COST OF REVENUE

6 Months Ended

Jun. 30, 2021

Cost of Revenue [Abstract]

COST OF REVENUE

COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service, operations and technology roles, fees paid to external providers related to the provision of services, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows:

	Three months ended June 30,				Six months ended June 30,
(in thousands)	2021		2020		2021		2020
Compensation and benefits	$	18,449	$	24,913	$	40,484	$	50,829
Outside fees and services	16,859		41,761		35,582		89,901
Technology and telecommunications	5,994		9,074		12,581		18,306
Reimbursable expenses	1,936		3,840		3,949		11,685
Depreciation and amortization	799		3,040		1,599		6,488
Total	$	44,037	$	82,628	$	94,195	$	177,209