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COST OF REVENUE - Schedule of Components (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2023
Sep. 30, 2022
Sep. 30, 2023
Sep. 30, 2022
Cost of Revenue [Abstract]        
Outside fees and services $ 13,659 $ 15,319 $ 42,810 $ 42,573
Compensation and benefits 9,090 11,885 28,072 39,231
Technology and telecommunications 3,786 4,656 11,048 14,844
Reimbursable expenses 2,039 1,957 6,398 6,158
Depreciation and amortization 450 570 1,356 1,805
Total $ 29,024 $ 34,387 $ 89,684 $ 104,611