10-K

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

________________________________________________

FORM 10-K

________________________________________________

☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2018

or

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

Commission file number 001-36507

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ServiceMaster Global Holdings, Inc.

(Exact name of registrant as specified in its charter)

Delaware	20-8738320
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)

150 Peabody Place, Memphis, Tennessee 38103

(Address of principal executive offices) (Zip Code)

901-597-1400

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12 (b) of the Act:

Common stock, par value $0.01 per share	New York Stock Exchange
(Title of Each Class)	(Name of Each Exchange on which Registered)

 Securities registered pursuant to Section 12 (g) of the Act:

None

(Title of class)

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes☒No☐

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes☐No☒

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes☒No☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

Yes☒No☐

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of the registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ☐

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Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer ☒	Accelerated filer ☐	Non-accelerated filer ☐	Smaller reporting company ☐
			Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

Yes☐No☒

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Act).    Yes☐No☒

As of June 30, 2018, there were 135,557,005 shares of the registrant’s common stock outstanding, and the aggregate market value of the voting stock held by non-affiliates (assuming only for purposes of this computation that individuals then serving as our directors and executive officers may be affiliates) was approximately $8 billion based on the closing price of common stock on the NYSE on June 29, 2018 of $59.47 per share (reflecting historical stock prices in advance of the spin-off of the American Home Shield business, which occurred on October 1, 2018; stock prices have since been re-indexed to give effect to the spin-off).

The number of shares of the registrant’s common stock outstanding as of February 25, 2019:  135,880,104shares of common stock, par value $0.01 per share.

Documents incorporated by reference:

Portions of the registrant’s proxy statement to be filed with the Securities and Exchange Commission in connection with theregistrant’s 2019 annual meeting of stockholders (the “Proxy Statement”) are incorporated by reference into Part III hereof. Such Proxy Statement will be filed within 120 days of theregistrant’s fiscal year ended December 31, 2018.

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TABLE OF CONTENTS

PART I
Item 1.	Business	4
Item 1A.	Risk Factors	11
Item 1B.	Unresolved Staff Comments	22
Item 2.	Properties	22
Item 3.	Legal Proceedings	23
Item 4.	Mine Safety Disclosures	23
PART II
Item 5.	Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities	24
Item 6.	Selected Financial Data	26
Item 7.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	31
Item 7A.	Quantitative and Qualitative Disclosures about Market Risk	52
Item 8.	Financial Statements and Supplementary Data	54
Item 9.	Changes in and Disagreements with Accountants on Accounting and Financial Disclosure	96
Item 9A.	Controls and Procedures	96
Item 9B.	Other Information	96
PART III
Item 10.	Directors, Executive Officers and Corporate Governance	97
Item 11.	Executive Compensation	97
Item 12.	Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters	97
Item 13.	Certain Relationships and Related Transactions, and Director Independence	97
Item 14.	Principal Accounting Fees and Services	97
PART IV
Item 15.	Exhibits and Financial Statement Schedules	97
Item 16.	Form 10-K Summary	97
Exhibit Index		98
Signatures		105

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PART I

ITEM 1.  BUSINESS

The following discussion of our business contains “forward-looking statements,” as discussed in Part II, Item 7 below. Our business, operations and financial condition are subject to various risks as set forth in Part I, Item 1A below. The following information should be read in conjunction with Management’s Discussion and Analysis of Financial Condition and Results of Operations, the Consolidated Financial Statements and related notes and the Risk Factors included elsewhere in this Annual Report on Form 10-K.

Overview

ServiceMaster Global Holdings, Inc. and its majority-owned subsidiary partnerships, limited liability companies and corporations (collectively, “ServiceMaster,” the “Company,” “we,” “us” and “our”) is a leading provider of essential services to residential and commercial customers in the termite, pest control, cleaning and restoration markets, operating through an extensive service network of more than 8,000 company‑owned locations and franchise and license agreements. Our mission is to simplify and improve the quality of our customers’ lives by delivering services that help them protect and maintain their homes or businesses, typically their most highly valued assets. We have leading positions across the majority of the segments we serve, as measured by customer‑level revenue. Our portfolio of well‑recognized brands includes Terminix (residential termite and pest control), Terminix Commercial (commercial termite and pest control), Copesan (commercial national accounts pest management), ServiceMaster Restore (restoration), ServiceMaster Clean (commercial cleaning), Merry Maids (residential cleaning), Furniture Medic (cabinet and furniture repair) and AmeriSpec (home inspections). Our strategy is to provide a differentiated service offering by promoting convenient service through the increasing use of our digital and mobile platform. We serve our residential and commercial customers through an employee base of approximately 10,700 company associates and an estimated 34,000 employees of licensed franchisors.

For the year ended December 31, 2018, we had revenue, net loss and Adjusted EBITDA of $1,900 million, $41 million and $398 million, respectively. In 2018, Terminix, our largest segment, represented approximately 87 percent of our revenue, while ServiceMaster Brands, formerly referred to as our Franchise Services Group, represented approximately 13 percent of our revenue. For a reconciliation of net (loss) income to Adjusted EBITDA, see “Selected Financial Data.”

Approximately 97 percent of our 2018 revenue was generated by sales and services in the United States. A significant portion of our assets are located in the United States, and the consolidated book value of all assets located outside of the United States is not material. Organized in Delaware in 2007, ServiceMaster is the successor to various entities dating back to 1929. Financial information for each reportable segment and Corporate for 2018, 2017 and 2016 is contained in Note 4 to the consolidated financial statements.

We believe that our customers understand the financial and reputational risks associated with inadequate maintenance of their homes or businesses and that our high‑quality, professional services are low‑cost expenditures when compared to the alternative of failing to perform essential maintenance. We strive to be the service provider of choice and believe our customers have recognized our value proposition, as evidenced by our long‑standing customer relationships and the high rate at which our customers renew their contracts from year to year.

We have significant size and scale, which we believe give us a number of competitive advantages. Terminix is one of the largest termite and pest control businesses in the United States, as measured by customer‑level revenue, and serves approximately 2.8 million customers across 47 states and the District of Columbia through approximately 310 company‑owned locations and approximately 100 franchise locations. ServiceMaster Brands serves both residential and commercial customers across all 50 states and the District of Columbia through approximately 4,600 franchise agreements. We believe our significant size and scale provide a competitive advantage in our purchasing power, route density and marketing and operating efficiencies compared to smaller local and regional competitors. Our scale also facilitates the standardization of processes, shared learning and talent development across our entire organization.

We believe our businesses are strategically positioned to benefit from a number of favorable demographic and secular trends. These trends include growth in population, household formation and new and existing home sales as well as increasing regulation of commercial pest control services. In addition, we believe there is increasing demand for outsourced services, fueled by a trend toward “do‑it‑for‑me” as a result of an aging population and shifts in household structure and behaviors, such as dual‑income families and consumers with “on‑the‑go” lifestyles.

Our Reportable Segments

Our operations are organized into two reportable segments: Terminix (which includes Terminix, Terminix Commercial and Copesan) and ServiceMaster Brands (which includes ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec).

Terminix

Terminix is a leading provider of residential and commercial termite and pest control services in the United States. Terminix specializes in protection against termite damage, rodents, insects and other pests, including cockroaches, spiders, wood‑destroying ants, ticks, fleas, mosquitos and bed bugs. Our services include termite remediation, annual termite inspection and prevention

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treatments with termite damage repair guarantees, periodic pest control services, insulation services, crawlspace encapsulation and wildlife exclusion.

For the year ended December 31, 2018, Terminix recorded revenue of $1,655 million and Adjusted EBITDA of $333 million. In 2018, 59 percent of Terminix revenue was generated from pest control services and 36 percent was generated from termite and home services, which includes crawlspace encapsulation, wildlife exclusion and insulation services, with the remaining five percent primarily from the distribution of pest control products. In 2018, 67 percent and 33 percent of pest control revenue was related to residential services and commercial services, respectively, and 93 percent and seven percent of revenue from termite and home services was related to residential and commercial services, respectively.

Approximately 80 percent of Terminix revenue comes from customers who enter into contracts with the option to renew annually. Typically, termite services require an initial inspection and the installation of a protective liquid barrier or bait stations surrounding the home. The protection plan contracts provide a guarantee for the repair of new damage resulting from termite infestation. After the first year, a customer has the option to renew the contract at a significantly reduced cost that extends the guarantee. Consequently, revenue generated from a renewal customer is less then revenue generated from a first-year termite customer.

We believe that the strength of the Terminix brand, along with our history of providing a high level of consistent service, allows us to enjoy a competitive advantage in attracting, retaining and growing our customer base. We believe our investments in systems and processes, such as routing and scheduling optimization, robust reporting capabilities and mobile customer management solutions, enable us to deliver a higher level of customer service when compared to smaller regional and local competitors.

Our focus on attracting and retaining customers begins with our associates in the field, who interact with our customers every day. Our associates bring a strong level of passion and commitment to the Terminix brand, as evidenced by the 9‑year and 8‑year average tenure of our branch managers and technicians, respectively. Our field organization is supported by dedicated customer service and customer care center personnel. Our culture of continuous improvement drives an intense focus on the quality of the services delivered, which we believe produces high levels of customer satisfaction and, ultimately, customer retention and referrals.

The Terminix national branch structure includes approximately 310 company-owned locations and approximately 100 franchise locations, which serve approximately 2.8 million customers in 47 states and the District of Columbia. Terminix’s approximately 9,600 employees made a daily average of 50,000 visits to residential and commercial customer locations during 2018. Terminix also provides termite and pest control services through subsidiaries in Canada, Mexico, the Caribbean and Central America, as well as a joint venture in India. In addition, licensees of Terminix provide these services in Japan, South Korea, Southeast Asia, Central America and the Middle East. In 2018, substantially all Terminix revenue was generated in the United States, with approximately two percent derived from international markets, with a presence in a total of 19 countries outside the United States through subsidiaries, a joint venture and licensing arrangements. Franchise fees from Terminix franchisees represented less than one percent of Terminix revenue in 2018. We estimate that customer‑level revenue for this segment was $2,003 million for the year ended December 31, 2018. Customer‑level revenue represents the total of our estimate of revenue generated by our franchisees, a portion of which is included in our reported revenue from royalty fees, and revenue generated by our company‑owned operations. More specifically, customer level revenue means: Terminix revenue of $1,655 million, less royalty fees of $11 million, plus estimated sales generated by our franchisees of $359 million.

Terminix Competitive Strengths

· #1 recognized brand in U.S. termite and pest control services

· Passionate and committed associates focused on delivering superior customer service

· Expansive scale and deep presence across a national footprint

· Effective multi‑channel customer acquisition strategy

· History of innovation leadership and introducing new products and services

ServiceMaster Brands

ServiceMaster Brands consists of ServiceMaster Restore (restoration), ServiceMaster Clean (commercial cleaning), Merry Maids (residential cleaning), Furniture Medic (cabinet and furniture repair) and AmeriSpec (home inspection) businesses. Our businesses in this segment operate principally through franchisees.

For the year ended December 31, 2018, ServiceMaster Brands recorded revenue of $244 million and Adjusted EBITDA of $89 million. In 2018, approximately 54 percent of our revenue in this segment consisted of ongoing monthly royalty fees. Royalty fees are the amounts paid to us by our franchisees and are based upon a percentage of our franchisees’ customer‑level revenue. We estimate that the customer‑level revenue for this segment was $2,636 million for the year ended December 31, 2018. Customer level revenue means: ServiceMaster Brands revenue of $244 million, less royalty fees of $132 million, plus estimated sales generated by our franchisees of $2,519 million.

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We believe that each business holds a leading position in its respective category and that our scale and national presence create competitive advantages for us in attracting and retaining franchisees, commercial customers and insurance partners. We are able to invest in best‑in‑class systems, training and process development, provide multiple levels of marketing support and direct new business leads to our franchisees through our relationships with major insurance carriers and national account customers. The depth of our franchisee support is evidenced by the long average tenure of our franchisees, many of whom have partnered with ServiceMaster for over 25 years. ServiceMaster Brands serves both residential and commercial customers across all 50 states and the District of Columbia through approximately 4,600 franchise agreements, with additional locations in 10 other countries.

ServiceMaster Brands Competitive Strengths

· Strong and trusted brands with leading positions in their respective categories

· Infrastructure and scale supporting our ability to sell and service national accounts, including major insurance carriers

· Attractive value proposition to franchisees

· Exceptional focus on customer service

· National network and 24/7/365 service availability supports mission‑critical nature of the ServiceMaster Restore business

· Long‑standing and strong relationships with many of the top 20 insurance carriers

American Home Shield Spin-off

On October 1, 2018, we completed the previously announced separation of our American Home Shield business (the “Separation”). The Separation was effectuated through a pro rata dividend (the “Distribution”) to the Company’s stockholders of approximately 80.2 percent of the outstanding shares of common stock of frontdoor, inc. (“Frontdoor”), which was formed as a wholly owned subsidiary of the Company to hold our American Home Shield business. As a result of the Distribution, Frontdoor is an independent public company that trades on the Nasdaq Global Select Market under the symbol “FTDR.”

The Distribution was made to our stockholders of record as of the close of business on September 14, 2018 (the “Record Date”), and such stockholders received one share of Frontdoor common stock for every two shares of ServiceMaster common stock held as of the close of business on the Record Date. We distributed 67,781,527 shares of common stock of Frontdoor in the Distribution and retained 16,734,092 shares, or approximately 19.8 percent of the common stock of Frontdoor immediately following the Distribution. This investment is accounted for as an available for sale security. We currently intend to responsibly dispose of all the Frontdoor common stock we retained after the Distribution through one or more subsequent exchanges for debt by June 14, 2019, in accordance with terms set forth in a private letter ruling with the Internal Revenue Service (“IRS”) governing the tax-free status of the Distribution.

The American Home Shield segment is reported in this Annual Report on Form 10-K in discontinued operations. See Note 8 to the consolidated financial statements for further information.

Our Opportunity

Termite and Pest Control Industry

The outsourced segment for residential and commercial termite and pest control services in the United States was approximately $8.6 billion in 2017, according to Specialty Consultants, LLC. We estimate that there are approximately 20,000 U.S. termite and pest control companies, nearly all of which have fewer than 100 employees.

Termites are responsible for an estimated $5 billion in home damage in the United States annually, according to the National Pest Management Association. The termite control industry provides treatment and inspection services to residential and commercial property owners for the remediation and prevention of termite infestations. We believe homeowners value quality and reliability over price in choosing professional termite control services, as the cost of most professional treatments is well below the potential cost of inaction or ineffective treatment. As a result, we believe the demand for termite remediation services is relatively insulated from changes in consumer spending. In addition to remediation services, the termite control industry offers periodic termite inspections and preventative treatments to residential and commercial property owners in areas with high termite activity, typically through annual contracts. These annual contracts may carry guarantees that protect the property owner against the cost of structural damage caused by a termite infestation. Termites can cause significant damage to a structure before becoming visible to the untrained eye, highlighting the value proposition of professional preventative termite services. As a result, the termite control industry experiences high renewal rates on annual preventative inspection and treatment contracts and revenues from such contracts are generally stable and recurring.

Pest infestations may damage a home or business while also carrying the risk of the spread of diseases. Moreover, for many commercial facilities, pest control is essential to regular operations and regulatory compliance (e.g., hotels, restaurants and healthcare facilities). As a result of these dynamics, the pest control industry experiences high rates of renewal for its pest inspection and treatment contracts. Pest control services are often delivered on a contracted basis through regularly scheduled service visits, which include an inspection of premises and application of pest control materials.

Both termite and pest activity are affected by weather. Termite activity increases during the spring and summer months, the intensity of which varies based on weather. Similarly, pest activity tends to accelerate in the spring months when warmer temperatures arrive in many U.S. regions. However, the high proportion of termite and pest control services which are contracted and recurring, as

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well as the high renewal rates for those services, limit the effect of weather anomalies on the termite and pest control industry in any given year.

ServiceMaster Brands Industries

Restoration (ServiceMaster Restore). We estimate that the North American restoration segment was approximately $43 billion in 2018, just over one-half of which is related to residential customers and the remainder related to commercial customers. This market primarily includes mitigation and reconstruction of fire and flood related damages for both commercial and residential customers.  Most emergency response mitigation and reconstruction needs result from regularly occurring emergency situations, such as burst pipes and kitchen fires, for residential and commercial customers. Extreme weather events and natural disasters also provide demand for mitigation and reconstruction services. Critical factors in the selection of an emergency response service provider are the firm’s reputation, relationships with insurers, available resources, proper insurance and credentials, quality of service, timeliness and responsiveness. This segment is highly fragmented, with the main competition coming from Servpro Industries, Inc., Belfor, a subsidiary of Belfor Europe GmbH, Interstate Restoration and FirstOnSite (operating brands of Global Restorations Holdings, LLC and Bellwether FOS Holdco, Inc.), BMS CAT, Inc., Paul Davis and Stanley Steemer International, Inc. We believe there are opportunities for growth for scaled service providers.

Cleaning (ServiceMaster Clean, Merry Maids). We estimate that the U.S. cleaning market was approximately $78 billion in 2018. This market includes commercial cleaning national accounts in the commercial market serviced through ServiceMaster Clean as well as residential cleaning provided through the Merry Maids brand. The segment is highly fragmented with most competition coming from local, independently-owned firms the majority of which has five or fewer employees. Other national competitors in the various markets include ABMIndustries Incorporated and Molly Maid, Inc., among others. We believe our strong brand name and nationwide footprint give us a differentiated offering and competitive advantage in the market.

Our Competitive Strengths

#1 Positions in Large, Fragmented and Growing Segments. We are a leading provider of essential residential and commercial services in the majority of segments in which we operate. Our segments are generally large, growing and highly fragmented, and we believe we have significant advantages over smaller local and regional competitors. We have spent decades developing a reputation built on reliability and superior quality and service. As a result, we enjoy industry leading brand awareness and a reputation for high‑quality customer service, both of which serve as key drivers of our customer acquisition efforts. Our nationwide presence also allows our brands to effectively serve both local residential customers and large national commercial accounts and to capitalize on lead generation sources such as large real estate agencies and insurance carriers. We believe our size and scale provide us a competitive advantage in our purchasing power, route density and marketing and operating efficiencies compared to smaller local and regional competitors. Our scale also facilitates the standardization of processes, shared learning and talent development across our entire organization.

Diverse Revenue Streams across Customers and Geographies. ServiceMaster is diversified in terms of customers and geographies. We operate in all 50 states and the District of Columbia. Our Terminix business, which accounted for 87 percent of our revenue in 2018, served approximately 2.8 million customers. Our diverse customer base and geographies help to mitigate the effect of adverse market conditions and other risks in any particular geography or customer segment we serve. We therefore believe the size and scale of our company provide us with added protection from risk relative to our smaller local and regional competitors.

High‑Value Service Offerings Resulting in High Retention and Recurring Revenues. We believe our high annual customer retention demonstrates the highly valued nature of the services we offer and the high level of execution and customer service that we provide. Many of our technicians have built long‑standing, personal relationships with their customers. We believe these personal bonds, often forged over decades, help to drive customer loyalty and retention. As a result of our high retention and long‑standing customer relationships, we enjoy significant visibility and stability in our business, and these factors limit the effect of adverse economic cycles on our revenue base.

Capital‑Light Business Model. Our business model is characterized by strong Adjusted EBITDA margins, negative working capital and limited capital expenditure requirements. For the years ended December 31, 2018, 2017 and 2016, our net cash provided from operating activities from continuing operations was $229 million, $204 million and $148 million, respectively, and our property additions were $41 million (net of government grants received of $7 million), $66 million (net of government grants received of $2 million) and $46 million, respectively. Free Cash Flow was $187 million, $139 million and $103 million for the years ended December 31, 2018, 2017 and 2016, respectively. For a reconciliation of Free Cash Flow to net cash provided from operating activities from continuing operations, which we consider to be the most directly comparable financial measure presented in accordance with accounting principles generally accepted in the United States of America (“GAAP”), see “Selected Financial Data.”

Resilient Financial Model with Track Record of Consistent Performance.

Solid revenue and Adjusted EBITDA growth through business cycles. Our consolidated revenue and Adjusted EBITDA compound annual growth rates from 2013 through 2018 were four percent and five percent, respectively. We believe that our strong performance is attributable to the essential nature of our services, our strong value proposition and management’s focus on driving results through strategic investment and operational execution.

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Solid margins with attractive operating leverage and productivity improvement initiatives. Our business model enjoys inherent operating leverage stemming from route density and fixed investments in infrastructure and technology, among other factors. This allows us to generate productivity to expand margins through a variety of initiatives, including metric‑driven continuous improvement in our customer care centers, application of consistent process guidelines at the branch level, leveraging size and scale to improve the sourcing of labor and materials and deploying shared services models. We have also deployed mobility solutions and routing and scheduling systems across many of our businesses in order to enhance overall efficiency and reduce operating costs.

Multi‑Channel Marketing Approach Supported by Sophisticated Customer Analytic Modeling Capabilities. Our multi-channel marketing approach focuses on building the value of our brands and generating revenue by understanding the decisions consumers make at each stage in the purchase of residential and commercial services. We also have been deploying increasingly sophisticated consumer analytics models that allow us to more effectively segment our prospective customers and tailor campaigns towards them and, as a result, we have kept cost per sale relatively flat. In addition, we are seeing success with innovative ways of reaching and marketing to consumers, including content marketing, online reputation management and social media channels.

Operational and Customer Service Excellence Driven by Superior Employee Development. We are constantly focused on improving customer service. The customer experience is at the foundation of our business model and we believe that each employee is an extension of ServiceMaster’s reputation. We employ rigorous hiring and training practices and continuously analyze our operating metrics to identify potential improvements in service and productivity. Technicians in our Terminix branches have an average tenure of eight years, creating continuity in customer relationships and ensuring the development of best practices based on on‑the‑ground experience. We also provide our field personnel with access to sophisticated data management and mobility tools which enable them to drive efficiencies, improve customer service and ultimately grow our customer base and profitability.

Experienced Management Team. We have assembled a management team of highly experienced leaders with significant industry expertise. Our senior leaders have track records of producing profitable growth in a wide variety of industries and economic conditions. We also believe that we have a deep bench of talent across each of our business units, including long‑tenured individuals with significant expertise and knowledge of the businesses they operate. Our management team is highly focused on execution and driving growth and profitability across our company. Our compensation structure, including incentive compensation, is tied to key performance metrics and is designed to incentivize senior management to seek the long‑term success of our business.

Our Strategy

Grow Our Customer Base. We are focused on the growth of our businesses through the introduction and delivery of high‑value services to new and existing customers.

To accelerate new customer growth, we make strategic investments in sales, marketing and advertising to drive new business leads, brand awareness and market penetration. In addition, we are executing multiple initiatives to improve customer satisfaction and service delivery, which we believe will lead to improved retention and growth in our customer base across our business segments.

Develop and Expand New Service Offerings. We intend to continue to leverage our existing sales channels and local coverage to deliver additional value‑added services to our customers. Our product development teams draw upon the experience of our technicians in the field, combined with in‑house scientific expertise, to create innovative customer solutions for both our existing customer base and identified service/category adjacencies. We have a strong history of new product introductions, such as Terminix’s crawlspace encapsulation, mosquito control and wildlife exclusion services, that we believe will appeal to new potential customers as well as our existing customer base. Mosquito, wildlife exclusion and crawl space encapsulation are being offered in substantially all U.S. geographic segments where we believe substantial opportunity exists. We are now focusing our efforts on increasing our share in these product lines.

National accounts platform. Our acquisition of Copesan Services, Inc. (“Copesan”) in 2018 broadens our national account service offerings in commercial pest control and provides us with the opportunity to expand into combined offerings in the future. These national accounts customers operate multi-location businesses that pair well with our national footprint.

Grow Our Commercial Business. Our revenue from commercial customers comprised approximately 15 percent of our 2018 revenue. We believe we are well positioned to leverage our national coverage, brand strength and broad service offerings to target large multi‑regional accounts. We believe these capabilities provide us with a meaningful competitive advantage, especially compared to smaller local and regional competitors. We recognize that many of these large accounts seek to outsource or reduce the number of vendors used for certain services and, accordingly, we have reenergized our marketing approach in this channel. At Terminix, for example, we have hired a dedicated sales team to focus on the development of commercial sales. Our commercial expansion strategy targets industries with a demonstrated need for our services, including healthcare, manufacturing, warehouses, hotels and commercial real estate.

Expand Our Geographic Segments. Through detailed assessments of local economic conditions and demographics, we have identified target segments for expansion, both in existing segments, where we have capacity to increase our local position, and in new geographies, where we see opportunities. In addition to geographic expansion opportunities within the United States, we may also grow our international presence through strategic franchise expansions, additional licensing agreements and/or Company operated subsidiaries.

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Enhance Our Profitability. Historically, we have a track record of being able to source and purchase targets at attractive prices and successfully integrate them into our business. We have and will continue to invest in initiatives designed to improve our margins and drive profitable growth. We have been able to increase productivity across our segments through actions such as continuous process improvement, targeted systems investments, sales force initiatives and technician mobility tools. We also focus on strategically capitalizing on our purchasing power to achieve more favorable pricing and terms. In addition, we have implemented tools and processes to centralize and systematize pricing decisions. These tools and processes enable us to optimize pricing at the local and product levels while creating a flexible and scalable pricing architecture that is fully scalable across our business. We intend to leverage these investments as well as identify further opportunities to enhance profitability.We also evaluate our brands periodically to determine which vehicle to market or ownership strategy optimizes total value creation and our profitability.

Pursue Selective Acquisitions. From 2014 through 2018, we have completed approximately 75 acquisitions. In 2018, we completed a total of 20 acquisitions, including Copesan and the acquisitions of a Terminix franchisee and a ServiceMaster Restore master distributor, for a total purchase price of $254 million. In 2017, we completed four pest control acquisitions and purchased a ServiceMaster Clean master distributor, within the ServiceMaster Brands, for a total purchase price of $16 million. We anticipate that the highly fragmented nature of our segments will continue to create opportunities for further consolidation. In the future, we intend to continue to take advantage of tuck‑in as well as strategic acquisition opportunities, particularly in underserved geographies where we can enhance and expand our service capabilities. We seek to use acquisitions to expand our capabilities, geographic footprint and talent levels. We may also pursue acquisitions as vehicles for strategic international expansion.

Sales and Marketing

We market our services to both homeowners and businesses on a national and local level through various means, including the internet, direct mail, television and radio advertising, print advertisements, marketing partnerships, telemarketing, various social media channels and through national sales teams.

Franchises

Franchises are important to the Terminix, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec businesses. In 2018, 2017 and 2016, total franchise fees (monthly royalty fees as well as initial fees from sales of franchises and licenses) were $149 million, $143 million and $135 million, respectively, related franchise operating expenses were $62 million, $56 million and $52 million, respectively, and total profits from our franchised operations were $87 million, $87 million and $83 million, respectively. Nearly all of the franchise fees received by our ServiceMaster Brands segment are derived from the ServiceMaster Restore, ServiceMaster Clean and Merry Maids businesses. Franchise fees from our Terminix franchisees represented less than one percent of Terminix revenue for each of those years. We evaluate the performance of our franchise businesses based primarily on operating profit before corporate general and administrative expenses, interest expense and amortization of intangible assets. Franchise agreements entered into in the course of these businesses are generally for a term of five years. The majority of these franchise agreements are renewed prior to expiration. Internationally, we have license agreements, whereby licensees provide services under our brand names that would ordinarily be provided by franchisees in the United States. The majority of international licenses are for 10‑year terms.

Customers and Geographies

We have no single customer that accounts for more than two percent of our consolidated revenue. Neither of our reportable segments are dependent on a single customer or a few customers, the loss of which would have a material adverse effect on the segment. A significant percentage of our revenue is concentrated in the southern and western regions of the U.S. In our Terminix segment, California, Texas and Florida collectively accounted for approximately one‑third of our revenue in 2018.

Competition

We compete in residential and commercial services industries, focusing on residential and commercial termite and pest control, commercial national accounts pest management, restoration, commercial cleaning, residential cleaning, cabinet and furniture repair and home inspections. We compete with many other companies in the sale of our services, franchises and products. The principal methods of competition in our businesses include quality and speed of service, brand awareness and reputation, customer satisfaction, pricing and promotions, professional sales forces, contractor network and referrals. While we compete with a broad range of competitors in each discrete segment, we do not believe that any of our competitors provides all of the services we provide in all of the segments we serve. All of the primary segments in which we operate are highly fragmented.

Residential and Commercial Termite and Pest Control

Competition in the industry for professional termite and pest control services in the United States comes primarily from smaller regional and local, independently-owned firms, as well as from Orkin, Inc. (a subsidiary of Rollins, Inc.), Ecolab, Inc., Rentokil Initial, plc. and Anticimex, all of which compete nationally.

Commercial National Accounts Pest Management

Competition in industry for national account pest management services in the United States comes primarily from Orkin, Inc. and Rentokil Initial, plc., both of which compete nationally.

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Restoration, Emergency Response and Related Services

Competition in the industry for restoration, emergency response and related services comes mainly from local, independently-owned firms and a few national professional cleaning companies, such as Servpro Industries, Inc., Belfor, a subsidiary of Belfor Europe GmbH, Interstate Restoration and FirstOnSite (operating brands of Global Restoration Holdings, LLC and Bellwether FOS Holdco, Inc.), BMS CAT, Inc., Paul Davis and Stanley Steemer International, Inc.

Commercial Cleaning

Competition in the industry for commercial cleaning services comes mainly from local, independently‑owned firms and a few national professional janitorial firms such as ABM Industries Incorporated, Jani‑King International, Inc., Aramark and Jan-Pro Franchise International, Inc.

Residential Cleaning

Competition in the industry for residential cleaning services comes mainly from local, independently-owned firms, and from a few national companies such as The Maids International, Inc., Molly Maid, Inc. and The Cleaning Authority, LLC.

Information Technology

We have invested in information systems and software packages designed to allow us to grow efficiently and scale across our organization, while retaining local and regional flexibility. We believe this capability provides us with a competitive advantage in our operations. Our sophisticated IT systems enable us to provide a high level of convenience and service to our customers. In 2018, we announced our partnership with Salesforce to replace legacy operating systems as part of a fundamental reimagining of our operating model which will provide a full 360-degree vision of the customer and enable more data driven decision making.

Employees

The average number of persons employed by us during 2018 was approximately 10,700.

Intellectual Property

We hold various service marks, trademarks and trade names, such as ServiceMaster, Terminix, Copesan, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec, that we deem particularly important to the advertising activities conducted by each of our reportable segments as well as the franchising activities conducted by certain reportable segments. As of December 31, 2018, we had marks that were protected by registration (either by direct registration or by treaty) in the United States and approximately 80 other countries.

Insurance

We maintain insurance coverage that we believe is appropriate for our business, including workers’ compensation, auto liability, general liability, umbrella and property insurance. In addition, we provide various insurance coverages, including deductible reimbursement policies, to our business units through our wholly‑owned captive insurance company.

Regulatory Compliance

Our businesses are subject to various international, federal, state, provincial and local laws and regulations, compliance with which increases our operating costs, limits or restricts the services provided by our reportable segments or the methods by which our businesses offer, sell and fulfill those services or conduct their respective businesses, or subjects us and our reportable segments to the possibility of regulatory actions or proceedings. Noncompliance with these laws and regulations can subject us to fines or various forms of civil or criminal prosecution, any of which could have a material adverse effect on our reputation, business, financial position, results of operations and cash flows.

These international, federal, state, provincial and local laws and regulations include laws relating to consumer protection, wage and hour, deceptive trade practices, permitting and licensing, state contractor laws, real estate settlements, workers’ safety, tax, healthcare reforms, franchise-related issues, collective bargaining and other labor matters, environmental and employee benefits. The Terminix business must also meet certain Department of Transportation and Federal Motor Carrier Safety Administration requirements with respect to certain vehicles in its fleet. Terminix is regulated by federal, state and local laws, ordinances and regulations which are enforced by pest control boards, environmental protection agencies and similar government entities. Terminix, Copesan, ServiceMaster Clean and Merry Maids use products containing ingredients regulated by the U.S. Environmental Protection Agency (the “EPA”), and ServiceMaster Clean is subject to licensing and certification requirements for applying disinfectants, sanitizers and other EPA registered products in certain states. AmeriSpec is regulated by various state and local home inspection laws and regulations.

Environmental, Health and Safety Matters

Our businesses are subject to various international, federal, state and local laws and regulations regarding environmental, health and safety matters. Among other things, these laws regulate the emission or discharge of materials into the environment, govern the use, storage, treatment, disposal, transportation and management of hazardous substances and wastes and protect the health and

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safety of our employees. These laws also impose liability for the costs of investigating and remediating, and damages resulting from, present and past releases of hazardous substances, including releases by prior owners or operators of sites we currently own or operate.

Compliance with environmental, health and safety laws increases our operating costs, limits or restricts the services provided by our reportable segments or the methods by which they offer, sell and fulfill those services or conduct their respective businesses, or subjects us and our reportable segments to the possibility of regulatory or private actions or proceedings.

Terminix is regulated under many federal and state environmental laws, including the Comprehensive Environmental Response, Compensation and Liability Act of 1980, the Superfund Amendments and Reauthorization Act of 1986, the Federal Environmental Pesticide Control Act of 1972, the Federal Insecticide, Fungicide and Rodenticide Act of 1947, the Resource Conservation and Recovery Act of 1976, the Clean Air Act, the Emergency Planning and Community Right‑to‑Know Act of 1986, the Oil Pollution Act of 1990 and the Clean Water Act of 1977, each as amended.

We cannot predict the effect of possible future environmental laws on our operations. Changes in, or new interpretations of, existing laws, regulations or enforcement policies, the discovery of previously unknown contamination, or the imposition of other environmental liabilities or obligations in the future, may lead to additional compliance or other costs. During 2018, there were no material capital expenditures for environmental control facilities, and there are no material expenditures anticipated for 2019 or 2020 related to such facilities.

Consumer Protection and Solicitation Matters

We are subject to international, federal, state, provincial and local laws and regulations designed to protect consumers, including laws governing consumer privacy and fraud, the collection and use of consumer data, telemarketing and other forms of solicitation.

The telemarketing rules adopted by the Federal Communications Commission pursuant to the Federal Telephone Consumer Protection Act and the Federal Telemarketing Sales Rule issued by the Federal Trade Commission govern our telephone sales practices. In addition, some states and local governing bodies have adopted laws and regulations targeted at direct telephone sales and “do‑not‑knock,” “do‑not‑mail” and “do‑not‑leave” activities. The implementation of these marketing regulations requires us to rely more extensively on other marketing methods and channels. In addition, if we were to fail to comply with any applicable law or regulation, we could be subject to substantial fines or damages, be involved in lawsuits, enforcement actions and other claims by third parties or governmental authorities, suffer losses to our reputation and our business or suffer the loss of licenses or penalties that may affect how the business is operated, which, in turn, could have a material adverse effect on our financial position, results of operations and cash flows.

Franchise Matters

Terminix, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec are subject to various international, federal, state, provincial and local laws and regulations governing franchise sales, marketing and licensing and franchise trade practices generally, including applicable rules and regulations of the Federal Trade Commission. These laws and regulations generally require disclosure of business information in connection with the sale and licensing of franchises. Certain state regulations also affect the ability of the franchisor to revoke or refuse to renew a franchise. We seek to comply with regulatory requirements and deal with franchisees and licensees in good faith. From time to time, we and one or more franchisees may become involved in a dispute regarding the franchise relationship, including payment of royalties or fees, location of branches, advertising, purchase of products by franchisees, non‑competition covenants, compliance with our standards and franchise renewal criteria. There can be no assurance that compliance problems will not be encountered from time to time or that significant disputes with one or more franchisees will not arise.

From time to time, we receive communications from our franchisees regarding complaints, disputes or questions about our practices and standards in relation to our franchised operations and certain economic terms of our franchise arrangements. If franchisees or groups representing franchisees were to bring legal proceedings against us, we would vigorously defend against the claims in any such proceeding, but our reputation, business, financial position, results of operations and cash flows could be materially adversely impacted and the price of our common stock could decline.

Available Information

ServiceMaster maintains a website at http://www.servicemaster.com that includes a hyperlink to a website maintained by a third party where ServiceMaster’s Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and all amendments to those reports are available without charge as soon as reasonably practicable following the time that they are filed with or furnished to the Securities and Exchange Commission (the “SEC”). The information found on the Company’s website is not a part of this or any other report filed with or furnished to the SEC.

ITEM 1A. RISK FACTORS

You should carefully consider the factors described below, in addition to the other information set forth in this Annual Report on Form 10-K. These risk factors are important to understanding the contents of this Annual Report on Form 10-K and of other

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reports. Our reputation, business, financial position, results of operations and cash flows are subject to various risks. The risks and uncertainties described below are not the only ones relevant to us. Additional risks and uncertainties not presently known to us or that we currently believe to be immaterial may also materially and adversely affect our reputation, business, financial position, results of operations and cash flows. The risk factors generally have been separated into four groups: risks related to our businesses and our industries, risks related to our substantial indebtedness, risks related to our common stock and risks related to the spin-off of the American Home Shield business.

The materialization of any risks and uncertainties set forth below or identified in Forward-Looking Statements contained in this report and our other filings with the SEC or those that are presently unforeseen could result in significant adverse effects on our financial condition, results of operations and cash flows. See “Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations —  Information Regarding Forward-Looking Statements” below.

Risks Related to Our Businesses and Our Industries

Our industries are highly competitive. Competition could reduce our share and adversely affect our reputation, businesses, financial position, results of operations and cash flows.

We operate in highly competitive industries. Changes in the source and intensity of competition in the industries served by us impact the demand for our services and may also result in additional pricing pressure. Regional and local competitors operating in a limited geographic area may have lower labor, employee benefits and overhead costs than us. The principal methods of competition in our businesses include customer service, brand reputation, fairness of contract terms, including price, and timely response to service claims. We may be unable to compete successfully against current or future competitors, and the competitive pressures that we face may result in reduced share, reduced pricing or an adverse impact to our reputation, businesses, financial position, results of operations and cash flows.

Weakening general economic conditions, especially as they may affect home sales, unemployment or consumer confidence or spending levels, may adversely impact our businesses, financial position, results of operations and cash flows.

Our results of operations are dependent upon consumer spending. Deterioration in general economic conditions and consumer confidence, particularly in California, Texas and Florida, which collectively represented approximately one-third of our revenue in 2018, could affect the demand for our services. Consumer spending and confidence tend to decline during times of declining economic conditions. A worsening of macroeconomic indicators, including weak home sales, higher home foreclosures, declining consumer confidence or rising unemployment rates, could adversely affect consumer spending levels, reduce demand for our services and adversely impact our businesses, financial position, results of operations and cash flows.

We may not successfully implement our business strategies, including achieving our growth objectives.

We may not be able to fully implement our business strategies or realize, in whole or in part within the expected time frames, the anticipated benefits of various growth or other initiatives. Our business strategies and initiatives, including growth of our customer base, introduction of new service and product offerings, geographic or segment expansion and enhancement of profitability, are subject to significant business, economic and competitive uncertainties and contingencies, many of which are beyond our control.

We will incur certain costs to achieve efficiency improvements and growth in our businesses, and we may not meet anticipated implementation timetables or stay within budgeted costs. As these efficiency improvement and growth initiatives are implemented, we may not fully achieve expected cost savings and efficiency improvements or growth rates, or these initiatives could adversely impact customer retention or our operations. Also, our business strategies may change in light of our ability to implement new business initiatives, competitive pressures, economic uncertainties or developments or other factors.

Adverse credit and financial market events and conditions could, among other things, impede access to or increase the cost of financing, which could have a material adverse impact on our businesses, financial position, results of operations and cash flows.

Disruptions in credit or financial markets could make it more difficult for us to obtain, or increase our cost of obtaining, financing for our operations or investments or to refinance our proposed indebtedness, or cause the proposed lenders to depart from prior credit industry practice and not give technical or other waivers under credit facility or other agreements to the extent we may seek them in the future, thereby causing us to be in default. Market changes in the real estate segment could also affect the demand for our services as home buyers elect not to purchase our services, which could have a material adverse impact on our businesses, financial position, results of operations and cash flows.

Weather conditions and seasonality affect the demand for our services and our results of operations and cash flows.

The demand for our services and our results of operations are affected by weather conditions, including, without limitation, potential impacts, if any, from climate change, known and unknown, and by the seasonal nature of our termite and pest control services, home inspection services and restoration services. Adverse weather conditions (e.g., cooler temperatures or droughts), whether created by climate change factors or otherwise, can impede the development of termite swarms and lead to lower demand for our termite control services. Extreme or unpredictable weather conditions could materially adversely impact our businesses, financial position, results of operations and cash flows.

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Increases in raw material prices, fuel prices and other operating costs could adversely impact our businesses, financial position, results of operations and cash flows.

Our financial performance may be adversely affected by increases in the level of our operating expenses, such as fuel, chemicals, raw materials, wages and salaries, employee benefits, health care, vehicle maintenance, contractor costs, self‑insurance costs and other insurance premiums, as well as various regulatory compliance costs, all of which may be subject to inflationary pressures.

Fuel prices are subject to market volatility. Our fleet has been negatively impacted by significant increases in fuel prices in the past and could be negatively impacted in the future. Previous increases in fuel prices increased our costs of operating vehicles and equipment. Although fuel prices remained relatively stable during 2018, there can be no assurances that rates will not fluctuate materially in future years. We cannot predict what effect global events could have on fuel prices, but it is possible that such events could lead to higher fuel prices. Although we hedge a significant portion of our fuel costs, we do not hedge all of those costs. We expect to use approximately 14 million gallons of fuel in 2019. As of December 31, 2018, a 10 percent change in fuel prices would result in a change of approximately $3 million in our annual fuel cost before considering the impact of fuel swap contracts. Fuel price increases can also result in increases in the cost of chemicals and other materials used in our businesses. We cannot predict the extent to which we may experience future increases in costs of fuel, chemicals, refrigerants, appliances and equipment, parts, raw materials, wages and salaries, employee benefits, health care, vehicle maintenance, contractor costs, self‑insurance costs and other insurance premiums, as well as various regulatory compliance costs and other operating costs. To the extent such costs increase, we may be prevented, in whole or in part, from passing these cost increases through to our existing and prospective customers, which could have a material adverse impact on our businesses, financial position, results of operations and cash flows.

We may not be able to attract and retain qualified key executives or transition smoothly to new leadership, which could adversely impact us and our businesses and inhibit our ability to operate and grow successfully.

The execution of our business strategy and our financial performance will continue to depend in significant part on our executive management team and other key management personnel. Any inability to attract in a timely manner other qualified key executives, retain our leadership team and recruit other important personnel could have a material adverse impact on our businesses, financial position, results of operations and cash flows.

Compliance with, or violation of, environmental, health and safety laws and regulations, including laws pertaining to the use of pesticides, could result in significant costs that adversely impact our reputation, businesses, financial position, results of operations and cash flows.

International, federal, state, provincial and local laws and regulations relating to environmental, health and safety matters affect us in several ways. In the United States, products containing pesticides generally must be registered with the EPA, and similar state agencies before they can be sold or applied. The failure to obtain or the cancellation of any such registration, or the withdrawal from the marketplace of such pesticides, could have an adverse effect on our businesses, the severity of which would depend on the products involved, whether other products could be substituted and whether our competitors were similarly affected. The pesticides we use are manufactured by independent third parties and are evaluated by the EPA as part of its ongoing exposure risk assessment. The EPA may decide that a pesticide we use will be limited or will not be re‑registered for use in the United States. We cannot predict the outcome or the severity of the effect of the EPA’s continuing evaluations.

In addition, the use of certain pesticide products is regulated by various international, federal, state, provincial and local environmental and public health agencies. Although we strive to comply with such laws and regulations and have processes in place designed to achieve compliance, given our dispersed locations, distributed operations and numerous associates, we may be unable to prevent violations of these or other laws and regulations from occurring. Even if we are able to comply with all such laws and regulations and obtain all necessary registrations and licenses, the pesticides or other products we apply or use, or the manner in which we apply or use them, could be alleged to cause injury to the environment, to people or to animals, or such products could be banned in certain circumstances. The laws and regulations may also apply to third‑party vendors who are hired to repair or remediate property and who may fail to comply with environmental laws, health and safety laws and regulations and subject us to risk of legal exposure. The costs of compliance, non‑compliance, investigation, remediation, combating reputational harm or defending civil or criminal proceedings, products liability, personal injury or other lawsuits could have a material adverse impact on our reputation, businesses, financial position, results of operations and cash flows.

International, federal, state, provincial and local agencies regulate the disposal, handling and storage of waste, discharges from our facilities and the investigation and clean‑up of contaminated sites. We could incur significant costs, including investigation and clean‑up costs, fines, penalties and civil or criminal sanctions and claims by third parties for property damage and personal injury, as a result of violations of, or liabilities under, these laws and regulations. In addition, potentially significant expenditures could be required to comply with environmental, health and safety laws and regulations, including requirements that may be adopted or imposed in the future.

On January 20, 2017, Terminix International USVI, LLC (“TMX USVI”) and The Terminix International Company Limited Partnership (“TMX LP”), each an indirect, wholly-owned subsidiary of the Company, entered into a revised Plea Agreement (the “Plea Agreement”) in connection with the investigation initiated by the United States Department of Justice Environmental Crimes Section (the “DOJ”) into allegations that a local Terminix branch used methyl bromide as a fumigant at a resort in St. John, U.S.

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Virgin Islands. The Plea Agreement was intended to resolve four misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of methyl bromide. At a hearing on November 20, 2017, TMX USVI and TMX LP were sentenced for pleading guilty to four misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of methyl bromide. Under the terms of sentencing handed down (i) TMX USVI and TMX LP each paid a fine of $4.6 million (total of $9.2 million); (ii) TMX USVI and TMX LP paid a total of $1.2 million to the EPA for costs incurred by the EPA for the response and clean-up of the affected units at the resort in St. John; and (iii) both TMX USVI and TMX LP will serve a five-year probation period. In lieu of the $1 million community service payment that was proposed in the Plea Agreement, the court required TMX USVI and TMX LP to provide for training certification courses with respect to pesticide application and safety in the U.S. Virgin Islands over the next five years.

On December 16, 2016, the U.S. Virgin Islands Department of Justice filed a civil complaint in the Superior Court of the Virgin Islands related to the aforementioned fumigation incident in a matter styled Government of the United States Virgin Islands v. The ServiceMaster Company, LLC, The Terminix International Company Limited Partnership, and Terminix International USVI, LLC.The amount and extent of any further potential penalties, fines, sanctions, costs and damages that the federal or other governmental authorities may yet impose, investigation or other costs and reputational harm, as well as the impact of any additional civil, criminal or other claims or judicial, administrative or regulatory proceedings resulting from or related to the U.S. Virgin Islands matter, which could be material, is not currently known, and any such further penalties, fines, sanctions, costs or damages would not be covered under the Company’s general liability insurance policies.

Public perceptions that the products we use and the services we deliver are not environmentally friendly or safe may adversely impact the demand for our services.

In providing our services, we use, among other things, pesticides and other chemicals. Public perception that the products we use and the services we deliver are not environmentally friendly or safe or are harmful to humans or animals, whether justified or not, or our improper application of these chemicals, could reduce demand for our services, increase regulation or government restrictions or actions, result in fines or penalties, impair our reputation, involve us in litigation, damage our brand names and otherwise have a material adverse impact on our businesses, financial position, results of operations and cash flows.

Laws and government regulations applicable to our businesses and lawsuits, enforcement actions and other claims by third parties or governmental authorities could increase our legal and regulatory expenses, and impact our businesses, financial position, results of operations and cash flows.

Our businesses are subject to significant international, federal, state, provincial and local laws and regulations. These laws and regulations include laws relating to consumer protection, wage and hour requirements, franchising, the employment of immigrants, labor relations, permitting and licensing, building code requirements, workers’ safety, the environment, insurance coverages, sales tax collection and remittance, employee benefits, marketing (including, without limitation, telemarketing) and advertising, the application and use of pesticides and other chemicals. In particular, we anticipate that various international, federal, state, provincial and local governing bodies may propose additional legislation and regulation that may be detrimental to our businesses or may substantially increase our operating costs, including increases in the minimum wage; environmental regulations related to chemical use, climate change and other environmental matters; health care coverage; or “do‑not‑call” or other marketing regulations. While we do not consider ourselves to be an insurance company, the IRS or state agencies could deem us to be taxed as such, which could impact the timing of our tax payments.

In addition, new federal tax legislation was enacted in December 2017. This legislation made significant changes to the U.S. Internal Revenue Code, many of which are highly complex and may require interpretations and implementing regulations. As a result, we may incur meaningful expenses (including professional fees) as the new legislation is implemented. The expected impact of certain aspects of the legislation is unclear and subject to change.

We are also subject to various consumer protection laws and subject to receiving inquiries or investigative demands by regulatory bodies, including the Bureau of Consumer Financial Protection and state attorneys general and other state agencies. It is difficult to predict the future impact of the broad and expanding legislative and regulatory requirements affecting our businesses and changes to such requirements may adversely affect our businesses, financial position, results of operations and cash flows. In addition, if we were to fail to comply with any applicable law or regulation, we could be subject to substantial fines or damages, be involved in lawsuits, enforcement actions and other claims by third parties or governmental authorities, suffer harm to our reputation, suffer the loss of licenses or incur penalties that may affect how our businesses are operated, which, in turn, could have a material adverse impact on our businesses, financial position, results of operations and cash flows.

We are dependent on labor availability at our customer care centers and branches.

Our ability to conduct our operations is in part affected by our ability to increase our labor force, including on a seasonal basis at our customer care centers, which may be adversely affected by a number of factors. In the event of a labor shortage, we could experience difficulty in responding to customer calls in a timely fashion or delivering our services in a high‑quality or timely manner, and could be forced to increase wages to attract and retain associates, which would result in higher operating costs and reduced profitability. Long wait times by customers during peak operating times could have a material adverse impact on our reputation, businesses, financial position, results of operations and cash flows.

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New decisions and rules by the National Labor Relations Board, including “expedited elections” and restrictions on appeals, could lead to increased organizing activities at our subsidiaries or franchisees. If these labor organizing activities were successful, it could further increase labor costs, decrease operating efficiency and productivity in the future, or otherwise disrupt or negatively impact our operations. In addition, potential competition from key associates who leave ServiceMaster could impact our ability to maintain our segment share in certain geographic areas.

Our franchisees, subcontractors, third‑party distributors and vendors could take actions that could harm our businesses.

For the years ended December 31, 2018, 2017 and 2016, $149 million, $143 million and $135 million, respectively, of our consolidated revenue was received in the form of franchise revenues. Accordingly, our financial results are dependent in part upon the operational and financial success of our franchisees. Our franchisees, subcontractors, third‑party distributors and vendors are contractually obligated to operate their businesses in accordance with the standards set forth in our agreements with them. Each franchising brand also provides training and support to franchisees. However, franchisees, subcontractors, third‑party distributors and vendors are independent third parties that we do not control, and who own, operate and oversee the daily operations of their businesses. As a result, the ultimate success of any franchise operation rests with the franchisee. If franchisees do not successfully operate their businesses in a manner consistent with required standards, royalty payments to us will be adversely affected and our brands’ image and reputation could be harmed, which in turn could adversely impact our business, financial position, results of operations and cash flows. Similarly, if third‑party distributors, subcontractors, vendors and franchisees do not successfully operate their businesses in a manner consistent with required laws, standards and regulations, we could be subject to claims from regulators or legal claims for the actions or omissions of such third‑party distributors, subcontractors, vendors and franchisees. In addition, our relationship with our franchisees, third‑party distributors, subcontractors and vendors could become strained (including resulting in litigation) as we impose new standards or assert more rigorous enforcement practices of the existing required standards. These strains in our relationships or claims could have a material adverse impact on our reputation, businesses, financial position, results of operations and cash flows.

From time to time, we receive communications from our franchisees regarding complaints, disputes or questions about our practices and standards in relation to our franchised operations and certain economic terms of our franchise arrangements. If franchisees or groups representing franchisees were to bring legal proceedings against us, we would vigorously defend against the claims in any such proceeding, but our reputation, businesses, financial position, results of operations and cash flows could be materially adversely impacted and the price of our common stock could decline.

Disruptions or failures in our information technology systems could create liability for us or limit our ability to effectively monitor, operate and control our operations and adversely impact our reputation, business, financial position, results of operations and cash flows.

Our information technology systems facilitate our ability to monitor, operate and control our operations. Changes or modifications to our information technology systems could cause disruption to our operations or cause challenges with respect to our compliance with laws, regulations or other applicable standards. As the development and implementation of our information technology systems (including our operating systems) evolve, we may elect to modify, replace or abandon certain technology initiatives, which could result in write‑downs.

Any disruption in our information technology systems, including capacity limitations, instabilities, or failure to operate as expected, could, depending on the magnitude of the problem, adversely impact our business, financial position, results of operations and cash flows, including by limiting our capacity to monitor, operate and control our operations effectively. Failures of our information technology systems could also lead to violations of privacy laws, regulations, trade guidelines or practices related to our customers and associates. If our disaster recovery plans do not work as anticipated, or if the third‑party vendors to which we have outsourced certain information technology, contact center or other services fail to fulfill their obligations to us, our operations may be adversely affected, and any of these circumstances could adversely affect our reputation, businesses, financial position, results of operations and cash flows.

We may experience difficulties implementing our new Salesforce platform.

We are engaged in a multi-year implementation of a new system in partnership with Salesforce that will integrate all legacy operating systems onto a single platform accessible by all. The new system will continue to require significant investment of human and financial resources. In implementing the system, we may experience significant delays, increased costs and other difficulties. Any significant disruption or deficiency in the design and implementation of the system could adversely affect our ability to process work orders, send invoices and track payments, fulfill contractual obligations or otherwise operate our business. In addition, our efforts to centralize various business processes within our organization in connection with this implementation may disrupt our operations and negatively impact our business, results of operations and financial condition.

Changes in the services we deliver or the products we use could affect our reputation, businesses, financial position, results of operations and cash flows and our future plans.

Our financial performance is affected by changes in the services and products we offer to customers. There can be no assurance that our strategies or product offerings will succeed in increasing revenue and growing profitability. An unsuccessful execution of strategies, including the rollout or adjustment of our new services or products or sales and marketing plans, could cause

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us to reevaluate or change our business strategies and could have a material adverse impact on our reputation, businesses, financial position, results of operations and cash flows.

If we fail to protect the security of personal information about our customers, associates and third parties, we could be subject to interruption of our business operations, private litigation, reputational damage and costly penalties.

We rely on, among other things, commercially available systems, software, tools and monitoring to provide security for processing, transmission and storage of confidential information of customers, associates and third parties, such as payment cards and personal information. The systems currently used for transmission and approval of payment card transactions, and the technology utilized in payment cards themselves, all of which can put payment card data at risk, are central to meeting standards set by the payment card industry (“PCI”). We continue to evaluate and modify these systems and protocols for PCI compliance purposes, and such PCI standards may change from time to time. Activities by third parties, advances in computer and software capabilities and encryption technology, new tools and discoveries and other events or developments may facilitate or result in a compromise or breach of these systems. Any compromises, breaches or errors in applications related to these systems or failures to comply with standards set by the PCI could cause damage to our reputation and interruptions in our operations, including customers’ ability to pay for services and products by credit card or their willingness to purchase our services and products and could result in a violation of applicable laws, regulations, orders, industry standards or agreements and subject us to costs, penalties and liabilities. We are subject to risks caused by data breaches and operational disruptions, particularly through cyber-attack or cyber-intrusion, including by computer hackers, foreign governments and cyber terrorists. The frequency of data breaches of companies and governments have increased in recent years as the number, intensity and sophistication of attempted attacks and intrusions from around the world have increased. The occurrence of any of these events could have a material adverse impact on our reputation, businesses, financial position, results of operations and cash flows.

We may not be able to adequately protect our intellectual property and other proprietary rights that are material to our businesses.

Our ability to compete effectively depends in part on our rights to proprietary information, service marks, trademarks, trade names and other intellectual property rights we own or license, particularly our registered brand names, ServiceMaster, Terminix, Copesan, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. We have not sought to register or protect every one of our marks either in the United States or in every country in which they are or may be used. Furthermore, because of the differences in foreign trademark, patent and other intellectual property or proprietary rights laws, we may not receive the same protection in other countries as we would in the United States. If we are unable to protect our proprietary information and intellectual property rights, including brand names, it could cause a material adverse impact on our reputation, businesses, financial position, results of operations and cash flows. Litigation may be necessary to enforce our intellectual property rights and protect our proprietary information, or to defend against claims by third parties that our products, services or activities infringe their intellectual property rights.

Future acquisitions or other strategic transactions could negatively affect our reputation, businesses, financial position, results of operations and cash flows.

We may pursue strategic transactions in the future, which could involve acquisitions or dispositions of businesses or assets. Any future strategic transaction could involve integration or implementation challenges, business disruption or other risks, or change our business profile significantly. Any inability on our part to consolidate and manage growth from acquired businesses or successfully implement other strategic transactions could have an adverse impact on our reputation, businesses, financial position, results of operations and cash flows. Any acquisition that we make may not provide us with the benefits that were anticipated when entering into such acquisition. The process of integrating an acquired business may create unforeseen difficulties and expenses, including the diversion of resources needed to integrate new businesses, technologies, products, personnel or systems; the inability to retain associates, customers and suppliers; the assumption of actual or contingent liabilities (including those relating to the environment); failure to effectively and timely adopt and adhere to our internal control processes and other policies; write‑offs or impairment charges relating to goodwill and other intangible assets; unanticipated liabilities relating to acquired businesses; and potential expense associated with litigation with sellers of such businesses. Any future disposition transactions could also impact our businesses and may subject us to various risks, including failure to obtain appropriate value for the disposed businesses, post‑closing claims being levied against us and disruption to our other businesses during the sale process or thereafter.

We may be required to recognize impairment charges.

We have significant amounts of goodwill and intangible assets, such as trade names. In accordance with applicable accounting standards, goodwill and indefinite-lived intangible assets are not amortized and are subject to assessment for impairment by applying a fair‑value based test annually, or more frequently if there are indicators of impairment, including:

· significant adverse changes in the business climate, including economic or financial conditions;

· significant adverse changes in expected operating results;

· adverse actions or assessments by regulators;

· unanticipated competition;

· loss of key personnel; and

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· a current expectation that it is more likely than not that a reporting unit or intangible asset will be sold or otherwise disposed of.

Based upon future economic and financial market conditions, the operating performance of our reporting units and other factors, including those listed above, we may incur impairment charges in the future. It is possible that such impairment, if required, could be material. Any future impairment charges that we are required to record could have a material adverse impact on our results of operations.

We are subject to various restrictive covenants that could materially adversely impact our businesses, financial position, results of operations and cash flows.

From time to time, we enter into noncompetition agreements or other restrictive covenants (e.g., exclusivity, take or pay and non‑solicitation obligations), including in connection with business dispositions or strategic contracts, that restrict us from entering into lines of business or operating in certain geographic areas into which we may desire to expand our businesses. We also are subject to various non‑solicitation and no‑hire covenants that may restrict our ability to solicit potential customers or associates. If we do not comply with such restrictive covenants, or if a dispute arises regarding the scope and interpretation thereof, litigation could ensue, which could have an adverse impact on our businesses, financial position, results of operations and cash flows. Further, to the extent that such restrictive covenants prevent us from taking advantage of business opportunities, our businesses, financial position, results of operations and cash flows may be adversely impacted.

Our business process outsourcing initiatives have increased our reliance on third‑party vendors and may expose our businesses to harm upon the termination or disruption of our third‑party vendor relationships.

Our strategy to increase profitability, in part, by reducing our costs of operations includes the implementation of certain business process outsourcing initiatives. Any disruption, termination or substandard performance of these outsourced services, including possible breaches by third‑party vendors of their agreements with us, could adversely affect our brands, reputation, customer relationships, financial position, results of operations and cash flows. Also, to the extent a third‑party outsourcing provider relationship is terminated, there is a risk of disputes or litigation and that we may not be able to enter into a similar agreement with an alternate provider in a timely manner or on terms that we consider favorable, and even if we find an alternate provider, or choose to insource such services, there are significant risks associated with any transitioning activities. In addition, to the extent we decide to terminate outsourcing services and insource such services, there is a risk that we may not have the capabilities to perform these services internally, resulting in a disruption to our businesses, which could adversely impact our reputation, businesses, financial position, results of operations and cash flows. We could incur costs, including personnel and equipment costs, to insource previously outsourced services like these, and these costs could adversely affect our results of operations and cash flows.

Risks Related to Our Substantial Indebtedness

We have substantial indebtedness and may incur substantial additional indebtedness, which could adversely affect our financial health and our ability to obtain financing in the future, react to changes in our businesses and satisfy our obligations.

As of December 31, 2018, we had approximately $1.8 billion of total consolidated long-term indebtedness, including the current portion of long-term debt, outstanding.

As of December 31, 2018, there were $33 million of letters of credit outstanding and $267 million of available borrowing capacity under the Revolving Credit Facility. In addition, we are able to incur additional indebtedness in the future, subject to the limitations contained in the agreements governing our indebtedness. Our substantial indebtedness could have important consequences to you. Because of our substantial indebtedness:

· our ability to engage in acquisitions without raising additional equity or obtaining additional debt financing is limited;

· our ability to obtain additional financing for working capital, capital expenditures, acquisitions, debt service requirements or general corporate purposes and our ability to satisfy our obligations with respect to our indebtedness may be impaired in the future;

· a large portion of our cash flow from operations must be dedicated to the payment of principal and interest on our indebtedness, thereby reducing the funds available to us for other purposes;

· we are exposed to the risk of increased interest rates because a portion of our borrowings are or will be at variable rates of interest;

· it may be more difficult for us to satisfy our obligations to our creditors, resulting in possible defaults on, and acceleration of, such indebtedness;

· we may be more vulnerable to general adverse economic and industry conditions;

· we may be at a competitive disadvantage compared to our competitors with proportionately less indebtedness or with comparable indebtedness on more favorable terms and, as a result, they may be better positioned to withstand economic downturns;

· our ability to refinance indebtedness may be limited or the associated costs may increase;

· our flexibility to adjust to changing market conditions and ability to withstand competitive pressures could be limited; and

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· we may be prevented from carrying out capital spending and restructurings that are necessary or important to our growth strategy and efforts to improve operating margins of our businesses.

A lowering or withdrawal of the ratings, outlook or watch assigned to our debt securities by rating agencies may increase our future borrowing costs and reduce our access to capital.

Our indebtedness has primarily non-investment grade ratings, and any rating, outlook or watch assigned could be lowered or withdrawn entirely by a rating agency if, in that rating agency’s judgment, current or future circumstances relating to the basis of the rating, outlook or watch, such as adverse changes to our businesses, so warrant. Any future lowering of our ratings, outlook or watch likely would make it more difficult or more expensive for us to obtain additional debt financing.

The agreements and instruments governing our indebtedness contain restrictions and limitations that could significantly impact our ability to operate our businesses.

The agreements governing the $1,650 million Term Loan Facility maturing November 8, 2023 and the $300 million revolving credit facility maturing November 8, 2021 (collectively, the “Credit Facilities”) contain covenants that, among other things, restrict our ability to:

· incur additional indebtedness (including guarantees of other indebtedness);

· receive dividends from certain of our subsidiaries, redeem stock or make other restricted payments, including investments and, in the case of the Revolving Credit Facility, make acquisitions;

· prepay, repurchase or amend the terms of certain outstanding indebtedness;

· enter into certain types of transactions with affiliates;

· transfer or sell assets;

· create liens;

· merge, consolidate or sell all or substantially all of our assets; and

· enter into agreements restricting dividends or other distributions by our subsidiaries.

The restrictions in the agreements governing the Credit Facilities and the instruments governing our other indebtedness may prevent us from taking actions that we believe would be in the best interest of our businesses and may make it difficult for us to execute our business strategy successfully or effectively compete with companies that are not similarly restricted. We may also incur future debt obligations that might subject us to additional restrictive covenants that could affect our financial and operational flexibility. We may be unable to refinance our indebtedness, at maturity or otherwise, on terms acceptable to us, or at all.

Our ability to comply with the covenants and restrictions contained in the agreements governing the Credit Facilities and the instruments governing our other indebtedness may be affected by economic, financial and industry conditions beyond our control including credit or capital market disruptions. The breach of any of these covenants or restrictions could result in a default that would permit the applicable lenders to declare all amounts outstanding thereunder to be due and payable, together with accrued and unpaid interest. If we are unable to repay indebtedness, lenders having secured obligations, such as the lenders under the Credit Facilities, could proceed against the collateral securing the indebtedness. In any such case, we may be unable to borrow under the Credit Facilities and may not be able to repay the amounts due under such facilities or our other outstanding indebtedness. This could have serious consequences to our financial position and results of operations and could cause us to become bankrupt or insolvent.

Our ability to generate the significant amount of cash needed to pay interest and principal on our indebtedness and our ability to refinance all or a portion of our indebtedness or obtain additional financing depends on many factors beyond our control.

We are a holding company, and as such we have no independent operations or material assets other than ownership of equity interests in our subsidiaries. We depend on our subsidiaries to distribute funds to us so that we may pay obligations and expenses, including satisfying obligations with respect to indebtedness. Our ability to make scheduled payments on, or to refinance our obligations under, our indebtedness depends on the financial and operating performance of our subsidiaries and their ability to make distributions and dividends to us, which, in turn, depends on their results of operations, cash flows, cash requirements, financial position and general business conditions and any legal and regulatory restrictions on the payment of dividends to which they may be subject, many of which may be beyond our control. If we cannot make scheduled payments on our indebtedness, we will be in default, the lenders under the Credit Facilities could terminate their commitments to loan money, the secured lenders could foreclose against the assets securing their borrowings and we could be forced into bankruptcy or liquidation.

Despite our indebtedness levels, we and our subsidiaries may be able to incur substantially more indebtedness. This could further exacerbate the risks associated with our substantial indebtedness.

We and our subsidiaries may be able to incur substantial additional indebtedness in the future. The terms of the instruments governing our indebtedness do not prohibit us or fully prohibit our subsidiaries from doing so. The Credit Facilities permit additional borrowings beyond the committed amounts under certain circumstances. If new indebtedness is added to our current indebtedness levels, the related risks we face would increase, and we may not be able to meet all of our debt obligations.

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Risks Related to Our Common Stock

ServiceMaster is a holding company with no operations of its own, and it depends on its subsidiaries for cash to fund all of its operations and expenses, including to make future dividend payments, if any.

ServiceMaster’s operations are conducted entirely through our subsidiaries, and our ability to generate cash to fund our operations and expenses, to pay dividends or to meet debt service obligations is highly dependent on the earnings and the receipt of funds from our subsidiaries through dividends or intercompany loans. Deterioration in the financial condition, earnings or cash flows of our subsidiaries for any reason could limit or impair their ability to pay such distributions. Additionally, to the extent that ServiceMaster needs funds, and its subsidiaries are restricted from making such distributions under applicable law or regulation or under the terms of our financing arrangements, or are otherwise unable to provide such funds, it could materially adversely affect our businesses, financial condition, results of operations or prospects.

We do not currently expect to declare or pay dividends on our common stock for the foreseeable future. Payments of dividends, if any, will be at the sole discretion of our board of directors after taking into account various factors, including general and economic conditions, our financial condition and operating results, our available cash and current and anticipated cash needs, capital requirements, contractual, legal, tax and regulatory restrictions and implications of the payment of dividends by us to our stockholders or by our subsidiaries to us, and such other factors as our board of directors may deem relevant. In addition, Delaware law may impose requirements that may restrict our ability to pay dividends to holders of our common stock. To the extent that we determine in the future to pay dividends on our common stock, none of our subsidiaries will be obligated to make funds available to us for the payment of dividends.

The market price of our common stock may be volatile and could decline.

The market price of our common stock may fluctuate significantly. Among the factors that could affect our stock price are:

· industry or general market conditions;

· domestic and international economic factors unrelated to our performance;

· lawsuits, enforcement actions and other claims by third parties or governmental authorities;

· changes in our customers’ preferences;

· new regulatory pronouncements and changes in regulatory guidelines;

· actual or anticipated fluctuations in our quarterly operating results;

· changes in securities analysts’ estimates of our financial performance or lack of research coverage and reports by industry analysts;

· action by institutional stockholders or other large stockholders;

· failure to meet any guidance given by us or any change in any guidance given by us, or changes by us in our guidance practices;

· announcements by us of significant impairment charges;

· speculation in the press or investment community;

· investor perception of us and our industry;

· changes in market valuations or earnings of similar companies;

· announcements by us or our competitors of significant contracts, acquisitions, dispositions or strategic partnerships;

· war, terrorist acts and epidemic disease;

· any future sales of our common stock or other securities; and

· additions or departures of key personnel.

The stock markets have experienced volatility in recent years that has been unrelated to the operating performance of particular companies. These broad market fluctuations may adversely affect the market price of our common stock. In the past, following periods of volatility in the market price of a company’s securities, class action litigation has often been instituted against the affected company. Any litigation of this type brought against us could result in substantial costs and a diversion of our management’s attention and resources, which would harm our businesses, operating results and financial condition.

Future sales of shares by existing stockholders could cause our stock price to decline.

Sales of substantial amounts of our common stock in the public market, or the perception that these sales could occur, could cause the market price of our common stock to decline. These sales, or the possibility that these sales may occur, also might make it more difficult for us to sell equity securities in the future at a time and at a price that we deem appropriate.

In July 2014, we filed a registration statement on Form S-8 under the Securities Act to register the shares of common stock to be issued under our equity compensation plans and, as a result, all shares of common stock acquired upon exercise of (i) stock options granted under these plans and (ii) other equity based awards granted under the ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan (“Omnibus Incentive Plan”), including approximately 4.7 million shares of our common stock that have been sold in the public market through the exercise of stock options as of December 31, 2018, are freely tradable under the Securities Act, unless purchased by our affiliates. As of December 31, 2018, there were stock options outstanding to purchase a total of 1,342,843 shares of our common stock and there were 526,744 shares of our common stock subject to restricted stock units. In addition, 5,817,681 shares of our common stock are reserved for future issuances under our Omnibus Incentive Plan.

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On February 24, 2015, our board of directors approved and recommended for approval by our stockholders the ServiceMaster Global Holdings, Inc. Employee Stock Purchase Plan (“Employee Stock Purchase Plan”), which became effective for offering periods commencing July 1, 2015. The Employee Stock Purchase Plan was intended to qualify for the favorable tax treatment under Section 423 of the Code. Under the plan, eligible employees of the Company may purchase common stock, subject to IRS limits, during pre-specified offering periods at a discount established by the Company not to exceed 10 percent of the then current fair market value. On April 27, 2015, our stockholders approved the Employee Stock Purchase Plan with a maximum of one million shares of common stock authorized for sale under the plan. On November 3, 2015, we filed a registration statement on Form S-8 under the Securities Act to register the one million shares of common stock that may be issued under the Employee Stock Purchase Plan and, as a result, all shares of common stock acquired under the Employee Stock Purchase Plan will be freely tradable under the Securities Act, unless purchased by our affiliates. As of December 31, 2018, there were 843,584 shares of our common stock reserved for future issuances under the Employee Stock Purchase Plan. As a result of the Separation, the Employee Stock Purchase Plan was suspended effective January 1, 2018.

Our Compensation Committee amended the Employee Stock Purchase Plan in February 2019 to allow for more frequent purchase periods and to change the allowed 10 percent discount to a company match of 10 percent of employee contributions. The authorized number of shares remaining in the Employee Stock Purchase Plan (843,584) was not changed. The expiration date of the plan was not changed from April 27, 2025. We expect the first purchase under the amended Employee Stock Purchase Plan to begin in July 2019.

In the future, we may issue additional shares of common stock or other equity or debt securities convertible into or exercisable or exchangeable for shares of our common stock in connection with a financing, acquisition, litigation settlement or employee arrangement or otherwise. Any of these issuances could result in substantial dilution to our existing stockholders and could cause the trading price of our common stock to decline.

If securities or industry analysts do not publish research or publish misleading or unfavorable research about our businesses, our stock price and trading volume could decline.

The trading market for our common stock depends in part on the research and reports that securities or industry analysts publish about us or our businesses. If one or more of the analysts that covers our common stock downgrades our stock or publishes misleading or unfavorable research about our businesses, our stock price would likely decline. If one or more of the analysts ceases coverage of our common stock or fails to publish reports on us regularly, demand for our common stock could decrease, which could cause our common stock price or trading volume to decline.

Future offerings of debt or equity securities which would rank senior to our common stock may adversely affect the market price of our common stock.

If, in the future, we decide to issue debt or equity securities that rank senior to our common stock, it is likely that such securities will be governed by an indenture or other instrument containing covenants restricting our operating flexibility. Additionally, any convertible or exchangeable securities that we issue in the future may have rights, preferences and privileges more favorable than those of our common stock and may result in dilution to owners of our common stock. We and, indirectly, our stockholders, will bear the cost of issuing and servicing such securities. Because our decision to issue debt or equity securities in any future offering will depend on market conditions and other factors beyond our control, we cannot predict or estimate the amount, timing or nature of our future offerings. Thus, holders of our common stock will bear the risk of our future offerings reducing the market price of our common stock and diluting the value of their stock holdings in us.

Anti-takeover provisions in our amended and restated certificate of incorporation and amended and restated by-laws could discourage, delay or prevent a change of control of our company and may affect the trading price of our common stock.

Our amended and restated certificate of incorporation and amended and restated by-laws include a number of provisions that may discourage, delay or prevent a change in our management or control over us that stockholders may consider favorable. For example, our amended and restated certificate of incorporation and amended and restated by-laws collectively:

· authorize the issuance of “blank check” preferred stock that could be issued by our board of directors to thwart a takeover attempt;

· provide for a classified board of directors, which divides our board of directors into three classes, with members of each class serving staggered three-year terms, which prevents stockholders from electing an entirely new board of directors at an annual meeting;

· limit the ability of stockholders to remove directors;

· provide that vacancies on our board of directors, including vacancies resulting from an enlargement of our board of directors, may be filled only by a majority vote of directors then in office;

· prohibit stockholders from calling special meetings of stockholders;

· prohibit stockholder action by written consent, thereby requiring all actions to be taken at a meeting of the stockholders;

· establish advance notice requirements for nominations of candidates for election as directors or to bring other business before an annual meeting of our stockholders; and

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· require the approval of holders of at least 662/3% of the outstanding shares of our common stock to amend our amended and restated by-laws and certain provisions of our amended and restated certificate of incorporation.

These provisions may prevent our stockholders from receiving the benefit from any premium to the market price of our common stock offered by a bidder in a takeover context. Even in the absence of a takeover attempt, the existence of these provisions may adversely affect the prevailing market price of our common stock if the provisions are viewed as discouraging takeover attempts in the future.

Our amended and restated certificate of incorporation and amended and restated by laws may also make it difficult for stockholders to replace or remove our management. These provisions may facilitate management entrenchment that may delay, deter, render more difficult or prevent a change in our control, which may not be in the best interests of our stockholders.

We do not intend to pay cash dividends on our common stock and, consequently, your ability to achieve a return on your investment will depend on appreciation in the price of our common stock.

We do not intend to declare and pay cash dividends on our common stock for the foreseeable future. We currently intend to use our future earnings, if any, to repay debt, to repurchase shares of our common stock, to fund our growth, to develop our businesses and for working capital needs and general corporate purposes. Therefore, you are not likely to receive any cash dividends on your common stock for the foreseeable future, and the success of an investment in shares of our common stock will depend upon any future appreciation in their value. There is no guarantee that shares of our common stock will appreciate in value or even maintain the price at which our stockholders have purchased their shares. In addition, ServiceMaster’s operations are conducted almost entirely through our subsidiaries. As such, to the extent that we determine in the future to pay cash dividends on our common stock, none of our subsidiaries will be obligated to make funds available to ServiceMaster for the payment of dividends. Further, the agreements governing the Credit Facilities may restrict the ability of our subsidiaries to pay dividends, make loans or otherwise transfer assets to us.

Our amended and restated certificate of incorporation designates the Court of Chancery of the State of Delaware as the exclusive forum for certain litigation that may be initiated by our stockholders, which could limit our stockholders’ ability to obtain a favorable judicial forum for disputes with us.

Our amended and restated certificate of incorporation provides that the Court of Chancery of the State of Delaware is the sole and exclusive forum for (i) any derivative action or proceeding brought on our behalf, (ii) any action asserting a claim of breach of a fiduciary duty owed to us or our stockholders by any of our directors, officers, employees or agents, (iii) any action asserting a claim against us arising under the General Corporation Law of the State of Delaware or (iv) any action asserting a claim against us that is governed by the internal affairs doctrine. By becoming a stockholder in our company, you will be deemed to have notice of and have consented to the provisions of our amended and restated certificate of incorporation related to choice of forum. The choice of forum provision in our amended and restated certificate of incorporation may limit our stockholders’ ability to obtain a favorable judicial forum for disputes with us.

Risks Related to the Spin-off of the American Home Shield Business

If the distribution, together with certain related transactions, fails to qualify as a transaction that is generally tax-free for U.S. federal income tax purposes, we and our stockholders could be subject to significant tax liabilities.

In connection with the spin-off of Frontdoor, we obtained a private letter ruling from the IRS regarding certain U.S. federal income tax matters relating to the separation and distribution and one or more opinions from our tax advisors, regarding certain U.S. federal income tax matters relating to the separation and the distribution. The IRS private letter ruling and the opinions of tax advisors are based upon and rely on, among other things, various facts and assumptions, as well as certain representations, statements and undertakings of Frontdoor and us, including those relating to the past and future conduct of Frontdoor and us. If any of these representations, statements or undertakings is, or becomes, inaccurate or incomplete, or if we or Frontdoor breach any of the representations or covenants contained in any of the separation-related agreements and documents or in any documents relating to the IRS private letter ruling and/or the opinions of tax advisors, the IRS private letter ruling and/or the opinions of tax advisors may be invalid and the conclusions reached therein could be jeopardized.

Notwithstanding receipt of the IRS private letter ruling and the opinions of tax advisors, the IRS could determine that the distribution and/or certain related transactions should be treated as taxable transactions for U.S. federal income tax purposes if it determines that any of the representations, assumptions, or undertakings upon which the IRS private letter ruling or the opinions of tax advisors were based are false or have been violated. In addition, neither the IRS private letter ruling nor the opinions of tax advisors will address all of the issues that are relevant to determining whether the distribution, together with certain related transactions, qualifies as a transaction that is generally tax-free for U.S. federal income tax purposes. Further, the opinions of tax advisors represent the judgment of such tax advisors and are not binding on the IRS or any court, and the IRS or a court may disagree with the conclusions in the opinions of tax advisors. Accordingly, notwithstanding our receipt of the IRS private letter ruling and the opinions of tax advisors, there can be no assurance that the IRS will not assert that the distribution and/or certain related transactions do not qualify for tax-free treatment for U.S. federal income tax purposes or that a court would not sustain such a challenge. In the event the IRS were to prevail in such a challenge, we and our stockholders could be subject to significant U.S. federal income tax liability.

