Cost of Revenue

12 Months Ended

Dec. 31, 2011

Cost of Revenue [Abstract]

COST OF REVENUE

13. COST OF REVENUE

Cost of Revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles; fees paid to external providers related to provision of services, reimbursable expenses, technology and telephony expenses as well as depreciation and amortization of operating assets. The components of Cost of Revenue were as follows for the periods ended December 31:

		September 30,		September 30,		September 30,
	For the Years Ended December 31,
(in thousands)	2011		2010		2009
Compensation and Benefits	$	82,548	$	62,791	$	51,251
Outside Fees and Services		86,201		60,583		43,026
Expense Reimbursements		82,074		47,449		16,077
Technology and Communications		18,772		12,548		11,613
Depreciation and Amortization		6,254		5,688		4,830
Total	$	275,849	$	189,059	$	126,797