XML 39 R25.htm IDEA: XBRL DOCUMENT v3.6.0.2
COST OF REVENUE
12 Months Ended
Dec. 31, 2016
Cost of Revenue [Abstract]  
COST OF REVENUE
COST OF REVENUE
Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to the provision of services, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows for the years ended December 31:
(in thousands)
 
2016
 
2015
 
2014
 
 
 
 
 
 
 
Compensation and benefits
 
$
264,796

 
$
261,839

 
$
255,889

Outside fees and services
 
302,156

 
248,278

 
243,325

Reimbursable expenses
 
52,011

 
107,344

 
137,634

Technology and telecommunications
 
44,295

 
43,177

 
48,834

Depreciation and amortization
 
26,787

 
26,689

 
21,498

 
 
 
 
 
 
 
Total
 
$
690,045

 
$
687,327

 
$
707,180