the BTFP at June 30, 2023, which offers loans of up to one year to eligible depository institutions pledging any collateral valued at par, that are eligible for purchase by the Federal Reserve Banks in open market operations, such as U.S. Treasuries, U.S. agency securities, and U.S. agency mortgage-backed securities.

Senior and Subordinated Debt

Long-term senior notes and subordinated debt at June 30, 2023 and December 31, 2022 were as follows:

		June 30, 2023		December 31, 2022
(dollars in thousands)
Issued by	Ranking	Carrying Amount		Carrying Amount		Rate		Issued Amount		Date Issued	Maturity	Price
Customers Bancorp	Senior (1)	$	98,858	$	98,788	2.875	%	$	100,000	August 2021	August 2031	100.000	%
Customers Bancorp	Senior	24,852		24,792		4.500	%	25,000		September 2019	September 2024	100.000	%
Total other borrowings		$	123,710	$	123,580
Customers Bancorp	Subordinated (2)(3)	$	72,675	$	72,585	5.375	%	$	74,750	December 2019	December 2034	100.000	%
Customers Bank	Subordinated (2)(4)	109,416		109,367		6.125	%	110,000		June 2014	June 2029	100.000	%
Total subordinated debt		$	182,091	$	181,952

(1)The senior notes will bear an annual fixed rate of 2.875% until August 15, 2026. From August 15, 2026 until maturity, the notes will bear an annual interest rate equal to a benchmark rate, which is expected to be the three-month term SOFR after June 30, 2023, plus 235 basis points. Customers Bancorp has the ability to call the senior notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after August 15, 2026.

(2)The subordinated notes qualify as Tier 2 capital for regulatory capital purposes.

(3)Customers Bancorp has the ability to call the subordinated notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after December 30, 2029.

(4)The subordinated notes will bear an annual fixed rate of 6.125% until June 26, 2024. From June 26, 2024 until maturity, the notes will bear an annual interest rate equal to the three-month LIBOR plus 344.3 basis points. Pursuant to the Adjustable Interest Rate (LIBOR) Act enacted by Congress on March 15, 2022, Customers expects that the subordinated notes will substitute three-month term SOFR plus a tenor spread adjustment of 26.161 basis points for three-month LIBOR as the benchmark reference rate in order to calculate the annual interest rate after June 26, 2024. Customers Bank has the ability to call the subordinated notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after June 26, 2024.

38

Table of Contents

NOTE 11 — SHAREHOLDERS’ EQUITY

Common Stock

On August 25, 2021, the Board of Directors of Customers Bancorp authorized the Share Repurchase Program to repurchase up to 3,235,326 shares of the Company's common stock (representing 10% of the Company’s outstanding shares of common stock on June 30, 2021). The term of the Share Repurchase Program was extended to September 27, 2023, unless earlier terminated. Purchases of shares under the Share Repurchase Program may be executed through open market purchases, privately negotiated transactions, through the use of Rule 10b5-1 plans, or otherwise. The exact number of shares, timing for such purchases, and the price and terms at and on which such purchases are to be made will be at the discretion of the Company and will comply with all applicable regulatory limitations. Customers Bancorp purchased no shares and 1,379,883 shares of its common stock for $39.8 million under the Share Repurchase Program during the three and six months ended June 30, 2023, respectively. Customers Bancorp purchased 548,821 shares of its common stock for $21.5 million and 664,145 shares for $27.8 million under the Share Repurchase Program during the three and six months ended June 30, 2022, respectively.

Preferred Stock

As of June 30, 2023 and December 31, 2022, Customers Bancorp has two series of preferred stock outstanding. The table below summarizes Customers' issuances of preferred stock that remain outstanding at June 30, 2023 and December 31, 2022 and the dividends paid per share.

(amounts in thousands except share and per share data)		Shares at		Carrying value at				Initial Fixed Rate		Date at which dividend rate becomes floating and earliest redemption date	Floating rate of Three-Month LIBOR Plus:		Dividend Paid Per Share in 2023 (1)
Fixed-to-floating rate:	Issue Date	June 30, 2023	December 31, 2022	June 30, 2023		December 31, 2022
Series E	April 28, 2016	2,300,000	2,300,000	$	55,593	$	55,593	6.45	%	June 15, 2021	5.140	%	$	1.26
Series F	September 16, 2016	3,400,000	3,400,000	82,201		82,201		6.00	%	December 15, 2021	4.762	%	$	1.21
Totals		5,700,000	5,700,000	$	137,794	$	137,794

(1) For the six months ended June 30, 2023.

On July 26, 2023, Customers declared dividends per share of $0.6831 and $0.65895 on Series E and F Preferred Stock, respectively. Pursuant to the Adjustable Interest Rate (LIBOR) Act enacted by Congress on March 15, 2022, Customers will substitute three-month term SOFR plus a tenor spread adjustment of 26.161 basis points for three-month LIBOR as the benchmark reference rate, plus 514 and 476 basis points to calculate the dividends to be declared in the future on Series E and F Preferred Stock, respectively.

NOTE 12 — REGULATORY CAPITAL

The Bank and the Bancorp are subject to various regulatory capital requirements administered by the federal banking agencies. Failure to meet the minimum capital requirements can result in certain mandatory, and possibly additional discretionary, actions by regulators that, if undertaken, could have a direct material effect on Customers' financial statements. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Bank and the Bancorp must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance sheet items, as calculated under the regulatory accounting practices. The capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Prompt corrective action provisions are not applicable to bank holding companies.

In first quarter 2020, the U.S federal banking regulatory agencies permitted banking organizations to phase-in, for regulatory capital purposes, the day-one impact of the new CECL accounting rule on retained earnings over a period of three years. As part of its response to the impact of COVID-19, on March 31, 2020, the U.S. federal banking regulatory agencies issued an interim final rule that provided the option to temporarily delay certain effects of CECL on regulatory capital for two years, followed by a three-year transition period. The interim final rule allows banking organizations to delay for two years 100% of the day-one impact of adopting CECL and 25% of the cumulative change in the reported allowance for credit losses since adopting CECL. Customers has elected to adopt the interim final rule, which is reflected in the regulatory capital data presented below. The cumulative CECL capital transition impact as of December 31, 2021 which amounted to $61.6 million will be phased in at 25% per year beginning on January 1, 2022 through December 31, 2024. As of June 30, 2023, our regulatory capital ratios reflected 50%, or $30.8 million, benefit associated with the CECL transition provisions.

39

Table of Contents

In April 2020, the U.S. federal banking regulatory agencies issued an interim final rule that permits banks to exclude the impact of participating in the SBA PPP program in their regulatory capital ratios. Specifically, PPP loans are zero percent risk weighted and a bank can exclude all PPP loans pledged as collateral to the PPPLF from its average total consolidated assets for purposes of calculating the Tier 1 capital to average assets ratio (i.e. a leverage ratio). Customers applied this regulatory guidance in the calculation of its regulatory capital ratios presented below.

Quantitative measures established by regulation to ensure capital adequacy require the Bank and the Bancorp to maintain minimum amounts and ratios (set forth in the following table) of common equity Tier 1, Tier 1, and total capital to risk-weighted assets, and Tier 1 capital to average assets (as defined in the regulations). At June 30, 2023 and December 31, 2022, the Bank and the Bancorp satisfied all capital requirements to which they were subject.

Generally, to comply with the regulatory definition of adequately capitalized, or well capitalized, respectively, or to comply with the Basel III capital requirements, an institution must at least maintain the common equity Tier 1, Tier 1 and total risk-based capital ratios and the Tier 1 leverage ratio in excess of the related minimum ratios as set forth in the following table:

					Minimum Capital Levels to be Classified as:
	Actual				Adequately Capitalized				Well Capitalized				Basel III Compliant
(dollars in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio		Amount		Ratio
As of June 30, 2023:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,510,392	10.312	%	$	659,119	4.500	%	N/A		N/A		$	1,025,296	7.000	%
Customers Bank	$	1,749,287	11.959	%	$	658,243	4.500	%	$	950,796	6.500	%	$	1,023,934	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,648,185	11.253	%	$	878,825	6.000	%	N/A		N/A		$	1,245,003	8.500	%
Customers Bank	$	1,749,287	11.959	%	$	877,658	6.000	%	$	1,170,210	8.000	%	$	1,243,348	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,928,747	13.168	%	$	1,171,767	8.000	%	N/A		N/A		$	1,537,944	10.500	%
Customers Bank	$	1,957,174	13.380	%	$	1,170,210	8.000	%	$	1,462,763	10.000	%	$	1,535,901	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	1,648,185	7.529	%	$	875,660	4.000	%	N/A		N/A		$	875,660	4.000	%
Customers Bank	$	1,749,287	8.000	%	$	874,612	4.000	%	$	1,093,266	5.000	%	$	874,612	4.000	%
As of December 31, 2022:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,470,837	9.637	%	$	686,838	4.500	%	N/A		N/A		$	1,068,415	7.000	%
Customers Bank	$	1,708,598	11.213	%	$	685,694	4.500	%	$	990,447	6.500	%	$	1,066,636	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,608,630	10.539	%	$	915,784	6.000	%	N/A		N/A		$	1,297,361	8.500	%
Customers Bank	$	1,708,598	11.213	%	$	914,259	6.000	%	$	1,219,012	8.000	%	$	1,295,201	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,862,089	12.200	%	$	1,221,045	8.000	%	N/A		N/A		$	1,602,622	10.500	%
Customers Bank	$	1,889,472	12.400	%	$	1,219,012	8.000	%	$	1,523,765	10.000	%	$	1,599,954	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	1,608,630	7.664	%	$	839,547	4.000	%	N/A		N/A		$	839,547	4.000	%
Customers Bank	$	1,708,598	8.150	%	$	838,611	4.000	%	$	1,048,264	5.000	%	$	838,611	4.000	%

The Basel III Capital Rules require that we maintain a 2.500% capital conservation buffer with respect to each of common equity Tier 1, Tier 1 and total capital to risk-weighted assets, which provides for capital levels that exceed the minimum risk-based capital adequacy requirements. A financial institution with a conservation buffer of less than the required amount is subject to limitations on capital distributions, including dividend payments and stock repurchases, and certain discretionary bonus payments to executive officers.

40

Table of Contents

NOTE 13 — DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS

Customers uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments. ASC 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For Customers, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. Many of these instruments lack an available trading market as characterized by a willing buyer and a willing seller engaging in an exchange transaction. For fair value disclosure purposes, Customers utilized certain fair value measurement criteria under ASC 820, Fair Value Measurements and Disclosures ("ASC 820"), as explained below.

In accordance with ASC 820, the fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value is best determined based upon quoted market prices. However, in many instances, there are no quoted market prices for Customers' various financial instruments. In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques. Those techniques are significantly affected by the assumptions used, including the discount rate and estimates of future cash flows. Accordingly, the fair value estimates may not be realized in an immediate settlement of the instrument.

The fair value guidance provides a consistent definition of fair value, focusing on an exit price in an orderly transaction (that is, not a forced liquidation or distressed sale) between market participants at the measurement date under current market conditions. If there has been a significant decrease in the volume and level of activity for the asset or liability, a change in valuation technique or the use of multiple valuation techniques may be appropriate. In such instances, determining the price at which willing market participants would transact at the measurement date under current market conditions depends on the facts and circumstances and requires the use of significant judgment. The fair value is a reasonable point within the range that is most representative of fair value under current market conditions.

The fair value guidance also establishes a fair value hierarchy and describes the following three levels used to classify fair value measurements.

Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.

Level 2: Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability.

Level 3: Prices or valuation techniques that require adjustments to inputs that are both significant to the fair value measurement and unobservable (i.e., supported with little or no market activity).

A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.

The following methods and assumptions were used to estimate the fair values of Customers' financial instruments as of June 30, 2023 and December 31, 2022:

Financial Instruments Recorded at Fair Value on a Recurring Basis

Investment securities:

The fair values of equity securities with a readily determinable fair value, AFS debt securities and debt securities reported at fair value based on a fair value option election are determined by obtaining quoted market prices on nationally recognized and foreign securities exchanges (Level 1), quoted prices in markets that are not active (Level 2), matrix pricing (Level 2), which is a mathematical technique used widely in the industry to value debt securities without relying exclusively on quoted market prices for the specific securities but rather by relying on the securities’ relationship to other benchmark quoted prices, or internally and externally developed models that use unobservable inputs due to limited or no market activity of the instrument (Level 3).

When quoted market prices are not available, Customers employs an independent pricing service that utilizes matrix pricing to calculate fair value. Such fair value measurements consider observable data such as dealer quotes, market spreads, cash flows, yield curves, live trading levels, trade execution data, market consensus prepayments speeds, credit information, and respective terms and conditions for debt instruments. Management maintains procedures to monitor the pricing service's results and has an established process to challenge their valuations, or methodologies, that appear unusual or unexpected.

41

Table of Contents

Customers also utilizes internally and externally developed models that use unobservable inputs due to limited or no market activity of the instrument. These models use unobservable inputs that are inherently judgmental and reflect our best estimates of the assumptions a market participant would use to calculate fair value. Certain unobservable inputs in isolation may have either a directionally consistent or opposite impact on the fair value of the instrument for a given change in that input. When multiple inputs are used within the valuation techniques, a change in one input in a certain direction may be offset by an opposite change from another input. These assets are classified as Level 1, 2 or 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans held for sale - Residential mortgage loans (fair value option):

Customers generally estimates the fair values of residential mortgage loans held for sale based on commitments on hand from investors within the secondary market for loans with similar characteristics. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans receivable - Commercial mortgage warehouse loans (fair value option):

The fair value of commercial mortgage warehouse loans is the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The loan is used by mortgage companies as short-term bridge financing between the funding of the mortgage loans and the finalization of the sale of the loans to an investor. Changes in fair value are not generally expected to be recognized because at inception of the transaction the underlying mortgage loans have already been sold to an approved investor. Additionally, the interest rate is variable, and the transaction is short-term, with an average life of under 30 days from purchase to sale. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Derivatives (assets and liabilities):

The fair values of interest rate swaps, interest rate caps and credit derivatives are determined using models that incorporate readily observable market data into a market standard methodology. This methodology nets the discounted future cash receipts and the discounted expected cash payments. The discounted variable cash receipts and payments are based on expectations of future interest rates derived from observable market interest rate curves. In addition, fair value is adjusted for the effect of nonperformance risk by incorporating credit valuation adjustments for Customers and its counterparties. These assets and liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

The fair values of the residential mortgage loan commitments are derived from the estimated fair values that can be generated when the underlying mortgage loan is sold in the secondary market. Customers generally uses commitments on hand from third party investors to estimate an exit price and adjusts for the probability of the commitment being exercised based on Customers' internal experience (i.e., pull-through rate). These assets and liabilities are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Derivative assets and liabilities are presented in other assets and accrued interest payable and other liabilities on the consolidated balance sheet.

Financial Instruments Recorded at Fair Value on a Nonrecurring Basis

Collateral-dependent loans:

Collateral-dependent loans are those loans that are accounted for under ASC 326, Financial Instruments - Credit Losses ("ASC 326"), in which the Bank has measured impairment generally based on the fair value of the loan’s collateral or DCF analysis. Fair value is generally determined based upon independent third-party appraisals of the properties that collateralize the loans, DCF based upon the expected proceeds, sales agreements or letters of intent with third parties. These assets are generally classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

The following information should not be interpreted as an estimate of Customers' fair value in its entirety because fair value calculations are only provided for a limited portion of Customers' assets and liabilities. Due to a wide range of valuation techniques and the degree of subjectivity used in making these estimates, comparisons between Customers' disclosures and those of other companies may not be meaningful.

42

Table of Contents

The estimated fair values of Customers' financial instruments at June 30, 2023 and December 31, 2022 were as follows:

					Fair Value Measurements at June 30, 2023
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	3,155,224	$	3,155,224	$	3,155,224	$	—	$	—
Debt securities, available for sale	2,797,940		2,797,940		—		2,746,115		51,825
Debt securities, held to maturity	1,258,560		1,212,248		—		497,814		714,434
Loans held for sale	78,108		78,108		—		1,234		76,874
Total loans and leases receivable, net of allowance for credit losses on loans and leases	13,693,143		13,298,144		—		1,006,268		12,291,876
FHLB, Federal Reserve Bank, and other restricted stock	126,240		126,240		—		126,240		—
Derivatives	26,003		26,003		—		25,937		66
Liabilities:
Deposits	$	17,950,431	$	17,923,322	$	13,093,728	$	4,829,594	$	—
FHLB advances	2,046,142		2,029,664		—		2,029,664		—
Other borrowings	123,710		100,666		—		100,666		—
Subordinated debt	182,091		148,371		—		148,371		—
Derivatives	37,662		37,662		—		37,662		—

					Fair Value Measurements at December 31, 2022
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	455,806	$	455,806	$	455,806	$	—	$	—
Debt securities, available for sale	2,961,015		2,961,015		—		2,887,749		73,266
Debt securities, held to maturity	840,259		793,813		—		437,680		356,133
Loans held for sale	328,312		328,312		—		322		327,990
Total loans and leases receivable, net of allowance for credit losses on loans and leases	15,335,435		14,890,823		—		1,323,312		13,567,511
FHLB, Federal Reserve Bank, and other restricted stock	74,196		74,196		—		74,196		—
Derivatives	44,435		44,435		—		44,380		55
Liabilities:
Deposits	$	18,156,953	$	18,127,338	$	13,907,087	$	4,220,251	$	—
FHLB advances	800,000		781,113		—		781,113		—
Other borrowings	123,580		108,081		—		108,081		—
Subordinated debt	181,952		168,441		—		168,441		—
Derivatives	42,106		42,106		—		42,106		—

43

Table of Contents

For financial assets and liabilities measured at fair value on a recurring and nonrecurring basis, the fair value measurements by level within the fair value hierarchy used at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available for sale debt securities:
Asset-backed securities	$	—	$	74,712	$	51,825	$	126,537
Agency-guaranteed residential collateralized mortgage obligations	—		125,308		—		125,308
Collateralized loan obligations	—		831,253		—		831,253
Commercial mortgage-backed securities	—		132,474		—		132,474
Corporate notes	—		579,751		—		579,751
Private label collateralized mortgage obligations	—		1,002,617		—		1,002,617
Derivatives	—		25,937		66		26,003
Loans held for sale – fair value option	—		1,234		—		1,234
Loans receivable, mortgage warehouse – fair value option	—		1,006,268		—		1,006,268
Total assets – recurring fair value measurements	$	—	$	3,779,554	$	51,891	$	3,831,445
Liabilities
Derivatives	$	—	$	37,662	$	—	$	37,662
Measured at Fair Value on a Nonrecurring Basis:
Assets
Collateral-dependent loans	$	—	$	—	$	2,375	$	2,375
Total assets – nonrecurring fair value measurements	$	—	$	—	$	2,375	$	2,375

44

Table of Contents

	December 31, 2022
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available for sale debt securities:
Asset-backed securities	$	—	$	87,276	$	73,266	$	160,542
Agency-guaranteed residential collateralized mortgage obligations	—		133,864		—		133,864
Collateralized loan obligations	—		872,738		—		872,738
Commercial mortgage-backed securities	—		136,357		—		136,357
Corporate notes	—		595,253		—		595,253
Private label collateralized mortgage obligations	—		1,062,261		—		1,062,261
Derivatives	—		44,380		55		44,435
Loans held for sale – fair value option	—		322		—		322
Loans receivable, mortgage warehouse – fair value option	—		1,323,312		—		1,323,312
Total assets – recurring fair value measurements	$	—	$	4,255,763	$	73,321	$	4,329,084
Liabilities
Derivatives	$	—	$	42,106	$	—	$	42,106
Measured at Fair Value on a Nonrecurring Basis:
Assets
Collateral-dependent loans	$	—	$	—	$	4,819	$	4,819
Total assets – nonrecurring fair value measurements	$	—	$	—	$	4,819	$	4,819

The changes in asset-backed securities (Level 3 assets) measured at fair value on a recurring basis for the three and six months ended June 30, 2023 and 2022 are summarized in the table below.

	Asset-backed securities
(amounts in thousands)	Three Months Ended June 30,
	2023		2022
Balance at April 1	$	63,376	$	121,853
Principal payments and premium amortization	(10,444)		(18,147)
Increase in allowance for credit losses	(773)		—
Decrease in allowance for credit losses	—		317
Change in fair value recognized in OCI	(334)		2,896
Balance at June 30	$	51,825	$	106,919

	Asset-backed securities
(amounts in thousands)	Six Months Ended June 30,
	2023		2022
Balance at January 1	$	73,266	$	142,885
Principal payments and premium amortization	(21,660)		(34,496)
Increase in allowance for credit losses	(1,046)		(411)
Decrease in allowance for credit losses	61		—
Change in fair value recognized in OCI	1,204		(1,059)
Balance at June 30	$	51,825	$	106,919

There were no transfers between levels during the three and six months ended June 30, 2023 and 2022.

45

Table of Contents

The following tables summarize financial assets and financial liabilities measured at fair value as of June 30, 2023 and December 31, 2022 on a recurring and nonrecurring basis for which Customers utilized Level 3 inputs to measure fair value. The unobservable Level 3 inputs noted below contain a level of uncertainty that may differ from what is realized in an immediate settlement of the assets. Therefore, Customers may realize a value higher or lower than the current estimated fair value of the assets.

	Quantitative Information about Level 3 Fair Value Measurements
(dollars in thousands)	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
June 30, 2023
Asset-backed securities	$	51,825	Discounted cash flow	Discount rate Annualized loss rate Constant prepayment rate	9% - 10% (10%) 3% - 6% (5%) 15% - 28% (25%)

	Quantitative Information about Level 3 Fair Value Measurements
(dollars in thousands)	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
December 31, 2022
Asset-backed securities	$	73,266	Discounted cash flow	Discount rate Annualized loss rate Constant prepayment rate	9% - 9% (9%) 4% - 5% (5%) 19% - 25% (23%)

NOTE 14 — DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

Risk Management Objectives of Using Derivatives

Customers is exposed to certain risks arising from both its business operations and economic conditions. Customers manages economic risks, including interest rate, liquidity and credit risk, primarily by managing the amount, sources, and durations of its assets and liabilities. Specifically, Customers enters into derivative financial instruments to manage exposures that arise from business activities that result in the receipt or payment of future known and uncertain cash amounts, the values of which are determined by interest rates. Customers’ derivative financial instruments are used to manage differences in the amount, timing, and duration of Customers’ known or expected cash receipts and its known or expected cash payments principally related to certain borrowings and deposits. Customers also has interest-rate derivatives resulting from an accommodation provided to certain qualifying customers, and therefore, they are not used to manage Customers’ interest-rate risk in assets or liabilities. Customers manages a matched book with respect to its derivative instruments used in this customer service in order to minimize its net risk exposure resulting from such transactions.

Fair Value Hedges of Benchmark Interest-Rate Risk

Customers is exposed to changes in the fair value of certain of its fixed rate AFS debt securities, deposits and FHLB advances due to changes in the benchmark interest rate. Customers uses interest rate swaps to manage its exposure to changes in fair value on these instruments attributable to changes in the designated benchmark interest rate such as the Fed Funds Effective Swap Rate. Interest rate swaps designated as fair value hedges of certain of its fixed rate AFS debt securities involve the payment of fixed-rate amounts to a counterparty in exchange for Customers receiving variable-rate payments over the life of the agreements without the exchange of the underlying notional amount. Interest rate swaps designated as fair value hedges of certain deposits and FHLB advances involve the payment of variable-rate amounts to a counterparty in exchange for Customers receiving fixed-rate payments over the life of the agreements without the exchange of the underlying notional amount. For derivatives designated and that qualify as fair value hedges, the gain or loss on the derivative as well as the offsetting loss or gain on the hedged item attributable to the hedged risk are recognized in net interest income.

46

Table of Contents

At June 30, 2023, Customers had six outstanding interest rate derivatives with notional amounts totaling $472.5 million that were designated as fair value hedges of certain AFS debt securities and FHLB advances. During the three months ended June 30, 2023, Customers entered into three interest rate derivative with notional amounts of $450.0 million that were designated as a fair value hedge of certain FHLB advances. During the six months ended June 30, 2023, Customers entered into five interest rate derivatives, two of which were terminated with notional amounts totaling $550.0 million that were designated as fair value hedges of certain deposits and FHLB advances resulting in $4.6 million of basis adjustments being amortized over the remaining terms of the hedged items as a reduction in interest expense. During the three and six months ended June 30, 2022, Customers terminated seven and nine interest rate derivatives with notional amounts totaling $31.5 million and $48.0 million, respectively, that were designated as fair value hedges together with the sale of hedged AFS debt securities. At December 31, 2022, Customers had three outstanding interest rate derivatives with notional amounts totaling $22.5 million designated as fair value hedges of certain AFS debt securities.

As of June 30, 2023 and December 31, 2022, the following amounts were recorded on the consolidated balance sheet related to cumulative basis adjustments for fair value hedges.

	Amortized Cost				Cumulative Amount of Fair Value Hedging Adjustment to Hedged Items
(amounts in thousands)	June 30, 2023		December 31, 2022		June 30, 2023		December 31, 2022
AFS debt securities	$	22,500	$	22,500	$	(1,527)	$	1,777
Deposits	300,000		—		2,140		—
FHLB advances	700,000		—		(3,857)		—

Derivatives Not Designated as Hedging Instruments

Customers executes interest rate swaps (typically the loan customers will swap a floating-rate loan for a fixed-rate loan) and interest rate caps with commercial banking customers to facilitate their respective risk management strategies. The customer interest rate swaps and interest rate caps are simultaneously offset by interest rate swaps and interest rate caps that Customers executes with a third party in order to minimize interest-rate risk exposure resulting from such transactions. As the interest rate swaps and interest rate caps associated with this program do not meet the hedge accounting requirements, changes in the fair value of both the customer swaps and caps and the offsetting third-party market swaps and caps are recognized directly in earnings. At June 30, 2023, Customers had 129 interest rate swaps with an aggregate notional amount of $1.2 billion and 12 interest rate caps with an aggregated notional amount of $243.3 million related to this program. At December 31, 2022, Customers had 141 interest rate swaps with an aggregate notional amount of $1.3 billion and 12 interest rate caps with an aggregate notional amount of $245.8 million related to this program.

Customers enters into residential mortgage loan commitments in connection with its consumer mortgage banking activities to fund mortgage loans at specified rates and times in the future. These commitments are short-term in nature and generally expire in 30 to 60 days. The residential mortgage loan commitments that relate to the origination of mortgage loans that will be held for sale are considered derivative instruments under applicable accounting guidance and are reported at fair value, with changes in fair value recorded directly in earnings. At June 30, 2023 and December 31, 2022, Customers had an aggregate notional amount of residential mortgage loan commitments of $3.3 million and $1.5 million, respectively.

Customers has also purchased and sold credit derivatives to either hedge or participate in the performance risk associated with some of its counterparties. These derivatives are not designated as hedging instruments and are reported at fair value, with changes in fair value recorded directly in earnings. At June 30, 2023 and December 31, 2022, Customers had an aggregate notional amount of credit derivatives of $98.5 million and $142.0 million, respectively.

47

Table of Contents

Fair Value of Derivative Instruments on the Balance Sheet

The following tables present the fair value of Customers' derivative financial instruments as well as their presentation on the consolidated balance sheets as of June 30, 2023 and December 31, 2022.

	June 30, 2023
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives not designated as hedging instruments:
Interest rate swaps and caps (1)	Other assets	$	25,932	Other liabilities	$	37,640
Credit contracts	Other assets	5		Other liabilities	22
Residential mortgage loan commitments	Other assets	66		Other liabilities	—
Total		$	26,003		$	37,662

	December 31, 2022
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as fair value hedges:
Interest rate swaps	Other assets	$	1,777	Other liabilities	$	—
Total		$	1,777		$	—
Derivatives not designated as hedging instruments:
Interest rate swaps and caps	Other assets	$	42,589	Other liabilities	$	42,076
Credit contracts	Other assets	14		Other liabilities	30
Residential mortgage loan commitments	Other assets	55		Other liabilities	—
Total		$	42,658		$	42,106

(1)    Customers' centrally cleared derivatives are legally settled through variation margin payments and these payments are reflected as a reduction of the related derivative asset or liability, including accrued interest, on the consolidated balance sheet.

Effect of Derivative Instruments on Net Income

The following table presents amounts included in the consolidated statements of income related to derivatives designated as fair value hedges and derivatives not designated as hedges for the three and six months ended June 30, 2023 and 2022.

		Amount of Income (Loss) Recognized in Earnings
		Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	Income Statement Location	2023		2022		2023		2022
Derivatives designated as fair value hedges:
Recognized on interest rate swaps	Net interest income	$	6,532	$	498	$	6,832	$	3,019
Recognized on hedged AFS debt securities	Net interest income	50		(498)		(250)		(3,019)
Recognized on hedged FHLB advances	Net interest income	(6,582)		—		(6,582)		—
Total		$	—	$	—	$	—	$	—
Derivatives not designated as hedging instruments:
Interest rate swaps and caps	Other non-interest income	$	165	$	780	$	140	$	1,741
Credit contracts	Other non-interest income	26		41		(1)		44
Residential mortgage loan commitments	Other non-interest income	1		(50)		11		(81)
Total		$	192	$	771	$	150	$	1,704

48

Table of Contents

Credit-risk-related Contingent Features

By entering into derivative contracts, Customers is exposed to credit risk. The credit risk associated with derivatives executed with customers is the same as that involved in extending the related loans and is subject to the same standard credit policies. To mitigate the credit-risk exposure to major derivative dealer counterparties, Customers only enters into agreements with those counterparties that maintain credit ratings of high quality or with central clearing parties.

Agreements with major derivative dealer counterparties contain provisions whereby default on any of Customers' indebtedness would be considered a default on its derivative obligations. Customers also has entered into agreements that contain provisions under which the counterparty could require Customers to settle its obligations if Customers fails to maintain its status as a well/adequately capitalized institution. As of June 30, 2023, the fair value of derivatives in a net asset position (which includes accrued interest but excludes any adjustment for nonperformance-risk) related to these agreements was $25.7 million. In addition, Customers, which has collateral posting thresholds with certain of these counterparties, had received $26.9 million of cash as collateral at June 30, 2023. Customers records cash posted or received as collateral with these counterparties, except with a central clearing entity, as a reduction or an increase in the outstanding balance of cash and cash equivalents and an increase in the balance of other assets or other liabilities.

Disclosures about Offsetting Assets and Liabilities

The following tables present derivative instruments that are subject to enforceable master netting arrangements. Customers' interest rate swaps and interest rate caps with institutional counterparties are subject to master netting arrangements and are included in the tables below. Interest rate swaps and interest rate caps with commercial banking customers and residential mortgage loan commitments are not subject to master netting arrangements and are excluded from the tables below. Customers has not made a policy election to offset its derivative positions.

	Gross Amounts Recognized on the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
(amounts in thousands)			Financial Instruments		Cash Collateral Received/Posted
June 30, 2023
Interest rate derivative assets with institutional counterparties	$	25,810	$	(150)	$	(25,660)	$	—
Interest rate derivative liabilities with institutional counterparties	$	150	$	(150)	$	—	$	—

	Gross Amounts Recognized on the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
(amounts in thousands)			Financial Instruments		Cash Collateral Received/Posted
December 31, 2022
Interest rate derivative assets with institutional counterparties	$	29,706	$	(619)	$	(29,087)	$	—
Interest rate derivative liabilities with institutional counterparties	$	619	$	(619)	$	—	$	—

NOTE 15 — LOSS CONTINGENCIES

Loss contingencies, including claims and legal actions arising in the ordinary course of business, are recorded as liabilities when the likelihood of loss is probable and an amount or range of loss can be reasonably estimated. Management does not believe there are any such matters that will have a material effect on the consolidated financial statements that are not currently accrued for. However, in light of the uncertainties inherent in these matters, it is possible that the ultimate resolution may have a material adverse effect on Customers’ results of operations for a particular period, and future changes in circumstances or additional information could result in accruals or resolution in excess of established accruals, which could adversely affect Customers’ results of operations, potentially materially.

49

Table of Contents

ITEM 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Cautionary Note Regarding Forward-Looking Statements

This report and all attachments hereto, as well as other written or oral communications made from time to time by us, may contain forward-looking information within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to Customers Bancorp, Inc.’s strategies, goals, beliefs, expectations, estimates, intentions, capital raising efforts, financial condition and results of operations, future performance and business. Statements preceded by, followed by, or that include the words “may,” “could,” “should,” “pro forma,” “looking forward,” “would,” “believe,” “expect,” “anticipate,” “estimate,” “intend,” “plan,” “project,” or similar expressions generally indicate a forward-looking statement. These forward-looking statements involve risks and uncertainties that are subject to change based on various important factors (some of which, in whole or in part, are beyond Customers Bancorp, Inc.’s control). Numerous competitive, economic, regulatory, legal and technological events and factors, among others, could cause Customers Bancorp, Inc.’s financial performance to differ materially from the goals, plans, objectives, intentions and expectations expressed in such forward-looking statements, including: a continuation of the recent turmoil in the banking industry, responsive measures taken by us and regulatory authorities to mitigate and manage related risks, regulatory actions taken that address related issues and the costs and obligations associated therewith, the impact of COVID-19 and its variants on the U.S. economy and customer behavior, the impact that changes in the economy have on the performance of our loan and lease portfolio, the market value of our investment securities, the continued success and acceptance of our blockchain payments system, the demand for our products and services and the availability of sources of funding; the effects of actions by the federal government, including the Board of Governors of the Federal Reserve System and other government agencies, that affect market interest rates and the money supply; actions that we and our customers take in response to these developments and the effects such actions have on our operations, products, services and customer relationships; higher inflation and its impacts; and the effects of any changes in accounting standards or policies. Customers Bancorp, Inc. cautions that the foregoing factors are not exclusive, and neither such factors nor any such forward-looking statement takes into account the impact of any future events. All forward-looking statements and information set forth herein are based on management’s current beliefs and assumptions as of the date hereof and speak only as of the date they are made. For a more complete discussion of the assumptions, risks and uncertainties related to our business, you are encouraged to review Customers Bancorp, Inc.’s filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K for the year ended December 31, 2022, subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K, including any amendments thereto, that update or provide information in addition to the information included in the Form 10-K and Form 10-Q filings, if any. Customers Bancorp, Inc. does not undertake to update any forward-looking statement whether written or oral, that may be made from time to time by Customers Bancorp, Inc. or by or on behalf of Customers Bank, except as may be required under applicable law.

Management’s discussion and analysis represents an overview of the financial condition and results of operations, and highlights the significant changes in the financial condition and results of operations, as presented in the accompanying consolidated financial statements for Customers Bancorp, Inc. (the "Bancorp" or "Customers Bancorp"), a financial holding company, and its wholly owned subsidiaries, including Customers Bank (the "Bank"), collectively referred to as "Customers" herein. This information is intended to facilitate your understanding and assessment of significant changes and trends related to Customers' financial condition and results of operations as of and for the three and six months ended June 30, 2023. All quarterly information in this Management’s Discussion and Analysis is unaudited. You should read this section in conjunction with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” included in Customers' 2022 Form 10-K.

Overview

Like most financial institutions, Customers derives the majority of its income from interest it receives on its interest-earning assets, such as loans, leases and investments. Customers' primary source of funds for making these loans, leases and investments are its deposits and borrowings, on which it pays interest. Consequently, one of the key measures of Customers' success is the amount of its net interest income, or the difference between the interest income on its interest-earning assets and the interest expense on its interest-bearing liabilities, such as deposits and borrowings. Another key measure is the difference between the interest income generated by interest earning assets and the interest expense on interest-bearing liabilities, relative to the amount of average interest earning assets, which is referred to as net interest margin.

There is credit risk inherent in loans and leases requiring Customers to maintain an ACL to absorb credit losses on existing loans and leases that may become uncollectible. Customers maintains this allowance by charging a provision for credit losses on loan and leases against its operating earnings. Customers has included a detailed discussion of this process in "NOTE 2 – SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION" to Customers' audited consolidated financial statements in its 2022 Form 10-K, as well as several tables describing its ACL in "NOTE 7 – LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES" to Customers' unaudited consolidated financial statements.

50

Table of Contents

Impact of Macroeconomic and Banking Industry Uncertainties, COVID-19 and Geopolitical Conflict

The U.S. economy has strengthened since the spread of COVID-19 variants, with higher inflation and housing values beginning in 2021. Also, the ongoing global supply chain issues and the military conflict between Russia and Ukraine contributed to higher inflation in 2022. In response, the Federal Reserve began normalizing monetary policy with its decision in late 2021 to taper its quantitative easing and raising the federal funds rate beginning in March 2022. Inflation remains elevated in 2023, reflecting supply and demand imbalances related to COVID-19 and its variants, higher food and energy prices from the military conflict between Russia and Ukraine, and broader price pressures. The Federal Reserve has raised interest rates significantly throughout 2022 and in the early part of 2023 in attempts to bring the inflation to its long run target rate of two percent. Future rate hikes may occur during the remainder of 2023, as the Federal Reserve has indicated attaining a stance of monetary policy that is sufficiently restrictive to return inflation to two percent over time.

In early March 2023, regional banks, Silicon Valley Bank and Signature Bank were placed in receivership by the state regulators and the FDIC. Citing systemic risk to the U.S. banking system, the FDIC, Federal Reserve and the U.S. Department of Treasury announced that all depositors of Silicon Valley Bank and Signature Bank would be made whole and have access to their funds. The Federal Reserve has also established a new Bank Term Funding Program, which offers loans of up to one year in length to banks, savings associations, credit unions, and other eligible depository institutions pledging U.S. Treasuries, agency debt and mortgage-backed securities and other qualifying assets as collateral. These assets will be valued at par. The BTFP is an additional source of liquidity against high-quality securities, eliminating an institution's need to quickly sell those securities in times of stress. As of June 30, 2023, Customers had no advances outstanding under the Federal Reserve's discount window or the BTFP. Refer to "NOTE 10 – BORROWINGS" to Customers' unaudited consolidated financial statements.

Significant uncertainties as to future economic conditions continue to exist, including higher inflation and interest rate environment, elevated liquidity risk to the U.S. banking system, particularly to the regional banks, disruptions to global supply chain and labor markets and higher oil and commodity prices exacerbated by the military conflict between Russia and Ukraine. Customers has taken deliberate actions in response, including maintaining higher levels of liquidity, reserves for credit losses on loans and leases and off-balance sheet credit exposures and strong capital ratios. Customers has shifted the mix of its loan portfolio towards low credit risk commercial loans with floating or adjustable interest rates to position the Bank for higher interest rates. Customers has also shifted the mix of its available for sale debt securities portfolio towards variable rate, shorter duration debt securities. The Bank's debt securities available for sale and held to maturity are available to be pledged as collateral to the FRB and FHLB for additional liquidity, including through the BTFP. The Bank had $5.9 billion in immediately available liquidity from the FRB and FHLB and cash on hand of $3.2 billion as of June 30, 2023. The Bank's estimated FDIC insured deposits represented approximately 76% of our deposits (inclusive of accrued interest) as of June 30, 2023. Customers is focused on growing its non-interest bearing and lower-cost interest-bearing deposits. Customers continues to monitor closely the impact of uncertainties affecting the macroeconomic conditions, the U.S. banking system, particularly regional banks, COVID-19 and its variants, the military conflict between Russia and Ukraine, as well as any effects that may result from the federal government's responses including future rate hikes and regulatory actions; however, the extent to which inflation, interest rates and other macroeconomic and industry factors, COVID-19 and its variants, the geopolitical conflict and developments in the U.S. banking system will impact Customers' operations and financial results during the remainder of 2023 is highly uncertain.

New Accounting Pronouncements

For information about the impact that recently adopted or issued accounting guidance will have on us, refer to "NOTE 2 – SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION" to Customers' unaudited consolidated financial statements.

Critical Accounting Policies and Estimates

Customers has adopted various accounting policies that govern the application of U.S. GAAP and that are consistent with general practices within the banking industry in the preparation of its consolidated financial statements. Customers' significant accounting policies are described in "NOTE 2 – SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION" in Customers' audited consolidated financial statements included in its 2022 Form 10-K.

Certain accounting policies may involve significant judgments and assumptions by Customers that have a material impact on the carrying value of certain assets. Customers considers these accounting policies to be critical accounting policies. The judgments and assumptions used are based on historical experience and other factors, which are believed to be reasonable under the circumstances. Because of the nature of the judgments and assumptions management makes, actual results could differ from these judgments and estimates, which could have a material impact on the carrying values of Customers' assets.

The critical accounting policy that is both important to the portrayal of Customers' financial condition and results of operations and requires complex, subjective judgments is the ACL. This critical accounting policy and material estimate, along with the related disclosures, are reviewed by Customers' Audit Committee of the Board of Directors.

51

Table of Contents

Allowance for Credit Losses

Customers' ACL at June 30, 2023 represents Customers' current estimate of the lifetime credit losses expected from its loan and lease portfolio and its unfunded lending-related commitments that are not unconditionally cancellable. Management estimates the ACL by projecting a lifetime loss rate conditional on a forecast of economic parameters and other qualitative adjustments, for the loans and leases' expected remaining term.

Customers uses external sources in the creation of its forecasts, including current economic conditions and forecasts for macroeconomic variables over its reasonable and supportable forecast period (e.g., GDP growth rate, unemployment rate, BBB spread, commercial real estate and home price index). After the reasonable and supportable forecast period, which ranges from two to five years, the models revert the forecasted macroeconomic variables to their historical long-term trends, without specific predictions for the economy, over the expected life of the pool, while also incorporating prepayment assumptions into its lifetime loss rates. Internal factors that impact the quarterly allowance estimate include the level of outstanding balances, portfolio performance and assigned risk ratings. Significant loan/borrower attributes utilized in the models include property type, initial loan to value, assigned risk ratings, delinquency status, origination date, maturity date, initial FICO scores, and borrower industry and state.

The ACL may be affected materially by a variety of qualitative factors that Customers considers to reflect its current judgment of various events and risks that are not measured in our statistical procedures, including uncertainty related to the economic forecasts used in the modelled credit loss estimates, nature and volume of loan and lease portfolio, credit underwriting policy exceptions, peer comparison, industry data, and model and data limitations. The qualitative allowance for economic forecast risk is further informed by multiple alternative scenarios, as deemed applicable, to arrive at a scenario or a composite of scenarios supporting the period-end ACL balance. The evaluation process is inherently imprecise and subjective as it requires significant management judgment based on underlying factors that are susceptible to changes, sometimes materially and rapidly. Customers recognizes that this approach may not be suitable in certain economic environments such that additional analysis may be performed at management's discretion. Due in part to its subjectivity, the qualitative evaluation may be materially impacted during periods of economic uncertainty and late breaking events that could lead to a revision of reserves to reflect management's best estimate of expected credit losses.

The ACL is established in accordance with our ACL policy. The ACL Committee, which includes the President, Chief Financial Officer, Chief Accounting Officer, Chief Lending Officer, and Chief Credit Officer, among others, reviews the adequacy of the ACL each quarter, together with Customers' risk management team. The ACL policy, significant judgments and the related disclosures are reviewed by Customers' Audit Committee of the Board of Directors.

The net increase in our estimated ACL as of June 30, 2023 as compared to our December 31, 2022 estimate was primarily attributable to additional provision for credit losses from the recognition of weaker macroeconomic forecasts and the recognition of ACL for PCD loans acquired from the FDIC, net of related charge-offs upon acquisition, partially offset by lower consumer installment loans. There was a provision for credit losses on loans and leases of $22.4 million and $40.4 million for the three and six months ended June 30, 2023, resulting in an ACL ending balance of $142.7 million ($139.7 million for loans and leases and $3.0 million for unfunded lending-related commitments) as of June 30, 2023.

To determine the ACL as of June 30, 2023, Customers utilized Moody's June 2023 Baseline forecast to generate its modelled expected losses and considered Moody's other alternative economic forecast scenarios to qualitatively adjust the modelled ACL by loan portfolio in order to reflect management's reasonable expectations of current and future economic conditions. The Baseline forecast at June 2023 assumed slightly lower growth rate in macroeconomic forecasts compared to the first quarter 2023 forecasts of macroeconomic conditions used by Customers; the Federal Reserve Board not raising the effective fed funds rate further as it has reached its terminal range of 5.0% to 5.25%; recent U.S. bank failures are not symptomatic of a broader problem in the U.S. financial system and policymakers' aggressive response will ensure that the failures do not weaken the financial system or the U.S. economy; the Fiscal Responsibility Act, which raises the debt ceiling, will have a modest dampening effect on the U.S. economy; the military conflict between Russia and Ukraine continuing for the foreseeable future but its fallout on energy, agriculture and other commodity markets and the global economy fading; the CPI rising 4.0% in 2023 and 2.6% in 2024; and the unemployment rate rising from the current rate of 3.5% in a full-employment economy to the end of 2024. Customers continues to monitor the impact of the U.S. banking system turmoil, military conflict between Russia and Ukraine, global supply chain and labor market disruptions, inflation, and related policy measures on the U.S. economy and, if pace of the expected recovery is worse than expected, further meaningful provisions for credit losses could be required.

52

Table of Contents

As of December 31, 2022, the ACL ending balance was $133.9 million ($130.9 million for loans and leases and $3.0 million for unfunded lending-related commitments). To determine the ACL as of December 31, 2022, Customers utilized the Moody's December 2022 Baseline forecast to generate its modelled expected losses and considered Moody's other alternative economic forecast scenarios to qualitatively adjust the modelled ACL by loan portfolio in order to reflect management's reasonable expectations of current and future economic conditions. The Baseline forecast at December 31, 2022 assumed lower growth rates in macroeconomic forecasts compared to the macroeconomic forecasts used by Customers in 2021; oil prices remaining volatile, but gradually declining by mid-2023, from recession fears, weakening global economies and the embargo on Russian crude oil from the Russian invasion of Ukraine; COVID-19 becoming less disruptive to global supply chains, tourism and business travel, immigration and labor markets; the Federal Reserve raising the effective fed funds rate to just under 5.0% and cutting the fed funds rate beginning in late 2023 and throughout 2024; the CPI rising 4.1% in 2023 and 2.4% in 2024; and the unemployment rate rising to 4.0% in 2023 and 4.1% in 2024.

One of the most significant judgments influencing the ACL is the macroeconomic forecasts from Moody's. Changes in the economic forecasts could significantly affect the estimated credit losses which could potentially lead to materially different allowance levels from one reporting period to the next. Given the dynamic relationship between macroeconomic variables within Customers' modelling framework, it is difficult to estimate the impact of a change in any one individual variable on the ACL. However, to illustrate a hypothetical sensitivity analysis, management calculated a quantitative allowance using a 100% weighting applied to an adverse scenario. This scenario includes assumptions around the recent bank failures raising fears of further collapse in the banking industry, reducing consumer confidence and causing banks to tighten lending standards, the Federal Reserve keeping the fed funds rate at the terminal range of 5.0% to 5.25% through the third quarter of 2023, military conflict between Russia and Ukraine persisting longer than expected, worsening supply chain conditions, rising unemployment and the U.S. economy falling into recession in the third quarter of 2023. Under this scenario, as an example, the unemployment rate is estimated at 4.7% and 7.6% in 2023 and 2024, respectively. These numbers represent a 1.1% and 3.5% higher unemployment estimate than the Baseline scenario projection of 3.6% and 4.1% for the same time periods, respectively. To demonstrate the sensitivity to key economic parameters, management calculated the difference between a 100% Baseline weighting and a 100% adverse scenario weighting for modelled results. This would result in an incremental quantitative impact to the ACL of approximately $64 million at June 30, 2023. This resulting difference is not intended to represent an expected increase in ACL levels since (i) Customers may use a weighted approach applied to multiple economic scenarios for its ACL process, (ii) the highly uncertain economic environment, (iii) the difficulty in predicting inter-relationships between macroeconomic variables used in various economic scenarios, and (iv) the sensitivity analysis does not account for any qualitative adjustments incorporated by Customers as part of its overall ACL framework.

There is no certainty that Customers' ACL will be appropriate over time to cover losses in our portfolio as economic and market conditions may ultimately differ from our reasonable and supportable forecast. Additionally, events adversely affecting specific customers, industries, or Customers' markets, such as geopolitical instability, risks of rising inflation including a near-term recession, worsening of the U.S. banking system turmoil, or the emergence of a more contagious and severe COVID-19 variant, could severely impact our current expectations. If the credit quality of Customers' customer base materially deteriorates or the risk profile of a market, industry, or group of customers changes materially, Customers' net income and capital could be materially adversely affected which, in turn could have a material adverse effect on Customers' financial condition and results of operations. The extent to which the geopolitical instability, risks of rising inflation, worsening of the U.S. banking system turmoil, and COVID-19 and its variants have and will continue to negatively impact Customers' businesses, financial condition, liquidity and results will depend on future developments, which are highly uncertain and cannot be forecasted with precision at this time.

For more information, refer to "NOTE 7 – LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES" to Customers' unaudited consolidated financial statements.

53

Table of Contents

Results of Operations

The following table sets forth the condensed statements of income for the three and six months ended June 30, 2023 and 2022:

	Three Months Ended June 30,				QTD				Six Months Ended June 30,				YTD
(dollars in thousands)	2023		2022		Change		% Change		2023		2022		Change		% Change
Net interest income	$	165,271	$	164,852	$	419	0.3	%	$	315,170	$	329,551	$	(14,381)	(4.4)	%
Provision for credit losses	23,629		23,847		(218)		(0.9)	%	43,232		39,844		3,388		8.5	%
Total non-interest income	15,997		12,746		3,251		25.5	%	34,118		33,944		174		0.5	%
Total non-interest expense	89,297		76,205		13,092		17.2	%	169,430		150,012		19,418		12.9	%
Income before income tax expense	68,342		77,546		(9,204)		(11.9)	%	136,626		173,639		(37,013)		(21.3)	%
Income tax expense	20,768		18,896		1,872		9.9	%	35,331		38,228		(2,897)		(7.6)	%
Net income	47,574		58,650		(11,076)		(18.9)	%	101,295		135,411		(34,116)		(25.2)	%
Preferred stock dividends	3,567		2,131		1,436		67.4	%	7,023		3,996		3,027		75.8	%
Net income available to common shareholders	$	44,007	$	56,519	$	(12,512)	(22.1)	%	$	94,272	$	131,415	$	(37,143)	(28.3)	%

Customers reported net income available to common shareholders of $44.0 million and $94.3 million for the three and six months ended June 30, 2023, respectively, compared to net income available to common shareholders of $56.5 million and $131.4 million for the three and six months ended June 30, 2022, respectively. Factors contributing to the change in net income available to common shareholders for the three and six months ended June 30, 2023 compared to the three and six months ended June 30, 2022 were as follows.

Net interest income

Net interest income increased $0.4 million for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 due to an increase in average interest-earning assets and higher market interest rates on variable rate loans, interest-earning deposits and investments, offset in part by higher funding costs from higher average balances of interest bearing deposits and other borrowings and increased market interest rates. Average interest-earning assets increased by $1.5 billion for the three months ended June 30, 2023, compared to the three months ended June 30, 2022. The increase in interest-earning assets was driven by increases in commercial and industrial loans and leases, primarily in variable rate lower credit risk specialty lending and multifamily loans, offset in part by decreases in PPP loans due to PPP loan forgiveness and guarantee payments from the SBA as the PPP program was substantially completed in early 2023, commercial loans to mortgage companies due to lower mortgage activity from rising interest rates and consumer installment loans. NIM decreased by 24 basis points to 3.15% for the three months ended June 30, 2023 from 3.39% for the three months ended June 30, 2022. The shift in the mix of interest-bearing liabilities in a rising interest rate environment drove a 331 basis point increase in the cost of interest-bearing liabilities and contributed to the NIM decrease for the three months ended June 30, 2023 compared to the three months ended June 30, 2022. The decrease in NIM was also due to reduced recognition of net deferred loan origination fees from PPP loans driven by lower loan forgiveness, which accelerated the recognition of net deferred loan origination fees, for the three months ended June 30, 2023 compared to the three months ended June 30, 2022. The NIM decrease was partially offset by a shift in the mix of interest-earning assets in a rising interest rate environment mostly due to higher interest rates on variable rate loans in specialty lending, which drove a 225 basis point increase in the yield on interest-earning assets. The largest shift in the mix of interest-earning assets and interest-bearing liabilities impacting the NIM was $5.5 billion in ending balance ($5.8 billion average balance) of commercial and industrial loans and leases within specialty lending yielding 8.37% and $4.9 billion in ending balance ($5.0 billion average balance) of certificates of deposit costing 4.55% at and for the three months ended June 30, 2023. Customers' total cost of funds, including non-interest bearing deposits was 3.32% and 0.69% for the three months ended June 30, 2023 and 2022, respectively.

54

Table of Contents

Net interest income decreased $14.4 million for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 due to higher funding costs from higher average balances of interest bearing deposits and other borrowings and increased market interest rates, offset in part by an increase in average interest-earning assets and higher market interest rates on variable rate loans, interest-earning deposits and investments. Average interest-earning assets increased by $1.7 billion for the six months ended June 30, 2023, compared to the six months ended June 30, 2022. The increase in interest-earning assets was driven by increases in commercial and industrial loans and leases, primarily in variable rate lower credit specialty lending and multifamily loans, offset in part by decreases in PPP loans due to PPP loan forgiveness and guarantee payments from the SBA as the PPP program was substantially completed in early 2023 and commercial loans to mortgage companies due to lower mortgage activity from rising interest rates. NIM decreased by 43 basis points to 3.06% for the six months ended June 30, 2023 from 3.49% for the six months ended June 30, 2022. The shift in the mix of interest-bearing liabilities in a rising interest rate environment drove a 330 basis point increase in the cost of interest-bearing liabilities and contributed to the NIM decrease for the six months ended June 30, 2023 compared to the six months ended June 30, 2022. The decrease in NIM was also due to reduced recognition of net deferred loan origination fees from PPP loans driven by lower loan forgiveness, which accelerated the recognition of net deferred loan origination fees, for the six months ended June 30, 2023 compared to the six months ended June 30, 2022. The NIM decrease was partially offset by a shift in the mix of interest-earning assets in a rising interest rate environment mostly due to higher interest rates on variable rate loans in specialty lending, which drove a 223 basis point increase in the yield on interest-earning assets. The largest shift in the mix of interest-earning assets and interest-bearing liabilities impacting the NIM was $5.5 billion in ending balance ($5.8 billion average balance) of commercial and industrial loans and leases within specialty lending yielding 7.89% and $4.9 billion in ending balance ($4.8 billion average balance) of certificates of deposit costing 4.38% at and for the six months ended June 30, 2023. Customers' total cost of funds, including non-interest bearing deposits was 3.38% and 0.56% for the six months ended June 30, 2023 and 2022, respectively.

Provision for credit losses

The $0.2 million decrease in the provision for credit losses for the three months ended June 30, 2023 compared to the three months ended June 30, 2022, primarily reflects lower consumer installment loans, partially offset by the recognition of weaker macroeconomic forecasts. The ACL on off-balance sheet credit exposures is presented within accrued interest payable and other liabilities in the consolidated balance sheet and the related provision is presented as part of other non-interest expense on the consolidated statement of income. The ACL on loans and leases held for investment represented 1.09% of total loans and leases receivable and 1.11% of total loans and leases receivable, excluding PPP loans (non-GAAP measure, please refer to the non-GAAP reconciliation within Loans and Leases - Credit Risk), at June 30, 2023, compared to 1.14% of total loans and leases receivable and 1.28% of total loans and leases receivable, excluding PPP loans (non-GAAP measure) at June 30, 2022. Net charge-offs for the three months ended June 30, 2023 were $15.6 million, or 42 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $13.5 million, or 36 basis points on an annualized basis, for the three months ended June 30, 2022. The net charge-offs of $15.6 million for three months ended June 30, 2023 excludes $6.2 million of charge-offs for certain PCD loans acquired from the FDIC applied against $8.7 million of allowance for credit losses on PCD loans recognized upon acquisition of the Venture Banking loan portfolio on June 15, 2023. The increase in net charge-offs for the three months ended June 30, 2023, compared to the three months ended June 30, 2022, excluding the charge-offs for certain PCD loans acquired from the FDIC, was primarily due to higher charge-offs for consumer installment loans.

The $3.4 million increase in the provision for credit losses for the six months ended June 30, 2023 compared to the six months ended June 30, 2022, primarily reflects the recognition of weaker macroeconomic forecasts, partially offset by lower consumer installment loans. Net charge-offs for the six months ended June 30, 2023 were $34.2 million, or 46 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $20.7 million, or 29 basis points on an annualized basis, for the six months ended June 30, 2022. The increase in net charge-offs for the six months ended June 30, 2023, compared to the six months ended June 30, 2022, excluding the charge-offs for certain PCD loans acquired from the FDIC, was primarily due to higher charge-offs for consumer installment loans.

The provision for credit losses for the three and six months ended June 30, 2023 also included a provision for credit losses of $1.3 million and $2.9 million, respectively, on certain asset-backed securities and corporate notes included in our investment securities available for sale. The provision for credit losses on certain asset-backed securities included in our investment securities available for sale was a benefit to provision for credit losses of $0.3 million and a provision for credit losses of $0.4 million for the three and six months ended June 30, 2022, respectively. Refer to "NOTE 5 – INVESTMENT SECURITIES" to Customers' unaudited consolidated financial statements for additional information.

55

Table of Contents

Non-interest income

The $3.3 million increase in non-interest income for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from $3.0 million in net loss on sale of investment securities for the three months ended June 30, 2022, and increases of $3.1 million in bank-owned life insurance income, $2.3 million in commercial lease income, $1.7 million in loan fees and $1.0 million in other non-interest income. These increases were offset in part by $5.0 million in loss on sale of capital call lines of credit for the three months ended June 30, 2023, and decreases of $2.3 million in gain on sale of SBA and other loans and $0.5 million in mortgage warehouse transactional fees for the three months ended June 30, 2023 compared to the three months ended June 30, 2022.

The $0.2 million increase in non-interest income for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from $4.1 million in net loss on sale of investment securities for the six months ended June 30, 2022, and increases of $5.8 million in commercial lease income, $3.1 million in loan fees and $0.2 million in other non-interest income. These increases were offset in part by $5.0 million in loss on sale of capital call lines of credit for the six months ended June 30, 2023, and decreases of $3.8 million in gain on sale of SBA and other loans, $2.6 million in bank-owned life insurance income and $1.4 million in mortgage warehouse transactional fees for the six months ended June 30, 2023 compared to the six months ended June 30, 2022.

Non-interest expense

The $13.1 million increase in non-interest expense for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from increases of $8.2 million in FDIC assessments, non-income taxes and regulatory fees, $7.8 million in salaries and employee benefits, $1.8 million in professional services, $1.8 million in commercial lease depreciation, $1.1 million in other non-interest expense, $0.4 million in loan servicing and $0.2 million in advertising and promotion. These increases were offset in part by decreases of $6.3 million in technology, communication and bank operations and $1.8 million in occupancy for the three months ended June 30, 2023 compared to the three months ended June 30, 2022.

The $19.4 million increase in non-interest expense for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from increases of $13.5 million in salaries and employee benefits, $8.5 million in FDIC assessments, non-income taxes and regulatory fees, $4.7 million in commercial lease depreciation, $2.7 million in loan servicing, $2.5 million in other non-interest expense, $2.4 million in professional services and $0.9 million in advertising and promotion. These increases were offset in part by decreases of $13.8 million in technology, communication and bank operations and $2.1 million in occupancy for the six months ended June 30, 2023 compared to the six months ended June 30, 2022.

Income tax expense

Customers' effective tax rate was 30.39% for the three months ended June 30, 2023 compared to 24.37% for the three months ended June 30, 2022. The increase in the effective tax rate primarily resulted from tax expense on surrendered bank-owned life insurance policies.

Customers' effective tax rate was 25.86% for the six months ended June 30, 2023 compared to 22.02% for the six months ended June 30, 2022. The increase in the effective tax rate primarily resulted from tax expense on surrendered bank-owned life insurance policies and lower stock-based compensation benefits, partially offset by an increase in income tax credits.

Preferred stock dividends

Preferred stock dividends were $3.6 million and $2.1 million for the three months ended June 30, 2023 and 2022, respectively. Preferred stock dividends were $7.0 million and $4.0 million for the six months ended June 30, 2023 and 2022, respectively. There were no changes to the amount of preferred stock outstanding during the three and six months ended June 30, 2023 and 2022.

On June 15, 2021, the Series E Preferred Stock became floating at three-month LIBOR plus 5.14%, compared to a fixed rate of 6.45%. On December 15, 2021, the Series F Preferred Stock became floating at three-month LIBOR plus 4.762%, compared to a fixed rate of 6.00%. On July 26, 2023, Customers declared dividends of $0.6831 and $0.65895 on Series E and F Preferred Stock, respectively. Pursuant to the Adjustable Interest Rate (LIBOR) Act enacted by Congress on March 15, 2022, Customers will substitute three-month term SOFR plus a tenor spread adjustment of 26.161 basis points for three-month LIBOR as the benchmark reference rate, plus 514 and 476 basis points to calculate the dividends to be declared in the future on Series E and F Preferred Stock, respectively.

56

Table of Contents

NET INTEREST INCOME

Net interest income (the difference between the interest earned on loans and leases, investments and interest-earning deposits with banks, and interest paid on deposits, borrowed funds and subordinated debt) is the primary source of Customers' earnings. The following table summarizes Customers' net interest income, related interest spread, net interest margin and the dollar amount of changes in interest income and interest expense for the major categories of interest-earning assets and interest-bearing liabilities for the three and six months ended June 30, 2023 and 2022. Information is provided for each category of interest-earning assets and interest-bearing liabilities with respect to (i) changes attributable to volume (i.e., changes in average balances multiplied by the prior-period average rate) and (ii) changes attributable to rate (i.e., changes in average rate multiplied by prior-period average balances). For purposes of this table, changes attributable to both rate and volume which cannot be segregated have been allocated proportionately to the change due to volume and the change due to rate.

