10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q

x Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the quarterly period ended March 31, 2017

¨ Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the transition period from to .

001-35542

(Commission File number)

(Exact name of registrant as specified in its charter)

Pennsylvania	27-2290659
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)

1015 Penn Avenue

Suite 103

Wyomissing PA 19610

(Address of principal executive offices)

(610) 933-2000

(Registrant’s telephone number, including area code)

N/A

(Former name, former address and former fiscal year, if changed since last report)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer	¨	Accelerated filer	x
Non-accelerated filer	o  (Do not check if a smaller reporting company)	Smaller Reporting Company	¨
		Emerging Growth Company	¨
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.			¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act)    Yes  ¨    No  x

On May 5, 2017, 30,636,327 shares of Voting Common Stock were issued and outstanding.

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

Table of Contents

Part I
Item 1.	Customers Bancorp, Inc. Consolidated Financial Statements as of March 31, 2017 and for the three month periods ended March 31, 2017 and 2016 (unaudited)	3
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	48
Item 3.	Quantitative and Qualitative Disclosures about Market Risk	67
Item 4.	Controls and Procedures	67
PART II
Item 1.	Legal Proceedings	68
Item 1A.	Risk Factors	68
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	69
Item 3.	Defaults Upon Senior Securities	70
Item 4.	Mine Safety Disclosures	70
Item 5.	Other Information	70
Item 6.	Exhibits	71
SIGNATURES		73
Ex-31.1
Ex-31.2
Ex-32.1
Ex-32.2
Ex-101

2

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEET — UNAUDITED

(amounts in thousands, except share and per share data)

	March 31, 2017			December 31, 2016
ASSETS
Cash and due from banks	$	5,004		$	17,485
Interest-earning deposits	152,126			227,224
Cash and cash equivalents	157,130			244,709
Investment securities available for sale, at fair value	1,017,300			493,474
Loans held for sale, at fair value	1,684,548			2,117,510
Loans receivable	6,596,747			6,142,390
Allowance for loan losses	(39,883		)	(37,315		)
Total loans receivable, net of allowance for loan losses	6,556,864			6,105,075
FHLB, Federal Reserve Bank, and other restricted stock	85,218			68,408
Accrued interest receivable	25,603			23,690
Bank premises and equipment, net	11,830			12,259
Bank-owned life insurance	213,005			161,494
Other real estate owned	2,738			3,108
Goodwill and other intangibles	3,636			3,639
Assets held for sale	72,915			79,271
Other assets	75,849			70,099
Total assets	$	9,906,636		$	9,382,736
LIABILITIES AND SHAREHOLDERS’ EQUITY
Liabilities:
Deposits:
Demand, non-interest bearing	$	507,278		$	512,664
Interest-bearing	6,119,783			6,334,316
Total deposits	6,627,061			6,846,980
Non-interest bearing deposits held for sale	702,410			453,394
Federal funds purchased	215,000			83,000
FHLB advances	1,206,550			868,800
Other borrowings	87,289			87,123
Subordinated debt	108,807			108,783
Other liabilities held for sale	36,382			31,403
Accrued interest payable and other liabilities	43,320			47,381
Total liabilities	9,026,819			8,526,864
Shareholders’ equity:
Preferred stock, par value $1.00 per share; liquidation preference $25.00 per share; 100,000,000 shares authorized, 9,000,000 shares issued and outstanding as of March 31, 2017 and December 31, 2016	217,471			217,471
Common stock, par value $1.00 per share; 200,000,000 shares authorized; 31,166,587 and 30,820,177 shares issued as of March 31, 2017 and December 31, 2016; 30,636,327 and 30,289,917 shares outstanding as of March 31, 2017 and December 31, 2016	31,167			30,820
Additional paid in capital	428,454			427,008
Retained earnings	215,830			193,698
Accumulated other comprehensive loss, net	(4,872		)	(4,892		)
Treasury stock, at cost (530,260 shares as of March 31, 2017 and December 31, 2016)	(8,233		)	(8,233		)
Total shareholders’ equity	879,817			855,872
Total liabilities and shareholders’ equity	$	9,906,636		$	9,382,736

See accompanying notes to the unaudited consolidated financial statements.

3

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF INCOME — UNAUDITED

(amounts in thousands, except per share data)

	Three Months Ended March 31,
	2017			2016
Interest income:
Loans receivable	$	61,461		$	54,472
Loans held for sale	13,946			14,106
Investment securities	5,887			3,709
Other	1,800			1,111
Total interest income	83,094			73,398
Interest expense:
Deposits	14,317			10,208
Other borrowings	1,608			1,606
FHLB advances	3,060			2,268
Subordinated debt	1,685			1,685
Total interest expense	20,670			15,767
Net interest income	62,424			57,631
Provision for loan losses	3,050			1,980
Net interest income after provision for loan losses	59,374			55,651
Non-interest income:
Mortgage warehouse transactional fees	2,221			2,548
Bank-owned life insurance	1,367			1,123
Gain on sale of loans	1,328			644
Deposit fees	324			254
Interchange and card revenue	203			144
Mortgage loans and banking income	155			165
Gain on sale of investment securities	—			26
Impairment loss on investment securities	(1,703		)	—
Other	1,532			363
Total non-interest income	5,427			5,267
Non-interest expense:
Salaries and employee benefits	16,163			16,397
Technology, communication and bank operations	3,319			2,385
Professional services	2,993			2,321
Occupancy	2,586			2,238
FDIC assessments, taxes, and regulatory fees	1,632			3,841
Loan workout	521			418
Advertising and promotion	180			142
Other real estate owned (income) expense	(55		)	287
Other	2,808			3,842
Total non-interest expense	30,147			31,871
Income from continuing operations before income tax expense	34,654			29,047
Income tax expense	7,730			9,739
Net income from continuing operations	26,924			19,308
Loss from discontinued operations before tax expense	(1,898		)	(1,812		)
Income tax benefit from discontinued operations	(721		)	(688		)
Net loss from discontinued operations	(1,177		)	(1,124		)
Net income	25,747			18,184
Preferred stock dividends	3,615			1,286
Net income available to common shareholders	$	22,132		$	16,898
Basic earnings per common share from continuing operations	$	0.77		$	0.67
Basic earnings per common share	$	0.73		$	0.63
Diluted earnings per common share from continuing operations	$	0.71		$	0.62
Diluted earnings per common share	$	0.67		$	0.58

See accompanying notes to the unaudited consolidated financial statements.

4

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME — UNAUDITED

(amounts in thousands)

	Three Months Ended March 31,
	2017			2016
Net income from continuing operations	$	26,924		$	19,308
Net loss from discontinued operations	(1,177		)	(1,124		)
Net income	25,747			18,184
Unrealized gains (losses) on available-for-sale securities:
Unrealized holding gains (losses) on securities arising during the period	(1,123		)	6,867
Income tax effect	438			(2,575		)
Reclassification adjustments for losses (gains) on securities included in net income	—			(26		)
Income tax effect	—			10
Net unrealized gains (losses) on available-for-sale securities	(685		)	4,276
Unrealized gains (losses) on cash flow hedges:
Unrealized gains (losses) arising during the period	329			(2,600		)
Income tax effect	(128		)	975
Reclassification adjustment for losses included in net income	827			—
Income tax effect	(323		)	—
Net unrealized gains (losses) on cash flow hedges	705			(1,625		)
Other comprehensive income, net of income tax effect	20			2,651
Comprehensive income	$	25,767		$	20,835

See accompanying notes to the unaudited consolidated financial statements.

5

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY — UNAUDITED

(amounts in thousands, except shares outstanding data)

	Three Months Ended March 31, 2017
	Preferred Stock			Common Stock
	Shares of Preferred Stock Outstanding	Preferred Stock		Shares of Common Stock Outstanding	Common Stock		Additional Paid in Capital			Retained Earnings			Accumulated Other Comprehensive Income/(Loss)			Treasury Stock			Total
Balance, December 31, 2016	9,000,000	$	217,471	30,289,917	$	30,820	$	427,008		$	193,698		$	(4,892	)	$	(8,233	)	$	855,872
Net income from continuing operations	—	—		—	—		—			26,924			—			—			26,924
Net loss from discontinued operations	—	—		—	—		—			(1,177		)	—			—			(1,177		)
Other comprehensive income	—	—		—	—		—			—			20			—			20
Preferred stock dividends	—	—		—	—		—			(3,615		)	—			—			(3,615		)
Share-based compensation expense	—	—		—	—		1,413			—			—			—			1,413
Exercise of warrants	—	—		43,974	44		376			—			—			—			420
Issuance of common stock under share-based compensation arrangements	—	—		302,436	303		(343		)	—			—			—			(40		)
Balance, March 31, 2017	9,000,000	$	217,471	30,636,327	$	31,167	$	428,454		$	215,830		$	(4,872	)	$	(8,233	)	$	879,817
	Three Months Ended March 31, 2016
	Preferred Stock			Common Stock
	Shares of Preferred Stock Outstanding	Preferred Stock		Shares of Common Stock Outstanding	Common Stock		Additional Paid in Capital			Retained Earnings			Accumulated Other Comprehensive Income/(Loss)			Treasury Stock			Total
Balance, December 31, 2015	2,300,000	$	55,569	26,901,801	$	27,432	$	362,607		$	124,511		$	(7,984	)	$	(8,233	)	$	553,902
Net income from continuing operations	—	—		—	—		—			19,308			—			—			19,308
Net loss from discontinued operations	—	—		—	—		—			(1,124		)	—			—			(1,124		)
Other comprehensive income	—	—		—	—		—			—			2,651			—			2,651
Issuance of common stock, net of offering costs of $15	—	—		7,291	7		152			—			—			—			159
Issuance of preferred stock, net of offering costs of $892	1,000,000	24,108		—	—		—			—			—			—			24,108
Preferred stock dividends	—	—		—	—		—			(1,286		)	—						(1,286		)
Share-based compensation expense	—	—		—	—		1,402			—			—			—			1,402
Exercise of warrants	—	—		12,377	12		106			—			—			—			118
Issuance of common stock under share-based compensation arrangements	—	—		115,536	116		(105		)	—			—			—			11
Balance, March 31, 2016	3,300,000	$	79,677	27,037,005	$	27,567	$	364,162		$	141,409		$	(5,333	)	$	(8,233	)	$	599,249

See accompanying notes to the unaudited consolidated financial statements.

6

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS — UNAUDITED

(amounts in thousands) 

	Three Months Ended March 31,
	2017			2016
Cash Flows from Operating Activities of Continuing Operations
Net income from continuing operations	$	26,924		$	19,308
Adjustments to reconcile net income to net cash provided by (used in) operating activities:
Provision for loan losses, net of change to FDIC receivable and clawback liability	3,050			1,980
Provision for depreciation and amortization	1,307			846
Share-based compensation	1,641			1,689
Deferred taxes	(284		)	468
Net amortization of investment securities premiums and discounts	111			205
Gain on sale of investment securities	—			(26		)
Impairment loss on investment securities	1,703			—
Gain on sale of mortgages and other loans	(1,421		)	(810		)
Origination of loans held for sale	(6,401,005		)	(6,876,748		)
Proceeds from the sale of loans held for sale	6,834,060			6,693,763
Decrease in FDIC loss sharing receivable net of clawback liability	—			304
Amortization (accretion) of fair value discounts and premiums	27			(114		)
Net (gain) loss on sales of other real estate owned	(103		)	15
Valuation and other adjustments to other real estate owned, net of FDIC receivable	23			170
Earnings on investment in bank-owned life insurance	(1,367		)	(1,123		)
Increase in accrued interest receivable and other assets	(7,794		)	(21,519		)
(Decrease) increase in accrued interest payable and other liabilities	(3,215		)	4,288
Net Cash Provided By (Used In) Operating Activities of Continuing Operations	453,657			(177,304		)
Cash Flows from Investing Activities of Continuing Operations
Proceeds from maturities, calls and principal repayments of securities available for sale	11,781			12,902
Proceeds from sales of investment securities available for sale	—			2,848
Purchases of investment securities available for sale	(538,544		)	(5,000		)
Net increase in loans	(387,069		)	(449,066		)
Proceeds from sales of loans	105,448			6,946
Purchase of loans	(171,839		)	—
Purchases of bank-owned life insurance	(50,000		)	—
Net purchases of FHLB, Federal Reserve Bank, and other restricted stock	(16,810		)	(1,428		)
Payments to the FDIC on loss sharing agreements	—			(320		)
Purchases of bank premises and equipment	(195		)	(1,615		)
Proceeds from sales of other real estate owned	450			86
Net Cash Used In Investing Activities of Continuing Operations	(1,046,778		)	(434,647		)
Cash Flows from Financing Activities of Continuing Operations
Net (decrease) increase in deposits	(219,919		)	479,449
Net increase (decrease) in short-term borrowed funds from the FHLB	337,750			(16,600		)
Net increase in federal funds purchased	132,000			10,000
Proceeds from long-term FHLB borrowings	—			25,000
Net proceeds from issuance of preferred stock	—			24,108
Preferred stock dividends paid	(3,615		)	(1,214		)
Exercise and redemption of warrants	420			118
Payments of employee taxes withheld from share-based awards	(2,172		)	(702		)
Proceeds from issuance of common stock	1,716			1,309
Net Cash Provided By Financing Activities of Continuing Operations	246,180			521,468
Net Decrease in Cash and Cash Equivalents of Continuing Operations	(346,941		)	(90,483		)
Discontinued Operations:
Net cash used in operating activities	(1,643		)	(1,201		)
Net cash provided by investing activities	9,381			60
Net cash provided by financing activities	251,624			89,669
Net Cash Flows Provided by Discontinued Operations	259,362			88,528
Net Decrease in Cash and Cash Equivalents	(87,579		)	(1,955		)
Cash and Cash Equivalents – Beginning	244,709			264,593
Cash and Cash Equivalents – Ending	$	157,130		$	262,638
	(continued)
Supplementary Cash Flows Information
Interest paid	$	17,015		$	13,018
Income taxes paid	2,348			15,789
Non-cash items:
Transfer of loans to other real estate owned	$	—		$	320

See accompanying notes to the unaudited consolidated financial statements.

7

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED UNAUDITED FINANCIAL STATEMENTS

NOTE 1 — DESCRIPTION OF THE BUSINESS

Customers Bancorp, Inc. (the “Bancorp” or “Customers Bancorp”) is a bank holding company engaged in banking activities through its wholly owned subsidiary, Customers Bank (the “Bank”), collectively referred to as “Customers” herein.  The consolidated financial statements have been prepared in conformity with accounting principles generally accepted in the United States (“U.S. GAAP”) and pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”).

Customers Bancorp, Inc. and its wholly owned subsidiaries, Customers Bank, and non-bank subsidiaries, serve residents and businesses in Southeastern Pennsylvania (Bucks, Berks, Chester, Philadelphia and Delaware Counties); Rye, New York (Westchester County); Hamilton, New Jersey (Mercer County); Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire (Rockingham County); Manhattan, New York; and nationally for certain loan and deposit products.  The Bank has 14 full-service branches and provides commercial banking products, primarily loans and deposits. Customers Bank administratively supports loan and other financial products to customers through its limited-purpose offices in Boston, Massachusetts, Providence, Rhode Island, Portsmouth, New Hampshire, Manhattan and Melville, New York and Philadelphia, Pennsylvania. The Bank also provides liquidity to residential mortgage originators nationwide through commercial loans to mortgage companies.

Through BankMobile, a division of Customers Bank, Customers offers state of the art high tech digital banking services to consumers, students, and the "under banked" nationwide. The combination of the BankMobile technology software platform with the OneAccount Student Checking and Refund Management Disbursement Services business (the "Disbursement business") acquired from Higher One Holdings, Inc. and Higher One, Inc. (together, "Higher One") propelled BankMobile to one of the largest mobile banking services in the United States by number of customers. Customers has announced its intent to sell BankMobile and anticipates the sale to close in 2017. Accordingly, BankMobile has been classified as "held for sale" in the consolidated balance sheets and BankMobile's operating results and associated cash flows have been presented as discontinued operations in the consolidated financial statements, see NOTE 3 - DISCONTINUED OPERATIONS.

Customers is subject to regulation of the Pennsylvania Department of Banking and Securities and the Federal Reserve Bank and is periodically examined by those regulatory authorities. Customers Bancorp has made certain equity investments through its wholly owned subsidiaries CB Green Ventures Pte Ltd. and CUBI India Ventures Pte Ltd.

NOTE 2 - ACQUISITION ACTIVITY

On June 15, 2016, Customers completed the acquisition of substantially all of the assets and the assumption of certain liabilities of the Disbursement business from Higher One. The acquisition was completed pursuant to the terms of an Asset Purchase Agreement (the "Purchase Agreement") dated as of December 15, 2015 between Customers and Higher One. Under the terms of the Purchase Agreement, Customers also acquired all existing relationships with vendors and educational institutions, and all intellectual property and assumed normal business related liabilities. In conjunction with the acquisition, Customers hired approximately 225 Higher One employees primarily located in New Haven, Connecticut that manage the Disbursement business and serve the Disbursement business customers.

The transaction contemplates aggregate guaranteed payments to Higher One of $42 million. The aggregate purchase price payable by Customers is $37 million in cash, with the payments to be made as follows: (i) $17 million in cash paid upon the closing of the acquisition, (ii) $10 million in cash upon the first anniversary of the closing and (iii) $10 million in cash paid upon the second anniversary of the closing. In addition, concurrently with the closing, the parties entered into a Transition Services Agreement pursuant to which Higher One will provide certain transition services to Customers through June 30, 2017. As consideration for these services, Customers will pay Higher One an additional $5 million in cash. Customers also will be required to make additional payments to Higher One if, during the three years following the closing, revenues from the Disbursement business exceed $75 million in a year. The potential payment is equal to 35% of the amount the Disbursement business related revenue exceeds $75 million in each year. As of March 31, 2017, Customers has not recorded a liability for any additional contingent consideration payable under the Purchase Agreement.

As specified in the Purchase Agreement, the payments of $10 million payable to Higher One upon each of the first and second anniversary of the transaction closing were placed into an escrow account with a third party. The escrow account with $20 million in aggregate restricted cash and the corresponding obligation to pay Higher One pursuant to the terms of the Purchase Agreement have been assigned to BankMobile and are presented as "Assets held for sale" and "Other liabilities held for sale" on the March 31, 2017 and December 31, 2016 consolidated balance sheets. For more information regarding Customers' plans

8

for BankMobile and the presentation of BankMobile within the consolidated financial statements, see NOTE 3 - DISCONTINUED OPERATIONS.

The following table presents the fair values of the assets acquired and liabilities assumed as of June 15, 2016:

	June 15, 2016
(amounts in thousands)	Preliminary		Adjusted
Fair value of assets acquired:
Developed software	$	27,400	$	27,400
Other intangible assets	9,300		9,300
Accounts receivable	2,784		2,784
Prepaid expenses	1,180		418
Fixed assets, net	229		229
Total assets acquired	40,893		40,131
Fair value of liabilities assumed:
Other liabilities	5,531		5,735
Deferred revenue	2,655		2,655
Total liabilities assumed	8,186		8,390
Net assets acquired	$	32,707	$	31,741
Transaction cash consideration (1)	$	37,000	$	37,000
Goodwill recognized	$	4,293	$	5,259

(1) Includes $10 million payable to Higher One upon each of the first and second anniversary of the transaction closing, which has been placed into an escrow account with a third party (aggregate amount of $20 million).

The assets acquired and liabilities assumed were initially presented at their estimated fair values based on a preliminary

allocation of the purchase price. In many cases, the determination of these fair values required management to make estimates

about discount rates, future expected cash flows, market conditions and other future events that were highly subjective and

subject to change. The fair value estimates were considered preliminary and subject to change for up to one year after the

closing date of the acquisition as additional information became available. Based on a preliminary purchase price allocation, Customers recorded $4.3 million in goodwill as a result of the acquisition. At December 31, 2016, Customers recorded adjustments to the estimated fair values of prepaid expenses and other liabilities, which resulted in a $1.0 million increase in goodwill. The adjusted amount of goodwill of $5.3 million reflects the excess purchase price over the estimated fair value of

the net assets acquired. The goodwill recorded is deductible for tax purposes. Customers does not anticipate any additional adjustments to the purchase price allocation.

The fair value for the developed software was estimated based on expected revenue attributable to the software utilizing a discounted cash flow methodology giving consideration to potential obsolescence. The developed software was being amortized over ten years based on the estimated economic benefits received. The fair values for the other intangible assets represent the value of existing student and university relationships and a non-compete agreement with Higher One based on estimated retention rates and discounted cash flows. Other intangible assets were being amortized over an estimated life ranging from four to twenty years. Because BankMobile has been classified as held for sale, these assets are reported at the lower of cost or market on the consolidated balance sheet and are no longer being amortized. At March 31, 2017, Customers estimated the fair values of these assets to be higher than their amortized cost basis. Accordingly, a lower of cost or fair value adjustment was not recorded in first quarter 2017.

9

NOTE 3 – DISCONTINUED OPERATIONS

In third quarter 2016, Customers announced its intent to sell BankMobile. Customers anticipates a sale to close within one year. Because BankMobile met the criteria to be classified as held for sale at March 31, 2017, the assets and liabilities of BankMobile have been presented as "Assets held for sale," "Non-interest bearing deposits held for sale," and "Other liabilities held for sale" on the consolidated balance sheets at March 31, 2017 and December 31, 2016. BankMobile's operating results and associated cash flows have been presented as "Discontinued operations" within the accompanying consolidated financial statements, and prior period amounts have been reclassified to conform with the current period presentation. BankMobile will continue to be presented as "Discontinued operations" until completion of the sale or at such time that BankMobile no longer meets the held-for-sale criteria.

The following summarized financial information related to BankMobile has been segregated from continuing operations and reported as discontinued operations for the periods presented. The amounts presented below exclude the effect of internal allocations made by management when assessing the performance of the BankMobile operating segment. For more information on the BankMobile operating segment, see NOTE 13 - BUSINESS SEGMENTS.

	Three Months Ended March 31,
(amounts in thousands)	2017			2016
Discontinued operations:
Interest income	$	—		$	—
Interest expense	6			4
Net interest income	(6		)	(4		)
Non-interest income	17,327			227
Non-interest expense	19,219			2,035
Loss from discontinued operations before income tax benefit	(1,898		)	(1,812		)
Income tax benefit	(721		)	(688		)
Net loss from discontinued operations	$	(1,177	)	$	(1,124	)

The assets and liabilities held for sale on the consolidated balance sheets as of March 31, 2017 and December 31, 2016 were as follows:

	March 31, 2017		December 31, 2016
(amounts in thousands)
ASSETS
Cash and cash equivalents (1)	$	20,160	$	20,000
Loans receivable	2,696		12,248
Bank premises and equipment, net	682		510
Goodwill and other intangibles	13,982		13,982
Other assets	35,395		32,531
Assets held for sale	$	72,915	$	79,271
LIABILITIES
Demand, non-interest bearing deposits	$	702,410	$	453,394
Other liabilities:
Interest bearing deposits	6,009		3,401
Accrued expenses and other liabilities (1)	30,373		28,002
Other liabilities held for sale	36,382		31,403
Liabilities held for sale	$	738,792	$	484,797

(1) Includes $10 million payable to Higher One upon each of the first and second anniversary of the transaction closing, which has been placed into an escrow account with a third party (aggregate amount of $20 million in restricted cash).

Customers anticipates that cash, securities or loans (or a combination thereof) with a market value equal to approximately the amount of BankMobile deposits outstanding at the time the anticipated sale closes will be included in the net assets transferred pursuant to the terms of the purchase and sale agreement.

10

NOTE 4 — SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION

Basis of Presentation

The interim unaudited consolidated financial statements of Customers Bancorp and subsidiaries have been prepared pursuant to the rules and regulations of the SEC. These interim unaudited consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary to present a fair statement of the financial position and the results of operations and cash flows of Customers Bancorp and subsidiaries for the interim periods presented. Certain information and footnote disclosures normally included in the annual consolidated financial statements have been omitted from these interim unaudited consolidated financial statements as permitted by SEC rules and regulations. The December 31, 2016 consolidated balance sheet presented in this report has been derived from Customers Bancorp’s audited 2016 consolidated financial statements. Management believes that the disclosures are adequate to present fairly the consolidated financial statements as of the dates and for the periods presented. These interim unaudited consolidated financial statements should be read in conjunction with the 2016 consolidated financial statements of Customers Bancorp and subsidiaries included in Customers' Annual Report on Form 10-K for the year ended December 31, 2016 filed with the SEC on March 8, 2017. That Form 10-K describes Customers Bancorp’s significant accounting policies, which include its policies on Principles of Consolidation; Cash and Cash Equivalents and Statements of Cash Flows; Restrictions on Cash and Amounts due from Banks; Business Combinations; Investment Securities; Loan Accounting Framework; Allowance for Loan Losses; Goodwill and other Intangible Assets; Investments in FHLB, Federal Reserve Bank, and other restricted stock; Other Real Estate Owned; FDIC Loss Sharing Receivable and Clawback Liability; Bank-Owned Life Insurance; Bank Premises and Equipment; Treasury Stock; Income Taxes; Share-Based Compensation; Segments; Derivative Instruments and Hedging; Comprehensive Income; and Earnings per Share. Certain prior period amounts have been reclassified to conform to current period presentation. Results for interim periods are not necessarily indicative of those that may be expected for the fiscal year.

There have been no material changes to Customers' significant accounting policies as disclosed in Customers' Annual Report on Form 10-K for the year ended December 31, 2016. Presented below are recently issued accounting standards that Customers has adopted as well as those that the Financial Accounting Standards Board (“FASB”) has issued but are not yet effective or that Customers has not yet adopted.

Recently Issued Accounting Standards

Accounting Standards Adopted in 2017

Since January 1, 2017, Customers has adopted the following FASB Accounting Standard Updates (“ASUs”), none of which had a material impact to Customers’ consolidated financial statements:

• Customers adopted ASU 2016-05, Derivatives and Hedging: Effect of Derivative Contract Novations on Existing Hedge Accounting Relationships, on a prospective basis. This ASU clarifies that a change in the counterparties to a derivative contract (i.e. a novation), in and of itself, does not require the de-designation of a hedging relationship provided that all the other hedge accounting criteria continue to be met.

• Customers also adopted ASU 2016-06, Contingent Put and Call Options in Debt Instruments. This ASU clarifies that a contingency of put or call exercise does not need to be evaluated to determine whether it relates to interest rates and credit risk in an embedded derivative analysis of hybrid financial instruments. In other words, a contingent put or call option embedded in a debt instrument would be evaluated for possible separate accounting as a derivative instrument without regard to the nature of the exercise contingency. However, as required under existing guidance, companies will still need to evaluate the other relevant embedded derivative guidance, such as whether the payoff from the contingent put or call option is adjusted based on changes in an index other than interest rates or credit risk, and whether the debt involves a substantial premium or discount. As the adoption did not result in any significant impact to Customers’ consolidated financial statements, it did not result in a modified retrospective application.

• Customers also adopted ASU 2016-07, Simplifying the Transition to the Equity Method of Accounting, on a prospective basis. This ASU eliminates the requirement for the retrospective use of the equity method of accounting as a result of an increase in the level of ownership interest or degree of influence of an investor. The amendments require that the equity method investor add the cost of acquiring the additional interest in the investee to the current basis of the investor’s previously held interest and adopt the equity method of accounting as of the date the investment becomes qualified for the equity method of accounting.

11

• Customers also adopted ASU 2016-17, Consolidation - Interests Held Through Related Parties that are Under Common Control. This ASU amends the guidance included in ASU 2015-02, Consolidation: Amendments to Consolidation Analysis which Customers adopted in first quarter 2016. This ASU makes a narrow amendment and requires that a single decision maker considers indirect economic interests in an entity held through related parties that are under common control on a proportionate basis when determining whether it is the primary beneficiary of that VIE. Prior to this amendment, indirect interests held through related parties that are under common control were to be considered equivalent of the single decision maker’s direct interests in their entirety which could result in a single decision maker consolidating the VIE. As the adoption did not result in any significant impact to Customers’ consolidated financial statements, it did not result in a full or modified retrospective application.

Accounting Standards Issued But Not Yet Adopted

In March 2017, the FASB issued ASU 2017-08, Receivables-Nonrefundable Fees and Other Costs: Premium Amortization on Purchased Callable Debt Securities, which requires that premiums for certain callable debt securities held be amortized to their earliest call date. This ASU does not affect the accounting for securities purchased at a discount. This ASU will be effective for Customers for its first reporting period beginning after December 15, 2018, with earlier adoption permitted. Adoption of this new guidance must be applied on a modified retrospective approach. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In February 2017, the FASB issued ASU 2017-05, Clarifying the Scope of Asset Derecognition Guidance and Accounting for Partial Sales of Nonfinancial Assets, which clarifies the scope and application of the accounting guidance on the sale of nonfinancial assets to non-customers, including partial sales. This ASU defines an in-substance nonfinancial asset, in part, as a financial asset promised to a counterparty in a contract if substantially all of the fair value of the assets (recognized and unrecognized) that are promised to the counterparty in the contract is concentrated in nonfinancial assets. If substantially all of the fair value of the assets that are promised to the counterparty in a contract is concentrated in nonfinancial assets, then all of the financial assets promised to the counterparty are in substance nonfinancial assets within the scope of Subtopic 610-20. This ASU also unifies the guidance related to partial sales of nonfinancial assets, eliminates rules specifically addressing the sales of real estate, removes exceptions to the financial asset derecognition model, and clarifies the accounting for contributions of nonfinancial assets to joint ventures. This ASU will be effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. The adoption of this new guidance must be applied on a full or modified retrospective basis. Customers does not expect the adoption of this ASU in first quarter 2018 to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In January 2017, the FASB issued ASU 2017-04, Simplifying the Test for Goodwill Impairment, which will simplify the subsequent measurement of goodwill by eliminating Step 2 from the goodwill impairment test that requires an entity to determine the implied fair value of its goodwill through a hypothetical purchase price allocation. Instead, under this ASU, an entity should recognize an impairment charge for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. All other goodwill impairment guidance will remain largely unchanged. The same one-step impairment test will be applied to goodwill at all reporting units, even those with zero or negative carrying amounts. Entities will also be required to disclose the amount of goodwill at reporting units with zero or negative carrying amounts. An entity still has the option to perform the qualitative assessment for a reporting unit to determine if the quantitative impairment test is necessary. This ASU is effective for Customers for its first reporting period beginning after December 15, 2019. Early adoption is permitted for impairment tests performed after January 1, 2017. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In January 2017, the FASB issued ASU 2017-01, Clarifying the Definition of a Business, which narrows the definition of a business and clarifies that to be considered a business, the fair value of gross assets acquired (or disposed of) should not be concentrated in a single identifiable asset or a group of similar identifiable assets. In addition, to be considered a business, an acquisition would have to include an input and a substantive process that together will significantly contribute to the ability to create an output. Also, the amendments narrow the definition of the term “output” so that it is consistent with how outputs are defined in ASC Topic 606, Revenue from Contracts with Customers. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017. Adoption of this new guidance must be applied on a prospective basis. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In November 2016, the FASB issued ASU 2016-18, Statement of Cash Flows Restricted Cash, which requires that a statement of cash flows explain the change during the period in the total of cash, cash equivalents, and amounts generally described as

12

restricted cash or restricted cash equivalents. Therefore, amounts generally described as restricted cash and restricted cash equivalents should be included with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts shown on the statement of cash flows. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers does not expect the adoption to this ASU to have a significant impact on the presentation of its statement of cash flows.

In October 2016, the FASB issued ASU 2016-16-Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory, which requires that an entity recognize the income tax consequences of an intra-entity transfer of an asset other than inventory when the transfer occurs. This eliminates the current exception for all intra-entity transfers of an asset other than inventory that requires deferral of the tax effects until the asset is sold to a third party or otherwise recovered through use.

This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In August 2016, the FASB issued ASU 2016-15, Statement of Cash Flows: Classification of Certain Cash Receipts and Cash Payments, which aims to reduce the existing diversity in practice with regards to the following specific items in the Statement of Cash Flows:

1. Cash payments for debt prepayment or extinguishment costs will be classified in financing activities.

2. Upon settlement of zero-coupon bonds and bonds with insignificant cash coupons, the portion of the payment attributable to imputed interest will be classified as an operating activity, while the portion of the payment attributable to principal will be classified as a financing activity.

3. Cash paid by an acquirer soon after a business combination (i.e. approximately three months or less) for the settlement of a contingent consideration liability will be classified in investing activities. Payments made thereafter should be separated between financing activities and operating activities. Cash payments up to the amount of the contingent consideration liability recognized at the acquisition date will be classified in financing activities; any excess will be classified in operating activities.

4. Cash proceeds received from the settlement of insurance claims will be classified on the basis of the related insurance coverage (that is, the nature of the loss). Cash proceeds from lump-sum settlements will be classified based on the nature of each loss component included in the settlement.

5. Cash proceeds received from the settlement of bank-owned life insurance (BOLI) policies will be classified as cash inflows from investing activities. Cash payments for premiums on BOLI may be classified as cash outflows for investing, operating, or a combination of both.

6. A transferor’s beneficial interest obtained in a securitization of financial assets will be disclosed as a non-cash activity, and cash received from beneficial interests will be classified in investing activities.

7. Distributions received from equity method investees will be classified using either a cumulative earnings approach or a look-through approach as an accounting policy election.

The ASU contains additional guidance clarifying when an entity should separate cash receipts and cash payments and classify them into more than one class of cash flows (including when reasonable judgment is required to estimate and allocate cash flows) versus when an entity should classify the aggregate amount into one class of cash flows on the basis of predominance.This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers is currently evaluating the impact of this ASU and does not expect the ASU to have a material impact on the presentation of its statement of cash flows.

13

In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments. This ASU requires an entity to utilize a new impairment model known as the current expected credit loss ("CECL") model to estimate lifetime expected credit loss and record an allowance that, when deducted from the amortized cost basis of the financial asset, presents the net amount expected to be collected on the financial asset. This ASU will replace today’s “incurred loss” approach. The CECL model is expected to result in earlier recognition of credit losses. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the OTTI model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. This ASU is effective for Customers for its first reporting period beginning after December 15, 2019. Earlier adoption is also permitted. Adoption of the new guidance can be applied through a cumulative-effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is adopted. Customers is currently evaluating the impact of this ASU, initiating implementation efforts across the company, and planning for loss modeling requirements consistent with lifetime expected loss estimates. It is expected that the new model will include different assumptions used in calculating credit losses, such as estimating losses over the estimated life of a financial asset and will consider expected future changes in macroeconomic conditions. The adoption of this ASU may result in an increase to Customers' allowance for loan losses which will depend upon the nature and characteristics of Customers' loan portfolio at the adoption date, as well as the macroeconomic conditions and forecasts at that date. Customers currently does not intend to early adopt this new guidance.

In March 2016, the FASB issued ASU 2016-04, Liabilities - Extinguishments of Liabilities: Recognition of Breakage for Certain Prepaid Stored-Value Products, that would require issuers of prepaid stored-value product (such as gift cards, telecommunication cards, and traveler’s checks), to derecognize the financial liability related to those products for breakage. Breakage is the value of prepaid stored-value products that is not redeemed by consumers for goods, services or cash. There is currently a diversity in the methodology used to recognize breakage. Subtopic 405-20, Extinguishment of Liabilities, includes derecognition guidance for both financial liabilities and nonfinancial liabilities, and Topic 606, Revenue from Contracts with Customers, includes authoritative breakage guidance but excludes financial liabilities. The amendments in this ASU provide a narrow scope exception to the guidance in Subtopic 405-20 to require that breakage be accounted for consistent with the breakage guidance in Topic 606. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In February 2016, the FASB issued ASU 2016-02, Leases, which supersedes the current lease accounting guidance for both lessees and lessors under ASC 840, Leases. From the lessee's perspective, the new standard establishes a right-of-use (ROU) model that requires a lessee to record a ROU asset and a lease liability on the balance sheet for all leases with terms longer than 12 months. Leases will be classified as either finance or operating, with classification affecting the pattern of expense recognition in the income statement for lessees. The new guidance will require lessors to account for leases using an approach that is substantially similar to the existing guidance for sales-type, direct financing leases and operating leases. The new standard is effective for Customers for its first reporting period beginning after December 15, 2018. Early adoption is permitted. A modified retrospective transition approach is required for lessees for capital and operating leases existing at, or entered into after, the beginning of the earliest comparative period presented in the financial statements, with certain practical expedients available. A modified retrospective transition approach is required for lessors for sales-type, direct financing, and operating leases existing at, or entered into after, the beginning of the earliest comparative period presented in the financial statements, with certain practical expedients available. Customers is currently evaluating the impact of this ASU on its financial condition and results of operations and expects to recognize right-of-use assets and lease liabilities for substantially all of its operating lease commitments based on the present value of unpaid lease payments as of the date of adoption. Customers does not intend to early adopt this ASU.

In January 2016, the FASB issued ASU 2016-01, Recognition and Measurement of Financial Assets and Financial Liabilities. The guidance in this ASU among other things, (1) requires equity investments with certain exceptions, to be measured at fair value with changes in fair value recognized in net income, (2) simplifies the impairment assessment of equity investments without readily determinable fair values by requiring a qualitative assessment to identify impairment, (3) eliminates the requirement for public entities to disclose the methods and significant assumptions used to estimate the fair value that is required to be disclosed for financial instruments measured at amortized cost on the balance sheet, (4) requires public business entities to use the exit price notion when measuring the fair value of financial instruments for disclosure purposes, (5) requires an entity to present separately in other comprehensive income the portion of the change in fair value of a liability resulting from a change in the instrument-specific credit risk when the entity has elected to measure the liability at fair value in accordance with the fair value option for financial instruments, (6) requires separate presentation of financial assets and financial liabilities by measurement category and form of financial asset on the balance sheet or the accompanying notes to the financial statements and (7) clarifies that an entity should evaluate the need for a valuation allowance on a deferred tax asset related to available-for-sale securities. The guidance in this ASU is effective for Customers for its first reporting period beginning after December 15, 2017, including interim periods within those fiscal years. Customers is in the process of evaluating the impacts of the adoption

14

of this ASU, however, it does not expect the impact to be significant to its financial condition, results of operations and consolidated financial statements given the immaterial amount of its investment in equity securities.

In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606), superseding the revenue recognition requirements in ASC 605. This ASU requires an entity to recognize revenue for the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. The amendment includes a five-step process to assist an entity in achieving the main principle(s) of revenue recognition under ASC 605. In August 2015, the FASB issued ASU 2015-14, which formalized the deferral of the effective date of the amendment for a period of one-year from the original effective date. Following the issuance of ASU 2015-14, the amendment will be effective for Customers for its first reporting period beginning after December 15, 2017. In March 2016, the FASB also issued ASU 2016-08, an amendment to the guidance in ASU 2014-09, which reframed the structure of the indicators of when an entity is acting as an agent and focused on evidence that an entity is acting as the principal or agent in a revenue transaction. ASU 2016-08 also eliminated two of the indicators (“the entity’s consideration is in the form of a commission” and “the entity is not exposed to credit risk”) in making that determination. This amendment also clarifies that each indicator may be more or less relevant to the assessment depending on the terms and conditions of the contract. In April 2016, the FASB also issued ASU 2016-10, which clarifies the implementation guidance on identifying promised goods or services and on determining whether an entity's promise to grant a license with either a right to use the entity's intellectual property (which is satisfied at a point in time) or a right to access the entity's intellectual property (which is satisfied over time). In May 2016, the FASB issued ASU 2016-12, an amendment to ASU 2014-09, which provided practical expedients related to disclosures of remaining performance obligations, as well as other amendments to guidance on transition, collectability, non-cash consideration and the presentation of sales and other similar taxes. The amendments, collectively, should be applied retrospectively to each prior reporting period presented or as a cumulative effect adjustment as of the date of adoption.

Because the ASU does not apply to revenue associated with leases and financial instruments (including loans and securities), Customers does not expect the new guidance to have a material impact on the elements of its consolidated statements of operations most closely associated with leases and financial instruments (such as interest income, interest expense and securities gain). Customers intends to adopt this ASU on January 1, 2018 using a modified retrospective approach. Customers’ ongoing implementation efforts include the identification of other revenue streams that are within the scope of the new guidance and reviewing the related contracts with customers to determine the effect on certain non-interest income items presented in the consolidated statements of operations. As provided above, Customers does not expect the adoption of this ASU to have a significant impact to its financial condition, results of operations and consolidated financial statements.

15

NOTE 5 — EARNINGS PER SHARE

The following are the components and results of Customers' earnings per common share calculation for the periods presented.

	Three Months Ended March 31,
	2017			2016
(amounts in thousands, except share and per share data)
Net income from continuing operations available to common shareholders (1)	$	23,309		$	18,022
Net loss from discontinued operations	(1,177		)	(1,124		)
Net income available to common shareholders	$	22,132		$	16,898
Weighted-average number of common shares outstanding - basic	30,407,060			26,945,062
Share-based compensation plans	2,344,929			2,018,563
Warrants	37,171			307,630
Weighted-average number of common shares - diluted	32,789,160			29,271,255
Basic earnings per common share from continuing operations	$	0.77		$	0.67
Basic loss per common share from discontinued operations	$	(0.04	)	$	(0.04	)
Basic earnings per common share	$	0.73		$	0.63
Diluted earnings per common share from continuing operations	$	0.71		$	0.62
Diluted loss per common share from discontinued operations	$	(0.04	)	$	(0.04	)
Diluted earnings per common share	$	0.67		$	0.58
(1) Net income from continuing operations, net of preferred stock dividends

The following is a summary of securities that could potentially dilute basic earnings per common share in future periods that were not included in the computation of diluted earnings per common share because to do so would have been anti-dilutive for the periods presented.

	Three Months Ended March 31,
	2017	2016
Anti-dilutive securities:
Share-based compensation awards	—	606,995
Warrants	52,242	52,242
Total anti-dilutive securities	52,242	659,237

16

NOTE 6 — CHANGES IN ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) BY COMPONENT (1)

The following tables present the changes in accumulated other comprehensive income (loss) by component for the threemonths ended March 31, 2017 and 2016.

	Three Months Ended March 31, 2017
	Available-for-sale-securities
(amounts in thousands)	Unrealized Losses			Foreign Currency Items		Total Unrealized Losses			Unrealized Gain (Loss) on Cash Flow Hedge			Total
Balance - December 31, 2016	$	(2,681	)	$	—	$	(2,681	)	$	(2,211	)	$	(4,892	)
Other comprehensive income (loss) before reclassifications	(685		)	—		(685		)	201			(484		)
Amounts reclassified from accumulated other comprehensive income (loss) to net income (2)	—			—		—			504			504
Net current-period other comprehensive income (loss)	(685		)	—		(685		)	705			20
Balance - March 31, 2017	$	(3,366	)	$	—	$	(3,366	)	$	(1,506	)	$	(4,872	)

(1) All amounts are presented net of tax. Amounts in parentheses indicate reductions to accumulated other comprehensive income.

(2) Reclassification amounts for cash flow hedges are reported as interest expense on FHLB advances on the consolidated statements of income.

	Three Months Ended March 31, 2016
	Available-for-sale-securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items			Total Unrealized Gains (Losses)			Unrealized Loss on Cash Flow Hedge			Total
Balance - December 31, 2015	$	(4,602	)	$	(584	)	$	(5,186	)	$	(2,798	)	$	(7,984	)
Other comprehensive income (loss) before reclassifications	4,255			37			4,292			(1,625		)	2,667
Amounts reclassified from accumulated other comprehensive income (loss) to net income (2)	(16		)	—			(16		)	—			(16		)
Net current-period other comprehensive income (loss)	4,239			37			4,276			(1,625		)	2,651
Balance - March 31, 2016	$	(363	)	$	(547	)	$	(910	)	$	(4,423	)	$	(5,333	)

(1) All amounts are presented net of tax. Amounts in parentheses indicate reductions to accumulated other comprehensive income.

(2) Reclassification amounts for available-for-sale securities are reported as gain on sale of investment securities on the consolidated statements of income.

17

NOTE 7 — INVESTMENT SECURITIES

The amortized cost and approximate fair value of investment securities as of March 31, 2017 and December 31, 2016 are summarized in the tables below:

	March 31, 2017
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	221,392	$	875	$	(2,682	)	$	219,585
Agency-guaranteed commercial real estate mortgage-backed securities	630,189		67		(4,524		)	625,732
Corporate notes (1)	157,694		1,042		(296		)	158,440
Equity securities (2)	13,543		—		—			13,543
	$	1,022,818	$	1,984	$	(7,502	)	$	1,017,300

(1) Includes subordinated debt issued by other bank holding companies and debt issued by financial services companies.

(2) Includes equity securities issued by a foreign entity.

	December 31, 2016
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	233,002	$	918	$	(2,657	)	$	231,263
Agency-guaranteed commercial real estate mortgage-backed securities	204,689		—		(2,872		)	201,817
Corporate notes (1)	44,932		401		(185		)	45,148
Equity securities (2)	15,246		—		—			15,246
	$	497,869	$	1,319	$	(5,714	)	$	493,474

(1) Includes subordinated debt issued by other bank holding companies.

(2) Includes equity securities issued by a foreign entity.

The following table presents proceeds from the sale of available-for-sale investment securities and gross gains and gross losses realized on those sales for the three months ended March 31, 2017 and 2016:

	Three Months Ended March 31,
	2017		2016
(amounts in thousands)
Proceeds from sale of available-for-sale securities	$	—	$	2,848
Gross gains	$	—	$	26
Gross losses	—		—
Net gains	$	—	$	26

These gains were determined using the specific identification method and were reported as gains on sale of investment securities included in non-interest income on the consolidated statements of income.

18

The following table presents available-for-sale debt securities by stated maturity.  Debt securities backed by mortgages have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	March 31, 2017
	Amortized Cost		Fair Value
(amounts in thousands)
Due in one year or less	$	—	$	—
Due after one year through five years	—		—
Due after five years through ten years	134,547		135,317
Due after ten years	23,147		23,123
Agency-guaranteed residential mortgage-backed securities	221,392		219,585
Agency-guaranteed commercial real estate mortgage-backed securities	630,189		625,732
Total debt securities	$	1,009,275	$	1,003,757

Gross unrealized losses and fair value of Customers' investments aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at March 31, 2017 and December 31, 2016 were as follows:

	March 31, 2017
	Less Than 12 Months					12 Months or More					Total
	Fair Value		Unrealized Losses			Fair Value		Unrealized Losses			Fair Value		Unrealized Losses
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	83,634	$	(1,275	)	$	29,970	$	(1,407	)	$	113,604	$	(2,682	)
Agency-guaranteed commercial real estate mortgage-backed securities	584,835		(4,524		)	—		—			584,835		(4,524		)
Corporate notes (1)	64,910		(296		)	—		—			64,910		(296		)
Total	$	733,379	$	(6,095	)	$	29,970	$	(1,407	)	$	763,349	$	(7,502	)

(1) Includes subordinated debt issued by other bank holding companies and debt issued by financial services companies.

	December 31, 2016
	Less Than 12 Months					12 Months or More					Total
	Fair Value		Unrealized Losses			Fair Value		Unrealized Losses			Fair Value		Unrealized Losses
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	87,433	$	(1,330	)	$	30,592	$	(1,327	)	$	118,025	$	(2,657	)
Agency-guaranteed commercial real estate mortgage-backed securities	201,817		(2,872		)	—		—			201,817		(2,872		)
Corporate notes (1)	9,747		(185		)	—		—			9,747		(185		)
Total	$	298,997	$	(4,387	)	$	30,592	$	(1,327	)	$	329,589	$	(5,714	)

(1) Includes subordinated debt issued by other bank holding companies.    

At March 31, 2017, there were fifty-five available-for-sale investment securities in the less-than-twelve-month category and seven available-for-sale investment securities in the twelve-month-or-more category.  The unrealized losses on the mortgage-backed securities are guaranteed by government-sponsored entities and primarily relate to changes in market interest rates. The unrealized losses on the corporate notes are related to changes in market interest rates and not the issuer's inability to pay interest and principal. All amounts are expected to be recovered when market prices recover or at maturity. Customers does not

19

intend to sell these securities and it is not more likely than not that Customers will be required to sell the securities before recovery of the amortized cost basis.

At March 31, 2017, management evaluated its equity holdings issued by a foreign entity for other-than-temporary impairment. Because management no longer has the intent to hold these securities until a recovery in fair value, Customers recorded an other-than-temporary impairment loss of $1.7 million in first quarter 2017 for the full amount of the decline in fair value below the cost basis established at December 31, 2016. The fair value of the equity securities at March 31, 2017 of $13.5 million became the new cost basis of the securities.

At March 31, 2017 and December 31, 2016, Customers Bank had pledged investment securities aggregating $642.4 million and $231.3 million fair value, respectively, as collateral against its borrowings primarily with the FHLB and an unused line of credit with another financial institution. These counterparties do not have the ability to sell or repledge these securities.

NOTE 8 – LOANS HELD FOR SALE

The composition of loans held for sale as of March 31, 2017 and December 31, 2016 was as follows:

	March 31, 2017		December 31, 2016
(amounts in thousands)
Commercial loans:
Mortgage warehouse loans, at fair value	$	1,684,228	$	2,116,815
Consumer loans:
Residential mortgage loans, at fair value	320		695
Loans held for sale	$	1,684,548	$	2,117,510

Commercial loans held for sale consists of commercial loans to mortgage companies (i.e., mortgage warehouse loans). These mortgage warehouse lending transactions are subject to master repurchase agreements and are designated as held for sale and reported at fair value based on an election made to account for the loans at fair value. Pursuant to the agreements, Customers funds the pipelines for these mortgage lenders by sending payments directly to the closing agents for funded loans (i.e., the purchase event) and receives proceeds directly from third party investors when the loans are sold into the secondary market (i.e., the sale event). The fair value of the mortgage warehouse loans is estimated as the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The interest rates on these loans are variable, and the lending transactions are short-term, with an average life of 18 days from purchase to sale. The primary goal of these lending transactions is to provide liquidity to mortgage companies.

Effective December 31, 2016, Customers Bank transferred $25.1 million of multi-family loans from held for sale to loans receivable (held for investment) because the Bank no longer has the intent to sell these loans. Customers Bank transferred these loans at their carrying value, which was lower than the estimated fair value at the time of transfer.

20

NOTE 9 — LOANS RECEIVABLE AND ALLOWANCE FOR LOAN LOSSES

The following table presents loans receivable as of March 31, 2017 and December 31, 2016:

	March 31, 2017			December 31, 2016
(amounts in thousands)
Commercial:
Multi-family	$	3,438,482		$	3,214,999
Commercial and industrial (including owner occupied commercial real estate)	1,390,319			1,370,853
Commercial real estate non-owner occupied	1,230,738			1,193,715
Construction	74,956			64,789
Total commercial loans	6,134,495			5,844,356
Consumer:
Residential real estate	363,264			193,502
Manufactured housing	99,182			101,730
Other	2,640			2,726
Total consumer loans	465,086			297,958
Total loans receivable	6,599,581			6,142,314
Deferred (fees)/costs and unamortized (discounts)/premiums, net	(2,834		)	76
Allowance for loan losses	(39,883		)	(37,315		)
Loans receivable, net of allowance for loan losses	$	6,556,864		$	6,105,075

21

The following tables summarize loans receivable by loan type and performance status as of March 31, 2017 and December 31, 2016:

	March 31, 2017
	30-89 Days Past Due (1)		90 Days Or More Past Due(1)		Total Past Due (1)		Non- Accrual		Current (2)		Purchased- Credit- Impaired Loans (3)		Total Loans (4)
(amounts in thousands)
Multi-family	$	—	$	—	$	—	$	—	$	3,436,465	$	2,017	$	3,438,482
Commercial and industrial	2		—		2		17,581		990,418		979		1,008,980
Commercial real estate - owner occupied	—		—		—		2,498		367,003		11,838		381,339
Commercial real estate - non-owner occupied	—		—		—		1,711		1,222,898		6,129		1,230,738
Construction	—		—		—		—		74,956		—		74,956
Residential real estate	3,052		—		3,052		3,247		350,358		6,607		363,264
Manufactured housing (5)	3,873		2,601		6,474		2,065		87,692		2,951		99,182
Other consumer	—		—		—		57		2,355		228		2,640
Total	$	6,927	$	2,601	$	9,528	$	27,159	$	6,532,145	$	30,749	$	6,599,581
	December 31, 2016
	30-89 Days Past Due (1)		90 Days Or More Past Due(1)		Total Past Due (1)		Non- Accrual		Current (2)		Purchased- Credit- Impaired Loans (3)		Total Loans (4)
(amounts in thousands)
Multi-family	$	12,573	$	—	$	12,573	$	—	$	3,200,322	$	2,104	$	3,214,999
Commercial and industrial	350		—		350		8,443		967,391		1,037		977,221
Commercial real estate - owner occupied	137		—		137		2,039		379,227		12,229		393,632
Commercial real estate - non-owner occupied	—		—		—		2,057		1,185,331		6,327		1,193,715
Construction	—		—		—		—		64,789		—		64,789
Residential real estate	4,417		—		4,417		2,959		178,559		7,567		193,502
Manufactured housing (5)	3,761		2,813		6,574		2,236		89,850		3,070		101,730
Other consumer	12		—		12		58		2,420		236		2,726
Total	$	21,250	$	2,813	$	24,063	$	17,792	$	6,067,889	$	32,570	$	6,142,314

(1) Includes past due loans that are accruing interest because collection is considered probable.

