COST OF REVENUE

12 Months Ended

Dec. 31, 2021

Cost of Revenue [Abstract]

COST OF REVENUE

COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service, operations and technology roles, fees paid to external providers related to the provision of services, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows for the years ended December 31:

(in thousands)	2021		2020
Compensation and benefits	$	69,990	$	94,365
Outside fees and services	66,386		146,322
Technology and telecommunications	25,273		35,912
Reimbursable expenses	6,555		16,285
Depreciation and amortization	3,162		12,310
Total	$	171,366	$	305,194