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Under current U.S. federal income tax law, even if the distribution, together with certain related transactions, otherwise qualifies for tax-free treatment, the distribution may nevertheless be rendered taxable to us and our stockholders as a result of certain post-distribution transactions, including certain acquisitions of Frontdoor’s shares or assets. Under the Tax Matters Agreement that we entered into with Frontdoor, Frontdoor may be required to indemnify us against any additional taxes and related amounts resulting from (i) an acquisition of all or a portion of the equity securities or assets of Frontdoor, whether by merger or otherwise, (ii) issuing equity securities beyond certain thresholds, (iii) repurchasing shares of Frontdoor stock other than in certain open-market transactions, (iv) ceasing to actively conduct certain of its businesses, or (v) other actions or failures to act by Frontdoor. However, any such indemnity from Frontdoor may be insufficient to protect us against the full amount of such additional taxes or related liabilities, and Frontdoor may be unable to satisfy any such indemnification obligations fully. Moreover, even if we ultimately succeed in recovering from Frontdoor any amounts for which we are held liable, we may be temporarily required to bear such losses, which could negatively affect our business, results of operations and financial condition.

The value of our retained interest in Frontdoor is subject to certain risks and uncertainties which could make it difficult to dispose of some or all of our retained interest at favorable market prices and could jeopardize the tax treatment of the disposal of such retained interest.

In the Distribution, we retained approximately 19.8 percent of the common stock of Frontdoor. As previously disclosed, we currently intend to responsibly dispose of all of the Frontdoor common stock that we retained through one or more exchanges for debt by June 14, 2019 in accordance with the terms of the IRS private letter ruling.

As with any investment in a publicly traded company, our investment in Frondoor is subject to risks and uncertainties relating to Frontdoor’s business and ownership of Frontdoor common stock, some of which are disclosed in Frontdoor’s filings with the SEC, as well as risks and uncertainties relating to fluctuations in the global economy and public equity markets generally. Any such risk or uncertainty may cause the share price of Frontdoor common stock, and the value of our retained interest in Frontdoor, to decline, which could impair our ability to dispose of our shares of Frontdoor common stock at favorable market prices. 

In addition, if the public markets are unavailable for a disposition of our retained interest in Frontdoor by June 14, 2019 due, for example, to regulatory delays resulting from a government shutdown, the favorable tax treatment under the IRS private letter ruling for the disposal may be jeopardized. This time limitation under the IRS private letter ruling could also impact our negotiations with potential counterparties in a disposition transaction and the pricing and other terms that we are able to obtain.

Any of the foregoing could cause the trading price of our common stock to decline.

U.S. federal income tax consequences may restrict our ability to engage in certain desirable strategic or capital-raising transactions after the separation.

Under current law, a separation can be rendered taxable to us and our stockholders as a result of certain post-separation acquisitions of our shares or assets. As a result , we may determine to forgo certain strategic transactions or other transactions that we may believe to be in the best interests of our stockholders or that might increase the value of our business. Moreover, in light of the requirements of Section 355(e) of the Code, we may determine to forgo certain transactions, including share repurchases, stock issuances, certain asset dispositions and other strategic transactions, for some period of time following the separation.

ITEM 1B. UNRESOLVED STAFF COMMENTS

None.

ITEM 2. PROPERTIES

Our corporate Global Service Center and the headquarters for Terminix are located in leased premises at 150 Peabody Place, Memphis, Tennessee.

We and our operating companies own and lease a variety of facilities, principally in the United States, for branch and service center operations and for office, storage, customer care centers and data processing space. Our Terminix business leases four customer care centers throughout the U.S.that field inbound claims calls and initiate sales calls in Dallas, Texas; Memphis, Tennessee; Phoenix, Arizona; and Tampa, Florida. In addition, we lease space for a training facility and a product warehouse in Memphis, Tennessee. Our branches are strategically located to optimize route efficiency, market coverage and branch overhead. The following table identifies the number of owned and leased facilities, other than the headquarter properties listed above, used by each of our reportable segments as of December 31, 2018. We believe that these facilities, when considered with the Global Service Center, customer care center facilities, offices and training facilities described above, are suitable and adequate to support the current needs of our business.

	Owned	Leased
Reportable Segment	Facilities	Facilities
Terminix	20	251
ServiceMaster Brands	—	5

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ITEM 3. LEGAL PROCEEDINGS

On December 16, 2016, the U.S. Virgin Islands Department of Justice filed a civil complaint in the Superior Court of the Virgin Islands related to a fumigation incident in a matter styled Government of the United States Virgin Islands v. The ServiceMaster Company, LLC, The Terminix International Company Limited Partnership, and Terminix International USVI, LLC. The amount and extent of any potential penalties, fines sanctions, costs and damages that the federal or other governmental authorities may impose, investigation or other costs and reputational harm, as well as the impact of any civil, criminal or other claims or judicial, administrative or regulatory proceedings resulting from or related to the U.S. Virgin Islands fumigation matter, which could be material, is not currently known, and any such penalties, fines, sanctions, costs or damages would not be covered under the Company’s general liability policies.

In addition to the matter discussed above, in the ordinary course of conducting business activities, we and our subsidiaries become involved in judicial, administrative and regulatory proceedings involving both private parties and governmental authorities. These proceedings include insured and uninsured matters that are brought on an individual, collective, representative and class action basis, or other proceedings involving regulatory, employment, general and commercial liability, automobile liability, wage and hour, environmental and other matters. We have entered into settlement agreements in certain cases, including with respect to putative collective and class actions, which are subject to court or other approvals. If one or more of our settlements are not finally approved, we could have additional or different exposure, which could be material. Subject to the paragraphs above, we do not expect any of these proceedings to have a material effect on our reputation, business, financial position, results of operations or cash flows; however, we can give no assurance that the results of any such proceedings will not materially affect our reputation, business, financial position, results of operations and cash flows. See Note 10 to the consolidated financial statements for more details.

ITEM 4.  MINE SAFETY DISCLOSURES

None.

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PART II

ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES

Market Information

Our common stock is listed on the NYSE under the symbol ‘‘SERV.’’Our common stock began trading on the NYSE on June 26, 2014.As of February 23, 2019, there were two registered holders of our common stock and approximately 32,000 beneficial stockholders.

The graph below presents ourcumulative total stockholder returns relative to the performance of the Standard & Poor’s 500 Composite Stock Index and Standard & Poor’s 400 Consumer Services Index, commencing on June 26, 2014, ourinitial day of trading. The graph assumes $100 invested at the opening price of ourcommon stock on NYSE and each index on June 26, 2014. On October 1, 2018, we completed the previously announced separation of our American Home Shield business. Our stockholders received one share of Frontdoor common stock for every two shares of ServiceMaster common stock held as of the close of business on the Record Date. The graph below assumes, similar to a cash dividend, that the shares of Frontdoor that were distributed on October 1, 2018, were sold and the proceeds from such sale were reinvested into additional shares of ServiceMaster common stock.

Dividends

We did not pay any cash dividends in 2016, 2017 or 2018. As a result of the spin-off of American Home Shield, each ServiceMaster stockholder as of the Record Date, received a dividend of one share of Frontdoor common stock for every two shares of ServiceMaster common stock held. The Company distributed 67,781,527 shares of common stock of Frontdoor in the Distribution. Stockholders received cash in lieu of fractional shares they would have otherwise received in the Distribution.

We currently intend to use our future earnings, if any, to fund our growth, to develop our business, repay debt, make acquisitions, repurchase shares of our common stock and for working capital needs and general corporate purposes. Our ability to pay cash dividends to holders of our common stock may be restricted by the Credit Facilities, insofar as we may seek to pay dividends out of funds made available to us by our subsidiaries. Any future determination to pay dividends on our common stock is subject to the discretion of our board of directors and will depend upon various factors, including our results of operations, financial condition, liquidity requirements, capital requirements, level of indebtedness, contractual restrictions with respect to payment of dividends, restrictions imposed by applicable law, general business conditions and other factors that our board of directors may deem relevant. See “Liquidity—Limitations on Distributions and Dividends by Subsidiaries” for a description of the impact of our restrictions under our debt instruments on our ability to pay dividends.

Share Repurchase Program

On February 23, 2016, our board of directors authorized a three-year share repurchase program, under which we could repurchase up to $300 million of outstanding shares of our common stock. As of December 31, 2018, we had repurchased $145

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million of outstanding shares under this program, which is included in treasury stock on the consolidated statements of financial position.  On February 19, 2019, our board of directors approved a three-year extension of the share repurchase plan allowing for $150 million of repurchases though February 19, 2022. Under the share repurchase program, we may repurchase shares in accordance with all applicable securities laws and regulations, including Rule 10b-18 of the Securities Exchange Act of 1934, as amended. The extent to which we repurchase our shares, and the timing and manner of such repurchases, will depend upon a variety of factors, including market conditions, regulatory requirements and other corporate considerations, as determined by us. The repurchase program may be suspended or discontinued at any time.  We expect to fund the share repurchases from net cash provided from operating activities.  The share repurchase program is part of our capital allocation strategy that focuses on sustainable growth and maximizing stockholder value.

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ITEM 6. SELECTED FINANCIAL DATA

The following table sets forth our selected financial data derived from our audited consolidated financial statements for each of the periods indicated. The selected financial data presented below should be read in conjunction with Item 7 “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and the consolidated financial statements and related notes included in Item 8 of this Annual Report on Form 10-K. Our consolidated financial information may not be indicative of our future performance.

Five-Year Financial Summary

	Year Ended December 31,
(In millions, except per share data)	2018			2017			2016			2015			2014
Operating Results:
Revenue	$	1,900		$	1,755		$	1,726		$	1,678		$	1,629
Cost of services rendered and products sold		1,041			962			924			908			895
Selling and administrative expenses		555			500			462			436			435
Acquisition-related costs		5			—			1			1			—
401(k) Plan corrective contribution(1)		—			(3)			2			22			—
Fumigation related matters(2)		3			4			93			9			—
Insurance reserve adjustment(3)		—			—			23			—			—
Impairment of software and other related costs(4)		—			2			1			—			—
Mark-to-market loss on investment in frontdoor, inc.(5)		249			—			—			—			—
Consulting agreement termination fees(6)		—			—			—			—			21
Interest expense		133			150			153			167			219
Loss on extinguishment of debt(7)		10			6			32			58			65
(Loss) Income from continuing operations		(163)			341			2			21			(58)
Net (Loss) Income		(41)			510			155			160			(57)
Cash dividends per share	$	—		$	—		$	—		$	—		$	—
Weighted-average shares outstanding:
Basic		135.5			134.4			135.3			135.0			112.8
Diluted		135.5			135.4			137.3			136.6			113.8
Basic Earnings Per Share -- Continuing Operations	$	(1.20)		$	2.54		$	0.01		$	0.15		$	(0.51)
Diluted Earnings Per Share -- Continuing Operations	$	(1.20)		$	2.52		$	0.01		$	0.15		$	(0.51)
Financial Position (as of period end):
Total assets(8)	$	5,023		$	5,646		$	5,386		$	5,098		$	5,028
Total long-term debt		1,776			2,778			2,817			2,751			3,025
Total stockholders' equity		2,204			1,167			686			545			359
Cash Flow Data:
Net cash provided from operating activities from continuing operations	$	229		$	204		$	148		$	249		$	126
Net cash used for investing activities from continuing operations		(250)			(79)			(79)			(117)			(54)
Net cash used for financing activities from continuing operations		(350)			(147)			(102)			(380)			(311)
Other Non-GAAP Financial Data:
Adjusted EBITDA(9)	$	398		$	374		$	406		$	388		$	353
Adjusted EBITDA Margin(10)		20.9	%		21.3	%		23.5	%		23.1	%		21.7	%
Free Cash Flow(11)	$	187		$	138		$	102		$	216		$	122

__________________________________

(1) Represents a corrective contribution related to our 401(k) Plan.

(2) Represents charges for fumigation related matters described in Note 10 to the consolidated financial statements.

(3) Represents an adjustment to the Company’s accrued self-insured claims related to automobile, general liability and workers’ compensation risk described in Note 10 to the consolidated financial statements.

(4) For 2017 and 2016, represents the impairment of software and other related costs relating to our decision to replace certain software.

(5) Represents a mark-to-market loss on the retained shares in Frontdoor described in Note 18 to the consolidated financial statements.

(6) Represents consulting agreement termination fees incurred in 2014 to terminate agreements with the private equity firms that owned the Company prior to our initial public offering in 2014.

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(7) For 2018, 2017 and 2016, represents a loss on extinguishment of debt as described in Note 12 to the consolidated financial statements. For 2015 and 2014, represents a loss on extinguishment of debt related to the redemption of the then-existing credit facility in connection with our initial public offering.

(8) Includes American Home Shield data for periods prior to the October 1, 2018 Distribution. See Note 8 to the consolidated financial statements for information on the divested net assets.

(9) We use Adjusted EBITDA to facilitate operating performance comparisons from period to period. Adjusted EBITDA is a supplemental measure of our performance that is not required by, or presented in accordance with, GAAP. Adjusted EBITDA is not a measurement of our financial performance under GAAP and should not be considered as an alternative to net (loss) income or any other performance measures derived in accordance with GAAP or as an alternative to net cash provided by operating activities or any other measures of our cash flow or liquidity.  Adjusted EBITDA means net (loss) income before: depreciation and amortization expense; acquisition-related costs; 401(k) Plan corrective contribution; fumigation related matters; insured reserve adjustment; non-cash stock-based compensation expense; restructuring charges; gain on sale of Merry Maids branches; non-cash impairment of software and other costs; management and consulting fees and consulting agreement termination fees; mark-to-market loss on investment in frontdoor, inc.; (gain) loss from discontinued operations, net of income taxes; provision (benefit) for income taxes; loss on extinguishment of debt; interest expense; and other non-operating expenses.

We believe Adjusted EBITDA facilitates company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures (affecting net interest income and expense), taxation, the age and book depreciation of facilities and equipment (affecting relative depreciation expense), restructuring initiatives, consulting agreements, acquisition activities (affecting amortization and acquisition-related costs) and equity-based, long-term incentive plans, which may vary for different companies for reasons unrelated to operating performance.

Adjusted EBITDA is not necessarily comparable to other similarly titled financial measures of other companies due to the potential inconsistencies in the methods of calculation.

Adjusted EBITDA has limitations as an analytical tool, and should not be considered in isolation or as a substitute for analyzing our results as reported under GAAP. Some of these limitations are:

· Adjusted EBITDA does not reflect changes in, or cash requirements for, our working capital needs;

· Adjusted EBITDA does not reflect our interest expense, or the cash requirements necessary to service interest or principal payments on our debt;

· Adjusted EBITDA does not reflect our tax expense or the cash requirements to pay our taxes;

· Adjusted EBITDA does not reflect historical capital expenditures or future requirements for capital expenditures or contractual commitments;

· Although depreciation and amortization are non-cash charges, the assets being depreciated and amortized will often have to be replaced in the future, and Adjusted EBITDA does not reflect any cash requirements for such replacements; and

· Other companies in our industries may calculate Adjusted EBITDA differently, limiting its usefulness as a comparative measure.

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The following table sets forth Adjusted EBITDA for each of our reportable segments and Corporate and reconciles Net (Loss) Income to total Adjusted EBITDA for the periods presented, which we consider to be the most directly comparable GAAP financial measure:

	Year Ended December 31,
(In millions)	2018		2017		2016		2015		2014
Net (Loss) Income	$	(41)	$	510	$	155	$	160	$	(57)
Depreciation and amortization expense		91		86		80		75		91
Acquisition-related costs(a)		5		—		1		1		—
401(k) Plan corrective contribution(b)		—		(3)		2		22		—
Fumigation related matters(c)		3		4		93		9		—
Insurance reserve adjustment(d)		—		—		23		—		—
Non-cash stock-based compensation expense(e)		14		10		12		9		6
Restructuring charges(f)		17		21		15		5		11
Gain on sale of Merry Maids branches(g)		—		—		(2)		(7)		(1)
Non-cash impairment of software and other related costs(h)		—		2		1		—		—
Management and consulting fees and consulting agreement termination fees(i)		—		—		—		—		25
Mark-to-market loss on investment in frontdoor, inc.(j)		249		—		—		—		—
(Gain) loss from discontinued operations, net of income taxes(k)		(122)		(169)		(153)		(140)		(1)
Provision (benefit) for income taxes		37		(242)		(5)		27		(5)
Loss on extinguishment of debt(l)		10		6		32		58		65
Interest expense		133		150		153		167		219
Other non-operating expenses(m)		—		—		—		3		—
Total Adjusted EBITDA	$	398	$	374	$	406	$	388	$	353
Adjusted EBITDA:
Terminix	$	333	$	330	$	372	$	348	$	309
ServiceMaster Brands		89		87		79		77		78
Reportable Segment Adjusted EBITDA	$	422	$	417	$	450	$	425	$	387
Corporate(n)		9		1		(3)		(9)		(9)
Costs historically allocated to American Home Shield(o)		(33)		(44)		(42)		(29)		(25)
Total Adjusted EBITDA	$	398	$	374	$	406	$	388	$	353

____________________________________________________________________

(a) Represents legal, accounting and other expenses associated with completed or contemplated acquisitions. We exclude these charges from Adjusted EBITDA because we believe they do not reflect our ongoing operations and because we believe doing so is useful to investors in aiding period-to-period comparability. Prior period amounts have been presented to conform to current period presentation.

(b) Represents a corrective contribution related to our 401(k) Plan. We exclude these charges from Adjusted EBITDA because we believe they do not reflect our ongoing operations and because we believe doing so is useful to investors in aiding period-to-period comparability.

(c) Represents charges for fumigation related matters described in Note 10 to the consolidated financial statements. We exclude these charges from Adjusted EBITDA because we believe they do not reflect our ongoing operations and because we believe doing so is useful to investors in aiding period-to-period comparability.

(d) Represents an adjustment to our accrued self-insured claims related to automobile, general liability and workers’ compensation risks. The adjustment was based on our detailed annual assessment of this actuarially determined accrual, which we complete the second quarter of each year. This adjustment relates to coverage periods of 2015 and prior. We have excluded this discrete second quarter 2016 adjustment from Adjusted EBITDA because we believe it does not reflect our ongoing operations and because we believe doing so is useful to investors in aiding period-to-period comparability. Adjustments to accrued self-insured claims related to this insurance program were $10 million, $4 million, $9 million and $13 millionin the years ended December 31,  2018, 2016, 2015 and 2014, respectively, and were not material for the year ended December 31, 2017. Adjustments in each year were recorded as charges in total Adjusted EBITDA.

(e) Represents the non‑cash expense of our equity‑based compensation. We exclude this expense from Adjusted EBITDA primarily because it is a non‑cash expense and because it is not used by management to assess ongoing operational performance. We believe excluding this expense from Adjusted EBITDA is useful to investors in aiding period-to-period comparability.

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(f) For 2018, 2017 and 2016, represents restructuring charges described in Note 9 to the consolidated financial statements. For 2015 and 2014, represents restructuring charges related primarily to the impact of a branch optimization program at Terminix, a reorganization of leadership at ServiceMaster Brands and an initiative to enhance capabilities and reduce costs in our corporate functions. We exclude these restructuring charges from Adjusted EBITDA because we believe they do not reflect our ongoing operations and because we believe doing so is useful to investors in aiding period‑to‑period comparability.

(g) Represents the gain associated with the conversion of certain company-owned Merry Maids branches to franchises in 2016, 2015 and 2014 (the “branch conversions”).

(h) Represents the impairment of software and other related costs described in Note 2 to the consolidated financial statements. We exclude non‑cash impairments from Adjusted EBITDA because we believe doing so is useful to investors in aiding period‑to‑period comparability.

(i) Represents $4 million paid to certain of our Equity Sponsors under consulting agreements as well as $21 million of fees to terminate consulting agreements in connection with our initial public offering. We exclude these amounts from Adjusted EBITDA primarily because they are not reflective of ongoing operating results and because they are not used by management to assess ongoing operational performance.

(j) Represents the loss resulting from the remeasurement of our retained 19.8% investment in Frontdoor subsequent to the Distribution and driven by the change in Frontdoor’s stock price between October 1, 2018 and December 31, 2018. We exclude this amount from Adjusted EBITDA because this charge is not part of our ongoing operations and we believe doing so is useful to investors in aiding period-to-period comparability. We currently intend to responsibly dispose of all of our retained Frontdoor common stock by June 14, 2019,in accordance with terms set forth in a private letter ruling with the IRS governing the tax-free status of the Distribution.

(k) Represents the historical results of our American Home Shield and TruGreen businesses, which were spun off on October 1, 2018 and January 14, 2014, respectively, and are presented as discontinued operations herein. See Note 8 to the consolidated financial statements. We exclude these amounts from Adjusted EBITDA because these charges are not part of our ongoing operations and we believe doing so is useful to investors in aiding period-to-period comparability.

(l) For 2018, 2017 and 2016, represents a loss on extinguishment of debt as described in Note 12 to the consolidated financial statements. For 2015 and 2014, represents a loss on extinguishment of debt related to the partial redemptions of our 8% 2020 Notes and 7% 2020 Notes and the repayment on the then-existing term loan facilities. We believe excluding this expense from Adjusted EBITDA is useful to investors in aiding period-to-period comparability.

(m) For 2015, primarily represents secondary offering expenses. We exclude these amounts from Adjusted EBITDA because we believe doing so is useful to investors in aiding period-to-period comparability.

(n) Represents unallocated corporate expenses.

(o) Includes amounts historically allocated to the American Home Shield segment not permitted to be classified as discontinued operations under GAAP as described in Note 8 to the consolidated financial statements.

(10) Adjusted EBITDA margin is defined as Adjusted EBITDA as a percentage of revenue.

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(11) Free Cash Flow is not a measurement of our financial performance or liquidity under GAAP and does not purport to be an alternative to net cash provided from operating activities from continuing operations or any other performance or liquidity measures derived in accordance with GAAP. Free Cash Flow means net cash provided from operating activities from continuing operations, less: (i) cash paid for consulting agreement termination fees; and (ii) property additions, net of government grant fundings for property additions. Free Cash Flow has limitations as an analytical tool and should not be considered in isolation or as a substitute for analyzing our results as reported under GAAP. Other companies in our industries may calculate Free Cash Flow or similarly titled non-GAAP financial measures differently, limiting its usefulness as a comparative measure.

Management believes Free Cash Flow is useful as a supplemental measure of our liquidity. Management uses Free Cash Flow to facilitate company-to-company cash flow comparisons by removing payments for consulting agreement termination fees and property additions, net of government grant fundings for property additions, which may vary from company to company for reasons unrelated to operating performance.

The following table reconciles net cash provided from operating activities from continuing operations, which we consider to be the most directly comparable GAAP measure, to Free Cash Flow using data derived from our consolidated financial statements for the periods indicated:

	Year Ended December 31,
(In millions)	2018		2017		2016		2015		2014
Net Cash Provided from Operating Activities from   Continuing Operations	$	229	$	204	$	148	$	249	$	126
Cash paid for consulting agreement termination fees		—		—		—		—		21
Property additions, net of government grant fundings for property additions		(41)		(66)		(46)		(33)		(25)
Free Cash Flow	$	187	$	138	$	102	$	216	$	122

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\

ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following information should be read in conjunction with Item 6 “Selected Financial Data” and the consolidated financial statements and related notes included in Item 8 of this Annual Report on Form 10-K. The following discussion may contain forward-looking statements that reflect our plans, estimates and beliefs. Our actual results could differ materially from those discussed in these forward-looking statements. Factors that could cause or contribute to these differences include those factors discussed below and elsewhere in this report, particularly in “—Information Regarding Forward-Looking Statements” and “Risk Factors.”

On October 1, 2018, we completed the previously announced Separation of our American Home Shield business. The Separation was effectuated through a pro rata dividend to the Company’s stockholders of approximately 80.2% of the outstanding shares of common stock of Frontdoor, which was formed as a wholly owned subsidiary of the Company to hold our American Home Shield business. As a result of the Distribution, Frontdoor is an independent public company. For more detail on the Separation, see Item 1, Business-American Home Shield Spin-off, of Part I of this Annual Report on Form 10-K. The financial results of the American Home Shield segment for periods prior to the Distribution have been reflected within the disclosures of this Management’s Discussion and Analysis of Financial Condition and Results of Operations as discontinued operations. See Note 8 to the consolidated financial statements for further information.

Overview

Our core services include residential and commercial termite and pest control, restoration, commercial and residential cleaning, cabinet and furniture repair and home inspection under the following leading brands: Terminix, Terminix Commercial, Copesan, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Our operations for the periods presented in this report are organized into two reportable segments: Terminix and ServiceMaster Brands.

Key Business Metrics

We focus on a variety of indicators and key operating and financial metrics to monitor the financial condition and performance of the continuing operations of our businesses. These metrics include:

· revenue,

· operating expenses,

· net (loss) income,

· (loss) earnings per share,

· Adjusted EBITDA, and

· organic revenue growth.

To the extent applicable, these measures are evaluated with and without impairment, restructuring and other charges that management believes are not indicative of the earnings capabilities of our businesses. We also focus on measures designed to monitor cash flow, including net cash provided from operating activities from continuing operations and free cash flow.

Revenue. Our revenue results are primarily a function of the volume and pricing of the services and products provided to our customers by our businesses as well as the mix of services and products provided across our businesses. The volume of our revenue in Terminix, Terminix Commercial and Copesan is impacted by new unit sales, the retention of our existing customers and acquisitions. Revenue results in the ServiceMaster Brands are driven principally by royalty fees earned from our franchisees. We serve both residential and commercial customers, principally in the United States. In 2018, approximately 97 percent of our revenue was generated by sales in the United States. We expect to continue our tuck-in acquisition program at Terminix and to periodically evaluate other strategic acquisitions in the United States and internationally.

Operating Expenses. In addition to the impact of changes in our revenue results, our profitability (Net (Loss) Income and Adjusted EBITDA) are affected by, among other things, the level of our operating expenses. A number of our operating expenses are subject to inflationary pressures, such as fuel, chemicals, wages and salaries, employee benefits and health care, vehicles, self-insurance costs and other insurance premiums, as well as various regulatory compliance costs.

We have historically hedged a significant portion of our annual fuel consumption. Fuel costs for 2018, after the impact of the hedges and after adjusting for the impact of year-over-year changes in the number of gallons used, increased $4 million compared to 2017, and fuel costs for 2017 decreased $4 million compared to 2016. Based on current Department of Energy fuel price forecasts, as well as hedges we have executed to date for 2019, we project that fuel prices for 2019 will increase our fuel costs by approximately $1 million compared to 2018.

After adjusting for the impact of year-over-year changes in the number of covered employees, health care and related costs for 2018 increased approximately $1 million compared to 2017 while costs in 2017 increased approximately $4 million compared to 2016. We expect our health care costs in 2019 to increase approximately $2 million compared to 2018.

Net (Loss) Income and (Loss) Earnings Per Share.  We recorded a mark-to-market loss on our retained investment in Frontdoor of $249 million in the year ended December 31, 2018 as a result of the stock price of Frontdoor dropping from its price on

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October 1, 2018 to the price on December 31, 2018. We currently intend to responsibly dispose of all of the Frontdoor common stock by June 14, 2019,in accordance with terms set forth in a private letter ruling with the IRS governing the tax-free status of the Distribution. Basic (loss) earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding. Diluted (loss) earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potential dilutive shares of common stock been issued. The dilutive effect of stock options and RSUs are reflected in diluted earnings per share by applying the treasury stock method.

Adjusted EBITDA. We evaluate performance and allocate resources based primarily on Adjusted EBITDA. We define Adjusted EBITDA as net (loss) income before: depreciation and amortization expense; acquisition-related costs; 401(k) Plan corrective contribution; fumigation related matters; insured reserve adjustment; non-cash stock-based compensation expense; restructuring charges; gain on sale of Merry Maids branches; non-cash impairment of software and other costs; management and consulting fees and consulting agreement termination fees; mark-to-market loss on investment in frontdoor, inc.; (gain) loss from discontinued operations, net of income taxes; provision (benefit) for income taxes; loss on extinguishment of debt; interest expense; and other non-operating expenses.We believe Adjusted EBITDA is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipment, restructuring initiatives, consulting agreements, acquisition activities and equity-based, long-term incentive plans.

Organic Revenue Growth. We evaluate organic revenue growth to track performance of the business, including the impacts of sales, pricing, new service offerings and other growth initiatives. Organic revenue growth excludes revenue from acquired customers for 12 months following the acquisition date.

Seasonality

We have seasonality in our business, which drives fluctuations in revenue and Adjusted EBITDA for interim periods. In 2018, approximately 23 percent, 27 percent, 26 percent and 24 percent of our revenue and approximately 25 percent, 31 percent, 24 percent and 20 percent of our Adjusted EBITDA was recognized in the first, second, third and fourth quarters, respectively.

Effect of Weather Conditions

The demand for our services and our results of operations are also affected by weather conditions, including the seasonal nature of our termite and pest control services and restoration services. Weather conditions which have a potentially unfavorable impact to our business include cooler temperatures or droughts which can impede the development of termite swarms and lead to lower demand for our termite control services. For example, in the third quarter of 2017, our Terminix business was negatively impacted by hurricanes Harvey and Irma, which resulted in 53 branches, primarily in Texas and Florida, being temporarily closed for a period of time during August and September. Weather conditions which have a potentially favorable impact to our business include mild winters which can lead to higher demand for termite and pest control services; and severe storms which can lead to an increase in demand for restoration services. For example, in the third and fourth quarters of 2018 and 2017, our ServiceMaster Restore business saw a significant increase in royalty fees related to hurricanes Florence and Michael in 2018 and hurricanes Harvey and Irma in 2017 as well as wildfires.

Refinancing of Indebtedness

In connection with the Separation and in accordance with the terms set forth in a private letter ruling with the IRS governing the tax-free status of the Distribution related to a debt-for-debt exchange, we borrowed an aggregate principal amount of $1 billion under a short-term credit facility on August 1, 2018, the proceeds of which were used to prepay $982 million aggregate principal amount of term loans outstanding under our senior secured term loan facility. Such prepayment resulted in a loss on extinguishment of debt of $10 million for the year ended December 31, 2018. On August 16, 2018, Frontdoor incurred in favor of the Company $350 million aggregate principal of 6.75% Senior Notes due 2026 and a $650 million senior secured term loan facility and obtained a $250 million senior secured revolving credit facility. We then transferred and assigned our rights and obligations in respect of Frontdoor’s senior notes and senior secured term loan facility to the lender under such short-term credit facility through the debt-for-debt exchange to satisfy our obligations thereunder. On October 1, 2018, Frontdoor’s senior secured term loan facility and senior notes were included in the transfer of assets and liabilities to Frontdoor, reducing our total long-term debt by approximately $1 billion.

On March 1, 2018, we repaid $79 million of our 2018 Notes upon their maturity.

On September 18, 2017, we purchased $13 million in aggregate principal amount of our 7.25% notes maturing in 2038 at a price of 104.625% of the principal amount using available cash. On May 11, 2017, we purchased $17 million in aggregate principal amount of our 7.25% notes maturing in 2038 at a price of 97% of the principal amount using available cash. The repurchased notes were delivered to the trustee for cancellation. In connection with these partial repurchases, we recorded a loss on extinguishment of debt of $6 million in the year ended December 31, 2017.

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Results of Operations

The following table shows the results of operations for continuing operations for the years ended December 31, 2018, 2017 and 2016, which reflects the results of acquired businesses from the relevant acquisition dates.

	Year Ended December 31,						Increase (Decrease)				% of Revenue
(In millions)	2018		2017		2016		2018 vs. 2017		2017 vs. 2016		2018		2017		2016
Revenue	$	1,900	$	1,755	$	1,726	8	%	2	%	100	%	100	%	100	%
Cost of services rendered and products sold		1,041		962		924	8		4		55		55		54
Selling and administrative expenses		555		500		462	11		8		29		28		27
Amortization expense		18		18		27	—		(33)		1		1		2
Acquisition-related costs		5		—		1	*		*		—		—		—
401(k) Plan corrective contribution		—		(3)		2	*		*		—		—		—
Fumigation related matters		3		4		93	*		*		—		—		5
Insurance reserve adjustment		—		—		23	*		*		—		—		1
Impairment of software and other related costs		—		2		1	*		*		—		—		—
Mark-to-market loss on investment in frontdoor, inc.		249		—		—	*		*		13		—		—
Restructuring charges		17		21		15	*		*		1		1		1
Gain on sale of Merry Maids branches		—		—		(2)	*		*		—		—		—
Interest expense		133		150		153	(11)		(2)		7		9		9
Interest and net investment income		(5)		(2)		(1)	150		100		—		—		—
Loss on extinguishment of debt		10		6		32	*		*		1		—		2
(Loss) Income from Continuing Operations before Income Taxes		(126)		99		(2)	*		*		(7)		6		—
Provision (benefit) for income taxes		37		(242)		(5)	*		*		2		(14)		—
Equity in losses of joint venture		—		—		(1)	*		*		—		—		—
(Loss) Income from Continuing Operations	$	(163)	$	341	$	2	*		*		(9)	%	19	%	—	%

___________________________________

*not meaningful

Revenue

We reported revenue of $1,900 million, $1,755 million and $1,726 million for the years ended December 31, 2018, 2017 and 2016, respectively. A summary of changes in revenue for each of our reportable segments and Corporate is included in the table below. See “—Segment Review” for a discussion of the drivers of the year-over-year changes.

			ServiceMaster
(In millions)	Terminix(5)		Brands		Corporate		Total
Year Ended December 31, 2016	$	1,524	$	200	$	2	$	1,726
Residential Pest Control(1)		(8)		—		—		(8)
Commercial Pest Control(2)		—		—		—		—
Termite and Home Services(3)		22		—		—		22
Royalty Fees		—		8		—		8
Commercial Cleaning National Accounts		—		9		—		9
Sale of Merry Maids Branches(4)		—		(6)		—		(6)
Sale of Products and Other		4		—		—		4
Year Ended December 31, 2017	$	1,541	$	212	$	2	$	1,755
Residential Pest Control(1)		42		—		—		42
Commercial Pest Control(2)		62		—		—		62
Termite and Home Services(3)		6		—		—		6
Royalty Fees		—		5		—		5
Commercial Cleaning National Accounts		—		12		—		12
Sale of Products and Other		3		15		—		18
Year Ended December 31, 2018	$	1,655	$	244	$	1	$	1,900

___________________________________

(1) Includes growth from acquisitions of approximately $15 million and $7 million for the years ended December 31, 2018 and 2017, respectively.

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(2) Includes growth from acquisitions of approximately $66 million and $1 million for the years ended December 31, 2018 and 2017, respectively.

(3) Includes wildlife exclusion, crawl space encapsulation and attic insulation products that are managed as a component of our termite line of business. Includes growth from acquisitions of approximately $2 million and $3 million for the years ended December 31, 2018 and 2017, respectively.

(4) Includes a $6 million reduction in revenue from company-owned branchesfor the year ended December 31, 2017, offset, in part, by a $2 million increase in royalty fees as result of the branch conversions for the year ended December 31, 2016. Royalty fee increases as a result of the branch conversions were insignificant in 2017.

(5) Hurricanes Harvey and Irma negatively impacted 2017 by approximately $4 million as the result of 53 branches, primarily in Texas and Florida, being temporarily closed for a period of time during August and September 2017. No similar closures occurred in 2018.

Cost of Services Rendered and Products Sold

We reported cost of services rendered and products sold of $1,041 million, $962 million and $924 million for the years ended December 31, 2018, 2017 and 2016, respectively. The following table provides a summary of changes in cost of services rendered and products sold for each of our reportable segments and Corporate:

			ServiceMaster
(In millions)	Terminix		Brands		Corporate		Total
Year Ended December 31, 2016	$	839	$	81	$	4	$	924
Impact of change in revenue		11		10		—		21
Impact of Hurricanes		(1)		—		—		(1)
Production labor		11		—		—		11
Vehicles and insurance program		6		—		(4)		2
Damage claims		10		—		—		10
Technology costs		2		—		—		2
Fuel prices		(4)		—		—		(4)
Legal expense		—		—		—		—
Sale of Merry Maids branches		—		(6)		—		(6)
Depreciation		2		—		—		2
Other		2		(1)		—		1
Year Ended December 31, 2017	$	878	$	84	$	—	$	962
Impact of change in revenue(1)		77		13		—		90
Production labor		3		—		—		3
Vehicles and insurance program		3		—		(9)		(7)
Damage claims		3		—		—		3
Fuel prices		4		—		—		4
Bad debt		(8)		—		—		(8)
Chemicals and materials		(6)		—		—		(6)
Other		1		—		(1)		—
Year Ended December 31, 2018	$	955	$	96	$	(10)	$	1,041

___________________________________

(1) For Terminix, includes approximately $64 million for the year ended December 31, 2018, as a result of the acquisitions of Copesan and other pest control companies during 2018.

Year Ended December 31, 2018 Compared to Year Ended December 31, 2017

At Terminix, the impact of the change in revenue reflects the increase in relatively low margin revenue from our acquisition of Copesan. The increase in production labor resulted from higher technician incentive and overtime pay due to more work orders than anticipated, driven, in part, by an initiative to increase route completion, higher sales and improved start rates. The increase in our insurance programs was principally driven by an increase in the number of company-owned sales and production vehicles. The increase in damage claims was driven by increased termite warranty claims, primarily in the Gulf Coast region. The decrease in bad debt expense was driven by enhanced credit policies and collection rates. The decrease in chemicals and materials was driven by sourcing savings.

The decrease in the Corporate insurance program expense was primarily attributable to favorable claims results in 2018 in our automobile, general liability and workers’ compensation program.

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Year Ended December 31, 2017 Compared to Year Ended December 31, 2016

At Terminix, the aforementioned hurricane-related impact in 2017 was a decrease of $1 million. The increase in production labor was driven by investments in field operations focused on improving safety, customer service and retention. The increase in our insurance programs was principally driven by an increase in the number of company-owned sales vehicles. The increase in damage claims was driven by increased termite warranty claims. Additionally, the increase in technology costs was driven by investments to improve our customers’ experiences through technology.

We realized a reduction in cost of sales of $6 million in the ServiceMaster Brands as a result of the branch conversions completed in 2016.

Insurance costs decreased $4 million at Corporate for the year ended December 31, 2017. The year ended December 31, 2016 included increased reserves in our automobile, general liability and workers’ compensation insurance program of $4 million driven by unfavorable claims trends, which were impacted by a charge of $3 million in connection with civil claims related to an incident at a family’s residence in Palm Beach County, Florida (an amount equal to our insurance deductibles under our general liability insurance program). There were no material changes to reserves in our automobile, general liability and workers’ compensation insurance programs for the year ended December 31, 2017.

Selling and Administrative Expenses

For the years ended December 31, 2018, 2017 and 2016, wereported selling and administrative expenses of $555 million, $500 million and $462 million, respectively, which comprised general and administrative expenses of $290 million, $263 million and $253 million, respectively, and selling and marketing expenses of $265 million, $237 million and $209 million, respectively. The following table provides a summary of changes in selling and administrative expenses for each of our reportable segments and Corporate:

			ServiceMaster
(In millions)	Terminix		Brands		Corporate		Total
Year Ended December 31, 2016	$	348	$	43	$	70	$	462
Sales and marketing costs		20		1		—		21
Sale of Merry Maids branches		—		(1)		—		(1)
Stock-based compensation expense		—		—		(1)		(1)
Depreciation		6		—		5		11
Costs historically allocated to American Home Shield		—		—		4		4
Other		3		1		(1)		3
Year Ended December 31, 2017	$	377	$	44	$	78	$	500
Sales and marketing costs		11		14		—		24
Acquisition selling and administrative expenses		14		—		—		14
Incentive compensation		5		—		—		5
Stock-based compensation expense		—		—		4		4
Depreciation		—		1		4		5
Spin-off dis-synergies		5		1		—		5
Investments in growth		6		—		—		6
Costs historically allocated to American Home Shield		—		—		(11)		(11)
Other		(5)		3		5		3
Year Ended December 31, 2018	$	413	$	62	$	80	$	555

Year Ended December 31, 2018 Compared to Year Ended December 31, 2017

The increase in sales and marketing costs at Terminix was driven by targeted investments to drive sales growth. Terminix also incurred incremental selling and administrative expenses as a result of the Copesan acquisition and other acquisitions. The increase in investments in growth includes our partnership with Salesforce to replace legacy operating systems.

At ServiceMaster Brands, the increase in sales and marketing costs was driven by the recognition of national advertising fund contributions from franchisees as revenue upon our adoption of ASC 606 on January 1, 2018. Prior to 2018, contributions to the national advertising fund made by our franchisees were treated as an offset to advertising expense.

Year Ended December 31, 2017 Compared to Year Ended December 31, 2016

Theincrease in sales and marketing costs at Terminix was driven by investments to grow and train our sales force, higher commissions attributable to the growth in core termite, wildlife exclusion, attic insulation and pest sales and incremental marketing investments.

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We realized a reduction in administrative expenses of $1 million in the ServiceMaster Brands as a result of the branch conversions completed in 2016.

Amortization Expense

Amortization expense was $18 million, $18 million and $27 million in the years ended December 31, 2018, 2017 and 2016, respectively. The decrease in 2017 was a result of certain finite-lived intangible assets recorded in connection with the merger transaction by which the Company was taken private in 2007 being fully amortized.

Acquisition-Related Costs

We recognized $5 million and $1 million of acquisition-related costs in the years ended December 31, 2018 and 2016. No acquisition-related costs were recognized in the year ended December 31, 2017. Amounts have been reclassified from Selling and administrative expenses in prior years to Acquisition-related costs on the consolidated statements of operations and comprehensive (loss) income to conform to current period presentation.

401(k) Plan Corrective Contribution

We recorded charges of $2 million in the year ended December 31, 2016, related to the 401(k) Plan. In connection with the final agreement, we reversed charges of $3 million for the 401(k) plan corrective contribution in the year ended December 31, 2017. No additional charges were recognized in the year ended December 31, 2018.

Fumigation Related Matters

We recorded charges of $3 million, $4 million and $93 million in the years ended December 31, 2018, 2017 and 2016, respectively, for fumigation related matters. See Note 10 to the consolidated financial statements for more details.

Insurance Reserve Adjustment

We recorded a charge of $23 million in the year ended December 31, 2016 for an adjustment to the Company’s accrued self-insured claims related to automobile, general liability and workers’ compensation risks. The adjustment was based on the Company’s detailed annual assessment of this actuarially determined accrual, which the Company completes in the second quarter of each year. This adjustment related to coverage periods of 2015 and prior. No similar charge was recorded in the years ended December 31, 2018 or 2017.

Impairment of Software and Other Related Costs

We recorded impairment charges of$2 million and $1 million in the years ended December 31, 2017 and 2016, respectively, relatingto our decision to replace certain software. No similar charge was recorded in the year ended December 31, 2018.

Mark-to-Market Loss on Investment in frontdoor, inc.

We recordeda mark-to-market loss on our retained investment in Frontdoor of $249 million in the year ended December 31, 2018 as a result of the stock price of Frontdoor dropping from its price on October 1, 2018 to the price on December 31, 2018. We currently intend to responsibly dispose of all of the remaining Frontdoor common stock we hold by June 14, 2019,in accordance with terms set forth in a private letter ruling with the IRS governing the tax-free status of the Distribution.

Restructuring Charges

We incurred restructuring charges of $17 million, $21 million and $15 millionfor the years ended December 31, 2018, 2017 and 2016, respectively. Restructuring charges are comprised of the following:

	Year Ended December 31,
(In millions)	2018		2017		2016
Terminix(1)	$	2	$	2	$	7
ServiceMaster Brands(2)		1		1		—
Corporate(3)		7		2		5
Leadership transition(4)		—		11		—
Global Service Center relocation(5)		8		5		3
Total restructuring charges	$	17	$	21	$	15

___________________________________

(1) For the years ended December 31, 2018, 2017, and 2016, these charges include $2 million, $2 million and $4 million, respectively, of lease termination and severance costs driven by Terminix’s branch optimization program. For the year ended December 31, 2016, these charges include $1 million of severance costs and $3 million of stock-based compensation expense due to the modification of non-vested stock options and RSUs as part of the severance agreement with the former president of Terminix.

(2) Represents severance and other costs related to the reorganization of the ServiceMaster Brands.

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(3) We have historically made changes on an ongoing basis to enhance capabilities and reduce costs in our corporate functions that provide company-wide administrative services for our operations. In 2017, we began taking actions to enhance capabilities and align our corporate functions with those required to support our strategic needs as two stand-alone companies in anticipation of the American Home Shield spin-off.For the years ended December 31, 2018, 2017 and 2016, these charges include severance and other costs of $3 million, $2 million, and $2 million, respectively. For the year ended December 31, 2018, these charges also included $4 million of costs incurred due to the Separation that were not directly attributable to American Home Shield and therefore were not included in discontinued operations. For the year ended December 31, 2016, these charges include professional fees of $2 million and accelerated depreciation of $2 million related to the early termination of a long-term human resources outsourcing agreement.

(4) For the year ended December 31, 2017, these charges include $5 million of severance costs and $5 million of stock-based compensation expense as part of the severance agreements with the former CEO and CFO.

(5) For the year ended December 31, 2018, these charges include future rent of $7 million and $1 million of professional and other fees.  For the year ended December 31, 2017, these charges include accelerated depreciation of $2 million, redundant rent expense of $2 million and a $1 million loss recorded on the sale of an asset related to the relocation of the Company’s corporate headquarters, which we refer to as our Global Service Center. For the year ended December 31, 2016, represents impairment charges of $1 million and professional fees and other costs of $1 million related to the relocation of the Company’s Global Service Center.

Gain on Sale of Merry Maids Branches 

We recorded a gain of $2 million for the year ended December 31, 2016, associated with the branch conversions. There were no gains recorded in the years ended December 31, 2018 and 2017. As of October 10, 2016, the branch conversion process was complete.

Interest Expense

Interest expense was $133 million, $150 million and $153 million for the years ended December 31, 2018, 2017 and 2016, respectively. The decline in interest expense in the year ended December 31, 2018 compared to the year ended December 31, 2017 was driven by a reduction of debt outstanding by approximately $1 billion on October 1, 2018, when, in connection with the Separation, Frontdoor’s outstanding indebtedness was included in the transfer of assets and liabilities to Frontdoor. The decrease in interest expense in the year ended December 31, 2017 compared to the year ended December 31, 2016 was driven by the partial repurchase of the 2038 Notes in 2017 and the refinancing of the Old Term Loan Facility. See Note 12 to the consolidated financial statements for more details.

Interest and Net Investment Income

Interest and net investment income was $5 million, $2 million and $1 millionforthe years ended December 31, 2018, 2017 and 2016, respectively, and comprised interest income on cash and restricted cash balances.

Loss on Extinguishment of Debt

A loss on extinguishment of debt of $10 million was recorded in the year ended December 31, 2018, related to the prepayment of $982 million aggregate principal amount of term loans outstanding under our senior secured term loan facility on August 1, 2018. A loss on extinguishment of debt of  $6 million was recorded in the year ended December 31, 2017 related to the purchase of $13 million of our 2038 Notes on September 18, 2017, and $17 million of our 2038 Notes on May 11, 2017. A loss onextinguishment of debt of $32 million was recorded in the year ended December 31, 2016 related to the refinancing of our Old Term Loan Facility on November 8, 2016. See Note 12 to the consolidated financial statements for more details.

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(Loss) income from Continuing Operations before Income Taxes

(Loss) income from continuing operations before income taxes was $(126) million, $99 million and $(2) million for the years ended December 31, 2018, 2017 and 2016, respectively. The change in income from continuing operations before income taxes primarily reflects the net effect of year-over-year changes in the following items:

	Year Ended December 31,
(In millions)	2018 vs. 2017		2017 vs. 2016
Reportable segments and Corporate(1)	$	24	$	(32)
Depreciation expense(2)		—		(15)
Amortization expense(3)		—		9
Acquisition-related costs(4)		(5)		1
401(k) Plan corrective contribution(5)		(3)		5
Fumigation related matters(6)		1		89
Insurance reserve adjustment(7)		—		23
Impairment of software and other related costs(8)		2		(1)
Restructuring charges(9)		3		(6)
Gain on sale of Merry Maids branches(10)		—		(2)
Interest expense(11)		17		3
Loss on extinguishment of debt(12)		(4)		26
Mark-to-market loss on investment in frontdoor, inc.(13)		(249)		—
Other(14)		(11)		1
(Decrease) increase in income from continuing operations before income taxes	$	(225)	$	101

___________________________________

(1) Represents the net change in Adjusted EBITDA as described in “—Segment Review.”

(2) Represents the net change in depreciation expense, driven by investments in vehicles and technology.

(3) Represents the net change in amortization expense as described in “—Amortization Expense.”

(4) Represents the net change in acquisition-related costs as described in “—Acquisition-Related Costs.”

(5) Represents the $3 million reversal recorded in the year ended December 31, 2017, and the $2 million of charges recorded in the year ended December 31, 2016, related to the 401(k) Plan as described in “—401(k) Plan Corrective Contribution.” No similar adjustment was made in 2018.

(6) Represents the $3 million, $4 million and $93 million of charges for fumigation related matters recorded in the years ended December 31, 2018, 2017 and 2016 respectively, a described in “—Fumigation Related Matters.”

(7) Represents the $23 million insurance reserve adjustment recorded in the year ended December 31, 2016 as described in “—Insurance Reserve Adjustment.” No similar adjustments were made in 2018.

(8) Represents impairment charges of $2 million and $1 millionrecorded in the years ended December 31, 2017 and 2016, respectively, as described in “—Impairment of Software and Other Related Costs.” No impairment charges were recognized in 2018.

(9) Represents the $17 million, $21 million and $15 million charges recorded in the years ended December 31, 2018, 2017 and 2016, respectively, as described in “—Restructuring Charges.”

(10) Represents the $2 milliongain in  the year ended December 31, 2016,  as described in “—Gain on Sale of Merry Maids branches.” The branch conversion process was completed in 2016.

(11) Represents the net change in interest expense as described in “—Interest Expense.”

(12) Represents the $10 million, $6 million and $32 million loss on extinguishment of debt recorded in the years ended December 31, 2018, 2017 and 2016, respectively, as described in “—Loss on Extinguishment of Debt.”

(13) Represents the $249 million mark-to-market loss on our retained investment in frontdoor, inc. in the year ended December 31, 2018, as described in “—Loss on Investment in frontdoor, inc.”

(14) Primarily represents the net change in stock-based compensation.

Provision for Income Taxes

On December 22, 2017, the Tax Cuts and Jobs Act (the “Act” or “U.S. Tax Reform”) was signed into law. The Act includes numerous changes in existing tax law, including a permanent reduction in the federal corporate income tax rate from 35 percent to 21 percent. The rate reduction took effect on January 1, 2018, however, the Act was signed in 2017 and had an immediate one-time effect

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of an income tax benefit of $271 million for us for the year ended December 31, 2017 and additional income tax expense of $3 million for the year ended December 31, 2018.  See Note 6 to the consolidated financial statements for more details.

The effective tax rate on income from continuing operations was (29.1) percent, (245.6) percent and 203.5 percent for the years ended December 31, 2018, 2017 and 2016, respectively. The effective tax rate on income from continuing operations for the year ended December 31, 2018 was primarily unfavorably impacted by the loss recognized on our retained investment in Frontdoor which is not deductible for income tax purposes. The effective rate on income from continuing operations for the year ended December 31, 2017 wasprimarily favorably impacted by the Act.  The effective rate on income from continuing operations for the year ended December 31, 2016 was primarily unfavorably impacted by the reflection of American Home Shield as discontinued operations. Additional information on income taxes, including our effective tax rate reconciliation and liabilities for uncertain tax positions, can be found in Note 6 to the consolidated financial statements.

(Loss) Income from Continuing Operations

(Loss) Income from Continuing Operations was $(163) million, $341 million and $2 million for the years ended December 31, 2018, 2017 and 2016, respectively. The $504 million decrease for the year ended December 31, 2018 compared to the year ended December 31, 2017 was primarily driven by a $249 million loss on our retained investment in Frontdoor, a significant tax benefit of $270 million in 2017 resulting from U.S. tax reform.  The $339 millionincrease for the year ended December 31, 2017 compared to the year ended December 31, 2016 was primarily driven by a $101 million increase in income from continuing operations before income taxes and a $237 million reduction in the provision for income taxes.

Gain from Discontinued Operations, Net of Income Taxes

Gain from discontinued operations, net of income taxes, was $122 million, $169 million and $153 million for the years ended December 31, 2018, 2017 and 2016, respectively.

Net (Loss) Income

Net (loss) income was $(41) million, $510 million and $155 million for the years ended December 31, 2018, 2017 and 2016, respectively. The $551 million decrease for the year ended December 31, 2018 compared to the year ended December 31, 2017 was primarily driven by a $225 million decrease in income from continuing operations before income taxes, a $280 million increase in the provision for income taxes and a $46 million decrease in the gain from discontinued operations, net of income taxes. The $355 million increase for the year ended December 31, 2017 compared to the year ended December 31, 2016 was driven by a $101 million increase in income from continuing operations before income taxes and a $237 million reduction in the provision for income taxes.

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Segment Review

The following business segment reviews should be read in conjunction with the required footnote disclosures presented in the notes to the consolidated financial statements included in this report.

Revenue and Adjusted EBITDA by reportable segment and for Corporate are as follows:

	Year Ended December 31,						Increase (Decrease)
(In millions)	2018		2017		2016		2018 vs. 2017		2017 vs. 2016
Revenue:
Terminix	$	1,655	$	1,541	$	1,524	7	%	1	%
ServiceMaster Brands		244		212		200	15	%	6	%
Corporate		1		2		2	(50)	%	—	%
Total Revenue:	$	1,900	$	1,755	$	1,726	8	%	2	%
Adjusted EBITDA:(1)
Terminix	$	333	$	330	$	372	1	%	(11)	%
ServiceMaster Brands		89		87		79	2	%	10	%
Reportable Segment Adjusted EBITDA	$	422	$	417	$	450	1	%	(7)	%
Corporate(2)		9		1		(3)	800	%	133	%
Costs historically allocated to American Home Shield(3)		(33)		(44)		(42)	25	%	(5)	%
Total Adjusted EBITDA	$	398	$	374	$	406	6	%	(8)	%

___________________________________

(1) For our definition of Adjusted EBITDA and a reconciliation to net (loss) income, see “—Selected Historical Financial Data.”

(2) Represents unallocated corporate expenses.

(3) Includes amounts historically allocated to the American Home Shield segment not permitted to be classified as discontinued operations under GAAP as described in Note 8 to the consolidated financial statements.

Terminix Segment

The Terminix segment, which provides termite and pest control services to residential and commercial customers and distributes pest control products, reported a seven percent increase in revenue and aone percent increase in Adjusted EBITDA for the year ended December 31, 2018 compared to the year ended December 31, 2017. The Terminix segment reported a one percent increase in revenue and an 11 percent decrease in Adjusted EBITDA for the year ended December 31, 2017 compared to the year ended December 31, 2016.

Revenue

Revenue by service line is as follows:

	Year Ended
	December 31,
(In millions)	2018		2017		Growth				Acquired				Organic
Residential Pest Control	$	655	$	613	$	42	7	%	$	15	2	%	$	27	4	%
Commercial Pest Control		317		255		62	24	%		66	26	%		(4)	(2)	%
Termite and Home Services		599		593		6	1	%		2	—	%		4	1	%
Other		84		81		3	3	%		—	—	%		3	3	%
Total revenue	$	1,655	$	1,541	$	113	7	%	$	84	5	%	$	30	2	%
	Year Ended
	December 31,
(In millions)	2017		2016		Growth				Acquired				Organic
Residential Pest Control	$	613	$	621	$	(8)	(1)	%	$	7	1	%	$	(15)	(2)	%
Commercial Pest Control		255		255		0	—	%		1	—	%		(1)	—	%
Termite and Home Services		593		571		22	4	%		3	1	%		19	3	%
Other		81		77		4	5	%		—	—	%		4	5	%
Total revenue	$	1,541	$	1,524	$	18	1	%	$	10	1	%	$	7	—	%

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Year Ended December 31, 2018 Compared to Year Ended December 31, 2017

Residential pest control revenue increased seven percent. Organic residential pest control revenue increased four percent, primarily reflecting the impact of new unit sales and operational improvements in start rates and completion rates. Residential pest control revenue also increased two percent from acquisitions completed during the year.

Commercial pest control revenue increased 24 percent, primarily driven by the impact of the Copesan and other acquisitions. Organic commercial pest control revenue decreased two percent, primarily reflecting a decline in services volume.

Termite revenue, including the wildlife exclusion, crawl space encapsulation and attic insulation products that are managed as a component of our termite line of business, increased one percent, primarily resulting from increases in core termite, wildlife exclusion and attic insulation. In 2018, termite renewal revenue comprised 48 percent of total termite revenue, while the remainder consisted of termite new unit revenue. Termite revenue benefited approximately $2 million from a one-time acceleration of revenue in the fourth quarter of 2018 to conform our accounting method for a small sub-set of our customers to those adopted under ASC 606, more than offset by the impact of an initiative to upgrade our bait stations in 2017.

Termite activity is unpredictable in its nature. Factors that can impact termite activity include conducive weather conditions and consumer awareness of termite swarms.

Year Ended December 31, 2017 Compared to Year Ended December 31, 2016

Residential pest control revenue decreased one percent. Organic pest control revenue decreased two percent and was significantly impacted by a $19 million organic revenue decline associated with Alterra. Excluding Alterra, organic pest control revenue growth was $3 million and less than one percent.

Commercial pest control revenue was consistent with the year ended December 31, 2016.

Termite revenue, including the wildlife exclusion, crawl space encapsulation and attic insulation products that are managed as a component of our termite line of business, increased four percent. In 2017, termite renewal revenue comprised 49 percent of total termite revenue, while the remainder consisted of termite new unit revenue. Organic termite revenue increased three percent, reflecting an increase in core termite, wildlife exclusion and attic insulation sales and an impact from our initiative to upgrade bait monitoring stations for a small subset of our customers.

Hurricanes Harvey and Irma negatively impacted revenue in the year ended December 31, 2017 by approximately $4 million as the result of 53 branches, primarily in Texas and Florida, being temporarily closed for a period of time during August and September.

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Adjusted EBITDA

The following table provides a summary of changes in the segment’s Adjusted EBITDA:

(In millions)
Year Ended December 31, 2016	$	372
Impact of change in revenue		10
Impact of Hurricanes		(3)
Production labor		(11)
Fuel prices		4
Vehicles and insurance program		(6)
Damage claims		(10)
Technology costs		(2)
Sales and marketing costs		(20)
Other		(5)
Year Ended December 31, 2017	$	330
Impact of change in revenue		36
Acquisition selling and administrative expenses		(14)
Bad debt		8
Chemicals and materials		6
Sales and marketing costs		(11)
Incentive compensation		(5)
Production labor		(3)
Fuel prices		(4)
Damage claims		(3)
Spin-off dis-synergies		(5)
Investments in growth		(6)
Other		2
Year Ended December 31, 2018	$	333

Year Ended December 31, 2018 Compared to Year Ended December 31, 2017

The impact of the change in revenue on Adjusted EBITDA reflects the increase in relatively low margin revenue from our acquisition of Copesan. We expect the Adjusted EBITDA contribution from Copesan and other acquisition revenues to increase in the future  as we continue to drive synergies from Copesan and other acquisitions, leveraging world-class service capabilities from Copesan and our service partners, and working towards systematically incorporating those service capabilities into our owned branch locations. Additionally, we incurred incremental selling and administrative expenses as a result of the acquisitions completed during the year. The decrease in bad debt expense was driven by enhanced credit policies and collection rates. The decrease in chemicals and materials was driven by sourcing savings. The increase in sales and marketing costs was driven by targeted investments to drive sales growth. The increase in production laborresulted from higher technician incentive and overtime pay due to more work orders than anticipated principally in the third quarter, driven, in part, by an initiative to increase route completion, higher sales and improved sales start rates. The increase in damage claims was driven by increased termite warranty claims, primarily in the Gulf Coast region. The increase in spin-off dis-synergies represent increased corporate allocations to Terminix as a result of the American Home Shield spin-off. The increase in investments in growth includes our partnership with Salesforce to replace legacy operating systems.

We expect total dis-synergies in 2019 to impact Terminix Adjusted EBITDA by approximately $16 million. In 2018, we announced our partnership with Salesforce to replace our legacy operating systems. We expect to incur incremental operating costs in 2019 of approximately $9 million in connection with this project.

Year Ended December 31, 2017 Compared to Year Ended December 31, 2016

The aforementioned hurricane-related revenue loss negatively impacted Adjusted EBITDA in 2017 by $3 million. The increase in production labor was driven by investments in field operations focused on improving safety, customer service and retention. The increase in our insurance programs was principally driven by an increase in the number of company-owned sales vehicles. The increase in damage claims was driven by increased termite warranty claims. The increase in technology costs was driven by investments to improve our customers’ experiences through technology. The increase in sales and marketing costs was driven by investments to grow and train our sales force, higher commissions attributable to the growth in core termite, wildlife exclusion, attic insulation and pest sales and incremental marketing investments.

There were $1 million of acquisition-related costs added back to Adjusted EBITDA for the year ended December 31, 2016 to conform to the current period presentation.

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ServiceMaster Brands Segment

The ServiceMaster Brands segment, which consists of the ServiceMaster Restore (restoration), ServiceMaster Clean (commercial cleaning), Merry Maids (residential cleaning), Furniture Medic (cabinet and furniture repair) and AmeriSpec (home inspection) businesses, reported a 15 percent increase in revenue and a two percent increase in Adjusted EBITDA for the year ended December 31, 2018 compared to the year ended December 31, 2017. The ServiceMaster Brands segment reported a six percent increase in revenue and a 10 percent increase in Adjusted EBITDA for the year ended December 31, 2017  compared to the year ended December 31, 2016.  

Revenue

Revenue by service line is as follows:

	Year Ended December 31,						% of Revenue
(In millions)	2018		2017		2016		2018		2017		2016
Royalty Fees	$	132	$	127	$	120	54	%	60	%	60	%
Company-Owned Merry Maids Branches		—		—		6	—	%	—	%	3	%
Commercial Cleaning National Accounts		65		53		43	26	%	25	%	22	%
Sales of Products		16		16		16	6	%	7	%	8	%
Other		32		17		15	13	%	8	%	7	%
Total revenue	$	244	$	212	$	200	100	%	100	%	100	%

Year Ended December 31, 2018 Compared to Year Ended December 31, 2017

The increase in royalty fees was primarily driven by higher restoration services. Royalty fees from restoration services in 2018 benefited from area-wide events, such as hurricanes Florence and Michael and California wildfires. The increase in revenue from commercial cleaning national accounts was driven by increased sales activity. The increase in other was primarily driven by the recognition of approximately $14 million of national advertising fund franchisee contributions as revenue pursuant to our adoption of ASC 606 that took effect on January 1, 2018. Prior to 2018, contributions to the national advertising fund by our franchisees were treated as an offset to advertising expense. The adoption had no impact on Adjusted EBITDA.

Recovery activity is unpredictable in its nature. Factors that can impact recovery activity include the occurrence of severe weather conditions.

Year Ended December 31, 2017 Compared to Year Ended December 31, 2016

The increase in royalty fees was primarily driven by higher restoration services. Royalty fees from restoration services in 2017 were benefited by hurricanes Harvey and Irma. The decline in revenue from company-owned Merry Maids branches was attributable to the branch conversions, which were completed in 2016. The increase in revenue from commercial cleaning national accounts was driven by increased sales activity.

Adjusted EBITDA

The following table provides a summary of changes in the segment’s Adjusted EBITDA:

(In millions)
Year Ended December 31, 2016	$	79
Impact of change in revenue		8
Sale of Merry Maids branches		1
Sales and marketing costs		(1)
Other		1
Year Ended December 31, 2017	$	87
Impact of change in revenue		6
Spin-off dis-synergies		(1)
Other		(3)
Year Ended December 31, 2018	$	89

Year Ended December 31, 2018 Compared to Year Ended December 31, 2017

The impact of the change in revenue reflected an increase in high margin royalty fees, as well as relatively low margin revenue from commercial cleaning national accounts and the recognition of national advertising fund contributions from franchisees as revenue upon our adoption of ASC 606 on January 1, 2018 of $14 million with an equal and offsetting amount recognized in Sales

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and marketing expense with no net effect on Adjusted EBITDA.The increase in spin-off dis-synergies represent primarily increased corporate allocations to ServiceMaster Brands as a result of the American Home Shield spin-off.

We expect total dis-synergies in 2019 to impact ServiceMaster Brands Adjusted EBITDA by approximately $2 million.

Year Ended December 31, 2017 Compared to Year Ended December 31, 2016

The impact of the increase in revenue was driven by the increase in royalty fees and relatively low margin revenue from commercial cleaning national accounts. The reduction in revenue from company-owned Merry Maids branches was more than offset by cost reductions resulting in a $1 million favorable impact on Adjusted EBITDA.

Corporate

Corporate reported an  $8 million increase in Adjusted EBITDA for the year ended December 31, 2018 compared to the year ended December 31, 2017. Corporate reported a $4 million increase in Adjusted EBITDA for the year ended December 31, 2017 compared to the year ended December 31, 2016.

Adjusted EBITDA

The following table provides a summary of changes in Corporate’s Adjusted EBITDA:

(In millions)
Year Ended December 31, 2016	$	(3)
Insurance program		4
Year Ended December 31, 2017	$	1
Insurance program		9
Other		(2)
Year Ended December 31, 2018	$	9

Year Ended December 31, 2018 Compared to Year Ended December 31, 2017

Corporate reported an $8 million increase in Adjusted EBITDA for the year ended December 31, 2018 compared to the year ended December 31, 2017. The year ended December 31, 2018 included reduced reserves in our automobile, general liability and workers’ compensation insurance program of $9 million driven by improved claims management and favorable claims results in 2018.

Year Ended December 31, 2017 Compared to Year Ended December 31, 2016

Corporate reported a $4 million increase in Adjusted EBITDA for the year ended December 31, 2017 compared to the year ended December 31, 2016. The year ended December 31, 2016 included increased reserves in our automobile, general liability and workers’ compensation insurance program of $4 million driven by unfavorable claims trends, which were impacted by a charge of $3 million in connection with civil claims related to an incident at a family’s residence in Palm Beach County, Florida (an amount equal to our insurance deductibles under our general liability insurance program). There were no material changes to reserves in our automobile, general liability and workers’ compensation insurance program for the year ended December 31, 2017.

Costs Historically Allocated to American Home Shield

We have historically incurred the cost of certain corporate-level activities which we performed on behalf of our businesses, including American Home Shield, such as executive functions, communications, public relations, finance and accounting, tax treasury, internal audit, human resources operations and benefits, risk management and insurance, supply management, real estate management, legal, marketing, facilities, information technology and other general corporate support services. The cost of such activities were historically allocated to our segments, including American Home Shield. Certain corporate expenses which were historically allocated to the American Home Shield segment are not permitted to be classified as discontinued operations under GAAP (“Historically Allocated Services”). Such Historically Allocated Services amounted to $33 million, $44 million and $42 million for the years ended December 31, 2018, 2017 and 2016, respectively, and are included in Corporate through the date of the Separation.

On the date of the spin-off, where it was practicable, employees who provided Historically Allocated Services to the American Home Shield business were separated from us and transferred to Frontdoor.

The costs of Historically Allocated Services which were not transferred to Frontdoor will be borne by our remaining businesses in the future as dis-synergies. We estimate these dis-synergies to be approximately $5 million in 2018 and expect total dis-synergies to be approximately $18 million in 2019.

Liquidity and Capital Resources

Liquidity

We are highly leveraged, and a substantial portion of our liquidity needs are due to service requirements on our significant indebtedness. The Credit Facilitiescontain covenants that limit or restrict our ability, including the ability of certain of our subsidiaries, to incur additional indebtedness, repurchase debt, incur liens, sell assets, make certain payments (including dividends)

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and enter into transactions with affiliates. As of December 31, 2018, we were in compliance with the covenants under the agreements that were in effect on such date.

Our ongoing liquidity needs are expected to be funded by cash on hand, net cash provided by operating activities and, as required, borrowings under theCredit Facilities. We expect that cash provided from operations and available capacity under the Revolving Credit Facility will provide sufficient funds to operate our business, make expected capital expenditures and meet our liquidity requirements for the following 12 months, including payment of interest and principal on our debt. Cash and short- and long-term marketable securities, including our investment in frontdoor, inc., totaled $690 million as of December 31, 2018, compared with $213 million as of December 31, 2017. As of December 31, 2018, there were  $33 million of letters of credit outstanding and $267 million of available borrowing capacity under the Revolving Credit Facility. The letters of credit are posted to satisfy collateral requirements under our automobile, general liability and workers’ compensation insurance program and fuel swap contracts.

On February 23, 2016, our board of directors authorized a three-year share repurchase program, under which we could repurchase up to $300 million of outstanding shares of our common stock. As of December 31, 2018, we had repurchased $145 million of outstanding shares under this program, which is included in treasury stock on the consolidated statements of financial position.  On February 19, 2019, our board of directors approved a three-year extension of the share repurchase plan allowing for $150 million of repurchases though February 19, 2022. Under the share repurchase program, we may repurchase shares in accordance with all applicable securities laws and regulations, including Rule 10b-18 of the Securities Exchange Act of 1934, as amended. The extent to which we repurchase our shares, and the timing and manner of such repurchases, will depend upon a variety of factors, including market conditions, regulatory requirements and other corporate considerations, as determined by us. The repurchase program may be suspended or discontinued at any time.  We expect to fund the share repurchases from net cash provided from operating activities.  The share repurchase program is part of our capital allocation strategy that focuses on sustainable growth and maximizing stockholder value.

As of December 31, 2018, we had posted $31 million in letters of credit, which were issued under the Revolving Credit Facility, and $89 million of cash, which is included in Restricted cash on the consolidated statements of financial position, as collateral under our automobile, general liability and workers’ compensation insurance program. We may from time to time change the amount of cash or marketable securities used to satisfy collateral requirements under our automobile, general liability and workers’ compensation insurance program. The amount of cash or marketable securities utilized to satisfy these collateral requirements will depend on the relative cost of the issuance of letters of credit under the Revolving Credit Facility and our cash position. Any change in cash or marketable securities used as collateral would result is a corresponding change in our available borrowing capacity under the Revolving Credit Facility.

Additionally, under the terms of our fuel swap contracts, we are required to post collateral in the event the fair value of the contracts exceeds a certain agreed upon liability level and in other circumstances required by the agreement with the counterparty. As of December 31, 2018, the estimated fair value of our fuel swap contracts was a net liabilityof $4 million, and we had posted $2 million in letters of credit as collateral under our fuel hedging program, which were also issued under the Revolving Credit Facility. The continued use of letters of credit for this purpose in the future could limit our ability to post letters of credit for other purposes and could limit our borrowing availability under the Revolving Credit Facility. However, we do not expect the fair value of the outstanding fuel swap contracts to materially impact our financial position or liquidity.

We may from time to time repurchase or otherwise retire or extend our debt and/or take other steps to reduce our debt or otherwise improve our financial position, results of operations or cash flows. These actions may include open market debt repurchases, negotiated repurchases, other retirements of outstanding debt and/or opportunistic refinancing of debt. The amount of debt that may be repurchased or otherwise retired or refinanced, if any, will depend on market conditions, trading levels of our debt, our cash position, compliance with debt covenants and other considerations.

The Company currently holds approximately 16.7 million shares of Frontdoor common stock with a fair value of approximately $445 million as of December 31, 2018. The Company currently intends to responsibly dispose of all of the Frontdoor common stock by June 14, 2019 to reduce debt in accordance with terms set forth in a private letter ruling with the IRS governing the tax-free status of the Distribution.

Refinancing of Indebtedness

In connection with the Separation and in accordance with the terms set forth in a private letter ruling with the IRS governing the tax-free status of the Distribution related to a debt-for-debt exchange,  we borrowed an aggregate principal amount of $1 billion under a short-term credit facility on August 1, 2018, the proceeds of which were used to prepay $982 million aggregate principal amount of term loans outstanding under our senior secured term loan facility. Such prepayment resulted in a loss on extinguishment of debt of $10 million for the year ended December 31, 2018. On August 16, 2018, Frontdoor incurred in favor of the Company $350 million aggregate principal of 6.75% Senior Notes due 2026 and a $650 million senior secured term loan facility, and obtained a $250 million senior secured revolving credit facility. We then transferred and assigned our rights and obligations in respect of Frontdoor’s senior notes and senior secured term loan facility to the lender under such short-term credit facility through a debt-for-debt exchange to satisfy our obligations thereunder.

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On October 1, 2018, in connection with the Separation, Frontdoor’s senior secured term loan facility and senior notes were included in the transfer of assets and liabilities to Frontdoor, reducing the Company’s total long-term debt by approximately $1 billion.

On September 18, 2017, we purchased $13 million in aggregate principal amount of our 7.25% notes maturing in 2038 at a price of 104.625% of the principal amount using available cash. On May 11, 2017, we purchased $17 million in aggregate principal amount of our 7.25% notes maturing in 2038 at a price of 97% of the principal amount using available cash. The repurchased notes were delivered to the trustee for cancellation. In connection with these partial repurchases, we recorded a loss on extinguishment of debt of $6 million in the year ended December 31, 2017.

On November 8, 2016, we entered into a $1,650 million Term Loan Facility and a $300 million Revolving Credit Facility and sold $750 million of 2024 Notes. Borrowings under the Term Loan Facility and the 2024 Notes were used to repay the remaining outstanding $2,356 million in aggregate principal amount of the Old Term Loan Facility. In connection with the repayment, we recorded a loss on extinguishment of debt of $32 million in the year ended December 31, 2016, which includes the write-off of $14 million of original issue discount and $18 million of debt issuance costs. In addition, $38 million of proceeds was used to pay debt issuance costs of $34 million and original issue discount of $4 million in connection with the Term Loan Facility, the Revolving Credit Facility and the 2024 Notes.

On November 7, 2016, we entered into a seven-year interest rate swap agreement effective November 8, 2016. The notional amount of the agreement was $650 million. Under the terms of the agreement, we will pay a fixed rate of interest of 1.493% on the $650 million notional amount, and we will receive a floating rate of interest (based on one-month LIBOR, subject to a floor of zero percent) on the notional amount. Therefore, during the term of the agreement, the effective interest rate on $650 million of the Term Loan Facility is fixed at a rate of 1.493%, plus the incremental borrowing margin of 2.50%. On November 8, 2016, the Company terminated the then-existing interest rate swap agreements and paid $10 million in connection with the terminations.

Fleet and Equipment Financing Arrangements

We have entered into a fleet management services agreement (the “Fleet Agreement”) which, among other things, allows us to obtain fleet vehicles through a leasing program. We expect to fulfill substantially all of our vehicle fleet needs through the leasing program under the Fleet Agreement. For the year ended December 31, 2018,we acquired $32 million of vehicles through the leasing program under the Fleet Agreement. All leases under the Fleet Agreement are capital leases for accounting purposes. The lease rental payments include an interest component calculated using a variable rate based on one-month LIBOR plus other contractual adjustments and a borrowing margin totaling 2.45%. We have no minimum commitment for the number of vehicles to be obtained under the Fleet Agreement. We anticipate new lease financings for the full year 2019 will range from approximately $35 million to $45 million.

Limitations on Distributions and Dividends by Subsidiaries

We are a holding company, and as such have no independent operations or material assets other than ownership of equity interests in our subsidiaries. We depend on our subsidiaries to distribute funds to us so that we may pay obligations and expenses, including satisfying obligations with respect to indebtedness. The ability of our subsidiaries to make distributions and dividends to us depends on their operating results, cash requirements and financial condition and general business conditions, as well as restrictions under the laws of our subsidiaries’ jurisdictions.

The agreements governing the Credit Facilities may restrict the ability of our subsidiaries to pay dividends, make loans or otherwise transfer assets to us. Further, our subsidiaries are permitted under the terms of the Credit Facilities and other indebtedness to incur additional indebtedness that may restrict or prohibit the making of distributions, the payment of dividends or the making of loans by such subsidiaries to us.

Furthermore, there are third-party restrictions on the ability of certain of our subsidiaries to transfer funds to us. These restrictions are related to a subsidiary borrowing arrangement at our financing subsidiary.  As of December 31, 2018, the total net assets subject to these third-party restrictions was $23 million. We expect that such limitations will be in effect for the foreseeable future. None of our subsidiaries are obligated to make funds available to us through the payment of dividends.

We previously considered the earnings in our non-U.S. subsidiaries to be indefinitely reinvested and, accordingly, recorded no deferred income taxes. The Act imposes a one-time tax (“Transition Tax”) on undistributed and previously untaxed post-1986 foreign earnings and profits, as determined in accordance with U.S. tax principles, of certain foreign owned corporations owned by U.S. stockholders.While the Transition Tax resulted in all pre-2018 undistributed foreign earnings being subject to U.S. tax, an actual repatriation from our non-U.S. subsidiaries could still be subject to additional foreign withholding taxes and U.S. state taxes. Included in our December 31, 2017 U.S. income tax provision is less than $1 million in Transition Tax.The amount of cash associated with indefinitely reinvested foreign earnings was approximately $30 million and $29 million as of December 31, 2018 and 2017, respectively.

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Cash Flows

Cash flows from operating, investing and financing activities, as reflected in the accompanying consolidated statements of cash flows, are summarized in the following table.

	Year Ended December 31,
(In millions)	2018		2017		2016
Net cash provided from (used for):
Operating activities	$	229	$	204	$	148
Investing activities		(250)		(79)		(79)
Financing activities		(350)		(147)		(102)
Discontinued operations		121		198		122
Effect of exchange rate changes on cash		(1)		1		—
Cash increase (decrease) during the period	$	(250)	$	177	$	89

Operating Activities

Net cash provided from operating activities from continuing operations increased$25 million to $229 million for the year ended December 31, 2018 compared to $204 million for the year ended December 31, 2017 and $148 million for the year ended December 31, 2016.  

Net cash provided from operating activities in 2018 comprised $217 million in earnings adjusted for non-cash charges, offset, in part, by $2 million in payments related to fumigation matters and a $13 million decrease in cash required for working capital (a $4 million increase excluding the working capital impact of accrued interest and taxes). For the year ended December 31, 2018, working capital requirements were favorably impacted by the timing of income tax payments.

Net cash provided from operating activities in 2017 comprised $241 million in earnings adjusted for non-cash charges, offset, in part, by $12 million in payments related to fumigation matters and a $25 millionincrease in cash required for working capital (an  $8 million increaseexcluding the working capital impact of accrued interest and taxes). For the year ended December 31, 2017, working capital requirements were unfavorably impacted by the timing of income tax payments.

Net cash provided from operating activities in 2016 comprised $271 million in earnings adjusted for non-cash charges, offset, in part, by $90 million in payments related to fumigation matters and a $33 million increase in cash required for working capital (a $33 millionincrease excluding the working capital impact of accrued interest, restructuring and taxes). For the year ended December 31, 2016, working capital requirements were negatively impacted bytiming of payments related to self-insured claims.

Investing Activities

Net cash used for investing activities from continuing operations was $250 million for the year ended December 31, 2018compared to $79 million for the year ended December 31, 2017 and $79 million for the year ended December 31, 2016.

Capital expenditures decreased to $49 million ($41 million, net of government grants) in 2018 from $68 million ($66 million, net of government grants) in 2017and increased from  $46 million in 2016 and included recurring capital needs, investments in our new Global Service Centerand information technology projects. Approximately $21 million of capital expenditures related to our Global Service Center relocation were funded by a tenant improvement allowance. We anticipate capital expenditures for the full year 2019 will range from $35million to $45 million, reflecting our partnership with Salesforce to upgrade our technology platforms and additional recurring capital needs.  We expect to fulfill our ongoing vehicle fleet needs through vehicle capital leases.  We have no additional material capital commitments at this time.