57

Table of Contents

	Three Months Ended June 30,												Three Months Ended June 30,
	2023						2022						2023 vs. 2022
(dollars in thousands)	Average Balance		Interest Income or Expense		Average Yield or Cost (%)		Average Balance		Interest Income or Expense		Average Yield or Cost (%)		Due to rate		Due to volume		Total
Assets
Interest-earning deposits	$	2,150,154	$	27,624	5.15	%	$	434,950	$	919	0.85	%	$	15,007	$	11,698	$	26,705
Investment securities (1)	3,949,732		48,026		4.86	%	4,104,463		25,442		2.48	%	23,572		(988)		22,584
Loans and leases:
Commercial and industrial:
Specialty lending loans and leases (2)	5,832,485		121,779		8.37	%	4,068,175		39,160		3.86	%	60,254		22,365		82,619
Other commercial and industrial loans (2)	1,672,667		26,028		6.24	%	1,509,655		14,706		3.91	%	9,585		1,737		11,322
Commercial loans to mortgage companies	1,300,496		19,606		6.05	%	1,898,554		15,615		3.30	%	10,037		(6,046)		3,991
Multifamily loans	2,181,617		21,095		3.88	%	1,845,527		17,313		3.76	%	564		3,218		3,782
PPP loans	207,127		1,633		3.16	%	1,863,429		20,572		4.43	%	(4,619)		(14,320)		(18,939)
Non-owner occupied commercial real estate loans	1,428,086		19,877		5.58	%	1,307,995		12,749		3.91	%	5,867		1,261		7,128
Residential mortgages	535,739		5,735		4.28	%	515,612		4,898		3.81	%	636		201		837
Installment loans	1,684,215		37,141		8.84	%	1,909,551		43,928		9.23	%	(1,755)		(5,032)		(6,787)
Total loans and leases (3)	14,842,432		252,894		6.83	%	14,918,498		168,941		4.54	%	84,818		(865)		83,953
Other interest-earning assets	131,362		1,616		4.93	%	68,025		1,032		6.09	%	(228)		812		584
Total interest-earning assets	21,073,680		330,160		6.28	%	19,525,936		196,334		4.03	%	117,188		16,638		133,826
Non-interest-earning assets	581,055						530,084
Total assets	$	21,654,735					$	20,056,020
Liabilities
Interest checking accounts	$	5,309,775	49,862		3.77	%	$	6,409,617	13,644		0.85	%	38,935		(2,717)		36,218
Money market deposit accounts	1,978,546		19,678		3.99	%	4,704,767		7,523		0.64	%	18,776		(6,621)		12,155
Other savings accounts	997,205		9,839		3.96	%	695,176		758		0.44	%	8,614		467		9,081
Certificates of deposit	5,020,205		56,996		4.55	%	530,180		856		0.65	%	23,281		32,859		56,140
Total interest-bearing deposits (4)	13,305,731		136,375		4.11	%	12,339,740		22,781		0.74	%	111,675		1,919		113,594
Federal funds purchased	—		—		—	%	642,747		1,429		0.89	%	—		(1,429)		(1,429)
Borrowings	2,357,981		28,514		4.85	%	940,068		7,272		3.10	%	5,785		15,457		21,242
Total interest-bearing liabilities	15,663,712		164,889		4.22	%	13,922,555		31,482		0.91	%	128,973		4,434		133,407
Non-interest-bearing deposits (4)	4,258,711						4,491,574
Total deposits and borrowings	19,922,423				3.32	%	18,414,129				0.69	%
Other non-interest-bearing liabilities	259,111						259,279
Total liabilities	20,181,534						18,673,408
Shareholders' equity	1,473,201						1,382,612
Total liabilities and shareholders' equity	$	21,654,735					$	20,056,020
Net interest income			165,271						164,852				$	(11,785)	$	12,204	$	419
Tax-equivalent adjustment			390						270
Net interest earnings			$	165,661					$	165,122
Interest spread					2.96	%					3.35	%
Net interest margin					3.14	%					3.38	%
Net interest margin tax equivalent					3.15	%					3.39	%
Net interest margin tax equivalent, excluding PPP loans (5)					3.20	%					3.32	%

(1)For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.

(2)Includes owner occupied commercial real estate loans.

(3)Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.

(4)Total costs of deposits (including interest bearing and non-interest-bearing) were 3.11% and 0.54% for the three months ended June 30, 2023 and 2022, respectively.

(5)Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for the three months ended June 30, 2023 and 2022, presented to approximate interest income as a taxable asset and excluding net interest income from PPP loans and related borrowings, along with the related PPP loan balances and PPP fees receivable from interest-earning assets. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities. Please refer to the reconciliation schedule that follows this table.

58

Table of Contents

Net interest income increased $0.4 million for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 due to an increase in average interest-earning assets and higher market interest rates on variable rate loans, interest-earning deposits and investments, offset in part by higher funding costs from higher average balances of interest bearing deposits and other borrowings and increased market interest rates. Average interest-earning assets increased by $1.5 billion, primarily related to increases in commercial and industrial loans and leases, primarily in variable rate lower credit risk specialty lending and multifamily loans, offset in part by decreases in PPP loans due to PPP loan forgiveness and guarantee payments from the SBA as the PPP program was substantially completed in early 2023, commercial loans to mortgage companies due to lower mortgage activity from rising interest rates and consumer installment loans. Total consumer installment loans decreased for the three months ended June 30, 2023 compared to the three months ended June 30, 2022, as consumer installment loans held for investment decreased primarily for risk management purposes and the build out of our held-for-sale strategy in 2023 in which we accumulate loans with the intent to sell in the future (and sold the loans in the three months ended June 30, 2023).

The NIM decreased by 24 basis points to 3.15% for the three months ended June 30, 2023 from 3.39% for the three months ended June 30, 2022 resulting primarily from a shift in the mix of interest-bearing liabilities in a rising interest rate environment and reduced recognition of net deferred loan origination fees from PPP loans driven by lower loan forgiveness, which accelerated the recognition of net deferred loan origination fees, offset in part by a shift in the mix of interest-earning assets in a rising interest rate environment. The shift in the mix of interest-bearing liabilities in a rising interest rate environment drove a 331 basis point increase in the cost of interest-bearing liabilities and contributed to the NIM decrease for the three months ended June 30, 2023 compared to the three months ended June 30, 2022. The decrease in NIM was also due to reduced recognition of net deferred loan origination fees from PPP loans driven by lower loan forgiveness for the three months ended June 30, 2023 compared to the three months ended June 30, 2022. The decrease in NIM was offset in part by a shift in the mix of interest-earning assets in a rising interest rate environment, mostly due to higher interest rates on variable rate loans in specialty lending, which drove a 225 basis point increase in the yield on interest-earning assets. The largest shift in the mix of interest-earning assets and interest-bearing liabilities impacting the NIM was $5.5 billion in ending balance ($5.8 billion average balance) of commercial and industrial loans and leases within specialty lending yielding 8.37% and $4.9 billion in ending balance ($5.0 billion average balance) of certificates of deposit costing 4.55% at and for the three months ended June 30, 2023. Customers' total cost of funds, including non-interest bearing deposits was 3.32% and 0.69% for the three months ended June 30, 2023 and 2022, respectively.

59

Table of Contents

	Six Months Ended June 30,												Six Months Ended June 30,
	2023						2022						2023 vs. 2022
(dollars in thousands)	Average Balance		Interest Income or Expense		Average Yield or Cost (%)		Average Balance		Interest Income or Expense		Average Yield or Cost (%)		Due to rate		Due to volume		Total
Assets
Interest-earning deposits	$	1,535,566	$	38,019	4.99	%	$	629,514	$	1,248	0.40	%	$	32,673	$	4,098	$	36,771
Investment securities (1)	3,990,265		95,342		4.78	%	4,070,901		45,737		2.25	%	50,515		(910)		49,605
Loans and leases:
Commercial and industrial:
Specialty lending loans and leases (2)	5,763,708		225,467		7.89	%	3,403,276		62,551		3.71	%	100,841		62,075		162,916
Other commercial and industrial loans (2)	1,688,847		51,598		6.16	%	1,451,858		27,974		3.89	%	18,460		5,164		23,624
Commercial loans to mortgage companies	1,281,424		37,018		5.83	%	1,867,772		29,620		3.20	%	18,818		(11,420)		7,398
Multifamily loans	2,194,039		41,565		3.82	%	1,689,553		31,079		3.71	%	948		9,538		10,486
PPP loans	546,297		25,184		9.30	%	2,250,224		57,466		5.15	%	28,225		(60,507)		(32,282)
Non-owner occupied commercial real estate loans	1,438,844		40,076		5.62	%	1,310,091		24,956		3.84	%	12,475		2,645		15,120
Residential mortgages	539,304		11,333		4.24	%	466,288		8,578		3.71	%	1,315		1,440		2,755
Installment loans	1,705,984		76,566		9.05	%	1,852,167		83,892		9.13	%	(732)		(6,594)		(7,326)
Total loans and leases (3)	15,158,447		508,807		6.77	%	14,291,229		326,116		4.60	%	161,870		20,821		182,691
Other interest-earning assets	111,446		2,937		5.32	%	60,113		6,709		NM (6)		(7,191)		3,419		(3,772)
Total interest-earning assets	20,795,724		645,105		6.25	%	19,051,757		379,810		4.02	%	227,719		37,576		265,295
Non-interest-earning assets	559,766						543,479
Total assets	$	21,355,490					$	19,595,236
Liabilities
Interest checking accounts	$	6,396,042	120,347		3.79	%	$	6,091,263	21,374		0.71	%	97,846		1,127		98,973
Money market deposit accounts	2,222,917		40,461		3.67	%	4,791,925		12,197		0.51	%	37,973		(9,709)		28,264
Other savings accounts	910,241		16,125		3.57	%	787,134		1,542		0.39	%	14,309		274		14,583
Certificates of deposit	4,763,694		103,372		4.38	%	490,632		1,380		0.57	%	44,288		57,704		101,992
Total interest-bearing deposits (4)	14,292,894		280,305		3.95	%	12,160,954		36,493		0.61	%	236,248		7,564		243,812
Federal funds purchased	7,624		188		4.97	%	367,210		1,502		0.82	%	1,349		(2,663)		(1,314)
Borrowings	2,074,623		49,442		4.81	%	737,464		12,264		3.35	%	7,205		29,973		37,178
Total interest-bearing liabilities	16,375,141		329,935		4.06	%	13,265,628		50,259		0.76	%	265,352		14,324		279,676
Non-interest-bearing deposits (4)	3,284,416						4,695,148
Total deposits and borrowings	19,659,557				3.38	%	17,960,776				0.56	%
Other non-interest-bearing liabilities	253,376						248,266
Total liabilities	19,912,933						18,209,042
Shareholders' equity	1,442,557						1,386,194
Total liabilities and shareholders' equity	$	21,355,490					$	19,595,236
Net interest income			315,170						329,551				$	(37,633)	$	23,252	$	(14,381)
Tax-equivalent adjustment			765						509
Net interest earnings			$	315,935					$	330,060
Interest spread					2.86	%					3.45	%
Net interest margin					3.05	%					3.48	%
Net interest margin tax equivalent					3.06	%					3.49	%
Net interest margin tax equivalent, excluding PPP loans (5)					3.01	%					3.32	%

(1)For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.

(2)Includes owner occupied commercial real estate loans.

(3)Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.

(4)Total costs of deposits (including interest bearing and non-interest-bearing) were 3.22% and 0.44% for the six months ended June 30, 2023 and 2022, respectively.

(5)Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for the six months ended June 30, 2023 and 2022, presented to approximate interest income as a taxable asset and excluding net interest income from PPP loans and related borrowings, along with the related PPP loan balances and PPP fees receivable from interest-earning assets. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities. Please refer to the reconciliation schedule that follows this table.

(6)Not Meaningful. Average yield on other interest-earning assets for the six months ended June 30, 2022 was 22.51% primarily due to $5.2 million of equity investment distributions.

60

Table of Contents

Net interest income decreased $14.4 million for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 due to higher funding costs from higher average balances of interest bearing deposits and other borrowings and increased market interest rates, offset in part by an increase in average interest-earning assets and higher market interest rates on variable rate loans, interest-earning deposits and investments. Average interest-earning assets increased by $1.7 billion, primarily related to increases in commercial and industrial loans and leases, primarily in variable rate lower credit risk specialty lending and multifamily loans, partially offset by decreases in PPP loans due to PPP loan forgiveness and guarantee payments from the SBA as the PPP program was substantially completed in early 2023 and commercial loans to mortgage companies due to lower mortgage activity from rising interest rates.

The NIM decreased by 43 basis points to 3.06% for the six months ended June 30, 2023 from 3.49% for the six months ended June 30, 2022 resulting primarily from a shift in the mix of interest-bearing liabilities in a rising interest rate environment and reduced recognition of net deferred loan origination fees from PPP loans driven by lower loan forgiveness, which accelerated the recognition of net deferred loan origination fees, offset in part by a shift in the mix of interest-earning assets in a rising interest rate environment. The shift in the mix of interest-bearing liabilities in a rising interest rate environment drove a 330 basis point increase in the cost of interest-bearing liabilities and contributed to the NIM decrease for the six months ended June 30, 2023 compared to the six months ended June 30, 2022. The decrease in NIM was also due to reduced recognition of net deferred loan origination fees from PPP loans driven by lower loan forgiveness for the six months ended June 30, 2023 compared to the six months ended June 30, 2022. The decrease in NIM was offset in part by a shift in the mix of interest-earning assets in a rising interest rate environment, mostly due to higher interest rates on variable rate loans in specialty lending, which drove a 223 basis point increase in the yield on interest-earning assets. The largest shift in the mix of interest-earning assets and interest-bearing liabilities impacting the NIM was $5.5 billion in ending balance ($5.8 billion average balance) of commercial and industrial loans and leases within specialty lending yielding 7.89% and $4.9 billion in ending balance ($4.8 billion average balance) of certificates of deposit costing 4.38% at and for the six months ended June 30, 2023. Customers' total cost of funds, including non-interest bearing deposits was 3.38% and 0.56% for the six months ended June 30, 2023 and 2022, respectively.

Customers' net interest margin tables contain non-GAAP financial measures calculated using non-GAAP amounts. These measures include net interest margin tax equivalent, excluding PPP loans. Management uses these non-GAAP measures to compare the current period presentation to historical periods in prior filings. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers' financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.

A reconciliation of net interest margin tax equivalent, excluding PPP loans for the three and six months ended June 30, 2023 and 2022 is set forth below.

	Three Months Ended June 30,						Six Months Ended June 30,
(dollars in thousands)	2023			2022			2023			2022
Net interest income (GAAP)	$	165,271		$	164,852		$	315,170		$	329,551
Tax-equivalent adjustment	390			270			765			509
Net interest income tax equivalent (GAAP)	165,661			165,122			315,935			330,060
Loans receivable, PPP net interest (income) expense	765			(18,946)			(13,341)			(53,561)
Net interest income tax equivalent, excluding PPP loans (Non-GAAP)	$	166,426		$	146,176		$	302,594		$	276,499
Average total interest-earning assets (GAAP)	$	21,073,680		$	19,525,936		$	20,795,724		$	19,051,757
Average PPP loans	(207,127)			(1,863,429)			(546,297)			(2,250,224)
Adjusted average total interest-earning assets (Non-GAAP)	$	20,866,553		$	17,662,507		$	20,249,427		$	16,801,533
Net interest margin (GAAP)	3.14		%	3.38		%	3.05		%	3.48		%
Net interest margin tax equivalent (GAAP)	3.15		%	3.39		%	3.06		%	3.49		%
Net interest margin tax equivalent, excluding PPP loans (Non-GAAP)	3.20		%	3.32		%	3.01		%	3.32		%

61

Table of Contents

PROVISION FOR CREDIT LOSSES

The provision for credit losses is a charge to earnings to maintain the ACL at a level consistent with management’s assessment of expected lifetime losses in the loan and lease portfolio at the balance sheet date. Customers recorded a provision for credit losses on loans and leases during the three months ended June 30, 2023, which resulted primarily from the recognition of weaker macroeconomic forecasts, partially offset by lower consumer installment loans. Customers recorded a provision for credit losses of $22.4 million for loans and leases and a benefit to provision for credit losses of $0.3 million for lending-related commitments, respectively, for the three months ended June 30, 2023. Customers recorded a provision for credit losses of $24.2 million and $0.6 million for loans and leases and lending-related commitments, respectively, for the three months ended June 30, 2022. Net charge-offs for the three months ended June 30, 2023 were $15.6 million, or 42 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $13.5 million, or 36 basis points of average loans and leases on an annualized basis, for the three months ended June 30, 2022. The net charge-offs of $15.6 million for three months ended June 30, 2023 excludes $6.2 million of charge-offs for certain PCD loans acquired from the FDIC applied against $8.7 million of allowance for credit losses on PCD loans recognized upon acquisition of the Venture Banking loan portfolio on June 15, 2023. The increase in net charge-offs for the three months ended June 30, 2023, compared to the three months ended June 30, 2022, excluding the charge-offs for certain PCD loans acquired from the FDIC, was primarily due to higher charge-offs for consumer installment loans.

Customers recorded a provision for credit losses of $40.4 million for loans and leases and a benefit to provision for credit losses of $24 thousand for lending-related commitments, respectively, for the six months ended June 30, 2023, which resulted primarily from the recognition of weaker macroeconomic forecasts, partially offset by lower consumer installment loans. Customers recorded a provision for credit losses of $39.4 million for loans and leases and $0.5 million for lending-related commitments, respectively, for the six months ended June 30, 2022. Net charge-offs for the six months ended June 30, 2023 were $34.2 million, or 46 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $20.7 million, or 29 basis points of average loans and leases on an annualized basis, for the six months ended June 30, 2022. The increase in net charge-offs for the six months ended June 30, 2023, compared to the six months ended June 30, 2022, excluding the charge-offs for certain PCD loans acquired from the FDIC, was primarily due to higher charge-offs for consumer installment loans.

For more information about the provision and ACL and our loss experience on loans and leases, refer to “Credit Risk” and “Asset Quality” herein.

The provision for credit losses for the three and six months ended June 30, 2023 also included a provision for credit losses of $1.3 million and $2.9 million, respectively, on certain asset-backed securities and corporate notes included in our investment securities available for sale. The provision for credit losses on certain asset-backed securities included in our investment securities available for sale was a benefit to provision for credit losses of $0.3 million and a provision for credit losses of $0.4 million for the three and six months ended June 30, 2022, respectively. Refer to "NOTE 5 – INVESTMENT SECURITIES" to Customers' unaudited consolidated financial statements for additional information.

NON-INTEREST INCOME

The table below presents the components of non-interest income for the three and six months ended June 30, 2023 and 2022.

	Three Months Ended June 30,				QTD				Six Months Ended June 30,				YTD
(dollars in thousands)	2023		2022		Change		% Change		2023		2022		Change		% Change
Commercial lease income	$	8,917	$	6,592	$	2,325	35.3	%	18,243		12,487		5,756		46.1	%
Loan fees	4,271		2,618		1,653		63.1	%	8,261		5,163		3,098		60.0	%
Bank-owned life insurance	4,997		1,947		3,050		156.7	%	7,644		10,273		(2,629)		(25.6)	%
Mortgage warehouse transactional fees	1,376		1,883		(507)		(26.9)	%	2,450		3,898		(1,448)		(37.1)	%
Gain (loss) on sale of SBA and other loans	(761)		1,542		(2,303)		(149.4)	%	(761)		3,049		(3,810)		(125.0)	%
Loss on sale of capital call lines of credit	(5,037)		—		(5,037)		NM		(5,037)		—		(5,037)		NM
Net gain (loss) on sale of investment securities	—		(3,029)		3,029		(100.0)	%	—		(4,092)		4,092		(100.0)	%
Other	2,234		1,193		1,041		87.3	%	3,318		3,166		152		4.8	%
Total non-interest income	$	15,997	$	12,746	$	3,251	25.5	%	$	34,118	$	33,944	$	174	0.5	%

62

Table of Contents

Commercial lease income

Commercial lease income represents income earned on commercial operating leases originated by Customers' Equipment Finance Group in which Customers is the lessor. The $2.3 million increase in commercial lease income for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from the growth of Customers' equipment finance business. There can be no assurance that Customers' equipment finance business will continue to grow in 2023, given the significant uncertainty in the macroeconomic environment, which may impact Customers' growth strategy.

The $5.8 million increase in commercial lease income for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from the growth of Customers' equipment finance business. There can be no assurance that Customers' equipment finance business will continue to grow in 2023, given the significant uncertainty in the macroeconomic environment, which may impact Customers' growth strategy.

Loan fees

The $1.7 million increase in loan fees for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from an increase in fees earned on unused lines of credit, loan servicing and other fees from commercial borrowers.

The $3.1 million increase in loan fees for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from an increase in fees earned on unused lines of credit, loan servicing and other fees from commercial borrowers.

Bank-owned life insurance

Bank-owned life insurance income represents income earned on life insurance policies owned by Customers including an increase in cash surrender value of the policies and any benefits paid by insurance carriers under the policies. The $3.1 million increase in bank-owned life insurance income for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 resulted from an increase in death benefits paid by insurance carriers under the policies.

The $2.6 million decrease in bank-owned life insurance income for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 resulted from a decrease in death benefits paid by insurance carriers under the policies.

Mortgage warehouse transactional fees

The $0.5 million decrease in mortgage warehouse transactional fees for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from lower refinancing activity due to higher interest rates. There can be no assurance that Customers will earn mortgage warehouse transactional fees in 2023 comparable to 2022, given the lower mortgage banking activity in a higher interest rate environment.

The $1.4 million decrease in mortgage warehouse transactional fees for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from lower refinancing activity due to higher interest rates. There can be no assurance that Customers will earn mortgage warehouse transactional fees in 2023 comparable to 2022, given the lower mortgage banking activity in a higher interest rate environment.

Gain (loss) on sale of SBA and other loans

The $2.3 million decrease in gain on sale of SBA and other loans for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily reflects a decrease in gains on sales of SBA loans and a loss on sales of consumer installment loans for the three months ended June 30, 2023. Customers had $0.4 million in gains on sales of $66.2 million of SBA loans and a loss of $1.2 million, inclusive of transaction costs, on sales of $556.7 million in consumer installment loans that were classified as held for sale, inclusive of $154.0 million of other installment loans transferred from held for investment to held for sale during the three months ended June 30, 2023, accrued interest and unamortized deferred loan origination costs, to third-party sponsored VIEs for the three months ended June 30, 2023, compared to $1.5 million in gains on sales of $17.6 million of SBA loans for the three months ended June 30, 2022. Customers has continued to build out its held-for-sale strategy in 2023 in which we accumulate loans with the intent to sell in the future. Refer to "NOTE 5 – INVESTMENT SECURITIES" to Customers' unaudited consolidated financial statements for additional information on the sale of consumer installment loans to third-party sponsored VIEs. There can be no assurance that Customers will realize gains from sales of loans in 2023 comparable to 2022 given the significant uncertainty in the capital markets.

63

Table of Contents

The $3.8 million decrease in gain on sale of SBA and other loans for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily reflects $0.4 million in gains on sales of $66.2 million of SBA loans and a loss of $1.2 million, inclusive of transaction costs, on sales of $556.7 million in consumer installment loans that were classified as held for sale, inclusive of $154.0 million of other installment loans transferred from held for investment to held for sale during the six months ended June 30, 2023, accrued interest and unamortized deferred loan origination costs, to third-party sponsored VIEs for the six months ended June 30, 2023, compared to $3.0 million in gains on sales of $31.8 million of SBA loans for the six months ended June 30, 2022. Customers has continued to build out our held-for-sale strategy in 2023 in which we accumulate loans with the intent to sell in the future. Refer to "NOTE 5 – INVESTMENT SECURITIES" to Customers' unaudited consolidated financial statements for additional information on the sale of consumer installment loans to third-party sponsored VIEs. There can be no assurance that Customers will realize gains from sales of loans in 2023 comparable to 2022 given the significant uncertainty in the capital markets.

Loss on sale of capital call lines of credit

The $5.0 million realized loss from the sale of capital call lines of credit for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 reflected a sale of $670.0 million of short-term syndicated capital call lines of credit within Specialty Lending, inclusive of accrued interest and unamortized deferred loan origination costs for the three months ended June 30, 2023, compared to no such sales for the three months ended June 30, 2022. Customers decided to exit completely the non-strategic, short-term syndicated call lines of credit with borrowers that Customers had no deposit relationships.

The $5.0 million realized loss from the sale of capital call lines of credit for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 reflected the sale of $670.0 million of short-term syndicated capital call lines of credit within Specialty Lending, inclusive of accrued interest and unamortized deferred loan origination costs for the six months ended June 30, 2023, compared to no such sales for the six months ended June 30, 2022. Customers decided to exit completely the non-strategic, short-term syndicated capital call lines of credit with borrowers that Customers had no deposit relationships.

Net gain (loss) on sale of investment securities

The $3.0 million decrease in net loss on sale of investment securities for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 reflects net losses realized from the sales of $399.0 million in AFS debt securities during the three months ended June 30, 2022, compared to no such sales in the three months ended June 30, 2023. There can be no assurance that Customers will realize gains from sales of investment securities in 2023, given the significant uncertainty in the capital markets and fluctuations in our funding needs, which may impact Customers’ investment strategy.

The $4.1 million decrease in net loss on sale of investment securities for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 reflects net losses realized from the sales of $555.0 million in AFS debt securities during the six months ended June 30, 2022, compared to no such sales in the six months ended June 30, 2023. There can be no assurance that Customers will realize gains from sales of investment securities in 2023, given the significant uncertainty in the capital markets and fluctuations in our funding needs, which may impact Customers’ investment strategy.

Other non-interest income

The $1.0 million increase in other non-interest income for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from an increase in SERP income due to changes in market prices.

The $0.2 million increase in other non-interest income for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from an increase in SERP income due to changes in market prices, partially offset by a decrease in unrealized gains on derivatives due to changes in market interest rates.

64

Table of Contents

NON-INTEREST EXPENSE

The table below presents the components of non-interest expense for the three and six months ended June 30, 2023 and 2022.

	Three Months Ended June 30,				QTD				Six Months Ended June 30,				YTD
(dollars in thousands)	2023		2022		Change		% Change		2023		2022		Change		% Change
Salaries and employee benefits	$	33,120	$	25,334	$	7,786	30.7	%	$	65,465	$	51,941	$	13,524	26.0	%
Technology, communication and bank operations	16,407		22,738		(6,331)		(27.8)	%	32,996		46,806		(13,810)		(29.5)	%
Commercial lease depreciation	7,328		5,552		1,776		32.0	%	15,203		10,494		4,709		44.9	%
Professional services	9,192		7,415		1,777		24.0	%	16,788		14,371		2,417		16.8	%
Loan servicing	4,777		4,341		436		10.0	%	9,438		6,712		2,726		40.6	%
Occupancy	2,519		4,279		(1,760)		(41.1)	%	5,279		7,329		(2,050)		(28.0)	%
FDIC assessments, non-income taxes and regulatory fees	9,780		1,619		8,161		504.1	%	12,508		4,002		8,506		212.5	%
Advertising and promotion	546		353		193		54.7	%	1,595		668		927		138.8	%
Other	5,628		4,574		1,054		23.0	%	10,158		7,689		2,469		32.1	%
Total non-interest expense	$	89,297	$	76,205	$	13,092	17.2	%	$	169,430	$	150,012	$	19,418	12.9	%

Salaries and employee benefits

The $7.8 million increase in salaries and employee benefits for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from an increase in average full-time equivalent team members, annual merit increases, incentives, severance accruals and SERP expenses.

The $13.5 million increase in salaries and employee benefits for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from an increase in average full-time equivalent team members, annual merit increases, incentives, severance accruals and SERP expenses.

Technology, communication and bank operations

The $6.3 million decrease in technology, communication and bank operations expense for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from decreases in deposit servicing-related expenses resulting from lower servicing fees and the discontinuation of the interchange maintenance fees paid to BM Technologies pursuant to the amended deposit servicing agreement, partially offset by $2.3 million increase in fees paid for software as a service.

The $13.8 million decrease in technology, communication and bank operations expense for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from decreases in deposit servicing-related expenses resulting from lower servicing fees and the discontinuation of the interchange maintenance fees paid to BM Technologies pursuant to the amended deposit servicing agreement, partially offset by $3.3 million increase in fees paid for software as a service.

Customers incurred expenses of $7.3 million and $15.9 million to BM Technologies under the deposit servicing agreement, included within the technology, communication and bank operations expense during the three months ended June 30, 2023 and 2022, respectively. Customers incurred expenses of $14.9 million and $33.7 million to BM Technologies under the deposit servicing agreement, included within the technology, communication and bank operations expense during the six months ended June 30, 2023 and 2022, respectively. As of June 30, 2023 and December 31, 2022, Customers held $847.7 million and $1.1 billion, respectively, of deposits serviced by BM Technologies. On March 22, 2023, Customers agreed to extend the deposit servicing agreement to the earlier of BM Technologies' successful completion of the transfer of the serviced deposits to a new sponsor bank or June 30, 2024. Customers expects that approximately $413.4 million of these serviced deposits held on June 30, 2023 in connection with BM Technologies' Higher Education business will leave Customers Bank by the earlier of BM Technologies' successful completion of the transfer of such deposits to a new sponsor bank or June 30, 2024. The remaining serviced deposits of approximately $434.3 million in connection with an existing white label relationship, which was also renewed on March 22, 2023, will remain at Customers Bank and continue to be serviced by BM Technologies. Refer to "NOTE 9 – DEPOSITS" to Customers' unaudited consolidated financial statements for additional information.

65

Table of Contents

Commercial lease depreciation

The $1.8 million increase in commercial lease depreciation for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from the growth of the operating lease arrangements originated by Customers' Equipment Finance Group in which Customers is the lessor. There can be no assurance that Customers' equipment finance business will continue to grow in 2023, given the significant uncertainty in the macroeconomic environment, which may impact Customers' growth strategy.

The $4.7 million increase in commercial lease depreciation for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from the growth of the operating lease arrangements originated by Customers' Equipment Finance Group in which Customers is the lessor. There can be no assurance that Customers' equipment finance business will continue to grow in 2023, given the significant uncertainty in the macroeconomic environment, which may impact Customers' growth strategy.

Professional services

The $1.8 million increase in professional services for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 was primarily due to increases in legal fees related to loan transactions and consulting fees related to compliance and risk management, partially offset by a decrease in outside professional services related to PPP forgiveness.

The $2.4 million increase in professional services for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 was primarily due to increases in legal fees related to loan transactions and PPP related matters and consulting fees related to compliance and risk management, partially offset by a decrease in outside professional services related to PPP forgiveness.

Loan servicing

The $0.4 million increase in loan servicing for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from the growth in loan portfolios serviced by third parties.

The $2.7 million increase in loan servicing for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from the growth in loan portfolios serviced by third parties.

Occupancy

The $1.8 million decrease in occupancy for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 was primarily due to impairment of ROU assets, bank premises and equipment related to consolidation of branch locations during the three months ended June 30, 2022. The Bank decided to consolidate five branches into other existing locations in Southeastern Pennsylvania during the three months ended June 30, 2022.

The $2.1 million decrease in occupancy for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 was primarily due to impairment of ROU assets, bank premises and equipment related to consolidation of branch locations and other offices during the six months ended June 30, 2022.

FDIC assessments, non-income taxes and regulatory fees

The $8.2 million increase in FDIC assessments, non-income taxes and regulatory fees for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from an increase in FDIC assessment rates.

The $8.5 million increase in FDIC assessments, non-income taxes and regulatory fees for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from an increase in FDIC assessment rates.

Advertising and promotion

The $0.2 million increase in advertising and promotion for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from higher spending on media and advertising agencies for our deposit products.

The $0.9 million increase in advertising and promotion for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from higher spending on media and advertising agencies for our deposit products.

66

Table of Contents

Other non-interest expense

The $1.1 million increase in other non-interest expense for the three months ended June 30, 2023 compared to the three months ended June 30, 2022 primarily resulted from an increase in provision for operating losses, partially offset by decreases in loan origination expenses and a benefit to provision or reduction to the reserve for unfunded commitments. A benefit to provision or reduction to the reserve for unfunded commitments for the three months ended June 30, 2023 was $0.3 million, compared to a provision or addition to the reserve for unfunded commitments of $0.6 million for the three months ended June 30, 2022.

The $2.5 million increase in other non-interest expense for the six months ended June 30, 2023 compared to the six months ended June 30, 2022 primarily resulted from increases in provision for operating losses, partially offset by a decrease in loan origination expenses and a benefit to provision or reduction to the reserve for unfunded commitments. A benefit to provision or reduction to the reserve for unfunded commitments for the six months ended June 30, 2023 was $24 thousand, compared to a provision or addition to the reserve for unfunded commitments of $0.5 million for the six months ended June 30, 2022.

INCOME TAXES

The table below presents income tax expense and the effective tax rate for the three and six months ended June 30, 2023 and 2022.

	Three Months Ended June 30,						QTD				Six Months Ended June 30,						YTD
(dollars in thousands)	2023			2022			Change		% Change		2023			2022			Change		% Change
Income before income tax expense	$	68,342		$	77,546		$	(9,204)	(11.9)	%	$	136,626		$	173,639		$	(37,013)	(21.3)	%
Income tax expense	20,768			18,896			1,872		9.9	%	35,331			38,228			(2,897)		(7.6)	%
Effective tax rate	30.39		%	24.37		%					25.86		%	22.02		%

The $1.9 million increase in income tax expense for the three months ended June 30, 2023, when compared to the same period in the prior year, primarily resulted from tax expense on surrendered bank-owned life insurance policies of $4.1 million, offset in part by a decrease in pre-tax income and increased income tax credits. The increase in the effective tax rate for the three months ended June 30, 2023, when compared to the same period in the prior year, primarily resulted from tax expense on surrendered bank-owned life insurance policies.

The $2.9 million decrease in income tax expense for the six months ended June 30, 2023, when compared to the same period in the prior year, primarily resulted from a decrease in pre-tax income and increased income tax credits. The increase in the effective tax rate for the six months ended June 30, 2023, when compared to the same period in the prior year, primarily resulted from tax expense on surrendered bank-owned life insurance policies of $4.1 million and lower stock-based compensation benefits, partially offset by an increase in income tax credits.

PREFERRED STOCK DIVIDENDS

Preferred stock dividends were $3.6 million and $2.1 million for the three months ended June 30, 2023 and 2022, respectively. Preferred stock dividends were $7.0 million and $4.0 million for the six months ended June 30, 2023 and 2022, respectively. There were no changes to the amount of preferred stock outstanding during the three and six months ended June 30, 2023 and 2022.

On June 15, 2021, the Series E Preferred Stock became floating at three-month LIBOR plus 5.14%, compared to a fixed rate of 6.45%. On December 15, 2021, the Series F Preferred Stock became floating at three-month LIBOR plus 4.762%, compared to a fixed rate of 6.00%. On July 26, 2023, Customers declared dividends of $0.6831 and $0.65895 on Series E and F Preferred Stock, respectively. Pursuant to the Adjustable Interest Rate (LIBOR) Act enacted by Congress on March 15, 2022, Customers will substitute three-month term SOFR plus a tenor spread adjustment of 26.161 basis points for three-month LIBOR as the benchmark reference rate, plus 514 and 476 basis points to calculate the dividends to be declared in the future on Series E and F Preferred Stock, respectively.

Financial Condition

General

Customers' total assets were $22.0 billion at June 30, 2023. This represented an increase of $1.1 billion from total assets of $20.9 billion at December 31, 2022. The increase in total assets was primarily driven by increases of $2.7 billion in cash and cash equivalents and $418.3 million in investment securities held to maturity, partially offset by decreases of $809.4 million in loans receivable, PPP, $507.1 million in loans and leases receivable, $317.0 million in loans receivable, mortgage warehouse, at fair value, $250.2 million in loans held for sale and $162.9 million in investment securities, at fair value.

67

Table of Contents

Total liabilities were $20.6 billion at June 30, 2023. This represented an increase of $1.1 billion from $19.5 billion at December 31, 2022. The increase in total liabilities primarily resulted from an increase of $1.2 billion in FHLB advances, partially offset by a decrease of $206.5 million in total deposits.

The following table sets forth certain key condensed balance sheet data as of June 30, 2023 and December 31, 2022:

(dollars in thousands)	June 30, 2023		December 31, 2022		Change		% Change
Cash and cash equivalents	$	3,155,224	$	455,806	$	2,699,418	592.2	%
Investment securities, at fair value	2,824,638		2,987,500		(162,862)		(5.5)	%
Investment securities held to maturity	1,258,560		840,259		418,301		49.8	%
Loans held for sale	78,108		328,312		(250,204)		(76.2)	%
Loans receivable, mortgage warehouse, at fair value	1,006,268		1,323,312		(317,044)		(24.0)	%
Loans receivable, PPP	188,763		998,153		(809,390)		(81.1)	%
Loans and leases receivable	12,637,768		13,144,894		(507,126)		(3.9)	%
Allowance for credit losses on loans and leases	(139,656)		(130,924)		(8,732)		6.7	%
Bank-owned life insurance	290,322		338,441		(48,119)		(14.2)	%
Other assets	471,169		400,135		71,034		17.8	%
Total assets	22,028,565		20,896,112		1,132,453		5.4	%
Total deposits	17,950,431		18,156,953		(206,522)		(1.1)	%
FHLB advances	2,046,142		800,000		1,246,142		155.8	%
Other borrowings	123,710		123,580		130		0.1	%
Subordinated debt	182,091		181,952		139		0.1	%
Accrued interest payable and other liabilities	269,539		230,666		38,873		16.9	%
Total liabilities	20,571,913		19,493,151		1,078,762		5.5	%
Total shareholders’ equity	1,456,652		1,402,961		53,691		3.8	%
Total liabilities and shareholders’ equity	$	22,028,565	$	20,896,112	$	1,132,453	5.4	%

Cash and Cash Equivalents

Cash and cash equivalents include cash and due from banks and interest-earning deposits. Cash and due from banks consists mainly of vault cash and cash items in the process of collection. Cash and due from banks were $54.1 million and $58.0 million at June 30, 2023 and December 31, 2022, respectively. Cash and due from banks balances vary from day to day, primarily due to variations in customers’ deposit activities with the Bank.

Interest-earning deposits consist of cash deposited at other banks, primarily the FRB. Interest-earning deposits were $3.1 billion and $397.8 million at June 30, 2023 and December 31, 2022, respectively. The balance of interest-earning deposits varies from day to day, depending on several factors, such as fluctuations in customers' deposits with Customers, payment of checks drawn on customers' accounts and strategic investment decisions made to maximize Customers' net interest income, while effectively managing interest-rate risk and liquidity. The increase in interest-earning deposits from December 31, 2022 primarily resulted from maintaining a higher level of liquidity in response to heightened liquidity risk to the U.S. banking system, particularly to the regional banks since early March 2023.

Investment securities at fair value

The investment securities portfolio is an important source of interest income and liquidity. It consists primarily of mortgage-backed securities and collateralized mortgage obligations guaranteed by agencies of the United States government, asset-backed securities, collateralized loan obligations, commercial mortgage-backed securities, private label collateralized mortgage obligations, corporate notes and certain equity securities. In addition to generating revenue, the investment portfolio is maintained to manage interest-rate risk, provide liquidity, serve as collateral for other borrowings, and diversify the credit risk of interest-earning assets. The portfolio is structured to optimize net interest income given the changes in the economic environment, liquidity position and balance sheet mix.

68

Table of Contents

At June 30, 2023, investment securities at fair value totaled $2.8 billion compared to $3.0 billion at December 31, 2022. The decrease primarily resulted from the maturities, calls and principal repayments totaling $156.3 million and a decrease in the fair value of AFS debt securities, or an increase in unrealized losses of $9.1 million due to changes in market interest rates for the six months ended June 30, 2023.

For financial reporting purposes, AFS debt securities are carried at fair value. Unrealized gains and losses on AFS debt securities, other than credit losses, are included in other comprehensive income (loss) and reported as a separate component of shareholders’ equity, net of the related tax effect. Changes in the fair value of equity securities with a readily determinable fair value and securities reported at fair value based on a fair value option election are recorded in non-interest income in the period in which they occur. Customers recorded a provision for credit losses of $2.9 million on certain asset-backed securities and corporate notes included in our investment securities at fair value for the six months ended June 30, 2023. Refer to "NOTE 5 – INVESTMENT SECURITIES" and "NOTE 13 – DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS" to Customers' unaudited consolidated financial statements for additional information.

The following table sets forth information about the maturities and weighted-average yield of the AFS debt securities portfolio. The weighted-average yield is computed based on a constant effective interest rate over the contractual life of each security adjusted for prepayment estimates, and considers the contractual coupon, amortization of premiums and accretion of discounts. Yields exclude the impact of related hedging derivatives.

	June 30, 2023
	Within one year		After one but within five years		After five but within ten years		No specific maturity		Total
Asset-backed securities	—	%	—	%	—	%	2.08	%	2.08	%
Agency-guaranteed residential collateralized mortgage obligations	—		—		—		2.47		2.47
Collateralized loan obligations	—		—		—		7.36		7.36
Commercial mortgage-backed securities	—		—		—		6.59		6.59
Corporate notes	6.75		6.75		4.67		—		6.38
Private label collateralized mortgage obligations	—		—		—		3.68		3.68
Weighted-average yield	6.75	%	6.75	%	4.67	%	5.02	%	5.31	%

The agency-guaranteed collateralized mortgage obligations in the AFS portfolio were issued by Ginnie Mae and contain guarantees for the collection of principal and interest on the underlying mortgages.

Investment securities held to maturity

At June 30, 2023, investment securities held to maturity totaled $1.3 billion compared to $840.3 million at December 31, 2022. The increase in investment securities held to maturity resulted from $436.8 million of asset-backed securities investments in VIEs in connection with the sale of consumer installment loans that were classified as held for sale and a purchase of $73.1 million of private label collateralized mortgage obligation, partially offset by the maturities, calls and principal repayments totaling $94.3 million for the six months ended June 30, 2023.

On June 30, 2023, Customers sold $556.7 million of consumer installment loans that were classified as held for sale, inclusive of $154.0 million of other installment loans transferred from held for investment to held for sale during the six months ended June 30, 2023, accrued interest and unamortized deferred loan origination costs, to third-party sponsored VIEs. As part of these sales, Customers recognized a loss on sale of $1.2 million, inclusive of transaction costs, in gain (loss) on sale of SBA and other loans within non-interest income in the consolidated statement of income. Customers provided financing to the purchasers for a portion of the sale price in the form of $436.8 million of asset-backed securities collateralized by the sold loans. Customers accounts for its investment in the asset-backed securities as HTM debt securities on the consolidated balance sheet. Refer to "NOTE 5 – INVESTMENT SECURITIES" to Customers' unaudited consolidated financial statements for additional information.

69

Table of Contents

The following table sets forth information about the maturities and weighted-average yield of the investment securities held to maturity. The weighted-average yield is computed based on a constant effective interest rate over the contractual life of each security adjusted for prepayment estimates, and considers the contractual coupon, amortization of premiums, accretion of discounts and amortization of unrealized losses upon transfer from investment securities available for sale to held to maturity, along with the unrealized loss in accumulated other comprehensive income.

	June 30, 2023
	Within one year		After one but within five years		After five but within ten years		No specific maturity		Total
Asset-backed securities	—	%	—	%	—	%	5.73	%	5.73	%
Agency-guaranteed residential mortgage-backed securities	—		—		—		1.80		1.80
Agency-guaranteed commercial mortgage-backed securities	—		—		—		1.77		1.77
Agency-guaranteed residential collateralized mortgage obligations	—		—		—		1.91		1.91
Agency-guaranteed commercial collateralized mortgage obligations	—		—		—		2.12		2.12
Private label collateralized mortgage obligations	—		—		—		4.42		4.42
Weighted-average yield	—	%	—	%	—	%	4.43	%	4.43	%

The agency-guaranteed mortgage-backed securities and collateralized mortgage obligations in the HTM portfolio were issued by Fannie Mae, Freddie Mac and Ginnie Mae, and contain guarantees for the collection of principal and interest on the underlying mortgages.

Investment securities classified as HTM are those debt securities that Customers has both the intent and ability to hold to maturity regardless of changes in market conditions, liquidity needs, or changes in general economic conditions. For financial reporting purposes, these securities are carried at cost, adjusted for the amortization of premiums and accretion of discounts, computed by a method which approximates the interest method over the terms of the securities. Refer to "NOTE 5 – INVESTMENT SECURITIES" and "NOTE 13 – DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS" to Customers' unaudited consolidated financial statements for additional information.

LOANS AND LEASES

Existing lending relationships are primarily with small and middle market businesses and individual consumers primarily in Southeastern Pennsylvania (Bucks, Berks, Chester, Philadelphia and Delaware Counties); Harrisburg, Pennsylvania (Dauphin County); Rye Brook, New York (Westchester County); Hamilton, New Jersey (Mercer County); Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire (Rockingham County); Manhattan and Melville, New York; Washington, D.C.; Chicago, Illinois; Dallas, Texas; Orlando and Jacksonville, Florida and Wilmington, North Carolina; and nationally for certain loan and deposit products. The portfolio of loans to mortgage companies is nationwide. The loan portfolio consists primarily of loans to support mortgage companies’ funding needs, multifamily, commercial real estate and commercial and industrial loans. Customers continues to focus on small and middle market business loans to grow its commercial lending efforts, particularly its commercial and industrial loan and lease portfolio and its specialty lending business. Customers also focuses its lending efforts on local-market mortgage and home equity lending and the origination and purchase of unsecured consumer loans (installment loans), including personal, student loan refinancing, home improvement and medical loans through arrangements with fintech companies and other market place lenders nationwide.

Commercial Lending

Customers' commercial lending is divided into six groups: Business Banking, Small and Middle Market Business Banking, Specialty Banking, Multifamily and Commercial Real Estate Lending, Mortgage Banking Lending, and SBA Lending. This grouping is designed to allow for greater resource deployment, higher standards of risk management, strong asset quality, lower interest-rate risk and higher productivity levels.

As of June 30, 2023, Customers had $12.3 billion in commercial loans outstanding, totaling approximately 88.4% of its total loan and lease portfolio, which includes loans held for sale, loans receivable, mortgage warehouse, at fair value and PPP loans, compared to commercial loans outstanding of $13.5 billion, comprising approximately 85.8% of its total loan and lease portfolio at December 31, 2022.

70

Table of Contents

The commercial lending group focuses primarily on companies with annual revenues ranging from $1 million to $100 million, which typically have credit requirements between $0.5 million and $10 million. The small and middle market business banking platform originates loans, including SBA loans, through the branch network sales force and a team of dedicated relationship managers. The support administration of this platform is centralized, including technology, risk management, product management, marketing, performance tracking and overall strategy. Credit and sales training has been established for Customers' sales force, ensuring that it has small business experts in place providing appropriate financial solutions to the small business owners in its communities. The division approach focuses on industries that offer high asset quality and are deposit rich to drive profitability. Customers' SBA Lending includes digital small balance 7(a) lending.

Customers' Specialty Banking includes lending to mortgage companies, equipment finance, warehouse lending, healthcare lending, real estate specialty finance, fund finance, technology and venture capital banking and financial institutions group. Customers added three new verticals within its Specialty Banking, which included capital call lines, technology and venture capital banking and financial institutions group in 2021 to further build its franchise and support the growth of its commercial lending. Customers' lender finance vertical within fund finance provides variable rate loans secured by diverse collateral pools to private debt funds. Customers' capital call lines vertical within fund finance provides variable rate loans secured by collateral pools and limited partnership commitments from institutional investors in private equity funds and cash management services to the alternative investment industry. Customers' technology and venture capital banking primarily provides loans to businesses with mission critical software products, recurring software revenues and funded by well-known venture capital firms.

On June 15, 2023, Customers acquired $631.0 million of a Venture Banking loan portfolio at a discount from the FDIC. Customers has also recruited team members that originated these loans to service the venture-backed growth industry from seed-stage through late-stage. The newly recruited team gives clients access to the capital to grow from innovation to maturity and leverage a customized, best-in-class tech platform to support their growth. The team has long-standing relationships with these clients offering them premier end-to-end financial services meeting their needs. The addition of these team members creates venture banking client coverage in Austin, the Bay Area, Boston, Southern California, Chicago, Denver, Raleigh/Durham, and Washington, D.C. The technology and life sciences portfolio has been combined with Customers’ existing technology and venture capital banking vertical. The portfolio of capital call loans to venture capital firms has been combined with Customers' existing capital call lines vertical within fund finance.

On June 30, 2023, Customers sold $670 million of short-term syndicated capital call lines of credit within Specialty Lending consisting of $280.7 million of loans held for investment and $389.3 million of unfunded loan commitments. The Bank exited completely from these non-strategic, short-term syndicated capital call lines of credit, which did not provide any deposit relationships.

Customers' lending to mortgage companies primarily provides financing to mortgage bankers for residential mortgage originations from loan closing until sale in the secondary market. The underlying residential loans are taken as collateral for Customers' commercial loans to the mortgage companies. As of June 30, 2023 and December 31, 2022, commercial loans to mortgage companies totaled $1.0 billion and $1.3 billion, respectively, and are reported as loans receivable, mortgage warehouse, at fair value on the consolidated balance sheet.

The Equipment Finance Group goes to market through the following origination platforms: vendors, intermediaries, direct and capital markets. The Equipment Finance Group is primarily focused on serving the following segments: transportation, construction (includes crane and utility), marine, franchise, general manufacturing (includes machine tool), helicopter/fixed wing, solar, packaging, plastics and food processing. As of June 30, 2023 and December 31, 2022, Customers had $512.3 million and $560.3 million, respectively, of equipment finance loans outstanding. As of June 30, 2023 and December 31, 2022, Customers had $186.1 million and $157.4 million of equipment finance leases outstanding, respectively. As of June 30, 2023 and December 31, 2022, Customers had $197.1 million and $197.3 million, respectively, of operating leases entered into under this program, net of accumulated depreciation of $67.0 million and $52.6 million, respectively.

Customers' multifamily lending group is focused on retaining a portfolio of high-quality multifamily loans within Customers' covered markets. These lending activities use conservative underwriting standards and primarily target the refinancing of loans with other banks or provide purchase money for new acquisitions by borrowers. The primary collateral for these loans is a first lien mortgage on the multifamily property, plus an assignment of all leases related to such property. As of June 30, 2023, Customers had multifamily loans of $2.2 billion outstanding, comprising approximately 15.5% of the total loan and lease portfolio, compared to $2.2 billion, or approximately 14.0% of the total loan and lease portfolio, at December 31, 2022.

71

Table of Contents

Consumer Lending

Customers provides unsecured consumer installment loans, residential mortgage and home equity loans to customers nationwide including through relationships with fintech companies. Customers has continued to build out its held-for-sale strategy in 2023 in which we accumulate loans with the intent to sell in the future while reducing loans held for investment. The installment loan portfolio consists largely of originated and purchased personal, student loan refinancing, home improvement and medical loans. None of the loans held for investment are considered sub-prime at the time of origination. Customers considers sub-prime borrowers to be those with FICO scores below 660. Customers has been selective in the consumer loans it has been purchasing. Home equity lending is offered to solidify customer relationships and grow relationship revenues in the long term. This lending is important in Customers' efforts to grow total relationship revenues for its consumer households. As of June 30, 2023, Customers had $1.6 billion in consumer loans outstanding (including consumer loans held for investment and held for sale), or 11.6% of the total loan and lease portfolio, compared to $2.2 billion, or 14.2% of the total loan and lease portfolio, as of December 31, 2022.

Purchases and sales of loans were as follows for the three and six months ended June 30, 2023 and 2022:

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	2023		2022		2023		2022
Purchases (1)
Specialty lending	$	631,252	$	—	$	631,252	$	—
Other commercial and industrial	4,863		—		10,308		—
Commercial real estate owner occupied	—		—		2,867		—
Residential real estate	—		8,081		4,238		154,955
Personal installment (2)	—		16,551		—		76,007
Total	$	636,115	$	24,632	$	648,665	$	230,962
Sales (3)
Specialty lending (4)	$	287,185	$	—	$	287,185	$	—
Other commercial and industrial (5)	47,358		14,040		47,358		22,880
Multifamily	—		2,879		—		2,879
Commercial real estate owner occupied (5)	18,851		3,519		18,851		8,960
Commercial real estate non-owner occupied	16,000		—		16,000		—
Other installment	154,042		—		154,042		—
Total	$	523,436	$	20,438	$	523,436	$	34,719

(1)Amounts reported represent the unpaid principal balance at time of purchase. The purchase price was 85.1% and 98.9% of the loans' unpaid principal balance for the three months ended June 30, 2023 and 2022, respectively. The purchase price was 85.5% and 98.2% of the loans' unpaid principal balance for the six months ended June 30, 2023 and 2022, respectively.

(2)Installment loan purchases for the three and six months ended June 30, 2023 and 2022 consist of third-party originated unsecured consumer loans. None of the loans held for investment are considered sub-prime at the time of origination. Customers considers sub-prime borrowers to be those with FICO scores below 660.

(3)For the three months ended June 30, 2023 and 2022, sales of loans held for investment resulted in net gains of $0.4 million and $1.5 million, respectively, included in gain (loss) on sale of SBA and other loans in the consolidated statements of income. For the six months ended June 30, 2023 and 2022, sales of loans held for investment resulted in net gains of $0.4 million and $3.6 million, respectively.

(4)Includes a loss of $5.0 million from the sale of of $670.0 million of short-term syndicated capital call lines of credit ($280.7 million in unpaid principal balance of loans held for investment and $389.3 million of unfunded loan commitments) included the consolidated statements of income for the three and six months ended June 30, 2023.

(5)Primarily sales of SBA loans.

72

Table of Contents

Loans Held for Sale

The composition of loans held for sale as of June 30, 2023 and December 31, 2022 was as follows:

(amounts in thousands)	June 30, 2023		December 31, 2022
Commercial loans:
Multifamily loans, at lower of cost or fair value	$	—	$	4,079
Total commercial loans held for sale	—		4,079
Consumer loans:
Home equity conversion mortgages, at lower of cost or fair value	—		507
Residential mortgage loans, at fair value	1,234		322
Personal installment loans, at lower of cost or fair value	76,874		133,801
Other installment loans, at lower of cost or fair value	—		189,603
Total consumer loans held for sale	78,108		324,233
Loans held for sale	$	78,108	$	328,312

Loans held for sale are carried on the consolidated balance sheet at either fair value (due to the election of the fair value option) or at the lower of cost or fair value. An ACL is not recorded on loans that are classified as held for sale.

On June 30, 2023, Customers sold $556.7 million of consumer installment loans that were classified as held for sale, inclusive of $154.0 million of other installment loans transferred from held for investment to held for sale during the three months ended June 30, 2023, accrued interest and unamortized deferred loan origination costs, to third-party sponsored VIEs. Customers provided financing to the purchasers for a portion of the sales price in the form of $436.8 million of asset-backed securities while $115.1 million of the remaining sales proceeds were paid in cash. Customers also recognized servicing assets of $3.8 million upon sale. Refer to "NOTE 5 – INVESTMENT SECURITIES" to Customers' unaudited consolidated financial statements for additional information.

73

Table of Contents

Total Loans and Leases Receivable

The composition of total loans and leases receivable (excluding loans held for sale) was as follows:

(amounts in thousands)	June 30, 2023		December 31, 2022
Loans and leases receivable, mortgage warehouse, at fair value	$	1,006,268	$	1,323,312
Loans receivable, PPP	188,763		998,153
Loans and leases receivable:
Commercial:
Commercial and industrial:
Specialty lending (1)	5,534,832		5,412,887
Other commercial and industrial	1,154,475		1,259,943
Multifamily	2,151,734		2,213,019
Commercial real estate owner occupied	842,042		885,339
Commercial real estate non-owner occupied	1,211,091		1,290,730
Construction	212,214		162,009
Total commercial loans and leases receivable	11,106,388		11,223,927
Consumer:
Residential real estate	487,199		497,952
Manufactured housing	41,664		45,076
Installment:
Personal	752,470		964,641
Other	250,047		413,298
Total consumer loans receivable	1,531,380		1,920,967
Loans and leases receivable	12,637,768		13,144,894
Allowance for credit losses on loans and leases	(139,656)		(130,924)
Total loans and leases receivable, net of allowance for credit losses on loans and leases (2)	$	13,693,143	$	15,335,435

(1)Includes direct finance equipment leases of $186.1 million and $157.4 million at June 30, 2023 and December 31, 2022, respectively.

(2)Includes deferred (fees) costs and unamortized (discounts) premiums, net of $(83.3) million and $(21.5) million at June 30, 2023 and December 31, 2022, respectively.

Loans receivable, mortgage warehouse, at fair value

The mortgage warehouse product line primarily provides financing to mortgage companies nationwide from the time of origination of the underlying mortgage loans until the mortgage loans are sold into the secondary market. As a mortgage warehouse lender, Customers provides a form of financing to mortgage bankers by purchasing for resale the underlying residential mortgages on a short-term basis under a master repurchase agreement. These loans are reported as loans receivable, mortgage warehouse, at fair value on the consolidated balance sheets. Because these loans are reported at their fair value, they do not have an ACL and are therefore excluded from ACL-related disclosures. At June 30, 2023, all of Customers' commercial mortgage warehouse loans were current in terms of payment.

Customers is subject to the risks associated with such lending, including, but not limited to, the risks of fraud, bankruptcy and default of the mortgage banker or of the underlying residential borrower, any of which could result in credit losses. Customers' mortgage warehouse lending team members monitor these mortgage originators by obtaining financial and other relevant information to reduce these risks during the lending period. Loans receivable, mortgage warehouse, at fair value totaled $1.0 billion and $1.3 billion at June 30, 2023 and December 31, 2022, respectively.

On June 30, 2022, one of Customers’ commercial mortgage warehouse borrowers filed for chapter 11 bankruptcy protection in the U.S. Bankruptcy Court for the District of Delaware. As of June 30, 2023, Customers had an outstanding loan balance with the borrower of $6.0 million in a cash secured working capital loan that was also fully guaranteed by an affiliate of the primary shareholder of the borrower.

74

Table of Contents

Loans receivable, PPP

Customers had $188.8 million and $998.2 million of PPP loans outstanding as of June 30, 2023 and December 31, 2022, respectively, which are fully guaranteed by the SBA, provided that the SBA's eligibility criteria are met and earn a fixed interest rate of 1.00%. Customers recognized interest income, including origination fees, of $1.6 million and $25.2 million for the three and six months ended June 30, 2023, respectively. Customers recognized interest income, including origination fees, of $20.6 million and $57.5 million for the three and six months ended June 30, 2022, respectively.

Credit Risk

Customers manages credit risk by maintaining diversification in its loan and lease portfolio, establishing and enforcing prudent underwriting standards and collection efforts, and continuous and periodic loan and lease classification reviews. Management also considers the effect of credit risk on financial performance by reviewing quarterly and maintaining an adequate ACL. Credit losses are charged-off when they are identified, and provisions are added for current expected credit losses, to the ACL at least quarterly. The ACL is estimated at least quarterly.

The provision for credit losses on loans and leases was $22.4 million and $40.4 million for the three and six months ended June 30, 2023, respectively. The provision for credit losses on loans and leases was $24.2 million and $39.4 million for the three and six months ended June 30, 2022, respectively. The ACL maintained for loans and leases receivable (excluding loans held for sale and loans receivable, mortgage warehouse, at fair value) was $139.7 million, or 1.09% of loans and leases receivable and 1.11% of loans and leases receivable, excluding PPP (a non-GAAP measure) at June 30, 2023, and $130.9 million or 0.93% of loans and leases receivable and 1.00% of loans and leases receivable, excluding PPP loans (a non-GAAP measure) at December 31, 2022. Excluding loans receivable, PPP from total loans and leases receivable is a non-GAAP measure. Management believes the use of these non-GAAP measures provides additional clarity when assessing Customers' financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities. Please refer to the reconciliation schedule below.

The increase in the ACL resulted primarily from additional provision for credit losses from the recognition of weaker macroeconomic forecasts and the recognition of ACL for PCD loans acquired from the FDIC, net of related charge-offs upon acquisition, partially offset by a decrease in consumer installment loans. Net charge-offs were $15.6 million for the three months ended June 30, 2023, an increase of $2.1 million compared to the same period in 2022. Net charge-offs were $34.2 million for the six months ended June 30, 2023, an increase of $13.5 million compared to the same period in 2022. The net charge-offs for three and six months ended June 30, 2023 exclude $6.2 million of charge-offs for certain PCD loans acquired from the FDIC applied against $8.7 million of allowance for credit losses on PCD loans recognized upon acquisition of the Venture Banking loan portfolio on June 15, 2023. The increase in net charge-offs was primarily due to higher charge-offs for consumer installment loans. Installment charge-offs were attributable to unsecured consumer installment loans originated or purchased through arrangements with fintech companies and other market place lenders. Refer to the table of changes in Customers' ACL for annualized net-charge offs to average loans by loan type for the periods indicated.

A reconciliation of the coverage of ACL for loans and leases held for investment to the ACL for loans and leases held for investment, excluding PPP loans as of June 30, 2023 and December 31, 2022 is set forth below.

(dollars in thousands)	June 30, 2023			December 31, 2022
Loans and leases receivable (GAAP)	$	12,826,531		$	14,143,047
Less: Loans receivable, PPP	188,763			998,153
Loans and leases held for investment, excluding PPP (Non-GAAP)	$	12,637,768		$	13,144,894
ACL for loans and leases (GAAP)	$	139,656		$	130,924
Coverage of ACL for loans and leases held for investment (GAAP)	1.09		%	0.93		%
Coverage of ACL for loans and leases held for investment, excluding PPP (Non-GAAP)	1.11		%	1.00		%

75

Table of Contents

The tables below present changes in Customers' ACL for the periods indicated.

