COST OF REVENUE

6 Months Ended

Jun. 30, 2022

Cost of Revenue [Abstract]

COST OF REVENUE

COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service, operations and technology roles, fees paid to external providers related to the provision of services, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows:

	Three months ended June 30,				Six months ended June 30,
(in thousands)	2022		2021		2022		2021
Compensation and benefits	$	13,825	$	18,449	$	27,346	$	40,484
Outside fees and services	14,351		16,859		27,254		35,582
Technology and telecommunications	4,956		5,994		10,188		12,581
Reimbursable expenses	2,609		1,936		4,201		3,949
Depreciation and amortization	614		799		1,235		1,599
Total	$	36,355	$	44,037	$	70,224	$	94,195