Proceeds from the sale of equipment and other assets was $2 million, $4 million and $8 million in 2018, 2017 and 2016, respectively, primarily driven by the branch conversions at Merry Maids in 2016. The branches were sold for a total purchase price of $9 million in 2016. In 2016, we received cash of $6 million, and provided financing of $2 million, respectively. As of October 10, 2016, the branch conversion process was complete.

Cash payments for acquisitions totaled  $191 million in 2018 compared with $13 million in 2017 and $34 million  in 2016. In 2018, we completed 20 acquisitions, including Copesan, a Terminix franchisee and a ServiceMaster Restore master distributor within ServiceMaster Brands. In 2017, consideration given for the purchase of a master distributor and for tuck-in acquisitions consisted of cash payments of $13 million and deferred payments of $3 million.  In 2016, we completed several pest control and termite acquisitions.  We expect to continue our tuck-in acquisition program at Terminix and to periodically evaluate other strategic acquisitions in the United States and internationally.

Cash flows used for purchases of available-for-sale securities in 2017were $2 million.

Cash flows used for notes receivable, net, were $20 million, $2 million and $4 million in 2018, 2017 and 2016, respectively, and were a result of increased financing provided by our financing subsidiary to our franchisees and retail customers of our operating units and other long-term financing arrangements.  

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Financing Activities

Net cash used for financing activities from continuing operations was $350 million for the year ended December 31, 2018 compared to $147 million for the year ended December 31, 2017 and $102 million for the year ended December 31, 2016.

During 2018, we completed a debt-for-debt exchange with Frontdoor which resulted in $1 billion of borrowings and $1 billion of repayments of long-term debt. In addition, we repaid $114 million of other debt, including $79 million to repay our 2018 Notes upon their maturity.  In completing the spin-off, we contributed $242 million to Frontdoor. We also received $7 million from the issuance of common stock upon the exercise of stock options.

During 2017, we made scheduled principal payments on long-term debt of $61 million, purchased $30 million in aggregate principal amount of our 7.25% notes maturing in 2038 using available cash, repurchased $85 million of common stock and received $30 million from the issuance of common stock upon the exercise of stock options and shares issued under the Employee Stock Purchase Plan.

During 2016,  we entered into a $1,650 Term Loan Facility and sold $750 million of 2024 Notes and used the proceeds to repay the remaining outstanding $2,356 million in aggregate principal amount of the Old Term Facility. Additionally, we made scheduled principal payments on long-term debt of $60 million, paid $4 million in original issue discount, paid $34 million in debt issuance costs, repurchased $60 million of common stock and received $13 million from the issuance of common stock through the exercise of stock options and the sale of shares under the Employee Stock Purchase Plan.

Contractual Obligations

The following table presents our contractual obligations and commitments as of December 31, 2018.

(In millions)	Total		Less than 1 Yr		1 - 3 Yrs		3 - 5 Yrs		More than 5 Yrs
Principal repayments*	$	1,734	$	30	$	60	$	647	$	997
Capital leases*		92		31		46		14		1
Estimated interest payments(1)		498		74		140		133		151
Non-cancelable operating leases(2)		146		17		36		25		67
Purchase obligations(3)		57		27		20		10		—
Insurance claims*		176		55		57		23		42
Other, including deferred compensation trust*		8		1		1		2		4
Total amount	$	2,711	$	236	$	359	$	854	$	1,262

__________________________________

*These items are reported in the consolidated statements of financial position.

(1) These amounts represent future interest payments related to existing debt obligations based on fixed and variable interest rates and principal maturities specified in the associated debt agreements. As of December 31, 2018, payments related to variable debt are based on applicable rates at December 31, 2018 plus the specified margin in the associated debt agreements for each period presented. As of December 31, 2018, the estimated debt balance (including capital leases) as of each fiscal year end from 2019 through 2022 is $1,764 million, $1,726 million, $1,659 million, $1,647 million and $998 million, respectively. The weighted-average interest rate on the estimated debt balances at each fiscal year end from 2019 through 2022 is expected to be 5.0 percent. See Note 12 to the consolidated financial statements for the terms and maturities of existing debt obligations.

(2) These amounts primarily represent future payments relating to real estate operating leases. See Note 9 to the consolidated financial statements for additional discussion of our restructuring costs. A portion of our vehicle fleet and some equipment are leased through cancelable operating leases and are therefore excluded in the table above.

(3) These obligations include commitments for various products and services including, among other things, inventory purchases, telecommunications services, marketing and advertising services and other professional services. Arrangements are considered purchase obligations if a contract specifies all significant terms, including fixed or minimum quantities to be purchased, a pricing structure and approximate timing of the transactions. Most arrangements are cancelable without a significant penalty and with short notice (usually 30‑120 days) and amounts reflected above include our minimum contractual obligation (inclusive of applicable cancellation penalties). For obligations with significant penalties associated with termination, the minimum required expenditures over the term of the agreement have been included in the table above.

Due to the uncertainty with respect to the timing of future cash flows associated with unrecognized tax benefits at December 31, 2018, we are unable to reasonably estimate the period of cash settlement with the respective taxing authority. Accordingly, $15 million of unrecognized tax benefits have been excluded from the contractual obligations table above. See the discussion of income taxes in Note 6 to the consolidated financial statements.

Financial Position—Continuing Operations

The following discussion describes changes in our financial position from December 31, 2017 to December 31, 2018.

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An investment in Frontdoor was recorded at fair value based on Frontdoor’s stock price on December 31, 2018 for the common shares of Frontdoor retained after the American Home Shield spin-off.

Receivables increased from prior year levels, primarily related to acquisitions at Terminix.

Prepaid expenses and other assets decreased due to a change in the timing of income tax payments.

Property and equipment decreased from prior year levels, reflecting purchases for recurring capital needs and information technology projects and the acquisition of vehicles under the Fleet Agreement, more than offset by depreciation expense.

Goodwill and intangible assets, primarily trade names, service marks and trademarks, net, increased from prior year levels due to several pest control and termite acquisitions, the purchase of a Terminix franchisee and the purchase of a master distributor. See Notes 5 and 7 to the consolidated financial statements for more details.

Restricted cash represents amounts posted as collateral under our automobile, general liability and workers’ compensation insurance program.

Notes receivable increased due to an increase in long-term financing arrangements.

Current Deferred customer acquisition costs decreased and long-term Deferred customer acquisition costs increased as a result of our adoption of ASC 606 on January 1, 2018.

Payroll and related expenses increased from prior year levels reflecting an increase in accrued payroll and incentive compensation expense.

Deferred revenue increased from prior year levels, primarily reflecting growth at Terminix.

The current portion of long-term debt and long-term debt decreased from prior year levels, primarily due to the prepayment of approximately $982 million aggregate principal amount of term loans outstanding on August 1, 2018 and repayment of $79 million of our 2018 Notes on March 1, 2018. See Note 12 to the consolidated financial statements for more details.

Deferred taxes increased from prior year levels, primarily due to the basis differences related to intangible assets. See Note 6 to the consolidated financial statements for more details.

Total stockholders’ equity was $2,204 million as of December 31, 2018 compared to $1,167 million as of December 31, 2017. The increase was primarily driven by the $1,078 million of net liabilities distributed to Frontdoor. See the consolidated statements of stockholders’ equity for further information.

Off-Balance Sheet Arrangements

As of December 31, 2018, we did not have any significant off-balance sheet arrangements.

We do not have any relationships with unconsolidated entities or financial partnerships, such as entities often referred to as structured finance or special purpose entities, established for the purpose of facilitating off- balance sheet arrangements or other contractually narrow or limited purposes. Accordingly, we are not materially exposed to any financing, liquidity, market or credit risk that could arise if we had engaged in such relationships.

Critical Accounting Policies and Estimates

The preparation of the consolidated financial statements requires management to make certain estimates and assumptions required under GAAP which may differ from actual results. The following are our most critical accounting policies, which are those that require management’s most difficult, subjective and complex judgments, requiring the need to make estimates about the effect of matters that are inherently uncertain and may change in subsequent periods. The following discussion is not intended to represent a comprehensive list of our accounting policies. For a detailed description of the application of these and other accounting policies, see Note 2 to the consolidated financial statements included in this Annual Report on Form 10-K.

Self-insurance Accruals

We carry insurance policies on insurable risks at levels which we believe to be appropriate, including workers’ compensation, auto and general liability risks. We purchase insurance from third-party insurance carriers. These policies typically incorporate significant deductibles or self-insured retentions. We are responsible for all claims that fall within the retention limits. In determining our accrual for self-insured claims, we use historical claims experience to establish both the current year accrual and the underlying provision for future losses. This actuarially determined provision and related accrual include both known claims, as well as incurred but not reported claims. We adjust our estimate of accrued self-insured claims when required to reflect changes based on factors such as changes in health care costs, accident frequency and claim severity. We believe the use of actuarial methods to account for these liabilities provides a consistent and effective way to measure these highly judgmental accruals. However, the use of any estimation technique in this area is inherently sensitive given the magnitude of claims involved and the length of time until the ultimate cost is known. We believe our recorded obligations for these expenses are consistently measured. Nevertheless, changes in healthcare costs, accident frequency and claim severity can materially affect the estimates for these liabilities.

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Income Taxes

We record deferred income tax balances based on the net tax effects of temporary differences between the carrying value of assets and liabilities for financial reporting purposes and income tax purposes.  Based on the evaluation of all available information, the Company recognizes future tax benefits, such as net operating loss carryforwards, to the extent that realizing these benefits is considered more likely than not.  We record valuation allowances against our deferred tax assets, when necessary. Realization of deferred tax assets (such as net operating loss carry-forwards) is dependent on future taxable earnings and is therefore uncertain. At least quarterly, we assess the likelihood that our deferred tax asset balance will be recovered from future taxable income. Significant judgment is required in evaluating the need for and magnitude of appropriate valuation allowances against deferred tax assets.

On an interim basis, we estimate what our effective tax rate will be for the full fiscal year. This estimated annual effective tax rate is then applied to the year-to-date income before income taxes, excluding infrequently occurring or unusual items, to determine the year-to-date income tax expense. The income tax effects of infrequent or unusual items are recognized in the interim period in which they occur. As the year progresses, we continually refine our estimate based upon actual events and earnings by jurisdiction during the year. This continual estimation process periodically results in a change to our expected effective tax rate for the fiscal year. When this occurs, we adjust the income tax provision during the quarter in which the change in estimate occurs.  Our current and deferred tax provisions are based on estimates and assumptions that could differ from the final positions reflected in our income tax returns. We adjust our current and deferred tax provisions based on our income tax returns which are generally filed in the third or fourth quarters of the subsequent year.

Our income tax returns are audited by U.S. state, U.S. federal and foreign tax authorities, and we are typically engaged in various tax examinations at any given time. Uncertain tax positions often arise due to uncertainty or differing interpretations of the application of tax rules throughout the various jurisdictions in which we operate. On a quarterly basis, we evaluate the probability that a tax position will be effectively sustained and the appropriateness of the amount recognized for uncertain tax positions based on factors including changes in facts or circumstances, changes in tax law, settled audit issues and new audit activity. Changes in our assessment may result in the recognition of a tax benefit or an additional charge to the tax provision in the period our assessment changes. While management believes that these judgments and estimates are appropriate and reasonable under the circumstances, actual resolution of these matters may differ from recorded estimated amounts.  We recognize interest and penalties related to income tax matters in income tax expense.  

Property and Equipment, Intangible Assets and Goodwill

Fixed assets and intangible assets with finite lives are depreciated and amortized on a straight‑line basis over their estimated useful lives. These lives are based on our previous experience for similar assets, potential market obsolescence and other industry and business data. As required by accounting standards for the impairment or disposal of long‑lived assets, our fixed assets and finite‑lived intangible assets are tested for recoverability whenever events or changes in circumstances indicate their carrying amounts may not be recoverable. If the carrying value is no longer recoverable based upon the undiscounted future cash flows of the asset, an impairment loss would be recognized equal to the difference between the carrying amount and the fair value of the asset. Changes in the estimated useful lives or in the asset values could cause us to adjust its book value or future expense accordingly.

As required under accounting standards for goodwill and other intangibles, goodwill is not subject to amortization, and intangible assets with indefinite useful lives are not amortized until their useful lives are determined to no longer be indefinite. Goodwill and intangible assets that are not subject to amortization are subject to assessment for impairment by applying a fair‑value based test on an annual basis or more frequently if circumstances indicate a potential impairment. Goodwill and indefinite-lived intangible assets, primarily our trade names, are assessed annually for impairment during the fourth quarter or earlier upon the occurrence of certain events or substantive changes in circumstances. Our goodwill is assigned to two reporting units: Terminix and ServiceMaster Brands. The October 1, 2018 estimated fair values for both reporting units were substantially in excess of their respective carrying values, and we do not believe the reporting units were at risk of impairment as of December 31, 2018. Our 2018, 2017 and 2016 annual impairment analyses, which were performed as of October 1 of each year, did not result in any goodwill or trade name impairments to continuing operations.

Stock-Based Compensation

Stock-based compensation expense for stock options is estimated at the grant date based on an award’s fair value as calculated by the Black-Scholes option-pricing model and is recognized as expense over the requisite service period. The Black-Scholes model requires various highly judgmental assumptions including expected volatility and option life. If any of the assumptions used in the Black-Scholes model change significantly, stock-based compensation expense for future grants may differ materially from that recorded in the current period related to options granted to date. In addition, we estimate the expected forfeiture rate and only recognize expense for those shares expected to vest. We estimate the forfeiture rate based on historical experience. To the extent our actual forfeiture rate is different from our estimate, stock-based compensation expense is adjusted accordingly. See Note 17 to the consolidated financial statements for more details.

Contingent Liabilities

Accruals for contingent liabilities, including legal and environmental matters, are recorded when it is probable that a liability has been incurred or an asset impaired and the amount of the loss can be reasonably estimated. Liabilities accrued for legal matters

50

require judgments regarding projected outcomes and range of loss based on historical experience and recommendations of legal counsel. Liabilities for environmental matters require evaluations of relevant environmental regulations and estimates of future remediation alternatives and costs.

Newly Issued Accounting Standards

New accounting rules and disclosure requirements can significantly impact our reported results and the comparability of our financial statements. In the year ended December 31, 2018, we adopted Accounting Standards Update (“ASU”) 2014-09, “Revenue from Contracts with Customers,” ASU 2016-01, “Recognition and Measurement of Financial Assets and Financial Liabilities,” ASU 2017-01, “Business Combinations (Topic 805): Clarifying the Definition of a Business,”  ASU 2017-09, “Stock Compensation – Scope of Modification Accounting,” and ASU 2018-02, “Income Statement – Reporting Comprehensive Income (Topic 220): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income.” See Note 2 to the consolidated financial statements for further information on these adoptions and other newly issued accounting standards.  

Information Regarding Forward-Looking Statements

This report contains forward-looking statements and cautionary statements. Forward-looking statements can be identified by the use of forward-looking terms such as “believes,” “expects,” “may,” “will,” “shall,” “should,” “would,” “could,” “seeks,” “aims,” “projects,” “is optimistic,” “intends,” “plans,” “estimates,” “anticipates” or other comparable terms. These forward-looking statements also include, but are not limited to statements regarding our intentions, beliefs, assumptions or current expectations concerning, among other things, financial position; results of operations; cash flows; prospects; growth strategies or expectations; the continuation of acquisitions, including the integration of any acquired company and risks relating to any such acquired company; fuel prices; attraction and retention of key personnel; the impact of fuel swaps; the valuation of marketable securities; estimates of accruals for self-insured claims related to workers’ compensation, auto and general liability risks; estimates of future payments under operating and capital leases; estimates on current and deferred tax provisions; the outcome (by judgment or settlement) and costs of legal or administrative proceedings, including, without limitation, collective, representative or class action litigation; and the impact of prevailing economic conditions.

Forward-looking statements are subject to known and unknown risks and uncertainties, many of which may be beyond our control. We caution you that forward-looking statements are not guarantees of future performance or outcomes and that actual performance and outcomes, including, without limitation, our actual results of operations, financial condition and liquidity, and the development of the segments in which we operate, may differ materially from those made in or suggested by the forward-looking statements contained in this report. In addition, even if our results of operations, financial condition and cash flows, and the development of the segments in which we operate, are consistent with the forward-looking statements contained in this report, those results or developments may not be indicative of results or developments in subsequent periods. A number of important factors, including, without limitation, the risks and uncertainties discussed in “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” above, could cause actual results and outcomes to differ from those reflected in the forward-looking statements. Additional factors that could cause actual results and outcomes to differ from those reflected in forward-looking statements include, without limitation:

· lawsuits, enforcement actions and other claims by third parties or governmental authorities;

· compliance with, or violation of, environmental, health and safety laws and regulations;

· cyber security breaches, disruptions or failures in our information technology systems and our failure to protect the security of personal information about our customers;

· our ability to attract and retain key personnel, including our ability to attract, retain and maintain positive relations with trained workers and third-party contractors;

· adverse weather conditions;

· weakening general economic conditions, especially as they may affect home sales, unemployment and consumer confidence or spending levels;

· our ability to generate the significant amount of cash needed to fund our operations and service our debt obligations;

· our ability to successfully implement our business strategies;

· increase in prices for fuel and raw materials, and in minimum wage levels;

· changes in the source and intensity of competition in our segments;

· our franchisees, subcontractors, third-party distributors and vendors taking actions that harm our business;

· changes in our services or products;

· our ability to protect our intellectual property and other material proprietary rights;

· negative reputational and financial impacts resulting from future acquisitions or strategic transactions;

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· laws and governmental regulations increasing our legal and regulatory expenses;

· increases in interest rates increasing the cost of servicing our substantial indebtedness;

· increased borrowing costs due to lowering or withdrawal of the ratings, outlook or watch assigned to our debt securities;

· restrictions contained in our debt agreements;

· the effects of our substantial indebtedness and the limitations contained in the agreements governing such indebtedness; and

· other factors described in this report and from time to time in documents that we file with the SEC.

You should read this report completely and with the understanding that actual future results may be materially different from expectations. All forward-looking statements made in this report are qualified by these cautionary statements. These forward-looking statements are made only as of the date of this report, and we do not undertake any obligation, other than as may be required by law, to update or revise any forward-looking or cautionary statements to reflect changes in assumptions, the occurrence of events, unanticipated or otherwise, and changes in future operating results over time or otherwise.

Comparisons of results for current and any prior periods are not intended to express any future trends, or indications of future performance, unless expressed as such, and should only be viewed as historical data.

ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The economy and its impact on discretionary consumer spending, labor wages, fuel prices and other material costs, unemployment rates, insurance costs and medical costs could have a material adverse impact on future results of operations.

We do not hold or issue derivative financial instruments for trading or speculative purposes. We have entered into specific financial arrangements, primarily fuel swap agreements and interest rate swap agreements, in the normal course of business to manage certain market risks, with a policy of matching positions and limiting the terms of contracts to relatively short durations. The effect of derivative financial instrument transactions could have a material impact on our financial statements.

Interest Rate Risk

We are exposed to the impact of interest rate changes and manage this exposure through the use of variable-rate and fixed-rate debt and by utilizing interest rate swaps.

On November 7, 2016, we entered into a seven-year interest rate swap agreement effective November 8, 2016. The notional amount of the agreement was $650 million. Under the terms of the agreement, we will pay a fixed rate of interest of 1.493% on the $650 million notional amount, and we will receive a floating rate of interest (based on one‑month LIBOR, subject to a floor of zero percent) on the notional amount. Therefore, during the term of the agreement, the effective interest rate on $650 million of the Term Loan Facility is fixed at a rate of 1.493%, plus the incremental borrowing margin of 2.50%.

Our variable rate debt is fully hedged under our interest rate swap and, therefore, we believe our exposure to interest rate fluctuations, when viewed on a net basis, is not material to our overall results of operations. Assuming all revolving loans were fully drawn as of December 31, 2018, each one percentage point change in interest rates would result in an approximate $3 million change in annual interest expense on our Revolving Credit Facility. The impact of increases in interest rates could be more significant for us than it would be for some other companies because of our substantial indebtedness.

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The following table summarizes information about our debt as of December 31, 2018 (after considering the impact of the effective interest rate swaps), including the principal cash payments and related weighted‑average interest rates by expected maturity dates based on applicable rates at December 31, 2018.

	Expected Year of Maturity																					Fair
(In millions)	2019			2020			2021			2022			2023			Thereafter			Total			Value
Debt:
Fixed rate	$	18		$	12		$	48		$	2		$	645		$	997		$	1,722		$	1,688
Average interest rate		5.0	%		5.0	%		5.0	%		5.0	%		4.0	%		5.7	%		5.0	%
Variable rate	$	43		$	27		$	19		$	10		$	4		$	1		$	103		$	103
Average interest rate		4.8	%		5.1	%		5.1	%		5.1	%		5.1	%		5.1	%		4.9	%
Interest Rate Swaps:
Receive variable/pay fixed																$	650
Average pay rate(1)																	1.5	%
Average receive rate(1)																	2.0	%

(1)Before the application of the applicable borrowing margin.

Fuel Price Risk

We are exposed to market risk for changes in fuel prices through the consumption of fuel by our vehicle fleet in the delivery of services to our customers. We expect to use approximately 14 million gallons of fuel in 2019. As of December 31, 2018, a 10 percent change in fuel prices would result in a change of approximately $3 million in our annual fuel cost before considering the impact of fuel swap contracts.

We use fuel swap contracts to mitigate the financial impact of fluctuations in fuel prices. As of December 31, 2018, we had fuel swap contracts to pay fixed prices for fuel with an aggregate notional amount of $25 million, maturing through 2019. The estimated fair value of these contracts as of December 31, 2018 was a net liability of $4 million. These fuel swap contracts provide a fixed price for approximately 69 percent of our estimated fuel usage for 2019.

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ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Board of Directors and Stockholders of

ServiceMaster Global Holdings, Inc.
Memphis, Tennessee

Opinion on the Financial Statements

We have audited the accompanying consolidated statements of financial position of ServiceMaster Global Holdings, Inc. and subsidiaries (the “Company”) as of December 31, 2018 and 2017, and the related consolidated statements of operations and comprehensive (loss) income, stockholders’ equity and cash flows for each of the three years in the period ended December 31, 2018, and the related notes and the schedule listed in the Index at Item 15 (collectively referred to as the “financial statements”). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2018 and 2017, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2018, in conformity with accounting principles generally accepted in the United States of America.

We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’s internal control over financial reporting as of December 31, 2018, based on criteria established in Internal Control—Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated February, 28, 2019, expressed an unqualified opinion on the Company’s internal control over financial reporting.

Basis for Opinion

These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.

/s/ Deloitte & Touche LLP

Memphis, Tennessee
February 28, 2019

We have served as the Company's auditor since 2002.

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Consolidated Statements of Operations and Comprehensive (Loss) Income

(In millions, except per share data)

	Year Ended December 31,
	2018		2017		2016
Revenue	$	1,900	$	1,755	$	1,726
Cost of services rendered and products sold		1,041		962		924
Selling and administrative expenses		555		500		462
Amortization expense		18		18		27
Acquisition-related costs		5		—		1
401(k) Plan corrective contribution		—		(3)		2
Fumigation related matters		3		4		93
Insurance reserve adjustment		—		—		23
Impairment of software and other related costs		—		2		1
Mark-to-market loss on investment in frontdoor, inc.		249		—		—
Restructuring charges		17		21		15
Gain on sale of Merry Maids branches		—		—		(2)
Interest expense		133		150		153
Interest and net investment income		(5)		(2)		(1)
Loss on extinguishment of debt		10		6		32
(Loss) Income from Continuing Operations before Income Taxes		(126)		99		(2)
Provision (benefit) for income taxes		37		(242)		(5)
Equity in losses of joint venture		—		—		(1)
(Loss) Income from Continuing Operations		(163)		341		2
Gain from discontinued operations, net of income taxes		122		169		153
Net (Loss) Income	$	(41)	$	510	$	155
Other Comprehensive (Loss) Income, Net of Income Taxes:
Net unrealized gains (losses) on securities		—		1		(2)
Net unrealized gains on derivative instruments		1		4		20
Foreign currency translation (loss) gain		(3)		3		—
Other Comprehensive (Loss) Income, Net of Income Taxes		(3)		8		18
Total Comprehensive (Loss) Income	$	(44)	$	518	$	173
Weighted-average common shares outstanding - Basic		135.5		134.4		135.3
Weighted-average common shares outstanding - Diluted		135.5		135.4		137.3
Basic Earnings Per Share:
(Loss) Income from Continuing Operations	$	(1.20)	$	2.54	$	0.01
Gain from discontinued operations, net of income taxes		0.90		1.26		1.13
Net (Loss) Income		(0.30)		3.79		1.14
Diluted Earnings Per Share:
(Loss) Income from Continuing Operations	$	(1.20)	$	2.52	$	0.01
Gain from discontinued operations, net of income taxes		0.90		1.25		1.11
Net (Loss) Income		(0.30)		3.76		1.13

See accompanying Notes to the Consolidated Financial Statements.

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Consolidated Statements of Financial Position

(In millions, except share data)

	As of		As of
	December 31,		December 31,
	2018		2017
Assets:
Current Assets:
Cash and cash equivalents	$	224	$	192
Investment in frontdoor, inc.		445		—
Receivables, less allowances of $21 and $22, respectively		186		162
Inventories		45		41
Prepaid expenses and other assets		61		88
Deferred customer acquisition costs		—		18
Current assets of discontinued operations		—		740
Total Current Assets		962		1,242
Other Assets:
Property and equipment, net		201		202
Goodwill		1,956		1,780
Intangible assets, primarily trade names, service marks and trademarks, net		1,588		1,526
Restricted cash		89		89
Notes receivable		43		41
Long-term marketable securities		21		21
Deferred customer acquisition costs		77		—
Other assets		87		67
Long-term assets of discontinued operations		—		678
Total Assets	$	5,023	$	5,646
Liabilities and Stockholders' Equity:
Current Liabilities:
Accounts payable	$	89	$	82
Accrued liabilities:
Payroll and related expenses		60		56
Self-insured claims and related expenses		58		60
Accrued interest payable		14		14
Other		61		43
Deferred revenue		95		90
Current liabilities of discontinued operations		—		693
Current portion of long-term debt		49		136
Total Current Liabilities		425		1,174
Long-Term Debt		1,727		2,642
Other Long-Term Liabilities:
Deferred taxes		484		451
Long-term liabilities of discontinued operations		—		44
Other long-term obligations, primarily self-insured claims		182		168
Total Other Long-Term Liabilities		666		663
Commitments and Contingencies (Note 10)
Stockholders’ Equity:
Common stock $0.01 par value (authorized 2,000,000,000 shares with 147,209,928 shares issued and 135,687,558 shares outstanding at December 31, 2018, and 146,662,232 shares issued and 135,141,048 outstanding at December 31, 2017)		2		2
Additional paid-in capital		2,309		2,321
Retained earnings (accumulated deficit)		156		(895)
Accumulated other comprehensive loss		5		5
Less common stock held in treasury, at cost (11,522,370 shares at December 31, 2018, and 11,521,184 shares at December 31, 2017)		(267)		(267)
Total Stockholders' Equity		2,204		1,167
Total Liabilities and Stockholders' Equity	$	5,023	$	5,646

See accompanying Notes to the Consolidated Financial Statements.

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Consolidated Statements of Stockholders’ Equity

(In millions)

									Accumulated
							Retained		Other
					Additional		Earnings		Comprehensive
			Common		Paid-in		(Accumulated		Income		Treasury				Total
	Shares		Stock		Capital		Deficit)		(Loss)		Shares		Amount		Equity
Balance December 31, 2015		143	$	2	$	2,245	$	(1,560)	$	(21)		(8)	$	(122)	$	545
Net income		—		—		—		155		—		—		—		155
Other comprehensive loss, net of tax		—		—		—		—		18		—		—		18
Total comprehensive loss		—		—		—		155		18		—		—		173
Issuance of common stock		—		—		2		—		—		—		—		2
Exercise of stock options		1		—		10		—		—		—		—		10
Repurchase of common stock		—		—		—		—		—		(2)		(60)		(60)
Stock-based employee compensation		—		—		16		—		—		—		—		16
Balance December 31, 2016		144	$	2	$	2,274	$	(1,405)	$	(3)		(9)	$	(182)	$	686
Net income		—		—		—		510		—		—		—		510
Other comprehensive income, net of tax		—		—		—		—		8		—		—		8
Total comprehensive income		—		—		—		510		8		—		—		518
Issuance of common stock		—		—		2		—		—		—		—		2
Exercise of stock options		2		—		28		—		—		—		—		28
Repurchase of common stock		—		—		—		—		—		(2)		(85)		(85)
Stock-based employee compensation		—		—		18		—		—		—		—		18
Balance December 31, 2017		147	$	2	$	2,321	$	(895)	$	5		(12)	$	(267)	$	1,167
Net loss		—		—		—		(41)		—		—		—		(41)
Other comprehensive loss, net of tax		—		—		—		—		(3)		—		—		(3)
Total comprehensive loss		—		—		—		(41)		(3)		—		—		(44)
Cumulative effect of accounting changes		—		—		—		14		2		—		—		16
Net assets distributed to frontdoor, inc.		—		—		(35)		1,078		—		—		—		1,043
Exercise of stock options		—		—		6		—		—		—		—		6
Stock-based employee compensation		—		—		16		—		—		—		—		16
Balance December 31, 2018		147	$	2	$	2,309	$	156	$	5		(12)	$	(267)	$	2,204

See accompanying Notes to the Consolidated Financial Statements 

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Consolidated Statements of Cash Flows

(In millions)

	Year Ended December 31,
	2018		2017		2016
Cash and Cash Equivalents and Restricted Cash at Beginning of Period	$	563	$	386	$	296
Cash Flows from Operating Activities from Continuing Operations:
Net (Loss) Income		(41)		510		155
Adjustments to reconcile net (loss) income to net cash provided from operating activities:
Gain from discontinued operations, net of income taxes		(122)		(169)		(153)
Equity in losses of joint venture		—		—		1
Depreciation expense		73		68		53
Amortization expense		18		18		27
Amortization of debt issuance costs		4		5		5
401(k) Plan corrective contribution		—		(3)		2
Fumigation related matters		3		4		93
Payments on fumigation related matters		(2)		(12)		(90)
Insurance reserve adjustment		—		—		23
Impairment of software and other related costs		—		2		1
Mark-to-market loss on investment in frontdoor, inc.		249		—		—
Gain on sale of Merry Maids branches		—		—		(2)
Loss on extinguishment of debt		10		6		32
Deferred income tax provision		8		(233)		20
Stock-based compensation expense		14		10		12
Gain on sale of marketable securities		(1)		—		—
Restructuring charges		17		21		15
Cash payments related to restructuring charges		(15)		(6)		(8)
Other		(2)		9		(4)
Change in working capital, net of acquisitions:
Receivables		(6)		(2)		—
Inventories and other current assets		(6)		(1)		(11)
Accounts payable		(1)		(6)		6
Deferred revenue		(2)		(11)		1
Accrued liabilities		12		12		(30)
Accrued interest payable		(1)		(1)		6
Current income taxes		17		(15)		(5)
Net Cash Provided from Operating Activities from Continuing Operations		229		204		148
Cash Flows from Investing Activities from Continuing Operations:
Property additions		(49)		(68)		(46)
Government grant fundings for property additions		7		2		—
Sale of equipment and other assets		2		4		8
Business acquisitions, net of cash acquired		(191)		(13)		(34)
Purchases of available-for-sale securities		—		(2)		—
Origination of notes receivable		(120)		(102)		(100)
Collections on notes receivable		100		100		97
Other investments		1		(1)		(3)
Net Cash Used for Investing Activities from Continuing Operations		(250)		(79)		(79)
Cash Flows from Financing Activities from Continuing Operations:
Borrowings of debt		1,000		—		2,400
Payments of debt		(1,114)		(91)		(2,416)
Discount paid on issuance of debt		—		—		(4)
Debt issuance costs paid		—		—		(34)
Call premium paid on retirement of debt		—		(1)		—
Contribution to frontdoor, inc.		(242)		—		—
Repurchase of common stock and RSU vesting		—		(85)		(60)
Issuance of common stock		7		30		13
Net Cash Used for Financing Activities from Continuing Operations		(350)		(147)		(102)

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Consolidated Statements of Cash Flows (Continued)
(In millions)

(In millions)

	Year Ended December 31,
	2018		2017		2016
Cash Flows from Discontinued Operations:
Cash provided from operating activities		146		210		177
Cash used for investing activities		(1)		(6)		(54)
Cash used for financing activities		(24)		(5)		(1)
Net Cash Provided from Discontinued Operations		121		198		122
Effect of Exchange Rate Changes on Cash		(1)		1		—
Cash (Decrease) Increase During the Period		(250)		177		89
Cash and Cash Equivalents and Restricted Cash at End of Period	$	313	$	563	$	386

See accompanying Notes to the Consolidated Financial Statements.

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SERVICEMASTER GLOBAL HOLDINGS,INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Note 1. Basis of Presentation

ServiceMaster is a leading provider of essential residential and commercial services. Our services include residential termite and pest control, commercial termite and pest control, national accounts pest control services, restoration, commercial cleaning, residential cleaning, cabinet and furniture repair and home inspection. We provide these services through an extensive service network of company-owned, franchised and licensed locations operating primarily under the following leading brands: Terminix, Terminix Commercial, Copesan, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. All of our consolidated subsidiaries are wholly-owned. Intercompany transactions and balances have been eliminated.

American Home Shield Spin-off

On October 1, 2018, we completed the previously announced separation of our American Home Shield business (the “Separation”). The Separation was effectuated through a pro rata dividend (the “Distribution”) to our stockholders of approximately 80.2% of the outstanding shares of common stock of frontdoor, inc. (“Frontdoor”), which was formed as a wholly owned subsidiary of the Company to hold its American Home Shield business. As a result of the Distribution, Frontdoor is an independent public company that trades on the Nasdaq Global Select Market under the symbol “FTDR.”

The Distribution was made to our stockholders of record as of the close of business on September 14, 2018 (the “Record Date”), and such stockholders received one share of Frontdoor common stock for every two shares of ServiceMaster common stock held as of the close of business on the Record Date. We distributed 67,781,527 shares of common stock of Frontdoor in the Distribution and retained 16,734,092 shares, or approximately 19.8%, of the common stock of Frontdoor immediately following the Distribution. These investments are accounted for as available for sale securities. We currently intend to responsibly dispose of all of the Frontdoor common stock retained after the Distribution through one or more subsequent exchanges for debt by June 14, 2019,in accordance with terms set forth in a private letter ruling with the IRS governing the tax-free status of the Distribution.

As a result of the Separation, we now have two reportable segments: Terminix and ServiceMaster Brands. The historical results of the American Home Shield Business, including the results of operations, cash flows and related assets and liabilities are reported as discontinued operations for all periods presented herein.

Note 2. Significant Accounting Policies

Consolidation

The consolidated financial statements include all of our wholly-owned subsidiaries. All intercompany transactions and balances have been eliminated in consolidation.

Use of Estimates

The preparation of the consolidated financial statements requires management to make certain estimates and assumptions required under GAAP which may differ from actual results. The more significant areas requiring the use of management estimates relate to revenue recognition; the allowance for uncollectible receivables; accruals for self-insured retention limits related to medical, workers’ compensation, auto and general liability insurance claims; accruals for termite damage claims; the possible outcome of outstanding litigation; accruals for income tax liabilities as well as deferred tax accounts; the deferral and amortization of customer acquisition costs; share based compensation; useful lives for depreciation and amortization expense; the valuation of marketable securities, including the valuation of retained shares of Frontdoor common stock; and the valuation of tangible and intangible assets. In 2018, there were no changes in the significant areas that require estimates or in the underlying methodologies used in determining the amounts of these associated estimates, other than the valuation of our retained shares of Frontdoor common stock.

The allowance for uncollectible receivables is developed based on several factors including overall customer credit quality, historical write-off experience and specific account analyses that project the ultimate collectability of the outstanding balances. As such, these factors may change over time causing the allowance level to vary.

We carry insurance policies on insurable risks at levels which we believe to be appropriate, including workers’ compensation, auto and general liability risks. We purchase insurance policies from third-party insurance carriers, which typically incorporate significant deductibles or self-insured retentions. We are responsible for all claims that fall below the retention limits. In determining our accrual for self-insured claims, we use historical claims experience to establish both the current year accrual and the underlying provision for future losses. This actuarially determined provision and related accrual include known claims, as well as incurred but not reported claims. We adjust the estimate of accrued self-insured claims when required to reflect changes based on factors such as changes in health care costs, accident frequency and claim severity.

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We seek to reduce the potential amount of loss arising from self-insured claims by insuring certain levels of risk. While insurance agreements are designed to limit our losses from large exposure and permit recovery of a portion of direct unpaid losses, insurance does not relieve us of ultimate liability. Accordingly, the accruals for insured claims represent our total unpaid gross losses. Insurance recoverables, which are reported within Prepaid expenses and other assets and Other assets, relate to estimated insurance recoveries on the insured claims reserves.

Termite damage claim accruals in the Terminix business are recorded based on both the historical rates of claims incurred within a contract year and the cost per claim. Current activity could differ causing a change in estimates. We have certain liabilities with respect to existing or potential claims, lawsuits, and other proceedings. We accrue for these liabilities when it is probable that future costs will be incurred and such costs can be reasonably estimated. Any resulting adjustments, which could be material, are recorded in the period the adjustments are identified.

We record deferred income tax balances based on the net tax effects of temporary differences between the carrying value of assets and liabilities for financial reporting purposes and income tax purposes. We record deferred tax items based on the estimated value of the tax basis. We adjust tax estimates when required to reflect changes based on factors such as changes in tax laws, relevant court decisions, results of tax authority reviews and statutes of limitations. We record a liability for unrecognized tax benefits resulting from uncertain tax positions taken or expected to be taken in a tax return. We recognize potential interest and penalties related to our uncertain tax positions in Provision (benefit) for income taxes on the consolidated statements of operations and comprehensive (loss) income.

Revenue

On January 1, 2018, we adopted FASB Accounting Standards Codification (“ASC”) 606. Results for reporting periods beginning after January 1, 2018 are presented under ASC 606, while prior period amounts are not adjusted and continue to be reported in accordance with the Company’s historic accounting under ASC 605, “Revenue Recognition.” See Note 3 to the consolidated financial statements for more details.

Deferred Customer Acquisition Costs

Customer acquisition costs, which are incremental and direct costs of obtaining a customer, are deferred and amortized over the expected customer relationship period. See Note 3 to the consolidated financial statements for more details.

Advertising

Advertising costs are expensed when the advertising occurs. Advertising expense for the years ended December 31, 2018, 2017 and 2016 was $85 million, $71 million and $66 million, respectively.

Inventory

Inventories are recorded at the lower of cost (primarily on a weighted-average cost basis) or net realizable value. Our inventory primarily consists of finished goods to be used on the customers’ premises or sold to franchisees.

Property and Equipment, Intangible Assets and Goodwill

Property and equipment consist of the following:

					Estimated
	As of December 31,				Useful Lives
(In millions)	2018		2017		(Years)
Land	$	5	$	4	N/A
Buildings and improvements		47		50	10 - 40
Technology and communications		208		190	3 - 7
Machinery, production equipment and vehicles		242		222	3 - 9
Office equipment, furniture and fixtures		19		13	5 - 7
		521		480
Less accumulated depreciation		(320)		(277)
Net property and equipment	$	201	$	202

Depreciation of property and equipment, including depreciation of assets held under capital leases was $73 million, $68 million and $53 million for the years ended December 31, 2018, 2017 and 2016, respectively.

We recorded impairment charges of $2 million and $1 million in the years ended December 31, 2017 and 2016, respectively, relating to our decisions to replace certain software. No impairment charges were recorded in the year ended December 31, 2018.

As of December 31, 2018 and 2017, goodwill was $1,956 million and $1,780 million, respectively.Intangible assets consisted of indefinite-lived trade names of $1,482 million and $1,468 million and other amortizable intangible assets in the amount of $106 million and $59 million as of December 31, 2018 and 2017, respectively.

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Fixed assets and intangible assets with finite lives are depreciated and amortized on a straight-line basis over their estimated useful lives. These lives are based on our previous experience for similar assets, potential market obsolescence and other industry and business data. As required by accounting standards for the impairment or disposal of long-lived assets, fixed assets and finite-lived intangible assets are tested for recoverability whenever events or changes in circumstances indicate their carrying amounts may not be recoverable. If the carrying value is no longer recoverable based upon the undiscounted future cash flows of the asset, an impairment loss would be recognized equal to the difference between the carrying amount and the fair value of the asset. Changes in the estimated useful lives or in the asset values could cause us to adjust its book value or future expense accordingly.

As required under accounting standards for goodwill and other intangibles, goodwill is not subject to amortization, and intangible assets with indefinite useful lives are not amortized until their useful lives are determined to no longer be indefinite. Goodwill and intangible assets that are not subject to amortization are subject to assessment for impairment by applying a fair-value based test on an annual basis or more frequently if circumstances indicate a potential impairment.

Goodwill and indefinite-lived intangible assets, primarily trade names, are assessed annually for impairment during the fourth quarter or earlier upon the occurrence of certain events or substantive changes in circumstances. The Company’s 2018, 2017 and 2016 annual impairment analyses, which were performed as of October 1 of each year, did not result in any goodwill or trade name impairments to continuing operations.

Restricted Cash

Restricted cash consists of cash held in trust as collateral under our automobile, general liability and workers’ compensation insurance program.

Restricted Net Assets

There are third-party restrictions on the ability of certain of our subsidiaries to transfer funds to the Company. These restrictions are related to a subsidiary borrowing arrangement at our financing subsidiary. As of December 31, 2018, the total net assets subject to these third-party restrictions was $23 million. None of our subsidiaries are obligated to make funds available to us through the payment of dividends.

Financial Instruments and Credit Risk

We have entered into specific financial arrangements in the normal course of business to manage certain market risks, with a policy of matching positions and limiting the terms of contracts to relatively short durations. The effect of derivative financial instrument transactions could have a material impact on our financial statements. We do not hold or issue derivative financial instruments for trading or speculative purposes. We have historically hedged a significant portion of our annual fuel consumption and have also historically hedged the interest payments on a portion of our variable rate debt using interest rate swap agreements. All our fuel swap contracts and interest rate swap contracts are classified as cash flow hedges, and, as such, the hedging instruments are recorded on the consolidated statements of financial position as either an asset or liability at fair value, with the effective portion of changes in the fair value attributable to the hedged risks recorded in accumulated other comprehensive income.

Financial instruments, which potentially subject us to financial and credit risk, consist principally of investments and receivables. Investments consist primarily of publicly traded debt and common equity securities. Financial instruments are accounted for at fair value with adjustments to fair value recognized in Interest and net investment income in the consolidated statements of operations and comprehensive (loss) income in the period incurred. Most of our receivables and notes receivable have little concentration of credit risk due to the large number of customers with relatively small balances and their dispersion across geographical areas. We maintain an allowance for losses based upon the expected collectability of receivables. See Note 18 to the consolidated financial statements for information relating to the fair value of financial instruments.

Stock-Based Compensation

Stock-based compensation expense for stock options is estimated at the grant date based on an award’s fair value as calculated by the Black-Scholes option-pricing model and is recognized as expense over the requisite service period. The Black-Scholes model requires various highly judgmental assumptions including expected volatility and option life. If any of the assumptions used in the Black-Scholes model change significantly, stock-based compensation expense for future grants may differ materially from that recorded in the current period related to options granted to date. In addition, we estimate the expected forfeiture rate and only recognize expense for those shares expected to vest. We estimate the forfeiture rate based on historical experience. To the extent the actual forfeiture rate is different from the estimate, stock-based compensation expense is adjusted accordingly. See Note 17 to the consolidated financial statements for more details.

Income Taxes

We and our subsidiaries file consolidated U.S. federal income tax returns. State and local returns are filed both on a separate company basis and on a combined unitary basis with the Company. Current and deferred income taxes are provided for on a separate company basis. We account for income taxes using an asset and liability approach for the expected future tax consequences of events that have been recognized in our financial statements or tax returns. Deferred income taxes are provided to reflect the differences between the tax bases of assets and liabilities and their reported amounts in the financial statements. Valuation allowances are established when necessary to reduce deferred income tax assets to the amounts expected to be realized. We record a liability for

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unrecognized tax benefits resulting from uncertain tax positions taken or expected to be taken in our tax return. We recognize potential interest income, interest expense and penalties related to uncertain tax positions in income tax expense.

Earnings Per Share

Basic earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding. Diluted earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potential dilutive shares of common stock been issued. The dilutive effect of stock options, restricted stock units (“RSUs”) and performance shares are reflected in diluted earnings per share by applying the treasury stock method. See Note 19 to the consolidated financial statements for more details.

Newly Issued Accounting Standards

Adoption of New Accounting Standards

In May 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2014-09, “Revenue from Contracts with Customers,” to provide a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers. On January 1, 2018, we adopted FASB Accounting Standards Codification (“ASC”) 606 using the modified retrospective method for those contracts which were not completed as of January 1, 2018. Results for reporting periods beginning after January 1, 2018 are presented under ASC 606, while prior period amounts are not adjusted and continue to be reported in accordance with our historic accounting under ASC 605, “Revenue Recognition.” Weimplemented internal controls and system functionality where necessary to enable the preparation of financial information on adoption. See Note 3 to the consolidated financial statements for more details.

In January 2016, the FASB issued Accounting Standards Update (“ASU”) 2016-01, “Recognition and Measurement of Financial Assets and Financial Liabilities” to change how entities measure certain equity investments, to require the disclosure of changes in the fair value of financial liabilities measured under the fair value option that are attributable to a company’s own credit, and to change certain other disclosure requirements. The changes in ASU 2016-01 specifically require that the changes in fair value of all investments in equity securities be recognized in net (loss) income. In March 2018, the FASB issued an amendment to this standard (ASU 2018-03), which provides further clarification regarding this standard. Weadopted this ASU on January 1, 2018. As a result of the adoption, approximately $2 million was reclassified from Accumulated other comprehensive income (“AOCI”) to Accumulated deficit related to unrealized gains on available-for-sale equity securities upon adoption.

In January 2017, the FASB issued ASU 2017-01, “Business Combinations (Topic 805): Clarifying the Definition of a Business.” The ASU clarifies the definition of a business to assist entities with evaluating whether transactions should be accounted for as acquisitions (or disposals) of assets or businesses by providing a screen to determine when an integrated set of assets or activities is not a business. Weadopted this ASU on January 1, 2018. The consolidated financial statements may be impacted if an acquisition does not qualify as a business combination under the ASU. Such acquisitions would be accounted for as asset purchases.

In May 2017, the FASB issued ASU 2017-09, “Stock Compensation – Scope of Modification Accounting.” The ASU clarifies the scope of modification accounting for share-based payment arrangements. Specifically, an entity would not apply modification accounting if the fair value, vesting conditions and classification of the awards are the same immediately before and after the modification. Weadopted this ASU on January 1, 2018 and applied the guidance prospectively to awards modified on or after the adoption date.

In February 2018, the FASB issued ASU 2018-02, “Income Statement – Reporting Comprehensive Income (Topic 220): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income” allowing a reclassification from AOCI to Retained Earnings for stranded tax effects resulting from the corporate income tax rate change in the Tax Cuts and Jobs Act (the “Act” or “U.S. Tax Reform”). It is effective for fiscal years, and interim periods within those years, beginning after December 15, 2018. As allowed by the ASU, we elected to early adopt the amendments of this ASU on January 1, 2018 and reclassified approximately $4 million of unrealized losses from AOCI to Accumulated deficit.

In July 2018, the FASB issued ASU 2018-09, “Codification Improvements.” This ASU does not prescribe any new accounting guidance, but instead makes minor improvements and clarifications of several different FASB Accounting Standards Codification areas based on comments and suggestions made by various stakeholders. Certain updates are applicable immediately while others provide for a transition period to adopt as part of the next fiscal year beginning after December 15, 2018. Weadopted this ASU on January 1, 2019 and applied the guidance prospectively.

In August 2018, the FASB issued ASU 2018-15, “Intangibles—Goodwill and Other—Internal-Use Software: Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement that is a Service Contract.” This ASU requires implementation costs incurred by customers in cloud computing arrangements (i.e., hosting arrangements) to be capitalized under the same premises of authoritative guidance for internal-use software, and deferred over the noncancellable term of the cloud computing arrangements plus any optional renewal periods that are reasonably certain to be exercised by the customer or for which the exercise is controlled by the service provider. The amendments in ASU 2018-15 will be effective for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. We early adopted this ASU on January 1, 2019 and applied the guidance prospectively to implementation costs incurred related to cloud computing arrangements. We expect the adoption of this ASU will

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result in the capitalization of certain development costs that would have otherwise been expensed to our consolidated statements of operations and comprehensive (loss) income as we implement Salesforce.

In August 2018, the SEC adopted the final rule under SEC Release No. 33-10532, “Disclosure Update and Simplification,” amending certain disclosure requirements that were redundant, duplicative, overlapping, outdated or superseded. In addition, the amendments expanded the disclosure requirements on the analysis of stockholders' equity for interim financial statements. Under the amendments, an analysis of changes in each caption of stockholders' equity presented in the balance sheet must be provided in a note or separate statement. The analysis should present a reconciliation of the beginning balance to the ending balance of each period for which a statement of comprehensive income is required to be filed. This final rule is effective on November 5, 2018, with relief provided for filings made shortly after the final rule’s effective date in SEC Question 105.09 of the Exchange Act Forms C&DIs. We adopted this final rule on November 5, 2018.

Following are the results of the adoption of these standards on our consolidated statements of stockholders’ equity previously reported:

(In millions)		Accumulated other comprehensive income		Accumulated deficit
As reported, December 31, 2017	$	5	$	(895)
Impact of adopting ASC 606 (Note 3)		—		16
Impact of adopting ASU 2016-01		(2)		2
Impact of adopting ASU 2018-02		4		(4)
As revised, January 1, 2018	$	7	$	(881)

Accounting Standards Issued But Not Yet Effective

In February 2016, the FASB issued ASU 2016-02, “Leases (Topic 842)” which is the final standard on accounting for leases. In July 2018, the FASB issued ASU 2018-10 and ASU 2018-11, which amend ASU 2016-02 to provide companies an alternative transition method whereby it may elect to recognize and measure leases by applying the cumulative impact of adopting ASU 2016-02 to the opening retained earnings balance in the period of adoption, thereby removing the requirement that the financial statements of prior periods be restated. The Company plans to utilize this alternative transition method. While both lessees and lessors are affected by the new guidance, the effects on lessees are much more significant. The most significant change for lessees is the requirement under the new guidance to recognize right-of-use assets and lease liabilities for all leases not considered short-term leases. Entities are required to use a modified retrospective approach to adopt the guidance. Weadopted the new lease guidance effective January 1, 2019, and elected the available practical expedients upon adoption. The adoption resulted in the recognition of a right of use asset of approximately $195 million and a lease liability of approximately $230 million on January 1, 2019.

In August 2017, the FASB issued ASU 2017-12, “Derivatives and Hedging (Topic 815): Targeted Improvements to Accounting for Hedging Activities.” The ASU simplifies certain aspects of hedge accounting and improves disclosures of hedging arrangements through the elimination of the requirement to separately measure and report hedge ineffectiveness. The ASU generally requires the entire change in the fair value of a hedging instrument to be presented in the same income statement line as the hedged item in order to align financial reporting of hedging relationships with economic results. Entities must apply the amendments to cash flow and net investment hedge relationships that exist on the date of adoption using a modified retrospective approach. The presentation and disclosure requirements must be applied prospectively. Weadopted the amendments in this ASU on January 1, 2019 and will apply the guidance prospectively to our hedges.

In August 2018, the FASB issued ASU 2018-13, “Fair Value Measurement.”This ASU modifies the disclosure requirements for fair value measurements by removing, modifying, or adding certain disclosures. The amendments in ASU 2018-13 will be effective for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. Early adoption is permitted for the removed disclosures and delayed adoption is permitted until fiscal 2021 for the new disclosures. Weare currently evaluating the disclosure changes necessary to our consolidated financial statements.

In October 2018, the FASB issued ASU No. 2018-16, “Inclusion of the Secured Overnight Financing Rate (SOFR) Overnight Index Swap (OIS) Rate as a Benchmark Interest Rate for Hedge Accounting Purposes,” which amends ASC 815, Derivatives and Hedging. This ASU adds the OIS rate based on SOFR to the list of permissible benchmark rates for hedge accounting purposes. The company will early adopt the ASU in the first quarter of fiscal year 2019. The adoption will not have a material effect on our consolidated financial statements.

We have reviewed all other recently issued, but not yet effective, accounting pronouncements and do not expect the future adoption of any such pronouncements will have a material impact on our financial condition or the results of our operations. 

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Note 3. Revenues

The following table presents our reportable segment revenues, disaggregated by revenue source. Wedisaggregate revenue from contracts with customers into major product lines. Wehave determined that disaggregating revenue into these categories achieves the disclosure objective to depict how the nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factors.

As noted in the business segment reporting information in Note 4,  our reportable segments are Terminix and ServiceMaster Brands.

	Terminix						ServiceMaster Brands						Total
	Year ended December 31,						Year ended December 31,						Year ended December 31,
(In millions)		2018		2017		2016		2018		2017		2016		2018		2017		2016
Major service line
Residential Pest Control	$	655	$	613	$	621	$	—	$	—	$	—	$	655	$	613	$	621
Commercial Pest Control		317		255		255		—		—		—		317		255		255
Termite and Home Services		599		593		571		—		—		—		599		593		571
Royalty Fees		—		—		77		132		127		120		132		127		197
Commercial Cleaning National Accounts		—		—		—		65		53		43		65		53		43
Sales of Products and Other		84		81		—		48		32		37		132		113		37
Corporate		—		—		—		—		—		—		1		2		2
Total	$	1,655	$	1,541	$	1,524	$	244	$	212	$	200	$	1,900	$	1,755	$	1,726

At contract inception, we assess the goods and services promised in our contracts with customers and identify a performance obligation for each promise to transfer to the customer a good or service (or a bundle of goods and services) that is distinct. To identify the performance obligation, we consider all of the goods and services promised in the contract regardless of whether they are explicitly stated or are implied by customary business practices.

Terminix segment

Residential pest control services

Residential pest control services can be for one-time or recurring services. Revenues from residential pest control services are recognized at the agreed-upon contractual amount over time as the services are provided, most of which are started and completed within one day, as the customer simultaneously receives and consumes the benefits of the services as they are performed. Upon completion of service, a receivable is recorded related to this revenue as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered.

Commercial pest control services

Commercial pest control services are largely for recurring services.  Revenues from commercial pest control services are recognized at the agreed-upon contractual amount over time as the services are provided, most of which are started and completed within one day, as the customer simultaneously receives and consumes the benefits of the services as they are performed. Upon completion of service, a receivable is recorded related to this revenue as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered.

Termite and home services

Weeradicate termites through the use of baiting systems and non-baiting methods (e.g., fumigation or liquid treatments). Termite services using liquid and baiting systems are sold through annual renewable contracts. Wealso perform other related services, including wildlife exclusion, crawl space encapsulation and attic insulation, which may be one-time or renewable services. Revenues for termite services are recognized at the agreed-upon contractual amount upon the completion of the service. All termite services are generally started and completed within one day. Upon completion of the service, a receivable is recorded related to this revenue as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered.

Most termite services can be renewed after the initial year. Revenue on renewal contracts is recognized upon completion of an annual inspection and receipt of payment from the customer which evidences the extension of the contract into a renewal period. Advanced renewal payments generate a contract liability and are deferred until the related renewal period.

Termite inspection and protection contracts are frequently sold through annual contracts. For these contracts, we have a stand ready obligation of which the customer receives and consumes the benefits over the annual period. Associated service costs are expensed as incurred. Wemeasure progress toward satisfaction of our stand ready obligation over time using costs incurred as the

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measure of progress under the input method, which results in straight-line recognition of revenue. Payments are received at the commencement of the contract, which generates a contract liability, or in installments over the contract period.

Sales of products and other

Product revenues are generated from selling products to distributors and franchisees. Revenues from product sales are generally recognized once control of the products transfers to the customer. A receivable is recorded related to these sales as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after a customer is invoiced.

ServiceMaster Brands segment

Royalty fees

We have franchise agreements in our ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec businesses. Royalty fee revenue consists principally of sales-based royalties received as part of the consideration for the franchise right and is calculated as a percentage of customer level revenue. Revenue is recognized by us at the agreed-upon contractual rates over time as the customer level revenue is generated by the franchisees. A receivable is recognized for an estimate of the unreported royalty fees, which are reported and remitted to us in arrears.

Commercial cleaning national accounts

National account revenues are recognized at the agreed-upon contractual amounts over time as services are completed based on contractual arrangements to provide services at the customers’ locations. Weengage either a franchisee or non-franchisee business to perform the services. Under these agreements, we are directly responsible for providing the services and receive payment directly from the customer. A receivable is recorded related to this revenue as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered.

Sales of products and other

Product revenues are generated from selling products to franchisees. Revenues from product sales are generally recognized once control of the products transfers to the customer. A receivable is recorded related to these sales as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after a customer is invoiced.

Initial franchise fees result from the sale of a franchise license, which includes the use of the name, trademarks and proprietary methods. The franchise license is considered symbolic intellectual property and revenue related to the sale of this right is recognized at the agreed-upon contractual amount over the term of the initial franchise agreement.

Franchisees contribute a percentage of customer level revenue into a national advertising fund managed by the Company. In cases where we have ultimate control of the marketing and advertising, we recognize both revenue and expense for the amount earned. Prior to the adoption of ASC 606, this revenue was recorded net of the advertising expense incurred. The impact to revenues as a result of applying ASC 606 was an increase of $14 million for the year ended December 31, 2018.

In addition, we have contractual arrangements with several national insurance companies to maintain a call center which receives and provides non-recurring recovery and restoration referrals from the insurers to qualifying franchisees. Wereceive a referral fee from the franchisee. Werecognize the referral fee at the agreed-upon contractual amount as revenue in the month the referral is issued.

Costs to obtain a contract with a customer

Terminix

Wecapitalize the incremental costs of obtaining a contract with a customer, primarily commissions, and recognize the expense on a straight-line basis over the expected customer relationship period. As of January 1, 2018, the date we adopted ASC 606, we capitalized a total of $61 million in deferred customer acquisition costs related to contracts that were not completed. As of December 31, 2018, we had long-term deferred customer acquisition costs of $75 million related to contracts that were not completed. In the year ended December 31, 2018, the amount of amortization was $69 million. There was no impairment loss in relation to costs capitalized.

ServiceMaster Brands

We capitalize the incremental costs of selling a new franchise license, primarily commissions, and recognize the expense over the term of the initial franchise agreement. As of January 1, 2018, the date the Company adopted ASC 606, we capitalized a total of $1 million in deferred customer acquisition costs related to contracts that were not completed. As of December 31, 2018, we had capitalized a total of $1 million in deferred customer acquisition costs related to contracts that were not completed. In the year ended December 31, 2018, the amount of amortization was $1 million. There was no impairment loss in relation to costs capitalized.

Contract balances

Timing of revenue recognition may differ from the timing of invoicing customers. Contracts with customers are generally for a period of one year or less, and are generally renewable. We record a receivable related to revenue recognized on services once we have an unconditional right to invoice and receive payment in the future related to the services provided. All accounts receivables are

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recorded within Receivables, less allowances, on the consolidated statements of financial position. The current portion of Notes receivable, which represent amounts financed for customers through our financing subsidiary, are included within Receivables, less allowances, on the consolidated statements of financial position and totaled $42 million as of December 31, 2018 and 2017.

Deferred revenue represents a contract liability and is recognized when cash payments are received in advance of the performance of services, including when the amounts are refundable. For Terminix, amounts are recognized as revenue upon completion of services.

Deferred revenue by segment was as follows (in millions):

	As of December 31,
(In millions)	2018		2017
Terminix	$	91	$	90
ServiceMaster Brands(1)		11		—
Total	$	101	$	90

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(1) Includes approximately $7 million of Deferred revenue included within Other long-term obligations, primarily self-insured claims on the consolidated statement of financial position as of December 31, 2018. 

Changes in deferred revenue for the year ended December 31, 2018 were as follows (in millions):

(In millions)	Deferred revenue
Balance, January 1, 2018	$	101
Deferral of revenue		149
Recognition of deferred revenue		(149)
Balance, December 31, 2018	$	101

There was approximately $67 million of revenue recognized in the year ended December 31, 2018, that was included in the deferred revenue balance as of January 1, 2018.

Arrangements with Multiple Performance Obligations

Our contracts with customers may include multiple performance obligations. For such arrangements, we allocate revenue to each performance obligation based on its relative standalone selling price. Any discounts given are allocated to the services to which the discounts relate.

Practical Expedients and Exemptions

We offer certain interest-free contracts to customers where payments are received over a period not exceeding one year. Additionally, certain Terminix customers may pay in advance for services. We do not adjust the promised amount of consideration for the effects of these financing components. At contract inception, the period of time between the performance of services and the customer payment is one year or less.

Revenue is recognized net of any taxes collected from customers which are subsequently remitted to taxing authorities.

We do not disclose the value of unsatisfied performance obligations for contracts with an original expected length of one year or less.

Certain non-commission related incremental costs to obtain a contract with a customer are expensed as incurred because the amortization period would have been one year or less. These costs are included in Selling and administrative expenses on the consolidated statements of operations and comprehensive (loss) income.

We utilize the portfolio approach to recognize revenue in situations where a portfolio of contracts have similar characteristics. The revenue recognized under the portfolio approach is not materially different than if every individual contract in the portfolio was accounted for separately.

Impact of ASC 606 on the Consolidated Financial Statements

We recorded a net reduction to opening retained earnings of $16 million, net of tax, as of January 1, 2018 due to the cumulative impact of adopting ASC 606. Changes to the consolidated statements of operations and comprehensive (loss) income include: i) costs of obtaining a contract that would have been incurred regardless of whether the contract was obtained, such as direct mail and digital advertising, are now expensed as incurred; ii) initial fees and the related commissions from sales of franchise licenses, previously recognized in the year of the sale, are now recognized over the term of the initial franchise agreement; iii) ServiceMaster Brands national advertising fund income, previously recorded net of advertising expense incurred for our advertising programs, will now be reported gross, generally with offsetting increases to both revenue and expense such that there will not be a significant, if any,

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impact on net (loss) income; and iv) commissions costs at Terminix incremental to a successful sale are deferred and recognized over the expected customer relationship period. Previously, commissions and other sales-related costs were deferred and recognized over the initial contract period.

The primary change to the consolidated statements of financial position is the reclassification of Deferred customer acquisition costs to long-term assets as costs are recognized over the expected customer relationship period, which is in excess of one year.

The following tables compare affected lines of the consolidated financial statements as prepared under the provisions of ASC 606 to a presentation of these financial statements under the prior revenue recognition guidance (in millions):

	As of December 31, 2018
Consolidated Statement of Financial Position		As reported		Under Prior Revenue Recognition Guidance
Current Assets:
Receivables	$	186	$	186
Prepaid expenses and other assets		61		74
Deferred customer acquisition costs		—		22
Other Assets:
Deferred customer acquisition costs		77		—
Total Assets	$	5,023	$	4,982
Current Liabilities:
Deferred revenue	$	95	$	91
Other Long-Term Liabilities:
Deferred taxes		484		473
Other long-term obligations, primarily self-insured claims		182		176
Total Liabilities		2,818		2,798
Retained earnings (accumulated deficit)		156		141
Accumulated other comprehensive income		5		5
Net (Loss)		(41)		(46)
Liabilities and Equity	$	5,023	$	4,982

	Year ended December 31, 2018
Consolidated Statement of Operations and Comprehensive (Loss) Income		As reported		Under Prior Revenue Recognition Guidance
Revenue	$	1,900	$	1,886
Cost of services rendered and products sold		1,041		1,041
Selling and administrative expenses		555		548
Provision for income taxes		37		35
Net (Loss)	$	(41)	$	(46)

The adoption of ASC 606 had no significant impact on the Company’s cash flows. The aforementioned impacts resulted in offsetting shifts in cash flows from operations between net (loss) income and various change in working capital line items.

Note 4. Business Segment Reporting

Through October 1, 2018, the date of the Separation, we conducted business through three reportable segments: Terminix, ServiceMaster Brands and American Home Shield. After the Separation, our business is conducted through two reportable segments: Terminix and ServiceMaster Brands.

In accordance with accounting standards for segments, our reportable segments are strategic business units that offer different services. The Terminix segment provides termite and pest control services to residential and commercial customers and distributes pest control products. The ServiceMaster Brands segment provides residential and commercial restoration and commercial cleaning services through franchises primarily under the ServiceMaster, ServiceMaster Restore and ServiceMaster Clean brand names, home cleaning services through franchises primarily under the Merry Maids brand name, cabinet and furniture repair primarily under the Furniture Medic brand name and home inspection services primarily under the AmeriSpec brand name. Corporate includes our corporate operations (substantially all of which costs are allocated to our reportable segments), which provide various technology, human resources, finance, legal and other support services to the reportable segments.

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Certain corporate expenses which were historically allocated to the American Home Shield segment are not permitted to be classified as discontinued operations under GAAP. Such corporate expenses amounted to $33 million, $44 million and $42 million in 2018, 2017 and 2016, respectively, and are reflected in Corporate herein. The composition of our reportable segments is consistent with that used by our chief operating decision maker (the “CODM”) to evaluate performance and allocate resources.

Information regarding our accounting policies is described in Note 2 to the consolidated financial statements. We derive substantially all of our revenue from customers and franchisees in the United States with approximately two percent generated in foreign markets. Operating expenses of the business units consist primarily of direct costs and indirect costs allocated from Corporate. Identifiable assets are those used in carrying out the operations of the business unit and include intangible assets directly related to our operations.

We use Reportable Segment Adjusted EBITDA as our measure of segment profitability. Accordingly, the CODM evaluates performance and allocates resources based primarily on Reportable Segment Adjusted EBITDA. Reportable Segment Adjusted EBITDA is defined as net (loss) income before: depreciation and amortization expense; acquisition-related costs; 401(k) Plan corrective contribution; fumigation related matters; insured reserve adjustment; non-cash stock-based compensation expense; restructuring charges; gain on sale of Merry Maids branches; non-cash impairment of software and other costs; loss on investment in frontdoor, inc.; (gain) loss from discontinued operations, net of income taxes; (benefit) provision for income taxes; loss on extinguishment of debt; interest expense; and other non-operating expenses. Our definition of Reportable Segment Adjusted EBITDA may not be calculated or comparable to similarly titled measures of other companies. We believe Reportable Segment Adjusted EBITDA is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipment, restructuring initiatives, acquisition activities and equity-based, long-term incentive plans.

During 2018, 2017 and 2016, no single customer exceeded 10 percent of global sales.

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Information for continuing operations for each reportable segment and Corporate is presented below:

	Year Ended December 31,
(In millions)	2018		2017		2016
Revenue:
Terminix	$	1,655	$	1,541	$	1,524
ServiceMaster Brands		244		212		200
Reportable Segment Revenue	$	1,899	$	1,754	$	1,724
Corporate		1		2		2
Total Revenue	$	1,900	$	1,755	$	1,726
Reportable Segment Adjusted EBITDA:(1)
Terminix	$	333	$	330	$	372
ServiceMaster Brands		89		87		79
Reportable Segment Adjusted EBITDA	$	422	$	417	$	450
Identifiable Assets:
Terminix	$	3,162	$	2,821	$	2,820
ServiceMaster Brands		491		489		480
Reportable Segment Identifiable Assets	$	3,653	$	3,310	$	3,300
Corporate		1,370		917		808
Total Identifiable Assets	$	5,023	$	4,228	$	4,109
Depreciation & Amortization Expense:
Terminix	$	59	$	58	$	58
ServiceMaster Brands		8		7		7
Reportable Segment Depreciation & Amortization Expense	$	67	$	65	$	65
Corporate		24		21		15
Total Depreciation & Amortization Expense(2)	$	91	$	86	$	80
Capital Expenditures:
Terminix	$	12	$	12	$	11
ServiceMaster Brands		2		2		2
Reportable Segment Capital Expenditures	$	14	$	15	$	13
Corporate		34		53		33
Total Capital Expenditures	$	49	$	68	$	46

________________________________

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(1) Presented below is a reconciliation of Net (Loss) Income to Reportable Segment Adjusted EBITDA:

	Year Ended December 31,
(In millions)	2018		2017		2016
Net (Loss) Income	$	(41)	$	510	$	155
Unallocated corporate expenses		(9)		(1)		3
Costs historically allocated to American Home Shield		33		44		42
Depreciation and amortization expense		91		86		80
Acquisition-related costs		5		—		1
401(k) Plan corrective contribution		—		(3)		2
Fumigation related matters		3		4		93
Insurance reserve adjustment		—		—		23
Non-cash stock-based compensation expense		14		10		12
Restructuring charges		17		21		15
Gain on sale of Merry Maids branches		—		—		(2)
Non-cash impairment of software and other related costs		—		2		1
Mark-to-market loss on investment in frontdoor, inc.		249		—		—
Gain from discontinued operations, net of income taxes		(122)		(169)		(153)
Provision (benefit) for income taxes		37		(242)		(5)
Loss on extinguishment of debt		10		6		32
Interest expense		133		150		153
Other non-operating expenses		—		—		—
Reportable Segment Adjusted EBITDA	$	422	$	417	$	450

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(2) There are no adjustments necessary to reconcile total depreciation and amortization as presented in the business segment table to consolidated totals. Amortization of debt issue costs is not included in the business segment table. See Note 5 to the consolidated financial statements for information relating to segment goodwill.

Note 5. Goodwill and Intangible Assets

Goodwill and indefinite-lived intangible assets are not amortized and are subject to assessment for impairment by applying a fair-value based test on an annual basis or more frequently if circumstances indicate a potential impairment. Our annual assessment date is October 1. There were no goodwill or trade name impairment charges or accumulated impairment losses recorded in continuing operations during the years ended December 31, 2018, 2017 and 2016.

The table below summarizes the goodwill balances for continuing operations by reportable segment:

			Franchise
(In millions)	Terminix		Services Group		Total
Balance as of December 31, 2016	$	1,601	$	175	$	1,776
Acquisitions		2		—		2
Other (1)		1		—		2
Balance as of December 31, 2017	$	1,605	$	176	$	1,780
Acquisitions		179		—		179
Other (1)		(2)		—		(2)
Balance as of December 31, 2018	$	1,781	$	175	$	1,956

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(1) Reflects the impact of foreign exchange rates.

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The table below summarizes the other intangible asset balances for continuing operations:

	As of December 31, 2018						As of December 31, 2017
			Accumulated						Accumulated
(In millions)	Gross		Amortization		Net		Gross		Amortization		Net
Trade names(1)	$	1,482	$	—	$	1,482	$	1,468	$	—	$	1,468
Customer relationships		469		(406)		64		417		(395)		22
Franchise agreements		88		(73)		15		88		(70)		18
Other		62		(35)		27		49		(30)		19
Total	$	2,101	$	(513)	$	1,588	$	2,022	$	(496)	$	1,526

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(1) Not subject to amortization.

Amortization expense of $18 million, $18 million and $27 million was recorded in the years ended December 31, 2018, 2017 and 2016, respectively. For the existing intangible assets, we anticipate amortization expense of $20 million, $18 million, $17 million, $15 million and $12 million in 2019, 2020, 2021, 2022 and 2023, respectively.

Note 6. Income Taxes

On December 22, 2017, the Tax Cuts and Jobs Act, the tax reform bill (the "Act" or “U.S. Tax Reform”) was signed into law. The Act includes numerous changes in existing tax law, including a permanent reduction in the federal corporate income tax rate from 35 percent to 21 percent, effective January 1, 2018. The Securities and Exchange Commission provided up to a one-year measurement period for companies to finalize the accounting for the impacts of this new legislation.  As required, we finalized our accounting for items previously considered provisional during 2018.

Corporate Tax Rate Change

We are subject to the provisions of the Financial Accounting Standards Board ASC 740-10, Income Taxes, which requires that the effect on deferred tax assets and liabilities of a change in tax rates be recognized in the period the tax rate change was enacted. We remeasured deferred tax assets and liabilities at December 31, 2017, based on the new U.S. tax rates at which they are expected to reverse in the future, which is generally 21 percent. The provisional amount recorded relating to the remeasurement of these deferred tax balances was a net reduction of total deferred tax liabilities of $271 million. For the year ended December 31, 2018, the Company has completed its review of the applicable provisions of the Act and has recognized an additional expense of $3 million during the measurement period, primarily related to return to provision adjustments.

Deferred Tax Analysis

The Act changes the treatment of certain income and expense items for which we record deferred tax assets and liabilities. We have assessed our valuation of deferred tax assets and liabilities at December 31, 2018, as well as valuation allowance analyses affected by various aspects of the Act. The Company has recorded no amounts related to valuation allowances and revaluation of deferred tax assets affected by various aspects of the Act.

Transition Tax

The Act imposed a Transition Tax on undistributed and previously untaxed post-1986 foreign earnings and profits, as determined in accordance with U.S. tax principles, of certain foreign owned corporations owned by U.S. stockholders. We recorded a one-time transition tax liability for the deemed distribution of earnings from our foreign subsidiaries resulting in an increase in income tax expense of less than $1 million in 2017.

GILTI

The Act also created a new requirement that Global Intangible Low Taxed Income (GILTI) earned by controlled foreign corporations (CFCs) must be included currently in the gross income of the CFCs U.S. shareholder. Under GAAP, we are allowed to make an accounting policy choice of either (1) treating taxes due on future U.S. inclusions in taxable income related to GILTI as a current-period expense when incurred (the period cost method) or (2) factoring such amounts into our measurement of deferred taxes (the deferral method). At December 31, 2018, the Company has elected to account for GILTI in the year the tax is incurred and have recorded GILTI tax expense of less than $1 million, which is included as a component of income tax expense from continuing operations.

As of December 31, 2018, 2017 and 2016,  we have$15 million, $14 million and $13 million, respectively, of tax benefits primarily reflected in U.S. federal and state tax returns that have not been recognized for financial reporting purposes (“unrecognized tax benefits”). At December 31, 2018 and 2017,  $14 million and $13 million, respectively, of unrecognized tax benefits would impact the effective tax rate if recognized. A reconciliation of the beginning and ending amount of gross unrecognized tax benefits is as follows:

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	Year Ended December 31,
(In millions)	2018		2017		2016
Gross unrecognized tax benefits at beginning of period	$	14	$	13	$	16
Increases in tax positions for prior years		—		—		—
Decrease in tax positions for prior years		—		—		(5)
Increases in tax positions for current year		3		3		3
Lapse in statute of limitations		(1)		(1)		(1)
Gross unrecognized tax benefits at end of period	$	15	$	14	$	13

Based on information currently available, it is reasonably possible that over the next 12-month period unrecognized tax benefits may decrease by $3 million as the result of settlements of ongoing audits, statute of limitation expirations or final settlements of uncertain tax positions in multiple jurisdictions.

Wefile consolidated and separate income tax returns in the U.S. federal jurisdiction and in many state and foreign jurisdictions. In the ordinary course of business, the Company is subject to review by domestic and foreign taxing authorities. For U.S. federal income tax purposes, the Company participates in the IRS’s Compliance Assurance Process whereby its U.S. federal income tax returns are reviewed by the IRS both prior to and after their filing. The U.S. federal income tax returns filed by the Company through the year ended December 31, 2016 have been audited by the IRS. The IRS commenced pre-filing examinations of the Company’s U.S. federal income tax returns for 2017 in the second quarter of 2017.  Four state tax authorities are in the process of auditing state income tax returns of various subsidiaries. The Company is no longer subject to state and local or foreign income tax examinations by tax authorities for years before 2013, except for a pending refund claim related to 2008.

Our policy is to recognize potential interest and penalties related to tax positions within the tax provision. Total interest and penalties included in the consolidated statements of income are immaterial. As of December 31, 2018 and 2017,  we had accrued for the payment of interest and penalties of approximately $2 million.

The components of income from continuing operations before income taxes are as follows:

	Year Ended December 31,
(In millions)	2018		2017		2016
U.S.	$	(130)	$	94	$	(5)
Foreign		4		5		3
Income from Continuing Operations before Income Taxes	$	(126)	$	99	$	(2)

The reconciliation of income tax computed at the U.S. federal statutory tax rate to the Company’s effective income tax rate for continuing operations is as follows:

	Year Ended December 31,
	2018		2017		2016
Tax at U.S. federal statutory rate	21.0	%	35.0	%	35.0	%
State and local income taxes, net of U.S. federal benefit	(7.1)		5.7		(297.8)
Tax credits	1.5		(1.3)		91.5
Investment in frontdoor, inc. mark-to-market adjustment	(41.5)		—		—
Other permanent items	(2.1)		1.8		(156.1)
U.S. Tax Reform rate change(1)	(2.7)		(273.6)		—
Remeasurement of prior year tax positions	(0.9)		—		205.1
Excess tax benefits from stock-based compensation	1.1		(14.5)		274.0
Other, including foreign rate differences and reserves	1.7		1.4		51.9
Effective rate	(29.1)	%	(245.6)	%	203.5	%

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(1) Deferred income taxes in the consolidated statements of financial position at December 31, 2017, were remeasured for the change in the U.S. income tax rate through income tax expense (see discussion on U.S. Tax Reform). This one-time beneficial rate change adjustment for $271 million includes $11 million in state income tax expense for December 31, 2017 and $3 million additional tax expense for December 31, 2018.

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The effective tax rate for discontinued operations for the years ended December 31, 2018, 2017 and 2016 was a tax provision of 26.0 percent and benefit of 37.9 percent and 37.0 percent, respectively.  Income tax expense from continuing operations is as follows:

	Year Ended December 31,
(In millions )	2018		2017		2016
Current:
U.S. federal	$	23	$	(14)	$	(28)
Foreign		1		3		2
State and local		6		5		4
		29		(6)		(22)
Deferred:
U.S. federal		1		(242)		14
Foreign		1		2		(2)
State and local		6		4		5
		8		(235)		17
(Benefit) provision for income taxes	$	37	$	(242)	$	(5)

Deferred income tax expense results from timing differences in the recognition of income and expense for income tax and financial reporting purposes. Deferred income tax balances reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting and income tax purposes. The deferred tax asset primarily reflects the impact of future tax deductions related to our accruals and certain net operating loss carryforwards. The deferred tax liability is primarily attributable to the basis differences related to intangible assets. Valuation allowances are recorded to reduce deferred tax assets when it is more likely than not that a tax benefit will not be realized. The valuation allowance for deferred tax assets as of December 31, 2018and 2017 was $11 million.

Significant components of our deferred tax balances are as follows:

	As of December 31,
(In millions)	2018		2017
Long-term deferred tax assets (liabilities):
Intangible assets(1)	$	(471)	$	(446)
Property and equipment		(25)		(22)
Prepaid expenses and deferred customer acquisition costs		(20)		(8)
Receivables allowances		5		9
Self-insured claims and related expenses		7		7
Accrued liabilities		22		13
Other long-term obligations		(6)		(12)
Net operating loss and tax credit carryforwards		15		19
Less valuation allowance		(11)		(11)
Net Long-term deferred tax liability	$	(484)	$	(451)

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(1) The deferred tax liability relates primarily to the difference in the tax versus book basis of intangible assets. We had $505 million and $507 million of deferred tax liability included in this net deferred tax liability as of December 31, 2018 and 2017, respectively, that will not actually be paid unless certain business units of the Company are sold.