(amounts in thousands)	Commercial and industrial (1)			Multifamily			Commercial real estate owner occupied			Commercial real estate non-owner occupied			Construction			Residential real estate			Manufactured housing			Installment			Total
Three Months Ended June 30, 2023
Ending Balance, March 31, 2023	$	20,050		$	15,084		$	8,472		$	11,032		$	2,336		$	6,853		$	4,339		$	62,115		$	130,281
Allowance for credit losses on FDIC PCD loans, net of charge-offs (2)	2,576			—			—			—			—			—			—			—			2,576
Charge-offs (3)	(432)			(1,448)			—			(288)			—			(27)			—			(16,384)			(18,579)
Recoveries (3)	174			—			34			22			—			3			—			2,782			3,015
Provision (benefit) for credit losses on loans and leases	6,724			1,764			1,709			2,729			303			17			(1)			9,118			22,363
Ending Balance, June 30, 2023	$	29,092		$	15,400		$	10,215		$	13,495		$	2,639		$	6,846		$	4,338		$	57,631		$	139,656
Six Months Ended June 30, 2023
Ending Balance, December 31, 2022	$	17,582		$	14,541		$	6,454		$	11,219		$	1,913		$	6,094		$	4,430		$	68,691		$	130,924
Allowance for credit losses on FDIC PCD loans, net of charge-offs (2)	2,576			—			—			—			—			—			—			—			2,576
Charge-offs (3)	(592)			(1,448)			—			(4,527)			—			(27)			—			(33,099)			(39,693)
Recoveries (3)	405			—			34			27			116			5			—			4,891			5,478
Provision (benefit) for credit losses on loans and leases	9,121			2,307			3,727			6,776			610			774			(92)			17,148			40,371
Ending Balance, June 30, 2023	$	29,092		$	15,400		$	10,215		$	13,495		$	2,639		$	6,846		$	4,338		$	57,631		$	139,656
Annualized Net Charge-offs to Average Loans and Leases
Three Months Ended June 30, 2023	(0.02)		%	(0.27)		%	0.02		%	(0.09)		%	—		%	(0.02)		%	—		%	(4.46)		%	(0.49)		%
Six Months Ended June 30, 2023	(0.01)		%	(0.13)		%	0.01		%	(0.73)		%	0.13		%	(0.01)		%	—		%	(4.40)		%	(0.53)		%

76

Table of Contents

(amounts in thousands)	Commercial and industrial (1)			Multifamily			Commercial real estate owner occupied			Commercial real estate non-owner occupied			Construction			Residential real estate			Manufactured housing			Installment			Total
Three Months Ended June 30, 2022
Ending Balance, March 31, 2022	$	10,765		$	7,437		$	3,841		$	5,955		$	939		$	4,685		$	4,342		$	107,883		$	145,847
Charge-offs (3)	(276)			(1,990)			—			(163)			—			—			—			(12,851)			(15,280)
Recoveries (3)	692			—			42			4			103			39			—			919			1,799
Provision (benefit) for credit losses on loans and leases	(100)			4,318			862			3,084			137			854			(262)			15,271			24,164
Ending Balance, June 30, 2022	$	11,081		$	9,765		$	4,745		$	8,880		$	1,179		$	5,578		$	4,080		$	111,222		$	156,530
Six Months Ended June 30, 2022
Ending Balance, December 31, 2021	$	12,702		$	4,477		$	3,213		$	6,210		$	692		$	2,383		$	4,278		$	103,849		$	137,804
Charge-offs (3)	(578)			(1,990)			—			(163)			—			(4)			—			(21,716)			(24,451)
Recoveries (3)	1,053			337			49			12			216			45			—			2,032			3,744
Provision (benefit) for credit losses on loans and leases	(2,096)			6,941			1,483			2,821			271			3,154			(198)			27,057			39,433
Ending Balance, June 30, 2022	$	11,081		$	9,765		$	4,745		$	8,880		$	1,179		$	5,578		$	4,080		$	111,222		$	156,530
Annualized Net Charge-offs to Average Loans and Leases
Three Months Ended June 30, 2022	0.03		%	(0.43)		%	0.02		%	(0.06)		%	0.26		%	0.03		%	—		%	(2.51)		%	(0.48)		%
Six Months Ended June 30, 2022	0.02		%	(0.20)		%	0.01		%	(0.03)		%	0.25		%	0.02		%	—		%	(2.14)		%	(0.41)		%

(1)Includes specialty lending.

(2)Represents $8.7 million of allowance for credit losses on PCD loans recognized upon acquisition of a Venture Banking loan portfolio (included within Specialty Lending) from the FDIC on June 15, 2023, net of $6.2 million of charge-offs for certain of these PCD loans upon acquisition.

(3)Charge-offs and recoveries on PCD loans that are accounted for in pools are recognized on a net basis when the pool matures.

The ACL is based on a quarterly evaluation of the loan and lease portfolio and is maintained at a level that management considers adequate to absorb expected losses as of the balance sheet date. All commercial loans, with the exception of PPP loans and commercial mortgage warehouse loans, which are reported at fair value, are assigned internal credit-risk ratings, based upon an assessment of the borrower, the structure of the transaction and the available collateral and/or guarantees. All loans and leases are monitored regularly by the responsible officer, and the risk ratings are adjusted when considered appropriate. The risk assessment allows management to identify problem loans and leases timely. Management considers a variety of factors and recognizes the inherent risk of loss that always exists in the lending process. Management uses a disciplined methodology to estimate an appropriate level of ACL. Refer to Critical Accounting Policies and Estimates herein and "NOTE 2 – SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION" to Customers' audited consolidated financial statements in its 2022 Form 10-K for further discussion on management's methodology for estimating the ACL.

Approximately 42% of Customers' commercial real estate, commercial and residential construction, consumer residential and commercial and industrial loan types have real estate as collateral (collectively, “the real estate portfolio”), primarily in the form of a first lien position. Current appraisals providing current value estimates of the property are received when Customers' credit group determines that the facts and circumstances have significantly changed since the date of the last appraisal, including that real estate values have deteriorated. The credit committee and loan officers review loans that are 15 or more days delinquent and all non-accrual loans on a periodic basis. In addition, loans where the loan officers have identified a “borrower of interest” are discussed to determine if additional analysis is necessary to apply the risk-rating criteria properly. The risk ratings for the real estate loan portfolio are determined based upon the current information available, including but not limited to discussions with the borrower, updated financial information, economic conditions within the geographic area and other factors that may affect the cash flow of the loan. If a loan is individually evaluated for impairment, the collateral value or discounted cash flow analysis is generally used to determine the estimated fair value of the underlying collateral, net of estimated selling costs, and compared to the outstanding loan balance to determine the amount of reserve necessary, if any. Appraisals used in this evaluation process are typically less than two years aged. For loans where real estate is not the primary source of collateral, updated financial information is obtained, including accounts receivable and inventory aging reports and relevant supplemental financial data to estimate the fair value of the loan, net of estimated selling costs, and compared to the outstanding loan balance to estimate the required reserve.

77

Table of Contents

These impairment measurements are inherently subjective as they require material estimates, including, among others, estimates of property values in appraisals, the amounts and timing of expected future cash flows on individual loans, and general considerations for historical loss experience, economic conditions, uncertainties in estimating losses and inherent risks in the various credit portfolios, all of which require judgment and may be susceptible to significant change over time and as a result of changing economic conditions or other factors. Pursuant to ASC 326, individually assessed loans, consisting primarily of non-accrual and restructured loans, are considered in the methodology for determining the ACL. Individually assessed loans are generally evaluated based on the expected future cash flows or the fair value of the underlying collateral if principal repayment is expected to substantially come from the operation of the collateral or fair value of the collateral less estimated costs to sell if repayment of the loan is expected to be provided from the sale of such collateral. Shortfalls in the underlying collateral value for loans or leases determined to be collateral dependent are charged off immediately. Subsequent to an appraisal or other fair value estimate, management will assess whether there was a further decline in the value of the collateral based on changes in market conditions or property use that would require additional impairment to be recorded to reflect the particular situation, thereby increasing the ACL on loans and leases.

Asset Quality

Customers segments the loan and lease receivables by product or other characteristic generally defining a shared characteristic with other loans or leases in the same group. Charge-offs from originated and acquired loans and leases are absorbed by the ACL. The schedule that follows includes both loans held for sale and loans held for investment.

Asset Quality at June 30, 2023

(dollars in thousands)	Total Loans and Leases		Current		30-89 Days Past Due		90 Days or More Past Due and Accruing		Non-accrual/NPL (a)		OREO and Repossessed Assets (b)		NPA (a)+(b)		NPL to Loan and Lease Type (%)		NPA to Loans and Leases + OREO and Repossessed Assets (%)
Loan and Lease Type
Commercial and industrial, including specialty lending	$	6,689,307	$	6,682,246	$	2,620	$	—	$	4,441	$	—	$	4,441	0.07	%	0.07	%
Multifamily	2,151,734		2,147,712		—		—		4,022		—		4,022		0.19	%	0.19	%
Commercial real estate owner occupied	842,042		838,604		134		—		3,304		—		3,304		0.39	%	0.39	%
Commercial real estate non-owner occupied	1,211,091		1,211,091		—		—		—		37		37		—	%	0.00	%
Construction	212,214		212,214		—		—		—		—		—		—	%	—	%
Total commercial loans and leases receivable	11,106,388		11,091,867		2,754		—		11,767		37		11,804		0.11	%	0.11	%
Residential	487,199		476,898		2,995		—		7,306		35		7,341		1.50	%	1.51	%
Manufactured housing	41,664		37,239		887		904		2,634		64		2,698		6.32	%	6.47	%
Installment	1,002,517		978,743		17,237		—		6,537		—		6,537		0.65	%	0.65	%
Total consumer loans receivable	1,531,380		1,492,880		21,119		904		16,477		99		16,576		1.08	%	1.08	%
Loans and leases receivable (1)	12,637,768		12,584,747		23,873		904		28,244		136		28,380		0.22	%	0.22	%
Loans receivable, PPP (2)	188,763		188,763		—		—		—		—		—		—	%	—	%
Loans receivable, mortgage warehouse, at fair value	1,006,268		1,006,268		—		—		—		—		—		—	%	—	%
Total loans held for sale	78,108		78,108		—		—		—		—		—		—	%	—	%
Total portfolio	$	13,910,907	$	13,857,886	$	23,873	$	904	$	28,244	$	136	$	28,380	0.20	%	0.20	%

78

Table of Contents

Asset Quality at June 30, 2023 (continued)

(dollars in thousands)	Total Loans and Leases		Non-accrual / NPL		ACL		Reserves to Loans and Leases (%)		Reserves to NPLs (%)
Loan and Lease Type
Commercial and industrial, including specialty lending	$	6,689,307	$	4,441	$	29,092	0.43	%	655.08	%
Multifamily	2,151,734		4,022		15,400		0.72	%	382.89	%
Commercial real estate owner occupied	842,042		3,304		10,215		1.21	%	309.17	%
Commercial real estate non-owner occupied	1,211,091		—		13,495		1.11	%	—	%
Construction	212,214		—		2,639		1.24	%	—	%
Total commercial loans and leases receivable	11,106,388		11,767		70,841		0.64	%	602.03	%
Residential	487,199		7,306		6,846		1.41	%	93.70	%
Manufactured housing	41,664		2,634		4,338		10.41	%	164.69	%
Installment	1,002,517		6,537		57,631		5.75	%	881.61	%
Total consumer loans receivable	1,531,380		16,477		68,815		4.49	%	417.64	%
Loans and leases receivable (1)	12,637,768		28,244		139,656		1.11	%	494.46	%
Loans receivable, PPP (2)	188,763		—		—		—	%	—	%
Loans receivable, mortgage warehouse, at fair value	1,006,268		—		—		—	%	—	%
Total loans held for sale	78,108		—		—		—	%	—	%
Total portfolio	$	13,910,907	$	28,244	$	139,656	1.00	%	494.46	%

(1)    Excluding loans receivable, PPP from total loans and leases receivable is a non-GAAP measure. Management believes the use of these non-GAAP measures provides additional clarity when assessing Customers' financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities. Please refer to the reconciliation schedules that follow this table.

(2)    The tables exclude PPP loans of $188.8 million, of which $2.4 million were 30-59 days past due and $144.2 million were 60 days or more past due as of June 30, 2023, and PPP loans of $998.2 million, of which $0.6 million were 30-59 days past due and $36.0 million were 60 days or more past due as of December 31, 2022. Claims for guarantee payments are submitted to the SBA for eligible PPP loans more than 60 days past due.

Customers' asset quality table contains non-GAAP financial measures which exclude loans receivable, PPP from their calculations. Management uses these non-GAAP measures to compare the current period presentation to historical periods in prior filings. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers' financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.

79

Table of Contents

A reconciliation of total loans and lease portfolio, excluding loans receivable, PPP and other related amounts, at June 30, 2023, is set forth below.

(dollars in thousands)	Total Loans and Leases		Current		30-89 Days Past Due		90 Days or More Past Due and Accruing		Non-accrual/NPL (a)		OREO and Repossessed Assets (b)		NPA (a)+(b)		NPL to Loan and Lease Type (%)		NPA to Loans and Leases + OREO and Repossessed Assets (%)
Total loans and leases portfolio (GAAP)	$	13,910,907	$	13,857,886	$	23,873	$	904	$	28,244	$	136	$	28,380	0.20	%	0.20	%
Less: Loans receivable, PPP (1)	188,763		188,763		—		—		—		—		—		—	%	—	%
Total loans and leases portfolio, excluding loans receivable, PPP (Non-GAAP)	13,722,144		13,669,123		23,873		904		28,244		136		28,380		0.21	%	0.21	%
Less: Loans held for sale	78,108		78,108		—		—		—		—		—		—	%	—	%
Less: Loans receivable, mortgage warehouse, at fair value	1,006,268		1,006,268		—		—		—		—		—		—	%	—	%
Loans and leases receivable, excluding loans receivable, PPP (Non-GAAP)	$	12,637,768	$	12,584,747	$	23,873	$	904	$	28,244	$	136	$	28,380	0.22	%	0.22	%

(dollars in thousands)	Total Loans and Leases		Non-accrual / NPL		ACL		Reserves to Loans and Leases (%)		Reserves to NPLs (%)
Total loans and leases portfolio (GAAP)	$	13,910,907	$	28,244	$	139,656	1.00	%	494.46	%
Less: Loans receivable, PPP (1)	188,763		—		—		—	%	—	%
Total loans and leases portfolio, excluding loans receivable, PPP (Non-GAAP)	13,722,144		28,244		139,656		1.02	%	494.46	%
Less: Loans held for sale	78,108		—		—		—	%	—	%
Less: Loans receivable, mortgage warehouse, at fair value	1,006,268		—		—		—	%	—	%
Loans and leases receivable, excluding loans receivable, PPP (Non-GAAP)	$	12,637,768	$	28,244	$	139,656	1.11	%	494.46	%

(1)    Loans receivable, PPP includes PPP loans that are past due, as claims for guarantee payments are submitted to the SBA for eligible PPP loans more than 60 days past due.

The total loan and lease portfolio was $13.9 billion at June 30, 2023 compared to $15.8 billion at December 31, 2022, and $28.2 million, or 0.20% of loans and leases, were non-performing at June 30, 2023 compared to $30.7 million, or 0.19% of loans and leases, at December 31, 2022. The total loan and lease portfolio was supported by an ACL of $139.7 million (494.46% of NPLs and 1.00% of total loans and leases) and $130.9 million (425.95% of NPLs and 0.83% of total loans and leases), at June 30, 2023 and December 31, 2022, respectively.

DEPOSITS

Customers offers a variety of deposit accounts, including checking, savings, MMDA, and time deposits. Deposits are primarily obtained from Customers' geographic service area and nationwide through branchless digital banking, our white label relationship, deposit brokers, listing services and other relationships. Customers Bank provides TassatPayTM instant blockchain-based digital payments platform via CBITTM, which allows clients to make instant payments in U.S. dollars. CBIT may only be created by, transferred to and redeemed by commercial customers of Customers Bank on the instant B2B payments platform by maintaining U.S. dollars in deposit accounts at Customers Bank. As of June 30, 2023 and December 31, 2022, Customers Bank held $2.5 billion and $2.3 billion, respectively, of deposits from customers participating in CBIT, which are reported as deposit liabilities in the consolidated balance sheets. As of June 30, 2023, substantially all the CBIT-related deposit accounts are non-interest bearing. Each CBIT is minted with precisely one U.S. dollar equivalent, and those dollars are held in a non-interest bearing omnibus deposit account until the CBIT is burned or redeemed. The number of CBIT outstanding in the CBIT instant payments platform is always equal to the U.S. dollars held in the omnibus deposit account at Customers Bank and is reported as a deposit liability in the consolidated balance sheet. The deposits from customers participating in CBIT include the omnibus deposit account established for the CBIT instant payments platform, which had an outstanding balance of $914.9 million and $23 thousand at June 30, 2023 and December 31, 2022, respectively.

80

Table of Contents

The components of deposits were as follows at the dates indicated:

(dollars in thousands)	June 30, 2023		December 31, 2022		Change		% Change
Demand, non-interest bearing	$	4,490,198	$	1,885,045	$	2,605,153	138.2	%
Demand, interest bearing	5,551,037		8,476,027		(2,924,990)		(34.5)	%
Savings, including MMDA	3,052,493		3,546,015		(493,522)		(13.9)	%
Non-time deposits	13,093,728		13,907,087		(813,359)		(5.8)	%
Time deposits	4,856,703		4,249,866		606,837		14.3	%
Total deposits	$	17,950,431	$	18,156,953	$	(206,522)	(1.1)	%

Total deposits were $18.0 billion at June 30, 2023, a decrease of $206.5 million, or 1.1%, from $18.2 billion at December 31, 2022. Interest bearing demand deposits decreased by $2.9 billion, or 34.5%, to $5.6 billion at June 30, 2023, from $8.5 billion at December 31, 2022 and savings, including MMDA decreased by $493.5 million, or 13.9%, to $3.1 billion at June 30, 2023, from $3.5 billion at December 31, 2022. These decreases were partially offset by increases in non-interest bearing demand deposits of $2.6 billion, or 138.2%, to $4.5 billion at June 30, 2023 from $1.9 billion at December 31, 2022 and time deposits of $606.8 million, or 14.3%, to $4.9 billion at June 30, 2023, from $4.2 billion at December 31, 2022.

Total deposits at June 30, 2023 and December 31, 2022 include $847.7 million and $1.1 billion, respectively, of deposits serviced by BM Technologies under a deposit servicing agreement. On March 22, 2023, Customers agreed to extend the deposit servicing agreement to the earlier of BM Technologies' successful completion of the transfer of the serviced deposits to a new sponsor bank or June 30, 2024. Customers expects that approximately $413.4 million of these serviced deposits held on June 30, 2023 in connection with BM Technologies' Higher Education business will leave Customers Bank by the earlier of BM Technologies' successful completion of the transfer of such deposits to a new sponsor bank or June 30, 2024. The remaining serviced deposits of approximately $434.3 million in connection with an existing white label relationship, which was also renewed on March 22, 2023, will remain at Customers Bank and continue to be serviced by BM Technologies.

The total amount of estimated uninsured deposits totaled $4.4 billion and $6.4 billion at June 30, 2023 and December 31, 2022, respectively. Time deposits greater than the FDIC limit of $250,000 totaled $89.3 million and $85.5 million at June 30, 2023 and December 31, 2022, respectively.

At June 30, 2023, the Bank had $597.4 million in state and municipal deposits to which it had pledged $600.5 million of available borrowing capacity through the FHLB to the depositors through a letter of credit arrangement.

FHLB ADVANCES AND OTHER BORROWINGS

Borrowed funds from various sources are generally used to supplement deposit growth and meet other operating needs. Customers' borrowings include short-term and long-term advances from the FHLB, FRB, federal funds purchased, senior unsecured notes and subordinated debt. Subordinated debt is also considered as Tier 2 capital for certain regulatory calculations.

Short-term debt

Short-term debt at June 30, 2023 and December 31, 2022 was as follows:

	June 30, 2023				December 31, 2022
(dollars in thousands)	Amount		Rate		Amount		Rate
FHLB advances	—		—	%	300,000		4.54	%
Total short-term debt	$	—			$	300,000

81

Table of Contents

Long-term debt

FHLB and FRB Advances

Long-term FHLB and FRB advances at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023				December 31, 2022
(dollars in thousands)	Amount		Rate		Amount		Rate
FHLB advances (1)(2)	$	2,046,142	4.74	%	$	500,000	3.37	%
Total long-term FHLB and FRB advances	$	2,046,142			$	500,000

(1)    Amounts reported in the above table include variable and fixed rate long-term advances from FHLB of $1.1 billion with maturities ranging from June 2024 to September 2026 with a returnable option that can be repaid without penalty on certain predetermined dates at Customers Bank's option, and fixed rate long-term advances of $950.0 million with maturities ranging from March 2025 to March 2028, at June 30, 2023.

(2)    Includes $3.9 million of unamortized basis adjustments from interest rate swaps designated as fair value hedges of long-term advances from FHLB at June 30, 2023. Refer to "NOTE 14 — DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES" to Customers' unaudited consolidated financial statements for additional information.

The maximum borrowing capacity with the FHLB and FRB at June 30, 2023 and December 31, 2022 was as follows:

(dollars in thousands)	June 30, 2023		December 31, 2022
Total maximum borrowing capacity with the FHLB	$	3,485,974	$	3,241,120
Total maximum borrowing capacity with the FRB (1)	5,126,390		2,510,189
Qualifying loans and securities (1) serving as collateral against FHLB and FRB advances	10,254,963		7,142,865

(1)    Includes $495.6 million of borrowing capacity available under the BTFP at June 30, 2023, which offers loans of up to one year to eligible depository institutions pledging any collateral valued at par, that are eligible for purchase by the Federal Reserve Banks in open market operations, such as U.S. Treasuries, U.S. agency securities, and U.S. agency mortgage-backed securities.

Senior Notes and Subordinated Debt

Long-term senior notes and subordinated debt at June 30, 2023 and December 31, 2022 were as follows:

		June 30, 2023		December 31, 2022
(dollars in thousands)
Issued by	Ranking	Carrying Amount		Carrying Amount		Rate		Issued Amount		Date Issued	Maturity	Price
Customers Bancorp	Senior (1)	$	98,858	$	98,788	2.875	%	$	100,000	August 2021	August 2031	100.000	%
Customers Bancorp	Senior	24,852		24,792		4.500	%	25,000		September 2019	September 2024	100.000	%
Total other borrowings		$	123,710	$	123,580
Customers Bancorp	Subordinated (2)(3)	$	72,675	$	72,585	5.375	%	$	74,750	December 2019	December 2034	100.000	%
Customers Bank	Subordinated (2)(4)	109,416		109,367		6.125	%	110,000		June 2014	June 2029	100.000	%
Total subordinated debt		$	182,091	$	181,952

(1)The senior notes will bear an annual fixed rate of 2.875% until August 15, 2026. From August 15, 2026 until maturity, the notes will bear an annual interest rate equal to a benchmark rate, which is expected to be the three-month term SOFR after June 30, 2023, plus 235 basis points. Customers Bancorp has the ability to call the senior notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after August 15, 2026.

(2)The subordinated notes qualify as Tier 2 capital for regulatory capital purposes.

(3)Customers Bancorp has the ability to call the subordinated notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after December 30, 2029.

(4)The subordinated notes will bear an annual fixed rate of 6.125% until June 26, 2024. From June 26, 2024 until maturity, the notes will bear an annual interest rate equal to the three-month LIBOR plus 344.3 basis points. Pursuant to the Adjustable Interest Rate (LIBOR) Act enacted by Congress on March 15, 2022, Customers expects that the subordinated notes will substitute three-month term SOFR plus a tenor spread adjustment of 26.161 basis points for three-month LIBOR as the benchmark reference rate in order to calculate the annual interest rate after June 26, 2024. Customers Bank has the ability to call the subordinated notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after June 26, 2024.

82

Table of Contents

SHAREHOLDERS' EQUITY

The components of shareholders' equity were as follows at the dates indicated:

(dollars in thousands)	June 30, 2023		December 31, 2022		Change		% Change
Preferred stock	$	137,794	$	137,794	$	—	—	%
Common stock	35,301		35,012		289		0.8	%
Additional paid in capital	555,737		551,721		4,016		0.7	%
Retained earnings	1,018,406		924,134		94,272		10.2	%
Accumulated other comprehensive income (loss), net	(168,176)		(163,096)		(5,080)		3.1	%
Treasury stock	(122,410)		(82,604)		(39,806)		48.2	%
Total shareholders' equity	$	1,456,652	$	1,402,961	$	53,691	3.8	%

Shareholders’ equity increased $53.7 million, or 3.8%, to $1.5 billion at June 30, 2023 when compared to shareholders' equity of $1.4 billion at December 31, 2022. The increase primarily resulted from increases of $94.3 million in retained earnings, partially offset by a decrease in $5.1 million in accumulated other comprehensive income (loss), net and an increase of $39.8 million in treasury stock.

The increases in common stock and additional paid in capital resulted primarily from the issuance of common stock under share-based compensation arrangements for the six months ended June 30, 2023.

The increase in retained earnings resulted from net income of $101.3 million, partially offset by preferred stock dividends of $7.0 million for the six months ended June 30, 2023.

The decrease in accumulated other comprehensive income (loss), net primarily resulted from an increase of $9.1 million in unrealized losses on AFS debt securities and income tax effect of $2.3 million during the six months ended June 30, 2023.

The increase in treasury stock resulted from repurchase of 1,379,883 shares of common stock for $39.8 million pursuant to the Share Repurchase Program during the six months ended June 30, 2023. On August 25, 2021, the Board of Directors of Customers Bancorp authorized the Share Repurchase Program to repurchase up to 3,235,326 shares of the Company's common stock (representing 10% of the Company’s outstanding shares of common stock on June 30, 2021). The term of the Share Repurchase Program was extended to September 27, 2023, unless earlier terminated. Purchases of shares under the Share Repurchase Program may be executed through open market purchases, privately negotiated transactions, through the use of Rule 10b5-1 plans, or otherwise. The exact number of shares, timing for such purchases, and the price and terms at and on which such purchases are to be made will be at the discretion of the Company and will comply with all applicable regulatory limitations.

LIQUIDITY AND CAPITAL RESOURCES

Liquidity for a financial institution is a measure of that institution’s ability to meet depositors’ needs for funds, to satisfy or fund loan and lease commitments, and for other operating purposes. Ensuring adequate liquidity is an objective of the asset/liability management process. Customers coordinates its management of liquidity with its interest rate sensitivity and capital position, and strives to maintain a strong liquidity position that is sufficient to meet Customers' short-term and long-term needs, commitments and contractual obligations.

Customers is involved with financial instruments and other commitments with off-balance sheet risks. Financial instruments with off-balance sheet risks are incurred in the normal course of business to meet the financing needs of the Bank's customers. These financial instruments include commitments to extend credit, including unused portions of lines of credit, and standby letters of credit. Those instruments involve, to varying degrees, elements of credit risk in excess of the amount recognized on the consolidated balance sheet.

With commitments to extend credit, exposure to credit loss in the event of non-performance by the other party to the financial instrument is represented by the contractual amount of those instruments. The same credit policies are used in making commitments and conditional obligations as for on-balance sheet instruments. Because they involve credit risk similar to extending a loan and lease, these financial instruments are subject to the Bank’s credit policy and other underwriting standards.

Customers recognized a benefit to provision for credit losses on unfunded lending-related commitments of $0.3 million and $24 thousand during the three and six months ended June 30, 2023, respectively, resulting in an ACL of $3.0 million as of June 30, 2023. Customers had an ACL on unfunded lending-related commitments of $3.0 million as of December 31, 2022.

83

Table of Contents

Customers' contractual obligations and other commitments representing required and potential cash outflows include operating leases, demand deposits, time deposits, long-term advances from FHLB, unsecured senior notes, subordinated debt, loan and other commitments as of June 30, 2023. These obligations and commitments include the transfer of deposits serviced by BM Technologies under the deposit service agreement on the earlier of BM Technologies' successful completion of the transfer of the serviced deposits to a new sponsor bank or June 30, 2024. As of June 30, 2023 and December 31, 2022, Customers held $847.7 million and $1.1 billion, respectively, of deposits serviced by BM Technologies under a deposit servicing agreement. On March 22, 2023, Customers agreed to extend the deposit servicing agreement to the earlier of BM Technologies' successful completion of the transfer of the serviced deposits to a new sponsor bank or June 30, 2024. Customers expects that approximately $413 million of these serviced deposits held on June 30, 2023 in connection with BM Technologies' Higher Education business will leave Customers Bank by the earlier of BM Technologies' successful completion of the transfer of such deposits to a new sponsor bank or June 30, 2024. The remaining serviced deposits of approximately $434 million in connection with an existing white label relationship, which was also renewed on March 22, 2023, will remain at Customers Bank and continue to be serviced by BM Technologies. Refer to "NOTE 8 – LEASES", "NOTE 9 – DEPOSITS" and "NOTE 10 – BORROWINGS" to Customers' unaudited consolidated financial statements for additional information.

Customers' investment portfolio, including debt securities available for sale and held to maturity provides periodic cash flows through regular maturities and amortization and can be used as collateral to secure additional funding. Customers' principal sources of funds are deposits, borrowings, principal and interest payments on loans and leases, other funds from operations, and proceeds from common and preferred stock issuances. Borrowing arrangements are maintained with the FHLB and the FRB, including the BTFP to meet short-term liquidity needs. Longer-term borrowing arrangements are also maintained with the FHLB and the FRB. As of June 30, 2023, Customers' borrowing capacity with the FHLB was $3.5 billion, of which $2.1 billion was utilized in borrowings and $600.5 million of available capacity was utilized to collateralize state and municipal deposits. As of December 31, 2022, Customers' borrowing capacity with the FHLB was $3.2 billion, of which $800.0 million was utilized in borrowings and $175.6 million of available capacity was utilized to collateralize state and municipal deposits. As of June 30, 2023 and December 31, 2022, Customers' borrowing capacity with the FRB was $5.1 billion and $2.5 billion, respectively.

Customers Bank provides blockchain-based digital payments via CBIT, which allows clients to make instant payments in U.S. dollars. CBIT may only be created or minted by, transferred to and redeemed by commercial customers of Customers Bank on the instant B2B payments platform by maintaining U.S. dollars in deposit accounts at Customers Bank. CBIT is not listed or traded on any digital currency exchange. As of June 30, 2023 and December 31, 2022, Customers Bank held $2.5 billion and $2.3 billion, respectively, of deposits from customers participating in CBIT, which are reported as deposit liabilities in the consolidated balance sheets. As of June 30, 2023, substantially all the CBIT-related deposit accounts are non-interest bearing.

The CBIT instant payments platform provides a closed-system for intrabank commercial transactions and is not intended to be a trading platform for tokens or digital assets. CBIT tokens are used only in connection with the CBIT instant payments platform and are not securities for purposes of applicable securities laws. There are no scenarios in which the transaction or redemption value of one CBIT would not be equal to one U.S. dollar. Each CBIT is minted with precisely one U.S. dollar equivalent, and those dollars are held in a non-interest bearing omnibus deposit account until the CBIT is burned or redeemed. The number of CBIT outstanding in the CBIT instant payments platform is always equal to the U.S. dollars held in the omnibus deposit account at Customers Bank and is reported as a deposit liability in the consolidated balance sheet. The deposits from customers participating in CBIT include the omnibus deposit account, which had an outstanding balance of $914.9 million and $23 thousand at June 30, 2023 and December 31, 2022, respectively.

The table below summarizes Customers' cash flows for the six months ended June 30, 2023 and 2022:

	Six Months Ended June 30,
(dollars in thousands)	2023		2022		Change		% Change
Net cash provided by (used in) operating activities	$	107,005	$	166,024	$	(59,019)	(35.5)	%
Net cash provided by (used in) investing activities	1,600,106		(1,100,067)		2,700,173		(245.5)	%
Net cash provided by (used in) financing activities	992,307		661,189		331,118		50.1	%
Net increase (decrease) in cash and cash equivalents	$	2,699,418	$	(272,854)	$	2,972,272	(1,089.3)	%

84

Table of Contents

Cash flows provided by (used in) operating activities

Cash provided by operating activities of $107.0 million for the six months ended June 30, 2023 resulted from proceeds from the sales and repayments of loans held for sale of $313.7 million, which included cash proceeds from the sales of consumer installment loans that were classified as held for sale to third-party sponsored VIEs during the six months ended June 30, 2023, net income of $101.3 million, an increase in accrued interest payable and other liabilities of $38.5 million and net non-cash operating adjustments of $34.0 million, partially offset by originations and purchases of loans held for sale of $309.6 million and an increase in accrued interest receivable and other assets of $70.8 million. Refer to "NOTE 5 – INVESTMENT SECURITIES" to Customers' unaudited consolidated financial statements for additional information on the sale of consumer installment loans to third-party sponsored VIEs.

Cash provided by operating activities of $166.0 million for the six months ended June 30, 2022 resulted from net income of $135.4 million, a decrease in accrued interest receivable and other assets of $52.5 million and net non-cash operating adjustments of $7.8 million, partially offset by a decrease in accrued interest payable and other liabilities of $29.7 million.

Cash flows provided by (used in) investing activities

Cash provided by investing activities of $1.6 billion for the six months ended June 30, 2023 primarily resulted from a net decrease in loans and leases, excluding mortgage warehouse loans of $1.3 billion primarily from PPP loan forgiveness and guarantee payments by the SBA, proceeds from the sales of loans and leases of $397.1 million including the sales of capital call lines of credit held for investment, proceeds from net repayments of mortgage warehouse loans of $347.2 million, proceeds from maturities, calls, and principal repayments of investment securities available for sale of $156.3 million and held to maturity of $94.3 million, and proceeds from surrenders of BOLI of $55.2 million, partially offset by purchases of loans of $600.7 million including loans purchased from the FDIC, purchases of investment securities held to maturity of $73.1 million, net purchases of FHLB, Federal Reserve Bank, and other restricted stock of $52.0 million, and purchases of leased asset under lessor operating leases of $14.9 million.

Cash used in investing activities of $1.1 billion for the six months ended June 30, 2022 primarily resulted from a net increase in loans and leases, excluding mortgage warehouse loans of $1.3 billion, purchases of investment securities available for sale of $900.8 million, purchases of loans of $231.0 million, and purchases of leased assets under lessor operating leases of $28.8 million, partially offset by proceeds from sales of investment securities available for sale of $555.0 million, proceeds from net repayments of mortgage warehouse loans of $402.8 million, proceeds from maturities, calls, and principal repayments of investment securities available for sale of $349.3 million and proceeds from sales of loans and leases of $34.7 million.

Cash flows provided by (used in) financing activities

Cash provided by financing activities of $992.3 million for the six months ended June 30, 2023 primarily resulted from proceeds from long-term borrowed funds from the FHLB and the FRB of $2.6 billion, partially offset by repayments of long-term borrowed funds from the FHLB and FRB of $1.0 billion, a net decrease in short-term borrowed funds from the FHLB of $300.0 million, a net decrease in deposits of $208.7 million and purchases of treasury stock of $39.8 million.

Cash provided by financing activities of $661.2 million for the six months ended June 30, 2022 primarily resulted from a net increase in federal funds purchased of $695.0 million, proceeds from long-term borrowed funds from the FHLB of $500.0 million, and a net increase in deposits of $166.8 million, partially offset by a net decrease in short-term borrowed funds from the FHLB of $565.0 million, repayments of other borrowings of $100.0 million upon maturity of the Customers Bancorp 3.950% senior notes in June 2022, and purchases of treasury stock of $27.8 million.

85

Table of Contents

CAPITAL ADEQUACY

The Bank and the Bancorp are subject to various regulatory capital requirements administered by federal banking agencies. Failure to meet minimum capital requirements can result in certain mandatory, and possibly additional discretionary, actions by regulators that, if undertaken, could have a direct material effect on Customers' financial statements. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Bank and the Bancorp must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance sheet items, as calculated under the regulatory accounting practices. The capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Prompt corrective action provisions are not applicable to bank holding companies.

In first quarter 2020, the U.S federal banking regulatory agencies permitted banking organizations to phase-in, for regulatory capital purposes, the day-one impact of the new CECL accounting rule on retained earnings over a period of three years. As part of its response to the impact of COVID-19, on March 31, 2020, the U.S. federal banking regulatory agencies issued an interim final rule that provided the option to temporarily delay certain effects of CECL on regulatory capital for two years, followed by a three-year transition period. The interim final rule allows banking organizations to delay for two years 100% of the day-one impact of adopting CECL and 25% of the cumulative change in the reported allowance for credit losses since adopting CECL. Customers has elected to adopt the interim final rule, which is reflected in the regulatory capital data presented below. The cumulative CECL capital transition impact as of December 31, 2021 which amounted to $61.6 million will be phased in at 25% per year beginning on January 1, 2022 through December 31, 2024. As of June 30, 2023, our regulatory capital ratios reflected 50%, or $30.8 million, benefit associated with the CECL transition provisions.

In April 2020, the U.S. federal banking regulatory agencies issued an interim final rule that permits banks to exclude the impact of participating in the SBA PPP program in their regulatory capital ratios. Specifically, PPP loans are zero percent risk weighted and a bank can exclude all PPP loans pledged as collateral to the PPPLF from its average total consolidated assets for purposes of calculating the Tier 1 capital to average assets ratio (i.e. leverage ratio). Customers applied this regulatory guidance in the calculation of its regulatory capital ratios presented below.

Quantitative measures established by regulation to ensure capital adequacy require the Bank and the Bancorp to maintain minimum amounts and ratios (set forth in the following table) of common equity Tier 1, Tier 1, and total capital to risk-weighted assets, and Tier 1 capital to average assets (as defined in the regulations). At June 30, 2023 and December 31, 2022, the Bank and the Bancorp met all capital adequacy requirements to which they were subject.

86

Table of Contents

Generally, to comply with the regulatory definition of adequately capitalized, or well capitalized, respectively, or to comply with the Basel III capital requirements, an institution must at least maintain the common equity Tier 1, Tier 1, and total risk-based capital ratios and the Tier 1 leverage ratio in excess of the related minimum ratios set forth in the following table:

					Minimum Capital Levels to be Classified as:
	Actual				Adequately Capitalized				Well Capitalized				Basel III Compliant
(dollars in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio		Amount		Ratio
As of June 30, 2023:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,510,392	10.312	%	$	659,119	4.500	%	N/A		N/A		$	1,025,296	7.000	%
Customers Bank	$	1,749,287	11.959	%	$	658,243	4.500	%	$	950,796	6.500	%	$	1,023,934	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,648,185	11.253	%	$	878,825	6.000	%	N/A		N/A		$	1,245,003	8.500	%
Customers Bank	$	1,749,287	11.959	%	$	877,658	6.000	%	$	1,170,210	8.000	%	$	1,243,348	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,928,747	13.168	%	$	1,171,767	8.000	%	N/A		N/A		$	1,537,944	10.500	%
Customers Bank	$	1,957,174	13.380	%	$	1,170,210	8.000	%	$	1,462,763	10.000	%	$	1,535,901	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	1,648,185	7.529	%	$	875,660	4.000	%	N/A		N/A		$	875,660	4.000	%
Customers Bank	$	1,749,287	8.000	%	$	874,612	4.000	%	$	1,093,266	5.000	%	$	874,612	4.000	%
As of December 31, 2022:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,470,837	9.637	%	$	686,838	4.500	%	N/A		N/A		$	1,068,415	7.000	%
Customers Bank	$	1,708,598	11.213	%	$	685,694	4.500	%	$	990,447	6.500	%	$	1,066,636	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,608,630	10.539	%	$	915,784	6.000	%	N/A		N/A		$	1,297,361	8.500	%
Customers Bank	$	1,708,598	11.213	%	$	914,259	6.000	%	$	1,219,012	8.000	%	$	1,295,201	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,862,089	12.200	%	$	1,221,045	8.000	%	N/A		N/A		$	1,602,622	10.500	%
Customers Bank	$	1,889,472	12.400	%	$	1,219,012	8.000	%	$	1,523,765	10.000	%	$	1,599,954	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	1,608,630	7.664	%	$	839,547	4.000	%	N/A		N/A		$	839,547	4.000	%
Customers Bank	$	1,708,598	8.150	%	$	838,611	4.000	%	$	1,048,264	5.000	%	$	838,611	4.000	%

The Basel III Capital Rules require that we maintain a 2.500% capital conservation buffer with respect to each of common equity Tier 1, Tier 1 and total capital to risk-weighted assets, which provides for capital levels that exceed the minimum risk-based capital adequacy requirements. A financial institution with a capital conservation buffer of less than the required amount is subject to limitations on capital distributions, including dividend payments and stock repurchases, and certain discretionary bonus payments to executive officers. As of June 30, 2023, the Bank and the Bancorp were in compliance with the Basel III requirements.

Effect of Government Monetary Policies

Our earnings are and will be affected by domestic economic conditions and the monetary and fiscal policies of the United States government and its agencies. An important function of the Federal Reserve Board is to regulate the money supply and interest rates. Among the instruments used to implement those objectives are open market operations in United States government securities and changes in reserve requirements against member bank deposits. These instruments are used in varying combinations to influence overall growth and distribution of bank loans and leases, investments, and deposits, and their use may also affect rates charged on loans and leases or paid for deposits.

87

Table of Contents

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Interest Rate Sensitivity

The largest component of Customers' net income is net interest income, and the majority of its financial instruments are interest rate sensitive assets and liabilities with various term structures and maturities. One of the primary objectives of management is to optimize net interest income while minimizing interest rate risk. Interest rate risk is derived from timing differences in the repricing of assets and liabilities, loan prepayments, deposit withdrawals and differences in lending and funding rates. Customers' asset/liability committee actively seeks to monitor and control the mix of interest rate sensitive assets and interest rate sensitive liabilities.

Customers uses two complementary methods to analyze and measure interest rate sensitivity as part of the overall management of interest rate risk; they are income scenario modeling and estimates of EVE. The combination of these two methods provides a reasonably comprehensive summary of the levels of interest rate risk of Customers' exposure to time factors and changes in interest rate environments.

Income scenario modeling is used to measure interest rate sensitivity and manage interest rate risk. Income scenario considers not only the impact of changing market interest rates upon forecasted net interest income but also other factors such as yield curve relationships, the volume and mix of assets and liabilities, customer preferences and general market conditions.

Through the use of income scenario modeling, Customers has estimated the net interest income for the twelve months ending June 30, 2024 and December 31, 2023, based upon the assets, liabilities and off-balance sheet financial instruments in existence at June 30, 2023 and December 31, 2022. Customers has also estimated changes to that estimated net interest income based upon interest rates rising or falling immediately (“rate shocks”). For upward rate shocks modeling a rising rate environment at June 30, 2023, current market interest rates were increased immediately by 100, 200, and 300 basis points. For downward rate shocks modeling a falling rate environment at June 30, 2023, current market interest rates were decreased immediately by 100, 200 and 300 basis points. The following table reflects the estimated percentage change in estimated net interest income for the twelve months ending June 30, 2024 and December 31, 2023, resulting from changes in interest rates.

Net change in net interest income

	% Change
Rate Shocks	June 30, 2023	December 31, 2022
Up 3%	17.0%	0.4%
Up 2%	8.0%	0.4%
Up 1%	4.2%	0.3%
Down 1%	(5.0)%	(0.9)%
Down 2%	(10.5)%	(2.0)%
Down 3%	(15.9)%	(4.8)%

EVE estimates the discounted present value of asset and liability cash flows. Discount rates are based upon market prices for comparable assets and liabilities. Upward and downward rate shocks are used to measure volatility of EVE in relation to a constant rate environment. For upward rate shocks modeling a rising rate environment at June 30, 2023, current market interest rates were increased immediately by 100, 200, and 300 basis points. For downward rate shocks modeling a falling rate environment at June 30, 2023, current market interest rates were decreased immediately by 100, 200 and 300 basis points. This method of measurement primarily evaluates the longer term repricing risks and options in Customers Bank’s balance sheet. The following table reflects the estimated EVE at risk and the ratio of EVE to EVE adjusted assets at June 30, 2023 and December 31, 2022, resulting from shocks to interest rates.

	From Base
Rate Shocks	June 30, 2023	December 31, 2022
Up 3%	7.1%	(27.8)%
Up 2%	5.9%	(16.9)%
Up 1%	4.4%	(6.6)%
Down 1%	(10.1)%	0.0%
Down 2%	(23.1)%	(31.3)%
Down 3%	(38.9)%	(57.2)%

88

Table of Contents

Management believes that the assumptions and combination of methods utilized in evaluating estimated net interest income are reasonable. However, the interest rate sensitivity of our assets, liabilities and off-balance sheet financial instruments, as well as the estimated effect of changes in interest rates on estimated net interest income, could vary substantially if different assumptions are used or actual experience differs from the assumptions used in the model.

LIBOR Transition

Customers has variable rate loans, investment securities, fixed-to-floating rate senior and subordinated debt, preferred stocks and derivatives that reference LIBOR. Various regulatory bodies have encouraged banks to transition away from LIBOR as soon as practicable, generally cease entering new contracts that use LIBOR as a reference rate no later than December 31, 2021, and for new contracts to utilize a reference rate other than LIBOR or include robust language that includes a clearly defined alternative reference rate after LIBOR's discontinuation. All tenors of LIBOR have ceased on June 30, 2023. The 1-, 3- and 6-month U.S. dollar LIBOR settings will continue to be published using a synthetic methodology until September 2024. Effective December 31, 2021, Customers has essentially discontinued entering into new LIBOR-based contracts. Customers established an enterprise-wide LIBOR transition program, which includes a LIBOR transition team with senior management level leadership. Progress on the LIBOR transition effort is monitored by executive management as well as the asset/liability committee and Customers' Board of Directors.

At June 30, 2023, Customers had LIBOR-based commercial loans and leases, commercial real estate loans and residential mortgages of $1.2 billion, which either matured on June 30, 2023 or have been amended to include appropriate alternative language to be effective after June 30, 2023. In addition, $110.0 million of fixed-to-floating rate borrowings and $137.8 million of preferred equity instruments reference LIBOR, which will be transitioned to SOFR. On July 26, 2023, Customers declared dividends per share of $0.6831 and $0.65895 on Series E and F Preferred Stock, respectively. Pursuant to the Adjustable Interest Rate (LIBOR) Act enacted by Congress on March 15, 2022, Customers will substitute three-month term SOFR plus a tenor spread adjustment of 26.161 basis points for three-month LIBOR as the benchmark reference rate, plus 514 and 476 basis points to calculate the dividends to be declared in the future on Series E and F Preferred Stock, respectively. Customers' derivatives primarily reference LIBOR. In October 2020, the International Swaps and Derivatives Association, Inc. published the IBOR Fallbacks Supplement (“Supplement”) and the IBOR Fallback Protocol (“Protocol”). The Protocol enables market participants to incorporate certain revisions into their legacy non-cleared derivatives with other counterparties that also choose to adhere to the Protocol. Customers adhered to the IBOR Protocol in November 2020 and remediated its interest rate swap transactions with its end-user customers, which will reference the fallback SOFR per the IBOR Protocol. With respect to Customers' cleared interest rate swap agreements that reference LIBOR, clearinghouses have adopted the same relevant SOFR benchmark alternatives of the IBOR Supplement and IBOR Protocol. As loans mature and new originations occur a larger percentage of Customers' variable-rate loans are expected to reference SOFR. At June 30, 2023, the Company had approximately $4.6 billion of outstanding loan balances that reference SOFR. Customers' usage of interest rate swap agreements referenced to SOFR have and will increase after June 30, 2023. The discontinuation of LIBOR and uncertainty relating to the implementation of one or more alternative benchmark indexes to replace LIBOR could materially impact the Customers’ interest rate risk profile and its management thereof. For a discussion of the risks associated with the LIBOR transition to alternative reference rates, refer to Part I, Item 1A. "Risk Factors" included in Customers' 2022 Form 10-K.

Item 4. Controls and Procedures

(a) Management's Evaluation of Disclosure Controls and Procedures. As of the end of the period covered by this report, Customers Bancorp carried out an evaluation, under the supervision and with the participation of Customers Bancorp’s management, including Customers Bancorp’s Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of Customers Bancorp’s disclosure controls and procedures as defined in the Exchange Act Rules 13a-15(e) and 15d-15(e). Based upon the evaluation, the Chief Executive Officer and Chief Financial Officer concluded that Customers Bancorp’s disclosure controls and procedures were effective as of June 30, 2023.

(b) Changes in Internal Control Over Financial Reporting. During the quarter ended June 30, 2023, there have been no changes in Customers Bancorp's internal control over financial reporting that have materially affected, or are reasonably likely to materially affect, Customers Bancorp's internal control over financial reporting.

89

Table of Contents

Part II. OTHER INFORMATION

Item 1. Legal Proceedings

For information on Customers' legal proceedings, refer to “NOTE 15 – LOSS CONTINGENCIES” to the unaudited consolidated financial statements.

Item 1A. Risk Factors

In addition to the other information set forth in this Quarterly Report, you should carefully consider the factors discussed in “Risk Factors” included within the 2022 Form 10-K. There are no material changes from the risk factors included within the 2022 Form 10-K, except as further discussed below. The risks described within the 2022 Form 10-K are not the only risks facing us. Additional risks and uncertainties not currently known to us or that we currently believe to be immaterial also may materially adversely affect our business, financial condition and/or operating results. Refer to “Item 2 – Management’s Discussion and Analysis of Financial Condition and Results of Operations – Cautionary Note Regarding Forward-Looking Statements.”

A continuation of recent turmoil in the financial services industry, and responsive measures to manage it, could have an adverse effect on our stock price, financial position and results of operations. In addition, if we are unable to adequately manage our liquidity, deposits, capital levels, interest rate risk or reputation risk, which have come under greater scrutiny in light of recent bank failures, it could have a material adverse effect on our stock price, financial condition and results of operations.

Since March 2023, several financial services institutions have failed or required outside liquidity support. The impact of this situation has led to market volatility and risk of additional stress to other financial services institutions and the financial services industry generally, in part as a result of increased lack of confidence in the financial services sector. While the U.S. Department of Treasury, the Federal Reserve, and the FDIC have made statements regarding the safety and soundness of the banking system and taken actions, such as establishing the Bank Term Funding Program, as an additional source of liquidity for banks, there is no guarantee that such actions will be successful in restoring customer confidence. As a result of these events, certain of our customers chose, and may choose in the future, to withdraw deposit amounts in favor of keeping deposits at larger financial institutions that may be perceived to be more stable, or seek to switch their existing deposits into other higher yielding alternatives, any of which could materially adversely affect our liquidity, loan funding capacity, net interest margin, capital and results of operations.

In addition, these recent events may result in potentially adverse changes to laws or regulations governing banks and bank holding companies, increased oversight by regulatory authorities and/or the imposition of restrictions on certain business activities through supervisory or enforcement activities, including higher capital or liquidity requirements, which could have a material impact on our current and planned business. The cost of resolving the recent bank failures is also expected to result in action by the FDIC to increase its deposit insurance premiums or assessments.

These recent events also have led to a greater focus by regulators and investors on liquidity of existing assets and funding sources for financial institutions, the composition of deposits, including the amount of uninsured deposits, the amount of accumulated other comprehensive loss, capital levels and interest rate risk management. The increased influence of social media and other communication channels on the public perception of financial institutions and their operations can create reputation risk, which can adversely affect our stock price or the public’s perception of our stability or viability, even where such concerns are unwarranted. If we are unable to adequately manage our liquidity, deposits, capital levels, interest rate risk or reputation risk, it could have a material adverse effect on our stock price, financial condition, results of operations or regulatory standing.

90

Table of Contents

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Issuer Purchases of Equity Securities

On August 25, 2021, the Board of Directors of Customers Bancorp authorized the Share Repurchase Program to repurchase up to 3,235,326 shares of the Company's common stock (representing 10% of the Company’s outstanding shares of common stock on June 30, 2021). The term of the Share Repurchase Program was extended to September 27, 2023, unless earlier terminated. Purchases of shares under the Share Repurchase Program may be executed through open market purchases, privately negotiated transactions, through the use of Rule 10b5-1 plans, or otherwise. The exact number of shares, timing for such purchases, and the price and terms at and on which such purchases are to be made will be at the discretion of the Company and will comply with all applicable regulatory limitations. The common shares repurchased during the three and six months ended June 30, 2023 pursuant to the Share Repurchase Program were as follows:

Period	Total Number of Shares Purchased	Average Price Paid per Share		Total Number of Shares purchased as part of publicly announced plans or programs	Maximum Number of Shares that may yet be purchased under the plans or programs
January 1 - January 31, 2023	—	$	—	—	1,877,392
February 1 - February 28, 2023	1,013,283	31.48		1,013,283	864,109
March 1 - March 31, 2023	366,600	20.57		366,600	497,509
April 1 - April 30, 2023	—	—		—	497,509
May 1 - May 31, 2023	—	—		—	497,509
June 1 - June 30, 2023	—	—		—	497,509
Total	1,379,883	$	28.58	1,379,883	497,509

Dividends on Common Stock

Customers Bancorp historically has not paid any cash dividends on its shares of common stock and does not expect to do so in the foreseeable future.

Any future determination relating to our dividend policy will be made at the discretion of Customers Bancorp’s Board of Directors and will depend on a number of factors, including earnings and financial condition, liquidity and capital requirements, the general economic and regulatory climate, ability to service any equity or debt obligations senior to our common stock, including obligations to pay dividends to the holders of Customers Bancorp's issued and outstanding shares of preferred stock and other factors deemed relevant by the Board of Directors.

In addition, as a bank holding company, Customers Bancorp is subject to general regulatory restrictions on the payment of cash dividends. Federal bank regulatory agencies have the authority to prohibit bank holding companies from engaging in unsafe or unsound practices in conducting their business, which, depending on the financial condition and liquidity of the holding company at the time, could include the payment of dividends. Further, various federal and state statutory provisions limit the amount of dividends that bank subsidiaries can pay to their parent holding company without regulatory approval. Generally, subsidiaries are prohibited from paying dividends when doing so would cause them to fall below the regulatory minimum capital levels, and limits exist on paying dividends in excess of net income for specified periods.

Beginning January 1, 2015, the ability to pay dividends and the amounts that can be paid will be limited to the extent the Bank's capital ratios do not exceed the minimum required levels plus 250 basis points, as these requirements were phased in through January 1, 2019.

Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

During the second quarter of 2023, no director or Section 16 officer adopted or terminated any Rule 10b5-1 plans or non-Rule 10b5-1 trading arrangements.

91

Table of Contents

Item 6. Exhibits

Exhibit No.		Description
2.1	*	Agreement and Plan of Merger by and between Megalith Financial Acquisition Corp., MFAC Merger Sub Inc., Customers Bank, and BankMobile Technologies, Inc., as the Company, incorporated by reference to Exhibit 2.1 to the Customers Bancorp 8-K filed with the SEC on August 6, 2020
2.2		First Amendment to Agreement and Plan Merger, dated November 2, 2020, by and among Megalith Financial Acquisition Corp., MFAC Merger Sub, Inc., Customers Bank, BankMobile Technologies, and Customers Bancorp, incorporated by reference to Exhibit 2.1 to the Customers Bancorp 8-K filed with the SEC on November 2, 2020
2.3		Second Amendment to Agreement and Plan Merger, dated December 8, 2020, by and among Megalith Financial Acquisition Corp., MFAC Merger Sub, Inc., Customers Bank, BankMobile Technologies, and Customers Bancorp, incorporated by reference to Exhibit 2.3 to the Customers Bancorp 8-K filed with the SEC on January 8, 2021
3.1		Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on April 30, 2012
3.2		Amended and Restated Bylaws of Customers Bancorp, incorporated by reference to Exhibit 3.2 to the Customers Bancorp Form 8-K filed with the SEC on April 30, 2012
3.3		Articles of Amendment to the Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on July 2, 2012
3.4		Articles of Amendment to the Amended and Restated Articles of Incorporation of Customers Bancorp, Inc., incorporated by reference to Exhibit 3.1 to the Customers Bancorp’s Form 8-K filed with the SEC on June 3, 2019
3.5		Amendment to Amended and Restated Bylaws of Customers Bancorp, Inc., incorporated by reference to Exhibit 3.1 to the Customers Bancorp’s Form 8-K filed with the SEC on June 19, 2019
3.6		Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on April 28, 2016
3.7		Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on September 16, 2016
31.1		Certification of the Chief Executive Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
31.2		Certification of the Chief Financial Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
32.1		Certification of the Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
32.2		Certification of the Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
101		The following financial statements from the Customers’ Quarterly Report on Form 10-Q as of and for the quarterly period ended June 30, 2023, formatted in Inline XBRL: (i) Consolidated Balance Sheets, (ii) Consolidated Statements of Income, (iii) Consolidated Statements of Comprehensive Income, (iv) Consolidated Statements of Changes in Shareholders' Equity, (v) Consolidated Statements of Cash Flows, and (vi) the Notes to the Consolidated Financial Statements.
104		Cover Page Interactive Data File - the cover page XBRL tags are embedded within the Inline XBRL document
101.SCH		XBRL Taxonomy Extension Schema Document.
101.CAL		XBRL Taxonomy Extension Calculation Linkbase Document.
101.DEF		XBRL Taxonomy Extension Definitions Linkbase Document.
101.LAB		XBRL Taxonomy Extension Label Linkbase Document.
101.PRE		XBRL Taxonomy Extension Presentation Linkbase Document.

* Schedules have been omitted pursuant to Item 601(a)(5) of Regulation S-K. A copy of any omitted schedule will be furnished to the SEC upon its request.

92

Table of Contents

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	Customers Bancorp, Inc.
August 9, 2023	By:	/s/ Jay S. Sidhu
	Name:	Jay S. Sidhu
	Title:	Chairman and Chief Executive Officer (Principal Executive Officer)
August 9, 2023	By:	/s/ Carla A. Leibold
	Name:	Carla A. Leibold
	Title:	Chief Financial Officer (Principal Financial Officer)

93

EX-31.1

Exhibit 31.1

CERTIFICATION PURSUANT TO

RULES 13a-14(a) / 15d-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED

I, Jay S. Sidhu, certify that:

1.I have reviewed this quarterly report on Form 10-Q of Customers Bancorp, Inc. for the period ended June 30, 2023;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

/s/ Jay S. Sidhu

Jay S. Sidhu

Chairman and Chief Executive Officer

(Principal Executive Officer)

Date: August 9, 2023

EX-31.2

Exhibit 31.2

CERTIFICATION PURSUANT TO

RULES 13a-14(a) / 15d-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED

I, Carla A. Leibold, certify that:

1.I have reviewed this quarterly report on Form 10-Q of Customers Bancorp, Inc. for the period ended June 30, 2023;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

/s/ Carla A. Leibold

Carla A. Leibold

Chief Financial Officer

(Principal Financial Officer)

Date: August 9, 2023

EX-32.1

Exhibit 32.1

Certification Pursuant to 18 U.S.C. Section 1350,

as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

In connection with the quarterly report of Customers Bancorp, Inc. (the “Corporation”) on Form 10-Q for the period ended June 30, 2023, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Jay S. Sidhu, Chairman and Chief Executive Officer of the Corporation, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to §906 of the Sarbanes-Oxley Act of 2002, that to the best of my knowledge and belief:

(1)The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2)The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Corporation.

Date: August 9, 2023	/s/ Jay S. Sidhu
	Jay S. Sidhu, Chairman and Chief Executive Officer (Principal Executive Officer)

This certificate is being made for the exclusive purpose of compliance by the Chief Executive Officer of the Corporation with the requirements of Section 906 of the Sarbanes-Oxley Act of 2002, and may not be used by any person or for any reason other than as specifically required by law.

EX-32.2

Exhibit 32.2

Certification Pursuant to 18 U.S.C. Section 1350,

as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

In connection with the quarterly report of Customers Bancorp, Inc. (the “Corporation”) on Form 10-Q for the period ended June 30, 2023, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Carla A. Leibold, Chief Financial Officer of the Corporation, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to §906 of the Sarbanes-Oxley Act of 2002, that to the best of my knowledge and belief:

(1)The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2)The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Corporation.

Date: August 9, 2023	/s/ Carla A. Leibold
	Carla A. Leibold, Chief Financial Officer (Principal Financial Officer)

This certificate is being made for the exclusive purpose of compliance by the Chief Financial Officer of the Corporation with the requirements of Section 906 of the Sarbanes-Oxley Act of 2002, and may not be used by any person or for any reason other than as specifically required by law.