(2) Loans where next payment due is less than 30 days from the report date.

(3) Purchased-credit-impaired loans aggregated into a pool are accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, and the past due status of the pools, or that of the individual loans within the pools, is not meaningful. Because of the credit impaired nature of the loans, the loans are recorded at a discount reflecting estimated future cash flows and the Bank recognizes interest income on each pool of loans reflecting the estimated yield and passage of time. Such loans are considered to be performing. Purchased-credit-impaired loans that are not in pools accrete interest when the timing and amount of their expected cash flows are reasonably estimable, and are reported as performing loans.

(4) Amounts exclude deferred costs and fees, unamortized premiums and discounts, and the allowance for loan losses.

(5) Manufactured housing loans purchased in 2010 are subject to cash reserves held at the Bank that are used to fund past-due payments when the loan becomes 90 days or more delinquent. Subsequent purchases are subject to varying provisions in the event of borrowers’ delinquencies.

As of March 31, 2017 and December 31, 2016, the Bank had $0.4 million and $0.5 million, respectively, of residential real estate held in other real estate owned. As of March 31, 2017 and December 31, 2016, the Bank had initiated foreclosure proceedings of $1.5 million and $0.4 million, respectively, on loans secured by residential real estate.

22

Allowance for loan losses

The changes in the allowance for loan losses for the three months ended March 31, 2017 and 2016 and the loans and allowance for loan losses by loan class based on impairment evaluation method as of March 31, 2017 and December 31, 2016 were as follows. The amounts presented for the provision for loan losses below do not include the effect of changes to estimated benefits resulting from the FDIC loss share arrangements for the covered loans for periods prior to the termination of the FDIC loss sharing arrangements.

Three Months Ended March 31, 2017	Multi-family		Commercial and Industrial			Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied			Construction			Residential Real Estate			Manufactured Housing			Other Consumer			Total
(amounts in thousands)
Ending Balance, December 31, 2016	$	11,602	$	11,050		$	2,183	$	7,894		$	840		$	3,342		$	286		$	118		$	37,315
Charge-offs	—		(198		)	—		(404		)	—			(221		)	—			—			(823		)
Charge-offs for BankMobile loans (1)	—		—			—		—			—			—			—			(20		)	(20		)
Recoveries	—		215			—		—			81			21			—			2			319
Recoveries for BankMobile loans (1)	—		—			—		—			—			—			—			42			42
Provision for loan losses	681		1,942			211		357			(36		)	(62		)	(2		)	(41		)	3,050
Ending Balance, March 31, 2017	$	12,283	$	13,009		$	2,394	$	7,847		$	885		$	3,080		$	284		$	101		$	39,883
As of March 31, 2017
Loans:
Individually evaluated for impairment	$	—	$	17,653		$	2,507	$	1,711		$	—		$	7,224		$	10,204		$	56		$	39,355
Collectively evaluated for impairment	3,436,465		990,348			366,994		1,222,898			74,956			349,433			86,027			2,356			6,529,477
Loans acquired with credit deterioration	2,017		979			11,838		6,129			—			6,607			2,951			228			30,749
	$	3,438,482	$	1,008,980		$	381,339	$	1,230,738		$	74,956		$	363,264		$	99,182		$	2,640		$	6,599,581
Allowance for loan losses:
Individually evaluated for impairment	$	—	$	3,329		$	402	$	63		$	—		$	112		$	4		$	—		$	3,910
Collectively evaluated for impairment	12,283		9,311			1,992		4,767			885			2,264			83			42			31,627
Loans acquired with credit deterioration	—		369			—		3,017			—			704			197			59			4,346
	$	12,283	$	13,009		$	2,394	$	7,847		$	885		$	3,080		$	284		$	101		$	39,883

(1) Includes activities for BankMobile related loans, primarily overdrawn deposit accounts.

23

Three Months Ended March 31, 2016	Multi-family		Commercial and Industrial		Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied		Construction			Residential Real Estate		Manufactured Housing			Other Consumer			Total
(amounts in thousands)
Ending Balance, December 31, 2015	$	12,016	$	8,864	$	1,348	$	8,420	$	1,074		$	3,298	$	494		$	133		$	35,647
Charge-offs	—		—		—		—		—			—		—			(42		)	(42		)
Recoveries	—		56		—		8		433			—		—			—			497
Provision for loan losses	119		1,039		62		120		(243		)	378		(26		)	54			1,503
Ending Balance, March 31, 2016	$	12,135	$	9,959	$	1,410	$	8,548	$	1,264		$	3,676	$	468		$	145		$	37,605
As of December 31, 2016
Loans:
Individually evaluated for impairment	$	—	$	8,516	$	2,050	$	2,151	$	—		$	6,972	$	9,665		$	57		$	29,411
Collectively evaluated for impairment	3,212,895		967,668		379,353		1,185,237		64,789			178,963		88,995			2,433			6,080,333
Loans acquired with credit deterioration	2,104		1,037		12,229		6,327		—			7,567		3,070			236			32,570
	$	3,214,999	$	977,221	$	393,632	$	1,193,715	$	64,789		$	193,502	$	101,730		$	2,726		$	6,142,314
Allowance for loan losses:
Individually evaluated for impairment	$	—	$	1,024	$	287	$	14	$	—		$	35	$	—		$	—		$	1,360
Collectively evaluated for impairment	11,602		9,686		1,896		4,626		772			2,414		88			60			31,144
Loans acquired with credit deterioration	—		340		—		3,254		68			893		198			58			4,811
	$	11,602	$	11,050	$	2,183	$	7,894	$	840		$	3,342	$	286		$	118		$	37,315

Certain manufactured housing loans were purchased in August 2010. A portion of the purchase price may be used to reimburse the Bank under the specified terms in the purchase agreement for defaults of the underlying borrower and other specified items. At March 31, 2017 and December 31, 2016, funds available for reimbursement, if necessary, were $0.8 million and $1.0 million, respectively. Each quarter, these funds are evaluated to determine if they would be sufficient to absorb the probable incurred losses within the manufactured housing portfolio.

24

Impaired Loans - Individually Evaluated for Impairment

The following tables present the recorded investment (net of charge-offs), unpaid principal balance, and related allowance by loan type for impaired loans that were individually evaluated for impairment as of March 31, 2017 and December 31, 2016 and the average recorded investment and interest income recognized for the three months ended March 31, 2017 and 2016. Purchased-credit-impaired loans are considered to be performing and are not included in the tables below.

	March 31, 2017						Three Months Ended March 31, 2017
	Recorded Investment Net of Charge offs		Unpaid Principal Balance		Related Allowance		Average Recorded Investment		Interest Income Recognized
(amounts in thousands)
With no related allowance recorded:
Commercial and industrial	$	6,100	$	6,162	$	—	$	4,248	$	50
Commercial real estate owner occupied	1,659		1,658		—		1,435		15
Commercial real estate non-owner occupied	1,585		2,102		—		1,794		2
Other consumer	56		57		—		57		—
Residential real estate	2,321		2,433		—		4,502		1
Manufactured housing	10,001		10,001		—		9,833		141
With an allowance recorded:
Commercial and industrial	11,553		11,553		3,329		8,837		81
Commercial real estate owner occupied	848		848		402		844		1
Commercial real estate non-owner occupied	126		180		63		138		—
Residential real estate	4,903		4,903		112		2,597		39
Manufactured housing	203		203		4		102		3
Total	$	39,355	$	40,100	$	3,910	$	34,387	$	333

25

	December 31, 2016						Three Months Ended March 31, 2016
	Recorded Investment Net of Charge offs		Unpaid Principal Balance		Related Allowance		Average Recorded Investment		Interest Income Recognized
(amounts in thousands)
With no related allowance recorded:
Multi-family	$	—	$	—	$	—	$	331	$	—
Commercial and industrial	2,396		3,430		—		15,503		187
Commercial real estate owner occupied	1,210		1,210		—		9,121		94
Commercial real estate non-owner occupied	2,002		2,114		—		4,180		23
Other consumer	57		57		—		47		—
Residential real estate	6,682		6,749		—		4,243		24
Manufactured housing	9,665		9,665		—		8,599		109
With an allowance recorded:
Multi-family	—		—		—		197		5
Commercial and industrial	6,120		6,120		1,024		6,951		71
Commercial real estate - owner occupied	840		840		287		12		—
Commercial real estate non-owner occupied	149		204		14		548		2
Other consumer	—		—		—		73		—
Residential real estate	290		303		35		542		—
Total	$	29,411	$	30,692	$	1,360	$	50,347	$	515

Troubled Debt Restructurings

At March 31, 2017 and December 31, 2016, there were $16.8 million and $16.4 million, respectively, in loans reported as troubled debt restructurings (“TDRs”). TDRs are reported as impaired loans in the calendar year of their restructuring and are evaluated to determine whether they should be placed on non-accrual status. In subsequent years, a TDR may be returned to accrual status if it satisfies a minimum six-month performance requirement; however, it will remain classified as impaired. Generally, the Bank requires sustained performance for nine months before returning a TDR to accrual status.

Modification of purchased-credit-impaired loans that are accounted for within loan pools in accordance with the accounting standards for purchased-credit-impaired loans do not result in the removal of these loans from the pool even if the modifications would otherwise be considered a TDR. Accordingly, as each pool is accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, modifications of loans within such pools are not considered TDRs.

The following table presents loans modified in a troubled debt restructuring by type of concession for the three months ended March 31, 2017 and 2016. There were no modifications that involved forgiveness of debt.

	Three Months Ended March 31, 2017			Three Months Ended  March 31, 2016
	Number of Loans	Recorded Investment		Number of Loans	Recorded Investment
(dollars in thousands)
Extensions of maturity	1	$	348	3	$	1,995
Interest-rate reductions	20	855		23	864
Total	21	$	1,203	26	$	2,859

26

The following table provides, by loan type, the number of loans modified in troubled debt restructurings, and the related recorded investment, during the three months ended March 31, 2017 and 2016.

	Three Months Ended March 31, 2017			Three Months Ended March 31, 2016
	Number of Loans	Recorded Investment		Number of Loans	Recorded Investment
(dollars in thousands)
Commercial and industrial	1	$	348	1	$	76
Commercial real estate non-owner occupied	—	—		1	1,844
Manufactured housing	20	855		23	864
Residential real estate	—	—		1	75
Total loans	21	$	1,203	26	$	2,859

As of March 31, 2017 and December 31, 2016, there were no commitments to lend additional funds to debtors whose loans have been modified in TDRs.

As of March 31, 2017, five manufactured housing loans totaling $0.2 million that were modified in TDRs within the past twelve months, defaulted on payments. As of March 31, 2016, thirty-six manufactured housing loans totaling $1.9 million, two commercial and industrial loans totaling $0.5 million and one commercial real estate non-owner occupied loan totaling $0.2 million that were modified in TDRs within the past twelve months, defaulted on payments.

Loans modified in troubled debt restructurings are evaluated for impairment. The nature and extent of impairment of TDRs, including those which have experienced a subsequent default, is considered in the determination of an appropriate level of allowance for loan losses. There was one specific allowance as a result of TDR modifications during the three months ended March 31, 2017, totaling $1 thousand for one manufactured housing loan. There were three specific allowances resulting from TDR modifications during the three months ended March 31, 2016, totaling $0.2 million for two commercial and industrial loans, and $0.1 million for one commercial real estate non-owner occupied loans.

Purchased Credit Impaired Loans

The changes in accretable yield related to purchased-credit-impaired loans for the three months ended March 31, 2017 and 2016 were as follows:

	Three Months Ended March 31,
	2017			2016
(amounts in thousands)
Accretable yield balance as of December 31,	$	10,202		$	12,947
Accretion to interest income	(493		)	(470		)
Reclassification from nonaccretable difference and disposals, net	(333		)	145
Accretable yield balance as of March 31,	$	9,376		$	12,622

Allowance for Loan Losses and the FDIC Loss Sharing Receivable and Clawback Liability

Losses incurred on covered loans were eligible for partial reimbursement by the FDIC. Subsequent to the purchase date, the expected cash flows on the covered loans were subject to evaluation. Decreases in the present value of expected cash flows on the covered loans were recognized by increasing the allowance for loan losses with a related charge to the provision for loan losses. At the same time, the FDIC indemnification asset was increased reflecting an estimated future collection from the FDIC, which was recorded as a reduction to the provision for loan losses. If the expected cash flows on the covered loans increased such that a previously recorded impairment could be reversed, the Bank recorded a reduction in the allowance for loan losses (with a related credit to the provision for loan losses) accompanied by a reduction in the FDIC receivable balance (with a related charge to the provision for loan losses). Increases in expected cash flows on covered loans and decreases in expected cash flows from the FDIC loss sharing receivable, when there were no previously recorded impairments, were considered together and recognized over the remaining life of the loans as interest income. Decreases in the valuations of other real estate owned covered by the loss sharing agreements were recorded net of the estimated FDIC receivable as an increase to other real estate owned expense (a component of non-interest expense).

27

On July 11, 2016, Customers entered into an agreement to terminate all existing rights and obligations pursuant to the loss sharing agreements with the FDIC. In connection with the termination agreement, Customers paid the FDIC $1.4 million as final payment under these agreements. The negotiated settlement amount was based on net losses incurred on the covered assets through September 30, 2015, adjusted for cash payments to and receipts from the FDIC as part of the December 31, 2015 and March 31, 2016 certifications. Consequently, loans and other real estate owned previously reported as covered assets pursuant to the loss sharing agreements were no longer presented as covered assets as of June 30, 2016.

The following table presents changes in the allowance for loan losses and the FDIC loss sharing receivable, including the effects of the estimated clawback liability and the termination agreement, for the three months ended March 31, 2017 and 2016.

	Allowance for Loan Losses
	Three Months Ended March 31,
(amounts in thousands)	2017			2016
Ending balance as of December 31,	$	37,315		$	35,647
Provision for loan losses (1)	3,050			1,503
Charge-offs	(823		)	(42		)
Charge-offs for BankMobile loans	(20		)	—
Recoveries	319			497
Recoveries for BankMobile loans	42			—
Ending balance as of March 31,	$	39,883		$	37,605

	FDIC Loss Sharing Receivable/ Clawback Liability
	Three Months Ended March 31,
(amounts in thousands)	2017		2016
Ending balance as of December 31,	$	—	$	(2,083	)
Decreased estimated cash flows (2)	—		(477		)
Other activity, net (a)	—		(304		)
Cash payments to the FDIC	—		320
Ending balance as of March 31,	$	—	$	(2,544	)
(1) Provision for loan losses	$	3,050	$	1,503
(2) Effect attributable to FDIC loss share arrangements	—		477
Net amount reported as provision for loan losses	$	3,050	$	1,980

(a) Includes external costs, such as legal fees, real estate taxes, and appraisal expenses, which qualified for reimbursement under the FDIC loss sharing agreements.

Credit Quality Indicators

Multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, construction, and residential real estate loans are rated based on an internally assigned risk rating system which is assigned at the time of loan origination and reviewed on a periodic, or on an “as needed,” basis. Manufactured housing and other consumer loans are evaluated based on the payment activity of the loan.

To facilitate the monitoring of credit quality within the multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, construction and residential real estate classes, and for purposes of analyzing historical loss rates used in the determination of the allowance for loan losses for the respective portfolio class, the Bank utilizes the following categories of risk ratings: pass/satisfactory (includes risk rating 1 through 6), special mention, substandard, doubtful, and loss. The risk rating categories, which are derived from standard regulatory rating definitions, are assigned upon initial approval of credit to borrowers and updated periodically thereafter. Pass/satisfactory ratings, which are assigned to those borrowers who do not have identified potential or well-defined weaknesses and for whom there is a high likelihood of orderly repayment, are updated periodically based on the size and credit characteristics of the borrower. All other categories are updated on a quarterly basis during the month preceding the end of the calendar quarter.  While assigning risk

28

ratings involves judgment, the risk-rating process allows management to identify riskier credits in a timely manner and allocate the appropriate resources to manage those loans.

The risk rating grades are defined as follows:

“1” – Pass/Excellent

Loans rated 1 represent a credit extension of the highest quality. The borrower’s historic (at least five years) cash flows manifest extremely large and stable margins of coverage. Balance sheets are conservative, well capitalized, and liquid. After considering debt service for proposed and existing debt, projected cash flows continue to be strong and provide ample coverage. The borrower typically reflects broad geographic and product diversification and has access to alternative financial markets.

“2” – Pass/Superior

Loans rated 2 are those for which the borrower has a strong financial condition, balance sheet, operations, cash flow, debt capacity and coverage with ratios better than industry norms. The borrowers of these loans exhibit a limited leverage position, are virtually immune to local economies, and are in stable growing industries. The management team is well respected and the company has ready access to public markets.

“3” – Pass/Strong

Loans rated 3 are those loans for which the borrowers have above average financial condition and flexibility; more than satisfactory debt service coverage; balance sheet and operating ratios are consistent with or better than industry peers; operate in industries with little risk; move in diversified markets; and are experienced and competent in their industry. These borrowers’ access to capital markets is limited mostly to private sources, often secured, but the borrower typically has access to a wide range of refinancing alternatives.

“4” – Pass/Good

Loans rated 4 have a sound primary and secondary source of repayment. The borrower may have access to alternative sources of financing, but sources are not as widely available as they are to a higher grade borrower. These loans carry a normal level of risk, with very low loss exposure. The borrower has the ability to perform according to the terms of the credit facility. The margins of cash flow coverage are satisfactory but vulnerable to more rapid deterioration than the higher quality loans.

“5” – Satisfactory

Loans rated 5 are extended to borrowers who are determined to be a reasonable credit risk and demonstrate the ability to repay the debt from normal business operations. Risk factors may include reliability of margins and cash flows, liquidity, dependence on a single product or industry, cyclical trends, depth of management, or limited access to alternative financing sources. The borrower’s historical financial information may indicate erratic performance, but current trends are positive and the quality of financial information is adequate, but is not as detailed and sophisticated as information found on higher grade loans. If adverse circumstances arise, the impact on the borrower may be significant.

“6” – Satisfactory/Bankable with Care

Loans rated 6 are those for which the borrower has higher than normal credit risk; however, cash flow and asset values are generally intact. These borrowers may exhibit declining financial characteristics, with increasing leverage and decreasing liquidity and may have limited resources and access to financial alternatives. Signs of weakness in these borrowers may include delinquent taxes, trade slowness and eroding profit margins.

“7” – Special Mention

Loans rated Special Mention are credit facilities that may have potential developing weaknesses and deserve extra attention from the account manager and other management personnel. In the event potential weaknesses are not corrected or mitigated, deterioration in the ability of the borrower to repay the debt in the future may occur. This grade is not assigned to loans that bear certain peculiar risks normally associated with the type of financing involved, unless circumstances have caused the risk to increase to a level higher than would have been acceptable when the credit was originally approved. Loans where significant actual, not potential, weaknesses or problems are clearly evident are graded in the category below.

29

“8” – Substandard

Loans are classified Substandard when the loans are inadequately protected by the current sound worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified must have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt and are characterized by the distinct possibility that the company will sustain some loss if the weaknesses are not corrected.

“9” – Doubtful

The Bank assigns a doubtful rating to loans that have all the attributes of a substandard rating with the added characteristic that the weaknesses make collection or liquidation in full, on the basis of currently existing facts, conditions, and values, highly questionable and improbable. The possibility of loss is extremely high, but because of certain important and reasonable specific pending factors that may work to the advantage of and strengthen the credit quality of the loan, its classification as an estimated loss is deferred until its more exact status may be determined. Pending factors may include a proposed merger or acquisition, liquidation proceeding, capital injection, perfecting liens on additional collateral or refinancing plans.

“10” – Loss

The Bank assigns a loss rating to loans considered uncollectible and of such little value that their continuance as an active asset is not warranted. Amounts classified as loss are immediately charged off.

Risk ratings are not established for certain consumer loans, including home equity, manufactured housing, and installment loans, mainly because these portfolios consist of a larger number of homogeneous loans with smaller balances. Instead, these portfolios are evaluated for risk mainly based upon aggregate payment history through the monitoring of delinquency levels and trends and are classified as performing and non-performing.

The following tables present the credit ratings of loans receivable as of March 31, 2017 and December 31, 2016.

	March 31, 2017
	Multi-family		Commercial and Industrial		Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied		Construction		Residential Real Estate		Manufactured Housing		Other Consumer		Total
(amounts in thousands)
Pass/Satisfactory	$	3,397,019	$	975,431	$	367,935	$	1,213,427	$	54,343	$	359,919	$	—	$	—	$	6,368,074
Special Mention	37,351		12,086		7,449		8,674		20,613		—		—		—		86,173
Substandard	4,112		21,463		5,955		8,637		—		3,345		—		—		43,512
Performing (1)	—		—		—		—		—		—		90,643		2,583		93,226
Non-performing (2)	—		—		—		—		—		—		8,539		57		8,596
Total	$	3,438,482	$	1,008,980	$	381,339	$	1,230,738	$	74,956	$	363,264	$	99,182	$	2,640	$	6,599,581

	December 31, 2016
	Multi-family		Commercial and Industrial		Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied		Construction		Residential Real Estate		Manufactured Housing		Other Consumer		Total
(amounts in thousands)
Pass/Satisfactory	$	3,198,290	$	943,356	$	375,919	$	1,175,850	$	50,291	$	189,919	$	—	$	—	$	5,933,625
Special Mention	—		19,552		12,065		10,824		14,498		—		—		—		56,939
Substandard	16,709		14,313		5,648		7,041		—		3,583		—		—		47,294
Performing (1)	—		—		—		—		—		—		92,920		2,656		95,576
Non-performing (2)	—		—		—		—		—		—		8,810		70		8,880
Total	$	3,214,999	$	977,221	$	393,632	$	1,193,715	$	64,789	$	193,502	$	101,730	$	2,726	$	6,142,314

(1) Includes consumer and other installment loans not subject to risk ratings.

(2) Includes loans that are past due and still accruing interest and loans on nonaccrual status.

30

Loan Purchases and Sales

In first quarter 2017, Customers purchased $174.2 million of thirty-year fixed-rate residential mortgage loans from Florida-based Everbank. The purchase price was 98.5% of loans outstanding. There were no loan purchases during first quarter 2016.

In first quarter 2017, Customers sold $94.9 million of multi-family loans for $95.4 million resulting in a gain on sale of $0.5 million and $8.7 million of Small Business Administration loans resulting in a gain on sale of $0.8 million. In first quarter 2016, Customers sold $6.9 million of Small Business Administration loans resulting in a gain on sale of $0.6 million.

None of these purchases and sales during the first quarter 2017 and 2016 materially affected the credit profile of Customers’ related loan portfolio.

31

NOTE 10 — REGULATORY CAPITAL

The Bank and the Bancorp are subject to various regulatory capital requirements administered by the federal banking agencies. Failure to meet the minimum capital requirements can result in certain mandatory, and possibly additional discretionary, actions by regulators that, if undertaken, could have a direct material effect on Customers' financial statements. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Bank and the Bancorp must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance sheet items, as calculated under the regulatory accounting practices. The capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Prompt corrective action provisions are not applicable to bank holding companies.

Quantitative measures established by regulation to ensure capital adequacy require the Bank and the Bancorp to maintain minimum amounts and ratios (set forth in the following table) of common equity Tier 1, Tier 1, total capital to risk-weighted assets, and Tier 1 capital to average assets (as defined in the regulations). At March 31, 2017 and December 31, 2016, the Bank and the Bancorp satisfied all capital requirements to which they were subject.

The Dodd-Frank Act required the Federal Reserve Bank to establish minimum consolidated capital requirements for bank holding companies that are as stringent as those required for insured depositary subsidiaries. In 2013, the federal banking agencies approved rules that implemented the Dodd-Frank requirements and certain other regulatory capital reforms effective January 1, 2015, that (i) introduced a new capital ratio pursuant to the prompt corrective action provisions, the common equity tier 1 capital to risk weighted assets ratio, (ii) increased the adequately capitalized and well capitalized thresholds for the Tier 1 risk based capital ratios to 6% and 8%, respectively, (iii) changed the treatment of certain capital components for determining Tier 1 and Tier 2 capital, and (iv) changed the risk weighting of certain assets and off-balance sheet items in determining risk weighted assets.

32

Generally, to be considered adequately capitalized, or well capitalized, respectively, an institution must at least maintain the common equity Tier 1, Tier 1 and total risk based ratios and the Tier 1 leverage ratio in excess of the related minimum ratios as set forth in the following table:

	Actual				For Capital Adequacy Purposes (Minimum Plus Capital Buffer)				To Be Well Capitalized Under Prompt Corrective Action Provisions
(amounts in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio
As of March 31, 2017:
Common equity Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	650,108	8.508	%	$	439,351	5.750	%	N/A		N/A
Customers Bank	$	874,689	11.474	%	$	438,318	5.750	%	$	495,490	6.500	%
Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	867,159	11.349	%	$	553,965	7.250	%	N/A		N/A
Customers Bank	$	874,689	11.474	%	$	552,662	7.250	%	$	609,834	8.000	%
Total capital (to risk weighted assets)
Customers Bancorp, Inc.	$	992,295	12.987	%	$	706,782	9.250	%	N/A		N/A
Customers Bank	$	1,023,545	13.426	%	$	705,121	9.250	%	$	762,293	10.000	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	867,159	9.037	%	$	383,806	4.000	%	N/A		N/A
Customers Bank	$	874,689	9.141	%	$	382,769	4.000	%	$	478,461	5.000	%
As of December 31, 2016:
Common equity Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	628,139	8.487	%	$	379,306	5.125	%	N/A		N/A
Customers Bank	$	857,421	11.626	%	$	377,973	5.125	%	$	479,380	6.500	%
Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	844,755	11.414	%	$	490,322	6.625	%	N/A		N/A
Customers Bank	$	857,421	11.626	%	$	488,599	6.625	%	$	590,006	8.000	%
Total capital (to risk weighted assets)
Customers Bancorp, Inc.	$	966,097	13.053	%	$	638,343	8.625	%	N/A		N/A
Customers Bank	$	1,003,609	13.608	%	$	636,101	8.625	%	$	737,508	10.000	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	844,755	9.067	%	$	372,652	4.000	%	N/A		N/A
Customers Bank	$	857,421	9.233	%	$	371,466	4.000	%	$	464,333	5.000	%

The risk-based capital rules adopted effective January 1, 2015 require that banks and holding companies maintain a "capital conservation buffer" of 250 basis points in excess of the "minimum capital ratio." The minimum capital ratio is equal to the prompt corrective action adequately capitalized threshold ratio. The capital conservation buffer is being phased in over four years beginning on January 1, 2016, with a maximum buffer of 0.625% of risk weighted assets for 2016, 1.25% for 2017, 1.875% for 2018, and 2.5% for 2019 and thereafter.

Effective January 1, 2017, the capital level required to avoid limitation on elective distributions applicable to the Bancorp and the Bank were as follows:

(i) a common equity Tier 1 capital ratio of 5.750%;

(ii) a Tier 1 Risk based capital ratio of 7.250%; and

(iii) a Total Risk based capital ratio of 9.250%.

Failure to maintain the required capital conservation buffer will result in limitations on capital distributions and on discretionary bonuses to executive officers.

33

NOTE 11 — DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS

Customers uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments. FASB Accounting Standards Codification ("ASC") Topic 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For Customers, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. Many of these financial instruments lack an available trading market as characterized by a willing buyer and willing seller engaging in an exchange transaction. For fair value disclosure purposes, Customers utilized certain fair value measurement criteria under the FASB ASC Topic 820, Fair Value Measurements and Disclosures, as explained below.

In accordance with ASC 820, the fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.  Fair value is best determined based upon quoted market prices.  However, in many instances, there are no quoted market prices for Customers' various financial instruments.  In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques.  Those techniques are significantly affected by the assumptions used, including the discount rate and estimates of future cash flows.  Accordingly, the fair value estimates may not be realized in an immediate settlement of the instrument.

The fair value guidance provides a consistent definition of fair value, focusing on an exit price in an orderly transaction (that is, not a forced liquidation or distressed sale) between market participants at the measurement date under current market conditions.  If there has been a significant decrease in the volume and level of activity for the asset or liability, a change in valuation technique or the use of multiple valuation techniques may be appropriate.  In such instances, determining the price at which willing market participants would transact at the measurement date under current market conditions depends on the facts and circumstances and requires the use of significant judgment.  The fair value is a reasonable point within the range that is most representative of fair value under current market conditions.

The fair value guidance also establishes a fair value hierarchy and describes the following three levels used to classify fair value measurements.

Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.

Level 2: Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability.

Level 3: Prices or valuation techniques that require adjustments to inputs that are both significant to the fair value measurement and unobservable (i.e., supported with little or no market activity).

A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.

The following methods and assumptions were used to estimate the fair values of Customers' financial instruments as of March 31, 2017 and December 31, 2016:

Cash and cash equivalents:

The carrying amounts reported on the balance sheet for cash and cash equivalents approximate those assets’ fair values. These assets are classified as Level 1 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Investment securities:

The fair values of investment securities available for sale are determined by obtaining quoted market prices on nationally recognized and foreign securities exchanges (Level 1), matrix pricing (Level 2), which is a mathematical technique used widely in the industry to value debt securities without relying exclusively on quoted market prices for the specific securities but rather by relying on the securities’ relationship to other benchmark quoted prices, or externally developed models that use unobservable inputs due to limited or no market activity of the instrument (Level 3). These assets are classified as Level 1, 2, or 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

The carrying amount of investments in FHLB, Federal Reserve Bank, and other restricted stock approximates fair value, and considers the limited marketability of such securities. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

34

Loans held for sale - Consumer residential mortgage loans:

The Bank generally estimates the fair values of residential mortgage loans held for sale based on commitments on hand from investors within the secondary market for loans with similar characteristics. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans held for sale - Commercial mortgage warehouse loans:

The fair value of mortgage warehouse loans is the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The loan is used by mortgage companies as short-term bridge financing between the funding of mortgage loans and the finalization of the sale of the loans to an investor. Changes in fair value are not expected to be recognized because at inception of the transaction the underlying loans have already been sold to an approved investor. Additionally, the interest rate is variable, and the transaction is short-term, with an average life of 18 days from purchase to sale. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans receivable, net of allowance for loan losses:

The fair values of loans held for investment are estimated using discounted cash flows and market rates at the balance sheet date that reflect the credit and interest rate-risk inherent in the loans. Projected future cash flows are calculated based upon contractual maturity or call dates, projected repayments and prepayments of principal. Generally, for variable rate loans that reprice frequently and with no significant change in credit risk, fair values are based on carrying values. These assets are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Impaired loans:

Impaired loans are those loans that are accounted for under ASC 310, Receivables, in which the Bank has measured impairment generally based on the fair value of the loan’s collateral or discounted cash flow analysis.  Fair value is generally determined based upon independent third-party appraisals of the properties that collateralize the loans or discounted cash flows based upon the expected proceeds.  These assets are generally classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Other real estate owned:

The fair value of other real estate owned ("OREO") is determined by using appraisals, which may be discounted based on management’s review and changes in market conditions or sales agreements with third parties.  All appraisals must be performed in accordance with the Uniform Standards of Professional Appraisal Practice.  Appraisals are certified to the Bank and performed by appraisers on the Bank’s approved list of appraisers.  Evaluations are completed by a person independent of management.  The content of the appraisal depends on the complexity of the property.  Appraisals are completed on a “retail value” and an “as is value”. These assets are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Deposit liabilities:

The fair values disclosed for interest and non-interest checking, passbook savings and money market deposit accounts are, by definition, equal to the amount payable on demand at the reporting date (i.e., their carrying amounts).  These liabilities are classified as Level 1 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Fair values for fixed-rate certificates of deposit are estimated using a discounted cash flow calculation that applies interest rates currently being offered in the market on certificates to a schedule of aggregated expected monthly maturities on time deposits. These liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Federal funds purchased:

For these short-term instruments, the carrying amount is considered a reasonable estimate of fair value. These liabilities are classified as Level 1 fair values, based upon the lowest level of input that is significant to the fair value measurements.

35

Borrowings:

Borrowings consist of long-term and short-term FHLB advances, 5-year senior unsecured notes, and subordinated debt. For overnight borrowings, the carrying amounts are considered reasonable estimates of fair value and are classified as Level 1 fair value measurements. Fair values of all other FHLB advances are estimated using discounted cash flow analysis, based on quoted prices for new FHLB advances with similar credit risk characteristics, terms and remaining maturity. The prices obtained from this active market represent a market value that is deemed to represent the transfer price if the liability were assumed by a third party. Fair values of privately placed subordinated and senior unsecured debt are estimated by a third-party financial adviser using discounted cash flow analysis, based on market rates currently offered on such debt with similar credit-risk characteristics, terms and remaining maturity. These liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements. The $63 million senior unsecured notes issued during third quarter 2013 are traded on The New York Stock Exchange, and their price can be obtained daily. This fair value measurement is classified as Level 1.

Derivatives (Assets and Liabilities):

The fair values of interest rate swaps and credit derivatives are determined using models that incorporate readily observable market data into a market standard methodology. This methodology nets the discounted future fixed cash receipts and the discounted expected variable cash payments. The discounted variable cash payments are based on expectations of future interest rates derived from observable market interest rate curves. In addition, fair value is adjusted for the effect of nonperformance risk by incorporating credit valuation adjustments for the Bank and its counterparties. These assets and liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

The fair values of the residential mortgage loan commitments are derived from the estimated fair values that can be generated when the underlying mortgage loan is sold in the secondary market. The Bank generally uses commitments on hand from third- party investors to estimate an exit price and adjusts for the probability of the commitment being exercised based on the Bank’s internal experience (i.e., pull-through rate). These assets and liabilities are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Derivative assets and liabilities are presented in "Other assets" and "Accrued interest payable and other liabilities" on the consolidated balance sheet.

Assets and Liabilities held for sale

Assets and liabilities held for sale are recorded at the lower of cost basis or market value. Assets classified as held for sale at March 31, 2017 were $72.9 million. Included in assets held for sale were financial instruments including cash and cash equivalents of $20.2 million (Level 1) and loans receivable of $2.7 million (Level 3). The remaining assets designated as held for sale consist of goodwill, intangibles and other assets not considered financial instruments. Liabilities classified as held for sale consisted primarily of $708.4 million million of transaction deposit accounts (Level 1). The remaining liabilities classified as held for sale consist of accrued liabilities not considered financial instruments under ASC 825 - Financial Instruments.

Off-balance-sheet financial instruments:

The fair values of unused commitments to lend and standby letters of credit are considered to be the same as their contractual amounts.

The following information should not be interpreted as an estimate of Customers' fair value in its entirety because fair value calculations are only provided for a limited portion of Customers' assets and liabilities.  Due to a wide range of valuation techniques and the degree of subjectivity used in making these estimates, comparisons between Customer’s disclosures and those of other companies may not be meaningful.

36

The estimated fair values of Customers' financial instruments at March 31, 2017 and December 31, 2016 were as follows:

					Fair Value Measurements at March 31, 2017
	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
(amounts in thousands)
Assets:
Cash and cash equivalents	$	157,130	$	157,130	$	157,130	$	—	$	—
Investment securities, available for sale	1,017,300		1,017,300		13,543		1,003,757		—
Loans held for sale	1,684,548		1,684,548		—		1,684,548		—
Loans receivable, net of allowance for loan losses	6,556,864		6,605,634		—		—		6,605,634
FHLB, Federal Reserve Bank and other restricted stock	85,218		85,218		—		85,218		—
Derivatives	11,076		11,076		—		10,981		95
Assets held for sale	22,856		22,856		20,160		—		2,696
Liabilities:
Deposits	$	6,627,061	$	6,626,141	$	4,065,592	$	2,560,549	$	—
Deposits held for sale	708,419		708,419		708,419		—		—
Federal funds purchased	215,000		215,000		215,000		—		—
FHLB advances	1,206,550		1,206,490		296,550		909,940		—
Other borrowings	87,289		92,064		66,564		25,500		—
Subordinated debt	108,807		111,650		—		111,650		—
Derivatives	13,374		13,374		—		13,374		—

					Fair Value Measurements at December 31, 2016
	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
(amounts in thousands)
Assets:
Cash and cash equivalents	$	244,709	$	244,709	$	244,709	$	—	$	—
Investment securities, available for sale	493,474		493,474		15,246		478,228		—
Loans held for sale	2,117,510		2,117,510		—		2,117,510		—
Loans receivable, net of allowance for loan losses	6,105,075		6,149,773		—		—		6,149,773
FHLB, Federal Reserve Bank and other restricted stock	68,408		68,408		—		68,408		—
Derivatives	10,864		10,864		—		10,819		45
Assets held for sale	32,248		32,248		20,000		—		12,248
Liabilities:
Deposits	$	6,846,980	$	6,846,868	$	4,015,218	$	2,831,650	$	—
Deposits held for sale	456,795		456,795		456,795		—		—
Federal funds purchased	83,000		83,000		83,000		—		—
FHLB advances	868,800		869,049		688,800		180,249		—
Other borrowings	87,123		91,761		66,261		25,500		—
Subordinated debt	108,783		111,375		—		111,375		—
Derivatives	14,172		14,172		—		14,172		—

37

For financial assets and liabilities measured at fair value on a recurring and nonrecurring basis, the fair value measurements by level within the fair value hierarchy used at March 31, 2017 and December 31, 2016 were as follows:

	March 31, 2017
	Fair Value Measurements at the End of the Reporting Period Using
	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
(amounts in thousands)
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	219,585	$	—	$	219,585
Agency guaranteed commercial mortgage-backed securities	—		625,732		—		625,732
Corporate notes	—		158,440		—		158,440
Equity securities	13,543		—		—		13,543
Derivatives	—		10,981		95		11,076
Loans held for sale – fair value option	—		1,684,548		—		1,684,548
Total assets - recurring fair value measurements	$	13,543	$	2,699,286	$	95	$	2,712,924
Liabilities
Derivatives	$	—	$	13,374	$	—	$	13,374
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of specific reserves of $3,910	$	—	$	—	$	15,615	$	15,615
Other real estate owned	—		—		2,337		2,337
Total assets - nonrecurring fair value measurements	$	—	$	—	$	17,952	$	17,952

38

	December 31, 2016
	Fair Value Measurements at the End of the Reporting Period Using
	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
(amounts in thousands)
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	231,263	$	—	$	231,263
Agency-guaranteed commercial mortgage-backed securities	—		201,817		—		201,817
Corporate notes	—		45,148		—		45,148
Equity securities	15,246		—		—		15,246
Derivatives	—		10,819		45		10,864
Loans held for sale – fair value option	—		2,117,510		—		2,117,510
Total assets - recurring fair value measurements	$	15,246	$	2,606,557	$	45	$	2,621,848
Liabilities
Derivatives	$	—	$	14,172	$	—	$	14,172
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of specific reserves of $1,360	$	—	$	—	$	6,527	$	6,527
Other real estate owned	—		—		2,731		2,731
Total assets - nonrecurring fair value measurements	$	—	$	—	$	9,258	$	9,258

The changes in Level 3 assets measured at fair value on a recurring basis for the three months ended March 31, 2017 and 2016 are summarized as follows.

	Residential Mortgage Loan Commitments
	Three Months Ended March 31,
	2017			2016
(amounts in thousands)
Balance at December 31,	$	45		$	45
Issuances	95			73
Settlements	(45		)	(45		)
Balance at March 31,	$	95		$	73

Customers' policy is to recognize transfers between fair value levels when events or circumstances warrant transfers. There were no transfers between levels during the three months ended March 31, 2017 and 2016.

39

The following table summarizes financial assets and financial liabilities measured at fair value as of March 31, 2017 and December 31, 2016 on a recurring and nonrecurring basis for which Customers utilized Level 3 inputs to measure fair value.

	Quantitative Information about Level 3 Fair Value Measurements
March 31, 2017	Fair Value Estimate		Valuation Technique	Unobservable Input	Range (Weighted Average) (4)
(amounts in thousands)
Impaired loans	$	10,529	Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Impaired loans	5,086		Discounted cash flow	Projected cash flows (3)	4 times EBITDA
Other real estate owned	2,337		Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Residential mortgage loan commitments	95		Adjusted market bid	Pull-through rate	90%

	Quantitative Information about Level 3 Fair Value Measurements
December 31, 2016	Fair Value Estimate		Valuation Technique	Unobservable Input	Range (Weighted Average) (4)
(amounts in thousands)
Impaired loans	$	1,431	Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Impaired loans	5,096		Discounted cash flow	Projected cash flows (3)	4 times EBITDA
Other real estate owned	2,731		Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Residential mortgage loan commitments	45		Adjusted market bid	Pull-through rate	90%

(1) Obtained from approved independent appraisers. Appraisals are current and in compliance with credit policy. The Bank does not generally discount appraisals.

(2) Fair value is adjusted for estimated costs to sell based on a percentage of the value as determined by the appraisal.

(3) Projected cash flows of the business derived using EBITDA multiple based on management's best estimate.

(4) Presented as a percentage of the value determined by appraisal for impaired loans and other real estate owned.

40

NOTE 12 — DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

Risk Management Objectives of Using Derivatives

Customers is exposed to certain risks arising from both its business operations and economic conditions. Customers manages economic risks, including interest rate, liquidity, and credit risk, primarily by managing the amount, sources, and durations of its assets and liabilities. Specifically, Customers enters into derivative financial instruments to manage exposures that arise from business activities that result in the receipt or payment of future known and uncertain cash amounts, the value of which are determined by interest rates. Customers' derivative financial instruments are used to manage differences in the amount, timing, and duration of Customers' known or expected cash receipts and its known or expected cash payments principally related to certain borrowings. Customers also has interest-rate derivatives resulting from a service provided to certain qualifying customers, and therefore, they are not used to manage Customers' interest-rate risk in assets or liabilities. Customers manages a matched book with respect to its derivative instruments used in this customer service in order to minimize its net risk exposure resulting from such transactions.

Cash Flow Hedges of Interest Rate Risk

Customers' objectives in using interest-rate derivatives are to add stability to interest expense and to manage exposure to interest-rate movements. To accomplish this objective, Customers primarily uses interest rate swaps as part of its interest-rate-risk management strategy. Interest-rate swaps designated as cash flow hedges involve the receipt of variable amounts from a counterparty in exchange for Customers making fixed-rate payments over the life of the agreements without exchange of the underlying notional amount.

The effective portion of changes in the fair value of derivatives designated and qualifying as cash flow hedges is recorded in accumulated other comprehensive income and is subsequently reclassified into earnings in the period that the hedged forecasted transaction affects earnings. To date, such derivatives were used to hedge the variable cash flows associated with the forecasted issuances of debt. The ineffective portion of the change in fair value of the derivatives is to be recognized directly in earnings. During the three months ended March 31, 2017 and 2016, Customers did not record any hedge ineffectiveness.

Amounts reported in accumulated other comprehensive income related to derivatives will be reclassified to interest expense as interest payments are made on Customers' variable-rate debt. Customers expects to reclassify $1.9 million from accumulated other comprehensive income to interest expense during the next 12 months.

Customers is hedging its exposure to the variability in future cash flows for forecasted transactions over a maximum period of 24 months (excluding forecasted transactions related to the payment of variable interest on existing financial instruments).

At March 31, 2017, Customers had nine outstanding interest rate derivatives with notional amounts totaling $550.0 million that were designated as cash flow hedges of interest rate risk. At December 31, 2016, Customers had four outstanding interest rate derivatives with notional amounts totaling $325.0 million that were designated as cash flow hedges of interest rate risk. The hedges expire between January 2018 and April 2019.

Derivatives Not Designated as Hedging Instruments

Customers executes interest rate swaps with commercial banking customers to facilitate their respective risk management strategies (typically the loan customers will swap a floating-rate loan for a fixed-rate loan). The customer interest rate swaps are simultaneously offset by interest rate swaps that Customers executes with a third party in order to minimize interest rate risk exposure resulting from such transactions. Because the interest rate swaps associated with this program do not meet the hedge accounting requirements, changes in the fair value of both the customer swaps and the offsetting third-party market swaps are recognized directly in earnings. At March 31, 2017, Customers had 78 interest rate swaps with an aggregate notional amount of $807.6 million related to this program. At December 31, 2016, Customers had 76 interest rate swaps with an aggregate notional amount of $716.6 million related to this program.

Customers enters into residential mortgage loan commitments in connection with its consumer mortgage banking activities to fund mortgage loans at specified rates and times in the future. These commitments are short-term in nature and generally expire in 30 to 60 days. The residential mortgage loan commitments that relate to the origination of mortgage loans that will be held for sale are considered derivative instruments under the applicable accounting guidance and are reported at fair value, with changes in fair value recorded directly in earnings. At March 31, 2017 and December 31, 2016, Customers had an outstanding notional balance of residential mortgage loan commitments of $5.2 million and $3.6 million, respectively.

41

Customers has also purchased and sold credit derivatives to either hedge or participate in the performance risk associated with some of its counterparties. These derivatives are not designated as hedging instruments and are reported at fair value, with changes in fair value reported directly in earnings. At March 31, 2017 and December 31, 2016, Customers had outstanding notional balances of credit derivatives of $54.2 million and $44.9 million, respectively.

Fair Value of Derivative Instruments on the Balance Sheet

The following tables present the fair value of Customers' derivative financial instruments as well as their presentation on the balance sheet as of March 31, 2017 and December 31, 2016.

	March 31, 2017
	Derivative Assets			Derivative Liabilities
	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
(amounts in thousands)
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	311	Other liabilities	$	2,779
Total		$	311		$	2,779
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	10,536	Other liabilities	$	10,586
Credit contracts	Other assets	134		Other liabilities	9
Residential mortgage loan commitments	Other assets	95		Other liabilities	—
Total		$	10,765		$	10,595

	December 31, 2016
	Derivative Assets			Derivative Liabilities
	Balance Sheet			Balance Sheet
	Location	Fair Value		Location	Fair Value
(amounts in thousands)
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	—	Other liabilities	$	3,624
Total		$	—		$	3,624
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	10,683	Other liabilities	$	10,537
Credit contracts	Other assets	136		Other liabilities	11
Residential mortgage loan commitments	Other assets	45		Other liabilities	—
Total		$	10,864		$	10,548

Effect of Derivative Instruments on Comprehensive Income

The following tables present the effect of Customers' derivative financial instruments on comprehensive income for the three months ended March 31, 2017 and 2016.

	Three Months Ended March 31, 2017
	Income Statement Location	Amount of Income Recognized in Earnings
(amounts in thousands)
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	483
Credit contracts	Other non-interest income	—
Residential mortgage loan commitments	Mortgage loan and banking income	50
Total		$	533

42

	Three Months Ended March 31, 2016
	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
(amounts in thousands)
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	(472	)
Credit contracts	Other non-interest income	249
Residential mortgage loan commitments	Mortgage loan and banking income	28
Total		$	(195	)

	Three Months Ended March 31, 2017
	Amount of Income Recognized in OCI on Derivatives (Effective Portion) (1)		Location of Gain (Loss) Reclassified from Accumulated OCI into Income (Effective Portion)	Amount of Loss Reclassified from Accumulated OCI into Income (Effective Portion)
(amounts in thousands)
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	705	Interest expense	$	(827	)

	Three Months Ended March 31, 2016
	Amount of Loss Recognized in OCI on Derivatives (Effective Portion) (1)			Location of Gain (Loss) Reclassified from Accumulated OCI into Income (Effective Portion)	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income (Effective Portion)
(amounts in thousands)
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	(1,625	)	Interest expense	$	—

(1)Amounts presented are net of taxesCredit-risk-related Contingent Features

By entering into derivative contracts, Customers is exposed to credit risk. The credit risk associated with derivatives executed with customers is the same as that involved in extending the related loans and is subject to the same standard credit policies. To mitigate the credit-risk exposure to major derivative dealer counterparties, Customers only enters into agreements with those counterparties that maintain credit ratings of high quality.

Agreements with major derivative dealer counterparties contain provisions whereby default on any of Customers' indebtedness would be considered a default on its derivative obligations. Customers also has entered into agreements that contain provisions under which the counterparty could require Customers to settle its obligations if Customers fails to maintain its status as a well/adequately capitalized institution. As of March 31, 2017, the fair value of derivatives in a net liability position (which includes accrued interest but excludes any adjustment for nonperformance-risk) related to these agreements was $8.0 million. In addition, Customers has minimum collateral posting thresholds with certain of these counterparties and at March 31, 2017 had posted $8.6 million of cash as collateral. Customers records cash posted as collateral as a reduction in the outstanding balance of cash and cash equivalents and an increase in the balance of other assets.

43

Disclosures about Offsetting Assets and Liabilities

The following tables present derivative instruments that are subject to enforceable master netting arrangements. Customers' interest rate swaps with institutional counterparties are subject to master netting arrangements and are included in the table below. Interest rate swaps with commercial banking customers and residential mortgage loan commitments are not subject to master netting arrangements and are excluded from the table below. Customers has not made a policy election to offset its derivative positions.

Offsetting of Financial Assets and Derivative Assets

At March 31, 2017

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
							Financial Instruments		Cash Collateral Received
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	5,310	$	—	$	5,310	$	—	$	3,420	$	1,890

Offsetting of Financial Liabilities and Derivative Liabilities

At March 31, 2017

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
							Financial Instruments		Cash Collateral Pledged		Net Amount
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	8,618	$	—	$	8,618	$	—	$	8,618	$	—

Offsetting of Financial Assets and Derivative Assets

At December 31, 2016

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
							Financial Instruments		Cash Collateral Received
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	4,723	$	—	$	4,723	$	—	$	—	$	4,723

44

Offsetting of Financial Liabilities and Derivative Liabilities

At December 31, 2016

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
							Financial Instruments		Cash Collateral Pledged
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	9,825	$	—	$	9,825	$	—	$	4,472	$	5,353

45

NOTE 13 — BUSINESS SEGMENTS

Customers has historically operated under one business segment, "Community Banking." However, beginning in third quarter 2016, Customers revised its segment financial reporting to reflect the manner in which its chief operating decision makers (our Chief Executive Officer and Board of Directors) have begun allocating resources and assessing performance subsequent to Customers' acquisition of the Disbursement business from Higher One and the combination of that business with the BankMobile technology platform late in second quarter 2016.

Management has determined that Customers' operations consist of two reportable segments - Community Business Banking and BankMobile. Each segment generates revenues, manages risk, and offers distinct products and services to targeted customers through different delivery channels. The strategy, marketing, and analysis of these segments vary considerably.

The Community Business Banking segment is delivered predominately to commercial customers in Southeastern Pennsylvania, New York, New Jersey, Massachusetts, Rhode Island and New Hampshire through a single point of contact business model and provides liquidity to residential mortgage originators nationwide through commercial loans to mortgage companies. Lending and deposit gathering activities are focused primarily on privately held businesses, high net worth families, selected commercial real estate lending, and commercial mortgage companies. Revenues are generated primarily through net interest income (the difference between interest earned on loans, investments, and other interest earning assets and interest paid on deposits and other borrowed funds) and other non-interest income, such as mortgage warehouse transactional fees and bank owned life insurance.

The BankMobile segment provides state of the art high tech digital banking and disbursement services to consumers, students, and the "under banked" nationwide. BankMobile, as a division of Customers Bank, is a full service banking platform that is accessible to customers anywhere and anytime through the customer's smartphone or other web-enabled device. Revenues are currently being generated primarily through interchange and card revenue, deposit and wire transfer fees and university fees. The majority of revenue and expenses for BankMobile are a result of the Disbursement business acquisition.