As of December 31, 2018,  we had deferred tax assets, net of valuation allowances, of $6 million for federal and state net operating loss and capital loss carryforwards, which expire at various dates up to 2038.  Wealso had deferred tax assets, net of valuation allowances, of less than $1 million for federal and state credit carryforwards which expire at various dates up to 2026. The federal and state net operating loss carryforwards in the filed income tax returns included unrecognized tax benefits taken in prior years. The net operating losses for which a deferred tax asset is recognized for financial statement purposes in accordance with ASC 740 are presented net of these unrecognized tax benefits.

We previously considered the earnings in our non-U.S. subsidiaries to be indefinitely reinvested and, accordingly, recorded no deferred income taxes.Prior to the Transition Tax included in the Act discussed herein, we had an excess amount for financial reporting over the tax basis in our foreign subsidiaries, including cumulative undistributed earnings of our foreign subsidiaries of$70 million as of December 31, 2018. While the Transition Tax resulted in all remaining undistributed foreign earnings being subject to U.S. tax, an actual repatriation from our non-U.S. subsidiaries could still be subject to additional foreign withholding taxes and U.S. state taxes. Included in our December 31, 2017 U.S. income tax provision is less than $1 million in Transition Tax.The amount of cash associated with indefinitely reinvested foreign earnings was approximately $30 million and $29 million as of December 31, 2018 and 2017, respectively.

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Note 7. Acquisitions

Acquisitions have been accounted for as business combinations using the acquisition method and, accordingly, the results of operations of the acquired businesses have been included in the consolidated financial statements since their dates of acquisition. Asset acquisitions have been accounted for under ASU 2017-01. The assets and liabilities of these businesses were recorded in the financial statements at their estimated fair values as of the acquisition dates.

2018

During the year ended December 31, 2018, we completed 20 acquisitions. On March 30, 2018, we acquired all of the outstanding stock of Copesan Services, Inc. (“Copesan”) for an aggregate purchase price of $148 million, subject to certain post-closing net working capital adjustments. The acquisition is expected to improve Terminix’s capabilities in commercial pest control as Copesan is expected to provide us with significant expertise, system capabilities and processes for delivering pest management solutions to sophisticated commercial customers. Wefunded $104 million at closing using available cash on hand. An additional $35 million of deferred purchase price and up to $10 million earnout contingent on the successful achievement of projected revenue targets are both due to the sellers three years from the acquisition date. Changes in projected revenue would result in a change in the fair value of the recorded earnout obligation. The deferred purchase price and earnout are recorded at fair value on the consolidated statements of financial position. Subsequent changes to the estimated earnout obligation will be recognized in the consolidated statements of operations and comprehensive (loss) income when incurred.

As a result of this acquisition, we recognized a preliminary value of $99 million of goodwill, which is primarily attributable to the expected benefits from synergies of the combination with existing businesses and growth opportunities and Copesan’s workforce and is not deductible for tax purposes. Goodwill changed from the preliminary values recognized reflecting the valuation work completed to date and the receipt of additional information which resulted in adjustments to working capital accounts. We also recognized approximately $55 million of other intangibles, primarily customer lists and trade names. The weighted-average useful life for each class of definite-lived intangible asset associated with Copesan is between three to five years. As of December 31, 2018, the purchase price allocation for this acquisition has not been finalized as the Company is still evaluating the fair value and useful lives of certain intangible assets. Wewill complete the purchase price allocation in the first quarter of 2019.

During the year ended December 31, 2018, we completed 17 additional pest control acquisitions and reacquired a Terminix franchisee, all of which have been accounted for as business combinations, and purchased a ServiceMaster Restore master distributor within ServiceMaster Brands which has been accounted for as an asset acquisition. Wefunded $86 million at closing for these acquisitions using available cash on hand. An additional approximately $20 million of future payments, primarily deferred purchase price, are due to the sellers between one and five years from the acquisition dates. We recorded a preliminary value of $80 million of goodwill and $25 million of other intangibles, primarily customer lists and reacquired rights. Goodwill and intangibles recognized for these acquisitions changed from the preliminary values recognized reflecting the valuation work completed to date and the receipt of additional information which resulted in adjustments to working capital accounts. As of December 31, 2018, the purchase price allocations for these acquisitions have not been finalized as we are still evaluating working capital balances and the fair value and useful lives of the acquired intangible assets. The Company expects to complete the purchase price allocations within the respective measurement periods during 2019.The weighted-average useful life for each class of definite-lived intangible asset associated with these acquisitions is between three to five years.

Prior Years

During the year ended December 31, 2017, we completed four pest control acquisitions and purchased a ServiceMaster Clean master distributor within ServiceMaster Brands. The total purchase price for these acquisitions was $16 million. Werecorded goodwill of $2 million and other intangibles, primarily reacquired rights, of $13 million related to those acquisitions. The weighted-average useful life for each class of definite lived intangible asset associated with these acquisitions was approximately three years.

During the year ended December 31, 2016, we completed several pest control and termite acquisitions. The total purchase price for these acquisitions was $43 million. We recorded goodwill of $34 million and other intangibles, primarily customer relationships, of $6 million related to these acquisitions. The weighted-average useful life for each class of definite lived intangible asset recorded for these acquisitions was five years.

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Supplemental cash flow information regarding our acquisitions is as follows:

	Year Ended December 31,
(In millions)	2018		2017		2016
Assets acquired	$	284	$	16	$	44
Liabilities assumed		(30)		—		—
Net assets acquired(1)	$	254	$	16	$	43
Net cash paid	$	191	$	13	$	34
Seller financed debt		64		3		9
Purchase price	$	254	$	16	$	43

___________________________________

(1) Includes approximately $15 million of deferred tax liabilities recognized as a result of tax basis differences in intangible assets.

Acquisition-related costs, which represent legal, accounting and other expenses associated with completed or contemplated acquisitions, were $5 million for the year ended December 31, 2018 and $1 million for the year ended December 31 2016. No acquisition-related costs were incurred in the year ended December 31, 2017. Prior period amounts have been reclassified from Selling and administrative expenses to Acquisition-related costs on the consolidated statements of income and comprehensive (loss) income to conform to current period presentation.

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Note 8. Discontinued Operations

American Home Shield Spin-off

On October 1, 2018, ServiceMaster completed the previously announced separation of its American Home Shield business. The Separation was effectuated through a pro rata dividendto our stockholders of approximately 80.2% of the outstanding shares of common stock of Frontdoor.  We hold approximately 16.7 million shares of Frontdoor common stock with a fair value of approximately $445 million as of December 31, 2018. The investment is accounted for as an available-for-sale security. For the year ended December 31, 2018, approximately $249 million of unrealized losses were recorded within Loss on investment in frontdoor, inc. related to a decline in value of the common stock held in Frontdoor in the consolidated statements of operations and comprehensive income.

In connection with the American Home Shield spin-off, the Company and Frontdoor entered into (1) a separation and distribution agreement containing key provisions relating to the separation of Frontdoor and the distribution of Frontdoor common stock to ServiceMaster stockholders, as well as insurance coverage, non-competition, indemnification and other matters, (2) an employee matters agreement allocating liabilities and responsibilities relating to employee benefit plans and programs and other related matters and (3) a tax matters agreement governing the respective rights, responsibilities and obligations of the parties thereto with respect to taxes, including allocating liabilities for income taxes attributable to Frontdoor and its subsidiaries generally to the Company for tax periods (or portions thereof) ending on or before October 1, 2018, and generally to Frontdoor for tax periods (or portions thereof) beginning after that date.

The charges for the transition services are designed to allow us to fully recover the direct costs of providing the services, plus specified margins and any out-of-pocket costs and expenses. The services provided under the transition services agreement will terminate at various specified times, and in no event later than December 31, 2019. Frontdoor may terminate the transition services agreement (or certain services under the transition services agreement) for convenience upon 90 days written notice, in which case Frontdoor will be required to reimburse us for early termination costs. Under this transition services agreement, in the year ended December 31, 2018, we recorded approximately $1 million of fees from Frontdoor, which is included, net of costs incurred, in Selling and administrative expenses in the consolidated statements of operations and comprehensive (loss) income. As of December 31, 2018, approximately $1 million owed by Frontdoor under this agreement was unpaid. Subsequent to December 31, 2018, all amounts under this agreement have been paid.

During the year ended December 31, 2018, we processed certain of Frontdoor’s accounts payable transactions. Through this process, in the year ended December 31, 2018, approximately $2 million was paid on Frontdoor’s behalf, approximately $1 million of which was repaid by Frontdoor as of December 31, 2018. Subsequent to December 31, 2018, all amounts under this agreement have been paid.

The Company and Frontdoor also entered into a sublease agreement for the space Frontdoor retained in our Global Service Center and Memphis customer care center after the spin-off. We recognized approximately $1million of rental income related to these sublease agreements during the year ended December 31, 2018 in Selling and administrative expenses on the consolidated statements of operations and comprehensive (loss) income. Payments received under the sublease agreements during the year ended December 31, 2018 totaled approximately $1 million.

The historical results of the American Home Shield segment, including the results of operations, cash flows and related assets and liabilities, are reported as discontinued operations for all periods presented herein. For all periods after the Separation, discontinued operations includes spin-off transaction costs primarily related to transaction fees to effect the spin-off and receipts pursuant to the transition services agreement.

American Home Shield Goodwill and Intangible Assets

Goodwill and indefinite lived intangible assets are assessed annually for impairment during the fourth quarter or earlier upon the occurrence of certain events or substantive changes in circumstances. No goodwill or indefinite-lived intangible asset impairments were recorded relating to American Home Shield in the years ended December 31, 2018, 2017 and 2016.

Financial Information for Discontinued Operations

Loss from discontinued operations, net of income taxes, for all periods presented includes the operating results of Frontdoor and previously sold businesses.

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The operating results of discontinued operations are as follows:

	Year Ended December 31,
(In millions)	2018		2017		2016
Revenue	$	979	$	1,157	$	1,020
Cost of services rendered and products sold		534		591		524
Operating expenses(1)		282		296		257
Interest and net investment income		(1)		(2)		(5)
Income before income taxes		164		272		243
Provision for income taxes		43		103		90
Gain from discontinued operations, net of income taxes	$	122	$	169	$	153

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(1) Includes spin-off transaction costs incurred of $35 million and $13 million for the years ended December 31, 2018 and 2017, respectively.

The following table presents the aggregate carrying amount of the major classes of assets and liabilities of discontinued operations. At December 31, 2017, these balances reflect the historical assets and liabilities of the American Home Shield business, which was spun off in the year ended December 31, 2018.

(In millions)
Assets of Discontinued Operations:		December 31, 2017
Cash and cash equivalents	$	282
Receivables, net		408
Inventories and other current assets		50
Current assets of discontinued operations		740
Property and equipment, net		35
Goodwill		476
Intangible assets, net		165
Other long-term assets		2
Total Assets of Discontinued Operations	$	1,418
Liabilities of Discontinued Operations:
Accounts payable	$	34
Accrued liabilities:
Payroll and related expenses		7
Self-insured claims and related expenses		57
Accrued interest payable		1
Other		13
Deferred revenue		573
Current portion of long-term debt		9
Total Current Liabilities		693
Deferred taxes		42
Other long-term obligations		2
Total Liabilities of Discontinued Operations	$	737

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The following selected financial information of American Home Shield is included in the statements of cash flows:

	Year ended December 31,
(In millions)	2018		2017		2016
Depreciation	$	8	$	9	$	8
Amortization	$	6	$	8	$	6
Capital expenditures	$	(18)	$	(9)	$	(10)
Significant operating and investing non-cash items:
Net assets acquired through seller financed debt	$	—	$	—	$	14

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Note 9. Restructuring Charges

We incurred restructuring charges of $17 million ($13 million, net of tax), $21 million  ($15 million, net of tax) and $15million ($9million, net of tax) for the years ended December 31, 2018, 2017 and 2016, respectively. Restructuring charges are comprised of the following:

	Year Ended December 31,
(In millions)	2018		2017		2016
Terminix(1)	$	2	$	2	$	7
ServiceMaster Brands(2)		1		1		—
Corporate(3)		7		2		5
Leadership transition(4)		—		11		—
Global Service Center relocation(5)		8		5		3
Total restructuring charges	$	17	$	21	$	15

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(1) For the years ended December 31, 2018, 2017 and 2016, these charges include $2 million, $2 million and $4 million, respectively, of lease termination and severance costs driven by Terminix’s branch optimization program. Of this amount $1 million was unpaid and accrued as of December 31, 2018. For the year ended December 31, 2016, these charges include $1 million of severance costs and $3 million of stock-based compensation expense due to the modification of non-vested stock options and RSUs as part of the severance agreement with the former president of Terminix.

(2) Represents severance and other costs related to the reorganization of ServiceMaster Brands.  

(3) We have historically made changes on an ongoing basis to enhance capabilities and reduce costs in our corporate functions that provide company-wide administrative services for our operations. In 2017, we began taking actions to enhance capabilities and align our corporate functions with those required to support our strategic needs as two stand-alone companies in anticipation of the American Home Shield spin-off. For the years ended December 31, 2018, 2017 and 2016, these charges include severance and other costs of $3 million, $2 million and $2 million, respectively. For the year ended December 31, 2018, these charges also included $4 million of costs incurred due to the Separation that were not included in discontinued operations. For the year ended December 31, 2016, these charges include professional fees of $2 million and accelerated depreciation of $2 million related to the early termination of a long-term human resources outsourcing agreement. Of this amount, $1 million was unpaid and accrued as of December 31, 2018.

(4) For the year ended December 31, 2017, these charges include $5 million of severance costs and $5 million of stock-based compensation expense as part of the severance agreements with the former CEO and CFO. Of this amount, $2 million was unpaid and accrued as of December 31, 2018.

(5) For the year ended December 31, 2018, these charges include future rent of $7 million and $1 million of professional and other fees.  For the year ended December 31, 2017, these charges include accelerated depreciation of $2 million, redundant rent expense of $2 million and a $1 million loss recorded on the sale of an asset related to the relocation of the Company’s corporate headquarters, which we refer to as our Global Service Center. For the year ended December 31, 2016, represents impairment charges of $1 million and professional fees and other costs of $1 million related to the relocation of the Company’s Global Service Center. Of this amount, $4 million was unpaid and accrued as of December 31, 2018.

The pretax charges discussed above are reported in Restructuring charges in the consolidated statements of operations and comprehensive (loss) income.

A reconciliation of the beginning and ending balances of accrued restructuring charges, which are included in Accrued liabilities—Other on the consolidated statements of financial position, is presented as follows:

	Accrued
	Restructuring
(In millions)	Charges
Balance as of December 31, 2016	$	3
Costs incurred		21
Costs paid or otherwise settled		(17)
Balance as of December 31, 2017		6
Costs incurred		17
Costs paid or otherwise settled		(17)
Balance as of December 31, 2018	$	7

We expect substantially all of our accrued restructuring charges to be paid within one year.

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Note 10. Commitments and Contingencies

We lease certain property and equipment under various operating lease arrangements. Most of the property leases provide that we pay taxes, insurance and maintenance applicable to the leased premises. As leases for existing locations expire, we expect to renew the leases or substitute another location and lease.

Rental expense for the years ended December 31, 2018, 2017 and 2016 was $33 million, $29 million and $28 million, respectively. Based on leases in place as of December 31, 2018, future long-term non-cancelable operating lease payments will be approximately $26 million in 2019, $23 million in 2020, $20 million in 2021, $18 million in 2022, $14 million in 2023, and $92 million in 2024, and thereafter. We expect to receive sublease income from Frontdoor’s sublease of space in our Global Service Center and Memphis customer care center of approximately $2 million in each year through 2033. Sublease income of approximately $1 million was recognized within Selling and administrative expenses on the consolidated statements of operations and comprehensive (loss) income for the year ended December 31, 2018.

In the normal course of business, we periodically enter into agreements that incorporate indemnification provisions. While the maximum amount to which we may be exposed under such agreements cannot be estimated, we do not expect these guarantees and indemnifications to have a material effect on our business, financial condition, results of operations or cash flows.

We carry insurance policies on insurable risks at levels that we believe to be appropriate, including workers’ compensation, automobile and general liability risks. We purchase insurance policies from third-party insurance carriers, which typically incorporate significant deductibles or self-insured retentions. We are responsible for all claims that fall below the retention limits, exceed our coverage limits or are otherwise not covered by our insurance policies. In determining our accrual for self-insured claims, we use historical claims experience to establish both the current year accrual and the underlying provision for future losses. This actuarially determined provision and related accrual include known claims, as well as incurred but not reported claims. We adjust our estimate of accrued self-insured claims when required to reflect changes based on factors such as changes in health care costs, accident frequency and claim severity.

A  reconciliation of beginning and ending accrued self-insured claims, which are included in Accrued liabilities—Self-insured claims and related expenses and Other long-term obligations, primarily self-insured claims on the consolidated statements of financial position, net of insurance recoverables, which are included in Prepaid expenses and other assets and Other assets on the consolidated statements of financial position, is presented as follows:

	Accrued
	Self-insured
(In millions)	Claims, Net
Balance as of December 31, 2016	$	120
Provision for self-insured claims		36
Cash payments		(42)
Balance as of December 31, 2017		115
Provision for self-insured claims		29
Cash payments		(33)
Balance as of December 31, 2018	$	111

Termite damage claim accruals in the Terminix business are recorded based on both the historical rates of claims incurred within a contract year and the cost per claim. Current activity could differ causing a change in estimates. We have certain liabilities with respect to existing or potential claims, lawsuits and other proceedings. We accrue for these liabilities when it is probable that future costs will be incurred and such costs can be reasonably estimated. Any resulting adjustments, which could be material, are recorded in the period the adjustments are identified.

In addition to the matters discussed above and the fumigation related matters discussed below, in the ordinary course of conducting business activities, we and our subsidiaries become involved in judicial, administrative and regulatory proceedings involving both private parties and governmental authorities. These proceedings include insured and uninsured matters that are brought on an individual, collective, representative and class action basis, or other proceedings involving regulatory, employment, general and commercial liability, automobile liability, wage and hour, environmental and other matters. We have entered into settlement agreements in certain cases, including with respect to putative collective and class actions, which are subject to court or other approvals. If one or more of our settlements are not finally approved, we could have additional or different exposure, which could be material. Subject to the paragraphs below, we do not expect any of these proceedings to have a material effect on our reputation, business, financial position, results of operations or cash flows; however, we can give no assurance that the results of any such proceedings will not materially affect our reputation, business, financial position, results of operations and cash flows. 

Fumigation Related Matters

On January 20, 2017, TMX USVI and TMX LP, each an indirect, wholly-owned subsidiary of the Company, entered into a revised Plea Agreement in connection with the investigation initiated by the DOJ into allegations that a local Terminix branch used methyl bromide as a fumigant at a resort in St. John, U.S. Virgin Islands. The Plea Agreement was intended to resolve four misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of

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methyl bromide. At a hearing on November 20, 2017, TMX USVI and TMX LP were sentenced for pleading guilty to four misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of methyl bromide. Under the terms of sentencing handed down, TMX USVI and TMX LP each paid fines or costs of approximately $5 million (total of approximately $10 million). The court required TMX USVI and TMX LP to provide for training certification courses with respect to pesticide application and safety in the U.S. Virgin Islands over the next five years. As a result of the sentencing, we have recorded an additional $1 million in charges in the fourth quarter of 2017. The Company had previously recorded within Fumigation related matters in the consolidated statement of operations and comprehensive (loss) income total charges of $10 million in connection with the aforementioned criminal matter as of December 31, 2016.

On December 16, 2016, the U.S. Virgin Islands Department of Justice filed a civil complaint in the Superior Court of the Virgin Islands related to the aforementioned fumigation incident in a matter styled Government of the United States Virgin Islands v. The ServiceMaster Company, LLC, The Terminix International Company Limited Partnership, and Terminix International USVI, LLC. The amount and extent of any further potential penalties, fines, sanctions, costs and damages that the federal or other governmental authorities may yet impose, investigation or other costs and reputational harm, as well as the impact of any additional civil, criminal or other claims or judicial, administrative or regulatory proceedings resulting from or related to the U.S. Virgin Islands matter, which could be material, is not currently known, and any such further penalties, fines, sanctions, costs or damages would not be covered under the Company’s general liability insurance policies.

In addition to the matters discussed above, in the ordinary course of conducting business activities, we and our subsidiaries become involved in judicial, administrative and regulatory proceedings involving both private parties and governmental authorities. These proceedings include insured and uninsured matters that are brought on an individual, collective, representative and class action basis, or other proceedings involving regulatory, employment, general and commercial liability, automobile liability, wage and hour, environmental and other matters. We have entered into settlement agreements in certain cases, including with respect to putative collective and class actions, which are subject to court or other approvals. If one or more of our settlements are not finally approved, we could have additional or different exposure, which could be material. Subject to the paragraphs above, we do not expect any of these proceedings to have a material effect on our reputation, business, financial position, results of operations or cash flows; however, we can give no assurance that the results of any such proceedings will not materially affect our reputation, business, financial position, results of operations and cash flows.

On September 15, 2015, a lawsuit was filed in the Circuit Court of the 15th Judicial Circuit in and for Palm Beach County, Florida, styled Carl Robert McCaughey, et al. v. Terminix International Company Limited Partnership, Sunland Pest Control Services, Inc., et al. The lawsuit alleged that fumigation of a Florida family’s residence by Sunland, a subcontractor of TMX LP, resulted in serious injuries to one of the family’s children. Under the terms of the court approved settlement agreement, in addition to the amounts that the Company’s insurance carriers agreed to pay to the family pursuant to our general liability insurance policies, the Company paid $3 million, an amount equal to the Company’s insurance deductible under its general liability insurance policies. In the year ended December 31, 2016, the Company recorded within Cost of services rendered and products sold in the consolidated statement of operations and comprehensive (loss) income a charge of $3 million in connection with civil claims related to the Florida fumigation matter.

Note 11. Employee Benefit Plans

Discretionary contributions to our 401(k) plan were made in the amount of $13 million,$13 million and $12 million for the years ended December 31, 2018, 2017 and 2016, respectively.

Note 12. Long-Term Debt

Long-term debt is summarized in the following table:

	As of December 31,
(In millions)	2018		2017
Senior secured term loan facility maturing in 2023(1)	$	637	$	1,615
5.125% notes maturing in 2024(2)		740		739
Revolving credit facility maturing in 2021		—		—
7.10% notes maturing in 2018(3)		—		79
7.45% notes maturing in 2027(4)		172		169
7.25% notes maturing in 2038(4)		42		42
Vehicle capital leases(5)		90		90
Other(6)		94		45
Less current portion		(49)		(136)
Total long-term debt	$	1,727	$	2,642

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(1) As of December 31,  2018 and 2017, presented net of $5 million and $16 million, respectively, in unamortized debt issuance costs and $1 million and $3 million, respectively, in unamortized original issue discount paid as described below under “––Term Loan Facility.”

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(2) As ofDecember 31, 2018 and 2017, presented net of $10 million and $11 million, respectively, in unamortized debt issuance costs as described below under “––2024 Notes.”

(3) On March 1, 2018, we paid $79 million upon their maturity.

(4) As of December 31, 2018 and 2017, collectively presented net of $33 million and $36 million, respectively, of unamortized fair value adjustments related to purchase accounting, which increases the effective interest rate from the coupon rates shown above.

(5) We have entered into the Fleet Agreement which, among other things, allows us to obtain fleet vehicles through a leasing program. All leases under the Fleet Agreement are capital leases for accounting purposes. The lease rental payments include an interest component calculated using a variable rate based on one-month LIBOR plus other contractual adjustments and a borrowing margin totaling 2.45%.

(6) As of December 3, 2018, includes approximately $82 million of future payments in connection with our acquisitions of Copesan and other companies as further described in Note 7.

Term Loan Facility

On November 8, 2016, we entered into a $1,650 million Term Loan Facility maturing November 8, 2023. Borrowings under the Term Loan Facility, together with the 2024 Notes, were used to repay the remaining outstanding $2,356 million in aggregate principal amount of the Old Term Loan Facility. In connection with the repayment, we recorded a loss on extinguishment of debt of $32 million in the year ended December 31, 2016, which includes the write-off of $14 million of original issue discount and $18 million of debt issuance costs. In addition, $38 million of proceeds was used to pay debt issuance costs of $34 million and original issue discount of $4 million in connection with the Term Loan Facility, the Revolving Credit Facility and the 2024 Notes.

The interest rates applicable to the term loans under the Term Loan Facility are based on a fluctuating rate of interest measured by reference to either, at our option, (i) an adjusted LIBOR (subject to a floor of zero percent) plus a margin of 2.50% per annum or (ii) an alternate base rate (subject to a floor of 1.00%) plus a margin of 1.50% per annum. Voluntary prepayments of borrowings under the Term Loan Facility are permitted at any time, in minimum principal amounts, without premium or penalty.

The Term Loan Facility and the guarantees thereof are secured by substantially all of the tangible and intangible assets of the Company and certain of our domestic subsidiaries, excluding certain subsidiaries subject to regulatory requirements in various states, including pledges of all the capital stock of all direct domestic subsidiaries (other than foreign subsidiary holding companies, which are deemed to be foreign subsidiaries) owned by the Company or any Guarantor and of up to 65% of the capital stock of each direct foreign subsidiary owned by the Company or any Guarantor. The Term Loan Facility security interests are subject to certain exceptions, including, but not limited to, exceptions for (i) equity interests, (ii) indebtedness or other obligations of subsidiaries, (iii) real estate or (iv) any other assets, if the granting of a security interest therein would require that any notes issued under the Company’s indenture dated as of August 15, 1997 be secured. The Term Loan Facility is secured on a pari passu basis with the security interests created in the same collateral securing the Revolving Credit Facility.

We have historically entered into interest rate swap agreements. Under the terms of these agreements, we pay a fixed rate of interest on the stated notional amount and receive a floating rate of interest (based on one month LIBOR) on the stated notional amount. Therefore, during the term of the swap agreements, the effective interest rate on the portion of the term loans equal to the stated notional amount is fixed at the stated rate in the interest rate swap agreements plus the incremental borrowing margin.

On November 8, 2016, in connection with the repayment of the Old Term Loan Facility, we terminated the then-existing interest rate swap agreements and paid $10 million in connection with the terminations. The fair value of the terminated agreements of $10 million was recorded within accumulated other comprehensive (loss) income on the consolidated statements of financial position and is being amortized into interest expense over the original term of the agreements.

On November 7, 2016 we entered into a seven-year interest rate swap agreement effective November 8, 2016.The notional amount of the agreement was $650 million.Under the terms of the agreement, we will pay a fixed rate of interest of 1.493%  on the $650 million notional amount, and we will receive a floating rate of interest (based on one-month LIBOR, subject to a floor of zero percent) on the notional amount.Therefore, during the term on the agreement, the effective interest rate on $650 million of the Term Loan Facility is fixed at a rate of 1.493%, plus the incremental borrowing margin of 2.50%.

Extinguishment of Debt and Repurchase of Notes

In connection with the spin-off of the American Home Shield Segment, we borrowed an aggregate principal amount of $1 billion under a short-term credit facility on August 1, 2018, the proceeds of which were used to prepay $982 million aggregate principal amount of term loans outstanding under our senior secured term loan facility. Such prepayment resulted in a loss on extinguishment of debt of $10 million for the year ended December 31, 2018. On August 16, 2018, Frontdoor incurred in favor of the Company $350 million aggregate principal of 6.75% Senior Notes due 2026 and a $650 million senior secured term loan facility, and obtained a $250 million senior secured revolving credit facility. We then transferred and assigned our rights and obligations in respect of Frontdoor’s senior notes and senior secured term loan facility to the lender under such short-term credit facility through a debt-for-debt exchange to satisfy our obligations thereunder.

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On October 1, 2018, in connection with the spin-off of the American Home Shield Segment, Frontdoor’s senior secured term loan facility and senior notes were included in the transfer of assets and liabilities to Frontdoor, reducing our total long-term debt by approximately $1 billion.

Interest Rate Swap Agreements

The changes in interest rate swap agreements, as well as the cumulative interest rate swaps outstanding, are as follows:

			Weighted
	Notional		Average Fixed
(In millions)	Amount		Rate(1)
Interest rate swap agreements in effect as of December 31, 2016	$	650	1.493	%
Terminated		—
Entered into effect		—
Interest rate swap agreements in effect as of December 31, 2017		650	1.493	%
Terminated		—
Entered into effect		—
Interest rate swap agreements in effect as of December 31, 2018	$	650	1.493	%

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(1) Before the application of the applicable borrowing margin.

In accordance with accounting standards for derivative instruments and hedging activities, and as further described in Note 18 to the consolidated financial statements, these interest rate swap agreements are classified as cash flow hedges, and, as such, the hedging instruments are recorded on the consolidated statements of financial position as either an asset or liability at fair value, with the effective portion of the changes in fair value attributable to the hedged risks recorded in accumulated other comprehensive (loss) income. During the year ended December 31, 2018, concurrent with the repayment of $982 million of the term loan facility, we de-designated approximately $7 million of the interest rate swaps as a cash flow hedge and recognized approximately $1 million of ineffectiveness within Interest expense on the consolidated statements of operations and comprehensive (loss) income.

Revolving Credit Facility

On November 8, 2016, in connection with our refinancing, we terminated the Old Revolving Credit Facility and entered into a $300 million Revolving Credit Facility. The maturity date for the Revolving Credit Facility is November 8, 2021. The Revolving Credit Facility provides for senior secured revolving loans and stand‑by and other letters of credit. The Revolving Credit Facility limits outstanding letters of credit to $225 million. As of December 31, 2018, there were $33 million of letters of credit outstanding and $267 million of available borrowing capacity under the Revolving Credit Facility.

The Revolving Credit Facility and the guarantees thereof are secured by the same collateral securing the Term Loan Facility, on a pari passu basis with the security interests created in the same collateral securing the Term Loan Facility.

The interest rates applicable to the loans under the Revolving Credit Facility are based on a fluctuating rate of interest measured by reference to either, at our option, (i) an adjusted LIBOR plus a margin of 2.50% per annum or (ii) an alternate base rate plus a margin of 1.50%  per annum.

2024 Notes

On November 8, 2016, we sold $750 million of 2024 Notes. The 2024 Notes will mature on November 15, 2024 and bear interest at a rate of 5.125%  per annum. The 2024 Notes are jointly and severally guaranteed on a senior unsecured basis by our domestic subsidiaries that guarantee or indebtedness under the Credit Facilities (the “Guarantors”). The 2024 Notes are not guaranteed by any of the Company’s non‑U.S. subsidiaries, any subsidiaries subject to regulation as an insurance, or certain other subsidiaries (the “Non-Guarantors”).

The 2024 Notes are our unsecured obligations and rank equally in right of payment with all of our other existing and future senior unsecured indebtedness. The subsidiary guarantees are senior unsecured obligations of the Guarantors and rank equally in right of payment with all of the existing and future senior unsecured indebtedness of our Non-Guarantors. The 2024 Notes are effectively junior to all of our existing and future secured indebtedness to the extent of the value of the assets securing such indebtedness.

2038 Notes

On September 18, 2017, we purchased $13 million in aggregate principal amount of our 7.25% notes maturing in 2038 at a price of 104.625% of the principal amount using available cash. On May 11, 2017, we purchased $17 million in aggregate principal amount of our 7.25% notes maturing in 2038 at a price of 97% of the principal amount using available cash. The repurchased notes were delivered to the trustee for cancellation. In connection with these partial repurchases, we recorded a loss on extinguishment of debt of $6 million in the year ended December 31, 2017.

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Other

The agreements governing the Term Loan Facility and the Revolving Credit Facility contain certain covenants that, among other things, limit or restrict the incurrence of additional indebtedness, liens, sales of assets, certain payments (including dividends) and transactions with affiliates, subject to certain exceptions. We were in compliance with the covenants under these agreements at December 31, 2018.

As of December 31, 2018, future scheduled long‑term debt payments are $61 million,  $38 million,  $67 million,  $12 million and $649 million for the years ended December 31, 2019, 2020, 2021, 2022 and 2023, respectively. Certain of the Company’s assets, including vehicles and equipment are leased under capital leases with $90 million in remaining lease obligations as of December 31, 2018. The long‑term debt payments above include future capital lease payments of approximately $31 million in 2019,  $27 million in 2020,  $19 million in 2021,  $10 million in 2022, and $4 million in 2023.

Note 13. Cash and Marketable Securities

Cash, money market funds and certificates of deposits with maturities of three months or less when purchased are included in Cash and cash equivalents on the consolidated statements of financial position. As of December 31, 2018 and 2017,  our marketable securities consisted primarily of common debt securities (“Debt securities”) and common equity securities (“Equity securities”). The amortized cost, fair value and gross realized and unrealized gains and losses of our short- and long-term investments in Debt and Equity securities are as follows:

			Gross Realized		Gross Realized
	Amortized		and Unrealized		and Unrealized		Fair
(In millions)	Cost		Gains		Losses		Value
Available-for-sale securities, December 31, 2018:
Debt securities	$	4	$	—	$	—	$	4
Equity securities		15		1		—		16
Total securities	$	19	$	1	$	—	$	21
Available-for-sale securities, December 31, 2017:
Debt securities	$	4	$	—	$	—	$	4
Equity securities		14		3		—		17
Total securities	$	18	$	3	$	—	$	21

Following the adoption of ASC 2016-01, we account for equity securities at fair value with adjustments to fair value recognized in Interest and net investment income in the consolidated statements of operations and comprehensive (loss) income. Additionally, for the year ended December 31, 2018, approximately $2million of realized and unrealized gains were recognized in Interest and net investment income in the consolidated statements of operations and comprehensive (loss) income.

We periodically review our debt securities to determine whether there has been an other than temporary decline in value. There were no impairment charges due to declines in the value of these investments for the year ended December 31, 2018.

Additionally, we hold minority interests in several strategic investments which do not have readily determinable fair values and are recorded at cost and are remeasured upon the occurrence of observable price changes or impairments. We account for these investments at fair value with adjustments to fair value recognized as unrealized gain (loss) on investments in our consolidated statements of operations and comprehensive (loss) income within Interest and net investment income. The investments are included within Other Assets on the consolidated statements of financial position. At December 31, 2018, the carrying amount of these investments is $4 million, which increased approximately $1 million during the year ended December 31, 2018.

Note 14. Comprehensive (Loss) Income

Comprehensive (loss) income, which primarily includes net (loss) income, unrealized gains on derivative instruments and the effect of foreign currency translation (loss) gain, is disclosed in the consolidated statements of operations and comprehensive (loss) income. Unrealized gains on marketable securities of $3 million ($2 million, net of tax) were included in other comprehensive income prior to our adoption of ASU 2016-01 on January 1, 2018. Subsequent to the adoption, these unrealized gains were reclassified to retained earnings. Additionally, stranded tax effects of approximately $4 million resulting from the corporate income tax rate change in U.S. Tax Reform were reclassified upon our adoption of ASU 2018-02 on January 1, 2018. The income tax effects remaining in AOCI will be released into earnings as the related pre-tax amounts are reclassified to earnings.

The following tables summarize the activity in accumulated other comprehensive income, net of the related tax effects.

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				Unrealized
				Gains on		Foreign
		Unrealized		Available		Currency
	(Losses) Gains on			-for-Sale		Translation
(In millions)		Derivatives		Securities		(Loss) Gain		Total
Balance as of December 31, 2016		$	12	$	1	$	(15)	$	(3)
Other comprehensive income before reclassifications:
Pre-tax amount			—		2		3		5
Tax provision			—		1		—		1
After-tax amount			—		1		3		4
Amounts reclassified from accumulated other comprehensive (loss) income(1)			4		—		—		4
Net current period other comprehensive loss			4		1		3		8
Balance as of December 31, 2017		$	16	$	2	$	(12)	$	5
Reclassification of unrealized gain/loss on equity securities			—		(2)		—		(2)
Reclassification of tax rate change			3		1		—		4
As revised, January 1, 2018		$	19	$	—	$	(12)	$	7
Other comprehensive income before reclassifications:
Pre-tax amount			4		—		(3)		1
Tax provision			1		—		—		1
After-tax amount			3		—		(3)		—
Amounts reclassified from accumulated other comprehensive income(1)			(3)		—		—		(3)
Net current period other comprehensive income			1		—		(3)		(3)
Balance as of December 31, 2018		$	20	$	—	$	(15)	$	5

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(1) Amounts are net of tax. See reclassifications out of accumulated other comprehensive income below for further details.

Reclassifications out of accumulated other comprehensive income included the following components for the periods indicated.

	Amounts Reclassified from Accumulated
	Other Comprehensive Income
	As of December 31,						Consolidated Statements of Operations
(In millions)	2018		2017		2016		and Comprehensive (Loss) Income Location
Gains (losses) on derivatives:
Fuel swap contracts	$	3	$	3	$	(4)	Cost of services rendered and products sold
Interest rate swap contracts		1		(8)		(7)	Interest expense
Net losses on derivatives		4		(6)		(11)
Impact of income taxes		(1)		2		4	Provision for income taxes
Total reclassifications related to derivatives	$	3	$	(4)	$	(7)
Gains on available-for-sale securities	$	—	$	—	$	3	Interest and net investment income
Impact of income taxes		—		—		(1)	Provision for income taxes
Total reclassifications related to securities	$	—	$	—	$	2
Total reclassifications for the period	$	3	$	(4)	$	(5)

Note 15. Supplemental Cash Flow Information

Supplemental information relating to the consolidated statements of cash flows is presented in the following table:

	Year Ended December 31,
(In millions)	2018		2017		2016
Cash paid for or (received from):
Interest expense(1)	$	123	$	134	$	133
Interest and dividend income		(2)		(1)		—
Income taxes, net of refunds		52		109		72

(1) For the year ended December 31, 2016, excludes $10 million paid in connection with the termination of interest rate swap agreements.

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As of December 31, 2018, Cash and cash equivalents of $224 million and Restricted cash of $89 million as presented on the consolidated statements of financial position represent the amounts comprising Cash and cash equivalents and restricted cash of $313 million presented on the consolidated statements of cash flows. As of December 31, 2017, Cash and cash equivalents of $192 million and Restricted cash of $89 million as presented on the consolidated statements of financial position and cash related to discontinued operations of $282 million represent the amounts comprising Cash and cash equivalents and restricted cash of $563 million presented on the consolidated statements of cash flows. As of December 31, 2016, Cash and cash equivalents of $123 million and Restricted cash of $95 million presented on the consolidated statements of financial position and cash related to discontinued operations of $168 million represent the amounts comprising Cash and cash equivalents and restricted cash of $386 million presented on the consolidated statements of cash flows.

We acquired $36 million,  $41 million and $60 million of property and equipment through capital leases and other non-cash financing transactions in the years ended December 31, 2018, 2017 and 2016, respectively, which have been excluded from the consolidated statements of cash flows as non-cash investing and financing activities. 

In the year ended December 31, 2016, we converted certain company-owned Merry Maids branches to franchises for a total purchase price of $9 million. In the year ended December 31, 2016, we received cash of $6 million, and provided financing of $2 million.  

Note 16. Capital Stock

We are authorized to issue 2,000,000,000 shares of common stock. As of December 31, 2018, there were 147,209,928 shares of common stock issued and 135,687,558 shares of common stock outstanding. We have no other classes of equity securities issued or outstanding.

Note 17. Stock-Based Compensation

In connection with our initial public offering, our board of directors and stockholders adopted the Omnibus Incentive Plan. Prior to our initial public offering, our board of directors and stockholders had adopted the Amended and Restated ServiceMaster Global Holdings, Inc. Stock Incentive Plan, as amended as of October 25, 2012 (the “MSIP”). Upon adoption of the Omnibus Incentive Plan, we froze the MSIP and will make no further grants thereunder. However, awards previously granted under the MSIP are unaffected by the termination of the MSIP. The Omnibus Incentive Plan provides for awards in the form of stock options, stock purchase rights, restricted stock, RSUs, performance shares, performance units, stock appreciation rights, dividend equivalents, DSUs, deferred share equivalents, and other stock-based awards. The MSIP provided for the sale of shares and DSUs of our stock to our executives, officers and other employees and to our directors as well as the grant of RSUs, performance-based RSUs and options to purchase our shares to those individuals. Our Compensation Committee selects our executive officers, employees and directors eligible to participate in the Omnibus Incentive Plan and determines the specific number of shares to be offered or options to be granted to an individual.

On February 24, 2015, our board of directors approved and recommended for approval by our stockholders the Employee Stock Purchase Plan, which became effective for offering periods commencing July 1, 2015. The Employee Stock Purchase Plan is intended to qualify for the favorable tax treatment under the Code. Under the plan, eligible employees may purchase common stock, subject to Internal Revenue Service limits, during pre-specified offering periods at a discount established by us not to exceed ten percent of the then-current fair market value. On April 27, 2015, our stockholders approved the Employee Stock Purchase Plan with a maximum of one million shares of common stock authorized for sale under the plan. Under the Employee Stock Purchase Plan, we sold52,051 shares in 2017 and 70,063 shares in 2016.As a result of the American Home Shield spin-off described in Note 1 to the consolidated financial statements, the Employee Stock Purchase Plan was suspended effective January 1, 2018.

A maximum of 16,396,667 shares of our stock is authorized for issuance under the MSIP, the Omnibus Incentive Plan and the Employee Stock Purchase Plan, of which, as of December 31, 2018,  6,661,265 shares remain available for future grants. We currently intend to satisfy any need for our shares of common stock associated with the vesting of RSUs, exercise of options or purchase of shares issued under the Omnibus Incentive Plan, MSIP or Employee Stock Purchase Plan through new shares available for issuance or any shares repurchased, forfeited or surrendered from participants in the MSIP and the Omnibus Incentive Plan.

All option grants under the Omnibus Incentive Plan and the MSIP have been, and we expect that all future option grants will be, non-qualified options with a per-share exercise price no less than the fair market value of one share of our stock on the grant date. Any stock options granted will generally have a term of 10 years and vesting will be subject to an employee’s continued employment. Our Compensation Committee may accelerate the vesting of an option at any time. In addition, vesting of options will be accelerated if we experience a change in control (as defined in the Omnibus Incentive Plan and the MSIP) unless options with substantially equivalent terms and economic value are substituted for existing options in place of accelerated vesting. Our stock option awards also have a “double trigger provision” that provides for acceleration in the event of a change in control and subsequent termination of the employee from the acquiring company within 24 months of the change in control.  For RSUs granted in July 2018 or thereafter, the Compensation Committee revised the RSU award agreements to include a double trigger provision relating to the acceleration of vesting RSUs on a change in control and subsequent termination of the employee from the acquiring company within 24 months of the change in control.Vesting of options and RSUs granted under the Omnibus Incentive Plan and the MSIP will also be accelerated, in whole or in part, in the event of an employee’s death or disability (as defined in the Omnibus Incentive Plan and the MSIP). Upon termination for cause (as defined in the Omnibus Incentive Plan and the MSIP), all options and RSUs held by an employee are

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immediately cancelled. Following a termination without cause, vested options will generally remain exercisable through the earlier of the expiration of their term or three months following termination of employment (one year in the case of death, disability or retirement at normal retirement age). Unless sooner terminated by our board of directors, the Omnibus Incentive Plan will remain in effect until June 26, 2024.

In 2018, 2017 and 2016,  we completed various equity offerings to certain of our executives, officers and employees pursuant to the Omnibus Incentive Plan. The shares sold and options granted in connection with these equity offerings are subject to and governed by the terms of the Omnibus Incentive Plan. No other shares of common stock were sold by us in 2018, 2017 or 2016.

Stock Options

We granted our executives, officers and employees options to purchase 502,004;  747,761; and 684,329 shares of our common stock in 2018, 2017 and 2016, respectively, at a weighted-average exercise price of $55.18 per share for options issued in 2018, $39.27 per share for options issued in 2017, and $39.54 per share for options issued in 2016. These options are subject to and governed by the terms of the MSIP and Omnibus Incentive Plan. The per share purchase price and exercise price was based on the determination by our Compensation Committee of the fair market value of our common stock as of the purchase/grant dates. All options granted to date generally will vest in four equal annual installments, subject to an employee’s continued employment. The four-year vesting period is the requisite service period over which compensation cost will be recognized on a straight-line basis for all grants. All options issued are accounted for as equity-classified awards.

The value of each option award was estimated on the grant date using the Black-Scholes option valuation model that incorporates the assumptions noted in the following table. For options granted in 2018, 2017 and 2016, the expected volatility was based on historical and implied volatilities of our publicly traded stock. The expected life represents the period of time that options granted are expected to be outstanding and was calculated using the simplified method as outlined by the SEC in Staff Accounting Bulletins No. 107 and 110 as we do not have sufficient historical exercises to provide a reasonable basis upon which to estimate expected life due to the limited period of time our equity shares have been publicly traded. The risk-free interest rates were based on U.S. Treasury securities with terms similar to the expected lives of the options as of the grant dates.

	Year Ended December 31,
Assumption	2018		2017		2016
Expected volatility	25.9	%	27.7	%	32.3	%
Expected dividend yield	0.0	%	0.0	%	0.0	%
Expected life (in years)	6.3		6.3		6.3
Risk-free interest rate	2.63% - 2.94	%	1.83% - 2.29	%	1.25% - 1.46	%

The weighted-average grant-date fair value of the options granted during 2018,  2017 and 2016 was $17.68,  $12.45 and $13.58 per option, respectively. During the year ended December 31, 2018, we applied a forfeiture assumption of 19.22 percent per annum in the recognition of the expense related to these options, with the exception of the options held by our CEO for which we applied a forfeiture rate of zero. The total intrinsic value of stock options exercised during the years ended December 31, 2018, 2017 and 2016, was $6 million, $60 million and $20 million, respectively. The total fair value of stock options vested during the years ended December 31, 2018, 2017 and 2016, was $3 million, $6 million and$6 million, respectively.

A summary of option activity under the MSIP and Omnibus Incentive Plan as of December 31, 2018 and changes during the year then ended is presented below:

						Weighted Avg.
					Aggregate	Remaining
		Weighted Avg.			Intrinsic	Contractual
	Stock	Exercise			Value	Term
	Options	Price			(in millions)	(in years)
Total outstanding, December 31, 2017	1,125,162	$	34.84	$	18	8.15
Granted to employees	502,004	$	55.18
Equitable Adjustment	581,231	$	29.48
Exercised	(232,527)	$	27.41
Forfeited	(624,641)	$	38.21
Expired	(8,386)	$	39.55
Total outstanding, December 31, 2018	1,342,843	$	29.34	$	10	8.01
Total exercisable, December 31, 2018	329,287	$	21.81	$	5	6.64

RSUs

We granted our executives, officers and employees 354,931;  416,604;  and 267,739;RSUs in 2018, 2017 and 2016, respectively, with weighted-average grant date fair values of $52.40 per unit for 2018, $40.51 per unit for 2017,  and $39.15 per unit for 2016, which was equivalent to the then current fair value of our common stock at the grant date. All RSUs outstanding as of December 31, 2018 will vest in three equal annual installments, subject to an employee’s continued employment. Upon vesting, each

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RSU will be converted into one share of our common stock. The total fair value of RSUs vested during the years ended December 31, 2018, 2017 and 2016,  was $18 million, $7 million and $10 million, respectively.

A summary of RSU activity under the Omnibus Incentive Plan as of December 31, 2018, and changes during the year then ended is presented below:

		Weighted Avg.
		Grant Date
	RSUs	Fair Value
Total outstanding, December 31, 2017	571,924	$	39.26
Granted to employees	354,931	$	52.40
Equitable Adjustment	147,082	$	32.06
Vested	(306,145)	$	36.09
Forfeited	(241,048)	$	41.19
Total outstanding, December 31, 2018	526,744	$	35.75

Included within the vested RSUs in the summary of RSU activity above are 97,920 grants of performance RSUs to certain executives who were key to the American Home Shield spin-off. All such performance RSUs were contingent upon the successful completion of the spin-off and subject to the employee’s continued employment. All of these performance RSUs vested on October 1, 2018, the date the spin-off occurred.

Performance Shares

We granted our executives 120,778 performance shares in 2017 with a weighted–average grant date fair value of $38.98 per share and 131,352 performance shares in 2016 with a weighted-average grant date fair value of $39.59 per share, which were equivalent to the then current fair value of our common stock at the grant date. The performance shares were scheduled to vest at the end of a three-year period based on the achievement of a cumulative adjusted EPS target established at the grant date and subject to an executive’s continued employment. As the performance shares contain a performance condition, stock-based compensation expense, net of estimated forfeitures, is recorded over the requisite service period based on the number of awards expected to vest. No performance shares were granted in 2018 due the complexities in determining longer-term financial goals given the spin-off and financial separation of the American Home Shield business.  Effective July 23, 2018, the performance shares granted in 2016 and 2017 were cancelled by the Compensation Committee to the Board of Directors due to the complexities of adjusting such awards as a consequence of the spin-off of the American Home Shield business and because the awards were tracking below payout threshold at the time of cancellation.

A summary of performance share activity under the Omnibus Incentive Plan as of December 31, 2018, and changes during the year then ended is presented below:

		Weighted Avg.
	Performance	Grant Date
	Shares	Fair Value
Total outstanding, December 31, 2017	93,928	$	38.86
Forfeited	(93,928)	$	38.86
Total outstanding, December 31, 2018	—	$	—

Stock-based compensation expense

During the years ended December 31, 2018, 2017 and 2016,  we recognized stock-based compensation expense of $14 million ($11 million, net of tax), $10 million ($6 million, net of tax) and $12 million  ($8 million, net of tax), respectively. These charges are recorded within Selling and administrative expenses in the consolidated statements of operations and comprehensive (loss) income and included $3 million of stock-based compensation expense related to retention awards granted to employees instrumental to the spin-off. For the years ended December 31, 2018, 2017 and 2016, stock-based compensation expense recognized related to employees of Frontdoor is included within Gain on discontinued operations, net of income taxes on the consolidated statements of operations and comprehensive (loss) income. Additionally, during the yearsended December 31, 2017 and 2016,  we recognized $5 million and $3 million, respectively, of stock-based compensation expense due to the modification of non-vested stock options and RSUs as part of the severance agreements with the former CEO (2017) and president of Terminix (2016), which has been included in Restructuring charges in the consolidated statements of operations and comprehensive (loss) income.

As of December 31, 2018, there was $20 million of total unrecognized compensation costs related to non-vested stock options and RSUs granted under the MSIP and Omnibus Incentive Plan. These remaining costs are expected to be recognized over a weighted-average period of 2.23 years.

American Home Shield Spin-off

On October 1, 2018, in connection with the spin-off transaction, we adjusted our outstanding share-based awards issued to employees and directors in accordance with the Separation and Distribution Agreement (the “Equitable Adjustment”). For purposes of

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the vesting of these share-based awards, continued employment or service with the Company or with Frontdoor is treated as continued employment for purposes of the Company’s and Frontdoor’s share-based awards. The adjustments were as follows:

In connection with the spin-off, stock options were converted to stock options of each participant’s employer post spin-off. We completed the Equitable Adjustment by adjusting the exercise price of options held by our employees to reflect the fair market value of our common stock after giving effect to the spin-off by multiplying the exercise price of such options immediately prior to the spin-off by a fraction, the numerator of which was the fair market value of a share of our common stock immediately after the spin-off and the denominator of whichwas the fair market value of a share of our common stock immediately prior to the spin-off.

To allow our employees to retain the intrinsic value of their stock options prior to the spin-off, we also adjusted the number of shares underlying the options of such employees. The number of shares underlying the options was adjusted by dividing the total intrinsic value of the underlying options held by each employee by the fair value of each underlying option immediately following the spin-off.

In connection with the spin-off, we implemented an RSU Election Program whereby participants could elect to amend their RSU Awards so that the employee received only RSUs in the participant’s employer post spin-off (“Concentration Election”). If a Concentration Election was not made the employee would retain their existing ServiceMaster RSUs and receive Frontdoor RSUs pursuant to the Distribution. If the Concentration Election was made, we adjusted the number of RSU awards to allow employees to retain the intrinsic value of their RSUs prior to the spin-off. The number of RSUs was adjusted by dividing the total intrinsic value of the RSUs prior to the spin-off by the share price of the participant’s employer immediately following the spin-off.

The change in the number of shares underlying options and the adjustment of the exercise price pursuant to the Equitable Adjustment represent modifications to our share-based compensation awards. As a result, we compared the fair value of the awards following the spin-off with the fair value of the original awards. The comparison did not yield incremental value. Accordingly, we did not record any incremental compensation expense pursuant to the Equitable Adjustment.

Note 18. Fair Value Measurements

The period-end carrying amounts of cash and cash equivalents, receivables, restricted cash, accounts payable and accrued liabilities approximate fair value because of the short maturity of these instruments. The period-end carrying amounts of long-term notes receivable approximate fair value as the effective interest rates for these instruments are comparable to period-end market rates. The period-end carrying amounts of short- and long-term debt securities also approximate fair value, with unrealized gains and losses reported net of tax as a component of accumulated other comprehensive income on the consolidated statements of financial position, or, for certain unrealized losses, reported in interest and net investment income in the consolidated statements of operations and comprehensive (loss) income if the decline in value is other than temporary. The carrying amount of total debt was $1,776 million and $2,778 million and the estimated fair value was $1,791 million and $2,879 million as of December 31, 2018 and December 31, 2017, respectively. The fair value of our debt is estimated based on available market prices for the same or similar instruments which are considered significant other observable inputs (Level 2) within the fair value hierarchy. The fair values presented reflect the amounts that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date (exit price). The fair value estimates presented in this report are based on information available to the Company as of December 31, 2018 and 2017.

We have estimated the fair value of our financial instruments measured at fair value on a recurring basis using the market and income approaches. For investments in marketable securities, deferred compensation trust assets and derivative contracts, which are carried at their fair values, our fair value estimates incorporate quoted market prices, other observable inputs (for example, forward interest rates) and unobservable inputs (for example, forward commodity prices) at the balance sheet date.

Interest rate swap contracts are valued using forward interest rate curves obtained from third-party market data providers. The fair value of each contract is the sum of the expected future settlements between the contract counterparties, discounted to present value. The expected future settlements are determined by comparing the contract interest rate to the expected forward interest rate as of each settlement date and applying the difference between the two rates to the notional amount of debt in the interest rate swap contracts.

Fuel swap contracts are valued using forward fuel price curves obtained from third-party market data providers. The fair value of each contract is the sum of the expected future settlements between the contract counterparties, discounted to present value. The expected future settlements are determined by comparing the contract fuel price to the expected forward fuel price as of each settlement date and applying the difference between the contract and expected prices to the notional gallons in the fuel swap contracts. The Company regularly reviews the forward price curves obtained from third-party market data providers and related changes in fair value for reasonableness utilizing information available to us from other published sources.

The investment in frontdoor, inc. common stock of $445 million is categorized as a level 2 security as these shares were not registered as of December 31, 2018. The value of this investment is based on Frontdoor’s common stock price as of December 31, 2018, which represents an identical equity investment under the Securities Act of 1933, as amended.

We have not changed our valuation techniques for measuring the fair value of any financial assets and liabilities during the year. Transfers between levels, if any, are recognized at the end of the reporting period. There were no significant transfers between levels during each of the years ended December 31, 2018 and 2017.

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The carrying amount and estimated fair value of our financial instruments that are recorded at fair value on a recurring basis for the periods presented are as follows:

				Estimated Fair Value Measurements
				Quoted		Significant
				Prices In		Other		Significant
				Active		Observable		Unobservable
	Statement of Financial	Carrying		Markets		Inputs		Inputs
(In millions)	Position Location	Value		(Level 1)		(Level 2)		(Level 3)
As of December 31, 2018:
Financial Assets:
Deferred compensation trust assets	Long-term marketable securities	$	13	$	13	$	—	$	—
Investment in Frontdoor	Investment in frontdoor, inc.		445		—		445		—
Investments in marketable securities	Long-term marketable securities		8		8		—		—
Interest rate swap contracts	Other assets		30		—		30		—
Total financial assets		$	496	$	21	$	475	$	—
Financial Liabilities:
Fuel swap contracts	Other accrued liabilities	$	4	$	—	$	—	$	4
Total financial liabilities		$	4	$	—	$	—	$	4
As of December 31, 2017:
Financial Assets:
Deferred compensation trust assets	Long-term marketable securities	$	12	$	12	$	—	$	—
Investments in marketable securities	Long-term marketable securities		9		9				—
Fuel swap contracts	Prepaid expenses and other assets and Other assets		3		—		—		3
Interest rate swap contracts	Other assets		25		—		25		—
Total financial assets		$	49	$	21	$	25	$	3

A reconciliation of the beginning and ending fair values of financial instruments valued using significant unobservable inputs (Level 3) on a recurring basis is presented as follows:

	Fuel Swap
	Contract
	Assets
(In millions)	(Liabilities)		Location of Loss included in Earnings
Balance as of December 31, 2016	$	5
Total (losses) gains (realized and unrealized)
Included in earnings		3	Cost of services rendered and products sold
Included in other comprehensive income		(2)
Settlements		(3)
Balance as of December 31, 2017		3
Total gains (losses) (realized and unrealized)
Included in earnings		3	Cost of services rendered and products sold
Included in other comprehensive income		(7)
Settlements		(3)
Balance as of December 31, 2018	$	(4)

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The following tables present information relating to the significant unobservable inputs of our Level 3 financial instruments:

	Fair Value		Valuation			Weighted
	(in millions)		Technique	Unobservable Input	Range	Average
As of December 31, 2018:
Fuel swap contracts	$	(4)	Discounted Cash Flows	Forward Unleaded Price per Gallon(1)	$2.09 - $2.43	$	2.26
As of December 31, 2017:
Fuel swap contracts	$	3	Discounted Cash Flows	Forward Unleaded Price per Gallon(1)	$2.43 - $2.90	$	2.66

___________________________________

(1) Forward prices per gallon were derived from third-party market data providers. A decrease in the forward price would result in an increase in the fair value liability of the fuel swap contracts.

We use derivative financial instruments to manage risks associated with changes in fuel prices and interest rates. We do not hold or issue derivative financial instruments for trading or speculative purposes. In designating derivative financial instruments as hedging instruments under accounting standards for derivative instruments, we formally document the relationship between the hedging instrument and the hedged item, as well as the risk management objective and strategy for the use of the hedging instrument. This documentation includes linking the derivatives to forecasted transactions. We assess at the time a derivative contract is entered into, and at least quarterly thereafter, whether the derivative item is effective in offsetting the projected changes in cash flows of the associated forecasted transactions. All of our designated hedging instruments are classified as cash flow hedges.

We have historically hedged a significant portion of our annual fuel consumption. We have also historically hedged the interest payments on a portion of our variable rate debt through the use of interest rate swap agreements. All of our fuel swap contracts and interest rate swap contracts are classified as cash flow hedges, and, as such, the hedging instruments are recorded on the consolidated statements of financial position as either an asset or liability at fair value, with the effective portion of changes in the fair value attributable to the hedged risks recorded in accumulated other comprehensive income. Any change in the fair value of the hedging instrument resulting from ineffectiveness, as defined by accounting standards, is recognized in current period earnings. Cash flows related to fuel and interest rate derivatives are classified as operating activities in the consolidated statements of cash flows.

Ineffective portions of derivative instruments designated in accordance with accounting standards as cash flow hedge relationships were insignificant during the 12 months ended December 31, 2018, 2017 and 2016. As of December 31, 2018,  we had fuel swap contracts to pay fixed prices for fuel with an aggregate notional amount of $30 million, maturing through 2018. Under the terms of our fuel swap contracts, we are required to post collateral in the event that the fair value of the contracts exceeds a certain agreed upon liability level and in other circumstances required by the counterparty. As of December 31, 2018,  we had posted $2 million in letters of credit as collateral under our fuel hedging program, which were issued under the Revolving Credit Facility.

The effective portion of the gain or loss on derivative instruments designated and qualifying as cash flow hedging instruments is recorded in accumulated other comprehensive income. These amounts are reclassified into earnings in the same period or periods during which the hedged forecasted debt interest settlement or the fuel settlement affects earnings. See Note 14 to the consolidated financial statements for the effective portion of the gain or loss on derivative instruments recorded in accumulated other comprehensive income and for the amounts reclassified out of accumulated other comprehensive income and into earnings. The amount expected to be reclassified into earnings during the next 12 months includes unrealized gains and losses related to open fuel hedges and interest rate swaps. Specifically, as the underlying forecasted transactions occur during the next 12 months, the hedging gains and losses in accumulated other comprehensive income expected to be recognized in earnings is a gain of $8 million, net of tax, as of December 31, 2018.  The amounts that are ultimately reclassified into earnings will be based on actual fuel prices and interest rates at the time the positions are settled and may differ materially from the amount noted above. 

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Note 19. Earnings Per Share

Basic earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding. Diluted earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potential dilutive shares of common stock been issued. The dilutive effect of stock options, RSUs and performance shares are reflected in diluted net (loss) income per share by applying the treasury stock method.

A reconciliation of the amounts included in the computation of basic earnings per share from continuing operations and diluted earnings per share from continuing operations is as follows:

	Year Ended December 31,
(In millions, except per share data)	2018		2017		2016
(Loss) income from continuing operations	$	(163)	$	341	$	2
Weighted-average common shares outstanding		135.5		134.4		135.3
Effect of dilutive securities:
RSUs		—		0.1		0.2
Stock options(1)		—		0.9		1.8
Weighted-average common shares outstanding - assuming dilution		135.5		135.4		137.3
Basic (loss) earnings per share from continuing operations	$	(1.20)	$	2.54	$	0.01
Diluted (loss) earnings per share from continuing operations	$	(1.20)	$	2.52	$	0.01

___________________________________

(1) Options to purchase 0.9 million and 0.3 million shares for the years ended December 31, 2017 and 2016, respectively, were not included in the diluted earnings per share calculation because their effect would have been anti-dilutive.

Securities are not included in the table in periods when antidilutive. For the year ended December 31, 2018, weighted average potentially dilutive shares from RSUs of 0.2 million and weighted average potentially dilutive shares from stock options of 0.4 million with a weighted average exercise price of $29.34 were excluded from the dilutive (loss) earnings per share calculation due to the antidilutive effect such shares would have had on net loss per common share.

Note 20.  Subsequent Events

From January 1, 2019 through February 28, 2019, we completed 11 pest control acquisitions, for an aggregate purchase price of approximately $94 million.

93

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Board of Directors and Stockholders of

ServiceMaster Global Holdings, Inc.
Memphis, Tennessee

Opinion on Internal Control over Financial Reporting

We have audited the internal control over financial reporting of ServiceMaster Global Holdings, Inc. and subsidiaries (the “Company”) as of December 31, 2018, based on criteria established in Internal Control — Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2018, based on criteria established in Internal Control — Integrated Framework (2013) issued by COSO.

We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated financial statements and financial statement schedule as of and for the year ended December 31, 2018, of the Company and our report dated February 28, 2019, expressed an unqualified opinion on those financial statements.  

Basis for Opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

Definition and Limitations of Internal Control over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

/s/ Deloitte & Touche LLP

Memphis, Tennessee

February 28, 2019

94

Quarterly Operating Results (Unaudited)

Quarterly operating results for the last two years are shown in the table below. As a result of the Separation on October 1, 2018, the historical results of the American Home Shield segment are reported as discontinued operations for all periods presented herein. For all periods after the Separation, discontinued operations includes spin-off transaction costs primarily related to transaction fees to effect the spin-off and receipts pursuant to the transition services agreement.

	2018
	First		Second		Third		Fourth
(in millions, except per share data)	Quarter		Quarter		Quarter		Quarter		Year
Operating Revenue	$	428	$	520	$	496	$	457	$	1,900
Gross Profit		201		248		218		192		860
Income from Continuing Operations(1)		17		40		18		(237)		(163)
Gain (loss) from Discontinued Operations, net of income taxes		23		56		53		(11)		122
Net (Loss) Income(1)		40		96		71		(248)		(41)
Basic earnings per share:
Income from Continuing Operations		0.12		0.29		0.13		(1.75)		(1.20)
Gain (loss) from Discontinued Operations, net of income taxes		0.17		0.42		0.39		(0.08)		0.90
Net (Loss) Income		0.30		0.71		0.52		(1.83)		(0.30)
Diluted earnings per share:
Income from Continuing Operations		0.12		0.29		0.13		(1.75)		(1.20)
Gain (loss) from Discontinued Operations, net of income taxes		0.17		0.42		0.39		(0.08)		0.90
Net (Loss) Income		0.30		0.71		0.52		(1.83)		(0.30)

	2017
	First		Second		Third		Fourth
(in millions, except per share data)	Quarter		Quarter		Quarter		Quarter		Year
Operating Revenue	$	415	$	481	$	450	$	409	$	1,755
Gross Profit		191		229		200		174		794
Income from Continuing Operations(1)		15		30		19		276		341
Loss from Discontinued Operations, net of income taxes		23		55		61		30		169
Net (Loss) Income(1)		39		85		80		306		510
Basic earnings per share:
Income from Continuing Operations		0.11		0.23		0.14		2.04		2.54
Loss from Discontinued Operations, net of income taxes		0.17		0.41		0.45		0.22		1.26
Net (Loss) Income		0.29		0.64		0.60		2.26		3.79
Diluted earnings per share:
Income from Continuing Operations		0.11		0.22		0.14		2.04		2.52
Loss from Discontinued Operations, net of income taxes		0.17		0.41		0.45		0.22		1.25
Net (Loss) Income		0.29		0.63		0.59		2.26		3.76

95

(1) The results include restructuring charges primarily related to an initiative to enhance capabilities and reduce costs in the Company’scorporate functions, severance costs related to the former CEO and other executives and costs related to the relocation of the Company’s Global Service Center. The table below summarizes the pre-tax and after-tax restructuring charges, by quarter, for 2018 and 2017.

	2018
	First		Second		Third		Fourth
(in millions)	Quarter		Quarter		Quarter		Quarter		Year
Pre-tax	$	12	$	—	$	1	$	4	$	17
After-tax	$	9	$	1	$	—	$	3	$	13
	2017
	First		Second		Third		Fourth
(in millions)	Quarter		Quarter		Quarter		Quarter		Year
Pre-tax	$	2	$	1	$	14	$	4	$	21
After-tax	$	1	$	1	$	10	$	2	$	14

The results for the first, third and fourth quarters of 2018 include $5 million ($4 million, net of tax), $1 million ($0 million, net of tax) and $4 million ($3 million, net of tax), respectively, of severance and other costs. The results for the first, third and fourth quarters of 2017 include $1 million ($1 million, net of tax), $11 million ($8 million, net of tax) and $2 million ($2 million, net of tax), respectively, of severance and other costs and stock-based compensation expense.

The results for the first and second quarters of 2018 include $7 million ($5 million, net of tax) and less than $1 million ($1 million, net of tax), respectively, of Global Service Center relocation costs. The results for the first, second, third and fourth quarters of 2017 include charges of $1 million ($0 million, net of tax), $1 million ($0 million, net of tax), $3 million ($2 million, net of tax) and $1 million ($1 million, net of tax), respectively, of Global Service Center relocation costs.

The results for the second, third and fourth quarters of 2018 include $1 million ($1 million, net of tax), $1 million ($0 million, net of tax) and $3 million ($3 million, net of tax), respectively, of acquisition-related costs.

The results for the third and fourth quarters of 2018 include $1 million ($0 million, net of tax) and $3 million ($2 million, net of tax), respectively, for fumigation related matters. The results for the fourth quarter of 2017 include charges of $4 million ($4 million, net of tax) for fumigation related matters.

The results for the fourth quarter of 2018 include $249 million ($249 million, net of tax) of mark-to-market losses on the investment in frontdoor, inc.

The results for the third quarter of 2018 include losses on extinguishment of debt of $10 million ($8 million, net of tax) related to prepayment of term loans outstanding under our senior secured term loan facility. The results for the second and third quarters of 2017 include losses on extinguishment of debt of $3 million ($1 million, net of tax) and $3 million ($1 million, net of tax) related to partial repurchases of the Company’s 2038 Notes.

The results for the fourth quarter of 2017 includes $3 million ($2 million, net of tax) of a benefit related to the reversal of expenses accrued related to the 401(k) Plan.

96

ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE

None.

ITEM 9A. CONTROLS AND PROCEDURES

Evaluation of disclosure controls and procedures

The Company’sCEO, Nikhil M. Varty, and Senior Vice President and CFO, Anthony D. DiLucente, have evaluated the Company’s disclosure controls and procedures (as defined in Rule 13a-15(e)and Rule 15d-15(e)under the Exchange Act) as of the end of the period covered by this Annual Report on Form 10-K as required by Rule 13a-15(b)and Rule 15d-15(b)under the Exchange Act. Messrs. Varty and DiLucente have concluded that both the design and operation of the Company’s disclosure controls and procedures were effective as of December 31, 2018.

Changes in internal control over financial reporting

No changes in the Company’s internal control over financial reporting, as defined in Rule 13a-15(f)or Rule 15d-15(f)under the Exchange Act, occurred during the fourth quarter of fiscal 2018 that has materially affected, or is reasonably likely to materially affect, the Company’s internal control over financial reporting.

Management’s Report on Internal Control over Financial Reporting

The Company’s management is responsible for establishing and maintaining adequate internal controls over financial reporting. The Company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation and fair presentation of published financial statements.

All internal control systems, no matter how well designed, have inherent limitations. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation.

The Company’s management assessed, under the supervision and with the participation of the Company’s CEO, Nikhil M. Varty, and Senior Vice President and CFO, Anthony D. DiLucente, the effectiveness of its internal control over financial reporting as of December 31, 2018. In making this assessment, management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission in Internal Control—Integrated Framework (2013). Based on this assessment, management concluded that, as of December 31, 2018, the Company’s internal control over financial reporting is effective based on those criteria.

The Company’s independent registered public accounting firm, Deloitte & Touche LLP, has audited the effectiveness of the Company’s internal control over financial reporting as of December 31, 2018 and has expressed an unqualified opinion in their report which is included herein.

ITEM 9B. OTHER INFORMATION

Stockholders of the Company approved the Executive Annual Bonus Plan ("EABP") at the 2015 Annual Meeting of Stockholders, providing for a maximum bonus that can be paid to any executive officer equal to one percent of Adjusted EBITDA. The U.S. Tax Reform eliminated deductions under Section 162(m) of the Code rendering the EABP ineffective for its intended purpose. Although effective for the 2018 fiscal year, the Compensation Committee terminated the EABP effective as of February 18, 2019.

97

PART III

ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

The information required by this Item for the Company will be set forth in Company’s Proxy Statement for the 2019 Annual Meeting of Stockholders, which information is hereby incorporated herein by reference.

ITEM 11. EXECUTIVE COMPENSATION

The information required by this Item for the Company will be set forth in Company’s Proxy Statement for the 2019 Annual Meeting of Stockholders, which information is hereby incorporated herein by reference.

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS

The information required by this Item for the Company will be set forth in Company’s Proxy Statement for the 2019 Annual Meeting of Stockholders, which information is hereby incorporated herein by reference.

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE

The information required by this Item for the Company will be set forth in Company’s Proxy Statement for the 2019 Annual Meeting of Stockholders, which information is hereby incorporated herein by reference.

ITEM 14. PRINCIPAL ACCOUNTING FEES AND SERVICES

The information required by this Item for the Company will be set forth in Company’s Proxy Statement for the 2019 Annual Meeting of Stockholders, which information is hereby incorporated herein by reference.

PART IV

ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES

(a). Financial Statements, Schedules and Exhibits.

1.  Financial Statements

Report of Independent Registered Public Accounting Firm contained in Item 8 of this Annual Report on Form 10-K.	54
Consolidated Statements of Operations and Comprehensive (Loss) Income for the years ended December 31, 2018, 2017 and 2016 contained in Item 8 of this Annual Report on Form 10-K.	55
Consolidated Statements of Financial Position as of December 31, 2018 and 2017 contained in Item 8 of this Annual Report on Form 10-K.	56
Consolidated Statements of Stockholders’ Equity for the years ended December 31, 2018, 2017 and 2016 contained in Item 8 of this Annual Report on Form 10-K.	57
Consolidated Statements of Cash Flows for the years ended December 31, 2018, 2017 and 2016 contained in Item 8 of this Annual Report on Form 10-K.	58
Notes to the Consolidated Financial Statements contained in Item 8 of this Annual Report on Form 10-K.	60
2. Exhibits	98

The exhibits filed with this report are listed on the Exhibit Index. Entries marked by the symbol # next to the exhibit’s number identify management compensatory plans, contracts or arrangements.

3.  Financial Statements Schedules

The following information is filed as part of this Annual Report on Form 10-K and should be read in conjunction with the financial statements contained in Item 8 of this Annual Report on Form 10-K:

Schedule II—Valuation and Qualifying Accounts 106 

ITEM 16. FORM 10-K SUMMARY

None.

98

EXHIBIT INDEX

Exhibit Number	Description
2.1	Transition Services Agreement, dated as of January 14, 2014, by and between The ServiceMaster Company, LLC and TruGreen Limited Partnership, is incorporated by reference to Exhibit 2.5 to the Current Report on Form 8-K of The ServiceMaster Company, LLC, filed January 17, 2014.
2.2	Separation and Distribution Agreement, dated as of September 28, 2018, by and between ServiceMaster Global Holdings, Inc. and frontdoor, inc. is incorporated by reference to Exhibit 2.1 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed October 1, 2018.
3.1	Second Amended and Restated Certificate of Incorporation of ServiceMaster Global Holdings, Inc., is incorporated by reference to Exhibit 3.1 to the Registration Statement on Form S-8 of ServiceMaster Global Holdings, Inc., filed July 1, 2014.
3.2	Third Amended and Restated By-Laws of ServiceMaster Global Holdings, Inc., is incorporated by reference to Exhibit 3.1 to the Quarterly Report on Form 10-Q for the quarter ended September 30, 2016 of ServiceMaster Global Holdings, Inc., filed October 28, 2016.
4.1	Indenture, dated July 1997 and finalized as of August 15, 1997, between The ServiceMaster Company (as successor to ServiceMaster Limited Partnership and The ServiceMaster Company Limited Partnership) and the Harris Trust and Savings Bank, as trustee, is incorporated by reference to Exhibit 4.1 to the Registration Statement on Form S-3 of The ServiceMaster Company, filed July 28, 1997.
4.2	First Supplemental Indenture dated as of August 15, 1997 between The ServiceMaster Company (as successor to ServiceMaster Limited Partnership and The ServiceMaster Company Limited Partnership) and the Harris Trust and Savings Bank, as trustee, is incorporated by reference to Exhibit 4.4 to the Annual Report on Form 10‑K for the year ended December 31, 1997 of The ServiceMaster Company, filed March 27, 1998.
4.3	Second Supplemental Indenture dated as of January 1, 1998 between The ServiceMaster Company and the Harris Trust and Savings Bank, as trustee, is incorporated by reference to Exhibit 2 to the Current Report on Form 8‑K of The ServiceMaster Company, filed February 26, 1998.
4.4	Third Supplemental Indenture dated as of March 2, 1998 between The ServiceMaster Company and the Harris Trust and Savings Bank, as trustee, is incorporated by reference to Exhibit 4.3 to the Current Report on Form 8‑K of the ServiceMaster Company, filed February 27, 1998.
4.5	Fourth Supplemental Indenture dated as of August 10, 1999 between The ServiceMaster Company and the Harris Trust and Savings Bank, as trustee, is incorporated by reference to Exhibit 3 to the Current Report on Form 8‑K filed of The ServiceMaster Company, filed August 16, 1999.
4.6	Fifth Supplemental Indenture, dated as of January 14, 2014, among The ServiceMaster Company, LLC and The Bank of New York Mellon Trust Company, N.A. (as successor to Harris Trust and Savings Bank), as Trustee is incorporated by reference to Exhibit 4.3 to the Current Report on Form 8-K of The ServiceMaster Company, LLC, filed January 17, 2014.
4.7	Form of 7.45% Note due August 14, 2027 is incorporated by reference to Exhibit 4.2 to the Registration Statement on Form S-3 of The ServiceMaster Company, filed July 28, 1997.
4.8	Form of 7.10% Note due March 1, 2018 is incorporated by reference to Exhibit 4.1 to the Current Report on Form 8‑K of the ServiceMaster Company, filed February 27, 1998.

99

4.9	Form of 7.25% Note due March 1, 2038 is incorporated by reference to Exhibit 4.2 to the Current Report on Form 8‑K of the ServiceMaster Company, filed February 27, 1998.
4.10	Indenture, dated as of November 8, 2016, among The ServiceMaster Company, LLC, the Subsidiary Guarantors named therein and Wilmington Trust, National Association, as Trustee, is incorporated by reference to Exhibit 4.1 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed November 10, 2016.
4.11	First Supplemental Indenture, dated as of November 8, 2016, among The ServiceMaster Company, LLC, the Subsidiary Guarantors named therein and Wilmington Trust, National Association, as Trustee, is incorporated by reference to Exhibit 4.2 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed November 10, 2016.
4.12	Form of 5.125% Senior Note maturing in 2024 is, included in and, incorporated by reference to Exhibit 4.1 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed November 10, 2016.
4.13	Form of Common Stock Certificate is incorporated by reference to Exhibit 4.18 to the Registration Statement on Form S-1 of ServiceMaster Global Holdings, Inc., filed June 19, 2014.
4.14	Indenture, dated as of August 16, 2018, among frontdoor, inc., the subsidiary guarantors named therein, and Wilmington Trust, National Association, as Trustee, is incorporated by reference to Exhibit 4.1 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed August 20, 2018.
4.15	First Supplemental Indenture, dated as of August 16, 2018, among frontdoor, inc., the Subsidiary Guarantors named therein, and Wilmington Trust, National Association, as Trustee, is incorporated by reference to Exhibit 4.2 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed August 20, 2018.
10.1	Credit Agreement, dated as of July 1, 2014, among The ServiceMaster Company, LLC, the several banks and other financial institutions from time to time party thereto, JPMorgan Chase Bank, as administrative agent and collateral agent for the lenders party thereto, and the other parties thereto, is incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc. and the ServiceMaster Company, LLC, filed July 2, 2014.
10.2	First Term Loan Amendment, dated as of April 1, 2015, to the Credit Agreement, dated as of July 1, 2014, among The ServiceMaster Company, LLC and the incremental term lenders party thereto, JPMorgan Chase Bank, N.A., as administrative agent and collateral agent for the lenders and the other parties thereto is incorporated by reference to Exhibit 10.1 to the Quarterly Report on Form 10-Q for the quarter ended March 31, 2015 of ServiceMaster Global Holdings, Inc. and the ServiceMaster Company, LLC, filed May 4, 2015.
10.3	Second Amendment, dated as of August 17, 2015, to the Credit Agreement, dated as of July 1, 2014, among The ServiceMaster Company, LLC and the incremental term lenders party thereto, JPMorgan Chase Bank, N.A., as administrative agent and collateral agent for the lenders and the other parties party thereto is incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., and The ServiceMaster Company, LLC, filed August 17, 2015.
10.4	Third Amendment, dated as of November 8, 2016, to the Credit Agreement, dated as of July 1, 2014, among The ServiceMaster Company, LLC, JPMorgan Chase Bank N.A., as administrative agent, the lenders and other financial institutions party thereto and certain Subsidiaries named therein is incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed November 10, 2016.
10.5	Guarantee and Collateral Agreement, dated as of July 1, 2014 among The ServiceMaster Company, LLC, the Guarantors named therein, in favor of JPMorgan Chase Bank, as administrative agent and collateral agent for the banks and other financial institutions from time to time parties to the Credit Agreement, is incorporated by reference to Exhibit 10.2 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc. and the ServiceMaster Company, LLC, filed July 2, 2014.