XML

Cover - shares	6 Months Ended
	Jun. 30, 2023	Aug. 04, 2023
Entity Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Jun. 30, 2023
Document Transition Report	false
Entity File Number	001-35542
Entity Registrant Name	Customers Bancorp, Inc.
Entity Incorporation, State or Country Code	PA
Entity Tax Identification Number	27-2290659
Entity Address, Address Line One	701 Reading Avenue
Entity Address, City or Town	West Reading
Entity Address, State or Province	PA
Entity Address, Postal Zip Code	19611
City Area Code	610
Local Phone Number	933-2000
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		31,291,461
Amendment Flag	false
Document Fiscal Year Focus	2023
Document Fiscal Period Focus	Q2
Entity Central Index Key	0001488813
Current Fiscal Year End Date	--12-31
Voting Common Stock, par value $1.00 per share
Entity Information [Line Items]
Title of 12(b) Security	Voting Common Stock, par value $1.00 per share
Trading Symbol	CUBI
Security Exchange Name	NYSE
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, par value $1.00 per share
Entity Information [Line Items]
Title of 12(b) Security	Fixed-to-Floating Rate Non-Cumulative PerpetualPreferred Stock, Series E, par value $1.00 per share
Trading Symbol	CUBI/PE
Security Exchange Name	NYSE
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, par value $1.00 per share
Entity Information [Line Items]
Title of 12(b) Security	Fixed-to-Floating Rate Non-Cumulative PerpetualPreferred Stock, Series F, par value $1.00 per share
Trading Symbol	CUBI/PF
Security Exchange Name	NYSE
5.375% Subordinated Notes due 2034
Entity Information [Line Items]
Title of 12(b) Security	5.375% Subordinated Notes due 2034
Trading Symbol	CUBB
Security Exchange Name	NYSE

XML

Consolidated Balance Sheet - Unaudited - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
ASSETS
Cash and due from banks	$ 54,127	$ 58,025
Interest earning deposits	3,101,097	397,781
Cash and cash equivalents	3,155,224	455,806
Investment securities, at fair value (includes allowance for credit losses of $3,439 and $578, respectively)	2,824,638	2,987,500
Investment securities held to maturity	1,258,560	840,259
Loans held for sale (includes $1,234 and $322, respectively, at fair value)	78,108	328,312
Loans receivable, mortgage warehouse, at fair value	1,006,268	1,323,312
Loans receivable, PPP	188,763	998,153
Loans and leases receivable	12,637,768	13,144,894
Allowance for credit losses on loans and leases	(139,656)	(130,924)
Total loans and leases receivable, net of allowance for credit losses on loans and leases	13,693,143	15,335,435
FHLB, Federal Reserve Bank, and other restricted stock	126,240	74,196
Accrued interest receivable	119,501	123,374
Bank premises and equipment, net	8,031	9,025
Bank-owned life insurance	290,322	338,441
Goodwill and other intangibles	3,629	3,629
Other assets	471,169	400,135
Total assets	22,028,565	20,896,112
Deposits:
Demand, non-interest bearing	4,490,198	1,885,045
Interest bearing	13,460,233	16,271,908
Total deposits	17,950,431	18,156,953
FHLB advances	2,046,142	800,000
Other borrowings	123,710	123,580
Subordinated debt	182,091	181,952
Accrued interest payable and other liabilities	269,539	230,666
Total liabilities	20,571,913	19,493,151
Commitments and contingencies (NOTE 15)
Shareholders’ equity:
Preferred stock, par value $1.00 per share; liquidation preference $25.00 per share; 100,000,000 shares authorized, 5,700,000 shares issued and outstanding as of June 30, 2023 and December 31, 2022	137,794	137,794
Common stock, par value $1.00 per share; 200,000,000 shares authorized; 35,300,754 and 35,012,250 shares issued as of June 30, 2023 and December 31, 2022; 31,282,318 and 32,373,697 shares outstanding as of June 30, 2023 and December 31, 2022	35,301	35,012
Additional paid in capital	555,737	551,721
Retained earnings	1,018,406	924,134
Accumulated other comprehensive income (loss), net	(168,176)	(163,096)
Treasury stock, at cost (4,018,436 and 2,638,553 shares as of June 30, 2023 and December 31, 2022)	(122,410)	(82,604)
Total shareholders’ equity	1,456,652	1,402,961
Total liabilities and shareholders’ equity	$ 22,028,565	$ 20,896,112

XML

Consolidated Balance Sheet - Unaudited (Parenthetical) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Statement of Financial Position [Abstract]
Allowance for credit losses, available for sale securities	$ 3,439	$ 578
Loans held for sale at fair value	$ 1,234	$ 322
Preferred stock, par value (usd per share)	$ 1.00	$ 1.00
Preferred stock, liquidation preference (usd per share)	$ 25.00	$ 25.00
Preferred stock, shares authorized (shares)	100,000,000	100,000,000
Preferred stock, shares issued (shares)	5,700,000	5,700,000
Preferred stock, shares outstanding (shares)	5,700,000	5,700,000
Common stock, par value (usd per share)	$ 1.00	$ 1.00
Common stock, shares authorized (shares)	200,000,000	200,000,000
Common stock, shares issued (shares)	35,300,754	35,012,250
Common stock, shares outstanding (shares)	31,282,318	32,373,697
Treasury stock (in shares)	4,018,436	2,638,553

XML

Consolidated Statements of Income (Loss) - Unaudited - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Interest income:
Loans and leases	$ 241,745	$ 168,920	$ 485,957	$ 326,040
Investment securities	48,026	25,442	95,342	45,737
Loans held for sale	11,149	21	22,850	76
Interest earning deposits	27,624	919	38,019	1,248
Other	1,616	1,032	2,937	6,709
Total interest income	330,160	196,334	645,105	379,810
Interest expense:
Deposits	136,375	22,781	280,305	36,493
FHLB advances	24,285	2,316	34,655	2,316
FRB advances	0	0	6,286	0
Subordinated debt	2,689	2,689	5,378	5,378
Other borrowings	1,540	3,696	3,311	6,072
Total interest expense	164,889	31,482	329,935	50,259
Net interest income	165,271	164,852	315,170	329,551
Provision for credit losses	23,629	23,847	43,232	39,844
Net interest income after provision for credit losses	141,642	141,005	271,938	289,707
Non-interest income:
Commercial lease income	8,917	6,592	18,243	12,487
Loan fees	4,271	2,618	8,261	5,163
Bank-owned life insurance	4,997	1,947	7,644	10,273
Mortgage warehouse transactional fees	1,376	1,883	2,450	3,898
Gain (loss) on sale of SBA and other loans	(761)	1,542	(761)	3,049
Loss on sale of capital call lines of credit	(5,037)	0	(5,037)	0
Net gain (loss) on sale of investment securities	0	(3,029)	0	(4,092)
Other	2,234	1,193	3,318	3,166
Total non-interest income	15,997	12,746	34,118	33,944
Non-interest expense:
Salaries and employee benefits	33,120	25,334	65,465	51,941
Technology, communication and bank operations	16,407	22,738	32,996	46,806
Commercial lease depreciation	7,328	5,552	15,203	10,494
Professional services	9,192	7,415	16,788	14,371
Loan servicing	4,777	4,341	9,438	6,712
Occupancy	2,519	4,279	5,279	7,329
FDIC assessments, non-income taxes and regulatory fees	9,780	1,619	12,508	4,002
Advertising and promotion	546	353	1,595	668
Other	5,628	4,574	10,158	7,689
Total non-interest expense	89,297	76,205	169,430	150,012
Income before income tax expense	68,342	77,546	136,626	173,639
Income tax expense	20,768	18,896	35,331	38,228
Net income	47,574	58,650	101,295	135,411
Preferred stock dividends	3,567	2,131	7,023	3,996
Net income available to common shareholders	44,007	56,519	94,272	131,415
Net income available to common shareholders	$ 44,007	$ 56,519	$ 94,272	$ 131,415
Basic earnings per common share (usd per share)	$ 1.41	$ 1.73	$ 2.99	$ 4.00
Diluted earnings per common share (usd per share)	$ 1.39	$ 1.68	$ 2.95	$ 3.87

XML

Consolidated Statements of Comprehensive Income (Loss) - Unaudited - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Statement of Comprehensive Income [Abstract]
Net income	$ 47,574	$ 58,650	$ 101,295	$ 135,411
Unrealized gains (losses) on available for sale debt securities:
Unrealized gains (losses) arising during the period	(17,401)	(88,224)	(9,131)	(167,082)
Income tax effect	4,420	22,938	2,319	43,441
Reclassification adjustments for (gains) losses included in net income	0	3,991	0	5,054
Income tax effect	0	(1,038)	0	(1,314)
Amortization of unrealized loss on securities transferred from available-for-sale to held-to-maturity	1,449	0	2,321	0
Income tax effect	(368)	0	(589)	0
Net unrealized gains (losses) on available for sale debt securities	(11,900)	(62,333)	(5,080)	(119,901)
Other comprehensive income (loss), net of income tax effect	(11,900)	(62,333)	(5,080)	(119,901)
Comprehensive income (loss)	$ 35,674	$ (3,683)	$ 96,215	$ 15,510

XML

Consolidated Statements of Changes in Shareholders' Equity - Unaudited - USD ($) $ in Thousands		Total	Preferred Stock	Common Stock	Additional Paid in Capital	Retained Earnings	Accumulated Other Comprehensive Income (Loss)	Treasury Stock
Beginning balance, preferred stock (shares) at Dec. 31, 2021			5,700,000
Beginning balance at Dec. 31, 2021		$ 1,366,217	$ 137,794	$ 34,722	$ 542,391	$ 705,732	$ (4,980)	$ (49,442)
Beginning balance, common stock (shares) at Dec. 31, 2021				32,913,267
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income		135,411				135,411
Other comprehensive income (loss)		(119,901)					(119,901)
Preferred stock dividends	[1]	(3,996)				(3,996)
Share-based compensation expense		7,321			7,321
Issuance of common stock under share-based compensation arrangements (shares)				200,364
Issuance of common stock under share-based compensation arrangements		$ (3,842)		$ 200	(4,042)
Repurchase of common shares (in shares)		(664,145)		(664,145)
Repurchase of common shares		$ (27,820)						(27,820)
Ending balance, preferred stock (shares) at Jun. 30, 2022			5,700,000
Ending balance at Jun. 30, 2022		1,353,390	$ 137,794	$ 34,922	545,670	837,147	(124,881)	(77,262)
Ending balance, common stock (shares) at Jun. 30, 2022				32,449,486
Beginning balance, preferred stock (shares) at Mar. 31, 2022			5,700,000
Beginning balance at Mar. 31, 2022		1,377,406	$ 137,794	$ 34,882	542,402	780,628	(62,548)	(55,752)
Beginning balance, common stock (shares) at Mar. 31, 2022				32,957,847
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income		58,650				58,650
Other comprehensive income (loss)		(62,333)					(62,333)
Preferred stock dividends	[2]	(2,131)				(2,131)
Share-based compensation expense		3,618			3,618
Issuance of common stock under share-based compensation arrangements (shares)				40,460
Issuance of common stock under share-based compensation arrangements		$ (310)		$ 40	(350)
Repurchase of common shares (in shares)		(548,821)		(548,821)
Repurchase of common shares		$ (21,510)						(21,510)
Ending balance, preferred stock (shares) at Jun. 30, 2022			5,700,000
Ending balance at Jun. 30, 2022		$ 1,353,390	$ 137,794	$ 34,922	545,670	837,147	(124,881)	(77,262)
Ending balance, common stock (shares) at Jun. 30, 2022				32,449,486
Beginning balance, preferred stock (shares) at Dec. 31, 2022		5,700,000	5,700,000
Beginning balance at Dec. 31, 2022		$ 1,402,961	$ 137,794	$ 35,012	551,721	924,134	(163,096)	(82,604)
Beginning balance, common stock (shares) at Dec. 31, 2022		32,373,697		32,373,697
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income		$ 101,295				101,295
Other comprehensive income (loss)		(5,080)					(5,080)
Preferred stock dividends	[1]	(7,023)				(7,023)
Share-based compensation expense		6,468			6,468
Issuance of common stock under share-based compensation arrangements (shares)				288,504
Issuance of common stock under share-based compensation arrangements		$ (2,163)		$ 289	(2,452)
Repurchase of common shares (in shares)		(1,379,883)		(1,379,883)
Repurchase of common shares		$ (39,806)						(39,806)
Ending balance, preferred stock (shares) at Jun. 30, 2023		5,700,000	5,700,000
Ending balance at Jun. 30, 2023		$ 1,456,652	$ 137,794	$ 35,301	555,737	1,018,406	(168,176)	(122,410)
Ending balance, common stock (shares) at Jun. 30, 2023		31,282,318		31,282,318
Beginning balance, preferred stock (shares) at Mar. 31, 2023			5,700,000
Beginning balance at Mar. 31, 2023		$ 1,421,020	$ 137,794	$ 35,258	552,255	974,399	(156,276)	(122,410)
Beginning balance, common stock (shares) at Mar. 31, 2023				31,239,750
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income		47,574				47,574
Other comprehensive income (loss)		(11,900)					(11,900)
Preferred stock dividends	[2]	(3,567)				(3,567)
Share-based compensation expense		3,488			3,488
Issuance of common stock under share-based compensation arrangements (shares)				42,568
Issuance of common stock under share-based compensation arrangements		$ 37		$ 43	(6)
Repurchase of common shares (in shares)		0
Ending balance, preferred stock (shares) at Jun. 30, 2023		5,700,000	5,700,000
Ending balance at Jun. 30, 2023		$ 1,456,652	$ 137,794	$ 35,301	$ 555,737	$ 1,018,406	$ (168,176)	$ (122,410)
Ending balance, common stock (shares) at Jun. 30, 2023		31,282,318		31,282,318

[1] Dividends per share of $1.258604 and $1.210829 were declared on Series E and F preferred stock, respectively, for the six months ended June 30, 2023. Dividends per share of $0.715083 and $0.667308 were declared on Series E and F preferred stock, respectively, for the six months ended June 30, 2022.

[2] Dividends per share of $0.639291 and $0.615141 were declared on Series E and F preferred stock, respectively, for the three months ended June 30, 2023. Dividends per share of $0.381161 and $0.357011 were declared on Series E and F preferred stock, respectively, for the three months ended June 30, 2022.

XML

Consolidated Statements of Changes in Shareholders' Equity - Unaudited (Parenthetical) - $ / shares	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Series E Preferred Stock
Preferred stock, dividends, per share, cash paid (usd per share)	$ 0.639291	$ 0.381161	$ 1.258604	$ 0.715083
Series F Preferred Stock
Preferred stock, dividends, per share, cash paid (usd per share)	$ 0.615141	$ 0.357011	$ 1.210829	$ 0.667308

XML

Consolidated Statements of Cash Flows - Unaudited - USD ($)	6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022
Cash Flows from Operating Activities
Net income from continuing operations	$ 101,295,000	$ 135,411,000
Adjustments to reconcile net income to net cash provided by (used in) operating activities:
Provision for credit losses	43,232,000	39,844,000
Depreciation and amortization	16,569,000	13,327,000
Share-based compensation expense	6,518,000	7,351,000
Deferred taxes	2,766,000	(18,802,000)
Net amortization (accretion) of investment securities premiums and discounts	(5,778,000)	1,714,000
Unrealized (gain) loss on investment securities	0	479,000
Net (gain) loss on sale of investment securities	0	4,092,000
Impairment loss on fixed assets and leases	124,000	1,200,000
Unrealized (gain) loss on derivatives	(139,000)	(1,785,000)
Settlement of terminated fair value hedge derivatives	4,630,000	0
(Gain) loss on sale of leased assets under lessor operating leases	202,000	317,000
(Gain) loss on sale of loans	625,000	(3,860,000)
Loss on sale of capital call lines of credit	5,037,000	0
Origination and purchases of loans held for sale	(309,590,000)	(20,197,000)
Proceeds from the sales and repayments of loans held for sale	313,685,000	34,803,000
Amortization (accretion) of loan net deferred fees, discounts and premiums	(32,174,000)	(40,439,000)
Earnings on investment in bank-owned life insurance	(7,644,000)	(10,273,000)
(Increase) decrease in accrued interest receivable and other assets	(70,818,000)	52,526,000
Increase (decrease) in accrued interest payable and other liabilities	38,465,000	(29,684,000)
Net Cash Provided By (Used In) Operating Activities	107,005,000	166,024,000
Cash Flows from Investing Activities
Proceeds from maturities, calls and principal repayments of investment securities available for sale	156,297,000	349,296,000
Proceeds from maturities, calls and principal repayments of investment securities held to maturity	94,286,000	5,072,000
Proceeds from sales of investment securities available for sale	0	554,965,000
Purchases of investment securities available for sale	0	(900,828,000)
Purchases of investment securities held to maturity	(73,074,000)	0
Origination of mortgage warehouse loans	(10,104,913,000)	(16,464,761,000)
Proceeds from repayments of mortgage warehouse loans	10,452,136,000	16,867,530,000
Net (increase) decrease in loans and leases, excluding mortgage warehouse loans	1,290,224,000	(1,293,008,000)
Proceeds from sales of loans and leases	397,107,000	34,719,000
Purchases of loans	(600,674,000)	(230,962,000)
Proceeds from bank-owned life insurance	55,227,000	9,521,000
Net (purchases of) proceeds from sale of FHLB, Federal Reserve Bank, and other restricted stock	(52,044,000)	(4,867,000)
Purchases of bank premises and equipment	(154,000)	(320,000)
Proceeds from sales of leased assets under lessor operating leases	569,000	2,327,000
Purchases of leased assets under lessor operating leases	(14,881,000)	(28,751,000)
Net Cash Provided By (Used In) Investing Activities	1,600,106,000	(1,100,067,000)
Cash Flows from Financing Activities
Net increase (decrease) in deposits	(208,662,000)	166,795,000
Net increase (decrease) in short-term borrowed funds from FHLB	(300,000,000)	(565,000,000)
Net increase (decrease) in federal funds purchased	0	695,000,000
Proceeds from long-term borrowed funds from FHLB and FRB	2,565,000,000	500,000,000
Repayments of long-term borrowed funds from FHLB and FRB	(1,015,000,000)	0
Repayments of other borrowings	0	(100,000,000)
Preferred stock dividends paid	(7,012,000)	(3,914,000)
Purchase of treasury stock	(39,806,000)	(27,820,000)
Payments of employee taxes withheld from share-based awards	(2,373,000)	(4,196,000)
Proceeds from issuance of common stock	160,000	324,000
Net Cash Provided By (Used In) Financing Activities	992,307,000	661,189,000
Net Increase (Decrease) in Cash and Cash Equivalents	2,699,418,000	(272,854,000)
Cash and Cash Equivalents – Beginning	455,806,000	518,032,000
Cash and Cash Equivalents – Ending	3,155,224,000	245,178,000
Non-cash Investing and Financing Activities:
Transfer of investment securities available for sale to held to maturity	0	500,174,000
Purchases of investment securities held to maturity upon sale of consumer installment loans	436,841,000	0
Transfer of loans held for investment to held for sale	256,465,000	4,136,000
Transfer of loans held for sale to held for investment	$ 14,377,000	$ 0

XML

Description of the Business

6 Months Ended

Jun. 30, 2023

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Description of the Business

DESCRIPTION OF THE BUSINESS

Customers Bancorp, Inc. (“Customers Bancorp”) is a bank holding company engaged in banking activities through its wholly owned subsidiary, Customers Bank ("the Bank”), collectively referred to as “Customers” herein.

Customers Bancorp and its wholly owned subsidiaries, the Bank, and non-bank subsidiaries, serve residents and businesses in Southeastern Pennsylvania (Bucks, Berks, Chester, Philadelphia and Delaware Counties); Harrisburg, Pennsylvania (Dauphin County); Rye Brook, New York (Westchester County); Hamilton, New Jersey (Mercer County); Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire (Rockingham County); Manhattan and Melville, New York; Washington, D.C.; Chicago, Illinois; Dallas, Texas; Orlando and Jacksonville, Florida; Wilmington, North Carolina; and nationally for certain loan and deposit products. The Bank has seven full-service branches and provides commercial banking products, primarily loans and deposits. In addition, the Bank also administratively supports loan and other financial products, including equipment finance leases, to customers through its limited-purpose offices in Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire; Manhattan and Melville, New York; Philadelphia and Lancaster, Pennsylvania; Chicago, Illinois; Dallas, Texas; Wilmington, North Carolina; and other locations. The Bank also serves specialty niche businesses nationwide, including its commercial loans to mortgage companies, commercial equipment financing, SBA lending, specialty lending and consumer loans through relationships with fintech companies.

The Bank is subject to regulation of the Pennsylvania Department of Banking and Securities and the Federal Reserve Bank and is periodically examined by those regulatory authorities.

XML

Significant Accounting Policies and Basis of Presentation

6 Months Ended

Jun. 30, 2023

Accounting Policies [Abstract]

Significant Accounting Policies and Basis of Presentation

SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION

Basis of Presentation

The interim unaudited consolidated financial statements have been prepared in conformity with U.S. GAAP and pursuant to the rules and regulations of the SEC. These interim unaudited consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary to present a fair statement of the financial position and the results of operations and cash flows of Customers Bancorp and subsidiaries for the interim periods presented. Certain information and footnote disclosures normally included in the annual consolidated financial statements have been omitted from these interim unaudited consolidated financial statements as permitted by SEC rules and regulations. The December 31, 2022 consolidated balance sheet presented in this report has been derived from Customers Bancorp’s audited 2022 consolidated financial statements. Management believes that the disclosures are adequate to present fairly the consolidated financial statements as of the dates and for the periods presented. These interim unaudited consolidated financial statements should be read in conjunction with the 2022 consolidated financial statements of Customers Bancorp and subsidiaries included in Customers' Annual Report on Form 10-K for the year ended December 31, 2022 filed with the SEC on February 28, 2023 (the "2022 Form 10-K"). The 2022 Form 10-K describes Customers Bancorp’s significant accounting policies. There have been no material changes to Customers Bancorp's significant accounting policies noted above for the three and six months ended June 30, 2023.

Recently Issued Accounting Standards

Presented below are recently issued accounting standards that Customers has adopted as well as those that the FASB has issued but are not yet effective.

Accounting Standards Adopted in 2022

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-06, Reference Rate Reform (Topic 848) - Deferral of the Sunset Date of Topic 848 and Amendments to the Definition of the Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate Issued December 2022	• Defers the sunset date of ASC 848 that provides optional guidance for a limited period of time to ease the potential burden in accounting for (or derecognizing the effects of) reference rate reform on financial reporting. Specifically, ASC 848 provides optional expedients and exceptions for applying U.S. GAAP to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met. These relate only to those contracts, hedging relationships, and other transactions that reference LIBOR or another reference rate expected to be discontinued because of reference rate reform. Certain optional expedients and exceptions in ASC 848 for contract modifications and hedge accounting apply to derivatives that are affected by the discounting transition, including derivative instruments that use an interest rate for margining, discounting, or contract price alignment that is modified as a result of reference rate reform. • Amends the definition of the SOFR Overnight Index Swap Rate to any rate based on SOFR qualifies as a benchmark interest rate for purposes of applying fair value hedge accounting. • Effective as of December 21, 2022 and ASC 848 can be adopted anytime during the period of January 1, 2020 through December 31, 2024.	• Customers adopted the guidance in ASC 848 during the adoption period for certain optional expedients. • The adoption of ASC 848 did not have a material impact on Customers' financial condition, results of operations and consolidated financial statements. • As of June 30, 2023, Customers has not yet elected to apply optional expedients for certain contract modifications. We plan to elect additional optional expedients in the future, which are not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.

Accounting Standards Adopted in 2023

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-02, Financial Instruments - Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures Issued March 2022	• Eliminates the accounting guidance for TDRs by creditors, and applies the loan refinancing and restructuring guidance when a borrower is experiencing financial difficulty to determine whether a modification results in a new loan or a continuation of an existing loan. • Provides enhanced disclosure requirements for certain loan refinancing and restructurings and disclosure of current-period gross write-offs by year of origination for financing receivables and net investments in leases within the scope of ASC 326. • Effective for fiscal years beginning after December 15, 2022, including interim periods within those fiscal years. Early adoption is permitted, including adoption in any interim period, provided the amendments are adopted as of the beginning of the fiscal year that includes the interim period of adoption. Early adoption is permitted separately for the amendments to TDRs and vintage disclosures. • TDR and vintage disclosures are to be adopted prospectively. An entity may adopt TDR recognition and measurement guidance prospectively or elect to use a modified retrospective transition method, with a cumulative effect adjustment to retained earnings at the beginning of the period of adoption.	• Customers adopted this guidance on January 1, 2023 using a modified retrospective transition method for TDR recognition and measurement. • This guidance did not have a material impact on Customers' financial condition, results of operations and consolidated financial statements. • Additional disclosures related to gross write-offs by year of origination and certain loan modifications to borrowers experiencing financial difficulty are presented in NOTE 7 – LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES.

Accounting Standards Issued But Not Yet Adopted

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-03, Fair Value Measurement (Topic 820): Fair Value Measurement of Equity Securities Subject to Contractual Sale Restrictions Issued June 2022	• Clarifies that a contractual restriction on the sale of an equity security is not considered part of the unit of account of the equity security and not considered in measuring fair value. • Prohibits recognition and measurement of a contractual sale restriction on the sale of an equity security as a separate unit of account. • Provides disclosure requirements for the equity securities subject to contractual sale restrictions. • Effective for fiscal years beginning after December 15, 2023, including interim periods within those fiscal years. Early adoption is permitted for both interim and annual financial statements that have not yet been issued or made available for issuance.	• Customers will adopt this guidance on January 1, 2024. This guidance is not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.
ASU 2023-02, Investments - Equity Method and Joint Ventures (Topic 323): Accounting for Investments in Tax Credit Structures Using the Proportional Amortization Method Issued March 2023	• Provides an election to account for tax equity investments, regardless of the tax credit program, using the proportional amortization method provided that certain conditions are met. • Effective for fiscal years beginning after December 15, 2023, including interim periods within those fiscal years. Early adoption is permitted for any interim period, as of the beginning of the fiscal year that includes that interim period.	• Customers will adopt this guidance on January 1, 2024. This guidance is not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.

XML

Earnings (Loss) Per Share

6 Months Ended

Jun. 30, 2023

Earnings Per Share [Abstract]

Earnings (Loss) Per Share

EARNINGS (LOSS) PER SHARE

The following are the components and results of Customers' earnings per common share calculations for the periods presented.

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands, except share and per share data)	2023		2022		2023		2022
Net income available to common shareholders	$	44,007	$	56,519	$	94,272	$	131,415
Weighted-average number of common shares outstanding – basic	31,254,125		32,712,616		31,535,103		32,834,150
Share-based compensation plans	337,017		866,397		430,894		1,116,823
Weighted-average number of common shares – diluted	31,591,142		33,579,013		31,965,997		33,950,973
Basic earnings per common share	$	1.41	$	1.73	2.99		4.00
Diluted earnings per common share	1.39		1.68		2.95		3.87

The following are securities that could potentially dilute basic earnings per common share in future periods that were not included in the computation of diluted earnings per common share because either the performance conditions for certain of the share-based compensation awards have not been met or to do so would have been anti-dilutive for the periods presented.

	Three Months Ended June 30,		Six Months Ended June 30,
	2023	2022	2023	2022
Anti-dilutive securities:
Share-based compensation awards	1,718,281	404,473	1,410,180	106,198

XML

Changes in Accumulated Other Comprehensive Income (Loss) By Component

6 Months Ended

Jun. 30, 2023

Equity [Abstract]

Changes in Accumulated Other Comprehensive Income (Loss) By Component

CHANGES IN ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) BY COMPONENT

The following tables present the changes in accumulated other comprehensive income (loss) by component for the three and six months ended June 30, 2023 and 2022. Amounts in parentheses indicate reductions to AOCI.

	Unrealized Gains (Losses) on Available for Sale Securities (1)
	Three Months Ended June 30,
(amounts in thousands)	2023		2022
Balance at April 1	$	(156,276)	$	(62,548)
Unrealized gains (losses) arising during period, before tax	(17,401)		(88,224)
Income tax effect	4,420		22,938
Other comprehensive income (loss) before reclassifications	(12,981)		(65,286)
Reclassification adjustments for (gains) losses included in net income, before tax	—		3,991
Income tax effect	—		(1,038)
Amounts reclassified from accumulated other comprehensive income (loss) to net income	—		2,953
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	1,449		—
Income tax effect	(368)		—
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	1,081		—
Net current-period other comprehensive income (loss)	(11,900)		(62,333)
Balance at June 30	$	(168,176)	$	(124,881)

	Unrealized Gains (Losses) Available for Sale Securities (1)
	Six Months Ended June 30,
(amounts in thousands)	2023		2022
Balance at January 1	$	(163,096)	$	(4,980)
Unrealized gains (losses) arising during period, before tax	(9,131)		(167,082)
Income tax effect	2,319		43,441
Other comprehensive income (loss) before reclassifications	(6,812)		(123,641)
Reclassification adjustments for (gains) losses included in net income, before tax	—		5,054
Income tax effect	—		(1,314)
Amounts reclassified from accumulated other comprehensive income (loss) to net income	—		3,740
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	2,321		—
Income tax effect	(589)		—
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	1,732		—
Net current-period other comprehensive income (loss)	(5,080)		(119,901)
Balance at June 30	$	(168,176)	$	(124,881)

(1)Reclassification amounts for AFS debt securities are reported as gain (loss) on sale of investment securities and amortization of unrealized losses on debt securities transferred from available-for-sale to held-to-maturity is reported within interest income on the consolidated statements of income.

XML

Investment Securities

6 Months Ended

Jun. 30, 2023

Investments, Debt and Equity Securities [Abstract]

Investment Securities

INVESTMENT SECURITIES

Investment securities at fair value

The amortized cost, approximate fair value and allowance for credit losses of investment securities at fair value as of June 30, 2023 and December 31, 2022 are summarized as follows:

	June 30, 2023 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Available for sale debt securities:
Asset-backed securities	$	135,188	$	(1,563)	$	—	$	(7,088)	$	126,537
Agency-guaranteed residential collateralized mortgage obligations	138,869		—		—		(13,561)		125,308
Collateralized loan obligations	848,861		—		396		(18,004)		831,253
Commercial mortgage-backed securities	136,941		—		—		(4,467)		132,474
Corporate notes	642,757		(1,876)		206		(61,336)		579,751
Private label collateralized mortgage obligations	1,082,913		—		1,469		(81,765)		1,002,617
Available for sale debt securities	$	2,985,529	$	(3,439)	$	2,071	$	(186,221)	2,797,940
Equity securities (2)									26,698
Total investment securities, at fair value									$	2,824,638

	December 31, 2022 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Available for sale debt securities:
Asset-backed securities	$	169,170	$	(578)	$	—	$	(8,050)	$	160,542
Agency-guaranteed residential collateralized mortgage obligations	147,481		—		—		(13,617)		133,864
Collateralized loan obligations	896,992		—		88		(24,342)		872,738
Commercial mortgage-backed securities	142,222		—		1		(5,866)		136,357
Corporate notes	657,086		—		45		(61,878)		595,253
Private label collateralized mortgage obligations	1,125,583		—		308		(63,630)		1,062,261
Available for sale debt securities	$	3,138,534	$	(578)	$	442	$	(177,383)	2,961,015
Equity securities (2)									26,485
Total investment securities, at fair value									$	2,987,500

(1)Accrued interest on AFS debt securities totaled $17.5 million and $16.7 million at June 30, 2023 and December 31, 2022, respectively, and is included in accrued interest receivable on the consolidated balance sheet.

(2)Includes perpetual preferred stock issued by domestic banks and domestic bank holding companies and equity securities issued by fintech companies, without a readily determinable fair value, and CRA-qualified mutual fund shares at June 30, 2023 and December 31, 2022. No impairments or measurement adjustments have been recorded on the equity securities without a readily determinable fair value since acquisition.

Customers' transactions with unconsolidated VIEs include sales of consumer installment loans and investments in the securities issued by the VIEs. Customers is not the primary beneficiary of the VIEs because Customers has no right to make decisions that will most significantly affect the economic performance of the VIEs. Customers' continuing involvement with the unconsolidated VIEs is not significant. Customers' continuing involvement is not considered to be significant when Customers only invests in securities issued by the VIE and was not involved in the design of the VIE or when Customers has transferred financial assets to the VIE for only cash consideration. Customers' investments in the securities issued by the VIEs are classified as AFS or HTM debt securities on the consolidated balance sheets, and represent Customers' maximum exposure to loss.

There were no sales of AFS debt securities for the three and six months ended June 30, 2023. Proceeds from the sale of AFS debt securities were $399.0 million and $555.0 million for the three and six months ended June 30, 2022, respectively. The following table presents gross realized gains and realized losses from the sale of AFS debt securities for the three and six months ended June 30, 2023 and 2022:

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	2023		2022		2023		2022
Gross realized gains	$	—	$	2,003	$	—	$	2,563
Gross realized losses	—		(5,032)		—		(6,655)
Net realized gains (losses) on sale of available for sale debt securities	$	—	$	(3,029)	$	—	$	(4,092)

These gains (losses) were determined using the specific identification method and were reported as net gain (loss) on sale of investment securities within non-interest income on the consolidated statements of income.

The following table presents AFS debt securities by stated maturity. Debt securities backed by mortgages and other assets have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	June 30, 2023
(amounts in thousands)	Amortized Cost		Fair Value
Due in one year or less	$	7,500	$	7,425
Due after one year through five years	521,866		479,208
Due after five years through ten years	113,391		93,118
Asset-backed securities	135,188		126,537
Agency-guaranteed residential collateralized mortgage obligations	138,869		125,308
Collateralized loan obligations	848,861		831,253
Commercial mortgage-backed securities	136,941		132,474
Private label collateralized mortgage obligations	1,082,913		1,002,617
Total available for sale debt securities	$	2,985,529	$	2,797,940

Gross unrealized losses and fair value of Customers' AFS debt securities for which an allowance for credit losses has not been recorded, aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023
	Less Than 12 Months				12 Months or More				Total
(amounts in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Available for sale debt securities:
Asset-backed securities	$	21,932	$	(23)	$	52,780	$	(3,409)	$	74,712	$	(3,432)
Agency-guaranteed residential collateralized mortgage obligations	—		—		125,308		(13,561)		125,308		(13,561)
Collateralized loan obligations	89,992		(2,442)		599,341		(15,562)		689,333		(18,004)
Commercial mortgage-backed securities	17,756		(506)		114,718		(3,961)		132,474		(4,467)
Corporate notes	105,912		(3,892)		424,070		(50,457)		529,982		(54,349)
Private label collateralized mortgage obligations	296,673		(22,216)		594,574		(59,549)		891,247		(81,765)
Total	$	532,265	$	(29,079)	$	1,910,791	$	(146,499)	$	2,443,056	$	(175,578)

	December 31, 2022
	Less Than 12 Months				12 Months or More				Total
(amounts in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Available for sale debt securities:
Asset-backed securities	$	160,542	$	(8,050)	$	—	$	—	$	160,542	$	(8,050)
Agency-guaranteed residential collateralized mortgage obligations	133,864		(13,617)		—		—		133,864		(13,617)
Collateralized loan obligations	386,701		(13,516)		315,270		(10,826)		701,971		(24,342)
Commercial mortgage-backed securities	39,828		(1,410)		93,005		(4,456)		132,833		(5,866)
Corporate notes	386,464		(36,119)		178,955		(25,759)		565,419		(61,878)
Private label collateralized mortgage obligations	478,096		(29,364)		314,332		(34,266)		792,428		(63,630)
Total	$	1,585,495	$	(102,076)	$	901,562	$	(75,307)	$	2,487,057	$	(177,383)

At June 30, 2023, there were 40 AFS debt securities with unrealized losses in the less-than-twelve-months category and 121 AFS debt securities with unrealized losses in the twelve-months-or-more category. Except for the four asset-backed securities and nine corporate notes where there was a deterioration in future estimated cash flows as further discussed below, the unrealized losses were principally due to changes in market interest rates that resulted in a negative impact on the respective securities' fair value and are expected to be recovered when market prices recover or at maturity. Customers does not intend to sell any of the 161 securities, and it is not more likely than not that Customers will be required to sell any of the 161 securities before recovery of the amortized cost basis. At December 31, 2022, there were 156 AFS debt securities in an unrealized loss position.

Customers recorded an allowance for credit losses on four asset-backed securities and nine corporate notes where there was a deterioration in future estimated cash flows during the three and six months ended June 30, 2023 and on four asset-backed securities during the three and six months ended June 30, 2022. A discounted cash flow approach is used to determine the amount of the allowance. The cash flows expected to be collected, after considering expected prepayments, are discounted at the original effective interest rate. The amount of the allowance is limited to the difference between the amortized cost basis of the security and its estimated fair value.

The following tables present the activity in the allowance for credit losses on AFS debt securities, by major security type, for the periods presented:

	Three Months Ended June 30,
	2023						2022
(amounts in thousands)	Asset-backed securities		Corporate notes		Total		Asset-backed securities		Corporate notes		Total
Balance at April 1	$	790	$	1,383	$	2,173	$	728	$	—	$	728
Credit losses on securities for which credit losses were not previously recorded	—		233		233		329		—		329
Credit losses on previously impaired securities	773		260		1,033		—		—		—
Decrease in allowance for credit losses on previously impaired securities	—		—		—		(646)		—		(646)
Balance at June 30	$	1,563	$	1,876	$	3,439	$	411	$	—	$	411

	Six Months Ended June 30,
	2023						2022
(amounts in thousands)	Asset-backed securities		Corporate notes		Total		Asset-backed securities		Corporate notes		Total
Balance at January 1	$	578	$	—	$	578	$	—	$	—	$	—
Credit losses on securities for which credit losses were not previously recorded	—		1,876		1,876		411		—		411
Credit losses on previously impaired securities	1,046		—		1,046		—		—		—
Decrease in allowance for credit losses on previously impaired securities	(61)		—		(61)		—		—		—
Balance at June 30	$	1,563	$	1,876	$	3,439	$	411	$	—	$	411

At June 30, 2023 and December 31, 2022, no securities holding of any one issuer, other than the U.S. government and its agencies, amounted to greater than 10% of shareholders' equity.

At June 30, 2023, Customers Bank had pledged AFS investment securities aggregating $1.5 billion in fair value as collateral for immediately available liquidity from FRB, including the BTFP. The counterparty does not have the ability to sell or repledge these securities.

Investment securities held to maturity

The amortized cost, approximate fair value and allowance for credit losses of investment securities held to maturity as of June 30, 2023 and December 31, 2022 are summarized as follows:

	June 30, 2023 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Net Carrying Value		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Held to maturity debt securities:
Asset-backed securities	$	719,551	$	—	$	719,551	$	—	$	(5,117)	$	714,434
Agency-guaranteed residential mortgage-backed securities	7,115		—		7,115		—		(669)		6,446
Agency-guaranteed commercial mortgage-backed securities	1,889		—		1,889		—		(103)		1,786
Agency-guaranteed residential collateralized mortgage obligations	196,206		—		196,206		—		(16,504)		179,702
Agency-guaranteed commercial collateralized mortgage obligations	148,066		—		148,066		—		(9,239)		138,827
Private label collateralized mortgage obligations	185,733		—		185,733		—		(14,680)		171,053
Total held to maturity debt securities	$	1,258,560	$	—	$	1,258,560	$	—	$	(46,312)	$	1,212,248

	December 31, 2022 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Net Carrying Value		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Held to maturity debt securities:
Asset-backed securities	$	361,107	$	—	$	361,107	$	—	$	(4,974)	$	356,133
Agency-guaranteed residential mortgage-backed securities	7,189		—		7,189				(563)		6,626
Agency-guaranteed commercial mortgage-backed securities	1,928		—		1,928		—		(104)		1,824
Agency-guaranteed residential collateralized mortgage obligations	204,495		—		204,495		—		(18,376)		186,119
Agency-guaranteed commercial collateralized mortgage obligations	151,711		—		151,711		—		(9,435)		142,276
Private label collateralized mortgage obligations	113,829		—		113,829		—		(12,994)		100,835
Total held to maturity debt securities	$	840,259	$	—	$	840,259	$	—	$	(46,446)	$	793,813

(1)Accrued interest on HTM debt securities totaled $1.4 million and $1.0 million at June 30, 2023 and December 31, 2022, respectively, and is included in accrued interest receivable on the consolidated balance sheet.

On June 30, 2023, Customers sold consumer installment loans that were classified as held for sale with a carrying value of $556.7 million, inclusive of $154.0 million of other installment loans transferred from held for investment to held for sale during the three months ended June 30, 2023, accrued interest and unamortized deferred loan origination costs, to two third-party sponsored VIEs. As part of these sales, Customers recognized a loss on sale of $1.2 million, inclusive of transaction costs, in gain (loss) on sale of SBA and other loans within non-interest income in the consolidated statement of income. Customers provided financing to the purchasers for a portion of the sale price in the form of $436.8 million of asset-backed securities, presented in the table above, collateralized by the sold loans. Customers will act as the servicer for the sold consumer installment loans to one of the VIEs, and will receive a servicing fee. Customers recognized a servicing asset of $3.8 million upon sale.

At the time of the sale, and at each subsequent reporting period, Customers is required to evaluate its involvement with the VIEs to determine if it holds a variable interest in the VIEs and, if so, if Customers is the primary beneficiary of the VIEs. If Customers is both a variable interest holder and the primary beneficiary of the VIEs, it would be required to consolidate the VIEs. As of June 30, 2023, Customers concluded that its investments in asset-backed securities as well as the servicing fees are considered variable interests in the VIEs as there is a possibility, even if remote, that would result in Customers' interests in the asset-backed securities or the servicing fees absorbing some of the losses of the VIEs.

After concluding that Customers has one or more variable interests in the VIEs, Customers must determine if it is the primary beneficiary of the VIEs. U.S. GAAP defines the primary beneficiary as the entity that has both an economic exposure to the VIE as well as the power to direct the activities that are determined to be most significant to the economic performance of the VIE. In order to make this determination, Customers needed to first establish which activities are the most significant to the economic performance of the VIEs. Based on a review of the VIEs' activities, Customers concluded the servicing activities, specifically those performed for significantly delinquent loans contribute most significantly to the performance of the loans and thus the VIEs. The conclusion is based upon review of the historical performance of the types of consumer installment loans sold to the VIEs, as well as consideration of which activities performed by the owner or servicer of the loans contribute most significantly to the ultimate performance of the loans. The loan servicing agreement between Customers and the VIE for a portion of the sold consumer loans provide that the VIE has substantive kick-out rights to replace Customers as the servicer with or without cause. Accordingly, as a holder of the asset-backed securities and the servicer of the loans, Customers does not have the power to direct the servicing of significantly delinquent loans given the VIEs' substantive kick-out rights. As discussed above, Customers is not the servicer for the sold consumer loans to one of the VIEs and therefore does not have the power to direct the activities that most significantly impact the economic performance of this VIE. As the activities which most significantly affect the performance of the VIEs are not controlled by Customers, Customers has concluded that it is therefore not the primary beneficiary and does not consolidate the VIEs. Customers accounted for its investments in the asset-backed securities as HTM debt securities on the consolidated balance sheet.

The following table presents HTM debt securities by stated maturity. Debt securities backed by mortgages and other assets have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	June 30, 2023
(amounts in thousands)	Amortized Cost		Fair Value
Asset-backed securities	$	719,551	$	714,434
Agency-guaranteed residential mortgage-backed securities	7,115		6,446
Agency-guaranteed commercial mortgage-backed securities	1,889		1,786
Agency-guaranteed residential collateralized mortgage obligations	196,206		179,702
Agency-guaranteed commercial collateralized mortgage obligations	148,066		138,827
Private label collateralized mortgage obligations	185,733		171,053
Total held to maturity debt securities	$	1,258,560	$	1,212,248

Customers recorded no allowance for credit losses on investment securities classified as held to maturity at June 30, 2023 and December 31, 2022. The U.S. government agency securities represent obligations issued by a U.S. government-sponsored enterprise or other federal government agency that are explicitly or implicitly guaranteed by the U.S. federal government and therefore, assumed to have zero credit losses. The private label collateralized mortgage obligations are highly rated and with sufficient overcollateralization, and therefore have zero expected credit losses. Customers recorded no allowance for its investments in the asset-backed securities. Customers considered the seniority of its beneficial interests, which include overcollateralization of these asset-backed securities in the estimate of the ACL at June 30, 2023 and December 31, 2022. The unrealized losses on HTM debt securities with no ACL were due to changes in market interest rates that resulted in a negative impact on the respective securities' fair value and are expected to be recovered when market prices recover or at maturity.

Credit Quality Indicators

Customers monitors the credit quality of HTM debt securities primarily through credit ratings provided by rating agencies. Investment grade debt securities are rated BBB- or higher by S&P Global Ratings, Baa3 or higher by Moody's Investors Service or equivalent ratings by other rating agencies, and are generally considered to be of low credit risk. Except for the asset-backed securities and a private label collateralized mortgage obligation, all of the HTM debt securities held by Customers were investment grade or U.S. government agency guaranteed securities that were not rated at June 30, 2023 and December 31, 2022. The asset-backed securities and a private label collateralized mortgage obligation are not rated by rating agencies. Customers monitors the credit quality of these asset-backed securities and a private label collateralized mortgage obligation by evaluating the performance of the sold consumer installment loans and other underlying loans against the overcollateralization available for these securities.

The following table presents the amortized cost of HTM debt securities based on their lowest credit rating available:

	June 30, 2023
(amounts in thousands)	AAA		AA		A		BBB		Not Rated		Total
Held to maturity debt securities:
Asset-backed securities	$	—	$	—	$	—	$	—	$	719,551	$	719,551
Agency-guaranteed residential mortgage-backed securities	—		—		—		—		7,115		7,115
Agency-guaranteed commercial mortgage-backed securities	—		—		—		—		1,889		1,889
Agency-guaranteed residential collateralized mortgage obligations	—		—		—		—		196,206		196,206
Agency-guaranteed commercial collateralized mortgage obligations	—		—		—		—		148,066		148,066
Private label collateralized mortgage obligations	68,435		18,133		25,848		—		73,317		185,733
Total held to maturity debt securities	$	68,435	$	18,133	$	25,848	$	—	$	1,146,144	$	1,258,560

Customers has elected to not estimate an ACL on accrued interest receivable on HTM debt securities, as it already has a policy in place to reverse or write-off accrued interest, through interest income, for debt securities in nonaccrual status in a timely manner. At June 30, 2023 and December 31, 2022, there were no HTM debt securities past due under the terms of their agreements or in nonaccrual status.

At June 30, 2023 and December 31, 2022, Customers Bank had pledged HTM investment securities aggregating $426.8 million and $16.7 million in fair value, respectively, as collateral primarily for immediately available liquidity from FRB, including the BTFP and unused lines of credit with another financial institution. The counterparties do not have the ability to sell or repledge these securities.

XML

Loans Held for Sale

6 Months Ended

Jun. 30, 2023

Receivable, Held-for-Sale [Abstract]

Loans Held for Sale

LOANS HELD FOR SALE

The composition of loans held for sale as of June 30, 2023 and December 31, 2022 was as follows:

(amounts in thousands)	June 30, 2023		December 31, 2022
Commercial loans:
Multifamily loans, at lower of cost or fair value	$	—	$	4,079
Total commercial loans held for sale	—		4,079
Consumer loans:
Home equity conversion mortgages, at lower of cost or fair value	—		507
Residential mortgage loans, at fair value	1,234		322
Personal installment loans, at lower of cost or fair value	76,874		133,801
Other installment loans, at lower of cost or fair value	—		189,603
Total consumer loans held for sale	78,108		324,233
Loans held for sale	$	78,108	$	328,312

There were no  NPLs in total loans held for sale as of June 30, 2023. Total loans held for sale included NPLs of $6.2 million as of December 31, 2022.

On June 30, 2023, Customers sold $556.7 million of personal and other installment loans that were classified as held for sale, inclusive of $154.0 million of other installment loans transferred from held for investment to held for sale during the three months ended June 30, 2023, accrued interest and unamortized deferred loan origination costs, to two third-party sponsored VIEs. Customers provided financing to the purchasers for a portion of the sales price in the form of $436.8 million of asset-backed securities while $115.1 million of the remaining sales proceeds were paid in cash. Refer to NOTE 5 – INVESTMENT SECURITIES for additional information.

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases

6 Months Ended

Jun. 30, 2023

Receivables [Abstract]

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases

LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES

The following table presents loans and leases receivable as of June 30, 2023 and December 31, 2022.

(amounts in thousands)	June 30, 2023		December 31, 2022
Loans and leases receivable, mortgage warehouse, at fair value	$	1,006,268	$	1,323,312
Loans receivable, PPP	188,763		998,153
Loans and leases receivable:
Commercial:
Commercial and industrial:
Specialty lending (1)	5,534,832		5,412,887
Other commercial and industrial	1,154,475		1,259,943
Multifamily	2,151,734		2,213,019
Commercial real estate owner occupied	842,042		885,339
Commercial real estate non-owner occupied	1,211,091		1,290,730
Construction	212,214		162,009
Total commercial loans and leases receivable	11,106,388		11,223,927
Consumer:
Residential real estate	487,199		497,952
Manufactured housing	41,664		45,076
Installment:
Personal	752,470		964,641
Other	250,047		413,298
Total consumer loans receivable	1,531,380		1,920,967
Loans and leases receivable	12,637,768		13,144,894
Allowance for credit losses on loans and leases	(139,656)		(130,924)
Total loans and leases receivable, net of allowance for credit losses on loans and leases (2)	$	13,693,143	$	15,335,435

(1)Includes direct finance equipment leases of $186.1 million and $157.4 million at June 30, 2023 and December 31, 2022, respectively.

(2)Includes deferred (fees) costs and unamortized (discounts) premiums, net of $(83.3) million and $(21.5) million at June 30, 2023 and December 31, 2022, respectively.

Customers' total loans and leases receivable includes loans receivable which are reported at fair value based on an election made to account for these loans at fair value and loans and leases receivable which are predominately reported at their outstanding unpaid principal balance, net of charge-offs, deferred costs and fees and unamortized premiums and discounts, and are evaluated for impairment. The total amount of accrued interest recorded for total loans was $99.8 million and $105.5 million at June 30, 2023 and December 31, 2022, respectively, and is presented in accrued interest receivable in the consolidated balance sheet. At June 30, 2023 and December 31, 2022, there were $17.1 million and $11.5 million of individually evaluated loans that were collateral-dependent, respectively. Substantially all individually evaluated loans were collateral-dependent and consisted primarily of commercial and industrial, commercial real estate, and residential real estate loans. Collateral-dependent commercial and industrial loans were secured by accounts receivable, inventory and equipment; collateral-dependent commercial real estate loans were secured by commercial real estate assets; and residential real estate loans were secured by residential real estate assets.

Loans receivable, mortgage warehouse, at fair value

Mortgage warehouse loans consist of commercial loans to mortgage companies. These mortgage warehouse lending transactions are subject to master repurchase agreements. As a result of the contractual provisions, for accounting purposes, control of the underlying mortgage loan has not transferred and the rewards and risks of the mortgage loans are not assumed by Customers. The mortgage warehouse loans are designated as loans held for investment and reported at fair value based on an election made to account for the loans at fair value. Pursuant to the agreements, Customers funds the pipelines for these mortgage lenders by sending payments directly to the closing agents for funded mortgage loans and receives proceeds directly from third party investors when the underlying mortgage loans are sold into the secondary market. The fair value of the mortgage warehouse loans is estimated as the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The interest rates on these loans are variable, and the lending transactions are short-term, with an average life under 30 days from purchase to sale. The primary goal of these lending transactions is to provide liquidity to mortgage companies.

At June 30, 2023 and December 31, 2022, all of Customers' commercial mortgage warehouse loans were current in terms of payment. As these loans are reported at their fair value, they do not have an ACL and are therefore excluded from ACL-related disclosures.

Loans receivable, PPP

Customers had $188.8 million and $998.2 million of PPP loans outstanding as of June 30, 2023 and December 31, 2022, respectively, which are fully guaranteed by the SBA, provided that the SBA's eligibility criteria are met and earn a fixed interest rate of 1.00%. Customers recognized interest income, including net origination fees, of $1.6 million and $25.2 million for the three and six months ended June 30, 2023, respectively. Customers recognized interest income, including net origination fees, of $20.6 million and $57.5 million for the three and six months ended June 30, 2022, respectively.

PPP loans include an embedded credit enhancement from the SBA, which guarantees 100% of the principal and interest owed by the borrower provided that the SBA's eligibility criteria are met. As a result, the eligible PPP loans do not have an ACL and are therefore excluded from ACL-related disclosures.

Loans and leases receivable

The following tables summarize loans and leases receivable by loan and lease type and performance status as of June 30, 2023 and December 31, 2022:

	June 30, 2023
(amounts in thousands)	30-59 Days past due (1)		60-89 Days past due (1)		90 Days or more past due (2)		Total past due		Loans and leases not past due (3)(4)		Total loans and leases (4)
Commercial and industrial, including specialty lending	$	2,516	$	104	$	4,081	$	6,701	$	6,682,606	$	6,689,307
Multifamily	—		—		2,950		2,950		2,148,784		2,151,734
Commercial real estate owner occupied	—		134		3,251		3,385		838,657		842,042
Commercial real estate non-owner occupied	—		—		—		—		1,211,091		1,211,091
Construction	—		—		—		—		212,214		212,214
Residential real estate	1,751		1,586		3,764		7,101		480,098		487,199
Manufactured housing	380		506		3,538		4,424		37,240		41,664
Installment	9,558		7,679		6,537		23,774		978,743		1,002,517
Total	$	14,205	$	10,009	$	24,121	$	48,335	$	12,589,433	$	12,637,768

	December 31, 2022
(amounts in thousands)	30-59 Days past due (1)		60-89 Days past due (1)		90 Days or more past due (2)		Total past due		Loans and leases not past due (3)		Total loans and leases (4)
Commercial and industrial, including specialty lending	$	3,123	$	717	$	1,415	$	5,255	$	6,667,575	$	6,672,830
Multifamily	10,684		5,217		1,143		17,044		2,195,975		2,213,019
Commercial real estate owner occupied	5,173		—		2,704		7,877		877,462		885,339
Commercial real estate non-owner occupied	2,136		—		11		2,147		1,288,583		1,290,730
Construction	—		—		—		—		162,009		162,009
Residential real estate	5,208		1,157		3,158		9,523		488,429		497,952
Manufactured housing	901		537		3,346		4,784		40,292		45,076
Installment	11,246		7,942		9,527		28,715		1,349,224		1,377,939
Total	$	38,471	$	15,570	$	21,304	$	75,345	$	13,069,549	$	13,144,894

(1)Includes past due loans and leases that are accruing interest because collection is considered probable.

(2)Includes loans amounting to $0.9 million and $1.9 million as of June 30, 2023 and December 31, 2022, respectively, that are still accruing interest because collection is considered probable.

(3)Loans and leases where next payment due is less than 30 days from the report date. The tables exclude PPP loans of $188.8 million, of which $2.4 million were 30-59 days past due and $144.2 million were 60 days or more past due as of June 30, 2023, and PPP loans of $998.2 million, of which $0.6 million were 30-59 days past due and $36.0 million were 60 days or more past due as of December 31, 2022. Claims for guarantee payments are submitted to the SBA for eligible PPP loans more than 60 days past due.

(4)Includes PCD loans of $204.1 million and $8.3 million at June 30, 2023 and December 31, 2022, respectively. On June 15, 2023, Customers acquired $631.0 million of Venture Banking loan portfolio (included within Specialty Lending above) from the FDIC, which included $228.7 million of PCD loans.

Nonaccrual Loans and Leases

The following table presents the amortized cost of loans and leases held for investment on nonaccrual status.

	June 30, 2023 (1)						December 31, 2022 (1)
(amounts in thousands)	Nonaccrual loans with no related allowance		Nonaccrual loans with related allowance		Total nonaccrual loans		Nonaccrual loans with no related allowance		Nonaccrual loans with related allowance		Total nonaccrual loans
Commercial and industrial, including specialty lending	$	3,281	$	1,160	$	4,441	$	1,731	$	30	$	1,761
Multifamily	4,022		—		4,022		1,143		—		1,143
Commercial real estate owner occupied	3,304		—		3,304		2,768		—		2,768
Residential real estate	7,306		—		7,306		6,922		—		6,922
Manufactured housing	—		2,634		2,634		—		2,410		2,410
Installment	—		6,537		6,537		—		9,527		9,527
Total	$	17,913	$	10,331	$	28,244	$	12,564	$	11,967	$	24,531

(1) Presented at amortized cost basis.

Interest income recognized on nonaccrual loans was insignificant for the three and six months ended June 30, 2023 and 2022. Accrued interest reversed when the loans went to nonaccrual status was insignificant for the three and six months ended June 30, 2023 and 2022.

Allowance for credit losses on loans and leases

The changes in the ACL on loans and leases by loan and lease type for the three and six months ended June 30, 2023 and 2022 are presented in the tables below.

(amounts in thousands)	Commercial and industrial (1)		Multifamily		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Installment		Total
Three Months Ended June 30, 2023
Ending Balance, March 31, 2023	$	20,050	$	15,084	$	8,472	$	11,032	$	2,336	$	6,853	$	4,339	$	62,115	$	130,281
Allowance for credit losses on FDIC PCD loans, net of charge-offs (2)	2,576		—		—		—		—		—		—		—		2,576
Charge-offs	(432)		(1,448)		—		(288)		—		(27)		—		(16,384)		(18,579)
Recoveries	174		—		34		22		—		3		—		2,782		3,015
Provision (benefit) for credit losses on loans and leases	6,724		1,764		1,709		2,729		303		17		(1)		9,118		22,363
Ending Balance, June 30, 2023	$	29,092	$	15,400	$	10,215	$	13,495	$	2,639	$	6,846	$	4,338	$	57,631	$	139,656
Six Months Ended June 30, 2023
Ending Balance, December 31, 2022	$	17,582	$	14,541	$	6,454	$	11,219	$	1,913	$	6,094	$	4,430	$	68,691	$	130,924
Allowance for credit losses on FDIC PCD loans, net of charge-offs (2)	2,576		—		—		—		—		—		—		—		$	2,576
Charge-offs	(592)		(1,448)		—		(4,527)		—		(27)		—		(33,099)		$	(39,693)
Recoveries	405		—		34		27		116		5		—		4,891		$	5,478
Provision (benefit) for credit losses on loans and leases	9,121		2,307		3,727		6,776		610		774		(92)		17,148		$	40,371
Ending Balance, June 30, 2023	$	29,092	$	15,400	$	10,215	$	13,495	$	2,639	$	6,846	$	4,338	$	57,631	$	139,656

(amounts in thousands)	Commercial and industrial (1)		Multifamily		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Installment		Total
Three Months Ended June 30, 2022
Ending Balance, March 31, 2022	$	10,765	$	7,437	$	3,841	$	5,955	$	939	$	4,685	$	4,342	$	107,883	$	145,847
Charge-offs	(276)		(1,990)		—		(163)		—		—		—		(12,851)		(15,280)
Recoveries	692		—		42		4		103		39		—		919		1,799
Provision (benefit) for credit losses on loans and leases	(100)		4,318		862		3,084		137		854		(262)		15,271		24,164
Ending Balance, June 30, 2022	$	11,081	$	9,765	$	4,745	$	8,880	$	1,179	$	5,578	$	4,080	$	111,222	$	156,530
Six Months Ended June 30, 2022
Ending Balance, December 31, 2021	$	12,702	$	4,477	$	3,213	$	6,210	$	692	$	2,383	$	4,278	$	103,849	$	137,804
Charge-offs	(578)		(1,990)		—		(163)		—		(4)		—		(21,716)		(24,451)
Recoveries	1,053		337		49		12		216		45		—		2,032		3,744
Provision (benefit) for credit losses on loans and leases	(2,096)		6,941		1,483		2,821		271		3,154		(198)		27,057		39,433
Ending Balance, June 30, 2022	$	11,081	$	9,765	$	4,745	$	8,880	$	1,179	$	5,578	$	4,080	$	111,222	$	156,530

(1)    Includes Specialty Lending.

(2)    Represents $8.7 million of allowance for credit losses on PCD loans recognized upon acquisition of a Venture Banking loan portfolio (included within Specialty Lending) from the FDIC on June 15, 2023, net of $6.2 million of charge-offs for certain of these PCD loans upon acquisition.

At June 30, 2023, the ACL on loans and leases was $139.7 million, an increase of $8.8 million from the December 31, 2022 balance of $130.9 million. The increase in ACL for the three and six months ended June 30, 2023 was primarily attributable to additional provision for credit losses from the recognition of weaker macroeconomic forecasts and the recognition of ACL for PCD loans acquired from the FDIC, net of related charge-offs upon acquisition, partially offset by a decrease in consumer installment loans.

Loan Modifications for Borrowers Experiencing Financial Difficulty

Customers adopted ASU 2022-02, Financial Instruments - Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures ("ASU 2022-02") effective January 1, 2023. The amendments in ASU 2022-02 eliminated the recognition and measurement of TDRs and enhanced the disclosures for loan modifications to borrowers experiencing financial difficulty. Refer to NOTE 2 – SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION for additional information on the adoption.

A borrower is considered to be experiencing financial difficulty when there is a significant doubt about the borrower's ability to make the required principal and interest payments on the loan or to get an equivalent financing from another creditor at a market rate for a similar loan.

When borrowers are experiencing financial difficulty, Customers may make certain loan modifications as part of loss mitigation strategies to maximize expected payment. To be classified as a modification made to a borrower experiencing financial difficulty the modification must be in the form of an interest rate reduction, principal forgiveness, or an other-than-insignificant payment delay (payment deferral), term extension, or combinations thereof.

Customers will generally try other forms of relief before principal forgiveness but would define any contractual reduction in the amount of principal due without receiving payment or assets as forgiveness. For the purpose of this disclosure, Customers considers any contractual change in interest rate that results in a reduction in interest rate relative to the current stated interest rate as an interest rate reduction. Generally, Customers would consider any delay in payment of greater than 90 days in the last 12 months to be significant. Term extensions extend the original contractual maturity of the loan. For the purpose of this disclosure, modification of contingent payment features or covenants that would have accelerated payment are not considered term extensions.

The following table presents the amortized cost of loans that were modified to borrowers experiencing financial difficulty for the three and six months ended June 30, 2023, disaggregated by class of financing receivable and type of modification granted.

	Three Months Ended June 30, 2023
(dollars in thousands)	Term Extension		Payment Deferral		Debt Forgiveness		Interest Rate Reduction and Term Extension		Total		Percentage of Total by Financing Class
Manufactured housing	$	52	$	—	$	—	$	229	$	281	0.67	%
Personal installment	3,540		180		183		—		3,903		0.52	%
Total	$	3,592	$	180	$	183	$	229	$	4,184

	Six Months Ended June 30, 2023
(dollars in thousands)	Term Extension		Payment Deferral		Debt Forgiveness		Interest Rate Reduction and Term Extension		Total		Percentage of Total by Financing Class
Commercial and industrial, including specialty lending	$	169	$	—	$	—	$	—	$	169	0.00	%
Commercial real estate owner occupied	169		—		—		—		169		0.02	%
Manufactured housing	59		—		—		291		350		0.84	%
Personal installment	8,067		269		264		—		8,600		1.14	%
Total	$	8,464	$	269	$	264	$	291	$	9,288

As of June 30, 2023, there were no commitments to lend additional funds to debtors experiencing financial difficulty whose loans have been modified during the three and six months ended June 30, 2023.

The following table summarizes the impacts of loan modifications made to borrowers experiencing financial difficulty for the three and six months ended June 30, 2023.

	Three Months Ended June 30, 2023
	Weighted Average
(dollars in thousands)	Interest Rate Reduction (%)	Term Extension (in months)	Payment Deferral (in months)	Debt Forgiven
Manufactured housing	3.5%	47	0	$	—
Personal installment	—	5	6	100

	Six Months Ended June 30, 2023
	Weighted Average
(dollars in thousands)	Interest Rate Reduction (%)	Term Extension (in months)	Payment Deferral (in months)	Debt Forgiven
Commercial and industrial, including specialty lending	—%	4	0	$	—
Commercial real estate owner occupied	—	4	0	—
Manufactured housing	2.9%	49	0	—
Personal installment	—	5	6	166

The performance of loans made to borrowers experiencing financial difficulty in which modifications were made is closely monitored to understand the effectiveness of modification efforts. Loans are considered to be in payment default at 90 days or more past due. The following table presents an aging analysis of loan modifications made to borrowers experiencing financial difficulty during the six months ended June 30, 2023.

	June 30, 2023
(dollars in thousands)	30-59 Days past due		60-89 Days past due		90 Days or more past due		Current		Total
Commercial and industrial, including specialty lending	$	—	$	—	$	169	$	—	$	169
Commercial real estate owner occupied	—		—		169		—		169
Manufactured housing	—		—		—		350		350
Personal installment	492		459		63		7,586		8,600
Total	$	492	$	459	$	401	$	7,936	$	9,288

As of June 30, 2023, the loans that were made to borrowers experiencing financial difficulty during the six months ended June 30, 2023 that subsequently defaulted were not material. Customers' ACL is influenced by loan level characteristics that inform the assessed propensity to default. As such, the provision for credit losses is impacted by changes in such loan level characteristics, such as payment performance. Loans made to borrowers experiencing financial difficulty can be classified as either accrual or nonaccrual.

Troubled Debt Restructuring

At December 31, 2022, there were $16.8 million in loans reported as TDRs. The following table presents loans modified by type of concession for the three and six months ended June 30, 2022. There were no modifications that involved forgiveness of debt for the three and six months ended June 30, 2022.