The following tables present the operating results for Customers' reportable business segments for the three months ended March 31, 2017 and 2016. Customers has presented the financial information and disclosures for prior periods to reflect the segment disclosures as if they had been in effect for the periods presented. The segment financial results include directly attributable revenues and expenses. Corporate overhead costs are assigned to the Community Business Banking segment as those expenses are expected to continue following the planned disposition of BankMobile. Similarly, the preferred stock dividends have been allocated in their entirety to the Community Business Banking segment. The tax benefit assigned to BankMobile was based on an estimated effective tax rate of 38%.

In third quarter 2016, Customers announced its intent to sell BankMobile. Customers anticipates a sale to close within one year. Because BankMobile met the criteria to be classified as held for sale at March 31, 2017, the assets and liabilities of BankMobile have been presented as "Assets held for sale," "Non-interest bearing deposits held for sale" and "Other liabilities held for sale" on the consolidated balance sheets at March 31, 2017 and December 31, 2016. BankMobile's operating results and associated cash flows have been presented as "Discontinued operations" within the accompanying consolidated financial statements and prior period amounts have been reclassified to conform with the current period presentation. For more information on BankMobile discontinued operations, see NOTE 3 - DISCONTINUED OPERATIONS.

The BankMobile segment results presented below differ from the amounts reported as "Discontinued operations" on the consolidated financial statements primarily because of the internal funds transfer pricing methodology used by management to allocate interest income to BankMobile for the value provided to the Community Business Banking segment for the use of low/no cost deposits.

46

	Three Months Ended March 31, 2017
	Community Business Banking		BankMobile				Consolidated
Interest income	$	78,832	$	4,262	(1	)	$	83,094
Interest expense	20,656		20				20,676
Net interest income	58,176		4,242				62,418
Provision for loan losses	3,050		—				3,050
Non-interest income	5,427		17,327				22,754
Non-interest expense	30,147		19,219				49,366
Income before income tax expense	30,406		2,350				32,756
Income tax expense	6,116		893				7,009
Net income	24,290		1,457				25,747
Preferred stock dividends	3,615		—				3,615
Net income available to common shareholders	$	20,675	$	1,457			$	22,132
As of March 31, 2017
Goodwill and other intangibles	$	3,636	$	13,982			$	17,618
Total assets	$	9,833,721	$	72,915	(2	)	$	9,906,636
Total deposits	$	6,627,061	$	708,419			$	7,335,480

	Three Months Ended March 31, 2016
	Community Business Banking		BankMobile					Consolidated
Interest income	$	71,673	$	1,725		(1	)	$	73,398
Interest expense	15,764		7					15,771
Net interest income	55,909		1,718					57,627
Provision for loan losses	1,980		—					1,980
Non-interest income	5,267		227					5,494
Non-interest expense	31,871		2,035					33,906
Income (loss) before income tax expense (benefit)	27,325		(90		)			27,235
Income tax expense (benefit)	9,085		(34		)			9,051
Net income (loss)	18,240		(56		)			18,184
Preferred stock dividends	1,286		—					1,286
Net income (loss) available to common shareholders	$	16,954	$	(56	)			$	16,898
As of March 31, 2016
Goodwill and other intangibles	$	3,648	$	—				$	3,648
Total assets	$	9,036,212	$	2,661		(2	)	$	9,038,873
Total deposits	$	6,141,880	$	336,735				$	6,478,615

(1) - Amounts reported include funds transfer pricing of $4.3 million and $1.7 million, respectively, for the three months ended March 31, 2017 and 2016 credited to BankMobile for the value provided to the Community Business Banking segment for the use of low/no cost deposits.

(2) - Amounts reported exclude intra company receivables.

47

ITEM 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.

Cautionary Note Regarding Forward-Looking Statements

This report and all attachments hereto, as well as other written or oral communications made from time to time by us, may contain forward-looking information within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements relate to future events or future predictions, including events or predictions relating to future financial performance, and are generally identifiable by the use of forward-looking terminology such as “believe,” “expect,” “may,” “will,” “should,” “plan,” “intend,” or “anticipate” or the negative thereof or comparable terminology. Forward-looking statements reflect numerous assumptions, estimates and forecasts as to future events. No assurance can be given that the assumptions, estimates and forecasts underlying such forward-looking statements will accurately reflect future conditions, or that any guidance, goals, targets or projected results will be realized. The assumptions, estimates and forecasts underlying such forward-looking statements involve judgments with respect to, among other things, future economic, competitive, regulatory and financial market conditions and future business decisions, which may not be realized and which are inherently subject to significant business, economic, competitive and regulatory uncertainties and known and unknown risks, including the risks described under “Risk Factors” in Customers' Annual Report on Form 10-K for the fiscal year ended December 31, 2016 (the “2016 Form 10-K”), as such factors may be updated from time to time in our filings with the SEC, including our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K.  Our actual results may differ materially from those reflected in the forward-looking statements. You are cautioned not to place undue reliance on any forward-looking statements we make, which speak only as of the date they are made. We do not undertake any obligation to release publicly or otherwise provide any revisions to any forward-looking statements we may make, including any forward-looking financial information, to reflect events or circumstances occurring after the date hereof or to reflect the occurrence of unanticipated events, except as may be required under applicable law.

Management’s discussion and analysis represents an overview of the financial condition and results of operations, and highlights the significant changes in the financial condition and results of operations, as presented in the accompanying consolidated financial statements for Customers Bancorp, a financial holding company, and its wholly owned subsidiaries, including Customers Bank.  This information is intended to facilitate your understanding and assessment of significant changes and trends related to Customers' financial condition and results of operations as of and for the threemonths ended March 31, 2017.  All quarterly information in this Management’s Discussion and Analysis is unaudited. You should read this section in conjunction with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” included in Customers' 2016 Form 10-K.

Critical Accounting Policies

Customers has adopted various accounting policies that govern the application of accounting principles generally accepted in the United States of America and that are consistent with general practices within the banking industry in the preparation of its financial statements. Customers' significant accounting policies are described in “NOTE 4 - SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION” in Customers' audited financial statements included in its 2016 Form 10-K and updated in this report on Form 10-Q for the quarterly period ended March 31, 2017.

Certain accounting policies involve significant judgments and assumptions by Customers that have a material impact on the carrying value of certain assets and liabilities. Customers considers these accounting policies to be critical accounting policies. The judgment and assumptions used are based on historical experience and other factors, which are believed to be reasonable under the circumstances. Because of the nature of the judgments and assumptions management makes, actual results could differ from these judgments and estimates, which could have a material impact on the carrying values of Customers' assets and liabilities and its results of operations.

First Quarter Events of Note

Customers Bancorp continued its strong financial performance through first quarter 2017, with record net income available to common shareholders of $22.1 million, or $0.67 per fully diluted common share. Total assets were $9.9 billion at March 31, 2017, an increase of $0.5 billion from December 31, 2016, as Customers continued to moderate its balance sheet growth in recognition of the adverse effect that growth over $10 billion may have on the BankMobile business.

48

Asset quality remained exceptional with non-performing loans of $27.2 million, or 0.33% of total loans and total non-performing assets (non-performing loans and other real estate owned) only 0.30% of total assets at March 31, 2017, reflecting Customers' conservative lending practices and continued focus on positive operating leverage and risk management. Although slightly elevated from non-performing loans of 0.22% of total loans at December 31, 2016, Customers' level of non-performing loans at March 31, 2017 remained well below industry average non-performing loans of 1.55% and Customers' peer group non-performing loans of 0.89%. Customers' capital ratios at the holding company and its bank subsidiary continue to exceed the “well-capitalized” threshold established by regulation at the Bank and exceed the applicable Basel III regulatory threshold ratios for the Bancorp and the Bank at March 31, 2017. Customers' Tier 1 leverage ratio was 9.04%, and its total risk-based capital ratio was 12.99%, at March 31, 2017.

Customers achieved targeted milestones in first quarter 2017, with a return on average common equity of 13.80%, a return on average assets of 1.09%, and an efficiency ratio from continuing operations of 43.3%. The BankMobile operating segment also became profitable in first quarter 2017, with net income of $1.5 million and total non-interest bearing deposits of $702.4 million. BankMobile remains classified as held for sale at March 31, 2017 and its operating activities are presented as discontinued operations throughout the accompanying consolidated financial statements.

Results of Operations

Three Months Ended March 31, 2017 Compared to Three Months Ended March 31, 2016

Net income available to common shareholders increased $5.2 million, or 31.0%, to $22.1 million for the three months ended March 31, 2017 when compared to net income available to common shareholders of $16.9 million for the three months ended March 31, 2016. The increased net income available to common shareholders primarily resulted from an increase in net interest income of $4.8 million, largely reflecting the growth in interest earning assets over the past twelve months, an increase in non-interest income of $0.2 million, a decrease in non-interest expense of $1.7 million, and a decrease in income tax expense of $2.0 million, partially offset by an increase in the provision for loan losses of $1.1 million and an increase in preferred stock dividends of $2.3 million.

Net interest income from continuing operations of $62.4 million increased $4.8 million, or 8.3%, for the three months ended March 31, 2017 when compared to net interest income from continuing operations of $57.6 million for the three months ended March 31, 2016. This increase resulted primarily from an increase in the average balance of interest-earning assets of $1.2 billion in first quarter 2017, offset in part by a 15-basis-point decline in net interest margin (tax-equivalent) to 2.73% for first quarter 2017 from 2.88% for first quarter 2016.

The provision for loan losses from continuing operations of $3.1 million increased $1.1 million for the three months ended March 31, 2017 when compared to the provision for loan losses from continuing operations of $2.0 million for the three months ended March 31, 2016. This increase was primarily the result of an increase in the outstanding balance of loans receivable of $454.4 million and an increase in specific reserves for impaired loans during first quarter 2017.

Non-interest income from continuing operations of $5.4 million increased$0.2 million, or 3.0%, for the three months ended March 31, 2017 when compared to non-interest income from continuing operations of $5.3 million for the three months ended March 31, 2016. This increase was primarily the result of increased gains on sales of loans of $0.7 million, increased income from derivative-and-hedging-related activity of $0.7 million, increased loan fees of $0.3 million and increased income from bank-owned life insurance policies of $0.2 million, offset in part by a $1.7 million other-than-temporary impairment loss recognized on Customers' investment in Religare Enterprises equity securities.

Non-interest expense from continuing operations of $30.1 million decreased $1.7 million, or 5.4%, for the three months ended March 31, 2017 when compared to non-interest expense from continuing operations of $31.9 million for the three months ended March 31, 2016. This decrease resulted primarily from a decrease in FDIC assessments of $2.3 million and a reduction of $1.2 million related to one-time charges for legal matters recognized in first quarter 2016. These decreases were offset in part by increases in technology costs of $0.9 million and professional services of $0.7 million.

Income tax expense from continuing operations of $7.7 million decreased $2.0 million, or 20.6%, for the three months ended March 31, 2017 when compared to income tax expense from continuing operations of $9.7 million for the three months ended March 31, 2016. The decrease in income tax expense was driven primarily by a tax benefit of $2.6 million for the tax effect of the increase in the fair value since the award date for restricted stock units vesting and the exercise of stock options and a tax benefit of $3.5 million for the development of tax strategies that will allow for the recognition of the tax benefit from losses totaling $9.0 million that have been recorded for impairment charges on Religare Enterprises equity securities, partially offset

49

by an increase in taxable income from continuing operations of $5.6 million in first quarter 2017 compared to first quarter 2016.

The net loss from discontinued operations of $1.2 million increased $0.1 million, or 4.7%, for the three months ended March 31, 2017 when compared to the net loss from discontinued operations of $1.1 million for the three months ended March 31, 2016. First quarter 2017 includes the operations of the Disbursement business acquired in June 2016. Total non-interest income was $17.3 million, an increase of $17.1 million over first quarter 2016, and total non-interest expense was $19.2 million, an increase of $17.2 million over first quarter 2016. The increase in non-interest income and non-interest expense reported within the loss from discontinued operations was predominantly a result of the acquisition of the Disbursement business. The net loss from discontinued operations includes a tax benefit of $0.7 million for both first quarter 2017 and 2016.

Preferred stock dividends of $3.6 million increased $2.3 million, or 181.1%, for the three months ended March 31, 2017 when compared to preferred stock dividends of $1.3 million for the three months ended March 31, 2016. This increase was the result of preferred stock issuances totaling $142.5 million in April 2016 (dividends at 6.45%) and September 2016 (dividends at 6.00%).

50

Net Interest Income from Continuing Operations

Net interest income (the difference between the interest earned on loans, investments and interest-earning deposits with banks, and interest paid on deposits, borrowed funds and subordinated debt) is the primary source of Customers' earnings. 

The following table summarizes Customers' net interest income from continuing operations and related spread and margin for the periods indicated.

	Three Months Ended March 31,
	2017						2016
	Average Balance		Interest Income or Expense		Average Yield or Cost (%)		Average Balance		Interest Income or Expense		Average Yield or Cost (%)
(amounts in thousands)
Assets
Interest-earning deposits	$	498,364	$	973	0.79	%	$	184,368	$	246	0.53	%
Investment securities (A)	829,730		5,887		2.88	%	562,459		3,709		2.64	%
Loans held for sale	1,426,701		13,946		3.96	%	1,563,399		14,106		3.63	%
Loans receivable (B)	6,427,682		61,461		3.88	%	5,678,872		54,472		3.86	%
Other interest-earning assets	75,980		827		4.41	%	80,135		865		4.34	%
Total interest-earning assets	9,258,457		83,094		3.63	%	8,069,233		73,398		3.66	%
Non-interest-earning assets	271,606						292,336
Assets held for sale	77,478						2,664
Total assets	$	9,607,541					$	8,364,233
Liabilities
Interest checking accounts	$	318,248	497		0.63	%	$	128,605	195		0.61	%
Money market deposit accounts	3,155,674		6,225		0.80	%	2,949,914		4,093		0.56	%
Other savings accounts	39,947		23		0.22	%	38,813		18		0.19	%
Certificates of deposit	2,699,317		7,572		1.14	%	2,356,464		5,902		1.01	%
Total interest-bearing deposits	6,213,186		14,317		0.93	%	5,473,796		10,208		0.75	%
Borrowings	1,130,490		6,353		2.28	%	1,480,828		5,559		1.51	%
Total interest-bearing liabilities	7,343,676		20,670		1.14	%	6,954,624		15,767		0.91	%
Non-interest-bearing deposits	524,211						428,925
Non-interest-bearing deposits held for sale	790,983						348,648
Total deposits and borrowings	8,658,870				0.97	%	7,732,197				0.82	%
Other non-interest-bearing liabilities	50,351						43,620
Liabilities held for sale	30,326						2,407
Total liabilities	8,739,547						7,778,224
Shareholders’ Equity	867,994						586,009
Total liabilities and shareholders’ equity	$	9,607,541					$	8,364,233
Net interest earnings from continuing operations			62,424						57,631
Tax-equivalent adjustment (C)			93						104
Net interest earnings from continuing operations			$	62,517					$	57,735
Interest spread					2.66	%					2.84	%
Net interest margin					2.73	%					2.87	%
Net interest margin tax equivalent (C)					2.73	%					2.88	%

(A) For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.

(B) Includes non-accrual loans, the effect of which is to reduce the yield earned on loans, and deferred loan fees.

(C) Non-GAAP tax-equivalent basis, using a 35% statutory tax rate to approximate interest income as a taxable asset.

51

The following table presents the dollar amount of changes in interest income from continuing operations and interest expense from continuing operations for the major categories of interest-earning assets and interest-bearing liabilities. Information is provided for each category of interest-earning assets and interest-bearing liabilities with respect to (i) changes attributable to volume (i.e., changes in average balances multiplied by the prior-period average rate) and (ii) changes attributable to rate (i.e., changes in average rate multiplied by prior-period average balances). For purposes of this table, changes attributable to both rate and volume which cannot be segregated have been allocated proportionately to the change due to volume and the change due to rate.

	Three Months Ended March 31,
	2017 vs. 2016
	Increase (Decrease) due to Change in
	Rate			Volume			Total
(amounts in thousands)
Interest income from continuing operations:
Interest-earning deposits	$	160		$	567		$	727
Investment securities	300			1,878			2,178
Loans held for sale	1,175			(1,335		)	(160		)
Loans receivable	249			6,740			6,989
Other interest-earning assets	12			(50		)	(38		)
Total interest income from continuing operations	1,896			7,800			9,696
Interest expense from continuing operations:
Interest checking accounts	8			294			302
Money market deposit accounts	1,837			295			2,132
Savings accounts	4			1			5
Certificates of deposit	786			884			1,670
Total interest-bearing deposits	2,635			1,474			4,109
Borrowings	2,317			(1,523		)	794
Total interest expense from continuing operations	4,952			(49		)	4,903
Net interest income from continuing operations	$	(3,056	)	$	7,849		$	4,793

Net interest income from continuing operations for the three months ended March 31, 2017 was $62.4 million, an increase of $4.8 million, or 8.3%, from net interest income from continuing operations of $57.6 million for the three months ended March 31, 2016, as average loan and security balances increased $0.9 billion. Net interest margin contracted by 15 basis points to 2.73% for first quarter 2017 compared to 2.88% for first quarter 2016 due to a 15 basis point increase in the cost of deposits and borrowings combined with the dilutive effect on asset yields caused by an increase in the average balance of the investment securities portfolio of $267.3 million and interest earning deposits of $314.0 million at a lower yield than that of the loan portfolio.

• Commercial loan average balances increased $347 million, including commercial loans to mortgage banking companies, in first quarter 2017 compared to first quarter 2016.

• Multi-family average loan balances increased $243 million in first quarter 2017 compared to first quarter 2016.

• The net interest margin declined to 2.73% in first quarter 2017 as the average yield earned on assets decreased 3 basis points, while the cost of funding the portfolio increased 15 basis points.

Interest expense from continuing operations on total interest-bearing deposits increased $4.1 million in first quarter 2017 compared to first quarter 2016. This increase resulted from increased deposit volume as average interest-bearing deposits increased $0.7 billion for the three months ended March 31, 2017 compared to average interest-bearing deposits for the three months ended March 31, 2016. The average rate on interest-bearing deposits increased 18 basis points for first quarter 2017 compared to first quarter 2016, reflecting higher interest rates offered by Customers on its money market deposit accounts and certificates of deposits in order to remain competitive and attract new and retain existing deposit customers.

52

Interest expense from continuing operations on borrowings increased $0.8 million in first quarter 2017 compared to first quarter 2016. This increase was primarily driven by a higher average rate on borrowings, which increased 77 basis points for first quarter 2017 compared to first quarter 2016, primarily as a result of a decrease in the proportion of lower rate short term borrowings in relation to total borrowings and higher rates on short-term borrowings.

Provision for Loan Losses from Continuing Operations

The provision for loan losses from continuing operations increased by $1.1 million to $3.1 million for the three months ended March 31, 2017, compared to $2.0 million for the same period in 2016. The provision for loan losses from continuing operations of $3.1 million included provisions of $0.5 million for new loan growth and $2.5 million for specific reserves on impaired loans. The first quarter 2016 provision for loan losses from continuing operations included provisions for loan growth net of qualitative considerations of $0.8 million and specific reserves on impaired loans of $1.4 million, offset in part by increased estimated cash flows expected to be collected on purchased-credit impaired loans of $0.3 million.

For more information about the provision and allowance for loan losses and our loss experience, see “Credit Risk” and “Asset Quality” herein.

Non-Interest Income from Continuing Operations

The table below presents the components of non-interest income from continuing operations for the three months ended March 31, 2017 and 2016.

	Three Months Ended March 31,
	2017			2016
(amounts in thousands)
Mortgage warehouse transactional fees	$	2,221		$	2,548
Bank-owned life insurance	1,367			1,123
Gain on sale of loans	1,328			644
Deposit fees	324			254
Interchange and card revenue	203			144
Mortgage loans and banking income	155			165
Gain on sale of investment securities	—			26
Impairment loss on investment securities	(1,703		)	—
Other	1,532			363
Total non-interest income from continuing operations	$	5,427		$	5,267

Non-interest income from continuing operations increased$0.2 million during the three months ended March 31, 2017 to $5.4 million, compared to $5.3 million for the three months ended March 31, 2016. The increase in first quarter 2017 was primarily a result of an increase of $1.2 million in other income resulting from derivative-and-hedging-related activity of $0.7 million, increased loans fees of $0.3 million, increased income from bank-owned life insurance policies of $0.2 million and an increase in gains realized on sales of loans of $0.7 million as a result of increased Small Business Administration ("SBA") loan sales and the sale of approximately $95 million of multi-family loans, partially offset by an other than temporary impairment loss of $1.7 million recognized on Customers' holdings of Religare Enterprises equity securities based on a change in management's intent to hold the securities until a recovery in the market price.

53

Non-Interest Expense from Continuing Operations

The table below presents the components of non-interest expense from continuing operations for the three months ended March 31, 2017 and 2016.

	Three Months Ended March 31,
	2017			2016
(amounts in thousands)
Salaries and employee benefits	$	16,163		$	16,397
Technology, communication and bank operations	3,319			2,385
Professional services	2,993			2,321
Occupancy	2,586			2,238
FDIC assessments, taxes, and regulatory fees	1,632			3,841
Loan workout	521			418
Advertising and promotion	180			142
Other real estate owned (income) expense	(55		)	287
Other	2,808			3,842
Total non-interest expense from continuing operations	$	30,147		$	31,871

Non-interest expense from continuing operations was $30.1 million for the three months ended March 31, 2017, a decrease of $1.7 million from non-interest expense of $31.9 million for the three months ended March 31, 2016.

Salaries and employee benefits, which represent the largest component of non-interest expense, decreased$0.2 million, or 1.4%, to $16.2 million for the three months ended March 31, 2017 from $16.4 million for the three months ended March 31, 2016. The decrease was primarily attributable to management's efforts to control expenses.

Technology, communication and bank operations expenses increased by $0.9 million, or 39.2%, to $3.3 million for the three months ended March 31, 2017 from $2.4 million for the three months ended March 31, 2016. The increase was primarily attributable to the organic growth of the Bank.

Professional services from continuing operations increased by $0.7 million, or 29.0%, to $3.0 million for the three months ended March 31, 2017 from $2.3 million for the three months ended March 31, 2016. The increase was primarily attributable to increases in consulting, lending service fees, and other professional services to support a $9.9 billion Bank.

FDIC assessments, taxes, and regulatory fees decreased by $2.2 million, or 57.5%, to $1.6 million for the three months ended March 31, 2017 from $3.8 million for the three months ended March 31, 2016. This decrease was primarily related to a lower insurance assessment charged by the FDIC as the FDIC's Deposit Insurance Fund reached a targeted ratio.

Other expenses from continuing operations decreased by $1.0 million, or 26.9%, to $2.8 million for the three months ended March 31, 2017 from $3.8 million for the three months ended March 31, 2016. The decrease was primarily attributable to one-time charges associated with legal matters of $1.2 million recognized in first quarter 2016.

Income Taxes from Continuing Operations

Income tax expense from continuing operations decreased $2.0 million for the three months ended March 31, 2017 to $7.7 million, compared to $9.7 million in the same period of 2016. The decrease in income tax expense was driven primarily by a benefit of $2.6 million for the tax effect of the increase in the fair value since the award date for restricted stock units vesting and the exercise of stock options and a tax benefit of $3.5 million for the development of strategies that will allow for the recognition of the tax benefit from losses totaling $9.0 million that have been recorded for impairment charges on Religare Enterprises equity securities, partially offset by an increase in taxable income from continuing operations of $5.6 million in first quarter 2017 compared to first quarter 2016.

54

Discontinued Operations

The net loss from discontinued operations of $1.2 million increased $0.1 million, or 4.7%, for the three months ended March 31, 2017 when compared to the net loss from discontinued operations of $1.1 million for the three months ended March 31, 2016. First quarter 2017 includes the operations of the Disbursement business acquired in June 2016. Total non-interest income was $17.3 million, an increase of $17.1 million over first quarter 2016, and total non-interest expense was $19.2 million, an increase of $17.2 million over first quarter 2016. The increase in non-interest income and non-interest expense reported within the loss from discontinued operations was predominantly a result of the acquisition of the Disbursement business. The net loss from discontinued operations includes a tax benefit of $0.7 million for both first quarter 2017 and 2016.

Preferred Stock Dividends

Preferred stock dividends of $3.6 million increased $2.3 million, or 181.1%, for the three months ended March 31, 2017 when compared to preferred stock dividends of $1.3 million for the three months ended March 31, 2016. This increase was the result of preferred stock issuances totaling $142.5 million in April 2016 (dividends at 6.45%) and September 2016 (dividends at 6.00%).

Financial Condition

General

Total assets were $9.9 billion at March 31, 2017.  This represented a $0.5 billion, or 5.6%, increase from total assets of $9.4 billion at December 31, 2016. The major change in Customers' financial position occurred as the result of an increase in our investment portfolio, which increased by $0.5 billion since December 31, 2016, or 106.2%, to $1.0 billion at March 31, 2017, offsetting a seasonal decline for commercial loans to mortgage companies. Total loans outstanding were $8.3 billion at March 31, 2017 and December 31, 2016, as a result of management's planned moderation of loan growth as it implements its strategic initiatives in preparation for crossing the $10 billion asset threshold. In addition to the increase in investments, commercial loans held for investment increased $0.3 billion, or 5.0%, to $6.1 billion at March 31, 2017 compared to $5.8 billion at December 31, 2016, and consumer loans, which increased $166.8 million to $465.4 million at March 31, 2017 from $298.7 million at December 31, 2016. These increases were partially offset by commercial loans to mortgage companies held for sale, which decreased $0.4 billion, or 20.4%, to $1.7 billion at March 31, 2017 compared to $2.1 billion at December 31, 2016.

Total liabilities were $9.0 billion at March 31, 2017. This represented a $0.5 billion, or 5.9%, increase from $8.5 billion at December 31, 2016. The increase in total liabilities resulted from FHLB borrowings, which increased by $0.3 billion, or 38.9%, to $1.2 billion at March 31, 2017 from $0.9 billion at December 31, 2016, and federal funds purchased, which increased $132.0 million, or 159.0%, to $215.0 million at March 31, 2017 from $83.0 million at December 31, 2016. Overall deposits remained relatively stable, with deposits from continuing operations decreasing $219.9 million, or 3.2%, to $6.6 billion at March 31, 2017 from $6.8 billion at December 31, 2016, and non-interest bearing deposits held for sale (from the BankMobile business) increasing $249.0 million, or 54.9%, to $702.4 million at March 31, 2017 from $453.4 million at December 31, 2016.

55

The following table sets forth certain key condensed balance sheet data as of March 31, 2017 and December 31, 2016:

	March 31, 2017			December 31, 2016
(amounts in thousands)
Cash and cash equivalents	$	157,130		$	244,709
Investment securities available for sale, at fair value	1,017,300			493,474
Loans held for sale, at fair value	1,684,548			2,117,510
Loans receivable	6,596,747			6,142,390
Allowance for loan losses	(39,883		)	(37,315		)
Total assets	9,906,636			9,382,736
Total deposits	6,627,061			6,846,980
Non-interest bearing deposits held for sale	702,410			453,394
Federal funds purchased	215,000			83,000
FHLB advances	1,206,550			868,800
Other borrowings	87,289			87,123
Subordinated debt	108,807			108,783
Total liabilities	9,026,819			8,526,864
Total shareholders’ equity	879,817			855,872
Total liabilities and shareholders’ equity	9,906,636			9,382,736

Cash and Cash Equivalents

Cash and cash equivalents include cash and due from banks and interest-earning deposits. Cash and due from banks consists mainly of vault cash and cash items in the process of collection.  These balances totaled $5.0 million at March 31, 2017. This represents a $12.5 milliondecrease from $17.5 million at December 31, 2016.  These balances vary from day to day, primarily due to variations in customers’ deposits with the Bank. Interest-earning deposits consist of cash deposited at other banks, primarily the Federal Reserve Bank of Philadelphia. Interest-earning deposits were $152.1 million and $227.2 million at March 31, 2017 and December 31, 2016, respectively.

Investment Securities

The investment securities portfolio is an important source of interest income and liquidity. At March 31, 2017, investments consisted of residential and commercial real estate mortgage-backed securities guaranteed by an agency of the United States government, corporate notes and marketable equity securities. In addition to generating revenue, the investment portfolio is maintained to manage interest-rate risk, provide liquidity and collateral for borrowings, and diversify the credit risk of interest-earning assets. The portfolio is structured to maximize net interest income, given changes in the economic environment, liquidity position, and balance sheet mix.

At March 31, 2017, investment securities were $1.0 billion compared to $493.5 million at December 31, 2016, an increase of $523.8 million. The increase was primarily the result of purchases of commercial real estate mortgage-backed securities of $425.8 million, and purchases of corporate securities of $112.7 million during the three months ended March 31, 2017, offset in part by principal repayments of $11.8 million and net decreases in fair values of $2.8 million.

Loans

Existing lending relationships are primarily with small and middle market businesses and individual consumers primarily in Bucks, Berks, Chester, Montgomery, Delaware, and Philadelphia Counties, Pennsylvania; Camden and Mercer Counties, New Jersey; and Westchester County and New York City, New York; and the New England area. The loans to mortgage banking companies is a nation-wide portfolio. The loan portfolio consists primarily of loans to support mortgage banking companies’ funding needs, multi-family/commercial real estate, and commercial and industrial loans. The Bank continues to focus on small and middle market business loans to grow its commercial lending efforts, expand its specialty mortgage warehouse lending business, and expand its multi-family/commercial real estate lending business.

56

Commercial Lending

Customers' commercial lending is divided into four groups: Business Banking, Small and Middle Market Business Banking, Multi-family and Commercial Real Estate Lending, and Mortgage Banking Lending. This grouping is designed to allow for more effective resource deployment, higher standards of risk management, stronger oversight of asset quality, better management of interest rate risk and higher productivity levels.

The commercial lending group focuses primarily on companies with annual revenues ranging from $1 million to $100 million, which typically have credit requirements between $0.5 million and $10 million.

The small and middle market business banking platform originates loans, including Small Business Administration loans, through the branch network sales force and a team of dedicated relationship managers. The support administration of this platform is centralized including risk management, product management, marketing, performance tracking and overall strategy. Credit and sales training has been established for Customers' sales force, ensuring that it has small business experts in place providing appropriate financial solutions to the small business owners in its communities. A division approach focuses on industries that offer high asset quality and are deposit rich to drive profitability.

In 2009, Customers launched its lending to mortgage banking businesses products, which primarily provides financing to mortgage bankers for residential mortgage originations from loan closing until sale in the secondary market. Many providers of liquidity in this segment exited the business in 2009 during a period of market turmoil. Customers saw an opportunity to provide liquidity to this business segment at attractive spreads. There was also the opportunity to attract escrow deposits and to generate fee income in this business.

The goal of the mortgage banking business lending group is to provide liquidity to mortgage companies. These loans are primarily used by mortgage companies to fund their pipelines from closing of individual mortgage loans until their sale into the secondary market. The underlying residential loans are taken as collateral for the Bank’s loans. As of March 31, 2017, loans in the warehouse lending portfolio totaled $1.7 billion and are designated as held for sale.

The goal of the Bank’s multi-family lending group is to build a portfolio of high-quality multi-family loans within the Bank’s covered markets, while cross selling other products and services. This product primarily targets refinancing existing loans with other banks using conservative underwriting standards and provides purchase money for new acquisitions by borrowers. The primary collateral for these loans is a first lien mortgage on the multi-family property, plus an assignment of all leases related to such property. As of March 31, 2017, the Bank had multi-family loans of $3.4 billion outstanding, making up approximately 41.5% of the Bank’s total loan portfolio, compared to $3.2 billion, or approximately 38.9% of the total loan portfolio at December 31, 2016.

As of March 31, 2017, the Bank had $7.8 billion in commercial loans outstanding, totaling approximately 94.4% of its total loan portfolio, which includes loans held for sale, compared to $8.0 billion commercial loans outstanding, composing approximately 96.4% of its loan portfolio at December 31, 2016.

Consumer Lending

Customers provides home equity and residential mortgage loans to customers. Underwriting standards for home equity lending are conservative and lending is offered to solidify customer relationships and grow relationship revenues in the long term. This lending is important in Customers' efforts to grow total relationship revenues for its consumer households. As of March 31, 2017, the Bank had $465.4 million in consumer loans outstanding, or 5.6%of the Bank’s total loan portfolio, which includes loans held for sale. The Bank plans to expand its product offerings in real estate secured consumer lending.

Customers Bank has launched a community outreach program in Philadelphia to finance homeownership in urban communities. As part of this program, the Bank is offering an “Affordable Mortgage Product”. This community outreach program is penetrating the underserved population, especially in low and moderate income neighborhoods. As part of this commitment, a limited purpose office was opened in Progress Plaza, 1501 North Broad Street, Philadelphia, PA. The program includes homebuyer seminars that prepare potential homebuyers for homeownership by teaching money management and budgeting skills, including the financial responsibilities that come with having a mortgage and owning a home. The “Affordable Mortgage Product” is offered throughout Customers Bank’s assessment areas.

57

Loans Held for Sale

The composition of loans held for sale as of March 31, 2017 and December 31, 2016 was as follows:

	March 31,		December 31,
	2017		2016
(amounts in thousands)
Commercial loans:
Mortgage warehouse loans, at fair value	$	1,684,228	$	2,116,815
Consumer loans:
Residential mortgage loans, at fair value	320		695
Loans held for sale	$	1,684,548	$	2,117,510

At March 31, 2017, loans held for sale totaled $1.7 billion, or 20.3% of the total loan portfolio, and $2.1 billion, or 25.6% of the total loan portfolio, at December 31, 2016.

Mortgage warehouse loans held for sale at March 31, 2017 decreased $432.6 million when compared to December 31, 2016. The decrease resulted primarily from a cyclical seasonal decline. Mortgage warehouse loan balances are typically elevated during the summer months when home-purchasing activity is usually stronger.

Held-for-sale loans are carried on the balance sheet at either fair value (due to the election of the fair value option) or the lower of cost or fair value. An allowance for loan losses is not recorded on loans that are held for sale.

Loans Receivable

Loans receivable (excluding loans held for sale), net of the allowance for loan losses, increased by $451.8 million to $6.6 billion at March 31, 2017 from $6.1 billion at December 31, 2016. Loans receivable as of March 31, 2017 and December 31, 2016 consisted of the following:

	March 31,			December 31,
	2017			2016
(amounts in thousands)
Commercial:
Multi-family	$	3,438,482		$	3,214,999
Commercial and industrial (including owner occupied commercial real estate)	1,390,319			1,370,853
Commercial real estate non-owner occupied	1,230,738			1,193,715
Construction	74,956			64,789
Total commercial loans	6,134,495			5,844,356
Consumer:
Residential real estate	363,264			193,502
Manufactured housing	99,182			101,730
Other	2,640			2,726
Total consumer loans	465,086			297,958
Total loans receivable	6,599,581			6,142,314
Deferred (fees)/costs and unamortized (discounts)/premiums, net	(2,834		)	76
Allowance for loan losses	(39,883		)	(37,315		)
Loans receivable, net of allowance for loan losses	$	6,556,864		$	6,105,075

58

Credit Risk

Customers manages credit risk by maintaining diversification in its loan portfolio, establishing and enforcing prudent underwriting standards, diligent collection efforts and continuous and periodic loan classification reviews. Management also considers the effect of credit risk on financial performance by maintaining an adequate allowance for loan losses. Credit losses are charged to the allowance for loan losses when they are identified, and provisions are added to the allowance for loan losses when and as appropriate. The adequacy of the allowance for loan losses, maintained at a level to absorb estimated incurred losses in the held for investment portfolio as of the last day of the reporting period, is evaluated at least quarterly.

The provision for loan losses was $3.1 million and $2.0 million for the three months ended March 31, 2017 and 2016, respectively. The allowance for loan losses maintained for loans receivable (excludes loans held for sale) was $39.9 million, or 0.60% of loans receivable, at March 31, 2017 and $37.3 million, or 0.61% of loans receivable, at December 31, 2016. Net charge-offs were $0.5 million for the three months ended March 31, 2017, an increase of $0.9 million compared to the same period in 2016.  The increase in net charge-offs in first quarter 2017 was mainly driven by an increase in charge-off activity in Customers' acquired loan portfolio of $0.7 million.

The chart below depicts changes in the Bank’s allowance for loan losses for the periods indicated. The amounts presented for the provision for loan losses below do not include the effect of changes to estimated benefits resulting from the FDIC loss share arrangements for the covered loans for periods prior to the termination of the FDIC loss sharing agreements.

Analysis of the Allowance for Loan Losses

	Three Months Ended March 31,
	2017		2016
(amounts in thousands)
Balance at the beginning of the period	$	37,315	$	35,647
Loan charge-offs (1)
Commercial and industrial	198		—
Commercial real estate non-owner occupied	404		—
Residential real estate	221		—
Other consumer	—		42
Charge-offs for BankMobile loans (2)	20		—
Total Charge-offs	843		42
Loan recoveries (1)
Commercial and industrial	215		56
Commercial real estate non-owner occupied	—		8
Construction	81		433
Residential real estate	21		—
Other consumer	2		—
Recoveries for BankMobile loans (2)	42		—
Total Recoveries	361		497
Total net charge-offs/(recoveries)	482		(455		)
Provision for loan losses	3,050		1,503
Balance at the end of the period	$	39,883	$	37,605

(1) Charge-offs and recoveries on purchased-credit-impaired loans that are accounted for in pools are recognized on a net basis when the pool matures.

(2) Includes activities for BankMobile-related loans, primarily overdrawn deposit accounts.

The allowance for loan losses is based on a quarterly evaluation of the loan portfolio and is maintained at a level that management considers adequate to absorb probable losses incurred as of the balance sheet date. All commercial loans are assigned credit risk ratings, based upon an assessment of the borrower, the structure of the transaction and the available collateral and/or guarantees. All loans are monitored regularly by the responsible officer, and the risk ratings are adjusted when

59

considered appropriate. The risk assessment allows management to identify problem loans timely. Management considers a variety of factors, and recognizes the inherent risk of loss that always exists in the lending process. Management uses a disciplined methodology to estimate an appropriate level of allowance for loan losses. See “Asset Quality” for further discussion of the allowance for loan losses.

Approximately 85% of the Bank’s commercial real estate, commercial and residential construction, consumer residential and commercial and industrial loan types have real estate as collateral (collectively, “the real estate portfolio”). The Bank’s lien position on the real estate collateral will vary on a loan-by-loan basis and will change as a result of changes in the value of the collateral. Current appraisals providing current value estimates of the property are received when the Bank’s credit group determines that the facts and circumstances have significantly changed since the date of the last appraisal, including that real estate values have deteriorated. The credit committee and loan officers review loans that are fifteen or more days delinquent and all non-accrual loans on a periodic basis. In addition, loans where the loan officers have identified a “borrower of interest” are discussed to determine if additional analysis is necessary to apply the risk rating criteria properly. The risk ratings for the real estate loan portfolio are determined based upon the current information available, including but not limited to discussions with the borrower, updated financial information, economic conditions within the geographic area and other factors that may affect the cash flow of the loan. If a loan is impaired and individually evaluated for impairment, the collateral value, discounted cash flow, or loan market value analysis is used to estimate the amount of proceeds to be collected, and compare that estimated amount, net of estimated selling costs as applicable, to the outstanding loan balance to estimate the amount of impairment. Appraisals used in this evaluation process are typically less than two years aged. For loans where real estate is not the primary source of collateral, updated financial information is obtained, including accounts receivable and inventory aging reports and relevant supplemental financial data to estimate the fair value of the loan and compared, net of estimated selling costs, to the outstanding loan balance to estimate the required reserve.

These impairment measurements are inherently subjective as they require material estimates, including, among others, estimates of property values in appraisals, the amounts and timing of expected future cash flows on individual loans, and general considerations for historical loss experience, economic conditions, uncertainties in estimating losses and inherent risks in the various credit portfolios, all of which require judgment and may be susceptible to significant change over time and as a result of changing economic conditions or other factors. Pursuant to ASC 310-10-35 - Loan Impairment and ASC 310-40 - Troubled Debt Restructurings by Creditors, impaired loans, consisting primarily of non-accrual and restructured loans, are considered in the methodology for determining the allowance for loan losses. Impaired loans are generally evaluated based on the expected future cash flows or the fair value of the underlying collateral (less estimated costs to sell) if principal repayment is expected to come from the sale or operation of such collateral.

Asset Quality

Customers divides its loan portfolio into two categories to analyze and understand loan activity and performance: loans that were originated and loans that were acquired. Customers' originated loans were subject to the current underwriting standards that were put in place in 2009. Management believes this segmentation better reflects the risk in the portfolio and the various types of reserves that are available to absorb loan losses that may emerge in future periods. Credit losses from originated loans are absorbed by the allowance for loan losses. Credit losses from acquired loans are absorbed by the allowance for loan losses, nonaccretable difference fair value marks, and cash reserves, as described below. The allowance for loan losses is intended to absorb only those losses estimated to have been incurred after acquisition, whereas the fair value mark and cash reserves absorb losses estimated to have been embedded in the acquired loans at acquisition. The schedule that follows includes both loans held for sale and loans held for investment.

60

Asset Quality at March 31, 2017

Loan Type	Total Loans			Current			30-89 Days Past Due		90 Days or More Past Due and Accruing		Non- accrual/ NPL (a)		OREO (b)		NPA (a)+(b)		NPL to Loan Type (%)		NPA to Loans + OREO (%)
(amounts in thousands)
Originated Loans
Multi-Family	$	3,435,109		$	3,435,109		$	—	$	—	$	—	$	—	$	—	—	%	—	%
Commercial & Industrial (1)	1,294,031			1,274,212			—		—		19,819		100		19,919		1.53	%	1.54	%
Commercial Real Estate Non-Owner Occupied	1,197,729			1,197,729			—		—		—		—		—		—	%	—	%
Residential	113,043			111,587			1,075		—		381		—		381		0.34	%	0.34	%
Construction	74,955			74,955			—		—		—		—		—		—	%	—	%
Other consumer	169			169			—		—		—		—		—		—	%	—	%
Total Originated Loans	6,115,036			6,093,761			1,075		—		20,200		100		20,300		0.33	%	0.33	%
Loans Acquired
Bank Acquisitions	161,200			152,938			2,303		1,066		4,893		2,336		7,229		3.04	%	4.42	%
Loan Purchases	323,345			313,354			4,009		3,916		2,066		302		2,368		0.64	%	0.73	%
Total Loans Acquired	484,545			466,292			6,312		4,982		6,959		2,638		9,597		1.44	%	1.97	%
Deferred fees and unamortized discounts, net	(2,834		)	(2,834		)	—		—		—		—		—
Total Loans Receivable	6,596,747			6,557,219			7,387		4,982		27,159		2,738		29,897		0.41	%	0.45	%
Total Loans Held for Sale	1,684,548			1,684,548			—		—		—		—		—
Total Portfolio	$	8,281,295		$	8,241,767		$	7,387	$	4,982	$	27,159	$	2,738	$	29,897	0.33	%	0.36	%

(1) Commercial & industrial loans, including owner occupied commercial real estate loans.

61

Asset Quality at March 31, 2017 (continued)

Loan Type	Total Loans			NPL		ALL		Cash Reserve		Total Credit Reserves		Reserves to Loans (%)		Reserves to NPLs (%)
(amounts in thousands)
Originated Loans
Multi-Family	$	3,435,109		$	—	$	12,283	$	—	$	12,283	0.36	%	—	%
Commercial & Industrial (1)	1,294,031			19,819		14,678		—		14,678		1.13	%	74.06	%
Commercial Real Estate Non-Owner Occupied	1,197,729			—		4,681		—		4,681		0.39	%	—	%
Residential	113,043			381		2,197		—		2,197		1.94	%	576.64	%
Construction	74,955			—		885		—		885		1.18	%	—	%
Other consumer	169			—		9		—		9		5.33	%	—	%
Total Originated Loans	6,115,036			20,200		34,733		—		34,733		0.57	%	171.95	%
Loans Acquired
Bank Acquisitions	161,200			4,893		4,866		—		4,866		3.02	%	99.45	%
Loan Purchases	323,345			2,066		284		814		1,098		0.34	%	53.15	%
Total Loans Acquired	484,545			6,959		5,150		814		5,964		1.23	%	85.70	%
Deferred fees and unamortized discounts, net	(2,834		)	—		—		—		—
Total Loans Receivable	6,596,747			27,159		39,883		814		40,697		0.62	%	149.85	%
Total Loans Held for Sale	1,684,548			—		—		—		—
Total Portfolio	$	8,281,295		$	27,159	$	39,883	$	814	$	40,697	0.49	%	149.85	%

(1) Commercial & industrial loans, including owner occupied commercial real estate.

Originated Loans

Post 2009 originated loans (excluding held-for-sale loans) totaled $6.1 billion, or 92.7% of total loans receivable at March 31, 2017, compared to $5.8 billion, or 94.8% of total loans receivable at December 31, 2016. The new management team adopted new underwriting standards that management believes better limits risks of loss. Only $20.2 million, or 0.33% of post 2009 originated loans were non-performing at March 31, 2017, compared to $10.5 million, or 0.18% of post 2009 loans, at December 31, 2016. The post 2009 loans were supported by an allowance for loan losses of $34.7 million (0.57% of post 2009 originated loans) and $31.8 million (0.55% of post 2009 originated loans), respectively, at March 31, 2017 and December 31, 2016.

Loans Acquired

At March 31, 2017, Customers reported $0.5 billion of acquired loans, which was 7.3% of total loans receivable, compared to $0.3 billion, or 5.2% of total loans receivable, at December 31, 2016.  Non-performing acquired loans totaled $7.0 million and $7.3 million, respectively, at March 31, 2017 and December 31, 2016. When loans are acquired, they are recorded on the balance sheet at fair value. Acquired loans include purchased portfolios, FDIC failed-bank acquisitions, and unassisted acquisitions. Of the manufactured housing loans purchased from Tammac prior to 2012, $56.3 million were supported by a $0.8 million cash reserve at March 31, 2017, compared to $57.6 million supported by a cash reserve of $1.0 million at December 31, 2016. The cash reserve was created as part of the purchase transaction to absorb losses and is maintained in a demand deposit account at the Bank. All current losses and delinquent interest are absorbed by this reserve.  For the manufactured housing loans purchased in 2012, Tammac has an obligation to pay the Bank the full payoff amount of the defaulted loan, including any principal, unpaid interest, or advances on the loans, once the borrower vacates the property. At March 31, 2017, $35.6 million of these loans were outstanding, compared to $36.6 million at December 31, 2016.

62

Many of the acquired loans were purchased at a discount. The price paid considered management’s judgment as to the credit and interest rate risk inherent in the portfolio at the time of purchase. Every quarter, management reassesses the risk and adjusts the cash flow forecast to incorporate changes in the credit outlook. Generally, a decrease in forecasted cash flows for a purchased loan will result in a provision for loan losses, and absent charge-offs, an increase in the allowance for loan losses. Acquired loans have a significantly higher percentage of non-performing loans than loans originated after September 2009. Management acquired these loans with the expectation that non-performing loan levels would be elevated, and therefore incorporated that expectation into the price paid. Customers has assigned these loans to its Special Assets Group, a team that focuses on workouts for these acquired non-performing assets. Total acquired loans were supported by reserves (allowance for loan losses and cash reserves) of $6.0 million (1.23% of total acquired loans) and $6.5 million (2.03% of total acquired loans), respectively, at March 31, 2017 and December 31, 2016.

Deposits

The Bank offers a variety of deposit accounts, including checking, savings, money market deposit accounts (“MMDA”) and time deposits. Deposits are generally obtained primarily from our geographic service area. Customers also acquires deposits nationwide through deposit brokers, listing services and other relationships. Total deposits from continuing operations were $6.6 billion at March 31, 2017, a decrease of $0.2 billion, or 3.2%, from $6.8 billion at December 31, 2016. Demand deposits were $824.9 million at March 31, 2017, compared to $852.1 million at December 31, 2016, a decrease of $27.1 million, or 3.2%. These amounts consist primarily of non-interest bearing demand deposits. Savings, including MMDA, totaled $3.2 billion at March 31, 2017, an increase of $77.5 million, or 2.5%, from $3.2 billion at December 31, 2016. This increase was primarily attributed to an increase in money market accounts, including accounts held by municipalities. Total time deposits were $2.6 billion at March 31, 2017, a decrease of $270.3 million, or 9.5%, from $2.8 billion at December 31, 2016. At March 31, 2017, the Bank had $1.4 billion in state and municipal deposits to which Customers has pledged available borrowing capacity through the FHLB to the depositor through a letter of credit arrangement. State and municipal deposits under this program decreased$74.0 million, or 5.1% from December 31, 2016.

The components of deposits were as follows at the dates indicated:

	March 31, 2017		December 31, 2016
(amounts in thousands)
Demand	$	824,917	$	852,062
Savings, including MMDA	3,240,675		3,163,156
Time, $100,000 and over	1,914,132		2,106,905
Time, other	647,337		724,857
Total deposits	$	6,627,061	$	6,846,980

The above amounts exclude deposits for the BankMobile business that are classified as held for sale, which increased $251.6 million, or 55.08%, to $708.4 million at March 31, 2017, from $456.8 million at December 31, 2016. Of the $708.4 million of deposits at March 31, 2017, $702.4 million were non-interest bearing demand deposits and $6.0 million were interest bearing savings accounts. Of the $456.8 million of deposits at December 31, 2016, $453.4 million were non-interest bearing demand deposits and $3.4 million were interest bearing savings accounts.

Borrowings

Borrowed funds from various sources are generally used to supplement deposit growth and meet other operating needs. Customers' borrowings include short term and long term advances from the FHLB, federal funds purchased, senior unsecured notes and subordinated debt. Subordinated debt is also considered as Tier 2 capital for certain regulatory calculations. As of March 31, 2017 and December 31, 2016, total outstanding borrowings were $1.6 billion and $1.1 billion, respectively, which represented an increase of $0.5 billion, or 40.9%. This increase was primarily the result of an increase in investments and loans receivable, increasing the need for short term borrowings.

63

Capital Adequacy and Shareholders’ Equity

Shareholders’ equity increased $23.9 million to $879.8 million at March 31, 2017 when compared to shareholders' equity of $855.9 million at December 31, 2016, a 2.8% increase in first quarter 2017. The primary components of the net increase were as follows:

• net income (from continuing operations and discontinued operations) of $25.7 million for the three months ended March 31, 2017;

• share-based compensation expense of $1.4 million for the three months ended March 31, 2017;

• offset in part by the accrual of preferred stock dividends of $3.6 million for the three months ended March 31, 2017.

The Bank and Customers Bancorp are subject to various regulatory capital requirements that are monitored by federal banking agencies. Failure to meet minimum capital requirements can lead to supervisory actions by regulators; any supervisory action could have a direct material effect on our financial performance. At March 31, 2017, the Bank and Customers Bancorp met all capital adequacy requirements to which they were subject. Capital levels continue to exceed the well-capitalized threshold established by regulation at the Bank and exceed the applicable Basel III regulatory thresholds for Customers Bancorp and the Bank.

