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Servicing Assets - Narrative (Details) - USD ($)
$ in Millions
3 Months Ended
Mar. 31, 2020
Mar. 31, 2019
Dec. 31, 2019
Servicing Assets at Fair Value [Line Items]      
Unpaid principal balance of loans serviced for others requiring recognition of a servicing asset $ 2,220   $ 2,260
Unpaid principal balances of loan serviced for others $ 2,980   $ 2,970
Weighted Average      
Servicing Assets at Fair Value [Line Items]      
Fair value of servicing rights, discount rate 13.00% 14.70%  
Fair value of servicing rights, prepayment rate 17.90% 13.10%