COST OF REVENUE

9 Months Ended

Sep. 30, 2012

COST OF REVENUE

COST OF REVENUE

NOTE 11 — COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to provision of services, reimbursable expenses, technology and telephony expenses as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows for the three and nine months ended September 30, 2012 and 2011:

	Three months ended				Nine months ended
	September 30,				September 30,
(in thousands)	2012		2011		2012		2011
Compensation and benefits	$	28,840	$	22,497	$	84,314	$		59,296
Outside fees and services	31,084		21,528		91,494		57,221
Reimbursable expenses	24,326		21,834		77,846		56,934
Technology and communications	6,900		5,904		17,890		13,439
Depreciation and amortization	3,137		1,576		7,241		4,495
Total	$	94,287	$	73,339	$	278,785	$	191,385