COST OF REVENUE

9 Months Ended

Sep. 30, 2021

Cost of Revenue [Abstract]

COST OF REVENUE

COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service, operations and technology roles, fees paid to external providers related to the provision of services, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows:

	Three months ended September 30,				Nine months ended September 30,
(in thousands)	2021		2020		2021		2020
Compensation and benefits	$	15,171	$	23,947	$	55,655	$	74,776
Outside fees and services	16,891		34,013		52,473		123,914
Technology and telecommunications	6,391		8,776		18,972		27,082
Reimbursable expenses	1,416		2,810		5,365		14,495
Depreciation and amortization	798		3,024		2,397		9,512
Total	$	40,667	$	72,570	$	134,862	$	249,779