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Loans receivable (Details 7) (USD $)
3 Months Ended 9 Months Ended 12 Months Ended
Sep. 30, 2013
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Sep. 30, 2012
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Sep. 30, 2013
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Sep. 30, 2012
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Dec. 31, 2012
Troubled debt restructurings:          
Period of time to return TDRs included in impaired loans to performing status through the fulfilling of contractual terms     6 months    
Number of contracts 19 79 84 102  
Recorded investment at the time of modification $ 1,977,000 $ 17,448,000 $ 11,310,000 $ 33,999,000  
Current recorded investment 1,857,000 16,249,000 9,195,000 31,542,000  
Current allowance 280,000 1,847,000 1,995,000 2,559,000  
Troubled debt restructurings that subsequently defaulted:          
Number of contracts 6 9 19 13  
Recorded investment at the time of modification 804,000 2,060,000 11,945,000 3,660,000  
Current recorded investment 709,000 1,049,000 3,797,000 2,493,000  
Current allowance 191,000 105,000 695,000 280,000  
Amount of contracts charged-off     (1,769,000) (554,000) (2,704,000)
Amount of contracts paid off     (6,741,000) (787,000) (8,921,000)
Roll forward of troubled debt restructurings          
Beginning TDR balance:     89,444,000 69,429,000 69,429,000
New TDRs     11,310,000 33,999,000 56,845,000
Net paydowns     (10,784,000) (15,762,000) (25,205,000)
Transferred to real estate owned     (2,070,000)    
Ending TDR balance: 79,390,000 86,325,000 79,390,000 86,325,000 89,444,000
Accruing TDRs 41,871,000 57,064,000 41,871,000 57,064,000 48,278,000
Non-accrual TDRs 37,519,000 29,261,000 37,519,000 29,261,000 41,166,000
New TDRs added in accordance with recent regulatory guidance         3,000,000
Residential mortgage loans
         
Troubled debt restructurings that subsequently defaulted:          
Number of contracts charged-off     4    
Number of contracts charged-off     1    
Amount of contracts charged-off     (357,000)    
Number of contracts paid off     1    
Amount of contracts paid off     (109,000)    
Amount of subsequently defaulted contracts charged off     79,000    
Commercial real estate
         
Troubled debt restructurings that subsequently defaulted:          
Number of contracts charged-off     4    
Amount of contracts charged-off     (1,100,000)    
Number of contracts paid off     7    
Amount of contracts paid off     (3,100,000)    
Commercial loans
         
Troubled debt restructurings that subsequently defaulted:          
Number of contracts charged-off     5    
Amount of contracts charged-off     (250,000)    
Number of contracts paid off     22    
Amount of contracts paid off     (3,500,000)    
Number of subsequently defaulted contracts paid off     2    
Number of subsequently defaulted contracts transferred to real estate owned     1    
Amount of subsequently defaulted contracts paid off     1,900,000    
Home equity loans
         
Troubled debt restructurings that subsequently defaulted:          
Number of contracts charged-off     4    
Amount of contracts charged-off     (99,000)    
Number of contracts paid off     3    
Amount of contracts paid off     (9,000)    
Personal Banking
         
Troubled debt restructurings:          
Number of contracts 1 26 7 26  
Recorded investment at the time of modification 6,000 4,146,000 475,000 4,146,000  
Current recorded investment 6,000 3,369,000 458,000 3,369,000  
Current allowance   903,000 150,000 903,000  
Troubled debt restructurings that subsequently defaulted:          
Number of contracts 1   4 1  
Recorded investment at the time of modification 214,000   511,000 449,000  
Current recorded investment 161,000   419,000 361,000  
Current allowance 74,000   258,000 117,000  
Personal Banking | Residential mortgage loans
         
Troubled debt restructurings:          
Number of contracts   19 2 19  
Recorded investment at the time of modification   3,422,000 179,000 3,422,000  
Current recorded investment   2,739,000 172,000 2,739,000  
Current allowance   729,000 16,000 729,000  
Troubled debt restructurings that subsequently defaulted:          
Number of contracts 1   2 1  
Recorded investment at the time of modification 214,000   274,000 449,000  
Current recorded investment 161,000   231,000 361,000  
Current allowance 74,000   79,000 117,000  
Personal Banking | Home equity loans
         
Troubled debt restructurings:          
Number of contracts 1 7 5 7  
Recorded investment at the time of modification 6,000 724,000 296,000 724,000  
Current recorded investment 6,000 630,000 286,000 630,000  
Current allowance   174,000 134,000 174,000  
Troubled debt restructurings that subsequently defaulted:          
Number of contracts     2    
Recorded investment at the time of modification     237,000    
Current recorded investment     188,000    
Current allowance     179,000    
Business Banking
         
Troubled debt restructurings:          
Number of contracts 18 53 77 76  
Recorded investment at the time of modification 1,971,000 13,302,000 10,835,000 29,853,000  
Current recorded investment 1,851,000 12,880,000 8,737,000 28,173,000  
Current allowance 280,000 944,000 1,845,000 1,656,000  
Troubled debt restructurings that subsequently defaulted:          
Number of contracts 5 9 15 12  
Recorded investment at the time of modification 590,000 2,060,000 11,434,000 3,211,000  
Current recorded investment 548,000 1,049,000 3,378,000 2,132,000  
Current allowance 117,000 105,000 437,000 163,000  
Business Banking | Commercial real estate
         
Troubled debt restructurings:          
Number of contracts 14 25 49 35  
Recorded investment at the time of modification 1,900,000 6,294,000 8,982,000 9,267,000  
Current recorded investment 1,780,000 6,102,000 7,353,000 9,014,000  
Current allowance 277,000 716,000 1,641,000 910,000  
Troubled debt restructurings that subsequently defaulted:          
Number of contracts 4 1 8 4  
Recorded investment at the time of modification 567,000 230,000 2,352,000 1,381,000  
Current recorded investment 540,000 230,000 1,964,000 1,313,000  
Current allowance 115,000 23,000 255,000 81,000  
Business Banking | Commercial loans
         
Troubled debt restructurings:          
Number of contracts 4 28 28 41  
Recorded investment at the time of modification 71,000 7,008,000 1,853,000 20,586,000  
Current recorded investment 71,000 6,778,000 1,384,000 19,159,000  
Current allowance 3,000 228,000 204,000 746,000  
Troubled debt restructurings that subsequently defaulted:          
Number of contracts 1 8 7 8  
Recorded investment at the time of modification 23,000 1,830,000 9,082,000 1,830,000  
Current recorded investment 8,000 819,000 1,414,000 819,000  
Current allowance $ 2,000 $ 82,000 $ 182,000 $ 82,000