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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

SCHEDULE 14A

Proxy Statement Pursuant to Section 14(a) of
the Securities Exchange Act of 1934 (Amendment No.          )

Filed by the Registrant ý

Filed by a Party other than the Registrant o

Check the appropriate box:

o

 

Preliminary Proxy Statement

o

 

Confidential, for Use of the Commission Only (as permitted by Rule 14a-6(e)(2))

ý

 

Definitive Proxy Statement

o

 

Definitive Additional Materials

o

 

Soliciting Material under §240.14a-12

 

SERVICEMASTER GLOBAL HOLDINGS, INC.

(Name of Registrant as Specified In Its Charter)

 

(Name of Person(s) Filing Proxy Statement, if other than the Registrant)

Payment of Filing Fee (Check the appropriate box):

ý

 

No fee required.

o

 

Fee computed on table below per Exchange Act Rules 14a-6(i)(1) and 0-11.
    (1)   Title of each class of securities to which transaction applies:
        
 
    (2)   Aggregate number of securities to which transaction applies:
        
 
    (3)   Per unit price or other underlying value of transaction computed pursuant to Exchange Act Rule 0-11 (set forth the amount on which the filing fee is calculated and state how it was determined):
        
 
    (4)   Proposed maximum aggregate value of transaction:
        
 
    (5)   Total fee paid:
        
 

o

 

Fee paid previously with preliminary materials.

o

 

Check box if any part of the fee is offset as provided by Exchange Act Rule 0-11(a)(2) and identify the filing for which the offsetting fee was paid previously. Identify the previous filing by registration statement number, or the Form or Schedule and the date of its filing.

 

 

(1)

 

Amount Previously Paid:
        
 
    (2)   Form, Schedule or Registration Statement No.:
        
 
    (3)   Filing Party:
        
 
    (4)   Date Filed:
        
 

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LOGO

SERVICEMASTER GLOBAL HOLDINGS, INC.

860 Ridge Lake Blvd.
Memphis, TN 38120

NOTICE OF ANNUAL MEETING OF STOCKHOLDERS
TO BE HELD ON APRIL 25, 2017

To Our Stockholders:

        NOTICE IS HEREBY GIVEN that the Annual Meeting of Stockholders of ServiceMaster Global Holdings, Inc. will be held at the Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch, located at 7500 East Doubletree Ranch Road, Scottsdale, AZ 85258, on Tuesday, April 25, 2017, at 1:00 p.m., local time (please note that the Phoenix metropolitan area does not observe Daylight Saving Time), for the following purposes:

    1.
    To elect the three Class III directors named in the accompanying proxy statement to serve until the 2020 Annual Meeting of Stockholders.

    2.
    To hold a non-binding advisory vote approving executive compensation.

    3.
    To ratify the selection of Deloitte & Touche LLP as the company's independent registered public accounting firm for the year ending December 31, 2017.

    4.
    To transact such other business as may properly come before the Annual Meeting of Stockholders or any reconvened meeting following any adjournment or postponement thereof.

        The foregoing items of business are more fully described in the proxy statement accompanying this notice.

        Only stockholders of record at the close of business on March 7, 2017 are entitled to notice of, and to vote at, the Annual Meeting of Stockholders or any adjournment or postponement thereof. This notice and the accompanying proxy statement are first being mailed to stockholders on or about March 21, 2017.

By Order of the Board of Directors,

GRAPHIC

James T. Lucke
Senior Vice President, General Counsel and Secretary

March 21, 2017

Whether or not you plan to attend the annual meeting, please vote by Internet or telephone at your earliest convenience or complete, sign, date and return the proxy card so that your shares will be represented at the meeting. You may choose to attend the meeting and personally cast your votes even if you vote by Internet or telephone or fill out and return a proxy card by mail. If you choose to attend the meeting in person, you may revoke your proxy and personally cast your votes at the meeting.

IMPORTANT NOTICE REGARDING THE AVAILABILITY OF PROXY MATERIALS FOR THE ANNUAL MEETING OF STOCKHOLDERS TO BE HELD ON APRIL 25, 2017:

The proxy statement and the 2016 annual report are available at http://www.proxyvote.com.


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PROXY STATEMENT
FOR
ANNUAL MEETING OF STOCKHOLDERS
To Be Held April 25, 2017

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QUESTIONS AND ANSWERS ABOUT THE PROXY MATERIALS AND ANNUAL MEETING

    1  

THE BOARD OF DIRECTORS AND CORPORATE GOVERNANCE

   
6
 

EXECUTIVE OFFICERS

   
18
 

EXECUTIVE COMPENSATION

   
20
 

—COMPENSATION DISCUSSION AND ANALYSIS

   
20
 

—COMPENSATION COMMITTEE REPORT

   
33
 

—EXECUTIVE COMPENSATION TABLES

   
34
 

SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

   
44
 

SECTION 16(a) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE

   
47
 

CERTAIN RELATIONSHIPS AND RELATED PARTY TRANSACTIONS

   
47
 

REPORT OF THE AUDIT COMMITTEE

   
48
 

PROPOSAL 1: ELECTION OF DIRECTORS

   
49
 

PROPOSAL 2: ADVISORY VOTE TO APPROVE EXECUTIVE COMPENSATION

   
49
 

PROPOSAL 3: RATIFICATION OF SELECTION OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

   
50
 

OTHER BUSINESS

   
52
 

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GRAPHIC

SERVICEMASTER GLOBAL HOLDINGS, INC.

860 Ridge Lake Blvd.
Memphis, TN 38120

PROXY STATEMENT

QUESTIONS AND ANSWERS ABOUT THE PROXY MATERIALS AND ANNUAL MEETING

What are the proxy materials?

        The accompanying proxy is delivered and solicited on behalf of the board of directors of ServiceMaster Global Holdings, Inc., a Delaware corporation (referred to as "ServiceMaster," the "Company," "we," "us," or "our"), in connection with the Annual Meeting of Stockholders to be held at the Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch, located at 7500 East Doubletree Ranch Road, Scottsdale, AZ 85258, on Tuesday, April 25, 2017, at 1:00 p.m., local time (please note that the Phoenix metropolitan area does not observe Daylight Saving Time). We are first sending this proxy statement and the accompanying form of proxy to stockholders on or about March 21, 2017. As a stockholder, you are invited to attend the Annual Meeting and are requested to vote on the items of business described in this proxy statement. This proxy statement includes information that we are required to provide to you under U.S. Securities and Exchange Commission ("SEC") rules and is designed to assist you in voting your shares. The proxy materials include our proxy statement for the Annual Meeting, our annual report to stockholders, which includes our Annual Report on Form 10-K for the year ended December 31, 2016, and the proxy card or a voting instruction card for the Annual Meeting.

        All stockholders and beneficial owners may access the proxy materials at www.proxyvote.com as well as the Company's website—www.servicemaster.com. If you would like to receive a paper copy of our proxy materials, at no charge, please write to ServiceMaster Global Holdings, Inc., c/o Secretary, 860 Ridge Lake Blvd., Memphis, TN 38120.

What items of business will be voted on at the Annual Meeting?

        The items of business scheduled to be voted on at the Annual Meeting are:

  Proposal 1:   The election of the three nominees named in the proxy statement as Class III directors for a term expiring at the 2020 Annual Meeting of Stockholders.


 

Proposal 2:

 

A non-binding advisory vote approving executive compensation.


 

Proposal 3:

 

The ratification of Deloitte & Touche LLP ("Deloitte") as the Company's independent registered public accounting firm for the year ending December 31, 2017.


 

To transact such other business as may properly come before the Annual Meeting of Stockholders or any reconvened meeting following any adjournment or postponement thereof.

How does the board of directors recommend I vote on these proposals?

  Proposal 1:   "FOR" each of the nominees named in the proxy statement as Class III directors for a term expiring at the 2020 Annual Meeting of Stockholders.


 

Proposal 2:

 

"FOR" the non-binding advisory vote approving executive compensation.

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  Proposal 3:   "FOR" the ratification of Deloitte as the company's independent registered public accounting firm for the year ending December 31, 2017.

        At the discretion of the proxy holders, either FOR or AGAINST, any other matter or business that may properly come before the Annual Meeting.

        As of the date hereof, our board of directors is not aware of any other such matter or business to be transacted at our Annual Meeting. If other matters requiring a vote of the stockholders arise, the persons designated as proxies will vote the shares of common stock of the Company, par value $0.01 per share, represented by the proxies in accordance with their judgment on those matters.

Who is entitled to vote at the Annual Meeting?

        The record date for stockholders entitled to notice of, and to vote at, the Annual Meeting is March 7, 2017. At the close of business on that date, we had 134,404,265 shares of common stock outstanding and entitled to be voted at the Annual Meeting held by 11 stockholders of record. A quorum is required for our stockholders to conduct business at the Annual Meeting. The presence in person or by proxy of the holders of record of a majority of the shares of common stock entitled to vote at the Annual Meeting is necessary to constitute a quorum at the Annual Meeting. Each outstanding share of common stock is entitled to one vote. Dissenters' rights are not applicable to any of the matters being voted upon at the Annual Meeting.

        By granting a proxy, you authorize the persons named in the proxy to represent you and vote your shares at the Annual Meeting. Those persons will also be authorized to vote your shares to adjourn the Annual Meeting from time to time and to vote your shares at any adjournments or postponements of the Annual Meeting.

        Registered Stockholders.    If your shares are registered directly in your name with our transfer agent, Computershare Trust Company, N.A. ("Computershare"), you are considered the stockholder of record with respect to those shares, and the proxy materials were provided to you directly by us. As a stockholder of record, you have the right to grant your voting proxy directly to the individuals listed on the proxy card in one of the manners listed on the proxy card or to vote in person at the Annual Meeting.

        Beneficial Stockholders.    If your shares are held in a stock brokerage account or by a broker, bank, trustee or other nominee, you are considered the beneficial owner of shares held in "street name," and the proxy materials were forwarded to you by your broker, bank, trustee or other nominee, who is considered, with respect to those shares, the stockholder of record. As the beneficial owner, you have the right to direct your broker, bank, trustee or other nominee how to vote your shares using the methods prescribed by your broker, bank, trustee or other nominee on the voting instruction card you received with the proxy materials. Beneficial owners are also invited to attend the Annual Meeting. However, since you are not the stockholder of record, you may not vote your shares in person at the Annual Meeting unless you follow your broker's, bank's, trustee's or other nominee's procedures for obtaining a legal proxy.

What votes are required to approve each of the proposals?

        Proposal 1, the nominees for Class III director will be elected by a majority of the votes cast with respect to such director nominee's election. On October 28, 2016, the board of directors amended and restated the Company's by-laws to provide for the election of directors by a majority of the votes cast, except in the case of contested elections. The "majority of votes cast" means that the number of shares voted "for" a director nominee must exceed the number of votes cast "against" that director nominee's election. In accordance with our amended and restated by-laws, stockholders do not have the right to cumulate their votes for the election of directors.

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        Proposal 2, the non-binding advisory vote approving executive compensation, will be determined by the affirmative vote of the holders of at least a majority of the outstanding shares of common stock present in person or represented by proxy at the Annual Meeting and entitled to vote. As an advisory vote, this proposal is not binding. However, our board of directors and Compensation Committee will consider the outcome of the vote when making future compensation decisions for our executive officers.

        Proposal 3, the ratification of the selection of Deloitte as our independent registered public accounting firm for the fiscal year ending December 31, 2017, will be determined by the affirmative vote of the holders of at least a majority of the outstanding shares of common stock present in person or represented by proxy at the Annual Meeting and entitled to vote. The Audit Committee has sole and direct responsibility for the appointment, retention, termination, compensation, evaluation and oversight of the work of any independent registered public accounting firm engaged by the Company. The Audit Committee has already appointed Deloitte as our independent registered public accounting firm for the fiscal year ending December 31, 2017. In the event of a negative vote on the ratification, the Audit Committee may reconsider its appointment of Deloitte for 2017; however, the Audit Committee will consider the outcome of the vote when making appointments of our independent registered public accounting firm in future years.