The capital ratios for the Bank and the Bancorp at March 31, 2017 and December 31, 2016 were as follows:

	Actual				For Capital Adequacy Purposes (Minimum Plus Capital Buffer)				To Be Well Capitalized Under Prompt Corrective Action Provisions
(amounts in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio
As of March 31, 2017:
Common equity Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	650,108	8.508	%	$	439,351	5.750	%	N/A		N/A
Customers Bank	$	874,689	11.474	%	$	438,318	5.750	%	$	495,490	6.500	%
Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	867,159	11.349	%	$	553,965	7.250	%	N/A		N/A
Customers Bank	$	874,689	11.474	%	$	552,662	7.250	%	$	609,834	8.000	%
Total capital (to risk weighted assets)
Customers Bancorp, Inc.	$	992,295	12.987	%	$	706,782	9.250	%	N/A		N/A
Customers Bank	$	1,023,545	13.426	%	$	705,121	9.250	%	$	762,293	10.000	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	867,159	9.037	%	$	383,806	4.000	%	N/A		N/A
Customers Bank	$	874,689	9.141	%	$	382,769	4.000	%	$	478,461	5.000	%
As of December 31, 2016:
Common equity Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	628,139	8.487	%	$	379,306	5.125	%	N/A		N/A
Customers Bank	$	857,421	11.626	%	$	377,973	5.125	%	$	479,380	6.500	%
Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	844,755	11.414	%	$	490,322	6.625	%	N/A		N/A
Customers Bank	$	857,421	11.626	%	$	488,599	6.625	%	$	590,006	8.000	%
Total capital (to risk weighted assets)
Customers Bancorp, Inc.	$	966,097	13.053	%	$	638,343	8.625	%	N/A		N/A
Customers Bank	$	1,003,609	13.608	%	$	636,101	8.625	%	$	737,508	10.000	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	844,755	9.067	%	$	372,652	4.000	%	N/A		N/A
Customers Bank	$	857,421	9.233	%	$	371,466	4.000	%	$	464,333	5.000	%

64

The capital ratios above reflect the capital requirements under "Basel III" effective during the first quarter 2015 and the capital conservation buffer beginning on January 1, 2016. Failure to maintain the required capital conservation buffer will result in limitations on capital distributions and on discretionary bonuses to executive officers. As of March 31, 2017, the Bank and Bancorp were in compliance with the Basel III requirements. See "NOTE 10 - REGULATORY CAPITAL" for additional discussion regarding regulatory capital requirements.

Off-Balance Sheet Arrangements

The Bank is involved with financial instruments and other commitments with off-balance sheet risks. Financial instruments with off-balance sheet risks are incurred in the normal course of business to meet the financing needs of the Bank's customers. These financial instruments include commitments to extend credit, including unused portions of lines of credit, and standby letters of credit. Those instruments involve, to varying degrees, elements of credit risk in excess of the amount recognized on the balance sheets.

With commitments to extend credit, exposures to credit loss in the event of non-performance by the other party to the financial instrument is represented by the contractual amount of those instruments. The same credit policies are used in making commitments and conditional obligations as for on-balance sheet instruments. Because they involve credit risk similar to extending a loan, commitments to extend credit are subject to the Bank’s credit policy and other underwriting standards.

As of March 31, 2017 and December 31, 2016, the following off-balance sheet commitments, financial instruments and other arrangements were outstanding:

	March 31, 2017		December 31, 2016
(amounts in thousands)
Commitments to fund loans	$	505,471	$	244,784
Unfunded commitments to fund mortgage warehouse loans	1,727,456		1,230,596
Unfunded commitments under lines of credit	528,076		480,446
Letters of credit	40,970		40,223

Commitments to fund loans, unfunded commitments to fund mortgage warehouse loans, unfunded commitments under lines of credit and letters of credit are agreements to extend credit to or for the benefit of a customer in the ordinary course of the Bank's business.

Commitments to fund loans and unfunded commitments under lines of credit may be obligations of the Bank as long as there is no violation of any condition established in the contract. Because many of the commitments are expected to expire without being drawn upon, the total commitment amounts do not necessarily represent future cash requirements. Commitments generally have fixed expiration dates or other termination clauses and may require payment of a fee. The Bank evaluates each customer’s creditworthiness on a case-by-case basis. The amount of collateral obtained, if the Bank deems it necessary upon extension of credit, is based on management’s credit evaluation. Collateral held varies but may include personal or commercial real estate, accounts receivable, inventory and equipment.

Mortgage warehouse loan commitments are agreements to fund the pipelines of mortgage banking businesses from closing of individual mortgage loans until their sale into the secondary market. Most of the individual mortgage loans are insured or guaranteed by the U.S. government through one of its programs such as FHA, VA, or are conventional loans eligible for sale to Fannie Mae and Freddie Mac. These commitments generally fluctuate monthly based on changes in interest rates, refinance activity, new home sales and laws and regulation. The increase in the March 31, 2017 unfunded commitment balance from the December 31, 2016 balance results from a decrease in the outstanding balance on these lines.

Outstanding letters of credit written are conditional commitments issued by the Bank to guarantee the performance of a customer to a third party. Letters of credit may obligate the Bank to fund draws under those letters of credit whether or not a customer continues to meet the conditions of the extension of credit. The credit risk involved in issuing letters of credit is essentially the same as that involved in extending loan facilities to customers.

Liquidity and Capital Resources

Liquidity for a financial institution is a measure of that institution’s ability to meet depositors’ needs for funds, to satisfy or fund loan commitments, and for other operating purposes. Ensuring adequate liquidity is an objective of the asset/liability

65

management process. Customers coordinates its management of liquidity with its interest rate sensitivity and capital position, and strives to maintain a strong liquidity position.

Customers' investment portfolio provides periodic cash flows through regular maturities and amortization and can be used as collateral to secure additional liquidity funding. Our principal sources of funds are deposits, proceeds from debt issuances, principal and interest payments on loans, other funds from operations, and proceeds from stock issuances. Borrowing arrangements are maintained with the Federal Home Loan Bank and the Federal Reserve Bank of Philadelphia to meet short-term liquidity needs.  Longer term borrowing arrangements are also maintained with the Federal Home Loan Bank. As of March 31, 2017, our borrowing capacity with the Federal Home Loan Bank was $4.8 billion, of which $1.2 billion was utilized in borrowings and $1.8 billion of available capacity was utilized to collateralize state and municipal deposits. As of December 31, 2016, our borrowing capacity with the Federal Home Loan Bank was $4.1 billion, of which $0.9 billion was utilized in borrowings and $1.7 billion of available capacity was utilized to collateralize state and municipal deposits. As of March 31, 2017 and December 31, 2016, our borrowing capacity with the Federal Reserve Bank of Philadelphia was $157.8 million and $158.6 million, respectively.

Net cash flows provided by operating activities of continuing operations were $453.7 million during the three months ended March 31, 2017, compared to net cash flows used in operating activities of $177.3 million during the three months ended March 31, 2016. During the three months ended March 31, 2017, proceeds from sales of loans held for sale exceeded originations of loans held for sale by $433.1 million. During the three months ended March 31, 2016, originations of loans held for sale exceeded proceeds from sales of loans held for sale by $183.0 million.

Investing activities of continuing operations used net cash flows of $1.0 billion during the three months ended March 31, 2017, compared to net cash flows used in investing activities of $434.6 million during the three months ended March 31, 2016. Purchases of investment securities available for sale totaled $538.5 million during the three months ended March 31, 2017, compared to $5.0 million during the three months ended March 31, 2016. Purchases of loans held for investment and bank owned life insurance policies totaled $171.8 million and $50.0 million, respectively, for the three months ended March 31, 2017, compared to no similar purchases during the three months ended March 31, 2016. Proceeds from the sale of loans held for investment totaled $105.4 million during the three months ended March 31, 2017, compared to $6.9 million during the three months ended March 31, 2016. Cash flows used to fund new loans held for investment totaled $387.1 million and $449.1 million during the three months ended March 31, 2017 and 2016, respectively.

Financing activities of continuing operations provided a net aggregate of $246.2 million during the three months ended March 31, 2017, compared to $521.5 million during the three months ended March 31, 2016. During the three months ended March 31, 2017, decreases in deposits used net cash flows of $0.2 billion, net increases in short-term borrowed funds provided $337.8 million, net increases in federal funds provided $132.0 million, proceeds from the issuance of common stock provided $1.7 million, and payment of preferred stock dividends used $3.6 million. During the three months ended March 31, 2016, increases in deposits provided $0.5 billion, net repayments from short-term borrowed funds used $16.6 million, net increase in federal funds purchased provided $10.0 million, net proceeds from long-term FHLB advances provided $25.0 million, net proceeds from the issuance of preferred stock provided $24.1 million, payment of preferred stock dividends used $1.2 million, and net proceeds from the issuance of common stock provided $1.3 million. These financing activities provided sufficient cash flows to support Customers' investing and operating activities.

Net cash flows provided by discontinued operations were $259.4 million during the three months ended March 31, 2017, compared to $88.5 million during the three months ended March 31, 2016. This increase was primarily due to net growth in non-interest-bearing deposits of $249.0 generated by the BankMobile business during the three months ended March 31, 2017, compared to $89.5 million during the three months ended March 31, 2016.

Overall, based on our core deposit base and available sources of borrowed funds, management believes that Customers has adequate resources to meet its short-term and long-term cash requirements for the foreseeable future.

Effect of Government Monetary Policies

Our earnings are and will be affected by domestic economic conditions and the monetary and fiscal policies of the United States government and its agencies. An important function of the Federal Reserve Board is to regulate the money supply and interest rates. Among the instruments used to implement those objectives are open market operations in United States government securities and changes in reserve requirements against member bank deposits. These instruments are used in varying combinations to influence overall growth and distribution of bank loans, investments, and deposits, and their use may also affect rates charged on loans or paid for deposits.

66

Item 3. Quantitative and Qualitative Disclosures About Market Risk

At March 31, 2017, there have been no material changes in the information disclosed under "Qualitative Disclosures About Market Risk" included within Customers' 2016 Form 10-K.

Item 4. Controls and Procedures

As of the end of the period covered by this report, Customers Bancorp carried out an evaluation, under the supervision and with the participation of Customers Bancorp’s management, including Customers Bancorp’s Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of Customers Bancorp’s disclosure controls and procedures as defined in the Exchange Act Rules 13a-15(e) and 15d-15(e). Based upon the evaluation, the Chief Executive Officer and Chief Financial Officer concluded that Customers Bancorp’s disclosure controls and procedures were effective at March 31, 2017.

During the quarter ended March 31, 2017, there have been no changes in Customers Bancorp’s internal control over financial reporting that have materially affected, or are reasonably likely to materially affect, Customers Bancorp’s internal control over financial reporting.

67

Part II. OTHER INFORMATION

Item 1. Legal Proceedings

The following information supplements and amends our discussion set forth under Part I, Item 3. “Legal Proceedings” in our 2016 Form 10-K.

Edelman Matter

On April 13, 2017, a class action complaint captioned Shaya Edelman, individually, and on behalf of all others similarly situated v. Higher One Holdings, Inc., WEX Bank, Inc., and Customers Bancorp, Inc., Case 2:17-cv-01700-RBS, was filed in the United States District Court for the Eastern District of Pennsylvania. The plaintiff generally alleges, among other things, violations of state consumer protection statutes and federal public policy promulgated in the Higher Education Act, Department of Education Regulations, the Electronic Funds Transfer Act, Regulation E and various common law violations through the offering and use of the Higher One checking account and debit card. We are currently assessing Ms. Edelman’s claims, are unable to predict the outcome of this lawsuit and therefore cannot determine the likelihood of loss nor estimate a range of possible loss at this time.

Halbreiner Matter

On December 16, 2016, Elizabeth Halbreiner and Robert Halbreiner (“Plaintiffs”) filed a Second Amended Complaint captioned Elizabeth Halbreiner and Robert Halbriener, v. Customers Bank, Robert B.White, Richard A. Ehst, Thomas Jastrem, Timothy D. Romig, Andrew Bowman, Michael Fuoco, Saldutti Law Group f/k/a Saldutti, LLC a/k/a Saldutti Law, LLC, Robert L. Saldutti, LLC, Robert L. Saldutti, Esquire, Brian J. Schaffer, Esquire, Robert Lieber, Jr., Esquire, Jay Sidhu, James Zardecki, Zardecki Associates LLC, No. 01419 in the First Judicial District of Pennsylvania, Court of Common Pleas of Philadelphia, Trial Division. In this Second Amended Complaint, the Plaintiffs generally allege that Customers Bank, and the other named defendants, conspired to misuse the legal system for improper purposes and it also alleges defamation, false light, tortious interference with contractual relations, infliction of emotional distress, negligent infliction of emotional distress and loss of consortium.  On January 6, 2017, Customers Bank filed Preliminary Objections to the Complaint seeking dismissal of Plaintiff’s claims against Customers Bank and the employees of Customers Bank named as co-defendants. On April 6, 2017, the Court dismissed certain counts and determined to allow certain other counts proceed.Customers Bank continues to vigorously defend itself against these allegations but is currently unable to predict the outcome of this lawsuit and therefore cannot determine the likelihood of loss nor estimate a range of possible loss.

Lifestyle Healthcare Group, Inc. Matter

On January 9, 2017, Lifestyle Healthcare Group, Inc., et al (“Plaintiffs”) filed a Complaint captioned Lifestyle Healthcare Group, Inc.; Fred Rappaport; Victoria Rappaport; Lifestyle Management Group, LLC Trading as Lifestyle Real Estate I, LP; Lifestyle Real Estate I GP, LLC; Daniel Muck; Lifestyle Management Group, LLC; Lifestyle Management Group, LLC Trading as Lyfestyle I, LP D/B/A Lifestyle Medspa, Plaintiffs v. Customers Bank, Robert White; Saldutti Law, LLC a/k/a Saldutti Law Group; Robert L. Saldutti, Esquire; and Michael Fuoco, Civil Action No. 01206, in the First Judicial District of Pennsylvania, Court of Common Pleas of Philadelphia. In this Complaint, which is related to the Halbreiner Matter described above, the Plaintiffs generally allege wrongful use of civil proceedings and abuse of process in connection with a case filed and later dismissed in federal court, titled, Customers Bank v. Fred Rappaport, et al., U.S.D.C.E.D. Pa., No. 15-6145.  On January 30, 2017, Customers Bank filed Preliminary Objections to the Complaint seeking dismissal of Plaintiff’s claims against Customers Bank and Robert White, named as co-defendants.In response to the Preliminary Objections, Lifestyle filed an Amended Complaint against Customers Bank and Robert White. Customers Bank intends to vigorously defend itself against these allegations but is currently unable to predict the outcome of this lawsuit and therefore cannot determine the likelihood of loss nor estimate a range of possible loss.

Item 1A. Risk Factors

In addition to the other information set forth in this Quarterly Report, you should carefully consider the factors discussed in “Risk Factors” included within the 2016 Form 10-K. There are no material changes from the risk factors included within the 2016 Form 10-K, other than the risks described below. The risks described within the 2016 Form 10-K and below are not the only risks facing us.  Additional risks and uncertainties not currently known to us or that we currently believe to be immaterial also may materially adversely affect our business, financial condition and/or operating results.  See “Item 2 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Cautionary Note Regarding Forward-Looking Statements.”

68

The fair value of our investment securities can fluctuate due to market conditions. Adverse economic performance can lead to adverse security performance and other-than-temporary impairment.

As of March 31, 2017, the fair value of our investment securities portfolio was $1.0 billion. We have historically followed a conservative investment strategy, with concentrations in securities that are backed by government sponsored enterprises. In the future, we may seek to increase yields through more aggressive strategies, which may include a greater percentage of corporate securities, structured credit products or non-agency mortgage backed securities. Factors beyond our control can significantly influence the fair value of securities in our portfolio and can cause potential adverse changes to the fair value of these securities. These factors include, but are not limited to, rating agency actions in respect of the securities, defaults by the issuer or with respect to the underlying securities, and changes in market interest rates and continued instability in the capital markets. Any of these factors, among others, such as a change in management's intent to hold the securities until recovery in fair value, could cause other-than-temporary impairments and realized and/or unrealized losses in future periods and declines in other comprehensive income, which could have a material adverse effect on us. The process for determining whether impairment of a security is other-than-temporary usually requires complex, subjective judgments about the future financial performance and liquidity of the issuer and any collateral underlying the security in order to assess the probability of receiving all contractual principal and interest payments on the security.

At March 31, 2017, management evaluated its equity holdings issued by Religare Enterprises Limited (or Religare) for other-than-temporary impairment. Because management no longer has the intent to hold these securities until a recovery in fair value, Customers recorded other-than-temporarily impairment losses of $1.7 million in first quarter 2017 and $7.3 million in fourth quarter 2016 for the full amount of the decline in fair value below the cost basis. The fair value of the equity securities at March 31, 2017 of $13.5 million became the new cost basis of the securities.

We may suffer losses due to minority investments in other financial institutions or related companies.

From time to time, we may make or consider making minority investments in other financial institutions or technology companies in the financial services business. If we do so, we may not be able to influence the activities of companies in which we invest, and may suffer losses due to these activities. Investments in foreign companies could pose additional risks as a result of distance, language barriers and potential lack of information (for example, foreign institutions, including foreign financial institutions, may not be obligated to provide as much information regarding their operations as those in the United States). Our investment in Religare, which is a diversified financial services company in India, represents such an investment. In fourth quarter 2016, we announced our decision to exit our investment in Religare. As a result of that decision, we recorded an other-than-temporary impairment loss of $7.3 million in earnings in fourth quarter 2016 and adjusted our cost basis of the Religare securities to their estimated fair value of $15.2 million at December 31, 2016. In first quarter 2017, we recognized an other-than-temporary impairment loss of $1.7 million and adjusted our cost basis of the Religare securities to their estimated fair value of $13.5 million at March 31, 2017. To the extent we are unable to exit the Religare investment as planned, and pursuant to the terms contemplated, further declines in the market price per share of the Religare common stock and adverse changes in foreign currency exchange rates, may have an adverse effect on our financial condition and results of operations.

We are required to hold capital for United States bank regulatory purposes to support our investment in Religare securities.

Under the newly adopted U.S. capital adequacy rules, which became effective as of January 1, 2015, we have to hold risk based capital based on the amount of Religare common stock we own. Based upon the implementation of the final U.S. capital adequacy rules, these investments are currently subject to risk weighting of 100% of the amount of the investment; however, to the extent future aggregated carrying value of certain equity exposures exceed 10% of the Bancorp's then total capital, risk weightings of 300% may apply. Any capital that is required to be used to support our Religare investment will not be available to support our United States operations or Customers Bank, if needed.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

On November 26, 2013, Customers announced that the Board of Directors had authorized a stock repurchase plan in which the Bancorp could acquire up to 5% of its current outstanding shares at prices not to exceed a 20% premium over the then current book value. The repurchase program has no expiration date but may be suspended, modified or discontinued at any time, and the Bancorp has no obligation to repurchase any amount of its common stock under the program.

During the three months ended March 31, 2017, Customers did not repurchase any of its shares. The maximum number of shares available to be purchased under the plan is 750,551 shares.

69

Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

None.

70

Item 6. Exhibits

Exhibit No.	Description
2.1	Purchase and Assumption Agreement dated as of March 7, 2017 among Flagship Community Bank, Customers Bank and Customers Bancorp, Inc., incorporated by reference to Exhibit 2.1 to the Customers Bancorp 8-K filed with the SEC on March 8, 2017
3.1	Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp’s Form 8-K filed with the SEC on April 30, 2012
3.2	Amended and Restated Bylaws of Customers Bancorp, incorporated by reference to Exhibit 3.2 to the Customers Bancorp’s Form 8-K filed with the SEC on April 30, 2012
3.3	Articles of Amendment to the Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on July 2, 2012
3.4	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series C, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on May 18, 2015
3.5	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on January 29, 2016
3.6	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on April 28, 2016.
3.7	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on September 16, 2016.
4.1	Indenture, dated as of July 30, 2013, by and between Customers Bancorp, Inc., as Issuer, and Wilmington Trust, National Association, as Trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
4.2	First Supplemental Indenture, dated as of July 30, 2013, by and between Customers Bancorp, Inc., as Issuer, and Wilmington Trust, National Association, as Trustee, incorporated by reference to Exhibit 4.2 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
4.3	6.375% Global Note in aggregate principal amount of $55,000,000, incorporated by reference to Exhibit 4.3 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
4.4	Amendment to First Supplemental Indenture, dated August 27, 2013, by and between Customers Bancorp, Inc. and Wilmington Trust Company, National Association, as trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp 8-K filed with the SEC on August 29, 2013.
4.5	6.375% Global Note in aggregate principal amount of $8,250,000, incorporated by reference to Exhibit 4.2 to the Customers Bancorp 8-K filed with the SEC on August 29, 2013
4.6	Form of Note Subscription Agreement (including form of Subordinated Note Certificate and Senior Note Certificate), incorporated by reference to Exhibit 10.1 to the Customers Bancorp 8-K filed with the SEC on June 26, 2014
4.7	Form of Warrant issued by Berkshire Bancorp, Inc., incorporated by reference to Exhibit 10.23 to the Customers Bancorp Form S-1/A filed with the SEC on April 25, 2012.
31.1	Certification of the Chief Executive Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
31.2	Certification of the Chief Financial Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
32.1	Certification of the Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
32.2	Certification of the Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002

71

101	The Exhibits filed as part of this report are as follows:
101.INS	XBRL Instance Document.
101.SCH	XBRL Taxonomy Extension Schema Document.
101.CAL	XBRL Taxonomy Extension Calculation Linkbase Document.
101.LAB	XBRL Taxonomy Extension Label Linkbase Document.
101.PRE	XBRL Taxonomy Extension Presentation Linkbase Document.
101.DEF	XBRL Taxonomy Extension Definitions Linkbase Document.

72

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	Customers Bancorp, Inc.
May 9, 2017	By:	/s/ Jay S. Sidhu
	Name:	Jay S. Sidhu
	Title:	Chairman and Chief Executive Officer (Principal Executive Officer)
May 9, 2017	By:	/s/ Robert E. Wahlman
	Name:	Robert E. Wahlman
	Title:	Chief Financial Officer (Principal Financial Officer)

73

Exhibit Index

Exhibit No.	Description
2.1	Purchase and Assumption Agreement dated as of March 7, 2017 among Flagship Community Bank, Customers Bank and Customers Bancorp, Inc., incorporated by reference to Exhibit 2.1 to the Customers Bancorp 8-K filed with the SEC on March 8, 2017
3.1	Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp’s Form 8-K filed with the SEC on April 30, 2012
3.2	Amended and Restated Bylaws of Customers Bancorp, incorporated by reference to Exhibit 3.2 to the Customers Bancorp’s Form 8-K filed with the SEC on April 30, 2012
3.3	Articles of Amendment to the Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on July 2, 2012
3.4	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series C, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on May 18, 2015
3.5	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on January 29, 2016
3.6	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on April 28, 2016.
3.7	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on September 16, 2016.
4.1	Indenture, dated as of July 30, 2013, by and between Customers Bancorp, Inc., as Issuer, and Wilmington Trust, National Association, as Trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
4.2	First Supplemental Indenture, dated as of July 30, 2013, by and between Customers Bancorp, Inc., as Issuer, and Wilmington Trust, National Association, as Trustee, incorporated by reference to Exhibit 4.2 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
4.3	6.375% Global Note in aggregate principal amount of $55,000,000, incorporated by reference to Exhibit 4.3 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
4.4	Amendment to First Supplemental Indenture, dated August 27, 2013, by and between Customers Bancorp, Inc. and Wilmington Trust Company, National Association, as trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp 8-K filed with the SEC on August 29, 2013.
4.5	6.375% Global Note in aggregate principal amount of $8,250,000, incorporated by reference to Exhibit 4.2 to the Customers Bancorp 8-K filed with the SEC on August 29, 2013
4.6	Form of Note Subscription Agreement (including form of Subordinated Note Certificate and Senior Note Certificate), incorporated by reference to Exhibit 10.1 to the Customers Bancorp 8-K filed with the SEC on June 26, 2014
4.7	Form of Warrant issued by Berkshire Bancorp, Inc., incorporated by reference to Exhibit 10.23 to the Customers Bancorp Form S-1/A filed with the SEC on April 25, 2012.
31.1	Certification of the Chief Executive Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
31.2	Certification of the Chief Financial Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
32.1	Certification of the Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
32.2	Certification of the Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002

74

101	The Exhibits filed as part of this report are as follows:
101.INS	XBRL Instance Document.
101.SCH	XBRL Taxonomy Extension Schema Document.
101.CAL	XBRL Taxonomy Extension Calculation Linkbase Document.
101.LAB	XBRL Taxonomy Extension Label Linkbase Document.
101.PRE	XBRL Taxonomy Extension Presentation Linkbase Document.
101.DEF	XBRL Taxonomy Extension Definitions Linkbase Document.

75

EX-31.1

Exhibit 31.1

CERTIFICATION PURSUANT TO

RULES 13a-14(a) / 15d-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED

I, Jay S. Sidhu, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Customers Bancorp, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

/s/ Jay S. Sidhu

Jay S. Sidhu

Chairman and Chief Executive Officer

(Principal Executive Officer)

Date: May 9, 2017

EX-31.2

Exhibit 31.2

CERTIFICATION PURSUANT TO

RULES 13a-14(a) / 15d-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED

I, Robert E. Wahlman, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Customers Bancorp, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

/s/ Robert E. Wahlman

Robert E. Wahlman

Chief Financial Officer

(Principal Financial Officer)

Date: May 9, 2017

EX-32.1

Exhibit 32.1

Certification Pursuant to 18 U.S.C. Section 1350,

as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

In connection with the quarterly report of Customers Bancorp, Inc. (the “Corporation”) on Form 10-Q for the period ended March 31, 2017, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Jay S. Sidhu, Chairman and Chief Executive Officer of the Corporation, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to §906 of the Sarbanes-Oxley Act of 2002, that to the best of my knowledge and belief:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Corporation.

Date: May 9, 2017	/s/ Jay S. Sidhu
	Jay S. Sidhu, Chairman and Chief Executive Officer (Principal Executive Officer)

EX-32.2

Exhibit 32.2

Certification Pursuant to 18 U.S.C. Section 1350,

as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

In connection with the quarterly report of Customers Bancorp, Inc. (the “Corporation”) on Form 10-Q for the period ended March 31, 2017, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Robert E. Wahlman, Chief Financial Officer of the Corporation, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to §906 of the Sarbanes-Oxley Act of 2002, that to the best of my knowledge and belief:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Corporation.

Date: May 9, 2017	/s/ Robert E. Wahlman
	Robert E. Wahlman, Chief Financial Officer (Principal Financial Officer)

XML

Document and Entity Information - shares	3 Months Ended
	Mar. 31, 2017	May 05, 2017
Document And Entity Information [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Mar. 31, 2017
Document Fiscal Year Focus	2017
Document Fiscal Period Focus	Q1
Trading Symbol	CUBI
Entity Registrant Name	Customers Bancorp, Inc.
Entity Central Index Key	0001488813
Current Fiscal Year End Date	--12-31
Entity Filer Category	Accelerated Filer
Entity Common Stock, Shares Outstanding		30,636,327

XML

Consolidated Balance Sheet - Unaudited - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016
ASSETS
Cash and due from banks	$ 5,004	$ 17,485
Interest-earning deposits	152,126	227,224
Cash and cash equivalents	157,130	244,709
Investment securities available for sale, at fair value	1,017,300	493,474
Loans held for sale, at fair value	1,684,548	2,117,510
Loans receivable	6,596,747	6,142,390
Allowance for loan losses	(39,883)	(37,315)
Total loans receivable, net of allowance for loan losses	6,556,864	6,105,075
FHLB, Federal Reserve Bank, and other restricted stock	85,218	68,408
Accrued interest receivable	25,603	23,690
Bank premises and equipment, net	11,830	12,259
Bank-owned life insurance	213,005	161,494
Other real estate owned	2,738	3,108
Goodwill and other intangibles	3,636	3,639
Assets held for sale	72,915	79,271
Other assets	75,849	70,099
Total assets	9,906,636	9,382,736
Deposits:
Demand, non-interest bearing	507,278	512,664
Interest-bearing	6,119,783	6,334,316
Total deposits	6,627,061	6,846,980
Non-interest bearing deposits held for sale	702,410	453,394
Federal funds purchased	215,000	83,000
FHLB advances	1,206,550	868,800
Other borrowings	87,289	87,123
Subordinated debt	108,807	108,783
Other liabilities held for sale	36,382	31,403
Accrued interest payable and other liabilities	43,320	47,381
Total liabilities	9,026,819	8,526,864
Shareholders’ equity:
Preferred stock, par value $1.00 per share; liquidation preference $25.00 per share; 100,000,000 shares authorized, 9,000,000 shares issued and outstanding as of March 31, 2017 and December 31, 2016	217,471	217,471
Common stock, par value $1.00 per share; 200,000,000 shares authorized; 31,166,587 and 30,820,177 shares issued as of March 31, 2017 and December 31, 2016; 30,636,327 and 30,289,917 shares outstanding as of March 31, 2017 and December 31, 2016	31,167	30,820
Additional paid in capital	428,454	427,008
Retained earnings	215,830	193,698
Accumulated other comprehensive loss, net	(4,872)	(4,892)
Treasury stock, at cost (530,260 shares as of March 31, 2017 and December 31, 2016)	(8,233)	(8,233)
Total shareholders’ equity	879,817	855,872
Total liabilities and shareholders’ equity	$ 9,906,636	$ 9,382,736

XML

Consolidated Balance Sheet - Unaudited (Parenthetical) - $ / shares	Mar. 31, 2017	Dec. 31, 2016
Statement of Financial Position [Abstract]
Preferred stock, par value (usd per share)	$ 1.0	$ 1.00
Preferred stock, liquidation preference (usd per share)	$ 25.00	$ 25.00
Preferred stock, shares authorized (shares)	100,000,000	100,000,000
Preferred stock, shares issued (shares)	9,000,000	9,000,000
Preferred stock, shares outstanding (shares)	9,000,000	9,000,000
Common stock, par value (usd per share)	$ 1.00	$ 1.00
Common stock, shares authorized (shares)	200,000,000	200,000,000
Common stock, shares issued (shares)	31,166,587	30,820,177
Common stock, shares outstanding (shares)	30,636,327	30,289,917
Treasury stock, shares (shares)	530,260	530,260

XML

Consolidated Statements of Income - Unaudited - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Interest income:
Loans receivable	$ 61,461	$ 54,472
Loans held for sale	13,946	14,106
Investment securities	5,887	3,709
Other	1,800	1,111
Total interest income	83,094	73,398
Interest expense:
Deposits	14,317	10,208
Other borrowings	1,608	1,606
FHLB advances	3,060	2,268
Subordinated debt	1,685	1,685
Total interest expense	20,670	15,767
Net interest income	62,424	57,631
Provision for loan losses	3,050	1,980
Net interest income after provision for loan losses	59,374	55,651
Non-interest income:
Mortgage warehouse transactional fees	2,221	2,548
Bank-owned life insurance	1,367	1,123
Gain on sale of loans	1,328	644
Deposit fees	324	254
Interchange and card revenue	203	144
Mortgage loans and banking income	155	165
Gain on sale of investment securities	0	26
Impairment loss on investment securities	(1,703)	0
Other	1,532	363
Total non-interest income	5,427	5,267
Non-interest expense:
Salaries and employee benefits	16,163	16,397
Technology, communication and bank operations	3,319	2,385
Professional services	2,993	2,321
Occupancy	2,586	2,238
FDIC assessments, taxes, and regulatory fees	1,632	3,841
Loan workout	521	418
Advertising and promotion	180	142
Other real estate owned (income) expense	(55)	287
Other	2,808	3,842
Total non-interest expense	30,147	31,871
Income from continuing operations before income tax expense	34,654	29,047
Income tax expense	7,730	9,739
Net income from continuing operations	26,924	19,308
Loss from discontinued operations before tax expense	(1,898)	(1,812)
Income tax benefit from discontinued operations	(721)	(688)
Net loss from discontinued operations	(1,177)	(1,124)
Net income	25,747	18,184
Preferred stock dividends	3,615	1,286
Net income available to common shareholders	$ 22,132	$ 16,898
Basic earnings per common share from continuing operations (usd per share)	$ 0.77	$ 0.67
Basic earnings per common share (usd per share)	0.73	0.63
Diluted earnings per common share from continuing operations (usd per share)	0.71	0.62
Diluted earnings per common share (usd per share)	$ 0.67	$ 0.58

XML

Consolidated Statements of Comprehensive Income - Unaudited - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Statement of Comprehensive Income [Abstract]
Net income from continuing operations	$ 26,924	$ 19,308
Net loss from discontinued operations	(1,177)	(1,124)
Net income	25,747	18,184
Unrealized gains (losses) on available-for-sale securities:
Unrealized holding gains (losses) on securities arising during the period	(1,123)	6,867
Income tax effect	438	(2,575)
Reclassification adjustments for losses (gains) on securities included in net income	0	(26)
Income tax effect	0	10
Net unrealized gains (losses) on available-for-sale securities	(685)	4,276
Unrealized gains (losses) on cash flow hedges:
Unrealized gains (losses) arising during the period	329	(2,600)
Income tax effect	(128)	975
Reclassification adjustment for losses included in net income	827	0
Income tax effect	(323)	0
Net unrealized gains (losses) on cash flow hedges	705	(1,625)
Other comprehensive income, net of income tax effect	20	2,651
Comprehensive income	$ 25,767	$ 20,835

XML

Consolidated Statements of Changes in Shareholders' Equity - Unaudited - USD ($) $ in Thousands	Total	Preferred Stock	Common Stock	Additional Paid in Capital	Retained Earnings	Accumulated Other Comprehensive Income/(Loss)	Treasury Stock
Beginning balance, preferred stock (shares) at Dec. 31, 2015		2,300,000
Beginning balance, common stock (shares) at Dec. 31, 2015			26,901,801
Beginning balance at Dec. 31, 2015	$ 553,902	$ 55,569	$ 27,432	$ 362,607	$ 124,511	$ (7,984)	$ (8,233)
Net income from continuing operations	19,308				19,308
Net loss from discontinued operations	(1,124)				(1,124)
Other comprehensive income (loss)	2,651					2,651
Issuance of stock, net of offering costs (shares)		1,000,000	7,291
Issuance of stock, net of offering costs	159	$ 24,108	$ 7	152
Preferred stock dividends	(1,286)				(1,286)
Share-based compensation expense	1,402			1,402
Exercise of warrants (shares)			12,377
Exercise of warrants	118		$ 12	106
Issuance of common stock under share-based compensation arrangements (shares)			115,536
Issuance of common stock under share-based compensation arrangements	11		$ 116	(105)
Ending balance, preferred stock (shares) at Mar. 31, 2016		3,300,000
Ending balance, common stock (shares) at Mar. 31, 2016			27,037,005
Ending balance at Mar. 31, 2016	$ 599,249	$ 79,677	$ 27,567	364,162	141,409	(5,333)	(8,233)
Beginning balance, preferred stock (shares) at Dec. 31, 2016	9,000,000	9,000,000
Beginning balance, common stock (shares) at Dec. 31, 2016	30,289,917		30,289,917
Beginning balance at Dec. 31, 2016	$ 855,872	$ 217,471	$ 30,820	427,008	193,698	(4,892)	(8,233)
Net income from continuing operations	26,924				26,924
Net loss from discontinued operations	(1,177)				(1,177)
Other comprehensive income (loss)	20					20
Preferred stock dividends	(3,615)				(3,615)
Share-based compensation expense	1,413			1,413
Exercise of warrants (shares)			43,974
Exercise of warrants	420		$ 44	376
Issuance of common stock under share-based compensation arrangements (shares)			302,436
Issuance of common stock under share-based compensation arrangements	$ (40)		$ 303	(343)
Ending balance, preferred stock (shares) at Mar. 31, 2017	9,000,000	9,000,000
Ending balance, common stock (shares) at Mar. 31, 2017	30,636,327		30,636,327
Ending balance at Mar. 31, 2017	$ 879,817	$ 217,471	$ 31,167	$ 428,454	$ 215,830	$ (4,872)	$ (8,233)

XML

Consolidated Statements of Changes in Shareholders' Equity - Unaudited (Parenthetical) $ in Thousands	3 Months Ended
	Mar. 31, 2016 USD ($)
Common Stock
Offering costs	$ 15
Preferred Stock
Offering costs	$ 892

XML

Consolidated Statements of Cash Flows - Unaudited - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Cash Flows from Operating Activities of Continuing Operations
Net income from continuing operations	$ 26,924	$ 19,308
Adjustments to reconcile net income to net cash provided by (used in) operating activities:
Provision for loan losses, net of change to FDIC receivable and clawback liability	3,050	1,980
Provision for depreciation and amortization	1,307	846
Share-based compensation	1,641	1,689
Deferred taxes	(284)	468
Net amortization of investment securities premiums and discounts	111	205
Gain on sale of investment securities	0	(26)
Impairment loss on investment securities	1,703	0
Gain on sale of mortgages and other loans	(1,421)	(810)
Origination of loans held for sale	(6,401,005)	(6,876,748)
Proceeds from the sale of loans held for sale	6,834,060	6,693,763
Decrease in FDIC loss sharing receivable net of clawback liability	0	304
Amortization (accretion) of fair value discounts and premiums	27	(114)
Net (gain) loss on sales of other real estate owned	(103)	15
Valuation and other adjustments to other real estate owned, net of FDIC receivable	23	170
Earnings on investment in bank-owned life insurance	(1,367)	(1,123)
Increase in accrued interest receivable and other assets	(7,794)	(21,519)
(Decrease) increase in accrued interest payable and other liabilities	(3,215)	4,288
Net Cash Provided By (Used In) Operating Activities of Continuing Operations	453,657	(177,304)
Cash Flows from Investing Activities of Continuing Operations
Proceeds from maturities, calls and principal repayments of securities available for sale	11,781	12,902
Proceeds from sales of investment securities available for sale	0	2,848
Purchases of investment securities available for sale	(538,544)	(5,000)
Net increase in loans	(387,069)	(449,066)
Proceeds from sales of loans	105,448	6,946
Purchase of loans	(171,839)	0
Purchases of bank-owned life insurance	(50,000)	0
Net purchases of FHLB, Federal Reserve Bank, and other restricted stock	(16,810)	(1,428)
Payments to the FDIC on loss sharing agreements	0	(320)
Purchases of bank premises and equipment	(195)	(1,615)
Proceeds from sales of other real estate owned	450	86
Net Cash Used In Investing Activities of Continuing Operations	(1,046,778)	(434,647)
Cash Flows from Financing Activities of Continuing Operations
Net (decrease) increase in deposits	(219,919)	479,449
Net increase (decrease) in short-term borrowed funds from the FHLB	337,750	(16,600)
Net increase in federal funds purchased	132,000	10,000
Proceeds from long-term FHLB borrowings	0	25,000
Net proceeds from issuance of preferred stock	0	24,108
Preferred stock dividends paid	(3,615)	(1,214)
Exercise and redemption of warrants	420	118
Payments of employee taxes withheld from share-based awards	(2,172)	(702)
Proceeds from issuance of common stock	1,716	1,309
Net Cash Provided By Financing Activities of Continuing Operations	246,180	521,468
Net Decrease in Cash and Cash Equivalents of Continuing Operations	(346,941)	(90,483)
Discontinued Operations:
Net cash used in operating activities	(1,643)	(1,201)
Net cash provided by investing activities	9,381	60
Net cash provided by financing activities	251,624	89,669
Net Cash Flows Provided by Discontinued Operations	259,362	88,528
Net Decrease in Cash and Cash Equivalents	(87,579)	(1,955)
Cash and Cash Equivalents – Beginning	244,709	264,593
Cash and Cash Equivalents – Ending	157,130	262,638
Supplementary Cash Flows Information
Interest paid	17,015	13,018
Income taxes paid	2,348	15,789
Non-cash items:
Transfer of loans to other real estate owned	$ 0	$ 320

XML

Description of the Business

3 Months Ended

Mar. 31, 2017

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Description of the Business

DESCRIPTION OF THE BUSINESS

Customers Bancorp, Inc. (the “Bancorp” or “Customers Bancorp”) is a bank holding company engaged in banking activities through its wholly owned subsidiary, Customers Bank (the “Bank”), collectively referred to as “Customers” herein.  The consolidated financial statements have been prepared in conformity with accounting principles generally accepted in the United States (“U.S. GAAP”) and pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”).

Customers Bancorp, Inc. and its wholly owned subsidiaries, Customers Bank, and non-bank subsidiaries, serve residents and businesses in Southeastern Pennsylvania (Bucks, Berks, Chester, Philadelphia and Delaware Counties); Rye, New York (Westchester County); Hamilton, New Jersey (Mercer County); Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire (Rockingham County); Manhattan, New York; and nationally for certain loan and deposit products.  The Bank has 14 full-service branches and provides commercial banking products, primarily loans and deposits. Customers Bank administratively supports loan and other financial products to customers through its limited-purpose offices in Boston, Massachusetts, Providence, Rhode Island, Portsmouth, New Hampshire, Manhattan and Melville, New York and Philadelphia, Pennsylvania. The Bank also provides liquidity to residential mortgage originators nationwide through commercial loans to mortgage companies.

Through BankMobile, a division of Customers Bank, Customers offers state of the art high tech digital banking services to consumers, students, and the "under banked" nationwide. The combination of the BankMobile technology software platform with the OneAccount Student Checking and Refund Management Disbursement Services business (the "Disbursement business") acquired from Higher One Holdings, Inc. and Higher One, Inc. (together, "Higher One") propelled BankMobile to one of the largest mobile banking services in the United States by number of customers. Customers has announced its intent to sell BankMobile and anticipates the sale to close in 2017. Accordingly, BankMobile has been classified as "held for sale" in the consolidated balance sheets and BankMobile's operating results and associated cash flows have been presented as discontinued operations in the consolidated financial statements, see NOTE 3 - DISCONTINUED OPERATIONS.

Customers is subject to regulation of the Pennsylvania Department of Banking and Securities and the Federal Reserve Bank and is periodically examined by those regulatory authorities. Customers Bancorp has made certain equity investments through its wholly owned subsidiaries CB Green Ventures Pte Ltd. and CUBI India Ventures Pte Ltd.

XML

Acquisition Activity

3 Months Ended

Mar. 31, 2017

Business Combinations [Abstract]

Acquisition Activity

ACQUISITION ACTIVITY

On June 15, 2016, Customers completed the acquisition of substantially all of the assets and the assumption of certain liabilities of the Disbursement business from Higher One. The acquisition was completed pursuant to the terms of an Asset Purchase Agreement (the "Purchase Agreement") dated as of December 15, 2015 between Customers and Higher One. Under the terms of the Purchase Agreement, Customers also acquired all existing relationships with vendors and educational institutions, and all intellectual property and assumed normal business related liabilities. In conjunction with the acquisition, Customers hired approximately 225 Higher One employees primarily located in New Haven, Connecticut that manage the Disbursement business and serve the Disbursement business customers.

The transaction contemplates aggregate guaranteed payments to Higher One of $42 million. The aggregate purchase price payable by Customers is $37 million in cash, with the payments to be made as follows: (i) $17 million in cash paid upon the closing of the acquisition, (ii) $10 million in cash upon the first anniversary of the closing and (iii) $10 million in cash paid upon the second anniversary of the closing. In addition, concurrently with the closing, the parties entered into a Transition Services Agreement pursuant to which Higher One will provide certain transition services to Customers through June 30, 2017. As consideration for these services, Customers will pay Higher One an additional $5 million in cash. Customers also will be required to make additional payments to Higher One if, during the three years following the closing, revenues from the Disbursement business exceed $75 million in a year. The potential payment is equal to 35% of the amount the Disbursement business related revenue exceeds $75 million in each year. As of March 31, 2017, Customers has not recorded a liability for any additional contingent consideration payable under the Purchase Agreement.

As specified in the Purchase Agreement, the payments of $10 million payable to Higher One upon each of the first and second anniversary of the transaction closing were placed into an escrow account with a third party. The escrow account with $20 million in aggregate restricted cash and the corresponding obligation to pay Higher One pursuant to the terms of the Purchase Agreement have been assigned to BankMobile and are presented as "Assets held for sale" and "Other liabilities held for sale" on the March 31, 2017 and December 31, 2016 consolidated balance sheets. For more information regarding Customers' plans for BankMobile and the presentation of BankMobile within the consolidated financial statements, see NOTE 3 - DISCONTINUED OPERATIONS.

The following table presents the fair values of the assets acquired and liabilities assumed as of June 15, 2016:

	June 15, 2016
(amounts in thousands)	Preliminary		Adjusted
Fair value of assets acquired:
Developed software	$	27,400	$	27,400
Other intangible assets	9,300		9,300
Accounts receivable	2,784		2,784
Prepaid expenses	1,180		418
Fixed assets, net	229		229
Total assets acquired	40,893		40,131
Fair value of liabilities assumed:
Other liabilities	5,531		5,735
Deferred revenue	2,655		2,655
Total liabilities assumed	8,186		8,390
Net assets acquired	$	32,707	$	31,741
Transaction cash consideration (1)	$	37,000	$	37,000
Goodwill recognized	$	4,293	$	5,259

(1) Includes $10 million payable to Higher One upon each of the first and second anniversary of the transaction closing, which has been placed into an escrow account with a third party (aggregate amount of $20 million).

The assets acquired and liabilities assumed were initially presented at their estimated fair values based on a preliminary

allocation of the purchase price. In many cases, the determination of these fair values required management to make estimates

about discount rates, future expected cash flows, market conditions and other future events that were highly subjective and

subject to change. The fair value estimates were considered preliminary and subject to change for up to one year after the

closing date of the acquisition as additional information became available. Based on a preliminary purchase price allocation, Customers recorded $4.3 million in goodwill as a result of the acquisition. At December 31, 2016, Customers recorded adjustments to the estimated fair values of prepaid expenses and other liabilities, which resulted in a $1.0 million increase in goodwill. The adjusted amount of goodwill of $5.3 million reflects the excess purchase price over the estimated fair value of

the net assets acquired. The goodwill recorded is deductible for tax purposes. Customers does not anticipate any additional adjustments to the purchase price allocation.

The fair value for the developed software was estimated based on expected revenue attributable to the software utilizing a discounted cash flow methodology giving consideration to potential obsolescence. The developed software was being amortized over ten years based on the estimated economic benefits received. The fair values for the other intangible assets represent the value of existing student and university relationships and a non-compete agreement with Higher One based on estimated retention rates and discounted cash flows. Other intangible assets were being amortized over an estimated life ranging from four to twenty years. Because BankMobile has been classified as held for sale, these assets are reported at the lower of cost or market on the consolidated balance sheet and are no longer being amortized. At March 31, 2017, Customers estimated the fair values of these assets to be higher than their amortized cost basis. Accordingly, a lower of cost or fair value adjustment was not recorded in first quarter 2017.

XML

Discontinued Operations

3 Months Ended

Mar. 31, 2017

Discontinued Operations and Disposal Groups [Abstract]

Discontinued Operations

DISCONTINUED OPERATIONS

In third quarter 2016, Customers announced its intent to sell BankMobile. Customers anticipates a sale to close within one year. Because BankMobile met the criteria to be classified as held for sale at March 31, 2017, the assets and liabilities of BankMobile have been presented as "Assets held for sale," "Non-interest bearing deposits held for sale," and "Other liabilities held for sale" on the consolidated balance sheets at March 31, 2017 and December 31, 2016. BankMobile's operating results and associated cash flows have been presented as "Discontinued operations" within the accompanying consolidated financial statements, and prior period amounts have been reclassified to conform with the current period presentation. BankMobile will continue to be presented as "Discontinued operations" until completion of the sale or at such time that BankMobile no longer meets the held-for-sale criteria.

The following summarized financial information related to BankMobile has been segregated from continuing operations and reported as discontinued operations for the periods presented. The amounts presented below exclude the effect of internal allocations made by management when assessing the performance of the BankMobile operating segment. For more information on the BankMobile operating segment, see NOTE 13 - BUSINESS SEGMENTS.

	Three Months Ended March 31,
(amounts in thousands)	2017			2016
Discontinued operations:
Interest income	$	—		$	—
Interest expense	6			4
Net interest income	(6		)	(4		)
Non-interest income	17,327			227
Non-interest expense	19,219			2,035
Loss from discontinued operations before income tax benefit	(1,898		)	(1,812		)
Income tax benefit	(721		)	(688		)
Net loss from discontinued operations	$	(1,177	)	$	(1,124	)

The assets and liabilities held for sale on the consolidated balance sheets as of March 31, 2017 and December 31, 2016 were as follows:

	March 31, 2017		December 31, 2016
(amounts in thousands)
ASSETS
Cash and cash equivalents (1)	$	20,160	$	20,000
Loans receivable	2,696		12,248
Bank premises and equipment, net	682		510
Goodwill and other intangibles	13,982		13,982
Other assets	35,395		32,531
Assets held for sale	$	72,915	$	79,271
LIABILITIES
Demand, non-interest bearing deposits	$	702,410	$	453,394
Other liabilities:
Interest bearing deposits	6,009		3,401
Accrued expenses and other liabilities (1)	30,373		28,002
Other liabilities held for sale	36,382		31,403
Liabilities held for sale	$	738,792	$	484,797

(1) Includes $10 million payable to Higher One upon each of the first and second anniversary of the transaction closing, which has been placed into an escrow account with a third party (aggregate amount of $20 million in restricted cash).

Customers anticipates that cash, securities or loans (or a combination thereof) with a market value equal to approximately the amount of BankMobile deposits outstanding at the time the anticipated sale closes will be included in the net assets transferred pursuant to the terms of the purchase and sale agreement.

XML

Significant Accounting Policies and Basis of Presentation

3 Months Ended

Mar. 31, 2017

Accounting Policies [Abstract]

Significant Accounting Policies and Basis of Presentation

SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION

Basis of Presentation

The interim unaudited consolidated financial statements of Customers Bancorp and subsidiaries have been prepared pursuant to the rules and regulations of the SEC. These interim unaudited consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary to present a fair statement of the financial position and the results of operations and cash flows of Customers Bancorp and subsidiaries for the interim periods presented. Certain information and footnote disclosures normally included in the annual consolidated financial statements have been omitted from these interim unaudited consolidated financial statements as permitted by SEC rules and regulations. The December 31, 2016 consolidated balance sheet presented in this report has been derived from Customers Bancorp’s audited 2016 consolidated financial statements. Management believes that the disclosures are adequate to present fairly the consolidated financial statements as of the dates and for the periods presented. These interim unaudited consolidated financial statements should be read in conjunction with the 2016 consolidated financial statements of Customers Bancorp and subsidiaries included in Customers' Annual Report on Form 10-K for the year ended December 31, 2016 filed with the SEC on March 8, 2017. That Form 10-K describes Customers Bancorp’s significant accounting policies, which include its policies on Principles of Consolidation; Cash and Cash Equivalents and Statements of Cash Flows; Restrictions on Cash and Amounts due from Banks; Business Combinations; Investment Securities; Loan Accounting Framework; Allowance for Loan Losses; Goodwill and other Intangible Assets; Investments in FHLB, Federal Reserve Bank, and other restricted stock; Other Real Estate Owned; FDIC Loss Sharing Receivable and Clawback Liability; Bank-Owned Life Insurance; Bank Premises and Equipment; Treasury Stock; Income Taxes; Share-Based Compensation; Segments; Derivative Instruments and Hedging; Comprehensive Income; and Earnings per Share. Certain prior period amounts have been reclassified to conform to current period presentation. Results for interim periods are not necessarily indicative of those that may be expected for the fiscal year.

There have been no material changes to Customers' significant accounting policies as disclosed in Customers' Annual Report on Form 10-K for the year ended December 31, 2016. Presented below are recently issued accounting standards that Customers has adopted as well as those that the Financial Accounting Standards Board (“FASB”) has issued but are not yet effective or that Customers has not yet adopted.

Recently Issued Accounting Standards

Accounting Standards Adopted in 2017

Since January 1, 2017, Customers has adopted the following FASB Accounting Standard Updates (“ASUs”), none of which had a material impact to Customers’ consolidated financial statements:

• Customers adopted ASU 2016-05, Derivatives and Hedging: Effect of Derivative Contract Novations on Existing Hedge Accounting Relationships, on a prospective basis. This ASU clarifies that a change in the counterparties to a derivative contract (i.e. a novation), in and of itself, does not require the de-designation of a hedging relationship provided that all the other hedge accounting criteria continue to be met.

• Customers also adopted ASU 2016-06, Contingent Put and Call Options in Debt Instruments. This ASU clarifies that a contingency of put or call exercise does not need to be evaluated to determine whether it relates to interest rates and credit risk in an embedded derivative analysis of hybrid financial instruments. In other words, a contingent put or call option embedded in a debt instrument would be evaluated for possible separate accounting as a derivative instrument without regard to the nature of the exercise contingency. However, as required under existing guidance, companies will still need to evaluate the other relevant embedded derivative guidance, such as whether the payoff from the contingent put or call option is adjusted based on changes in an index other than interest rates or credit risk, and whether the debt involves a substantial premium or discount. As the adoption did not result in any significant impact to Customers’ consolidated financial statements, it did not result in a modified retrospective application.

• Customers also adopted ASU 2016-07, Simplifying the Transition to the Equity Method of Accounting, on a prospective basis. This ASU eliminates the requirement for the retrospective use of the equity method of accounting as a result of an increase in the level of ownership interest or degree of influence of an investor. The amendments require that the equity method investor add the cost of acquiring the additional interest in the investee to the current basis of the investor’s previously held interest and adopt the equity method of accounting as of the date the investment becomes qualified for the equity method of accounting.

