COST OF REVENUE

3 Months Ended

Mar. 31, 2021

Cost of Revenue [Abstract]

COST OF REVENUE

COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to the provision of services, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows for the three months ended March 31:

(in thousands)	2021		2020
Compensation and benefits	$	22,035	$	25,916
Outside fees and services	18,723		48,140
Technology and telecommunications	6,587		9,232
Reimbursable expenses	2,013		7,845
Depreciation and amortization	800		3,448
Total	$	50,158	$	94,581