How are broker non-votes and abstentions counted?

        The presence of a majority of the outstanding shares of common stock entitled to vote at the Annual Meeting, either in person or by proxy, will constitute a quorum. Shares of common stock represented by proxies at the meeting, including broker non-votes and those that are marked "ABSTAIN" will be counted as shares present for purposes of establishing a quorum. Because broker non-votes are not voted affirmatively or negatively, they will have no effect on the approval of any of the proposals, except where brokers may exercise their discretion on routine matters. A broker non-vote occurs when a broker or nominee holding shares for a beneficial owner votes on one proposal, but does not vote on another proposal because the broker or nominee does not have discretionary voting power and has not received instructions from the beneficial owner. Abstention and broker non-votes shall not be counted as votes cast with respect to a director nominee's election in Proposal 1. As to Proposals 2 and 3, shares represented by proxies that are marked "ABSTAIN" will have the effect of a vote against the proposal, while a broker non-vote will not have an effect on the outcome of any proposal other than Proposal 3. Only the ratification of the selection of our independent registered public accounting firm in Proposal 3 is considered a routine matter. Your broker will therefore not have discretion to vote on the "non-routine" matters set forth in Proposals 1 and 2 absent direction from you.

What happens if a director nominee does not get a majority vote?

        Following certification of the stockholder vote in an uncontested election, any incumbent director who did not receive a majority of the votes cast for his or her election shall promptly tender his or her resignation, contingent upon acceptance of such resignation by the board, to the Chairman of the board. The Chairman of the board shall inform the Nominating and Corporate Governance Committee of such tender of resignation, and the Nominating and Corporate Governance Committee shall consider such resignation and recommend to the board of directors whether to accept the tendered resignation or reject it or whether any other action should be taken. In deciding upon its recommendation, the Nominating and Corporate Governance Committee shall consider all relevant factors, including without limitation the qualifications of the director who has tendered his or her resignation and the director's contribution to the Company and the board. The board will act on the recommendation of the Nominating and Corporate Governance Committee no later than 90 days after the certification of the stockholder vote and disclose the decision by filing a Form 8-K with the SEC.

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The board shall consider the factors considered by the Nominating and Corporate Governance Committee and such additional information and factors that the board deems relevant.

Can I vote in person at the Annual Meeting?

        For stockholders with shares registered in the name of a brokerage firm or bank or other similar organization, you will need to obtain a legal proxy from the broker, bank, trustee or other nominee that holds your shares before you can vote your shares in person at the Annual Meeting. For stockholders with shares registered directly in their names with Computershare, you may vote your shares in person at the Annual Meeting.

What do I need to do to attend the Annual Meeting in person?

        Space for the Annual Meeting is limited and admission will be on a first-come, first-served basis. Stockholders should be prepared to present (1) valid government photo identification, such as a driver's license or passport; and (2) beneficial stockholders holding their shares through a broker, bank, trustee or other nominee will need to bring proof of beneficial ownership as of March 7, 2017, the record date, such as their most recent account statement reflecting their stock ownership prior to March 7, 2017, a copy of the voting instruction card provided by their broker, bank, trustee or other nominee or similar evidence of ownership.

Can I vote by telephone or Internet?

        For beneficial stockholders with shares registered in the name of a broker, bank, trustee or other nominee, a number of brokerage firms and banks are participating in a program that offers telephone and Internet voting options. Stockholders should refer to the voting instruction card provided by their broker, bank, trustee or other nominee for instructions on the voting methods they offer. Stockholders of record with shares registered directly in their names with Computershare will be able to vote using the telephone and Internet. If your shares are held in an account at a broker, bank, trustee or other nominee participating in this program or registered directly in your name with Computershare, you may vote those shares by calling the telephone number specified on your proxy or accessing the Internet website address specified on your proxy instead of completing and signing the proxy itself. The giving of such a telephonic or Internet proxy will not affect your right to vote in person should you decide to attend the Annual Meeting. The telephone and Internet voting procedures are designed to authenticate stockholders' identities, to allow stockholders to give their voting instructions and to confirm that stockholders' instructions have been recorded properly. If you vote by the Internet or by telephone, you do not need to send in a proxy card or voting instruction form. The deadline for Internet and telephone voting will be 11:59 p.m., Eastern Time, on April 24, 2017.

How will my proxy be voted?

        The proxy accompanying this proxy statement is solicited on behalf of our board of directors for use at the Annual Meeting. Stockholders who received a proxy by mail and choose to vote by mail are requested to complete, date and sign the accompanying proxy and promptly return it in the envelope provided. All signed, returned proxies that are not revoked will be voted in accordance with the instructions contained therein.

        Proxies will be voted as specified by the stockholders. Unless contrary instructions are specified by the stockholder on the proxy card, if the accompanying proxy card is executed and returned (and not revoked) before the Annual Meeting, the shares of the common stock of the Company represented thereby will be voted "FOR" election of the nominees listed in this Proxy Statement as directors of the Company, "FOR" the proposal regarding advisory vote approving executive compensation and "FOR" the ratification of Deloitte as the Company's independent registered public accounting firm for the year

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ending December 31, 2017. A stockholder's submission of a signed proxy will not affect his or her right to attend and to vote in person at the Annual Meeting.

How do I change or revoke my proxy?

        Any person signing a proxy in the form accompanying this proxy statement has the power to revoke it prior to the Annual Meeting or at the Annual Meeting prior to the vote pursuant to the proxy. A proxy may be revoked by a writing delivered to us stating that the proxy is revoked, by a subsequent proxy that is signed by the person who signed the earlier proxy and is delivered before or at the Annual Meeting, by voting again on a later date on the Internet or by telephone (only your latest Internet or telephone proxy submitted prior to the Annual Meeting will be counted) or by attendance at the Annual Meeting and voting in person. Please note, however, that if a stockholder's shares are held of record by a broker, bank, trustee or other nominee and that stockholder wishes to vote in person at the Annual Meeting, the stockholder must bring a legal proxy to the Annual Meeting.

Who will count and certify the votes?

        Representatives of Broadridge Investor Communication Solutions, Inc. ("Broadridge") and the staff of our corporate secretary and investor relations offices will count the votes and certify the election results. The results will be publicly filed with the SEC on a Form 8-K within four business days after the Annual Meeting.

How can I make a proposal or make a nomination for director for next year's annual meeting?

        You may present proposals for action at a future meeting or submit nominations for election of directors only if you comply with the requirements of the proxy rules established by the SEC and our amended and restated by-laws, as applicable. In order for a stockholder proposal or nomination for director to be considered for inclusion in our proxy statement and form of proxy relating to our annual meeting of stockholders to be held in 2018, the proposal or nomination must be received by us at our principal executive offices no later than November 21, 2017. Stockholders wishing to bring a proposal or nominate a director at the annual meeting to be held in 2018 (but not include it in our proxy materials) must provide written notice of such proposal to our Secretary at our principal executive offices between December 26, 2017 and January 25, 2018 and comply with the other provisions of our amended and restated by-laws.

Who pays for the cost of proxy preparation and solicitation?

        The accompanying proxy is solicited by our board of directors. We have also retained the firm of Georgeson to aid in the solicitation of brokers, banks, institutional and other stockholders for a fee of approximately $10,000, plus reimbursement of expenses. Broadridge will also assist us in the distribution of proxy materials and provide voting and tabulation services for the Annual Meeting. All costs of the solicitation of proxies will be borne by us. We pay for the cost of proxy preparation and solicitation, including the reasonable charges and expenses of brokerage firms, banks, trusts or nominees for forwarding proxy materials to street name holders. We are soliciting proxies primarily by mail. In addition, our directors, officers and employees may solicit proxies by telephone or other means of communication personally. Our directors, officers and employees will receive no additional compensation for these services other than their regular compensation.

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THE BOARD OF DIRECTORS AND CORPORATE GOVERNANCE

Board Structure and Director Independence

        Our board of directors is currently composed of eight directors. Our amended and restated certificate of incorporation provides for a classified board of directors, with members of each class serving staggered three-year terms. We have three directors in Class I, two directors in Class II and three directors in Class III. Any additional directorships resulting from an increase in the number of directors will be distributed among the three classes so that, as nearly as possible, each class will consist of one-third of the directors. The terms of directors in Classes I, II and III end at the annual meetings in 2017, 2018 and 2019, as indicated below.

Director
  Class
     
Jerri L. DeVard   Class III—Expiring 2017 Annual Meeting

Robert J. Gillette

 

Class III—Expiring 2017 Annual Meeting

Mark E. Tomkins*

 

Class III—Expiring 2017 Annual Meeting

Peter L. Cella

 

Class I—Expiring 2018 Annual Meeting

John B. Corness

 

Class I—Expiring 2018 Annual Meeting

Stephen J. Sedita

 

Class I—Expiring 2018 Annual Meeting

Richard P. Fox

 

Class II—Expiring 2019 Annual Meeting

Laurie Ann Goldman

 

Class II—Expiring 2019 Annual Meeting

*
Chairman of the Board

        At each annual meeting of stockholders, the successors of the directors whose term expires at that meeting are elected to hold office for a term expiring at the annual meeting of stockholders held in the third year following the year of their election. The board of directors is therefore asking you to elect the three nominees for director whose term expires at the Annual Meeting. Jerri L. DeVard, Robert J. Gillette and Mark E. Tomkins, our Class III directors, have been nominated for reelection at the Annual Meeting. See "Proposal 1—Election of Directors" below.

        The number of members on our board of directors may be fixed by resolution adopted from time to time by the board of directors. Any vacancies or newly created directorships may be filled only by the affirmative vote of a majority of directors then in office, even if less than a quorum, or by a sole remaining director. Each director shall hold office until his or her successor has been duly elected and qualified, or until his or her earlier death, resignation or removal. During 2016, Ms. DeVard and Mr. Corness were added as new members of the board of directors. John Krenicki, Jr. and David H. Wasserman, who each served as designees of Clayton, Dubilier & Rice, LLC ("CD&R"), served as members of the board of directors during a portion of 2016. Following the disposition by affiliates of the private equity funds managed by CD&R of the remaining shares of our common stock beneficially owned by them in a registered offering on November 5, 2015, CD&R was no longer entitled to designate nominees to serve as members of our board of directors. On February 13, 2017, Thomas C. Tiller, Jr. resigned as a member of the board of directors and on February 15, 2017, Peter L. Cella was added as a new member of the board of directors.

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        Set forth below is biographical information as well as background information relating to each nominee's and continuing director's business experience, qualifications, attributes and skills and why the board of directors and Nominating and Corporate Governance Committee believe each individual is a valuable member of the board of directors. The persons who have been nominated for election and are to be voted upon at the Annual Meeting are listed first, with continuing directors following thereafter. The respective age of each individual below is as of March 21, 2017.

Nominees for Election to the Board of Directors in 2017

Class III—Directors Whose Term Expires in 2020

Name
  Age   Principal Occupation and Other Information

Jerri L. DeVard

    58   Ms. DeVard has served as one of our directors since July 2016. She previously served on the board of directors of Belk Inc. from 2010 until 2015, when Belk was acquired by investment funds managed by Sycamore Partners Management, L.P. From 2014 until 2016, she held the position of senior vice president and chief marketing officer at ADT Corporation, a security alarm and fire protection service provider. From 2011 until 2012, she held the position of executive vice president and chief marketing officer at Nokia Corporation, a leading maker of mobile telecommunication infrastructure. Previously, she served in marketing leadership roles at Verizon Communications and Citigroup. Ms. DeVard's considerable experience in brand positioning and integrated marketing for large global, consumer companies, along with her experience on a public company board, qualify her to serve on our board of directors.