• Customers also adopted ASU 2016-17, Consolidation - Interests Held Through Related Parties that are Under Common Control. This ASU amends the guidance included in ASU 2015-02, Consolidation: Amendments to Consolidation Analysis which Customers adopted in first quarter 2016. This ASU makes a narrow amendment and requires that a single decision maker considers indirect economic interests in an entity held through related parties that are under common control on a proportionate basis when determining whether it is the primary beneficiary of that VIE. Prior to this amendment, indirect interests held through related parties that are under common control were to be considered equivalent of the single decision maker’s direct interests in their entirety which could result in a single decision maker consolidating the VIE. As the adoption did not result in any significant impact to Customers’ consolidated financial statements, it did not result in a full or modified retrospective application.

Accounting Standards Issued But Not Yet Adopted

In March 2017, the FASB issued ASU 2017-08, Receivables-Nonrefundable Fees and Other Costs: Premium Amortization on Purchased Callable Debt Securities, which requires that premiums for certain callable debt securities held be amortized to their earliest call date. This ASU does not affect the accounting for securities purchased at a discount. This ASU will be effective for Customers for its first reporting period beginning after December 15, 2018, with earlier adoption permitted. Adoption of this new guidance must be applied on a modified retrospective approach. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In February 2017, the FASB issued ASU 2017-05, Clarifying the Scope of Asset Derecognition Guidance and Accounting for Partial Sales of Nonfinancial Assets, which clarifies the scope and application of the accounting guidance on the sale of nonfinancial assets to non-customers, including partial sales. This ASU defines an in-substance nonfinancial asset, in part, as a financial asset promised to a counterparty in a contract if substantially all of the fair value of the assets (recognized and unrecognized) that are promised to the counterparty in the contract is concentrated in nonfinancial assets. If substantially all of the fair value of the assets that are promised to the counterparty in a contract is concentrated in nonfinancial assets, then all of the financial assets promised to the counterparty are in substance nonfinancial assets within the scope of Subtopic 610-20. This ASU also unifies the guidance related to partial sales of nonfinancial assets, eliminates rules specifically addressing the sales of real estate, removes exceptions to the financial asset derecognition model, and clarifies the accounting for contributions of nonfinancial assets to joint ventures. This ASU will be effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. The adoption of this new guidance must be applied on a full or modified retrospective basis. Customers does not expect the adoption of this ASU in first quarter 2018 to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In January 2017, the FASB issued ASU 2017-04, Simplifying the Test for Goodwill Impairment, which will simplify the subsequent measurement of goodwill by eliminating Step 2 from the goodwill impairment test that requires an entity to determine the implied fair value of its goodwill through a hypothetical purchase price allocation. Instead, under this ASU, an entity should recognize an impairment charge for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. All other goodwill impairment guidance will remain largely unchanged. The same one-step impairment test will be applied to goodwill at all reporting units, even those with zero or negative carrying amounts. Entities will also be required to disclose the amount of goodwill at reporting units with zero or negative carrying amounts. An entity still has the option to perform the qualitative assessment for a reporting unit to determine if the quantitative impairment test is necessary. This ASU is effective for Customers for its first reporting period beginning after December 15, 2019. Early adoption is permitted for impairment tests performed after January 1, 2017. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In January 2017, the FASB issued ASU 2017-01, Clarifying the Definition of a Business, which narrows the definition of a business and clarifies that to be considered a business, the fair value of gross assets acquired (or disposed of) should not be concentrated in a single identifiable asset or a group of similar identifiable assets. In addition, to be considered a business, an acquisition would have to include an input and a substantive process that together will significantly contribute to the ability to create an output. Also, the amendments narrow the definition of the term “output” so that it is consistent with how outputs are defined in ASC Topic 606, Revenue from Contracts with Customers. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017. Adoption of this new guidance must be applied on a prospective basis. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In November 2016, the FASB issued ASU 2016-18, Statement of Cash Flows Restricted Cash, which requires that a statement of cash flows explain the change during the period in the total of cash, cash equivalents, and amounts generally described as restricted cash or restricted cash equivalents. Therefore, amounts generally described as restricted cash and restricted cash equivalents should be included with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts shown on the statement of cash flows. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers does not expect the adoption to this ASU to have a significant impact on the presentation of its statement of cash flows.

In October 2016, the FASB issued ASU 2016-16-Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory, which requires that an entity recognize the income tax consequences of an intra-entity transfer of an asset other than inventory when the transfer occurs. This eliminates the current exception for all intra-entity transfers of an asset other than inventory that requires deferral of the tax effects until the asset is sold to a third party or otherwise recovered through use.

This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In August 2016, the FASB issued ASU 2016-15, Statement of Cash Flows: Classification of Certain Cash Receipts and Cash Payments, which aims to reduce the existing diversity in practice with regards to the following specific items in the Statement of Cash Flows:

1. Cash payments for debt prepayment or extinguishment costs will be classified in financing activities.

2. Upon settlement of zero-coupon bonds and bonds with insignificant cash coupons, the portion of the payment attributable to imputed interest will be classified as an operating activity, while the portion of the payment attributable to principal will be classified as a financing activity.

3. Cash paid by an acquirer soon after a business combination (i.e. approximately three months or less) for the settlement of a contingent consideration liability will be classified in investing activities. Payments made thereafter should be separated between financing activities and operating activities. Cash payments up to the amount of the contingent consideration liability recognized at the acquisition date will be classified in financing activities; any excess will be classified in operating activities.

4. Cash proceeds received from the settlement of insurance claims will be classified on the basis of the related insurance coverage (that is, the nature of the loss). Cash proceeds from lump-sum settlements will be classified based on the nature of each loss component included in the settlement.

5. Cash proceeds received from the settlement of bank-owned life insurance (BOLI) policies will be classified as cash inflows from investing activities. Cash payments for premiums on BOLI may be classified as cash outflows for investing, operating, or a combination of both.

6. A transferor’s beneficial interest obtained in a securitization of financial assets will be disclosed as a non-cash activity, and cash received from beneficial interests will be classified in investing activities.

7. Distributions received from equity method investees will be classified using either a cumulative earnings approach or a look-through approach as an accounting policy election.

The ASU contains additional guidance clarifying when an entity should separate cash receipts and cash payments and classify them into more than one class of cash flows (including when reasonable judgment is required to estimate and allocate cash flows) versus when an entity should classify the aggregate amount into one class of cash flows on the basis of predominance.This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers is currently evaluating the impact of this ASU and does not expect the ASU to have a material impact on the presentation of its statement of cash flows.

In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments. This ASU requires an entity to utilize a new impairment model known as the current expected credit loss ("CECL") model to estimate lifetime expected credit loss and record an allowance that, when deducted from the amortized cost basis of the financial asset, presents the net amount expected to be collected on the financial asset. This ASU will replace today’s “incurred loss” approach. The CECL model is expected to result in earlier recognition of credit losses. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the OTTI model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. This ASU is effective for Customers for its first reporting period beginning after December 15, 2019. Earlier adoption is also permitted. Adoption of the new guidance can be applied through a cumulative-effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is adopted. Customers is currently evaluating the impact of this ASU, initiating implementation efforts across the company, and planning for loss modeling requirements consistent with lifetime expected loss estimates. It is expected that the new model will include different assumptions used in calculating credit losses, such as estimating losses over the estimated life of a financial asset and will consider expected future changes in macroeconomic conditions. The adoption of this ASU may result in an increase to Customers' allowance for loan losses which will depend upon the nature and characteristics of Customers' loan portfolio at the adoption date, as well as the macroeconomic conditions and forecasts at that date. Customers currently does not intend to early adopt this new guidance.

In March 2016, the FASB issued ASU 2016-04, Liabilities - Extinguishments of Liabilities: Recognition of Breakage for Certain Prepaid Stored-Value Products, that would require issuers of prepaid stored-value product (such as gift cards, telecommunication cards, and traveler’s checks), to derecognize the financial liability related to those products for breakage. Breakage is the value of prepaid stored-value products that is not redeemed by consumers for goods, services or cash. There is currently a diversity in the methodology used to recognize breakage. Subtopic 405-20, Extinguishment of Liabilities, includes derecognition guidance for both financial liabilities and nonfinancial liabilities, and Topic 606, Revenue from Contracts with Customers, includes authoritative breakage guidance but excludes financial liabilities. The amendments in this ASU provide a narrow scope exception to the guidance in Subtopic 405-20 to require that breakage be accounted for consistent with the breakage guidance in Topic 606. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In February 2016, the FASB issued ASU 2016-02, Leases, which supersedes the current lease accounting guidance for both lessees and lessors under ASC 840, Leases. From the lessee's perspective, the new standard establishes a right-of-use (ROU) model that requires a lessee to record a ROU asset and a lease liability on the balance sheet for all leases with terms longer than 12 months. Leases will be classified as either finance or operating, with classification affecting the pattern of expense recognition in the income statement for lessees. The new guidance will require lessors to account for leases using an approach that is substantially similar to the existing guidance for sales-type, direct financing leases and operating leases. The new standard is effective for Customers for its first reporting period beginning after December 15, 2018. Early adoption is permitted. A modified retrospective transition approach is required for lessees for capital and operating leases existing at, or entered into after, the beginning of the earliest comparative period presented in the financial statements, with certain practical expedients available. A modified retrospective transition approach is required for lessors for sales-type, direct financing, and operating leases existing at, or entered into after, the beginning of the earliest comparative period presented in the financial statements, with certain practical expedients available. Customers is currently evaluating the impact of this ASU on its financial condition and results of operations and expects to recognize right-of-use assets and lease liabilities for substantially all of its operating lease commitments based on the present value of unpaid lease payments as of the date of adoption. Customers does not intend to early adopt this ASU.

In January 2016, the FASB issued ASU 2016-01, Recognition and Measurement of Financial Assets and Financial Liabilities. The guidance in this ASU among other things, (1) requires equity investments with certain exceptions, to be measured at fair value with changes in fair value recognized in net income, (2) simplifies the impairment assessment of equity investments without readily determinable fair values by requiring a qualitative assessment to identify impairment, (3) eliminates the requirement for public entities to disclose the methods and significant assumptions used to estimate the fair value that is required to be disclosed for financial instruments measured at amortized cost on the balance sheet, (4) requires public business entities to use the exit price notion when measuring the fair value of financial instruments for disclosure purposes, (5) requires an entity to present separately in other comprehensive income the portion of the change in fair value of a liability resulting from a change in the instrument-specific credit risk when the entity has elected to measure the liability at fair value in accordance with the fair value option for financial instruments, (6) requires separate presentation of financial assets and financial liabilities by measurement category and form of financial asset on the balance sheet or the accompanying notes to the financial statements and (7) clarifies that an entity should evaluate the need for a valuation allowance on a deferred tax asset related to available-for-sale securities. The guidance in this ASU is effective for Customers for its first reporting period beginning after December 15, 2017, including interim periods within those fiscal years. Customers is in the process of evaluating the impacts of the adoption of this ASU, however, it does not expect the impact to be significant to its financial condition, results of operations and consolidated financial statements given the immaterial amount of its investment in equity securities.

In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606), superseding the revenue recognition requirements in ASC 605. This ASU requires an entity to recognize revenue for the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. The amendment includes a five-step process to assist an entity in achieving the main principle(s) of revenue recognition under ASC 605. In August 2015, the FASB issued ASU 2015-14, which formalized the deferral of the effective date of the amendment for a period of one-year from the original effective date. Following the issuance of ASU 2015-14, the amendment will be effective for Customers for its first reporting period beginning after December 15, 2017. In March 2016, the FASB also issued ASU 2016-08, an amendment to the guidance in ASU 2014-09, which reframed the structure of the indicators of when an entity is acting as an agent and focused on evidence that an entity is acting as the principal or agent in a revenue transaction. ASU 2016-08 also eliminated two of the indicators (“the entity’s consideration is in the form of a commission” and “the entity is not exposed to credit risk”) in making that determination. This amendment also clarifies that each indicator may be more or less relevant to the assessment depending on the terms and conditions of the contract. In April 2016, the FASB also issued ASU 2016-10, which clarifies the implementation guidance on identifying promised goods or services and on determining whether an entity's promise to grant a license with either a right to use the entity's intellectual property (which is satisfied at a point in time) or a right to access the entity's intellectual property (which is satisfied over time). In May 2016, the FASB issued ASU 2016-12, an amendment to ASU 2014-09, which provided practical expedients related to disclosures of remaining performance obligations, as well as other amendments to guidance on transition, collectability, non-cash consideration and the presentation of sales and other similar taxes. The amendments, collectively, should be applied retrospectively to each prior reporting period presented or as a cumulative effect adjustment as of the date of adoption.

Because the ASU does not apply to revenue associated with leases and financial instruments (including loans and securities), Customers does not expect the new guidance to have a material impact on the elements of its consolidated statements of operations most closely associated with leases and financial instruments (such as interest income, interest expense and securities gain). Customers intends to adopt this ASU on January 1, 2018 using a modified retrospective approach. Customers’ ongoing implementation efforts include the identification of other revenue streams that are within the scope of the new guidance and reviewing the related contracts with customers to determine the effect on certain non-interest income items presented in the consolidated statements of operations. As provided above, Customers does not expect the adoption of this ASU to have a significant impact to its financial condition, results of operations and consolidated financial statements.

XML

Earnings Per Share

3 Months Ended

Mar. 31, 2017

Earnings Per Share [Abstract]

Earnings Per Share

EARNINGS PER SHARE

The following are the components and results of Customers' earnings per common share calculation for the periods presented.

	Three Months Ended March 31,
	2017			2016
(amounts in thousands, except share and per share data)
Net income from continuing operations available to common shareholders (1)	$	23,309		$	18,022
Net loss from discontinued operations	(1,177		)	(1,124		)
Net income available to common shareholders	$	22,132		$	16,898
Weighted-average number of common shares outstanding - basic	30,407,060			26,945,062
Share-based compensation plans	2,344,929			2,018,563
Warrants	37,171			307,630
Weighted-average number of common shares - diluted	32,789,160			29,271,255
Basic earnings per common share from continuing operations	$	0.77		$	0.67
Basic loss per common share from discontinued operations	$	(0.04	)	$	(0.04	)
Basic earnings per common share	$	0.73		$	0.63
Diluted earnings per common share from continuing operations	$	0.71		$	0.62
Diluted loss per common share from discontinued operations	$	(0.04	)	$	(0.04	)
Diluted earnings per common share	$	0.67		$	0.58
(1) Net income from continuing operations, net of preferred stock dividends

The following is a summary of securities that could potentially dilute basic earnings per common share in future periods that were not included in the computation of diluted earnings per common share because to do so would have been anti-dilutive for the periods presented.

	Three Months Ended March 31,
	2017	2016
Anti-dilutive securities:
Share-based compensation awards	—	606,995
Warrants	52,242	52,242
Total anti-dilutive securities	52,242	659,237

XML

Changes in Accumulated Other Comprehensive Income (Loss) By Component

3 Months Ended

Mar. 31, 2017

Equity [Abstract]

Changes in Accumulated Other Comprehensive Income (Loss) By Component

CHANGES IN ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) BY COMPONENT (1)

The following tables present the changes in accumulated other comprehensive income (loss) by component for the threemonths ended March 31, 2017 and 2016.

	Three Months Ended March 31, 2017
	Available-for-sale-securities
(amounts in thousands)	Unrealized Losses			Foreign Currency Items		Total Unrealized Losses			Unrealized Gain (Loss) on Cash Flow Hedge			Total
Balance - December 31, 2016	$	(2,681	)	$	—	$	(2,681	)	$	(2,211	)	$	(4,892	)
Other comprehensive income (loss) before reclassifications	(685		)	—		(685		)	201			(484		)
Amounts reclassified from accumulated other comprehensive income (loss) to net income (2)	—			—		—			504			504
Net current-period other comprehensive income (loss)	(685		)	—		(685		)	705			20
Balance - March 31, 2017	$	(3,366	)	$	—	$	(3,366	)	$	(1,506	)	$	(4,872	)

(1) All amounts are presented net of tax. Amounts in parentheses indicate reductions to accumulated other comprehensive income.

(2) Reclassification amounts for cash flow hedges are reported as interest expense on FHLB advances on the consolidated statements of income.

	Three Months Ended March 31, 2016
	Available-for-sale-securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items			Total Unrealized Gains (Losses)			Unrealized Loss on Cash Flow Hedge			Total
Balance - December 31, 2015	$	(4,602	)	$	(584	)	$	(5,186	)	$	(2,798	)	$	(7,984	)
Other comprehensive income (loss) before reclassifications	4,255			37			4,292			(1,625		)	2,667
Amounts reclassified from accumulated other comprehensive income (loss) to net income (2)	(16		)	—			(16		)	—			(16		)
Net current-period other comprehensive income (loss)	4,239			37			4,276			(1,625		)	2,651
Balance - March 31, 2016	$	(363	)	$	(547	)	$	(910	)	$	(4,423	)	$	(5,333	)

(1) All amounts are presented net of tax. Amounts in parentheses indicate reductions to accumulated other comprehensive income.

(2) Reclassification amounts for available-for-sale securities are reported as gain on sale of investment securities on the consolidated statements of income.

XML

Investment Securities

3 Months Ended

Mar. 31, 2017

Investments, Debt and Equity Securities [Abstract]

Investment Securities

INVESTMENT SECURITIES

The amortized cost and approximate fair value of investment securities as of March 31, 2017 and December 31, 2016 are summarized in the tables below:

	March 31, 2017
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	221,392	$	875	$	(2,682	)	$	219,585
Agency-guaranteed commercial real estate mortgage-backed securities	630,189		67		(4,524		)	625,732
Corporate notes (1)	157,694		1,042		(296		)	158,440
Equity securities (2)	13,543		—		—			13,543
	$	1,022,818	$	1,984	$	(7,502	)	$	1,017,300

(1) Includes subordinated debt issued by other bank holding companies and debt issued by financial services companies.

(2) Includes equity securities issued by a foreign entity.

	December 31, 2016
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	233,002	$	918	$	(2,657	)	$	231,263
Agency-guaranteed commercial real estate mortgage-backed securities	204,689		—		(2,872		)	201,817
Corporate notes (1)	44,932		401		(185		)	45,148
Equity securities (2)	15,246		—		—			15,246
	$	497,869	$	1,319	$	(5,714	)	$	493,474

(1) Includes subordinated debt issued by other bank holding companies.

(2) Includes equity securities issued by a foreign entity.

The following table presents proceeds from the sale of available-for-sale investment securities and gross gains and gross losses realized on those sales for the three months ended March 31, 2017 and 2016:

	Three Months Ended March 31,
	2017		2016
(amounts in thousands)
Proceeds from sale of available-for-sale securities	$	—	$	2,848
Gross gains	$	—	$	26
Gross losses	—		—
Net gains	$	—	$	26

These gains were determined using the specific identification method and were reported as gains on sale of investment securities included in non-interest income on the consolidated statements of income.

The following table presents available-for-sale debt securities by stated maturity.  Debt securities backed by mortgages have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	March 31, 2017
	Amortized Cost		Fair Value
(amounts in thousands)
Due in one year or less	$	—	$	—
Due after one year through five years	—		—
Due after five years through ten years	134,547		135,317
Due after ten years	23,147		23,123
Agency-guaranteed residential mortgage-backed securities	221,392		219,585
Agency-guaranteed commercial real estate mortgage-backed securities	630,189		625,732
Total debt securities	$	1,009,275	$	1,003,757

Gross unrealized losses and fair value of Customers' investments aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at March 31, 2017 and December 31, 2016 were as follows:

	March 31, 2017
	Less Than 12 Months					12 Months or More					Total
	Fair Value		Unrealized Losses			Fair Value		Unrealized Losses			Fair Value		Unrealized Losses
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	83,634	$	(1,275	)	$	29,970	$	(1,407	)	$	113,604	$	(2,682	)
Agency-guaranteed commercial real estate mortgage-backed securities	584,835		(4,524		)	—		—			584,835		(4,524		)
Corporate notes (1)	64,910		(296		)	—		—			64,910		(296		)
Total	$	733,379	$	(6,095	)	$	29,970	$	(1,407	)	$	763,349	$	(7,502	)

(1) Includes subordinated debt issued by other bank holding companies and debt issued by financial services companies.

	December 31, 2016
	Less Than 12 Months					12 Months or More					Total
	Fair Value		Unrealized Losses			Fair Value		Unrealized Losses			Fair Value		Unrealized Losses
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	87,433	$	(1,330	)	$	30,592	$	(1,327	)	$	118,025	$	(2,657	)
Agency-guaranteed commercial real estate mortgage-backed securities	201,817		(2,872		)	—		—			201,817		(2,872		)
Corporate notes (1)	9,747		(185		)	—		—			9,747		(185		)
Total	$	298,997	$	(4,387	)	$	30,592	$	(1,327	)	$	329,589	$	(5,714	)

(1) Includes subordinated debt issued by other bank holding companies.    

At March 31, 2017, there were fifty-five available-for-sale investment securities in the less-than-twelve-month category and seven available-for-sale investment securities in the twelve-month-or-more category.  The unrealized losses on the mortgage-backed securities are guaranteed by government-sponsored entities and primarily relate to changes in market interest rates. The unrealized losses on the corporate notes are related to changes in market interest rates and not the issuer's inability to pay interest and principal. All amounts are expected to be recovered when market prices recover or at maturity. Customers does not intend to sell these securities and it is not more likely than not that Customers will be required to sell the securities before recovery of the amortized cost basis.

At March 31, 2017, management evaluated its equity holdings issued by a foreign entity for other-than-temporary impairment. Because management no longer has the intent to hold these securities until a recovery in fair value, Customers recorded an other-than-temporary impairment loss of $1.7 million in first quarter 2017 for the full amount of the decline in fair value below the cost basis established at December 31, 2016. The fair value of the equity securities at March 31, 2017 of $13.5 million became the new cost basis of the securities.

At March 31, 2017 and December 31, 2016, Customers Bank had pledged investment securities aggregating $642.4 million and $231.3 million fair value, respectively, as collateral against its borrowings primarily with the FHLB and an unused line of credit with another financial institution. These counterparties do not have the ability to sell or repledge these securities.

XML

Loans Held for Sale

3 Months Ended

Mar. 31, 2017

Receivables Held-for-sale [Abstract]

Loans Held for Sale

LOANS HELD FOR SALE

The composition of loans held for sale as of March 31, 2017 and December 31, 2016 was as follows:

	March 31, 2017		December 31, 2016
(amounts in thousands)
Commercial loans:
Mortgage warehouse loans, at fair value	$	1,684,228	$	2,116,815
Consumer loans:
Residential mortgage loans, at fair value	320		695
Loans held for sale	$	1,684,548	$	2,117,510

Commercial loans held for sale consists of commercial loans to mortgage companies (i.e., mortgage warehouse loans). These mortgage warehouse lending transactions are subject to master repurchase agreements and are designated as held for sale and reported at fair value based on an election made to account for the loans at fair value. Pursuant to the agreements, Customers funds the pipelines for these mortgage lenders by sending payments directly to the closing agents for funded loans (i.e., the purchase event) and receives proceeds directly from third party investors when the loans are sold into the secondary market (i.e., the sale event). The fair value of the mortgage warehouse loans is estimated as the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The interest rates on these loans are variable, and the lending transactions are short-term, with an average life of 18 days from purchase to sale. The primary goal of these lending transactions is to provide liquidity to mortgage companies.

Effective December 31, 2016, Customers Bank transferred $25.1 million of multi-family loans from held for sale to loans receivable (held for investment) because the Bank no longer has the intent to sell these loans. Customers Bank transferred these loans at their carrying value, which was lower than the estimated fair value at the time of transfer.

XML

Loans Receivable and Allowance for Loan Losses

3 Months Ended

Mar. 31, 2017

Receivables [Abstract]

Loans Receivable and Allowance for Loan Losses

LOANS RECEIVABLE AND ALLOWANCE FOR LOAN LOSSES

The following table presents loans receivable as of March 31, 2017 and December 31, 2016:

	March 31, 2017			December 31, 2016
(amounts in thousands)
Commercial:
Multi-family	$	3,438,482		$	3,214,999
Commercial and industrial (including owner occupied commercial real estate)	1,390,319			1,370,853
Commercial real estate non-owner occupied	1,230,738			1,193,715
Construction	74,956			64,789
Total commercial loans	6,134,495			5,844,356
Consumer:
Residential real estate	363,264			193,502
Manufactured housing	99,182			101,730
Other	2,640			2,726
Total consumer loans	465,086			297,958
Total loans receivable	6,599,581			6,142,314
Deferred (fees)/costs and unamortized (discounts)/premiums, net	(2,834		)	76
Allowance for loan losses	(39,883		)	(37,315		)
Loans receivable, net of allowance for loan losses	$	6,556,864		$	6,105,075

The following tables summarize loans receivable by loan type and performance status as of March 31, 2017 and December 31, 2016:

	March 31, 2017
	30-89 Days Past Due (1)		90 Days Or More Past Due(1)		Total Past Due (1)		Non- Accrual		Current (2)		Purchased- Credit- Impaired Loans (3)		Total Loans (4)
(amounts in thousands)
Multi-family	$	—	$	—	$	—	$	—	$	3,436,465	$	2,017	$	3,438,482
Commercial and industrial	2		—		2		17,581		990,418		979		1,008,980
Commercial real estate - owner occupied	—		—		—		2,498		367,003		11,838		381,339
Commercial real estate - non-owner occupied	—		—		—		1,711		1,222,898		6,129		1,230,738
Construction	—		—		—		—		74,956		—		74,956
Residential real estate	3,052		—		3,052		3,247		350,358		6,607		363,264
Manufactured housing (5)	3,873		2,601		6,474		2,065		87,692		2,951		99,182
Other consumer	—		—		—		57		2,355		228		2,640
Total	$	6,927	$	2,601	$	9,528	$	27,159	$	6,532,145	$	30,749	$	6,599,581
	December 31, 2016
	30-89 Days Past Due (1)		90 Days Or More Past Due(1)		Total Past Due (1)		Non- Accrual		Current (2)		Purchased- Credit- Impaired Loans (3)		Total Loans (4)
(amounts in thousands)
Multi-family	$	12,573	$	—	$	12,573	$	—	$	3,200,322	$	2,104	$	3,214,999
Commercial and industrial	350		—		350		8,443		967,391		1,037		977,221
Commercial real estate - owner occupied	137		—		137		2,039		379,227		12,229		393,632
Commercial real estate - non-owner occupied	—		—		—		2,057		1,185,331		6,327		1,193,715
Construction	—		—		—		—		64,789		—		64,789
Residential real estate	4,417		—		4,417		2,959		178,559		7,567		193,502
Manufactured housing (5)	3,761		2,813		6,574		2,236		89,850		3,070		101,730
Other consumer	12		—		12		58		2,420		236		2,726
Total	$	21,250	$	2,813	$	24,063	$	17,792	$	6,067,889	$	32,570	$	6,142,314

(1) Includes past due loans that are accruing interest because collection is considered probable.

(2) Loans where next payment due is less than 30 days from the report date.

(3) Purchased-credit-impaired loans aggregated into a pool are accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, and the past due status of the pools, or that of the individual loans within the pools, is not meaningful. Because of the credit impaired nature of the loans, the loans are recorded at a discount reflecting estimated future cash flows and the Bank recognizes interest income on each pool of loans reflecting the estimated yield and passage of time. Such loans are considered to be performing. Purchased-credit-impaired loans that are not in pools accrete interest when the timing and amount of their expected cash flows are reasonably estimable, and are reported as performing loans.

(4) Amounts exclude deferred costs and fees, unamortized premiums and discounts, and the allowance for loan losses.

(5) Manufactured housing loans purchased in 2010 are subject to cash reserves held at the Bank that are used to fund past-due payments when the loan becomes 90 days or more delinquent. Subsequent purchases are subject to varying provisions in the event of borrowers’ delinquencies.

As of March 31, 2017 and December 31, 2016, the Bank had $0.4 million and $0.5 million, respectively, of residential real estate held in other real estate owned. As of March 31, 2017 and December 31, 2016, the Bank had initiated foreclosure proceedings of $1.5 million and $0.4 million, respectively, on loans secured by residential real estate.

Allowance for loan losses

The changes in the allowance for loan losses for the three months ended March 31, 2017 and 2016 and the loans and allowance for loan losses by loan class based on impairment evaluation method as of March 31, 2017 and December 31, 2016 were as follows. The amounts presented for the provision for loan losses below do not include the effect of changes to estimated benefits resulting from the FDIC loss share arrangements for the covered loans for periods prior to the termination of the FDIC loss sharing arrangements.

Three Months Ended March 31, 2017	Multi-family		Commercial and Industrial			Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied			Construction			Residential Real Estate			Manufactured Housing			Other Consumer			Total
(amounts in thousands)
Ending Balance, December 31, 2016	$	11,602	$	11,050		$	2,183	$	7,894		$	840		$	3,342		$	286		$	118		$	37,315
Charge-offs	—		(198		)	—		(404		)	—			(221		)	—			—			(823		)
Charge-offs for BankMobile loans (1)	—		—			—		—			—			—			—			(20		)	(20		)
Recoveries	—		215			—		—			81			21			—			2			319
Recoveries for BankMobile loans (1)	—		—			—		—			—			—			—			42			42
Provision for loan losses	681		1,942			211		357			(36		)	(62		)	(2		)	(41		)	3,050
Ending Balance, March 31, 2017	$	12,283	$	13,009		$	2,394	$	7,847		$	885		$	3,080		$	284		$	101		$	39,883
As of March 31, 2017
Loans:
Individually evaluated for impairment	$	—	$	17,653		$	2,507	$	1,711		$	—		$	7,224		$	10,204		$	56		$	39,355
Collectively evaluated for impairment	3,436,465		990,348			366,994		1,222,898			74,956			349,433			86,027			2,356			6,529,477
Loans acquired with credit deterioration	2,017		979			11,838		6,129			—			6,607			2,951			228			30,749
	$	3,438,482	$	1,008,980		$	381,339	$	1,230,738		$	74,956		$	363,264		$	99,182		$	2,640		$	6,599,581
Allowance for loan losses:
Individually evaluated for impairment	$	—	$	3,329		$	402	$	63		$	—		$	112		$	4		$	—		$	3,910
Collectively evaluated for impairment	12,283		9,311			1,992		4,767			885			2,264			83			42			31,627
Loans acquired with credit deterioration	—		369			—		3,017			—			704			197			59			4,346
	$	12,283	$	13,009		$	2,394	$	7,847		$	885		$	3,080		$	284		$	101		$	39,883

(1) Includes activities for BankMobile related loans, primarily overdrawn deposit accounts.

Three Months Ended March 31, 2016	Multi-family		Commercial and Industrial		Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied		Construction			Residential Real Estate		Manufactured Housing			Other Consumer			Total
(amounts in thousands)
Ending Balance, December 31, 2015	$	12,016	$	8,864	$	1,348	$	8,420	$	1,074		$	3,298	$	494		$	133		$	35,647
Charge-offs	—		—		—		—		—			—		—			(42		)	(42		)
Recoveries	—		56		—		8		433			—		—			—			497
Provision for loan losses	119		1,039		62		120		(243		)	378		(26		)	54			1,503
Ending Balance, March 31, 2016	$	12,135	$	9,959	$	1,410	$	8,548	$	1,264		$	3,676	$	468		$	145		$	37,605
As of December 31, 2016
Loans:
Individually evaluated for impairment	$	—	$	8,516	$	2,050	$	2,151	$	—		$	6,972	$	9,665		$	57		$	29,411
Collectively evaluated for impairment	3,212,895		967,668		379,353		1,185,237		64,789			178,963		88,995			2,433			6,080,333
Loans acquired with credit deterioration	2,104		1,037		12,229		6,327		—			7,567		3,070			236			32,570
	$	3,214,999	$	977,221	$	393,632	$	1,193,715	$	64,789		$	193,502	$	101,730		$	2,726		$	6,142,314
Allowance for loan losses:
Individually evaluated for impairment	$	—	$	1,024	$	287	$	14	$	—		$	35	$	—		$	—		$	1,360
Collectively evaluated for impairment	11,602		9,686		1,896		4,626		772			2,414		88			60			31,144
Loans acquired with credit deterioration	—		340		—		3,254		68			893		198			58			4,811
	$	11,602	$	11,050	$	2,183	$	7,894	$	840		$	3,342	$	286		$	118		$	37,315

Certain manufactured housing loans were purchased in August 2010. A portion of the purchase price may be used to reimburse the Bank under the specified terms in the purchase agreement for defaults of the underlying borrower and other specified items. At March 31, 2017 and December 31, 2016, funds available for reimbursement, if necessary, were $0.8 million and $1.0 million, respectively. Each quarter, these funds are evaluated to determine if they would be sufficient to absorb the probable incurred losses within the manufactured housing portfolio.

Impaired Loans - Individually Evaluated for Impairment

The following tables present the recorded investment (net of charge-offs), unpaid principal balance, and related allowance by loan type for impaired loans that were individually evaluated for impairment as of March 31, 2017 and December 31, 2016 and the average recorded investment and interest income recognized for the three months ended March 31, 2017 and 2016. Purchased-credit-impaired loans are considered to be performing and are not included in the tables below.

	March 31, 2017						Three Months Ended March 31, 2017
	Recorded Investment Net of Charge offs		Unpaid Principal Balance		Related Allowance		Average Recorded Investment		Interest Income Recognized
(amounts in thousands)
With no related allowance recorded:
Commercial and industrial	$	6,100	$	6,162	$	—	$	4,248	$	50
Commercial real estate owner occupied	1,659		1,658		—		1,435		15
Commercial real estate non-owner occupied	1,585		2,102		—		1,794		2
Other consumer	56		57		—		57		—
Residential real estate	2,321		2,433		—		4,502		1
Manufactured housing	10,001		10,001		—		9,833		141
With an allowance recorded:
Commercial and industrial	11,553		11,553		3,329		8,837		81
Commercial real estate owner occupied	848		848		402		844		1
Commercial real estate non-owner occupied	126		180		63		138		—
Residential real estate	4,903		4,903		112		2,597		39
Manufactured housing	203		203		4		102		3
Total	$	39,355	$	40,100	$	3,910	$	34,387	$	333

	December 31, 2016						Three Months Ended March 31, 2016
	Recorded Investment Net of Charge offs		Unpaid Principal Balance		Related Allowance		Average Recorded Investment		Interest Income Recognized
(amounts in thousands)
With no related allowance recorded:
Multi-family	$	—	$	—	$	—	$	331	$	—
Commercial and industrial	2,396		3,430		—		15,503		187
Commercial real estate owner occupied	1,210		1,210		—		9,121		94
Commercial real estate non-owner occupied	2,002		2,114		—		4,180		23
Other consumer	57		57		—		47		—
Residential real estate	6,682		6,749		—		4,243		24
Manufactured housing	9,665		9,665		—		8,599		109
With an allowance recorded:
Multi-family	—		—		—		197		5
Commercial and industrial	6,120		6,120		1,024		6,951		71
Commercial real estate - owner occupied	840		840		287		12		—
Commercial real estate non-owner occupied	149		204		14		548		2
Other consumer	—		—		—		73		—
Residential real estate	290		303		35		542		—
Total	$	29,411	$	30,692	$	1,360	$	50,347	$	515

Troubled Debt Restructurings

At March 31, 2017 and December 31, 2016, there were $16.8 million and $16.4 million, respectively, in loans reported as troubled debt restructurings (“TDRs”). TDRs are reported as impaired loans in the calendar year of their restructuring and are evaluated to determine whether they should be placed on non-accrual status. In subsequent years, a TDR may be returned to accrual status if it satisfies a minimum six-month performance requirement; however, it will remain classified as impaired. Generally, the Bank requires sustained performance for nine months before returning a TDR to accrual status.

Modification of purchased-credit-impaired loans that are accounted for within loan pools in accordance with the accounting standards for purchased-credit-impaired loans do not result in the removal of these loans from the pool even if the modifications would otherwise be considered a TDR. Accordingly, as each pool is accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, modifications of loans within such pools are not considered TDRs.

The following table presents loans modified in a troubled debt restructuring by type of concession for the three months ended March 31, 2017 and 2016. There were no modifications that involved forgiveness of debt.

	Three Months Ended March 31, 2017			Three Months Ended  March 31, 2016
	Number of Loans	Recorded Investment		Number of Loans	Recorded Investment
(dollars in thousands)
Extensions of maturity	1	$	348	3	$	1,995
Interest-rate reductions	20	855		23	864
Total	21	$	1,203	26	$	2,859

The following table provides, by loan type, the number of loans modified in troubled debt restructurings, and the related recorded investment, during the three months ended March 31, 2017 and 2016.

	Three Months Ended March 31, 2017			Three Months Ended March 31, 2016
	Number of Loans	Recorded Investment		Number of Loans	Recorded Investment
(dollars in thousands)
Commercial and industrial	1	$	348	1	$	76
Commercial real estate non-owner occupied	—	—		1	1,844
Manufactured housing	20	855		23	864
Residential real estate	—	—		1	75
Total loans	21	$	1,203	26	$	2,859

As of March 31, 2017 and December 31, 2016, there were no commitments to lend additional funds to debtors whose loans have been modified in TDRs.

As of March 31, 2017, five manufactured housing loans totaling $0.2 million that were modified in TDRs within the past twelve months, defaulted on payments. As of March 31, 2016, thirty-six manufactured housing loans totaling $1.9 million, two commercial and industrial loans totaling $0.5 million and one commercial real estate non-owner occupied loan totaling $0.2 million that were modified in TDRs within the past twelve months, defaulted on payments.

Loans modified in troubled debt restructurings are evaluated for impairment. The nature and extent of impairment of TDRs, including those which have experienced a subsequent default, is considered in the determination of an appropriate level of allowance for loan losses. There was one specific allowance as a result of TDR modifications during the three months ended March 31, 2017, totaling $1 thousand for one manufactured housing loan. There were three specific allowances resulting from TDR modifications during the three months ended March 31, 2016, totaling $0.2 million for two commercial and industrial loans, and $0.1 million for one commercial real estate non-owner occupied loans.

Purchased Credit Impaired Loans

The changes in accretable yield related to purchased-credit-impaired loans for the three months ended March 31, 2017 and 2016 were as follows:

	Three Months Ended March 31,
	2017			2016
(amounts in thousands)
Accretable yield balance as of December 31,	$	10,202		$	12,947
Accretion to interest income	(493		)	(470		)
Reclassification from nonaccretable difference and disposals, net	(333		)	145
Accretable yield balance as of March 31,	$	9,376		$	12,622

Allowance for Loan Losses and the FDIC Loss Sharing Receivable and Clawback Liability

Losses incurred on covered loans were eligible for partial reimbursement by the FDIC. Subsequent to the purchase date, the expected cash flows on the covered loans were subject to evaluation. Decreases in the present value of expected cash flows on the covered loans were recognized by increasing the allowance for loan losses with a related charge to the provision for loan losses. At the same time, the FDIC indemnification asset was increased reflecting an estimated future collection from the FDIC, which was recorded as a reduction to the provision for loan losses. If the expected cash flows on the covered loans increased such that a previously recorded impairment could be reversed, the Bank recorded a reduction in the allowance for loan losses (with a related credit to the provision for loan losses) accompanied by a reduction in the FDIC receivable balance (with a related charge to the provision for loan losses). Increases in expected cash flows on covered loans and decreases in expected cash flows from the FDIC loss sharing receivable, when there were no previously recorded impairments, were considered together and recognized over the remaining life of the loans as interest income. Decreases in the valuations of other real estate owned covered by the loss sharing agreements were recorded net of the estimated FDIC receivable as an increase to other real estate owned expense (a component of non-interest expense).

On July 11, 2016, Customers entered into an agreement to terminate all existing rights and obligations pursuant to the loss sharing agreements with the FDIC. In connection with the termination agreement, Customers paid the FDIC $1.4 million as final payment under these agreements. The negotiated settlement amount was based on net losses incurred on the covered assets through September 30, 2015, adjusted for cash payments to and receipts from the FDIC as part of the December 31, 2015 and March 31, 2016 certifications. Consequently, loans and other real estate owned previously reported as covered assets pursuant to the loss sharing agreements were no longer presented as covered assets as of June 30, 2016.

The following table presents changes in the allowance for loan losses and the FDIC loss sharing receivable, including the effects of the estimated clawback liability and the termination agreement, for the three months ended March 31, 2017 and 2016.

	Allowance for Loan Losses
	Three Months Ended March 31,
(amounts in thousands)	2017			2016
Ending balance as of December 31,	$	37,315		$	35,647
Provision for loan losses (1)	3,050			1,503
Charge-offs	(823		)	(42		)
Charge-offs for BankMobile loans	(20		)	—
Recoveries	319			497
Recoveries for BankMobile loans	42			—
Ending balance as of March 31,	$	39,883		$	37,605

	FDIC Loss Sharing Receivable/ Clawback Liability
	Three Months Ended March 31,
(amounts in thousands)	2017		2016
Ending balance as of December 31,	$	—	$	(2,083	)
Decreased estimated cash flows (2)	—		(477		)
Other activity, net (a)	—		(304		)
Cash payments to the FDIC	—		320
Ending balance as of March 31,	$	—	$	(2,544	)
(1) Provision for loan losses	$	3,050	$	1,503
(2) Effect attributable to FDIC loss share arrangements	—		477
Net amount reported as provision for loan losses	$	3,050	$	1,980

(a) Includes external costs, such as legal fees, real estate taxes, and appraisal expenses, which qualified for reimbursement under the FDIC loss sharing agreements.

Credit Quality Indicators

Multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, construction, and residential real estate loans are rated based on an internally assigned risk rating system which is assigned at the time of loan origination and reviewed on a periodic, or on an “as needed,” basis. Manufactured housing and other consumer loans are evaluated based on the payment activity of the loan.

To facilitate the monitoring of credit quality within the multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, construction and residential real estate classes, and for purposes of analyzing historical loss rates used in the determination of the allowance for loan losses for the respective portfolio class, the Bank utilizes the following categories of risk ratings: pass/satisfactory (includes risk rating 1 through 6), special mention, substandard, doubtful, and loss. The risk rating categories, which are derived from standard regulatory rating definitions, are assigned upon initial approval of credit to borrowers and updated periodically thereafter. Pass/satisfactory ratings, which are assigned to those borrowers who do not have identified potential or well-defined weaknesses and for whom there is a high likelihood of orderly repayment, are updated periodically based on the size and credit characteristics of the borrower. All other categories are updated on a quarterly basis during the month preceding the end of the calendar quarter.  While assigning risk ratings involves judgment, the risk-rating process allows management to identify riskier credits in a timely manner and allocate the appropriate resources to manage those loans.

The risk rating grades are defined as follows:

“1” – Pass/Excellent

Loans rated 1 represent a credit extension of the highest quality. The borrower’s historic (at least five years) cash flows manifest extremely large and stable margins of coverage. Balance sheets are conservative, well capitalized, and liquid. After considering debt service for proposed and existing debt, projected cash flows continue to be strong and provide ample coverage. The borrower typically reflects broad geographic and product diversification and has access to alternative financial markets.

“2” – Pass/Superior

Loans rated 2 are those for which the borrower has a strong financial condition, balance sheet, operations, cash flow, debt capacity and coverage with ratios better than industry norms. The borrowers of these loans exhibit a limited leverage position, are virtually immune to local economies, and are in stable growing industries. The management team is well respected and the company has ready access to public markets.

“3” – Pass/Strong

Loans rated 3 are those loans for which the borrowers have above average financial condition and flexibility; more than satisfactory debt service coverage; balance sheet and operating ratios are consistent with or better than industry peers; operate in industries with little risk; move in diversified markets; and are experienced and competent in their industry. These borrowers’ access to capital markets is limited mostly to private sources, often secured, but the borrower typically has access to a wide range of refinancing alternatives.

“4” – Pass/Good

Loans rated 4 have a sound primary and secondary source of repayment. The borrower may have access to alternative sources of financing, but sources are not as widely available as they are to a higher grade borrower. These loans carry a normal level of risk, with very low loss exposure. The borrower has the ability to perform according to the terms of the credit facility. The margins of cash flow coverage are satisfactory but vulnerable to more rapid deterioration than the higher quality loans.

“5” – Satisfactory

Loans rated 5 are extended to borrowers who are determined to be a reasonable credit risk and demonstrate the ability to repay the debt from normal business operations. Risk factors may include reliability of margins and cash flows, liquidity, dependence on a single product or industry, cyclical trends, depth of management, or limited access to alternative financing sources. The borrower’s historical financial information may indicate erratic performance, but current trends are positive and the quality of financial information is adequate, but is not as detailed and sophisticated as information found on higher grade loans. If adverse circumstances arise, the impact on the borrower may be significant.

“6” – Satisfactory/Bankable with Care

Loans rated 6 are those for which the borrower has higher than normal credit risk; however, cash flow and asset values are generally intact. These borrowers may exhibit declining financial characteristics, with increasing leverage and decreasing liquidity and may have limited resources and access to financial alternatives. Signs of weakness in these borrowers may include delinquent taxes, trade slowness and eroding profit margins.

“7” – Special Mention

Loans rated Special Mention are credit facilities that may have potential developing weaknesses and deserve extra attention from the account manager and other management personnel. In the event potential weaknesses are not corrected or mitigated, deterioration in the ability of the borrower to repay the debt in the future may occur. This grade is not assigned to loans that bear certain peculiar risks normally associated with the type of financing involved, unless circumstances have caused the risk to increase to a level higher than would have been acceptable when the credit was originally approved. Loans where significant actual, not potential, weaknesses or problems are clearly evident are graded in the category below.

“8” – Substandard

Loans are classified Substandard when the loans are inadequately protected by the current sound worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified must have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt and are characterized by the distinct possibility that the company will sustain some loss if the weaknesses are not corrected.

“9” – Doubtful

The Bank assigns a doubtful rating to loans that have all the attributes of a substandard rating with the added characteristic that the weaknesses make collection or liquidation in full, on the basis of currently existing facts, conditions, and values, highly questionable and improbable. The possibility of loss is extremely high, but because of certain important and reasonable specific pending factors that may work to the advantage of and strengthen the credit quality of the loan, its classification as an estimated loss is deferred until its more exact status may be determined. Pending factors may include a proposed merger or acquisition, liquidation proceeding, capital injection, perfecting liens on additional collateral or refinancing plans.

“10” – Loss

The Bank assigns a loss rating to loans considered uncollectible and of such little value that their continuance as an active asset is not warranted. Amounts classified as loss are immediately charged off.

Risk ratings are not established for certain consumer loans, including home equity, manufactured housing, and installment loans, mainly because these portfolios consist of a larger number of homogeneous loans with smaller balances. Instead, these portfolios are evaluated for risk mainly based upon aggregate payment history through the monitoring of delinquency levels and trends and are classified as performing and non-performing.

The following tables present the credit ratings of loans receivable as of March 31, 2017 and December 31, 2016.

	March 31, 2017
	Multi-family		Commercial and Industrial		Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied		Construction		Residential Real Estate		Manufactured Housing		Other Consumer		Total
(amounts in thousands)
Pass/Satisfactory	$	3,397,019	$	975,431	$	367,935	$	1,213,427	$	54,343	$	359,919	$	—	$	—	$	6,368,074
Special Mention	37,351		12,086		7,449		8,674		20,613		—		—		—		86,173
Substandard	4,112		21,463		5,955		8,637		—		3,345		—		—		43,512
Performing (1)	—		—		—		—		—		—		90,643		2,583		93,226
Non-performing (2)	—		—		—		—		—		—		8,539		57		8,596
Total	$	3,438,482	$	1,008,980	$	381,339	$	1,230,738	$	74,956	$	363,264	$	99,182	$	2,640	$	6,599,581

	December 31, 2016
	Multi-family		Commercial and Industrial		Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied		Construction		Residential Real Estate		Manufactured Housing		Other Consumer		Total
(amounts in thousands)
Pass/Satisfactory	$	3,198,290	$	943,356	$	375,919	$	1,175,850	$	50,291	$	189,919	$	—	$	—	$	5,933,625
Special Mention	—		19,552		12,065		10,824		14,498		—		—		—		56,939
Substandard	16,709		14,313		5,648		7,041		—		3,583		—		—		47,294
Performing (1)	—		—		—		—		—		—		92,920		2,656		95,576
Non-performing (2)	—		—		—		—		—		—		8,810		70		8,880
Total	$	3,214,999	$	977,221	$	393,632	$	1,193,715	$	64,789	$	193,502	$	101,730	$	2,726	$	6,142,314

(1) Includes consumer and other installment loans not subject to risk ratings.

(2) Includes loans that are past due and still accruing interest and loans on nonaccrual status.

Loan Purchases and Sales

In first quarter 2017, Customers purchased $174.2 million of thirty-year fixed-rate residential mortgage loans from Florida-based Everbank. The purchase price was 98.5% of loans outstanding. There were no loan purchases during first quarter 2016.

In first quarter 2017, Customers sold $94.9 million of multi-family loans for $95.4 million resulting in a gain on sale of $0.5 million and $8.7 million of Small Business Administration loans resulting in a gain on sale of $0.8 million. In first quarter 2016, Customers sold $6.9 million of Small Business Administration loans resulting in a gain on sale of $0.6 million.

None of these purchases and sales during the first quarter 2017 and 2016 materially affected the credit profile of Customers’ related loan portfolio.

XML

Regulatory Capital

3 Months Ended

Mar. 31, 2017

Banking and Thrift [Abstract]

Regulatory Capital

REGULATORY CAPITAL

The Bank and the Bancorp are subject to various regulatory capital requirements administered by the federal banking agencies. Failure to meet the minimum capital requirements can result in certain mandatory, and possibly additional discretionary, actions by regulators that, if undertaken, could have a direct material effect on Customers' financial statements. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Bank and the Bancorp must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance sheet items, as calculated under the regulatory accounting practices. The capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Prompt corrective action provisions are not applicable to bank holding companies.

Quantitative measures established by regulation to ensure capital adequacy require the Bank and the Bancorp to maintain minimum amounts and ratios (set forth in the following table) of common equity Tier 1, Tier 1, total capital to risk-weighted assets, and Tier 1 capital to average assets (as defined in the regulations). At March 31, 2017 and December 31, 2016, the Bank and the Bancorp satisfied all capital requirements to which they were subject.

The Dodd-Frank Act required the Federal Reserve Bank to establish minimum consolidated capital requirements for bank holding companies that are as stringent as those required for insured depositary subsidiaries. In 2013, the federal banking agencies approved rules that implemented the Dodd-Frank requirements and certain other regulatory capital reforms effective January 1, 2015, that (i) introduced a new capital ratio pursuant to the prompt corrective action provisions, the common equity tier 1 capital to risk weighted assets ratio, (ii) increased the adequately capitalized and well capitalized thresholds for the Tier 1 risk based capital ratios to 6% and 8%, respectively, (iii) changed the treatment of certain capital components for determining Tier 1 and Tier 2 capital, and (iv) changed the risk weighting of certain assets and off-balance sheet items in determining risk weighted assets.

