COST OF REVENUE

6 Months Ended

Jun. 30, 2012

COST OF REVENUE

COST OF REVENUE

NOTE 11 — COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and operations roles, fees paid to external providers related to provision of services, reimbursable expenses, technology and telephony expenses as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows for the three and six months ended June 30, 2012 and 2011:

	Three months ended				Six months ended
	June 30,				June 30,
(in thousands)	2012		2011		2012		2011
Compensation and benefits	$	27,989	$	19,959	$	55,474	$	36,799
Outside fees and services	31,757		17,532		60,410		35,693
Reimbursable expenses	24,814		19,459		53,520		35,100
Technology and communications	5,866		4,557		10,990		7,535
Depreciation and amortization	2,312		1,590		4,104		2,919
Total	$	92,738	$	63,097	$	184,498	$	118,046