Robert J. Gillette

   
57
 

Mr. Gillette has served as ServiceMaster's Chief Executive Officer and as one of our directors since June 2013. Mr. Gillette has also led the Terminix business unit since August 15, 2016. From 2011 until 2013, Mr. Gillette was the owner of a company which acquired and developed residential real estate properties. From 2009 until 2011, he served as the chief executive officer of First Solar, Inc., a manufacturer of thin film photovoltaic solar modules and solar power plants. From 2005 to 2009, Mr. Gillette served as the president and chief executive officer of Honeywell International, Inc.'s aerospace division, a provider of aerospace electronic systems, integrated avionics, engines and services for the aerospace industry. Mr. Gillette's extensive business and management background and his prior experience as a public company executive qualify him to serve on our board of directors.

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Name
  Age   Principal Occupation and Other Information

Mark E. Tomkins

    61  

Mr. Tomkins has served as one of our directors since June 2015 and as non-executive Chairman since May 2016. He has been a private investor since 2006. He currently serves on the board of directors of W. R. Grace & Co., a specialty chemical and specialty materials manufacturing and production company. From 2007 to 2012, he served on the board of directors of CVR Energy, Inc., a petroleum refining and nitrogen fertilizer manufacturing company. Mr. Tomkins previously served as senior vice president and chief financial officer of Innovene, a petrochemical and oil refining company controlled by BP p.l.c. that is now part of the INEOS Group, from 2005 until 2006. Prior to Innovene, he served as chief financial officer of Vulcan Materials Company and Great Lakes Chemical (now Chemtura). He also held several senior level operating finance positions with Allied Signal (Honeywell) and Monsanto. Mr. Tomkins is a certified public accountant. Mr. Tomkins' financial, accounting and management expertise, along with his experience on other public company boards, qualify him to serve on our board of directors.

Continuing Members of the Board of Directors

Class I—Nominees Whose Term Expires in 2018

Name
  Age   Principal Occupation and Other Information

Peter L. Cella

    59   Mr. Cella was appointed as a director on February 15, 2017. Since February 2011, Mr. Cella has served as president and chief executive officer of Chevron Phillips Chemical Company LLC, a global petrochemical company. Previously, he served in various executive positions at BASF Corp., INEOS Nitriles, Innovenne, LLC and BP p.l.c. Mr. Cella's experience in executive leadership and running varied businesses, history of building strong leadership teams and knowledge of environmental and safety practices qualify him to serve on our board of directors.

John B. Corness

   
62
 

Mr. Corness has served as one of our directors since July 2016. He owns Corness Associates, a consulting firm focused on succession planning, leadership development and HR strategy. From 1999 until 2013, Mr. Corness was employed by Polaris Industries, Inc., a leading manufacturer of recreational and utility vehicles, where he held various positions including vice president of human resources. Previously, he served in various human resources positions at General Electric, Maple Leaf Foods Canada and TransAlta Resources. His strength in identifying and creating strong leadership teams, and his knowledge of executive succession planning and compensation practices and plans for public company executive officers, qualify him to serve on our board of directors.

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Name
  Age   Principal Occupation and Other Information

Stephen J. Sedita

    65  

Mr. Sedita has served as one of our directors since December 2013. From 2008 until he retired in 2011, Mr. Sedita served as the chief financial officer and vice president of GE Home & Business Solutions, a business of General Electric Company. From 2007 until 2008, Mr. Sedita served as chief financial officer and vice president of GE Aviation. Mr. Sedita has served as a director of Controladora Mabe, S.A. de C.V., Camco Inc. and Momentive Performance Materials Holdings Inc. Mr. Sedita's extensive business and financial background and his prior board service experience qualify him to serve on our board of directors.

Class II—Nominees Whose Term Expires in 2019

Name
  Age   Principal Occupation and Other Information

Richard P. Fox

    69   Mr. Fox has served as one of our directors since March 2014. Since 2001, Mr. Fox has been an independent consultant. From 2000 to 2001, he was president and chief operating officer of CyberSafe Corporation, a global security software provider. Mr. Fox spent 28 years at Ernst & Young LLP, a global accounting firm, last serving as managing partner at the firm's Seattle office. He currently serves on the board of directors of Acxiom Corporation, a marketing technology and services company; Pinnacle West Capital Corporation, a vertically integrated electrical utility serving the State of Arizona; and Univar Inc., an international chemical distributor. Previously, he served on the boards of Pendrell Corporation, an intellectual property investment and advisory firm until 2014; Flow International Corporation, a machine tool manufacturer until 2014; Orbitz Worldwide, Inc. until 2011; and PopCap Games until it was acquired by Electronic Arts Inc. in 2011. He is a certified public accountant in the State of Washington. As a result of his extensive accounting and financial management experience, Mr. Fox has a deep understanding of financial reporting processes, internal accounting and financial controls, independent auditor engagements and other audit committee and board functions. Mr. Fox's financial, accounting and management expertise, along with his experience on other public company boards, qualify him to serve on our board of directors.

Laurie Ann Goldman

   
54
 

Ms. Goldman has served as one of our directors since December 2015. She has been a private investor and advisor since 2014. She serves on the board of directors of Francesca's Holdings Corporation, a women's retail clothing business. From 2002 until 2014, Ms. Goldman served as chief executive officer of Spanx, Inc., a women's undergarment and apparel company. Ms. Goldman brings significant brand management and multi-channel product and marketing experience, and her prior executive management expertise, along with her experience on a public company board, qualify her to serve on our board of directors.

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Director Independence

        Our board of directors has determined, after considering all of the relevant facts and circumstances, that Mses. DeVard and Goldman and Messrs. Cella, Corness, Fox, Tomkins and Sedita are "independent" as defined under NYSE listing standards. This means that none of the independent directors have any direct or indirect material relationship with us, either directly or as a partner, stockholder or officer of an organization that has a relationship with us. To assist the board of directors in making its independence assessment, each year members of our board of directors complete responses to a questionnaire, which requires disclosure of each director's and his or her immediate family's relationships to the Company, as well as any potential conflicts of interest and other matters. For 2016, there were no related-party or conflicts of interest transactions between the Company and any of our independent directors that require disclosure under SEC rules.

Board Leadership Structure

        Our board of directors is currently led by our non-executive Chairman, Mr. Tomkins. As stated in our Corporate Governance Guidelines, the board has no policy with respect to the separation of the offices of Chairman of the Board and CEO. The board believes it is important to retain its flexibility to allocate the responsibilities of the offices of the Chairman and CEO in any way that is in the best interests of the company at a given point in time. The board believes this governance structure currently promotes a balance between the board's independent authority to oversee our business and the CEO and his management team who manage the business on a day-to-day basis. The board expects to periodically review its leadership structure to ensure that it continues to meet our needs.

Meetings of the Board of Directors and Attendance at the Annual Meeting

        Our board of directors held 10 meetings during the fiscal year ended December 31, 2016. Each of our incumbent directors attended at least 75% of the total number of meetings of the board and any committees of which he or she was a member in 2016. Directors are encouraged to attend our annual meetings. All of the directors serving on the board at the time attended the 2016 Annual Meeting.

Executive Sessions

        Executive sessions, which are meetings of the independent directors, are regularly scheduled throughout the year. Since Mr. Tomkins' appointment as non-executive Chairman in May 2016, he has presided over the executive sessions. The committees of the board, as described more fully below, also meet regularly in executive session.

Corporate Governance Guidelines

        Our board of directors has adopted Corporate Governance Guidelines to address significant corporate governance issues. A copy of these guidelines is available on our website at www.servicemaster.com/company/about/corporate-governance. These guidelines provide a framework for our corporate governance initiatives and cover topics including, but not limited to, director qualification and responsibilities, board composition, director compensation and management and succession planning. The Nominating and Corporate Governance Committee is responsible for overseeing and reviewing the guidelines and reporting and recommending to our board of directors any changes to the guidelines.

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Code of Conduct and Financial Code of Ethics

        We have a Financial Code of Ethics that applies to the CEO, CFO and Controller, or persons performing similar functions, and other designated officers and associates, including the primary financial officer of each of our business units and the Treasurer. We also have a Code of Conduct that applies to all of our directors, officers and associates. The Financial Code of Ethics and Code of Conduct each address matters such as conflicts of interest, confidentiality, fair dealing and compliance with laws and regulations. The Financial Code of Ethics and the Code of Conduct is available without charge on our website at www.servicemaster.com/company/about/corporate-governance.

        We will promptly disclose any substantive changes in or waiver of, together with reasons for any waiver of, either of these codes granted to our executive officers, including our principal executive officer, principal financial officer, principal accounting officer and controller, or persons performing similar functions, and our directors, by posting such information on our website at www.servicemaster.com/company/about/corporate-governance.

Board Committees

        Our board of directors maintains an Audit Committee, a Compensation Committee and a Nominating and Corporate Governance Committee. Under the SEC and NYSE rules, each of these committees is comprised entirely of independent directors. Below is a brief description of our committees. The following table shows the committee members as of December 31, 2016, and the number of meetings held during 2016.

Director
  Audit   Compensation   Nominating &
Corporate
Governance
 

John B. Corness

      X      

Jerri L. DeVard

             

Richard P. Fox

  X *     X  

Robert J. Gillette(1)

             

Laurie Ann Goldman

      X      

Stephen J. Sedita

  X   X      

Thomas C. Tiller, Jr. 

      X * X  

Mark E. Tomkins

  X       X *

Number of Meetings in 2016

  5   5   3  

X=
Committee Member as of December 31, 2016; * = Chair

(1)
As CEO, Mr. Gillette attends each of the committee meetings as invited, but he is not a member of the committees.

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In February 2017, the board of directors established a new Environmental, Health and Safety Committee, which is also comprised entirely of independent directors, and reconstituted the membership of each of the committees as follows:

Director
  Audit   Compensation   Nominating &
Corporate
Governance
  Environmental,
Health &
Safety

Peter L. Cella

      X         X  

John B. Corness

      X*   X      

Jerri L. DeVard

  X             X  

Richard P. Fox

  X*       X      

Robert J. Gillette(1)

               

Laurie Ann Goldman

      X     X      

Stephen J. Sedita

  X             X*

Mark E. Tomkins

      X     X*    

X=
Current Committee Member; * = Chair

(1)
As CEO, Mr. Gillette attends each of the committee meetings as invited, but he is not a member of the committees.

Audit Committee

        Our Audit Committee is responsible, among its other duties and responsibilities, for overseeing our accounting and financial reporting processes, the audits of our financial statements, the qualifications and independence of our independent registered public accounting firm, the effectiveness of our internal control over financial reporting and the performance of our internal audit function and independent registered public accounting firm. Our Audit Committee reviews and assesses the qualitative aspects of our financial reporting, our processes to manage business and financial risks, and our compliance with significant applicable legal, ethical and regulatory requirements. Our Audit Committee is directly responsible for the appointment, compensation, retention and oversight of our independent registered public accounting firm. The charter of our Audit Committee is available without charge on our website at www.servicemaster.com/company/about/corporate-governance.

        The current members of our Audit Committee are Messrs. Fox (Chair) and Sedita and Ms. DeVard. Our board of directors has designated Messrs. Fox and Sedita as "audit committee financial experts," and each of the three members has been determined to be "financially literate" under the NYSE rules. Our board of directors has also determined that Messrs. Fox and Sedita and Ms. DeVard are "independent" as defined under NYSE and Exchange Act rules and regulations. The charter of our Audit Committee states that no director may serve on the Audit Committee if such director simultaneously serves on the audit committee of more than three public companies (including the Company), unless the board of directors determines that such simultaneous service would not impair the ability of such director to effectively serve on the Audit Committee. Mr. Fox serves on four public company audit committees, including the Company's; the board of directors determined that his simultaneous service on those committees would not impair Mr. Fox's ability to effectively serve on the Company's Audit Committee.

Compensation Committee

        Our Compensation Committee is responsible, among its other duties and responsibilities, for reviewing and approving all forms of compensation to be provided to, and employment agreements with, the executive officers and directors of our company and its subsidiaries (including the CEO), establishing the general compensation policies of our company and its subsidiaries and reviewing,

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approving and overseeing the administration of the employee benefits plans of our company and its subsidiaries. Our Compensation Committee also periodically reviews management development and succession plans. The charter of our Compensation Committee is available without charge on our website at www.servicemaster.com/company/about/corporate-governance.

