COST OF REVENUE

6 Months Ended

Jun. 30, 2020

Cost of Revenue [Abstract]

COST OF REVENUE

COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to the provision of services, cost of real estate sold, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows:

	Three months ended  June 30,				Six months ended  June 30,
(in thousands)	2020		2019		2020		2019
Compensation and benefits	$	24,913	$	36,806	$	50,829	$	78,174
Outside fees and services	41,761		58,588		89,901		121,169
Technology and telecommunications	9,074		9,060		18,306		18,538
Reimbursable expenses	3,840		4,775		11,685		9,271
Depreciation and amortization	3,040		3,209		6,488		7,407
Cost of real estate sold	—		40,276		—		42,370
Total	$	82,628	$	152,714	$	177,209	$	276,929