100

10.6	#	Amended and Restated ServiceMaster Global Holdings, Inc. Stock Incentive Plan, as amended as of October 25, 2012 (the “MSIP”), is incorporated by reference to Exhibit 10 to the Current Report on Form 8-K of The ServiceMaster Company, filed October 26, 2012.
10.7	#	Form of Employee Stock Option Agreement under the MSIP is incorporated by reference to Exhibit 10.32 to the Annual Report on Form 10-K for the year ended December 31, 2007 of The ServiceMaster Company, filed March 28, 2008.
10.8	#	Form of Employee Deferred Share Unit Agreement under the MSIP is incorporated by reference to Exhibit 10.33 to the Annual Report on Form 10-K for the year ended December 31, 2007 of The ServiceMaster Company, filed March 28, 2008.
10.9	#	Form of Employee Restricted Stock Unit Agreement under the MSIP is incorporated by reference to Exhibit 10.3 to the Quarterly Report on Form 10-Q for the quarter ended September 30, 2010 of The ServiceMaster Company, filed November 15, 2010.
10.10		Form of Director Indemnification Agreement is incorporated by reference to Exhibit 10.71 to the Registration Statement on Form S-1 of ServiceMaster Global Holdings, Inc., filed June 19, 2014.
10.11	*	Schedule of Signatories to a Director Indemnification Agreement.
10.12	#	ServiceMaster Deferred Compensation Plan, amended and restated as of October 28, 2016, is incorporated by reference to Exhibit 10.2 to the Quarterly Report on Form 10-Q for the quarter ended September 30, 2016 of ServiceMaster Global Holdings, Inc., filed October 28, 2016.
10.13		ServiceMaster Global Holdings, Inc. Directors’ Deferred Compensation Plan as awarded and restated October 24, 2017, is incorporated by reference to Exhibit 10.9 to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2017, filed November 1, 2017.
10.14	#	ServiceMaster Global Holdings, Inc. Executive Annual Bonus Plan is incorporated by reference to Annex A to the definitive Proxy Statement on Schedule 14A of ServiceMaster Global Holdings,Inc., filed March 20, 2015 (the “2015 Proxy Statement”).
10.15	#	Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan (the “Omnibus Plan”) is incorporated by reference to Annex B to the 2015 Proxy Statement.
10.16	#	ServiceMaster Global Holdings, Inc. Employee Stock Purchase Plan is incorporated by reference to Annex C to the 2015 Proxy Statement for stock purchases made prior to 2019.
10.17	#	Form of Employee Stock Option Agreement under the Omnibus Plan for awards granted between July 1, 2014 and February 23, 2015 is incorporated by reference to Exhibit 10.77 to the Registration Statement on Form S-1 of ServiceMaster Global Holdings, Inc., filed June 16, 2014.
10.18	#	Form of Employee Stock Option Agreement under the Omnibus Plan for awards granted between February 24, 2015 and February 21, 2016 is incorporated by reference to Exhibit 10.70 to the Annual Report on Form 10-K for the year ended December 31, 2014 of ServiceMaster Global Holdings, Inc. and the ServiceMaster Company, LLC, filed March 2, 2015.
10.19	#	Form of Employee Stock Option Agreement under the Omnibus Plan for awards granted between February 22, 2016 and July 22, 2018 is incorporated by reference to Exhibit 10.4 to the Quarterly Report on Form 10-Q for the quarter ended March 31, 2016 of ServiceMaster Global Holdings, Inc., filed May 5, 2016.
10.20	#	Form of Employee Restricted Stock Unit Agreement under the Omnibus Plan for awards granted between July 1, 2014 and February 23, 2015 is incorporated by reference to Exhibit 10.78 to the Registration Statement on Form S‑1 of ServiceMaster Global Holdings, Inc., filed June 16, 2014.

101

10.21	#	Form of Employee Restricted Stock Unit Agreement under the Omnibus Plan for awards granted between February 24, 2015 and February 21, 2016 is incorporated by reference to Exhibit 10.71 to the Annual Report on Form 10-K for the year ended December 31, 2014 of ServiceMaster Global Holdings, Inc. and the ServiceMaster Company, LLC, filed March 2, 2015.
10.22	#	Form of Employee Restricted Stock Unit Agreement under the Omnibus Plan for awards granted between February 22, 2016 and July 22, 2018 is incorporated by reference to Exhibit 10.5 to the Quarterly Report on Form 10-Q for the quarter ended March 31, 2016 of ServiceMaster Global Holdings, Inc., filed May 5, 2016.
10.23	#	Form of Performance Share Agreement under the Omnibus Plan for awards granted on February 22, 2016 is incorporated by reference to Exhibit 10.6 to the Quarterly Report on Form 10-Q for the quarter ended March 31, 2016 of ServiceMaster Global Holdings, Inc., filed May 5, 2016.
10.24	#	Form of Performance Share Agreement under the Omnibus Plan for awards granted on or after February 20, 2017 is incorporated by reference to Exhibit 10.30 to the Annual Report on Form 10-K for the year ended December 31, 2016, filed February 24, 2017.
10.25		Form of Director Restricted Stock Agreement under the Omnibus Plan is incorporated by reference to Exhibit 10.7 to the Quarterly Report on Form 10-Q for the quarter ended March 31, 2016 of ServiceMaster Global Holdings, Inc., filed May 5, 2016.
10.26	#	Employment Offer Letter dated December 14, 2016, between the Company and Anthony DiLucente related to his appointment as incoming Chief Financial Officer of the Company, is incorporated by reference to Exhibit 10.33 to the Annual Report on Form 10-K for the year ended December 31, 2016, filed February 24, 2017.
10.27		Plea Agreement entered into on January 20, 2017 by The Terminix International Company Limited Partnership and Terminix International USVI, LLC is incorporated by reference to Exhibit 10.1 to the Current Report on Form 8‑K of ServiceMaster Global Holdings, Inc., filed January 23, 2017.
10.28	#	Employment Agreement, dated as of July 26, 2017, by and between Nikhil M. Varty and ServiceMaster Global Holdings, Inc. is incorporated by reference to Exhibit 10.1 to the Company’s Quarterly Report on Form 10‑Q for the quarter ended June 30, 2017, filed August 1, 2017.
10.29	#	Performance Restricted Stock Unit Agreement, dated as of July 26, 2017, by and between Nikhil M. Varty and ServiceMaster Global Holdings, Inc. is incorporated by reference to Exhibit 10.2 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017, filed August 1, 2017.
10.30	#	Employee Restricted Stock Agreement, dated as of July 26, 2017, by and between Nikhil M. Varty and ServiceMaster Global Holdings, Inc. is incorporated by reference to Exhibit 10.3 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017, filed August 1, 2017.
10.31	#	Employee Stock Option Agreement, dated as of July 26 2017, by and between Nikhil M. Varty and ServiceMaster Global Holdings, Inc. is incorporated by reference to Exhibit 10.4 to the Company’s Quarterly Report on Form 10‑Q for the quarter ended June 30, 2017, filed August 1, 2017.
10.32	#	Form of Performance Restricted Stock Unit Agreement under the Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan (“Omnibus Plan”) for awards granted as of July 26, 2017, which awards will 100% vest on the spin-off of American Home Shield from ServiceMaster is incorporated by reference to Exhibit 10.6 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017, filed August 1, 2017.
10.33	#	Form of Performance Restricted Stock Unit Agreement under the Omnibus Plan for awards granted as of July 26, 2017, which will 50% vest on the spin-off of American Home Shield, and the other 50% vest on the first anniversary of the spin-off from ServiceMaster is incorporated by reference to Exhibit 10.7 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017, filed August 1, 2017.

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10.34	#	Separation Agreement and General Release entered into with Martin Wick, dated December 31, 2017, is incorporated by reference to Exhibit 1.41 to the Company’s Annual Report on Form 10-K for the year ended December 31, 2017, filed February 28, 2018.
10.35	#	Severance Agreement and General Release, dated as of February 28, 2018, between Marvin O. Davis and The ServiceMaster Company, LLC is incorporated by reference to Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2018, filed May 2, 2018
10.36	#	Severance Agreement and General Release, dated as of March 31, 2018, between James T. Lucke and The ServiceMaster Company, LLC is incorporated by reference to Exhibit 10.2 to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2018, filed May 2, 2018.
10.37		Form of Director Deferred Share Equivalent Agreement under the Omnibus Plan is incorporated by reference to Exhibit 10.4 to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2018, filed May 2, 2018.
10.38	#	Employment Agreement, dated as of May 15, 2018, between Rex Tibbens and American Home Shield is incorporated by reference to Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2018, filed August 1, 2018.
10.39	#	Sign-on Restricted Stock Unit Agreement, dated as of May 15, 2018, with Rex Tibbens is incorporated by reference to Exhibit 10.2 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2018, filed August 1, 2018.
10.40	#	Sign-on Stock Option Agreement, dated as of May 15, 2018, with Rex Tibbens is incorporated by reference to Exhibit 10.3 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2018, filed August 1, 2018.
10.41	#	Restricted Stock Unit Agreement, dated as of May 15, 2018, with Rex Tibbens is incorporated by reference to Exhibit 10.4 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2018, filed August 1, 2018.
10.42	#	Stock Option Agreement, dated as of May 15, 2018, with Rex Tibbens is incorporated by reference to Exhibit 10.5 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2018, filed August 1, 2018.
10.43	#	Indemnification Agreement, dated as of May 15, 2018, between Rex Tibbens and ServiceMaster Global Holdings, Inc. is incorporated by reference to Exhibit 10.6 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2018, filed August 1, 2018.
10.44	#	Form of Employee Stock Option Agreement under the ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan for awards granted between July 23, 2018 and February 17, 2019 is incorporated by reference to Exhibit 10.8 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2018, filed August 1, 2018.
10.45	#	Form of Employee Restricted Stock Unit Agreement under the ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan for awards granted on or after July 23, 2018 is incorporated by reference to Exhibit 10.9 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2018, filed August 1, 2018.
10.46	#	Form of Performance Share Termination Agreement is incorporated by reference to Exhibit 10.10 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2018, filed August 1, 2018.
10.47	#	Transition Services Agreement, dated as of September 28, 2018, by and between ServiceMaster Global Holdings, Inc. and frontdoor, inc. is incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed October 1, 2018.

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10.48		Tax Matters Agreement, dated as of September 28, 2018, by and between ServiceMaster Global Holdings, Inc. and frontdoor, inc. is incorporated by reference to Exhibit 10.2 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed October 1, 2018.
10.49		Employee Matters Agreement, dated as of September 28, 2018, by and between ServiceMaster Global Holdings, Inc. and frontdoor, inc. is incorporated by reference to Exhibit 10.3 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed October 1, 2018.
10.50		Stockholder and Registration Rights Agreement, dated as of September 28, 2018, by and between ServiceMaster Global Holdings, Inc. and frontdoor, inc. is incorporated by reference to Exhibit 10.4 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed October 1, 2018.
10.51		Credit Agreement, dated as of August 16, 2018, among frontdoor, inc., as borrower, The ServiceMaster Company, LLC, as initial term loan lender, JPMorgan Change Bank, N.A., as administrative agent, and the other lenders and agents party thereto from time to time, is incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc., filed August 20, 2018.
10.52		Credit Agreement, dated as of August 1, 2018, among The ServiceMaster Company, LLC, JPMorgan Chase Bank N.A., as administrative agent, the lenders and other financial institutions party thereto, is incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K of ServiceMaster Global Holdings, Inc. filed August 7, 2018.
10.53	#*	Separation Agreement and General Release entered into with Susan Hunsberger, dated October 3, 2018.
10.54	#*	Form Employee Stock Option Agreement under the Omnibus Plan for awards granted on or after February 18, 2019.
10.55	#*	ServiceMaster Global Holdings, Inc. Employee Stock Purchase Plan as amended and restated as of February 19, 2019.
21	*	List of Subsidiaries as of December 31, 2018.
23	*	Consent of Deloitte & Touche LLP.
31.1	*	Certification of Chief Executive Officer of ServiceMaster Global Holdings, Inc. Pursuant to Rule 13a — 14, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2	*	Certification of Chief Financial Officer of ServiceMaster Global Holdings, Inc. Pursuant to Rule 13a — 14, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1	*	Certification of Chief Executive Officer of ServiceMaster Global Holdings, Inc. Pursuant to Section 1350 of Chapter 63 of Title 18 of the United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2	*	Certification of Chief Financial Officer of ServiceMaster Global Holdings, Inc. Pursuant to Section 1350 of Chapter 63 of Title 18 of the United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS	*	XBRL Instance Document
101.SCH	*	XBRL Taxonomy Extension Schema
101.CAL	*	XBRL Taxonomy Extension Calculation Linkbase
101.DEF	*	XBRL Taxonomy Extension Definition Linkbase

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101.LAB	*	XBRL Taxonomy Extension Label Linkbase
101.PRE	*	XBRL Extension Presentation Linkbase

________________________________________________________

#Denotes management compensatory plans, contracts or arrangements.

*Filed herewith.

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SIGNATURES  

Pursuant to the requirements of Section 13 and 15(d) of the Securities Exchange Act of 1934, ServiceMaster Global Holdings, Inc. has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

	SERVICEMASTER GLOBAL HOLDINGS, INC.
Date: February 28, 2019	By:	/s/ NIKHILM.  VArty
		Name:	Nikhil M. Varty
		Title:	Chief Executive Officer

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrants and in the capacities and on the dates indicated.

Date: February 28, 2019	By:	/s/ Mark E. Tomkins
		Name:	Mark E. Tomkins
		Title:	Director, Chairman of the Board
Date: February 28, 2019	By:	/s/ NIKHILM.  VArty
		Name:	Nikhil M. Varty
		Title:	Chief Executive Officer and Director (Principal Executive Officer)
Date: February 28, 2019	By:	/s/ Anthony D.  DiLucente
		Name:	Anthony D. DiLucente
		Title:	Senior Vice President and Chief Financial Officer (Principal Financial Officer)
Date: February 28, 2019	By:	/s/ John P. Mullen
		Name:	John P. Mullen
		Title:	Vice President, Controller and Chief Accounting Officer (Principal Accounting Officer)
Date: February 28, 2019	By:	/s/  John B. Corness
		Name:	John B. Corness
		Title:	Director
Date: February 28, 2019	By:	/s/ Laurie Ann Goldman
		Name:	Laurie Ann Goldman
		Title:	Director
Date: February 28, 2019	By:	/s/Naren K.  Gursahaney
		Name:	Naren K. Gursahaney
		Title:	Director
Date: February 28, 2019	By:	/s/Steven B.  Hochhauser
		Name:	Steven B. Hochhauser
		Title:	Director
Date: February 28, 2019	By:	/s/ Stephen  J.Sedita
		Name:	Stephen J. Sedita
		Title:	Director

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SCHEDULE II
SERVICEMASTER GLOBAL HOLDINGS, INC.
Valuation and Qualifying Accounts

(In millions)

			Additions
	Balance at		Charged to				Balance at
	Beginning of		Costs and				End of
	Period		Expenses		Deductions(1)		Period
As of and for the year ending December 31, 2018:
Continuing Operations—
Allowance for doubtful accounts
Accounts receivable	$	21	$	24	$	24	$	20
Notes receivable		1		(1)		—		1
Income tax valuation allowance		11		—		—		11
As of and for the year ending December 31, 2017:
Continuing Operations—
Allowance for doubtful accounts
Accounts receivable	$	19	$	31	$	30	$	21
Notes receivable		2		—		—		1
Income tax valuation allowance		7		4		—		11
As of and for the year ending December 31, 2016:
Continuing Operations—
Allowance for doubtful accounts
Accounts receivable	$	19	$	28	$	28	$	19
Notes receivable		2		—		1		2
Income tax valuation allowance		7		2		2		7

___________________________________

(1) Deductions in the allowance for doubtful accounts for accounts and notes receivable reflect write-offs of uncollectible accounts. Deductions for the income tax valuation allowance in 2018, 2017 and 2016 are primarily attributable to the reduction of net operating loss carryforwards and other deferred tax assets related to the uncertainty of future taxable income in certain jurisdictions.

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EX-10.11

Exhibit 10.11

ServiceMaster Global Holdings, Inc.

Schedule of Signatories* to a Director Indemnification Agreement

Mark E. Tomkins

John B. Corness

Laurie Ann Goldman

Naren K. Gursahaney

Steven B. Hochhauser

Stephen J. Sedita

Nikhil M. Varty

*  Peter L. Cella, William C. Cobb, Richard P. Fox, Jerri L. DeVard, Robert J. Gillette, Thomas C. Tiller, Jr.,  John Krenicki, Jr.,  David H. Wasserman, Darren M. Friedman, Sarah Kim and Curtis D. Hecht each previously signed a Director Indemnification Agreement, but they are no longer serving on our Board of Directors.

The form of Director Indemnification Agreement was filed with the SEC on June 19, 2014 as Exhibit 10.71 to the Registration Statement on Form S-1 of ServiceMaster Global Holdings, Inc.

EX-10.53

Exhibit 10.53

SEPARATION AGREEMENT AND GENERAL RELEASE

This Separation Agreement and General Release (“Agreement”)  is entered into by you, Susan Hunsberger, on behalf of yourself, your heirs, executors, administrators, successors, assigns (collectively, “you”) and The ServiceMaster Company, LLC, on behalf of itself, subsidiaries, parent companies, affiliated entities, predecessors, successors, assigns, and their respective officers, directors, employees, insurers and agents (collectively, “Company” or “ServiceMaster”).  In consideration of the mutual covenants in this Agreement, the parties hereby agree as follows:

1.    Separation from Employment.   You have resigned from your position as senior vice president of human resources at ServiceMaster, effective as of October 3, 2018(“Separation Date”).  Following your Separation Date, you will no longer hold any other officer or director position with ServiceMaster or any of its subsidiaries or affiliated entities.  You will continue to be paid your current base salary and benefits through your Separation Date in accordance with ServiceMaster’s normal payroll practices.

2.    Severance Benefits.  In exchange for your promises as set forth in this Agreement and subject to your compliance with the terms and conditions hereof, ServiceMaster agrees to provide you with the following severance pay:

a.Monthly Salary.  You will receive payments totaling $467,500.00, which equals 12 times your current monthly base salary (the “Monthly Salary”);

b.Target Bonus.  You will receive payments totaling $280,500.00(the “Target Bonus”), which equals your target bonus under the ServiceMaster Annual Bonus Plan (“ABP”) for the 2018 Plan year; and

c.ABP Bonus.  You will receive a pro-rated payment based on your target bonus under The ServiceMaster 2018 Annual Bonus Plan (“ABP”), which will be calculated and paid at the level of Plan funding approved by the Board.Your ABP bonus will be paid to you when paid to active employees, which is expected to be on or around March 15, 2019.

d.Travel Expense Reimbursement.  You will receive a one-time lump sum payment of $1,200.00 to help reimburse your travel expenses in meeting with your outplacement vendor.  This payment will be included with your first severance payment following the Effective Date.

The Monthly Salary and the Target Bonus will be aggregated as a single sum and paid in 12 equal monthly installments over a 12‑month period, starting on the first practicable payroll date after the Effective Date.

The compensation set forth in this Agreement represents all of the amounts you will be entitled to receive from the Company and you will not be paid any other compensation or benefits.  In addition to any other remedies which may be available at law, the Company may suspend, cancel and/or seek the refund of any payments contemplated by this Agreement upon any violation by you of any representation, warranty or covenant set forth herein.

3.    Outplacement.  You will be eligible for executive‑level outplacement services with a third-party vendor for a period of 12 months, subject to the terms and conditions of ServiceMaster’s outplacement program.  You may use Shields Meneley Partners for your

outplacement services in lieu of Lee Hecht Harrison, ServiceMaster’s regular outplacement provider, so long as the Company’s cost for the services provided by Shields Meneley are comparable to the cost normally charged by Lee Hecht Harrison. If you wish to initiate outplacement services, you must do so no later than 60 days after your Separation Date by calling 1‑877‑700‑7220, ext. 888 or go to www.lhh.com/register.

4.    Other Benefits.  Upon separation of employment, you may be eligible for payout or benefits under the following policies, compensation plans and benefit plans, even if you do not sign this Agreement:

a.Group Health Insurance.  If you participate in or are eligible to participate in the ServiceMaster Health and Welfare Benefit Plan, your eligibility to participate will end on your Separation Date.  You will become eligible for continuation of coverage under COBRA on the first day following your Separation Date.  You are solely responsible for the payment of any premiums for COBRA coverage.

b.Unused Vacation Time.  You will receive payment for any accrued, unused vacation time through your Separation Date in accordance with ServiceMaster’s normal payroll practices.

c.PSRP.  If you participate in the ServiceMaster Profit Sharing and Retirement Plan (“PSRP”), your eligibility to participate will end on your Separation Date.  Any Company match credited to your account will follow the PSRP’s vesting schedules.  Subject to the terms and conditions of the PSRP, any balance in your account will be distributed in accordance with your prior elections.

d.DCP.  If you participate in the ServiceMaster Deferred Compensation Plan (“DCP”), your eligibility to participate will end on your Separation Date.  Subject to the terms and conditions of the DCP, any balance in your account will be distributed in accordance with your prior elections.

e.Performance Restricted Stock Unit Agreement.  In accordance with, and subject to, the terms and conditions of your Performance Restricted Stock Unit Agreement “PRSU Agreement”), your Performance Shares will vest on the date of the Spin-off.  This Agreement does not change the terms of your PRSU Agreement.

f.Stock Plans.  If you participate in any ServiceMaster stock plans, including the ServiceMaster Employee Stock Purchase Plan, the Amended and Restated ServiceMaster Global Holdings, Inc. Stock Incentive Plan, as amended and restated as of October 25, 2012 (“MSIP”), the Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan, as amended and restated as of April 27, 2015, and/or the ServiceMaster Global Holdings, Inc. Employee Stock Purchase Plan, any account balances, stock options, restricted stock units or other equity owned by you as of your Separation Date are subject to the terms and conditions of the applicable stock plans.  This Agreement does not change the terms of those plans.

6.Release and Covenant Not to Sue.

a.Release:  In exchange for the consideration provided to you in this Agreement, you hereby release and forever discharge ServiceMaster, its past and present parent entities, subsidiaries, divisions, limited partnerships, affiliated corporations,

2

successors and assigns, as well as their respective past and present directors, managers, officers, partners, agents, employees, insurers, attorneys, servants, and each of them, separately and collectively (“Releasees”), from any and all claims, charges, complaints, liens, demands, causes of action, obligations, damages and liabilities, known or unknown, suspected or unsuspected, whether or not mature or ripe (“Claims”), that you ever had and now have against any of the Releasees, including, but not limited to, Claims arising out of or in any way related to your employment with or separation from the Company.  This includes, but is not limited to, Claims based on statutes, torts, contracts and common law, Claims for discrimination, wrongful discharge, harassment, retaliation, and unpaid wages, Claims arising under Title VII of the Civil Rights Act of 1964, the Fair Labor Standards Act (“FLSA”), Family Medical Leave Act (“FMLA”), the Americans with Disabilities Act, the Age Discrimination in Employment Act, the Worker Adjustment and Retraining Notification Act, the Employee Retirement Income Security Act, and any other federal, state or local law or regulation governing the employment relationship.  You understand that this Agreement includes a release of all known and unknown claims through the Effective Date.

b.Limitation of Release:  Nothing in this Agreement will prohibit you from filing a charge of discrimination with the National Labor Relations Board, the Equal Employment Opportunity Commission (“EEOC”) or an equivalent state civil rights agency, but you agree and understand that you are expressly waiving your right to monetary compensation or damages thereby if any such agency elects to pursue a claim on your behalf.  Further, nothing in this Agreement shall be construed to waive any right that is not subject to waiver by private agreement under federal,state or local employment or other laws.

c.Covenant Not To Sue.  To the extent that any Claims covered by the scope of the release herein are not subject to waiver by this Agreement under applicable law (including, without limitation, any Claims arising under or related to FMLA, FLSA, and any other local, state or federal statute governing employment and/or the payment of wages and benefits), you hereby covenant and agree not to sue or otherwise seek any remedy or other form of relief against any of the Releasees relating to such Claims.

7.Confidential Information.  You confirm and agree that (a) you have not used or disclosed any Confidential Information other than as necessary in the ordinary course of performing your duties as a ServiceMaster employee for the benefit of ServiceMaster, and (b) you will keep in confidence and trust all Confidential Information known to you and will not use or disclose such Confidential Information without the prior written consent of ServiceMaster.  As used in this Agreement, “Confidential Information” means ServiceMaster’s trade secrets, proprietary information and/or other non‑public information relating to ServiceMaster’s business operations as well as private, proprietary and/or non-public information obtained by ServiceMaster from customers, suppliers, contractors, employees or other third parties.  Nothing in this Agreement shall preclude you from reporting suspected unlawful activity to any government agency or providing truthful testimony or information in response to a valid subpoena, court order or request of any government agency.

Pursuant to the Defend Trade Secrets Act, 18 USC §§ 1831-39, you are hereby noticed as follows: An individual may not be held criminally or civilly liable under any federal or state trade secret law for disclosure of a trade secret: (a) made in confidence to a government official, either directly or indirectly, or to an attorney, solely for the purpose of reporting or investigating a suspected violation of law; and/or (b) in a complaint or other document filed in a lawsuit or other proceeding, if such filing is made under seal. Additionally, an individual suing an employer for

3

retaliation based on the reporting of a suspected violation of law may disclose a trade secret to his or her attorney and use the trade secret information in the court proceeding, so long as any document containing the trade secret is filed under seal and the individual does not disclose the trade secret except pursuant to court order.

8.Non‑Compete/Non‑Solicitation/Non‑Interference.  While you remain employed by ServiceMaster and for a period of 12 months following your Separation Date, you shall not, directly or indirectly (whether as owner, stockholder, director, officer, employee, principal, agent, consultant, independent contractor, partner or otherwise), in North America or any other geographic area in which ServiceMaster or any subsidiary of ServiceMaster is then conducting business:

a.own, manage, operate, control, participate in, perform services for or otherwise carry on a business similar to or competitive with the business conducted by ServiceMaster, provided that the foregoing shall not prohibit your passive ownership of less than 1% of any publicly-held company;

b.solicit the business of any customer of ServiceMaster in competition with ServiceMaster;

c.induce, encourage or assist any employee of ServiceMaster to terminate his or her employment with ServiceMaster and/or to become employed by any other business or other entity; or

d.interfere with ServiceMaster’s relations with any of its customers, franchisees, subcontractors, consultants, suppliers or business partners.

This Agreement is in addition to and does not supersede any other agreements prohibiting competition with ServiceMaster.  Failure to abide by this Agreement or other such agreements with the Company will give the Company (in addition to any other remedies which may be available to the Company) the right, exercised in its sole and absolute discretion, to (a) suspend or cancel the payments contemplated in this Agreement and (b) obtain a refund for any such payments already made (collectively, “Company Rights”).

9.Code of Ethics and Business Conduct.  In the course of your employment, you were provided a copy of the Company’s Code of Ethics and Business Conduct (the “Code”).  The discovery of any failure by you to abide by the Code, whenever discovered, shall entitle the Company to exercise any and all of its Company Rights, including the suspension and recoupment of any payments paid or due under this Agreement and any other agreements between the parties.  Further, you acknowledge that you are not aware of any material breach of law or regulation by the Company or its subsidiaries that has not been reported to the Chief Executive Officer, General Counsel or Chief Ethics Officer of the Company

10.Return of ServiceMaster Property.  You agree to return to ServiceMaster all ServiceMaster property, equipment and materials, including, but not limited to, any company vehicle, any laptop computer and peripherals; any portable computing device; any telephone calling cards; keys; ServiceMaster identification card; any credit or fuel cards; and all tangible written or graphic materials (and all copies) relating in any way to ServiceMaster or its business, including, without limitations, documents, manuals, customer lists and reports, as well as all data contained on computer files, “thumb” drives, “cloud” services, or other data storage device, or home or personal computers.  You may retain your Company-issued cell phone, so long as you

4

accept transfer of billing responsibility, effective as of your Separation Date, and provided that the Company shall remove from the phone any Company data and Company-installed applications.

11.Non‑Disparagement.You agree that you will refrain from publicly criticizing ServiceMaster’s products and services and from otherwise making any false and malicious statements, oral or written, concerning ServiceMaster, its directors, officers, executives, subsidiaries, parent entities, and/or employees.  You agree to direct any prospective employers seeking to verify employment data to The Work Number (1‑800‑996‑7566 or www.theworknumber.com), an automated service operated by Equifax.  Nothing in this provision, however, shall be construed to prevent you from providing truthful testimony or information in response to any valid subpoena, court order, or request of any government agency or private litigant.

12.Severability.  You and ServiceMaster agree that to the extent that any portion of this Agreement may be held to be invalid or legally unenforceable, the remaining portions will not be affected and will be given full force and effect.

13.Dispute Resolution.  Any dispute or controversy between you and ServiceMaster, whether arising out of or relating to this Agreement, the breach of this Agreement, or otherwise, shall be subject to The ServiceMaster We Listen Dispute Resolution Plan in effect on your Separation Date, which provides the mandatory and exclusive remedy and procedure for disputes between you and ServiceMaster.  Notwithstanding the foregoing, you agree that ServiceMaster may seek a temporary restraining order and/or preliminary injunction in any court of competent jurisdiction, without the posting of a bond, inorder to preserve the status quo or to enforce the covenants in this Agreement.  You agree that venue shall be proper in Shelby County, Tennessee.

14.Notices.  All notices required hereunder will be in writing and will be deemed given upon receipt if delivered personally (receipt of which is confirmed) or by courier service promising overnight delivery (with delivery confirmed the next day) or three business days after deposit in the U.S. Mail, certified with return receipt requested.  All notices will be addressed as follows:

If to you:

Susan Hunsberger         
XXXX
Memphis, TN 38XXX                             If to ServiceMaster:

The ServiceMaster Company, LLC
150 Peabody Place                             Mail Stop L/E-0085
Memphis, TN 38103-3270
Attn:  VP & Associate General Counsel, Labor and Employment

Or to such other address as either party will have furnished to the other in writing.

15.Governing Law and Venue.  The interpretation and enforcement of this Agreement shall be governed by the laws of the State of Tennessee without regard to the principle of conflict of laws that would require application of another state’s laws.  Subject to the arbitration provisions herein, any judicial proceeding arising from or relating to this Agreement shall be brought in the federal or state courts located in Shelby County, Tennessee, which shall be the exclusive forum for resolving such disputes.  Both parties irrevocably consent to the personal jurisdiction of such courts for the purposes of such proceeding. The parties shall stipulate in any legal proceeding that this Agreement is considered for all purposes to have been executed and delivered in the State of Tennessee.

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16.Taxes.  Unless otherwise specified, all payments contemplated by this Agreement shall be subject to applicable payroll taxes and other required withholdings.  All severance payments are intended to qualify as short-term deferred compensation within the meaning of Section 409A of the Internal Revenue Code.  Consequently, all severance payments that become due under this Agreement shall be paid no later than March 15 of the calendar year that immediately follows the calendar year in which the applicable vesting date occurs. You understand that the Company has not provided any advice regarding the tax liability resulting from this Agreement and you shall not rely upon any representations or policies of the Company related to taxation. You are advised to seek the advice of your own personal tax advisor or counsel as to the tax treatment of any payments contemplated by this Agreement.  ServiceMaster specifically disclaims that it has responsibility for the proper calculation or payment of any taxes which may be due other than for standard statutory withholding.

17.Entire Agreement.  You and ServiceMaster agree that this Agreement constitutes the complete understanding between you and ServiceMaster regarding the matters herein and that no other promises or agreements, express or implied, will be binding between you and ServiceMaster unless signed in writing by you and ServiceMaster.  This Agreement fully supersedes and replaces any and all prior agreements or understandings, if any, between you and ServiceMaster on any matter that is addressed in this Agreement with the exception of confidentiality/non‑solicitation/non‑compete issues except as stated herein.

18.Older Workers Benefit Protection Act Notice.  Pursuant to the Older Workers Benefit Protection Act, you are advised as follows:

a.This Agreement includes a waiver of claims of age discrimination under the federal Age Discrimination in Employment Act;

b.You have been advised and are again hereby advised to consult an attorney of your choosing before signing this Agreement;

c.You have (i) 21 days from your receipt of this Agreement; or (ii) seven days from your Separation Date, whichever period is longer, to consider the Agreement (the “Review Period”);

d.You have seven days after you sign this Agreement to revoke the Agreement.  If you want to revoke this Agreement, you must deliver a written revocation to The ServiceMaster Company, LLC; 150 Peabody Place; Mail Stop L/E-0085; Memphis, TN 38103-3270; Attn:  Vice President and Associate General Counsel, Labor & Employment;

e.If your executed Agreement is not received by the Company within seven days from the end of the Review Period, the Agreement and any promises offered on behalf of Company contained therein will be null and void.

6

19.Effective Date:  This Agreement becomes effective on the 8th day after you sign, provided you do not revoke the Agreement as provided above (such date, the “Effective Date”).

/s/ Susan Hunsberger	/s/ Nik Varty
Susan Hunsberger	Nik Varty
	Chief Executive Officer
	The ServiceMaster Company, LLC
Date:    10/26/2018	Date:    10/29/2018

7

EX-10.54

Exhibit 10.54

Employee Stock Option Agreement

This Employee Stock Option Agreement, dated as of ________, 20__, between ServiceMaster Global Holdings, Inc., a Delaware corporation (the “Company”), and the associate whose name appears on the signature page hereof and who is employed by the Company or one of its Subsidiaries, is being entered into pursuant to the Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan (the “Plan”).  The meaning of capitalized terms used, but not otherwise defined, in this Agreement may be found in the Plan.

The Company and the Associate hereby agree as follows:

Section 1.    Grant of Options.

(a)    Confirmation of Grant.  The Company hereby evidences and confirms, effective as of the date hereof, its grant to the Associate of Options to purchase the number of shares of Company Common Stock specified on the signature page hereof.  The Options are not intended to be Incentive Stock Options.  This Agreement is entered into pursuant to, and the terms of the Options are subject to, the terms of the Plan.  If there is any inconsistency between this Agreement and the terms of the Plan, the terms of the Plan shall govern.

(b)    Option Price.  Each share covered by an Option shall have the Option Price specified on the signature page hereof.

Section 2.    Vesting and Exercisability.

(a)    Except as otherwise provided in the Plan or Section 2(b) of this Agreement, the Options shall become vested in three equal annual installments on each of the first through third anniversaries of the Grant Date, subject to the continuous employment of the Associate with the Company until the applicable vesting date; provided that if the Associate’s employment with the Company is terminated by reason of the Associate’s death or Disability, any Options held by the Associate shall immediately vest as of the effective date of such termination.

(b)    Discretionary Acceleration.  The Administrator, in its sole discretion, may accelerate the vesting or exercisability of all or a portion of the Options, at any time and from time to time.

(c)    Exercise.  Once vested in accordance with the provisions of this Agreement, the Options may be exercised at any time and from time to time prior to the date such Options terminate pursuant to Section 3.  Options may only be exercised with respect to whole shares and must be exercised in accordance with Section 4. 

Section 3.    Termination of Options.

(a)    Normal Termination Date.  Unless earlier terminated pursuant to Section 3(b) or the Plan, the Options shall terminate on the eight anniversary of the Grant Date (the “Normal Termination Date”), if not exercised prior to such date.

(b)    Early Termination.  If the Associate’s employment with the Company terminates for any reason, any Options held by the Associate that have not vested before the effective date of such termination of employment (determined without regard to any statutory or deemed or express contractual notice period) or that do not become vested on such date in accordance with Section 2 shall terminate immediately upon such termination of employment (determined without regard to any statutory or deemed or express contractual notice period) and, if the Associate’s employment is terminated for Cause, all Options (whether or not then vested or exercisable) shall automatically terminate immediately upon such termination.  All vested Options held by the Associate following the effective date of a termination of employment (the “Covered Options”) shall remain exercisable until the first to occur of (i) the one-year anniversary in the case of a termination by reason of the Associate’s death or Disability or a retirement from active service on or after the Associate reaches normal retirement age, or in the event of any other termination of employment, the three-month anniversary of the effective date of the Associate’s termination of employment (determined without regard to any deemed or express statutory or contractual notice period) (ii) the Normal Termination Date or (iii) the cancellation of the Options pursuant to Section 5(a), and if not exercised within such period the Options shall automatically terminate upon the expiration of such period.

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Section 4.Manner of Exercise.  Subject to such reasonable administrative regulations as the Administrator may adopt from time to time, the exercise of vested Options by the Associate shall be pursuant to procedures set forth in the Plan or established by the Administrator from time to time and shall include the Associate specifying the proposed date on which the Associate desires to exercise a vested Option (the “Exercise Date”), the number of whole shares with respect to which the Options are being exercised (the “ExerciseShares”) and the aggregate Option Price for such Exercise Shares (the “Exercise Price”) or such other or different requirements as may be imposed by the Company.  Unless otherwise determined by the Administrator, (i) on or before the Exercise Date the Associate shall deliver to the Company full payment for the Exercise Shares in United States dollars in cash, or cash equivalents satisfactory to the Company, in an amount equal to the Exercise Price plus any required withholding taxes or other similar taxes, charges or fees (including, if available, pursuant to a broker-assisted cashless exercise program established by the Company whereby the Associate may exercise vested Options by an exercise-and-sell procedure in which the Exercise Price (together with any required withholding taxes or other similar taxes, charges or fees) is obtained from the sale of shares in the public market) and (ii) the Company shall register the issuance of the Exercise Shares on its records (or direct such issuance to be registered by the Company’s transfer agent).  The Company may require the Associate to furnish or execute such other documents as the Company shall reasonably deem necessary (i) to evidence such exercise or (ii) to comply with or satisfy the requirements of the Securities Act, applicable state or non‑U.S. securities laws or any other law.

Section 5.    Change in Control.

(a)    Unless otherwise determined by the Administrator, no cancellation, acceleration of vesting or other payment shall occur with respect to any stock optionin connection with a Change in Control occurring prior to the third anniversary of the Grant Date,  if the Administrator reasonably determines prior to the Change in Control that the Associate shall receive an “Alternative Award” meeting the requirements of the Plan; provided, however, that if within two years following a Change in Control, the Associate's employment is involuntarily (other than for Cause) terminated or the Associate resigns with Good Reason (as defined below), at a time when any portion of the Alternative Award is unvested, the unvested portion of such Alternative Award shall immediately vest in full and such Associate shall be provided with either cash or marketable stock equal to the

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fair market value of the stock subject to the Alternative Award on the date of termination(and, in the case of Alternative Awards that are stock options or stock appreciation rights, in excess of the exercise price or base price that the Associate would be required to pay in respect of such Alternative Award).

(i)    Good Reason means, without the Associate’s written consent, the occurrence of any of the following events:

a.The reduction in any material respect in the Associate’s position(s), authorities or responsibilities that they had with the Company immediately prior to the time of the Change in Control;

b.A  material reduction in Associate’s annual rate of base salary, annual target cash bonus opportunity or target annual long-term incentive opportunity, each in effect as of immediately prior to the date of the Change in Control; or

c.A material change in the location of Associate’s location of work which will be at least more than 50 miles from their place at work at the Company immediately prior to the date of the Change in Control.

(b)If the Associate determines that Good Reason exists, the Associate must notify the Company in writing, within ninety (90) days following the initial existence of such grounds thatthe Associate determines constitutes Good Reason, or else such event shall not constitute Good Reason under the terms of the Associate’s employment.  If the Company remedies such event within thirty (30) days following receipt of such notice, the Associate may not terminate employment for Good Reason as a result of such event (the “Cure Period”).  In the event the Companydoes not timely remedy such event, the Associatemust terminate his employment ninety (90) days following the end of theCure Period.

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Section 6.    Miscellaneous.

(a)    Withholding.  The Company or one of its Subsidiaries may require the Associate to remit to the Company an amount in cash sufficient to satisfy any applicable U.S. federal, state and local and non-U.S. tax withholding or other similar charges or fees that may arise in connection with the grant, vesting, exercise, settlement or purchase of the Options.

(b)Incorporation of Forfeiture Provisions.  The Associate acknowledges and agrees that, pursuant to the Plan, he or she shall be subject to the Company’s Clawback Policy and any generally applicable disgorgement or forfeiture provisions set forth in Article XIII of the Plan as of the date of this Agreement or as required by applicable law after the date of this Agreement.

(c)Restrictive Covenants.  In consideration of the grant of the Options, during the Associate’s employment with the Company and its Subsidiaries (the “Company Group”) and for a period of twelve (12) months following the termination of the Associate’s employment (whether such termination is initiated by the Associate or the Associate’s employer),  the Associate shall not (i) become employed by, operate or provide services to any business or other entity that competes with the Company Group; (ii) solicit or sell any product or service in competition with the Company Group to any person, business or other entity that is a customer of the Company Group; (iii) interfere with the Company Group’s relations with any of its customers, franchisees, subcontractors, consultants, vendors or business partners; or (iv) induce or encourage anyCompany Group employee to leave his/her position or to seek employment or association with any person or entity other than the Company Group.  This Agreement is in addition to and does not supersede any other agreements between the Associate and the Company Group prohibiting competition with the Company Group.  Nothing in this paragraph shall be construed to restrict the right of an attorney to practice law to the extent protected by statute, common law or applicable rules of professional conduct.

(d)Dispute Resolution.  Any dispute or controversy between Associate and the Company, whether arising out of or relating to this

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Agreement, the breach of this Agreement, or otherwise, shall be resolved in accordance with the ServiceMaster We Listen Dispute Resolution Plan then in effect.  Notwithstanding the foregoing, the Associate agrees that the Company may seek a temporary restraining order and/or preliminary injunction in any court of competent jurisdiction, without the posting of a bond, in order to preserve the status quo or to enforce the restrictive covenants in this Agreement.

(e)    Authorization to Share Personal Data.  The Associate authorizes any Affiliate of the Company that employs the Associate or that otherwise has or lawfully obtains personal data relating to the Associate to divulge or transfer such personal data to the Company or to a third party, in each case in any jurisdiction, if and to the extent appropriate in connection with this Agreement or the administration of the Plan. 

(f)   No Rights as Stockholder; No Voting Rights.  The Associate shall have no rights as a stockholder of the Company with respect to any shares covered by the Options until the exercise of the Options and delivery of the shares.

(g)    No Right to Continued Employment. Nothing in this Agreement shall be deemed to confer on the Associate any right to continue in the employ of the Company or any Subsidiary, or to interfere with or limit in any way the right of the Company or any Subsidiary to terminate such employment at any time.

(h)    Non-Transferability of Options.  The Options may be exercised only by the Associate.  The Options are not assignable or transferable, in whole or in part, and they may not, directly or indirectly, be offered, transferred, sold, pledged, assigned, alienated, hypothecated or otherwise disposed of or encumbered (including, but not limited to, by gift, operation of law or otherwise) other than by will or by the laws of descent and distribution to the estate of the Associate upon the Associate’s death or with the Company’s consent. 

(i)    Binding Effect; Benefits.  This Agreement shall be binding upon and inure to the benefit of the parties to this Agreement and their respective successors and assigns.  Nothing in this Agreement, express

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or implied, is intended or shall be construed to give any person other than the parties to this Agreement or their respective successors or assigns any legal or equitable right, remedy or claim under or in respect of any agreement or any provision contained herein.

(j)    Waiver; Amendment.

(i)    Waiver.  Any party hereto or beneficiary hereof may by written notice to the other parties (A) extend the time for the performance of any of the obligations or other actions of the other parties under this Agreement, (B) waive compliance with any of the conditions or covenants of the other parties contained in this Agreement and (C) waive or modify performance of any of the obligations of the other parties under this Agreement.  Except as provided in the preceding sentence, no action taken pursuant to this Agreement, including, without limitation, any investigation by or on behalf of any party or beneficiary, shall be deemed to constitute a waiver by the party or beneficiary taking such action of compliance with any representations, warranties, covenants or agreements contained herein.  The waiver by any party hereto or beneficiary hereof of a breach of any provision of this Agreement shall not operate or be construed as a waiver of any preceding or succeeding breach and no failure by a party or beneficiary to exercise any right or privilege hereunder shall be deemed a waiver of such party’s or beneficiary’s rights or privileges hereunder or shall be deemed a waiver of such party’s or beneficiary’s rights to exercise the same at any subsequent time or times hereunder.

(ii)    Amendment.  This Agreement may not be amended, modified or supplemented orally, but only by a written instrument executed by the Associate and the Company. 

(k)    Assignability.  Neither this Agreement nor any right, remedy, obligation or liability arising hereunder or by reason hereof shall be assignable by the Company or the Associate without the prior written consent of the other party.

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(l)    Applicable Law and Forum.  This Agreement shall be governed by and construed in accordance with the law of the State of Delaware regardless of the application of rules of conflict of law that would apply the laws of any other jurisdiction.  Subject to the dispute resolution provision contained herein, any judicial action to enforce, interpret or challenge this Agreement shall be brought in the federal or state courts located in the State of Delaware, which shall be the exclusive forum for resolving such disputes.  Both parties irrevocably consent to the personal jurisdiction of such courts for purposes of any such action.

(m)Waiver of Jury Trial.  Each party hereby waives, to the fullest extent permitted by applicable law, any right it may have to a trial by jury in respect of any suit, action or proceeding arising out of this Agreement or any transaction contemplated hereby.  Each party (i) certifies that no representative, agent or attorney of any other party has represented, expressly or otherwise, that such other party would not, in the event of litigation, seek to enforce the foregoing waiver and (ii) acknowledges that it and the other parties have been induced to enter into the Agreement by, among other things, the mutual waivers and certifications in this section.

(n)    Section and Other Headings, etc.  The section and other headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this Agreement.

(o)    Counterparts.  This Agreement may be executed in any number of counterparts, each of which shall be deemed to be an original and all of which together shall constitute one and the same instrument.

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IN WITNESS WHEREOF, the Company and the Associate have executed this Agreement as of the date first above written.

SERVICEMASTER GLOBAL HOLDINGS, INC.

By:

Name:

Title:

THE ASSOCIATE

Name:

Total Number of Shares for the Purchase of Which Options have been Granted	Option Price
_______ Shares	$_____

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EX-10.55

Exhibit 10.55

SERVICEMASTER GLOBAL HOLDINGS, INC.

EMPLOYEE STOCK PURCHASE PLAN

As Amended and Restated

Effective February 19, 2019

Article I

Purpose

The Board adopted, and the Company’s shareholders approved, the ServiceMaster Global Holdings, Inc. Employee Stock Purchase Plan (the “Plan”) in 2015 in order to provide Associates of the Company and its Subsidiaries with an opportunity to purchase Common Stock of the Company through payroll deductions.  The Plan initially was intended to qualify as an “employee stock purchase plan” under Section 423 of the Code.

Effective February 19, 2019, the Plan was amended and restated as set forth herein.  The provisions of the amended and restated Plan apply to each Offering Period that begins after February 19, 2019.  The Plan, as amended and restated herein, is not intended to qualify as an “employee stock purchase plan” under Section 423 of the Code.

Article II

Definitions

Definitions.  Whenever used herein, the following terms shall have the respective meanings set forth below:

(a)“Account” means an unfunded bookkeeping account maintained for each Participant for purposes of the Plan.  Each Account shall be credited with Contributions and Matching Contributions and shall be charged or reduced by the amount applied to the purchase of Shares pursuant to Share Purchase Rights.  Interest shall not be credited on any Account.

(b)  “Acquisition Date” means the last business day of each Offering Period at which time the Shares subject to a Share Purchase Right granted under the Plan shall be purchased by or on behalf of the Participant.

(c)“Administrator” means, the Compensation Committee of the Board.  If the Board or such committee delegates administrative authority hereunder to any other person or group of persons pursuant to Section 10.2, such person or group of persons shall be deemed to be the Administrator hereunder to such extent, except that further delegation by such persons shall not be permitted hereunder.

(d)“Affiliate” means, with respect to any Person, any other Person directly or indirectly controlling, controlled by or under common control with, such Person where “control” shall have the meaning given such term under Rule 405 of the Securities Act.

(e)“Associate” means any person who is employed by, who performs services for, and who is classified as an employee on the payroll records of, the Company or a Designated Subsidiary. For purposes of the Plan, the employment relationship shall be treated as continuing intact while the individual is on sick leave or other leave of absence approved by the Company or Designated Subsidiary and meeting the requirements of Treasury Regulation Section 1.421‑1(h)(2). For purposes of this Plan, where the period of leave exceeds three (3) months and the individual’s right to reemployment is not guaranteed either by statute or by contract, the employment relationship shall be deemed to have terminated on the first day immediately following such three (3)‑month period.

(f)“Board” means the Board of Directors of the Company.

(g)“Change in Control” means the first to occur of any of the following events after the Effective Date:

(i)the acquisition, directly or indirectly, by any person, entity or “group” (as defined in Section 13(d) of the Exchange Act) of beneficial ownership of more than 50% of the combined voting power of the Company’s then outstanding voting securities, other than any such acquisition by the

Company, any of its Subsidiaries, any employee benefit plan of the Company or any of its Subsidiaries or any Affiliates of the foregoing;

(ii)the merger, consolidation or other similar transaction involving the Company, as a result of which persons who were holders of voting securities of the Company immediately prior to such merger, consolidation, or other similar transaction do not, immediately thereafter, beneficially own, directly or indirectly, more than 50% of the combined voting power entitled to vote generally in the election of directors of the merged or consolidated company;

(iii)within any 24‑month period, the persons who were directors of the Company at the beginning of such period (the “Incumbent Directors”) shall cease to constitute at least a majority of the Board, provided that any director elected or nominated for election to the Board by a majority of the Incumbent Directors still in office shall be deemed to be an Incumbent Director for purpose of this clause (iii);

(iv)the approval by the Company’s shareholders of the liquidation or dissolution of the Company other than a liquidation of the Company into any Subsidiary or a liquidation as a result of which persons who were stockholders of the Company immediately prior to such liquidation own, directly or indirectly, more than 50% of the combined voting power entitled to vote generally in the election of directors of the entity that holds substantially all of the assets of the Company following such event; or

(v)the sale, transfer or other disposition of all or substantially all of the assets of the Company to one or more persons or entities that are not, immediately prior to such sale, transfer or other disposition, Affiliates of the Company;

in each case, provided that, as to any Share Repurchase Rights subject to Section 409A of the Code, such event also constitutes a “change in control” within the meaning of Section 409A of the Code. In addition, notwithstanding the foregoing, a Change in Control shall not be deemed to occur if the Company files for bankruptcy, liquidation or reorganization under the United States Bankruptcy Code or as a result of any restructuring that occurs as a result of any such proceeding.

(h)“Change in Control Date” means the first date as of which a Change in Control occurs.

(i)“Code” means the Internal Revenue Code of 1986, as amended.

(j)“Common Stock” means the common stock, par value $0.01 per share, of the Company and such other stock or securities into which such common stock is hereafter converted or for which such common stock is exchanged.

(k)“Company” means ServiceMaster Global Holdings, Inc., a Delaware corporation, and any successor thereto.

(l)“Compensation” means the base salary or wages and overtime of an Associate payable to the Associate during an Offering Period. Compensation shall be determined prior to the Associate’s pre‑tax contributions pursuant to Section 125 or 401(k) of the Code. If determined by the Administrator, other forms of compensation may be included in or excluded from the definition of Compensation.

(m)“Contribution” means the amount of an after‑tax payroll deduction an Associate has made, as set out in such Associate’s payroll deduction authorization form. If the Administrator so determines, a Contribution for Associates on a Company‑approved paid leave of absence shall include a cash contribution equal to the amount of the after‑tax payroll deduction an Associate would have made if such Associate had been receiving Compensation during the Company‑approved paid leave of absence. 

(n)“Designated Subsidiary” means the Subsidiary or Subsidiaries of the Company that have been designated from time to time by the Administrator in its sole discretion as eligible to participate in the Plan.

(o)“Effective Date” means April 27, 2015, the date on which the Plan was approved by the shareholders of the Company, which date was within twelve months after the date the Plan was approved by the Board.

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(p)“Exchange Act” means the Securities Exchange Act of 1934, as amended.

(q)“Fair Market Value” of a Share as of any date of determination shall be:

(i)If the Common Stock is listed on any established stock exchange or a national market system and transactions in the Common Stock are available to the Company as of the immediately preceding trading date, then closing price on such immediately preceding trading date per Share as reported on such stock exchange or system shall be the Fair Market Value for the date of determination, rounded down to the nearest whole cent; or

(ii)If clause (i) shall not apply on any date of determination, then the Fair Market Value shall be determined in good faith by the Administrator with reference to (x) the most recent valuation of the Common Stock performed by an independent valuation consultant or appraiser of nationally recognized standing, if any, (y) sales prices of securities issued to investors in any recent arm’s length transactions and (z) any other factors determined to be relevant by the Administrator.

(r)“Matching Contribution” means a Company contribution to each Participant’s Account for each Offering Period in an amount determined by the Administrator or, in the absence of a determination by the Administrator, equal to ten percent of the Participant’s Contributions for the Offering Period.  The Matching Contribution shall be credited to the Participant’s Account as of the Acquisition Date.

(s)“Offer Date” means the first day of each Offering Period. Unless otherwise specified by the Administrator, the Offer Date shall be the first day of each month.

(t)“Offering Period” means a period of time specified by the Administrator, beginning on the Offer Date and ending on the Acquisition Date. Unless otherwise specified by the Administrator, the Offering Period shall be each month.

(u)“Participant” means an Associate who becomes a participant in the Plan pursuant to Article V.

(v)“Person” means an individual, partnership, corporation, limited liability company, business trust, joint stock company, trust, unincorporated association, joint venture, governmental authority or any other entity of whatever nature.

(w)“Purchase Price” means the purchase price per Share subject to the Share Purchase Right determined pursuant to Section 6.3.

(x)“Securities Act” means the Securities Act of 1933, as amended.

(y)“Share” means a share of Common Stock.

(z)“Share Purchase Right” means a right that entitles the holder to purchase from the Company a stated number of Shares in accordance with, and subject to, the terms and conditions of the Plan.

(aa)“Subsidiary” of an entity means any corporation in an unbroken chain of corporations beginning with such entity if each of the corporations other than the last corporation in the unbroken chain then owns stock possessing 50% or more of the total combined voting power of all classes of stock in one of the other corporations in such chain.

Article III

Available Shares and Adjustments

Section 3.1Available Shares.  Subject to adjustments as provided in this Article III, the maximum number of Shares available for purchase under the Plan on or after the Effective Date is 1,000,000 Shares. Shares issued under the Plan may be authorized but unissued or reacquired Common Stock.

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Section 3.2Adjustments.

(a)Changes in Capitalization.  If and to the extent necessary or appropriate to reflect any stock dividend, extraordinary dividend, stock split or share recombination or any recapitalization, merger, consolidation, exchange of shares, spin‑off, liquidation or dissolution of the Company or other similar transaction affecting the Company Common Stock (each, a “Corporate Event”), the Administrator shall, in such manner as it may deem equitable to prevent the diminution or enlargement or the rights of the Company and Participants hereunder by reason of such Corporate Event, adjust any or all of the number and kind of Shares (or other securities or property) with respect to which a Share Purchase Right may be granted under the Plan (including, but not limited to, adjustments of the limitations in Section 3.1 on the maximum number and kind of Shares that may be issued under the Plan). All determinations and adjustments made by the Administrator in good faith pursuant to this Section 3.2 shall be final and binding on the affected Participants and the Company.

(b)Change in Control.  Notwithstanding any other provision of this Plan, in the event of a Change in Control of the Company, the Administrator, in its sole discretion, may take whatever action it deems necessary or appropriate in connection therewith, including, but not limited to (i) shortening any Offering Period then in progress such that the Acquisition Date is on or prior to the Change in Control Date, (ii) cancelling any Offering Period then in progress and refunding any amounts accumulated in a Participant’s Account, (iii) cancelling all outstanding Share Purchase Rights as of the Change in Control Date and paying each holder thereof an amount equal to the difference between the per Share Fair Market Value as of the Change in Control Date and the Purchase Price determined in accordance with Section 6.3, or (iv) for each outstanding Share Purchase Right, granting a substitute right to purchase shares in the manner described in Section 424 of the Code. Nothing in this Section 3.2(b) shall affect in any way the Company’s right to terminate the Plan at any time pursuant to Section 10.7 or 10.8.

(c)Insufficient Shares.  If the Administrator determines that, on a given Acquisition Date, the number of Shares that may be purchased under the outstanding Share Purchase Rights for the applicable Offering Period may exceed (i) the number of Shares that were available for issuance under the Plan on the Offer Date of the applicable Offering Period or (ii) the number of Shares available for sale under the Plan on such Acquisition Date, including but not limited to by reason of a limitation on the maximum number of Shares that may be purchased set by the Administrator pursuant to Section 6.2(a) or (b), the Administrator shall make a pro rata allocation of the Shares available for issuance on such Acquisition Date in as uniform a manner as shall be practicable and as it shall determine in its sole discretion to be equitable among all Participants purchasing Shares on such Acquisition Date, and unless additional Shares are authorized for issuance under the Plan, no further Offering Periods shall take place and the Plan shall terminate pursuant to Section 10.7 hereof. If the Plan is so terminated, then the balance of the amount credited to the Participant’s Account which has not been applied to the purchase of Shares shall be paid to such Participant in one lump sum in cash as soon as reasonably practicable without any interest thereon. The Company may make a pro rata allocation of the Shares available on the Offer Date of any applicable Offering Period pursuant to the first sentence of this section, notwithstanding any authorization of additional Shares for issuance under the Plan by the Company’s shareholders subsequent to such Offer Date.

Article IV

Eligibility

Section 4.1Eligible Associates.  Any person who is an Associate employed by the Company or a Designated Subsidiary as of the Offer Date for a given Offering Period shall be eligible to participate in the Plan for such Offering Period, subject to the requirements of this Article IV. Notwithstanding the foregoing, the Administrator may, on a prospective basis, (i) exclude from participation in the Plan Associates (a) whose customary employment is for 20 hours or less per week or for not more than five months per year or (b) who are citizens or residents of a non‑U.S. jurisdiction if grant of a Share Purchase Right under the Plan is prohibited under the laws of such non‑U.S. jurisdiction or compliance with the laws of such non‑U.S. jurisdiction would, in the sole discretion of the Adminstrator, impose unacceptable requirements or restrictions on the Company or with respect to the administration of the Plan and (ii) impose a generally applicable eligibility service requirement of up to two years of employment. The Administrator may also determine that a designated group of Associates who are highly compensated employees (within the meaning of Section 414(q) of the Code) are ineligible to participate in the Plan.

Section 4.2Five Percent Shareholders.  Notwithstanding any other provision of the Plan to the contrary, no Associate shall be eligible to participate in the Plan if, after giving effect to the grant of a Share Purchase Right in the next Offering Period, the Associate (or any other person whose stock would be attributed to the Associate pursuant to Section 424(d) of the Code) owns and/or holds Common Stock and outstanding rights to purchase Common Stock possessing, in the aggregate, five percent or more of the total combined voting power or value of all issued and outstanding stock of the Company.

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Section 4.3Section 16.  Notwithstanding any other provision of the Plan to the contrary, no Associate shall be eligible to participate in the Plan for an Offering Period if on the Offer Date for the Offering Period the Associate is subject to Section 16 of the Exchange Act.

Article V

Participation

Section 5.1An eligible Associate may become a Participant in the Plan by completing a payroll deduction authorization form and any other required enrollment documents provided by the Administrator or its designee and submitting them to the Administrator or its designee in accordance with the rules established by the Administrator. The enrollment documents, which may be in electronic form, shall set forth the portion of the Participant’s Compensation, up to fifteen percent, including any minimum Contribution percentage and any minimum percentage increments, as may be prescribed by the Administrator to be deducted from Compensation and credited as Contributions pursuant to the Plan. An Associate’s payroll deduction authorization shall become effective on the Offer Date. Amounts deducted from a Participant’s Compensation pursuant to this Article V shall be credited to the Participant’s Account. No interest shall be payable on the amounts credited to the Participant’s Account.

Section 5.2A Participant’s election to participate in the Plan with respect to an Offering Period shall enroll such Participant in the Plan for each successive Offering period at the same payroll deduction percentage as in effect at the termination of the prior Offering Period, unless (i) such Participant delivers to the Company a different election with respect to the successive Offering Period by such time and in such manner as is designated by the Administrator for enrollment in the Plan for such successive Offering Period, (ii) such Participant withdraws from the Plan pursuant to Article IX or becomes ineligible for participation in the Plan or (iii) the Administrator determines that elections for all Participants shall cease at the end of an applicable Offering Period.

Section 5.3Each Associate who is granted a Share Purchase Right under the Plan for any Offering Period shall have the same rights and privileges as all other Associates granted Share Purchase Rights under the Plan for such Offering Period.

Article VI

Share Purchase Rights

Section 6.1Number of Shares.  Each Eligible Associate who on the Offer Date is a Participant participating in such Offering Period shall be granted a Share Purchase Right to purchase Shares on the Acquisition Date for such Offering Period. Subject to the limitations set forth in Section 6.2, the number of Shares subject to such Share Purchase Right shall be the number of whole Shares determined by dividing the Purchase Price into the balance credited to the Participant’s Account (including both Contributions and Matching Contributions) as of the Acquisition Date.

Section 6.2Limitation on Purchases.  Participant purchases are subject to adjustment as provided in Section 3.2(c) and to the following limitations:

(a)Offering Period Limitation.  Subject to the calendar year limits provided in Section 6.2(b), the maximum value of Shares that a Participant shall have the right to purchase in any Offering Period pursuant to a Share Purchase Right shall be equal to the sum of (i) 15% of the Participant’s Compensation earned during such Offering Period (or such lesser percentage of Compensation or fixed dollar amount as the Administrator shall prescribe), (ii) the Matching Contribution credited for the Offering Period and (iii) any balance remaining in the Account from the preceding Offering Period. The Administrator may also set a maximum aggregate number of Shares or maximum aggregate Fair Market Value of Shares that may be purchased pursuant to Share Purchase Rights with respect to any Offering Period or on any Acquisition Date (subject to the $25,000 limitation in Section 6.2(b)).

(b)Calendar Year Limitation.  Notwithstanding Section 6.2(a), in the event that a Participant is granted a Share Purchase Right that permits such Participant to purchase Shares that, together with all other Share Purchase Rights granted to the Participant during the same calendar year under this Plan and any other empoloyee stock purchase plan of the Company or any Subsidiary of the Company, has an aggregate value in excess of $25,000 (determined on the date of grant), such Share Purchase Right shall be reduced such that the aggregate value of all Share Purchase Rights granted to or exercisable by the Participant during the same calendar year under any plan of the Company or any Subsidiary of the Company is $25,000. The Administrator may also set a maximum aggregate

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number of Shares or maximum aggregate Fair Market Value of Shares, which is less than the $25,000 limitation set forth in this Section 6.2(b), that may be purchased pursuant to Share Purchase Rights in a calendar year.

(c)Refunds.  As of the first date on which a Participant’s ability to purchase Shares is limited by this Section 6.2, the Participant’s payroll deductions shall terminate, and the balance credited to his or her Account shall be paid to the Participant in a lump sum as soon as reasonably practicable without any interest thereon.

Section 6.3Purchase Price.  The purchase price per Share with respect to an Offering Period shall be determined by the Compensation Committee of the Board; provided that such purchase price shall not be less than one hundred percent (100%) of the Fair Market Value of a Share on the Acquisition Date (or the Change in Control Date for purposes of Section 3.2(b)(iii)).

Article VII

Purchase of Shares Under Share Purchase Rights

Section 7.1Purchase.  Unless a Participant withdraws from the Plan as provided in Article IX, each Participant shall automatically purchase and acquire as of the Acquisition Date the number of whole Shares subject to the Share Purchase Right that may be purchased at the Purchase Price for that Share Purchase Right with the balance credited to such Participant’s Account (including the Matching Contribtuion for that Offering Period). Any surplus in the Account that is insufficient to purchase a whole Share shall be carried forward into the next Offering Period unless the Participant has elected to withdraw from the Plan pursuant to Article IX or the Administrator determines that surplus amounts for Participants shall not be carried forward, in which case such surplus amount shall be distributed to the Participant in a lump sum as soon as reasonably practicable without any interest thereon.

Section 7.2Registration Compliance.

(a)No Shares may be purchased under a Share Purchase Right unless the Shares to be issued or transferred upon purchase are covered by an effective registration statement pursuant to the Securities Act or are eligible for an exemption from the registration requirements, and the Plan is in material compliance with all applicable federal, state, foreign and other securities and other laws applicable to the Plan.

(b)If, on an Acquisition Date of any Offering Period, the Shares are not registered or exempt or the Plan is not in such compliance, no Shares under the Share Purchase Rights granted under the Plan shall be purchased on the Acquisition Date. The Acquisition Date shall be delayed until the Shares are subject to such an effective registration statement or exempt, and the Plan is in such compliance. The Acquisition Date shall in no event be more than five years from the Offer Date.

(c)If, on the Acquisition Date of any Offering Period, as delayed to the maximum extent permissible, the Shares are not registered or exempt and the Plan is not in such compliance, no Shares under the Share Purchase Rights shall be purchased, and all Contributions accumulated during the Offering Period (reduced to the extent, if any, such deductions have been used to acquire Shares) shall be distributed to the Participants in a lump sum as soon as reasonably practicable without any interest thereon.

Section 7.3Issuance of Shares.  As soon as practicable after each Acquisition Date, the Company shall issue the Shares acquired by each Participant during an Offering Period to the Participant or an account established in the Participant’s name at a stock brokerage or other financial services firm designated by the Company. No certificates shall be delivered with respect to the Shares acquired by a Participant.

Section 7.4Vesting.  A Participant’s interest in the Common Stock purchased under a Share Purchase Right shall be immediately vested and nonforfeitable.

Section 7.5Nontransferability.  Each Share Purchase Right granted under this Plan shall be nontransferable. During the lifetime of the Participant to whom the Share Purchase Right is granted, the Shares under a Share Purchase Right may be purchased only by the Participant. No right or interest of a Participant in any Share Purchase Right shall be liable for, or subject to, any lien, obligation, or liability of such Participant.

6

Article VIII

Restrictions on Sale

Shares of Common Stock purchased under the Plan may be subject to any such holding restrictions that the Administrator shall determine to be appropriate with respect to any Offering Period and any trading policy of the Company that is in effect from time to time.

Article IX

Withdrawal From Participation and Termination of Employment

A Participant may revoke his or her payroll deduction authorization form for an Offering Period and withdraw from participation in the Plan for that Offering Period by giving written or electronic notice to the Administrator at such time before the Acquisition Date as may be established by the Administrator. In the event of a Participant’s withdrawal in accordance with the preceding sentence, the balance credited to his or her Account shall be paid to the Participant in a lump sum as soon as reasonably practicable after receipt of the notice of withdrawal, without any interest thereon, and no further payroll deductions shall be made from his or her Compensation for that Offering Period. A Participant shall be deemed to have elected to withdraw from the Plan in accordance with this Article IX if he or she ceases to be an Associate employed by the Company or any of its Subsidiaries for any reason. Unless the Administrator determines otherwise, a Participant’s withdrawal (other than due to a termination of employment) during an Offering Period shall not have any effect upon the Participant’s eligibility to participate in the Plan during a subsequent Offering Period.

Article X

General Provisions

Section 10.1Administration.  The Plan shall be administered by the Administrator. The Administrator may prescribe, amend and rescind rules and regulations relating to the administration of the Plan and make all other determinations necessary or advisable for the administration and interpretation of the Plan. Any authority exercised by the Administrator under the Plan shall be exercised by the Administrator in its sole discretion. Determinations, interpretations, or other actions made or taken by the Administrator under the Plan shall be final, binding, and conclusive for all purposes and upon all persons.

Section 10.2Delegation by the Administrator.  Any or all of the powers, duties, and responsibilities of the Administrator hereunder may be delegated by the Administrator to, and thereafter exercised by, one or more persons designated by the Administrator, including members of management of the Company and/or members of the human resources function of the Company, and any determination, interpretation, or other action taken by such designee shall have the same effect hereunder as if made or taken by the Administrator. Notwithstanding the foregoing, only the Compensation Committee shall have the power to determine the Purchase Price for any Offering Period.

Section 10.3Tax Withholding.  The Company shall have the right to withhold, or to require the Participant to remit to the Company, an amount in cash sufficient to satisfy all U.S. federal, state, local, and any non‑U.S. withholding tax or other governmental tax, charge or fee requirements arising from participation in the Plan.

Section 10.4At‑Will Employment.  Nothing in the Plan nor an Associate’s participation in the Plan shall confer upon any Participant any right to continue in the employ of the Company or any of its Subsidiaries or shall interfere with or restrict in any way the rights of the Company and any of its Subsidiaries, which are hereby expressly reserved, to discharge any Participant at any time for any reason whatsoever, with or without cause.

Section 10.5Unfunded Plan; Plan Not Subject to ERISA.  The Plan is an unfunded plan, each Account is unfunded and Participants shall have the status of unsecured creditors of the Company with respect to their rights under the Plan. The Plan is not intended to be subject to the Employee Retirement Income Security Act of 1974, as amended.

Section 10.6Freedom of Action.  Nothing in the Plan nor an Associate’s participation in the Plan shall be construed as limiting or preventing the Company or any of its affiliates from taking any action that it deems appropriate or in its best interest (as determined in its sole and absolute discretion) and no Participant (or person claiming by or through a

7

Participant) shall have any right relating to the diminishment in the value of any account or any associated return as a result of any such action. The foregoing shall not constitute a waiver by a Participant of the terms and provisions of the Plan.

Section 10.7Term of Plan.  The Plan shall be effective upon the Effective Date. The Plan shall terminate on the earlier of (i) the tenth anniversary of the Effective Date, (ii) the termination of the Plan pursuant to Section 10.8 or (iii) the date on which no more Shares are available for issuance under the Plan. Upon termination of the Plan, all funds accumulated in a Participant’s Account shall be paid to such Participant in a lump sum as soon as reasonably practicable without any interest thereon, and all Share Purchase Rights shall automatically terminate.

Section 10.8Amendment or Alteration.  The Administrator may at any time amend, suspend, discontinue or terminate the Plan; provided that if the Plan is amended in a manner that requires shareholder approval under applicable law or the rules of any exchange on which the Common Stock is listed, such amendment shall not be effective unless the shareholders of the Company approve the amendment. The Administrator, in its sole discretion, may terminate the Plan at any time. Upon such termination, all funds accumulated in a Participant’s Account at such time shall be paid to such Participant in a lump sum as soon as reasonably practicable without any interest thereon, and all Share Purchase Rights shall automatically terminate..

Section 10.9Severability.  In the event any portion of the Plan or any action taken pursuant thereto shall be held illegal or invalid for any reason, the illegality or invalidity shall not affect the remaining parts of the Plan, and the Plan shall be construed and enforced as if the illegal or invalid provisions had not been included, and the illegal or invalid action shall be null and void.

Section 10.10Assignment.  Except as otherwise provided in this Section 10.10, this Plan shall inure to the benefit of and be binding upon the parties hereto and their respective heirs, representatives, successors, and assigns. Neither this Plan nor any right or interest hereunder shall be assignable by the Participant, his beneficiaries, or legal representatives; provided that nothing in this Section 10.10 shall preclude the Participant from designating a beneficiary to receive any benefit payable hereunder upon his death, or the executors, administrators, or other legal representatives of the Participant or his estate from assigning any rights hereunder to the person or persons entitled thereunto. This Plan shall be assignable by the Company to a Subsidiary or Affiliate of the Company; to any corporation, partnership, or other entity that may be organized by the Company, its general partners, or its Participants, as a separate business unit in connection with the business activities of the Company or Participants; or to any corporation, partnership, or other entity resulting from the reorganization, merger, or consolidation of the Company with any other corporation, partnership, or other entity, or any corporation, partnership, or other entity to or with which all or any portion of the Company’s business or assets may be sold, exchanged, or transferred.

Section 10.11Non‑Transferability of Rights.  Unless otherwise agreed to in writing by the Administrator, no rights or interests hereunder or part thereof shall be liable for the debts, contracts or engagements of the Participant or his or her successors in interest or shall be subject to disposition by transfer, alienation, anticipation, pledge, encumbrance, assignment or any other means whether such disposition be voluntary or involuntary or by operation of law, by judgment, levy, attachment, garnishment or any other legal or equitable proceedings (including bankruptcy), and any attempted disposition thereof shall be null and void and of no effect; provided,  however, that nothing in this Section 10.11 shall prevent transfers by will or by the applicable laws of descent and distribution.

Section 10.12Headings.  The Section headings appearing in this Plan are used for convenience of reference only and shall not be considered a part of this Plan or in any way modify, amend, or affect the meaning of any of its provisions.

Section 10.13Rules of Construction.  Whenever the context so requires, the use of the masculine gender shall be deemed to include the feminine and vice versa, and the use of the singular shall be deemed to include the plural and vice versa. The fact that this Plan was drafted by the Company shall not be taken into account in interpreting or construing any provision of this Plan.

Section 10.14Governing Law.  To the extent not preempted by federal law, the Plan shall be construed in accordance with and governed by the laws of the State of Delaware regardless of the application of rules of conflict of law that would apply the laws of any other jurisdiction.

Section 10.15Conformity to Securities Laws.  The Plan is intended to conform to the extent necessary with all provisions of the Securities Act and the Exchange Act and any and all regulations and rules promulgated under any of the foregoing, to the extent the Company, any of its Subsidiaries or any Participant is subject to the provisions thereof. Notwithstanding anything herein to the contrary, the Plan shall be administered only in such a manner as to conform to such laws, rules and regulations. To the extent permitted by applicable law, the Plan shall be deemed amended to the extent necessary to conform to such laws, rules and regulations.

8

Section 10.16Tax Reporting Information.  At the Company’s request, Participants will be required to provide the Company and any Affiliates with any information reasonably required for tax reporting purposes.

Section 10.17Participant Acknowledgment.  By electing to participate in an Offering Period, each Participant acknowledges and agrees that (i) Participant may be required to hold Shares during any holding periods to which such Shares are subject and may be restricted in trading in Common Stock pursuant to a Company policy; (ii) Shares acquired under the Plan may lose some or all of their value in the future; and (iii) Participant is able to afford to bear the economic risk of holding the Shares for any holding period and of any loss in value of the Shares.

9

EX-21

Exhibit 21

SUBSIDIARIES OF SERVICEMASTER GLOBAL HOLDINGS, INC.

As of December 31, 2018, ServiceMaster had the following subsidiaries:

Subsidiary	State or Country of Incorporation or Organization
AmeriSpec L.L.C.		Delaware
Bruce-Terminix Company, Inc.		Tennessee
CDRSVM Holding, LLC.		Delaware
CDRSVM Investment Holding, LLC.		Delaware
Compania de Servicios e Inversiones SVM Honduras, S. de R.L.		Honduras
Compania de Servicios SVM Olympus, S. de R.L.		Honduras
Compania de Servicios SVM Progressive, S. de R.L.		Honduras
Compania de Servicios SVM Technicians, S. de R.L.		Honduras
Compania de Servicios SVM Vanguard, S. de R.L.		Honduras
Control Vifer, S.A. de C.V		Mexico
*C.P.S. Insurance Company, Ltd		Bermuda
Copesan Services, Inc.		Wisconsin
Copesan Canada Services, Inc.		Canada
Copesan International Support Center, LLC		Wisconsin
FM Medic LLC		Delaware
Furniture Medic Limited Partnership		Delaware
Merry Maids Limited Partnership		Delaware
MM Maids L.L.C.		Delaware
Personal Profesional de Pesticidas, S.A. de C.V.		Mexico
ServiceMaster Acceptance Corporation		Delaware
ServiceMaster Brands L.L.C.		Vermont
ServiceMaster BSC L.L.C.		Delaware
ServiceMaster Commercial Solutions L.L.C.		Delaware
ServiceMaster Consumer Services Limited Partnership		Delaware
ServiceMaster Gift L.L.C.		Florida
ServiceMaster International Holdings, Inc		Delaware
ServiceMaster Limited		United Kingdom
ServiceMaster Management Corporation		Delaware
ServiceMaster of Canada Limited		Canada
ServiceMaster Pacific Rim Expansion L.L.C.		Delaware
ServiceMaster Receivables Company LLC		Delaware
ServiceMaster Residential/Commercial Services Limited Partnership		Delaware
ServiceMaster We Serve Fund		Delaware
Servicios de Plagas Terminix, S.A. de C.V.		Mexico
SM Clean L.L.C.		Delaware
SMCS Holdco II, Inc.		Delaware
Steward Insurance Company .		Tennessee
SVM Finance Luxembourg 1		Luxembourg
SVM Finance Luxembourg 2		Luxembourg
SVM Honduran Service and Investments Company, LLC		elaware
SVM Olympus Service Company, LLC		Delaware
SVM Progressive Service Company, LLC		Delaware
SVM Services Canada, Ltd.		Canada
SVM Services (Singapore) Pte. Ltd.		Singapore
SVM Technicians Service Company, LLC		Delaware
SVM Vanguard Service Company, LLC		Delaware
Terminix International, Inc.		Delaware
Terminix International, S.A.		Mexico
Terminix International USVI, LLC		Virgin Islands
*Terminix SIS India Private Limited		India
The ServiceMaster Acceptance Company Limited Partnership		Delaware

Exhibit 21

The ServiceMaster Company, LLC	Delaware
The ServiceMaster Foundation	Illinois
The Terminix International Company Limited Partnership	Delaware
Turnkey Acquisition LLC	Delaware
WK Real Estate, LLC	Wisconsin
Wil-Kil Pest Control, Inc.	California

*Additional partnership interests are owned by unaffiliated third parties.

EX-23

Exhibit 23

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

We consent to the incorporation by reference in Registration Statement Nos. 333-197184 and 333-207773 on Form S-8 of our reports dated February 28, 2019, relating to the consolidated financial statements and financial statement schedule of ServiceMaster Global Holdings, Inc. and subsidiaries (the “Company”) and the effectiveness of the Company's internal controloverfinancialreporting,appearinginthisAnnualReportonForm10-KoftheCompanyfortheyear ended December 31,2018.