        The current members of our Compensation Committee are Messrs. Corness (Chair), Cella and Tomkins and Ms. Goldman. Our board of directors determined that each member of the Compensation Committee is "independent" as defined under NYSE listing standards. The Compensation Committee has the authority to retain compensation consultants, outside counsel and other advisers. During 2016, the committee engaged Semler Brossy Consulting Group, LLC to advise it on executive compensation program-design matters and to prepare market studies of the competitiveness of components of the company's compensation program for its senior executive officers, including the named executive officers and non-employee directors. Semler Brossy is a global professional services company. The Compensation Committee performed an assessment of Semler Brossy's independence to determine whether the consultant is independent, taking into account Semler Brossy's executive compensation consulting protocols to ensure consultant independence and other relevant factors. Based on that assessment, the Compensation Committee determined that the firm's work has not raised any conflict of interest and the firm is independent.

Nominating and Corporate Governance Committee

        Our Nominating and Corporate Governance Committee is responsible, among its other duties and responsibilities, for identifying and recommending candidates to the board of directors for election to our board of directors, reviewing the composition of the board of directors and its committees, developing and recommending to the board of directors corporate governance guidelines that are applicable to us and overseeing board of directors evaluations. The charter of our Nominating and Corporate Governance Committee is available without charge on our website at www.servicemaster.com/company/about/corporate-governance.

        The current members of our Nominating and Corporate Governance Committee are Messrs. Tomkins (Chair), Corness and Fox and Ms. Goldman. Our board of directors determined that each member of the Nominating and Corporate Governance Committee is "independent" as defined under NYSE listing standards.

Environmental, Health and Safety Committee

        Our Environmental, Health and Safety Committee is responsible, among its other duties and responsibilities, for reviewing the status of the Company's policies and practices concerning environmental, health and safety matters, including processes to manage environmental, health and safety risk and ensure compliance with applicable laws and regulations; reviewing and monitoring the Company's environmental, health and safety risk assessments, performance, strategies, training and resources; and providing input to the Company on the management of current and emerging environmental, health and safety regulations and issues. The charter of our Environmental, Health and Safety Committee is currently being developed and, when approved by the board of directors, will be available without charge on our website at www.servicemaster.com/company/about/corporate-governance.

        The members of our Environmental, Health and Safety Committee are Messrs. Sedita (Chair) and Cella and Ms. DeVard. Our board of directors determined that each member of the Environmental, Health and Safety Committee is "independent" as defined under NYSE listing standards.

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Compensation Committee Interlocks and Insider Participation

        Messrs. Corness, Tiller and Sedita and Ms. Goldman served on the Compensation Committee in 2016. During 2016, no member of the Compensation Committee was at any time an officer or employee of ServiceMaster or any of our subsidiaries nor was any such person a former officer of ServiceMaster or any one of our subsidiaries. For 2016, there were no related-party or conflicts of interest transactions between the Company and any of our Compensation Committee members that require disclosure under SEC rules.

Selection of Nominees for Election to the Board

        Our Corporate Governance Guidelines provide that the Nominating and Corporate Governance Committee will identify and select, or recommend that the board select, board candidates who the Nominating and Corporate Governance Committee believes are qualified and suitable to become members of the board consistent with the criteria for selection of new directors adopted from time to time by the board. The Nominating and Corporate Governance Committee considers the board's current composition, including expertise, diversity, and balance of inside, outside and independent directors, and considers the general qualifications of the potential nominees, such as: integrity and honesty; the ability to exercise sound, mature and independent business judgment in the best interests of the stockholders as a whole; a background and experience with healthcare, operations, finance or marketing or other fields which will complement the talents of the other board members; willingness and capability to take the time to actively participate in board and committee meetings and related activities; ability to work professionally and effectively with other board members and the Company's management; availability to remain on the board long enough to make an effective contribution; satisfaction of applicable independence standards; and absence of material relationships with competitors or other third parties that could present realistic possibilities of conflict of interest or legal issues.

        In identifying candidates for election to the board of directors, the Nominating and Corporate Governance Committee considers nominees recommended by directors, stockholders and other sources. The Nominating and Corporate Governance Committee reviews each candidate's qualifications, including whether a candidate possesses any of the specific qualities and skills desirable in certain members of the board of directors. Evaluations of candidates generally involve a review of background materials, internal discussions and interviews with selected candidates as appropriate. Upon selection of a qualified candidate, the Nominating and Corporate Governance Committee would recommend the candidate for consideration by the full board of directors. The Nominating and Corporate Governance Committee may engage consultants or third-party search firms to assist in identifying and evaluating potential nominees.

        The Nominating and Corporate Governance Committee will consider director candidates proposed by stockholders on the same basis as recommendations from other sources. Any stockholder who wishes to recommend a prospective candidate for the board of directors for consideration by the Nominating and Corporate Governance Committee may do so by submitting the name and qualifications of the prospective candidate in writing to the following address: ServiceMaster Global Holdings, Inc., c/o Secretary, 860 Ridge Lake Blvd., Memphis, TN 38120. Any such submission should also describe the experience, qualifications, attributes and skills that make the prospective candidate a suitable nominee for the board of directors. Our amended and restated by-laws set forth the requirements for direct nomination by a stockholder of persons for election to the board of directors.

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Communications with the Board

        Any stockholder or interested party who wishes to communicate with our board of directors as a whole, the independent directors, or any individual member of the board or any committee of the board may write to or email the Company at: ServiceMaster Global Holdings, Inc., c/o Assistant Secretary, 860 Ridge Lake Blvd., Memphis, TN 38120 or Board_of_Directors@servicemaster.com.

        The board has designated the Company's Assistant Secretary as its agent to receive and review written communications addressed to the board, any of its committees, or any board member or group of members. The Assistant Secretary may communicate with the sender for any clarification. In addition, the Assistant Secretary will promptly forward to the chair of the Audit Committee and the Company's General Counsel any communication alleging legal, ethical or compliance issues by management or any other matter deemed by the Assistant Secretary to be potentially material to the Company. As an initial matter, the Assistant Secretary will determine whether the communication is a proper communication for the board. The Assistant Secretary will not forward to the board, any committee or any director communications of a personal nature or not related to the duties and responsibilities of the board, including, without limitation, junk mail and mass mailings, business solicitations, routine customer service complaints, new product or service suggestions, opinion survey polls or any other communications deemed by the Assistant Secretary to be immaterial to the Company.

        Separately, the Audit Committee has established a whistleblower policy for the receipt, retention and treatment of complaints received by the Company regarding accounting, internal accounting controls or auditing matters and the confidential, anonymous submission by associates of the Company of concerns regarding questionable accounting or auditing matters.

Risk Oversight

        Our board of directors as a whole has responsibility for overseeing our risk management. The board of directors exercises this oversight responsibility directly and through its committees. The oversight responsibility of the board of directors and its committees is informed by reports from our management team and from our internal audit department that are designed to provide visibility to the board of directors about the identification and assessment of key risks and our risk mitigation strategies. The full board of directors has primary responsibility for evaluating strategic and operational risk management, and succession planning. Our Audit Committee has the responsibility for overseeing our major financial and accounting risk exposures and the steps our management has taken to monitor and control these exposures, including policies and procedures for assessing and managing risk, including oversight on compliance related to legal and regulatory exposure, and meets regularly with our chief legal and compliance officers. Our Compensation Committee evaluates risks arising from our compensation policies and practices, as more fully described below. The Audit Committee and Compensation Committee provide reports to the full board of directors regarding these and other matters.

Compensation Risk Assessment

        The Compensation Committee assessed our compensation policies and practices to evaluate whether they create risks that are reasonably likely to have a material adverse effect on the Company. Based on its assessment, the Compensation Committee concluded that the Company's compensation policies and practices do not create incentives to take risks that are reasonably likely to have a material adverse effect on the Company. We believe we have allocated our compensation among base salary, short-term incentives and long-term equity in such a way as to not encourage excessive risk taking.

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Director Compensation

2016 Cash and Equity Retainers

        Members of the board of directors who are not employed by us are entitled to receive an annual retainer of $170,000, of which $70,000 is payable in cash in quarterly installments and the other $100,000 is payable in restricted stock as of the date of the annual stockholders' meeting and vesting on the earlier of the next annual stockholders' meeting or the first anniversary following the grant date, subject to continued service on the board of directors. The restricted stock awards become fully vested on a change in control (as defined in the Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan, the "Omnibus Incentive Plan") or on a termination of the director's services due to death or disability (as defined in the Omnibus Incentive Plan). In connection with Mr. Tiller's resignation, the board of directors determined to accelerate the vesting of Mr. Tiller's restricted stock award, which was granted on May 3, 2016, so that it vested on February 13, 2017. In addition to the amounts described above, the non-executive Chairman will receive an additional annual cash retainer of $50,000 and an extra $100,000 award of restricted stock vesting on the same terms as described above. The chairperson of the Audit Committee will receive an additional annual cash retainer of $15,000 and the chairpersons of the Compensation Committee and the Nominating and Corporate Governance Committee will each receive an additional annual cash retainer of $10,000. All of our directors were reimbursed for reasonable expenses incurred in connection with attending board of directors meetings and committee meetings.

2016 Director Compensation Table

        This table shows the compensation that each non-employee director received for his or her board and committee chair service in 2016. Amounts reflect partial year board service for Ms. DeVard and Messrs. Corness, Krenicki and Wasserman. The amount of fees payable to Messrs. Krenicki and Wasserman are reflected in the table below next to their names; however, as indicated, such amounts were assigned to CD&R. Mr. Cella was added as a new member of the board of directors in February 2017 and did not receive any compensation in 2016.

Name of Director
  Cash Fees(1)   Stock Awards(2)   Other Fees   Total  

John B. Corness

  $ 32,336   $ 80,000       $ 112,336  

Jerri L. DeVard(3)

  $ 32,336   $ 80,000   $ 24,667   $ 137,003  

Richard P. Fox

  $ 85,000   $ 100,000       $ 185,000  

Laurie Ann Goldman. 

  $ 70,000   $ 100,000       $ 170,000  

John Krenicki, Jr.(4)

  $ 70,000   $ 100,000   $ 16,500   $ 186,500  

Mark E. Tomkins

  $ 113,100   $ 200,000       $ 313,100  

Thomas C. Tiller, Jr. 

  $ 80,000   $ 100,000       $ 180,000  

Stephen J. Sedita

  $ 70,000   $ 100,000       $ 170,000  

David H. Wasserman(4)

  $ 35,000           $ 35,000  

(1)
Total of cash fees paid for annual board retainer and committee chair retainer. Prorated from the time of their appointment to the board or committee chair.

(2)
The amounts in this column reflect the grant date fair value of restricted stock awarded (rounded up to one full share if necessary) for annual board retainer. For Ms. DeVard and Mr. Corness, grants of restricted stock were prorated from May 3, 2016 to the time of their appointment to the board of directors in July 2016. The restricted stock awards were valued based on the grant date fair value of $38.21 per share for Ms. Goldman and Messrs. Fox, Krenicki, Tiller and Sedita (2,618 restricted shares); $38.21 per share for Mr. Tomkins (5,235 restricted shares for additional non-executive Chairman retainer); and $40.62 for Ms. DeVard and Mr. Corness (1,970 restricted shares), which was equivalent to the then current fair value of common stock at the grant date.

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(3)
Ms. DeVard received $32,336 in fees for her service as a director in 2016. Prior to her appointment to our board of directors, Ms. DeVard had a consulting agreement with the Company and was paid $24,667 under that agreement. The consulting arrangement was terminated after her appointment to the board of directors.