Generally, to be considered adequately capitalized, or well capitalized, respectively, an institution must at least maintain the common equity Tier 1, Tier 1 and total risk based ratios and the Tier 1 leverage ratio in excess of the related minimum ratios as set forth in the following table:

	Actual				For Capital Adequacy Purposes (Minimum Plus Capital Buffer)				To Be Well Capitalized Under Prompt Corrective Action Provisions
(amounts in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio
As of March 31, 2017:
Common equity Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	650,108	8.508	%	$	439,351	5.750	%	N/A		N/A
Customers Bank	$	874,689	11.474	%	$	438,318	5.750	%	$	495,490	6.500	%
Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	867,159	11.349	%	$	553,965	7.250	%	N/A		N/A
Customers Bank	$	874,689	11.474	%	$	552,662	7.250	%	$	609,834	8.000	%
Total capital (to risk weighted assets)
Customers Bancorp, Inc.	$	992,295	12.987	%	$	706,782	9.250	%	N/A		N/A
Customers Bank	$	1,023,545	13.426	%	$	705,121	9.250	%	$	762,293	10.000	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	867,159	9.037	%	$	383,806	4.000	%	N/A		N/A
Customers Bank	$	874,689	9.141	%	$	382,769	4.000	%	$	478,461	5.000	%
As of December 31, 2016:
Common equity Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	628,139	8.487	%	$	379,306	5.125	%	N/A		N/A
Customers Bank	$	857,421	11.626	%	$	377,973	5.125	%	$	479,380	6.500	%
Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	844,755	11.414	%	$	490,322	6.625	%	N/A		N/A
Customers Bank	$	857,421	11.626	%	$	488,599	6.625	%	$	590,006	8.000	%
Total capital (to risk weighted assets)
Customers Bancorp, Inc.	$	966,097	13.053	%	$	638,343	8.625	%	N/A		N/A
Customers Bank	$	1,003,609	13.608	%	$	636,101	8.625	%	$	737,508	10.000	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	844,755	9.067	%	$	372,652	4.000	%	N/A		N/A
Customers Bank	$	857,421	9.233	%	$	371,466	4.000	%	$	464,333	5.000	%

The risk-based capital rules adopted effective January 1, 2015 require that banks and holding companies maintain a "capital conservation buffer" of 250 basis points in excess of the "minimum capital ratio." The minimum capital ratio is equal to the prompt corrective action adequately capitalized threshold ratio. The capital conservation buffer is being phased in over four years beginning on January 1, 2016, with a maximum buffer of 0.625% of risk weighted assets for 2016, 1.25% for 2017, 1.875% for 2018, and 2.5% for 2019 and thereafter.

Effective January 1, 2017, the capital level required to avoid limitation on elective distributions applicable to the Bancorp and the Bank were as follows:

(i) a common equity Tier 1 capital ratio of 5.750%;

(ii) a Tier 1 Risk based capital ratio of 7.250%; and

(iii) a Total Risk based capital ratio of 9.250%.

Failure to maintain the required capital conservation buffer will result in limitations on capital distributions and on discretionary bonuses to executive officers.

XML

Disclosures About Fair Value of Financial Instruments

3 Months Ended

Mar. 31, 2017

Fair Value Disclosures [Abstract]

Disclosures About Fair Value of Financial Instruments

DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS

Customers uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments. FASB Accounting Standards Codification ("ASC") Topic 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For Customers, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. Many of these financial instruments lack an available trading market as characterized by a willing buyer and willing seller engaging in an exchange transaction. For fair value disclosure purposes, Customers utilized certain fair value measurement criteria under the FASB ASC Topic 820, Fair Value Measurements and Disclosures, as explained below.

In accordance with ASC 820, the fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.  Fair value is best determined based upon quoted market prices.  However, in many instances, there are no quoted market prices for Customers' various financial instruments.  In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques.  Those techniques are significantly affected by the assumptions used, including the discount rate and estimates of future cash flows.  Accordingly, the fair value estimates may not be realized in an immediate settlement of the instrument.

The fair value guidance provides a consistent definition of fair value, focusing on an exit price in an orderly transaction (that is, not a forced liquidation or distressed sale) between market participants at the measurement date under current market conditions.  If there has been a significant decrease in the volume and level of activity for the asset or liability, a change in valuation technique or the use of multiple valuation techniques may be appropriate.  In such instances, determining the price at which willing market participants would transact at the measurement date under current market conditions depends on the facts and circumstances and requires the use of significant judgment.  The fair value is a reasonable point within the range that is most representative of fair value under current market conditions.

The fair value guidance also establishes a fair value hierarchy and describes the following three levels used to classify fair value measurements.

Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.

Level 2: Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability.

Level 3: Prices or valuation techniques that require adjustments to inputs that are both significant to the fair value measurement and unobservable (i.e., supported with little or no market activity).

A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.

The following methods and assumptions were used to estimate the fair values of Customers' financial instruments as of March 31, 2017 and December 31, 2016:

Cash and cash equivalents:

The carrying amounts reported on the balance sheet for cash and cash equivalents approximate those assets’ fair values. These assets are classified as Level 1 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Investment securities:

The fair values of investment securities available for sale are determined by obtaining quoted market prices on nationally recognized and foreign securities exchanges (Level 1), matrix pricing (Level 2), which is a mathematical technique used widely in the industry to value debt securities without relying exclusively on quoted market prices for the specific securities but rather by relying on the securities’ relationship to other benchmark quoted prices, or externally developed models that use unobservable inputs due to limited or no market activity of the instrument (Level 3). These assets are classified as Level 1, 2, or 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

The carrying amount of investments in FHLB, Federal Reserve Bank, and other restricted stock approximates fair value, and considers the limited marketability of such securities. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans held for sale - Consumer residential mortgage loans:

The Bank generally estimates the fair values of residential mortgage loans held for sale based on commitments on hand from investors within the secondary market for loans with similar characteristics. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans held for sale - Commercial mortgage warehouse loans:

The fair value of mortgage warehouse loans is the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The loan is used by mortgage companies as short-term bridge financing between the funding of mortgage loans and the finalization of the sale of the loans to an investor. Changes in fair value are not expected to be recognized because at inception of the transaction the underlying loans have already been sold to an approved investor. Additionally, the interest rate is variable, and the transaction is short-term, with an average life of 18 days from purchase to sale. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans receivable, net of allowance for loan losses:

The fair values of loans held for investment are estimated using discounted cash flows and market rates at the balance sheet date that reflect the credit and interest rate-risk inherent in the loans. Projected future cash flows are calculated based upon contractual maturity or call dates, projected repayments and prepayments of principal. Generally, for variable rate loans that reprice frequently and with no significant change in credit risk, fair values are based on carrying values. These assets are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Impaired loans:

Impaired loans are those loans that are accounted for under ASC 310, Receivables, in which the Bank has measured impairment generally based on the fair value of the loan’s collateral or discounted cash flow analysis.  Fair value is generally determined based upon independent third-party appraisals of the properties that collateralize the loans or discounted cash flows based upon the expected proceeds.  These assets are generally classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Other real estate owned:

The fair value of other real estate owned ("OREO") is determined by using appraisals, which may be discounted based on management’s review and changes in market conditions or sales agreements with third parties.  All appraisals must be performed in accordance with the Uniform Standards of Professional Appraisal Practice.  Appraisals are certified to the Bank and performed by appraisers on the Bank’s approved list of appraisers.  Evaluations are completed by a person independent of management.  The content of the appraisal depends on the complexity of the property.  Appraisals are completed on a “retail value” and an “as is value”. These assets are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Deposit liabilities:

The fair values disclosed for interest and non-interest checking, passbook savings and money market deposit accounts are, by definition, equal to the amount payable on demand at the reporting date (i.e., their carrying amounts).  These liabilities are classified as Level 1 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Fair values for fixed-rate certificates of deposit are estimated using a discounted cash flow calculation that applies interest rates currently being offered in the market on certificates to a schedule of aggregated expected monthly maturities on time deposits. These liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Federal funds purchased:

For these short-term instruments, the carrying amount is considered a reasonable estimate of fair value. These liabilities are classified as Level 1 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Borrowings:

Borrowings consist of long-term and short-term FHLB advances, 5-year senior unsecured notes, and subordinated debt. For overnight borrowings, the carrying amounts are considered reasonable estimates of fair value and are classified as Level 1 fair value measurements. Fair values of all other FHLB advances are estimated using discounted cash flow analysis, based on quoted prices for new FHLB advances with similar credit risk characteristics, terms and remaining maturity. The prices obtained from this active market represent a market value that is deemed to represent the transfer price if the liability were assumed by a third party. Fair values of privately placed subordinated and senior unsecured debt are estimated by a third-party financial adviser using discounted cash flow analysis, based on market rates currently offered on such debt with similar credit-risk characteristics, terms and remaining maturity. These liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements. The $63 million senior unsecured notes issued during third quarter 2013 are traded on The New York Stock Exchange, and their price can be obtained daily. This fair value measurement is classified as Level 1.

Derivatives (Assets and Liabilities):

The fair values of interest rate swaps and credit derivatives are determined using models that incorporate readily observable market data into a market standard methodology. This methodology nets the discounted future fixed cash receipts and the discounted expected variable cash payments. The discounted variable cash payments are based on expectations of future interest rates derived from observable market interest rate curves. In addition, fair value is adjusted for the effect of nonperformance risk by incorporating credit valuation adjustments for the Bank and its counterparties. These assets and liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

The fair values of the residential mortgage loan commitments are derived from the estimated fair values that can be generated when the underlying mortgage loan is sold in the secondary market. The Bank generally uses commitments on hand from third- party investors to estimate an exit price and adjusts for the probability of the commitment being exercised based on the Bank’s internal experience (i.e., pull-through rate). These assets and liabilities are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Derivative assets and liabilities are presented in "Other assets" and "Accrued interest payable and other liabilities" on the consolidated balance sheet.

Assets and Liabilities held for sale

Assets and liabilities held for sale are recorded at the lower of cost basis or market value. Assets classified as held for sale at March 31, 2017 were $72.9 million. Included in assets held for sale were financial instruments including cash and cash equivalents of $20.2 million (Level 1) and loans receivable of $2.7 million (Level 3). The remaining assets designated as held for sale consist of goodwill, intangibles and other assets not considered financial instruments. Liabilities classified as held for sale consisted primarily of $708.4 million million of transaction deposit accounts (Level 1). The remaining liabilities classified as held for sale consist of accrued liabilities not considered financial instruments under ASC 825 - Financial Instruments.

Off-balance-sheet financial instruments:

The fair values of unused commitments to lend and standby letters of credit are considered to be the same as their contractual amounts.

The following information should not be interpreted as an estimate of Customers' fair value in its entirety because fair value calculations are only provided for a limited portion of Customers' assets and liabilities.  Due to a wide range of valuation techniques and the degree of subjectivity used in making these estimates, comparisons between Customer’s disclosures and those of other companies may not be meaningful.

The estimated fair values of Customers' financial instruments at March 31, 2017 and December 31, 2016 were as follows:

					Fair Value Measurements at March 31, 2017
	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
(amounts in thousands)
Assets:
Cash and cash equivalents	$	157,130	$	157,130	$	157,130	$	—	$	—
Investment securities, available for sale	1,017,300		1,017,300		13,543		1,003,757		—
Loans held for sale	1,684,548		1,684,548		—		1,684,548		—
Loans receivable, net of allowance for loan losses	6,556,864		6,605,634		—		—		6,605,634
FHLB, Federal Reserve Bank and other restricted stock	85,218		85,218		—		85,218		—
Derivatives	11,076		11,076		—		10,981		95
Assets held for sale	22,856		22,856		20,160		—		2,696
Liabilities:
Deposits	$	6,627,061	$	6,626,141	$	4,065,592	$	2,560,549	$	—
Deposits held for sale	708,419		708,419		708,419		—		—
Federal funds purchased	215,000		215,000		215,000		—		—
FHLB advances	1,206,550		1,206,490		296,550		909,940		—
Other borrowings	87,289		92,064		66,564		25,500		—
Subordinated debt	108,807		111,650		—		111,650		—
Derivatives	13,374		13,374		—		13,374		—

					Fair Value Measurements at December 31, 2016
	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
(amounts in thousands)
Assets:
Cash and cash equivalents	$	244,709	$	244,709	$	244,709	$	—	$	—
Investment securities, available for sale	493,474		493,474		15,246		478,228		—
Loans held for sale	2,117,510		2,117,510		—		2,117,510		—
Loans receivable, net of allowance for loan losses	6,105,075		6,149,773		—		—		6,149,773
FHLB, Federal Reserve Bank and other restricted stock	68,408		68,408		—		68,408		—
Derivatives	10,864		10,864		—		10,819		45
Assets held for sale	32,248		32,248		20,000		—		12,248
Liabilities:
Deposits	$	6,846,980	$	6,846,868	$	4,015,218	$	2,831,650	$	—
Deposits held for sale	456,795		456,795		456,795		—		—
Federal funds purchased	83,000		83,000		83,000		—		—
FHLB advances	868,800		869,049		688,800		180,249		—
Other borrowings	87,123		91,761		66,261		25,500		—
Subordinated debt	108,783		111,375		—		111,375		—
Derivatives	14,172		14,172		—		14,172		—

For financial assets and liabilities measured at fair value on a recurring and nonrecurring basis, the fair value measurements by level within the fair value hierarchy used at March 31, 2017 and December 31, 2016 were as follows:

	March 31, 2017
	Fair Value Measurements at the End of the Reporting Period Using
	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
(amounts in thousands)
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	219,585	$	—	$	219,585
Agency guaranteed commercial mortgage-backed securities	—		625,732		—		625,732
Corporate notes	—		158,440		—		158,440
Equity securities	13,543		—		—		13,543
Derivatives	—		10,981		95		11,076
Loans held for sale – fair value option	—		1,684,548		—		1,684,548
Total assets - recurring fair value measurements	$	13,543	$	2,699,286	$	95	$	2,712,924
Liabilities
Derivatives	$	—	$	13,374	$	—	$	13,374
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of specific reserves of $3,910	$	—	$	—	$	15,615	$	15,615
Other real estate owned	—		—		2,337		2,337
Total assets - nonrecurring fair value measurements	$	—	$	—	$	17,952	$	17,952

	December 31, 2016
	Fair Value Measurements at the End of the Reporting Period Using
	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
(amounts in thousands)
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	231,263	$	—	$	231,263
Agency-guaranteed commercial mortgage-backed securities	—		201,817		—		201,817
Corporate notes	—		45,148		—		45,148
Equity securities	15,246		—		—		15,246
Derivatives	—		10,819		45		10,864
Loans held for sale – fair value option	—		2,117,510		—		2,117,510
Total assets - recurring fair value measurements	$	15,246	$	2,606,557	$	45	$	2,621,848
Liabilities
Derivatives	$	—	$	14,172	$	—	$	14,172
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of specific reserves of $1,360	$	—	$	—	$	6,527	$	6,527
Other real estate owned	—		—		2,731		2,731
Total assets - nonrecurring fair value measurements	$	—	$	—	$	9,258	$	9,258

The changes in Level 3 assets measured at fair value on a recurring basis for the three months ended March 31, 2017 and 2016 are summarized as follows.

	Residential Mortgage Loan Commitments
	Three Months Ended March 31,
	2017			2016
(amounts in thousands)
Balance at December 31,	$	45		$	45
Issuances	95			73
Settlements	(45		)	(45		)
Balance at March 31,	$	95		$	73

Customers' policy is to recognize transfers between fair value levels when events or circumstances warrant transfers. There were no transfers between levels during the three months ended March 31, 2017 and 2016.

The following table summarizes financial assets and financial liabilities measured at fair value as of March 31, 2017 and December 31, 2016 on a recurring and nonrecurring basis for which Customers utilized Level 3 inputs to measure fair value.

	Quantitative Information about Level 3 Fair Value Measurements
March 31, 2017	Fair Value Estimate		Valuation Technique	Unobservable Input	Range (Weighted Average) (4)
(amounts in thousands)
Impaired loans	$	10,529	Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Impaired loans	5,086		Discounted cash flow	Projected cash flows (3)	4 times EBITDA
Other real estate owned	2,337		Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Residential mortgage loan commitments	95		Adjusted market bid	Pull-through rate	90%

	Quantitative Information about Level 3 Fair Value Measurements
December 31, 2016	Fair Value Estimate		Valuation Technique	Unobservable Input	Range (Weighted Average) (4)
(amounts in thousands)
Impaired loans	$	1,431	Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Impaired loans	5,096		Discounted cash flow	Projected cash flows (3)	4 times EBITDA
Other real estate owned	2,731		Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Residential mortgage loan commitments	45		Adjusted market bid	Pull-through rate	90%

(1) Obtained from approved independent appraisers. Appraisals are current and in compliance with credit policy. The Bank does not generally discount appraisals.

(2) Fair value is adjusted for estimated costs to sell based on a percentage of the value as determined by the appraisal.

(3) Projected cash flows of the business derived using EBITDA multiple based on management's best estimate.

(4) Presented as a percentage of the value determined by appraisal for impaired loans and other real estate owned.

XML

Derivative Instruments and Hedging Activities

3 Months Ended

Mar. 31, 2017

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Derivative Instruments and Hedging Activities

DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

Risk Management Objectives of Using Derivatives

Customers is exposed to certain risks arising from both its business operations and economic conditions. Customers manages economic risks, including interest rate, liquidity, and credit risk, primarily by managing the amount, sources, and durations of its assets and liabilities. Specifically, Customers enters into derivative financial instruments to manage exposures that arise from business activities that result in the receipt or payment of future known and uncertain cash amounts, the value of which are determined by interest rates. Customers' derivative financial instruments are used to manage differences in the amount, timing, and duration of Customers' known or expected cash receipts and its known or expected cash payments principally related to certain borrowings. Customers also has interest-rate derivatives resulting from a service provided to certain qualifying customers, and therefore, they are not used to manage Customers' interest-rate risk in assets or liabilities. Customers manages a matched book with respect to its derivative instruments used in this customer service in order to minimize its net risk exposure resulting from such transactions.

Cash Flow Hedges of Interest Rate Risk

Customers' objectives in using interest-rate derivatives are to add stability to interest expense and to manage exposure to interest-rate movements. To accomplish this objective, Customers primarily uses interest rate swaps as part of its interest-rate-risk management strategy. Interest-rate swaps designated as cash flow hedges involve the receipt of variable amounts from a counterparty in exchange for Customers making fixed-rate payments over the life of the agreements without exchange of the underlying notional amount.

The effective portion of changes in the fair value of derivatives designated and qualifying as cash flow hedges is recorded in accumulated other comprehensive income and is subsequently reclassified into earnings in the period that the hedged forecasted transaction affects earnings. To date, such derivatives were used to hedge the variable cash flows associated with the forecasted issuances of debt. The ineffective portion of the change in fair value of the derivatives is to be recognized directly in earnings. During the three months ended March 31, 2017 and 2016, Customers did not record any hedge ineffectiveness.

Amounts reported in accumulated other comprehensive income related to derivatives will be reclassified to interest expense as interest payments are made on Customers' variable-rate debt. Customers expects to reclassify $1.9 million from accumulated other comprehensive income to interest expense during the next 12 months.

Customers is hedging its exposure to the variability in future cash flows for forecasted transactions over a maximum period of 24 months (excluding forecasted transactions related to the payment of variable interest on existing financial instruments).

At March 31, 2017, Customers had nine outstanding interest rate derivatives with notional amounts totaling $550.0 million that were designated as cash flow hedges of interest rate risk. At December 31, 2016, Customers had four outstanding interest rate derivatives with notional amounts totaling $325.0 million that were designated as cash flow hedges of interest rate risk. The hedges expire between January 2018 and April 2019.

Derivatives Not Designated as Hedging Instruments

Customers executes interest rate swaps with commercial banking customers to facilitate their respective risk management strategies (typically the loan customers will swap a floating-rate loan for a fixed-rate loan). The customer interest rate swaps are simultaneously offset by interest rate swaps that Customers executes with a third party in order to minimize interest rate risk exposure resulting from such transactions. Because the interest rate swaps associated with this program do not meet the hedge accounting requirements, changes in the fair value of both the customer swaps and the offsetting third-party market swaps are recognized directly in earnings. At March 31, 2017, Customers had 78 interest rate swaps with an aggregate notional amount of $807.6 million related to this program. At December 31, 2016, Customers had 76 interest rate swaps with an aggregate notional amount of $716.6 million related to this program.

Customers enters into residential mortgage loan commitments in connection with its consumer mortgage banking activities to fund mortgage loans at specified rates and times in the future. These commitments are short-term in nature and generally expire in 30 to 60 days. The residential mortgage loan commitments that relate to the origination of mortgage loans that will be held for sale are considered derivative instruments under the applicable accounting guidance and are reported at fair value, with changes in fair value recorded directly in earnings. At March 31, 2017 and December 31, 2016, Customers had an outstanding notional balance of residential mortgage loan commitments of $5.2 million and $3.6 million, respectively.

Customers has also purchased and sold credit derivatives to either hedge or participate in the performance risk associated with some of its counterparties. These derivatives are not designated as hedging instruments and are reported at fair value, with changes in fair value reported directly in earnings. At March 31, 2017 and December 31, 2016, Customers had outstanding notional balances of credit derivatives of $54.2 million and $44.9 million, respectively.

Fair Value of Derivative Instruments on the Balance Sheet

The following tables present the fair value of Customers' derivative financial instruments as well as their presentation on the balance sheet as of March 31, 2017 and December 31, 2016.

	March 31, 2017
	Derivative Assets			Derivative Liabilities
	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
(amounts in thousands)
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	311	Other liabilities	$	2,779
Total		$	311		$	2,779
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	10,536	Other liabilities	$	10,586
Credit contracts	Other assets	134		Other liabilities	9
Residential mortgage loan commitments	Other assets	95		Other liabilities	—
Total		$	10,765		$	10,595

	December 31, 2016
	Derivative Assets			Derivative Liabilities
	Balance Sheet			Balance Sheet
	Location	Fair Value		Location	Fair Value
(amounts in thousands)
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	—	Other liabilities	$	3,624
Total		$	—		$	3,624
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	10,683	Other liabilities	$	10,537
Credit contracts	Other assets	136		Other liabilities	11
Residential mortgage loan commitments	Other assets	45		Other liabilities	—
Total		$	10,864		$	10,548

Effect of Derivative Instruments on Comprehensive Income

The following tables present the effect of Customers' derivative financial instruments on comprehensive income for the three months ended March 31, 2017 and 2016.

	Three Months Ended March 31, 2017
	Income Statement Location	Amount of Income Recognized in Earnings
(amounts in thousands)
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	483
Credit contracts	Other non-interest income	—
Residential mortgage loan commitments	Mortgage loan and banking income	50
Total		$	533

	Three Months Ended March 31, 2016
	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
(amounts in thousands)
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	(472	)
Credit contracts	Other non-interest income	249
Residential mortgage loan commitments	Mortgage loan and banking income	28
Total		$	(195	)

	Three Months Ended March 31, 2017
	Amount of Income Recognized in OCI on Derivatives (Effective Portion) (1)		Location of Gain (Loss) Reclassified from Accumulated OCI into Income (Effective Portion)	Amount of Loss Reclassified from Accumulated OCI into Income (Effective Portion)
(amounts in thousands)
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	705	Interest expense	$	(827	)

	Three Months Ended March 31, 2016
	Amount of Loss Recognized in OCI on Derivatives (Effective Portion) (1)			Location of Gain (Loss) Reclassified from Accumulated OCI into Income (Effective Portion)	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income (Effective Portion)
(amounts in thousands)
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	(1,625	)	Interest expense	$	—

(1)Amounts presented are net of taxesCredit-risk-related Contingent Features

By entering into derivative contracts, Customers is exposed to credit risk. The credit risk associated with derivatives executed with customers is the same as that involved in extending the related loans and is subject to the same standard credit policies. To mitigate the credit-risk exposure to major derivative dealer counterparties, Customers only enters into agreements with those counterparties that maintain credit ratings of high quality.

Agreements with major derivative dealer counterparties contain provisions whereby default on any of Customers' indebtedness would be considered a default on its derivative obligations. Customers also has entered into agreements that contain provisions under which the counterparty could require Customers to settle its obligations if Customers fails to maintain its status as a well/adequately capitalized institution. As of March 31, 2017, the fair value of derivatives in a net liability position (which includes accrued interest but excludes any adjustment for nonperformance-risk) related to these agreements was $8.0 million. In addition, Customers has minimum collateral posting thresholds with certain of these counterparties and at March 31, 2017 had posted $8.6 million of cash as collateral. Customers records cash posted as collateral as a reduction in the outstanding balance of cash and cash equivalents and an increase in the balance of other assets.

Disclosures about Offsetting Assets and Liabilities

The following tables present derivative instruments that are subject to enforceable master netting arrangements. Customers' interest rate swaps with institutional counterparties are subject to master netting arrangements and are included in the table below. Interest rate swaps with commercial banking customers and residential mortgage loan commitments are not subject to master netting arrangements and are excluded from the table below. Customers has not made a policy election to offset its derivative positions.

Offsetting of Financial Assets and Derivative Assets

At March 31, 2017

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
							Financial Instruments		Cash Collateral Received
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	5,310	$	—	$	5,310	$	—	$	3,420	$	1,890

Offsetting of Financial Liabilities and Derivative Liabilities

At March 31, 2017

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
							Financial Instruments		Cash Collateral Pledged		Net Amount
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	8,618	$	—	$	8,618	$	—	$	8,618	$	—

Offsetting of Financial Assets and Derivative Assets

At December 31, 2016

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
							Financial Instruments		Cash Collateral Received
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	4,723	$	—	$	4,723	$	—	$	—	$	4,723

Offsetting of Financial Liabilities and Derivative Liabilities

At December 31, 2016

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
							Financial Instruments		Cash Collateral Pledged
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	9,825	$	—	$	9,825	$	—	$	4,472	$	5,353

XML

Business Segments

3 Months Ended

Mar. 31, 2017

Segment Reporting [Abstract]

Business Segments

BUSINESS SEGMENTS

Customers has historically operated under one business segment, "Community Banking." However, beginning in third quarter 2016, Customers revised its segment financial reporting to reflect the manner in which its chief operating decision makers (our Chief Executive Officer and Board of Directors) have begun allocating resources and assessing performance subsequent to Customers' acquisition of the Disbursement business from Higher One and the combination of that business with the BankMobile technology platform late in second quarter 2016.

Management has determined that Customers' operations consist of two reportable segments - Community Business Banking and BankMobile. Each segment generates revenues, manages risk, and offers distinct products and services to targeted customers through different delivery channels. The strategy, marketing, and analysis of these segments vary considerably.

The Community Business Banking segment is delivered predominately to commercial customers in Southeastern Pennsylvania, New York, New Jersey, Massachusetts, Rhode Island and New Hampshire through a single point of contact business model and provides liquidity to residential mortgage originators nationwide through commercial loans to mortgage companies. Lending and deposit gathering activities are focused primarily on privately held businesses, high net worth families, selected commercial real estate lending, and commercial mortgage companies. Revenues are generated primarily through net interest income (the difference between interest earned on loans, investments, and other interest earning assets and interest paid on deposits and other borrowed funds) and other non-interest income, such as mortgage warehouse transactional fees and bank owned life insurance.

The BankMobile segment provides state of the art high tech digital banking and disbursement services to consumers, students, and the "under banked" nationwide. BankMobile, as a division of Customers Bank, is a full service banking platform that is accessible to customers anywhere and anytime through the customer's smartphone or other web-enabled device. Revenues are currently being generated primarily through interchange and card revenue, deposit and wire transfer fees and university fees. The majority of revenue and expenses for BankMobile are a result of the Disbursement business acquisition.

The following tables present the operating results for Customers' reportable business segments for the three months ended March 31, 2017 and 2016. Customers has presented the financial information and disclosures for prior periods to reflect the segment disclosures as if they had been in effect for the periods presented. The segment financial results include directly attributable revenues and expenses. Corporate overhead costs are assigned to the Community Business Banking segment as those expenses are expected to continue following the planned disposition of BankMobile. Similarly, the preferred stock dividends have been allocated in their entirety to the Community Business Banking segment. The tax benefit assigned to BankMobile was based on an estimated effective tax rate of 38%.

In third quarter 2016, Customers announced its intent to sell BankMobile. Customers anticipates a sale to close within one year. Because BankMobile met the criteria to be classified as held for sale at March 31, 2017, the assets and liabilities of BankMobile have been presented as "Assets held for sale," "Non-interest bearing deposits held for sale" and "Other liabilities held for sale" on the consolidated balance sheets at March 31, 2017 and December 31, 2016. BankMobile's operating results and associated cash flows have been presented as "Discontinued operations" within the accompanying consolidated financial statements and prior period amounts have been reclassified to conform with the current period presentation. For more information on BankMobile discontinued operations, see NOTE 3 - DISCONTINUED OPERATIONS.

The BankMobile segment results presented below differ from the amounts reported as "Discontinued operations" on the consolidated financial statements primarily because of the internal funds transfer pricing methodology used by management to allocate interest income to BankMobile for the value provided to the Community Business Banking segment for the use of low/no cost deposits.

	Three Months Ended March 31, 2017
	Community Business Banking		BankMobile				Consolidated
Interest income	$	78,832	$	4,262	(1	)	$	83,094
Interest expense	20,656		20				20,676
Net interest income	58,176		4,242				62,418
Provision for loan losses	3,050		—				3,050
Non-interest income	5,427		17,327				22,754
Non-interest expense	30,147		19,219				49,366
Income before income tax expense	30,406		2,350				32,756
Income tax expense	6,116		893				7,009
Net income	24,290		1,457				25,747
Preferred stock dividends	3,615		—				3,615
Net income available to common shareholders	$	20,675	$	1,457			$	22,132
As of March 31, 2017
Goodwill and other intangibles	$	3,636	$	13,982			$	17,618
Total assets	$	9,833,721	$	72,915	(2	)	$	9,906,636
Total deposits	$	6,627,061	$	708,419			$	7,335,480

	Three Months Ended March 31, 2016
	Community Business Banking		BankMobile					Consolidated
Interest income	$	71,673	$	1,725		(1	)	$	73,398
Interest expense	15,764		7					15,771
Net interest income	55,909		1,718					57,627
Provision for loan losses	1,980		—					1,980
Non-interest income	5,267		227					5,494
Non-interest expense	31,871		2,035					33,906
Income (loss) before income tax expense (benefit)	27,325		(90		)			27,235
Income tax expense (benefit)	9,085		(34		)			9,051
Net income (loss)	18,240		(56		)			18,184
Preferred stock dividends	1,286		—					1,286
Net income (loss) available to common shareholders	$	16,954	$	(56	)			$	16,898
As of March 31, 2016
Goodwill and other intangibles	$	3,648	$	—				$	3,648
Total assets	$	9,036,212	$	2,661		(2	)	$	9,038,873
Total deposits	$	6,141,880	$	336,735				$	6,478,615

(1) - Amounts reported include funds transfer pricing of $4.3 million and $1.7 million, respectively, for the three months ended March 31, 2017 and 2016 credited to BankMobile for the value provided to the Community Business Banking segment for the use of low/no cost deposits.

(2) - Amounts reported exclude intra company receivables.

XML

Significant Accounting Policies and Basis of Presentation (Policies)

3 Months Ended

Mar. 31, 2017

Accounting Policies [Abstract]

Basis of Presentation

Basis of Presentation

The interim unaudited consolidated financial statements of Customers Bancorp and subsidiaries have been prepared pursuant to the rules and regulations of the SEC. These interim unaudited consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary to present a fair statement of the financial position and the results of operations and cash flows of Customers Bancorp and subsidiaries for the interim periods presented. Certain information and footnote disclosures normally included in the annual consolidated financial statements have been omitted from these interim unaudited consolidated financial statements as permitted by SEC rules and regulations. The December 31, 2016 consolidated balance sheet presented in this report has been derived from Customers Bancorp’s audited 2016 consolidated financial statements. Management believes that the disclosures are adequate to present fairly the consolidated financial statements as of the dates and for the periods presented. These interim unaudited consolidated financial statements should be read in conjunction with the 2016 consolidated financial statements of Customers Bancorp and subsidiaries included in Customers' Annual Report on Form 10-K for the year ended December 31, 2016 filed with the SEC on March 8, 2017. That Form 10-K describes Customers Bancorp’s significant accounting policies, which include its policies on Principles of Consolidation; Cash and Cash Equivalents and Statements of Cash Flows; Restrictions on Cash and Amounts due from Banks; Business Combinations; Investment Securities; Loan Accounting Framework; Allowance for Loan Losses; Goodwill and other Intangible Assets; Investments in FHLB, Federal Reserve Bank, and other restricted stock; Other Real Estate Owned; FDIC Loss Sharing Receivable and Clawback Liability; Bank-Owned Life Insurance; Bank Premises and Equipment; Treasury Stock; Income Taxes; Share-Based Compensation; Segments; Derivative Instruments and Hedging; Comprehensive Income; and Earnings per Share. Certain prior period amounts have been reclassified to conform to current period presentation. Results for interim periods are not necessarily indicative of those that may be expected for the fiscal year.

There have been no material changes to Customers' significant accounting policies as disclosed in Customers' Annual Report on Form 10-K for the year ended December 31, 2016. Presented below are recently issued accounting standards that Customers has adopted as well as those that the Financial Accounting Standards Board (“FASB”) has issued but are not yet effective or that Customers has not yet adopted.

Recently Issued Accounting Standards

Recently Issued Accounting Standards

Accounting Standards Adopted in 2017

Since January 1, 2017, Customers has adopted the following FASB Accounting Standard Updates (“ASUs”), none of which had a material impact to Customers’ consolidated financial statements:

• Customers adopted ASU 2016-05, Derivatives and Hedging: Effect of Derivative Contract Novations on Existing Hedge Accounting Relationships, on a prospective basis. This ASU clarifies that a change in the counterparties to a derivative contract (i.e. a novation), in and of itself, does not require the de-designation of a hedging relationship provided that all the other hedge accounting criteria continue to be met.

• Customers also adopted ASU 2016-06, Contingent Put and Call Options in Debt Instruments. This ASU clarifies that a contingency of put or call exercise does not need to be evaluated to determine whether it relates to interest rates and credit risk in an embedded derivative analysis of hybrid financial instruments. In other words, a contingent put or call option embedded in a debt instrument would be evaluated for possible separate accounting as a derivative instrument without regard to the nature of the exercise contingency. However, as required under existing guidance, companies will still need to evaluate the other relevant embedded derivative guidance, such as whether the payoff from the contingent put or call option is adjusted based on changes in an index other than interest rates or credit risk, and whether the debt involves a substantial premium or discount. As the adoption did not result in any significant impact to Customers’ consolidated financial statements, it did not result in a modified retrospective application.

• Customers also adopted ASU 2016-07, Simplifying the Transition to the Equity Method of Accounting, on a prospective basis. This ASU eliminates the requirement for the retrospective use of the equity method of accounting as a result of an increase in the level of ownership interest or degree of influence of an investor. The amendments require that the equity method investor add the cost of acquiring the additional interest in the investee to the current basis of the investor’s previously held interest and adopt the equity method of accounting as of the date the investment becomes qualified for the equity method of accounting.

• Customers also adopted ASU 2016-17, Consolidation - Interests Held Through Related Parties that are Under Common Control. This ASU amends the guidance included in ASU 2015-02, Consolidation: Amendments to Consolidation Analysis which Customers adopted in first quarter 2016. This ASU makes a narrow amendment and requires that a single decision maker considers indirect economic interests in an entity held through related parties that are under common control on a proportionate basis when determining whether it is the primary beneficiary of that VIE. Prior to this amendment, indirect interests held through related parties that are under common control were to be considered equivalent of the single decision maker’s direct interests in their entirety which could result in a single decision maker consolidating the VIE. As the adoption did not result in any significant impact to Customers’ consolidated financial statements, it did not result in a full or modified retrospective application.

Accounting Standards Issued But Not Yet Adopted

In March 2017, the FASB issued ASU 2017-08, Receivables-Nonrefundable Fees and Other Costs: Premium Amortization on Purchased Callable Debt Securities, which requires that premiums for certain callable debt securities held be amortized to their earliest call date. This ASU does not affect the accounting for securities purchased at a discount. This ASU will be effective for Customers for its first reporting period beginning after December 15, 2018, with earlier adoption permitted. Adoption of this new guidance must be applied on a modified retrospective approach. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In February 2017, the FASB issued ASU 2017-05, Clarifying the Scope of Asset Derecognition Guidance and Accounting for Partial Sales of Nonfinancial Assets, which clarifies the scope and application of the accounting guidance on the sale of nonfinancial assets to non-customers, including partial sales. This ASU defines an in-substance nonfinancial asset, in part, as a financial asset promised to a counterparty in a contract if substantially all of the fair value of the assets (recognized and unrecognized) that are promised to the counterparty in the contract is concentrated in nonfinancial assets. If substantially all of the fair value of the assets that are promised to the counterparty in a contract is concentrated in nonfinancial assets, then all of the financial assets promised to the counterparty are in substance nonfinancial assets within the scope of Subtopic 610-20. This ASU also unifies the guidance related to partial sales of nonfinancial assets, eliminates rules specifically addressing the sales of real estate, removes exceptions to the financial asset derecognition model, and clarifies the accounting for contributions of nonfinancial assets to joint ventures. This ASU will be effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. The adoption of this new guidance must be applied on a full or modified retrospective basis. Customers does not expect the adoption of this ASU in first quarter 2018 to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In January 2017, the FASB issued ASU 2017-04, Simplifying the Test for Goodwill Impairment, which will simplify the subsequent measurement of goodwill by eliminating Step 2 from the goodwill impairment test that requires an entity to determine the implied fair value of its goodwill through a hypothetical purchase price allocation. Instead, under this ASU, an entity should recognize an impairment charge for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. All other goodwill impairment guidance will remain largely unchanged. The same one-step impairment test will be applied to goodwill at all reporting units, even those with zero or negative carrying amounts. Entities will also be required to disclose the amount of goodwill at reporting units with zero or negative carrying amounts. An entity still has the option to perform the qualitative assessment for a reporting unit to determine if the quantitative impairment test is necessary. This ASU is effective for Customers for its first reporting period beginning after December 15, 2019. Early adoption is permitted for impairment tests performed after January 1, 2017. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In January 2017, the FASB issued ASU 2017-01, Clarifying the Definition of a Business, which narrows the definition of a business and clarifies that to be considered a business, the fair value of gross assets acquired (or disposed of) should not be concentrated in a single identifiable asset or a group of similar identifiable assets. In addition, to be considered a business, an acquisition would have to include an input and a substantive process that together will significantly contribute to the ability to create an output. Also, the amendments narrow the definition of the term “output” so that it is consistent with how outputs are defined in ASC Topic 606, Revenue from Contracts with Customers. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017. Adoption of this new guidance must be applied on a prospective basis. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In November 2016, the FASB issued ASU 2016-18, Statement of Cash Flows Restricted Cash, which requires that a statement of cash flows explain the change during the period in the total of cash, cash equivalents, and amounts generally described as restricted cash or restricted cash equivalents. Therefore, amounts generally described as restricted cash and restricted cash equivalents should be included with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts shown on the statement of cash flows. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers does not expect the adoption to this ASU to have a significant impact on the presentation of its statement of cash flows.

In October 2016, the FASB issued ASU 2016-16-Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory, which requires that an entity recognize the income tax consequences of an intra-entity transfer of an asset other than inventory when the transfer occurs. This eliminates the current exception for all intra-entity transfers of an asset other than inventory that requires deferral of the tax effects until the asset is sold to a third party or otherwise recovered through use.

This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In August 2016, the FASB issued ASU 2016-15, Statement of Cash Flows: Classification of Certain Cash Receipts and Cash Payments, which aims to reduce the existing diversity in practice with regards to the following specific items in the Statement of Cash Flows:

1. Cash payments for debt prepayment or extinguishment costs will be classified in financing activities.

2. Upon settlement of zero-coupon bonds and bonds with insignificant cash coupons, the portion of the payment attributable to imputed interest will be classified as an operating activity, while the portion of the payment attributable to principal will be classified as a financing activity.

3. Cash paid by an acquirer soon after a business combination (i.e. approximately three months or less) for the settlement of a contingent consideration liability will be classified in investing activities. Payments made thereafter should be separated between financing activities and operating activities. Cash payments up to the amount of the contingent consideration liability recognized at the acquisition date will be classified in financing activities; any excess will be classified in operating activities.

4. Cash proceeds received from the settlement of insurance claims will be classified on the basis of the related insurance coverage (that is, the nature of the loss). Cash proceeds from lump-sum settlements will be classified based on the nature of each loss component included in the settlement.

5. Cash proceeds received from the settlement of bank-owned life insurance (BOLI) policies will be classified as cash inflows from investing activities. Cash payments for premiums on BOLI may be classified as cash outflows for investing, operating, or a combination of both.

6. A transferor’s beneficial interest obtained in a securitization of financial assets will be disclosed as a non-cash activity, and cash received from beneficial interests will be classified in investing activities.

7. Distributions received from equity method investees will be classified using either a cumulative earnings approach or a look-through approach as an accounting policy election.

The ASU contains additional guidance clarifying when an entity should separate cash receipts and cash payments and classify them into more than one class of cash flows (including when reasonable judgment is required to estimate and allocate cash flows) versus when an entity should classify the aggregate amount into one class of cash flows on the basis of predominance.This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers is currently evaluating the impact of this ASU and does not expect the ASU to have a material impact on the presentation of its statement of cash flows.

In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments. This ASU requires an entity to utilize a new impairment model known as the current expected credit loss ("CECL") model to estimate lifetime expected credit loss and record an allowance that, when deducted from the amortized cost basis of the financial asset, presents the net amount expected to be collected on the financial asset. This ASU will replace today’s “incurred loss” approach. The CECL model is expected to result in earlier recognition of credit losses. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the OTTI model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. This ASU is effective for Customers for its first reporting period beginning after December 15, 2019. Earlier adoption is also permitted. Adoption of the new guidance can be applied through a cumulative-effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is adopted. Customers is currently evaluating the impact of this ASU, initiating implementation efforts across the company, and planning for loss modeling requirements consistent with lifetime expected loss estimates. It is expected that the new model will include different assumptions used in calculating credit losses, such as estimating losses over the estimated life of a financial asset and will consider expected future changes in macroeconomic conditions. The adoption of this ASU may result in an increase to Customers' allowance for loan losses which will depend upon the nature and characteristics of Customers' loan portfolio at the adoption date, as well as the macroeconomic conditions and forecasts at that date. Customers currently does not intend to early adopt this new guidance.

In March 2016, the FASB issued ASU 2016-04, Liabilities - Extinguishments of Liabilities: Recognition of Breakage for Certain Prepaid Stored-Value Products, that would require issuers of prepaid stored-value product (such as gift cards, telecommunication cards, and traveler’s checks), to derecognize the financial liability related to those products for breakage. Breakage is the value of prepaid stored-value products that is not redeemed by consumers for goods, services or cash. There is currently a diversity in the methodology used to recognize breakage. Subtopic 405-20, Extinguishment of Liabilities, includes derecognition guidance for both financial liabilities and nonfinancial liabilities, and Topic 606, Revenue from Contracts with Customers, includes authoritative breakage guidance but excludes financial liabilities. The amendments in this ASU provide a narrow scope exception to the guidance in Subtopic 405-20 to require that breakage be accounted for consistent with the breakage guidance in Topic 606. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In February 2016, the FASB issued ASU 2016-02, Leases, which supersedes the current lease accounting guidance for both lessees and lessors under ASC 840, Leases. From the lessee's perspective, the new standard establishes a right-of-use (ROU) model that requires a lessee to record a ROU asset and a lease liability on the balance sheet for all leases with terms longer than 12 months. Leases will be classified as either finance or operating, with classification affecting the pattern of expense recognition in the income statement for lessees. The new guidance will require lessors to account for leases using an approach that is substantially similar to the existing guidance for sales-type, direct financing leases and operating leases. The new standard is effective for Customers for its first reporting period beginning after December 15, 2018. Early adoption is permitted. A modified retrospective transition approach is required for lessees for capital and operating leases existing at, or entered into after, the beginning of the earliest comparative period presented in the financial statements, with certain practical expedients available. A modified retrospective transition approach is required for lessors for sales-type, direct financing, and operating leases existing at, or entered into after, the beginning of the earliest comparative period presented in the financial statements, with certain practical expedients available. Customers is currently evaluating the impact of this ASU on its financial condition and results of operations and expects to recognize right-of-use assets and lease liabilities for substantially all of its operating lease commitments based on the present value of unpaid lease payments as of the date of adoption. Customers does not intend to early adopt this ASU.

In January 2016, the FASB issued ASU 2016-01, Recognition and Measurement of Financial Assets and Financial Liabilities. The guidance in this ASU among other things, (1) requires equity investments with certain exceptions, to be measured at fair value with changes in fair value recognized in net income, (2) simplifies the impairment assessment of equity investments without readily determinable fair values by requiring a qualitative assessment to identify impairment, (3) eliminates the requirement for public entities to disclose the methods and significant assumptions used to estimate the fair value that is required to be disclosed for financial instruments measured at amortized cost on the balance sheet, (4) requires public business entities to use the exit price notion when measuring the fair value of financial instruments for disclosure purposes, (5) requires an entity to present separately in other comprehensive income the portion of the change in fair value of a liability resulting from a change in the instrument-specific credit risk when the entity has elected to measure the liability at fair value in accordance with the fair value option for financial instruments, (6) requires separate presentation of financial assets and financial liabilities by measurement category and form of financial asset on the balance sheet or the accompanying notes to the financial statements and (7) clarifies that an entity should evaluate the need for a valuation allowance on a deferred tax asset related to available-for-sale securities. The guidance in this ASU is effective for Customers for its first reporting period beginning after December 15, 2017, including interim periods within those fiscal years. Customers is in the process of evaluating the impacts of the adoption of this ASU, however, it does not expect the impact to be significant to its financial condition, results of operations and consolidated financial statements given the immaterial amount of its investment in equity securities.

In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606), superseding the revenue recognition requirements in ASC 605. This ASU requires an entity to recognize revenue for the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. The amendment includes a five-step process to assist an entity in achieving the main principle(s) of revenue recognition under ASC 605. In August 2015, the FASB issued ASU 2015-14, which formalized the deferral of the effective date of the amendment for a period of one-year from the original effective date. Following the issuance of ASU 2015-14, the amendment will be effective for Customers for its first reporting period beginning after December 15, 2017. In March 2016, the FASB also issued ASU 2016-08, an amendment to the guidance in ASU 2014-09, which reframed the structure of the indicators of when an entity is acting as an agent and focused on evidence that an entity is acting as the principal or agent in a revenue transaction. ASU 2016-08 also eliminated two of the indicators (“the entity’s consideration is in the form of a commission” and “the entity is not exposed to credit risk”) in making that determination. This amendment also clarifies that each indicator may be more or less relevant to the assessment depending on the terms and conditions of the contract. In April 2016, the FASB also issued ASU 2016-10, which clarifies the implementation guidance on identifying promised goods or services and on determining whether an entity's promise to grant a license with either a right to use the entity's intellectual property (which is satisfied at a point in time) or a right to access the entity's intellectual property (which is satisfied over time). In May 2016, the FASB issued ASU 2016-12, an amendment to ASU 2014-09, which provided practical expedients related to disclosures of remaining performance obligations, as well as other amendments to guidance on transition, collectability, non-cash consideration and the presentation of sales and other similar taxes. The amendments, collectively, should be applied retrospectively to each prior reporting period presented or as a cumulative effect adjustment as of the date of adoption.

Because the ASU does not apply to revenue associated with leases and financial instruments (including loans and securities), Customers does not expect the new guidance to have a material impact on the elements of its consolidated statements of operations most closely associated with leases and financial instruments (such as interest income, interest expense and securities gain). Customers intends to adopt this ASU on January 1, 2018 using a modified retrospective approach. Customers’ ongoing implementation efforts include the identification of other revenue streams that are within the scope of the new guidance and reviewing the related contracts with customers to determine the effect on certain non-interest income items presented in the consolidated statements of operations. As provided above, Customers does not expect the adoption of this ASU to have a significant impact to its financial condition, results of operations and consolidated financial statements.

Fair Value Measurement

Customers uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments. FASB Accounting Standards Codification ("ASC") Topic 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For Customers, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. Many of these financial instruments lack an available trading market as characterized by a willing buyer and willing seller engaging in an exchange transaction. For fair value disclosure purposes, Customers utilized certain fair value measurement criteria under the FASB ASC Topic 820, Fair Value Measurements and Disclosures, as explained below.

In accordance with ASC 820, the fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.  Fair value is best determined based upon quoted market prices.  However, in many instances, there are no quoted market prices for Customers' various financial instruments.  In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques.  Those techniques are significantly affected by the assumptions used, including the discount rate and estimates of future cash flows.  Accordingly, the fair value estimates may not be realized in an immediate settlement of the instrument.

The fair value guidance provides a consistent definition of fair value, focusing on an exit price in an orderly transaction (that is, not a forced liquidation or distressed sale) between market participants at the measurement date under current market conditions.  If there has been a significant decrease in the volume and level of activity for the asset or liability, a change in valuation technique or the use of multiple valuation techniques may be appropriate.  In such instances, determining the price at which willing market participants would transact at the measurement date under current market conditions depends on the facts and circumstances and requires the use of significant judgment.  The fair value is a reasonable point within the range that is most representative of fair value under current market conditions.

The fair value guidance also establishes a fair value hierarchy and describes the following three levels used to classify fair value measurements.

Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.

Level 2: Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability.

Level 3: Prices or valuation techniques that require adjustments to inputs that are both significant to the fair value measurement and unobservable (i.e., supported with little or no market activity).

A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.

Impaired Financing Receivable

Impaired loans:

Impaired loans are those loans that are accounted for under ASC 310, Receivables, in which the Bank has measured impairment generally based on the fair value of the loan’s collateral or discounted cash flow analysis.  Fair value is generally determined based upon independent third-party appraisals of the properties that collateralize the loans or discounted cash flows based upon the expected proceeds.  These assets are generally classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Derivatives

Risk Management Objectives of Using Derivatives

Customers is exposed to certain risks arising from both its business operations and economic conditions. Customers manages economic risks, including interest rate, liquidity, and credit risk, primarily by managing the amount, sources, and durations of its assets and liabilities. Specifically, Customers enters into derivative financial instruments to manage exposures that arise from business activities that result in the receipt or payment of future known and uncertain cash amounts, the value of which are determined by interest rates. Customers' derivative financial instruments are used to manage differences in the amount, timing, and duration of Customers' known or expected cash receipts and its known or expected cash payments principally related to certain borrowings. Customers also has interest-rate derivatives resulting from a service provided to certain qualifying customers, and therefore, they are not used to manage Customers' interest-rate risk in assets or liabilities. Customers manages a matched book with respect to its derivative instruments used in this customer service in order to minimize its net risk exposure resulting from such transactions.

Cash Flow Hedges of Interest Rate Risk

Customers' objectives in using interest-rate derivatives are to add stability to interest expense and to manage exposure to interest-rate movements. To accomplish this objective, Customers primarily uses interest rate swaps as part of its interest-rate-risk management strategy. Interest-rate swaps designated as cash flow hedges involve the receipt of variable amounts from a counterparty in exchange for Customers making fixed-rate payments over the life of the agreements without exchange of the underlying notional amount.

The effective portion of changes in the fair value of derivatives designated and qualifying as cash flow hedges is recorded in accumulated other comprehensive income and is subsequently reclassified into earnings in the period that the hedged forecasted transaction affects earnings. To date, such derivatives were used to hedge the variable cash flows associated with the forecasted issuances of debt. The ineffective portion of the change in fair value of the derivatives is to be recognized directly in earnings.

XML

Acquisition Activity (Tables)

3 Months Ended

Mar. 31, 2017

Business Combinations [Abstract]

Amounts Recorded on the Balance Sheet

The following table presents the fair values of the assets acquired and liabilities assumed as of June 15, 2016:

	June 15, 2016
(amounts in thousands)	Preliminary		Adjusted
Fair value of assets acquired:
Developed software	$	27,400	$	27,400
Other intangible assets	9,300		9,300
Accounts receivable	2,784		2,784
Prepaid expenses	1,180		418
Fixed assets, net	229		229
Total assets acquired	40,893		40,131
Fair value of liabilities assumed:
Other liabilities	5,531		5,735
Deferred revenue	2,655		2,655
Total liabilities assumed	8,186		8,390
Net assets acquired	$	32,707	$	31,741
Transaction cash consideration (1)	$	37,000	$	37,000
Goodwill recognized	$	4,293	$	5,259

(1) Includes $10 million payable to Higher One upon each of the first and second anniversary of the transaction closing, which has been placed into an escrow account with a third party (aggregate amount of $20 million)

XML

Discontinued Operations (Tables)

3 Months Ended

Mar. 31, 2017

Discontinued Operations and Disposal Groups [Abstract]

Discontinued Operations Income Statement and Balance Sheet

he following summarized financial information related to BankMobile has been segregated from continuing operations and reported as discontinued operations for the periods presented. The amounts presented below exclude the effect of internal allocations made by management when assessing the performance of the BankMobile operating segment. For more information on the BankMobile operating segment, see NOTE 13 - BUSINESS SEGMENTS.

