Cost of Revenue

3 Months Ended

Mar. 31, 2012

Cost of Revenue [Abstract]

COST OF REVENUE

NOTE 11 — COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to provision of services, reimbursable expenses, technology and telephony expenses as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows for the periods ended March 31, 2012 and 2011:

	Three months ended March 31,
(in thousands)	2012		2011
Compensation and benefits	$	27,485	$	16,840
Outside fees and services		28,653		18,161
Reimbursable expenses		28,706		15,641
Technology and communications		5,124		2,978
Depreciation and amortization		1,792		1,329
Total	$	91,760	$	54,949