/s/ Deloitte & Touche LLP

Memphis, Tennessee
February 28, 2019

EX-31.1

Exhibit 31.1

CERTIFICATIONS

I, Nikhil M. Varty, certify that:

1. I have reviewed this Annual Report on Form 10-Kof ServiceMaster Global Holdings,Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: February 28, 2019
	/s/ Nikhil M. Varty
	Nikhil M. Varty
	Chief Executive Officer

EX-31.2

Exhibit 31.2

CERTIFICATIONS

I, Anthony D. DiLucente, certify that:

1. I have reviewed this Annual Report on Form 10-K of ServiceMaster Global Holdings,Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: February 28, 2019
	/s/ Anthony D. DiLucente
	Anthony D. DiLucente
	Senior Vice President and Chief Financial Officer

EX-32.1

Exhibit 32.1

Certification of Chief Executive Officer

Pursuant to Section 1350 of Chapter 63 of Title 18 of The United States Code

I, Nikhil M. Varty, the Chief Executive Officer of ServiceMaster Global Holdings,Inc., certify that (i) the Annual Report on Form 10-K for the year ended December 31, 2018, fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and (ii) the information contained in such Annual Report on Form 10-K fairly presents, in all material respects, the financial condition and results of operations of ServiceMaster Global Holdings,Inc.

cto
	/s/ Nikhil M. Varty
	Nikhil M. Varty
	February 28, 2019

EX-32.2

Exhibit 32.2

Certification of Chief Financial Officer

Pursuant to Section 1350 of Chapter 63 of Title 18 of The United States Code

I, Anthony D. DiLucente, the Senior Vice President and Chief Financial Officer of ServiceMaster Global Holdings,Inc., certify that (i) the Annual Report on Form 10-K for the year ended December 31, 2018, fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and (ii) the information contained in such Annual Report on Form 10-K fairly presents, in all material respects, the financial condition and results of operations of ServiceMaster Global Holdings,Inc.

z
	/s/ Anthony D. DiLucente
	Anthony D. DiLucente
	February 28, 2019

XML

Document and Entity Information - USD ($) $ in Billions	12 Months Ended
	Dec. 31, 2018	Feb. 25, 2019	Jun. 29, 2018
Document and Entity Information [Abstract]
Entity Registrant Name	SERVICEMASTER GLOBAL HOLDINGS INC
Entity Central Index Key	0001428875
Document Type	10-K
Document Period End Date	Dec. 31, 2018
Amendment Flag	false
Current Fiscal Year End Date	--12-31
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Common Stock, Shares Outstanding		135,880,104
Entity Shell Company	false
Document Fiscal Year Focus	2018
Document Fiscal Period Focus	FY
Entity Public Float			$ 8
Entity Well-known Seasoned Issuer	Yes
Trading Symbol	serv

XML

Consolidated Statements of Operations and Comprehensive (Loss) Income - USD ($) shares in Millions, $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Consolidated Statements of Operations and Comprehensive (Loss) Income [Abstract]
Revenue	$ 1,900	$ 1,755	$ 1,726
Cost of services rendered and products sold	1,041	962	924
Selling and administrative expenses	555	500	462
Amortization expense	18	18	27
Acquisition-related costs	5		1
401(k) Plan corrective contribution		(3)	2
Fumigation related matters	3	4	93
Insurance reserve adjustment			23
Impairment of software and other related costs		2	1
Mark-to-market loss on investment in frontdoor, inc.	249
Restructuring charges	17	21	15
Gain on sale of Merry Maids branches			(2)
Interest expense	133	150	153
Interest and net investment income	(5)	(2)	(1)
Loss on extinguishment of debt	10	6	32
(Loss) Income from Continuing Operations before Income Taxes	(126)	99	(2)
Provision (benefit) for income taxes	37	(242)	(5)
Equity in losses of joint venture			(1)
(Loss) Income from Continuing Operations	(163)	341	2
Gain from discontinued operations, net of income taxes	122	169	153
Net (Loss) Income	(41)	510	155
Other Comprehensive (Loss) Income, Net of Income Taxes:
Net unrealized gains (losses) on securities		1	(2)
Net unrealized gains on derivative instruments	1	4	20
Foreign currency translation (loss) gain	(3)	3
Other Comprehensive (Loss) Income, Net of Income Taxes	(3)	8	18
Total Comprehensive (Loss) Income	$ (44)	$ 518	$ 173
Weighted-average common shares outstanding - Basic	135.5	134.4	135.3
Weighted-average common shares outstanding - Diluted	135.5	135.4	137.3
Basic Earnings Per Share:
(Loss) Income from Continuing Operations (in dollars per share)	$ (1.20)	$ 2.54	$ 0.01
Gain from discontinued operations, net of income taxes (in dollars per share)	0.90	1.26	1.13
Net (Loss) Income (in dollars per share)	(0.30)	3.79	1.14
Diluted Earnings Per Share:
(Loss) Income from Continuing Operations (in dollars per share)	(1.20)	2.52	0.01
Gain from discontinued operations, net of income taxes (in dollars per share)	0.90	1.25	1.11
Net (Loss) Income (in dollars per share)	$ (0.30)	$ 3.76	$ 1.13

XML

Consolidated Statements of Financial Position - USD ($) $ in Millions	Dec. 31, 2018	Dec. 31, 2017
Current Assets:
Cash and cash equivalents	$ 224	$ 192
Investment in frontdoor, inc.	445
Receivables, less allowances of $21 and $22, respectively	186	162
Inventories	45	41
Prepaid expenses and other assets	61	88
Deferred customer acquisition costs		18
Current assets of discontinued operations		740
Total Current Assets	962	1,242
Other Assets:
Property and equipment, net	201	202
Goodwill	1,956	1,780
Intangible assets, primarily trade names, service marks and trademarks, net	1,588	1,526
Restricted cash	89	89
Notes receivable	43	41
Long-term marketable securities	21	21
Deferred customer acquisition costs	77
Other assets	87	67
Long-term assets of discontinued operations		678
Total Assets	5,023	5,646
Current Liabilities:
Accounts payable	89	82
Accrued liabilities:
Payroll and related expenses	60	56
Self-insured claims and related expenses	58	60
Accrued interest payable	14	14
Other	61	43
Deferred revenue	95	90
Current liabilities of discontinued operations		693
Current portion of long-term debt	49	136
Total Current Liabilities	425	1,174
Long-Term Debt	1,727	2,642
Other Long-Term Liabilities:
Deferred taxes	484	451
Long-term liabilities of discontinued operations		44
Other long-term obligations, primarily self-insured claims	182	168
Total Other Long-Term Liabilities	666	663
Commitments and Contingencies (Note 10)
Stockholders' Equity:
Common stock $0.01 par value (authorized 2,000,000,000 shares with 147,209,928 shares issued and 135,687,558 shares outstanding at December 31, 2018, and 146,662,232 shares issued and 135,141,048 outstanding at December 31, 2017)	2	2
Additional paid-in capital	2,309	2,321
Retained earnings (accumulated deficit)	156	(895)
Accumulated other comprehensive loss	5	5
Less common stock held in treasury, at cost (11,522,370 shares at December 31, 2018, and 11,521,184 shares at December 31, 2017)	(267)	(267)
Total Stockholders' Equity	2,204	1,167
Total Liabilities and Stockholders' Equity	$ 5,023	$ 5,646

XML

Consolidated Statements of Financial Position (Parenthetical) - USD ($) $ in Millions	Dec. 31, 2018	Dec. 31, 2017
Consolidated Statements of Financial Position [Abstract]
Allowance for receivables (in dollars)	$ 21	$ 22
Common stock, par value (in dollars per share)	$ 0.01	$ 0.01
Common stock, shares authorized (in shares)	2,000,000,000	2,000,000,000
Common stock, shares issued (in shares)	147,209,928	146,662,232
Common stock, shares outstanding (in shares)	135,687,558	135,141,048
Treasury stock (in shares)	11,522,370	11,521,184

XML

Consolidated Statements of Shareholder's Equity - USD ($) shares in Millions, $ in Millions	Common Stock [Member]	Additional Paid-in Capital [Member]	Retained Earnings (Accumulated Deficit) [Member]	Accumulated Other Comprehensive Income (Loss) [Member]	Treasury Stock [Member]	Total
Balance, shares at Dec. 31, 2015	143				(8)
Balance, value at Dec. 31, 2015	$ 2	$ 2,245	$ (1,560)	$ (21)	$ (122)	$ 545
Net income (loss)			155			155
Other comprehensive income (loss), net of tax				18		18
Total Comprehensive (Loss) Income			155	18		173
Issuance of common stock, value		2				2
Exercise of stock options, shares	1
Exercise of stock options, value		10				10
Repurchase of common stock, shares					(2)
Repurchase of common stock, value					$ (60)	(60)
Stock-based employee compensation		16				16
Balance, shares at Dec. 31, 2016	144				(9)
Balance at Dec. 31, 2016	$ 2	2,274	(1,405)	(3)	$ (182)	686
Net income (loss)			510			510
Other comprehensive income (loss), net of tax				8		8
Total Comprehensive (Loss) Income			510	8		518
Issuance of common stock, value		2				2
Exercise of stock options, shares	2
Exercise of stock options, value		28				28
Repurchase of common stock, shares					(2)
Repurchase of common stock, value					$ (85)	(85)
Stock-based employee compensation		18				18
Balance, shares at Dec. 31, 2017	147				(12)
Balance at Dec. 31, 2017	$ 2	2,321	(895)	5	$ (267)	1,167
Net income (loss)			(41)			(41)
Other comprehensive income (loss), net of tax				(3)		(3)
Total Comprehensive (Loss) Income			(41)	(3)		(44)
Cumulative effect of accounting changes			14	2		16
Net assets distributed to frontdoor, inc.		(35)	1,078			1,043
Exercise of stock options, value		6				6
Stock-based employee compensation		16				16
Balance, shares at Dec. 31, 2018	147				(12)
Balance at Dec. 31, 2018	$ 2	$ 2,309	$ 156	$ 5	$ (267)	$ 2,204

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Consolidated Statements of Cash Flows - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Consolidated Statements of Cash Flows [Abstract]
Cash and Cash Equivalents and Restricted Cash at Beginning of Period	$ 563	$ 386	$ 296
Cash Flows from Operating Activities from Continuing Operations:
Net (Loss) Income	(41)	510	155
Adjustments to reconcile net (loss) income to net cash provided from operating activities:
Gain from discontinued operations, net of income taxes	(122)	(169)	(153)
Equity in losses of joint venture			1
Depreciation expense	73	68	53
Amortization expense	18	18	27
Amortization of debt issuance costs	4	5	5
401(k) Plan corrective contribution		(3)	2
Fumigation related matters	3	4	93
Payments on fumigation related matters	(2)	(12)	(90)
Insurance reserve adjustment			23
Impairment of software and other related costs		2	1
Mark-to-market loss on investment in frontdoor, inc.	249
Gain on sale of Merry Maids brands			(2)
Loss on extinguishment of debt	10	6	32
Deferred income tax provision	8	(233)	20
Stock-based compensation expense	14	10	12
Gain on sale of marketable securities	(1)
Restructuring charges	17	21	15
Cash payments related to restructuring charges	(15)	(6)	(8)
Other	(2)	9	(4)
Change in working capital, net of acquisitions:
Receivables	(6)	(2)
Inventories and other current assets	(6)	(1)	(11)
Accounts payable	(1)	(6)	6
Deferred revenue	(2)	(11)	1
Accrued liabilities	12	12	(30)
Accrued interest payable	(1)	(1)	6
Current income taxes	17	(15)	(5)
Net Cash Provided from Operating Activities from Continuing Operations	229	204	148
Cash Flows from Investing Activities from Continuing Operations:
Property additions	(49)	(68)	(46)
Government grant fundings for property additions	7	2
Sale of equipment and other assets	2	4	8
Business acquisitions, net of cash acquired	(191)	(13)	(34)
Purchases of available-for-sale securities		(2)
Origination of notes receivable	(120)	(102)	(100)
Collections on notes receivable	100	100	97
Other investments	1	(1)	(3)
Net Cash Used for Investing Activities from Continuing Operations	(250)	(79)	(79)
Cash Flows from Financing Activities from Continuing Operations:
Borrowings of debt	1,000		2,400
Payments of debt	(1,114)	(91)	(2,416)
Discount paid on issuance of debt			(4)
Debt issuance costs paid			(34)
Call premium paid on retirement of debt		(1)
Contribution to frontdoor, Inc.	(242)
Repurchase of common stock and RSU vesting		(85)	(60)
Issuance of common stock	7	30	13
Net Cash Used for Financing Activities from Continuing Operations	(350)	(147)	(102)
Cash Flows from Discontinued Operations:
Cash provided from operating activities	146	210	177
Cash used for investing activities	(1)	(6)	(54)
Cash used for financing activities	(24)	(5)	(1)
Net Cash Provided from Discontinued Operations	121	198	122
Effect of Exchange Rate Changes on Cash	(1)	1
Cash (Decrease) Increase During the Period	(250)	177	89
Cash and Cash Equivalents and Restricted Cash at End of Period	$ 313	$ 563	$ 386

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Basis of Presentation

12 Months Ended

Dec. 31, 2018

Basis of Presentation [Abstract]

Basis of Presentation

Note 1. Basis of Presentation

ServiceMaster is a leading provider of essential residential and commercial services. Our services include residential termite and pest control, commercial termite and pest control, national accounts pest control services, restoration, commercial cleaning, residential cleaning, cabinet and furniture repair and home inspection. We provide these services through an extensive service network of company-owned, franchised and licensed locations operating primarily under the following leading brands: Terminix, Terminix Commercial, Copesan, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. All of our consolidated subsidiaries are wholly-owned. Intercompany transactions and balances have been eliminated.

American Home Shield Spin-off

On October 1, 2018, we completed the previously announced separation of our American Home Shield business (the “Separation”). The Separation was effectuated through a pro rata dividend (the “Distribution”) to our stockholders of approximately 80.2% of the outstanding shares of common stock of frontdoor, inc. (“Frontdoor”), which was formed as a wholly owned subsidiary of the Company to hold its American Home Shield business. As a result of the Distribution, Frontdoor is an independent public company that trades on the Nasdaq Global Select Market under the symbol “FTDR.”

The Distribution was made to our stockholders of record as of the close of business on September 14, 2018 (the “Record Date”), and such stockholders received one share of Frontdoor common stock for every two shares of ServiceMaster common stock held as of the close of business on the Record Date. We distributed 67,781,527 shares of common stock of Frontdoor in the Distribution and retained 16,734,092 shares, or approximately 19.8%, of the common stock of Frontdoor immediately following the Distribution. These investments are accounted for as available for sale securities. We currently intend to responsibly dispose of all of the Frontdoor common stock retained after the Distribution through one or more subsequent exchanges for debt by June 14, 2019,in accordance with terms set forth in a private letter ruling with the IRS governing the tax-free status of the Distribution.

As a result of the Separation, we now have two reportable segments: Terminix and ServiceMaster Brands. The historical results of the American Home Shield Business, including the results of operations, cash flows and related assets and liabilities are reported as discontinued operations for all periods presented herein.

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Significant Accounting Policies

12 Months Ended

Dec. 31, 2018

Significant Accounting Policies [Abstract]

Significant Accounting Policies

Note 2. Significant Accounting Policies

Consolidation

The consolidated financial statements include all of our wholly-owned subsidiaries. All intercompany transactions and balances have been eliminated in consolidation.

Use of Estimates

The preparation of the consolidated financial statements requires management to make certain estimates and assumptions required under GAAP which may differ from actual results. The more significant areas requiring the use of management estimates relate to revenue recognition; the allowance for uncollectible receivables; accruals for self-insured retention limits related to medical, workers’ compensation, auto and general liability insurance claims; accruals for termite damage claims; the possible outcome of outstanding litigation; accruals for income tax liabilities as well as deferred tax accounts; the deferral and amortization of customer acquisition costs; share based compensation; useful lives for depreciation and amortization expense; the valuation of marketable securities, including the valuation of retained shares of Frontdoor common stock; and the valuation of tangible and intangible assets. In 2018, there were no changes in the significant areas that require estimates or in the underlying methodologies used in determining the amounts of these associated estimates, other than the valuation of our retained shares of Frontdoor common stock.

The allowance for uncollectible receivables is developed based on several factors including overall customer credit quality, historical write-off experience and specific account analyses that project the ultimate collectability of the outstanding balances. As such, these factors may change over time causing the allowance level to vary.

We carry insurance policies on insurable risks at levels which we believe to be appropriate, including workers’ compensation, auto and general liability risks. We purchase insurance policies from third-party insurance carriers, which typically incorporate significant deductibles or self-insured retentions. We are responsible for all claims that fall below the retention limits. In determining our accrual for self-insured claims, we use historical claims experience to establish both the current year accrual and the underlying provision for future losses. This actuarially determined provision and related accrual include known claims, as well as incurred but not reported claims. We adjust the estimate of accrued self-insured claims when required to reflect changes based on factors such as changes in health care costs, accident frequency and claim severity.

We seek to reduce the potential amount of loss arising from self-insured claims by insuring certain levels of risk. While insurance agreements are designed to limit our losses from large exposure and permit recovery of a portion of direct unpaid losses, insurance does not relieve us of ultimate liability. Accordingly, the accruals for insured claims represent our total unpaid gross losses. Insurance recoverables, which are reported within Prepaid expenses and other assets and Other assets, relate to estimated insurance recoveries on the insured claims reserves.

Termite damage claim accruals in the Terminix business are recorded based on both the historical rates of claims incurred within a contract year and the cost per claim. Current activity could differ causing a change in estimates. We have certain liabilities with respect to existing or potential claims, lawsuits, and other proceedings. We accrue for these liabilities when it is probable that future costs will be incurred and such costs can be reasonably estimated. Any resulting adjustments, which could be material, are recorded in the period the adjustments are identified.

We record deferred income tax balances based on the net tax effects of temporary differences between the carrying value of assets and liabilities for financial reporting purposes and income tax purposes. We record deferred tax items based on the estimated value of the tax basis. We adjust tax estimates when required to reflect changes based on factors such as changes in tax laws, relevant court decisions, results of tax authority reviews and statutes of limitations. We record a liability for unrecognized tax benefits resulting from uncertain tax positions taken or expected to be taken in a tax return. We recognize potential interest and penalties related to our uncertain tax positions in Provision (benefit) for income taxes on the consolidated statements of operations and comprehensive (loss) income.

Revenue

On January 1, 2018, we adopted FASB Accounting Standards Codification (“ASC”) 606. Results for reporting periods beginning after January 1, 2018 are presented under ASC 606, while prior period amounts are not adjusted and continue to be reported in accordance with the Company’s historic accounting under ASC 605, “Revenue Recognition.” See Note 3 to the consolidated financial statements for more details.

Deferred Customer Acquisition Costs

Customer acquisition costs, which are incremental and direct costs of obtaining a customer, are deferred and amortized over the expected customer relationship period. See Note 3 to the consolidated financial statements for more details.

Advertising

Advertising costs are expensed when the advertising occurs. Advertising expense for the years ended December 31, 2018, 2017 and 2016 was $85 million, $71 million and $66 million, respectively.

Inventory

Inventories are recorded at the lower of cost (primarily on a weighted-average cost basis) or net realizable value. Our inventory primarily consists of finished goods to be used on the customers’ premises or sold to franchisees.

Property and Equipment, Intangible Assets and Goodwill

Property and equipment consist of the following:

					Estimated
	As of December 31,				Useful Lives
(In millions)	2018		2017		(Years)
Land	$	5	$	4	N/A
Buildings and improvements		47		50	10 - 40
Technology and communications		208		190	3 - 7
Machinery, production equipment and vehicles		242		222	3 - 9
Office equipment, furniture and fixtures		19		13	5 - 7
		521		480
Less accumulated depreciation		(320)		(277)
Net property and equipment	$	201	$	202

Depreciation of property and equipment, including depreciation of assets held under capital leases was $73 million, $68 million and $53 million for the years ended December 31, 2018, 2017 and 2016, respectively.

We recorded impairment charges of $2 million and $1 million in the years ended December 31, 2017 and 2016, respectively, relating to our decisions to replace certain software. No impairment charges were recorded in the year ended December 31, 2018.

As of December 31, 2018 and 2017, goodwill was $1,956 million and $1,780 million, respectively.Intangible assets consisted of indefinite-lived trade names of $1,482 million and $1,468 million and other amortizable intangible assets in the amount of $106 million and $59 million as of December 31, 2018 and 2017, respectively.

Fixed assets and intangible assets with finite lives are depreciated and amortized on a straight-line basis over their estimated useful lives. These lives are based on our previous experience for similar assets, potential market obsolescence and other industry and business data. As required by accounting standards for the impairment or disposal of long-lived assets, fixed assets and finite-lived intangible assets are tested for recoverability whenever events or changes in circumstances indicate their carrying amounts may not be recoverable. If the carrying value is no longer recoverable based upon the undiscounted future cash flows of the asset, an impairment loss would be recognized equal to the difference between the carrying amount and the fair value of the asset. Changes in the estimated useful lives or in the asset values could cause us to adjust its book value or future expense accordingly.

As required under accounting standards for goodwill and other intangibles, goodwill is not subject to amortization, and intangible assets with indefinite useful lives are not amortized until their useful lives are determined to no longer be indefinite. Goodwill and intangible assets that are not subject to amortization are subject to assessment for impairment by applying a fair-value based test on an annual basis or more frequently if circumstances indicate a potential impairment.

Goodwill and indefinite-lived intangible assets, primarily trade names, are assessed annually for impairment during the fourth quarter or earlier upon the occurrence of certain events or substantive changes in circumstances. The Company’s 2018, 2017 and 2016 annual impairment analyses, which were performed as of October 1 of each year, did not result in any goodwill or trade name impairments to continuing operations.

Restricted Cash

Restricted cash consists of cash held in trust as collateral under our automobile, general liability and workers’ compensation insurance program.

Restricted Net Assets

There are third-party restrictions on the ability of certain of our subsidiaries to transfer funds to the Company. These restrictions are related to a subsidiary borrowing arrangement at our financing subsidiary. As of December 31, 2018, the total net assets subject to these third-party restrictions was $23 million. None of our subsidiaries are obligated to make funds available to us through the payment of dividends.

Financial Instruments and Credit Risk

We have entered into specific financial arrangements in the normal course of business to manage certain market risks, with a policy of matching positions and limiting the terms of contracts to relatively short durations. The effect of derivative financial instrument transactions could have a material impact on our financial statements. We do not hold or issue derivative financial instruments for trading or speculative purposes. We have historically hedged a significant portion of our annual fuel consumption and have also historically hedged the interest payments on a portion of our variable rate debt using interest rate swap agreements. All our fuel swap contracts and interest rate swap contracts are classified as cash flow hedges, and, as such, the hedging instruments are recorded on the consolidated statements of financial position as either an asset or liability at fair value, with the effective portion of changes in the fair value attributable to the hedged risks recorded in accumulated other comprehensive income.

Financial instruments, which potentially subject us to financial and credit risk, consist principally of investments and receivables. Investments consist primarily of publicly traded debt and common equity securities. Financial instruments are accounted for at fair value with adjustments to fair value recognized in Interest and net investment income in the consolidated statements of operations and comprehensive (loss) income in the period incurred. Most of our receivables and notes receivable have little concentration of credit risk due to the large number of customers with relatively small balances and their dispersion across geographical areas. We maintain an allowance for losses based upon the expected collectability of receivables. See Note 18 to the consolidated financial statements for information relating to the fair value of financial instruments.

Stock-Based Compensation

Stock-based compensation expense for stock options is estimated at the grant date based on an award’s fair value as calculated by the Black-Scholes option-pricing model and is recognized as expense over the requisite service period. The Black-Scholes model requires various highly judgmental assumptions including expected volatility and option life. If any of the assumptions used in the Black-Scholes model change significantly, stock-based compensation expense for future grants may differ materially from that recorded in the current period related to options granted to date. In addition, we estimate the expected forfeiture rate and only recognize expense for those shares expected to vest. We estimate the forfeiture rate based on historical experience. To the extent the actual forfeiture rate is different from the estimate, stock-based compensation expense is adjusted accordingly. See Note 17 to the consolidated financial statements for more details.

Income Taxes

We and our subsidiaries file consolidated U.S. federal income tax returns. State and local returns are filed both on a separate company basis and on a combined unitary basis with the Company. Current and deferred income taxes are provided for on a separate company basis. We account for income taxes using an asset and liability approach for the expected future tax consequences of events that have been recognized in our financial statements or tax returns. Deferred income taxes are provided to reflect the differences between the tax bases of assets and liabilities and their reported amounts in the financial statements. Valuation allowances are established when necessary to reduce deferred income tax assets to the amounts expected to be realized. We record a liability for unrecognized tax benefits resulting from uncertain tax positions taken or expected to be taken in our tax return. We recognize potential interest income, interest expense and penalties related to uncertain tax positions in income tax expense.

Earnings Per Share

Basic earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding. Diluted earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potential dilutive shares of common stock been issued. The dilutive effect of stock options, restricted stock units (“RSUs”) and performance shares are reflected in diluted earnings per share by applying the treasury stock method. See Note 19 to the consolidated financial statements for more details.

Newly Issued Accounting Standards

Adoption of New Accounting Standards

In May 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2014-09, “Revenue from Contracts with Customers,” to provide a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers. On January 1, 2018, we adopted FASB Accounting Standards Codification (“ASC”) 606 using the modified retrospective method for those contracts which were not completed as of January 1, 2018. Results for reporting periods beginning after January 1, 2018 are presented under ASC 606, while prior period amounts are not adjusted and continue to be reported in accordance with our historic accounting under ASC 605, “Revenue Recognition.” Weimplemented internal controls and system functionality where necessary to enable the preparation of financial information on adoption. See Note 3 to the consolidated financial statements for more details.

In January 2016, the FASB issued Accounting Standards Update (“ASU”) 2016-01, “Recognition and Measurement of Financial Assets and Financial Liabilities” to change how entities measure certain equity investments, to require the disclosure of changes in the fair value of financial liabilities measured under the fair value option that are attributable to a company’s own credit, and to change certain other disclosure requirements. The changes in ASU 2016-01 specifically require that the changes in fair value of all investments in equity securities be recognized in net (loss) income. In March 2018, the FASB issued an amendment to this standard (ASU 2018-03), which provides further clarification regarding this standard. Weadopted this ASU on January 1, 2018. As a result of the adoption, approximately $2 million was reclassified from Accumulated other comprehensive income (“AOCI”) to Accumulated deficit related to unrealized gains on available-for-sale equity securities upon adoption.

In January 2017, the FASB issued ASU 2017-01, “Business Combinations (Topic 805): Clarifying the Definition of a Business.” The ASU clarifies the definition of a business to assist entities with evaluating whether transactions should be accounted for as acquisitions (or disposals) of assets or businesses by providing a screen to determine when an integrated set of assets or activities is not a business. Weadopted this ASU on January 1, 2018. The consolidated financial statements may be impacted if an acquisition does not qualify as a business combination under the ASU. Such acquisitions would be accounted for as asset purchases.

In May 2017, the FASB issued ASU 2017-09, “Stock Compensation – Scope of Modification Accounting.” The ASU clarifies the scope of modification accounting for share-based payment arrangements. Specifically, an entity would not apply modification accounting if the fair value, vesting conditions and classification of the awards are the same immediately before and after the modification. Weadopted this ASU on January 1, 2018 and applied the guidance prospectively to awards modified on or after the adoption date.

In February 2018, the FASB issued ASU 2018-02, “Income Statement – Reporting Comprehensive Income (Topic 220): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income” allowing a reclassification from AOCI to Retained Earnings for stranded tax effects resulting from the corporate income tax rate change in the Tax Cuts and Jobs Act (the “Act” or “U.S. Tax Reform”). It is effective for fiscal years, and interim periods within those years, beginning after December 15, 2018. As allowed by the ASU, we elected to early adopt the amendments of this ASU on January 1, 2018 and reclassified approximately $4 million of unrealized losses from AOCI to Accumulated deficit.

In July 2018, the FASB issued ASU 2018-09, “Codification Improvements.” This ASU does not prescribe any new accounting guidance, but instead makes minor improvements and clarifications of several different FASB Accounting Standards Codification areas based on comments and suggestions made by various stakeholders. Certain updates are applicable immediately while others provide for a transition period to adopt as part of the next fiscal year beginning after December 15, 2018. Weadopted this ASU on January 1, 2019 and applied the guidance prospectively.

In August 2018, the FASB issued ASU 2018-15, “Intangibles—Goodwill and Other—Internal-Use Software: Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement that is a Service Contract.” This ASU requires implementation costs incurred by customers in cloud computing arrangements (i.e., hosting arrangements) to be capitalized under the same premises of authoritative guidance for internal-use software, and deferred over the noncancellable term of the cloud computing arrangements plus any optional renewal periods that are reasonably certain to be exercised by the customer or for which the exercise is controlled by the service provider. The amendments in ASU 2018-15 will be effective for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. We early adopted this ASU on January 1, 2019 and applied the guidance prospectively to implementation costs incurred related to cloud computing arrangements. We expect the adoption of this ASU will result in the capitalization of certain development costs that would have otherwise been expensed to our consolidated statements of operations and comprehensive (loss) income as we implement Salesforce.

In August 2018, the SEC adopted the final rule under SEC Release No. 33-10532, “Disclosure Update and Simplification,” amending certain disclosure requirements that were redundant, duplicative, overlapping, outdated or superseded. In addition, the amendments expanded the disclosure requirements on the analysis of stockholders' equity for interim financial statements. Under the amendments, an analysis of changes in each caption of stockholders' equity presented in the balance sheet must be provided in a note or separate statement. The analysis should present a reconciliation of the beginning balance to the ending balance of each period for which a statement of comprehensive income is required to be filed. This final rule is effective on November 5, 2018, with relief provided for filings made shortly after the final rule’s effective date in SEC Question 105.09 of the Exchange Act Forms C&DIs. We adopted this final rule on November 5, 2018.

Following are the results of the adoption of these standards on our consolidated statements of stockholders’ equity previously reported:

(In millions)		Accumulated other comprehensive income		Accumulated deficit
As reported, December 31, 2017	$	5	$	(895)
Impact of adopting ASC 606 (Note 3)		—		16
Impact of adopting ASU 2016-01		(2)		2
Impact of adopting ASU 2018-02		4		(4)
As revised, January 1, 2018	$	7	$	(881)

Accounting Standards Issued But Not Yet Effective

In February 2016, the FASB issued ASU 2016-02, “Leases (Topic 842)” which is the final standard on accounting for leases. In July 2018, the FASB issued ASU 2018-10 and ASU 2018-11, which amend ASU 2016-02 to provide companies an alternative transition method whereby it may elect to recognize and measure leases by applying the cumulative impact of adopting ASU 2016-02 to the opening retained earnings balance in the period of adoption, thereby removing the requirement that the financial statements of prior periods be restated. The Company plans to utilize this alternative transition method. While both lessees and lessors are affected by the new guidance, the effects on lessees are much more significant. The most significant change for lessees is the requirement under the new guidance to recognize right-of-use assets and lease liabilities for all leases not considered short-term leases. Entities are required to use a modified retrospective approach to adopt the guidance. Weadopted the new lease guidance effective January 1, 2019, and elected the available practical expedients upon adoption. The adoption resulted in the recognition of a right of use asset of approximately $195 million and a lease liability of approximately $230 million on January 1, 2019.

In August 2017, the FASB issued ASU 2017-12, “Derivatives and Hedging (Topic 815): Targeted Improvements to Accounting for Hedging Activities.” The ASU simplifies certain aspects of hedge accounting and improves disclosures of hedging arrangements through the elimination of the requirement to separately measure and report hedge ineffectiveness. The ASU generally requires the entire change in the fair value of a hedging instrument to be presented in the same income statement line as the hedged item in order to align financial reporting of hedging relationships with economic results. Entities must apply the amendments to cash flow and net investment hedge relationships that exist on the date of adoption using a modified retrospective approach. The presentation and disclosure requirements must be applied prospectively. Weadopted the amendments in this ASU on January 1, 2019 and will apply the guidance prospectively to our hedges.

In August 2018, the FASB issued ASU 2018-13, “Fair Value Measurement.”This ASU modifies the disclosure requirements for fair value measurements by removing, modifying, or adding certain disclosures. The amendments in ASU 2018-13 will be effective for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. Early adoption is permitted for the removed disclosures and delayed adoption is permitted until fiscal 2021 for the new disclosures. Weare currently evaluating the disclosure changes necessary to our consolidated financial statements.

In October 2018, the FASB issued ASU No. 2018-16, “Inclusion of the Secured Overnight Financing Rate (SOFR) Overnight Index Swap (OIS) Rate as a Benchmark Interest Rate for Hedge Accounting Purposes,” which amends ASC 815, Derivatives and Hedging. This ASU adds the OIS rate based on SOFR to the list of permissible benchmark rates for hedge accounting purposes. The company will early adopt the ASU in the first quarter of fiscal year 2019. The adoption will not have a material effect on our consolidated financial statements.

We have reviewed all other recently issued, but not yet effective, accounting pronouncements and do not expect the future adoption of any such pronouncements will have a material impact on our financial condition or the results of our operations.

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Revenues

12 Months Ended

Dec. 31, 2018

Revenues[Abstract]

Revenues

Note 3. Revenues

The following table presents our reportable segment revenues, disaggregated by revenue source. Wedisaggregate revenue from contracts with customers into major product lines. Wehave determined that disaggregating revenue into these categories achieves the disclosure objective to depict how the nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factors.

As noted in the business segment reporting information in Note 4,  our reportable segments are Terminix and ServiceMaster Brands.

	Terminix						ServiceMaster Brands						Total
	Year ended December 31,						Year ended December 31,						Year ended December 31,
(In millions)		2018		2017		2016		2018		2017		2016		2018		2017		2016
Major service line
Residential Pest Control	$	655	$	613	$	621	$	—	$	—	$	—	$	655	$	613	$	621
Commercial Pest Control		317		255		255		—		—		—		317		255		255
Termite and Home Services		599		593		571		—		—		—		599		593		571
Royalty Fees		—		—		77		132		127		120		132		127		197
Commercial Cleaning National Accounts		—		—		—		65		53		43		65		53		43
Sales of Products and Other		84		81		—		48		32		37		132		113		37
Corporate		—		—		—		—		—		—		1		2		2
Total	$	1,655	$	1,541	$	1,524	$	244	$	212	$	200	$	1,900	$	1,755	$	1,726

At contract inception, we assess the goods and services promised in our contracts with customers and identify a performance obligation for each promise to transfer to the customer a good or service (or a bundle of goods and services) that is distinct. To identify the performance obligation, we consider all of the goods and services promised in the contract regardless of whether they are explicitly stated or are implied by customary business practices.

Terminix segment

Residential pest control services

Residential pest control services can be for one-time or recurring services. Revenues from residential pest control services are recognized at the agreed-upon contractual amount over time as the services are provided, most of which are started and completed within one day, as the customer simultaneously receives and consumes the benefits of the services as they are performed. Upon completion of service, a receivable is recorded related to this revenue as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered.

Commercial pest control services

Commercial pest control services are largely for recurring services.  Revenues from commercial pest control services are recognized at the agreed-upon contractual amount over time as the services are provided, most of which are started and completed within one day, as the customer simultaneously receives and consumes the benefits of the services as they are performed. Upon completion of service, a receivable is recorded related to this revenue as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered.

Termite and home services

Weeradicate termites through the use of baiting systems and non-baiting methods (e.g., fumigation or liquid treatments). Termite services using liquid and baiting systems are sold through annual renewable contracts. Wealso perform other related services, including wildlife exclusion, crawl space encapsulation and attic insulation, which may be one-time or renewable services. Revenues for termite services are recognized at the agreed-upon contractual amount upon the completion of the service. All termite services are generally started and completed within one day. Upon completion of the service, a receivable is recorded related to this revenue as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered.

Most termite services can be renewed after the initial year. Revenue on renewal contracts is recognized upon completion of an annual inspection and receipt of payment from the customer which evidences the extension of the contract into a renewal period. Advanced renewal payments generate a contract liability and are deferred until the related renewal period.

Termite inspection and protection contracts are frequently sold through annual contracts. For these contracts, we have a stand ready obligation of which the customer receives and consumes the benefits over the annual period. Associated service costs are expensed as incurred. Wemeasure progress toward satisfaction of our stand ready obligation over time using costs incurred as the measure of progress under the input method, which results in straight-line recognition of revenue. Payments are received at the commencement of the contract, which generates a contract liability, or in installments over the contract period.

Sales of products and other

Product revenues are generated from selling products to distributors and franchisees. Revenues from product sales are generally recognized once control of the products transfers to the customer. A receivable is recorded related to these sales as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after a customer is invoiced.

ServiceMaster Brands segment

Royalty fees

We have franchise agreements in our ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec businesses. Royalty fee revenue consists principally of sales-based royalties received as part of the consideration for the franchise right and is calculated as a percentage of customer level revenue. Revenue is recognized by us at the agreed-upon contractual rates over time as the customer level revenue is generated by the franchisees. A receivable is recognized for an estimate of the unreported royalty fees, which are reported and remitted to us in arrears.

Commercial cleaning national accounts

National account revenues are recognized at the agreed-upon contractual amounts over time as services are completed based on contractual arrangements to provide services at the customers’ locations. Weengage either a franchisee or non-franchisee business to perform the services. Under these agreements, we are directly responsible for providing the services and receive payment directly from the customer. A receivable is recorded related to this revenue as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered.

Sales of products and other

Product revenues are generated from selling products to franchisees. Revenues from product sales are generally recognized once control of the products transfers to the customer. A receivable is recorded related to these sales as we have an unconditional right to invoice and receive payment. Payments are typically received shortly after a customer is invoiced.

Initial franchise fees result from the sale of a franchise license, which includes the use of the name, trademarks and proprietary methods. The franchise license is considered symbolic intellectual property and revenue related to the sale of this right is recognized at the agreed-upon contractual amount over the term of the initial franchise agreement.

Franchisees contribute a percentage of customer level revenue into a national advertising fund managed by the Company. In cases where we have ultimate control of the marketing and advertising, we recognize both revenue and expense for the amount earned. Prior to the adoption of ASC 606, this revenue was recorded net of the advertising expense incurred. The impact to revenues as a result of applying ASC 606 was an increase of $14 million for the year ended December 31, 2018.

In addition, we have contractual arrangements with several national insurance companies to maintain a call center which receives and provides non-recurring recovery and restoration referrals from the insurers to qualifying franchisees. Wereceive a referral fee from the franchisee. Werecognize the referral fee at the agreed-upon contractual amount as revenue in the month the referral is issued.

Costs to obtain a contract with a customer

Terminix

Wecapitalize the incremental costs of obtaining a contract with a customer, primarily commissions, and recognize the expense on a straight-line basis over the expected customer relationship period. As of January 1, 2018, the date we adopted ASC 606, we capitalized a total of $61 million in deferred customer acquisition costs related to contracts that were not completed. As of December 31, 2018, we had long-term deferred customer acquisition costs of $75 million related to contracts that were not completed. In the year ended December 31, 2018, the amount of amortization was $69 million. There was no impairment loss in relation to costs capitalized.

ServiceMaster Brands

We capitalize the incremental costs of selling a new franchise license, primarily commissions, and recognize the expense over the term of the initial franchise agreement. As of January 1, 2018, the date the Company adopted ASC 606, we capitalized a total of $1 million in deferred customer acquisition costs related to contracts that were not completed. As of December 31, 2018, we had capitalized a total of $1 million in deferred customer acquisition costs related to contracts that were not completed. In the year ended December 31, 2018, the amount of amortization was $1 million. There was no impairment loss in relation to costs capitalized.

Contract balances

Timing of revenue recognition may differ from the timing of invoicing customers. Contracts with customers are generally for a period of one year or less, and are generally renewable. We record a receivable related to revenue recognized on services once we have an unconditional right to invoice and receive payment in the future related to the services provided. All accounts receivables are recorded within Receivables, less allowances, on the consolidated statements of financial position. The current portion of Notes receivable, which represent amounts financed for customers through our financing subsidiary, are included within Receivables, less allowances, on the consolidated statements of financial position and totaled $42 million as of December 31, 2018 and 2017.

Deferred revenue represents a contract liability and is recognized when cash payments are received in advance of the performance of services, including when the amounts are refundable. For Terminix, amounts are recognized as revenue upon completion of services.

Deferred revenue by segment was as follows (in millions):

	As of December 31,
(In millions)	2018		2017
Terminix	$	91	$	90
ServiceMaster Brands(1)		11		—
Total	$	101	$	90

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(1) Includes approximately $7 million of Deferred revenue included within Other long-term obligations, primarily self-insured claims on the consolidated statement of financial position as of December 31, 2018.

Changes in deferred revenue for the year ended December 31, 2018 were as follows (in millions):

(In millions)	Deferred revenue
Balance, January 1, 2018	$	101
Deferral of revenue		149
Recognition of deferred revenue		(149)
Balance, December 31, 2018	$	101

There was approximately $67 million of revenue recognized in the year ended December 31, 2018, that was included in the deferred revenue balance as of January 1, 2018.

Arrangements with Multiple Performance Obligations

Our contracts with customers may include multiple performance obligations. For such arrangements, we allocate revenue to each performance obligation based on its relative standalone selling price. Any discounts given are allocated to the services to which the discounts relate.

Practical Expedients and Exemptions

We offer certain interest-free contracts to customers where payments are received over a period not exceeding one year. Additionally, certain Terminix customers may pay in advance for services. We do not adjust the promised amount of consideration for the effects of these financing components. At contract inception, the period of time between the performance of services and the customer payment is one year or less.

Revenue is recognized net of any taxes collected from customers which are subsequently remitted to taxing authorities.

We do not disclose the value of unsatisfied performance obligations for contracts with an original expected length of one year or less.

Certain non-commission related incremental costs to obtain a contract with a customer are expensed as incurred because the amortization period would have been one year or less. These costs are included in Selling and administrative expenses on the consolidated statements of operations and comprehensive (loss) income.

We utilize the portfolio approach to recognize revenue in situations where a portfolio of contracts have similar characteristics. The revenue recognized under the portfolio approach is not materially different than if every individual contract in the portfolio was accounted for separately.

Impact of ASC 606 on the Consolidated Financial Statements

We recorded a net reduction to opening retained earnings of $16 million, net of tax, as of January 1, 2018 due to the cumulative impact of adopting ASC 606. Changes to the consolidated statements of operations and comprehensive (loss) income include: i) costs of obtaining a contract that would have been incurred regardless of whether the contract was obtained, such as direct mail and digital advertising, are now expensed as incurred; ii) initial fees and the related commissions from sales of franchise licenses, previously recognized in the year of the sale, are now recognized over the term of the initial franchise agreement; iii) ServiceMaster Brands national advertising fund income, previously recorded net of advertising expense incurred for our advertising programs, will now be reported gross, generally with offsetting increases to both revenue and expense such that there will not be a significant, if any, impact on net (loss) income; and iv) commissions costs at Terminix incremental to a successful sale are deferred and recognized over the expected customer relationship period. Previously, commissions and other sales-related costs were deferred and recognized over the initial contract period.

The primary change to the consolidated statements of financial position is the reclassification of Deferred customer acquisition costs to long-term assets as costs are recognized over the expected customer relationship period, which is in excess of one year.

The following tables compare affected lines of the consolidated financial statements as prepared under the provisions of ASC 606 to a presentation of these financial statements under the prior revenue recognition guidance (in millions):

	As of December 31, 2018
Consolidated Statement of Financial Position		As reported		Under Prior Revenue Recognition Guidance
Current Assets:
Receivables	$	186	$	186
Prepaid expenses and other assets		61		74
Deferred customer acquisition costs		—		22
Other Assets:
Deferred customer acquisition costs		77		—
Total Assets	$	5,023	$	4,982
Current Liabilities:
Deferred revenue	$	95	$	91
Other Long-Term Liabilities:
Deferred taxes		484		473
Other long-term obligations, primarily self-insured claims		182		176
Total Liabilities		2,818		2,798
Retained earnings (accumulated deficit)		156		141
Accumulated other comprehensive income		5		5
Net (Loss)		(41)		(46)
Liabilities and Equity	$	5,023	$	4,982

	Year ended December 31, 2018
Consolidated Statement of Operations and Comprehensive (Loss) Income		As reported		Under Prior Revenue Recognition Guidance
Revenue	$	1,900	$	1,886
Cost of services rendered and products sold		1,041		1,041
Selling and administrative expenses		555		548
Provision for income taxes		37		35
Net (Loss)	$	(41)	$	(46)

The adoption of ASC 606 had no significant impact on the Company’s cash flows. The aforementioned impacts resulted in offsetting shifts in cash flows from operations between net (loss) income and various change in working capital line items.

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Business Segment Reporting

12 Months Ended

Dec. 31, 2018

Business Segment Reporting [Abstract]

Business Segment Reporting

Note 4. Business Segment Reporting

Through October 1, 2018, the date of the Separation, we conducted business through three reportable segments: Terminix, ServiceMaster Brands and American Home Shield. After the Separation, our business is conducted through two reportable segments: Terminix and ServiceMaster Brands.

In accordance with accounting standards for segments, our reportable segments are strategic business units that offer different services. The Terminix segment provides termite and pest control services to residential and commercial customers and distributes pest control products. The ServiceMaster Brands segment provides residential and commercial restoration and commercial cleaning services through franchises primarily under the ServiceMaster, ServiceMaster Restore and ServiceMaster Clean brand names, home cleaning services through franchises primarily under the Merry Maids brand name, cabinet and furniture repair primarily under the Furniture Medic brand name and home inspection services primarily under the AmeriSpec brand name. Corporate includes our corporate operations (substantially all of which costs are allocated to our reportable segments), which provide various technology, human resources, finance, legal and other support services to the reportable segments.

Certain corporate expenses which were historically allocated to the American Home Shield segment are not permitted to be classified as discontinued operations under GAAP. Such corporate expenses amounted to $33 million, $44 million and $42 million in 2018, 2017 and 2016, respectively, and are reflected in Corporate herein. The composition of our reportable segments is consistent with that used by our chief operating decision maker (the “CODM”) to evaluate performance and allocate resources.

Information regarding our accounting policies is described in Note 2 to the consolidated financial statements. We derive substantially all of our revenue from customers and franchisees in the United States with approximately two percent generated in foreign markets. Operating expenses of the business units consist primarily of direct costs and indirect costs allocated from Corporate. Identifiable assets are those used in carrying out the operations of the business unit and include intangible assets directly related to our operations.

We use Reportable Segment Adjusted EBITDA as our measure of segment profitability. Accordingly, the CODM evaluates performance and allocates resources based primarily on Reportable Segment Adjusted EBITDA. Reportable Segment Adjusted EBITDA is defined as net (loss) income before: depreciation and amortization expense; acquisition-related costs; 401(k) Plan corrective contribution; fumigation related matters; insured reserve adjustment; non-cash stock-based compensation expense; restructuring charges; gain on sale of Merry Maids branches; non-cash impairment of software and other costs; loss on investment in frontdoor, inc.; (gain) loss from discontinued operations, net of income taxes; (benefit) provision for income taxes; loss on extinguishment of debt; interest expense; and other non-operating expenses. Our definition of Reportable Segment Adjusted EBITDA may not be calculated or comparable to similarly titled measures of other companies. We believe Reportable Segment Adjusted EBITDA is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipment, restructuring initiatives, acquisition activities and equity-based, long-term incentive plans.

During 2018, 2017 and 2016, no single customer exceeded 10 percent of global sales.

Information for continuing operations for each reportable segment and Corporate is presented below:

	Year Ended December 31,
(In millions)	2018		2017		2016
Revenue:
Terminix	$	1,655	$	1,541	$	1,524
ServiceMaster Brands		244		212		200
Reportable Segment Revenue	$	1,899	$	1,754	$	1,724
Corporate		1		2		2
Total Revenue	$	1,900	$	1,755	$	1,726
Reportable Segment Adjusted EBITDA:(1)
Terminix	$	333	$	330	$	372
ServiceMaster Brands		89		87		79
Reportable Segment Adjusted EBITDA	$	422	$	417	$	450
Identifiable Assets:
Terminix	$	3,162	$	2,821	$	2,820
ServiceMaster Brands		491		489		480
Reportable Segment Identifiable Assets	$	3,653	$	3,310	$	3,300
Corporate		1,370		917		808
Total Identifiable Assets	$	5,023	$	4,228	$	4,109
Depreciation & Amortization Expense:
Terminix	$	59	$	58	$	58
ServiceMaster Brands		8		7		7
Reportable Segment Depreciation & Amortization Expense	$	67	$	65	$	65
Corporate		24		21		15
Total Depreciation & Amortization Expense(2)	$	91	$	86	$	80
Capital Expenditures:
Terminix	$	12	$	12	$	11
ServiceMaster Brands		2		2		2
Reportable Segment Capital Expenditures	$	14	$	15	$	13
Corporate		34		53		33
Total Capital Expenditures	$	49	$	68	$	46

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(1) Presented below is a reconciliation of Net (Loss) Income to Reportable Segment Adjusted EBITDA:

	Year Ended December 31,
(In millions)	2018		2017		2016
Net (Loss) Income	$	(41)	$	510	$	155
Unallocated corporate expenses		(9)		(1)		3
Costs historically allocated to American Home Shield		33		44		42
Depreciation and amortization expense		91		86		80
Acquisition-related costs		5		—		1
401(k) Plan corrective contribution		—		(3)		2
Fumigation related matters		3		4		93
Insurance reserve adjustment		—		—		23
Non-cash stock-based compensation expense		14		10		12
Restructuring charges		17		21		15
Gain on sale of Merry Maids branches		—		—		(2)
Non-cash impairment of software and other related costs		—		2		1
Mark-to-market loss on investment in frontdoor, inc.		249		—		—
Gain from discontinued operations, net of income taxes		(122)		(169)		(153)
Provision (benefit) for income taxes		37		(242)		(5)
Loss on extinguishment of debt		10		6		32
Interest expense		133		150		153
Other non-operating expenses		—		—		—
Reportable Segment Adjusted EBITDA	$	422	$	417	$	450

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(2) There are no adjustments necessary to reconcile total depreciation and amortization as presented in the business segment table to consolidated totals. Amortization of debt issue costs is not included in the business segment table. See Note 5 to the consolidated financial statements for information relating to segment goodwill.

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Goodwill and Intangible Assets

12 Months Ended

Dec. 31, 2018

Goodwill and Intangible Assets [Abstract]

Goodwill and Intangible Assets

Note 5. Goodwill and Intangible Assets

Goodwill and indefinite-lived intangible assets are not amortized and are subject to assessment for impairment by applying a fair-value based test on an annual basis or more frequently if circumstances indicate a potential impairment. Our annual assessment date is October 1. There were no goodwill or trade name impairment charges or accumulated impairment losses recorded in continuing operations during the years ended December 31, 2018, 2017 and 2016.

The table below summarizes the goodwill balances for continuing operations by reportable segment:

			Franchise
(In millions)	Terminix		Services Group		Total
Balance as of December 31, 2016	$	1,601	$	175	$	1,776
Acquisitions		2		—		2
Other (1)		1		—		2
Balance as of December 31, 2017	$	1,605	$	176	$	1,780
Acquisitions		179		—		179
Other (1)		(2)		—		(2)
Balance as of December 31, 2018	$	1,781	$	175	$	1,956

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(1) Reflects the impact of foreign exchange rates.

The table below summarizes the other intangible asset balances for continuing operations:

	As of December 31, 2018						As of December 31, 2017
			Accumulated						Accumulated
(In millions)	Gross		Amortization		Net		Gross		Amortization		Net
Trade names(1)	$	1,482	$	—	$	1,482	$	1,468	$	—	$	1,468
Customer relationships		469		(406)		64		417		(395)		22
Franchise agreements		88		(73)		15		88		(70)		18
Other		62		(35)		27		49		(30)		19
Total	$	2,101	$	(513)	$	1,588	$	2,022	$	(496)	$	1,526

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(1) Not subject to amortization.

Amortization expense of $18 million, $18 million and $27 million was recorded in the years ended December 31, 2018, 2017 and 2016, respectively. For the existing intangible assets, we anticipate amortization expense of $20 million, $18 million, $17 million, $15 million and $12 million in 2019, 2020, 2021, 2022 and 2023, respectively.

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Income Taxes

12 Months Ended

Dec. 31, 2018

Income Taxes [Abstract]

Income Taxes

Note 6. Income Taxes

On December 22, 2017, the Tax Cuts and Jobs Act, the tax reform bill (the "Act" or “U.S. Tax Reform”) was signed into law. The Act includes numerous changes in existing tax law, including a permanent reduction in the federal corporate income tax rate from 35 percent to 21 percent, effective January 1, 2018. The Securities and Exchange Commission provided up to a one-year measurement period for companies to finalize the accounting for the impacts of this new legislation.  As required, we finalized our accounting for items previously considered provisional during 2018.

Corporate Tax Rate Change

We are subject to the provisions of the Financial Accounting Standards Board ASC 740-10, Income Taxes, which requires that the effect on deferred tax assets and liabilities of a change in tax rates be recognized in the period the tax rate change was enacted. We remeasured deferred tax assets and liabilities at December 31, 2017, based on the new U.S. tax rates at which they are expected to reverse in the future, which is generally 21 percent. The provisional amount recorded relating to the remeasurement of these deferred tax balances was a net reduction of total deferred tax liabilities of $271 million. For the year ended December 31, 2018, the Company has completed its review of the applicable provisions of the Act and has recognized an additional expense of $3 million during the measurement period, primarily related to return to provision adjustments.

Deferred Tax Analysis

The Act changes the treatment of certain income and expense items for which we record deferred tax assets and liabilities. We have assessed our valuation of deferred tax assets and liabilities at December 31, 2018, as well as valuation allowance analyses affected by various aspects of the Act. The Company has recorded no amounts related to valuation allowances and revaluation of deferred tax assets affected by various aspects of the Act.

Transition Tax

The Act imposed a Transition Tax on undistributed and previously untaxed post-1986 foreign earnings and profits, as determined in accordance with U.S. tax principles, of certain foreign owned corporations owned by U.S. stockholders. We recorded a one-time transition tax liability for the deemed distribution of earnings from our foreign subsidiaries resulting in an increase in income tax expense of less than $1 million in 2017.

GILTI

The Act also created a new requirement that Global Intangible Low Taxed Income (GILTI) earned by controlled foreign corporations (CFCs) must be included currently in the gross income of the CFCs U.S. shareholder. Under GAAP, we are allowed to make an accounting policy choice of either (1) treating taxes due on future U.S. inclusions in taxable income related to GILTI as a current-period expense when incurred (the period cost method) or (2) factoring such amounts into our measurement of deferred taxes (the deferral method). At December 31, 2018, the Company has elected to account for GILTI in the year the tax is incurred and have recorded GILTI tax expense of less than $1 million, which is included as a component of income tax expense from continuing operations.

As of December 31, 2018, 2017 and 2016,  we have$15 million, $14 million and $13 million, respectively, of tax benefits primarily reflected in U.S. federal and state tax returns that have not been recognized for financial reporting purposes (“unrecognized tax benefits”). At December 31, 2018 and 2017,  $14 million and $13 million, respectively, of unrecognized tax benefits would impact the effective tax rate if recognized. A reconciliation of the beginning and ending amount of gross unrecognized tax benefits is as follows:

	Year Ended December 31,
(In millions)	2018		2017		2016
Gross unrecognized tax benefits at beginning of period	$	14	$	13	$	16
Increases in tax positions for prior years		—		—		—
Decrease in tax positions for prior years		—		—		(5)
Increases in tax positions for current year		3		3		3
Lapse in statute of limitations		(1)		(1)		(1)
Gross unrecognized tax benefits at end of period	$	15	$	14	$	13

Based on information currently available, it is reasonably possible that over the next 12-month period unrecognized tax benefits may decrease by $3 million as the result of settlements of ongoing audits, statute of limitation expirations or final settlements of uncertain tax positions in multiple jurisdictions.

Wefile consolidated and separate income tax returns in the U.S. federal jurisdiction and in many state and foreign jurisdictions. In the ordinary course of business, the Company is subject to review by domestic and foreign taxing authorities. For U.S. federal income tax purposes, the Company participates in the IRS’s Compliance Assurance Process whereby its U.S. federal income tax returns are reviewed by the IRS both prior to and after their filing. The U.S. federal income tax returns filed by the Company through the year ended December 31, 2016 have been audited by the IRS. The IRS commenced pre-filing examinations of the Company’s U.S. federal income tax returns for 2017 in the second quarter of 2017.  Four state tax authorities are in the process of auditing state income tax returns of various subsidiaries. The Company is no longer subject to state and local or foreign income tax examinations by tax authorities for years before 2013, except for a pending refund claim related to 2008.

Our policy is to recognize potential interest and penalties related to tax positions within the tax provision. Total interest and penalties included in the consolidated statements of income are immaterial. As of December 31, 2018 and 2017,  we had accrued for the payment of interest and penalties of approximately $2 million.

The components of income from continuing operations before income taxes are as follows:

	Year Ended December 31,
(In millions)	2018		2017		2016
U.S.	$	(130)	$	94	$	(5)
Foreign		4		5		3
Income from Continuing Operations before Income Taxes	$	(126)	$	99	$	(2)

The reconciliation of income tax computed at the U.S. federal statutory tax rate to the Company’s effective income tax rate for continuing operations is as follows:

	Year Ended December 31,
	2018		2017		2016
Tax at U.S. federal statutory rate	21.0	%	35.0	%	35.0	%
State and local income taxes, net of U.S. federal benefit	(7.1)		5.7		(297.8)
Tax credits	1.5		(1.3)		91.5
Investment in frontdoor, inc. mark-to-market adjustment	(41.5)		—		—
Other permanent items	(2.1)		1.8		(156.1)
U.S. Tax Reform rate change(1)	(2.7)		(273.6)		—
Remeasurement of prior year tax positions	(0.9)		—		205.1
Excess tax benefits from stock-based compensation	1.1		(14.5)		274.0
Other, including foreign rate differences and reserves	1.7		1.4		51.9
Effective rate	(29.1)	%	(245.6)	%	203.5	%

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(1) Deferred income taxes in the consolidated statements of financial position at December 31, 2017, were remeasured for the change in the U.S. income tax rate through income tax expense (see discussion on U.S. Tax Reform). This one-time beneficial rate change adjustment for $271 million includes $11 million in state income tax expense for December 31, 2017 and $3 million additional tax expense for December 31, 2018.

The effective tax rate for discontinued operations for the years ended December 31, 2018, 2017 and 2016 was a tax provision of 26.0 percent and benefit of 37.9 percent and 37.0 percent, respectively.  Income tax expense from continuing operations is as follows:

	Year Ended December 31,
(In millions )	2018		2017		2016
Current:
U.S. federal	$	23	$	(14)	$	(28)
Foreign		1		3		2
State and local		6		5		4
		29		(6)		(22)
Deferred:
U.S. federal		1		(242)		14
Foreign		1		2		(2)
State and local		6		4		5
		8		(235)		17
(Benefit) provision for income taxes	$	37	$	(242)	$	(5)

Deferred income tax expense results from timing differences in the recognition of income and expense for income tax and financial reporting purposes. Deferred income tax balances reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting and income tax purposes. The deferred tax asset primarily reflects the impact of future tax deductions related to our accruals and certain net operating loss carryforwards. The deferred tax liability is primarily attributable to the basis differences related to intangible assets. Valuation allowances are recorded to reduce deferred tax assets when it is more likely than not that a tax benefit will not be realized. The valuation allowance for deferred tax assets as of December 31, 2018and 2017 was $11 million.

Significant components of our deferred tax balances are as follows:

	As of December 31,
(In millions)	2018		2017
Long-term deferred tax assets (liabilities):
Intangible assets(1)	$	(471)	$	(446)
Property and equipment		(25)		(22)
Prepaid expenses and deferred customer acquisition costs		(20)		(8)
Receivables allowances		5		9
Self-insured claims and related expenses		7		7
Accrued liabilities		22		13
Other long-term obligations		(6)		(12)
Net operating loss and tax credit carryforwards		15		19
Less valuation allowance		(11)		(11)
Net Long-term deferred tax liability	$	(484)	$	(451)

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(1) The deferred tax liability relates primarily to the difference in the tax versus book basis of intangible assets. We had $505 million and $507 million of deferred tax liability included in this net deferred tax liability as of December 31, 2018 and 2017, respectively, that will not actually be paid unless certain business units of the Company are sold.

As of December 31, 2018,  we had deferred tax assets, net of valuation allowances, of $6 million for federal and state net operating loss and capital loss carryforwards, which expire at various dates up to 2038.  Wealso had deferred tax assets, net of valuation allowances, of less than $1 million for federal and state credit carryforwards which expire at various dates up to 2026. The federal and state net operating loss carryforwards in the filed income tax returns included unrecognized tax benefits taken in prior years. The net operating losses for which a deferred tax asset is recognized for financial statement purposes in accordance with ASC 740 are presented net of these unrecognized tax benefits.

We previously considered the earnings in our non-U.S. subsidiaries to be indefinitely reinvested and, accordingly, recorded no deferred income taxes.Prior to the Transition Tax included in the Act discussed herein, we had an excess amount for financial reporting over the tax basis in our foreign subsidiaries, including cumulative undistributed earnings of our foreign subsidiaries of$70 million as of December 31, 2018. While the Transition Tax resulted in all remaining undistributed foreign earnings being subject to U.S. tax, an actual repatriation from our non-U.S. subsidiaries could still be subject to additional foreign withholding taxes and U.S. state taxes. Included in our December 31, 2017 U.S. income tax provision is less than $1million in Transition Tax.The amount of cash associated with indefinitely reinvested foreign earnings was approximately $30 million and $29 million as of December 31, 2018 and 2017, respectively.

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Acquisitions

12 Months Ended

Dec. 31, 2018

Acquisitions [Abstract]

Acquisitions

Note 7. Acquisitions

Acquisitions have been accounted for as business combinations using the acquisition method and, accordingly, the results of operations of the acquired businesses have been included in the consolidated financial statements since their dates of acquisition. Asset acquisitions have been accounted for under ASU 2017-01. The assets and liabilities of these businesses were recorded in the financial statements at their estimated fair values as of the acquisition dates.

2018

During the year ended December 31, 2018, we completed 20 acquisitions. On March 30, 2018, we acquired all of the outstanding stock of Copesan Services, Inc. (“Copesan”) for an aggregate purchase price of $148 million, subject to certain post-closing net working capital adjustments. The acquisition is expected to improve Terminix’s capabilities in commercial pest control as Copesan is expected to provide us with significant expertise, system capabilities and processes for delivering pest management solutions to sophisticated commercial customers. Wefunded $104 million at closing using available cash on hand. An additional $35 million of deferred purchase price and up to $10 million earnout contingent on the successful achievement of projected revenue targets are both due to the sellers three years from the acquisition date. Changes in projected revenue would result in a change in the fair value of the recorded earnout obligation. The deferred purchase price and earnout are recorded at fair value on the consolidated statements of financial position. Subsequent changes to the estimated earnout obligation will be recognized in the consolidated statements of operations and comprehensive (loss) income when incurred.

As a result of this acquisition, we recognized a preliminary value of $99 million of goodwill, which is primarily attributable to the expected benefits from synergies of the combination with existing businesses and growth opportunities and Copesan’s workforce and is not deductible for tax purposes. Goodwill changed from the preliminary values recognized reflecting the valuation work completed to date and the receipt of additional information which resulted in adjustments to working capital accounts. We also recognized approximately $55 million of other intangibles, primarily customer lists and trade names. The weighted-average useful life for each class of definite-lived intangible asset associated with Copesan is between three to five years. As of December 31, 2018, the purchase price allocation for this acquisition has not been finalized as the Company is still evaluating the fair value and useful lives of certain intangible assets. Wewill complete the purchase price allocation in the first quarter of 2019.

During the year ended December 31, 2018, we completed 17 additional pest control acquisitions and reacquired a Terminix franchisee, all of which have been accounted for as business combinations, and purchased a ServiceMaster Restore master distributor within ServiceMaster Brands which has been accounted for as an asset acquisition. Wefunded $86 million at closing for these acquisitions using available cash on hand. An additional approximately $20 million of future payments, primarily deferred purchase price, are due to the sellers between one and five years from the acquisition dates. We recorded a preliminary value of $80 million of goodwill and $25 million of other intangibles, primarily customer lists and reacquired rights. Goodwill and intangibles recognized for these acquisitions changed from the preliminary values recognized reflecting the valuation work completed to date and the receipt of additional information which resulted in adjustments to working capital accounts. As of December 31, 2018, the purchase price allocations for these acquisitions have not been finalized as we are still evaluating working capital balances and the fair value and useful lives of the acquired intangible assets. The Company expects to complete the purchase price allocations within the respective measurement periods during 2019.The weighted-average useful life for each class of definite-lived intangible asset associated with these acquisitions is between three to five years.

Prior Years

During the year ended December 31, 2017, we completed four pest control acquisitions and purchased a ServiceMaster Clean master distributor within ServiceMaster Brands. The total purchase price for these acquisitions was $16 million. Werecorded goodwill of $2 million and other intangibles, primarily reacquired rights, of $13 million related to those acquisitions. The weighted-average useful life for each class of definite lived intangible asset associated with these acquisitions was approximately three years.

During the year ended December 31, 2016, we completed several pest control and termite acquisitions. The total purchase price for these acquisitions was $43 million. We recorded goodwill of $34 million and other intangibles, primarily customer relationships, of $6 million related to these acquisitions. The weighted-average useful life for each class of definite lived intangible asset recorded for these acquisitions was five years.

Supplemental cash flow information regarding our acquisitions is as follows:

	Year Ended December 31,
(In millions)	2018		2017		2016
Assets acquired	$	284	$	16	$	44
Liabilities assumed		(30)		—		—
Net assets acquired(1)	$	254	$	16	$	43
Net cash paid	$	191	$	13	$	34
Seller financed debt		64		3		9
Purchase price	$	254	$	16	$	43

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(1) Includes approximately $15 million of deferred tax liabilities recognized as a result of tax basis differences in intangible assets.

Acquisition-related costs, which represent legal, accounting and other expenses associated with completed or contemplated acquisitions, were $5 million for the year ended December 31, 2018 and $1 million for the year ended December 31 2016. No acquisition-related costs were incurred in the year ended December 31, 2017. Prior period amounts have been reclassified from Selling and administrative expenses to Acquisition-related costs on the consolidated statements of income and comprehensive (loss) income to conform to current period presentation.

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Discontinued Operations

12 Months Ended

Dec. 31, 2018

Discontinued Operations [Abstract]

Discontinued Operations

Note 8. Discontinued Operations

American Home Shield Spin-off

On October 1, 2018, ServiceMaster completed the previously announced separation of its American Home Shield business. The Separation was effectuated through a pro rata dividendto our stockholders of approximately 80.2% of the outstanding shares of common stock of Frontdoor.  We hold approximately 16.7 million shares of Frontdoor common stock with a fair value of approximately $445 million as of December 31, 2018. The investment is accounted for as an available-for-sale security. For the year ended December 31, 2018, approximately $249 million of unrealized losses were recorded within Loss on investment in frontdoor, inc. related to a decline in value of the common stock held in Frontdoor in the consolidated statements of operations and comprehensive income.

In connection with the American Home Shield spin-off, the Company and Frontdoor entered into (1) a separation and distribution agreement containing key provisions relating to the separation of Frontdoor and the distribution of Frontdoor common stock to ServiceMaster stockholders, as well as insurance coverage, non-competition, indemnification and other matters, (2) an employee matters agreement allocating liabilities and responsibilities relating to employee benefit plans and programs and other related matters and (3) a tax matters agreement governing the respective rights, responsibilities and obligations of the parties thereto with respect to taxes, including allocating liabilities for income taxes attributable to Frontdoor and its subsidiaries generally to the Company for tax periods (or portions thereof) ending on or before October 1, 2018, and generally to Frontdoor for tax periods (or portions thereof) beginning after that date.

The charges for the transition services are designed to allow us to fully recover the direct costs of providing the services, plus specified margins and any out-of-pocket costs and expenses. The services provided under the transition services agreement will terminate at various specified times, and in no event later than December 31, 2019. Frontdoor may terminate the transition services agreement (or certain services under the transition services agreement) for convenience upon 90 days written notice, in which case Frontdoor will be required to reimburse us for early termination costs. Under this transition services agreement, in the year ended December 31, 2018, we recorded approximately $1 million of fees from Frontdoor, which is included, net of costs incurred, in Selling and administrative expenses in the consolidated statements of operations and comprehensive (loss) income. As of December 31, 2018, approximately $1 million owed by Frontdoor under this agreement was unpaid. Subsequent to December 31, 2018, all amounts under this agreement have been paid.

During the year ended December 31, 2018, we processed certain of Frontdoor’s accounts payable transactions. Through this process, in the year ended December 31, 2018, approximately $2 million was paid on Frontdoor’s behalf, approximately $1 million of which was repaid by Frontdoor as of December 31, 2018. Subsequent to December 31, 2018, all amounts under this agreement have been paid.

The Company and Frontdoor also entered into a sublease agreement for the space Frontdoor retained in our Global Service Center and Memphis customer care center after the spin-off. We recognized approximately $1million of rental income related to these sublease agreements during the year ended December 31, 2018 in Selling and administrative expenses on the consolidated statements of operations and comprehensive (loss) income. Payments received under the sublease agreements during the year ended December 31, 2018 totaled approximately $1 million.

The historical results of the American Home Shield segment, including the results of operations, cash flows and related assets and liabilities, are reported as discontinued operations for all periods presented herein. For all periods after the Separation, discontinued operations includes spin-off transaction costs primarily related to transaction fees to effect the spin-off and receipts pursuant to the transition services agreement.

American Home Shield Goodwill and Intangible Assets

Goodwill and indefinite lived intangible assets are assessed annually for impairment during the fourth quarter or earlier upon the occurrence of certain events or substantive changes in circumstances. No goodwill or indefinite-lived intangible asset impairments were recorded relating to American Home Shield in the years ended December 31, 2018, 2017 and 2016.

Financial Information for Discontinued Operations

Loss from discontinued operations, net of income taxes, for all periods presented includes the operating results of Frontdoor and previously sold businesses.

The operating results of discontinued operations are as follows:

	Year Ended December 31,
(In millions)	2018		2017		2016
Revenue	$	979	$	1,157	$	1,020
Cost of services rendered and products sold		534		591		524
Operating expenses(1)		282		296		257
Interest and net investment income		(1)		(2)		(5)
Income before income taxes		164		272		243
Provision for income taxes		43		103		90
Gain from discontinued operations, net of income taxes	$	122	$	169	$	153

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(1) Includes spin-off transaction costs incurred of $35 million and $13 million for the years ended December 31, 2018 and 2017, respectively.

The following table presents the aggregate carrying amount of the major classes of assets and liabilities of discontinued operations. At December 31, 2017, these balances reflect the historical assets and liabilities of the American Home Shield business, which was spun off in the year ended December 31, 2018.

(In millions)
Assets of Discontinued Operations:		December 31, 2017
Cash and cash equivalents	$	282
Receivables, net		408
Inventories and other current assets		50
Current assets of discontinued operations		740
Property and equipment, net		35
Goodwill		476
Intangible assets, net		165
Other long-term assets		2
Total Assets of Discontinued Operations	$	1,418
Liabilities of Discontinued Operations:
Accounts payable	$	34
Accrued liabilities:
Payroll and related expenses		7
Self-insured claims and related expenses		57
Accrued interest payable		1
Other		13
Deferred revenue		573
Current portion of long-term debt		9
Total Current Liabilities		693
Deferred taxes		42
Other long-term obligations		2
Total Liabilities of Discontinued Operations	$	737

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The following selected financial information of American Home Shield is included in the statements of cash flows:

	Year ended December 31,
(In millions)	2018		2017		2016
Depreciation	$	8	$	9	$	8
Amortization	$	6	$	8	$	6
Capital expenditures	$	(18)	$	(9)	$	(10)
Significant operating and investing non-cash items:
Net assets acquired through seller financed debt	$	—	$	—	$	14

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Restructuring Charges

12 Months Ended

Dec. 31, 2018

Restructuring Charges [Abstract]

Restructuring Charges

Note 9. Restructuring Charges

We incurred restructuring charges of $17 million ($13 million, net of tax), $21 million  ($15 million, net of tax) and $15million ($9million, net of tax) for the years ended December 31, 2018, 2017 and 2016, respectively. Restructuring charges are comprised of the following:

	Year Ended December 31,
(In millions)	2018		2017		2016
Terminix(1)	$	2	$	2	$	7
ServiceMaster Brands(2)		1		1		—
Corporate(3)		7		2		5
Leadership transition(4)		—		11		—
Global Service Center relocation(5)		8		5		3
Total restructuring charges	$	17	$	21	$	15

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(1) For the years ended December 31, 2018, 2017 and 2016, these charges include $2 million, $2 million and $4 million, respectively, of lease termination and severance costs driven by Terminix’s branch optimization program. Of this amount $1 million was unpaid and accrued as of December 31, 2018. For the year ended December 31, 2016, these charges include $1 million of severance costs and $3 million of stock-based compensation expense due to the modification of non-vested stock options and RSUs as part of the severance agreement with the former president of Terminix.

(2) Represents severance and other costs related to the reorganization of ServiceMaster Brands.  

(3) We have historically made changes on an ongoing basis to enhance capabilities and reduce costs in our corporate functions that provide company-wide administrative services for our operations. In 2017, we began taking actions to enhance capabilities and align our corporate functions with those required to support our strategic needs as two stand-alone companies in anticipation of the American Home Shield spin-off. For the years ended December 31, 2018, 2017 and 2016, these charges include severance and other costs of $3 million, $2 million and $2 million, respectively. For the year ended December 31, 2018, these charges also included $4 million of costs incurred due to the Separation that were not included in discontinued operations. For the year ended December 31, 2016, these charges include professional fees of $2 million and accelerated depreciation of $2 million related to the early termination of a long-term human resources outsourcing agreement. Of this amount, $1 million was unpaid and accrued as of December 31, 2018.

(4) For the year ended December 31, 2017, these charges include $5 million of severance costs and $5 million of stock-based compensation expense as part of the severance agreements with the former CEO and CFO. Of this amount, $2 million was unpaid and accrued as of December 31, 2018.

(5) For the year ended December 31, 2018, these charges include future rent of $7 million and $1 million of professional and other fees.  For the year ended December 31, 2017, these charges include accelerated depreciation of $2 million, redundant rent expense of $2 million and a $1 million loss recorded on the sale of an asset related to the relocation of the Company’s corporate headquarters, which we refer to as our Global Service Center. For the year ended December 31, 2016, represents impairment charges of $1 million and professional fees and other costs of $1 million related to the relocation of the Company’s Global Service Center. Of this amount, $4 million was unpaid and accrued as of December 31, 2018.

The pretax charges discussed above are reported in Restructuring charges in the consolidated statements of operations and comprehensive (loss) income.

A reconciliation of the beginning and ending balances of accrued restructuring charges, which are included in Accrued liabilities—Other on the consolidated statements of financial position, is presented as follows:

	Accrued
	Restructuring
(In millions)	Charges
Balance as of December 31, 2016	$	3
Costs incurred		21
Costs paid or otherwise settled		(17)
Balance as of December 31, 2017		6
Costs incurred		17
Costs paid or otherwise settled		(17)
Balance as of December 31, 2018	$	7

We expect substantially all of our accrued restructuring charges to be paid within one year.

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Commitments and Contingencies

12 Months Ended

Dec. 31, 2018

Commitments and Contingencies [Abstract]

Commitments and Contingencies

Note 10. Commitments and Contingencies

We lease certain property and equipment under various operating lease arrangements. Most of the property leases provide that we pay taxes, insurance and maintenance applicable to the leased premises. As leases for existing locations expire, we expect to renew the leases or substitute another location and lease.

Rental expense for the years ended December 31, 2018, 2017 and 2016 was $33 million, $29 million and $28 million, respectively. Based on leases in place as of December 31, 2018, future long-term non-cancelable operating lease payments will be approximately $26 million in 2019, $23 million in 2020, $20 million in 2021, $18 million in 2022, $14 million in 2023, and $92 million in 2024, and thereafter. We expect to receive sublease income from Frontdoor’s sublease of space in our Global Service Center and Memphis customer care center of approximately $2 million in each year through 2033. Sublease income of approximately $1 million was recognized within Selling and administrative expenses on the consolidated statements of operations and comprehensive (loss) income for the year ended December 31, 2018.

In the normal course of business, we periodically enter into agreements that incorporate indemnification provisions. While the maximum amount to which we may be exposed under such agreements cannot be estimated, we do not expect these guarantees and indemnifications to have a material effect on our business, financial condition, results of operations or cash flows.

We carry insurance policies on insurable risks at levels that we believe to be appropriate, including workers’ compensation, automobile and general liability risks. We purchase insurance policies from third-party insurance carriers, which typically incorporate significant deductibles or self-insured retentions. We are responsible for all claims that fall below the retention limits, exceed our coverage limits or are otherwise not covered by our insurance policies. In determining our accrual for self-insured claims, we use historical claims experience to establish both the current year accrual and the underlying provision for future losses. This actuarially determined provision and related accrual include known claims, as well as incurred but not reported claims. We adjust our estimate of accrued self-insured claims when required to reflect changes based on factors such as changes in health care costs, accident frequency and claim severity.

A  reconciliation of beginning and ending accrued self-insured claims, which are included in Accrued liabilities—Self-insured claims and related expenses and Other long-term obligations, primarily self-insured claims on the consolidated statements of financial position, net of insurance recoverables, which are included in Prepaid expenses and other assets and Other assets on the consolidated statements of financial position, is presented as follows:

	Accrued
	Self-insured
(In millions)	Claims, Net
Balance as of December 31, 2016	$	120
Provision for self-insured claims		36
Cash payments		(42)
Balance as of December 31, 2017		115
Provision for self-insured claims		29
Cash payments		(33)
Balance as of December 31, 2018	$	111

Termite damage claim accruals in the Terminix business are recorded based on both the historical rates of claims incurred within a contract year and the cost per claim. Current activity could differ causing a change in estimates. We have certain liabilities with respect to existing or potential claims, lawsuits and other proceedings. We accrue for these liabilities when it is probable that future costs will be incurred and such costs can be reasonably estimated. Any resulting adjustments, which could be material, are recorded in the period the adjustments are identified.

In addition to the matters discussed above and the fumigation related matters discussed below, in the ordinary course of conducting business activities, we and our subsidiaries become involved in judicial, administrative and regulatory proceedings involving both private parties and governmental authorities. These proceedings include insured and uninsured matters that are brought on an individual, collective, representative and class action basis, or other proceedings involving regulatory, employment, general and commercial liability, automobile liability, wage and hour, environmental and other matters. We have entered into settlement agreements in certain cases, including with respect to putative collective and class actions, which are subject to court or other approvals. If one or more of our settlements are not finally approved, we could have additional or different exposure, which could be material. Subject to the paragraphs below, we do not expect any of these proceedings to have a material effect on our reputation, business, financial position, results of operations or cash flows; however, we can give no assurance that the results of any such proceedings will not materially affect our reputation, business, financial position, results of operations and cash flows. 

Fumigation Related Matters

On January 20, 2017, TMX USVI and TMX LP, each an indirect, wholly-owned subsidiary of the Company, entered into a revised Plea Agreement in connection with the investigation initiated by the DOJ into allegations that a local Terminix branch used methyl bromide as a fumigant at a resort in St. John, U.S. Virgin Islands. The Plea Agreement was intended to resolve four misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of methyl bromide. At a hearing on November 20, 2017, TMX USVI and TMX LP were sentenced for pleading guilty to four misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of methyl bromide. Under the terms of sentencing handed down, TMX USVI and TMX LP each paid fines or costs of approximately $5 million (total of approximately $10 million). The court required TMX USVI and TMX LP to provide for training certification courses with respect to pesticide application and safety in the U.S. Virgin Islands over the next five years. As a result of the sentencing, we have recorded an additional $1 million in charges in the fourth quarter of 2017. The Company had previously recorded within Fumigation related matters in the consolidated statement of operations and comprehensive (loss) income total charges of $10 million in connection with the aforementioned criminal matter as of December 31, 2016.

On December 16, 2016, the U.S. Virgin Islands Department of Justice filed a civil complaint in the Superior Court of the Virgin Islands related to the aforementioned fumigation incident in a matter styled Government of the United States Virgin Islands v. The ServiceMaster Company, LLC, The Terminix International Company Limited Partnership, and Terminix International USVI, LLC. The amount and extent of any further potential penalties, fines, sanctions, costs and damages that the federal or other governmental authorities may yet impose, investigation or other costs and reputational harm, as well as the impact of any additional civil, criminal or other claims or judicial, administrative or regulatory proceedings resulting from or related to the U.S. Virgin Islands matter, which could be material, is not currently known, and any such further penalties, fines, sanctions, costs or damages would not be covered under the Company’s general liability insurance policies.