	Three Months Ended March 31,
(amounts in thousands)	2017			2016
Discontinued operations:
Interest income	$	—		$	—
Interest expense	6			4
Net interest income	(6		)	(4		)
Non-interest income	17,327			227
Non-interest expense	19,219			2,035
Loss from discontinued operations before income tax benefit	(1,898		)	(1,812		)
Income tax benefit	(721		)	(688		)
Net loss from discontinued operations	$	(1,177	)	$	(1,124	)

The assets and liabilities held for sale on the consolidated balance sheets as of March 31, 2017 and December 31, 2016 were as follows:

	March 31, 2017		December 31, 2016
(amounts in thousands)
ASSETS
Cash and cash equivalents (1)	$	20,160	$	20,000
Loans receivable	2,696		12,248
Bank premises and equipment, net	682		510
Goodwill and other intangibles	13,982		13,982
Other assets	35,395		32,531
Assets held for sale	$	72,915	$	79,271
LIABILITIES
Demand, non-interest bearing deposits	$	702,410	$	453,394
Other liabilities:
Interest bearing deposits	6,009		3,401
Accrued expenses and other liabilities (1)	30,373		28,002
Other liabilities held for sale	36,382		31,403
Liabilities held for sale	$	738,792	$	484,797

(1) Includes $10 million payable to Higher One upon each of the first and second anniversary of the transaction closing, which has been placed into an escrow account with a third party (aggregate amount of $20 million in restricted cash).

XML

Earnings Per Share (Tables)

3 Months Ended

Mar. 31, 2017

Earnings Per Share [Abstract]

Components of Earnings Per Share

The following are the components and results of Customers' earnings per common share calculation for the periods presented.

	Three Months Ended March 31,
	2017			2016
(amounts in thousands, except share and per share data)
Net income from continuing operations available to common shareholders (1)	$	23,309		$	18,022
Net loss from discontinued operations	(1,177		)	(1,124		)
Net income available to common shareholders	$	22,132		$	16,898
Weighted-average number of common shares outstanding - basic	30,407,060			26,945,062
Share-based compensation plans	2,344,929			2,018,563
Warrants	37,171			307,630
Weighted-average number of common shares - diluted	32,789,160			29,271,255
Basic earnings per common share from continuing operations	$	0.77		$	0.67
Basic loss per common share from discontinued operations	$	(0.04	)	$	(0.04	)
Basic earnings per common share	$	0.73		$	0.63
Diluted earnings per common share from continuing operations	$	0.71		$	0.62
Diluted loss per common share from discontinued operations	$	(0.04	)	$	(0.04	)
Diluted earnings per common share	$	0.67		$	0.58
(1) Net income from continuing operations, net of preferred stock dividends

Anti-dilutive Securities Excluded from Computation of Earnings Per Share

The following is a summary of securities that could potentially dilute basic earnings per common share in future periods that were not included in the computation of diluted earnings per common share because to do so would have been anti-dilutive for the periods presented.

	Three Months Ended March 31,
	2017	2016
Anti-dilutive securities:
Share-based compensation awards	—	606,995
Warrants	52,242	52,242
Total anti-dilutive securities	52,242	659,237

XML

Changes in Accumulated Other Comprehensive Income (Loss) By Component (Tables)

3 Months Ended

Mar. 31, 2017

Equity [Abstract]

Changes in Accumulated Other Comprehensive Income (loss)

The following tables present the changes in accumulated other comprehensive income (loss) by component for the threemonths ended March 31, 2017 and 2016.

	Three Months Ended March 31, 2017
	Available-for-sale-securities
(amounts in thousands)	Unrealized Losses			Foreign Currency Items		Total Unrealized Losses			Unrealized Gain (Loss) on Cash Flow Hedge			Total
Balance - December 31, 2016	$	(2,681	)	$	—	$	(2,681	)	$	(2,211	)	$	(4,892	)
Other comprehensive income (loss) before reclassifications	(685		)	—		(685		)	201			(484		)
Amounts reclassified from accumulated other comprehensive income (loss) to net income (2)	—			—		—			504			504
Net current-period other comprehensive income (loss)	(685		)	—		(685		)	705			20
Balance - March 31, 2017	$	(3,366	)	$	—	$	(3,366	)	$	(1,506	)	$	(4,872	)

(1) All amounts are presented net of tax. Amounts in parentheses indicate reductions to accumulated other comprehensive income.

(2) Reclassification amounts for cash flow hedges are reported as interest expense on FHLB advances on the consolidated statements of income.

	Three Months Ended March 31, 2016
	Available-for-sale-securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items			Total Unrealized Gains (Losses)			Unrealized Loss on Cash Flow Hedge			Total
Balance - December 31, 2015	$	(4,602	)	$	(584	)	$	(5,186	)	$	(2,798	)	$	(7,984	)
Other comprehensive income (loss) before reclassifications	4,255			37			4,292			(1,625		)	2,667
Amounts reclassified from accumulated other comprehensive income (loss) to net income (2)	(16		)	—			(16		)	—			(16		)
Net current-period other comprehensive income (loss)	4,239			37			4,276			(1,625		)	2,651
Balance - March 31, 2016	$	(363	)	$	(547	)	$	(910	)	$	(4,423	)	$	(5,333	)

(1) All amounts are presented net of tax. Amounts in parentheses indicate reductions to accumulated other comprehensive income.

(2) Reclassification amounts for available-for-sale securities are reported as gain on sale of investment securities on the consolidated statements of income.

XML

Investment Securities (Tables)

3 Months Ended

Mar. 31, 2017

Investments, Debt and Equity Securities [Abstract]

Summary of Amortized Cost and Approximate Fair Value of Investment Securities

The amortized cost and approximate fair value of investment securities as of March 31, 2017 and December 31, 2016 are summarized in the tables below:

	March 31, 2017
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	221,392	$	875	$	(2,682	)	$	219,585
Agency-guaranteed commercial real estate mortgage-backed securities	630,189		67		(4,524		)	625,732
Corporate notes (1)	157,694		1,042		(296		)	158,440
Equity securities (2)	13,543		—		—			13,543
	$	1,022,818	$	1,984	$	(7,502	)	$	1,017,300

(1) Includes subordinated debt issued by other bank holding companies and debt issued by financial services companies.

(2) Includes equity securities issued by a foreign entity.

	December 31, 2016
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	233,002	$	918	$	(2,657	)	$	231,263
Agency-guaranteed commercial real estate mortgage-backed securities	204,689		—		(2,872		)	201,817
Corporate notes (1)	44,932		401		(185		)	45,148
Equity securities (2)	15,246		—		—			15,246
	$	497,869	$	1,319	$	(5,714	)	$	493,474

(1) Includes subordinated debt issued by other bank holding companies.

(2) Includes equity securities issued by a foreign entity.

Statement of Proceeds from Sale of Available for Sale Investment Securities

The following table presents proceeds from the sale of available-for-sale investment securities and gross gains and gross losses realized on those sales for the three months ended March 31, 2017 and 2016:

	Three Months Ended March 31,
	2017		2016
(amounts in thousands)
Proceeds from sale of available-for-sale securities	$	—	$	2,848
Gross gains	$	—	$	26
Gross losses	—		—
Net gains	$	—	$	26

Summary of Available-for-Sale Debt Securities by Stated Maturity

The following table presents available-for-sale debt securities by stated maturity.  Debt securities backed by mortgages have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	March 31, 2017
	Amortized Cost		Fair Value
(amounts in thousands)
Due in one year or less	$	—	$	—
Due after one year through five years	—		—
Due after five years through ten years	134,547		135,317
Due after ten years	23,147		23,123
Agency-guaranteed residential mortgage-backed securities	221,392		219,585
Agency-guaranteed commercial real estate mortgage-backed securities	630,189		625,732
Total debt securities	$	1,009,275	$	1,003,757

Gross Unrealized Losses and Fair Value, Aggregated by Investment Category

Gross unrealized losses and fair value of Customers' investments aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at March 31, 2017 and December 31, 2016 were as follows:

	March 31, 2017
	Less Than 12 Months					12 Months or More					Total
	Fair Value		Unrealized Losses			Fair Value		Unrealized Losses			Fair Value		Unrealized Losses
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	83,634	$	(1,275	)	$	29,970	$	(1,407	)	$	113,604	$	(2,682	)
Agency-guaranteed commercial real estate mortgage-backed securities	584,835		(4,524		)	—		—			584,835		(4,524		)
Corporate notes (1)	64,910		(296		)	—		—			64,910		(296		)
Total	$	733,379	$	(6,095	)	$	29,970	$	(1,407	)	$	763,349	$	(7,502	)

(1) Includes subordinated debt issued by other bank holding companies and debt issued by financial services companies.

	December 31, 2016
	Less Than 12 Months					12 Months or More					Total
	Fair Value		Unrealized Losses			Fair Value		Unrealized Losses			Fair Value		Unrealized Losses
(amounts in thousands)
Available for Sale:
Agency-guaranteed residential mortgage-backed securities	$	87,433	$	(1,330	)	$	30,592	$	(1,327	)	$	118,025	$	(2,657	)
Agency-guaranteed commercial real estate mortgage-backed securities	201,817		(2,872		)	—		—			201,817		(2,872		)
Corporate notes (1)	9,747		(185		)	—		—			9,747		(185		)
Total	$	298,997	$	(4,387	)	$	30,592	$	(1,327	)	$	329,589	$	(5,714	)

(1) Includes subordinated debt issued by other bank holding companies.    

XML

Loans Held for Sale (Tables)

3 Months Ended

Mar. 31, 2017

Receivables Held-for-sale [Abstract]

Composition of Loans Held for Sale

The composition of loans held for sale as of March 31, 2017 and December 31, 2016 was as follows:

	March 31, 2017		December 31, 2016
(amounts in thousands)
Commercial loans:
Mortgage warehouse loans, at fair value	$	1,684,228	$	2,116,815
Consumer loans:
Residential mortgage loans, at fair value	320		695
Loans held for sale	$	1,684,548	$	2,117,510

XML

Loans Receivable and Allowance for Loan Losses (Tables)

3 Months Ended

Mar. 31, 2017

Receivables [Abstract]

Schedule of Loans Receivable

The following table presents loans receivable as of March 31, 2017 and December 31, 2016:

	March 31, 2017			December 31, 2016
(amounts in thousands)
Commercial:
Multi-family	$	3,438,482		$	3,214,999
Commercial and industrial (including owner occupied commercial real estate)	1,390,319			1,370,853
Commercial real estate non-owner occupied	1,230,738			1,193,715
Construction	74,956			64,789
Total commercial loans	6,134,495			5,844,356
Consumer:
Residential real estate	363,264			193,502
Manufactured housing	99,182			101,730
Other	2,640			2,726
Total consumer loans	465,086			297,958
Total loans receivable	6,599,581			6,142,314
Deferred (fees)/costs and unamortized (discounts)/premiums, net	(2,834		)	76
Allowance for loan losses	(39,883		)	(37,315		)
Loans receivable, net of allowance for loan losses	$	6,556,864		$	6,105,075

Loans Receivable by Loan Type and Performance Status

The following tables summarize loans receivable by loan type and performance status as of March 31, 2017 and December 31, 2016:

	March 31, 2017
	30-89 Days Past Due (1)		90 Days Or More Past Due(1)		Total Past Due (1)		Non- Accrual		Current (2)		Purchased- Credit- Impaired Loans (3)		Total Loans (4)
(amounts in thousands)
Multi-family	$	—	$	—	$	—	$	—	$	3,436,465	$	2,017	$	3,438,482
Commercial and industrial	2		—		2		17,581		990,418		979		1,008,980
Commercial real estate - owner occupied	—		—		—		2,498		367,003		11,838		381,339
Commercial real estate - non-owner occupied	—		—		—		1,711		1,222,898		6,129		1,230,738
Construction	—		—		—		—		74,956		—		74,956
Residential real estate	3,052		—		3,052		3,247		350,358		6,607		363,264
Manufactured housing (5)	3,873		2,601		6,474		2,065		87,692		2,951		99,182
Other consumer	—		—		—		57		2,355		228		2,640
Total	$	6,927	$	2,601	$	9,528	$	27,159	$	6,532,145	$	30,749	$	6,599,581
	December 31, 2016
	30-89 Days Past Due (1)		90 Days Or More Past Due(1)		Total Past Due (1)		Non- Accrual		Current (2)		Purchased- Credit- Impaired Loans (3)		Total Loans (4)
(amounts in thousands)
Multi-family	$	12,573	$	—	$	12,573	$	—	$	3,200,322	$	2,104	$	3,214,999
Commercial and industrial	350		—		350		8,443		967,391		1,037		977,221
Commercial real estate - owner occupied	137		—		137		2,039		379,227		12,229		393,632
Commercial real estate - non-owner occupied	—		—		—		2,057		1,185,331		6,327		1,193,715
Construction	—		—		—		—		64,789		—		64,789
Residential real estate	4,417		—		4,417		2,959		178,559		7,567		193,502
Manufactured housing (5)	3,761		2,813		6,574		2,236		89,850		3,070		101,730
Other consumer	12		—		12		58		2,420		236		2,726
Total	$	21,250	$	2,813	$	24,063	$	17,792	$	6,067,889	$	32,570	$	6,142,314

(1) Includes past due loans that are accruing interest because collection is considered probable.

(2) Loans where next payment due is less than 30 days from the report date.

(3) Purchased-credit-impaired loans aggregated into a pool are accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, and the past due status of the pools, or that of the individual loans within the pools, is not meaningful. Because of the credit impaired nature of the loans, the loans are recorded at a discount reflecting estimated future cash flows and the Bank recognizes interest income on each pool of loans reflecting the estimated yield and passage of time. Such loans are considered to be performing. Purchased-credit-impaired loans that are not in pools accrete interest when the timing and amount of their expected cash flows are reasonably estimable, and are reported as performing loans.

(4) Amounts exclude deferred costs and fees, unamortized premiums and discounts, and the allowance for loan losses.

(5) Manufactured housing loans purchased in 2010 are subject to cash reserves held at the Bank that are used to fund past-due payments when the loan becomes 90 days or more delinquent. Subsequent purchases are subject to varying provisions in the event of borrowers’ delinquencies.

Schedule of Allowance for Loan Losses

The changes in the allowance for loan losses for the three months ended March 31, 2017 and 2016 and the loans and allowance for loan losses by loan class based on impairment evaluation method as of March 31, 2017 and December 31, 2016 were as follows. The amounts presented for the provision for loan losses below do not include the effect of changes to estimated benefits resulting from the FDIC loss share arrangements for the covered loans for periods prior to the termination of the FDIC loss sharing arrangements.

Three Months Ended March 31, 2017	Multi-family		Commercial and Industrial			Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied			Construction			Residential Real Estate			Manufactured Housing			Other Consumer			Total
(amounts in thousands)
Ending Balance, December 31, 2016	$	11,602	$	11,050		$	2,183	$	7,894		$	840		$	3,342		$	286		$	118		$	37,315
Charge-offs	—		(198		)	—		(404		)	—			(221		)	—			—			(823		)
Charge-offs for BankMobile loans (1)	—		—			—		—			—			—			—			(20		)	(20		)
Recoveries	—		215			—		—			81			21			—			2			319
Recoveries for BankMobile loans (1)	—		—			—		—			—			—			—			42			42
Provision for loan losses	681		1,942			211		357			(36		)	(62		)	(2		)	(41		)	3,050
Ending Balance, March 31, 2017	$	12,283	$	13,009		$	2,394	$	7,847		$	885		$	3,080		$	284		$	101		$	39,883
As of March 31, 2017
Loans:
Individually evaluated for impairment	$	—	$	17,653		$	2,507	$	1,711		$	—		$	7,224		$	10,204		$	56		$	39,355
Collectively evaluated for impairment	3,436,465		990,348			366,994		1,222,898			74,956			349,433			86,027			2,356			6,529,477
Loans acquired with credit deterioration	2,017		979			11,838		6,129			—			6,607			2,951			228			30,749
	$	3,438,482	$	1,008,980		$	381,339	$	1,230,738		$	74,956		$	363,264		$	99,182		$	2,640		$	6,599,581
Allowance for loan losses:
Individually evaluated for impairment	$	—	$	3,329		$	402	$	63		$	—		$	112		$	4		$	—		$	3,910
Collectively evaluated for impairment	12,283		9,311			1,992		4,767			885			2,264			83			42			31,627
Loans acquired with credit deterioration	—		369			—		3,017			—			704			197			59			4,346
	$	12,283	$	13,009		$	2,394	$	7,847		$	885		$	3,080		$	284		$	101		$	39,883

(1) Includes activities for BankMobile related loans, primarily overdrawn deposit accounts.

Three Months Ended March 31, 2016	Multi-family		Commercial and Industrial		Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied		Construction			Residential Real Estate		Manufactured Housing			Other Consumer			Total
(amounts in thousands)
Ending Balance, December 31, 2015	$	12,016	$	8,864	$	1,348	$	8,420	$	1,074		$	3,298	$	494		$	133		$	35,647
Charge-offs	—		—		—		—		—			—		—			(42		)	(42		)
Recoveries	—		56		—		8		433			—		—			—			497
Provision for loan losses	119		1,039		62		120		(243		)	378		(26		)	54			1,503
Ending Balance, March 31, 2016	$	12,135	$	9,959	$	1,410	$	8,548	$	1,264		$	3,676	$	468		$	145		$	37,605
As of December 31, 2016
Loans:
Individually evaluated for impairment	$	—	$	8,516	$	2,050	$	2,151	$	—		$	6,972	$	9,665		$	57		$	29,411
Collectively evaluated for impairment	3,212,895		967,668		379,353		1,185,237		64,789			178,963		88,995			2,433			6,080,333
Loans acquired with credit deterioration	2,104		1,037		12,229		6,327		—			7,567		3,070			236			32,570
	$	3,214,999	$	977,221	$	393,632	$	1,193,715	$	64,789		$	193,502	$	101,730		$	2,726		$	6,142,314
Allowance for loan losses:
Individually evaluated for impairment	$	—	$	1,024	$	287	$	14	$	—		$	35	$	—		$	—		$	1,360
Collectively evaluated for impairment	11,602		9,686		1,896		4,626		772			2,414		88			60			31,144
Loans acquired with credit deterioration	—		340		—		3,254		68			893		198			58			4,811
	$	11,602	$	11,050	$	2,183	$	7,894	$	840		$	3,342	$	286		$	118		$	37,315

Summary of Recorded Investment Net Charge-Offs, Unpaid Principal Balance and Related Allowance for Impaired Loans

The following tables present the recorded investment (net of charge-offs), unpaid principal balance, and related allowance by loan type for impaired loans that were individually evaluated for impairment as of March 31, 2017 and December 31, 2016 and the average recorded investment and interest income recognized for the three months ended March 31, 2017 and 2016. Purchased-credit-impaired loans are considered to be performing and are not included in the tables below.

	March 31, 2017						Three Months Ended March 31, 2017
	Recorded Investment Net of Charge offs		Unpaid Principal Balance		Related Allowance		Average Recorded Investment		Interest Income Recognized
(amounts in thousands)
With no related allowance recorded:
Commercial and industrial	$	6,100	$	6,162	$	—	$	4,248	$	50
Commercial real estate owner occupied	1,659		1,658		—		1,435		15
Commercial real estate non-owner occupied	1,585		2,102		—		1,794		2
Other consumer	56		57		—		57		—
Residential real estate	2,321		2,433		—		4,502		1
Manufactured housing	10,001		10,001		—		9,833		141
With an allowance recorded:
Commercial and industrial	11,553		11,553		3,329		8,837		81
Commercial real estate owner occupied	848		848		402		844		1
Commercial real estate non-owner occupied	126		180		63		138		—
Residential real estate	4,903		4,903		112		2,597		39
Manufactured housing	203		203		4		102		3
Total	$	39,355	$	40,100	$	3,910	$	34,387	$	333

	December 31, 2016						Three Months Ended March 31, 2016
	Recorded Investment Net of Charge offs		Unpaid Principal Balance		Related Allowance		Average Recorded Investment		Interest Income Recognized
(amounts in thousands)
With no related allowance recorded:
Multi-family	$	—	$	—	$	—	$	331	$	—
Commercial and industrial	2,396		3,430		—		15,503		187
Commercial real estate owner occupied	1,210		1,210		—		9,121		94
Commercial real estate non-owner occupied	2,002		2,114		—		4,180		23
Other consumer	57		57		—		47		—
Residential real estate	6,682		6,749		—		4,243		24
Manufactured housing	9,665		9,665		—		8,599		109
With an allowance recorded:
Multi-family	—		—		—		197		5
Commercial and industrial	6,120		6,120		1,024		6,951		71
Commercial real estate - owner occupied	840		840		287		12		—
Commercial real estate non-owner occupied	149		204		14		548		2
Other consumer	—		—		—		73		—
Residential real estate	290		303		35		542		—
Total	$	29,411	$	30,692	$	1,360	$	50,347	$	515

Analysis of Loans Modified in Troubled Debt Restructuring by Type of Concession

The following table presents loans modified in a troubled debt restructuring by type of concession for the three months ended March 31, 2017 and 2016. There were no modifications that involved forgiveness of debt.

	Three Months Ended March 31, 2017			Three Months Ended  March 31, 2016
	Number of Loans	Recorded Investment		Number of Loans	Recorded Investment
(dollars in thousands)
Extensions of maturity	1	$	348	3	$	1,995
Interest-rate reductions	20	855		23	864
Total	21	$	1,203	26	$	2,859

Summary of Loans Modified in Troubled Debt Restructurings and Related Recorded Investment

The following table provides, by loan type, the number of loans modified in troubled debt restructurings, and the related recorded investment, during the three months ended March 31, 2017 and 2016.

	Three Months Ended March 31, 2017			Three Months Ended March 31, 2016
	Number of Loans	Recorded Investment		Number of Loans	Recorded Investment
(dollars in thousands)
Commercial and industrial	1	$	348	1	$	76
Commercial real estate non-owner occupied	—	—		1	1,844
Manufactured housing	20	855		23	864
Residential real estate	—	—		1	75
Total loans	21	$	1,203	26	$	2,859

Changes in Accretable Yield Related to Purchased-credit-impaired Loans

The changes in accretable yield related to purchased-credit-impaired loans for the three months ended March 31, 2017 and 2016 were as follows:

	Three Months Ended March 31,
	2017			2016
(amounts in thousands)
Accretable yield balance as of December 31,	$	10,202		$	12,947
Accretion to interest income	(493		)	(470		)
Reclassification from nonaccretable difference and disposals, net	(333		)	145
Accretable yield balance as of March 31,	$	9,376		$	12,622

Schedule of Changes in Allowance for Loan Losses

The following table presents changes in the allowance for loan losses and the FDIC loss sharing receivable, including the effects of the estimated clawback liability and the termination agreement, for the three months ended March 31, 2017 and 2016.

	Allowance for Loan Losses
	Three Months Ended March 31,
(amounts in thousands)	2017			2016
Ending balance as of December 31,	$	37,315		$	35,647
Provision for loan losses (1)	3,050			1,503
Charge-offs	(823		)	(42		)
Charge-offs for BankMobile loans	(20		)	—
Recoveries	319			497
Recoveries for BankMobile loans	42			—
Ending balance as of March 31,	$	39,883		$	37,605

Schedule of FDIC Loss Sharing Receivable

	FDIC Loss Sharing Receivable/ Clawback Liability
	Three Months Ended March 31,
(amounts in thousands)	2017		2016
Ending balance as of December 31,	$	—	$	(2,083	)
Decreased estimated cash flows (2)	—		(477		)
Other activity, net (a)	—		(304		)
Cash payments to the FDIC	—		320
Ending balance as of March 31,	$	—	$	(2,544	)
(1) Provision for loan losses	$	3,050	$	1,503
(2) Effect attributable to FDIC loss share arrangements	—		477
Net amount reported as provision for loan losses	$	3,050	$	1,980

(a) Includes external costs, such as legal fees, real estate taxes, and appraisal expenses, which qualified for reimbursement under the FDIC loss sharing agreements.

Credit Ratings of Covered and Non-Covered Loan Portfolio

The following tables present the credit ratings of loans receivable as of March 31, 2017 and December 31, 2016.

	March 31, 2017
	Multi-family		Commercial and Industrial		Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied		Construction		Residential Real Estate		Manufactured Housing		Other Consumer		Total
(amounts in thousands)
Pass/Satisfactory	$	3,397,019	$	975,431	$	367,935	$	1,213,427	$	54,343	$	359,919	$	—	$	—	$	6,368,074
Special Mention	37,351		12,086		7,449		8,674		20,613		—		—		—		86,173
Substandard	4,112		21,463		5,955		8,637		—		3,345		—		—		43,512
Performing (1)	—		—		—		—		—		—		90,643		2,583		93,226
Non-performing (2)	—		—		—		—		—		—		8,539		57		8,596
Total	$	3,438,482	$	1,008,980	$	381,339	$	1,230,738	$	74,956	$	363,264	$	99,182	$	2,640	$	6,599,581

	December 31, 2016
	Multi-family		Commercial and Industrial		Commercial Real Estate Owner Occupied		Commercial Real Estate Non-Owner Occupied		Construction		Residential Real Estate		Manufactured Housing		Other Consumer		Total
(amounts in thousands)
Pass/Satisfactory	$	3,198,290	$	943,356	$	375,919	$	1,175,850	$	50,291	$	189,919	$	—	$	—	$	5,933,625
Special Mention	—		19,552		12,065		10,824		14,498		—		—		—		56,939
Substandard	16,709		14,313		5,648		7,041		—		3,583		—		—		47,294
Performing (1)	—		—		—		—		—		—		92,920		2,656		95,576
Non-performing (2)	—		—		—		—		—		—		8,810		70		8,880
Total	$	3,214,999	$	977,221	$	393,632	$	1,193,715	$	64,789	$	193,502	$	101,730	$	2,726	$	6,142,314

(1) Includes consumer and other installment loans not subject to risk ratings.

(2) Includes loans that are past due and still accruing interest and loans on nonaccrual status.

XML

Regulatory Capital (Tables)

3 Months Ended

Mar. 31, 2017

Banking and Thrift [Abstract]

Summary of Capital Amounts, Tier 1 Risk Based and Tier 1 Leveraged Ratios

Generally, to be considered adequately capitalized, or well capitalized, respectively, an institution must at least maintain the common equity Tier 1, Tier 1 and total risk based ratios and the Tier 1 leverage ratio in excess of the related minimum ratios as set forth in the following table:

	Actual				For Capital Adequacy Purposes (Minimum Plus Capital Buffer)				To Be Well Capitalized Under Prompt Corrective Action Provisions
(amounts in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio
As of March 31, 2017:
Common equity Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	650,108	8.508	%	$	439,351	5.750	%	N/A		N/A
Customers Bank	$	874,689	11.474	%	$	438,318	5.750	%	$	495,490	6.500	%
Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	867,159	11.349	%	$	553,965	7.250	%	N/A		N/A
Customers Bank	$	874,689	11.474	%	$	552,662	7.250	%	$	609,834	8.000	%
Total capital (to risk weighted assets)
Customers Bancorp, Inc.	$	992,295	12.987	%	$	706,782	9.250	%	N/A		N/A
Customers Bank	$	1,023,545	13.426	%	$	705,121	9.250	%	$	762,293	10.000	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	867,159	9.037	%	$	383,806	4.000	%	N/A		N/A
Customers Bank	$	874,689	9.141	%	$	382,769	4.000	%	$	478,461	5.000	%
As of December 31, 2016:
Common equity Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	628,139	8.487	%	$	379,306	5.125	%	N/A		N/A
Customers Bank	$	857,421	11.626	%	$	377,973	5.125	%	$	479,380	6.500	%
Tier 1 capital (to risk weighted assets)
Customers Bancorp, Inc.	$	844,755	11.414	%	$	490,322	6.625	%	N/A		N/A
Customers Bank	$	857,421	11.626	%	$	488,599	6.625	%	$	590,006	8.000	%
Total capital (to risk weighted assets)
Customers Bancorp, Inc.	$	966,097	13.053	%	$	638,343	8.625	%	N/A		N/A
Customers Bank	$	1,003,609	13.608	%	$	636,101	8.625	%	$	737,508	10.000	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	844,755	9.067	%	$	372,652	4.000	%	N/A		N/A
Customers Bank	$	857,421	9.233	%	$	371,466	4.000	%	$	464,333	5.000	%

XML

Disclosures About Fair Value of Financial Instruments (Tables)

3 Months Ended

Mar. 31, 2017

Fair Value Disclosures [Abstract]

Estimated Fair Values of Financial Instruments

The estimated fair values of Customers' financial instruments at March 31, 2017 and December 31, 2016 were as follows:

					Fair Value Measurements at March 31, 2017
	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
(amounts in thousands)
Assets:
Cash and cash equivalents	$	157,130	$	157,130	$	157,130	$	—	$	—
Investment securities, available for sale	1,017,300		1,017,300		13,543		1,003,757		—
Loans held for sale	1,684,548		1,684,548		—		1,684,548		—
Loans receivable, net of allowance for loan losses	6,556,864		6,605,634		—		—		6,605,634
FHLB, Federal Reserve Bank and other restricted stock	85,218		85,218		—		85,218		—
Derivatives	11,076		11,076		—		10,981		95
Assets held for sale	22,856		22,856		20,160		—		2,696
Liabilities:
Deposits	$	6,627,061	$	6,626,141	$	4,065,592	$	2,560,549	$	—
Deposits held for sale	708,419		708,419		708,419		—		—
Federal funds purchased	215,000		215,000		215,000		—		—
FHLB advances	1,206,550		1,206,490		296,550		909,940		—
Other borrowings	87,289		92,064		66,564		25,500		—
Subordinated debt	108,807		111,650		—		111,650		—
Derivatives	13,374		13,374		—		13,374		—

					Fair Value Measurements at December 31, 2016
	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
(amounts in thousands)
Assets:
Cash and cash equivalents	$	244,709	$	244,709	$	244,709	$	—	$	—
Investment securities, available for sale	493,474		493,474		15,246		478,228		—
Loans held for sale	2,117,510		2,117,510		—		2,117,510		—
Loans receivable, net of allowance for loan losses	6,105,075		6,149,773		—		—		6,149,773
FHLB, Federal Reserve Bank and other restricted stock	68,408		68,408		—		68,408		—
Derivatives	10,864		10,864		—		10,819		45
Assets held for sale	32,248		32,248		20,000		—		12,248
Liabilities:
Deposits	$	6,846,980	$	6,846,868	$	4,015,218	$	2,831,650	$	—
Deposits held for sale	456,795		456,795		456,795		—		—
Federal funds purchased	83,000		83,000		83,000		—		—
FHLB advances	868,800		869,049		688,800		180,249		—
Other borrowings	87,123		91,761		66,261		25,500		—
Subordinated debt	108,783		111,375		—		111,375		—
Derivatives	14,172		14,172		—		14,172		—

Summary of Financial Assets and Liabilities Measured at Fair Value on a Recurring and Nonrecurring Basis

For financial assets and liabilities measured at fair value on a recurring and nonrecurring basis, the fair value measurements by level within the fair value hierarchy used at March 31, 2017 and December 31, 2016 were as follows:

	March 31, 2017
	Fair Value Measurements at the End of the Reporting Period Using
	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
(amounts in thousands)
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	219,585	$	—	$	219,585
Agency guaranteed commercial mortgage-backed securities	—		625,732		—		625,732
Corporate notes	—		158,440		—		158,440
Equity securities	13,543		—		—		13,543
Derivatives	—		10,981		95		11,076
Loans held for sale – fair value option	—		1,684,548		—		1,684,548
Total assets - recurring fair value measurements	$	13,543	$	2,699,286	$	95	$	2,712,924
Liabilities
Derivatives	$	—	$	13,374	$	—	$	13,374
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of specific reserves of $3,910	$	—	$	—	$	15,615	$	15,615
Other real estate owned	—		—		2,337		2,337
Total assets - nonrecurring fair value measurements	$	—	$	—	$	17,952	$	17,952

	December 31, 2016
	Fair Value Measurements at the End of the Reporting Period Using
	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
(amounts in thousands)
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	231,263	$	—	$	231,263
Agency-guaranteed commercial mortgage-backed securities	—		201,817		—		201,817
Corporate notes	—		45,148		—		45,148
Equity securities	15,246		—		—		15,246
Derivatives	—		10,819		45		10,864
Loans held for sale – fair value option	—		2,117,510		—		2,117,510
Total assets - recurring fair value measurements	$	15,246	$	2,606,557	$	45	$	2,621,848
Liabilities
Derivatives	$	—	$	14,172	$	—	$	14,172
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of specific reserves of $1,360	$	—	$	—	$	6,527	$	6,527
Other real estate owned	—		—		2,731		2,731
Total assets - nonrecurring fair value measurements	$	—	$	—	$	9,258	$	9,258

Statement of Changes in Level 3 Assets Measured at Fair Value on a Recurring Basis

The changes in Level 3 assets measured at fair value on a recurring basis for the three months ended March 31, 2017 and 2016 are summarized as follows.

	Residential Mortgage Loan Commitments
	Three Months Ended March 31,
	2017			2016
(amounts in thousands)
Balance at December 31,	$	45		$	45
Issuances	95			73
Settlements	(45		)	(45		)
Balance at March 31,	$	95		$	73

Summary of Financial Assets and Financial Liabilities Measured at Fair Value on Recurring and Nonrecurring Basis

The following table summarizes financial assets and financial liabilities measured at fair value as of March 31, 2017 and December 31, 2016 on a recurring and nonrecurring basis for which Customers utilized Level 3 inputs to measure fair value.

	Quantitative Information about Level 3 Fair Value Measurements
March 31, 2017	Fair Value Estimate		Valuation Technique	Unobservable Input	Range (Weighted Average) (4)
(amounts in thousands)
Impaired loans	$	10,529	Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Impaired loans	5,086		Discounted cash flow	Projected cash flows (3)	4 times EBITDA
Other real estate owned	2,337		Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Residential mortgage loan commitments	95		Adjusted market bid	Pull-through rate	90%

	Quantitative Information about Level 3 Fair Value Measurements
December 31, 2016	Fair Value Estimate		Valuation Technique	Unobservable Input	Range (Weighted Average) (4)
(amounts in thousands)
Impaired loans	$	1,431	Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Impaired loans	5,096		Discounted cash flow	Projected cash flows (3)	4 times EBITDA
Other real estate owned	2,731		Collateral appraisal (1)	Liquidation expenses (2)	(8)%
Residential mortgage loan commitments	45		Adjusted market bid	Pull-through rate	90%

(1) Obtained from approved independent appraisers. Appraisals are current and in compliance with credit policy. The Bank does not generally discount appraisals.

(2) Fair value is adjusted for estimated costs to sell based on a percentage of the value as determined by the appraisal.

(3) Projected cash flows of the business derived using EBITDA multiple based on management's best estimate.

(4) Presented as a percentage of the value determined by appraisal for impaired loans and other real estate owned.

XML

Derivative Instruments and Hedging Activities (Tables)

3 Months Ended

Mar. 31, 2017

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Fair Value of Derivative Financial Instruments

The following tables present the fair value of Customers' derivative financial instruments as well as their presentation on the balance sheet as of March 31, 2017 and December 31, 2016.

	March 31, 2017
	Derivative Assets			Derivative Liabilities
	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
(amounts in thousands)
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	311	Other liabilities	$	2,779
Total		$	311		$	2,779
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	10,536	Other liabilities	$	10,586
Credit contracts	Other assets	134		Other liabilities	9
Residential mortgage loan commitments	Other assets	95		Other liabilities	—
Total		$	10,765		$	10,595

	December 31, 2016
	Derivative Assets			Derivative Liabilities
	Balance Sheet			Balance Sheet
	Location	Fair Value		Location	Fair Value
(amounts in thousands)
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	—	Other liabilities	$	3,624
Total		$	—		$	3,624
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	10,683	Other liabilities	$	10,537
Credit contracts	Other assets	136		Other liabilities	11
Residential mortgage loan commitments	Other assets	45		Other liabilities	—
Total		$	10,864		$	10,548

Effect of Derivative Financial Instruments on Comprehensive Income

The following tables present the effect of Customers' derivative financial instruments on comprehensive income for the three months ended March 31, 2017 and 2016.

	Three Months Ended March 31, 2017
	Income Statement Location	Amount of Income Recognized in Earnings
(amounts in thousands)
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	483
Credit contracts	Other non-interest income	—
Residential mortgage loan commitments	Mortgage loan and banking income	50
Total		$	533

	Three Months Ended March 31, 2016
	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
(amounts in thousands)
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	(472	)
Credit contracts	Other non-interest income	249
Residential mortgage loan commitments	Mortgage loan and banking income	28
Total		$	(195	)

	Three Months Ended March 31, 2017
	Amount of Income Recognized in OCI on Derivatives (Effective Portion) (1)		Location of Gain (Loss) Reclassified from Accumulated OCI into Income (Effective Portion)	Amount of Loss Reclassified from Accumulated OCI into Income (Effective Portion)
(amounts in thousands)
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	705	Interest expense	$	(827	)

	Three Months Ended March 31, 2016
	Amount of Loss Recognized in OCI on Derivatives (Effective Portion) (1)			Location of Gain (Loss) Reclassified from Accumulated OCI into Income (Effective Portion)	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income (Effective Portion)
(amounts in thousands)
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	(1,625	)	Interest expense	$	—

(1)Amounts presented are net of taxes

Summary of Offsetting of Financial Assets and Derivative Assets

Offsetting of Financial Assets and Derivative Assets

At March 31, 2017

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
							Financial Instruments		Cash Collateral Received
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	5,310	$	—	$	5,310	$	—	$	3,420	$	1,890

Offsetting of Financial Assets and Derivative Assets

At December 31, 2016

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
							Financial Instruments		Cash Collateral Received
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	4,723	$	—	$	4,723	$	—	$	—	$	4,723

Summary of Offsetting of Financial Liabilities and Derivative Liabilities

Offsetting of Financial Liabilities and Derivative Liabilities

At December 31, 2016

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
							Financial Instruments		Cash Collateral Pledged
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	9,825	$	—	$	9,825	$	—	$	4,472	$	5,353

Offsetting of Financial Liabilities and Derivative Liabilities

At March 31, 2017

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
							Financial Instruments		Cash Collateral Pledged		Net Amount
(amounts in thousands)
Description
Interest rate swap derivatives with institutional counterparties	$	8,618	$	—	$	8,618	$	—	$	8,618	$	—

XML

Business Segments (Tables)

3 Months Ended

Mar. 31, 2017

Segment Reporting [Abstract]

Schedule of Segment Reporting Information, by Segment

The following tables present the operating results for Customers' reportable business segments for the three months ended March 31, 2017 and 2016. Customers has presented the financial information and disclosures for prior periods to reflect the segment disclosures as if they had been in effect for the periods presented. The segment financial results include directly attributable revenues and expenses. Corporate overhead costs are assigned to the Community Business Banking segment as those expenses are expected to continue following the planned disposition of BankMobile. Similarly, the preferred stock dividends have been allocated in their entirety to the Community Business Banking segment. The tax benefit assigned to BankMobile was based on an estimated effective tax rate of 38%.

In third quarter 2016, Customers announced its intent to sell BankMobile. Customers anticipates a sale to close within one year. Because BankMobile met the criteria to be classified as held for sale at March 31, 2017, the assets and liabilities of BankMobile have been presented as "Assets held for sale," "Non-interest bearing deposits held for sale" and "Other liabilities held for sale" on the consolidated balance sheets at March 31, 2017 and December 31, 2016. BankMobile's operating results and associated cash flows have been presented as "Discontinued operations" within the accompanying consolidated financial statements and prior period amounts have been reclassified to conform with the current period presentation. For more information on BankMobile discontinued operations, see NOTE 3 - DISCONTINUED OPERATIONS.

The BankMobile segment results presented below differ from the amounts reported as "Discontinued operations" on the consolidated financial statements primarily because of the internal funds transfer pricing methodology used by management to allocate interest income to BankMobile for the value provided to the Community Business Banking segment for the use of low/no cost deposits.

	Three Months Ended March 31, 2017
	Community Business Banking		BankMobile				Consolidated
Interest income	$	78,832	$	4,262	(1	)	$	83,094
Interest expense	20,656		20				20,676
Net interest income	58,176		4,242				62,418
Provision for loan losses	3,050		—				3,050
Non-interest income	5,427		17,327				22,754
Non-interest expense	30,147		19,219				49,366
Income before income tax expense	30,406		2,350				32,756
Income tax expense	6,116		893				7,009
Net income	24,290		1,457				25,747
Preferred stock dividends	3,615		—				3,615
Net income available to common shareholders	$	20,675	$	1,457			$	22,132
As of March 31, 2017
Goodwill and other intangibles	$	3,636	$	13,982			$	17,618
Total assets	$	9,833,721	$	72,915	(2	)	$	9,906,636
Total deposits	$	6,627,061	$	708,419			$	7,335,480

	Three Months Ended March 31, 2016
	Community Business Banking		BankMobile					Consolidated
Interest income	$	71,673	$	1,725		(1	)	$	73,398
Interest expense	15,764		7					15,771
Net interest income	55,909		1,718					57,627
Provision for loan losses	1,980		—					1,980
Non-interest income	5,267		227					5,494
Non-interest expense	31,871		2,035					33,906
Income (loss) before income tax expense (benefit)	27,325		(90		)			27,235
Income tax expense (benefit)	9,085		(34		)			9,051
Net income (loss)	18,240		(56		)			18,184
Preferred stock dividends	1,286		—					1,286
Net income (loss) available to common shareholders	$	16,954	$	(56	)			$	16,898
As of March 31, 2016
Goodwill and other intangibles	$	3,648	$	—				$	3,648
Total assets	$	9,036,212	$	2,661		(2	)	$	9,038,873
Total deposits	$	6,141,880	$	336,735				$	6,478,615

(1) - Amounts reported include funds transfer pricing of $4.3 million and $1.7 million, respectively, for the three months ended March 31, 2017 and 2016 credited to BankMobile for the value provided to the Community Business Banking segment for the use of low/no cost deposits.

(2) - Amounts reported exclude intra company receivables.

XML

Description of the Business - Additional Information (Detail)	Mar. 31, 2017 Branch
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of branches (branch)	14

XML

Acquisition Activity - Additional Information (Detail)			3 Months Ended
	Dec. 31, 2016 USD ($)	Jun. 15, 2016 USD ($) employee	Mar. 31, 2017 USD ($)	Mar. 31, 2016 USD ($)
Capital Unit [Line Items]
Residential mortgage loans			$ 171,839,000	$ 0
Term of fixed rate residential mortgage loans			30 years
Purchase price as a percentage of loans outstanding			98.50%
Higher One, Inc.'s Account Student Checking and Refund Management Disbursement Services Business
Capital Unit [Line Items]
Number of employees hired (employee) | employee		225
Aggregate guaranteed payments		$ 42,000,000
Transaction cash consideration	$ 37,000,000	37,000,000
Cash consideration at closing		17,000,000
Business acquisition payables		20,000,000
Payments for services under transition services agreement		$ 5,000,000
Period following the closing for potential additional payments		3 years
Revenue amount to trigger additional payments		$ 75,000,000
Possible payment as a percent of amount that exceeds revenue		35.00%
Payables to Higher One		$ 20,000,000
Goodwill recognized	5,259,000	$ 4,293,000
Increase in goodwill	$ 1,000,000
Higher One, Inc.'s Account Student Checking and Refund Management Disbursement Services Business | Developed software
Capital Unit [Line Items]
Useful life		10 years
Higher One, Inc.'s Account Student Checking and Refund Management Disbursement Services Business | Other Intangible Assets | Minimum
Capital Unit [Line Items]
Useful life		4 years
Higher One, Inc.'s Account Student Checking and Refund Management Disbursement Services Business | Other Intangible Assets | Maximum
Capital Unit [Line Items]
Useful life		20 years
Higher One, Inc.'s Account Student Checking and Refund Management Disbursement Services Business | First Anniversary of Closing
Capital Unit [Line Items]
Business acquisition payables		$ 10,000,000
Payables to Higher One		10,000,000
Higher One, Inc.'s Account Student Checking and Refund Management Disbursement Services Business | Second Anniversary of Closing
Capital Unit [Line Items]
Business acquisition payables		10,000,000
Payables to Higher One		$ 10,000,000

XML

Acquisition Activity - Estimated Fair Values (Details) - Higher One, Inc.'s Account Student Checking and Refund Management Disbursement Services Business - USD ($) $ in Thousands	Dec. 31, 2016	Jun. 15, 2016
Fair value of assets acquired:
Accounts receivable	$ 2,784	$ 2,784
Prepaid expenses	418	1,180
Fixed assets, net	229	229
Total assets acquired	40,131	40,893
Fair value of liabilities assumed:
Other liabilities	5,735	5,531
Deferred revenue	2,655	2,655
Total liabilities assumed	8,390	8,186
Net assets acquired	31,741	32,707
Transaction cash consideration	37,000	37,000
Goodwill recognized	5,259	4,293
Business acquisition payables		20,000
First Anniversary of Closing
Fair value of liabilities assumed:
Business acquisition payables		10,000
Second Anniversary of Closing
Fair value of liabilities assumed:
Business acquisition payables		10,000
Developed software
Fair value of assets acquired:
Intangible assets acquired	27,400	27,400
Other Intangible Assets
Fair value of assets acquired:
Intangible assets acquired	$ 9,300	$ 9,300

XML

Discontinued Operations - Income Statement (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Loss from discontinued operations before income tax benefit	$ (1,898)	$ (1,812)
Income tax benefit from discontinued operations	(721)	(688)
Net loss from discontinued operations	(1,177)	(1,124)
BankMobile | Discontinued Operations, Held-for-sale
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Interest income	0	0
Interest expense	6	4
Net interest income	(6)	(4)
Non-interest income	17,327	227
Non-interest expense	19,219	2,035
Loss from discontinued operations before income tax benefit	(1,898)	(1,812)
Income tax benefit from discontinued operations	(721)	(688)
Net loss from discontinued operations	$ (1,177)	$ (1,124)

XML

Discontinued Operations - Balance Sheet (Details) - USD ($) $ in Thousands	Jun. 15, 2016	Mar. 31, 2017	Dec. 31, 2016
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Assets held for sale		$ 72,915	$ 79,271
Demand, non-interest bearing deposits		702,410	453,394
Other liabilities held for sale		36,382	31,403
Higher One, Inc.'s Account Student Checking and Refund Management Disbursement Services Business
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Business acquisition payables	$ 20,000
Higher One, Inc.'s Account Student Checking and Refund Management Disbursement Services Business | First Anniversary of Closing
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Business acquisition payables	10,000
Higher One, Inc.'s Account Student Checking and Refund Management Disbursement Services Business | Second Anniversary of Closing
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Business acquisition payables	$ 10,000
BankMobile | Discontinued Operations, Held-for-sale
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Cash and cash equivalents		20,160	20,000
Loans receivable		2,696	12,248
Bank premises and equipment, net		682	510
Goodwill and other intangibles		13,982	13,982
Other assets		35,395	32,531
Assets held for sale		72,915	79,271
Demand, non-interest bearing deposits		702,410	453,394
Interest bearing deposits		6,009	3,401
Accrued expenses and other liabilities		30,373	28,002
Other liabilities held for sale		36,382	31,403
Liabilities held for sale		$ 738,792	$ 484,797

XML

Earnings Per Share - Components of Earnings Per Share (Detail) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Earnings Per Share [Abstract]
Net income from continuing operations available to common shareholders (1)	$ 23,309	$ 18,022
Net loss from discontinued operations	(1,177)	(1,124)
Net income available to common shareholders	$ 22,132	$ 16,898
Weighted-average number of common shares outstanding - basic (shares)	30,407,060	26,945,062
Share-based compensation plans (shares)	2,344,929	2,018,563
Warrants (shares)	37,171	307,630
Weighted-average number of common shares - diluted (shares)	32,789,160	29,271,255
Basic earnings per common share from continuing operations (usd per share)	$ 0.77	$ 0.67
Basic loss per common share from discontinued operations (usd per share)	(0.04)	(0.04)
Basic earnings per common share (usd per share)	0.73	0.63
Diluted earnings per common share from continuing operations (usd per share)	0.71	0.62
Diluted loss per common share from discontinued operations (usd per share)	(0.04)	(0.04)
Diluted earnings per common share (usd per share)	$ 0.67	$ 0.58

XML

Earnings Per Share - Anti-dilutive Securities Excluded from Computation of Earnings Per Share (Detail) - shares	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Anti-dilutive securities:
Total anti-dilutive securities (shares)	52,242	659,237
Share-based compensation awards
Anti-dilutive securities:
Total anti-dilutive securities (shares)	0	606,995
Warrants
Anti-dilutive securities:
Total anti-dilutive securities (shares)	52,242	52,242

XML

Changes in Accumulated Other Comprehensive Income (Loss) By Component (Detail) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	$ 855,872	$ 553,902
Ending balance	879,817	599,249
Unrealized Losses
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(2,681)	(4,602)
Other comprehensive income (loss) before reclassifications	(685)	4,255
Amounts reclassified from accumulated other comprehensive income (loss) to net income	0	(16)
Net current-period other comprehensive income (loss)	(685)	4,239
Ending balance	(3,366)	(363)
Foreign Currency Items
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	0	(584)
Other comprehensive income (loss) before reclassifications	0	37
Amounts reclassified from accumulated other comprehensive income (loss) to net income	0	0
Net current-period other comprehensive income (loss)	0	37
Ending balance	0	(547)
Total Unrealized Losses
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(2,681)	(5,186)
Other comprehensive income (loss) before reclassifications	(685)	4,292
Amounts reclassified from accumulated other comprehensive income (loss) to net income	0	(16)
Net current-period other comprehensive income (loss)	(685)	4,276
Ending balance	(3,366)	(910)
Unrealized Gain (Loss) on Cash Flow Hedge
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(2,211)	(2,798)
Other comprehensive income (loss) before reclassifications	201	(1,625)
Amounts reclassified from accumulated other comprehensive income (loss) to net income	504	0
Net current-period other comprehensive income (loss)	705	(1,625)
Ending balance	(1,506)	(4,423)
Total
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(4,892)	(7,984)
Other comprehensive income (loss) before reclassifications	(484)	2,667
Amounts reclassified from accumulated other comprehensive income (loss) to net income	504	(16)
Net current-period other comprehensive income (loss)	20	2,651
Ending balance	$ (4,872)	$ (5,333)

XML

Investment Securities - Summary of Amortized Cost and Approximate Fair Value of Investment Securities (Detail) - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	$ 1,022,818	$ 497,869
Gross Unrealized Gains	1,984	1,319
Gross Unrealized Losses	(7,502)	(5,714)
Fair Value	1,017,300	493,474
Corporate notes
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	157,694	44,932
Gross Unrealized Gains	1,042	401
Gross Unrealized Losses	(296)	(185)
Fair Value	158,440	45,148
Agency-guaranteed residential mortgage-backed securities
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	221,392	233,002
Gross Unrealized Gains	875	918
Gross Unrealized Losses	(2,682)	(2,657)
Fair Value	219,585	231,263
Agency-guaranteed commercial real estate mortgage-backed securities
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	630,189	204,689
Gross Unrealized Gains	67	0
Gross Unrealized Losses	(4,524)	(2,872)
Fair Value	625,732	201,817
Equity securities
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	13,543	15,246
Gross Unrealized Gains	0	0
Gross Unrealized Losses	0	0
Fair Value	$ 13,543	$ 15,246

XML

Investment Securities - Statement of Proceeds from Sale of Available for Sale Investment Securities (Detail) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Investments, Debt and Equity Securities [Abstract]
Proceeds from sale of available-for-sale securities	$ 0	$ 2,848
Gross gains	0	26
Gross losses	0	0
Net gains	$ 0	$ 26

XML

Investment Securities - Summary of Available-for-Sale Debt Securities by Stated Maturity (Detail) $ in Thousands	Mar. 31, 2017 USD ($)
Schedule of Available-for-sale Securities [Line Items]
Due in one year or less, amortized cost	$ 0
Due after one year through five years, amortized cost	0
Due after five years through ten years, amortized cost	134,547
Due after ten years, amortized cost	23,147
Total debt securities, amortized cost	1,009,275
Due in one year or less, fair value	0
Due after one year through five years, fair value	0
Due after five years through ten years, fair value	135,317
Due after ten years, fair value	23,123
Total debt securities, fair value	1,003,757
Agency-guaranteed residential mortgage-backed securities
Schedule of Available-for-sale Securities [Line Items]
Agency-guaranteed mortgage backed securities, amortized cost	221,392
Agency-guaranteed mortgage-backed securities, fair value	219,585
Agency-guaranteed commercial real estate mortgage-backed securities
Schedule of Available-for-sale Securities [Line Items]
Agency-guaranteed mortgage backed securities, amortized cost	630,189
Agency-guaranteed mortgage-backed securities, fair value	$ 625,732