	Three Months Ended June 30, 2022			Six Months Ended June 30, 2022
(dollars in thousands)	Number of loans	Recorded investment		Number of loans	Recorded investment
Interest-rate reductions	4	$	124	14	$	470
Other (1)	67	743		99	1,194
Total	71	$	867	113	$	1,664

(1) Other includes covenant modifications, forbearance, loans discharged under Chapter 7 bankruptcy, or other concessions.

As of December 31, 2022, there were no commitments to lend additional funds to debtors whose loans have been modified in TDRs.

The following table presents, by loan type, the number of loans modified in TDRs and the related recorded investment, for which there was a payment default within twelve months following the modification.

	June 30, 2022
(dollars in thousands)	Number of loans	Recorded investment
Manufactured housing	4	$	94
Residential real estate	1	119
Installment	38	473
Total loans	43	$	686

Loans modified in TDRs were evaluated for impairment. The nature and extent of impairment of TDRs, including those which had experienced a subsequent default, was considered in the determination of an appropriate level of ACL.

Credit Quality Indicators

The ACL represents management's estimate of expected losses in Customers' loans and leases receivable portfolio, excluding commercial mortgage warehouse loans reported at fair value pursuant to a fair value option election and PPP loans receivable. Commercial and industrial including specialty lending, multifamily, owner occupied commercial real estate, non-owner occupied commercial real estate, and construction loans are rated based on an internally assigned risk rating system which is assigned at the time of loan origination and reviewed on a periodic, or on an “as needed” basis. Residential real estate, manufactured housing and installment loans are evaluated based on the payment activity of the loan.

To facilitate the monitoring of credit quality within the commercial and industrial including specialty lending, multifamily, owner occupied commercial real estate, non-owner occupied commercial real estate, and construction loan portfolios, and as an input in the ACL lifetime loss rate model for the commercial and industrial loan portfolio, the Bank utilizes the following categories of risk ratings: pass/satisfactory (includes risk rating 1 through 6), special mention, substandard, doubtful, and loss. The risk rating categories, which are derived from standard regulatory rating definitions, are assigned upon initial approval of credit to borrowers and updated periodically thereafter. Pass ratings, which are assigned to those borrowers who do not have identified potential or well-defined weaknesses and for whom there is a high likelihood of orderly repayment, are updated periodically based on the size and credit characteristics of the borrower. All other categories are updated on a quarterly basis during the month preceding the end of the calendar quarter. While assigning risk ratings involves judgment, the risk-rating process allows management to identify riskier credits in a timely manner and allocate the appropriate resources to manage those loans and leases. The 2022 Form 10-K describes Customers Bancorp’s risk rating grades.

Risk ratings are not established for certain consumer loans, including residential real estate, home equity, manufactured housing, and installment loans, mainly because these portfolios consist of a larger number of homogeneous loans with smaller balances. Instead, these portfolios are evaluated for risk mainly based upon aggregate payment history through the monitoring of delinquency levels and trends and are classified as performing and non-performing. The following tables present the credit ratings of loans and leases receivable and current period gross write-offs as of June 30, 2023 and December 31, 2022.

	Term Loans Amortized Cost Basis by Origination Year as of June 30, 2023
(amounts in thousands)	2023		2022		2021		2020		2019		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Commercial and industrial loans and leases, including specialty lending:
Pass	$	743,652	$	2,468,753	$	596,056	$	215,938	$	154,366	$	76,197	$	2,184,999	$	72,498	$	6,512,459
Special mention (1)	18,000		182		20,349		100		—		149		5,116		112		44,008
Substandard (1)	—		16,860		22,839		29,322		10,928		45,026		7,865		—		132,840
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial and industrial loans and leases	$	761,652	$	2,485,795	$	639,244	$	245,360	$	165,294	$	121,372	$	2,197,980	$	72,610	$	6,689,307
Commercial and industrial loans and leases charge-offs (2):
Three Months Ended June 30, 2023	$	—	$	222	$	16	$	26	$	24	$	144	$	—	$	—	$	432
Six Months Ended June 30, 2023	—		222		23		26		24		297		—		—		592

	Term Loans Amortized Cost Basis by Origination Year as of June 30, 2023
(amounts in thousands)	2023		2022		2021		2020		2019		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Multifamily loans:
Pass	$	580	$	1,250,428	$	360,461	$	128,996	$	21,778	$	277,797	$	—	$	—	$	2,040,040
Special mention	—		—		—		—		—		72,033		—		—		72,033
Substandard	—		—		1,485		—		—		38,176		—		—		39,661
Doubtful	—		—		—		—		—		—		—		—		—
Total multifamily loans	$	580	$	1,250,428	$	361,946	$	128,996	$	21,778	$	388,006	$	—	$	—	$	2,151,734
Multifamily loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	1,448	$	—	$	—	$	1,448
Six Months Ended June 30, 2023	—		—		—		—		—		1,448		—		—		1,448
Commercial real estate owner occupied loans:
Pass	$	26,963	$	282,131	$	214,253	$	89,565	$	82,882	$	128,916	$	—	$	—	$	824,710
Special mention	—		—		—		—		350		182		—		—		532
Substandard	—		—		—		—		—		16,800		—		—		16,800
Doubtful	—		—		—		—				—		—		—		—
Total commercial real estate owner occupied loans	$	26,963	$	282,131	$	214,253	$	89,565	$	83,232	$	145,898	$	—	$	—	$	842,042
Commercial real estate owner occupied loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—
Six Months Ended June 30, 2023	—		—		—		—		—		—		—		—		—
Commercial real estate non-owner occupied loans:
Pass	$	2,918	$	334,317	$	116,796	$	150,408	$	72,431	$	401,371	$	—	$	—	$	1,078,241
Special mention	—		—		—		20,958		17,550		11,342		—		—		49,850
Substandard	—		10,910		—		—		10,742		61,348		—		—		83,000
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial real estate non-owner occupied loans	$	2,918	$	345,227	$	116,796	$	171,366	$	100,723	$	474,061	$	—	$	—	$	1,211,091
Commercial real estate non-owner occupied loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	288	$	—	$	—	$	288
Six Months Ended June 30, 2023	—		—		—		—		—		4,527		—		—		4,527
Construction loans:
Pass	$	971	$	116,169	$	42,119	$	9,861	$	28,289	$	13,660	$	—	$	1,100	$	212,169
Special mention	45		—		—		—		—		—		—		—		45
Substandard	—		—		—		—		—		—		—		—		—
Doubtful	—		—		—		—		—		—		—		—		—
Total construction loans	$	1,016	$	116,169	$	42,119	$	9,861	$	28,289	$	13,660	$	—	$	1,100	$	212,214
Construction loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—
Six Months Ended June 30, 2023	—		—		—		—		—		—		—		—		—
Total commercial loans and leases receivable	$	793,129	$	4,479,750	$	1,374,358	$	645,148	$	399,316	$	1,142,997	$	2,197,980	$	73,710	$	11,106,388
Total commercial loans and leases receivable charge-offs:
Three Months Ended June 30, 2023	$	—	$	222	$	16	$	26	$	24	$	1,880	$	—	$	—	$	2,168
Six Months Ended June 30, 2023	—		222		23		26		24		6,272		—		—		6,567

	Term Loans Amortized Cost Basis by Origination Year as of June 30, 2023
(amounts in thousands)	2023		2022		2021		2020		2019		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Residential real estate loans:
Performing	$	6,135	$	176,946	$	137,037	$	6,926	$	15,872	$	75,906	$	61,598	$	—	$	480,420
Non-performing	—		1,228		632		232		427		4,066		194		—		6,779
Total residential real estate loans	$	6,135	$	178,174	$	137,669	$	7,158	$	16,299	$	79,972	$	61,792	$	—	$	487,199
Residential real estate loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	27	$	—	$	—	$	27
Six Months Ended June 30, 2023	—		—		—		—		—		27		—		—		27
Manufactured housing loans:
Performing	$	—	$	—	$	—	$	—	$	199	$	38,549	$	—	$	—	$	38,748
Non-performing	—		—		—		—		—		2,916		—		—		2,916
Total manufactured housing loans	$	—	$	—	$	—	$	—	$	199	$	41,465	$	—	$	—	$	41,664
Manufactured housing loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—
Six Months Ended June 30, 2023	—		—		—		—		—		—		—		—		—
Installment loans:
Performing	$	51,195	$	426,913	$	306,319	$	85,210	$	57,912	$	4,403	$	57,088	$	—	$	989,040
Non-performing	—		6,982		4,743		840		682		141		89		—		13,477
Total installment loans	$	51,195	$	433,895	$	311,062	$	86,050	$	58,594	$	4,544	$	57,177	$	—	$	1,002,517
Installment loans charge-offs:
Three Months Ended June 30, 2023	$	1,764	$	5,627	$	5,635	$	1,438	$	1,533	$	387	$	—	$	—	$	16,384
Six Months Ended June 30, 2023	3,488		9,819		12,491		3,093		3,466		742		—		—		33,099
Total consumer loans	$	57,330	$	612,069	$	448,731	$	93,208	$	75,092	$	125,981	$	118,969	$	—	$	1,531,380
Total consumer loans charge-offs:
Three Months Ended June 30, 2023	$	1,764	$	5,627	$	5,635	$	1,438	$	1,533	$	414	$	—	$	—	$	16,411
Six Months Ended June 30, 2023	3,488		9,819		12,491		3,093		3,466		769		—		—		33,126
Loans and leases receivable	$	850,459	$	5,091,819	$	1,823,089	$	738,356	$	474,408	$	1,268,978	$	2,316,949	$	73,710	$	12,637,768
Loans and leases receivable charge-offs:
Three Months Ended June 30, 2023	$	1,764	$	5,849	$	5,651	$	1,464	$	1,557	$	2,294	$	—	$	—	$	18,579
Six Months Ended June 30, 2023	$	3,488	$	10,041	$	12,514	$	3,119	$	3,490	$	7,041	$	—	$	—	$	39,693

(1)    Includes $24.3 million of Specialty Lending loans rated Special Mention and $2.1 million rated Substandard at June 30, 2023 that were acquired from the FDIC on June 15, 2023.

(2)    Excludes $6.2 million of charge-offs for certain PCD loans against $8.7 million of allowance for credit losses on PCD loans recognized upon acquisition of a Venture Banking loan portfolio (included within Specialty Lending) from the FDIC on June 15, 2023. These PCD loans were originated in years 2016 to 2022.

	Term Loans Amortized Cost Basis by Origination Year as of December 31, 2022
(amounts in thousands)	2022		2021		2020		2019		2018		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Commercial and industrial loans and leases, including specialty lending:
Pass	$	3,206,250	$	682,132	$	242,516	$	198,866	$	56,572	$	83,417	$	2,066,349	$	—	$	6,536,102
Special mention	11,134		6,023		27,780		—		1,501		172		2,599		—		49,209
Substandard	—		22,917		967		8,431		6,713		39,554		8,937		—		87,519
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial and industrial loans and leases	$	3,217,384	$	711,072	$	271,263	$	207,297	$	64,786	$	123,143	$	2,077,885	$	—	$	6,672,830
Multifamily loans:
Pass	$	1,260,544	$	364,047	$	130,656	$	22,167	$	112,212	$	203,215	$	—	$	—	$	2,092,841
Special mention	—		—		—		—		4,959		50,858		—		—		55,817
Substandard	—		1,500		—		—		—		62,861		—		—		64,361
Doubtful	—		—		—		—		—		—		—		—		—
Total multifamily loans	$	1,260,544	$	365,547	$	130,656	$	22,167	$	117,171	$	316,934	$	—	$	—	$	2,213,019
Commercial real estate owner occupied loans:
Pass	$	293,096	$	220,515	$	105,925	$	90,752	$	34,196	$	121,616	$	—	$	—	$	866,100
Special mention	—		—		—		—		134		1,841		—		—		1,975
Substandard	—		—		—		134		10,569		6,561		—		—		17,264
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial real estate owner occupied loans	$	293,096	$	220,515	$	105,925	$	90,886	$	44,899	$	130,018	$	—	$	—	$	885,339
Commercial real estate non-owner occupied loans:
Pass	$	339,044	$	119,304	$	156,281	$	73,827	$	62,237	$	386,235	$	—	$	—	$	1,136,928
Special mention	—		—		21,211		—		—		10,617		—		—		31,828
Substandard	10,910		—		—		28,656		8,198		74,210		—		—		121,974
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial real estate non-owner occupied loans	$	349,954	$	119,304	$	177,492	$	102,483	$	70,435	$	471,062	$	—	$	—	$	1,290,730
Construction loans:
Pass	$	72,177	$	36,114	$	9,537	$	28,644	$	4,696	$	9,112	$	1,729	$	—	$	162,009
Special mention	—		—		—		—		—		—		—		—		—
Substandard	—		—		—		—		—		—		—		—		—
Doubtful	—		—		—		—		—		—		—		—		—
Total construction loans	$	72,177	$	36,114	$	9,537	$	28,644	$	4,696	$	9,112	$	1,729	$	—	$	162,009
Total commercial loans and leases receivable	$	5,193,155	$	1,452,552	$	694,873	$	451,477	$	301,987	$	1,050,269	$	2,079,614	$	—	$	11,223,927
Residential real estate loans:
Performing	$	162,217	$	148,217	$	7,224	$	17,128	$	10,739	$	77,762	$	67,782	$	—	$	491,069
Non-performing	271		366		238		441		1,425		3,357		785		—		6,883
Total residential real estate loans	$	162,488	$	148,583	$	7,462	$	17,569	$	12,164	$	81,119	$	68,567	$	—	$	497,952
Manufactured housing loans:
Performing	$	—	$	—	$	—	$	213	$	103	$	41,918	$	—	$	—	42,234
Non-performing	—		—		—		—		—		2,842		—		—		2,842
Total manufactured housing loans	$	—	$	—	$	—	$	213	$	103	$	44,760	$	—	$	—	$	45,076
Installment loans:
Performing	$	785,699	$	305,729	$	100,173	$	100,570	$	8,430	$	782	$	64,690	$	—	$	1,366,073
Non-performing	5,164		4,356		1,023		1,111		61		59		92		—		11,866
Total installment loans	$	790,863	$	310,085	$	101,196	$	101,681	$	8,491	$	841	$	64,782	$	—	$	1,377,939
Total consumer loans	$	953,351	$	458,668	$	108,658	$	119,463	$	20,758	$	126,720	$	133,349	$	—	$	1,920,967
Loans and leases receivable	$	6,146,506	$	1,911,220	$	803,531	$	570,940	$	322,745	$	1,176,989	$	2,212,963	$	—	$	13,144,894

Loan Purchases and Sales

Purchases and sales of loans were as follows for the three and six months ended June 30, 2023 and 2022:

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	2023		2022		2023		2022
Purchases (1)
Specialty lending	$	631,252	$	—	$	631,252	$	—
Other commercial and industrial	4,863		—		10,308		—
Commercial real estate owner occupied	—		—		2,867		—
Residential real estate	—		8,081		4,238		154,955
Personal installment (2)	—		16,551		—		76,007
Total	$	636,115	$	24,632	$	648,665	$	230,962
Sales (3)
Specialty lending (4)	$	287,185	$	—	$	287,185	$	—
Other commercial and industrial (5)	47,358		14,040		47,358		22,880
Multifamily	—		2,879		—		2,879
Commercial real estate owner occupied (5)	18,851		3,519		18,851		8,960
Commercial real estate non-owner occupied	16,000		—		16,000		—
Other installment	154,042		—		154,042		—
Total	$	523,436	$	20,438	$	523,436	$	34,719

(1)Amounts reported in the above table are the unpaid principal balance at time of purchase. The purchase price was 85.1% and 98.9% of the loans' unpaid principal balance for the three months ended June 30, 2023 and 2022, respectively. The purchase price was 85.5% and 98.2% of the loans' unpaid principal balance for the six months ended June 30, 2023 and 2022, respectively.

(2)Installment loan purchases for the three and six months ended June 30, 2023 and 2022 consist of third-party originated unsecured consumer loans. None of the loans held for investment are considered sub-prime at the time of origination. Customers considers sub-prime borrowers to be those with FICO scores below 660.

(3)For the three months ended June 30, 2023 and 2022, sales of loans held for investment resulted in net gains of $0.4 million and $1.5 million, respectively, included in gain (loss) on sale of SBA and other loans in the consolidated statements of income. For the six months ended June 30, 2023 and 2022, sales of loans held for investment resulted in net gains of $0.4 million and $3.6 million, respectively.

(4)Includes a loss of $5.0 million from the sale of $670.0 million of short-term syndicated capital call lines of credit ($280.7 million of loans held for investment in unpaid principal balance and $389.3 million of unfunded loan commitments) included in the consolidated statements of income for the three and six months ended June 30, 2023.

(5)Primarily sales of SBA loans.

On June 15, 2023, Customers acquired $631.0 million of a Venture Banking loan portfolio at a discount from the FDIC, including $228.7 million of PCD loans. The reconciliation between the purchase price and the unpaid principal balance of the PCD loans was as follows:

(amounts in thousands)
PCD loans acquired:
Unpaid principal balance	$	228,700
Unamortized discount	(25,509)
Allowance for credit losses	(8,736)
Purchase price	$	194,455

Loans Pledged as Collateral

Customers has pledged eligible real estate, commercial and industrial, mortgage warehouse, PPP and consumer installment loans as collateral for borrowings outstanding or available immediately from the FHLB and FRB in the amount of $8.6 billion and $7.1 billion at June 30, 2023 and December 31, 2022, respectively.

XML

Leases

6 Months Ended

Jun. 30, 2023

Leases [Abstract]

Leases

LEASES

Lessee

Customers has operating leases for its branches, certain LPOs, and administrative offices, with remaining lease terms ranging between six months and ten years. These operating leases comprise substantially all of Customers' obligations in which Customers is the lessee. These lease agreements typically consist of initial lease terms ranging between one and ten years, with options to renew the leases or extend the term up to ten years at Customers' sole discretion. Some operating leases include variable lease payments that are based on an index or rate, such as the CPI. Variable lease payments are not included in the liability or ROU asset and are recognized in the period in which the obligation for those payments are incurred. Customers' operating lease agreements do not contain any material residual value guarantees or material restrictive covenants. Pursuant to these agreements, Customers does not have any commitments that would meet the definition of a finance lease.

As most of Customers' operating leases do not provide an implicit rate, Customers utilized its incremental borrowing rate when determining the present value of lease payments.

The following table summarizes operating lease ROU assets and operating lease liabilities and their corresponding balance sheet location:

(amounts in thousands)	Classification	June 30, 2023		December 31, 2022
ASSETS
Operating lease ROU assets	Other assets	$	17,430	$	16,133
LIABILITIES
Operating lease liabilities	Other liabilities	$	19,916	$	19,046

The following table summarizes operating lease cost and its corresponding income statement location for the periods presented:

		Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	Classification	2023		2022		2023		2022
Operating lease cost (1)	Occupancy expenses	$	1,296	$	1,217	$	2,515	$	2,215

(1) There were no variable lease costs for the three and six months ended June 30, 2023 and 2022, and sublease income for operating leases was immaterial.

Maturities of non-cancelable operating lease liabilities were as follows at June 30, 2023:

(amounts in thousands)	June 30, 2023
2023	$	2,666
2024	4,701
2025	3,650
2026	2,880
2027	2,369
Thereafter	5,524
Total minimum payments	21,790
Less: interest	1,874
Present value of lease liabilities	$	19,916

Customers does not have leases where it is involved with the construction or design of an underlying asset. Cash paid pursuant to the operating lease liabilities was $1.4 million and $3.1 million for the three and six months ended June 30, 2023, respectively. Cash paid pursuant to the operating lease liabilities was $1.2 million and $2.4 million for the three and six months ended June 30, 2022, respectively. These payments were reported as cash flows used in operating activities in the statement of cash flows.

The following table summarizes the weighted average remaining lease term and discount rate for Customers' operating leases at June 30, 2023 and December 31, 2022:

	June 30, 2023		December 31, 2022
Weighted average remaining lease term (years)
Operating leases	5.8 years		5.1 years
Weighted average discount rate
Operating leases	3.18	%	2.85	%

Equipment Lessor

CCF is a wholly-owned subsidiary of Customers Bank and is referred to as the Equipment Finance Group. The Equipment Finance Group goes to market through the following origination platforms: vendors, intermediaries, direct and capital markets. The Equipment Finance Group is primarily focused on serving the following segments: transportation, construction (includes crane and utility), marine, franchise, general manufacturing (includes machine tool), helicopter/fixed wing, solar, packaging, plastics and food processing. Lease terms typically range from 24 months to 120 months. The Equipment Finance Group offers the following products: Loans, Capital Lease, PUT, TRAC, Split-TRAC, and FMV. Direct finance equipment leases are included in commercial and industrial loans and leases receivable.

The estimated residual values for direct finance and operating leases are established by utilizing internally developed analyses, external studies, and/or third-party appraisals to establish a residual position. For the direct finance leases, only Customers' Split-TRAC leases have residual risk and the unguaranteed portions are typically nominal. Expected credit losses on direct financing leases and the related estimated residual values are included in the ACL on loans and leases.

Leased assets under operating leases are carried at amortized cost net of accumulated depreciation, and any impairment charges and are presented in other assets. The depreciation expense of the leased assets is recognized on a straight-line basis over the contractual term of the leases up to the expected residual value. The expected residual value and, accordingly, the monthly depreciation expense, may change throughout the term of the lease. Operating lease rental income for leased assets is recognized in commercial lease income on a straight-line basis over the lease term. Customers periodically reviews its operating leased assets for impairment. An impairment loss is recognized if the carrying amount of the operating leased asset exceeds its fair value and is not recoverable. The carrying amount of operating leased assets is not recoverable if it exceeds the sum of the undiscounted cash flows expected to result from the lease payments and the estimated residual value upon the eventual disposition of the equipment.

The following table summarizes lease receivables and investment in operating leases and their corresponding balance sheet location at June 30, 2023 and December 31, 2022:

(amounts in thousands)	Classification	June 30, 2023		December 31, 2022
ASSETS
Direct financing leases
Lease receivables	Loans and leases receivable	$	167,279	$	140,182
Guaranteed residual assets	Loans and leases receivable	12,945		12,370
Unguaranteed residual assets	Loans and leases receivable	8,909		7,555
Deferred initial direct costs	Loans and leases receivable	972		667
Unearned income	Loans and leases receivable	(3,964)		(3,404)
Net investment in direct financing leases		$	186,141	$	157,370
Operating leases
Investment in operating leases	Other assets	$	262,717	$	248,454
Accumulated depreciation	Other assets	(66,975)		(52,585)
Deferred initial direct costs	Other assets	1,333		1,461
Net investment in operating leases		197,075		197,330
Total lease assets		$	383,216	$	354,700

Maturities of operating and direct financing lease receivables were as follows at June 30, 2023:

(amounts in thousands)	Operating leases		Direct financing leases
2023	$	19,672	$	22,998
2024	37,821		43,104
2025	34,105		33,776
2026	39,164		25,972
2027	28,646		21,099
Thereafter	66,834		22,417
Total minimum payments	$	226,242	169,366
Less: interest			2,087
Present value of lease receivables			$	167,279

Leases

LEASES

Lessee

Customers has operating leases for its branches, certain LPOs, and administrative offices, with remaining lease terms ranging between six months and ten years. These operating leases comprise substantially all of Customers' obligations in which Customers is the lessee. These lease agreements typically consist of initial lease terms ranging between one and ten years, with options to renew the leases or extend the term up to ten years at Customers' sole discretion. Some operating leases include variable lease payments that are based on an index or rate, such as the CPI. Variable lease payments are not included in the liability or ROU asset and are recognized in the period in which the obligation for those payments are incurred. Customers' operating lease agreements do not contain any material residual value guarantees or material restrictive covenants. Pursuant to these agreements, Customers does not have any commitments that would meet the definition of a finance lease.

As most of Customers' operating leases do not provide an implicit rate, Customers utilized its incremental borrowing rate when determining the present value of lease payments.

The following table summarizes operating lease ROU assets and operating lease liabilities and their corresponding balance sheet location:

(amounts in thousands)	Classification	June 30, 2023		December 31, 2022
ASSETS
Operating lease ROU assets	Other assets	$	17,430	$	16,133
LIABILITIES
Operating lease liabilities	Other liabilities	$	19,916	$	19,046

The following table summarizes operating lease cost and its corresponding income statement location for the periods presented:

		Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	Classification	2023		2022		2023		2022
Operating lease cost (1)	Occupancy expenses	$	1,296	$	1,217	$	2,515	$	2,215

(1) There were no variable lease costs for the three and six months ended June 30, 2023 and 2022, and sublease income for operating leases was immaterial.

Maturities of non-cancelable operating lease liabilities were as follows at June 30, 2023:

(amounts in thousands)	June 30, 2023
2023	$	2,666
2024	4,701
2025	3,650
2026	2,880
2027	2,369
Thereafter	5,524
Total minimum payments	21,790
Less: interest	1,874
Present value of lease liabilities	$	19,916

Customers does not have leases where it is involved with the construction or design of an underlying asset. Cash paid pursuant to the operating lease liabilities was $1.4 million and $3.1 million for the three and six months ended June 30, 2023, respectively. Cash paid pursuant to the operating lease liabilities was $1.2 million and $2.4 million for the three and six months ended June 30, 2022, respectively. These payments were reported as cash flows used in operating activities in the statement of cash flows.

The following table summarizes the weighted average remaining lease term and discount rate for Customers' operating leases at June 30, 2023 and December 31, 2022:

	June 30, 2023		December 31, 2022
Weighted average remaining lease term (years)
Operating leases	5.8 years		5.1 years
Weighted average discount rate
Operating leases	3.18	%	2.85	%

Equipment Lessor

CCF is a wholly-owned subsidiary of Customers Bank and is referred to as the Equipment Finance Group. The Equipment Finance Group goes to market through the following origination platforms: vendors, intermediaries, direct and capital markets. The Equipment Finance Group is primarily focused on serving the following segments: transportation, construction (includes crane and utility), marine, franchise, general manufacturing (includes machine tool), helicopter/fixed wing, solar, packaging, plastics and food processing. Lease terms typically range from 24 months to 120 months. The Equipment Finance Group offers the following products: Loans, Capital Lease, PUT, TRAC, Split-TRAC, and FMV. Direct finance equipment leases are included in commercial and industrial loans and leases receivable.

The estimated residual values for direct finance and operating leases are established by utilizing internally developed analyses, external studies, and/or third-party appraisals to establish a residual position. For the direct finance leases, only Customers' Split-TRAC leases have residual risk and the unguaranteed portions are typically nominal. Expected credit losses on direct financing leases and the related estimated residual values are included in the ACL on loans and leases.

Leased assets under operating leases are carried at amortized cost net of accumulated depreciation, and any impairment charges and are presented in other assets. The depreciation expense of the leased assets is recognized on a straight-line basis over the contractual term of the leases up to the expected residual value. The expected residual value and, accordingly, the monthly depreciation expense, may change throughout the term of the lease. Operating lease rental income for leased assets is recognized in commercial lease income on a straight-line basis over the lease term. Customers periodically reviews its operating leased assets for impairment. An impairment loss is recognized if the carrying amount of the operating leased asset exceeds its fair value and is not recoverable. The carrying amount of operating leased assets is not recoverable if it exceeds the sum of the undiscounted cash flows expected to result from the lease payments and the estimated residual value upon the eventual disposition of the equipment.

The following table summarizes lease receivables and investment in operating leases and their corresponding balance sheet location at June 30, 2023 and December 31, 2022:

(amounts in thousands)	Classification	June 30, 2023		December 31, 2022
ASSETS
Direct financing leases
Lease receivables	Loans and leases receivable	$	167,279	$	140,182
Guaranteed residual assets	Loans and leases receivable	12,945		12,370
Unguaranteed residual assets	Loans and leases receivable	8,909		7,555
Deferred initial direct costs	Loans and leases receivable	972		667
Unearned income	Loans and leases receivable	(3,964)		(3,404)
Net investment in direct financing leases		$	186,141	$	157,370
Operating leases
Investment in operating leases	Other assets	$	262,717	$	248,454
Accumulated depreciation	Other assets	(66,975)		(52,585)
Deferred initial direct costs	Other assets	1,333		1,461
Net investment in operating leases		197,075		197,330
Total lease assets		$	383,216	$	354,700

Maturities of operating and direct financing lease receivables were as follows at June 30, 2023:

(amounts in thousands)	Operating leases		Direct financing leases
2023	$	19,672	$	22,998
2024	37,821		43,104
2025	34,105		33,776
2026	39,164		25,972
2027	28,646		21,099
Thereafter	66,834		22,417
Total minimum payments	$	226,242	169,366
Less: interest			2,087
Present value of lease receivables			$	167,279

Leases

LEASES

Lessee

Customers has operating leases for its branches, certain LPOs, and administrative offices, with remaining lease terms ranging between six months and ten years. These operating leases comprise substantially all of Customers' obligations in which Customers is the lessee. These lease agreements typically consist of initial lease terms ranging between one and ten years, with options to renew the leases or extend the term up to ten years at Customers' sole discretion. Some operating leases include variable lease payments that are based on an index or rate, such as the CPI. Variable lease payments are not included in the liability or ROU asset and are recognized in the period in which the obligation for those payments are incurred. Customers' operating lease agreements do not contain any material residual value guarantees or material restrictive covenants. Pursuant to these agreements, Customers does not have any commitments that would meet the definition of a finance lease.

As most of Customers' operating leases do not provide an implicit rate, Customers utilized its incremental borrowing rate when determining the present value of lease payments.

The following table summarizes operating lease ROU assets and operating lease liabilities and their corresponding balance sheet location:

(amounts in thousands)	Classification	June 30, 2023		December 31, 2022
ASSETS
Operating lease ROU assets	Other assets	$	17,430	$	16,133
LIABILITIES
Operating lease liabilities	Other liabilities	$	19,916	$	19,046

The following table summarizes operating lease cost and its corresponding income statement location for the periods presented:

		Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	Classification	2023		2022		2023		2022
Operating lease cost (1)	Occupancy expenses	$	1,296	$	1,217	$	2,515	$	2,215

(1) There were no variable lease costs for the three and six months ended June 30, 2023 and 2022, and sublease income for operating leases was immaterial.

Maturities of non-cancelable operating lease liabilities were as follows at June 30, 2023:

(amounts in thousands)	June 30, 2023
2023	$	2,666
2024	4,701
2025	3,650
2026	2,880
2027	2,369
Thereafter	5,524
Total minimum payments	21,790
Less: interest	1,874
Present value of lease liabilities	$	19,916

Customers does not have leases where it is involved with the construction or design of an underlying asset. Cash paid pursuant to the operating lease liabilities was $1.4 million and $3.1 million for the three and six months ended June 30, 2023, respectively. Cash paid pursuant to the operating lease liabilities was $1.2 million and $2.4 million for the three and six months ended June 30, 2022, respectively. These payments were reported as cash flows used in operating activities in the statement of cash flows.

The following table summarizes the weighted average remaining lease term and discount rate for Customers' operating leases at June 30, 2023 and December 31, 2022:

	June 30, 2023		December 31, 2022
Weighted average remaining lease term (years)
Operating leases	5.8 years		5.1 years
Weighted average discount rate
Operating leases	3.18	%	2.85	%

Equipment Lessor

CCF is a wholly-owned subsidiary of Customers Bank and is referred to as the Equipment Finance Group. The Equipment Finance Group goes to market through the following origination platforms: vendors, intermediaries, direct and capital markets. The Equipment Finance Group is primarily focused on serving the following segments: transportation, construction (includes crane and utility), marine, franchise, general manufacturing (includes machine tool), helicopter/fixed wing, solar, packaging, plastics and food processing. Lease terms typically range from 24 months to 120 months. The Equipment Finance Group offers the following products: Loans, Capital Lease, PUT, TRAC, Split-TRAC, and FMV. Direct finance equipment leases are included in commercial and industrial loans and leases receivable.

The estimated residual values for direct finance and operating leases are established by utilizing internally developed analyses, external studies, and/or third-party appraisals to establish a residual position. For the direct finance leases, only Customers' Split-TRAC leases have residual risk and the unguaranteed portions are typically nominal. Expected credit losses on direct financing leases and the related estimated residual values are included in the ACL on loans and leases.

Leased assets under operating leases are carried at amortized cost net of accumulated depreciation, and any impairment charges and are presented in other assets. The depreciation expense of the leased assets is recognized on a straight-line basis over the contractual term of the leases up to the expected residual value. The expected residual value and, accordingly, the monthly depreciation expense, may change throughout the term of the lease. Operating lease rental income for leased assets is recognized in commercial lease income on a straight-line basis over the lease term. Customers periodically reviews its operating leased assets for impairment. An impairment loss is recognized if the carrying amount of the operating leased asset exceeds its fair value and is not recoverable. The carrying amount of operating leased assets is not recoverable if it exceeds the sum of the undiscounted cash flows expected to result from the lease payments and the estimated residual value upon the eventual disposition of the equipment.

The following table summarizes lease receivables and investment in operating leases and their corresponding balance sheet location at June 30, 2023 and December 31, 2022:

(amounts in thousands)	Classification	June 30, 2023		December 31, 2022
ASSETS
Direct financing leases
Lease receivables	Loans and leases receivable	$	167,279	$	140,182
Guaranteed residual assets	Loans and leases receivable	12,945		12,370
Unguaranteed residual assets	Loans and leases receivable	8,909		7,555
Deferred initial direct costs	Loans and leases receivable	972		667
Unearned income	Loans and leases receivable	(3,964)		(3,404)
Net investment in direct financing leases		$	186,141	$	157,370
Operating leases
Investment in operating leases	Other assets	$	262,717	$	248,454
Accumulated depreciation	Other assets	(66,975)		(52,585)
Deferred initial direct costs	Other assets	1,333		1,461
Net investment in operating leases		197,075		197,330
Total lease assets		$	383,216	$	354,700

Maturities of operating and direct financing lease receivables were as follows at June 30, 2023:

(amounts in thousands)	Operating leases		Direct financing leases
2023	$	19,672	$	22,998
2024	37,821		43,104
2025	34,105		33,776
2026	39,164		25,972
2027	28,646		21,099
Thereafter	66,834		22,417
Total minimum payments	$	226,242	169,366
Less: interest			2,087
Present value of lease receivables			$	167,279

XML

Deposits

6 Months Ended

Jun. 30, 2023

Deposit [Abstract]

Deposits

DEPOSITS

The components of deposits at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023		December 31, 2022
(amounts in thousands)
Demand, non-interest bearing	$	4,490,198	$	1,885,045
Demand, interest bearing	5,551,037		8,476,027
Savings, including money market deposit accounts	3,052,493		3,546,015
Time	4,856,703		4,249,866
Total deposits	$	17,950,431	$	18,156,953

The scheduled maturities for time deposits at June 30, 2023 were as follows:

(amounts in thousands)	June 30, 2023
2023	$	1,831,337
2024	2,367,787
2025	154,031
2026	356,193
2027	59,786
Thereafter	87,569
Total time deposits	$	4,856,703

Time deposits greater than the FDIC limit of $250,000 totaled $89.3 million and $85.5 million at June 30, 2023 and December 31, 2022, respectively.

Demand deposit overdrafts reclassified as loans were $5.6 million and $3.7 million at June 30, 2023 and December 31, 2022, respectively.

At June 30, 2023, the Bank had $597.4 million in state and municipal deposits to which it had pledged $600.5 million of available borrowing capacity through the FHLB to the depositors through a letter of credit arrangement.

In 2021, Customers Bancorp completed the divestiture of BMT, the technology arm of its BankMobile segment, to MFAC Merger Sub Inc., an indirect wholly-owned subsidiary of MFAC. In connection with the closing of the divestiture, MFAC changed its name to “BM Technologies, Inc.” In connection with the divestiture, Customers entered into various agreements with BM Technologies, including a deposit servicing agreement. Customers incurred expenses of $7.3 million and $14.9 million to BM Technologies under the deposit servicing agreement, included within the technology, communication and bank operations expense in non-interest expense during the three and six months ended June 30, 2023, respectively. Customers incurred expenses of $15.9 million and $33.7 million to BM Technologies under the deposit servicing agreement during the three and six months ended June 30, 2022, respectively. Customers held $847.7 million and $1.1 billion of deposits serviced by BM Technologies as of June 30, 2023 and December 31, 2022, respectively. On March 22, 2023, Customers agreed to extend the deposit servicing agreement to the earlier of BM Technologies' successful completion of the transfer of the serviced deposits in connection with BM Technologies' Higher Education business to a new sponsor bank or June 30, 2024. Also on March 22, 2023, Customers agreed to amend and extend an existing white label relationship with a third party and BM Technologies, whereby Customers will continue to pay deposit servicing fees to BM Technologies.

XML

Borrowings

6 Months Ended

Jun. 30, 2023

Debt Disclosure [Abstract]

Borrowings

BORROWINGS

Short-term debt

Short-term debt at June 30, 2023 and December 31, 2022 was as follows:

	June 30, 2023				December 31, 2022
(dollars in thousands)	Amount		Rate		Amount		Rate
FHLB advances	—		—	%	300,000		4.54	%
Total short-term debt	$	—			$	300,000

The following is a summary of additional information relating to Customers' short-term debt:

(dollars in thousands)	June 30, 2023 (1)			December 31, 2022 (2)
FRB advances (3)
Maximum outstanding at any month end	$	—		$	—
Average balance during the period	242,188			—
Weighted-average interest rate during the period	5.23		%	—		%
FHLB advances
Maximum outstanding at any month end	—			775,000
Average balance during the period	176,138			144,918
Weighted-average interest rate during the period	5.16		%	1.07		%
Federal funds purchased
Maximum outstanding at any month end	—			895,000
Average balance during the period	7,624			349,581
Weighted-average interest rate during the period	4.97		%	1.66		%

(1)    For the six months ended June 30, 2023.

(2)    For the year ended December 31, 2022.

(3)    Includes advances under the BTFP. The BTFP offers loans of up to one year to eligible depository institutions pledging any collateral valued at par, that are eligible for purchase by the Federal Reserve Banks in open market operations, such as U.S. Treasuries, U.S. agency securities, and U.S. agency mortgage-backed securities.

At June 30, 2023 and December 31, 2022, Customers Bank had aggregate availability under federal funds lines totaling $1.7 billion.

Long-term debt

FHLB and FRB advances

Long-term FHLB and FRB advances at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023				December 31, 2022
(dollars in thousands)	Amount		Rate		Amount		Rate
FHLB advances (1)(2)	$	2,046,142	4.74	%	$	500,000	3.37	%
Total long-term FHLB and FRB advances	$	2,046,142			$	500,000

(1)    Amounts reported in the above table include variable and fixed rate long-term advances from FHLB of $1.1 billion with maturities ranging from June 2024 to September 2026 with a returnable option that can be repaid without penalty on certain predetermined dates at Customers Bank's option, and fixed rate long-term advances of $950.0 million with maturities ranging from March 2025 to March 2028, at June 30, 2023.

(2)    Includes $3.9 million of unamortized basis adjustments from interest rate swaps designated as fair value hedges of long-term advances from FHLB at June 30, 2023. Refer to NOTE 14 — DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES for additional information.

Maturities of long-term FHLB advances were as follows at June 30, 2023:

	June 30, 2023
(dollars in thousands)	Amount (1)		Rate
2024	$	420,000	4.36	%
2025	540,000		5.36	%
2026	540,000		5.38	%
2027	450,000		3.70	%
Thereafter	100,000		4.19	%
Total long-term FHLB advances	$	2,050,000

(1)    Amounts reported in the above table include variable and fixed rate long-term advances from FHLB of $1.1 billion with maturities ranging from June 2024 to September 2026 with a returnable option that can be repaid without penalty on certain predetermined dates at Customers Bank's option.

The maximum borrowing capacity with the FHLB and FRB at June 30, 2023 and December 31, 2022 was as follows:

(amounts in thousands)	June 30, 2023		December 31, 2022
Total maximum borrowing capacity with the FHLB	$	3,485,974	$	3,241,120
Total maximum borrowing capacity with the FRB (1)	5,126,390		2,510,189
Qualifying loans and securities (1) serving as collateral against FHLB and FRB advances	10,254,963		7,142,865

(1)    Includes $495.6 million of borrowing capacity available under the BTFP at June 30, 2023, which offers loans of up to one year to eligible depository institutions pledging any collateral valued at par, that are eligible for purchase by the Federal Reserve Banks in open market operations, such as U.S. Treasuries, U.S. agency securities, and U.S. agency mortgage-backed securities.

Senior and Subordinated Debt

Long-term senior notes and subordinated debt at June 30, 2023 and December 31, 2022 were as follows:

		June 30, 2023		December 31, 2022
(dollars in thousands)
Issued by	Ranking	Carrying Amount		Carrying Amount		Rate		Issued Amount		Date Issued	Maturity	Price
Customers Bancorp	Senior (1)	$	98,858	$	98,788	2.875	%	$	100,000	August 2021	August 2031	100.000	%
Customers Bancorp	Senior	24,852		24,792		4.500	%	25,000		September 2019	September 2024	100.000	%
Total other borrowings		$	123,710	$	123,580
Customers Bancorp	Subordinated (2)(3)	$	72,675	$	72,585	5.375	%	$	74,750	December 2019	December 2034	100.000	%
Customers Bank	Subordinated (2)(4)	109,416		109,367		6.125	%	110,000		June 2014	June 2029	100.000	%
Total subordinated debt		$	182,091	$	181,952

(1)The senior notes will bear an annual fixed rate of 2.875% until August 15, 2026. From August 15, 2026 until maturity, the notes will bear an annual interest rate equal to a benchmark rate, which is expected to be the three-month term SOFR after June 30, 2023, plus 235 basis points. Customers Bancorp has the ability to call the senior notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after August 15, 2026.

(2)The subordinated notes qualify as Tier 2 capital for regulatory capital purposes.

(3)Customers Bancorp has the ability to call the subordinated notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after December 30, 2029.

(4)The subordinated notes will bear an annual fixed rate of 6.125% until June 26, 2024. From June 26, 2024 until maturity, the notes will bear an annual interest rate equal to the three-month LIBOR plus 344.3 basis points. Pursuant to the Adjustable Interest Rate (LIBOR) Act enacted by Congress on March 15, 2022, Customers expects that the subordinated notes will substitute three-month term SOFR plus a tenor spread adjustment of 26.161 basis points for three-month LIBOR as the benchmark reference rate in order to calculate the annual interest rate after June 26, 2024. Customers Bank has the ability to call the subordinated notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after June 26, 2024.

XML

Shareholders' Equity

6 Months Ended

Jun. 30, 2023

Equity [Abstract]

Shareholders' Equity

SHAREHOLDERS’ EQUITY

Common Stock

On August 25, 2021, the Board of Directors of Customers Bancorp authorized the Share Repurchase Program to repurchase up to 3,235,326 shares of the Company's common stock (representing 10% of the Company’s outstanding shares of common stock on June 30, 2021). The term of the Share Repurchase Program was extended to September 27, 2023, unless earlier terminated. Purchases of shares under the Share Repurchase Program may be executed through open market purchases, privately negotiated transactions, through the use of Rule 10b5-1 plans, or otherwise. The exact number of shares, timing for such purchases, and the price and terms at and on which such purchases are to be made will be at the discretion of the Company and will comply with all applicable regulatory limitations. Customers Bancorp purchased no shares and 1,379,883 shares of its common stock for $39.8 million under the Share Repurchase Program during the three and six months ended June 30, 2023, respectively. Customers Bancorp purchased 548,821 shares of its common stock for $21.5 million and 664,145 shares for $27.8 million under the Share Repurchase Program during the three and six months ended June 30, 2022, respectively.

Preferred Stock

As of June 30, 2023 and December 31, 2022, Customers Bancorp has two series of preferred stock outstanding. The table below summarizes Customers' issuances of preferred stock that remain outstanding at June 30, 2023 and December 31, 2022 and the dividends paid per share.

(amounts in thousands except share and per share data)		Shares at		Carrying value at				Initial Fixed Rate		Date at which dividend rate becomes floating and earliest redemption date	Floating rate of Three-Month LIBOR Plus:		Dividend Paid Per Share in 2023 (1)
Fixed-to-floating rate:	Issue Date	June 30, 2023	December 31, 2022	June 30, 2023		December 31, 2022
Series E	April 28, 2016	2,300,000	2,300,000	$	55,593	$	55,593	6.45	%	June 15, 2021	5.140	%	$	1.26
Series F	September 16, 2016	3,400,000	3,400,000	82,201		82,201		6.00	%	December 15, 2021	4.762	%	$	1.21
Totals		5,700,000	5,700,000	$	137,794	$	137,794

(1) For the six months ended June 30, 2023.

On July 26, 2023, Customers declared dividends per share of $0.6831 and $0.65895 on Series E and F Preferred Stock, respectively. Pursuant to the Adjustable Interest Rate (LIBOR) Act enacted by Congress on March 15, 2022, Customers will substitute three-month term SOFR plus a tenor spread adjustment of 26.161 basis points for three-month LIBOR as the benchmark reference rate, plus 514 and 476 basis points to calculate the dividends to be declared in the future on Series E and F Preferred Stock, respectively.

XML

Regulatory Capital

6 Months Ended

Jun. 30, 2023

Regulatory Capital [Abstract]

Regulatory Capital

REGULATORY CAPITAL

The Bank and the Bancorp are subject to various regulatory capital requirements administered by the federal banking agencies. Failure to meet the minimum capital requirements can result in certain mandatory, and possibly additional discretionary, actions by regulators that, if undertaken, could have a direct material effect on Customers' financial statements. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Bank and the Bancorp must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance sheet items, as calculated under the regulatory accounting practices. The capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Prompt corrective action provisions are not applicable to bank holding companies.

In first quarter 2020, the U.S federal banking regulatory agencies permitted banking organizations to phase-in, for regulatory capital purposes, the day-one impact of the new CECL accounting rule on retained earnings over a period of three years. As part of its response to the impact of COVID-19, on March 31, 2020, the U.S. federal banking regulatory agencies issued an interim final rule that provided the option to temporarily delay certain effects of CECL on regulatory capital for two years, followed by a three-year transition period. The interim final rule allows banking organizations to delay for two years 100% of the day-one impact of adopting CECL and 25% of the cumulative change in the reported allowance for credit losses since adopting CECL. Customers has elected to adopt the interim final rule, which is reflected in the regulatory capital data presented below. The cumulative CECL capital transition impact as of December 31, 2021 which amounted to $61.6 million will be phased in at 25% per year beginning on January 1, 2022 through December 31, 2024. As of June 30, 2023, our regulatory capital ratios reflected 50%, or $30.8 million, benefit associated with the CECL transition provisions.

In April 2020, the U.S. federal banking regulatory agencies issued an interim final rule that permits banks to exclude the impact of participating in the SBA PPP program in their regulatory capital ratios. Specifically, PPP loans are zero percent risk weighted and a bank can exclude all PPP loans pledged as collateral to the PPPLF from its average total consolidated assets for purposes of calculating the Tier 1 capital to average assets ratio (i.e. a leverage ratio). Customers applied this regulatory guidance in the calculation of its regulatory capital ratios presented below.

Quantitative measures established by regulation to ensure capital adequacy require the Bank and the Bancorp to maintain minimum amounts and ratios (set forth in the following table) of common equity Tier 1, Tier 1, and total capital to risk-weighted assets, and Tier 1 capital to average assets (as defined in the regulations). At June 30, 2023 and December 31, 2022, the Bank and the Bancorp satisfied all capital requirements to which they were subject.

Generally, to comply with the regulatory definition of adequately capitalized, or well capitalized, respectively, or to comply with the Basel III capital requirements, an institution must at least maintain the common equity Tier 1, Tier 1 and total risk-based capital ratios and the Tier 1 leverage ratio in excess of the related minimum ratios as set forth in the following table:

					Minimum Capital Levels to be Classified as:
	Actual				Adequately Capitalized				Well Capitalized				Basel III Compliant
(dollars in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio		Amount		Ratio
As of June 30, 2023:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,510,392	10.312	%	$	659,119	4.500	%	N/A		N/A		$	1,025,296	7.000	%
Customers Bank	$	1,749,287	11.959	%	$	658,243	4.500	%	$	950,796	6.500	%	$	1,023,934	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,648,185	11.253	%	$	878,825	6.000	%	N/A		N/A		$	1,245,003	8.500	%
Customers Bank	$	1,749,287	11.959	%	$	877,658	6.000	%	$	1,170,210	8.000	%	$	1,243,348	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,928,747	13.168	%	$	1,171,767	8.000	%	N/A		N/A		$	1,537,944	10.500	%
Customers Bank	$	1,957,174	13.380	%	$	1,170,210	8.000	%	$	1,462,763	10.000	%	$	1,535,901	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	1,648,185	7.529	%	$	875,660	4.000	%	N/A		N/A		$	875,660	4.000	%
Customers Bank	$	1,749,287	8.000	%	$	874,612	4.000	%	$	1,093,266	5.000	%	$	874,612	4.000	%
As of December 31, 2022:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,470,837	9.637	%	$	686,838	4.500	%	N/A		N/A		$	1,068,415	7.000	%
Customers Bank	$	1,708,598	11.213	%	$	685,694	4.500	%	$	990,447	6.500	%	$	1,066,636	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,608,630	10.539	%	$	915,784	6.000	%	N/A		N/A		$	1,297,361	8.500	%
Customers Bank	$	1,708,598	11.213	%	$	914,259	6.000	%	$	1,219,012	8.000	%	$	1,295,201	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,862,089	12.200	%	$	1,221,045	8.000	%	N/A		N/A		$	1,602,622	10.500	%
Customers Bank	$	1,889,472	12.400	%	$	1,219,012	8.000	%	$	1,523,765	10.000	%	$	1,599,954	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	1,608,630	7.664	%	$	839,547	4.000	%	N/A		N/A		$	839,547	4.000	%
Customers Bank	$	1,708,598	8.150	%	$	838,611	4.000	%	$	1,048,264	5.000	%	$	838,611	4.000	%

The Basel III Capital Rules require that we maintain a 2.500% capital conservation buffer with respect to each of common equity Tier 1, Tier 1 and total capital to risk-weighted assets, which provides for capital levels that exceed the minimum risk-based capital adequacy requirements. A financial institution with a conservation buffer of less than the required amount is subject to limitations on capital distributions, including dividend payments and stock repurchases, and certain discretionary bonus payments to executive officers.

XML

Disclosures About Fair Value of Financial Instruments

6 Months Ended

Jun. 30, 2023

Fair Value Disclosures [Abstract]

Disclosures About Fair Value of Financial Instruments

DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS

Customers uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments. ASC 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For Customers, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. Many of these instruments lack an available trading market as characterized by a willing buyer and a willing seller engaging in an exchange transaction. For fair value disclosure purposes, Customers utilized certain fair value measurement criteria under ASC 820, Fair Value Measurements and Disclosures ("ASC 820"), as explained below.

In accordance with ASC 820, the fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value is best determined based upon quoted market prices. However, in many instances, there are no quoted market prices for Customers' various financial instruments. In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques. Those techniques are significantly affected by the assumptions used, including the discount rate and estimates of future cash flows. Accordingly, the fair value estimates may not be realized in an immediate settlement of the instrument.

The fair value guidance provides a consistent definition of fair value, focusing on an exit price in an orderly transaction (that is, not a forced liquidation or distressed sale) between market participants at the measurement date under current market conditions. If there has been a significant decrease in the volume and level of activity for the asset or liability, a change in valuation technique or the use of multiple valuation techniques may be appropriate. In such instances, determining the price at which willing market participants would transact at the measurement date under current market conditions depends on the facts and circumstances and requires the use of significant judgment. The fair value is a reasonable point within the range that is most representative of fair value under current market conditions.

The fair value guidance also establishes a fair value hierarchy and describes the following three levels used to classify fair value measurements.

Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.

Level 2: Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability.

Level 3: Prices or valuation techniques that require adjustments to inputs that are both significant to the fair value measurement and unobservable (i.e., supported with little or no market activity).

A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.

The following methods and assumptions were used to estimate the fair values of Customers' financial instruments as of June 30, 2023 and December 31, 2022:

Financial Instruments Recorded at Fair Value on a Recurring Basis

Investment securities:

The fair values of equity securities with a readily determinable fair value, AFS debt securities and debt securities reported at fair value based on a fair value option election are determined by obtaining quoted market prices on nationally recognized and foreign securities exchanges (Level 1), quoted prices in markets that are not active (Level 2), matrix pricing (Level 2), which is a mathematical technique used widely in the industry to value debt securities without relying exclusively on quoted market prices for the specific securities but rather by relying on the securities’ relationship to other benchmark quoted prices, or internally and externally developed models that use unobservable inputs due to limited or no market activity of the instrument (Level 3).

When quoted market prices are not available, Customers employs an independent pricing service that utilizes matrix pricing to calculate fair value. Such fair value measurements consider observable data such as dealer quotes, market spreads, cash flows, yield curves, live trading levels, trade execution data, market consensus prepayments speeds, credit information, and respective terms and conditions for debt instruments. Management maintains procedures to monitor the pricing service's results and has an established process to challenge their valuations, or methodologies, that appear unusual or unexpected.

Customers also utilizes internally and externally developed models that use unobservable inputs due to limited or no market activity of the instrument. These models use unobservable inputs that are inherently judgmental and reflect our best estimates of the assumptions a market participant would use to calculate fair value. Certain unobservable inputs in isolation may have either a directionally consistent or opposite impact on the fair value of the instrument for a given change in that input. When multiple inputs are used within the valuation techniques, a change in one input in a certain direction may be offset by an opposite change from another input. These assets are classified as Level 1, 2 or 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans held for sale - Residential mortgage loans (fair value option):

Customers generally estimates the fair values of residential mortgage loans held for sale based on commitments on hand from investors within the secondary market for loans with similar characteristics. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans receivable - Commercial mortgage warehouse loans (fair value option):

The fair value of commercial mortgage warehouse loans is the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The loan is used by mortgage companies as short-term bridge financing between the funding of the mortgage loans and the finalization of the sale of the loans to an investor. Changes in fair value are not generally expected to be recognized because at inception of the transaction the underlying mortgage loans have already been sold to an approved investor. Additionally, the interest rate is variable, and the transaction is short-term, with an average life of under 30 days from purchase to sale. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Derivatives (assets and liabilities):

The fair values of interest rate swaps, interest rate caps and credit derivatives are determined using models that incorporate readily observable market data into a market standard methodology. This methodology nets the discounted future cash receipts and the discounted expected cash payments. The discounted variable cash receipts and payments are based on expectations of future interest rates derived from observable market interest rate curves. In addition, fair value is adjusted for the effect of nonperformance risk by incorporating credit valuation adjustments for Customers and its counterparties. These assets and liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

The fair values of the residential mortgage loan commitments are derived from the estimated fair values that can be generated when the underlying mortgage loan is sold in the secondary market. Customers generally uses commitments on hand from third party investors to estimate an exit price and adjusts for the probability of the commitment being exercised based on Customers' internal experience (i.e., pull-through rate). These assets and liabilities are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Derivative assets and liabilities are presented in other assets and accrued interest payable and other liabilities on the consolidated balance sheet.

Financial Instruments Recorded at Fair Value on a Nonrecurring Basis

Collateral-dependent loans:

Collateral-dependent loans are those loans that are accounted for under ASC 326, Financial Instruments - Credit Losses ("ASC 326"), in which the Bank has measured impairment generally based on the fair value of the loan’s collateral or DCF analysis. Fair value is generally determined based upon independent third-party appraisals of the properties that collateralize the loans, DCF based upon the expected proceeds, sales agreements or letters of intent with third parties. These assets are generally classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

The following information should not be interpreted as an estimate of Customers' fair value in its entirety because fair value calculations are only provided for a limited portion of Customers' assets and liabilities. Due to a wide range of valuation techniques and the degree of subjectivity used in making these estimates, comparisons between Customers' disclosures and those of other companies may not be meaningful.

The estimated fair values of Customers' financial instruments at June 30, 2023 and December 31, 2022 were as follows:

					Fair Value Measurements at June 30, 2023
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	3,155,224	$	3,155,224	$	3,155,224	$	—	$	—
Debt securities, available for sale	2,797,940		2,797,940		—		2,746,115		51,825
Debt securities, held to maturity	1,258,560		1,212,248		—		497,814		714,434
Loans held for sale	78,108		78,108		—		1,234		76,874
Total loans and leases receivable, net of allowance for credit losses on loans and leases	13,693,143		13,298,144		—		1,006,268		12,291,876
FHLB, Federal Reserve Bank, and other restricted stock	126,240		126,240		—		126,240		—
Derivatives	26,003		26,003		—		25,937		66
Liabilities:
Deposits	$	17,950,431	$	17,923,322	$	13,093,728	$	4,829,594	$	—
FHLB advances	2,046,142		2,029,664		—		2,029,664		—
Other borrowings	123,710		100,666		—		100,666		—
Subordinated debt	182,091		148,371		—		148,371		—
Derivatives	37,662		37,662		—		37,662		—

					Fair Value Measurements at December 31, 2022
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	455,806	$	455,806	$	455,806	$	—	$	—
Debt securities, available for sale	2,961,015		2,961,015		—		2,887,749		73,266
Debt securities, held to maturity	840,259		793,813		—		437,680		356,133
Loans held for sale	328,312		328,312		—		322		327,990
Total loans and leases receivable, net of allowance for credit losses on loans and leases	15,335,435		14,890,823		—		1,323,312		13,567,511
FHLB, Federal Reserve Bank, and other restricted stock	74,196		74,196		—		74,196		—
Derivatives	44,435		44,435		—		44,380		55
Liabilities:
Deposits	$	18,156,953	$	18,127,338	$	13,907,087	$	4,220,251	$	—
FHLB advances	800,000		781,113		—		781,113		—
Other borrowings	123,580		108,081		—		108,081		—
Subordinated debt	181,952		168,441		—		168,441		—
Derivatives	42,106		42,106		—		42,106		—

For financial assets and liabilities measured at fair value on a recurring and nonrecurring basis, the fair value measurements by level within the fair value hierarchy used at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available for sale debt securities:
Asset-backed securities	$	—	$	74,712	$	51,825	$	126,537
Agency-guaranteed residential collateralized mortgage obligations	—		125,308		—		125,308
Collateralized loan obligations	—		831,253		—		831,253
Commercial mortgage-backed securities	—		132,474		—		132,474
Corporate notes	—		579,751		—		579,751
Private label collateralized mortgage obligations	—		1,002,617		—		1,002,617
Derivatives	—		25,937		66		26,003
Loans held for sale – fair value option	—		1,234		—		1,234
Loans receivable, mortgage warehouse – fair value option	—		1,006,268		—		1,006,268
Total assets – recurring fair value measurements	$	—	$	3,779,554	$	51,891	$	3,831,445
Liabilities
Derivatives	$	—	$	37,662	$	—	$	37,662
Measured at Fair Value on a Nonrecurring Basis:
Assets
Collateral-dependent loans	$	—	$	—	$	2,375	$	2,375
Total assets – nonrecurring fair value measurements	$	—	$	—	$	2,375	$	2,375

	December 31, 2022
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available for sale debt securities:
Asset-backed securities	$	—	$	87,276	$	73,266	$	160,542
Agency-guaranteed residential collateralized mortgage obligations	—		133,864		—		133,864
Collateralized loan obligations	—		872,738		—		872,738
Commercial mortgage-backed securities	—		136,357		—		136,357
Corporate notes	—		595,253		—		595,253
Private label collateralized mortgage obligations	—		1,062,261		—		1,062,261
Derivatives	—		44,380		55		44,435
Loans held for sale – fair value option	—		322		—		322
Loans receivable, mortgage warehouse – fair value option	—		1,323,312		—		1,323,312
Total assets – recurring fair value measurements	$	—	$	4,255,763	$	73,321	$	4,329,084
Liabilities
Derivatives	$	—	$	42,106	$	—	$	42,106
Measured at Fair Value on a Nonrecurring Basis:
Assets
Collateral-dependent loans	$	—	$	—	$	4,819	$	4,819
Total assets – nonrecurring fair value measurements	$	—	$	—	$	4,819	$	4,819

The changes in asset-backed securities (Level 3 assets) measured at fair value on a recurring basis for the three and six months ended June 30, 2023 and 2022 are summarized in the table below.

	Asset-backed securities
(amounts in thousands)	Three Months Ended June 30,
	2023		2022
Balance at April 1	$	63,376	$	121,853
Principal payments and premium amortization	(10,444)		(18,147)
Increase in allowance for credit losses	(773)		—
Decrease in allowance for credit losses	—		317
Change in fair value recognized in OCI	(334)		2,896
Balance at June 30	$	51,825	$	106,919

	Asset-backed securities
(amounts in thousands)	Six Months Ended June 30,
	2023		2022
Balance at January 1	$	73,266	$	142,885
Principal payments and premium amortization	(21,660)		(34,496)
Increase in allowance for credit losses	(1,046)		(411)
Decrease in allowance for credit losses	61		—
Change in fair value recognized in OCI	1,204		(1,059)
Balance at June 30	$	51,825	$	106,919

There were no transfers between levels during the three and six months ended June 30, 2023 and 2022.

The following tables summarize financial assets and financial liabilities measured at fair value as of June 30, 2023 and December 31, 2022 on a recurring and nonrecurring basis for which Customers utilized Level 3 inputs to measure fair value. The unobservable Level 3 inputs noted below contain a level of uncertainty that may differ from what is realized in an immediate settlement of the assets. Therefore, Customers may realize a value higher or lower than the current estimated fair value of the assets.

	Quantitative Information about Level 3 Fair Value Measurements
(dollars in thousands)	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
June 30, 2023
Asset-backed securities	$	51,825	Discounted cash flow	Discount rate Annualized loss rate Constant prepayment rate	9% - 10% (10%) 3% - 6% (5%) 15% - 28% (25%)

	Quantitative Information about Level 3 Fair Value Measurements
(dollars in thousands)	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
December 31, 2022
Asset-backed securities	$	73,266	Discounted cash flow	Discount rate Annualized loss rate Constant prepayment rate	9% - 9% (9%) 4% - 5% (5%) 19% - 25% (23%)

XML

Derivative Instruments and Hedging Activities

6 Months Ended

Jun. 30, 2023

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Derivative Instruments and Hedging Activities

DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

Risk Management Objectives of Using Derivatives

Customers is exposed to certain risks arising from both its business operations and economic conditions. Customers manages economic risks, including interest rate, liquidity and credit risk, primarily by managing the amount, sources, and durations of its assets and liabilities. Specifically, Customers enters into derivative financial instruments to manage exposures that arise from business activities that result in the receipt or payment of future known and uncertain cash amounts, the values of which are determined by interest rates. Customers’ derivative financial instruments are used to manage differences in the amount, timing, and duration of Customers’ known or expected cash receipts and its known or expected cash payments principally related to certain borrowings and deposits. Customers also has interest-rate derivatives resulting from an accommodation provided to certain qualifying customers, and therefore, they are not used to manage Customers’ interest-rate risk in assets or liabilities. Customers manages a matched book with respect to its derivative instruments used in this customer service in order to minimize its net risk exposure resulting from such transactions.