(4)
Messrs. Krenicki and Wasserman assigned their cash and stock retainers to CD&R. Messrs. Wasserman and Krenicki resigned from the board of directors on April 29, 2016 and October 28, 2016, respectively, and the restricted shares granted to Mr. Krenicki on May 3, 2016, reflected in the table above, were forfeited. The additional compensation reflected in the table above for Mr. Krenicki was for the value of a retirement gift presented when he resigned from our board of directors.

2017 Cash and Equity Retainers

        Effective as of April 1, 2017, members of the board of directors who are not employed by us will be entitled to receive an annual retainer of $200,000, of which $80,000 will be payable in cash and the other $120,000 payable in restricted stock as of the date of the Annual Meeting and vesting on the same terms as described above. In addition, the chairpersons of the Audit Committee and the Compensation Committee will each receive an additional annual cash retainer of $20,000, and the chairpersons of the Nominating and Corporate Governance Committee and the Environmental, Health and Safety Committee will each receive an additional annual cash retainer of $10,000. In addition, our non-executive Chairman will continue to receive an additional annual cash retainer of $50,000 and an extra $100,000 award of restricted stock vesting on the same terms as described above.

Stock Ownership Guidelines

        The board of directors has adopted stock ownership guidelines for members of the board of directors and for executive officers of the Company. The board believes that setting these ownership guidelines will enhance directors' and executive officers' alignment with other stockholders. The Compensation Committee will review director and executive officer stock ownership levels on an annual basis.

Board of Directors

        Members of the board of directors are expected to hold stock valued at five times the annual cash retainer. The annual cash retainer is being increased to $80,000 effective as of April 1, 2017, resulting in a current expectation to hold stock valued at $400,000. Directors will have a period of five years from February 2015 or their appointment to the board, whichever is later, to meet the ownership guidelines. All directors subject to the stock ownership guidelines are on track to meet their stock ownership level within the five-year period.

Executive Officers

        The guidelines for executive officers are based on a multiple of annual base salary with the CEO expected to own stock valued at six times his annual salary and other executive officers expected to own stock valued at three times their respective annual salaries.

        Shares included in the ownership guideline calculation include shares owned by the executive, unvested restricted stock units ("RSUs") and 25% of the in-the-money value of vested options.

        Executive officers covered under these guidelines have a period of five years from February 2015 or their designation as an executive officer, whichever is later, to meet the ownership guidelines. Each of our executive officers either already meets his or her stock ownership guideline or is on track to meet his or her stock ownership guideline within the five-year period.

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Certain Securities Transactions

        Our board of directors has adopted a policy that prohibits our directors and executive officers from short sales and transactions in puts and calls of the Company's securities. Short sales of securities of the Company evidence an expectation on the part of the seller that such securities will decline in value and signal to the market an absence of confidence in the short-term prospects of the Company. Short sales may also reduce the seller's incentive to improve the performance of the Company.

        In addition, the adopted policy strongly discourages any of our directors and executive officers from engaging in hedging transactions in the Company's securities. Certain forms of hedging or monetization transactions (such as zero-cost collars and forward sale contracts) allow a person to lock in much of the value of his or her stock holdings, often in exchange for all or part of the potential appreciation in the stock. These transactions allow the person to continue to own the stock, but without the full risks and rewards of ownership. When that occurs, the person may no longer have the same objectives as the Company's other stockholders.


EXECUTIVE OFFICERS

        The following table sets forth information about our executive officers as of March 21, 2017.

Name
  Age   Present Positions   First
Became
an Officer
 

Robert J. Gillette

    57   Chief Executive Officer & Director     2013  

Anthony D. DiLucente

    58   Senior Vice President & Chief Financial Officer     2017  

Marvin O. Davis

    53   Chief Marketing & Strategy Officer     2016  

Timothy M. Haynes

    50   President, American Home Shield     2013  

Susan K. Hunsberger

    54   Senior Vice President, Human Resources     2014  

James T. Lucke

    56   Senior Vice President, General Counsel & Secretary     2013  

Mary Kay Wegner

    49   President, Franchise Services Group     2013  

Martin Wick

    42   Chief Operating Officer, Terminix     2015  

        Robert J. Gillette has served as ServiceMaster's Chief Executive Officer and as one of our directors since June 2013. Mr. Gillette has also led the Terminix business unit since August 15, 2016. From October 2011 until May 2013, Mr. Gillette was the owner of a company which acquired and developed residential real estate properties. From October 2009 until October 2011, he served as the chief executive officer of First Solar, Inc., a manufacturer of thin film photovoltaic solar modules and solar power plants. From January 2005 to September 2009, Mr. Gillette served as the president and chief executive officer of Honeywell International, Inc.'s aerospace division, a provider of aerospace electronic systems, integrated avionics, engines and services for the aerospace industry.

        Anthony D. DiLucente has served as ServiceMaster's Senior Vice President and Chief Financial Officer since February 25, 2017, succeeding Alan J. M. Haughie, who served as our Chief Financial Officer from September 2013 until February 24, 2017 (and retired from the Company on March 15, 2017). Mr. DiLucente joined ServiceMaster as Senior Vice President on January 17, 2017. From April 2011 until January 2017, he served as executive vice president and chief financial officer of HDT Global, a comprehensive provider of mobility solutions for military and government applications. He previously held financial leadership positions with Sun Capital Partners, Inc., Masonite Inc., Johns Manville and Honeywell International, Inc. Mr. DiLucente served as executive vice president and chief financial officer of Masonite Inc. when on March 16, 2009 Masonite Inc. filed a voluntary petition under Chapter 11 of the U.S. Bankruptcy Code and made a similar filing in Canada.

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        Marvin O. Davis has served as Chief Marketing & Strategy Officer since August 2016. From 2013 until 2015, he served as chief marketing officer of Edelman Financial Services, LLC, an independent financial services company. From 2009 until 2013 he served as chief marketing officer of LifeLock, Inc., a leader in identity protection, threat detection and remediation services. Mr. Davis previously held marketing leadership positions with Mode Enterprises, LLC, Comcast Corp. and Verizon Wireless.

        Timothy M. Haynes has served as President, American Home Shield since September 2015. Mr. Haynes joined ServiceMaster in January 2012 and previously served as Senior Vice President and Chief Information Officer from December 2013 until September 2015 and prior to that served as Vice President of Information Technology for American Home Shield and Franchise Services Group. From February 2006 until January 2012, Mr. Haynes served in a variety of Information Technology executive leadership roles for Nissan Motor Limited and Nissan Americas.

        Susan K. Hunsberger has served as Senior Vice President, Human Resources since January 2014. From February 2010 until December 2013 she served as senior vice president, human resources, for the global business solutions (GBS) group of Connecticut-based Nielsen Holdings N.V., a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence and mobile measurement. From November 1997 until February 2010, Ms. Hunsberger served in a variety of human resources leadership positions at GE Aviation, a division of General Electric Company.

        James T. Lucke has served as Senior Vice President, General Counsel and Secretary since September 2013. From May 2007 until May 2013, Mr. Lucke served as vice president, general counsel and secretary of Mohawk Industries, Inc., a leading producer of floor covering products for residential and commercial applications.

        Mary Kay Wegner has served as President, Franchise Services Group since November 2016. From February 2016 until November 2016, she served as Senior Vice President, Service and Operations, Terminix. Ms. Wegner joined ServiceMaster in April 2010 and served as Senior Vice President, Supply Management from July 2013 until February 2016 and as Vice President, Fleet from April 2010 until July 2013. Ms. Wegner continues to oversee the Company's supply management function. From March 2009 until April 2010, Ms. Wegner served as the executive in charge of North American fleet operations for Coca-Cola Enterprises, where she was responsible for policy, process and operational performance across the United States and Canada.

        Martin Wick has served as Chief Operating Officer, Terminix since November 2016. From October 2014 until November 2016, he served as President, Franchise Services Group. Mr. Wick joined ServiceMaster in May 2009 and previously served as Vice President of Operations for American Home Shield from June 2012 until October 2014 and prior to that served in various other leadership positions within American Home Shield and our corporate functions.

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EXECUTIVE COMPENSATION

Compensation Discussion and Analysis

        This section describes the material elements of our 2016 executive compensation program and the principles underlying our executive compensation policies and decisions. In addition, in this section, we provide information regarding the compensation paid to each individual who served in the capacity as principal executive officer (CEO) or principal financial officer (CFO) during 2016 and the three most highly compensated executive officers (other than the CEO and CFO) who were serving as such as of the end of our most recent fiscal year, collectively referred to as our Named Executive Officers, or "NEOs." We have also included compensation data for one former executive officer, who, by virtue of his compensation, would have been designated as a "NEO." For fiscal 2016 our NEOs are as follows:

    Robert J. Gillette, Chief Executive Officer;

    Alan J. M. Haughie, Senior Vice President and Chief Financial Officer (retired in March 2017);

    Timothy M. Haynes, President, American Home Shield;

    Mary Kay Wegner, President, Franchise Services Group;

    Martin Wick, Chief Operating Officer, Terminix; and

    William J. Derwin, former President, Terminix (resigned in December 2016).

Highlights

    Business Performance

    The financial performance of the Company demonstrated improvement over the prior year Adjusted EBITDA and revenue. Cash flow for 2016 was less than 2% below the 2015 level. However, financial performance in 2016 did not fully meet target objectives resulting in bonus payments below target for our NEOs. Details of the financial performance of the Company are available in Item 8 of the Company's Annual Report on Form 10-K for the year ended December 31, 2016 ("2016 Form 10-K"). Please see the narrative in the "—Annual Bonus Plan" section below for more detailed information on this subject. The Company's stock price also declined by four percent during 2016.
Metric
  2016 Target
Performance
  2016 Actual
Achievement
 

Adjusted EBITDA

  $ 710 million   $ 667 million  

Revenue

  $ 2,785 million   $ 2,746 million  

Cash Flow

  $ 639 million   $ 590 million  
    The Company completed two key acquisitions in American Home Shield during 2016, adding more than 100,000 new customers and expanding our footprint in six states.

    The Company completed the conversion of Merry Maids branches to franchises.

    We launched a new corporate brand that symbolizes ServiceMaster's vision to combine our unparalleled network of service providers with the convenience of technology and service excellence.

    The Company made significant investments in the ServSmart platform to provide an enhanced customer experience.

    Management Structure

    Changes were made to our leadership structure during 2016 and early 2017. Early in 2016, Ms. Wegner assumed additional responsibility as the Senior Vice President ("SVP"), Service and Operations for Terminix, in addition to her role as the leader of the Company's Supply Management function. In November, Ms. Wegner was further promoted to the position of

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      President, Franchise Services Group, and Mr. Wick moved from his position as President, Franchise Services Group to be Chief Operating Officer ("COO") for Terminix, reporting to Mr. Gillette, who is leading the Terminix business following the resignation of Mr. Derwin as an executive officer in August. Additionally, Mr. Haughie retired from the Company in March 2017.

    Compensation Decisions

    Base salaries of the NEOs were increased on a selective basis. In 2016, adjustments were made to salaries for Ms. Wegner (21.4% increase) to reflect her promotions, first as SVP, Service and Operations for Terminix and then as President, Franchise Services Group and Mr. Wick (18.6% increase) to reflect his promotions, first as a business unit president and then as COO of Terminix, the Company's largest business unit.

    In 2016, the Company made its first full annual long-term incentive ("LTI") grants since our initial public offering ("IPO") in 2014. In 2015, the Company did not make annual grants because many executives still held a meaningful amount of unvested equity from before the IPO. All NEOs received equity in the form of stock options and performance share units ("PSUs") in February 2016. Additionally, both Ms. Wegner and Mr. Wick received an award of 6,454 RSUs in November 2016 to recognize their new assignments as President, Franchise Services Group and COO, Terminix, respectively.

Objectives of Our Compensation Program

        Our compensation plans for executive officers (including the NEOs) are designed to:

    Attract, motivate and retain highly qualified executives;

    Reward successful performance by the executives and us by linking a significant portion of compensation to financial and business results;

    Align our executives' long-term interests with those of our stockholders through meaningful share ownership; and

    Appropriately balance long-term and short-term incentive compensation so that short-term performance is not emphasized at the expense of long-term value creation.