In addition to the matters discussed above, in the ordinary course of conducting business activities, we and our subsidiaries become involved in judicial, administrative and regulatory proceedings involving both private parties and governmental authorities. These proceedings include insured and uninsured matters that are brought on an individual, collective, representative and class action basis, or other proceedings involving regulatory, employment, general and commercial liability, automobile liability, wage and hour, environmental and other matters. We have entered into settlement agreements in certain cases, including with respect to putative collective and class actions, which are subject to court or other approvals. If one or more of our settlements are not finally approved, we could have additional or different exposure, which could be material. Subject to the paragraphs above, we do not expect any of these proceedings to have a material effect on our reputation, business, financial position, results of operations or cash flows; however, we can give no assurance that the results of any such proceedings will not materially affect our reputation, business, financial position, results of operations and cash flows.

On September 15, 2015, a lawsuit was filed in the Circuit Court of the 15th Judicial Circuit in and for Palm Beach County, Florida, styled Carl Robert McCaughey, et al. v. Terminix International Company Limited Partnership, Sunland Pest Control Services, Inc., et al. The lawsuit alleged that fumigation of a Florida family’s residence by Sunland, a subcontractor of TMX LP, resulted in serious injuries to one of the family’s children. Under the terms of the court approved settlement agreement, in addition to the amounts that the Company’s insurance carriers agreed to pay to the family pursuant to our general liability insurance policies, the Company paid $3 million, an amount equal to the Company’s insurance deductible under its general liability insurance policies. In the year ended December 31, 2016, the Company recorded within Cost of services rendered and products sold in the consolidated statement of operations and comprehensive (loss) income a charge of $3 million in connection with civil claims related to the Florida fumigation matter.

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Employee Benefit Plans

12 Months Ended

Dec. 31, 2018

Employee Benefit Plans [Abstract]

Employee Benefit Plans

Note 11. Employee Benefit Plans

Discretionary contributions to our 401(k) plan were made in the amount of$13 million,$13 million and $12 million for the years ended December 31, 2018, 2017 and 2016, respectively.

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Long-Term Debt

12 Months Ended

Dec. 31, 2018

Long-Term Debt [Abstract]

Long-Term Debt

Note 12. Long-Term Debt

Long-term debt is summarized in the following table:

	As of December 31,
(In millions)	2018		2017
Senior secured term loan facility maturing in 2023(1)	$	637	$	1,615
5.125% notes maturing in 2024(2)		740		739
Revolving credit facility maturing in 2021		—		—
7.10% notes maturing in 2018(3)		—		79
7.45% notes maturing in 2027(4)		172		169
7.25% notes maturing in 2038(4)		42		42
Vehicle capital leases(5)		90		90
Other(6)		94		45
Less current portion		(49)		(136)
Total long-term debt	$	1,727	$	2,642

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(1) As of December 31,  2018 and 2017, presented net of $5 million and $16 million, respectively, in unamortized debt issuance costs and $1 million and $3 million, respectively, in unamortized original issue discount paid as described below under “––Term Loan Facility.”

(2) As ofDecember 31, 2018 and 2017, presented net of $10 million and $11 million, respectively, in unamortized debt issuance costs as described below under “––2024 Notes.”

(3) On March 1, 2018, we paid $79 million upon their maturity.

(4) As of December 31, 2018 and 2017, collectively presented net of $33 million and $36 million, respectively, of unamortized fair value adjustments related to purchase accounting, which increases the effective interest rate from the coupon rates shown above.

(5) We have entered into the Fleet Agreement which, among other things, allows us to obtain fleet vehicles through a leasing program. All leases under the Fleet Agreement are capital leases for accounting purposes. The lease rental payments include an interest component calculated using a variable rate based on one-month LIBOR plus other contractual adjustments and a borrowing margin totaling 2.45%.

(6) As of December 3, 2018, includes approximately $82 million of future payments in connection with our acquisitions of Copesan and other companies as further described in Note 7.

Term Loan Facility

On November 8, 2016, we entered into a $1,650 million Term Loan Facility maturing November 8, 2023. Borrowings under the Term Loan Facility, together with the 2024 Notes, were used to repay the remaining outstanding $2,356 million in aggregate principal amount of the Old Term Loan Facility. In connection with the repayment, we recorded a loss on extinguishment of debt of $32 million in the year ended December 31, 2016, which includes the write-off of $14 million of original issue discount and $18 million of debt issuance costs. In addition, $38 million of proceeds was used to pay debt issuance costs of $34 million and original issue discount of $4 million in connection with the Term Loan Facility, the Revolving Credit Facility and the 2024 Notes.

The interest rates applicable to the term loans under the Term Loan Facility are based on a fluctuating rate of interest measured by reference to either, at our option, (i) an adjusted LIBOR (subject to a floor of zero percent) plus a margin of 2.50% per annum or (ii) an alternate base rate (subject to a floor of 1.00%) plus a margin of 1.50% per annum. Voluntary prepayments of borrowings under the Term Loan Facility are permitted at any time, in minimum principal amounts, without premium or penalty.

The Term Loan Facility and the guarantees thereof are secured by substantially all of the tangible and intangible assets of the Company and certain of our domestic subsidiaries, excluding certain subsidiaries subject to regulatory requirements in various states, including pledges of all the capital stock of all direct domestic subsidiaries (other than foreign subsidiary holding companies, which are deemed to be foreign subsidiaries) owned by the Company or any Guarantor and of up to 65% of the capital stock of each direct foreign subsidiary owned by the Company or any Guarantor. The Term Loan Facility security interests are subject to certain exceptions, including, but not limited to, exceptions for (i) equity interests, (ii) indebtedness or other obligations of subsidiaries, (iii) real estate or (iv) any other assets, if the granting of a security interest therein would require that any notes issued under the Company’s indenture dated as of August 15, 1997 be secured. The Term Loan Facility is secured on a pari passu basis with the security interests created in the same collateral securing the Revolving Credit Facility.

We have historically entered into interest rate swap agreements. Under the terms of these agreements, we pay a fixed rate of interest on the stated notional amount and receive a floating rate of interest (based on one month LIBOR) on the stated notional amount. Therefore, during the term of the swap agreements, the effective interest rate on the portion of the term loans equal to the stated notional amount is fixed at the stated rate in the interest rate swap agreements plus the incremental borrowing margin.

On November 8, 2016, in connection with the repayment of the Old Term Loan Facility, we terminated the then-existing interest rate swap agreements and paid $10 million in connection with the terminations. The fair value of the terminated agreements of $10 million was recorded within accumulated other comprehensive (loss) income on the consolidated statements of financial position and is being amortized into interest expense over the original term of the agreements.

On November 7, 2016 we entered into a seven-year interest rate swap agreement effective November 8, 2016.The notional amount of the agreement was $650 million.Under the terms of the agreement, we will pay a fixed rate of interest of 1.493%  on the $650 million notional amount, and we will receive a floating rate of interest (based on one-month LIBOR, subject to a floor of zero percent) on the notional amount.Therefore, during the term on the agreement, the effective interest rate on $650 million of the Term Loan Facility is fixed at a rate of 1.493%, plus the incremental borrowing margin of 2.50%.

Extinguishment of Debt and Repurchase of Notes

In connection with the spin-off of the American Home Shield Segment, we borrowed an aggregate principal amount of $1 billion under a short-term credit facility on August 1, 2018, the proceeds of which were used to prepay $982 million aggregate principal amount of term loans outstanding under our senior secured term loan facility. Such prepayment resulted in a loss on extinguishment of debt of $10 million for the year ended December 31, 2018. On August 16, 2018, Frontdoor incurred in favor of the Company $350 million aggregate principal of 6.75% Senior Notes due 2026 and a $650 million senior secured term loan facility, and obtained a $250 million senior secured revolving credit facility. We then transferred and assigned our rights and obligations in respect of Frontdoor’s senior notes and senior secured term loan facility to the lender under such short-term credit facility through a debt-for-debt exchange to satisfy our obligations thereunder.

On October 1, 2018, in connection with the spin-off of the American Home Shield Segment, Frontdoor’s senior secured term loan facility and senior notes were included in the transfer of assets and liabilities to Frontdoor, reducing our total long-term debt by approximately $1 billion.

Interest Rate Swap Agreements

The changes in interest rate swap agreements, as well as the cumulative interest rate swaps outstanding, are as follows:

			Weighted
	Notional		Average Fixed
(In millions)	Amount		Rate(1)
Interest rate swap agreements in effect as of December 31, 2016	$	650	1.493	%
Terminated		—
Entered into effect		—
Interest rate swap agreements in effect as of December 31, 2017		650	1.493	%
Terminated		—
Entered into effect		—
Interest rate swap agreements in effect as of December 31, 2018	$	650	1.493	%

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(1) Before the application of the applicable borrowing margin.

In accordance with accounting standards for derivative instruments and hedging activities, and as further described in Note 18 to the consolidated financial statements, these interest rate swap agreements are classified as cash flow hedges, and, as such, the hedging instruments are recorded on the consolidated statements of financial position as either an asset or liability at fair value, with the effective portion of the changes in fair value attributable to the hedged risks recorded in accumulated other comprehensive (loss) income. During the year ended December 31, 2018, concurrent with the repayment of $982 million of the term loan facility, we de-designated approximately $7 million of the interest rate swaps as a cash flow hedge and recognized approximately $1 million of ineffectiveness within Interest expense on the consolidated statements of operations and comprehensive (loss) income.

Revolving Credit Facility

On November 8, 2016, in connection with our refinancing, we terminated the Old Revolving Credit Facility and entered into a $300 million Revolving Credit Facility. The maturity date for the Revolving Credit Facility is November 8, 2021. The Revolving Credit Facility provides for senior secured revolving loans and stand‑by and other letters of credit. The Revolving Credit Facility limits outstanding letters of credit to $225 million. As of December 31, 2018, there were $33 million of letters of credit outstanding and $267 million of available borrowing capacity under the Revolving Credit Facility.

The Revolving Credit Facility and the guarantees thereof are secured by the same collateral securing the Term Loan Facility, on a pari passu basis with the security interests created in the same collateral securing the Term Loan Facility.

The interest rates applicable to the loans under the Revolving Credit Facility are based on a fluctuating rate of interest measured by reference to either, at our option, (i) an adjusted LIBOR plus a margin of 2.50% per annum or (ii) an alternate base rate plus a margin of 1.50%  per annum.

2024 Notes

On November 8, 2016, we sold $750 million of 2024 Notes. The 2024 Notes will mature on November 15, 2024 and bear interest at a rate of 5.125%  per annum. The 2024 Notes are jointly and severally guaranteed on a senior unsecured basis by our domestic subsidiaries that guarantee or indebtedness under the Credit Facilities (the “Guarantors”). The 2024 Notes are not guaranteed by any of the Company’s non‑U.S. subsidiaries, any subsidiaries subject to regulation as an insurance, or certain other subsidiaries (the “Non-Guarantors”).

The 2024 Notes are our unsecured obligations and rank equally in right of payment with all of our other existing and future senior unsecured indebtedness. The subsidiary guarantees are senior unsecured obligations of the Guarantors and rank equally in right of payment with all of the existing and future senior unsecured indebtedness of our Non-Guarantors. The 2024 Notes are effectively junior to all of our existing and future secured indebtedness to the extent of the value of the assets securing such indebtedness.

2038 Notes

On September 18, 2017, we purchased $13 million in aggregate principal amount of our 7.25% notes maturing in 2038 at a price of 104.625% of the principal amount using available cash. On May 11, 2017, we purchased $17 million in aggregate principal amount of our 7.25% notes maturing in 2038 at a price of 97% of the principal amount using available cash. The repurchased notes were delivered to the trustee for cancellation. In connection with these partial repurchases, we recorded a loss on extinguishment of debt of $6 million in the year ended December 31, 2017.

Other

The agreements governing the Term Loan Facility and the Revolving Credit Facility contain certain covenants that, among other things, limit or restrict the incurrence of additional indebtedness, liens, sales of assets, certain payments (including dividends) and transactions with affiliates, subject to certain exceptions. We were in compliance with the covenants under these agreements at December 31, 2018.

As of December 31, 2018, future scheduled long‑term debt payments are $61 million,  $38 million,  $67 million,  $12 million and $649 million for the years ended December 31, 2019, 2020, 2021, 2022 and 2023, respectively. Certain of the Company’s assets, including vehicles and equipment are leased under capital leases with $90 million in remaining lease obligations as of December 31, 2018. The long‑term debt payments above include future capital lease payments of approximately $31 million in 2019,  $27 million in 2020,  $19 million in 2021,  $10 million in 2022, and $4 million in 2023.

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Cash and Marketable Securities

12 Months Ended

Dec. 31, 2018

Cash and Marketable Securities [Abstract]

Cash and Marketable Securities

Note 13. Cash and Marketable Securities

Cash, money market funds and certificates of deposits with maturities of three months or less when purchased are included in Cash and cash equivalents on the consolidated statements of financial position. As of December 31, 2018 and 2017,  our marketable securities consisted primarily of common debt securities (“Debt securities”) and common equity securities (“Equity securities”). The amortized cost, fair value and gross realized and unrealized gains and losses of our short- and long-term investments in Debt and Equity securities are as follows:

			Gross Realized		Gross Realized
	Amortized		and Unrealized		and Unrealized		Fair
(In millions)	Cost		Gains		Losses		Value
Available-for-sale securities, December 31, 2018:
Debt securities	$	4	$	—	$	—	$	4
Equity securities		15		1		—		16
Total securities	$	19	$	1	$	—	$	21
Available-for-sale securities, December 31, 2017:
Debt securities	$	4	$	—	$	—	$	4
Equity securities		14		3		—		17
Total securities	$	18	$	3	$	—	$	21

Following the adoption of ASC 2016-01, we account for equity securities at fair value with adjustments to fair value recognized in Interest and net investment income in the consolidated statements of operations and comprehensive (loss) income. Additionally, for the year ended December 31, 2018, approximately $2million of realized and unrealized gains were recognized in Interest and net investment income in the consolidated statements of operations and comprehensive (loss) income.

We periodically review our debt securities to determine whether there has been an other than temporary decline in value. There were no impairment charges due to declines in the value of these investments for the year ended December 31, 2018.

Additionally, we hold minority interests in several strategic investments which do not have readily determinable fair values and are recorded at cost and are remeasured upon the occurrence of observable price changes or impairments. We account for these investments at fair value with adjustments to fair value recognized as unrealized gain (loss) on investments in our consolidated statements of operations and comprehensive (loss) income within Interest and net investment income. The investments are included within Other Assets on the consolidated statements of financial position. At December 31, 2018, the carrying amount of these investments is $4 million, which increased approximately $1 million during the year ended December 31, 2018.

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Comprehensive (Loss) Income

12 Months Ended

Dec. 31, 2018

Comprehensive (Loss) Income [Abstract]

Comprehensive (Loss) Income

Note 14. Comprehensive (Loss) Income

Comprehensive (loss) income, which primarily includes net (loss) income, unrealized gains on derivative instruments and the effect of foreign currency translation (loss) gain, is disclosed in the consolidated statements of operations and comprehensive (loss) income. Unrealized gains on marketable securities of $3 million ($2 million, net of tax) were included in other comprehensive income prior to our adoption of ASU 2016-01 on January 1, 2018. Subsequent to the adoption, these unrealized gains were reclassified to retained earnings. Additionally, stranded tax effects of approximately $4 million resulting from the corporate income tax rate change in U.S. Tax Reform were reclassified upon our adoption of ASU 2018-02 on January 1, 2018. The income tax effects remaining in AOCI will be released into earnings as the related pre-tax amounts are reclassified to earnings.

The following tables summarize the activity in accumulated other comprehensive income, net of the related tax effects.

				Unrealized
				Gains on		Foreign
		Unrealized		Available		Currency
	(Losses) Gains on			-for-Sale		Translation
(In millions)		Derivatives		Securities		(Loss) Gain		Total
Balance as of December 31, 2016		$	12	$	1	$	(15)	$	(3)
Other comprehensive income before reclassifications:
Pre-tax amount			—		2		3		5
Tax provision			—		1		—		1
After-tax amount			—		1		3		4
Amounts reclassified from accumulated other comprehensive (loss) income(1)			4		—		—		4
Net current period other comprehensive loss			4		1		3		8
Balance as of December 31, 2017		$	16	$	2	$	(12)	$	5
Reclassification of unrealized gain/loss on equity securities			—		(2)		—		(2)
Reclassification of tax rate change			3		1		—		4
As revised, January 1, 2018		$	19	$	—	$	(12)	$	7
Other comprehensive income before reclassifications:
Pre-tax amount			4		—		(3)		1
Tax provision			1		—		—		1
After-tax amount			3		—		(3)		—
Amounts reclassified from accumulated other comprehensive income(1)			(3)		—		—		(3)
Net current period other comprehensive income			1		—		(3)		(3)
Balance as of December 31, 2018		$	20	$	—	$	(15)	$	5

___________________________________

(1) Amounts are net of tax. See reclassifications out of accumulated other comprehensive income below for further details.

Reclassifications out of accumulated other comprehensive income included the following components for the periods indicated.

	Amounts Reclassified from Accumulated
	Other Comprehensive Income
	As of December 31,						Consolidated Statements of Operations
(In millions)	2018		2017		2016		and Comprehensive (Loss) Income Location
Gains (losses) on derivatives:
Fuel swap contracts	$	3	$	3	$	(4)	Cost of services rendered and products sold
Interest rate swap contracts		1		(8)		(7)	Interest expense
Net losses on derivatives		4		(6)		(11)
Impact of income taxes		(1)		2		4	Provision for income taxes
Total reclassifications related to derivatives	$	3	$	(4)	$	(7)
Gains on available-for-sale securities	$	—	$	—	$	3	Interest and net investment income
Impact of income taxes		—		—		(1)	Provision for income taxes
Total reclassifications related to securities	$	—	$	—	$	2
Total reclassifications for the period	$	3	$	(4)	$	(5)

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Supplemental Cash Flow Information

12 Months Ended

Dec. 31, 2018

Supplemental Cash Flow Information [Abstract]

Supplemental Cash Flow Information

Note 15. Supplemental Cash Flow Information

Supplemental information relating to the consolidated statements of cash flows is presented in the following table:

	Year Ended December 31,
(In millions)	2018		2017		2016
Cash paid for or (received from):
Interest expense(1)	$	123	$	134	$	133
Interest and dividend income		(2)		(1)		—
Income taxes, net of refunds		52		109		72

(1) For the year ended December 31, 2016, excludes $10 million paid in connection with the termination of interest rate swap agreements.

As of December 31, 2018, Cash and cash equivalents of $224 million and Restricted cash of $89 million as presented on the consolidated statements of financial position represent the amounts comprising Cash and cash equivalents and restricted cash of $313 million presented on the consolidated statements of cash flows. As of December 31, 2017, Cash and cash equivalents of $192 million and Restricted cash of $89 million as presented on the consolidated statements of financial position and cash related to discontinued operations of $282 million represent the amounts comprising Cash and cash equivalents and restricted cash of $563 million presented on the consolidated statements of cash flows. As of December 31, 2016, Cash and cash equivalents of $123 million and Restricted cash of $95 million presented on the consolidated statements of financial position and cash related to discontinued operations of $168 million represent the amounts comprising Cash and cash equivalents and restricted cash of $386 million presented on the consolidated statements of cash flows.

We acquired $36 million,  $41 million and $60 million of property and equipment through capital leases and other non-cash financing transactions in the years ended December 31, 2018, 2017 and 2016, respectively, which have been excluded from the consolidated statements of cash flows as non-cash investing and financing activities. 

In the year ended December 31, 2016, we converted certain company-owned Merry Maids branches to franchises for a total purchase price of $9 million. In the year ended December 31, 2016, we received cash of $6 million, and provided financing of $2 million.  

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Capital Stock

12 Months Ended

Dec. 31, 2018

Capital Stock [Abstract]

Capital Stock

Note 16. Capital Stock

We are authorized to issue 2,000,000,000 shares of common stock. As of December 31, 2018, there were 147,209,928 shares of common stock issued and 135,687,558 shares of common stock outstanding. We have no other classes of equity securities issued or outstanding.

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Stock-Based Compensation

12 Months Ended

Dec. 31, 2018

Stock-Based Compensation [Abstract]

Stock-Based Compensation

Note 17. Stock-Based Compensation

In connection with our initial public offering, our board of directors and stockholders adopted the Omnibus Incentive Plan. Prior to our initial public offering, our board of directors and stockholders had adopted the Amended and Restated ServiceMaster Global Holdings, Inc. Stock Incentive Plan, as amended as of October 25, 2012 (the “MSIP”). Upon adoption of the Omnibus Incentive Plan, we froze the MSIP and will make no further grants thereunder. However, awards previously granted under the MSIP are unaffected by the termination of the MSIP. The Omnibus Incentive Plan provides for awards in the form of stock options, stock purchase rights, restricted stock, RSUs, performance shares, performance units, stock appreciation rights, dividend equivalents, DSUs, deferred share equivalents, and other stock-based awards. The MSIP provided for the sale of shares and DSUs of our stock to our executives, officers and other employees and to our directors as well as the grant of RSUs, performance-based RSUs and options to purchase our shares to those individuals. Our Compensation Committee selects our executive officers, employees and directors eligible to participate in the Omnibus Incentive Plan and determines the specific number of shares to be offered or options to be granted to an individual.

On February 24, 2015, our board of directors approved and recommended for approval by our stockholders the Employee Stock Purchase Plan, which became effective for offering periods commencing July 1, 2015. The Employee Stock Purchase Plan is intended to qualify for the favorable tax treatment under the Code. Under the plan, eligible employees may purchase common stock, subject to Internal Revenue Service limits, during pre-specified offering periods at a discount established by us not to exceed ten percent of the then-current fair market value. On April 27, 2015, our stockholders approved the Employee Stock Purchase Plan with a maximum of one million shares of common stock authorized for sale under the plan. Under the Employee Stock Purchase Plan, we sold52,051 shares in 2017 and 70,063 shares in 2016.As a result of the American Home Shield spin-off described in Note 1 to the consolidated financial statements, the Employee Stock Purchase Plan was suspended effective January 1, 2018.

A maximum of 16,396,667 shares of our stock is authorized for issuance under the MSIP, the Omnibus Incentive Plan and the Employee Stock Purchase Plan, of which, as of December 31, 2018,  6,661,265 shares remain available for future grants. We currently intend to satisfy any need for our shares of common stock associated with the vesting of RSUs, exercise of options or purchase of shares issued under the Omnibus Incentive Plan, MSIP or Employee Stock Purchase Plan through new shares available for issuance or any shares repurchased, forfeited or surrendered from participants in the MSIP and the Omnibus Incentive Plan.

All option grants under the Omnibus Incentive Plan and the MSIP have been, and we expect that all future option grants will be, non-qualified options with a per-share exercise price no less than the fair market value of one share of our stock on the grant date. Any stock options granted will generally have a term of 10 years and vesting will be subject to an employee’s continued employment. Our Compensation Committee may accelerate the vesting of an option at any time. In addition, vesting of options will be accelerated if we experience a change in control (as defined in the Omnibus Incentive Plan and the MSIP) unless options with substantially equivalent terms and economic value are substituted for existing options in place of accelerated vesting. Our stock option awards also have a “double trigger provision” that provides for acceleration in the event of a change in control and subsequent termination of the employee from the acquiring company within 24 months of the change in control.  For RSUs granted in July 2018 or thereafter, the Compensation Committee revised the RSU award agreements to include a double trigger provision relating to the acceleration of vesting RSUs on a change in control and subsequent termination of the employee from the acquiring company within 24 months of the change in control.Vesting of options and RSUs granted under the Omnibus Incentive Plan and the MSIP will also be accelerated, in whole or in part, in the event of an employee’s death or disability (as defined in the Omnibus Incentive Plan and the MSIP). Upon termination for cause (as defined in the Omnibus Incentive Plan and the MSIP), all options and RSUs held by an employee are immediately cancelled. Following a termination without cause, vested options will generally remain exercisable through the earlier of the expiration of their term or three months following termination of employment (one year in the case of death, disability or retirement at normal retirement age). Unless sooner terminated by our board of directors, the Omnibus Incentive Plan will remain in effect until June 26, 2024.

In 2018, 2017 and 2016,  we completed various equity offerings to certain of our executives, officers and employees pursuant to the Omnibus Incentive Plan. The shares sold and options granted in connection with these equity offerings are subject to and governed by the terms of the Omnibus Incentive Plan. No other shares of common stock were sold by us in 2018, 2017 or 2016.

Stock Options

We granted our executives, officers and employees options to purchase 502,004;  747,761; and 684,329 shares of our common stock in 2018, 2017 and 2016, respectively, at a weighted-average exercise price of $55.18 per share for options issued in 2018, $39.27 per share for options issued in 2017, and $39.54 per share for options issued in 2016. These options are subject to and governed by the terms of the MSIP and Omnibus Incentive Plan. The per share purchase price and exercise price was based on the determination by our Compensation Committee of the fair market value of our common stock as of the purchase/grant dates. All options granted to date generally will vest in four equal annual installments, subject to an employee’s continued employment. The four-year vesting period is the requisite service period over which compensation cost will be recognized on a straight-line basis for all grants. All options issued are accounted for as equity-classified awards.

The value of each option award was estimated on the grant date using the Black-Scholes option valuation model that incorporates the assumptions noted in the following table. For options granted in 2018, 2017 and 2016, the expected volatility was based on historical and implied volatilities of our publicly traded stock. The expected life represents the period of time that options granted are expected to be outstanding and was calculated using the simplified method as outlined by the SEC in Staff Accounting Bulletins No. 107 and 110 as we do not have sufficient historical exercises to provide a reasonable basis upon which to estimate expected life due to the limited period of time our equity shares have been publicly traded. The risk-free interest rates were based on U.S. Treasury securities with terms similar to the expected lives of the options as of the grant dates.

	Year Ended December 31,
Assumption	2018		2017		2016
Expected volatility	25.9	%	27.7	%	32.3	%
Expected dividend yield	0.0	%	0.0	%	0.0	%
Expected life (in years)	6.3		6.3		6.3
Risk-free interest rate	2.63% - 2.94	%	1.83% - 2.29	%	1.25% - 1.46	%

The weighted-average grant-date fair value of the options granted during 2018,  2017 and 2016 was $17.68,  $12.45 and $13.58 per option, respectively. During the year ended December 31, 2018, we applied a forfeiture assumption of 19.22 percent per annum in the recognition of the expense related to these options, with the exception of the options held by our CEO for which we applied a forfeiture rate of zero. The total intrinsic value of stock options exercised during the years ended December 31, 2018, 2017 and 2016, was $6 million, $60 million and $20 million, respectively. The total fair value of stock options vested during the years ended December 31, 2018, 2017 and 2016, was $3 million, $6 million and$6 million, respectively.

A summary of option activity under the MSIP and Omnibus Incentive Plan as of December 31, 2018 and changes during the year then ended is presented below:

						Weighted Avg.
					Aggregate	Remaining
		Weighted Avg.			Intrinsic	Contractual
	Stock	Exercise			Value	Term
	Options	Price			(in millions)	(in years)
Total outstanding, December 31, 2017	1,125,162	$	34.84	$	18	8.15
Granted to employees	502,004	$	55.18
Equitable Adjustment	581,231	$	29.48
Exercised	(232,527)	$	27.41
Forfeited	(624,641)	$	38.21
Expired	(8,386)	$	39.55
Total outstanding, December 31, 2018	1,342,843	$	29.34	$	10	8.01
Total exercisable, December 31, 2018	329,287	$	21.81	$	5	6.64

RSUs

We granted our executives, officers and employees 354,931;  416,604;  and 267,739;RSUs in 2018, 2017 and 2016, respectively, with weighted-average grant date fair values of $52.40 per unit for 2018, $40.51 per unit for 2017,  and $39.15 per unit for 2016, which was equivalent to the then current fair value of our common stock at the grant date. All RSUs outstanding as of December 31, 2018 will vest in three equal annual installments, subject to an employee’s continued employment. Upon vesting, each RSU will be converted into one share of our common stock. The total fair value of RSUs vested during the years ended December 31, 2018, 2017 and 2016,  was $18 million, $7 million and $10 million, respectively.

A summary of RSU activity under the Omnibus Incentive Plan as of December 31, 2018, and changes during the year then ended is presented below:

		Weighted Avg.
		Grant Date
	RSUs	Fair Value
Total outstanding, December 31, 2017	571,924	$	39.26
Granted to employees	354,931	$	52.40
Equitable Adjustment	147,082	$	32.06
Vested	(306,145)	$	36.09
Forfeited	(241,048)	$	41.19
Total outstanding, December 31, 2018	526,744	$	35.75

Included within the vested RSUs in the summary of RSU activity above are 97,920 grants of performance RSUs to certain executives who were key to the American Home Shield spin-off. All such performance RSUs were contingent upon the successful completion of the spin-off and subject to the employee’s continued employment. All of these performance RSUs vested on October 1, 2018, the date the spin-off occurred.

Performance Shares

We granted our executives 120,778 performance shares in 2017 with a weighted–average grant date fair value of $38.98 per share and 131,352 performance shares in 2016 with a weighted-average grant date fair value of $39.59 per share, which were equivalent to the then current fair value of our common stock at the grant date. The performance shares were scheduled to vest at the end of a three-year period based on the achievement of a cumulative adjusted EPS target established at the grant date and subject to an executive’s continued employment. As the performance shares contain a performance condition, stock-based compensation expense, net of estimated forfeitures, is recorded over the requisite service period based on the number of awards expected to vest. No performance shares were granted in 2018 due the complexities in determining longer-term financial goals given the spin-off and financial separation of the American Home Shield business.  Effective July 23, 2018, the performance shares granted in 2016 and 2017 were cancelled by the Compensation Committee to the Board of Directors due to the complexities of adjusting such awards as a consequence of the spin-off of the American Home Shield business and because the awards were tracking below payout threshold at the time of cancellation.

A summary of performance share activity under the Omnibus Incentive Plan as of December 31, 2018, and changes during the year then ended is presented below:

		Weighted Avg.
	Performance	Grant Date
	Shares	Fair Value
Total outstanding, December 31, 2017	93,928	$	38.86
Forfeited	(93,928)	$	38.86
Total outstanding, December 31, 2018	—	$	—

Stock-based compensation expense

During the years ended December 31, 2018, 2017 and 2016,  we recognized stock-based compensation expense of $14 million ($11 million, net of tax), $10 million ($6 million, net of tax) and $12 million  ($8 million, net of tax), respectively. These charges are recorded within Selling and administrative expenses in the consolidated statements of operations and comprehensive (loss) income and included $3 million of stock-based compensation expense related to retention awards granted to employees instrumental to the spin-off. For the years ended December 31, 2018, 2017 and 2016, stock-based compensation expense recognized related to employees of Frontdoor is included within Gain on discontinued operations, net of income taxes on the consolidated statements of operations and comprehensive (loss) income. Additionally, during the yearsended December 31, 2017 and 2016,  we recognized $5 million and $3 million, respectively, of stock-based compensation expense due to the modification of non-vested stock options and RSUs as part of the severance agreements with the former CEO (2017) and president of Terminix (2016), which has been included in Restructuring charges in the consolidated statements of operations and comprehensive (loss) income.

As of December 31, 2018, there was $20 million of total unrecognized compensation costs related to non-vested stock options and RSUs granted under the MSIP and Omnibus Incentive Plan. These remaining costs are expected to be recognized over a weighted-average period of 2.23 years.

American Home Shield Spin-off

On October 1, 2018, in connection with the spin-off transaction, we adjusted our outstanding share-based awards issued to employees and directors in accordance with the Separation and Distribution Agreement (the “Equitable Adjustment”). For purposes of the vesting of these share-based awards, continued employment or service with the Company or with Frontdoor is treated as continued employment for purposes of the Company’s and Frontdoor’s share-based awards. The adjustments were as follows:

In connection with the spin-off, stock options were converted to stock options of each participant’s employer post spin-off. We completed the Equitable Adjustment by adjusting the exercise price of options held by our employees to reflect the fair market value of our common stock after giving effect to the spin-off by multiplying the exercise price of such options immediately prior to the spin-off by a fraction, the numerator of which was the fair market value of a share of our common stock immediately after the spin-off and the denominator of whichwas the fair market value of a share of our common stock immediately prior to the spin-off.

To allow our employees to retain the intrinsic value of their stock options prior to the spin-off, we also adjusted the number of shares underlying the options of such employees. The number of shares underlying the options was adjusted by dividing the total intrinsic value of the underlying options held by each employee by the fair value of each underlying option immediately following the spin-off.

In connection with the spin-off, we implemented an RSU Election Program whereby participants could elect to amend their RSU Awards so that the employee received only RSUs in the participant’s employer post spin-off (“Concentration Election”). If a Concentration Election was not made the employee would retain their existing ServiceMaster RSUs and receive Frontdoor RSUs pursuant to the Distribution. If the Concentration Election was made, we adjusted the number of RSU awards to allow employees to retain the intrinsic value of their RSUs prior to the spin-off. The number of RSUs was adjusted by dividing the total intrinsic value of the RSUs prior to the spin-off by the share price of the participant’s employer immediately following the spin-off.

The change in the number of shares underlying options and the adjustment of the exercise price pursuant to the Equitable Adjustment represent modifications to our share-based compensation awards. As a result, we compared the fair value of the awards following the spin-off with the fair value of the original awards. The comparison did not yield incremental value. Accordingly, we did not record any incremental compensation expense pursuant to the Equitable Adjustment.

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Fair Value Measurements

12 Months Ended

Dec. 31, 2018

Fair Value Measurements [Abstract]

Fair Value Measurements

Note 18. Fair Value Measurements

The period-end carrying amounts of cash and cash equivalents, receivables, restricted cash, accounts payable and accrued liabilities approximate fair value because of the short maturity of these instruments. The period-end carrying amounts of long-term notes receivable approximate fair value as the effective interest rates for these instruments are comparable to period-end market rates. The period-end carrying amounts of short- and long-term debt securities also approximate fair value, with unrealized gains and losses reported net of tax as a component of accumulated other comprehensive income on the consolidated statements of financial position, or, for certain unrealized losses, reported in interest and net investment income in the consolidated statements of operations and comprehensive (loss) income if the decline in value is other than temporary. The carrying amount of total debt was $1,776 million and $2,778 million and the estimated fair value was $1,791 million and $2,879 million as of December 31, 2018 and December 31, 2017, respectively. The fair value of our debt is estimated based on available market prices for the same or similar instruments which are considered significant other observable inputs (Level 2) within the fair value hierarchy. The fair values presented reflect the amounts that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date (exit price). The fair value estimates presented in this report are based on information available to the Company as of December 31, 2018 and 2017.

We have estimated the fair value of our financial instruments measured at fair value on a recurring basis using the market and income approaches. For investments in marketable securities, deferred compensation trust assets and derivative contracts, which are carried at their fair values, our fair value estimates incorporate quoted market prices, other observable inputs (for example, forward interest rates) and unobservable inputs (for example, forward commodity prices) at the balance sheet date.

Interest rate swap contracts are valued using forward interest rate curves obtained from third-party market data providers. The fair value of each contract is the sum of the expected future settlements between the contract counterparties, discounted to present value. The expected future settlements are determined by comparing the contract interest rate to the expected forward interest rate as of each settlement date and applying the difference between the two rates to the notional amount of debt in the interest rate swap contracts.

Fuel swap contracts are valued using forward fuel price curves obtained from third-party market data providers. The fair value of each contract is the sum of the expected future settlements between the contract counterparties, discounted to present value. The expected future settlements are determined by comparing the contract fuel price to the expected forward fuel price as of each settlement date and applying the difference between the contract and expected prices to the notional gallons in the fuel swap contracts. The Company regularly reviews the forward price curves obtained from third-party market data providers and related changes in fair value for reasonableness utilizing information available to us from other published sources.

The investment in frontdoor, inc. common stock of $445 million is categorized as a level 2 security as these shares were not registered as of December 31, 2018. The value of this investment is based on Frontdoor’s common stock price as of December 31, 2018, which represents an identical equity investment under the Securities Act of 1933, as amended.

We have not changed our valuation techniques for measuring the fair value of any financial assets and liabilities during the year. Transfers between levels, if any, are recognized at the end of the reporting period. There were no significant transfers between levels during each of the years ended December 31, 2018 and 2017.

The carrying amount and estimated fair value of our financial instruments that are recorded at fair value on a recurring basis for the periods presented are as follows:

				Estimated Fair Value Measurements
				Quoted		Significant
				Prices In		Other		Significant
				Active		Observable		Unobservable
	Statement of Financial	Carrying		Markets		Inputs		Inputs
(In millions)	Position Location	Value		(Level 1)		(Level 2)		(Level 3)
As of December 31, 2018:
Financial Assets:
Deferred compensation trust assets	Long-term marketable securities	$	13	$	13	$	—	$	—
Investment in Frontdoor	Investment in frontdoor, inc.		445		—		445		—
Investments in marketable securities	Long-term marketable securities		8		8		—		—
Interest rate swap contracts	Other assets		30		—		30		—
Total financial assets		$	496	$	21	$	475	$	—
Financial Liabilities:
Fuel swap contracts	Other accrued liabilities	$	4	$	—	$	—	$	4
Total financial liabilities		$	4	$	—	$	—	$	4
As of December 31, 2017:
Financial Assets:
Deferred compensation trust assets	Long-term marketable securities	$	12	$	12	$	—	$	—
Investments in marketable securities	Long-term marketable securities		9		9				—
Fuel swap contracts	Prepaid expenses and other assets and Other assets		3		—		—		3
Interest rate swap contracts	Other assets		25		—		25		—
Total financial assets		$	49	$	21	$	25	$	3

A reconciliation of the beginning and ending fair values of financial instruments valued using significant unobservable inputs (Level 3) on a recurring basis is presented as follows:

	Fuel Swap
	Contract
	Assets
(In millions)	(Liabilities)		Location of Loss included in Earnings
Balance as of December 31, 2016	$	5
Total (losses) gains (realized and unrealized)
Included in earnings		3	Cost of services rendered and products sold
Included in other comprehensive income		(2)
Settlements		(3)
Balance as of December 31, 2017		3
Total gains (losses) (realized and unrealized)
Included in earnings		3	Cost of services rendered and products sold
Included in other comprehensive income		(7)
Settlements		(3)
Balance as of December 31, 2018	$	(4)

The following tables present information relating to the significant unobservable inputs of our Level 3 financial instruments:

	Fair Value		Valuation			Weighted
	(in millions)		Technique	Unobservable Input	Range	Average
As of December 31, 2018:
Fuel swap contracts	$	(4)	Discounted Cash Flows	Forward Unleaded Price per Gallon(1)	$2.09 - $2.43	$	2.26
As of December 31, 2017:
Fuel swap contracts	$	3	Discounted Cash Flows	Forward Unleaded Price per Gallon(1)	$2.43 - $2.90	$	2.66

___________________________________

(1) Forward prices per gallon were derived from third-party market data providers. A decrease in the forward price would result in an increase in the fair value liability of the fuel swap contracts.

We use derivative financial instruments to manage risks associated with changes in fuel prices and interest rates. We do not hold or issue derivative financial instruments for trading or speculative purposes. In designating derivative financial instruments as hedging instruments under accounting standards for derivative instruments, we formally document the relationship between the hedging instrument and the hedged item, as well as the risk management objective and strategy for the use of the hedging instrument. This documentation includes linking the derivatives to forecasted transactions. We assess at the time a derivative contract is entered into, and at least quarterly thereafter, whether the derivative item is effective in offsetting the projected changes in cash flows of the associated forecasted transactions. All of our designated hedging instruments are classified as cash flow hedges.

We have historically hedged a significant portion of our annual fuel consumption. We have also historically hedged the interest payments on a portion of our variable rate debt through the use of interest rate swap agreements. All of our fuel swap contracts and interest rate swap contracts are classified as cash flow hedges, and, as such, the hedging instruments are recorded on the consolidated statements of financial position as either an asset or liability at fair value, with the effective portion of changes in the fair value attributable to the hedged risks recorded in accumulated other comprehensive income. Any change in the fair value of the hedging instrument resulting from ineffectiveness, as defined by accounting standards, is recognized in current period earnings. Cash flows related to fuel and interest rate derivatives are classified as operating activities in the consolidated statements of cash flows.

Ineffective portions of derivative instruments designated in accordance with accounting standards as cash flow hedge relationships were insignificant during the 12 months ended December 31, 2018, 2017 and 2016. As of December 31, 2018,  we had fuel swap contracts to pay fixed prices for fuel with an aggregate notional amount of $30 million, maturing through 2018. Under the terms of our fuel swap contracts, we are required to post collateral in the event that the fair value of the contracts exceeds a certain agreed upon liability level and in other circumstances required by the counterparty. As of December 31, 2018,  we had posted $2 million in letters of credit as collateral under our fuel hedging program, which were issued under the Revolving Credit Facility.

The effective portion of the gain or loss on derivative instruments designated and qualifying as cash flow hedging instruments is recorded in accumulated other comprehensive income. These amounts are reclassified into earnings in the same period or periods during which the hedged forecasted debt interest settlement or the fuel settlement affects earnings. See Note 14 to the consolidated financial statements for the effective portion of the gain or loss on derivative instruments recorded in accumulated other comprehensive income and for the amounts reclassified out of accumulated other comprehensive income and into earnings. The amount expected to be reclassified into earnings during the next 12 months includes unrealized gains and losses related to open fuel hedges and interest rate swaps. Specifically, as the underlying forecasted transactions occur during the next 12 months, the hedging gains and losses in accumulated other comprehensive income expected to be recognized in earnings is a gain of $8 million, net of tax, as of December 31, 2018.  The amounts that are ultimately reclassified into earnings will be based on actual fuel prices and interest rates at the time the positions are settled and may differ materially from the amount noted above. 

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Earnings Per Share

12 Months Ended

Dec. 31, 2018

Earnings Per Share [Abstract]

Earnings Per Share

Note 19. Earnings Per Share

Basic earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding. Diluted earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potential dilutive shares of common stock been issued. The dilutive effect of stock options, RSUs and performance shares are reflected in diluted net (loss) income per share by applying the treasury stock method.

A reconciliation of the amounts included in the computation of basic earnings per share from continuing operations and diluted earnings per share from continuing operations is as follows:

	Year Ended December 31,
(In millions, except per share data)	2018		2017		2016
(Loss) income from continuing operations	$	(163)	$	341	$	2
Weighted-average common shares outstanding		135.5		134.4		135.3
Effect of dilutive securities:
RSUs		—		0.1		0.2
Stock options(1)		—		0.9		1.8
Weighted-average common shares outstanding - assuming dilution		135.5		135.4		137.3
Basic (loss) earnings per share from continuing operations	$	(1.20)	$	2.54	$	0.01
Diluted (loss) earnings per share from continuing operations	$	(1.20)	$	2.52	$	0.01

___________________________________

(1) Options to purchase 0.9 million and 0.3 million shares for the years ended December 31, 2017 and 2016, respectively, were not included in the diluted earnings per share calculation because their effect would have been anti-dilutive.

Securities are not included in the table in periods when antidilutive. For the year ended December 31, 2018, weighted average potentially dilutive shares from RSUs of 0.2 million and weighted average potentially dilutive shares from stock options of 0.4 million with a weighted average exercise price of $29.34 were excluded from the dilutive (loss) earnings per share calculation due to the antidilutive effect such shares would have had on net loss per common share.

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Schedule II Valuation And Qualifying Accounts

12 Months Ended

Dec. 31, 2018

Schedule II Valuation And Qualifying Accounts [Abstract]

Schedule II Valuation And Qualifying Accounts

SCHEDULE II
SERVICEMASTER GLOBAL HOLDINGS, INC.
Valuation and Qualifying Accounts

(In millions)

			Additions
	Balance at		Charged to				Balance at
	Beginning of		Costs and				End of
	Period		Expenses		Deductions(1)		Period
As of and for the year ending December 31, 2018:
Continuing Operations—
Allowance for doubtful accounts
Accounts receivable	$	21	$	24	$	24	$	20
Notes receivable		1		(1)		—		1
Income tax valuation allowance		11		—		—		11
As of and for the year ending December 31, 2017:
Continuing Operations—
Allowance for doubtful accounts
Accounts receivable	$	19	$	31	$	30	$	21
Notes receivable		2		—		—		1
Income tax valuation allowance		7		4		—		11
As of and for the year ending December 31, 2016:
Continuing Operations—
Allowance for doubtful accounts
Accounts receivable	$	19	$	28	$	28	$	19
Notes receivable		2		—		1		2
Income tax valuation allowance		7		2		2		7

___________________________________

(1) Deductions in the allowance for doubtful accounts for accounts and notes receivable reflect write-offs of uncollectible accounts. Deductions for the income tax valuation allowance in 2018, 2017 and 2016 are primarily attributable to the reduction of net operating loss carryforwards and other deferred tax assets related to the uncertainty of future taxable income in certain jurisdictions.

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Significant Accounting Policies (Policy)

12 Months Ended

Dec. 31, 2018

Significant Accounting Policies [Abstract]

Consolidation

Consolidation

The consolidated financial statements include all of our wholly-owned subsidiaries. All intercompany transactions and balances have been eliminated in consolidation.

Use Of Estimates

Use of Estimates

The preparation of the consolidated financial statements requires management to make certain estimates and assumptions required under GAAP which may differ from actual results. The more significant areas requiring the use of management estimates relate to revenue recognition; the allowance for uncollectible receivables; accruals for self-insured retention limits related to medical, workers’ compensation, auto and general liability insurance claims; accruals for termite damage claims; the possible outcome of outstanding litigation; accruals for income tax liabilities as well as deferred tax accounts; the deferral and amortization of customer acquisition costs; share based compensation; useful lives for depreciation and amortization expense; the valuation of marketable securities, including the valuation of retained shares of Frontdoor common stock; and the valuation of tangible and intangible assets. In 2018, there were no changes in the significant areas that require estimates or in the underlying methodologies used in determining the amounts of these associated estimates, other than the valuation of our retained shares of Frontdoor common stock.

The allowance for uncollectible receivables is developed based on several factors including overall customer credit quality, historical write-off experience and specific account analyses that project the ultimate collectability of the outstanding balances. As such, these factors may change over time causing the allowance level to vary.

We carry insurance policies on insurable risks at levels which we believe to be appropriate, including workers’ compensation, auto and general liability risks. We purchase insurance policies from third-party insurance carriers, which typically incorporate significant deductibles or self-insured retentions. We are responsible for all claims that fall below the retention limits. In determining our accrual for self-insured claims, we use historical claims experience to establish both the current year accrual and the underlying provision for future losses. This actuarially determined provision and related accrual include known claims, as well as incurred but not reported claims. We adjust the estimate of accrued self-insured claims when required to reflect changes based on factors such as changes in health care costs, accident frequency and claim severity.

We seek to reduce the potential amount of loss arising from self-insured claims by insuring certain levels of risk. While insurance agreements are designed to limit our losses from large exposure and permit recovery of a portion of direct unpaid losses, insurance does not relieve us of ultimate liability. Accordingly, the accruals for insured claims represent our total unpaid gross losses. Insurance recoverables, which are reported within Prepaid expenses and other assets and Other assets, relate to estimated insurance recoveries on the insured claims reserves.

Termite damage claim accruals in the Terminix business are recorded based on both the historical rates of claims incurred within a contract year and the cost per claim. Current activity could differ causing a change in estimates. We have certain liabilities with respect to existing or potential claims, lawsuits, and other proceedings. We accrue for these liabilities when it is probable that future costs will be incurred and such costs can be reasonably estimated. Any resulting adjustments, which could be material, are recorded in the period the adjustments are identified.

We record deferred income tax balances based on the net tax effects of temporary differences between the carrying value of assets and liabilities for financial reporting purposes and income tax purposes. We record deferred tax items based on the estimated value of the tax basis. We adjust tax estimates when required to reflect changes based on factors such as changes in tax laws, relevant court decisions, results of tax authority reviews and statutes of limitations. We record a liability for unrecognized tax benefits resulting from uncertain tax positions taken or expected to be taken in a tax return. We recognize potential interest and penalties related to our uncertain tax positions in Provision (benefit) for income taxes on the consolidated statements of operations and comprehensive (loss) income.

Revenue

Revenue

On January 1, 2018, we adopted FASB Accounting Standards Codification (“ASC”) 606. Results for reporting periods beginning after January 1, 2018 are presented under ASC 606, while prior period amounts are not adjusted and continue to be reported in accordance with the Company’s historic accounting under ASC 605, “Revenue Recognition.” See Note 3 to the consolidated financial statements for more details.

Deferred Customer Acquisition Costs

Deferred Customer Acquisition Costs

Customer acquisition costs, which are incremental and direct costs of obtaining a customer, are deferred and amortized over the expected customer relationship period. See Note 3 to the consolidated financial statements for more details.

Advertising

Advertising

Advertising costs are expensed when the advertising occurs. Advertising expense for the years ended December 31, 2018, 2017 and 2016 was $85 million, $71 million and $66 million, respectively.

Inventory

Inventory

Inventories are recorded at the lower of cost (primarily on a weighted-average cost basis) or net realizable value. Our inventory primarily consists of finished goods to be used on the customers’ premises or sold to franchisees.

Property And Equipment, Intangible Assets And Goodwill

Property and Equipment, Intangible Assets and Goodwill

Property and equipment consist of the following:

					Estimated
	As of December 31,				Useful Lives
(In millions)	2018		2017		(Years)
Land	$	5	$	4	N/A
Buildings and improvements		47		50	10 - 40
Technology and communications		208		190	3 - 7
Machinery, production equipment and vehicles		242		222	3 - 9
Office equipment, furniture and fixtures		19		13	5 - 7
		521		480
Less accumulated depreciation		(320)		(277)
Net property and equipment	$	201	$	202

Depreciation of property and equipment, including depreciation of assets held under capital leases was $73 million, $68 million and $53 million for the years ended December 31, 2018, 2017 and 2016, respectively.

We recorded impairment charges of $2 million and $1 million in the years ended December 31, 2017 and 2016, respectively, relating to our decisions to replace certain software. No impairment charges were recorded in the year ended December 31, 2018.

As of December 31, 2018 and 2017, goodwill was $1,956 million and $1,780 million, respectively.Intangible assets consisted of indefinite-lived trade names of $1,482 million and $1,468 million and other amortizable intangible assets in the amount of $106 million and $59 million as of December 31, 2018 and 2017, respectively.

Fixed assets and intangible assets with finite lives are depreciated and amortized on a straight-line basis over their estimated useful lives. These lives are based on our previous experience for similar assets, potential market obsolescence and other industry and business data. As required by accounting standards for the impairment or disposal of long-lived assets, fixed assets and finite-lived intangible assets are tested for recoverability whenever events or changes in circumstances indicate their carrying amounts may not be recoverable. If the carrying value is no longer recoverable based upon the undiscounted future cash flows of the asset, an impairment loss would be recognized equal to the difference between the carrying amount and the fair value of the asset. Changes in the estimated useful lives or in the asset values could cause us to adjust its book value or future expense accordingly.

As required under accounting standards for goodwill and other intangibles, goodwill is not subject to amortization, and intangible assets with indefinite useful lives are not amortized until their useful lives are determined to no longer be indefinite. Goodwill and intangible assets that are not subject to amortization are subject to assessment for impairment by applying a fair-value based test on an annual basis or more frequently if circumstances indicate a potential impairment.

Goodwill and indefinite-lived intangible assets, primarily trade names, are assessed annually for impairment during the fourth quarter or earlier upon the occurrence of certain events or substantive changes in circumstances. The Company’s 2018, 2017 and 2016 annual impairment analyses, which were performed as of October 1 of each year, did not result in any goodwill or trade name impairments to continuing operations.

Restricted Cash

Restricted Cash

Restricted cash consists of cash held in trust as collateral under our automobile, general liability and workers’ compensation insurance program.

Restricted Net Assets

Restricted Net Assets

There are third-party restrictions on the ability of certain of our subsidiaries to transfer funds to the Company. These restrictions are related to a subsidiary borrowing arrangement at our financing subsidiary. As of December 31, 2018, the total net assets subject to these third-party restrictions was $23 million. None of our subsidiaries are obligated to make funds available to us through the payment of dividends.

Financial Instruments And Credit Risk

Financial Instruments and Credit Risk

We have entered into specific financial arrangements in the normal course of business to manage certain market risks, with a policy of matching positions and limiting the terms of contracts to relatively short durations. The effect of derivative financial instrument transactions could have a material impact on our financial statements. We do not hold or issue derivative financial instruments for trading or speculative purposes. We have historically hedged a significant portion of our annual fuel consumption and have also historically hedged the interest payments on a portion of our variable rate debt using interest rate swap agreements. All our fuel swap contracts and interest rate swap contracts are classified as cash flow hedges, and, as such, the hedging instruments are recorded on the consolidated statements of financial position as either an asset or liability at fair value, with the effective portion of changes in the fair value attributable to the hedged risks recorded in accumulated other comprehensive income.

Financial instruments, which potentially subject us to financial and credit risk, consist principally of investments and receivables. Investments consist primarily of publicly traded debt and common equity securities. Financial instruments are accounted for at fair value with adjustments to fair value recognized in Interest and net investment income in the consolidated statements of operations and comprehensive (loss) income in the period incurred. Most of our receivables and notes receivable have little concentration of credit risk due to the large number of customers with relatively small balances and their dispersion across geographical areas. We maintain an allowance for losses based upon the expected collectability of receivables. See Note 18 to the consolidated financial statements for information relating to the fair value of financial instruments.

Stock-Based Compensation

Stock-Based Compensation

Stock-based compensation expense for stock options is estimated at the grant date based on an award’s fair value as calculated by the Black-Scholes option-pricing model and is recognized as expense over the requisite service period. The Black-Scholes model requires various highly judgmental assumptions including expected volatility and option life. If any of the assumptions used in the Black-Scholes model change significantly, stock-based compensation expense for future grants may differ materially from that recorded in the current period related to options granted to date. In addition, we estimate the expected forfeiture rate and only recognize expense for those shares expected to vest. We estimate the forfeiture rate based on historical experience. To the extent the actual forfeiture rate is different from the estimate, stock-based compensation expense is adjusted accordingly. See Note 17 to the consolidated financial statements for more details.

Income Taxes

Income Taxes

We and our subsidiaries file consolidated U.S. federal income tax returns. State and local returns are filed both on a separate company basis and on a combined unitary basis with the Company. Current and deferred income taxes are provided for on a separate company basis. We account for income taxes using an asset and liability approach for the expected future tax consequences of events that have been recognized in our financial statements or tax returns. Deferred income taxes are provided to reflect the differences between the tax bases of assets and liabilities and their reported amounts in the financial statements. Valuation allowances are established when necessary to reduce deferred income tax assets to the amounts expected to be realized. We record a liability for unrecognized tax benefits resulting from uncertain tax positions taken or expected to be taken in our tax return. We recognize potential interest income, interest expense and penalties related to uncertain tax positions in income tax expense.

Earnings Per Share

Earnings Per Share

Basic earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding. Diluted earnings per share is computed by dividing net (loss) income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potential dilutive shares of common stock been issued. The dilutive effect of stock options, restricted stock units (“RSUs”) and performance shares are reflected in diluted earnings per share by applying the treasury stock method. See Note 19 to the consolidated financial statements for more details.

Newly Issued Accounting Standards

Newly Issued Accounting Standards

Adoption of New Accounting Standards

In May 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2014-09, “Revenue from Contracts with Customers,” to provide a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers. On January 1, 2018, we adopted FASB Accounting Standards Codification (“ASC”) 606 using the modified retrospective method for those contracts which were not completed as of January 1, 2018. Results for reporting periods beginning after January 1, 2018 are presented under ASC 606, while prior period amounts are not adjusted and continue to be reported in accordance with our historic accounting under ASC 605, “Revenue Recognition.” Weimplemented internal controls and system functionality where necessary to enable the preparation of financial information on adoption. See Note 3 to the consolidated financial statements for more details.

In January 2016, the FASB issued Accounting Standards Update (“ASU”) 2016-01, “Recognition and Measurement of Financial Assets and Financial Liabilities” to change how entities measure certain equity investments, to require the disclosure of changes in the fair value of financial liabilities measured under the fair value option that are attributable to a company’s own credit, and to change certain other disclosure requirements. The changes in ASU 2016-01 specifically require that the changes in fair value of all investments in equity securities be recognized in net (loss) income. In March 2018, the FASB issued an amendment to this standard (ASU 2018-03), which provides further clarification regarding this standard. Weadopted this ASU on January 1, 2018. As a result of the adoption, approximately $2 million was reclassified from Accumulated other comprehensive income (“AOCI”) to Accumulated deficit related to unrealized gains on available-for-sale equity securities upon adoption.

In January 2017, the FASB issued ASU 2017-01, “Business Combinations (Topic 805): Clarifying the Definition of a Business.” The ASU clarifies the definition of a business to assist entities with evaluating whether transactions should be accounted for as acquisitions (or disposals) of assets or businesses by providing a screen to determine when an integrated set of assets or activities is not a business. Weadopted this ASU on January 1, 2018. The consolidated financial statements may be impacted if an acquisition does not qualify as a business combination under the ASU. Such acquisitions would be accounted for as asset purchases.

In May 2017, the FASB issued ASU 2017-09, “Stock Compensation – Scope of Modification Accounting.” The ASU clarifies the scope of modification accounting for share-based payment arrangements. Specifically, an entity would not apply modification accounting if the fair value, vesting conditions and classification of the awards are the same immediately before and after the modification. Weadopted this ASU on January 1, 2018 and applied the guidance prospectively to awards modified on or after the adoption date.

In February 2018, the FASB issued ASU 2018-02, “Income Statement – Reporting Comprehensive Income (Topic 220): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income” allowing a reclassification from AOCI to Retained Earnings for stranded tax effects resulting from the corporate income tax rate change in the Tax Cuts and Jobs Act (the “Act” or “U.S. Tax Reform”). It is effective for fiscal years, and interim periods within those years, beginning after December 15, 2018. As allowed by the ASU, we elected to early adopt the amendments of this ASU on January 1, 2018 and reclassified approximately $4 million of unrealized losses from AOCI to Accumulated deficit.

In July 2018, the FASB issued ASU 2018-09, “Codification Improvements.” This ASU does not prescribe any new accounting guidance, but instead makes minor improvements and clarifications of several different FASB Accounting Standards Codification areas based on comments and suggestions made by various stakeholders. Certain updates are applicable immediately while others provide for a transition period to adopt as part of the next fiscal year beginning after December 15, 2018. Weadopted this ASU on January 1, 2019 and applied the guidance prospectively.

In August 2018, the FASB issued ASU 2018-15, “Intangibles—Goodwill and Other—Internal-Use Software: Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement that is a Service Contract.” This ASU requires implementation costs incurred by customers in cloud computing arrangements (i.e., hosting arrangements) to be capitalized under the same premises of authoritative guidance for internal-use software, and deferred over the noncancellable term of the cloud computing arrangements plus any optional renewal periods that are reasonably certain to be exercised by the customer or for which the exercise is controlled by the service provider. The amendments in ASU 2018-15 will be effective for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. We early adopted this ASU on January 1, 2019 and applied the guidance prospectively to implementation costs incurred related to cloud computing arrangements. We expect the adoption of this ASU will result in the capitalization of certain development costs that would have otherwise been expensed to our consolidated statements of operations and comprehensive (loss) income as we implement Salesforce.

In August 2018, the SEC adopted the final rule under SEC Release No. 33-10532, “Disclosure Update and Simplification,” amending certain disclosure requirements that were redundant, duplicative, overlapping, outdated or superseded. In addition, the amendments expanded the disclosure requirements on the analysis of stockholders' equity for interim financial statements. Under the amendments, an analysis of changes in each caption of stockholders' equity presented in the balance sheet must be provided in a note or separate statement. The analysis should present a reconciliation of the beginning balance to the ending balance of each period for which a statement of comprehensive income is required to be filed. This final rule is effective on November 5, 2018, with relief provided for filings made shortly after the final rule’s effective date in SEC Question 105.09 of the Exchange Act Forms C&DIs. We adopted this final rule on November 5, 2018.

Following are the results of the adoption of these standards on our consolidated statements of stockholders’ equity previously reported:

(In millions)		Accumulated other comprehensive income		Accumulated deficit
As reported, December 31, 2017	$	5	$	(895)
Impact of adopting ASC 606 (Note 3)		—		16
Impact of adopting ASU 2016-01		(2)		2
Impact of adopting ASU 2018-02		4		(4)
As revised, January 1, 2018	$	7	$	(881)

Accounting Standards Issued But Not Yet Effective

In February 2016, the FASB issued ASU 2016-02, “Leases (Topic 842)” which is the final standard on accounting for leases. In July 2018, the FASB issued ASU 2018-10 and ASU 2018-11, which amend ASU 2016-02 to provide companies an alternative transition method whereby it may elect to recognize and measure leases by applying the cumulative impact of adopting ASU 2016-02 to the opening retained earnings balance in the period of adoption, thereby removing the requirement that the financial statements of prior periods be restated. The Company plans to utilize this alternative transition method. While both lessees and lessors are affected by the new guidance, the effects on lessees are much more significant. The most significant change for lessees is the requirement under the new guidance to recognize right-of-use assets and lease liabilities for all leases not considered short-term leases. Entities are required to use a modified retrospective approach to adopt the guidance. Weadopted the new lease guidance effective January 1, 2019, and elected the available practical expedients upon adoption. The adoption resulted in the recognition of a right of use asset of approximately $195 million and a lease liability of approximately $230 million on January 1, 2019.

In August 2017, the FASB issued ASU 2017-12, “Derivatives and Hedging (Topic 815): Targeted Improvements to Accounting for Hedging Activities.” The ASU simplifies certain aspects of hedge accounting and improves disclosures of hedging arrangements through the elimination of the requirement to separately measure and report hedge ineffectiveness. The ASU generally requires the entire change in the fair value of a hedging instrument to be presented in the same income statement line as the hedged item in order to align financial reporting of hedging relationships with economic results. Entities must apply the amendments to cash flow and net investment hedge relationships that exist on the date of adoption using a modified retrospective approach. The presentation and disclosure requirements must be applied prospectively. Weadopted the amendments in this ASU on January 1, 2019 and will apply the guidance prospectively to our hedges.

In August 2018, the FASB issued ASU 2018-13, “Fair Value Measurement.”This ASU modifies the disclosure requirements for fair value measurements by removing, modifying, or adding certain disclosures. The amendments in ASU 2018-13 will be effective for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. Early adoption is permitted for the removed disclosures and delayed adoption is permitted until fiscal 2021 for the new disclosures. Weare currently evaluating the disclosure changes necessary to our consolidated financial statements.

In October 2018, the FASB issued ASU No. 2018-16, “Inclusion of the Secured Overnight Financing Rate (SOFR) Overnight Index Swap (OIS) Rate as a Benchmark Interest Rate for Hedge Accounting Purposes,” which amends ASC 815, Derivatives and Hedging. This ASU adds the OIS rate based on SOFR to the list of permissible benchmark rates for hedge accounting purposes. The company will early adopt the ASU in the first quarter of fiscal year 2019. The adoption will not have a material effect on our consolidated financial statements.

We have reviewed all other recently issued, but not yet effective, accounting pronouncements and do not expect the future adoption of any such pronouncements will have a material impact on our financial condition or the results of our operations.

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Significant Accounting Policies (Tables)

12 Months Ended

Dec. 31, 2018

Significant Accounting Policies [Abstract]

Schedule Of Property And Equipment

					Estimated
	As of December 31,				Useful Lives
(In millions)	2018		2017		(Years)
Land	$	5	$	4	N/A
Buildings and improvements		47		50	10 - 40
Technology and communications		208		190	3 - 7
Machinery, production equipment and vehicles		242		222	3 - 9
Office equipment, furniture and fixtures		19		13	5 - 7
		521		480
Less accumulated depreciation		(320)		(277)
Net property and equipment	$	201	$	202

Results of the Adoption of These Standards on the Company’s Consolidated Statements of Stockholders’ Equity Previously Reported

(In millions)		Accumulated other comprehensive income		Accumulated deficit
As reported, December 31, 2017	$	5	$	(895)
Impact of adopting ASC 606 (Note 3)		—		16
Impact of adopting ASU 2016-01		(2)		2
Impact of adopting ASU 2018-02		4		(4)
As revised, January 1, 2018	$	7	$	(881)

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Revenues (Tables)

12 Months Ended

Dec. 31, 2018

Revenues[Abstract]

Disaggregation of Revenue

	Terminix						ServiceMaster Brands						Total
	Year ended December 31,						Year ended December 31,						Year ended December 31,
(In millions)		2018		2017		2016		2018		2017		2016		2018		2017		2016
Major service line
Residential Pest Control	$	655	$	613	$	621	$	—	$	—	$	—	$	655	$	613	$	621
Commercial Pest Control		317		255		255		—		—		—		317		255		255
Termite and Home Services		599		593		571		—		—		—		599		593		571
Royalty Fees		—		—		77		132		127		120		132		127		197
Commercial Cleaning National Accounts		—		—		—		65		53		43		65		53		43
Sales of Products and Other		84		81		—		48		32		37		132		113		37
Corporate		—		—		—		—		—		—		1		2		2
Total	$	1,655	$	1,541	$	1,524	$	244	$	212	$	200	$	1,900	$	1,755	$	1,726

Deferred Revenue By Segment

	As of December 31,
(In millions)	2018		2017
Terminix	$	91	$	90
ServiceMaster Brands(1)		11		—
Total	$	101	$	90

___________________________________

(1) Includes approximately $7 million of Deferred revenue included within Other long-term obligations, primarily self-insured claims on the consolidated statement of financial position as of December 31, 2018.

Movement In Deferred Revenue

(In millions)	Deferred revenue
Balance, January 1, 2018	$	101
Deferral of revenue		149
Recognition of deferred revenue		(149)
Balance, December 31, 2018	$	101

Comparison of the Reported Condensed Consolidated Statement of Financial Position to the Pro-forma Amounts had the Previous Guidance Been in Effect

	As of December 31, 2018
Consolidated Statement of Financial Position		As reported		Under Prior Revenue Recognition Guidance
Current Assets:
Receivables	$	186	$	186
Prepaid expenses and other assets		61		74
Deferred customer acquisition costs		—		22
Other Assets:
Deferred customer acquisition costs		77		—
Total Assets	$	5,023	$	4,982
Current Liabilities:
Deferred revenue	$	95	$	91
Other Long-Term Liabilities:
Deferred taxes		484		473
Other long-term obligations, primarily self-insured claims		182		176
Total Liabilities		2,818		2,798
Retained earnings (accumulated deficit)		156		141
Accumulated other comprehensive income		5		5
Net (Loss)		(41)		(46)
Liabilities and Equity	$	5,023	$	4,982

	Year ended December 31, 2018
Consolidated Statement of Operations and Comprehensive (Loss) Income		As reported		Under Prior Revenue Recognition Guidance
Revenue	$	1,900	$	1,886
Cost of services rendered and products sold		1,041		1,041
Selling and administrative expenses		555		548
Provision for income taxes		37		35
Net (Loss)	$	(41)	$	(46)

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Business Segment Reporting (Tables)

12 Months Ended

Dec. 31, 2018

Business Segment Reporting [Abstract]

Schedule Of Information For Continuing Operations For Each Reportable Segment And Other Operations And Headquarters

	Year Ended December 31,
(In millions)	2018		2017		2016
Revenue:
Terminix	$	1,655	$	1,541	$	1,524
ServiceMaster Brands		244		212		200
Reportable Segment Revenue	$	1,899	$	1,754	$	1,724
Corporate		1		2		2
Total Revenue	$	1,900	$	1,755	$	1,726
Reportable Segment Adjusted EBITDA:(1)
Terminix	$	333	$	330	$	372
ServiceMaster Brands		89		87		79
Reportable Segment Adjusted EBITDA	$	422	$	417	$	450
Identifiable Assets:
Terminix	$	3,162	$	2,821	$	2,820
ServiceMaster Brands		491		489		480
Reportable Segment Identifiable Assets	$	3,653	$	3,310	$	3,300
Corporate		1,370		917		808
Total Identifiable Assets	$	5,023	$	4,228	$	4,109
Depreciation & Amortization Expense:
Terminix	$	59	$	58	$	58
ServiceMaster Brands		8		7		7
Reportable Segment Depreciation & Amortization Expense	$	67	$	65	$	65
Corporate		24		21		15
Total Depreciation & Amortization Expense(2)	$	91	$	86	$	80
Capital Expenditures:
Terminix	$	12	$	12	$	11
ServiceMaster Brands		2		2		2
Reportable Segment Capital Expenditures	$	14	$	15	$	13
Corporate		34		53		33
Total Capital Expenditures	$	49	$	68	$	46

________________________________

Presented below is a reconciliation of Net (Loss) Income to Reportable Segment Adjusted EBITDA

Schedule Of Reconciliation Of Net Income (Loss) To Reportable Segment Adjusted EBITDA

	Year Ended December 31,
(In millions)	2018		2017		2016
Net (Loss) Income	$	(41)	$	510	$	155
Unallocated corporate expenses		(9)		(1)		3
Costs historically allocated to American Home Shield		33		44		42
Depreciation and amortization expense		91		86		80
Acquisition-related costs		5		—		1
401(k) Plan corrective contribution		—		(3)		2
Fumigation related matters		3		4		93
Insurance reserve adjustment		—		—		23
Non-cash stock-based compensation expense		14		10		12
Restructuring charges		17		21		15
Gain on sale of Merry Maids branches		—		—		(2)
Non-cash impairment of software and other related costs		—		2		1
Mark-to-market loss on investment in frontdoor, inc.		249		—		—
Gain from discontinued operations, net of income taxes		(122)		(169)		(153)
Provision (benefit) for income taxes		37		(242)		(5)
Loss on extinguishment of debt		10		6		32
Interest expense		133		150		153
Other non-operating expenses		—		—		—
Reportable Segment Adjusted EBITDA	$	422	$	417	$	450

___________________________________

There are no adjustments necessary to reconcile total depreciation and amortization as presented in the business segment table to consolidated totals. Amortization of debt issue costs is not included in the business segment table. See Note 5 to the consolidated financial statements for information relating to segment goodwill.

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Goodwill and Intangible Assets (Tables)

12 Months Ended

Dec. 31, 2018

Goodwill and Intangible Assets [Abstract]

Schedule Of Goodwill Balances For Continuing Operations By Reportable Segment And For Other Operations And Headquarters

			Franchise
(In millions)	Terminix		Services Group		Total
Balance as of December 31, 2016	$	1,601	$	175	$	1,776
Acquisitions		2		—		2
Other (1)		1		—		2
Balance as of December 31, 2017	$	1,605	$	176	$	1,780
Acquisitions		179		—		179
Other (1)		(2)		—		(2)
Balance as of December 31, 2018	$	1,781	$	175	$	1,956

____________________________________

Reflects the impact of foreign exchange rates.

Schedule Of Other Intangible Asset Balances For Continuing Operations

	As of December 31, 2018						As of December 31, 2017
			Accumulated						Accumulated
(In millions)	Gross		Amortization		Net		Gross		Amortization		Net
Trade names(1)	$	1,482	$	—	$	1,482	$	1,468	$	—	$	1,468
Customer relationships		469		(406)		64		417		(395)		22
Franchise agreements		88		(73)		15		88		(70)		18
Other		62		(35)		27		49		(30)		19
Total	$	2,101	$	(513)	$	1,588	$	2,022	$	(496)	$	1,526

___________________________________

(1) Not subject to amortization.

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Income Taxes (Tables)

12 Months Ended

Dec. 31, 2018

Income Taxes [Abstract]

Reconciliation Of Unrecognized Tax Benefits

	Year Ended December 31,
(In millions)	2018		2017		2016
Gross unrecognized tax benefits at beginning of period	$	14	$	13	$	16
Increases in tax positions for prior years		—		—		—
Decrease in tax positions for prior years		—		—		(5)
Increases in tax positions for current year		3		3		3
Lapse in statute of limitations		(1)		(1)		(1)
Gross unrecognized tax benefits at end of period	$	15	$	14	$	13

Components Of Income (Loss) From Continuing Operations Before Income Taxes

	Year Ended December 31,
(In millions)	2018		2017		2016
U.S.	$	(130)	$	94	$	(5)
Foreign		4		5		3
Income from Continuing Operations before Income Taxes	$	(126)	$	99	$	(2)

Reconciliation Of Effective Income Tax Rate

	Year Ended December 31,
	2018		2017		2016
Tax at U.S. federal statutory rate	21.0	%	35.0	%	35.0	%
State and local income taxes, net of U.S. federal benefit	(7.1)		5.7		(297.8)
Tax credits	1.5		(1.3)		91.5
Investment in frontdoor, inc. mark-to-market adjustment	(41.5)		—		—
Other permanent items	(2.1)		1.8		(156.1)
U.S. Tax Reform rate change(1)	(2.7)		(273.6)		—
Remeasurement of prior year tax positions	(0.9)		—		205.1
Excess tax benefits from stock-based compensation	1.1		(14.5)		274.0
Other, including foreign rate differences and reserves	1.7		1.4		51.9
Effective rate	(29.1)	%	(245.6)	%	203.5	%

___________________________________

(1) Deferred income taxes in the consolidated statements of financial position at December 31, 2017, were remeasured for the change in the U.S. income tax rate through income tax expense (see discussion on U.S. Tax Reform). This one-time beneficial rate change adjustment for $271 million includes $11 million in state income tax expense for December 31, 2017 and $3 million additional tax expense for December 31, 2018.

Income Tax Expense From Continuing Operations

	Year Ended December 31,
(In millions )	2018		2017		2016
Current:
U.S. federal	$	23	$	(14)	$	(28)
Foreign		1		3		2
State and local		6		5		4
		29		(6)		(22)
Deferred:
U.S. federal		1		(242)		14
Foreign		1		2		(2)
State and local		6		4		5
		8		(235)		17
(Benefit) provision for income taxes	$	37	$	(242)	$	(5)

Deferred Tax Balances

	As of December 31,
(In millions)	2018		2017
Long-term deferred tax assets (liabilities):
Intangible assets(1)	$	(471)	$	(446)
Property and equipment		(25)		(22)
Prepaid expenses and deferred customer acquisition costs		(20)		(8)
Receivables allowances		5		9
Self-insured claims and related expenses		7		7
Accrued liabilities		22		13
Other long-term obligations		(6)		(12)
Net operating loss and tax credit carryforwards		15		19
Less valuation allowance		(11)		(11)
Net Long-term deferred tax liability	$	(484)	$	(451)

___________________________________

(1) The deferred tax liability relates primarily to the difference in the tax versus book basis of intangible assets. We had $505 million and $507 million of deferred tax liability included in this net deferred tax liability as of December 31, 2018 and 2017, respectively, that will not actually be paid unless certain business units of the Company are sold.

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Acquisitions (Tables)

12 Months Ended

Dec. 31, 2018

Acquisitions [Abstract]

Schedule Of Supplemental Cash Flow Information Regarding Acquisitions

	Year Ended December 31,
(In millions)	2018		2017		2016
Assets acquired	$	284	$	16	$	44
Liabilities assumed		(30)		—		—
Net assets acquired(1)	$	254	$	16	$	43
Net cash paid	$	191	$	13	$	34
Seller financed debt		64		3		9
Purchase price	$	254	$	16	$	43

___________________________________

(1) Includes approximately $15 million of deferred tax liabilities recognized as a result of tax basis differences in intangible assets.

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Discontinued Operations (Tables)

12 Months Ended

Dec. 31, 2018

Discontinued Operations [Abstract]

Financial Information for Discontinued Operations

The operating results of discontinued operations are as follows:

	Year Ended December 31,
(In millions)	2018		2017		2016
Revenue	$	979	$	1,157	$	1,020
Cost of services rendered and products sold		534		591		524
Operating expenses(1)		282		296		257
Interest and net investment income		(1)		(2)		(5)
Income before income taxes		164		272		243
Provision for income taxes		43		103		90
Gain from discontinued operations, net of income taxes	$	122	$	169	$	153

___________________________________

(1) Includes spin-off transaction costs incurred of $35 million and $13 million for the years ended December 31, 2018 and 2017, respectively.

The following table presents the aggregate carrying amount of the major classes of assets and liabilities of discontinued operations. At December 31, 2017, these balances reflect the historical assets and liabilities of the American Home Shield business, which was spun off in the year ended December 31, 2018.

(In millions)
Assets of Discontinued Operations:		December 31, 2017
Cash and cash equivalents	$	282
Receivables, net		408
Inventories and other current assets		50
Current assets of discontinued operations		740
Property and equipment, net		35
Goodwill		476
Intangible assets, net		165
Other long-term assets		2
Total Assets of Discontinued Operations	$	1,418
Liabilities of Discontinued Operations:
Accounts payable	$	34
Accrued liabilities:
Payroll and related expenses		7
Self-insured claims and related expenses		57
Accrued interest payable		1
Other		13
Deferred revenue		573
Current portion of long-term debt		9
Total Current Liabilities		693
Deferred taxes		42
Other long-term obligations		2
Total Liabilities of Discontinued Operations	$	737

___________________________________

The following selected financial information of American Home Shield is included in the statements of cash flows:

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Restructuring Charges (Tables)

12 Months Ended

Dec. 31, 2018

Restructuring Charges [Abstract]

Schedule Of Restructuring Charges

	Year Ended December 31,
(In millions)	2018		2017		2016
Terminix(1)	$	2	$	2	$	7
ServiceMaster Brands(2)		1		1		—
Corporate(3)		7		2		5
Leadership transition(4)		—		11		—
Global Service Center relocation(5)		8		5		3
Total restructuring charges	$	17	$	21	$	15

___________________________________

(1) For the years ended December 31, 2018, 2017 and 2016, these charges include $2 million, $2 million and $4 million, respectively, of lease termination and severance costs driven by Terminix’s branch optimization program. Of this amount $1 million was unpaid and accrued as of December 31, 2018. For the year ended December 31, 2016, these charges include $1 million of severance costs and $3 million of stock-based compensation expense due to the modification of non-vested stock options and RSUs as part of the severance agreement with the former president of Terminix.

(2) Represents severance and other costs related to the reorganization of ServiceMaster Brands.  

(3) We have historically made changes on an ongoing basis to enhance capabilities and reduce costs in our corporate functions that provide company-wide administrative services for our operations. In 2017, we began taking actions to enhance capabilities and align our corporate functions with those required to support our strategic needs as two stand-alone companies in anticipation of the American Home Shield spin-off. For the years ended December 31, 2018, 2017 and 2016, these charges include severance and other costs of $3 million, $2 million and $2 million, respectively. For the year ended December 31, 2018, these charges also included $4 million of costs incurred due to the Separation that were not included in discontinued operations. For the year ended December 31, 2016, these charges include professional fees of $2 million and accelerated depreciation of $2 million related to the early termination of a long-term human resources outsourcing agreement. Of this amount, $1 million was unpaid and accrued as of December 31, 2018.

(4) For the year ended December 31, 2017, these charges include $5 million of severance costs and $5 million of stock-based compensation expense as part of the severance agreements with the former CEO and CFO. Of this amount, $2 million was unpaid and accrued as of December 31, 2018.

(5) For the year ended December 31, 2018, these charges include future rent of $7 million and $1 million of professional and other fees.  For the year ended December 31, 2017, these charges include accelerated depreciation of $2 million, redundant rent expense of $2 million and a $1 million loss recorded on the sale of an asset related to the relocation of the Company’s corporate headquarters, which we refer to as our Global Service Center. For the year ended December 31, 2016, represents impairment charges of $1 million and professional fees and other costs of $1 million related to the relocation of the Company’s Global Service Center. Of this amount, $4 million was unpaid and accrued as of December 31, 2018.