Fair Value Hedges of Benchmark Interest-Rate Risk

Customers is exposed to changes in the fair value of certain of its fixed rate AFS debt securities, deposits and FHLB advances due to changes in the benchmark interest rate. Customers uses interest rate swaps to manage its exposure to changes in fair value on these instruments attributable to changes in the designated benchmark interest rate such as the Fed Funds Effective Swap Rate. Interest rate swaps designated as fair value hedges of certain of its fixed rate AFS debt securities involve the payment of fixed-rate amounts to a counterparty in exchange for Customers receiving variable-rate payments over the life of the agreements without the exchange of the underlying notional amount. Interest rate swaps designated as fair value hedges of certain deposits and FHLB advances involve the payment of variable-rate amounts to a counterparty in exchange for Customers receiving fixed-rate payments over the life of the agreements without the exchange of the underlying notional amount. For derivatives designated and that qualify as fair value hedges, the gain or loss on the derivative as well as the offsetting loss or gain on the hedged item attributable to the hedged risk are recognized in net interest income.

At June 30, 2023, Customers had six outstanding interest rate derivatives with notional amounts totaling $472.5 million that were designated as fair value hedges of certain AFS debt securities and FHLB advances. During the three months ended June 30, 2023, Customers entered into three interest rate derivative with notional amounts of $450.0 million that were designated as a fair value hedge of certain FHLB advances. During the six months ended June 30, 2023, Customers entered into five interest rate derivatives, two of which were terminated with notional amounts totaling $550.0 million that were designated as fair value hedges of certain deposits and FHLB advances resulting in $4.6 million of basis adjustments being amortized over the remaining terms of the hedged items as a reduction in interest expense. During the three and six months ended June 30, 2022, Customers terminated seven and nine interest rate derivatives with notional amounts totaling $31.5 million and $48.0 million, respectively, that were designated as fair value hedges together with the sale of hedged AFS debt securities. At December 31, 2022, Customers had three outstanding interest rate derivatives with notional amounts totaling $22.5 million designated as fair value hedges of certain AFS debt securities.

As of June 30, 2023 and December 31, 2022, the following amounts were recorded on the consolidated balance sheet related to cumulative basis adjustments for fair value hedges.

	Amortized Cost				Cumulative Amount of Fair Value Hedging Adjustment to Hedged Items
(amounts in thousands)	June 30, 2023		December 31, 2022		June 30, 2023		December 31, 2022
AFS debt securities	$	22,500	$	22,500	$	(1,527)	$	1,777
Deposits	300,000		—		2,140		—
FHLB advances	700,000		—		(3,857)		—

Derivatives Not Designated as Hedging Instruments

Customers executes interest rate swaps (typically the loan customers will swap a floating-rate loan for a fixed-rate loan) and interest rate caps with commercial banking customers to facilitate their respective risk management strategies. The customer interest rate swaps and interest rate caps are simultaneously offset by interest rate swaps and interest rate caps that Customers executes with a third party in order to minimize interest-rate risk exposure resulting from such transactions. As the interest rate swaps and interest rate caps associated with this program do not meet the hedge accounting requirements, changes in the fair value of both the customer swaps and caps and the offsetting third-party market swaps and caps are recognized directly in earnings. At June 30, 2023, Customers had 129 interest rate swaps with an aggregate notional amount of $1.2 billion and 12 interest rate caps with an aggregated notional amount of $243.3 million related to this program. At December 31, 2022, Customers had 141 interest rate swaps with an aggregate notional amount of $1.3 billion and 12 interest rate caps with an aggregate notional amount of $245.8 million related to this program.

Customers enters into residential mortgage loan commitments in connection with its consumer mortgage banking activities to fund mortgage loans at specified rates and times in the future. These commitments are short-term in nature and generally expire in 30 to 60 days. The residential mortgage loan commitments that relate to the origination of mortgage loans that will be held for sale are considered derivative instruments under applicable accounting guidance and are reported at fair value, with changes in fair value recorded directly in earnings. At June 30, 2023 and December 31, 2022, Customers had an aggregate notional amount of residential mortgage loan commitments of $3.3 million and $1.5 million, respectively.

Customers has also purchased and sold credit derivatives to either hedge or participate in the performance risk associated with some of its counterparties. These derivatives are not designated as hedging instruments and are reported at fair value, with changes in fair value recorded directly in earnings. At June 30, 2023 and December 31, 2022, Customers had an aggregate notional amount of credit derivatives of $98.5 million and $142.0 million, respectively.

Fair Value of Derivative Instruments on the Balance Sheet

The following tables present the fair value of Customers' derivative financial instruments as well as their presentation on the consolidated balance sheets as of June 30, 2023 and December 31, 2022.

	June 30, 2023
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives not designated as hedging instruments:
Interest rate swaps and caps (1)	Other assets	$	25,932	Other liabilities	$	37,640
Credit contracts	Other assets	5		Other liabilities	22
Residential mortgage loan commitments	Other assets	66		Other liabilities	—
Total		$	26,003		$	37,662

	December 31, 2022
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as fair value hedges:
Interest rate swaps	Other assets	$	1,777	Other liabilities	$	—
Total		$	1,777		$	—
Derivatives not designated as hedging instruments:
Interest rate swaps and caps	Other assets	$	42,589	Other liabilities	$	42,076
Credit contracts	Other assets	14		Other liabilities	30
Residential mortgage loan commitments	Other assets	55		Other liabilities	—
Total		$	42,658		$	42,106

(1)    Customers' centrally cleared derivatives are legally settled through variation margin payments and these payments are reflected as a reduction of the related derivative asset or liability, including accrued interest, on the consolidated balance sheet.

Effect of Derivative Instruments on Net Income

The following table presents amounts included in the consolidated statements of income related to derivatives designated as fair value hedges and derivatives not designated as hedges for the three and six months ended June 30, 2023 and 2022.

		Amount of Income (Loss) Recognized in Earnings
		Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	Income Statement Location	2023		2022		2023		2022
Derivatives designated as fair value hedges:
Recognized on interest rate swaps	Net interest income	$	6,532	$	498	$	6,832	$	3,019
Recognized on hedged AFS debt securities	Net interest income	50		(498)		(250)		(3,019)
Recognized on hedged FHLB advances	Net interest income	(6,582)		—		(6,582)		—
Total		$	—	$	—	$	—	$	—
Derivatives not designated as hedging instruments:
Interest rate swaps and caps	Other non-interest income	$	165	$	780	$	140	$	1,741
Credit contracts	Other non-interest income	26		41		(1)		44
Residential mortgage loan commitments	Other non-interest income	1		(50)		11		(81)
Total		$	192	$	771	$	150	$	1,704

Credit-risk-related Contingent Features

By entering into derivative contracts, Customers is exposed to credit risk. The credit risk associated with derivatives executed with customers is the same as that involved in extending the related loans and is subject to the same standard credit policies. To mitigate the credit-risk exposure to major derivative dealer counterparties, Customers only enters into agreements with those counterparties that maintain credit ratings of high quality or with central clearing parties.

Agreements with major derivative dealer counterparties contain provisions whereby default on any of Customers' indebtedness would be considered a default on its derivative obligations. Customers also has entered into agreements that contain provisions under which the counterparty could require Customers to settle its obligations if Customers fails to maintain its status as a well/adequately capitalized institution. As of June 30, 2023, the fair value of derivatives in a net asset position (which includes accrued interest but excludes any adjustment for nonperformance-risk) related to these agreements was $25.7 million. In addition, Customers, which has collateral posting thresholds with certain of these counterparties, had received $26.9 million of cash as collateral at June 30, 2023. Customers records cash posted or received as collateral with these counterparties, except with a central clearing entity, as a reduction or an increase in the outstanding balance of cash and cash equivalents and an increase in the balance of other assets or other liabilities.

Disclosures about Offsetting Assets and Liabilities

The following tables present derivative instruments that are subject to enforceable master netting arrangements. Customers' interest rate swaps and interest rate caps with institutional counterparties are subject to master netting arrangements and are included in the tables below. Interest rate swaps and interest rate caps with commercial banking customers and residential mortgage loan commitments are not subject to master netting arrangements and are excluded from the tables below. Customers has not made a policy election to offset its derivative positions.

	Gross Amounts Recognized on the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
(amounts in thousands)			Financial Instruments		Cash Collateral Received/Posted
June 30, 2023
Interest rate derivative assets with institutional counterparties	$	25,810	$	(150)	$	(25,660)	$	—
Interest rate derivative liabilities with institutional counterparties	$	150	$	(150)	$	—	$	—

	Gross Amounts Recognized on the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
(amounts in thousands)			Financial Instruments		Cash Collateral Received/Posted
December 31, 2022
Interest rate derivative assets with institutional counterparties	$	29,706	$	(619)	$	(29,087)	$	—
Interest rate derivative liabilities with institutional counterparties	$	619	$	(619)	$	—	$	—

XML

Loss Contingencies	6 Months Ended
	Jun. 30, 2023
Commitments and Contingencies Disclosure [Abstract]
Loss Contingencies	LOSS CONTINGENCIESLoss contingencies, including claims and legal actions arising in the ordinary course of business, are recorded as liabilities when the likelihood of loss is probable and an amount or range of loss can be reasonably estimated. Management does not believe there are any such matters that will have a material effect on the consolidated financial statements that are not currently accrued for. However, in light of the uncertainties inherent in these matters, it is possible that the ultimate resolution may have a material adverse effect on Customers’ results of operations for a particular period, and future changes in circumstances or additional information could result in accruals or resolution in excess of established accruals, which could adversely affect Customers’ results of operations, potentially materially.

XML

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Pay vs Performance Disclosure
Net income	$ 47,574	$ 58,650	$ 101,295	$ 135,411

XML

Insider Trading Arrangements	3 Months Ended
	Jun. 30, 2023
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

XML

Significant Accounting Policies and Basis of Presentation (Policies)

6 Months Ended

Jun. 30, 2023

Accounting Policies [Abstract]

Basis of Presentation

Basis of Presentation

The interim unaudited consolidated financial statements have been prepared in conformity with U.S. GAAP and pursuant to the rules and regulations of the SEC. These interim unaudited consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary to present a fair statement of the financial position and the results of operations and cash flows of Customers Bancorp and subsidiaries for the interim periods presented. Certain information and footnote disclosures normally included in the annual consolidated financial statements have been omitted from these interim unaudited consolidated financial statements as permitted by SEC rules and regulations. The December 31, 2022 consolidated balance sheet presented in this report has been derived from Customers Bancorp’s audited 2022 consolidated financial statements. Management believes that the disclosures are adequate to present fairly the consolidated financial statements as of the dates and for the periods presented. These interim unaudited consolidated financial statements should be read in conjunction with the 2022 consolidated financial statements of Customers Bancorp and subsidiaries included in Customers' Annual Report on Form 10-K for the year ended December 31, 2022 filed with the SEC on February 28, 2023 (the "2022 Form 10-K"). The 2022 Form 10-K describes Customers Bancorp’s significant accounting policies. There have been no material changes to Customers Bancorp's significant accounting policies noted above for the three and six months ended June 30, 2023.

Recently Issued Accounting Standards and Accounting Standards Issued But Not Yet Adopted

Recently Issued Accounting Standards

Presented below are recently issued accounting standards that Customers has adopted as well as those that the FASB has issued but are not yet effective.

Accounting Standards Adopted in 2022

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-06, Reference Rate Reform (Topic 848) - Deferral of the Sunset Date of Topic 848 and Amendments to the Definition of the Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate Issued December 2022	• Defers the sunset date of ASC 848 that provides optional guidance for a limited period of time to ease the potential burden in accounting for (or derecognizing the effects of) reference rate reform on financial reporting. Specifically, ASC 848 provides optional expedients and exceptions for applying U.S. GAAP to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met. These relate only to those contracts, hedging relationships, and other transactions that reference LIBOR or another reference rate expected to be discontinued because of reference rate reform. Certain optional expedients and exceptions in ASC 848 for contract modifications and hedge accounting apply to derivatives that are affected by the discounting transition, including derivative instruments that use an interest rate for margining, discounting, or contract price alignment that is modified as a result of reference rate reform. • Amends the definition of the SOFR Overnight Index Swap Rate to any rate based on SOFR qualifies as a benchmark interest rate for purposes of applying fair value hedge accounting. • Effective as of December 21, 2022 and ASC 848 can be adopted anytime during the period of January 1, 2020 through December 31, 2024.	• Customers adopted the guidance in ASC 848 during the adoption period for certain optional expedients. • The adoption of ASC 848 did not have a material impact on Customers' financial condition, results of operations and consolidated financial statements. • As of June 30, 2023, Customers has not yet elected to apply optional expedients for certain contract modifications. We plan to elect additional optional expedients in the future, which are not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.

Accounting Standards Adopted in 2023

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-02, Financial Instruments - Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures Issued March 2022	• Eliminates the accounting guidance for TDRs by creditors, and applies the loan refinancing and restructuring guidance when a borrower is experiencing financial difficulty to determine whether a modification results in a new loan or a continuation of an existing loan. • Provides enhanced disclosure requirements for certain loan refinancing and restructurings and disclosure of current-period gross write-offs by year of origination for financing receivables and net investments in leases within the scope of ASC 326. • Effective for fiscal years beginning after December 15, 2022, including interim periods within those fiscal years. Early adoption is permitted, including adoption in any interim period, provided the amendments are adopted as of the beginning of the fiscal year that includes the interim period of adoption. Early adoption is permitted separately for the amendments to TDRs and vintage disclosures. • TDR and vintage disclosures are to be adopted prospectively. An entity may adopt TDR recognition and measurement guidance prospectively or elect to use a modified retrospective transition method, with a cumulative effect adjustment to retained earnings at the beginning of the period of adoption.	• Customers adopted this guidance on January 1, 2023 using a modified retrospective transition method for TDR recognition and measurement. • This guidance did not have a material impact on Customers' financial condition, results of operations and consolidated financial statements. • Additional disclosures related to gross write-offs by year of origination and certain loan modifications to borrowers experiencing financial difficulty are presented in NOTE 7 – LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES.

Accounting Standards Issued But Not Yet Adopted

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-03, Fair Value Measurement (Topic 820): Fair Value Measurement of Equity Securities Subject to Contractual Sale Restrictions Issued June 2022	• Clarifies that a contractual restriction on the sale of an equity security is not considered part of the unit of account of the equity security and not considered in measuring fair value. • Prohibits recognition and measurement of a contractual sale restriction on the sale of an equity security as a separate unit of account. • Provides disclosure requirements for the equity securities subject to contractual sale restrictions. • Effective for fiscal years beginning after December 15, 2023, including interim periods within those fiscal years. Early adoption is permitted for both interim and annual financial statements that have not yet been issued or made available for issuance.	• Customers will adopt this guidance on January 1, 2024. This guidance is not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.
ASU 2023-02, Investments - Equity Method and Joint Ventures (Topic 323): Accounting for Investments in Tax Credit Structures Using the Proportional Amortization Method Issued March 2023	• Provides an election to account for tax equity investments, regardless of the tax credit program, using the proportional amortization method provided that certain conditions are met. • Effective for fiscal years beginning after December 15, 2023, including interim periods within those fiscal years. Early adoption is permitted for any interim period, as of the beginning of the fiscal year that includes that interim period.	• Customers will adopt this guidance on January 1, 2024. This guidance is not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.

Variable Interest Entity

Customers' transactions with unconsolidated VIEs include sales of consumer installment loans and investments in the securities issued by the VIEs. Customers is not the primary beneficiary of the VIEs because Customers has no right to make decisions that will most significantly affect the economic performance of the VIEs. Customers' continuing involvement with the unconsolidated VIEs is not significant. Customers' continuing involvement is not considered to be significant when Customers only invests in securities issued by the VIE and was not involved in the design of the VIE or when Customers has transferred financial assets to the VIE for only cash consideration. Customers' investments in the securities issued by the VIEs are classified as AFS or HTM debt securities on the consolidated balance sheets, and represent Customers' maximum exposure to loss.

Fair Value Measurement

Customers uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments. ASC 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For Customers, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. Many of these instruments lack an available trading market as characterized by a willing buyer and a willing seller engaging in an exchange transaction. For fair value disclosure purposes, Customers utilized certain fair value measurement criteria under ASC 820, Fair Value Measurements and Disclosures ("ASC 820"), as explained below.

In accordance with ASC 820, the fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value is best determined based upon quoted market prices. However, in many instances, there are no quoted market prices for Customers' various financial instruments. In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques. Those techniques are significantly affected by the assumptions used, including the discount rate and estimates of future cash flows. Accordingly, the fair value estimates may not be realized in an immediate settlement of the instrument.

The fair value guidance provides a consistent definition of fair value, focusing on an exit price in an orderly transaction (that is, not a forced liquidation or distressed sale) between market participants at the measurement date under current market conditions. If there has been a significant decrease in the volume and level of activity for the asset or liability, a change in valuation technique or the use of multiple valuation techniques may be appropriate. In such instances, determining the price at which willing market participants would transact at the measurement date under current market conditions depends on the facts and circumstances and requires the use of significant judgment. The fair value is a reasonable point within the range that is most representative of fair value under current market conditions.

The fair value guidance also establishes a fair value hierarchy and describes the following three levels used to classify fair value measurements.

Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.

Level 2: Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability.

Level 3: Prices or valuation techniques that require adjustments to inputs that are both significant to the fair value measurement and unobservable (i.e., supported with little or no market activity).

A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.

Derivatives

Risk Management Objectives of Using Derivatives

Customers is exposed to certain risks arising from both its business operations and economic conditions. Customers manages economic risks, including interest rate, liquidity and credit risk, primarily by managing the amount, sources, and durations of its assets and liabilities. Specifically, Customers enters into derivative financial instruments to manage exposures that arise from business activities that result in the receipt or payment of future known and uncertain cash amounts, the values of which are determined by interest rates. Customers’ derivative financial instruments are used to manage differences in the amount, timing, and duration of Customers’ known or expected cash receipts and its known or expected cash payments principally related to certain borrowings and deposits. Customers also has interest-rate derivatives resulting from an accommodation provided to certain qualifying customers, and therefore, they are not used to manage Customers’ interest-rate risk in assets or liabilities. Customers manages a matched book with respect to its derivative instruments used in this customer service in order to minimize its net risk exposure resulting from such transactions.

XML

Significant Accounting Policies and Basis of Presentation (Tables)

6 Months Ended

Jun. 30, 2023

Accounting Policies [Abstract]

Schedule of New Accounting Pronouncements and Changes in Accounting Principles

Presented below are recently issued accounting standards that Customers has adopted as well as those that the FASB has issued but are not yet effective.

Accounting Standards Adopted in 2022

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-06, Reference Rate Reform (Topic 848) - Deferral of the Sunset Date of Topic 848 and Amendments to the Definition of the Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate Issued December 2022	• Defers the sunset date of ASC 848 that provides optional guidance for a limited period of time to ease the potential burden in accounting for (or derecognizing the effects of) reference rate reform on financial reporting. Specifically, ASC 848 provides optional expedients and exceptions for applying U.S. GAAP to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met. These relate only to those contracts, hedging relationships, and other transactions that reference LIBOR or another reference rate expected to be discontinued because of reference rate reform. Certain optional expedients and exceptions in ASC 848 for contract modifications and hedge accounting apply to derivatives that are affected by the discounting transition, including derivative instruments that use an interest rate for margining, discounting, or contract price alignment that is modified as a result of reference rate reform. • Amends the definition of the SOFR Overnight Index Swap Rate to any rate based on SOFR qualifies as a benchmark interest rate for purposes of applying fair value hedge accounting. • Effective as of December 21, 2022 and ASC 848 can be adopted anytime during the period of January 1, 2020 through December 31, 2024.	• Customers adopted the guidance in ASC 848 during the adoption period for certain optional expedients. • The adoption of ASC 848 did not have a material impact on Customers' financial condition, results of operations and consolidated financial statements. • As of June 30, 2023, Customers has not yet elected to apply optional expedients for certain contract modifications. We plan to elect additional optional expedients in the future, which are not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.

Accounting Standards Adopted in 2023

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-02, Financial Instruments - Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures Issued March 2022	• Eliminates the accounting guidance for TDRs by creditors, and applies the loan refinancing and restructuring guidance when a borrower is experiencing financial difficulty to determine whether a modification results in a new loan or a continuation of an existing loan. • Provides enhanced disclosure requirements for certain loan refinancing and restructurings and disclosure of current-period gross write-offs by year of origination for financing receivables and net investments in leases within the scope of ASC 326. • Effective for fiscal years beginning after December 15, 2022, including interim periods within those fiscal years. Early adoption is permitted, including adoption in any interim period, provided the amendments are adopted as of the beginning of the fiscal year that includes the interim period of adoption. Early adoption is permitted separately for the amendments to TDRs and vintage disclosures. • TDR and vintage disclosures are to be adopted prospectively. An entity may adopt TDR recognition and measurement guidance prospectively or elect to use a modified retrospective transition method, with a cumulative effect adjustment to retained earnings at the beginning of the period of adoption.	• Customers adopted this guidance on January 1, 2023 using a modified retrospective transition method for TDR recognition and measurement. • This guidance did not have a material impact on Customers' financial condition, results of operations and consolidated financial statements. • Additional disclosures related to gross write-offs by year of origination and certain loan modifications to borrowers experiencing financial difficulty are presented in NOTE 7 – LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES.

Accounting Standards Issued But Not Yet Adopted

Standard	Summary of Guidance	Effects on Financial Statements
ASU 2022-03, Fair Value Measurement (Topic 820): Fair Value Measurement of Equity Securities Subject to Contractual Sale Restrictions Issued June 2022	• Clarifies that a contractual restriction on the sale of an equity security is not considered part of the unit of account of the equity security and not considered in measuring fair value. • Prohibits recognition and measurement of a contractual sale restriction on the sale of an equity security as a separate unit of account. • Provides disclosure requirements for the equity securities subject to contractual sale restrictions. • Effective for fiscal years beginning after December 15, 2023, including interim periods within those fiscal years. Early adoption is permitted for both interim and annual financial statements that have not yet been issued or made available for issuance.	• Customers will adopt this guidance on January 1, 2024. This guidance is not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.
ASU 2023-02, Investments - Equity Method and Joint Ventures (Topic 323): Accounting for Investments in Tax Credit Structures Using the Proportional Amortization Method Issued March 2023	• Provides an election to account for tax equity investments, regardless of the tax credit program, using the proportional amortization method provided that certain conditions are met. • Effective for fiscal years beginning after December 15, 2023, including interim periods within those fiscal years. Early adoption is permitted for any interim period, as of the beginning of the fiscal year that includes that interim period.	• Customers will adopt this guidance on January 1, 2024. This guidance is not expected to have a material impact on Customers' financial condition, results of operations and consolidated financial statements.

XML

Earnings (Loss) Per Share (Tables)

6 Months Ended

Jun. 30, 2023

Earnings Per Share [Abstract]

Components of Earnings (Loss) Per Share

The following are the components and results of Customers' earnings per common share calculations for the periods presented.

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands, except share and per share data)	2023		2022		2023		2022
Net income available to common shareholders	$	44,007	$	56,519	$	94,272	$	131,415
Weighted-average number of common shares outstanding – basic	31,254,125		32,712,616		31,535,103		32,834,150
Share-based compensation plans	337,017		866,397		430,894		1,116,823
Weighted-average number of common shares – diluted	31,591,142		33,579,013		31,965,997		33,950,973
Basic earnings per common share	$	1.41	$	1.73	2.99		4.00
Diluted earnings per common share	1.39		1.68		2.95		3.87

Anti-dilutive Securities Excluded from Computation of Earnings Per Share

The following are securities that could potentially dilute basic earnings per common share in future periods that were not included in the computation of diluted earnings per common share because either the performance conditions for certain of the share-based compensation awards have not been met or to do so would have been anti-dilutive for the periods presented.

	Three Months Ended June 30,		Six Months Ended June 30,
	2023	2022	2023	2022
Anti-dilutive securities:
Share-based compensation awards	1,718,281	404,473	1,410,180	106,198

XML

Changes in Accumulated Other Comprehensive Income (Loss) By Component (Tables)

6 Months Ended

Jun. 30, 2023

Equity [Abstract]

Changes in Accumulated Other Comprehensive Income (Loss)

The following tables present the changes in accumulated other comprehensive income (loss) by component for the three and six months ended June 30, 2023 and 2022. Amounts in parentheses indicate reductions to AOCI.

	Unrealized Gains (Losses) on Available for Sale Securities (1)
	Three Months Ended June 30,
(amounts in thousands)	2023		2022
Balance at April 1	$	(156,276)	$	(62,548)
Unrealized gains (losses) arising during period, before tax	(17,401)		(88,224)
Income tax effect	4,420		22,938
Other comprehensive income (loss) before reclassifications	(12,981)		(65,286)
Reclassification adjustments for (gains) losses included in net income, before tax	—		3,991
Income tax effect	—		(1,038)
Amounts reclassified from accumulated other comprehensive income (loss) to net income	—		2,953
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	1,449		—
Income tax effect	(368)		—
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	1,081		—
Net current-period other comprehensive income (loss)	(11,900)		(62,333)
Balance at June 30	$	(168,176)	$	(124,881)

	Unrealized Gains (Losses) Available for Sale Securities (1)
	Six Months Ended June 30,
(amounts in thousands)	2023		2022
Balance at January 1	$	(163,096)	$	(4,980)
Unrealized gains (losses) arising during period, before tax	(9,131)		(167,082)
Income tax effect	2,319		43,441
Other comprehensive income (loss) before reclassifications	(6,812)		(123,641)
Reclassification adjustments for (gains) losses included in net income, before tax	—		5,054
Income tax effect	—		(1,314)
Amounts reclassified from accumulated other comprehensive income (loss) to net income	—		3,740
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	2,321		—
Income tax effect	(589)		—
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	1,732		—
Net current-period other comprehensive income (loss)	(5,080)		(119,901)
Balance at June 30	$	(168,176)	$	(124,881)

(1)Reclassification amounts for AFS debt securities are reported as gain (loss) on sale of investment securities and amortization of unrealized losses on debt securities transferred from available-for-sale to held-to-maturity is reported within interest income on the consolidated statements of income.

XML

Investment Securities (Tables)

6 Months Ended

Jun. 30, 2023

Investments, Debt and Equity Securities [Abstract]

Summary of Amortized Cost and Approximate Fair Value of Investment Securities and Held to Maturity Securities

The amortized cost, approximate fair value and allowance for credit losses of investment securities at fair value as of June 30, 2023 and December 31, 2022 are summarized as follows:

	June 30, 2023 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Available for sale debt securities:
Asset-backed securities	$	135,188	$	(1,563)	$	—	$	(7,088)	$	126,537
Agency-guaranteed residential collateralized mortgage obligations	138,869		—		—		(13,561)		125,308
Collateralized loan obligations	848,861		—		396		(18,004)		831,253
Commercial mortgage-backed securities	136,941		—		—		(4,467)		132,474
Corporate notes	642,757		(1,876)		206		(61,336)		579,751
Private label collateralized mortgage obligations	1,082,913		—		1,469		(81,765)		1,002,617
Available for sale debt securities	$	2,985,529	$	(3,439)	$	2,071	$	(186,221)	2,797,940
Equity securities (2)									26,698
Total investment securities, at fair value									$	2,824,638

	December 31, 2022 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Available for sale debt securities:
Asset-backed securities	$	169,170	$	(578)	$	—	$	(8,050)	$	160,542
Agency-guaranteed residential collateralized mortgage obligations	147,481		—		—		(13,617)		133,864
Collateralized loan obligations	896,992		—		88		(24,342)		872,738
Commercial mortgage-backed securities	142,222		—		1		(5,866)		136,357
Corporate notes	657,086		—		45		(61,878)		595,253
Private label collateralized mortgage obligations	1,125,583		—		308		(63,630)		1,062,261
Available for sale debt securities	$	3,138,534	$	(578)	$	442	$	(177,383)	2,961,015
Equity securities (2)									26,485
Total investment securities, at fair value									$	2,987,500

(1)Accrued interest on AFS debt securities totaled $17.5 million and $16.7 million at June 30, 2023 and December 31, 2022, respectively, and is included in accrued interest receivable on the consolidated balance sheet.

(2)Includes perpetual preferred stock issued by domestic banks and domestic bank holding companies and equity securities issued by fintech companies, without a readily determinable fair value, and CRA-qualified mutual fund shares at June 30, 2023 and December 31, 2022. No impairments or measurement adjustments have been recorded on the equity securities without a readily determinable fair value since acquisition.

The amortized cost, approximate fair value and allowance for credit losses of investment securities held to maturity as of June 30, 2023 and December 31, 2022 are summarized as follows:

	June 30, 2023 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Net Carrying Value		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Held to maturity debt securities:
Asset-backed securities	$	719,551	$	—	$	719,551	$	—	$	(5,117)	$	714,434
Agency-guaranteed residential mortgage-backed securities	7,115		—		7,115		—		(669)		6,446
Agency-guaranteed commercial mortgage-backed securities	1,889		—		1,889		—		(103)		1,786
Agency-guaranteed residential collateralized mortgage obligations	196,206		—		196,206		—		(16,504)		179,702
Agency-guaranteed commercial collateralized mortgage obligations	148,066		—		148,066		—		(9,239)		138,827
Private label collateralized mortgage obligations	185,733		—		185,733		—		(14,680)		171,053
Total held to maturity debt securities	$	1,258,560	$	—	$	1,258,560	$	—	$	(46,312)	$	1,212,248

	December 31, 2022 (1)
(amounts in thousands)	Amortized Cost		Allowance for Credit Losses		Net Carrying Value		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Held to maturity debt securities:
Asset-backed securities	$	361,107	$	—	$	361,107	$	—	$	(4,974)	$	356,133
Agency-guaranteed residential mortgage-backed securities	7,189		—		7,189				(563)		6,626
Agency-guaranteed commercial mortgage-backed securities	1,928		—		1,928		—		(104)		1,824
Agency-guaranteed residential collateralized mortgage obligations	204,495		—		204,495		—		(18,376)		186,119
Agency-guaranteed commercial collateralized mortgage obligations	151,711		—		151,711		—		(9,435)		142,276
Private label collateralized mortgage obligations	113,829		—		113,829		—		(12,994)		100,835
Total held to maturity debt securities	$	840,259	$	—	$	840,259	$	—	$	(46,446)	$	793,813

(1)Accrued interest on HTM debt securities totaled $1.4 million and $1.0 million at June 30, 2023 and December 31, 2022, respectively, and is included in accrued interest receivable on the consolidated balance sheet.

Gain (Loss) on Securities

The following table presents gross realized gains and realized losses from the sale of AFS debt securities for the three and six months ended June 30, 2023 and 2022:

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	2023		2022		2023		2022
Gross realized gains	$	—	$	2,003	$	—	$	2,563
Gross realized losses	—		(5,032)		—		(6,655)
Net realized gains (losses) on sale of available for sale debt securities	$	—	$	(3,029)	$	—	$	(4,092)

Summary of Available-for-Sale and Held to Maturity Debt Securities by Stated Maturity

The following table presents AFS debt securities by stated maturity. Debt securities backed by mortgages and other assets have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	June 30, 2023
(amounts in thousands)	Amortized Cost		Fair Value
Due in one year or less	$	7,500	$	7,425
Due after one year through five years	521,866		479,208
Due after five years through ten years	113,391		93,118
Asset-backed securities	135,188		126,537
Agency-guaranteed residential collateralized mortgage obligations	138,869		125,308
Collateralized loan obligations	848,861		831,253
Commercial mortgage-backed securities	136,941		132,474
Private label collateralized mortgage obligations	1,082,913		1,002,617
Total available for sale debt securities	$	2,985,529	$	2,797,940

The following table presents HTM debt securities by stated maturity. Debt securities backed by mortgages and other assets have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	June 30, 2023
(amounts in thousands)	Amortized Cost		Fair Value
Asset-backed securities	$	719,551	$	714,434
Agency-guaranteed residential mortgage-backed securities	7,115		6,446
Agency-guaranteed commercial mortgage-backed securities	1,889		1,786
Agency-guaranteed residential collateralized mortgage obligations	196,206		179,702
Agency-guaranteed commercial collateralized mortgage obligations	148,066		138,827
Private label collateralized mortgage obligations	185,733		171,053
Total held to maturity debt securities	$	1,258,560	$	1,212,248

Debt Securities, Available-for-sale, Unrealized Loss Position, Fair Value

Gross unrealized losses and fair value of Customers' AFS debt securities for which an allowance for credit losses has not been recorded, aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023
	Less Than 12 Months				12 Months or More				Total
(amounts in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Available for sale debt securities:
Asset-backed securities	$	21,932	$	(23)	$	52,780	$	(3,409)	$	74,712	$	(3,432)
Agency-guaranteed residential collateralized mortgage obligations	—		—		125,308		(13,561)		125,308		(13,561)
Collateralized loan obligations	89,992		(2,442)		599,341		(15,562)		689,333		(18,004)
Commercial mortgage-backed securities	17,756		(506)		114,718		(3,961)		132,474		(4,467)
Corporate notes	105,912		(3,892)		424,070		(50,457)		529,982		(54,349)
Private label collateralized mortgage obligations	296,673		(22,216)		594,574		(59,549)		891,247		(81,765)
Total	$	532,265	$	(29,079)	$	1,910,791	$	(146,499)	$	2,443,056	$	(175,578)

	December 31, 2022
	Less Than 12 Months				12 Months or More				Total
(amounts in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Available for sale debt securities:
Asset-backed securities	$	160,542	$	(8,050)	$	—	$	—	$	160,542	$	(8,050)
Agency-guaranteed residential collateralized mortgage obligations	133,864		(13,617)		—		—		133,864		(13,617)
Collateralized loan obligations	386,701		(13,516)		315,270		(10,826)		701,971		(24,342)
Commercial mortgage-backed securities	39,828		(1,410)		93,005		(4,456)		132,833		(5,866)
Corporate notes	386,464		(36,119)		178,955		(25,759)		565,419		(61,878)
Private label collateralized mortgage obligations	478,096		(29,364)		314,332		(34,266)		792,428		(63,630)
Total	$	1,585,495	$	(102,076)	$	901,562	$	(75,307)	$	2,487,057	$	(177,383)

Debt Securities, Available-for-sale, Allowance for Credit Loss

The following tables present the activity in the allowance for credit losses on AFS debt securities, by major security type, for the periods presented:

	Three Months Ended June 30,
	2023						2022
(amounts in thousands)	Asset-backed securities		Corporate notes		Total		Asset-backed securities		Corporate notes		Total
Balance at April 1	$	790	$	1,383	$	2,173	$	728	$	—	$	728
Credit losses on securities for which credit losses were not previously recorded	—		233		233		329		—		329
Credit losses on previously impaired securities	773		260		1,033		—		—		—
Decrease in allowance for credit losses on previously impaired securities	—		—		—		(646)		—		(646)
Balance at June 30	$	1,563	$	1,876	$	3,439	$	411	$	—	$	411

	Six Months Ended June 30,
	2023						2022
(amounts in thousands)	Asset-backed securities		Corporate notes		Total		Asset-backed securities		Corporate notes		Total
Balance at January 1	$	578	$	—	$	578	$	—	$	—	$	—
Credit losses on securities for which credit losses were not previously recorded	—		1,876		1,876		411		—		411
Credit losses on previously impaired securities	1,046		—		1,046		—		—		—
Decrease in allowance for credit losses on previously impaired securities	(61)		—		(61)		—		—		—
Balance at June 30	$	1,563	$	1,876	$	3,439	$	411	$	—	$	411

Debt Securities, Held-to-Maturity, Credit Quality Indicator

The following table presents the amortized cost of HTM debt securities based on their lowest credit rating available:

	June 30, 2023
(amounts in thousands)	AAA		AA		A		BBB		Not Rated		Total
Held to maturity debt securities:
Asset-backed securities	$	—	$	—	$	—	$	—	$	719,551	$	719,551
Agency-guaranteed residential mortgage-backed securities	—		—		—		—		7,115		7,115
Agency-guaranteed commercial mortgage-backed securities	—		—		—		—		1,889		1,889
Agency-guaranteed residential collateralized mortgage obligations	—		—		—		—		196,206		196,206
Agency-guaranteed commercial collateralized mortgage obligations	—		—		—		—		148,066		148,066
Private label collateralized mortgage obligations	68,435		18,133		25,848		—		73,317		185,733
Total held to maturity debt securities	$	68,435	$	18,133	$	25,848	$	—	$	1,146,144	$	1,258,560

XML

Loans Held for Sale (Tables)

6 Months Ended

Jun. 30, 2023

Receivable, Held-for-Sale [Abstract]

Composition of Loans Held for Sale

The composition of loans held for sale as of June 30, 2023 and December 31, 2022 was as follows:

(amounts in thousands)	June 30, 2023		December 31, 2022
Commercial loans:
Multifamily loans, at lower of cost or fair value	$	—	$	4,079
Total commercial loans held for sale	—		4,079
Consumer loans:
Home equity conversion mortgages, at lower of cost or fair value	—		507
Residential mortgage loans, at fair value	1,234		322
Personal installment loans, at lower of cost or fair value	76,874		133,801
Other installment loans, at lower of cost or fair value	—		189,603
Total consumer loans held for sale	78,108		324,233
Loans held for sale	$	78,108	$	328,312

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases (Tables)

6 Months Ended

Jun. 30, 2023

Receivables [Abstract]

Schedule of Loans and Leases Receivable

The following table presents loans and leases receivable as of June 30, 2023 and December 31, 2022.

(amounts in thousands)	June 30, 2023		December 31, 2022
Loans and leases receivable, mortgage warehouse, at fair value	$	1,006,268	$	1,323,312
Loans receivable, PPP	188,763		998,153
Loans and leases receivable:
Commercial:
Commercial and industrial:
Specialty lending (1)	5,534,832		5,412,887
Other commercial and industrial	1,154,475		1,259,943
Multifamily	2,151,734		2,213,019
Commercial real estate owner occupied	842,042		885,339
Commercial real estate non-owner occupied	1,211,091		1,290,730
Construction	212,214		162,009
Total commercial loans and leases receivable	11,106,388		11,223,927
Consumer:
Residential real estate	487,199		497,952
Manufactured housing	41,664		45,076
Installment:
Personal	752,470		964,641
Other	250,047		413,298
Total consumer loans receivable	1,531,380		1,920,967
Loans and leases receivable	12,637,768		13,144,894
Allowance for credit losses on loans and leases	(139,656)		(130,924)
Total loans and leases receivable, net of allowance for credit losses on loans and leases (2)	$	13,693,143	$	15,335,435

(1)Includes direct finance equipment leases of $186.1 million and $157.4 million at June 30, 2023 and December 31, 2022, respectively.

(2)Includes deferred (fees) costs and unamortized (discounts) premiums, net of $(83.3) million and $(21.5) million at June 30, 2023 and December 31, 2022, respectively.

Loans and Leases Receivable by Loan Type and Performance Status

The following tables summarize loans and leases receivable by loan and lease type and performance status as of June 30, 2023 and December 31, 2022:

	June 30, 2023
(amounts in thousands)	30-59 Days past due (1)		60-89 Days past due (1)		90 Days or more past due (2)		Total past due		Loans and leases not past due (3)(4)		Total loans and leases (4)
Commercial and industrial, including specialty lending	$	2,516	$	104	$	4,081	$	6,701	$	6,682,606	$	6,689,307
Multifamily	—		—		2,950		2,950		2,148,784		2,151,734
Commercial real estate owner occupied	—		134		3,251		3,385		838,657		842,042
Commercial real estate non-owner occupied	—		—		—		—		1,211,091		1,211,091
Construction	—		—		—		—		212,214		212,214
Residential real estate	1,751		1,586		3,764		7,101		480,098		487,199
Manufactured housing	380		506		3,538		4,424		37,240		41,664
Installment	9,558		7,679		6,537		23,774		978,743		1,002,517
Total	$	14,205	$	10,009	$	24,121	$	48,335	$	12,589,433	$	12,637,768

	December 31, 2022
(amounts in thousands)	30-59 Days past due (1)		60-89 Days past due (1)		90 Days or more past due (2)		Total past due		Loans and leases not past due (3)		Total loans and leases (4)
Commercial and industrial, including specialty lending	$	3,123	$	717	$	1,415	$	5,255	$	6,667,575	$	6,672,830
Multifamily	10,684		5,217		1,143		17,044		2,195,975		2,213,019
Commercial real estate owner occupied	5,173		—		2,704		7,877		877,462		885,339
Commercial real estate non-owner occupied	2,136		—		11		2,147		1,288,583		1,290,730
Construction	—		—		—		—		162,009		162,009
Residential real estate	5,208		1,157		3,158		9,523		488,429		497,952
Manufactured housing	901		537		3,346		4,784		40,292		45,076
Installment	11,246		7,942		9,527		28,715		1,349,224		1,377,939
Total	$	38,471	$	15,570	$	21,304	$	75,345	$	13,069,549	$	13,144,894

(1)Includes past due loans and leases that are accruing interest because collection is considered probable.

(2)Includes loans amounting to $0.9 million and $1.9 million as of June 30, 2023 and December 31, 2022, respectively, that are still accruing interest because collection is considered probable.

(3)Loans and leases where next payment due is less than 30 days from the report date. The tables exclude PPP loans of $188.8 million, of which $2.4 million were 30-59 days past due and $144.2 million were 60 days or more past due as of June 30, 2023, and PPP loans of $998.2 million, of which $0.6 million were 30-59 days past due and $36.0 million were 60 days or more past due as of December 31, 2022. Claims for guarantee payments are submitted to the SBA for eligible PPP loans more than 60 days past due.

(4)Includes PCD loans of $204.1 million and $8.3 million at June 30, 2023 and December 31, 2022, respectively. On June 15, 2023, Customers acquired $631.0 million of Venture Banking loan portfolio (included within Specialty Lending above) from the FDIC, which included $228.7 million of PCD loans.

Amortized cost of Loans and Leases on Nonaccrual Status

The following table presents the amortized cost of loans and leases held for investment on nonaccrual status.

	June 30, 2023 (1)						December 31, 2022 (1)
(amounts in thousands)	Nonaccrual loans with no related allowance		Nonaccrual loans with related allowance		Total nonaccrual loans		Nonaccrual loans with no related allowance		Nonaccrual loans with related allowance		Total nonaccrual loans
Commercial and industrial, including specialty lending	$	3,281	$	1,160	$	4,441	$	1,731	$	30	$	1,761
Multifamily	4,022		—		4,022		1,143		—		1,143
Commercial real estate owner occupied	3,304		—		3,304		2,768		—		2,768
Residential real estate	7,306		—		7,306		6,922		—		6,922
Manufactured housing	—		2,634		2,634		—		2,410		2,410
Installment	—		6,537		6,537		—		9,527		9,527
Total	$	17,913	$	10,331	$	28,244	$	12,564	$	11,967	$	24,531

(1) Presented at amortized cost basis.

Schedule of Allowance for Credit Losses on Loans and Leases

The changes in the ACL on loans and leases by loan and lease type for the three and six months ended June 30, 2023 and 2022 are presented in the tables below.

(amounts in thousands)	Commercial and industrial (1)		Multifamily		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Installment		Total
Three Months Ended June 30, 2023
Ending Balance, March 31, 2023	$	20,050	$	15,084	$	8,472	$	11,032	$	2,336	$	6,853	$	4,339	$	62,115	$	130,281
Allowance for credit losses on FDIC PCD loans, net of charge-offs (2)	2,576		—		—		—		—		—		—		—		2,576
Charge-offs	(432)		(1,448)		—		(288)		—		(27)		—		(16,384)		(18,579)
Recoveries	174		—		34		22		—		3		—		2,782		3,015
Provision (benefit) for credit losses on loans and leases	6,724		1,764		1,709		2,729		303		17		(1)		9,118		22,363
Ending Balance, June 30, 2023	$	29,092	$	15,400	$	10,215	$	13,495	$	2,639	$	6,846	$	4,338	$	57,631	$	139,656
Six Months Ended June 30, 2023
Ending Balance, December 31, 2022	$	17,582	$	14,541	$	6,454	$	11,219	$	1,913	$	6,094	$	4,430	$	68,691	$	130,924
Allowance for credit losses on FDIC PCD loans, net of charge-offs (2)	2,576		—		—		—		—		—		—		—		$	2,576
Charge-offs	(592)		(1,448)		—		(4,527)		—		(27)		—		(33,099)		$	(39,693)
Recoveries	405		—		34		27		116		5		—		4,891		$	5,478
Provision (benefit) for credit losses on loans and leases	9,121		2,307		3,727		6,776		610		774		(92)		17,148		$	40,371
Ending Balance, June 30, 2023	$	29,092	$	15,400	$	10,215	$	13,495	$	2,639	$	6,846	$	4,338	$	57,631	$	139,656

(amounts in thousands)	Commercial and industrial (1)		Multifamily		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Installment		Total
Three Months Ended June 30, 2022
Ending Balance, March 31, 2022	$	10,765	$	7,437	$	3,841	$	5,955	$	939	$	4,685	$	4,342	$	107,883	$	145,847
Charge-offs	(276)		(1,990)		—		(163)		—		—		—		(12,851)		(15,280)
Recoveries	692		—		42		4		103		39		—		919		1,799
Provision (benefit) for credit losses on loans and leases	(100)		4,318		862		3,084		137		854		(262)		15,271		24,164
Ending Balance, June 30, 2022	$	11,081	$	9,765	$	4,745	$	8,880	$	1,179	$	5,578	$	4,080	$	111,222	$	156,530
Six Months Ended June 30, 2022
Ending Balance, December 31, 2021	$	12,702	$	4,477	$	3,213	$	6,210	$	692	$	2,383	$	4,278	$	103,849	$	137,804
Charge-offs	(578)		(1,990)		—		(163)		—		(4)		—		(21,716)		(24,451)
Recoveries	1,053		337		49		12		216		45		—		2,032		3,744
Provision (benefit) for credit losses on loans and leases	(2,096)		6,941		1,483		2,821		271		3,154		(198)		27,057		39,433
Ending Balance, June 30, 2022	$	11,081	$	9,765	$	4,745	$	8,880	$	1,179	$	5,578	$	4,080	$	111,222	$	156,530

(1)    Includes Specialty Lending.

(2)    Represents $8.7 million of allowance for credit losses on PCD loans recognized upon acquisition of a Venture Banking loan portfolio (included within Specialty Lending) from the FDIC on June 15, 2023, net of $6.2 million of charge-offs for certain of these PCD loans upon acquisition.

Summary of Loans Modified in Troubled Debt Restructurings and Related Recorded Investment

The following table presents the amortized cost of loans that were modified to borrowers experiencing financial difficulty for the three and six months ended June 30, 2023, disaggregated by class of financing receivable and type of modification granted.

	Three Months Ended June 30, 2023
(dollars in thousands)	Term Extension		Payment Deferral		Debt Forgiveness		Interest Rate Reduction and Term Extension		Total		Percentage of Total by Financing Class
Manufactured housing	$	52	$	—	$	—	$	229	$	281	0.67	%
Personal installment	3,540		180		183		—		3,903		0.52	%
Total	$	3,592	$	180	$	183	$	229	$	4,184

	Six Months Ended June 30, 2023
(dollars in thousands)	Term Extension		Payment Deferral		Debt Forgiveness		Interest Rate Reduction and Term Extension		Total		Percentage of Total by Financing Class
Commercial and industrial, including specialty lending	$	169	$	—	$	—	$	—	$	169	0.00	%
Commercial real estate owner occupied	169		—		—		—		169		0.02	%
Manufactured housing	59		—		—		291		350		0.84	%
Personal installment	8,067		269		264		—		8,600		1.14	%
Total	$	8,464	$	269	$	264	$	291	$	9,288

The following table summarizes the impacts of loan modifications made to borrowers experiencing financial difficulty for the three and six months ended June 30, 2023.

	Three Months Ended June 30, 2023
	Weighted Average
(dollars in thousands)	Interest Rate Reduction (%)	Term Extension (in months)	Payment Deferral (in months)	Debt Forgiven
Manufactured housing	3.5%	47	0	$	—
Personal installment	—	5	6	100

	Six Months Ended June 30, 2023
	Weighted Average
(dollars in thousands)	Interest Rate Reduction (%)	Term Extension (in months)	Payment Deferral (in months)	Debt Forgiven
Commercial and industrial, including specialty lending	—%	4	0	$	—
Commercial real estate owner occupied	—	4	0	—
Manufactured housing	2.9%	49	0	—
Personal installment	—	5	6	166

The performance of loans made to borrowers experiencing financial difficulty in which modifications were made is closely monitored to understand the effectiveness of modification efforts. Loans are considered to be in payment default at 90 days or more past due. The following table presents an aging analysis of loan modifications made to borrowers experiencing financial difficulty during the six months ended June 30, 2023.

	June 30, 2023
(dollars in thousands)	30-59 Days past due		60-89 Days past due		90 Days or more past due		Current		Total
Commercial and industrial, including specialty lending	$	—	$	—	$	169	$	—	$	169
Commercial real estate owner occupied	—		—		169		—		169
Manufactured housing	—		—		—		350		350
Personal installment	492		459		63		7,586		8,600
Total	$	492	$	459	$	401	$	7,936	$	9,288

The following table presents loans modified by type of concession for the three and six months ended June 30, 2022. There were no modifications that involved forgiveness of debt for the three and six months ended June 30, 2022.

	Three Months Ended June 30, 2022			Six Months Ended June 30, 2022
(dollars in thousands)	Number of loans	Recorded investment		Number of loans	Recorded investment
Interest-rate reductions	4	$	124	14	$	470
Other (1)	67	743		99	1,194
Total	71	$	867	113	$	1,664

(1) Other includes covenant modifications, forbearance, loans discharged under Chapter 7 bankruptcy, or other concessions.

Financing Receivable, Modified, Subsequent Default

The following table presents, by loan type, the number of loans modified in TDRs and the related recorded investment, for which there was a payment default within twelve months following the modification.

	June 30, 2022
(dollars in thousands)	Number of loans	Recorded investment
Manufactured housing	4	$	94
Residential real estate	1	119
Installment	38	473
Total loans	43	$	686

Credit Ratings of Covered and Non-Covered Loan Portfolio

The following tables present the credit ratings of loans and leases receivable and current period gross write-offs as of June 30, 2023 and December 31, 2022.

	Term Loans Amortized Cost Basis by Origination Year as of June 30, 2023
(amounts in thousands)	2023		2022		2021		2020		2019		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Commercial and industrial loans and leases, including specialty lending:
Pass	$	743,652	$	2,468,753	$	596,056	$	215,938	$	154,366	$	76,197	$	2,184,999	$	72,498	$	6,512,459
Special mention (1)	18,000		182		20,349		100		—		149		5,116		112		44,008
Substandard (1)	—		16,860		22,839		29,322		10,928		45,026		7,865		—		132,840
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial and industrial loans and leases	$	761,652	$	2,485,795	$	639,244	$	245,360	$	165,294	$	121,372	$	2,197,980	$	72,610	$	6,689,307
Commercial and industrial loans and leases charge-offs (2):
Three Months Ended June 30, 2023	$	—	$	222	$	16	$	26	$	24	$	144	$	—	$	—	$	432
Six Months Ended June 30, 2023	—		222		23		26		24		297		—		—		592

	Term Loans Amortized Cost Basis by Origination Year as of June 30, 2023
(amounts in thousands)	2023		2022		2021		2020		2019		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Multifamily loans:
Pass	$	580	$	1,250,428	$	360,461	$	128,996	$	21,778	$	277,797	$	—	$	—	$	2,040,040
Special mention	—		—		—		—		—		72,033		—		—		72,033
Substandard	—		—		1,485		—		—		38,176		—		—		39,661
Doubtful	—		—		—		—		—		—		—		—		—
Total multifamily loans	$	580	$	1,250,428	$	361,946	$	128,996	$	21,778	$	388,006	$	—	$	—	$	2,151,734
Multifamily loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	1,448	$	—	$	—	$	1,448
Six Months Ended June 30, 2023	—		—		—		—		—		1,448		—		—		1,448
Commercial real estate owner occupied loans:
Pass	$	26,963	$	282,131	$	214,253	$	89,565	$	82,882	$	128,916	$	—	$	—	$	824,710
Special mention	—		—		—		—		350		182		—		—		532
Substandard	—		—		—		—		—		16,800		—		—		16,800
Doubtful	—		—		—		—				—		—		—		—
Total commercial real estate owner occupied loans	$	26,963	$	282,131	$	214,253	$	89,565	$	83,232	$	145,898	$	—	$	—	$	842,042
Commercial real estate owner occupied loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—
Six Months Ended June 30, 2023	—		—		—		—		—		—		—		—		—
Commercial real estate non-owner occupied loans:
Pass	$	2,918	$	334,317	$	116,796	$	150,408	$	72,431	$	401,371	$	—	$	—	$	1,078,241
Special mention	—		—		—		20,958		17,550		11,342		—		—		49,850
Substandard	—		10,910		—		—		10,742		61,348		—		—		83,000
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial real estate non-owner occupied loans	$	2,918	$	345,227	$	116,796	$	171,366	$	100,723	$	474,061	$	—	$	—	$	1,211,091
Commercial real estate non-owner occupied loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	288	$	—	$	—	$	288
Six Months Ended June 30, 2023	—		—		—		—		—		4,527		—		—		4,527
Construction loans:
Pass	$	971	$	116,169	$	42,119	$	9,861	$	28,289	$	13,660	$	—	$	1,100	$	212,169
Special mention	45		—		—		—		—		—		—		—		45
Substandard	—		—		—		—		—		—		—		—		—
Doubtful	—		—		—		—		—		—		—		—		—
Total construction loans	$	1,016	$	116,169	$	42,119	$	9,861	$	28,289	$	13,660	$	—	$	1,100	$	212,214
Construction loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—
Six Months Ended June 30, 2023	—		—		—		—		—		—		—		—		—
Total commercial loans and leases receivable	$	793,129	$	4,479,750	$	1,374,358	$	645,148	$	399,316	$	1,142,997	$	2,197,980	$	73,710	$	11,106,388
Total commercial loans and leases receivable charge-offs:
Three Months Ended June 30, 2023	$	—	$	222	$	16	$	26	$	24	$	1,880	$	—	$	—	$	2,168
Six Months Ended June 30, 2023	—		222		23		26		24		6,272		—		—		6,567

	Term Loans Amortized Cost Basis by Origination Year as of June 30, 2023
(amounts in thousands)	2023		2022		2021		2020		2019		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Residential real estate loans:
Performing	$	6,135	$	176,946	$	137,037	$	6,926	$	15,872	$	75,906	$	61,598	$	—	$	480,420
Non-performing	—		1,228		632		232		427		4,066		194		—		6,779
Total residential real estate loans	$	6,135	$	178,174	$	137,669	$	7,158	$	16,299	$	79,972	$	61,792	$	—	$	487,199
Residential real estate loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	27	$	—	$	—	$	27
Six Months Ended June 30, 2023	—		—		—		—		—		27		—		—		27
Manufactured housing loans:
Performing	$	—	$	—	$	—	$	—	$	199	$	38,549	$	—	$	—	$	38,748
Non-performing	—		—		—		—		—		2,916		—		—		2,916
Total manufactured housing loans	$	—	$	—	$	—	$	—	$	199	$	41,465	$	—	$	—	$	41,664
Manufactured housing loans charge-offs:
Three Months Ended June 30, 2023	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—	$	—
Six Months Ended June 30, 2023	—		—		—		—		—		—		—		—		—
Installment loans:
Performing	$	51,195	$	426,913	$	306,319	$	85,210	$	57,912	$	4,403	$	57,088	$	—	$	989,040
Non-performing	—		6,982		4,743		840		682		141		89		—		13,477
Total installment loans	$	51,195	$	433,895	$	311,062	$	86,050	$	58,594	$	4,544	$	57,177	$	—	$	1,002,517
Installment loans charge-offs:
Three Months Ended June 30, 2023	$	1,764	$	5,627	$	5,635	$	1,438	$	1,533	$	387	$	—	$	—	$	16,384
Six Months Ended June 30, 2023	3,488		9,819		12,491		3,093		3,466		742		—		—		33,099
Total consumer loans	$	57,330	$	612,069	$	448,731	$	93,208	$	75,092	$	125,981	$	118,969	$	—	$	1,531,380
Total consumer loans charge-offs:
Three Months Ended June 30, 2023	$	1,764	$	5,627	$	5,635	$	1,438	$	1,533	$	414	$	—	$	—	$	16,411
Six Months Ended June 30, 2023	3,488		9,819		12,491		3,093		3,466		769		—		—		33,126
Loans and leases receivable	$	850,459	$	5,091,819	$	1,823,089	$	738,356	$	474,408	$	1,268,978	$	2,316,949	$	73,710	$	12,637,768
Loans and leases receivable charge-offs:
Three Months Ended June 30, 2023	$	1,764	$	5,849	$	5,651	$	1,464	$	1,557	$	2,294	$	—	$	—	$	18,579
Six Months Ended June 30, 2023	$	3,488	$	10,041	$	12,514	$	3,119	$	3,490	$	7,041	$	—	$	—	$	39,693

(1)    Includes $24.3 million of Specialty Lending loans rated Special Mention and $2.1 million rated Substandard at June 30, 2023 that were acquired from the FDIC on June 15, 2023.

(2)    Excludes $6.2 million of charge-offs for certain PCD loans against $8.7 million of allowance for credit losses on PCD loans recognized upon acquisition of a Venture Banking loan portfolio (included within Specialty Lending) from the FDIC on June 15, 2023. These PCD loans were originated in years 2016 to 2022.

	Term Loans Amortized Cost Basis by Origination Year as of December 31, 2022
(amounts in thousands)	2022		2021		2020		2019		2018		Prior		Revolving loans amortized cost basis		Revolving loans converted to term		Total
Commercial and industrial loans and leases, including specialty lending:
Pass	$	3,206,250	$	682,132	$	242,516	$	198,866	$	56,572	$	83,417	$	2,066,349	$	—	$	6,536,102
Special mention	11,134		6,023		27,780		—		1,501		172		2,599		—		49,209
Substandard	—		22,917		967		8,431		6,713		39,554		8,937		—		87,519
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial and industrial loans and leases	$	3,217,384	$	711,072	$	271,263	$	207,297	$	64,786	$	123,143	$	2,077,885	$	—	$	6,672,830
Multifamily loans:
Pass	$	1,260,544	$	364,047	$	130,656	$	22,167	$	112,212	$	203,215	$	—	$	—	$	2,092,841
Special mention	—		—		—		—		4,959		50,858		—		—		55,817
Substandard	—		1,500		—		—		—		62,861		—		—		64,361
Doubtful	—		—		—		—		—		—		—		—		—
Total multifamily loans	$	1,260,544	$	365,547	$	130,656	$	22,167	$	117,171	$	316,934	$	—	$	—	$	2,213,019
Commercial real estate owner occupied loans:
Pass	$	293,096	$	220,515	$	105,925	$	90,752	$	34,196	$	121,616	$	—	$	—	$	866,100
Special mention	—		—		—		—		134		1,841		—		—		1,975
Substandard	—		—		—		134		10,569		6,561		—		—		17,264
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial real estate owner occupied loans	$	293,096	$	220,515	$	105,925	$	90,886	$	44,899	$	130,018	$	—	$	—	$	885,339
Commercial real estate non-owner occupied loans:
Pass	$	339,044	$	119,304	$	156,281	$	73,827	$	62,237	$	386,235	$	—	$	—	$	1,136,928
Special mention	—		—		21,211		—		—		10,617		—		—		31,828
Substandard	10,910		—		—		28,656		8,198		74,210		—		—		121,974
Doubtful	—		—		—		—		—		—		—		—		—
Total commercial real estate non-owner occupied loans	$	349,954	$	119,304	$	177,492	$	102,483	$	70,435	$	471,062	$	—	$	—	$	1,290,730
Construction loans:
Pass	$	72,177	$	36,114	$	9,537	$	28,644	$	4,696	$	9,112	$	1,729	$	—	$	162,009
Special mention	—		—		—		—		—		—		—		—		—
Substandard	—		—		—		—		—		—		—		—		—
Doubtful	—		—		—		—		—		—		—		—		—
Total construction loans	$	72,177	$	36,114	$	9,537	$	28,644	$	4,696	$	9,112	$	1,729	$	—	$	162,009
Total commercial loans and leases receivable	$	5,193,155	$	1,452,552	$	694,873	$	451,477	$	301,987	$	1,050,269	$	2,079,614	$	—	$	11,223,927
Residential real estate loans:
Performing	$	162,217	$	148,217	$	7,224	$	17,128	$	10,739	$	77,762	$	67,782	$	—	$	491,069
Non-performing	271		366		238		441		1,425		3,357		785		—		6,883
Total residential real estate loans	$	162,488	$	148,583	$	7,462	$	17,569	$	12,164	$	81,119	$	68,567	$	—	$	497,952
Manufactured housing loans:
Performing	$	—	$	—	$	—	$	213	$	103	$	41,918	$	—	$	—	42,234
Non-performing	—		—		—		—		—		2,842		—		—		2,842
Total manufactured housing loans	$	—	$	—	$	—	$	213	$	103	$	44,760	$	—	$	—	$	45,076
Installment loans:
Performing	$	785,699	$	305,729	$	100,173	$	100,570	$	8,430	$	782	$	64,690	$	—	$	1,366,073
Non-performing	5,164		4,356		1,023		1,111		61		59		92		—		11,866
Total installment loans	$	790,863	$	310,085	$	101,196	$	101,681	$	8,491	$	841	$	64,782	$	—	$	1,377,939
Total consumer loans	$	953,351	$	458,668	$	108,658	$	119,463	$	20,758	$	126,720	$	133,349	$	—	$	1,920,967
Loans and leases receivable	$	6,146,506	$	1,911,220	$	803,531	$	570,940	$	322,745	$	1,176,989	$	2,212,963	$	—	$	13,144,894

Schedule of Loan Purchases and Sales

Purchases and sales of loans were as follows for the three and six months ended June 30, 2023 and 2022:

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	2023		2022		2023		2022
Purchases (1)
Specialty lending	$	631,252	$	—	$	631,252	$	—
Other commercial and industrial	4,863		—		10,308		—
Commercial real estate owner occupied	—		—		2,867		—
Residential real estate	—		8,081		4,238		154,955
Personal installment (2)	—		16,551		—		76,007
Total	$	636,115	$	24,632	$	648,665	$	230,962
Sales (3)
Specialty lending (4)	$	287,185	$	—	$	287,185	$	—
Other commercial and industrial (5)	47,358		14,040		47,358		22,880
Multifamily	—		2,879		—		2,879
Commercial real estate owner occupied (5)	18,851		3,519		18,851		8,960
Commercial real estate non-owner occupied	16,000		—		16,000		—
Other installment	154,042		—		154,042		—
Total	$	523,436	$	20,438	$	523,436	$	34,719

(1)Amounts reported in the above table are the unpaid principal balance at time of purchase. The purchase price was 85.1% and 98.9% of the loans' unpaid principal balance for the three months ended June 30, 2023 and 2022, respectively. The purchase price was 85.5% and 98.2% of the loans' unpaid principal balance for the six months ended June 30, 2023 and 2022, respectively.