Elements of Executive Compensation, including for NEOs

        To meet these objectives, our executive compensation program consists of the following:

    Base salary, which is intended to attract and retain highly qualified executives and to recognize individual performance by the executive;

    Annual cash incentive, which is intended to motivate each executive to achieve short-term Company (and, where applicable, business unit) performance goals while contributing to the attainment of long-term business objectives;

    Special bonus awards for retention or promotions from time to time;

    Annual grants of PSUs and stock options to motivate executives to achieve long-term performance goals and to provide equity ownership of our common stock to our executives to ensure goal alignment with our stockholders. Periodic retention, recognition or promotion awards are typically granted in the form of RSUs. In general, the RSUs and stock options granted are time-vested equity awards. The PSUs are earned based on the Company's performance and vest following a three-year performance period; and

    Employee benefits, including retirement benefits, health and welfare benefits, perquisites, new hire bonus and relocation benefits, which are intended to attract and retain qualified executives by ensuring that our benefit programs are competitive.

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        The Compensation Committee determined a target mix of compensation delivered through the three core elements of base salary, annual cash incentive and long-term incentive awards described above based on competitive market data and internal equity, ensuring that the total compensation is heavily weighted to performance-based elements. The target mix of compensation elements for the CEO and an average mix for other NEOs are pictured below.

GRAPHIC

GRAPHIC

        Each of these elements, discussed in more detail below, plays an integral role in our balancing of executive rewards over short- and long-term periods and our ability to attract and retain key executives. We believe the design of our executive compensation program creates alignment between performance achieved and compensation awarded and motivates achievement of both annual goals and sustainable long-term performance.

Determination of Executive Compensation

Pay Decision Process

        The role of our Compensation Committee is to assist our board of directors in the discharge of its responsibilities relating to our executive compensation program. Our Compensation Committee is responsible for establishing, administering and monitoring our policies governing the compensation for our executive officers, including determining base salaries and short-term and LTI awards.

        The Compensation Committee determines the CEO's compensation and reports and discusses the approved compensation with the board of directors. Historically, in determining the CEO's

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compensation, the Compensation Committee has considered the following factors: (1) our operating and financial performance, (2) the competitive market data provided by Semler Brossy Consulting Group, LLC ("Semler Brossy"), our external compensation consultant, as presented to the Compensation Committee by our Senior Vice President, Human Resources in collaboration with Semler Brossy, (3) the assessment by the Compensation Committee of the CEO's individual performance with subsequent discussion with the full board of directors and (4) prevailing economic conditions. The CEO has historically recommended to the Compensation Committee compensation for the other executive officers based on his assessment of each executive officer's area of responsibility, individual and business unit performance, overall contribution, the competitive market data provided by Semler Brossy and prevailing economic conditions. All aspects of compensation for our executive officers in fiscal year 2016 were determined by the Compensation Committee, and the Compensation Committee provides all functions described in this Compensation Discussion and Analysis as provided in its charter.

        We believe that our executive compensation program must be attractive to compete in the market for executive talent and must support our growth strategy. As a result of this focus, we rely on competitive pay practices and individual and business performance in determining the compensation of our executives. In making these compensation determinations, we also consider historical individual compensation levels and historical company payout levels for annual cash incentives. The executive compensation program and underlying philosophy are reviewed at least annually to determine what, if any, modifications should be considered.

Clawback Policy

        The board of directors has approved and implemented a clawback policy that provides the Compensation Committee with the discretion to claw back performance-based compensation in the event of a restatement of Company financial statements or misconduct. This policy was approved in February 2016 and became effective on a prospective basis.

Say-on-Pay

        The Compensation Committee considers the advisory vote from stockholders as an important input into the determination of the compensation program structure. The approval of the executive compensation program by more than 99% of the votes cast by stockholders in 2016 provides a further endorsement of our executive compensation program. The most significant change to the compensation structure during 2016 was the grant of the first annual LTI awards since the IPO as described above. The annual grant of these LTI awards enables the Company to deliver compensation that is competitive with the external market, while further aligning executives' interests with those of our stockholders. The Compensation Committee will continue to consider stockholder feedback as part of its decision-making process.

Peer Group

        In 2016, the Compensation Committee reviewed and confirmed the group of peer companies (the "Peer Group") to which we compare our NEOs' compensation. The Compensation Committee approved a list of 13 companies as our Peer Group. These companies are generally 0.3 to 3.0 times our revenue size, based on 2015 revenue figures.

        The peer companies are generally from the service industry and have a distributed business model. The Compensation Committee also considered the growth rates of the companies when selecting this group of companies. We periodically review the Peer Group and may from time to time adjust the companies comprising the group to better reflect competitors in the industries in which we compete, companies with similar business models and companies that compete in our labor markets for talent.

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For 2016, there were no changes to the Peer Group approved for 2015, which consists of the following companies:

ABM Industries Incorporated   Rollins, Inc.
The ADT Corporation   Service Corporation International
Chemed Corporation   Spectrum Brands Holdings, Inc.
Cintas Corporation   The Scotts Miracle Grow Company
Realogy Holdings Corp.   Waste Connections, Inc.
Rentokil Initial plc   Weight Watchers International, Inc.
Republic Services, Inc.    

        As part of our review of competitive pay practices, we engaged Semler Brossy in 2016 to conduct a market review to determine whether executive officer total compensation opportunities were competitive. In determining 2016 executive compensation, the Compensation Committee relied on the Peer Group data for positions reported in the peer companies' respective proxy statements provided by Semler Brossy. A general survey of competitive market data for positions which were not reported in Peer Group proxy statements was provided by Aon Hewitt and was adjusted to mirror general market merit increases, as identified in market salary increase surveys sponsored by compensation consulting organizations. The survey data reflects companies in general industries with revenue sizes between $1 and $5 billion. The positions for which survey data was the primary source of competitive information include the heads of Marketing and Strategy, Human Resources, Supply Management and Information Technology functions. The Compensation Committee then evaluated base pay and annual bonuses for our executives as discussed below. Differences in total compensation generally reflect the relevant experience, expertise, tenure and performance of the individual executive officer within his or her role.

CEO Performance

        In determining compensation actions for Mr. Gillette, the Compensation Committee placed heavy emphasis on the financial performance of the Company as set forth in the 2016 Form 10-K, highlighted by:

    (1)
    A 6% increase in revenue;

    (2)
    A 7% increase in Adjusted EBITDA;

    (3)
    The Company's performance below target for Adjusted EBITDA, revenue and cash flow; and

    (4)
    A successful refinancing of the Company's $2.4 billion term loan facility in the fourth quarter.

        Key operational strategies that have enhanced the Company's ability to deliver solid performance on a consistent basis have been implemented and key initiatives have been undertaken in 2016, which should bear positive results in the future, including:

    (1)
    Digital strategy investment through ServSmart;

    (2)
    Completing two key acquisitions for American Home Shield in 2016;

    (3)
    Successfully converting the Merry Maids branches to franchises; and

    (4)
    Continued development of a direct-to-consumer channel at American Home Shield.

        Mr. Gillette has also continued to champion a culture change by emphasizing a focus on better customer experience with the Company's products and services. The focus on providing exceptional customer service is taken into consideration during the performance assessment of each associate of the Company.

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        The changes in our CEO's compensation from 2014 through 2016 are largely the result of LTI awards received by the CEO. During 2014, prior to the IPO, Mr. Gillette invested $1.5 million of his personal funds in Company stock and received stock options equal to 5.5 times the number of shares he purchased, resulting in an equity grant date value slightly in excess of $4 million. Our CEO did not receive any equity awards during 2015, resulting in significantly lower total compensation for the year. The Compensation Committee determined in 2015 that our CEO held a meaningful amount of unvested equity from the pre-IPO equity grants. The Compensation Committee made its first annual LTI grants in 2016 to NEOs, including the CEO, to provide competitive compensation levels, while ensuring close alignment with the interests of stockholders, resulting in a higher level of total compensation in 2016 than in 2015 as reflected in the Summary Compensation Table below.

Base Salary

        The Compensation Committee annually reviews the base salaries of our executive officers. The Compensation Committee may take into account numerous factors when making its determination including the NEO's experience relative to industry peers, competitive market data, time in his or her position, individual performance, future potential and leadership qualities.

        The following table sets forth information regarding the 2016 base salaries for our NEOs.

2016 Salary Table

Named Executive Officer
  Base Salary
as of
January 1,
2016 ($)
  Base Salary
as of
December 31,
2016 ($)
  Aggregate
Increase %

Robert J. Gillette

    1,100,000     1,100,000        0%

Alan J. M. Haughie

    575,000     575,000        0%

Timothy M. Haynes

    425,000     425,000        0%

Mary Kay Wegner(1)

    350,000     425,000   21.4%

Martin Wick(2)

    350,000     415,000   18.6%

William J. Derwin(3)

    500,000     500,000        0%

(1)
The salary increase for Ms. Wegner represents incremental increases as she assumed responsibility for Service and Operations at Terminix early in 2016 and then to recognize her promotion to President, Franchise Services Group, while also retaining her responsibility for company-wide supply management.

(2)
The salary increase for Mr. Wick recognized his promotion to the position of Chief Operating Officer for Terminix.

(3)
Mr. Derwin resigned as an executive officer of the Company in August 2016 and had no salary adjustments during the year.

Annual Bonus Plan

        Stockholders of the Company approved the Executive Annual Bonus Plan ("EABP") at the 2015 Annual Meeting of Stockholders. This plan provides for a maximum bonus that can be paid to any executive officer equal to one percent of Adjusted EBITDA. This plan is intended to qualify annual bonuses that are paid to our executives as performance-based compensation under the provisions of Internal Revenue Code ("Code") Section 162(m). The Compensation Committee may exercise its discretion to reduce the awards and exercises this discretion under the Annual Bonus Plan described below. Based on the Company's achievement of Adjusted EBITDA of $667 million (as set forth in the 2016 Form 10-K), each executive officer would be eligible for an annual bonus of $6.67 million, prior to

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the Compensation Committee exercising its discretion to reduce the awards, based on performance results under the Annual Bonus Plan (discussed below).

        The Company administers the Annual Bonus Plan ("ABP"), our annual cash incentive program, which is designed to reward the achievement of specific pre-set financial results measured over one fiscal year (or, as applicable, a portion of a fiscal year) subject to the maximum amounts derived under the EABP. For 2016, the ABP was measured over the 2016 calendar year results. Each participant is assigned an annual incentive target expressed as a percentage of base salary. For the NEOs, these targets ranged from 60 percent of base salary to 100 percent of base salary. The specific target bonus for each NEO is listed in the table below:

Named Executive Officer
  Target Bonus
as a Percent
of Salary

Robert J. Gillette

  100%

Alan J. M. Haughie

    70%

Timothy M. Haynes

    65%

Mary Kay Wegner(1)

    65%

Martin Wick

    65%

William J. Derwin(2). 

    65%

(1)
Ms. Wegner's target bonus as a % of salary was 60% in her role as SVP, Service and Operations for Terminix (11 months) and 65% in her role as President, Franchise Services Group (1 month).

(2)
Mr. Derwin left the Company as of December 31, 2016 and retained his target bonus for 2016 at 65%.

        To encourage our executive officers to focus on short-term Company (and, where applicable, business unit) goals and financial performance, incentives under the ABP are based on our performance with respect to the following measures and an individual performance evaluation, as determined by the Compensation Committee, at both a corporate consolidated and, where applicable, a business unit level:

    Adjusted EBITDA;

    Revenue; and

    Cash flow, which is calculated by making the following adjustments to Adjusted EBITDA: (1) adjusting for the change in working capital, net of acquisitions (excluding accrued interest payable, accrued restructuring charges and current income taxes) ("change in working capital") and (2) subtracting capital expenditures.

        Adjusted EBITDA and revenue, as well as the change in working capital and capital expenditures are included in the financial statements in Item 8 of the 2016 Form 10-K.