XML

Investment Securities - Gross Unrealized Losses and Fair Value, Aggregated by Investment Category (Detail) - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016
Schedule of Available-for-sale Securities [Line Items]
Less Than 12 Months, Fair Value	$ 733,379	$ 298,997
Less Than 12 Months, Unrealized Losses	(6,095)	(4,387)
12 Months or More, Fair Value	29,970	30,592
12 Months or More, Unrealized Losses	(1,407)	(1,327)
Fair Value, Total	763,349	329,589
Unrealized Losses	(7,502)	(5,714)
Corporate notes
Schedule of Available-for-sale Securities [Line Items]
Less Than 12 Months, Fair Value	64,910	9,747
Less Than 12 Months, Unrealized Losses	(296)	(185)
12 Months or More, Fair Value	0	0
12 Months or More, Unrealized Losses	0	0
Fair Value, Total	64,910	9,747
Unrealized Losses	(296)	(185)
Agency-guaranteed residential mortgage-backed securities
Schedule of Available-for-sale Securities [Line Items]
Less Than 12 Months, Fair Value	83,634	87,433
Less Than 12 Months, Unrealized Losses	(1,275)	(1,330)
12 Months or More, Fair Value	29,970	30,592
12 Months or More, Unrealized Losses	(1,407)	(1,327)
Fair Value, Total	113,604	118,025
Unrealized Losses	(2,682)	(2,657)
Agency-guaranteed commercial real estate mortgage-backed securities
Schedule of Available-for-sale Securities [Line Items]
Less Than 12 Months, Fair Value	584,835	201,817
Less Than 12 Months, Unrealized Losses	(4,524)	(2,872)
12 Months or More, Fair Value	0	0
12 Months or More, Unrealized Losses	0	0
Fair Value, Total	584,835	201,817
Unrealized Losses	$ (4,524)	$ (2,872)

XML

Investment Securities - Additional Information (Detail) $ in Thousands	3 Months Ended
	Mar. 31, 2017 USD ($) Security	Mar. 31, 2016 USD ($)	Dec. 31, 2016 USD ($)
Schedule of Available-for-sale Securities [Line Items]
Number of available-for-sale investment securities in the less than twelve month category (security) | Security	55
Number of available-for-sale investment securities in the twelve month or more category (security) | Security	7
Impairment loss on investment securities	$ 1,703	$ 0
Cost basis	1,022,818		$ 497,869
Pledged investment securities fair value	642,400		231,300
Equity securities
Schedule of Available-for-sale Securities [Line Items]
Cost basis	$ 13,543		$ 15,246

XML

Loans Held for Sale - Composition of Loans Held for Sale (Detail) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2017	Dec. 31, 2016
Receivables Held-for-sale [Abstract]
Mortgage warehouse loans, at fair value	$ 1,684,228	$ 2,116,815
Residential mortgage loans, at fair value	320	695
Loans held for sale	$ 1,684,548	2,117,510
Loans held for sale, average life from purchase to sale	18 days
Transfer of loans held for sale to held for investment		$ 25,100

XML

Loans Receivable and Allowance for Loan Losses - Schedule of Loans Receivable (Detail) - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016	Mar. 31, 2016	Dec. 31, 2015
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	$ 6,599,581	$ 6,142,314
Deferred (fees)/costs and unamortized (discounts)/premiums, net	(2,834)	76
Allowance for loan losses	(39,883)	(37,315)	$ (37,605)	$ (35,647)
Total loans receivable, net of allowance for loan losses	6,556,864	6,105,075
Multi-family
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	3,438,482	3,214,999
Allowance for loan losses	(12,283)	(11,602)	(12,135)	(12,016)
Total loans receivable, net of allowance for loan losses	94,900
Construction
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	74,956	64,789
Allowance for loan losses	(885)	(840)	(1,264)	(1,074)
Residential real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	363,264	193,502
Allowance for loan losses	(3,080)	(3,342)	(3,676)	(3,298)
Manufactured housing
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	99,182	101,730
Allowance for loan losses	(284)	(286)	(468)	(494)
Other
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	2,640	2,726
Allowance for loan losses	(101)	(118)	$ (145)	$ (133)
Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	6,134,495	5,844,356
Commercial | Multi-family
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	3,438,482	3,214,999
Commercial | Commercial and industrial (including owner occupied commercial real estate)
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	1,390,319	1,370,853
Commercial | Commercial real estate non-owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	1,230,738	1,193,715
Commercial | Construction
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	74,956	64,789
Consumer
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	465,086	297,958
Consumer | Residential real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	363,264	193,502
Consumer | Manufactured housing
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	99,182	101,730
Consumer | Other
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable, gross	$ 2,640	$ 2,726

XML

Loans Receivable and Allowance for Loan Losses - Non-Covered Loans and Covered Loans by Class and Performance Status (Detail) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Dec. 31, 2016
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	$ 9,528	$ 24,063
Non-Accrual	27,159	17,792
Current	6,532,145	6,067,889
Loans receivable	6,596,747	6,142,390
Loans receivable, gross	$ 6,599,581	6,142,314
Due days for loan payments	30 days
Delinquent period	90 days
Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable	$ 30,749	32,570
30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	6,927	21,250
90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	2,601	2,813
Multi-family
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	12,573
Non-Accrual	0	0
Current	3,436,465	3,200,322
Loans receivable, gross	3,438,482	3,214,999
Multi-family | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable	2,017	2,104
Multi-family | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	12,573
Multi-family | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Commercial and industrial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	2	350
Non-Accrual	17,581	8,443
Current	990,418	967,391
Loans receivable, gross	1,008,980	977,221
Commercial and industrial | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable	979	1,037
Commercial and industrial | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	2	350
Commercial and industrial | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Commercial real estate - owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	137
Non-Accrual	2,498	2,039
Current	367,003	379,227
Loans receivable, gross	381,339	393,632
Commercial real estate - owner occupied | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable	11,838	12,229
Commercial real estate - owner occupied | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	137
Commercial real estate - owner occupied | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Commercial real estate - non-owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Non-Accrual	1,711	2,057
Current	1,222,898	1,185,331
Loans receivable, gross	1,230,738	1,193,715
Commercial real estate - non-owner occupied | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable	6,129	6,327
Commercial real estate - non-owner occupied | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Commercial real estate - non-owner occupied | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Construction
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Non-Accrual	0	0
Current	74,956	64,789
Loans receivable, gross	74,956	64,789
Construction | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable	0	0
Construction | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Construction | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Residential real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	3,052	4,417
Non-Accrual	3,247	2,959
Current	350,358	178,559
Loans receivable, gross	363,264	193,502
Residential real estate | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable	6,607	7,567
Residential real estate | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	3,052	4,417
Residential real estate | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Manufactured housing
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	6,474	6,574
Non-Accrual	2,065	2,236
Current	87,692	89,850
Loans receivable, gross	99,182	101,730
Manufactured housing | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable	2,951	3,070
Manufactured housing | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	3,873	3,761
Manufactured housing | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	2,601	2,813
Other
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	12
Non-Accrual	57	58
Current	2,355	2,420
Loans receivable, gross	2,640	2,726
Other | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans receivable	228	236
Other | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	12
Other | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	$ 0	$ 0

XML

Loans Receivable and Allowance for Loan Losses - Additional Information (Detail)		3 Months Ended
	Jul. 11, 2016 USD ($)	Mar. 31, 2017 USD ($) Allowance Commitment Loan	Mar. 31, 2016 USD ($) Allowance Loan	Dec. 31, 2016 USD ($)
Financing Receivable, Modifications [Line Items]
Funds for reimbursement		$ 800,000		$ 1,000,000
Loans reported as TDR		$ 16,800,000		16,400,000
Minimum performance requirement		6 months
Sustained performance period		9 months
Number of commitments to lend additional funds (commitment) | Commitment		0
Loans modified as TDR allowance (allowance) | Allowance		1	3
Payments for early termination of FDIC loss sharing agreement	$ 1,400,000
Residential mortgage loans		$ 174,200,000	$ 0
Term of fixed rate residential mortgage loans		30 years
Purchase price as a percentage of loans outstanding		98.50%
Loans receivable, net of allowance for loan losses		$ 6,556,864,000		6,105,075,000
Proceeds from sales of loans		105,448,000	6,946,000
Gain on sale of loans		1,328,000	$ 644,000
Residential real estate
Financing Receivable, Modifications [Line Items]
Residential real estate held in other real estate owned		400,000		500,000
Loans in process of foreclosure		$ 1,500,000		$ 400,000
Commercial and industrial
Financing Receivable, Modifications [Line Items]
Number of loans modified as TDR (loan) | Loan			2
Loans modified as TDR			$ 500,000
Loans modified as TDR allowance (allowance) | Allowance			2
Allowance for credit losses, effect of change in method			$ 200,000
Commercial real estate - non-owner occupied
Financing Receivable, Modifications [Line Items]
Number of loans modified as TDR (loan) | Loan			1
Loans modified as TDR			$ 200,000
Loans modified as TDR allowance (allowance) | Allowance		1	1
Allowance for credit losses, effect of change in method		$ 1,000	$ 100,000
Manufactured housing
Financing Receivable, Modifications [Line Items]
Number of loans modified as TDR (loan) | Loan		5	36
Loans modified as TDR		$ 200,000	$ 1,900,000
Small Business Administration Loan [Member]
Financing Receivable, Modifications [Line Items]
Loans receivable, net of allowance for loan losses		8,700,000	6,900,000
Gain on sale of loans		800,000	$ 600,000
Multi-family
Financing Receivable, Modifications [Line Items]
Loans receivable, net of allowance for loan losses		94,900,000
Proceeds from sales of loans		95,400,000
Gain on sale of loans		$ 500,000

XML

Loans Receivable and Allowance for Loan Losses - Schedule of Allowance for Loan Losses (Detail) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016	Mar. 31, 2017	Dec. 31, 2016
Allowance for Loan and Lease Losses [Roll Forward]
Ending balance as of December 31,	$ 37,315	$ 35,647
Charge-offs	(823)	(42)
Charge-offs for BankMobile loans	(20)	0
Recoveries	319	497
Recoveries for BankMobile loans	42	0
Provision for loan losses	3,050	1,503
Ending balance as of March 31,	39,883	37,605
Loans:
Individually evaluated for impairment			$ 39,355	$ 29,411
Collectively evaluated for impairment			6,529,477	6,080,333
Loans receivable, gross			6,599,581	6,142,314
Allowance for loan losses:
Individually evaluated for impairment			3,910	1,360
Collectively evaluated for impairment			31,627	31,144
Total Allowance for loan losses	37,315	35,647	39,883	37,315
Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration			30,749	32,570
Allowance for loan losses:
Loans acquired with credit deterioration			4,346	4,811
Multi-family
Allowance for Loan and Lease Losses [Roll Forward]
Ending balance as of December 31,	11,602	12,016
Charge-offs	0	0
Charge-offs for BankMobile loans	0
Recoveries	0	0
Recoveries for BankMobile loans	0
Provision for loan losses	681	119
Ending balance as of March 31,	12,283	12,135
Loans:
Individually evaluated for impairment			0	0
Collectively evaluated for impairment			3,436,465	3,212,895
Loans receivable, gross			3,438,482	3,214,999
Allowance for loan losses:
Individually evaluated for impairment			0	0
Collectively evaluated for impairment			12,283	11,602
Total Allowance for loan losses	11,602	12,016	12,283	11,602
Multi-family | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration			2,017	2,104
Allowance for loan losses:
Loans acquired with credit deterioration			0	0
Commercial and industrial
Allowance for Loan and Lease Losses [Roll Forward]
Ending balance as of December 31,	11,050	8,864
Charge-offs	(198)	0
Charge-offs for BankMobile loans	0
Recoveries	215	56
Recoveries for BankMobile loans	0
Provision for loan losses	1,942	1,039
Ending balance as of March 31,	13,009	9,959
Loans:
Individually evaluated for impairment			17,653	8,516
Collectively evaluated for impairment			990,348	967,668
Loans receivable, gross			1,008,980	977,221
Allowance for loan losses:
Individually evaluated for impairment			3,329	1,024
Collectively evaluated for impairment			9,311	9,686
Total Allowance for loan losses	11,050	8,864	13,009	11,050
Commercial and industrial | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration			979	1,037
Allowance for loan losses:
Loans acquired with credit deterioration			369	340
Commercial real estate - owner occupied
Allowance for Loan and Lease Losses [Roll Forward]
Ending balance as of December 31,	2,183	1,348
Charge-offs	0	0
Charge-offs for BankMobile loans	0
Recoveries	0	0
Recoveries for BankMobile loans	0
Provision for loan losses	211	62
Ending balance as of March 31,	2,394	1,410
Loans:
Individually evaluated for impairment			2,507	2,050
Collectively evaluated for impairment			366,994	379,353
Loans receivable, gross			381,339	393,632
Allowance for loan losses:
Individually evaluated for impairment			402	287
Collectively evaluated for impairment			1,992	1,896
Total Allowance for loan losses	2,183	1,348	2,394	2,183
Commercial real estate - owner occupied | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration			11,838	12,229
Allowance for loan losses:
Loans acquired with credit deterioration			0	0
Commercial real estate - non-owner occupied
Allowance for Loan and Lease Losses [Roll Forward]
Ending balance as of December 31,	7,894	8,420
Charge-offs	(404)	0
Charge-offs for BankMobile loans	0
Recoveries	0	8
Recoveries for BankMobile loans	0
Provision for loan losses	357	120
Ending balance as of March 31,	7,847	8,548
Loans:
Individually evaluated for impairment			1,711	2,151
Collectively evaluated for impairment			1,222,898	1,185,237
Loans receivable, gross			1,230,738	1,193,715
Allowance for loan losses:
Individually evaluated for impairment			63	14
Collectively evaluated for impairment			4,767	4,626
Total Allowance for loan losses	7,894	8,420	7,847	7,894
Commercial real estate - non-owner occupied | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration			6,129	6,327
Allowance for loan losses:
Loans acquired with credit deterioration			3,017	3,254
Construction
Allowance for Loan and Lease Losses [Roll Forward]
Ending balance as of December 31,	840	1,074
Charge-offs	0	0
Charge-offs for BankMobile loans	0
Recoveries	81	433
Recoveries for BankMobile loans	0
Provision for loan losses	(36)	(243)
Ending balance as of March 31,	885	1,264
Loans:
Individually evaluated for impairment			0	0
Collectively evaluated for impairment			74,956	64,789
Loans receivable, gross			74,956	64,789
Allowance for loan losses:
Individually evaluated for impairment			0	0
Collectively evaluated for impairment			885	772
Total Allowance for loan losses	840	1,074	885	840
Construction | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration			0	0
Allowance for loan losses:
Loans acquired with credit deterioration			0	68
Residential real estate
Allowance for Loan and Lease Losses [Roll Forward]
Ending balance as of December 31,	3,342	3,298
Charge-offs	(221)	0
Charge-offs for BankMobile loans	0
Recoveries	21	0
Recoveries for BankMobile loans	0
Provision for loan losses	(62)	378
Ending balance as of March 31,	3,080	3,676
Loans:
Individually evaluated for impairment			7,224	6,972
Collectively evaluated for impairment			349,433	178,963
Loans receivable, gross			363,264	193,502
Allowance for loan losses:
Individually evaluated for impairment			112	35
Collectively evaluated for impairment			2,264	2,414
Total Allowance for loan losses	3,342	3,298	3,080	3,342
Residential real estate | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration			6,607	7,567
Allowance for loan losses:
Loans acquired with credit deterioration			704	893
Manufactured housing
Allowance for Loan and Lease Losses [Roll Forward]
Ending balance as of December 31,	286	494
Charge-offs	0	0
Charge-offs for BankMobile loans	0
Recoveries	0	0
Recoveries for BankMobile loans	0
Provision for loan losses	(2)	(26)
Ending balance as of March 31,	284	468
Loans:
Individually evaluated for impairment			10,204	9,665
Collectively evaluated for impairment			86,027	88,995
Loans receivable, gross			99,182	101,730
Allowance for loan losses:
Individually evaluated for impairment			4	0
Collectively evaluated for impairment			83	88
Total Allowance for loan losses	286	494	284	286
Manufactured housing | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration			2,951	3,070
Allowance for loan losses:
Loans acquired with credit deterioration			197	198
Other
Allowance for Loan and Lease Losses [Roll Forward]
Ending balance as of December 31,	118	133
Charge-offs	0	(42)
Charge-offs for BankMobile loans	(20)
Recoveries	2	0
Recoveries for BankMobile loans	42
Provision for loan losses	(41)	54
Ending balance as of March 31,	101	145
Loans:
Individually evaluated for impairment			56	57
Collectively evaluated for impairment			2,356	2,433
Loans receivable, gross			2,640	2,726
Allowance for loan losses:
Individually evaluated for impairment			0	0
Collectively evaluated for impairment			42	60
Total Allowance for loan losses	$ 118	$ 133	101	118
Other | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration			228	236
Allowance for loan losses:
Loans acquired with credit deterioration			$ 59	$ 58

XML

Loans Receivable and Allowance for Loan Losses - Summary of Recorded Investment Net Charge-Offs, Unpaid Principal Balance and Related Allowance for Impaired Loans (Detail) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016	Dec. 31, 2016
Recorded Investment Net of Charge offs
Recorded Investment Net of Charge Offs, Total	$ 39,355		$ 29,411
Unpaid Principal Balance
Unpaid Principal Balance, Total	40,100		30,692
Related Allowance	3,910		1,360
Average Recorded Investment
Average Recorded Investment, Total	34,387	$ 50,347
Interest Income Recognized
Interest Income Recognized, Total	333	515
Multi-family
Recorded Investment Net of Charge offs
Recorded Investment Net of Charge Offs, With no related allowance recorded			0
Recorded Investment Net of Charge Offs, With an allowance recorded			0
Unpaid Principal Balance
Unpaid Principal Balance, With no related allowance recorded			0
Unpaid Principal Balance, With an allowance recorded			0
Related Allowance			0
Average Recorded Investment
Average Recorded Investment, With no related allowance recorded		331
Average Recorded Investment, With an allowance recorded		197
Interest Income Recognized
Interest Income Recognized, With no related allowance recorded		0
Interest Income Recognized, With an allowance recorded		5
Commercial and industrial
Recorded Investment Net of Charge offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	6,100		2,396
Recorded Investment Net of Charge Offs, With an allowance recorded	11,553		6,120
Unpaid Principal Balance
Unpaid Principal Balance, With no related allowance recorded	6,162		3,430
Unpaid Principal Balance, With an allowance recorded	11,553		6,120
Related Allowance	3,329		1,024
Average Recorded Investment
Average Recorded Investment, With no related allowance recorded	4,248	15,503
Average Recorded Investment, With an allowance recorded	8,837	6,951
Interest Income Recognized
Interest Income Recognized, With no related allowance recorded	50	187
Interest Income Recognized, With an allowance recorded	81	71
Commercial real estate - owner occupied
Recorded Investment Net of Charge offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	1,659		1,210
Recorded Investment Net of Charge Offs, With an allowance recorded	848		840
Unpaid Principal Balance
Unpaid Principal Balance, With no related allowance recorded	1,658		1,210
Unpaid Principal Balance, With an allowance recorded	848		840
Related Allowance	402		287
Average Recorded Investment
Average Recorded Investment, With no related allowance recorded	1,435	9,121
Average Recorded Investment, With an allowance recorded	844	12
Interest Income Recognized
Interest Income Recognized, With no related allowance recorded	15	94
Interest Income Recognized, With an allowance recorded	1	0
Commercial real estate - non-owner occupied
Recorded Investment Net of Charge offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	1,585		2,002
Recorded Investment Net of Charge Offs, With an allowance recorded	126		149
Unpaid Principal Balance
Unpaid Principal Balance, With no related allowance recorded	2,102		2,114
Unpaid Principal Balance, With an allowance recorded	180		204
Related Allowance	63		14
Average Recorded Investment
Average Recorded Investment, With no related allowance recorded	1,794	4,180
Average Recorded Investment, With an allowance recorded	138	548
Interest Income Recognized
Interest Income Recognized, With no related allowance recorded	2	23
Interest Income Recognized, With an allowance recorded	0	2
Other
Recorded Investment Net of Charge offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	56		57
Recorded Investment Net of Charge Offs, With an allowance recorded			0
Unpaid Principal Balance
Unpaid Principal Balance, With no related allowance recorded	57		57
Unpaid Principal Balance, With an allowance recorded			0
Related Allowance			0
Average Recorded Investment
Average Recorded Investment, With no related allowance recorded	57	47
Average Recorded Investment, With an allowance recorded		73
Interest Income Recognized
Interest Income Recognized, With no related allowance recorded	0	0
Interest Income Recognized, With an allowance recorded		0
Residential real estate
Recorded Investment Net of Charge offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	2,321		6,682
Recorded Investment Net of Charge Offs, With an allowance recorded	4,903		290
Unpaid Principal Balance
Unpaid Principal Balance, With no related allowance recorded	2,433		6,749
Unpaid Principal Balance, With an allowance recorded	4,903		303
Related Allowance	112		35
Average Recorded Investment
Average Recorded Investment, With no related allowance recorded	4,502	4,243
Average Recorded Investment, With an allowance recorded	2,597	542
Interest Income Recognized
Interest Income Recognized, With no related allowance recorded	1	24
Interest Income Recognized, With an allowance recorded	39	0
Manufactured housing
Recorded Investment Net of Charge offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	10,001		9,665
Recorded Investment Net of Charge Offs, With an allowance recorded	203
Unpaid Principal Balance
Unpaid Principal Balance, With no related allowance recorded	10,001		$ 9,665
Unpaid Principal Balance, With an allowance recorded	203
Related Allowance	4
Average Recorded Investment
Average Recorded Investment, With no related allowance recorded	9,833	8,599
Average Recorded Investment, With an allowance recorded	102
Interest Income Recognized
Interest Income Recognized, With no related allowance recorded	141	$ 109
Interest Income Recognized, With an allowance recorded	$ 3

XML

Loans Receivable and Allowance for Loan Losses - Analysis of Loans Modified in Troubled Debt Restructuring by Type of Concession (Detail) $ in Thousands	3 Months Ended
	Mar. 31, 2017 USD ($) Loan	Mar. 31, 2016 USD ($) Loan
Financing Receivable, Modifications [Line Items]
Number of Loans	21	26
Recorded Investment | $	$ 1,203	$ 2,859
Forgiveness
Financing Receivable, Modifications [Line Items]
Number of Loans	0	0
Extensions of maturity
Financing Receivable, Modifications [Line Items]
Number of Loans	1	3
Recorded Investment | $	$ 348	$ 1,995
Interest-rate reductions
Financing Receivable, Modifications [Line Items]
Number of Loans	20	23
Recorded Investment | $	$ 855	$ 864

XML

Loans Receivable and Allowance for Loan Losses - Summary of Loans Modified in Troubled Debt Restructurings and Related Recorded Investment (Detail) $ in Thousands	3 Months Ended
	Mar. 31, 2017 USD ($) Loan	Mar. 31, 2016 USD ($) Loan
Financing Receivable, Modifications [Line Items]
Number of Loans | Loan	21	26
Recorded Investment | $	$ 1,203	$ 2,859
Commercial and industrial (including owner occupied commercial real estate)
Financing Receivable, Modifications [Line Items]
Number of Loans | Loan	1	1
Recorded Investment | $	$ 348	$ 76
Commercial real estate - non-owner occupied
Financing Receivable, Modifications [Line Items]
Number of Loans | Loan	0	1
Recorded Investment | $	$ 0	$ 1,844
Manufactured housing
Financing Receivable, Modifications [Line Items]
Number of Loans | Loan	20	23
Recorded Investment | $	$ 855	$ 864
Residential real estate
Financing Receivable, Modifications [Line Items]
Number of Loans | Loan	0	1
Recorded Investment | $	$ 0	$ 75

XML

Loans Receivable and Allowance for Loan Losses - Changes in Accretable Yield Related to Purchased-credit-impaired Loans (Detail) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Changes in Accretable Yield
Accretable yield balance, beginning of period	$ 10,202	$ 12,947
Accretion to interest income	(493)	(470)
Reclassification from nonaccretable difference and disposals, net	(333)	145
Accretable yield balance, end of period	$ 9,376	$ 12,622

XML

Loans Receivable and Allowance for Loan Losses - Schedule of Changes in Allowance for Loan Losses (Detail) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Allowance for Loan and Lease Losses [Roll Forward]
Ending balance as of December 31,	$ 37,315	$ 35,647
Provision for loan losses	3,050	1,503
Charge-offs	(823)	(42)
Charge-offs for BankMobile loans	(20)	0
Recoveries	319	497
Recoveries for BankMobile loans	42	0
Ending balance as of March 31,	$ 39,883	$ 37,605

XML

Loans Receivable and Allowance for Loan Losses - Schedule of FDIC Loss Sharing Receivable (Detail) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
FDIC Indemnification Asset [Roll Forward]
Ending balance as of December 31,	$ 0	$ (2,083)
Increased (decreased) estimated cash flows	0	(477)
Other activity, net	0	(304)
Cash payments to (receipts from) the FDIC	0	320
Ending balance as of March 31,	0	(2,544)
Provision for loan losses	3,050	1,503
Effect attributable to FDIC loss share arrangements	0	477
Provision for loan losses	$ 3,050	$ 1,980

XML

Loans Receivable and Allowance for Loan Losses - Credit Ratings of Covered and Non-Covered Loan Portfolio (Detail) - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	$ 6,599,581	$ 6,142,314
Pass/Satisfactory
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	6,368,074	5,933,625
Special Mention
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	86,173	56,939
Substandard
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	43,512	47,294
Performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	93,226	95,576
Non-performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	8,596	8,880
Multi-family
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	3,438,482	3,214,999
Multi-family | Pass/Satisfactory
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	3,397,019	3,198,290
Multi-family | Special Mention
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	37,351	0
Multi-family | Substandard
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	4,112	16,709
Multi-family | Performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Multi-family | Non-performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Commercial and industrial
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	1,008,980	977,221
Commercial and industrial | Pass/Satisfactory
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	975,431	943,356
Commercial and industrial | Special Mention
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	12,086	19,552
Commercial and industrial | Substandard
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	21,463	14,313
Commercial and industrial | Performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Commercial and industrial | Non-performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Commercial real estate - owner occupied
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	381,339	393,632
Commercial real estate - owner occupied | Pass/Satisfactory
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	367,935	375,919
Commercial real estate - owner occupied | Special Mention
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	7,449	12,065
Commercial real estate - owner occupied | Substandard
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	5,955	5,648
Commercial real estate - owner occupied | Performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Commercial real estate - owner occupied | Non-performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Commercial real estate - non-owner occupied
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	1,230,738	1,193,715
Commercial real estate - non-owner occupied | Pass/Satisfactory
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	1,213,427	1,175,850
Commercial real estate - non-owner occupied | Special Mention
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	8,674	10,824
Commercial real estate - non-owner occupied | Substandard
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	8,637	7,041
Commercial real estate - non-owner occupied | Performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Commercial real estate - non-owner occupied | Non-performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Construction
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	74,956	64,789
Construction | Pass/Satisfactory
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	54,343	50,291
Construction | Special Mention
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	20,613	14,498
Construction | Substandard
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Construction | Performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Construction | Non-performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Residential real estate
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	363,264	193,502
Residential real estate | Pass/Satisfactory
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	359,919	189,919
Residential real estate | Special Mention
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Residential real estate | Substandard
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	3,345	3,583
Residential real estate | Performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Residential real estate | Non-performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Manufactured housing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	99,182	101,730
Manufactured housing | Pass/Satisfactory
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Manufactured housing | Special Mention
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Manufactured housing | Substandard
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Manufactured housing | Performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	90,643	92,920
Manufactured housing | Non-performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	8,539	8,810
Other
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	2,640	2,726
Other | Pass/Satisfactory
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Other | Special Mention
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Other | Substandard
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	0	0
Other | Performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	2,583	2,656
Other | Non-performing
Financing Receivable, Recorded Investment [Line Items]
Loans receivable, gross	$ 57	$ 70

XML

Regulatory Capital - Narrative (Details)	Mar. 31, 2017	Jan. 01, 2017	Dec. 31, 2016	Jan. 01, 2015
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Tier 1 capital (to risk weighted assets), for capital adequacy purposes ratio	7.25%	7.25%	6.625%	6.00%
Tier 1 capital (to risk weighted assets), to be well capitalized under prompt corrective action provisions ratio				8.00%
Capital conservation buffer, excess of minimum capital ratio				2.50%
Capital conservation buffer to risk weighted assets, year one	0.625%
Capital conservation buffer to risk weighted assets, year two	1.25%
Capital conservation buffer to risk weighted assets, year three	1.875%
Capital conservation buffer to risk weighted assets, year four and thereafter	2.50%
Common equity Tier 1 (to risk weighted assets), for capital adequacy purposes ratio	5.75%	5.75%	5.125%
Total capital (to risk weighted assets), for capital adequacy purposes ratio	9.25%	9.25%	8.625%
Customers Bank
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Tier 1 capital (to risk weighted assets), for capital adequacy purposes ratio	7.25%	7.25%	6.625%
Tier 1 capital (to risk weighted assets), to be well capitalized under prompt corrective action provisions ratio	8.00%		8.00%
Common equity Tier 1 (to risk weighted assets), for capital adequacy purposes ratio	5.75%	5.75%	5.125%
Total capital (to risk weighted assets), for capital adequacy purposes ratio	9.25%	9.25%	8.625%

XML

Regulatory Capital - Summary of Capital Amounts, Tier 1 Risk Based and Tier 1 Leveraged Ratios (Detail) - USD ($) $ in Thousands	Mar. 31, 2017	Jan. 01, 2017	Dec. 31, 2016	Jan. 01, 2015
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Common equity Tier 1 capital (to risk weighted assets), Actual Amount	$ 650,108		$ 628,139
Tier 1 capital (to risk weighted assets), Actual Amount	867,159		844,755
Total capital (to risk weighted assets), Actual Amount	992,295		966,097
Tier 1 capital (to average assets), Actual Amount	$ 867,159		$ 844,755
Common equity Tier 1 ( to risk weighted assets), Actual Ratio	8.508%		8.487%
Tier 1 capital (to risk weighted assets), Actual Ratio	11.349%		11.414%
Total capital (to risk weighted assets), Actual Ratio	12.987%		13.053%
Tier 1 capital (to average assets), Actual Ratio	9.037%		9.067%
Common equity Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	$ 439,351		$ 379,306
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	553,965		490,322
Total capital (to risk weighted assets), For Capital Adequacy Purposes Amount	706,782		638,343
Tier 1 capital (to average assets), For Capital Adequacy Purposes Amount	$ 383,806		$ 372,652
Common equity Tier 1 (to risk weighted assets), For Capital Adequacy Purposes Ratio	5.75%	5.75%	5.125%
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	7.25%	7.25%	6.625%	6.00%
Total capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	9.25%	9.25%	8.625%
Tier 1 capital (to average assets), For Capital Adequacy Purposes Ratio	4.00%		4.00%
Tier 1 capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio				8.00%
Customers Bank
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Common equity Tier 1 capital (to risk weighted assets), Actual Amount	$ 874,689		$ 857,421
Tier 1 capital (to risk weighted assets), Actual Amount	874,689		857,421
Total capital (to risk weighted assets), Actual Amount	1,023,545		1,003,609
Tier 1 capital (to average assets), Actual Amount	$ 874,689		$ 857,421
Common equity Tier 1 ( to risk weighted assets), Actual Ratio	11.474%		11.626%
Tier 1 capital (to risk weighted assets), Actual Ratio	11.474%		11.626%
Total capital (to risk weighted assets), Actual Ratio	13.426%		13.608%
Tier 1 capital (to average assets), Actual Ratio	9.141%		9.233%
Common equity Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	$ 438,318		$ 377,973
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	552,662		488,599
Total capital (to risk weighted assets), For Capital Adequacy Purposes Amount	705,121		636,101
Tier 1 capital (to average assets), For Capital Adequacy Purposes Amount	$ 382,769		$ 371,466
Common equity Tier 1 (to risk weighted assets), For Capital Adequacy Purposes Ratio	5.75%	5.75%	5.125%
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	7.25%	7.25%	6.625%
Total capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	9.25%	9.25%	8.625%
Tier 1 capital (to average assets), For Capital Adequacy Purposes Ratio	4.00%		4.00%
Common equity Tier 1 Capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	$ 495,490		$ 479,380
Tier 1 capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	609,834		590,006
Total capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	762,293		737,508
Tier 1 capital (to average assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	$ 478,461		$ 464,333
Common equity Tier 1 (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	6.50%		6.50%
Tier 1 capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	8.00%		8.00%
Total capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	10.00%		10.00%
Tier 1 capital (to average assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	5.00%		5.00%

XML

Disclosures About Fair Value of Financial Instruments - Narrative (Detail) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Dec. 31, 2016
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for sale, average life from purchase to sale	18 days
Assets held for sale	$ 72,915	$ 79,271
Transaction deposits held for sale	708,419	456,795
Five-year Senior Unsecured Notes
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Issuance of senior unsecured notes	$ 63,000
Unsecured Debt | Five-year Senior Unsecured Notes
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Senior unsecured notes term	5 years
Significant Other Observable Inputs (Level 2)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Transaction deposits held for sale	$ 0	0
Quoted Prices in Active Markets for Identical Assets (Level 1)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Transaction deposits held for sale	708,419	456,795
Quoted Prices in Active Markets for Identical Assets (Level 1) | Cash and Cash Equivalents
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair value of assets held for sale	20,200
Significant Unobservable Inputs (Level 3)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Transaction deposits held for sale	0	$ 0
Significant Unobservable Inputs (Level 3) | Loans Receivable
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair value of assets held for sale	$ 2,700

XML

Disclosures About Fair Value of Financial Instruments - Estimated Fair Values of Financial Instruments (Detail) - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016	Mar. 31, 2016	Dec. 31, 2015
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and cash equivalents, Carrying Amount	$ 157,130	$ 244,709	$ 262,638	$ 264,593
Cash and cash equivalents, Estimated Fair Value	157,130	244,709
Investment securities, available for sale, Carrying Amount	1,017,300	493,474
Investment securities, Estimated Fair Value	1,017,300	493,474
Loans held for sale, Carrying Amount	1,684,548	2,117,510
Loans held for sale, Estimated Fair Value	1,684,548	2,117,510
Loans receivable, net of allowance for loan losses, Carrying Amount	6,556,864	6,105,075
Loans receivable, net of allowance for loan losses, Estimated Fair Value	6,605,634	6,149,773
FHLB, Federal Reserve Bank and other restricted stock, Carrying Amount	85,218	68,408
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	85,218	68,408
Derivative assets	11,076	10,864
Assets held for sale, Carrying Amount	22,856	32,248
Assets held for sale, Estimated Fair Value	22,856	32,248
Deposits, Carrying Amount	6,627,061	6,846,980
Deposits, Estimated Fair Value	6,626,141	6,846,868
Deposits held for sale, Carrying Amount	708,419	456,795
Deposits held for sale, Estimated Fair Value	708,419	456,795
Federal funds purchased, Carrying Amount	215,000	83,000
Federal funds purchased, Estimated Fair Value	215,000	83,000
FHLB advances, Carrying Amount	1,206,550	868,800
FHLB advances, Estimated Fair Value	1,206,490	869,049
Other borrowings, Carrying Amount	87,289	87,123
Other borrowings, Estimated Fair Value	92,064	91,761
Subordinated debt, Carrying Amount	108,807	108,783
Subordinated debt, Estimated Fair Value	111,650	111,375
Derivative liabilities	13,374	14,172
Quoted Prices in Active Markets for Identical Assets (Level 1)
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and cash equivalents, Estimated Fair Value	157,130	244,709
Investment securities, Estimated Fair Value	13,543	15,246
Loans held for sale, Estimated Fair Value	0	0
Loans receivable, net of allowance for loan losses, Estimated Fair Value	0	0
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	0	0
Derivative assets	0	0
Assets held for sale, Estimated Fair Value	20,160	20,000
Deposits, Estimated Fair Value	4,065,592	4,015,218
Deposits held for sale, Estimated Fair Value	708,419	456,795
Federal funds purchased, Estimated Fair Value	215,000	83,000
FHLB advances, Estimated Fair Value	296,550	688,800
Other borrowings, Estimated Fair Value	66,564	66,261
Subordinated debt, Estimated Fair Value	0	0
Derivative liabilities	0	0
Significant Other Observable Inputs (Level 2)
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and cash equivalents, Estimated Fair Value	0	0
Investment securities, Estimated Fair Value	1,003,757	478,228
Loans held for sale, Estimated Fair Value	1,684,548	2,117,510
Loans receivable, net of allowance for loan losses, Estimated Fair Value	0	0
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	85,218	68,408
Derivative assets	10,981	10,819
Assets held for sale, Estimated Fair Value	0	0
Deposits, Estimated Fair Value	2,560,549	2,831,650
Deposits held for sale, Estimated Fair Value	0	0
Federal funds purchased, Estimated Fair Value	0	0
FHLB advances, Estimated Fair Value	909,940	180,249
Other borrowings, Estimated Fair Value	25,500	25,500
Subordinated debt, Estimated Fair Value	111,650	111,375
Derivative liabilities	13,374	14,172
Significant Unobservable Inputs (Level 3)
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and cash equivalents, Estimated Fair Value	0	0
Investment securities, Estimated Fair Value	0	0
Loans held for sale, Estimated Fair Value	0	0
Loans receivable, net of allowance for loan losses, Estimated Fair Value	6,605,634	6,149,773
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	0	0
Derivative assets	95	45
Assets held for sale, Estimated Fair Value	2,696	12,248
Deposits, Estimated Fair Value	0	0
Deposits held for sale, Estimated Fair Value	0	0
Federal funds purchased, Estimated Fair Value	0	0
FHLB advances, Estimated Fair Value	0	0
Other borrowings, Estimated Fair Value	0	0
Subordinated debt, Estimated Fair Value	0	0
Derivative liabilities	$ 0	$ 0

XML

Disclosures About Fair Value of Financial Instruments - Summary of Financial Assets and Liabilities Measured at Fair Value on a Recurring and Nonrecurring Basis (Detail) - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016
Available-for-sale securities:
Assets measured at fair value on a recurring basis	$ 2,712,924	$ 2,621,848
Assets
Assets measured at fair value on a nonrecurring basis	17,952	9,258
Specific reserves related to impaired loans	3,910	1,360
Derivative assets
Available-for-sale securities:
Assets measured at fair value on a recurring basis	11,076	10,864
Loans held for sale – fair value option
Available-for-sale securities:
Assets measured at fair value on a recurring basis	1,684,548	2,117,510
Derivative liabilities
Liabilities
Derivatives	13,374	14,172
Impaired loans, net of specific reserves
Assets
Assets measured at fair value on a nonrecurring basis	15,615	6,527
Specific reserves related to impaired loans	3,910	1,360
Other real estate owned
Assets
Assets measured at fair value on a nonrecurring basis	2,337	2,731
Available-for-sale Securities | Agency-guaranteed residential mortgage-backed securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	219,585	231,263
Available-for-sale Securities | Agency-guaranteed commercial real estate mortgage-backed securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	625,732	201,817
Available-for-sale Securities | Corporate notes
Available-for-sale securities:
Assets measured at fair value on a recurring basis	158,440	45,148
Available-for-sale Securities | Equity securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	13,543	15,246
Quoted Prices in Active Markets for Identical Assets (Level 1)
Available-for-sale securities:
Assets measured at fair value on a recurring basis	13,543	15,246
Assets
Assets measured at fair value on a nonrecurring basis	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Derivative assets
Available-for-sale securities:
Assets measured at fair value on a recurring basis	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Loans held for sale – fair value option
Available-for-sale securities:
Assets measured at fair value on a recurring basis	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Derivative liabilities
Liabilities
Derivatives	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Impaired loans, net of specific reserves
Assets
Assets measured at fair value on a nonrecurring basis	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Other real estate owned
Assets
Assets measured at fair value on a nonrecurring basis	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Available-for-sale Securities | Agency-guaranteed residential mortgage-backed securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Available-for-sale Securities | Agency-guaranteed commercial real estate mortgage-backed securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Available-for-sale Securities | Corporate notes
Available-for-sale securities:
Assets measured at fair value on a recurring basis	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Available-for-sale Securities | Equity securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	13,543	15,246
Significant Other Observable Inputs (Level 2)
Available-for-sale securities:
Assets measured at fair value on a recurring basis	2,699,286	2,606,557
Assets
Assets measured at fair value on a nonrecurring basis	0	0
Significant Other Observable Inputs (Level 2) | Derivative assets
Available-for-sale securities:
Assets measured at fair value on a recurring basis	10,981	10,819
Significant Other Observable Inputs (Level 2) | Loans held for sale – fair value option
Available-for-sale securities:
Assets measured at fair value on a recurring basis	1,684,548	2,117,510
Significant Other Observable Inputs (Level 2) | Derivative liabilities
Liabilities
Derivatives	13,374	14,172
Significant Other Observable Inputs (Level 2) | Impaired loans, net of specific reserves
Assets
Assets measured at fair value on a nonrecurring basis	0	0
Significant Other Observable Inputs (Level 2) | Other real estate owned
Assets
Assets measured at fair value on a nonrecurring basis	0	0
Significant Other Observable Inputs (Level 2) | Available-for-sale Securities | Agency-guaranteed residential mortgage-backed securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	219,585	231,263
Significant Other Observable Inputs (Level 2) | Available-for-sale Securities | Agency-guaranteed commercial real estate mortgage-backed securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	625,732	201,817
Significant Other Observable Inputs (Level 2) | Available-for-sale Securities | Corporate notes
Available-for-sale securities:
Assets measured at fair value on a recurring basis	158,440	45,148
Significant Other Observable Inputs (Level 2) | Available-for-sale Securities | Equity securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	0	0
Significant Unobservable Inputs (Level 3)
Available-for-sale securities:
Assets measured at fair value on a recurring basis	95	45
Assets
Assets measured at fair value on a nonrecurring basis	17,952	9,258
Significant Unobservable Inputs (Level 3) | Derivative assets
Available-for-sale securities:
Assets measured at fair value on a recurring basis	95	45
Significant Unobservable Inputs (Level 3) | Loans held for sale – fair value option
Available-for-sale securities:
Assets measured at fair value on a recurring basis	0	0
Significant Unobservable Inputs (Level 3) | Derivative liabilities
Liabilities
Derivatives	0	0
Significant Unobservable Inputs (Level 3) | Impaired loans, net of specific reserves
Assets
Assets measured at fair value on a nonrecurring basis	15,615	6,527
Significant Unobservable Inputs (Level 3) | Other real estate owned
Assets
Assets measured at fair value on a nonrecurring basis	2,337	2,731
Significant Unobservable Inputs (Level 3) | Available-for-sale Securities | Agency-guaranteed residential mortgage-backed securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	0	0
Significant Unobservable Inputs (Level 3) | Available-for-sale Securities | Agency-guaranteed commercial real estate mortgage-backed securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	0	0
Significant Unobservable Inputs (Level 3) | Available-for-sale Securities | Corporate notes
Available-for-sale securities:
Assets measured at fair value on a recurring basis	0	0
Significant Unobservable Inputs (Level 3) | Available-for-sale Securities | Equity securities
Available-for-sale securities:
Assets measured at fair value on a recurring basis	$ 0	$ 0

XML

Disclosures About Fair Value of Financial Instruments - Statement of Changes in Level 3 Assets Measured at Fair Value on a Recurring Basis (Detail) - Significant Unobservable Inputs (Level 3) - Residential Mortgage Loan Commitments - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Balance at beginning	$ 45	$ 45
Issuances	95	73
Settlements	(45)	(45)
Balance at ending	$ 95	$ 73

XML

Disclosures About Fair Value of Financial Instruments - Summary of Financial Assets and Financial Liabilities Measured at Fair Value on Recurring and Nonrecurring Basis (Detail) $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2017 USD ($)	Dec. 31, 2016 USD ($)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Other real estate owned	$ 2,738	$ 3,108
Impaired loans, net of specific reserves | Collateral Appraisal
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Weighted average range	8.00%	8.00%
Other real estate owned | Collateral Appraisal
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Weighted average range	8.00%	8.00%
Residential mortgage loan commitments | Adjusted Market Bid
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Residential mortgage loan commitments pull through rate	90.00%	90.00%
Fair Value Estimate
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Other real estate owned	$ 2,337	$ 2,731
Residential mortgage loan commitments	95	45
Fair Value Estimate | Collateral Appraisal
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	10,529	1,431
Fair Value Estimate | Discounted Cash Flow
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	$ 5,086	$ 5,096
EBITDA multiple	4	4

XML

Derivative Instruments and Hedging Activities - Additional Information (Detail) $ in Millions	3 Months Ended
	Mar. 31, 2017 USD ($) Derivative Swap	Dec. 31, 2016 USD ($) Derivative Swap
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from accumulated other comprehensive income	$ 1.9
Assets needed for immediate settlement of derivatives in a net liability position	8.0
Minimum collateral with counterparties	$ 8.6
Minimum
Derivative Instruments, Gain (Loss) [Line Items]
Derivative expiration period	30 days
Maximum
Derivative Instruments, Gain (Loss) [Line Items]
Derivative expiration period	60 days
Not Designated as Hedging Instrument | Residential mortgage loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	$ 5.2	$ 3.6
Interest Rate Swaps | Derivative Designated as Cash Flow Hedges | Cash Flow Hedges
Derivative Instruments, Gain (Loss) [Line Items]
Number of outstanding interest rate derivatives (derivative) | Derivative	9	4
Aggregate notional amount	$ 550.0	$ 325.0
Interest Rate Swaps | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	$ 807.6	$ 716.6
Number of interest rate swaps (swap) | Swap	78	76
Credit Contract | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	$ 54.2	$ 44.9

XML

Derivative Instruments and Hedging Activities - Fair Value of Derivative Financial Instruments (Detail) - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016
Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	$ 5,310	$ 4,723
Derivative Liabilities, Fair Value	8,618	9,825
Other Assets | Derivative Designated as Cash Flow Hedges | Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	311	0
Other Assets | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	10,765	10,864
Other Assets | Not Designated as Hedging Instrument | Residential Mortgage Loan Commitments
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	95	45
Other Assets | Not Designated as Hedging Instrument | Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	10,536	10,683
Other Assets | Not Designated as Hedging Instrument | Credit Contract
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	134	136
Other Liabilities | Derivative Designated as Cash Flow Hedges | Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities, Fair Value	2,779	3,624
Other Liabilities | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities, Fair Value	10,595	10,548
Other Liabilities | Not Designated as Hedging Instrument | Residential Mortgage Loan Commitments
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities, Fair Value	0	0
Other Liabilities | Not Designated as Hedging Instrument | Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities, Fair Value	10,586	10,537
Other Liabilities | Not Designated as Hedging Instrument | Credit Contract
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities, Fair Value	$ 9	$ 11

XML

Derivative Instruments and Hedging Activities - Effect of Derivative Financial Instruments on Comprehensive Income (Detail) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Interest Expense | Interest Rate Swaps | Cash Flow Hedges
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Gain (Loss) Recognized in OCI on Derivatives (Effective Portion)	$ 705	$ (1,625)
Amount of Gain (Loss) Reclassified from Accumulated OCI into Income (Effective Portion)	(827)	0
Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	533	(195)
Not Designated as Hedging Instrument | Other Non-interest Income | Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	483	(472)
Not Designated as Hedging Instrument | Other Non-interest Income | Credit Contract
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	0	249
Not Designated as Hedging Instrument | Mortgage Banking Income | Residential Mortgage Loan Commitments
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	$ 50	$ 28

XML

Derivative Instruments and Hedging Activities - Summary of Offsetting of Financial Assets and Derivative Assets (Detail) - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016
Offsetting Assets [Line Items]
Net Amounts of Assets Presented in the Consolidated Balance Sheet	$ 11,076	$ 10,864
Interest Rate Swaps
Offsetting Assets [Line Items]
Gross Amount of Recognized Assets	5,310	4,723
Gross Amounts Offset in the Consolidated Balance Sheet	0	0
Net Amounts of Assets Presented in the Consolidated Balance Sheet	5,310	4,723
Gross amounts not offset in the consolidated balance sheet, Financial instruments	0	0
Gross amounts not offset in the consolidated balance sheet, Cash collateral received	3,420	0
Gross amounts not offset in the consolidated balance sheet, Net amount	$ 1,890	$ 4,723

XML

Derivative Instruments and Hedging Activities - Summary of Offsetting of Financial Liabilities and Derivative Liabilities (Detail) - USD ($) $ in Thousands	Mar. 31, 2017	Dec. 31, 2016
Offsetting Liabilities [Line Items]
Net Amounts of Liabilities Presented in the Consolidated Balance Sheet	$ 13,374	$ 14,172
Interest Rate Swaps
Offsetting Liabilities [Line Items]
Gross Amount of Recognized Liabilities	8,618	9,825
Gross Amounts Offset in the Consolidated Balance Sheet	0	0
Net Amounts of Liabilities Presented in the Consolidated Balance Sheet	8,618	9,825
Gross amounts not offset in the consolidated balance sheet, Financial instruments	0	0
Gross amounts not offset in the consolidated balance sheet, Cash collateral pledged	8,618	4,472
Gross amounts not offset in the consolidated balance sheet, Net amount	$ 0	$ 5,353

XML

Business Segments (Details) $ in Thousands	3 Months Ended		6 Months Ended
	Mar. 31, 2017 USD ($) Segment	Mar. 31, 2016 USD ($)	Jun. 30, 2016 Segment	Dec. 31, 2016 USD ($)
Segment Reporting Information [Line Items]
Number of reportable segments (segment) | Segment	2		1
Interest income	$ 83,094	$ 73,398
Interest expense	20,670	15,767
Net interest income	62,424	57,631
Provision for loan losses	3,050	1,980
Non-interest income	5,427	5,267
Non-interest expense	30,147	31,871
Income from continuing operations before income tax expense	34,654	29,047
Income tax expense	7,730	9,739
Net income	25,747	18,184
Preferred stock dividends	3,615	1,286
Net income available to common shareholders	22,132	16,898
Goodwill and other intangibles	3,636			$ 3,639
Assets	9,906,636			9,382,736
Deposits	6,627,061			$ 6,846,980
Consolidated
Segment Reporting Information [Line Items]
Interest income	83,094	73,398
Interest expense	20,676	15,771
Net interest income	62,418	57,627
Provision for loan losses	3,050	1,980
Non-interest income	22,754	5,494
Non-interest expense	49,366	33,906
Income from continuing operations before income tax expense	32,756	27,235
Income tax expense	7,009	9,051
Net income	25,747	18,184
Preferred stock dividends	3,615	1,286
Net income available to common shareholders	22,132	16,898
Goodwill and other intangibles	17,618	3,648
Assets	9,906,636	9,038,873
Deposits	$ 7,335,480	6,478,615
Operating Segments | Community Business Banking
Segment Reporting Information [Line Items]
Effective tax rate	38.00%
Interest income	$ 78,832	71,673
Interest expense	20,656	15,764
Net interest income	58,176	55,909
Provision for loan losses	3,050	1,980
Non-interest income	5,427	5,267
Non-interest expense	30,147	31,871
Income from continuing operations before income tax expense	30,406	27,325
Income tax expense	6,116	9,085
Net income	24,290	18,240
Preferred stock dividends	3,615	1,286
Net income available to common shareholders	20,675	16,954
Goodwill and other intangibles	3,636	3,648
Assets	9,833,721	9,036,212
Deposits	6,627,061	6,141,880
Operating Segments | BankMobile
Segment Reporting Information [Line Items]
Interest income	4,262	1,725
Interest expense	20	7
Net interest income	4,242	1,718
Provision for loan losses	0	0
Non-interest income	17,327	227
Non-interest expense	19,219	2,035
Income from continuing operations before income tax expense	2,350	(90)
Income tax expense	893	(34)
Net income	1,457	(56)
Preferred stock dividends	0	0
Net income available to common shareholders	1,457	(56)
Goodwill and other intangibles	13,982	0
Assets	72,915	2,661
Deposits	708,419	336,735
Segment Reconciling Items
Segment Reporting Information [Line Items]
Interest income	$ 4,300	$ 1,700