(2)Installment loan purchases for the three and six months ended June 30, 2023 and 2022 consist of third-party originated unsecured consumer loans. None of the loans held for investment are considered sub-prime at the time of origination. Customers considers sub-prime borrowers to be those with FICO scores below 660.

(3)For the three months ended June 30, 2023 and 2022, sales of loans held for investment resulted in net gains of $0.4 million and $1.5 million, respectively, included in gain (loss) on sale of SBA and other loans in the consolidated statements of income. For the six months ended June 30, 2023 and 2022, sales of loans held for investment resulted in net gains of $0.4 million and $3.6 million, respectively.

(4)Includes a loss of $5.0 million from the sale of $670.0 million of short-term syndicated capital call lines of credit ($280.7 million of loans held for investment in unpaid principal balance and $389.3 million of unfunded loan commitments) included in the consolidated statements of income for the three and six months ended June 30, 2023.

(5)Primarily sales of SBA loans.

Reconciliation of Purchase Price, Loans Purchased with Credit Deterioration

The reconciliation between the purchase price and the unpaid principal balance of the PCD loans was as follows:

(amounts in thousands)
PCD loans acquired:
Unpaid principal balance	$	228,700
Unamortized discount	(25,509)
Allowance for credit losses	(8,736)
Purchase price	$	194,455

XML

Leases (Tables)

6 Months Ended

Jun. 30, 2023

Leases [Abstract]

Lessee, Summary of Right-of-Use Assets and Lease Liabilities

The following table summarizes operating lease ROU assets and operating lease liabilities and their corresponding balance sheet location:

(amounts in thousands)	Classification	June 30, 2023		December 31, 2022
ASSETS
Operating lease ROU assets	Other assets	$	17,430	$	16,133
LIABILITIES
Operating lease liabilities	Other liabilities	$	19,916	$	19,046

Lease, Cost

The following table summarizes operating lease cost and its corresponding income statement location for the periods presented:

		Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	Classification	2023		2022		2023		2022
Operating lease cost (1)	Occupancy expenses	$	1,296	$	1,217	$	2,515	$	2,215

(1) There were no variable lease costs for the three and six months ended June 30, 2023 and 2022, and sublease income for operating leases was immaterial.

Maturities of Non-cancelable Operating Lease Liabilities

Maturities of non-cancelable operating lease liabilities were as follows at June 30, 2023:

(amounts in thousands)	June 30, 2023
2023	$	2,666
2024	4,701
2025	3,650
2026	2,880
2027	2,369
Thereafter	5,524
Total minimum payments	21,790
Less: interest	1,874
Present value of lease liabilities	$	19,916

Summary of Lease Term and Discount Rate for Operating Leases

The following table summarizes the weighted average remaining lease term and discount rate for Customers' operating leases at June 30, 2023 and December 31, 2022:

	June 30, 2023		December 31, 2022
Weighted average remaining lease term (years)
Operating leases	5.8 years		5.1 years
Weighted average discount rate
Operating leases	3.18	%	2.85	%

Lessor, Lease Receivables and Investment in Operating Leases and their Corresponding Balance Sheet Location

The following table summarizes lease receivables and investment in operating leases and their corresponding balance sheet location at June 30, 2023 and December 31, 2022:

(amounts in thousands)	Classification	June 30, 2023		December 31, 2022
ASSETS
Direct financing leases
Lease receivables	Loans and leases receivable	$	167,279	$	140,182
Guaranteed residual assets	Loans and leases receivable	12,945		12,370
Unguaranteed residual assets	Loans and leases receivable	8,909		7,555
Deferred initial direct costs	Loans and leases receivable	972		667
Unearned income	Loans and leases receivable	(3,964)		(3,404)
Net investment in direct financing leases		$	186,141	$	157,370
Operating leases
Investment in operating leases	Other assets	$	262,717	$	248,454
Accumulated depreciation	Other assets	(66,975)		(52,585)
Deferred initial direct costs	Other assets	1,333		1,461
Net investment in operating leases		197,075		197,330
Total lease assets		$	383,216	$	354,700

Sales-type and Direct Financing Leases, Lease Receivable, Maturity

Maturities of operating and direct financing lease receivables were as follows at June 30, 2023:

(amounts in thousands)	Operating leases		Direct financing leases
2023	$	19,672	$	22,998
2024	37,821		43,104
2025	34,105		33,776
2026	39,164		25,972
2027	28,646		21,099
Thereafter	66,834		22,417
Total minimum payments	$	226,242	169,366
Less: interest			2,087
Present value of lease receivables			$	167,279

Lessor, Operating Lease, Payment to be Received, Fiscal Year Maturity

Maturities of operating and direct financing lease receivables were as follows at June 30, 2023:

(amounts in thousands)	Operating leases		Direct financing leases
2023	$	19,672	$	22,998
2024	37,821		43,104
2025	34,105		33,776
2026	39,164		25,972
2027	28,646		21,099
Thereafter	66,834		22,417
Total minimum payments	$	226,242	169,366
Less: interest			2,087
Present value of lease receivables			$	167,279

XML

Deposits (Tables)

6 Months Ended

Jun. 30, 2023

Deposit [Abstract]

Components of Deposits

The components of deposits at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023		December 31, 2022
(amounts in thousands)
Demand, non-interest bearing	$	4,490,198	$	1,885,045
Demand, interest bearing	5,551,037		8,476,027
Savings, including money market deposit accounts	3,052,493		3,546,015
Time	4,856,703		4,249,866
Total deposits	$	17,950,431	$	18,156,953

Schedule of Time Deposit Maturities

The scheduled maturities for time deposits at June 30, 2023 were as follows:

(amounts in thousands)	June 30, 2023
2023	$	1,831,337
2024	2,367,787
2025	154,031
2026	356,193
2027	59,786
Thereafter	87,569
Total time deposits	$	4,856,703

XML

Borrowings (Tables)

6 Months Ended

Jun. 30, 2023

Debt Disclosure [Abstract]

Short Term Borrowings

Short-term debt at June 30, 2023 and December 31, 2022 was as follows:

	June 30, 2023				December 31, 2022
(dollars in thousands)	Amount		Rate		Amount		Rate
FHLB advances	—		—	%	300,000		4.54	%
Total short-term debt	$	—			$	300,000

Summary of Bancorp's Short Term Borrowings

The following is a summary of additional information relating to Customers' short-term debt:

(dollars in thousands)	June 30, 2023 (1)			December 31, 2022 (2)
FRB advances (3)
Maximum outstanding at any month end	$	—		$	—
Average balance during the period	242,188			—
Weighted-average interest rate during the period	5.23		%	—		%
FHLB advances
Maximum outstanding at any month end	—			775,000
Average balance during the period	176,138			144,918
Weighted-average interest rate during the period	5.16		%	1.07		%
Federal funds purchased
Maximum outstanding at any month end	—			895,000
Average balance during the period	7,624			349,581
Weighted-average interest rate during the period	4.97		%	1.66		%

(1)    For the six months ended June 30, 2023.

(2)    For the year ended December 31, 2022.

(3)    Includes advances under the BTFP. The BTFP offers loans of up to one year to eligible depository institutions pledging any collateral valued at par, that are eligible for purchase by the Federal Reserve Banks in open market operations, such as U.S. Treasuries, U.S. agency securities, and U.S. agency mortgage-backed securities.

Schedule of Long-term Debt

Long-term FHLB and FRB advances at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023				December 31, 2022
(dollars in thousands)	Amount		Rate		Amount		Rate
FHLB advances (1)(2)	$	2,046,142	4.74	%	$	500,000	3.37	%
Total long-term FHLB and FRB advances	$	2,046,142			$	500,000

(1)    Amounts reported in the above table include variable and fixed rate long-term advances from FHLB of $1.1 billion with maturities ranging from June 2024 to September 2026 with a returnable option that can be repaid without penalty on certain predetermined dates at Customers Bank's option, and fixed rate long-term advances of $950.0 million with maturities ranging from March 2025 to March 2028, at June 30, 2023.

(2)    Includes $3.9 million of unamortized basis adjustments from interest rate swaps designated as fair value hedges of long-term advances from FHLB at June 30, 2023. Refer to NOTE 14 — DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES for additional information.

Maturities of long-term FHLB advances were as follows at June 30, 2023:

	June 30, 2023
(dollars in thousands)	Amount (1)		Rate
2024	$	420,000	4.36	%
2025	540,000		5.36	%
2026	540,000		5.38	%
2027	450,000		3.70	%
Thereafter	100,000		4.19	%
Total long-term FHLB advances	$	2,050,000

(1)    Amounts reported in the above table include variable and fixed rate long-term advances from FHLB of $1.1 billion with maturities ranging from June 2024 to September 2026 with a returnable option that can be repaid without penalty on certain predetermined dates at Customers Bank's option.

The maximum borrowing capacity with the FHLB and FRB at June 30, 2023 and December 31, 2022 was as follows:

(amounts in thousands)	June 30, 2023		December 31, 2022
Total maximum borrowing capacity with the FHLB	$	3,485,974	$	3,241,120
Total maximum borrowing capacity with the FRB (1)	5,126,390		2,510,189
Qualifying loans and securities (1) serving as collateral against FHLB and FRB advances	10,254,963		7,142,865

(1)    Includes $495.6 million of borrowing capacity available under the BTFP at June 30, 2023, which offers loans of up to one year to eligible depository institutions pledging any collateral valued at par, that are eligible for purchase by the Federal Reserve Banks in open market operations, such as U.S. Treasuries, U.S. agency securities, and U.S. agency mortgage-backed securities.

Senior and Subordinated Debt

Long-term senior notes and subordinated debt at June 30, 2023 and December 31, 2022 were as follows:

		June 30, 2023		December 31, 2022
(dollars in thousands)
Issued by	Ranking	Carrying Amount		Carrying Amount		Rate		Issued Amount		Date Issued	Maturity	Price
Customers Bancorp	Senior (1)	$	98,858	$	98,788	2.875	%	$	100,000	August 2021	August 2031	100.000	%
Customers Bancorp	Senior	24,852		24,792		4.500	%	25,000		September 2019	September 2024	100.000	%
Total other borrowings		$	123,710	$	123,580
Customers Bancorp	Subordinated (2)(3)	$	72,675	$	72,585	5.375	%	$	74,750	December 2019	December 2034	100.000	%
Customers Bank	Subordinated (2)(4)	109,416		109,367		6.125	%	110,000		June 2014	June 2029	100.000	%
Total subordinated debt		$	182,091	$	181,952

(1)The senior notes will bear an annual fixed rate of 2.875% until August 15, 2026. From August 15, 2026 until maturity, the notes will bear an annual interest rate equal to a benchmark rate, which is expected to be the three-month term SOFR after June 30, 2023, plus 235 basis points. Customers Bancorp has the ability to call the senior notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after August 15, 2026.

(2)The subordinated notes qualify as Tier 2 capital for regulatory capital purposes.

(3)Customers Bancorp has the ability to call the subordinated notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after December 30, 2029.

(4)The subordinated notes will bear an annual fixed rate of 6.125% until June 26, 2024. From June 26, 2024 until maturity, the notes will bear an annual interest rate equal to the three-month LIBOR plus 344.3 basis points. Pursuant to the Adjustable Interest Rate (LIBOR) Act enacted by Congress on March 15, 2022, Customers expects that the subordinated notes will substitute three-month term SOFR plus a tenor spread adjustment of 26.161 basis points for three-month LIBOR as the benchmark reference rate in order to calculate the annual interest rate after June 26, 2024. Customers Bank has the ability to call the subordinated notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after June 26, 2024

XML

Shareholders' Equity (Tables)

6 Months Ended

Jun. 30, 2023

Equity [Abstract]

Schedule of Stock by Class

The table below summarizes Customers' issuances of preferred stock that remain outstanding at June 30, 2023 and December 31, 2022 and the dividends paid per share.

(amounts in thousands except share and per share data)		Shares at		Carrying value at				Initial Fixed Rate		Date at which dividend rate becomes floating and earliest redemption date	Floating rate of Three-Month LIBOR Plus:		Dividend Paid Per Share in 2023 (1)
Fixed-to-floating rate:	Issue Date	June 30, 2023	December 31, 2022	June 30, 2023		December 31, 2022
Series E	April 28, 2016	2,300,000	2,300,000	$	55,593	$	55,593	6.45	%	June 15, 2021	5.140	%	$	1.26
Series F	September 16, 2016	3,400,000	3,400,000	82,201		82,201		6.00	%	December 15, 2021	4.762	%	$	1.21
Totals		5,700,000	5,700,000	$	137,794	$	137,794

(1) For the six months ended June 30, 2023.

XML

Regulatory Capital (Tables)

6 Months Ended

Jun. 30, 2023

Regulatory Capital [Abstract]

Summary of Capital Amounts, Tier 1 Risk Based and Tier 1 Leveraged Ratios

Generally, to comply with the regulatory definition of adequately capitalized, or well capitalized, respectively, or to comply with the Basel III capital requirements, an institution must at least maintain the common equity Tier 1, Tier 1 and total risk-based capital ratios and the Tier 1 leverage ratio in excess of the related minimum ratios as set forth in the following table:

					Minimum Capital Levels to be Classified as:
	Actual				Adequately Capitalized				Well Capitalized				Basel III Compliant
(dollars in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio		Amount		Ratio
As of June 30, 2023:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,510,392	10.312	%	$	659,119	4.500	%	N/A		N/A		$	1,025,296	7.000	%
Customers Bank	$	1,749,287	11.959	%	$	658,243	4.500	%	$	950,796	6.500	%	$	1,023,934	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,648,185	11.253	%	$	878,825	6.000	%	N/A		N/A		$	1,245,003	8.500	%
Customers Bank	$	1,749,287	11.959	%	$	877,658	6.000	%	$	1,170,210	8.000	%	$	1,243,348	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,928,747	13.168	%	$	1,171,767	8.000	%	N/A		N/A		$	1,537,944	10.500	%
Customers Bank	$	1,957,174	13.380	%	$	1,170,210	8.000	%	$	1,462,763	10.000	%	$	1,535,901	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	1,648,185	7.529	%	$	875,660	4.000	%	N/A		N/A		$	875,660	4.000	%
Customers Bank	$	1,749,287	8.000	%	$	874,612	4.000	%	$	1,093,266	5.000	%	$	874,612	4.000	%
As of December 31, 2022:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,470,837	9.637	%	$	686,838	4.500	%	N/A		N/A		$	1,068,415	7.000	%
Customers Bank	$	1,708,598	11.213	%	$	685,694	4.500	%	$	990,447	6.500	%	$	1,066,636	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,608,630	10.539	%	$	915,784	6.000	%	N/A		N/A		$	1,297,361	8.500	%
Customers Bank	$	1,708,598	11.213	%	$	914,259	6.000	%	$	1,219,012	8.000	%	$	1,295,201	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,862,089	12.200	%	$	1,221,045	8.000	%	N/A		N/A		$	1,602,622	10.500	%
Customers Bank	$	1,889,472	12.400	%	$	1,219,012	8.000	%	$	1,523,765	10.000	%	$	1,599,954	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	1,608,630	7.664	%	$	839,547	4.000	%	N/A		N/A		$	839,547	4.000	%
Customers Bank	$	1,708,598	8.150	%	$	838,611	4.000	%	$	1,048,264	5.000	%	$	838,611	4.000	%

XML

Disclosures About Fair Value of Financial Instruments (Tables)

6 Months Ended

Jun. 30, 2023

Fair Value Disclosures [Abstract]

Estimated Fair Values of Financial Instruments

The estimated fair values of Customers' financial instruments at June 30, 2023 and December 31, 2022 were as follows:

					Fair Value Measurements at June 30, 2023
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	3,155,224	$	3,155,224	$	3,155,224	$	—	$	—
Debt securities, available for sale	2,797,940		2,797,940		—		2,746,115		51,825
Debt securities, held to maturity	1,258,560		1,212,248		—		497,814		714,434
Loans held for sale	78,108		78,108		—		1,234		76,874
Total loans and leases receivable, net of allowance for credit losses on loans and leases	13,693,143		13,298,144		—		1,006,268		12,291,876
FHLB, Federal Reserve Bank, and other restricted stock	126,240		126,240		—		126,240		—
Derivatives	26,003		26,003		—		25,937		66
Liabilities:
Deposits	$	17,950,431	$	17,923,322	$	13,093,728	$	4,829,594	$	—
FHLB advances	2,046,142		2,029,664		—		2,029,664		—
Other borrowings	123,710		100,666		—		100,666		—
Subordinated debt	182,091		148,371		—		148,371		—
Derivatives	37,662		37,662		—		37,662		—

					Fair Value Measurements at December 31, 2022
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	455,806	$	455,806	$	455,806	$	—	$	—
Debt securities, available for sale	2,961,015		2,961,015		—		2,887,749		73,266
Debt securities, held to maturity	840,259		793,813		—		437,680		356,133
Loans held for sale	328,312		328,312		—		322		327,990
Total loans and leases receivable, net of allowance for credit losses on loans and leases	15,335,435		14,890,823		—		1,323,312		13,567,511
FHLB, Federal Reserve Bank, and other restricted stock	74,196		74,196		—		74,196		—
Derivatives	44,435		44,435		—		44,380		55
Liabilities:
Deposits	$	18,156,953	$	18,127,338	$	13,907,087	$	4,220,251	$	—
FHLB advances	800,000		781,113		—		781,113		—
Other borrowings	123,580		108,081		—		108,081		—
Subordinated debt	181,952		168,441		—		168,441		—
Derivatives	42,106		42,106		—		42,106		—

Summary of Financial Assets and Liabilities Measured at Fair Value on a Recurring and Nonrecurring Basis

For financial assets and liabilities measured at fair value on a recurring and nonrecurring basis, the fair value measurements by level within the fair value hierarchy used at June 30, 2023 and December 31, 2022 were as follows:

	June 30, 2023
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available for sale debt securities:
Asset-backed securities	$	—	$	74,712	$	51,825	$	126,537
Agency-guaranteed residential collateralized mortgage obligations	—		125,308		—		125,308
Collateralized loan obligations	—		831,253		—		831,253
Commercial mortgage-backed securities	—		132,474		—		132,474
Corporate notes	—		579,751		—		579,751
Private label collateralized mortgage obligations	—		1,002,617		—		1,002,617
Derivatives	—		25,937		66		26,003
Loans held for sale – fair value option	—		1,234		—		1,234
Loans receivable, mortgage warehouse – fair value option	—		1,006,268		—		1,006,268
Total assets – recurring fair value measurements	$	—	$	3,779,554	$	51,891	$	3,831,445
Liabilities
Derivatives	$	—	$	37,662	$	—	$	37,662
Measured at Fair Value on a Nonrecurring Basis:
Assets
Collateral-dependent loans	$	—	$	—	$	2,375	$	2,375
Total assets – nonrecurring fair value measurements	$	—	$	—	$	2,375	$	2,375

	December 31, 2022
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available for sale debt securities:
Asset-backed securities	$	—	$	87,276	$	73,266	$	160,542
Agency-guaranteed residential collateralized mortgage obligations	—		133,864		—		133,864
Collateralized loan obligations	—		872,738		—		872,738
Commercial mortgage-backed securities	—		136,357		—		136,357
Corporate notes	—		595,253		—		595,253
Private label collateralized mortgage obligations	—		1,062,261		—		1,062,261
Derivatives	—		44,380		55		44,435
Loans held for sale – fair value option	—		322		—		322
Loans receivable, mortgage warehouse – fair value option	—		1,323,312		—		1,323,312
Total assets – recurring fair value measurements	$	—	$	4,255,763	$	73,321	$	4,329,084
Liabilities
Derivatives	$	—	$	42,106	$	—	$	42,106
Measured at Fair Value on a Nonrecurring Basis:
Assets
Collateral-dependent loans	$	—	$	—	$	4,819	$	4,819
Total assets – nonrecurring fair value measurements	$	—	$	—	$	4,819	$	4,819

Statement of Changes in Level 3 Assets Measured at Fair Value on a Recurring Basis

The changes in asset-backed securities (Level 3 assets) measured at fair value on a recurring basis for the three and six months ended June 30, 2023 and 2022 are summarized in the table below.

	Asset-backed securities
(amounts in thousands)	Three Months Ended June 30,
	2023		2022
Balance at April 1	$	63,376	$	121,853
Principal payments and premium amortization	(10,444)		(18,147)
Increase in allowance for credit losses	(773)		—
Decrease in allowance for credit losses	—		317
Change in fair value recognized in OCI	(334)		2,896
Balance at June 30	$	51,825	$	106,919

	Asset-backed securities
(amounts in thousands)	Six Months Ended June 30,
	2023		2022
Balance at January 1	$	73,266	$	142,885
Principal payments and premium amortization	(21,660)		(34,496)
Increase in allowance for credit losses	(1,046)		(411)
Decrease in allowance for credit losses	61		—
Change in fair value recognized in OCI	1,204		(1,059)
Balance at June 30	$	51,825	$	106,919

Summary of Financial Assets and Financial Liabilities Measured at Fair Value on Recurring and Nonrecurring Basis

The following tables summarize financial assets and financial liabilities measured at fair value as of June 30, 2023 and December 31, 2022 on a recurring and nonrecurring basis for which Customers utilized Level 3 inputs to measure fair value. The unobservable Level 3 inputs noted below contain a level of uncertainty that may differ from what is realized in an immediate settlement of the assets. Therefore, Customers may realize a value higher or lower than the current estimated fair value of the assets.

	Quantitative Information about Level 3 Fair Value Measurements
(dollars in thousands)	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
June 30, 2023
Asset-backed securities	$	51,825	Discounted cash flow	Discount rate Annualized loss rate Constant prepayment rate	9% - 10% (10%) 3% - 6% (5%) 15% - 28% (25%)

	Quantitative Information about Level 3 Fair Value Measurements
(dollars in thousands)	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
December 31, 2022
Asset-backed securities	$	73,266	Discounted cash flow	Discount rate Annualized loss rate Constant prepayment rate	9% - 9% (9%) 4% - 5% (5%) 19% - 25% (23%)

XML

Derivative Instruments and Hedging Activities (Tables)

6 Months Ended

Jun. 30, 2023

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Schedule of Derivative Assets at Fair Value

As of June 30, 2023 and December 31, 2022, the following amounts were recorded on the consolidated balance sheet related to cumulative basis adjustments for fair value hedges.

	Amortized Cost				Cumulative Amount of Fair Value Hedging Adjustment to Hedged Items
(amounts in thousands)	June 30, 2023		December 31, 2022		June 30, 2023		December 31, 2022
AFS debt securities	$	22,500	$	22,500	$	(1,527)	$	1,777
Deposits	300,000		—		2,140		—
FHLB advances	700,000		—		(3,857)		—

Fair Value of Derivative Financial Instruments

The following tables present the fair value of Customers' derivative financial instruments as well as their presentation on the consolidated balance sheets as of June 30, 2023 and December 31, 2022.

	June 30, 2023
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives not designated as hedging instruments:
Interest rate swaps and caps (1)	Other assets	$	25,932	Other liabilities	$	37,640
Credit contracts	Other assets	5		Other liabilities	22
Residential mortgage loan commitments	Other assets	66		Other liabilities	—
Total		$	26,003		$	37,662

	December 31, 2022
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as fair value hedges:
Interest rate swaps	Other assets	$	1,777	Other liabilities	$	—
Total		$	1,777		$	—
Derivatives not designated as hedging instruments:
Interest rate swaps and caps	Other assets	$	42,589	Other liabilities	$	42,076
Credit contracts	Other assets	14		Other liabilities	30
Residential mortgage loan commitments	Other assets	55		Other liabilities	—
Total		$	42,658		$	42,106

(1)    Customers' centrally cleared derivatives are legally settled through variation margin payments and these payments are reflected as a reduction of the related derivative asset or liability, including accrued interest, on the consolidated balance sheet.

Effect of Derivative Financial Instruments on Net Income and Comprehensive Income

The following table presents amounts included in the consolidated statements of income related to derivatives designated as fair value hedges and derivatives not designated as hedges for the three and six months ended June 30, 2023 and 2022.

		Amount of Income (Loss) Recognized in Earnings
		Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands)	Income Statement Location	2023		2022		2023		2022
Derivatives designated as fair value hedges:
Recognized on interest rate swaps	Net interest income	$	6,532	$	498	$	6,832	$	3,019
Recognized on hedged AFS debt securities	Net interest income	50		(498)		(250)		(3,019)
Recognized on hedged FHLB advances	Net interest income	(6,582)		—		(6,582)		—
Total		$	—	$	—	$	—	$	—
Derivatives not designated as hedging instruments:
Interest rate swaps and caps	Other non-interest income	$	165	$	780	$	140	$	1,741
Credit contracts	Other non-interest income	26		41		(1)		44
Residential mortgage loan commitments	Other non-interest income	1		(50)		11		(81)
Total		$	192	$	771	$	150	$	1,704

Summary of Offsetting of Financial Assets and Derivative Assets

The following tables present derivative instruments that are subject to enforceable master netting arrangements. Customers' interest rate swaps and interest rate caps with institutional counterparties are subject to master netting arrangements and are included in the tables below. Interest rate swaps and interest rate caps with commercial banking customers and residential mortgage loan commitments are not subject to master netting arrangements and are excluded from the tables below. Customers has not made a policy election to offset its derivative positions.

	Gross Amounts Recognized on the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
(amounts in thousands)			Financial Instruments		Cash Collateral Received/Posted
June 30, 2023
Interest rate derivative assets with institutional counterparties	$	25,810	$	(150)	$	(25,660)	$	—
Interest rate derivative liabilities with institutional counterparties	$	150	$	(150)	$	—	$	—

	Gross Amounts Recognized on the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
(amounts in thousands)			Financial Instruments		Cash Collateral Received/Posted
December 31, 2022
Interest rate derivative assets with institutional counterparties	$	29,706	$	(619)	$	(29,087)	$	—
Interest rate derivative liabilities with institutional counterparties	$	619	$	(619)	$	—	$	—

Summary of Offsetting of Financial Liabilities and Derivative Liabilities

The following tables present derivative instruments that are subject to enforceable master netting arrangements. Customers' interest rate swaps and interest rate caps with institutional counterparties are subject to master netting arrangements and are included in the tables below. Interest rate swaps and interest rate caps with commercial banking customers and residential mortgage loan commitments are not subject to master netting arrangements and are excluded from the tables below. Customers has not made a policy election to offset its derivative positions.

	Gross Amounts Recognized on the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
(amounts in thousands)			Financial Instruments		Cash Collateral Received/Posted
June 30, 2023
Interest rate derivative assets with institutional counterparties	$	25,810	$	(150)	$	(25,660)	$	—
Interest rate derivative liabilities with institutional counterparties	$	150	$	(150)	$	—	$	—

	Gross Amounts Recognized on the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
(amounts in thousands)			Financial Instruments		Cash Collateral Received/Posted
December 31, 2022
Interest rate derivative assets with institutional counterparties	$	29,706	$	(619)	$	(29,087)	$	—
Interest rate derivative liabilities with institutional counterparties	$	619	$	(619)	$	—	$	—

XML

Description of the Business - Additional Information (Detail)	Jun. 30, 2023 branch
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of branches (branch)	7

XML

Earnings (Loss) Per Share - Components of Earnings Per Share (Detail) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Earnings Per Share [Abstract]
Net income available to common shareholders	$ 44,007	$ 56,519	$ 94,272	$ 131,415
Weighted-average number of common shares outstanding - basic (shares)	31,254,125	32,712,616	31,535,103	32,834,150
Share-based compensation plans (shares)	337,017	866,397	430,894	1,116,823
Weighted-average number of common shares - diluted (shares)	31,591,142	33,579,013	31,965,997	33,950,973
Basic earnings per common share (usd per share)	$ 1.41	$ 1.73	$ 2.99	$ 4.00
Diluted earnings per common share (usd per share)	$ 1.39	$ 1.68	$ 2.95	$ 3.87

XML

Earnings (Loss) Per Share - Anti-Dilutive Securities Excluded from Computation of Earnings (Loss) Per Share (Detail) - shares	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Share-based compensation awards
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive securities (shares)	1,718,281	404,473	1,410,180	106,198

XML

Changes in Accumulated Other Comprehensive Income (Loss) By Component (Detail) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	$ 1,421,020	$ 1,377,406	$ 1,402,961	$ 1,366,217
Amortization of unrealized loss on securities transferred from available-for-sale to held-to-maturity	1,449	0	2,321	0
Income tax effect	(368)	0	(589)	0
Other comprehensive income (loss), net of income tax effect	(11,900)	(62,333)	(5,080)	(119,901)
Ending balance	1,456,652	1,353,390	1,456,652	1,353,390
Unrealized Gains (Losses) on Available for Sale Securities
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(156,276)	(62,548)	(163,096)	(4,980)
Unrealized gains (losses) arising during period, before tax	(17,401)	(88,224)	(9,131)	(167,082)
Income tax effect	4,420	22,938	2,319	43,441
Other comprehensive income (loss) before reclassifications	(12,981)	(65,286)	(6,812)	(123,641)
Reclassification adjustments for (gains) losses included in net income, before tax	0	3,991	0	5,054
Income tax effect	0	(1,038)	0	(1,314)
Amounts reclassified from accumulated other comprehensive income (loss) to net income	0	2,953	0	3,740
Amortization of unrealized loss on securities transferred from available-for-sale to held-to-maturity	1,449	0	2,321	0
Income tax effect	(368)	0	(589)	0
Amortization of unrealized loss on securities transferred from available for sale to held to maturity	1,081	0	1,732	0
Other comprehensive income (loss), net of income tax effect	(11,900)	(62,333)	(5,080)	(119,901)
Ending balance	$ (168,176)	$ (124,881)	$ (168,176)	$ (124,881)

XML

Investment Securities - Summary of Amortized Cost and Approximate Fair Value of Investment Securities (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Mar. 31, 2023	Dec. 31, 2022	Jun. 30, 2022	Mar. 31, 2022	Dec. 31, 2021
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 2,985,529		$ 3,138,534
Allowance for Credit Losses	(3,439)	$ (2,173)	(578)	$ (411)	$ (728)	$ 0
Gross Unrealized Gains	2,071		442
Gross Unrealized Losses	(186,221)		(177,383)
Fair Value	2,797,940		2,961,015
Equity securities	26,698		26,485
Investment securities, at fair value	2,824,638		2,987,500
Available-for-sale debt securities, accrued interest	17,500		16,700
Asset-backed securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	135,188		169,170
Allowance for Credit Losses	(1,563)	(790)	(578)	(411)	(728)	0
Gross Unrealized Gains	0		0
Gross Unrealized Losses	(7,088)		(8,050)
Fair Value	126,537		160,542
Agency-guaranteed residential collateralized mortgage obligations
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	138,869		147,481
Allowance for Credit Losses	0		0
Gross Unrealized Gains	0		0
Gross Unrealized Losses	(13,561)		(13,617)
Fair Value	125,308		133,864
Collateralized loan obligations
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	848,861		896,992
Allowance for Credit Losses	0		0
Gross Unrealized Gains	396		88
Gross Unrealized Losses	(18,004)		(24,342)
Fair Value	831,253		872,738
Commercial mortgage-backed securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	136,941		142,222
Allowance for Credit Losses	0		0
Gross Unrealized Gains	0		1
Gross Unrealized Losses	(4,467)		(5,866)
Fair Value	132,474		136,357
Corporate notes
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	642,757		657,086
Allowance for Credit Losses	(1,876)	$ (1,383)	0	$ 0	$ 0	$ 0
Gross Unrealized Gains	206		45
Gross Unrealized Losses	(61,336)		(61,878)
Fair Value	579,751		595,253
Private label collateralized mortgage obligations
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	1,082,913		1,125,583
Allowance for Credit Losses	0		0
Gross Unrealized Gains	1,469		308
Gross Unrealized Losses	(81,765)		(63,630)
Fair Value	$ 1,002,617		$ 1,062,261

XML

Investment Securities - Additional Information (Detail)		3 Months Ended		6 Months Ended
	Jun. 30, 2023 USD ($) assetBackedSecurity security corporateNote	Jun. 30, 2023 USD ($) assetBackedSecurity security corporateNote	Jun. 30, 2022 USD ($) assetBackedSecurity	Jun. 30, 2023 USD ($) assetBackedSecurity security corporateNote	Jun. 30, 2022 USD ($) assetBackedSecurity	Dec. 31, 2022 USD ($) security
Debt Securities, Available-for-sale [Line Items]
Proceeds from sales of investment securities available for sale		$ 0	$ 399,000,000	$ 0	$ 554,965,000
Number of available-for-sale investment securities, unrealized loss position, less than twelve month category | security	40	40		40
Number of available-for-sale investment securities, unrealized loss position, twelve month or more category | security	121	121		121
Number of asset-backed securities with deterioration in future estimated cash flows | assetBackedSecurity	4	4	4	4	4
Number of corporate notes with deterioration in future estimated cash flows | corporateNote	9	9		9
Number of available-for-sale investment securities, unrealized loss position | security	161	161		161		156
Debt securities, available for sale	$ 2,797,940,000	$ 2,797,940,000		$ 2,797,940,000		$ 2,961,015,000
Net loss on sale of loans				1,200,000
Investment securities held to maturity	1,258,560,000	1,258,560,000		1,258,560,000		840,259,000
Servicing assets	3,800,000	3,800,000		3,800,000
Debt securities, held-to-maturity, allowance for credit loss, excluding accrued interest	0	0		0		0
Variable Interest Entity, Not Primary Beneficiary
Debt Securities, Available-for-sale [Line Items]
Investment securities held to maturity	436,800,000	436,800,000		436,800,000
Asset-backed securities
Debt Securities, Available-for-sale [Line Items]
Debt securities, available for sale	126,537,000	126,537,000		126,537,000		160,542,000
Investment securities held to maturity	719,551,000	719,551,000		719,551,000		361,107,000
Debt securities, held-to-maturity, allowance for credit loss, excluding accrued interest	0	0		0		0
Consumer Loan, Held-For-Sale | Personal And Other Installment Loans
Debt Securities, Available-for-sale [Line Items]
Carrying value of consumer loans sold	556,700,000
Consumer Loan, Held-For-Sale | Other Installment Loans
Debt Securities, Available-for-sale [Line Items]
Carrying value of consumer loans sold		154,000,000
Asset Pledged as Collateral
Debt Securities, Available-for-sale [Line Items]
Debt securities, available for sale	1,500,000,000	1,500,000,000		1,500,000,000
Debt securities	$ 426,800,000	$ 426,800,000		$ 426,800,000		$ 16,700,000

XML

Investment Securities - Gain (Loss) on Sale of AFS Debt Securities (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Investments, Debt and Equity Securities [Abstract]
Gross realized gains	$ 0	$ 2,003	$ 0	$ 2,563
Gross realized losses	0	(5,032)	0	(6,655)
Net realized gains (losses) on sale of available for sale debt securities	$ 0	$ (3,029)	$ 0	$ (4,092)

XML

Investment Securities - Summary of Available-for-Sale Debt Securities by Stated Maturity (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Debt Securities, Available-for-sale [Line Items]
Due in one year or less, amortized cost	$ 7,500
Due after one year through five years, amortized cost	521,866
Due after five years through ten years, amortized cost	113,391
Amortized Cost	2,985,529	$ 3,138,534
Due in one year or less, fair value	7,425
Due after one year through five years, fair value	479,208
Due after five years through ten years, fair value	93,118
Fair Value	2,797,940	2,961,015
Asset-backed securities
Debt Securities, Available-for-sale [Line Items]
Debt securities, available-for-sale, without single maturity date, amortized cost	135,188
Amortized Cost	135,188	169,170
Debt securities, available-for-sale, without single maturity date, fair value	126,537
Fair Value	126,537	160,542
Agency-guaranteed residential collateralized mortgage obligations
Debt Securities, Available-for-sale [Line Items]
Debt securities, available-for-sale, without single maturity date, amortized cost	138,869
Amortized Cost	138,869	147,481
Debt securities, available-for-sale, without single maturity date, fair value	125,308
Fair Value	125,308	133,864
Collateralized loan obligations
Debt Securities, Available-for-sale [Line Items]
Debt securities, available-for-sale, without single maturity date, amortized cost	848,861
Amortized Cost	848,861	896,992
Debt securities, available-for-sale, without single maturity date, fair value	831,253
Fair Value	831,253	872,738
Commercial mortgage-backed securities
Debt Securities, Available-for-sale [Line Items]
Debt securities, available-for-sale, without single maturity date, amortized cost	136,941
Amortized Cost	136,941	142,222
Debt securities, available-for-sale, without single maturity date, fair value	132,474
Fair Value	132,474	136,357
Private label collateralized mortgage obligations
Debt Securities, Available-for-sale [Line Items]
Debt securities, available-for-sale, without single maturity date, amortized cost	1,082,913
Amortized Cost	1,082,913	1,125,583
Debt securities, available-for-sale, without single maturity date, fair value	1,002,617
Fair Value	$ 1,002,617	$ 1,062,261

XML

Investment Securities - Gross Unrealized Losses and Fair Value, Aggregated by Investment Category (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Debt Securities, Available-for-sale [Line Items]
Less Than 12 Months, Fair Value	$ 532,265	$ 1,585,495
Less than 12 Months, Unrealized Losses	(29,079)	(102,076)
12 Months or More, Fair Value	1,910,791	901,562
12 Months or More, Unrealized Losses	(146,499)	(75,307)
Total, Fair Value	2,443,056	2,487,057
Total, Unrealized Losses	(175,578)	(177,383)
Asset-backed securities
Debt Securities, Available-for-sale [Line Items]
Less Than 12 Months, Fair Value	21,932	160,542
Less than 12 Months, Unrealized Losses	(23)	(8,050)
12 Months or More, Fair Value	52,780	0
12 Months or More, Unrealized Losses	(3,409)	0
Total, Fair Value	74,712	160,542
Total, Unrealized Losses	(3,432)	(8,050)
Agency-guaranteed residential collateralized mortgage obligations
Debt Securities, Available-for-sale [Line Items]
Less Than 12 Months, Fair Value	0	133,864
Less than 12 Months, Unrealized Losses	0	(13,617)
12 Months or More, Fair Value	125,308	0
12 Months or More, Unrealized Losses	(13,561)	0
Total, Fair Value	125,308	133,864
Total, Unrealized Losses	(13,561)	(13,617)
Collateralized loan obligations
Debt Securities, Available-for-sale [Line Items]
Less Than 12 Months, Fair Value	89,992	386,701
Less than 12 Months, Unrealized Losses	(2,442)	(13,516)
12 Months or More, Fair Value	599,341	315,270
12 Months or More, Unrealized Losses	(15,562)	(10,826)
Total, Fair Value	689,333	701,971
Total, Unrealized Losses	(18,004)	(24,342)
Commercial mortgage-backed securities
Debt Securities, Available-for-sale [Line Items]
Less Than 12 Months, Fair Value	17,756	39,828
Less than 12 Months, Unrealized Losses	(506)	(1,410)
12 Months or More, Fair Value	114,718	93,005
12 Months or More, Unrealized Losses	(3,961)	(4,456)
Total, Fair Value	132,474	132,833
Total, Unrealized Losses	(4,467)	(5,866)
Corporate notes
Debt Securities, Available-for-sale [Line Items]
Less Than 12 Months, Fair Value	105,912	386,464
Less than 12 Months, Unrealized Losses	(3,892)	(36,119)
12 Months or More, Fair Value	424,070	178,955
12 Months or More, Unrealized Losses	(50,457)	(25,759)
Total, Fair Value	529,982	565,419
Total, Unrealized Losses	(54,349)	(61,878)
Private label collateralized mortgage obligations
Debt Securities, Available-for-sale [Line Items]
Less Than 12 Months, Fair Value	296,673	478,096
Less than 12 Months, Unrealized Losses	(22,216)	(29,364)
12 Months or More, Fair Value	594,574	314,332
12 Months or More, Unrealized Losses	(59,549)	(34,266)
Total, Fair Value	891,247	792,428
Total, Unrealized Losses	$ (81,765)	$ (63,630)

XML

Investment Securities - Credit Valuation Allowance for Available For Sale Debt Securities (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Debt Securities, Available-for-sale, Allowance for Credit Loss [Roll Forward]
Debt securities, allowance for credit loss, beginning balance	$ 2,173	$ 728	$ 578	$ 0
Credit losses on securities for which credit losses were not previously recorded	233	329	1,876	411
Credit losses on previously impaired securities	1,033	0	1,046	0
Decrease in allowance for credit losses on previously impaired securities	0	(646)	(61)	0
Debt securities, allowance for credit loss, ending balance	3,439	411	3,439	411
Asset-backed securities
Debt Securities, Available-for-sale, Allowance for Credit Loss [Roll Forward]
Debt securities, allowance for credit loss, beginning balance	790	728	578	0
Credit losses on securities for which credit losses were not previously recorded	0	329	0	411
Credit losses on previously impaired securities	773	0	1,046	0
Decrease in allowance for credit losses on previously impaired securities	0	(646)	(61)	0
Debt securities, allowance for credit loss, ending balance	1,563	411	1,563	411
Corporate notes
Debt Securities, Available-for-sale, Allowance for Credit Loss [Roll Forward]
Debt securities, allowance for credit loss, beginning balance	1,383	0	0	0
Credit losses on securities for which credit losses were not previously recorded	233	0	1,876	0
Credit losses on previously impaired securities	260	0	0	0
Decrease in allowance for credit losses on previously impaired securities	0	0	0	0
Debt securities, allowance for credit loss, ending balance	$ 1,876	$ 0	$ 1,876	$ 0

XML

Investment Securities - Summary of Amortized Cost and Approximate Fair Value of Investment Securities (Detail) - USD ($)	Jun. 30, 2023	Dec. 31, 2022
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	$ 1,258,560,000	$ 840,259,000
Allowance for Credit Losses	0	0
Net Carrying Value	1,258,560,000	840,259,000
Gross Unrealized Gains	0	0
Gross Unrealized Losses	(46,312,000)	(46,446,000)
Fair Value	1,212,248,000	793,813,000
Debt securities, held to maturity, accrued interest	1,400,000	1,000,000
Asset-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	719,551,000	361,107,000
Allowance for Credit Losses	0	0
Net Carrying Value	719,551,000	361,107,000
Gross Unrealized Gains	0	0
Gross Unrealized Losses	(5,117,000)	(4,974,000)
Fair Value	714,434,000	356,133,000
Agency-guaranteed residential mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	7,115,000	7,189,000
Allowance for Credit Losses	0	0
Net Carrying Value	7,115,000	7,189,000
Gross Unrealized Gains	0
Gross Unrealized Losses	(669,000)	(563,000)
Fair Value	6,446,000	6,626,000
Agency-guaranteed commercial mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	1,889,000	1,928,000
Allowance for Credit Losses	0	0
Net Carrying Value	1,889,000	1,928,000
Gross Unrealized Gains	0	0
Gross Unrealized Losses	(103,000)	(104,000)
Fair Value	1,786,000	1,824,000
Agency-guaranteed residential collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	196,206,000	204,495,000
Allowance for Credit Losses	0	0
Net Carrying Value	196,206,000	204,495,000
Gross Unrealized Gains	0	0
Gross Unrealized Losses	(16,504,000)	(18,376,000)
Fair Value	179,702,000	186,119,000
Agency-guaranteed commercial collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	148,066,000	151,711,000
Allowance for Credit Losses	0	0
Net Carrying Value	148,066,000	151,711,000
Gross Unrealized Gains	0	0
Gross Unrealized Losses	(9,239,000)	(9,435,000)
Fair Value	138,827,000	142,276,000
Private label collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	185,733,000	113,829,000
Allowance for Credit Losses	0	0
Net Carrying Value	185,733,000	113,829,000
Gross Unrealized Gains	0	0
Gross Unrealized Losses	(14,680,000)	(12,994,000)
Fair Value	$ 171,053,000	$ 100,835,000

XML

Investment Securities - Summary of Held to Maturity Debt Securities by Stated Maturity (Detail) $ in Thousands	Jun. 30, 2023 USD ($)
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	$ 1,258,560
Fair Value	1,212,248
Asset-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	719,551
Fair Value	714,434
Agency-guaranteed residential mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	7,115
Fair Value	6,446
Agency-guaranteed commercial mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	1,889
Fair Value	1,786
Agency-guaranteed residential collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	196,206
Fair Value	179,702
Agency-guaranteed commercial collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	148,066
Fair Value	138,827
Private label collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Amortized Cost	185,733
Fair Value	$ 171,053

XML

Investment Securities - Debt Securities, Held-to-maturity, Credit Quality Indicator (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	$ 1,258,560	$ 840,259
Asset-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	719,551	361,107
Agency-guaranteed residential mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	7,115	7,189
Agency-guaranteed commercial mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	1,889	1,928
Agency-guaranteed residential collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	196,206	204,495
Agency-guaranteed commercial collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	148,066	151,711
Private label collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	185,733	$ 113,829
AAA
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	68,435
AAA | Asset-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
AAA | Agency-guaranteed residential mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
AAA | Agency-guaranteed commercial mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
AAA | Agency-guaranteed residential collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
AAA | Agency-guaranteed commercial collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
AAA | Private label collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	68,435
AA
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	18,133
AA | Asset-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
AA | Agency-guaranteed residential mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
AA | Agency-guaranteed commercial mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
AA | Agency-guaranteed residential collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
AA | Agency-guaranteed commercial collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
AA | Private label collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	18,133
A
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	25,848
A | Asset-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
A | Agency-guaranteed residential mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
A | Agency-guaranteed commercial mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
A | Agency-guaranteed residential collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
A | Agency-guaranteed commercial collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
A | Private label collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	25,848
BBB
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
BBB | Asset-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
BBB | Agency-guaranteed residential mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
BBB | Agency-guaranteed commercial mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
BBB | Agency-guaranteed residential collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
BBB | Agency-guaranteed commercial collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
BBB | Private label collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	0
Not Rated
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	1,146,144
Not Rated | Asset-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	719,551
Not Rated | Agency-guaranteed residential mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	7,115
Not Rated | Agency-guaranteed commercial mortgage-backed securities
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	1,889
Not Rated | Agency-guaranteed residential collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	196,206
Not Rated | Agency-guaranteed commercial collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	148,066
Not Rated | Private label collateralized mortgage obligations
Schedule of Held-to-Maturity Securities [Line Items]
Investment securities held to maturity	$ 73,317

XML

Loans Held for Sale - Composition of Loans Held for Sale (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Receivable, Held-for-Sale [Abstract]
Multifamily loans, at lower of cost or fair value	$ 0	$ 4,079
Total commercial loans held for sale	0	4,079
Home equity conversion mortgages, at lower of cost or fair value	0	507
Residential mortgage loans, at fair value	1,234	322
Personal installment loans, at lower of cost or fair value	76,874	133,801
Other installment loans, at lower of cost or fair value	0	189,603
Total consumer loans held for sale	78,108	324,233
Loans held for sale	$ 78,108	$ 328,312

XML

Loans Held for Sale - Narrative (Details) - USD ($)		3 Months Ended	6 Months Ended
	Jun. 30, 2023	Jun. 30, 2023	Jun. 30, 2023	Jun. 30, 2022	Dec. 31, 2022
Debt Securities, Available-for-sale [Line Items]
Loans held-for-sale, nonperforming loans	$ 0	$ 0	$ 0
Loans held-for-sale (including nonperforming loans)					$ 6,200,000
Investment securities held to maturity	1,258,560,000	1,258,560,000	1,258,560,000		$ 840,259,000
Cash proceeds from sale of consumer installment loans			397,107,000	$ 34,719,000
Consumer Loan, Held-For-Sale | Personal And Other Installment Loans
Debt Securities, Available-for-sale [Line Items]
Carrying value of consumer loans sold	556,700,000
Consumer Loan, Held-For-Sale | Other Installment Loans
Debt Securities, Available-for-sale [Line Items]
Carrying value of consumer loans sold		154,000,000
Variable Interest Entity, Not Primary Beneficiary
Debt Securities, Available-for-sale [Line Items]
Investment securities held to maturity	436,800,000	$ 436,800,000	$ 436,800,000
Cash proceeds from sale of consumer installment loans	$ 115,100,000

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases - Schedule of Loans and Leases Receivable (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Mar. 31, 2023	Dec. 31, 2022	Jun. 30, 2022	Mar. 31, 2022	Dec. 31, 2021
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, mortgage warehouse, at fair value	$ 1,006,268		$ 1,323,312
Loans receivable, PPP	188,763		998,153
Loans and leases receivable	12,637,768		13,144,894
Allowance for credit losses on loans and leases	(139,656)	$ (130,281)	(130,924)	$ (156,530)	$ (145,847)	$ (137,804)
Total loans and leases receivable, net of allowance for credit losses on loans and leases	13,693,143		15,335,435
Deferred (fees) costs and unamortized (discounts) premiums, net	(83,300)		(21,500)
Multifamily
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	2,151,734		2,213,019
Allowance for credit losses on loans and leases	(15,400)	(15,084)	(14,541)	(9,765)	(7,437)	(4,477)
Construction
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	212,214		162,009
Allowance for credit losses on loans and leases	(2,639)	(2,336)	(1,913)	(1,179)	(939)	(692)
Residential real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	487,199		497,952
Allowance for credit losses on loans and leases	(6,846)	(6,853)	(6,094)	(5,578)	(4,685)	(2,383)
Manufactured housing
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	41,664		45,076
Allowance for credit losses on loans and leases	(4,338)	$ (4,339)	(4,430)	$ (4,080)	$ (4,342)	$ (4,278)
Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	11,106,388		11,223,927
Commercial | Specialty lending
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	5,534,832		5,412,887
Commercial | Other commercial and industrial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	1,154,475		1,259,943
Commercial | Multifamily
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	2,151,734		2,213,019
Commercial | Commercial real estate owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	842,042		885,339
Commercial | Commercial real estate non-owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	1,211,091		1,290,730
Commercial | Construction
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	212,214		162,009
Commercial | Direct finance equipment leases
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	186,100		157,400
Consumer
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	1,531,380		1,920,967
Consumer | Residential real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	487,199		497,952
Consumer | Manufactured housing
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	41,664		45,076
Consumer | Personal
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	752,470		964,641
Consumer | Other
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	$ 250,047		$ 413,298

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases - Additional Information (Detail)		3 Months Ended		6 Months Ended
	Jun. 15, 2023 USD ($)	Jun. 30, 2023 USD ($)	Jun. 30, 2022 USD ($) loan	Jun. 30, 2023 USD ($)	Jun. 30, 2022 USD ($) loan	Mar. 31, 2023 USD ($)	Dec. 31, 2022 USD ($)	Mar. 31, 2022 USD ($)	Dec. 31, 2021 USD ($)
Financing Receivable, Troubled Debt Restructuring [Line Items]
Accrued interest		$ 99,800,000		$ 99,800,000			$ 105,500,000
Loans receivable, excluding accrued interest		13,693,143,000		$ 13,693,143,000			15,335,435,000
Loans held for sale, average life from purchase to sale				30 days
Loans and leases receivable		12,637,768,000		$ 12,637,768,000			13,144,894,000
Allowance for credit loss, excluding accrued interest		139,656,000	$ 156,530,000	139,656,000	$ 156,530,000	$ 130,281,000	130,924,000	$ 145,847,000	$ 137,804,000
Allowance for credit loss, period increase				8,800,000
Number of commitments to lend additional funds (commitment)		0		0			0
Loans reported as TDR							16,800,000
Number of loans | loan			71		113
Purchases		636,115,000	$ 24,632,000	648,665,000	$ 230,962,000
Asset Pledged as Collateral
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases receivable		8,600,000,000		8,600,000,000			7,100,000,000
Forgiveness of debt
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | loan			0		0
Small Business Administration (SBA), CARES Act, Paycheck Protection Program
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases receivable		188,800,000		188,800,000			998,200,000
Interest income		1,600,000	$ 20,600,000	25,200,000	$ 57,500,000
Specialty lending | FDIC
Financing Receivable, Troubled Debt Restructuring [Line Items]
Purchases	$ 631,000,000
Purchased-credit-impaired loans	$ 228,700,000
Specialty lending
Financing Receivable, Troubled Debt Restructuring [Line Items]
Purchases		631,252,000	$ 0	631,252,000	$ 0
Commercial Real Estate | Other commercial and industrial | Collateral Dependent Loan
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans receivable, excluding accrued interest		$ 17,100,000		$ 17,100,000			$ 11,500,000

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases - Performance Status (Detail) - USD ($) $ in Thousands				3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 15, 2023	Dec. 31, 2022	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	$ 12,637,768		$ 13,144,894	$ 12,637,768		$ 12,637,768
Loans still accruing interest because collection is considered probable	900		1,900	900		900
Purchased-credit-impaired loans	204,100		8,300
Purchases				636,115	$ 24,632	648,665	$ 230,962
Small Business Administration (SBA), CARES Act, Paycheck Protection Program
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	188,800		998,200	188,800		188,800
Specialty lending | FDIC
Accounts, Notes, Loans and Financing Receivable [Line Items]
Purchased-credit-impaired loans		$ 194,455
Purchases		631,000
Purchased-credit-impaired loans		$ 228,700
Total past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	48,335		75,345	48,335		48,335
30-59 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	14,205		38,471	14,205		14,205
30-59 Days past due | Small Business Administration (SBA), CARES Act, Paycheck Protection Program
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	2,400		600	2,400		2,400
60-89 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	10,009		15,570	10,009		10,009
90 Days or more past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	24,121		21,304	24,121		24,121
Current
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	12,589,433		13,069,549	12,589,433		12,589,433
60 Days or More Past Due | Small Business Administration (SBA), CARES Act, Paycheck Protection Program
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	144,200		36,000	144,200		144,200
Commercial and industrial, including specialty lending
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	6,689,307		6,672,830	6,689,307		6,689,307
Commercial and industrial, including specialty lending | Total past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	6,701		5,255	6,701		6,701
Commercial and industrial, including specialty lending | 30-59 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	2,516		3,123	2,516		2,516
Commercial and industrial, including specialty lending | 60-89 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	104		717	104		104
Commercial and industrial, including specialty lending | 90 Days or more past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	4,081		1,415	4,081		4,081
Commercial and industrial, including specialty lending | Current
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	6,682,606		6,667,575	6,682,606		6,682,606
Multifamily
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	2,151,734		2,213,019	2,151,734		2,151,734
Multifamily | Total past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	2,950		17,044	2,950		2,950
Multifamily | 30-59 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	0		10,684	0		0
Multifamily | 60-89 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	0		5,217	0		0
Multifamily | 90 Days or more past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	2,950		1,143	2,950		2,950
Multifamily | Current
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	2,148,784		2,195,975	2,148,784		2,148,784
Commercial real estate owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	842,042		885,339	842,042		842,042
Commercial real estate owner occupied | Total past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	3,385		7,877	3,385		3,385
Commercial real estate owner occupied | 30-59 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	0		5,173	0		0
Commercial real estate owner occupied | 60-89 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	134		0	134		134
Commercial real estate owner occupied | 90 Days or more past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	3,251		2,704	3,251		3,251
Commercial real estate owner occupied | Current
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	838,657		877,462	838,657		838,657
Commercial real estate non-owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	1,211,091		1,290,730	1,211,091		1,211,091
Commercial real estate non-owner occupied | Total past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	0		2,147	0		0
Commercial real estate non-owner occupied | 30-59 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	0		2,136	0		0
Commercial real estate non-owner occupied | 60-89 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	0		0	0		0
Commercial real estate non-owner occupied | 90 Days or more past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	0		11	0		0
Commercial real estate non-owner occupied | Current
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	1,211,091		1,288,583	1,211,091		1,211,091
Construction
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	212,214		162,009	212,214		212,214
Construction | Total past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	0		0	0		0
Construction | 30-59 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	0		0	0		0
Construction | 60-89 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	0		0	0		0
Construction | 90 Days or more past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	0		0	0		0
Construction | Current
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	212,214		162,009	212,214		212,214
Residential real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	487,199		497,952	487,199		487,199
Purchases				0	$ 8,081	4,238	$ 154,955
Residential real estate | Total past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	7,101		9,523	7,101		7,101
Residential real estate | 30-59 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	1,751		5,208	1,751		1,751
Residential real estate | 60-89 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	1,586		1,157	1,586		1,586
Residential real estate | 90 Days or more past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	3,764		3,158	3,764		3,764
Residential real estate | Current
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	480,098		488,429	480,098		480,098
Manufactured housing
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	41,664		45,076	41,664		41,664
Manufactured housing | Total past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	4,424		4,784	4,424		4,424
Manufactured housing | 30-59 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	380		901	380		380
Manufactured housing | 60-89 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	506		537	506		506
Manufactured housing | 90 Days or more past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	3,538		3,346	3,538		3,538
Manufactured housing | Current
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	37,240		40,292	37,240		37,240
Installment
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	1,002,517		1,377,939	1,002,517		1,002,517
Installment | Total past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	23,774		28,715	23,774		23,774
Installment | 30-59 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	9,558		11,246	9,558		9,558
Installment | 60-89 Days past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	7,679		7,942	7,679		7,679
Installment | 90 Days or more past due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	6,537		9,527	6,537		6,537
Installment | Current
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	$ 978,743		$ 1,349,224	$ 978,743		$ 978,743

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases - Summary of Amortized Cost of Loans and Leases on Nonaccrual Status (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Financing Receivable, Impaired [Line Items]
Nonaccrual loans with no related allowance	$ 17,913	$ 12,564
Nonaccrual loans with related allowance	10,331	11,967
Total nonaccrual loans	28,244	24,531
Commercial and industrial, including specialty lending
Financing Receivable, Impaired [Line Items]
Nonaccrual loans with no related allowance	3,281	1,731
Nonaccrual loans with related allowance	1,160	30
Total nonaccrual loans	4,441	1,761
Multifamily
Financing Receivable, Impaired [Line Items]
Nonaccrual loans with no related allowance	4,022	1,143
Nonaccrual loans with related allowance	0	0
Total nonaccrual loans	4,022	1,143
Commercial real estate owner occupied
Financing Receivable, Impaired [Line Items]
Nonaccrual loans with no related allowance	3,304	2,768
Nonaccrual loans with related allowance	0	0
Total nonaccrual loans	3,304	2,768
Residential real estate
Financing Receivable, Impaired [Line Items]
Nonaccrual loans with no related allowance	7,306	6,922
Nonaccrual loans with related allowance	0	0
Total nonaccrual loans	7,306	6,922
Manufactured housing
Financing Receivable, Impaired [Line Items]
Nonaccrual loans with no related allowance	0	0
Nonaccrual loans with related allowance	2,634	2,410
Total nonaccrual loans	2,634	2,410
Installment
Financing Receivable, Impaired [Line Items]
Nonaccrual loans with no related allowance	0	0
Nonaccrual loans with related allowance	6,537	9,527
Total nonaccrual loans	$ 6,537	$ 9,527

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases - Schedule of Allowance for Credit Losses (Detail) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 130,281	$ 145,847	$ 130,924	$ 137,804
Allowance for credit losses on FDIC PCD loans, net of charge-offs	2,576		2,576
Charge-offs	(18,579)	(15,280)	(39,693)	(24,451)
Recoveries	3,015	1,799	5,478	3,744
Provision (benefit) for credit losses on loans and leases	22,363	24,164	40,371	39,433
Ending balance	139,656	156,530	139,656	156,530
Commercial and industrial, including specialty lending
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	20,050	10,765	17,582	12,702
Allowance for credit losses on FDIC PCD loans, net of charge-offs	0		0
Charge-offs	(432)	(276)	(592)	(578)
Recoveries	174	692	405	1,053
Provision (benefit) for credit losses on loans and leases	6,724	(100)	9,121	(2,096)
Ending balance	29,092	11,081	29,092	11,081
Commercial and industrial, including specialty lending | Commercial
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Charge-offs	(432)		(592)
Multifamily
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	15,084	7,437	14,541	4,477
Allowance for credit losses on FDIC PCD loans, net of charge-offs	2,576		2,576
Charge-offs	(1,448)	(1,990)	(1,448)	(1,990)
Recoveries	0	0	0	337
Provision (benefit) for credit losses on loans and leases	1,764	4,318	2,307	6,941
Ending balance	15,400	9,765	15,400	9,765
Multifamily | Commercial
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Charge-offs	(1,448)		(1,448)
Commercial real estate owner occupied
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	8,472	3,841	6,454	3,213
Allowance for credit losses on FDIC PCD loans, net of charge-offs	0		0
Charge-offs	0	0	0	0
Recoveries	34	42	34	49
Provision (benefit) for credit losses on loans and leases	1,709	862	3,727	1,483
Ending balance	10,215	4,745	10,215	4,745
Commercial real estate owner occupied | Commercial
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Charge-offs	0		0
Commercial real estate non-owner occupied
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	11,032	5,955	11,219	6,210
Allowance for credit losses on FDIC PCD loans, net of charge-offs	0		0
Charge-offs	(288)	(163)	(4,527)	(163)
Recoveries	22	4	27	12
Provision (benefit) for credit losses on loans and leases	2,729	3,084	6,776	2,821
Ending balance	13,495	8,880	13,495	8,880
Commercial real estate non-owner occupied | Commercial
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Charge-offs	(288)		(4,527)
Construction
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	2,336	939	1,913	692
Allowance for credit losses on FDIC PCD loans, net of charge-offs	0		0
Charge-offs	0	0	0	0
Recoveries	0	103	116	216
Provision (benefit) for credit losses on loans and leases	303	137	610	271
Ending balance	2,639	1,179	2,639	1,179
Construction | Commercial
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Charge-offs	0		0
Residential real estate
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	6,853	4,685	6,094	2,383
Allowance for credit losses on FDIC PCD loans, net of charge-offs	0		0
Charge-offs	(27)	0	(27)	(4)
Recoveries	3	39	5	45
Provision (benefit) for credit losses on loans and leases	17	854	774	3,154
Ending balance	6,846	5,578	6,846	5,578
Manufactured housing
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	4,339	4,342	4,430	4,278
Allowance for credit losses on FDIC PCD loans, net of charge-offs	0		0
Charge-offs	0	0	0	0
Recoveries	0	0	0	0
Provision (benefit) for credit losses on loans and leases	(1)	(262)	(92)	(198)
Ending balance	4,338	4,080	4,338	4,080
Installment
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	62,115	107,883	68,691	103,849
Allowance for credit losses on FDIC PCD loans, net of charge-offs	0		0
Charge-offs	(16,384)	(12,851)	(33,099)	(21,716)
Recoveries	2,782	919	4,891	2,032
Provision (benefit) for credit losses on loans and leases	9,118	15,271	17,148	27,057
Ending balance	$ 57,631	$ 111,222	$ 57,631	$ 111,222