        The performance measures above were selected as the most appropriate measures upon which to determine annual bonuses because they are the primary metrics that management believes build value in the Company. Additionally, these measures were selected to incentivize profitable growth and cash flow generation to meet debt obligations and fund investments for future growth. All of the opportunity for payment under the ABP to our NEOs is based on these performance measures. For 2016, the Compensation Committee used its negative discretion under the EABP to award annual bonuses similar to what would have been earned under the ABP.

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        Payments under the ABP were also subject to the achievement of a minimum level of performance on the Adjusted EBITDA financial measure ("Adjusted EBITDA Threshold"). In order to earn any payment under the ABP, the Adjusted EBITDA Threshold had to be achieved at the corporate consolidated or, where applicable, business unit levels. The corporate consolidated Adjusted EBITDA Threshold and business unit Adjusted EBITDA Thresholds applicable to the NEOs are set forth in the table below:

NEO
  Performance Measure   Adjusted EBITDA
Threshold
($ in 000s)
  Adjusted EBITDA
Actual
($ in 000s)
 

Robert J. Gillette

  ServiceMaster Adjusted EBITDA     622,000     667,000  

Alan J. M. Haughie

  ServiceMaster Adjusted EBITDA     622,000     667,000  

Timothy M. Haynes

  American Home Shield Adjusted EBITDA     205,000     220,000  

Mary Kay Wegner

  Terminix Adjusted EBITDA     347,000     371,000  

Martin Wick

  Franchise Services Group Adjusted EBITDA     77,000     79,000  

William J. Derwin

  Terminix Adjusted EBITDA     347,000     371,000  

        Performance targets are established by the Compensation Committee in the first quarter of each year and are based on expected performance in accordance with our, and where applicable, the business unit's, approved business plan for the year. In the event we and, where applicable, the business unit achieve the performance targets, payout under the ABP would be 100% of a specified percentage of the executive's base salary. In the event we and, where applicable, the business unit do not achieve the performance targets, a lesser bonus may be earned if we and, where applicable, the business unit meet or exceed the threshold amounts for the performance targets, which are generally equal to the previous year's results achieved for the applicable performance measure. In the event we exceed the performance targets, the amount of the bonus will increase accordingly with the maximum bonus payable to any executive officer represented by the calculated bonus under the EABP. The components and weightings of the performance measures are reviewed and determined annually by the Compensation Committee to reflect Company strategy. The Compensation Committee also considers an evaluation of the individual performance for each executive officer and may adjust the formulaic bonus calculation based on its evaluation, again subject to the maximum limits set under the EABP.

        The tables below provide information regarding the 2016 ABP for our participating NEOs, including the performance goals, the weight assigned to each performance goal and the payout as a percentage of the target bonus if the threshold or target performance goal is met. The performance goals and relative weightings reflect the Compensation Committee's objective of ensuring that a substantial amount of each NEO's total compensation is tied to applicable overall corporate and business unit performance. Although Ms. Wegner and Mr. Wick assumed new leadership positions in Franchise Services Group and Terminix, their respective 2016 bonuses were measured only on Terminix and Franchise Services Group performance, as applicable, as well as their individual performance.

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2016 ABP Weighting, Threshold and Target Performance Goals

NEO
  Target
Bonus
as a
% of
Salary
  Organizational Weighting   Performance Weighting   Threshold
($ in 000s)
  Target
($ in 000s)
  % of Target
Performance
for
Threshold
Payout
  % Payout
with
Threshold
Performance
                                 

Robert J. Gillette

   100%   100% ServiceMaster   50% ServiceMaster Adjusted EBITDA     622,000     710,000    88%    25%

Alan J. M. Haughie

    70%       30% ServiceMaster Revenue     2,562,000     2,785,000     92%     52%

          20% ServiceMaster Cash Flow     581,000     639,000     91%     45%
                                 

          50% American Home Shield Ajusted EBITDA     205,000     237,000     86%     21%

Timothy M. Haynes

    65%   100% American Home Shield   30% American Home Shield Revenue     917,000     1,009,000     91%     45%

          20% American Home Shield Cash Flow     204,000     234,000     87%     23%

          50% Terminix Adjusted EBITDA     347,000     393,000     88%     30%

Mary Kay Wegner

    65%   100% Terminix   30% Terminix Revenue     1,444,000     1,567,000     92%     53%

          20% Terminix Cash Flow     340,000     377,000     90%     40%

Martin Wick

    65%   100% Franchise Services Group   50% Franchise Services Group Adjusted EBITDA     77,000     80,000     96%     80%

          50% Franchise Services Group Revenue     200,000     207,000     97%     79%

          50% Terminix Adjusted EBITDA     347,000     393,000     88%     30%

William J. Derwin

    65%   100% Terminix   30% Terminix Revenue     1,444,000     1,567,000     92%     53%

          20% Terminix Cash Flow     340,000     377,000     90%     40%

        The "% of Target Performance for Threshold Payout" is equal to threshold performance (which is generally equal to the prior year's actual performance) divided by the current year's target goal. The payout levels for performance above threshold are based on a 6:1 ratio—for every one percent of achievement above threshold performance levels, the plan pays out six additional percentage points of the targeted payout. We believe the 6:1 ratio to be an effective motivator to improve over the prior year's results. The 2016 ABP target payout opportunity for each participating NEO was based on our review of Peer Group and survey data and the importance of the NEO's position relative to our overall financial success. The revenue threshold for 2016 was reduced by $32 million to reflect the conversion of Merry Maids branches to franchises. The cash flow threshold for 2016 was reduced by $19 million due to planned incremental investments in capital related to the ServSmart development and implementation.

2016 ABP Performance

NEO
  % of
ServiceMaster
Target
Adjusted
EBITDA
Attained
  % of
ServiceMaster
Target
Revenue
Attained
  % of
ServiceMaster
Target Cash
Flow Attained
  Business Unit   % of
Business
Unit
Target
Adjusted
EBITDA
Attained
  % of
Business
Unit
Target
Revenue
Attained
  % of
Business
Unit
Target
Cash
Flow
Attained
  % of
Target
Bonus
Earned
 

Robert J. Gillette

    94 %   99 %   92 % Corporate     N/A     N/A     N/A     69 %

Alan J. M. Haughie

    94 %   99 %   92 % Corporate     N/A     N/A     N/A     69 %

Timothy M. Haynes

    N/A     N/A     N/A   American Home Shield     93 %   101 %   95 %   71 %

Mary Kay Wegner

    N/A     N/A     N/A   Terminix     94 %   97 %   93 %   67 %

Martin Wick

    N/A     N/A     N/A   Franchise Services Group     99 %   97 %   N/A     82 %

William J. Derwin

    N/A     N/A     N/A   Terminix     94 %   97 %   93 %   67 %

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2016 ABP Payments

NEO
  % of Salary Paid
at Target
Performance
  Base Salary ($)   Actual %
of Target
Awarded
  Total Bonus
Earned ($)
 

Robert J. Gillette

  100%     1,100,000   69%     759,000  

Alan J. M. Haughie

    70%     575,000   69%     277,725  

Timothy M. Haynes

    65%     425,000   71%     196,000  

Mary Kay Wegner(1)

    65%     425,000   67%     172,000  

Martin Wick

    65%     415,000   82%     221,000  

William J. Derwin(2)

    65%     500,000   67%     145,000  

(1)
Ms. Wegner's target bonus as a percent of salary was 60% in her role as SVP, Service and Operations at Terminix through November 2016 and 65% in her role as President, Franchise Services Group, resulting in a weighted average target bonus of 60% with the actual bonus determined based entirely on 2016 Terminix performance.

(2)
Mr. Derwin's annual bonus payment is prorated for eight months consistent with his severance agreement.

Long-Term Equity Incentive Plans

        Our long-term equity incentive plans were designed to retain key executives and to align the interests of our executives with the achievement of sustainable long-term growth and performance. For 2016, the Compensation Committee approved LTI awards comprised of a mix of stock options and PSUs with equal grant date value (50/50 mix) to provide a long-term incentive component to the pay mix of executive officers.

        Stock options awarded are nonqualifed stock options with vesting in equal installments on the first four anniversaries of the grant date. The exercise price of the stock options was the fair market value of the Company's common stock as defined in the Omnibus Incentive Plan.

        The PSU awards will be earned over a three-year performance period (2016 - 2018) based on the achievement of a cumulative adjusted earnings per share ("Adjusted EPS"), which is defined in the award agreements on file with the SEC. The cumulative Adjusted EPS must meet a threshold level for PSUs to be earned at 50% of the target award, with a maximum 200% of the target number of PSUs earned if the Adjusted EPS achievement is equal to or greater than 125% of target. This cumulative Adjusted EPS target was set at a challenging level that would be achieved only if the Company's performance delivers a significant return to stockholders.

2016 Performance Share Units

 
  Below
Threshold
  Threshold   Target   Maximun

% Achievement of Cumulative Adjusted EPS Target

  <  87%   87%   100%   125%

% of PSUs Earned

    —   50%   100%   200%

        Individual awards are detailed in the Grants of Plan Based Awards (2016) table below.

MSIP

        Prior to our IPO in June 2014, the Amended and Restated ServiceMaster Global Holdings, Inc. Stock Incentive Plan ("MSIP") provided certain key associates (including all of our NEOs) with the opportunity (1) to invest in shares of our common stock via actual share purchases and (2) to receive RSUs and options to purchase shares of our common stock. We believe that the opportunity for

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executive officers to purchase shares by making a significant monetary investment in the Company encouraged their focus on long-term performance, thereby aligning their interests with the interests of our stockholders. All equity awards granted subsequent to the IPO were made under the provisions of the Omnibus Incentive Plan, which became effective on June 26, 2014 and was approved by stockholders at the 2015 Annual Meeting. No further awards will be made under the MSIP, but awards previously granted under the MSIP, including to the NEOs, are still outstanding.

        For each share of common stock purchased by an NEO under the MSIP, we granted such NEO up to four matching options to purchase shares of our common stock ("Matching Options"), except in the case of Mr. Gillette, where we granted five and one half Matching Options for each share purchased. Prior to our IPO, we had also awarded RSUs under the MSIP to both newly hired executives and longer tenured executive officers. Each RSU represents a right to receive a share of common stock in the future, if and when the RSU vests. Vesting of RSUs is subject to the executive's continued employment.

        The purchase of shares under the MSIP allowed executive officers to have a stake in our performance by putting their own financial resources at risk. Additionally, through stock option and RSU grants under the MSIP and now the Omnibus Incentive Plan, the executive officers are encouraged to focus on sustained increases in stockholder value. Specifically, we believe the granting of stock options and RSUs, both time vested and performance based, assists us to:

    Enhance the link between the creation of stockholder value and long term executive incentive compensation;

    Maintain competitive levels of total compensation; and

    Enable us to retain key leaders by providing value for key executives.

Omnibus Incentive Plan

        In connection with our IPO, our board of directors adopted and our stockholders approved the Omnibus Incentive Plan. Our directors, officers, associates and consultants are eligible to receive awards under the Omnibus Incentive Plan. Awards under the Omnibus Incentive Plan may be made in the form of stock options, which may be either incentive stock options or non-qualified stock options; stock purchase rights; restricted stock; RSUs; performance shares; PSUs; stock appreciation rights ("SARs"); dividend equivalents; deferred share units; and other stock-based awards.

        The Compensation Committee periodically reviews the equity holdings of executive officers of the Company to ensure there are appropriate levels of ownership and incentive and retention value. The Compensation Committee also reviews competitive market practice regarding the awarding of LTI awards and, following its assessment during 2016 of our executives' stock holdings and future long-term incentive opportunity, the Compensation Committee approved a LTI strategy and subsequently approved awards for the NEOs. The awards are comprised of a mix of stock options and PSUs, with equivalent grant date value. The specific size and value of the awards are detailed in the Summary Compensation and the Grants of Plan Based Award tables below. The Committee also approved RSU awards to recognize new responsibilities for Ms. Wegner and Mr. Wick, both receiving 6,454 RSUs in November 2016. These RSU awards will vest in equal installments on the first three anniversaries of the grant dates.

