COST OF REVENUE

9 Months Ended

Sep. 30, 2020

Cost of Revenue [Abstract]

COST OF REVENUE

COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to the provision of services, cost of real estate sold, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows:

	Three months ended September 30,				Nine months ended September 30,
(in thousands)	2020		2019		2020		2019
Compensation and benefits	$	23,947	$	30,463	$	74,776	$	108,637
Outside fees and services	34,013		61,314		123,914		182,483
Technology and telecommunications	8,776		8,586		27,082		27,124
Reimbursable expenses	2,810		7,213		14,495		16,484
Depreciation and amortization	3,024		2,753		9,512		10,160
Cost of real estate sold	—		393		—		42,763
Total	$	72,570	$	110,722	$	249,779	$	387,651