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COST OF REVENUE
9 Months Ended
Sep. 30, 2012
COST OF REVENUE  
COST OF REVENUE

NOTE 11 — COST OF REVENUE

 

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to provision of services, reimbursable expenses, technology and telephony expenses as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows for the three and nine months ended September 30, 2012 and 2011:

 

 

 

Three months ended

 

Nine months ended

 

 

 

September 30,

 

September 30,

 

(in thousands)

 

2012

 

2011

 

2012

 

2011

 

 

 

 

 

 

 

 

 

 

 

Compensation and benefits

 

$

28,840

 

$

22,497

 

$

84,314

 

$

59,296

 

Outside fees and services

 

31,084

 

21,528

 

91,494

 

57,221

 

Reimbursable expenses

 

24,326

 

21,834

 

77,846

 

56,934

 

Technology and communications

 

6,900

 

5,904

 

17,890

 

13,439

 

Depreciation and amortization

 

3,137

 

1,576

 

7,241

 

4,495

 

 

 

 

 

 

 

 

 

 

 

Total

 

$

94,287

 

$

73,339

 

$

278,785

 

$

191,385