Schedule Of Reconciliation Of The Beginning And Ending Balances Of Accrued Restructuring Charges

	Accrued
	Restructuring
(In millions)	Charges
Balance as of December 31, 2016	$	3
Costs incurred		21
Costs paid or otherwise settled		(17)
Balance as of December 31, 2017		6
Costs incurred		17
Costs paid or otherwise settled		(17)
Balance as of December 31, 2018	$	7

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Commitments and Contingencies (Tables)

12 Months Ended

Dec. 31, 2018

Accrued Self-Insured Claims, Net [Member]

Commitments and Contingencies [Line Items]

Schedule Of Reconciliation Of Beginning And Ending Accrued Self-Insured Claims

	Accrued
	Self-insured
(In millions)	Claims, Net
Balance as of December 31, 2016	$	120
Provision for self-insured claims		36
Cash payments		(42)
Balance as of December 31, 2017		115
Provision for self-insured claims		29
Cash payments		(33)
Balance as of December 31, 2018	$	111

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Long-Term Debt (Tables)

12 Months Ended

Dec. 31, 2018

Long-Term Debt [Abstract]

Schedule Of Long-Term Debt

	As of December 31,
(In millions)	2018		2017
Senior secured term loan facility maturing in 2023(1)	$	637	$	1,615
5.125% notes maturing in 2024(2)		740		739
Revolving credit facility maturing in 2021		—		—
7.10% notes maturing in 2018(3)		—		79
7.45% notes maturing in 2027(4)		172		169
7.25% notes maturing in 2038(4)		42		42
Vehicle capital leases(5)		90		90
Other(6)		94		45
Less current portion		(49)		(136)
Total long-term debt	$	1,727	$	2,642

___________________________________

(1) As of December 31,  2018 and 2017, presented net of $5 million and $16 million, respectively, in unamortized debt issuance costs and $1 million and $3 million, respectively, in unamortized original issue discount paid as described below under “––Term Loan Facility.”

(2) As ofDecember 31, 2018 and 2017, presented net of $10 million and $11 million, respectively, in unamortized debt issuance costs as described below under “––2024 Notes.”

(3) On March 1, 2018, we paid $79 million upon their maturity.

(4) As of December 31, 2018 and 2017, collectively presented net of $33 million and $36 million, respectively, of unamortized fair value adjustments related to purchase accounting, which increases the effective interest rate from the coupon rates shown above.

(5) We have entered into the Fleet Agreement which, among other things, allows us to obtain fleet vehicles through a leasing program. All leases under the Fleet Agreement are capital leases for accounting purposes. The lease rental payments include an interest component calculated using a variable rate based on one-month LIBOR plus other contractual adjustments and a borrowing margin totaling 2.45%.

(6) As of December 3, 2018, includes approximately $82 million of future payments in connection with our acquisitions of Copesan and other companies as further described in Note 7.

Schedule of Interest Rate Swap Agreements

			Weighted
	Notional		Average Fixed
(In millions)	Amount		Rate(1)
Interest rate swap agreements in effect as of December 31, 2016	$	650	1.493	%
Terminated		—
Entered into effect		—
Interest rate swap agreements in effect as of December 31, 2017		650	1.493	%
Terminated		—
Entered into effect		—
Interest rate swap agreements in effect as of December 31, 2018	$	650	1.493	%

___________________________________

(1) Before the application of the applicable borrowing margin.

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Cash and Marketable Securities (Tables)

12 Months Ended

Dec. 31, 2018

Cash and Marketable Securities [Abstract]

Schedule Of Amortized Cost, Fair Value And Gross Unrealized Gains And Losses Of The Company's Short- And Long-Term Investments In Debt And Equity Securities

			Gross Realized		Gross Realized
	Amortized		and Unrealized		and Unrealized		Fair
(In millions)	Cost		Gains		Losses		Value
Available-for-sale securities, December 31, 2018:
Debt securities	$	4	$	—	$	—	$	4
Equity securities		15		1		—		16
Total securities	$	19	$	1	$	—	$	21
Available-for-sale securities, December 31, 2017:
Debt securities	$	4	$	—	$	—	$	4
Equity securities		14		3		—		17
Total securities	$	18	$	3	$	—	$	21

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Comprehensive (Loss) Income (Tables)

12 Months Ended

Dec. 31, 2018

Comprehensive (Loss) Income [Abstract]

Summary Of The Activity In Other Comprehensive Income (Loss), Net Of The Related Tax Effects

				Unrealized
				Gains on		Foreign
		Unrealized		Available		Currency
	(Losses) Gains on			-for-Sale		Translation
(In millions)		Derivatives		Securities		(Loss) Gain		Total
Balance as of December 31, 2016		$	12	$	1	$	(15)	$	(3)
Other comprehensive income before reclassifications:
Pre-tax amount			—		2		3		5
Tax provision			—		1		—		1
After-tax amount			—		1		3		4
Amounts reclassified from accumulated other comprehensive (loss) income(1)			4		—		—		4
Net current period other comprehensive loss			4		1		3		8
Balance as of December 31, 2017		$	16	$	2	$	(12)	$	5
Reclassification of unrealized gain/loss on equity securities			—		(2)		—		(2)
Reclassification of tax rate change			3		1		—		4
As revised, January 1, 2018		$	19	$	—	$	(12)	$	7
Other comprehensive income before reclassifications:
Pre-tax amount			4		—		(3)		1
Tax provision			1		—		—		1
After-tax amount			3		—		(3)		—
Amounts reclassified from accumulated other comprehensive income(1)			(3)		—		—		(3)
Net current period other comprehensive income			1		—		(3)		(3)
Balance as of December 31, 2018		$	20	$	—	$	(15)	$	5

___________________________________

(1) Amounts are net of tax. See reclassifications out of accumulated other comprehensive income below for further details.

Schedule Of Reclassifications Out Of Accumulated Other Comprehensive Income (Loss)

	Amounts Reclassified from Accumulated
	Other Comprehensive Income
	As of December 31,						Consolidated Statements of Operations
(In millions)	2018		2017		2016		and Comprehensive (Loss) Income Location
Gains (losses) on derivatives:
Fuel swap contracts	$	3	$	3	$	(4)	Cost of services rendered and products sold
Interest rate swap contracts		1		(8)		(7)	Interest expense
Net losses on derivatives		4		(6)		(11)
Impact of income taxes		(1)		2		4	Provision for income taxes
Total reclassifications related to derivatives	$	3	$	(4)	$	(7)
Gains on available-for-sale securities	$	—	$	—	$	3	Interest and net investment income
Impact of income taxes		—		—		(1)	Provision for income taxes
Total reclassifications related to securities	$	—	$	—	$	2
Total reclassifications for the period	$	3	$	(4)	$	(5)

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Supplemental Cash Flow Information (Tables)

12 Months Ended

Dec. 31, 2018

Supplemental Cash Flow Information [Abstract]

Schedule Of Supplemental Information Relating To The Unaudited Condensed Consolidated Statements Of Cash Flows

	Year Ended December 31,
(In millions)	2018		2017		2016
Cash paid for or (received from):
Interest expense(1)	$	123	$	134	$	133
Interest and dividend income		(2)		(1)		—
Income taxes, net of refunds		52		109		72

(1) For the year ended December 31, 2016, excludes $10 million paid in connection with the termination of interest rate swap agreements.

As of December 31, 2018, Cash and cash equivalents of $224 million and Restricted cash of $89 million as presented on the consolidated statements of financial position represent the amounts comprising Cash and cash equivalents and restricted cash of $313 million presented on the consolidated statements of cash flows. As of December 31, 2017, Cash and cash equivalents of $192 million and Restricted cash of $89 million as presented on the consolidated statements of financial position and cash related to discontinued operations of $282 million represent the amounts comprising Cash and cash equivalents and restricted cash of $563 million presented on the consolidated statements of cash flows.

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Stock-Based Compensation (Tables)

12 Months Ended

Dec. 31, 2018

Stock-Based Compensation [Abstract]

Schedule Of Assumptions Used To Estimate Value Of Each Option Award

	Year Ended December 31,
Assumption	2018		2017		2016
Expected volatility	25.9	%	27.7	%	32.3	%
Expected dividend yield	0.0	%	0.0	%	0.0	%
Expected life (in years)	6.3		6.3		6.3
Risk-free interest rate	2.63% - 2.94	%	1.83% - 2.29	%	1.25% - 1.46	%

Summary Of Option Activity Under The MSIP

						Weighted Avg.
					Aggregate	Remaining
		Weighted Avg.			Intrinsic	Contractual
	Stock	Exercise			Value	Term
	Options	Price			(in millions)	(in years)
Total outstanding, December 31, 2017	1,125,162	$	34.84	$	18	8.15
Granted to employees	502,004	$	55.18
Equitable Adjustment	581,231	$	29.48
Exercised	(232,527)	$	27.41
Forfeited	(624,641)	$	38.21
Expired	(8,386)	$	39.55
Total outstanding, December 31, 2018	1,342,843	$	29.34	$	10	8.01
Total exercisable, December 31, 2018	329,287	$	21.81	$	5	6.64

Summary Of RSU Activity Under The MSIP

		Weighted Avg.
		Grant Date
	RSUs	Fair Value
Total outstanding, December 31, 2017	571,924	$	39.26
Granted to employees	354,931	$	52.40
Equitable Adjustment	147,082	$	32.06
Vested	(306,145)	$	36.09
Forfeited	(241,048)	$	41.19
Total outstanding, December 31, 2018	526,744	$	35.75

Summary Of Performance Share Activity Under The Omnibus Incentive Plan

		Weighted Avg.
	Performance	Grant Date
	Shares	Fair Value
Total outstanding, December 31, 2017	93,928	$	38.86
Forfeited	(93,928)	$	38.86
Total outstanding, December 31, 2018	—	$	—

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Fair Value Measurements (Tables)

12 Months Ended

Dec. 31, 2018

Fair Value Measurements [Abstract]

Schedule Of The Carrying Amount And Estimated Fair Value Of The Company's Financial Instruments That Are Recorded At Fair Value On A Recurring Basis

				Estimated Fair Value Measurements
				Quoted		Significant
				Prices In		Other		Significant
				Active		Observable		Unobservable
	Statement of Financial	Carrying		Markets		Inputs		Inputs
(In millions)	Position Location	Value		(Level 1)		(Level 2)		(Level 3)
As of December 31, 2018:
Financial Assets:
Deferred compensation trust assets	Long-term marketable securities	$	13	$	13	$	—	$	—
Investment in Frontdoor	Investment in frontdoor, inc.		445		—		445		—
Investments in marketable securities	Long-term marketable securities		8		8		—		—
Interest rate swap contracts	Other assets		30		—		30		—
Total financial assets		$	496	$	21	$	475	$	—
Financial Liabilities:
Fuel swap contracts	Other accrued liabilities	$	4	$	—	$	—	$	4
Total financial liabilities		$	4	$	—	$	—	$	4
As of December 31, 2017:
Financial Assets:
Deferred compensation trust assets	Long-term marketable securities	$	12	$	12	$	—	$	—
Investments in marketable securities	Long-term marketable securities		9		9				—
Fuel swap contracts	Prepaid expenses and other assets and Other assets		3		—		—		3
Interest rate swap contracts	Other assets		25		—		25		—
Total financial assets		$	49	$	21	$	25	$	3

Schedule Of Reconciliation Of The Beginning And Ending Fair Values Of Financial Instruments Valued Using Significant Unobservable Inputs (Level 3) On A Recurring Basis

	Fuel Swap
	Contract
	Assets
(In millions)	(Liabilities)		Location of Loss included in Earnings
Balance as of December 31, 2016	$	5
Total (losses) gains (realized and unrealized)
Included in earnings		3	Cost of services rendered and products sold
Included in other comprehensive income		(2)
Settlements		(3)
Balance as of December 31, 2017		3
Total gains (losses) (realized and unrealized)
Included in earnings		3	Cost of services rendered and products sold
Included in other comprehensive income		(7)
Settlements		(3)
Balance as of December 31, 2018	$	(4)

Schedule Of Level 3 Financial Instruments

	Fair Value		Valuation			Weighted
	(in millions)		Technique	Unobservable Input	Range	Average
As of December 31, 2018:
Fuel swap contracts	$	(4)	Discounted Cash Flows	Forward Unleaded Price per Gallon(1)	$2.09 - $2.43	$	2.26
As of December 31, 2017:
Fuel swap contracts	$	3	Discounted Cash Flows	Forward Unleaded Price per Gallon(1)	$2.43 - $2.90	$	2.66

___________________________________

(1) Forward prices per gallon were derived from third-party market data providers. A decrease in the forward price would result in an increase in the fair value liability of the fuel swap contracts.

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Earnings Per Share (Tables)

12 Months Ended

Dec. 31, 2018

Earnings Per Share [Abstract]

Schedule Of Reconciliation Of The Amounts Included In The Computation Of Basic Earnings Per Share From Continuing Operations And Diluted Earnings Per Share From Continuing Operations

	Year Ended December 31,
(In millions, except per share data)	2018		2017		2016
(Loss) income from continuing operations	$	(163)	$	341	$	2
Weighted-average common shares outstanding		135.5		134.4		135.3
Effect of dilutive securities:
RSUs		—		0.1		0.2
Stock options(1)		—		0.9		1.8
Weighted-average common shares outstanding - assuming dilution		135.5		135.4		137.3
Basic (loss) earnings per share from continuing operations	$	(1.20)	$	2.54	$	0.01
Diluted (loss) earnings per share from continuing operations	$	(1.20)	$	2.52	$	0.01

___________________________________

(1) Options to purchase 0.9 million and 0.3 million shares for the years ended December 31, 2017 and 2016, respectively, were not included in the diluted earnings per share calculation because their effect would have been anti-dilutive.

Securities are not included in the table in periods when antidilutive. For the year ended December 31, 2018, weighted average potentially dilutive shares from RSUs of 0.2 million and weighted average potentially dilutive shares from stock options of 0.4 million with a weighted average exercise price of $29.34 were excluded from the dilutive (loss) earnings per share calculation due to the antidilutive effect such shares would have had on net loss per common share.

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Basis of Presentation (Narrative) (Details)		3 Months Ended	9 Months Ended	12 Months Ended
	Oct. 01, 2018	Dec. 31, 2018 segment	Sep. 30, 2018 segment	Dec. 31, 2018 segment item shares
Number of reportable segments | segment		2	3	2
Frontdoor, inc. [Member]
Pro rata dividend to the Company's stockholders, percent of outstanding shares of common stock	80.20%
Number of shares of Parent common stock exchanged for shares of Spinoff Company | item				2
Distributed shares of common stock				67,781,527
Shares of common stock retained by Company				16,734,092
Percent of common stock retained by Company				19.80%

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Significant Accounting Policies (Narrative) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016	Jan. 01, 2019	Jan. 01, 2018
Significant Accounting Policies [Line Items]
Advertising expense	$ 85	$ 71	$ 66
Depreciation of property and equipment, including depreciation of assets held under capital leases	73	68	53
Impairment charge		2	1
Goodwill	1,956	1,780	1,776
Indefinite-lived trade names	1,482	1,468
Other intangible assets	106	59
Equity Restrictions	23
Accounting Standards Update 2018-02 [Member]
Significant Accounting Policies [Line Items]
Adjustment to equity					$ 4
Accounting Standards Update 2016-01 [Member]
Significant Accounting Policies [Line Items]
Reclassification from OCI to Retained Earnings related to unrealized gains and losses on available-for-sale equity securities	2
Subsequent Event [Member] | ASU 2018-10 and ASU 2018-11 [Member]
Significant Accounting Policies [Line Items]
Operating Lease, Liability				$ 230
Operating Lease, Right-of-Use Asset				$ 195
Trade Names [Member]
Significant Accounting Policies [Line Items]
Goodwill and trade name impairment	$ 0	$ 0	$ 0

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Significant Accounting Policies (Schedule Of Property And Equipment) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017
Property, Plant and Equipment [Line Items]
Gross Property and equipment	$ 521	$ 480
Less accumulated depreciation	(320)	(277)
Net Property and Equipment	201	202
Land [Member]
Property, Plant and Equipment [Line Items]
Gross Property and equipment	5	4
Buildings And Improvements [Member]
Property, Plant and Equipment [Line Items]
Gross Property and equipment	$ 47	50
Buildings And Improvements [Member] | Minimum [Member]
Property, Plant and Equipment [Line Items]
Estimated Useful Lives	10 years
Buildings And Improvements [Member] | Maximum [Member]
Property, Plant and Equipment [Line Items]
Estimated Useful Lives	40 years
Technology And Communications [Member]
Property, Plant and Equipment [Line Items]
Gross Property and equipment	$ 208	190
Technology And Communications [Member] | Minimum [Member]
Property, Plant and Equipment [Line Items]
Estimated Useful Lives	3 years
Technology And Communications [Member] | Maximum [Member]
Property, Plant and Equipment [Line Items]
Estimated Useful Lives	7 years
Machinery, Production Equipment And Vehicles [Member]
Property, Plant and Equipment [Line Items]
Gross Property and equipment	$ 242	222
Machinery, Production Equipment And Vehicles [Member] | Minimum [Member]
Property, Plant and Equipment [Line Items]
Estimated Useful Lives	3 years
Machinery, Production Equipment And Vehicles [Member] | Maximum [Member]
Property, Plant and Equipment [Line Items]
Estimated Useful Lives	9 years
Office Equipment, Furniture And Fixtures [Member]
Property, Plant and Equipment [Line Items]
Gross Property and equipment	$ 19	$ 13
Office Equipment, Furniture And Fixtures [Member] | Minimum [Member]
Property, Plant and Equipment [Line Items]
Estimated Useful Lives	5 years
Office Equipment, Furniture And Fixtures [Member] | Maximum [Member]
Property, Plant and Equipment [Line Items]
Estimated Useful Lives	7 years

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Significant Accounting Policies (Results of the Adoption of These Standards on the Company’s Consolidated Statements of Stockholders’ Equity Previously Reported) (Details) - USD ($) $ in Millions	Dec. 31, 2018	Jan. 01, 2018	Dec. 31, 2017	Dec. 31, 2016	Dec. 31, 2015
Stockholders' equity	$ 2,204		$ 1,167	$ 686	$ 545
Accumulated Other Comprehensive Income (Loss) [Member]
Stockholders' equity	5	$ 7	5	(3)	(21)
Accumulated Other Comprehensive Income (Loss) [Member] | Under Prior Revenue Recognition Guidance [Member]
Stockholders' equity			5
Accumulated Other Comprehensive Income (Loss) [Member] | Accounting Standards Update 2016-01 [Member]
Stockholders' equity		(2)
Accumulated Other Comprehensive Income (Loss) [Member] | Accounting Standards Update 2018-02 [Member]
Stockholders' equity		4
Retained Earnings (Accumulated Deficit) [Member]
Stockholders' equity	$ 156	(881)	(895)	$ (1,405)	$ (1,560)
Retained Earnings (Accumulated Deficit) [Member] | Under Prior Revenue Recognition Guidance [Member]
Stockholders' equity			$ (895)
Retained Earnings (Accumulated Deficit) [Member] | Impact of adopting ASC 606 [Member]
Stockholders' equity		16
Retained Earnings (Accumulated Deficit) [Member] | Accounting Standards Update 2016-01 [Member]
Stockholders' equity		2
Retained Earnings (Accumulated Deficit) [Member] | Accounting Standards Update 2018-02 [Member]
Stockholders' equity		$ (4)

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Revenues (Narrative) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Jan. 01, 2018	Dec. 31, 2017
Notes receivable, net of allowances	$ 42		$ 42
Revenue recognized	67
Impact of adopting ASC 606 [Member]
Adjustment to equity		$ 16
Impact to revenues	14
Accounting Standards Update 2018-02 [Member]
Adjustment to equity		4
Terminix [Member]
Capitalized Contract Cost, Net	75
Capitalized Contract Cost, Amortization	69
Capitalized Contract Cost, Impairment Loss	0
Terminix [Member] | Impact of adopting ASC 606 [Member]
Capitalized Contract Cost, Net		61
ServiceMaster Brands [Member]
Capitalized Contract Cost, Net	1	$ 1
Capitalized Contract Cost, Amortization	1
Capitalized Contract Cost, Impairment Loss	$ 0

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Revenues (Disaggregation of Revenue) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Reportable segment revenues	$ 1,900	$ 1,755	$ 1,726
Corporate Non-Segment [Member]
Reportable segment revenues	1	2	2
Residential Pest Control [Member]
Reportable segment revenues	655	613	621
Commercial Pest Control [Member]
Reportable segment revenues	317	255	255
Termite and Home Services [Member]
Reportable segment revenues	599	593	571
Royalty Fees [Member]
Reportable segment revenues	132	127	197
Commercial Clearing National Accounts [Member]
Reportable segment revenues	65	53	43
Sales of Products and Other [Member]
Reportable segment revenues	132	113	37
Terminix [Member]
Reportable segment revenues	1,655	1,541	1,524
Terminix [Member] | Residential Pest Control [Member]
Reportable segment revenues	655	613	621
Terminix [Member] | Commercial Pest Control [Member]
Reportable segment revenues	317	255	255
Terminix [Member] | Termite and Home Services [Member]
Reportable segment revenues	599	593	571
Terminix [Member] | Royalty Fees [Member]
Reportable segment revenues			77
Terminix [Member] | Sales of Products and Other [Member]
Reportable segment revenues	84	81
ServiceMaster Brands [Member]
Reportable segment revenues	244	212	200
ServiceMaster Brands [Member] | Royalty Fees [Member]
Reportable segment revenues	132	127	120
ServiceMaster Brands [Member] | Commercial Clearing National Accounts [Member]
Reportable segment revenues	65	53	43
ServiceMaster Brands [Member] | Sales of Products and Other [Member]
Reportable segment revenues	$ 48	$ 32	$ 37

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Revenues (Deferred Revenue By Segment) (Details) - USD ($) $ in Millions		Dec. 31, 2018	Dec. 31, 2017
Deferred revenue		$ 101	$ 101
ServiceMaster Brands [Member] | Royalty Arrangement [Member]
Deferred revenue		7
Operating Segment [Member]
Deferred revenue		101	90
Operating Segment [Member] | Terminix [Member]
Deferred revenue		91	$ 90
Operating Segment [Member] | ServiceMaster Brands [Member]
Deferred revenue	[1]	$ 11

[1] Includes approximately $7 million of Deferred revenue included within Other long-term obligations, primarily self-insured claims on the consolidated statement of financial position as of December 31, 2018.

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Revenues (Movement In Deferred Revenue) (Details) $ in Millions	12 Months Ended
	Dec. 31, 2018 USD ($)
Revenues[Abstract]
Balance at beginning of period	$ 101
Deferral of revenue	149
Recognition of deferred revenue	(149)
Balance at end of period	$ 101

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Revenues (Comparison of the Reported Condensed Consolidated Statement of Financial Position to the Pro-forma Amounts had the Previous Guidance Been in Effect) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016	Jan. 01, 2018
Receivables	$ 186	$ 162
Prepaid expenses and other assets	61	88
Deferred customer acquisition costs		18
Deferred customer acquisition costs	77
Total Assets	5,023	5,646
Deferred revenue	95	90
Deferred taxes	484	451
Other long-term obligations, primarily self-insured claims	182	168
Total Liabilities	666	663
Retained earnings (accumulated deficit)	156	(895)
Accumulated other comprehensive income	5	5	$ (3)	$ 7
Reportable segment revenues	1,900	1,755	1,726
Cost of services rendered and products sold	1,041	962	924
Selling and administrative expenses	555	500	462
Provision (benefit) for income taxes	37	(242)	(5)
Net Income	(41)	510	$ 155
Liabilities and Equity	5,023	$ 5,646
Under Prior Revenue Recognition Guidance [Member]
Reportable segment revenues	1,886
Cost of services rendered and products sold	1,041
Selling and administrative expenses	548
Provision (benefit) for income taxes	35
Net Income	(46)
Impact of adopting ASC 606 [Member]
Receivables	186
Prepaid expenses and other assets	61
Deferred customer acquisition costs	77
Total Assets	5,023
Deferred revenue	95
Deferred taxes	484
Other long-term obligations, primarily self-insured claims	182
Total Liabilities	2,818
Retained earnings (accumulated deficit)	156
Accumulated other comprehensive income	5
Reportable segment revenues	1,900
Cost of services rendered and products sold	1,041
Selling and administrative expenses	555
Provision (benefit) for income taxes	37
Net Income	(41)
Liabilities and Equity	5,023
Impact of adopting ASC 606 [Member] | Under Prior Revenue Recognition Guidance [Member]
Receivables	186
Prepaid expenses and other assets	74
Deferred customer acquisition costs	22
Total Assets	4,982
Deferred revenue	91
Deferred taxes	473
Other long-term obligations, primarily self-insured claims	176
Total Liabilities	2,798
Retained earnings (accumulated deficit)	141
Accumulated other comprehensive income	5
Net Income	(46)
Liabilities and Equity	$ 4,982

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Business Segment Reporting (Narrative) (Details) $ in Millions	3 Months Ended	9 Months Ended	12 Months Ended
	Dec. 31, 2018 segment customer	Sep. 30, 2018 segment	Dec. 31, 2018 USD ($) segment customer	Dec. 31, 2017 USD ($) customer	Dec. 31, 2016 USD ($) customer
Business segment reporting [Line Items]
Number of reportable segments | segment	2	3	2
Maximum percentage of revenue from customers and franchisees generated in foreign market			2.00%
Number of customers exceeding 10 percent of global sales | customer	0		0	0	0
Corporate [Member] | American Home Shield [Member]
Business segment reporting [Line Items]
Other expense | $			$ 33	$ 44	$ 42

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Business Segment Reporting (Schedule Of Information For Continuing Operations For Each Reportable Segment And Other Operations And Headquarters) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Segment Reporting Information [Line Items]
Revenue	$ 1,900	$ 1,755	$ 1,726
Reportable Segment Adjusted EBITDA	422	417	450
Identifiable Assets	5,023	5,646
Depreciation & Amortization Expense	91	86	80
Capital Expenditures	49	68	46
Continuing Operations [Member]
Segment Reporting Information [Line Items]
Identifiable Assets	5,023	4,228	4,109
Operating Segment [Member]
Segment Reporting Information [Line Items]
Revenue	1,899	1,754	1,724
Reportable Segment Adjusted EBITDA	422	417	450
Identifiable Assets	3,653	3,310	3,300
Depreciation & Amortization Expense	67	65	65
Capital Expenditures	14	15	13
Terminix [Member]
Segment Reporting Information [Line Items]
Revenue	1,655	1,541	1,524
Terminix [Member] | Operating Segment [Member]
Segment Reporting Information [Line Items]
Revenue	1,655	1,541	1,524
Reportable Segment Adjusted EBITDA	333	330	372
Identifiable Assets	3,162	2,821	2,820
Depreciation & Amortization Expense	59	58	58
Capital Expenditures	12	12	11
ServiceMaster Brands [Member]
Segment Reporting Information [Line Items]
Revenue	244	212	200
ServiceMaster Brands [Member] | Operating Segment [Member]
Segment Reporting Information [Line Items]
Revenue	244	212	200
Reportable Segment Adjusted EBITDA	89	87	79
Identifiable Assets	491	489	480
Depreciation & Amortization Expense	8	7	7
Capital Expenditures	2	2	2
Corporate [Member]
Segment Reporting Information [Line Items]
Revenue	1	2	2
Identifiable Assets	1,370	917	808
Depreciation & Amortization Expense	24	21	15
Capital Expenditures	$ 34	$ 53	$ 33

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Business Segment Reporting (Schedule Of Reconciliation Of Net Income (Loss) To Reportable Segment Adjusted EBITDA) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Reconciliation of Reportable Segment Adjusted EBITDA to Net Income (Loss)
Net Income	$ (41)	$ 510	$ 155
Depreciation and amortization expense	91	86	80
Acquisition-related costs	5		1
401(k) Plan corrective contribution		(3)	2
Fumigation related matters	3	4	93
Insurance reserve adjustment			23
Non-cash stock-based compensation expense	14	10	12
Restructuring charges	17	21	15
Gain on sale of Merry Maids branches			(2)
Non-cash impairment of software and other related costs		2	1
Mark-to-market loss on investment in frontdoor, inc.	249
Gain from discontinued operations, net of income taxes	(122)	(169)	(153)
Provision (benefit) for income taxes	37	(242)	(5)
Loss on extinguishment of debt	10	6	32
Interest expense	133	150	153
Reportable Segment Adjusted EBITDA	422	417	450
Operating Segment [Member]
Reconciliation of Reportable Segment Adjusted EBITDA to Net Income (Loss)
Depreciation and amortization expense	67	65	65
Reportable Segment Adjusted EBITDA	422	417	450
Terminix [Member] | Operating Segment [Member]
Reconciliation of Reportable Segment Adjusted EBITDA to Net Income (Loss)
Depreciation and amortization expense	59	58	58
Reportable Segment Adjusted EBITDA	333	330	372
American Home Shield [Member]
Reconciliation of Reportable Segment Adjusted EBITDA to Net Income (Loss)
Costs historically allocated to American Home Shield	33	44	42
Corporate [Member]
Reconciliation of Reportable Segment Adjusted EBITDA to Net Income (Loss)
Net Income	(9)	(1)	3
Depreciation and amortization expense	$ 24	$ 21	$ 15

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Goodwill and Intangible Assets (Narrative) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Indefinite-lived Intangible Assets [Line Items]
Accumulated impairment losses recorded in continuing operations	$ 0	$ 0	$ 0
Amortization expense	18	18	27
Amortization expense, 2019	20
Amortization expense, 2020	18
Amortization expense, 2021	17
Amortization expense, 2022	15
Amortization expense, 2023	12
Trade Names [Member]
Indefinite-lived Intangible Assets [Line Items]
Goodwill and trade name impairment	$ 0	$ 0	$ 0

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Goodwill and Intangible Assets (Schedule Of Goodwill Balances For Continuing Operations By Reportable Segment And For Other Operations And Headquarters) (Details) - USD ($) $ in Millions		12 Months Ended
		Dec. 31, 2018	Dec. 31, 2017
Goodwill balances by segment for continuing operations
Balance at the beginning of the period		$ 1,780	$ 1,776
Acquisitions		179	2
Other	[1]	(2)	2
Balance at the end of the period		1,956	1,780
Terminix [Member]
Goodwill balances by segment for continuing operations
Balance at the beginning of the period		1,605	1,601
Acquisitions		179	2
Other	[1]	(2)	1
Balance at the end of the period		1,781	1,605
Franchise Services Group [Member]
Goodwill balances by segment for continuing operations
Balance at the beginning of the period		176	175
Balance at the end of the period		$ 175	$ 176

[1] Reflects the impact of foreign exchange rates.

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Goodwill and Intangible Assets (Schedule Of Other Intangible Asset Balances For Continuing Operations) (Details) - USD ($) $ in Millions		Dec. 31, 2018	Dec. 31, 2017
Finite Lived and Indefinite Lived Intangible Assets by Major Class [Line Items]
Gross		$ 2,101	$ 2,022
Accumulated Amortization		(513)	(496)
Net		1,588	1,526
Customer Relationships [Member]
Finite Lived and Indefinite Lived Intangible Assets by Major Class [Line Items]
Gross		469	417
Accumulated Amortization		(406)	(395)
Net		64	22
Franchise Agreements [Member]
Finite Lived and Indefinite Lived Intangible Assets by Major Class [Line Items]
Gross		88	88
Accumulated Amortization		(73)	(70)
Net		15	18
Other [Member]
Finite Lived and Indefinite Lived Intangible Assets by Major Class [Line Items]
Gross		62	49
Accumulated Amortization		(35)	(30)
Net		27	19
Trade Names [Member]
Finite Lived and Indefinite Lived Intangible Assets by Major Class [Line Items]
Gross	[1]	1,482	1,468
Net	[1]	$ 1,482	$ 1,468

[1] Not subject to amortization.

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Income Taxes (Narrative) (Details) $ in Millions	12 Months Ended
	Dec. 31, 2018 USD ($) item	Dec. 31, 2017 USD ($)	Dec. 31, 2016 USD ($)	Dec. 31, 2015 USD ($)
Income Taxes [Abstract]
Effective Income Tax Rate Reconciliation, at Federal Statutory Income Tax Rate, Percent	21.00%	35.00%	35.00%
Income tax remeasurement from tax rate change	$ 3	$ (271)
One-time transition tax liability for the deemed distribution of earnings from our foreign subsidiaries		1
Unrecognized tax benefits	15	14	$ 13	$ 16
Unrecognized tax benefits that would impact effective tax rate if recognized	14	13
GILTI, tax expense	1
Unrecognized tax benefits, reasonably possible decrease within the next 12 months	$ 3
Number of state tax authorities that are in the process of auditing state income tax returns of various subsidiaries | item	4
Accrued interest and penalties	$ 2	$ 2
Effective tax rate on loss from discontinued operations (as a percent)	26.00%	37.90%	37.00%
Valuation allowance for deferred tax assets	$ 11	$ 11
Deferred tax assets, net of valuation allowance, for federal and state net operating loss and capital loss carryforwards	6
Deferred tax assets, net of valuation allowance, for federal and state credit carryforwards	1
Cumulative undistributed earnings of the Company’s foreign subsidiaries		70
Transition tax, income tax provision		1
Cash associated with indefinitely reinvested foreign earnings	$ 30	$ 29

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Income Taxes (Reconciliation Of Unrecognized Tax Benefits) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Reconciliation of the beginning and ending amount of gross unrecognized tax benefits
Gross unrecognized tax benefits at beginning of period	$ 14	$ 13	$ 16
Decreases in tax positions for prior years			(5)
Increases in tax positions for current year	3	3	3
Lapse in statute of limitations	(1)	(1)	(1)
Gross unrecognized tax benefits at end of period	$ 15	$ 14	$ 13

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Income Taxes (Components Of Income (Loss) From Continuing Operations Before Income Taxes) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Components of (loss) income from continuing operations before income taxes
(Loss) Income from Continuing Operations before Income Taxes	$ (126)	$ 99	$ (2)
Continuing Operations [Member]
Components of (loss) income from continuing operations before income taxes
U.S.	(130)	94	(5)
Foreign	4	5	3
(Loss) Income from Continuing Operations before Income Taxes	$ (126)	$ 99	$ (2)

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Income Taxes (Reconciliation Of Effective Income Tax Rate) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Reconciliation of income tax computed at the U.S. federal statutory tax rate to the entity's effective income tax rate for continuing operations
Tax at U.S. federal statutory rate (as a percent)	21.00%	35.00%	35.00%
State and local income taxes, net of U.S. federal benefit (as a percent)	(7.10%)	5.70%	(297.80%)
Tax credits (as a percent)	1.50%	(1.30%)	91.50%
Investment in frontdoor, inc. mark-to-market adjustment (as a percent)	(41.50%)
Other permanent items (as a percent)	(2.10%)	1.80%	(156.10%)
U.S. Tax Reform rate change (as a percent)	(2.70%)	(273.60%)
Remeasurment of prior year tax positions (as a percent)	(0.90%)		205.10%
Excess tax benefits from stock-based compensation (as a percent)	1.10%	(14.50%)	274.00%
Other, including foreign rate differences and reserves (as a percent)	1.70%	1.40%	51.90%
Effective rate (as a percent)	(29.10%)	(245.60%)	203.50%
Income tax remeasurement from tax rate change	$ 3	$ (271)
Effective Income Tax Rate Reconciliation, State and Local Income Taxes, Amount		$ 11

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Income Taxes (Income Tax Expense From Continuing Operations) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Deferred:
Total deferred	$ 8	$ (233)	$ 20
(Benefit) provision for income taxes	37	(242)	(5)
Continuing Operations [Member]
Current:
U.S. federal	23	(14)	(28)
Foreign	1	3	2
State and local	6	5	4
Total current	29	(6)	(22)
Deferred:
U.S. federal	1	(242)	14
Foreign	1	2	(2)
State and local	6	4	5
Total deferred	8	(235)	17
(Benefit) provision for income taxes	$ 37	$ (242)	$ (5)

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Income Taxes (Deferred Tax Balances) (Details) - USD ($) $ in Millions	Dec. 31, 2018	Dec. 31, 2017
Long-term deferred tax assets (liabilities):
Intangible assets	$ (471)	$ (446)
Property and equipment	(25)	(22)
Prepaid expenses and deferred customer acquisition costs	(20)	(8)
Receivables allowances	5	9
Self-insured claims and related expenses	7	7
Accrued liabilities	22	13
Other long-term obligations	(6)	(12)
Net operating loss and tax credit carryforwards	15	19
Less valuation allowance	(11)	(11)
Net Long-term deferred tax liability	(484)	(451)
Deferred tax liability related primarily to the difference in the tax versus book basis of intangible assets	$ 505	$ 507

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Acquisitions (Narrative) (Details) $ in Millions	12 Months Ended
	Dec. 31, 2018 USD ($) item	Dec. 31, 2017 USD ($) item	Dec. 31, 2016 USD ($)
Acquisitions [Line Items]
Net purchase price	$ 254	$ 16	$ 43
Net cash paid	191	13	34
Goodwill	1,956	1,780	1,776
Acquisition related costs	$ 5	$ 0	1
Copesan Services, Inc. (“Copesan”) [Member]
Acquisitions [Line Items]
Business Acquisition, Effective Date of Acquisition	Mar. 30, 2018
Net purchase price	$ 148
Net cash paid	104
Goodwill	99
Other intangibles related to acquisitions	$ 55
Contingent consideration, term	3 years
Copesan Services, Inc. (“Copesan”) [Member] | Deferred Purchase Price [Member]
Acquisitions [Line Items]
Contingent consideration	$ 35
Copesan Services, Inc. (“Copesan”) [Member] | Earnout [Member]
Acquisitions [Line Items]
Contingent consideration	$ 10
Pest control, termite and franchise acquisitions [Member]
Acquisitions [Line Items]
Number of Businesses Acquired | item	17	4
Net purchase price	$ 86	$ 16	43
Goodwill	80	2	34
Other intangibles related to acquisitions	25	$ 13	$ 6
Average useful life for each class of definite lived intangible asset recorded for acquisitions		3 years	5 years
Pest control, termite and franchise acquisitions [Member] | Deferred Purchase Price [Member]
Acquisitions [Line Items]
Contingent consideration	$ 20
Minimum [Member] | Copesan Services, Inc. (“Copesan”) [Member]
Acquisitions [Line Items]
Average useful life for each class of definite lived intangible asset recorded for acquisitions	3 years
Minimum [Member] | Pest control, termite and franchise acquisitions [Member]
Acquisitions [Line Items]
Average useful life for each class of definite lived intangible asset recorded for acquisitions	3 years
Contingent consideration, term	1 year
Maximum [Member] | Copesan Services, Inc. (“Copesan”) [Member]
Acquisitions [Line Items]
Average useful life for each class of definite lived intangible asset recorded for acquisitions	5 years
Maximum [Member] | Pest control, termite and franchise acquisitions [Member]
Acquisitions [Line Items]
Average useful life for each class of definite lived intangible asset recorded for acquisitions	5 years
Contingent consideration, term	5 years

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Acquisitions (Schedule Of Supplemental Cash Flow Information Regarding Acquisitions) (Details) - USD ($) $ in Millions		12 Months Ended
		Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Supplemental cash flow information regarding acquisitions
Assets acquired		$ 284	$ 16	$ 44
Liabilities assumed		(30)
Net assets acquired	[1]	254	16	43
Net cash paid		191	13	34
Seller financed debt		64	3	9
Purchase price		254	$ 16	$ 43
Deferred tax liabilities		$ 15

[1] Includes approximately $15 million of deferred tax liabilities recognized as a result of tax basis differences in intangible assets.

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Discontinued Operations (Narrative) (Details) - USD ($) $ in Millions		12 Months Ended
	Oct. 01, 2018	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Details of assets and liabilities and operating results of discontinued operations
Sublease Income		$ 1
Frontdoor, inc. [Member]
Details of assets and liabilities and operating results of discontinued operations
Pro rata dividend to the Company's stockholders, percent of outstanding shares of common stock	80.20%
Shares of common stock retained by Company		16,734,092
Common stock with a fair value		$ 445
Selling and administrative expenses		1
Amount owned to Frontdoor under agreement		1
Accounts Payable Paid On Behalf Of Spin-Off Entity		2
Amount Repaid From Payment Of Accounts Payable		1
Rental income		1
Sublease Income		1
American Home Shield [Member]
Details of assets and liabilities and operating results of discontinued operations
Goodwill and indefinite lived intangible asset impairment		$ 0	$ 0	$ 0

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Discontinued Operations (Schedule Of Operating Results Of Discontinued Operations) (Details) - USD ($) $ in Millions		12 Months Ended
		Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Operating results of discontinued operations
Revenue		$ 979	$ 1,157	$ 1,020
Cost of services rendered and products sold		534	591	524
Operating expenses	[1]	282	296	257
Interest and net investment income		(1)	(2)	(5)
Income before income taxes		164	272	243
Provision for income taxes		43	103	90
Gain from discontinued operations, net of income taxes		122	169	$ 153
American Home Shield Spin-off [Member]
Operating results of discontinued operations
Spin-off transaction costs incurred		$ 35	$ 13

[1] Includes spin-off transaction costs incurred of $35 million and $13 million for the years ended December 31, 2018 and 2017, respectively.

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Discontinued Operations (Schedule Of Assets And Liabilities Of Discontinued Operations) (Details) $ in Millions	Dec. 31, 2017 USD ($)
Carrying Amounts of Assets Included as Part of Discontinued Operations:
Cash and cash equivalents	$ 282
Receivables, net	408
Inventories and other current assets	50
Current assets of discontinued operations	740
Property and equipment, net	35
Goodwill	476
Intangible assets, net	165
Other long-term assets	2
Total Assets of Discontinued Operations	1,418
Liabilities of Discontinued Operations:
Accounts payable	34
Payroll and related expenses	7
Self-insured claims and related expenses	57
Accrued interest payable	1
Other	13
Deferred revenue	573
Current portion of long-term debt	9
Total Current Liabilities	693
Deferred taxes	42
Other long-term obligations	2
Total Liabilities of Discontinued Operations	$ 737

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Restructuring Charges (Narrative) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Restructuring Charges [Abstract]
Restructuring charges	$ 17	$ 21	$ 15
Restructuring charges, net of tax	$ 13	$ 15	$ 9

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Restructuring Charges (Schedule Of Restructuring Charges) (Details) - USD ($) $ in Millions		12 Months Ended
		Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Restructuring Cost and Reserve [Line Items]
Restructuring charges		$ 17	$ 21	$ 15
Stock-based compensation expense		14	10	12
Terminix [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring charges	[1]	2	2	7
Severance costs				1
Lease termination costs		2	2	4
Unpaid and accrued costs		1
ServiceMaster Brands [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring charges	[2]	1	1
Corporate [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring charges	[3]	7	2	5
Professional fees				2
Accelerated depreciation				2
Other costs		4
Severance and other restructuring costs		3	2	2
Unpaid and accrued costs		1
Global Service Center Relocation [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring charges	[4]	8	5	3
Impairment charges				1
Operating Leases, Rent Expense		7
Professional fees		1
Accelerated depreciation			2
Professional fees, employee retention costs and other costs				1
Redundant rent expense			2
Loss on sale of asset related to the relocation of the Company's Global Service Center			1
Unpaid and accrued costs		4
Leadership Transition [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring charges	[5]		11
Severance costs			5
Stock-based compensation expense			$ 5
Unpaid and accrued costs		$ 2
Leadership Transition [Member] | Terminix [Member]
Restructuring Cost and Reserve [Line Items]
Stock-based compensation expense				$ 3

[1] For the years ended December 31, 2018, 2017 and 2016, these charges include $2 million, $2 million and $4 million, respectively, of lease termination and severance costs driven by Terminix's branch optimization program. Of this amount $1 million was unpaid and accrued as of December 31, 2018. For the year ended December 31, 2016, these charges include $1 million of severance costs and $3 million of stock-based compensation expense due to the modification of non-vested stock options and RSUs as part of the severance agreement with the former president of Terminix.

[2] Represents severance and other costs related to the reorganization of ServiceMaster Brands.

[3] We have historically made changes on an ongoing basis to enhance capabilities and reduce costs in our corporate functions that provide company-wide administrative services for our operations. In 2017, we began taking actions to enhance capabilities and align our corporate functions with those required to support our strategic needs as two stand-alone companies in anticipation of the American Home Shield spin-off. For the years ended December 31, 2018, 2017 and 2016, these charges include severance and other costs of $3 million, $2 million and $2 million, respectively. For the year ended December 31, 2018, these charges also included $4 million of costs incurred due to the Separation that were not included in discontinued operations. For the year ended December 31, 2016, these charges include professional fees of $2 million and accelerated depreciation of $2 million related to the early termination of a long-term human resources outsourcing agreement. Of this amount, $1 million was unpaid and accrued as of December 31, 2018.

[4] For the year ended December 31, 2018, these charges include future rent of $7 million and $1 million of professional and other fees. For the year ended December 31, 2017, these charges include accelerated depreciation of $2 million, redundant rent expense of $2 million and a $1 million loss recorded on the sale of an asset related to the relocation of the Company's corporate headquarters, which we refer to as our Global Service Center. For the year ended December 31, 2016, represents impairment charges of $1 million and professional fees and other costs of $1 million related to the relocation of the Company's Global Service Center. Of this amount, $4 million was unpaid and accrued as of December 31, 2018.

[5] For the year ended December 31, 2017, these charges include $5 million of severance costs and $5 million of stock-based compensation expense as part of the severance agreements with the former CEO and CFO. Of this amount, $2 million was unpaid and accrued as of December 31, 2018.

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Restructuring Charges (Schedule Of Reconciliation Of The Beginning And Ending Balances Of Accrued Restructuring Charges) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Reconciliation of the beginning and ending balances of accrued restructuring charges
Balance at the beginning of the period	$ 6	$ 3
Costs incurred	17	21	$ 15
Costs paid or otherwise settled	(17)	(17)
Balance at the end of the period	$ 7	$ 6	$ 3

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Commitments and Contingencies (Narrative) (Details) $ in Millions	3 Months Ended	12 Months Ended
	Dec. 31, 2017 USD ($)	Dec. 31, 2018 USD ($) item	Dec. 31, 2017 USD ($)	Dec. 31, 2016 USD ($)
Loss Contingencies [Line Items]
Rent expense		$ 33	$ 29	$ 28
Future long-term non-cancelable operating lease payments in 2019		26
Future long-term non-cancelable operating lease payments in 2020		23
Future long-term non-cancelable operating lease payments in 2021		20
Future long-term non-cancelable operating lease payments in 2022		18
Future long-term non-cancelable operating lease payments in 2023		14
Future long-term non-cancelable operating lease payments in 2024 and thereafter		92
Sublease Income		$ 1
Number of misdemeanor violations | item		4
Gain (Loss) Related to Litigation Settlement		$ (3)	$ (4)	(93)
Florida Fumigation Matter [Member]
Loss Contingencies [Line Items]
Litigation Settlement, Amount		3
Net charge related to unasserted civil claims				3
Terminix International USVI, LLC (“TMX USVI”) [Member] | Plea Agreement [Member]
Loss Contingencies [Line Items]
Fines and penalties		5
The Terminix International Company Limited Partnership (“TMX LP”) [Member] | Plea Agreement [Member]
Loss Contingencies [Line Items]
Fines and penalties		5
TMX USVI and TMX LP [Member] | Plea Agreement [Member]
Loss Contingencies [Line Items]
Fines and penalties		$ 10
Training certification courses with respect to pesticide application and safety in the U.S. Virgin Islands		5 years
Gain (Loss) Related to Litigation Settlement	$ 1			$ 10

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Commitments and Contingencies (Schedule Of Reconciliation Of Beginning And Ending Accrued Self-Insured Claims) (Details) - Accrued Self-Insured Claims, Net [Member] - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017
Commitments and Contingencies [Line Items]
Balance at the beginning of the period	$ 115	$ 120
Provision for self-insured claims	29	36
Cash payments	(33)	(42)
Balance at the end of the period	$ 111	$ 115

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Employee Benefit Plans (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Employee Benefit Plans [Abstract]
Discretionary contributions to qualified profit sharing and non qualified deferred compensation plan	$ 13	$ 13	$ 12

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Long-Term Debt (Schedule Of Long-Term Debt) (Details) - USD ($) $ in Millions			12 Months Ended
		Mar. 01, 2018	Dec. 31, 2018	Dec. 31, 2017
Long-term debt [Line Items]
Less current portion			$ (49)	$ (136)
Total long-term debt			1,727	2,642
Vehicle Capital Leases [Member]
Long-term debt [Line Items]
Vehicle capital leases	[1]		$ 90	90
Borrowing margin (as a percent)			2.45%
Variable rate basis			one-month LIBOR
Senior Secured Term Loan Facility Maturing In 2023 [Member]
Long-term debt [Line Items]
Long-term debt	[2]		$ 637	1,615
Unamortized debt issuance costs			5	16
Unamortized original issue discount			1	3
5.125% Notes Maturing In 2024 [Member]
Long-term debt [Line Items]
Long-term debt	[3]		$ 740	$ 739
Interest rate (as a percent)			5.125%	5.125%
Unamortized debt issuance costs			$ 10	$ 11
7.10% Notes Maturing In 2018 [Member]
Long-term debt [Line Items]
Long-term debt	[4]			79
Interest rate (as a percent)			7.10%
Repayment of long-term debt		$ 79
7.45% Notes Maturing In 2027 [Member]
Long-term debt [Line Items]
Long-term debt	[5]		$ 172	169
Interest rate (as a percent)			7.45%
Unamortized fair value adjustments related to purchase accounting			$ 33	36
7.25% Notes Maturing In 2038 [Member]
Long-term debt [Line Items]
Long-term debt	[5]		$ 42	42
Interest rate (as a percent)			7.25%
Other [Member]
Long-term debt [Line Items]
Long-term debt	[6]		$ 94	$ 45
Repayment of long-term debt			$ 82

[1] We have entered into the Fleet Agreement which, among other things, allows us to obtain fleet vehicles through a leasing program. All leases under the Fleet Agreement are capital leases for accounting purposes. The lease rental payments include an interest component calculated using a variable rate based on one-month LIBOR plus other contractual adjustments and a borrowing margin totaling 2.45%.

[2] As of December 31, 2018 and 2017, presented net of $5 million and $16 million, respectively, in unamortized debt issuance costs and $1 million and $3 million, respectively, in unamortized original issue discount paid as described below under "--Term Loan Facility."

[3] As of December 31, 2018 and 2017, presented net of $10 million and $11 million, respectively, in unamortized debt issuance costs as described below under "--2024 Notes."

[4] On March 1, 2018, we paid $79 million upon their maturity.

[5] As of December 31, 2018 and 2017, collectively presented net of $33 million and $36 million, respectively, of unamortized fair value adjustments related to purchase accounting, which increases the effective interest rate from the coupon rates shown above.

[6] As of December 3, 2018, includes approximately $82 million of future payments in connection with our acquisitions of Copesan and other companies as further described in Note 7.

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Long-Term Debt (Term Loan Facility Narrative) (Details) - USD ($)				12 Months Ended
		Nov. 08, 2016	Nov. 07, 2016	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Long-term debt [Line Items]
Repayment of principal amount				$ 7,000,000
Debt issuance costs						$ 34,000,000
Percentage of capital stock of direct foreign subsidiaries		65.00%
Loss on extinguishment of debt				(10,000,000)	$ (6,000,000)	(32,000,000)
Notional amount				$ 650,000,000	$ 650,000,000	650,000,000
Interest rate swap agreement termination fee		$ 10,000,000				$ 10,000,000
Weighted Average Fixed Rate (as a percent)	[1]			1.493%	1.493%	1.493%
Interest rate swap agreements effective November 8, 2016 [Member]
Long-term debt [Line Items]
Derivative, floor interest rate			0.00%
Borrowing margin (as a percent)			2.50%
Term of agreement					7 years
Derivative, inception date					Nov. 08, 2016
Notional amount			$ 650,000,000
Weighted Average Fixed Rate (as a percent)			1.493%
Old Term Loan Facility [Member]
Long-term debt [Line Items]
Debt repaid in full		2,356,000,000
Loss on extinguishment of debt		32,000,000
Senior Secured Term Loan Facility Maturing In 2023 [Member]
Long-term debt [Line Items]
Face amount of debt instrument		1,650,000,000
Write-off of original issue discount		14,000,000
Write-off of debt issuance costs		$ 18,000,000
Senior Secured Term Loan Facility Maturing In 2023 [Member] | LIBOR [Member]
Long-term debt [Line Items]
Interest rate (as a percent)		0.00%
Borrowing margin (as a percent)		2.50%
Senior Secured Term Loan Facility Maturing In 2023 [Member] | Alternative Base Rate [Member]
Long-term debt [Line Items]
Interest rate (as a percent)		1.00%
Borrowing margin (as a percent)					1.50%
Senior Secured Term Loan Facility Maturing In 2023 [Member] | Interest rate swap agreements effective November 8, 2016 [Member]
Long-term debt [Line Items]
Face amount of debt instrument			$ 650,000,000
Effective interest rate			1.493%
Term Loan Facility, the Revolving Credit Facility and the 2024 Notes [Member]
Long-term debt [Line Items]
Debt issuance costs		$ 34,000,000
Payment of debt issuance costs and original issue discount costs		38,000,000
Original debt issue discount		$ 4,000,000

[1] Before the application of the applicable borrowing margin.

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Long-Term Debt ( Extinguishment of Debt and Repurchase of Notes Narrative) (Details) - USD ($)				12 Months Ended
	Oct. 01, 2018	Aug. 01, 2018	Nov. 08, 2016	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016	Aug. 16, 2018
Debt Instrument [Line Items]
Repayment of principal amount				$ 7,000,000
Loss on extinguishment of debt				10,000,000	$ 6,000,000	$ 32,000,000
Amount borrowed				1,000,000,000		$ 2,400,000,000
Senior Secured Term Loan Facility Maturing In 2023 [Member]
Debt Instrument [Line Items]
Write-off of debt issuance costs			$ 18,000,000
Face amount of debt instrument			$ 1,650,000,000
American Home Shield Spin-off [Member]
Debt Instrument [Line Items]
Reduction of long term debt	$ 1,000,000
American Home Shield Spin-off [Member] | Short-term Credit Facility [Member]
Debt Instrument [Line Items]
Amount borrowed		$ 1,000,000,000
American Home Shield Spin-off [Member] | Frontdoor Term Loan Facility [Member] | Revolving Credit Facility [Member]
Debt Instrument [Line Items]
Face amount of debt instrument							$ 650,000,000
American Home Shield Spin-off [Member] | Revolving Credit Facility Maturing In 2023 [Member] | Revolving Credit Facility [Member]
Debt Instrument [Line Items]
Maximum borrowings							$ 250,000,000
Secured Debt [Member] | American Home Shield Spin-off [Member] | Senior Secured Term Loan Facility Maturing In 2023 [Member]
Debt Instrument [Line Items]
Repayment of principal amount		$ 982,000,000
Loss on extinguishment of debt				$ 10,000,000
Loans Payable [Member] | American Home Shield Spin-off [Member] | Frontdoor Notes [Member]
Debt Instrument [Line Items]
Interest rate (as a percent)							6.75%
Face amount of debt instrument							$ 350,000,000

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Long-Term Debt (Schedule of Interest Rate Swap Agreements) (Details) - USD ($)		12 Months Ended
		Dec. 31, 2018	Dec. 31, 2017	Aug. 01, 2018	Dec. 31, 2016
Aggregate notional amount		$ 650,000,000	$ 650,000,000		$ 650,000,000
Weighted Average Fixed Rate (as a percent)	[1]	1.493%	1.493%		1.493%
Entered into effect
Terminated
Repayment of principal amount		7,000,000
Interest expense		1,000,000
American Home Shield Spin-off [Member] | Senior Secured Term Loan Facility Maturing In 2023 [Member] | Secured Debt [Member]
De-designate portion of interest rate swap		$ 982,000,000
Repayment of principal amount				$ 982,000,000

[1] Before the application of the applicable borrowing margin.

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Long-Term Debt (Revolving Credit Facility Narrative) (Details) - Revolving Credit Facility Maturing In 2021 [Member] - USD ($)	12 Months Ended
	Dec. 31, 2017	Dec. 31, 2018	Nov. 08, 2016
Long-term debt [Line Items]
Maximum borrowings			$ 300,000,000
Available borrowing capacity		$ 267,000,000
LIBOR [Member]
Long-term debt [Line Items]
Borrowing margin (as a percent)	2.50%
Alternative Base Rate [Member]
Long-term debt [Line Items]
Borrowing margin (as a percent)	1.50%
Letter of Credit [Member]
Long-term debt [Line Items]
Maximum borrowings			$ 225,000,000
Borrowings outstanding		$ 33,000,000

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Long-Term Debt (2024 & 2038 Notes Narrative) (Details) - USD ($)		1 Months Ended		12 Months Ended
	Nov. 08, 2016	Sep. 30, 2017	May 31, 2017	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Debt Instrument [Line Items]
Repayment of principal amount				$ 7,000,000
Loss on extinguishment of debt				$ 10,000,000	$ 6,000,000	$ 32,000,000
5.125% Notes Maturing In 2024 [Member]
Debt Instrument [Line Items]
Interest rate (as a percent)				5.125%	5.125%
Face amount of debt instrument					$ 750,000,000
7.25% Notes Maturing In 2038 [Member]
Debt Instrument [Line Items]
Interest rate (as a percent)				7.25%
Repayment of principal amount		$ 13,000,000	$ 17,000,000
Loss on extinguishment of debt					$ 6,000,000
Redemption percentage		104.625%	97.00%
Old Term Loan Facility [Member]
Debt Instrument [Line Items]
Loss on extinguishment of debt	$ (32,000,000)

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Long-Term Debt (Other Narrative) (Details) $ in Millions	Dec. 31, 2018 USD ($)
Long-Term Debt [Abstract]
Future scheduled long term debt payments in 2019	$ 61
Future scheduled long term debt payments in 2020	38
Future scheduled long term debt payments in 2021	67
Future scheduled long term debt payments in 2022	12
Future scheduled long term debt payments in 2023	649
Capital lease obligations	90
Future capital lease payments in 2019	31
Future capital lease payments in 2020	27
Future capital lease payments in 2021	19
Future capital lease payments in 2022	10
Future capital lease payments in 2023	$ 4

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Cash and Marketable Securities (Narrative) (Details) $ in Millions	12 Months Ended
	Dec. 31, 2018 USD ($)
Cash and Marketable Securities [Abstract]
Maximum maturity term of cash, money market funds and certificates of deposits	3 months
Investment Income, Interest	$ 2
Minority interests in several strategic investments	4
Increase in minority interests in several strategic investments	$ 1

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Cash and Marketable Securities (Schedule Of Amortized Cost, Fair Value And Gross Unrealized Gains And Losses Of The Company's Short- And Long-Term Investments In Debt And Equity Securities) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 19	$ 18
Gross Realized and Unrealized Gains	1	3
Fair Value	21	21
Debt Securities [Member]
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	4	4
Fair Value	4	4
Equity Securities [Member]
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	15	14
Gross Realized and Unrealized Gains	1	3
Fair Value	$ 16	$ 17

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Comprehensive (Loss) Income (Narrative) (Details) - USD ($) $ in Millions		12 Months Ended
	Jan. 01, 2018	Dec. 31, 2018
Comprehensive (Loss) Income [Abstract]
Unrealized gain on marketable securities		$ 3
Unrealized gain on marketable securities, net of tax		$ 2
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect	$ 4

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Comprehensive (Loss) Income (Summary Of The Activity In Other Comprehensive Income (Loss), Net Of The Related Tax Effects) (Details) - USD ($) $ in Millions		12 Months Ended
	Jan. 01, 2018	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Accumulated Other Comprehensive Income (Loss) [Line Items]
Balance at the beginning of period	$ 5	$ 5	$ (3)
Reclassification of unrealized gain/loss on equity securities	(2)
Reclassification of tax rate change	4
Other comprehensive income before reclassifications:
Pre-tax amount		1	5
Tax provision		1	1
After-tax amount			4
Amounts reclassified from accumulated other comprehensive income		(3)	4
Net current period other comprehensive income		(3)	8	$ 18
Balance at the end of period	7	5	5	(3)
Unrealized Gains (Losses) on Derivatives [Member]
Accumulated Other Comprehensive Income (Loss) [Line Items]
Balance at the beginning of period	16	16	12
Reclassification of tax rate change	3
Other comprehensive income before reclassifications:
Pre-tax amount		4
Tax provision		1
After-tax amount		3
Amounts reclassified from accumulated other comprehensive income		(3)	4
Net current period other comprehensive income		1	4
Balance at the end of period	19	20	16	12
Unrealized Gains (Losses) on Available-for-Sale Securities [Member]
Accumulated Other Comprehensive Income (Loss) [Line Items]
Balance at the beginning of period	2	2	1
Reclassification of unrealized gain/loss on equity securities	(2)
Reclassification of tax rate change	1
Other comprehensive income before reclassifications:
Pre-tax amount			2
Tax provision			1
After-tax amount			1
Net current period other comprehensive income			1
Balance at the end of period			2	1
Foreign Currency Translation (Loss) Gain [Member]
Accumulated Other Comprehensive Income (Loss) [Line Items]
Balance at the beginning of period	(12)	(12)	(15)
Other comprehensive income before reclassifications:
Pre-tax amount		(3)	3
After-tax amount		(3)	3
Net current period other comprehensive income		(3)	3
Balance at the end of period	$ (12)	$ (15)	$ (12)	$ (15)

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Comprehensive (Loss) Income (Schedule Of Reclassifications Out Of Accumulated Other Comprehensive Income (Loss)) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cost of services rendered and products sold	$ (1,041)	$ (962)	$ (924)
Interest expense	(133)	(150)	(153)
Interest and net investment income	5	2	1
(Loss) Income from Continuing Operations before Income Taxes	(126)	99	(2)
Provision for income taxes	(37)	242	5
Net (Loss) Income	(41)	510	155
Amount Reclassified from Accumulated Other Comprehensive Income (Loss) [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Net (Loss) Income	3	(4)	(5)
Unrealized Gains (Losses) on Derivatives [Member] | Amount Reclassified from Accumulated Other Comprehensive Income (Loss) [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Net losses on derivatives	4	(6)	(11)
Provision for income taxes	(1)	2	4
Net (Loss) Income	3	(4)	(7)
Unrealized Gains (Losses) on Derivatives [Member] | Amount Reclassified from Accumulated Other Comprehensive Income (Loss) [Member] | Fuel Swap Contracts [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cost of services rendered and products sold	3	3	(4)
Unrealized Gains (Losses) on Derivatives [Member] | Amount Reclassified from Accumulated Other Comprehensive Income (Loss) [Member] | Interest Rate Swap Contracts [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Interest expense	$ 1	$ (8)	(7)
Unrealized Gains (Losses) on Available-for-Sale Securities [Member] | Amount Reclassified from Accumulated Other Comprehensive Income (Loss) [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Interest and net investment income			3
Provision for income taxes			(1)
Net (Loss) Income			$ 2

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Supplemental Cash Flow Information (Narrative) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Cash paid for or (received from):
Cash and cash equivalents	$ 224	$ 192	$ 123
Restricted cash	89	89	95
Cash related to discontinued operations		282	168
Cash and Cash Equivalents Including Restricted Cash, at Carrying Value	313	563	386
Capital lease and other non-cash financing transactions	36	41	60
Cash received for franchise	$ 2	$ 4	8
Merry Maids [Member]
Cash paid for or (received from):
Total purchase price for conversion of certain company-owned Merry Maids branches to franchises			9
Cash received for franchise			6
Financing provided for franchise			$ 2

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Supplemental Cash Flow Information (Schedule Of Supplemental Information Relating To The Unaudited Condensed Consolidated Statements Of Cash Flows) (Details) - USD ($) $ in Millions			12 Months Ended
		Nov. 08, 2016	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Cash paid for or (received from):
Interest expense	[1]		$ 123	$ 134	$ 133
Interest and dividend income			(2)	(1)
Income taxes, net of refunds			$ 52	$ 109	72
Interest rate swap agreement termination fee		$ 10			$ 10

[1] Year Ended December 31,(In millions)201820172016Cash paid for or (received from):Interest expense(1) $ 123$ 134$ 133Interest and dividend income (2) (1) -Income taxes, net of refunds 52 109 72For the year ended December 31, 2016, excludes $10 million paid in connection with the termination of interest rate swap agreements.

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Capital Stock (Details) - shares	Dec. 31, 2018	Dec. 31, 2017
Capital Stock [Abstract]
Common stock registered for offering and sale	2,000,000,000	2,000,000,000
Shares of common stock issued	147,209,928	146,662,232
Shares of common stock outstanding	135,687,558	135,141,048

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Stock-Based Compensation (Narrative) (Details) $ / shares in Units, $ in Millions	12 Months Ended
	Dec. 31, 2018 USD ($) item $ / shares shares	Dec. 31, 2017 USD ($) $ / shares shares	Dec. 31, 2016 USD ($) $ / shares shares
Stock-Based Compensation [Line Items]
Number of shares of common stock available for issuance	16,396,667
Number of shares of common stock remaining for future grant	6,661,265
Number of shares of entity's common stock based on the fair market value of which maximum per-share exercise price is determined | $ / shares	$ 1
Period for which vested options will remain exercisable following termination of employment without cause	3 months
Period for which vested options will remain exercisable following termination of employment without cause in case of death, disability or retirement at normal retirement age	1 year
Stock-based compensation expense | $	$ 14	$ 10	$ 12
Stock-based compensation expense, net of tax | $	11	$ 6	$ 8
Total unrecognized compensation costs related to non-vested stock options and restricted share units | $	$ 20
Weighted-average period of recognition of stock-based compensation cost	2 years 2 months 23 days
MSIP and Omnibus Incentive Plan [Member]
Stock-Based Compensation [Line Items]
Number of shares of Common Stock offered	0	0	0
Employee Stock Purchase Plan [Member]
Stock-Based Compensation [Line Items]
Discount established by the Company, maximum percent of the then-current fair market value	10.00%
Employee stock purchase plan, number of shares sold	52,051	70,063
Number of shares of common stock available for issuance	1,000,000
Stock Options [Member]
Stock-Based Compensation [Line Items]
Granted to employees (in shares)	502,004	747,761	684,329
Granted to employees (in dollars per share) | $ / shares	$ 55.18	$ 39.27	$ 39.54
Weighted-average grant-date fair value (in dollars per share) | $ / shares	$ 17.68	$ 12.45	$ 13.58
Number of equal annual vesting installments | item	4
Vesting period	4 years
Forfeiture rate (as a percent)	19.22%
Total intrinsic value of stock options exercised | $	$ 6	$ 60	$ 20
Total fair value of stock options vested | $	$ 3	6	6
Stock Options [Member] | MSIP and Omnibus Incentive Plan [Member]
Stock-Based Compensation [Line Items]
Granted to employees (in shares)	502,004
Granted to employees (in dollars per share) | $ / shares	$ 55.18
Vesting period	10 years
Super performance options granted to CEO
Stock-Based Compensation [Line Items]
Forfeiture rate (as a percent)	0.00%
RSUs [Member]
Stock-Based Compensation [Line Items]
Number of equal annual vesting installments | item	3
Granted to employees (in shares)	354,931
Granted to employees (in dollars per share) | $ / shares	$ 52.40
Total fair value of RSUs vested | $	$ 18	$ 7	$ 10
Number of shares of common stock into which each award will be converted upon vesting	1
RSUs [Member] | Executives, Officers And Employees [Member]
Stock-Based Compensation [Line Items]
Granted to employees (in shares)		416,604	267,739
Granted to employees (in dollars per share) | $ / shares		$ 40.51	$ 39.15
Performance Shares [Member]
Stock-Based Compensation [Line Items]
Vesting period	3 years
Granted to employees (in shares)	0	120,778	131,352
Granted to employees (in dollars per share) | $ / shares		$ 38.98	$ 39.59
Non-vested Stock Options and RSUs (Part of Severance Agreement with Former President of Terminix [Member]
Stock-Based Compensation [Line Items]
Stock-based compensation expense | $		$ 5	$ 3
American Home Shield Spin-off [Member]
Stock-Based Compensation [Line Items]
Stock-based compensation expense | $	$ 3
American Home Shield Spin-off [Member] | RSUs [Member]
Stock-Based Compensation [Line Items]
Granted to employees (in shares)	97,920

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Stock-Based Compensation (Schedule Of Assumptions Used To Estimate Value Of Each Option Award) (Details) - Stock Options [Member]	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Assumptions used to estimate value of each option award
Expected volatility (as a percent)	25.90%	27.70%	32.30%
Expected dividend yield (as a percent)	0.00%	0.00%	0.00%
Expected life	6 years 3 months 18 days	6 years 3 months 18 days	6 years 3 months 18 days
Risk-free interest rate, minimum (as a percent)	2.63%	1.83%	1.25%
Risk-free interest rate, maximum (as a percent)	2.94%	2.29%	1.46%

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Stock-Based Compensation (Summary Of Option Activity Under The MSIP) (Details) - Stock Options [Member] - USD ($) $ / shares in Units, $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Stock Options
Granted to employees (in shares)	502,004	747,761	684,329
Weighted Average Exercise Price
Granted to employees (in dollars per share)	$ 55.18	$ 39.27	$ 39.54
MSIP and Omnibus Incentive Plan [Member]
Stock Options
Total outstanding at the beginning of the period (in shares)	1,125,162
Granted to employees (in shares)	502,004
Equitable Adjustment	581,231
Exercised (in shares)	(232,527)
Forfeited (in shares)	(624,641)
Expired (in shares)	(8,386)
Total outstanding at the end of the period (in shares)	1,342,843	1,125,162
Total exercisable at the end of the period (in shares)	329,287
Weighted Average Exercise Price
Total outstanding at the beginning of the period (in dollars per share)	$ 34.84
Granted to employees (in dollars per share)	55.18
Equitable Adjustment (in dollars per share)	29.48
Exercised (in dollars per share)	27.41
Forfeited (in dollars per share)	38.21
Expired (in dollars per share)	39.55
Total outstanding at the end of the period (in dollars per share)	29.34	$ 34.84
Total exercisable at the end of the period (in dollars per share)	$ 21.81
Total Outstanding, Beginning of Period	$ 18
Total Outstanding, End of Period	10	$ 18
Total exercisable, End of Period	$ 5
Weighted Average Remaining Contractual Term
Total outstanding at the end of the period	8 years 4 days	8 years 1 month 24 days
Total exercisable at the end of the period	6 years 7 months 21 days

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Stock-Based Compensation (Summary Of RSU Activity Under The MSIP) (Details) - RSUs [Member]	12 Months Ended
	Dec. 31, 2018 $ / shares shares
RSUs
Total outstanding at the beginning of the period (in shares)	571,924
Granted to employees (in shares)	354,931
Equitable Adjustment	147,082
Vested (in shares)	(306,145)
Forfeited (in shares)	(241,048)
Total outstanding at the end of the period (in shares)	526,744
Weighted Average Grant Date Fair Value
Total outstanding at the beginning of the period (in dollars per share) | $ / shares	$ 39.26
Granted to employees (in dollars per share) | $ / shares	52.40
Vested (in dollars per share) | $ / shares	36.09
Forfeited (in dollars per share) | $ / shares	41.19
Total outstanding at the end of the period (in dollars per share) | $ / shares	$ 35.75

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Stock-Based Compensation (Summary Of Performance Share Activity Under The Omnibus Incentive Plan) (Details) - Performance Shares [Member] - $ / shares	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Performance Shares
Total outstanding at the beginning of the period (in shares)	93,928
Granted to employees (in shares)	0	120,778	131,352
Forfeited (in shares)	(93,928)
Total outstanding at the end of the period (in shares)		93,928
Weighted Average Grant Date Fair Value
Total outstanding at the beginning of the period (in dollars per share)	$ 38.86
Granted to employees (in dollars per share)		$ 38.98	$ 39.59
Forfeited (in dollars per share)	$ 38.86
Total outstanding at the end of the period (in dollars per share)		$ 38.86

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Fair Value Measurements (Narrative) (Details) - USD ($)	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	$ 650,000,000	$ 650,000,000	$ 650,000,000
Hedging gains and losses in accumulated other comprehensive income expected to be recognized in earnings, net of tax	8,000,000
Investment in frontdoor, inc.	445,000,000
Carrying Value [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Total debt	1,776,000,000	2,778,000,000
Estimated Fair Value [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Fair value of total debt	1,791,000,000	$ 2,879,000,000
Fuel Swap Contracts [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	30,000,000
Letters of credit posted as collateral under fuel hedging program	2,000,000
Significant Other Observable Inputs (Level 2) [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Investment in frontdoor, inc.	$ 445,000,000

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Fair Value Measurements (Schedule Of The Carrying Amount And Estimated Fair Value Of The Company's Financial Instruments That Are Recorded At Fair Value On A Recurring Basis) (Details) - Recurring [Member] - USD ($) $ in Millions	Dec. 31, 2018	Dec. 31, 2017
Quoted Price In Active Markets (Level 1) [Member]
Financial Assets:
Deferred compensation trust	$ 13	$ 12
Investments		9
Total financial assets	21	21
Quoted Price In Active Markets (Level 1) [Member] | Investment In Marketable Securities [Member]
Financial Assets:
Investments	8
Significant Other Observable Inputs (Level 2) [Member]
Financial Assets:
Total financial assets	475	25
Significant Other Observable Inputs (Level 2) [Member] | Investment In Frontdoor, Inc. [Member]
Financial Assets:
Investments	445
Significant Other Observable Inputs (Level 2) [Member] | Interest Rate Swap Contracts [Member]
Financial Assets:
Derivative asset, Noncurrent	30	25
Significant Unobservable Inputs (Level 3) [Member]
Financial Assets:
Total financial assets		3
Total financial liabilities	4
Significant Unobservable Inputs (Level 3) [Member] | Fuel Swap Contracts [Member]
Financial Assets:
Derivative asset, Current		3
Derivative liability, Current	4
Carrying Value [Member]
Financial Assets:
Deferred compensation trust	13	12
Investments		9
Total financial assets	496	49
Total financial liabilities	4
Carrying Value [Member] | Investment In Frontdoor, Inc. [Member]
Financial Assets:
Investments	445
Carrying Value [Member] | Investment In Marketable Securities [Member]
Financial Assets:
Investments	8
Carrying Value [Member] | Fuel Swap Contracts [Member]
Financial Assets:
Derivative asset, Current		3
Derivative liability, Current	4
Carrying Value [Member] | Interest Rate Swap Contracts [Member]
Financial Assets:
Derivative asset, Noncurrent	$ 30	$ 25

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Fair Value Measurements (Schedule Of Reconciliation Of The Beginning And Ending Fair Values Of Financial Instruments Valued Using Significant Unobservable Inputs (Level 3) On A Recurring Basis) (Details) - Fuel Swap Contracts [Member] - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017
Reconciliation of the beginning and ending fair values of financial instruments valued using significant unobservable inputs (Level 3)
Balance at the beginning of the period	$ 3	$ 5
Total (losses) gains (realized and unrealized)
Included in earnings	3	3
Included in other comprehensive income	(7)	(2)
Settlements	(3)	(3)
Balance at the end of the period	$ (4)	$ 3

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Fair Value Measurements (Schedule Of Level 3 Financial Instruments) (Details) - Fuel Swap Contracts [Member] $ in Millions	Dec. 31, 2018 USD ($) $ / gal	Dec. 31, 2017 USD ($) $ / gal	Dec. 31, 2016 USD ($)
Information relating to the significant unobservable inputs of Level 3 financial instruments
Fair value at the end of the period | $	$ (4)	$ 3	$ 5
Discounted Cash Flows [Member] | Minimum [Member]
Information relating to the significant unobservable inputs of Level 3 financial instruments
Forward Unleaded Price per Gallon (in dollars per gallon)	2.09	2.43
Discounted Cash Flows [Member] | Maximum [Member]
Information relating to the significant unobservable inputs of Level 3 financial instruments
Forward Unleaded Price per Gallon (in dollars per gallon)	2.43	2.90
Discounted Cash Flows [Member] | Weighted Average [Member]
Information relating to the significant unobservable inputs of Level 3 financial instruments
Forward Unleaded Price per Gallon (in dollars per gallon)	2.26	2.66

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Earnings Per Share (Schedule Of Reconciliation Of The Amounts Included In The Computation Of Basic Earnings Per Share From Continuing Operations And Diluted Earnings Per Share From Continuing Operations) (Details) - USD ($) $ / shares in Units, shares in Millions, $ in Millions	12 Months Ended
	Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
(Loss) income from continuing operations	$ (163)	$ 341	$ 2
Weighted-average common shares outstanding	135.5	134.4	135.3
Effect of dilutive securities:
Weighted-average common shares outstanding-assuming dilution	135.5	135.4	137.3
Basic (loss) earnings per share from continuing operations (in dollars per share)	$ (1.20)	$ 2.54	$ 0.01
Diluted (loss) earnings per share from continuing operations (in dollars per share)	(1.20)	$ 2.52	$ 0.01
Weighted Average Potentially Dilutive Shares Excluded From EPS Calculation, Exercise Price	$ 29.34
RSUs [Member]
Effect of dilutive securities:
Dilutive securities		0.1	0.2
Weighted Average Potentially Dilutive Shares Excluded From EPS Calculation	0.2
Stock Options [Member]
Effect of dilutive securities:
Dilutive securities		0.9	1.8
Antidilutive securities excluded from computation of diluted earnings per share (in shares)		0.9	0.3
Weighted Average Potentially Dilutive Shares Excluded From EPS Calculation	0.4

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Subsequent Events (Narrative) (Details) $ in Millions	2 Months Ended	12 Months Ended
	Feb. 27, 2019 USD ($) item	Dec. 31, 2018 USD ($)	Dec. 31, 2017 USD ($)	Dec. 31, 2016 USD ($)
Subsequent Event [Line Items]
Preliminary purchase price		$ 254	$ 16	$ 43
Subsequent Event [Member]
Subsequent Event [Line Items]
Number of Businesses Acquired | item	1
Preliminary purchase price	$ 94

XML

Schedule II Valuation And Qualifying Accounts (Details) - USD ($) $ in Millions		12 Months Ended
		Dec. 31, 2018	Dec. 31, 2017	Dec. 31, 2016
Allowance For Doubtful Accounts, Accounts Receivable [Member]
Allowance for doubtful accounts
Balance at Beginning of Period		$ 21	$ 19	$ 19
Additions Charged to Costs and Expenses		24	31	28
Deductions	[1]	24	30	28
Balance at End of Period		20	21	19
Allowance For Doubtful Accounts, Notes Feceivable [Member]
Allowance for doubtful accounts
Balance at Beginning of Period		1	2	2
Additions Charged to Costs and Expenses		(1)
Deductions	[1]			1
Balance at End of Period		1	1	2
Income Tax Valuation Allowance [Member]
Allowance for doubtful accounts
Balance at Beginning of Period		11	7	7
Additions Charged to Costs and Expenses			4	2
Deductions	[1]			2
Balance at End of Period		$ 11	$ 11	$ 7

[1] Deductions in the allowance for doubtful accounts for accounts and notes receivable reflect write-offs of uncollectible accounts. Deductions for the income tax valuation allowance in 2018, 2017 and 2016 are primarily attributable to the reduction of net operating loss carryforwards and other deferred tax assets related to the uncertainty of future taxable income in certain jurisdictions.