COST OF REVENUE

9 Months Ended

Sep. 30, 2022

Cost of Revenue [Abstract]

COST OF REVENUE

COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service, operations and technology roles, fees paid to external providers related to the provision of services, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows:

	Three months ended September 30,				Nine months ended September 30,
(in thousands)	2022		2021		2022		2021
Compensation and benefits	$	11,885	$	15,171	$	39,231	$	55,655
Outside fees and services	15,319		16,891		42,573		52,473
Technology and telecommunications	4,656		6,391		14,844		18,972
Reimbursable expenses	1,957		1,416		6,158		5,365
Depreciation and amortization	570		798		1,805		2,397
Total	$	34,387	$	40,667	$	104,611	$	134,862