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases - Loan Modifications for Borrowers Experiencing Financial Difficulty (Details) $ in Thousands	3 Months Ended	6 Months Ended
	Jun. 30, 2023 USD ($)	Jun. 30, 2023 USD ($)
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	$ 4,184	$ 9,288
Loan modifications	9,288	9,288
30-59 Days past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	492	492
60-89 Days past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	459	459
90 Days or more past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	401	401
Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	7,936	7,936
Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	3,592	8,464
Payment Deferral
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	180	269
Debt Forgiveness
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	183	264
Interest Rate Reduction and Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	229	291
Commercial and industrial, including specialty lending
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans		$ 169
Percentage of Total by Financing Class		0.00%
Interest Rate Reduction (%)		0
Debt Forgiven		$ 0
Loan modifications	169	169
Commercial and industrial, including specialty lending | 30-59 Days past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	0	0
Commercial and industrial, including specialty lending | 60-89 Days past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	0	0
Commercial and industrial, including specialty lending | 90 Days or more past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	169	169
Commercial and industrial, including specialty lending | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	0	0
Commercial and industrial, including specialty lending | Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans		$ 169
Term Extension and Payment Deferral (in months)		4 months
Commercial and industrial, including specialty lending | Payment Deferral
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans		$ 0
Term Extension and Payment Deferral (in months)		0 months
Commercial and industrial, including specialty lending | Debt Forgiveness
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans		$ 0
Commercial and industrial, including specialty lending | Interest Rate Reduction and Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans		0
Commercial real estate owner occupied
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans		$ 169
Percentage of Total by Financing Class		0.02%
Interest Rate Reduction (%)		0
Debt Forgiven		$ 0
Loan modifications	169	169
Commercial real estate owner occupied | 30-59 Days past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	0	0
Commercial real estate owner occupied | 60-89 Days past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	0	0
Commercial real estate owner occupied | 90 Days or more past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	169	169
Commercial real estate owner occupied | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	0	0
Commercial real estate owner occupied | Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans		$ 169
Term Extension and Payment Deferral (in months)		4 months
Commercial real estate owner occupied | Payment Deferral
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans		$ 0
Term Extension and Payment Deferral (in months)		0 months
Commercial real estate owner occupied | Debt Forgiveness
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans		$ 0
Commercial real estate owner occupied | Interest Rate Reduction and Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans		0
Manufactured housing
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	$ 281	$ 350
Percentage of Total by Financing Class	0.67%	0.84%
Interest Rate Reduction (%)	0.035	0.029
Debt Forgiven	$ 0	$ 0
Loan modifications	350	350
Manufactured housing | 30-59 Days past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	0	0
Manufactured housing | 60-89 Days past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	0	0
Manufactured housing | 90 Days or more past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	0	0
Manufactured housing | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	350	350
Manufactured housing | Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	$ 52	$ 59
Term Extension and Payment Deferral (in months)	47 months	49 months
Manufactured housing | Payment Deferral
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	$ 0	$ 0
Term Extension and Payment Deferral (in months)	0 months	0 months
Manufactured housing | Debt Forgiveness
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	$ 0	$ 0
Manufactured housing | Interest Rate Reduction and Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	229	291
Personal installment
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	$ 3,903	$ 8,600
Percentage of Total by Financing Class	0.52%	1.14%
Interest Rate Reduction (%)	0	0
Debt Forgiven	$ 100	$ 166
Loan modifications	8,600	8,600
Personal installment | 30-59 Days past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	492	492
Personal installment | 60-89 Days past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	459	459
Personal installment | 90 Days or more past due
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	63	63
Personal installment | Current
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan modifications	7,586	7,586
Personal installment | Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	$ 3,540	$ 8,067
Term Extension and Payment Deferral (in months)	5 months	5 months
Personal installment | Payment Deferral
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	$ 180	$ 269
Term Extension and Payment Deferral (in months)	6 months	6 months
Personal installment | Debt Forgiveness
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	$ 183	$ 264
Personal installment | Interest Rate Reduction and Term Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Amortized cost of loans	$ 0	$ 0

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases - Analysis of Loans Modified in Troubled Debt Restructuring by Type of Concession (Detail) $ in Thousands	3 Months Ended	6 Months Ended
	Jun. 30, 2022 USD ($) loan	Jun. 30, 2022 USD ($) loan
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | loan	71	113
Recorded investment | $	$ 867	$ 1,664
Interest-rate reductions
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | loan	4	14
Recorded investment | $	$ 124	$ 470
Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | loan	67	99
Recorded investment | $	$ 743	$ 1,194

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases - Summary of Loans Modified in Troubled Debt Restructurings and Related Recorded Investment (Detail) $ in Thousands	6 Months Ended
	Jun. 30, 2022 USD ($) loan
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | loan	43
Recorded investment | $	$ 686
Manufactured housing
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | loan	4
Recorded investment | $	$ 94
Residential real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | loan	1
Recorded investment | $	$ 119
Installment
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | loan	38
Recorded investment | $	$ 473

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases - Credit Ratings (Detail) - USD ($) $ in Thousands		3 Months Ended		6 Months Ended
	Jun. 15, 2023	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022	Dec. 31, 2022
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		$ 850,459		$ 850,459		$ 6,146,506
Fiscal year before current year		5,091,819		5,091,819		1,911,220
Two years before current year		1,823,089		1,823,089		803,531
Three years before current year		738,356		738,356		570,940
Four years before current year		474,408		474,408		322,745
Prior		1,268,978		1,268,978		1,176,989
Revolving loans amortized cost basis		2,316,949		2,316,949		2,212,963
Revolving loans converted to term		73,710		73,710		0
Loans and leases receivable		12,637,768		12,637,768		13,144,894
Current year, charge-offs		1,764		3,488
Fiscal year before current year, charge-offs		5,849		10,041
Two years before current fiscal year, charge-offs		5,651		12,514
Three years before current fiscal year, charge-offs		1,464		3,119
Four years before current fiscal year, charge-offs		1,557		3,490
Prior, charge-offs		2,294		7,041
Revolving loans amortized cost basis, charge-offs		0		0
Revolving loans converted to term, charge-offs		0		0
Loans and leases receivable, charge-offs		18,579	$ 15,280	39,693	$ 24,451
Allowance for credit losses on FDIC PCD loans, excluding charge-offs	$ 8,700
Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable		11,106,388		11,106,388		11,223,927
Consumer
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable		1,531,380		1,531,380		1,920,967
Commercial loans and leases receivable | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		793,129		793,129		5,193,155
Fiscal year before current year		4,479,750		4,479,750		1,452,552
Two years before current year		1,374,358		1,374,358		694,873
Three years before current year		645,148		645,148		451,477
Four years before current year		399,316		399,316		301,987
Prior		1,142,997		1,142,997		1,050,269
Revolving loans amortized cost basis		2,197,980		2,197,980		2,079,614
Revolving loans converted to term		73,710		73,710		0
Loans and leases receivable		11,106,388		11,106,388		11,223,927
Current year, charge-offs		0		0
Fiscal year before current year, charge-offs		222		222
Two years before current fiscal year, charge-offs		16		23
Three years before current fiscal year, charge-offs		26		26
Four years before current fiscal year, charge-offs		24		24
Prior, charge-offs		1,880		6,272
Revolving loans amortized cost basis, charge-offs		0		0
Revolving loans converted to term, charge-offs		0		0
Loans and leases receivable, charge-offs		2,168		6,567
Commercial and industrial, including specialty lending
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable		6,689,307		6,689,307		6,672,830
Loans and leases receivable, charge-offs		432	276	592	578
Commercial and industrial, including specialty lending | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		761,652		761,652		3,217,384
Fiscal year before current year		2,485,795		2,485,795		711,072
Two years before current year		639,244		639,244		271,263
Three years before current year		245,360		245,360		207,297
Four years before current year		165,294		165,294		64,786
Prior		121,372		121,372		123,143
Revolving loans amortized cost basis		2,197,980		2,197,980		2,077,885
Revolving loans converted to term		72,610		72,610		0
Loans and leases receivable		6,689,307		6,689,307		6,672,830
Current year, charge-offs		0		0
Fiscal year before current year, charge-offs		222		222
Two years before current fiscal year, charge-offs		16		23
Three years before current fiscal year, charge-offs		26		26
Four years before current fiscal year, charge-offs		24		24
Prior, charge-offs		144		297
Revolving loans amortized cost basis, charge-offs		0		0
Revolving loans converted to term, charge-offs		0		0
Loans and leases receivable, charge-offs		432		592
Commercial and industrial, including specialty lending | Pass | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		743,652		743,652		3,206,250
Fiscal year before current year		2,468,753		2,468,753		682,132
Two years before current year		596,056		596,056		242,516
Three years before current year		215,938		215,938		198,866
Four years before current year		154,366		154,366		56,572
Prior		76,197		76,197		83,417
Revolving loans amortized cost basis		2,184,999		2,184,999		2,066,349
Revolving loans converted to term		72,498		72,498		0
Loans and leases receivable		6,512,459		6,512,459		6,536,102
Commercial and industrial, including specialty lending | Special mention | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		18,000		18,000		11,134
Fiscal year before current year		182		182		6,023
Two years before current year		20,349		20,349		27,780
Three years before current year		100		100		0
Four years before current year		0		0		1,501
Prior		149		149		172
Revolving loans amortized cost basis		5,116		5,116		2,599
Revolving loans converted to term		112		112		0
Loans and leases receivable		44,008		44,008		49,209
Commercial and industrial, including specialty lending | Substandard | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		16,860		16,860		22,917
Two years before current year		22,839		22,839		967
Three years before current year		29,322		29,322		8,431
Four years before current year		10,928		10,928		6,713
Prior		45,026		45,026		39,554
Revolving loans amortized cost basis		7,865		7,865		8,937
Revolving loans converted to term		0		0		0
Loans and leases receivable		132,840		132,840		87,519
Commercial and industrial, including specialty lending | Doubtful | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		0
Four years before current year		0		0		0
Prior		0		0		0
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		0		0		0
Multifamily
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable		2,151,734		2,151,734		2,213,019
Loans and leases receivable, charge-offs		1,448	1,990	1,448	1,990
Multifamily | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		580		580		1,260,544
Fiscal year before current year		1,250,428		1,250,428		365,547
Two years before current year		361,946		361,946		130,656
Three years before current year		128,996		128,996		22,167
Four years before current year		21,778		21,778		117,171
Prior		388,006		388,006		316,934
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		2,151,734		2,151,734		2,213,019
Current year, charge-offs		0		0
Fiscal year before current year, charge-offs		0		0
Two years before current fiscal year, charge-offs		0		0
Three years before current fiscal year, charge-offs		0		0
Four years before current fiscal year, charge-offs		0		0
Prior, charge-offs		1,448		1,448
Revolving loans amortized cost basis, charge-offs		0		0
Revolving loans converted to term, charge-offs		0		0
Loans and leases receivable, charge-offs		1,448		1,448
Multifamily | Pass | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		580		580		1,260,544
Fiscal year before current year		1,250,428		1,250,428		364,047
Two years before current year		360,461		360,461		130,656
Three years before current year		128,996		128,996		22,167
Four years before current year		21,778		21,778		112,212
Prior		277,797		277,797		203,215
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		2,040,040		2,040,040		2,092,841
Multifamily | Special mention | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		0
Four years before current year		0		0		4,959
Prior		72,033		72,033		50,858
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		72,033		72,033		55,817
Multifamily | Substandard | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		1,500
Two years before current year		1,485		1,485		0
Three years before current year		0		0		0
Four years before current year		0		0		0
Prior		38,176		38,176		62,861
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		39,661		39,661		64,361
Multifamily | Doubtful | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		0
Four years before current year		0		0		0
Prior		0		0		0
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		0		0		0
Commercial real estate owner occupied loans:
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable		842,042		842,042		885,339
Loans and leases receivable, charge-offs		0	0	0	0
Commercial real estate owner occupied loans: | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		26,963		26,963		293,096
Fiscal year before current year		282,131		282,131		220,515
Two years before current year		214,253		214,253		105,925
Three years before current year		89,565		89,565		90,886
Four years before current year		83,232		83,232		44,899
Prior		145,898		145,898		130,018
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		842,042		842,042		885,339
Current year, charge-offs		0		0
Fiscal year before current year, charge-offs		0		0
Two years before current fiscal year, charge-offs		0		0
Three years before current fiscal year, charge-offs		0		0
Four years before current fiscal year, charge-offs		0		0
Prior, charge-offs		0		0
Revolving loans amortized cost basis, charge-offs		0		0
Revolving loans converted to term, charge-offs		0		0
Loans and leases receivable, charge-offs		0		0
Commercial real estate owner occupied loans: | Pass | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		26,963		26,963		293,096
Fiscal year before current year		282,131		282,131		220,515
Two years before current year		214,253		214,253		105,925
Three years before current year		89,565		89,565		90,752
Four years before current year		82,882		82,882		34,196
Prior		128,916		128,916		121,616
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		824,710		824,710		866,100
Commercial real estate owner occupied loans: | Special mention | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		0
Four years before current year		350		350		134
Prior		182		182		1,841
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		532		532		1,975
Commercial real estate owner occupied loans: | Substandard | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		134
Four years before current year		0		0		10,569
Prior		16,800		16,800		6,561
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		16,800		16,800		17,264
Commercial real estate owner occupied loans: | Doubtful | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		0
Four years before current year						0
Prior		0		0		0
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		0		0		0
Commercial real estate non-owner occupied
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable		1,211,091		1,211,091		1,290,730
Loans and leases receivable, charge-offs		288	163	4,527	163
Commercial real estate non-owner occupied | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		2,918		2,918		349,954
Fiscal year before current year		345,227		345,227		119,304
Two years before current year		116,796		116,796		177,492
Three years before current year		171,366		171,366		102,483
Four years before current year		100,723		100,723		70,435
Prior		474,061		474,061		471,062
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		1,211,091		1,211,091		1,290,730
Current year, charge-offs		0		0
Fiscal year before current year, charge-offs		0		0
Two years before current fiscal year, charge-offs		0		0
Three years before current fiscal year, charge-offs		0		0
Four years before current fiscal year, charge-offs		0		0
Prior, charge-offs		288		4,527
Revolving loans amortized cost basis, charge-offs		0		0
Revolving loans converted to term, charge-offs		0		0
Loans and leases receivable, charge-offs		288		4,527
Commercial real estate non-owner occupied | Pass | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		2,918		2,918		339,044
Fiscal year before current year		334,317		334,317		119,304
Two years before current year		116,796		116,796		156,281
Three years before current year		150,408		150,408		73,827
Four years before current year		72,431		72,431		62,237
Prior		401,371		401,371		386,235
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		1,078,241		1,078,241		1,136,928
Commercial real estate non-owner occupied | Special mention | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		21,211
Three years before current year		20,958		20,958		0
Four years before current year		17,550		17,550		0
Prior		11,342		11,342		10,617
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		49,850		49,850		31,828
Commercial real estate non-owner occupied | Substandard | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		10,910
Fiscal year before current year		10,910		10,910		0
Two years before current year		0		0		0
Three years before current year		0		0		28,656
Four years before current year		10,742		10,742		8,198
Prior		61,348		61,348		74,210
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		83,000		83,000		121,974
Commercial real estate non-owner occupied | Doubtful | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		0
Four years before current year		0		0		0
Prior		0		0		0
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		0		0		0
Construction loans:
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable		212,214		212,214		162,009
Loans and leases receivable, charge-offs		0	0	0	0
Construction loans: | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		1,016		1,016		72,177
Fiscal year before current year		116,169		116,169		36,114
Two years before current year		42,119		42,119		9,537
Three years before current year		9,861		9,861		28,644
Four years before current year		28,289		28,289		4,696
Prior		13,660		13,660		9,112
Revolving loans amortized cost basis		0		0		1,729
Revolving loans converted to term		1,100		1,100		0
Loans and leases receivable		212,214		212,214		162,009
Current year, charge-offs		0		0
Fiscal year before current year, charge-offs		0		0
Two years before current fiscal year, charge-offs		0		0
Three years before current fiscal year, charge-offs		0		0
Four years before current fiscal year, charge-offs		0		0
Prior, charge-offs		0		0
Revolving loans amortized cost basis, charge-offs		0		0
Revolving loans converted to term, charge-offs		0		0
Loans and leases receivable, charge-offs		0		0
Construction loans: | Pass | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		971		971		72,177
Fiscal year before current year		116,169		116,169		36,114
Two years before current year		42,119		42,119		9,537
Three years before current year		9,861		9,861		28,644
Four years before current year		28,289		28,289		4,696
Prior		13,660		13,660		9,112
Revolving loans amortized cost basis		0		0		1,729
Revolving loans converted to term		1,100		1,100		0
Loans and leases receivable		212,169		212,169		162,009
Construction loans: | Special mention | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		45		45		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		0
Four years before current year		0		0		0
Prior		0		0		0
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		45		45		0
Construction loans: | Substandard | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		0
Four years before current year		0		0		0
Prior		0		0		0
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		0		0		0
Construction loans: | Doubtful | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		0
Four years before current year		0		0		0
Prior		0		0		0
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		0		0		0
Consumer loans | Consumer
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		57,330		57,330		953,351
Fiscal year before current year		612,069		612,069		458,668
Two years before current year		448,731		448,731		108,658
Three years before current year		93,208		93,208		119,463
Four years before current year		75,092		75,092		20,758
Prior		125,981		125,981		126,720
Revolving loans amortized cost basis		118,969		118,969		133,349
Revolving loans converted to term		0		0		0
Loans and leases receivable		1,531,380		1,531,380		1,920,967
Current year, charge-offs		1,764		3,488
Fiscal year before current year, charge-offs		5,627		9,819
Two years before current fiscal year, charge-offs		5,635		12,491
Three years before current fiscal year, charge-offs		1,438		3,093
Four years before current fiscal year, charge-offs		1,533		3,466
Prior, charge-offs		414		769
Revolving loans amortized cost basis, charge-offs		0		0
Revolving loans converted to term, charge-offs		0		0
Loans and leases receivable, charge-offs		16,411		33,126
Residential real estate
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable		487,199		487,199		497,952
Loans and leases receivable, charge-offs		27	0	27	4
Residential real estate | Consumer
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		6,135		6,135		162,488
Fiscal year before current year		178,174		178,174		148,583
Two years before current year		137,669		137,669		7,462
Three years before current year		7,158		7,158		17,569
Four years before current year		16,299		16,299		12,164
Prior		79,972		79,972		81,119
Revolving loans amortized cost basis		61,792		61,792		68,567
Revolving loans converted to term		0		0		0
Loans and leases receivable		487,199		487,199		497,952
Current year, charge-offs		0		0
Fiscal year before current year, charge-offs		0		0
Two years before current fiscal year, charge-offs		0		0
Three years before current fiscal year, charge-offs		0		0
Four years before current fiscal year, charge-offs		0		0
Prior, charge-offs		27		27
Revolving loans amortized cost basis, charge-offs		0		0
Revolving loans converted to term, charge-offs		0		0
Loans and leases receivable, charge-offs		27		27
Residential real estate | Consumer | Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		6,135		6,135		162,217
Fiscal year before current year		176,946		176,946		148,217
Two years before current year		137,037		137,037		7,224
Three years before current year		6,926		6,926		17,128
Four years before current year		15,872		15,872		10,739
Prior		75,906		75,906		77,762
Revolving loans amortized cost basis		61,598		61,598		67,782
Revolving loans converted to term		0		0		0
Loans and leases receivable		480,420		480,420		491,069
Residential real estate | Consumer | Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		271
Fiscal year before current year		1,228		1,228		366
Two years before current year		632		632		238
Three years before current year		232		232		441
Four years before current year		427		427		1,425
Prior		4,066		4,066		3,357
Revolving loans amortized cost basis		194		194		785
Revolving loans converted to term		0		0		0
Loans and leases receivable		6,779		6,779		6,883
Manufactured housing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable		41,664		41,664		45,076
Loans and leases receivable, charge-offs		0	0	0	0
Manufactured housing | Consumer
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		213
Four years before current year		199		199		103
Prior		41,465		41,465		44,760
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		41,664		41,664		45,076
Current year, charge-offs		0		0
Fiscal year before current year, charge-offs		0		0
Two years before current fiscal year, charge-offs		0		0
Three years before current fiscal year, charge-offs		0		0
Four years before current fiscal year, charge-offs		0		0
Prior, charge-offs		0		0
Revolving loans amortized cost basis, charge-offs		0		0
Revolving loans converted to term, charge-offs		0		0
Loans and leases receivable, charge-offs		0		0
Manufactured housing | Consumer | Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		213
Four years before current year		199		199		103
Prior		38,549		38,549		41,918
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		38,748		38,748		42,234
Manufactured housing | Consumer | Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		0
Fiscal year before current year		0		0		0
Two years before current year		0		0		0
Three years before current year		0		0		0
Four years before current year		0		0		0
Prior		2,916		2,916		2,842
Revolving loans amortized cost basis		0		0		0
Revolving loans converted to term		0		0		0
Loans and leases receivable		2,916		2,916		2,842
Installment
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable		1,002,517		1,002,517		1,377,939
Loans and leases receivable, charge-offs		16,384	$ 12,851	33,099	$ 21,716
Installment | Consumer
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		51,195		51,195		790,863
Fiscal year before current year		433,895		433,895		310,085
Two years before current year		311,062		311,062		101,196
Three years before current year		86,050		86,050		101,681
Four years before current year		58,594		58,594		8,491
Prior		4,544		4,544		841
Revolving loans amortized cost basis		57,177		57,177		64,782
Revolving loans converted to term		0		0		0
Loans and leases receivable		1,002,517		1,002,517		1,377,939
Current year, charge-offs		1,764		3,488
Fiscal year before current year, charge-offs		5,627		9,819
Two years before current fiscal year, charge-offs		5,635		12,491
Three years before current fiscal year, charge-offs		1,438		3,093
Four years before current fiscal year, charge-offs		1,533		3,466
Prior, charge-offs		387		742
Revolving loans amortized cost basis, charge-offs		0		0
Revolving loans converted to term, charge-offs		0		0
Loans and leases receivable, charge-offs		16,384		33,099
Installment | Consumer | Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		51,195		51,195		785,699
Fiscal year before current year		426,913		426,913		305,729
Two years before current year		306,319		306,319		100,173
Three years before current year		85,210		85,210		100,570
Four years before current year		57,912		57,912		8,430
Prior		4,403		4,403		782
Revolving loans amortized cost basis		57,088		57,088		64,690
Revolving loans converted to term		0		0		0
Loans and leases receivable		989,040		989,040		1,366,073
Installment | Consumer | Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Current year		0		0		5,164
Fiscal year before current year		6,982		6,982		4,356
Two years before current year		4,743		4,743		1,023
Three years before current year		840		840		1,111
Four years before current year		682		682		61
Prior		141		141		59
Revolving loans amortized cost basis		89		89		92
Revolving loans converted to term		0		0		0
Loans and leases receivable		13,477		13,477		11,866
Specialty lending | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable		5,534,832		5,534,832		$ 5,412,887
Charge-off of certain PCD loans		$ 6,200		$ 6,200
Specialty lending | Special mention | Commercial | FDIC
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable	24,300
Specialty lending | Substandard | Commercial | FDIC
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and leases receivable	$ 2,100

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases - Schedule of Loan Purchases and Sales (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Accounts, Notes, Loans and Financing Receivable [Line Items]
Purchases	$ 636,115	$ 24,632	$ 648,665	$ 230,962
Sales	$ 523,436	$ 20,438	$ 523,436	$ 34,719
Purchase price as a percentage of loans outstanding	85.10%	98.90%	85.50%	98.20%
Net gain on sale of loans	$ 400	$ 1,500	$ 400	$ 3,600
Loss on sale of capital call lines of credit	5,037	0	5,037	0
Specialty lending
Accounts, Notes, Loans and Financing Receivable [Line Items]
Purchases	631,252	0	631,252	0
Sales	287,185	0	287,185	0
Loss on sale of capital call lines of credit			5,000
Capital calls lines of credit			670,000
Specialty lending | Loans Held-for-Investment
Accounts, Notes, Loans and Financing Receivable [Line Items]
Capital calls lines of credit			280,700
Specialty lending | Unfunded Loan Commitment
Accounts, Notes, Loans and Financing Receivable [Line Items]
Capital calls lines of credit			389,300
Other commercial and industrial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Purchases	4,863	0	10,308	0
Sales	47,358	14,040	47,358	22,880
Commercial real estate owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Purchases	0	0	2,867	0
Sales	18,851	3,519	18,851	8,960
Residential real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Purchases	0	8,081	4,238	154,955
Personal installment
Accounts, Notes, Loans and Financing Receivable [Line Items]
Purchases	0	16,551	0	76,007
Multifamily
Accounts, Notes, Loans and Financing Receivable [Line Items]
Sales	0	2,879	0	2,879
Commercial real estate non-owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Sales	16,000	0	16,000	0
Other
Accounts, Notes, Loans and Financing Receivable [Line Items]
Sales	$ 154,042	$ 0	$ 154,042	$ 0

XML

Loans and Leases Receivable and Allowance for Credit Losses on Loans and Leases - Summary of Purchased with Credit Deterioration Loans (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Jun. 15, 2023	Dec. 31, 2022
PCD loans acquired:
Purchase price	$ 204,100		$ 8,300
FDIC | Specialty lending
PCD loans acquired:
Unpaid principal balance		$ 228,700
Unamortized discount		(25,509)
Allowance for credit losses		(8,736)
Purchase price		$ 194,455

XML

Leases - Lessee Narrative (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Lessee, Lease, Description [Line Items]
Lessee, operating lease, renewal term	10 years		10 years
Operating cash flows from operating leases	$ 1.4	$ 1.2	$ 3.1	$ 2.4
Minimum
Lessee, Lease, Description [Line Items]
Lessee, operating lease, remaining lease term	6 months		6 months
Lessee, operating lease, term	1 year		1 year
Maximum
Lessee, Lease, Description [Line Items]
Lessee, operating lease, remaining lease term	10 years		10 years
Lessee, operating lease, term	10 years		10 years

XML

Leases - Right-of-Use Assets and Lease Liabilities (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
ASSETS
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible List]	Other assets	Other assets
Operating lease ROU assets	$ 17,430	$ 16,133
LIABILITIES
Operating Lease, Liability, Statement of Financial Position [Extensible List]	Other Liabilities	Other Liabilities
Operating lease liabilities	$ 19,916	$ 19,046

XML

Leases - Lease, Cost (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Leases [Abstract]
Operating lease cost	$ 1,296,000	$ 1,217,000	$ 2,515,000	$ 2,215,000
Variable lease cost	$ 0	$ 0	$ 0	$ 0

XML

Leases - Maturities of Non-Cancelable Lease Liabilities (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Leases [Abstract]
2023	$ 2,666
2024	4,701
2025	3,650
2026	2,880
2027	2,369
Thereafter	5,524
Total minimum payments	21,790
Less: interest	1,874
Present value of lease liabilities	$ 19,916	$ 19,046

XML

Leases - Summary of Lease Term and Discount Rate (Details)	Jun. 30, 2023	Dec. 31, 2022
Leases [Abstract]
Operating lease, weighted average remaining lease term (years)	5 years 9 months 18 days	5 years 1 month 6 days
Operating lease, weighted average discount rate, percent	3.18%	2.85%

XML

Leases - Lessor Narrative (Details)	Jun. 30, 2023
Minimum
Lessor, Lease, Description [Line Items]
Lessor, lease, term of contract (years)	24 months
Maximum
Lessor, Lease, Description [Line Items]
Lessor, lease, term of contract (years)	120 months

XML

Leases - Lessor, Lease Receivables and Investment in Operating Leases and their Corresponding Balance Sheet Location (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Direct financing leases
Lease receivables	$ 167,279	$ 140,182
Guaranteed residual assets	12,945	12,370
Unguaranteed residual assets	8,909	7,555
Deferred initial direct costs	972	667
Unearned income	(3,964)	(3,404)
Net investment in direct financing leases	186,141	157,370
Operating leases
Investment in operating leases	262,717	248,454
Accumulated depreciation	(66,975)	(52,585)
Deferred initial direct costs	1,333	1,461
Net investment in operating leases	197,075	197,330
Total lease assets	$ 383,216	$ 354,700

XML

Leases - Schedule of Operating Lease and Direct Financing Receivables (Details) $ in Thousands	Jun. 30, 2023 USD ($)
Operating leases
2023	$ 19,672
2024	37,821
2025	34,105
2026	39,164
2027	28,646
Thereafter	66,834
Total minimum payments	226,242
Direct financing leases
2023	22,998
2024	43,104
2025	33,776
2026	25,972
2027	21,099
Thereafter	22,417
Total minimum payments	169,366
Less: interest	2,087
Present value of lease receivables	$ 167,279

XML

Deposits - Components of Deposits (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Deposits, by Component, Alternative [Abstract]
Demand, non-interest bearing	$ 4,490,198	$ 1,885,045
Demand, interest bearing	5,551,037	8,476,027
Savings, including money market deposit accounts	3,052,493	3,546,015
Time	4,856,703	4,249,866
Total deposits	$ 17,950,431	$ 18,156,953

XML

Deposits - Schedule of Time Deposit Maturities (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Deposit [Abstract]
2023	$ 1,831,337
2024	2,367,787
2025	154,031
2026	356,193
2027	59,786
Thereafter	87,569
Total time deposits	$ 4,856,703	$ 4,249,866

XML

Deposits - Narrative (Detail) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022	Dec. 31, 2022
Deposit Liability [Line Items]
Time deposits greater than $250,000	$ 89,300		$ 89,300		$ 85,500
Demand deposit overdrafts reclassified as loans	5,600		5,600		3,700
State and municipal deposits	597,400		597,400
Total deposits	17,950,431		17,950,431		18,156,953
Asset Pledged as Collateral
Deposit Liability [Line Items]
Available borrowing capacity through FHLB	600,500		600,500
Discontinued Operations | BankMobile Technologies, Inc.
Deposit Liability [Line Items]
Expenses under the deposit servicing agreement	7,300	$ 15,900	14,900	$ 33,700
Total deposits	$ 847,700		$ 847,700		$ 1,100,000

XML

Borrowings - Short-term Borrowings (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Short-term Debt [Line Items]
Total short-term debt	$ 0	$ 300,000
FHLB advances
Short-term Debt [Line Items]
Total short-term debt	$ 0	$ 300,000
FHLB advances, rate	0.00%	4.54%

XML

Borrowings - Summary of Bancorp's Short-term Borrowings (Detail) - USD ($) $ in Thousands	6 Months Ended	12 Months Ended
	Jun. 30, 2023	Dec. 31, 2022
Federal Reserve Bank Advances
Short-term Debt [Line Items]
Maximum outstanding at any month end	$ 0	$ 0
Average balance during the period	$ 242,188	$ 0
Weighted-average interest rate during the period	5.23%	0.00%
FHLB advances
Short-term Debt [Line Items]
Maximum outstanding at any month end	$ 0	$ 775,000
Average balance during the period	$ 176,138	$ 144,918
Weighted-average interest rate during the period	5.16%	1.07%
Federal Funds Purchased
Short-term Debt [Line Items]
Maximum outstanding at any month end	$ 0	$ 895,000
Average balance during the period	$ 7,624	$ 349,581
Weighted-average interest rate during the period	4.97%	1.66%

XML

Borrowings - Narrative (Detail) - USD ($) $ in Billions	Jun. 30, 2023	Dec. 31, 2022
Federal Funds Purchased
Debt Instrument [Line Items]
Aggregate availability under federal funds line	$ 1.7	$ 1.7

XML

Borrowings - FHLB and FRB Advances (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Debt Instrument [Line Items]
FHLB advances	$ 2,050,000
Amount
2024	420,000
2025	540,000
2026	540,000
2027	450,000
Thereafter	100,000
FHLB advances	$ 2,050,000
Rate
2024	4.36%
2025	5.36%
2026	5.38%
2027	3.70%
Thereafter	0.0419
Total maximum borrowing capacity with the FHLB	$ 3,485,974	$ 3,241,120
Total maximum borrowing capacity with the FRB	5,126,390	2,510,189
Loans and leases receivable	12,637,768	13,144,894
FHLB advances
Debt Instrument [Line Items]
Total long-term debt	$ 2,046,142	$ 500,000
FHLB advances, rate	4.74%	3.37%
Unamortized basis adjustments from interest rate swaps designated as fair value hedges of long-term advances from FHLB	$ 3,900
FHLB Advance Due September 2026
Debt Instrument [Line Items]
FHLB advances	1,100,000
Amount
FHLB advances	1,100,000
FHLB Advance Due March 2028
Debt Instrument [Line Items]
FHLB advances	950,000
Amount
FHLB advances	950,000
Bank Term Funding Program
Rate
Borrowing capacity available under the BTFP	495,600
Qualifying Assets Pledged As Collateral
Rate
Loans and leases receivable	$ 10,254,963	$ 7,142,865

XML

Borrowings - Long-term Debt (Details) - USD ($)	6 Months Ended
	Jun. 30, 2023	Dec. 31, 2022
Senior Notes
Debt Instrument [Line Items]
Carrying Amount	$ 123,710,000	$ 123,580,000
Senior Subordinated Notes
Debt Instrument [Line Items]
Carrying Amount	182,091,000	181,952,000
Maturing August 2031 | Senior Notes
Debt Instrument [Line Items]
Carrying Amount	$ 98,858,000	98,788,000
Rate	2.875%
Issued Amount	$ 100,000,000
Price	100.00%
Maturing September 2024 | Senior Notes
Debt Instrument [Line Items]
Carrying Amount	$ 24,852,000	24,792,000
Rate	4.50%
Issued Amount	$ 25,000,000
Price	100.00%
Maturing December 2034 | Senior Subordinated Notes
Debt Instrument [Line Items]
Carrying Amount	$ 72,675,000	72,585,000
Rate	5.375%
Issued Amount	$ 74,750,000
Price	100.00%
Maturing June 2029 | Senior Subordinated Notes
Debt Instrument [Line Items]
Carrying Amount	$ 109,416,000	$ 109,367,000
Rate	6.125%
Issued Amount	$ 110,000,000
Price	100.00%
Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate | Maturing August 2031 | Senior Notes
Debt Instrument [Line Items]
Spread on variable interest rate	2.35%
Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate | Maturing June 2029 | Senior Subordinated Notes
Debt Instrument [Line Items]
Spread on variable interest rate	0.26161%
London Interbank Offered Rate (LIBOR) | Maturing June 2029 | Senior Subordinated Notes
Debt Instrument [Line Items]
Spread on variable interest rate	3.443%

XML

Shareholders' Equity - Narrative (Detail) $ / shares in Units, $ in Thousands		3 Months Ended		6 Months Ended
	Jul. 26, 2023 $ / shares	Jun. 30, 2023 series shares	Jun. 30, 2022 USD ($) shares	Jun. 30, 2023 USD ($) series shares	Jun. 30, 2022 USD ($) shares	Dec. 31, 2022 series	Aug. 25, 2021 shares
Capital Unit [Line Items]
Stock repurchase program, number of shares authorized to be repurchased | shares							3,235,326
Percentage of company's outstanding shares							10.00%
Repurchase of common shares (in shares) | shares		0	548,821	1,379,883	664,145
Repurchase of common shares | $			$ 21,510	$ 39,806	$ 27,820
Preferred stock, number of series outstanding | series		2		2		2
Series E Preferred Stock | Subsequent Event
Capital Unit [Line Items]
Dividends declared per share (in dollars per share) | $ / shares	$ 0.6831
Series F Preferred Stock | Subsequent Event
Capital Unit [Line Items]
Dividends declared per share (in dollars per share) | $ / shares	$ 0.65895
London Interbank Offered Rate (LIBOR) | Series E Preferred Stock
Capital Unit [Line Items]
Preferred stock dividend rate, basis spread of variable rate				5.14%
London Interbank Offered Rate (LIBOR) | Series E Preferred Stock | Subsequent Event
Capital Unit [Line Items]
Preferred stock dividend rate, basis spread of variable rate	5.14%
London Interbank Offered Rate (LIBOR) | Series F Preferred Stock
Capital Unit [Line Items]
Preferred stock dividend rate, basis spread of variable rate				4.762%
London Interbank Offered Rate (LIBOR) | Series F Preferred Stock | Subsequent Event
Capital Unit [Line Items]
Preferred stock dividend rate, basis spread of variable rate	4.76%

XML

Shareholders' Equity - Preferred Stock and Dividends Paid Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022	Dec. 31, 2022
Capital Unit [Line Items]
Preferred stock, shares issued (shares)	5,700,000		5,700,000		5,700,000
Preferred stock, value	$ 137,794		$ 137,794		$ 137,794
Series E Preferred Stock
Capital Unit [Line Items]
Preferred stock, shares issued (shares)	2,300,000		2,300,000		2,300,000
Preferred stock, value	$ 55,593		$ 55,593		$ 55,593
Initial Fixed Rate			6.45%
Preferred stock, dividends, per share, cash paid (usd per share)	$ 0.639291	$ 0.381161	$ 1.258604	$ 0.715083
Series E Preferred Stock | London Interbank Offered Rate (LIBOR)
Capital Unit [Line Items]
Floating rate of Three-Month LIBOR Plus:			5.14%
Series F Preferred Stock
Capital Unit [Line Items]
Preferred stock, shares issued (shares)	3,400,000		3,400,000		3,400,000
Preferred stock, value	$ 82,201		$ 82,201		$ 82,201
Initial Fixed Rate			6.00%
Preferred stock, dividends, per share, cash paid (usd per share)	$ 0.615141	$ 0.357011	$ 1.210829	$ 0.667308
Series F Preferred Stock | London Interbank Offered Rate (LIBOR)
Capital Unit [Line Items]
Floating rate of Three-Month LIBOR Plus:			4.762%

XML

Regulatory Capital - Narrative (Details) - USD ($) $ in Millions	Jun. 30, 2023	Dec. 31, 2021
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Capital conservation buffer to risk weighted assets	2.50%
Cumulative Effect, Period of Adoption, Adjustment
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Cumulative capital transition impact		$ 61.6
Capital transition provisions, benefit recognized, excluding amount previously phased in	$ 30.8

XML

Regulatory Capital - Summary of Capital Amounts, Tier 1 Risk Based and Tier 1 Leveraged Ratios (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Common equity Tier 1 capital (to risk weighted assets), Actual Amount	$ 1,510,392	$ 1,470,837
Tier 1 capital (to risk weighted assets), Actual Amount	1,648,185	1,608,630
Total capital (to risk weighted assets), Actual Amount	1,928,747	1,862,089
Tier 1 capital (to average assets), Actual Amount	$ 1,648,185	$ 1,608,630
Common equity Tier 1 (to risk weighted assets), Actual Ratio	10.312%	9.637%
Tier 1 capital (to risk weighted assets), Actual Ratio	0.11253	0.10539
Total capital (to risk weighted assets), Actual Ratio	0.13168	0.12200
Tier 1 capital (to average assets), Actual Ratio	0.07529	0.07664
Common equity Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	$ 659,119	$ 686,838
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	878,825	915,784
Total capital (to risk weighted assets), For Capital Adequacy Purposes Amount	1,171,767	1,221,045
Tier 1 capital (to average assets), For Capital Adequacy Purposes Amount	$ 875,660	$ 839,547
Common equity Tier 1 (to risk weighted assets), For Capital Adequacy Purposes Ratio	4.50%	4.50%
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	0.06000	0.06000
Total capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	0.08000	0.08000
Tier 1 capital (to average assets), For Capital Adequacy Purposes Ratio	0.04000	0.04000
Common equity Tier 1 (to risk weighted assets), for Basel III amount	$ 1,025,296	$ 1,068,415
Tier 1 (to risk weighted assets) Required for Basel III amount	1,245,003	1,297,361
Total capital (to risk weighted assets), for Basel III amount	1,537,944	1,602,622
Tier 1 (to risk average assets), for Basel III amount	$ 875,660	$ 839,547
Common equity Tier 1 (to risk weighted assets), for Basel III ratio	7.00%	7.00%
Tier 1 capital (to risk weighted assets), for Basel III ratio	8.50%	8.50%
Total capital (to risk weighted assets), for Basel III ratio	10.50%	10.50%
Tier 1 capital (to average assets), for Basel III ratio	4.00%	4.00%
Customers Bank
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Common equity Tier 1 capital (to risk weighted assets), Actual Amount	$ 1,749,287	$ 1,708,598
Tier 1 capital (to risk weighted assets), Actual Amount	1,749,287	1,708,598
Total capital (to risk weighted assets), Actual Amount	1,957,174	1,889,472
Tier 1 capital (to average assets), Actual Amount	$ 1,749,287	$ 1,708,598
Common equity Tier 1 (to risk weighted assets), Actual Ratio	11.959%	11.213%
Tier 1 capital (to risk weighted assets), Actual Ratio	0.11959	0.11213
Total capital (to risk weighted assets), Actual Ratio	0.13380	0.12400
Tier 1 capital (to average assets), Actual Ratio	0.08000	0.08150
Common equity Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	$ 658,243	$ 685,694
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	877,658	914,259
Total capital (to risk weighted assets), For Capital Adequacy Purposes Amount	1,170,210	1,219,012
Tier 1 capital (to average assets), For Capital Adequacy Purposes Amount	$ 874,612	$ 838,611
Common equity Tier 1 (to risk weighted assets), For Capital Adequacy Purposes Ratio	4.50%	4.50%
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	0.06000	0.06000
Total capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	0.08000	0.08000
Tier 1 capital (to average assets), For Capital Adequacy Purposes Ratio	0.04000	0.04000
Common equity Tier 1 Capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	$ 950,796	$ 990,447
Tier 1 capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	1,170,210	1,219,012
Total capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	1,462,763	1,523,765
Tier 1 capital (to average assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	$ 1,093,266	$ 1,048,264
Common equity Tier 1 (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	6.50%	6.50%
Tier 1 capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	0.08000	0.08000
Total capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	0.10000	0.10000
Tier 1 capital (to average assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	0.05000	0.05000
Common equity Tier 1 (to risk weighted assets), for Basel III amount	$ 1,023,934	$ 1,066,636
Tier 1 (to risk weighted assets) Required for Basel III amount	1,243,348	1,295,201
Total capital (to risk weighted assets), for Basel III amount	1,535,901	1,599,954
Tier 1 (to risk average assets), for Basel III amount	$ 874,612	$ 838,611
Common equity Tier 1 (to risk weighted assets), for Basel III ratio	7.00%	7.00%
Tier 1 capital (to risk weighted assets), for Basel III ratio	8.50%	8.50%
Total capital (to risk weighted assets), for Basel III ratio	10.50%	10.50%
Tier 1 capital (to average assets), for Basel III ratio	4.00%	4.00%

XML

Disclosures About Fair Value of Financial Instruments - Narrative (Detail)	6 Months Ended
	Jun. 30, 2023
Fair Value Disclosures [Abstract]
Loans held for sale, average life from purchase to sale	30 days

XML

Disclosures About Fair Value of Financial Instruments - Estimated Fair Values of Financial Instruments (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Assets:
Cash and cash equivalents, Carrying Amount	$ 3,155,224	$ 455,806
Cash and cash equivalents, Estimated Fair Value	3,155,224	455,806
Debt securities, available for sale	2,797,940	2,961,015
Debt securities, held to maturity	1,258,560	840,259
Debt securities, held to maturity, fair value	1,212,248	793,813
Loans held for sale	78,108	328,312
Total loans and leases receivable, net of allowance for credit losses on loans and leases	13,693,143	15,335,435
Total loans and leases receivable, net of allowance for credit losses on loans and leases, Estimated Fair Value	13,298,144	14,890,823
FHLB, Federal Reserve Bank and other restricted stock, Carrying Amount	126,240	74,196
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	126,240	74,196
Derivative assets	26,003	44,435
Liabilities:
Deposits held	17,950,431	18,156,953
Deposits, Estimated Fair Value	17,923,322	18,127,338
FHLB advances, Carrying Amount	2,046,142	800,000
FHLB advances, Estimated Fair Value	2,029,664	781,113
Other borrowings, Carrying Amount	123,710	123,580
Other borrowings, Estimated Fair Value	100,666	108,081
Subordinated debt, Carrying Amount	182,091	181,952
Subordinated debt, Estimated Fair Value	148,371	168,441
Derivative liabilities	37,662	42,106
Quoted Prices in Active Markets for Identical Assets (Level 1)
Assets:
Cash and cash equivalents, Estimated Fair Value	3,155,224	455,806
Debt securities, available for sale	0	0
Debt securities, held to maturity, fair value	0	0
Loans held for sale	0	0
Total loans and leases receivable, net of allowance for credit losses on loans and leases, Estimated Fair Value	0	0
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	0	0
Derivative assets	0	0
Liabilities:
Deposits, Estimated Fair Value	13,093,728	13,907,087
FHLB advances, Estimated Fair Value	0	0
Other borrowings, Estimated Fair Value	0	0
Subordinated debt, Estimated Fair Value	0	0
Derivative liabilities	0	0
Significant Other Observable Inputs (Level 2)
Assets:
Cash and cash equivalents, Estimated Fair Value	0	0
Debt securities, available for sale	2,746,115	2,887,749
Debt securities, held to maturity, fair value	497,814	437,680
Loans held for sale	1,234	322
Total loans and leases receivable, net of allowance for credit losses on loans and leases, Estimated Fair Value	1,006,268	1,323,312
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	126,240	74,196
Derivative assets	25,937	44,380
Liabilities:
Deposits, Estimated Fair Value	4,829,594	4,220,251
FHLB advances, Estimated Fair Value	2,029,664	781,113
Other borrowings, Estimated Fair Value	100,666	108,081
Subordinated debt, Estimated Fair Value	148,371	168,441
Derivative liabilities	37,662	42,106
Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents, Estimated Fair Value	0	0
Debt securities, available for sale	51,825	73,266
Debt securities, held to maturity, fair value	714,434	356,133
Loans held for sale	76,874	327,990
Total loans and leases receivable, net of allowance for credit losses on loans and leases, Estimated Fair Value	12,291,876	13,567,511
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	0	0
Derivative assets	66	55
Liabilities:
Deposits, Estimated Fair Value	0	0
FHLB advances, Estimated Fair Value	0	0
Other borrowings, Estimated Fair Value	0	0
Subordinated debt, Estimated Fair Value	0	0
Derivative liabilities	$ 0	$ 0

XML

Disclosures About Fair Value of Financial Instruments - Summary of Financial Assets and Liabilities Measured at Fair Value on a Recurring and Nonrecurring Basis (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Assets
Fair Value	$ 2,797,940	$ 2,961,015
Fair Value, Measurements, Recurring
Assets
Assets, fair value	3,831,445	4,329,084
Fair Value, Measurements, Nonrecurring
Assets
Assets, fair value	2,375	4,819
Asset-backed securities
Assets
Fair Value	126,537	160,542
Asset-backed securities | Fair Value, Measurements, Recurring
Assets
Fair Value	126,537	160,542
Agency-guaranteed residential collateralized mortgage obligations
Assets
Fair Value	125,308	133,864
Agency-guaranteed residential collateralized mortgage obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	125,308	133,864
Collateralized loan obligations
Assets
Fair Value	831,253	872,738
Collateralized loan obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	831,253	872,738
Commercial mortgage-backed securities
Assets
Fair Value	132,474	136,357
Commercial mortgage-backed securities | Fair Value, Measurements, Recurring
Assets
Fair Value	132,474	136,357
Corporate notes
Assets
Fair Value	579,751	595,253
Corporate notes | Fair Value, Measurements, Recurring
Assets
Fair Value	579,751	595,253
Private label collateralized mortgage obligations
Assets
Fair Value	1,002,617	1,062,261
Private label collateralized mortgage obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	1,002,617	1,062,261
Derivatives | Fair Value, Measurements, Recurring
Assets
Assets, fair value	26,003	44,435
Loans held for sale – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, fair value	1,234	322
Loans receivable, mortgage warehouse – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, fair value	1,006,268	1,323,312
Derivatives  | Fair Value, Measurements, Recurring
Liabilities
Financial liabilities, fair value	37,662	42,106
Collateral-dependent loans | Fair Value, Measurements, Nonrecurring
Assets
Assets, fair value	2,375	4,819
Quoted Prices in Active Markets for Identical Assets (Level 1)
Assets
Fair Value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Fair Value, Measurements, Recurring
Assets
Assets, fair value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Fair Value, Measurements, Nonrecurring
Assets
Assets, fair value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Asset-backed securities | Fair Value, Measurements, Recurring
Assets
Fair Value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Agency-guaranteed residential collateralized mortgage obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Collateralized loan obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Commercial mortgage-backed securities | Fair Value, Measurements, Recurring
Assets
Fair Value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Corporate notes | Fair Value, Measurements, Recurring
Assets
Fair Value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Private label collateralized mortgage obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Derivatives | Fair Value, Measurements, Recurring
Assets
Assets, fair value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Loans held for sale – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, fair value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Loans receivable, mortgage warehouse – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, fair value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Derivatives  | Fair Value, Measurements, Recurring
Liabilities
Financial liabilities, fair value	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Collateral-dependent loans | Fair Value, Measurements, Nonrecurring
Assets
Assets, fair value	0	0
Significant Other Observable Inputs (Level 2)
Assets
Fair Value	2,746,115	2,887,749
Significant Other Observable Inputs (Level 2) | Fair Value, Measurements, Recurring
Assets
Assets, fair value	3,779,554	4,255,763
Significant Other Observable Inputs (Level 2) | Fair Value, Measurements, Nonrecurring
Assets
Assets, fair value	0	0
Significant Other Observable Inputs (Level 2) | Asset-backed securities | Fair Value, Measurements, Recurring
Assets
Fair Value	74,712	87,276
Significant Other Observable Inputs (Level 2) | Agency-guaranteed residential collateralized mortgage obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	125,308	133,864
Significant Other Observable Inputs (Level 2) | Collateralized loan obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	831,253	872,738
Significant Other Observable Inputs (Level 2) | Commercial mortgage-backed securities | Fair Value, Measurements, Recurring
Assets
Fair Value	132,474	136,357
Significant Other Observable Inputs (Level 2) | Corporate notes | Fair Value, Measurements, Recurring
Assets
Fair Value	579,751	595,253
Significant Other Observable Inputs (Level 2) | Private label collateralized mortgage obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	1,002,617	1,062,261
Significant Other Observable Inputs (Level 2) | Derivatives | Fair Value, Measurements, Recurring
Assets
Assets, fair value	25,937	44,380
Significant Other Observable Inputs (Level 2) | Loans held for sale – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, fair value	1,234	322
Significant Other Observable Inputs (Level 2) | Loans receivable, mortgage warehouse – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, fair value	1,006,268	1,323,312
Significant Other Observable Inputs (Level 2) | Derivatives  | Fair Value, Measurements, Recurring
Liabilities
Financial liabilities, fair value	37,662	42,106
Significant Other Observable Inputs (Level 2) | Collateral-dependent loans | Fair Value, Measurements, Nonrecurring
Assets
Assets, fair value	0	0
Significant Unobservable Inputs (Level 3)
Assets
Fair Value	51,825	73,266
Significant Unobservable Inputs (Level 3) | Fair Value, Measurements, Recurring
Assets
Assets, fair value	51,891	73,321
Significant Unobservable Inputs (Level 3) | Fair Value, Measurements, Nonrecurring
Assets
Assets, fair value	2,375	4,819
Significant Unobservable Inputs (Level 3) | Asset-backed securities
Assets
Fair Value	51,825	73,266
Significant Unobservable Inputs (Level 3) | Asset-backed securities | Fair Value, Measurements, Recurring
Assets
Fair Value	51,825	73,266
Significant Unobservable Inputs (Level 3) | Agency-guaranteed residential collateralized mortgage obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	0	0
Significant Unobservable Inputs (Level 3) | Collateralized loan obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	0	0
Significant Unobservable Inputs (Level 3) | Commercial mortgage-backed securities | Fair Value, Measurements, Recurring
Assets
Fair Value	0	0
Significant Unobservable Inputs (Level 3) | Corporate notes | Fair Value, Measurements, Recurring
Assets
Fair Value	0	0
Significant Unobservable Inputs (Level 3) | Private label collateralized mortgage obligations | Fair Value, Measurements, Recurring
Assets
Fair Value	0	0
Significant Unobservable Inputs (Level 3) | Derivatives | Fair Value, Measurements, Recurring
Assets
Assets, fair value	66	55
Significant Unobservable Inputs (Level 3) | Loans held for sale – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, fair value	0	0
Significant Unobservable Inputs (Level 3) | Loans receivable, mortgage warehouse – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, fair value	0	0
Significant Unobservable Inputs (Level 3) | Derivatives  | Fair Value, Measurements, Recurring
Liabilities
Financial liabilities, fair value	0	0
Significant Unobservable Inputs (Level 3) | Collateral-dependent loans | Fair Value, Measurements, Nonrecurring
Assets
Assets, fair value	$ 2,375	$ 4,819

XML

Disclosures About Fair Value of Financial Instruments - Statement of Changes in Level 3 Assets Measured at Fair Value on a Recurring Basis (Detail) - Significant Unobservable Inputs (Level 3) - Asset-backed securities - Fair Value, Measurements, Recurring - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Balance at beginning of period	$ 63,376	$ 121,853	$ 73,266	$ 142,885
Principal payments and premium amortization	(10,444)	(18,147)	(21,660)	(34,496)
Increase in allowance for credit losses	(773)	0	(1,046)	(411)
Decrease in allowance for credit losses	0	317	61	0
Change in fair value recognized in OCI	(334)	2,896	1,204	(1,059)
Balance at end of period	$ 51,825	$ 106,919	$ 51,825	$ 106,919

XML

Disclosures About Fair Value of Financial Instruments - Summary of Financial Assets and Financial Liabilities Measured at Fair Value on Recurring and Nonrecurring Basis (Detail) $ in Thousands	Jun. 30, 2023 USD ($)	Dec. 31, 2022 USD ($)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value	$ 2,797,940	$ 2,961,015
Significant Unobservable Inputs (Level 3)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value	51,825	73,266
Asset-backed securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value	126,537	160,542
Asset-backed securities | Significant Unobservable Inputs (Level 3)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value	$ 51,825	$ 73,266
Minimum | Asset-backed securities | Significant Unobservable Inputs (Level 3) | Discount rate
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt securities, available-for-sale, measurement input	0.09	0.09
Minimum | Asset-backed securities | Significant Unobservable Inputs (Level 3) | Annualized loss rate
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt securities, available-for-sale, measurement input	0.03	0.04
Minimum | Asset-backed securities | Significant Unobservable Inputs (Level 3) | Constant prepayment rate
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt securities, available-for-sale, measurement input	0.15	0.19
Maximum | Asset-backed securities | Significant Unobservable Inputs (Level 3) | Discount rate
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt securities, available-for-sale, measurement input	0.10	0.09
Maximum | Asset-backed securities | Significant Unobservable Inputs (Level 3) | Annualized loss rate
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt securities, available-for-sale, measurement input	0.06	0.05
Maximum | Asset-backed securities | Significant Unobservable Inputs (Level 3) | Constant prepayment rate
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt securities, available-for-sale, measurement input	0.28	0.25
Weighted Average | Asset-backed securities | Significant Unobservable Inputs (Level 3) | Discount rate
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt securities, available-for-sale, measurement input	0.10	0.09
Weighted Average | Asset-backed securities | Significant Unobservable Inputs (Level 3) | Annualized loss rate
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt securities, available-for-sale, measurement input	0.05	0.05
Weighted Average | Asset-backed securities | Significant Unobservable Inputs (Level 3) | Constant prepayment rate
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt securities, available-for-sale, measurement input	0.25	0.23

XML

Derivative Instruments and Hedging Activities - Additional Information (Detail) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023 USD ($) derivative	Jun. 30, 2022 USD ($) derivative	Jun. 30, 2023 USD ($) derivative	Jun. 30, 2022 USD ($) derivative	Dec. 31, 2022 USD ($) derivative
Derivative Instruments, Gain (Loss) [Line Items]
Derivative, net liability position, aggregate fair value	$ 25,700		$ 25,700
Cash collateral received	$ 26,900		$ 26,900
Minimum
Derivative Instruments, Gain (Loss) [Line Items]
Derivative expiration period	30 days		30 days
Maximum
Derivative Instruments, Gain (Loss) [Line Items]
Derivative expiration period	60 days		60 days
Not Designated as Hedging Instrument | Residential mortgage loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	$ 3,300		$ 3,300		$ 1,500
Interest Rate Contract
Derivative Instruments, Gain (Loss) [Line Items]
Cash collateral received	$ 25,660		$ 25,660		$ 29,087
Interest Rate Contract | Derivative Designated as Hedging Instrument | Fair Value Hedging
Derivative Instruments, Gain (Loss) [Line Items]
Number of outstanding interest rate derivatives | derivative	6		6		3
Aggregate notional amount	$ 472,500		$ 472,500		$ 22,500
Number of interest rate derivatives entered into during the period | derivative	3		5
Notional amount of derivatives entered into during the period	$ 450,000
Number of interest rate derivatives terminated | derivative		7	2	9
Aggregate notional amount, terminated		$ 31,500	$ 550,000	$ 48,000
Notional amount of basis adjustments			4,600
Interest rate swaps | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	$ 1,200,000		$ 1,200,000		$ 1,300,000
Number of derivative instruments held | derivative	129		129		141
Interest rate caps | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	$ 243,300		$ 243,300		$ 245,800
Number of derivative instruments held | derivative	12		12		12
Credit contracts | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	$ 98,500		$ 98,500		$ 142,000

XML

Derivative Instruments and Hedging Activities - Cumulative Basis Adjustment for Fair Value Hedges (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
AFS debt securities
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Amortized Cost	$ 22,500	$ 22,500
Unamortized basis adjustments from interest rate swaps designated as fair value hedges of long-term advances from FHLB	(1,527)	1,777
Deposits
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Amortized Cost	300,000	0
Unamortized basis adjustments from interest rate swaps designated as fair value hedges of long-term advances from FHLB	2,140	0
FHLB advances
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Amortized Cost	700,000	0
Unamortized basis adjustments from interest rate swaps designated as fair value hedges of long-term advances from FHLB	$ (3,857)	$ 0

XML

Derivative Instruments and Hedging Activities - Fair Value of Derivative Financial Instruments (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Other Assets | Derivative Designated as Hedging Instrument | Fair Value Hedging
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets		$ 1,777
Other Assets | Derivative Designated as Hedging Instrument | Interest rate swaps | Fair Value Hedging
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets		1,777
Other Assets | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets	$ 26,003	42,658
Other Assets | Not Designated as Hedging Instrument | Residential mortgage loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets	66	55
Other Assets | Not Designated as Hedging Instrument | Interest rate swaps and caps (1)
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets	25,932	42,589
Other Assets | Not Designated as Hedging Instrument | Credit contracts
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets	5	14
Other Liabilities | Derivative Designated as Hedging Instrument | Fair Value Hedging
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities		0
Other Liabilities | Derivative Designated as Hedging Instrument | Interest rate swaps | Fair Value Hedging
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities		0
Other Liabilities | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities	37,662	42,106
Other Liabilities | Not Designated as Hedging Instrument | Residential mortgage loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities	0	0
Other Liabilities | Not Designated as Hedging Instrument | Interest rate swaps and caps (1)
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities	37,640	42,076
Other Liabilities | Not Designated as Hedging Instrument | Credit contracts
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities	$ 22	$ 30

XML

Derivative Instruments and Hedging Activities - Effect of Derivative Financial Instruments on Net Income and Comprehensive Income (Detail) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Derivative Designated as Hedging Instrument | Fair Value Hedging
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	$ 0	$ 0	$ 0	$ 0
Derivative Designated as Hedging Instrument | Interest rate swaps | Fair Value Hedging
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	6,532	498	6,832	3,019
Derivative Designated as Hedging Instrument | AFS debt securities | Fair Value Hedging
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	50	(498)	(250)	(3,019)
Derivative Designated as Hedging Instrument | FHLB advances | Fair Value Hedging
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	(6,582)	0	(6,582)	0
Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	192	771	150	1,704
Not Designated as Hedging Instrument | Interest rate swaps and caps (1)
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	165	780	140	1,741
Not Designated as Hedging Instrument | Credit contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	26	41	(1)	44
Not Designated as Hedging Instrument | Residential mortgage loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	$ 1	$ (50)	$ 11	$ (81)

XML

Derivative Instruments and Hedging Activities - Summary of Offsetting of Financial Assets and Derivative Assets (Detail) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Offsetting Assets [Line Items]
Gross amounts not offset in the consolidated balance sheet, Cash collateral received/posted	$ (26,900)
Interest Rate Contract
Offsetting Assets [Line Items]
Gross Amounts Recognized on the Consolidated Balance Sheet	25,810	$ 29,706
Gross amounts not offset in the consolidated balance sheet, Financial instruments	(150)	(619)
Gross amounts not offset in the consolidated balance sheet, Cash collateral received/posted	(25,660)	(29,087)
Gross amounts not offset in the consolidated balance sheet, Net amount	$ 0	$ 0

XML

Derivative Instruments and Hedging Activities - Summary of Offsetting of Financial Liabilities and Derivative Liabilities (Detail) - Interest Rate Contract - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Offsetting Liabilities [Line Items]
Gross Amounts Recognized on the Consolidated Balance Sheet	$ 150	$ 619
Gross amounts not offset in the consolidated balance sheet, financial instruments	(150)	(619)
Gross amounts not offset in the consolidated balance sheet, Cash collateral received/posted	0	0
Gross amounts not offset in the consolidated balance sheet, Net amount	$ 0	$ 0