        A total of 6,811,337 shares of our common stock remained available for issuance under the Omnibus Incentive Plan as of December 31, 2016. This figure represented approximately five percent of the shares of our common stock that were outstanding as of December 31, 2016. During any period that Section 162(m) of the Code is applicable to us, (1) the maximum number of stock options, SARs or other awards based solely on the increase in the value of common stock that a participant may receive in any year is 2,000,000; (2) a participant may receive a maximum of 1,000,000 performance shares, shares of performance-based restricted stock and performance-based RSUs in any year; and (3) the maximum value of performance units granted to a participant during any year may not exceed $10,000,000.

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        We will continue to consider the award of long-term incentives under the Omnibus Incentive Plan on an ongoing basis to certain key associates, including our NEOs, in order to recognize outstanding performance, enhance retention, assumption of additional responsibilities or otherwise as the Compensation Committee may determine is in our best interest.

Employee Stock Purchase Plan

        The Employee Stock Purchase Plan ("ESPP") was approved by stockholders at the 2015 Annual Meeting in April 2015. A total of 1,000,000 shares was authorized by stockholders for issuance under the ESPP.

        Under the plan, eligible employees of the Company may purchase common stock, subject to IRS limits, during pre-specified offering periods at a discount established by the Compensation Committee of 10% of the then-current fair market value.

        The Company has established consecutive six-month offering periods, which commenced on July 1, 2015, during which stock may be purchased under the ESPP. None of our NEOs participated in the ESPP in 2016. A total of 895,635 shares of our common stock remained available for issuance under the ESPP as of December 31, 2016.

Retirement Benefits

        Associates, including the NEOs, are generally eligible to participate in the ServiceMaster Profit Sharing and Retirement Plan, as amended and restated, as it may be further amended from time to time (the "PSRP"). The PSRP is a tax qualified 401(k) defined contribution plan under which we may make discretionary matching contributions. Historically, we have provided for a matching contribution in the PSRP where associates receive a dollar for dollar match on the first 1% of their contributions, and then a $0.50 per dollar match on the next 2% to 6% contributed. Company matching contributions for the NEOs are set forth below in the All Other Compensation table.

        We also maintain the ServiceMaster Deferred Compensation Plan, as amended and restated, as it may be further amended from time to time (the "DCP"), which is a non-qualified deferred compensation plan designed to afford certain highly compensated associates (including the NEOs, executive officers and certain other associates) the opportunity to defer additional amounts of compensation on a pre-tax basis. No NEOs participated in the DCP during 2016 nor do any NEOs have a balance in the DCP.

Employee Benefits and Executive Perquisites

        We offer a variety of health and welfare programs to all eligible associates, including the NEOs. The NEOs are eligible for the same health and welfare benefit programs on the same basis as the rest of our associates, including medical and dental care coverage, life insurance coverage and short and long-term disability.

        We limit the use of perquisites as a method of compensation and provide executive officers with only those perquisites that we believe are reasonable and consistent with our compensation goal of enabling us to attract and retain superior executives for key positions. The perquisites provided to our NEOs are memberships in social and professional clubs.

        Mr. Gillette is also provided with personal use of our aircraft and certain spousal travel as described in his employment agreement. The personal use of the company aircraft benefit in Mr. Gillette's employment agreement provides that we will bear the full cost of up to 100 flight hours of the executive's personal use of our aircraft per calendar year, including the cost of landing fees, but excluding any taxes imputed to the executive.

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        Our aircraft policy provides that the CEO shall reimburse us for personal use of the company aircraft exceeding 100 hours annually. Any amount so reimbursed to us would be applied to reduce the executive's taxable income arising from the personal use. If our CEO utilizes our aircraft for commuting purposes, the amount applied toward his annual commuting benefit, included as All Other Compensation on the Summary Compensation Table below, is generally calculated under the income imputation rules established by the IRS for personal use of company aircraft. These rules require the cost of each flight to be estimated by applying published IRS per mile rates based on the size of the aircraft to the total miles flown. This method of calculation was affirmed by the Compensation Committee.

        The CEO may approve the personal use of the company aircraft by other executive officers and directors as needed. During 2016, Messrs. Haughie, Haynes and Derwin utilized the company aircraft for family travel to a Company-sponsored function upon approval by the CEO.

Employment Arrangements

        We generally provide an executive with an offer letter prior to the time he or she joins the Company. The offer letter generally describes the basic terms of the executive's employment, including his or her start date, starting salary, ABP bonus target, special bonuses (if any), relocation benefits, severance benefits (if any), sign-on bonus (if any) and equity awards granted in connection with the commencement of his or her employment. The terms of the executive's employment are thereafter based on sustained good performance rather than contractual terms, and our policies will apply as warranted. Under certain circumstances, we recognize that special arrangements with respect to an executive's employment may be necessary or desirable. In 2013, we entered into an employment agreement with Mr. Gillette setting forth the terms of his employment as our CEO. We also entered into severance agreements with Messrs. Haughie and Derwin setting forth certain severance benefits to be received by Messrs. Haughie and Derwin upon a qualifying termination of employment. In 2016, Mr. Derwin resigned from the Company and is receiving severance payments according to his approved severance agreement. The Company announced in January 2017 that Mr. Haughie would be leaving the Company in March 2017. Mr. Haughie will receive severance benefits consistent with his severance agreement. Please see the narrative following the table in "—Grants of Plan Based Awards (2016)" and the "—Potential Payments Upon Termination or Change in Control" section for a description of the agreements with Messrs. Gillette, Haughie and Derwin.

Post Termination Compensation

        Messrs. Haynes and Wick and Ms. Wegner are covered under our standard severance policy or practice as in effect at the time employment is terminated. The standard severance policy and the terms of the post termination arrangements between us and the other NEOs are described in detail below under the "—Potential Payments Upon Termination or Change in Control" section.

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2017 Long-Term Incentive Awards

        In the first quarter of 2017, the Compensation Committee approved the grant of the equity awards set forth in the table below to our NEOs. The stock options are scheduled to vest and become exercisable in equal installments on the first four anniversaries of the grant date, subject to the NEO's continued employment with the Company. The PSUs have a three-year performance cycle from January 1, 2017 through December 31, 2019, where the Company's cumulative Adjusted EPS goals will need to be achieved for such PSUs to vest. PSUs may be earned at threshold, target and maximum payouts (and at points in between threshold and maximum) depending on the level of Adjusted EPS achieved. If at least the threshold level is achieved, the vested shares would be paid out in the first quarter of 2020. If the threshold level is not achieved as of December 31, 2019, the PSUs will be forfeited.

Named Executive Officer
  Number of
Stock Options
  Target
Number of
PSUs
 

Robert J. Gillette

    140,923     48,331  

Alan J. M. Haughie(1)

         

Timothy M. Haynes

    28,453     9,764  

Mary Kay Wegner

    28,453     9,764  

Martin Wick

    28,453     9,764  

(1)
Mr. Haughie retired from the Company in March and, consequently, did not receive long-term incentive awards.


Compensation Committee Report

        The Company's Compensation Committee has reviewed the Compensation Discussion and Analysis and discussed it with management and, based on such review and discussions, has recommended to the board of directors that the Compensation Discussion and Analysis should be included in this Proxy Statement.

John B. Corness (Chair)
Peter L. Cella
Laurie Ann Goldman
Mark E. Tomkins

        This Compensation Committee Report is required by the SEC and, in accordance with the SEC's rules, will not be deemed to be part of or incorporated by reference by any general statement incorporating by reference this proxy statement into any filing under the Securities Act of 1933, as amended, or under the Securities Exchange Act of 1934, as amended, except to the extent that we specifically incorporate this information by reference, and will not otherwise be deemed "soliciting material" or "filed" under either the Securities Act or the Exchange Act.

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Executive Compensation Tables

Summary Compensation Table

Name and Principal Position
  Year   Salary ($)   Bonus ($)   Stock
Awards
($)(1)
  Option
Awards
($)(1)
  Non-Equity
Incentive Plan
Compensation
($)(2)
  All Other
Compensation
($)(3)
  Total ($)  

Robert J. Gillette

    2016     1,100,000         1,925,024     1,925,006     759,000     150,955     5,859,985  

Chief Executive Officer

    2015     1,100,000                 1,045,000     126,078     2,271,078  

    2014     1,100,000             4,083,750     1,287,000     87,617     6,558,367  

Alan J. M. Haughie

   
2016
   
575,000
   
   
500,022
   
500,002
   
277,725
   
11,314
   
1,864,063
 

Former Chief Financial Officer

    2015     564,583                 382,400     26,501     973,484  

    2014     550,000                 451,000     98,822     1,099,822  

Timothy M. Haynes

   
2016
   
425,000
   
   
375,036
   
375,012
   
196,000
   
47,663
   
1,418,711
 

President, American Home Shield

    2015     380,000     100,000 (4)   732,588         252,300     14,277     1,479,165  

Mary Kay Wegner

   
2016
   
396,250
   
   
475,058
   
225,007
   
172,000
   
8,155
   
1,276,470
 

President, Franchise Services Group

    2015     335,000         482,100         199,500     338     1,016,938  

Martin Wick

   
2016
   
368,750
   
   
600,043
   
350,011
   
221,000
   
9,613
   
1,549,417
 

COO, Terminix

    2015     331,250         264,109     165,252     176,700     12,492     949,803  

William J. Derwin

   
2016
   
500,000
   
   
925,451

(5)
 
2,603,836

(6)
 
145,000
   
706,401
   
4,880,688
 

Former President, Terminix

    2015     500,000                 285,200     9,613     794,813  

    2014     493,750                 380,000     546,492     1,420,242  

(1)
The amounts in these columns reflect the aggregate grant date fair value of RSUs, PSUs at target and stock options awarded. The assumptions used in the valuation of RSUs, PSUs and stock option awards are disclosed in the Stock-Based Compensation footnote in the audited financial statements included in Item 8 of the 2016 Form 10-K. Assuming maximum payout, the grant date value of the PSUs for each executive would be: $3,850,048 for Mr. Gillette; $1,000,044 for Mr. Haughie; $750,024 for Mr. Haynes; $450,060 for Ms. Wegner; $700,030 for Mr. Wick; and $800,026 for Mr. Derwin.

(2)
Annual bonuses for 2016 were based on Adjusted EBITDA, Revenue, Cash Flow figures and other individual performance criteria approved by the Compensation Committee.

(3)
Amounts in this column for 2016 are detailed in the All Other Compensation (2016) table below.

(4)
Represents the payment of the final installment of a cash retention award granted by the Compensation Committee in May 2013.

(5)
Includes the incremental expense of $525,438 for the modification of a RSU award granted on November 11, 2013 in conjunction with Mr. Derwin's resignation as an executive officer in August 2016. The assumptions for the expense are detailed in Item 8 of the 2016 Form 10-K. The number also includes the value at target ($400,013) of the PSUs awarded to Mr. Derwin in February 2016. These PSUs were forfeited on December 31, 2016 in conjunction with Mr. Derwin's resignation from the Company.

(6)
Includes the incremental expense of $2,203,819 for the modification of a stock option award granted on December 11, 2013 in conjunction with Mr. Derwin's resignation as an executive officer in August 2016. Assumptions for this expense are detailed in Item 8 of the 2016 Form 10-K. The number also includes the grant value of stock options awarded to Mr. Derwin in February 2016 ($400,017).

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All Other Compensation (2016)

Named Executive Officer
  Perquisites
and Other
Personal
Benefits
($)
  Severance
Benefits
($)
  Company Paid
Life Insurance
Premiums
($)
  Company
Contributions
to PSRP
($)(1)
  Tax
Payment(s)
($)(2)
  Total
($)
 

Robert J. Gillette

    141,342 (3)(7)       338     9,275         150,955  

Alan J. M. Haughie

    1,469 (4)(7)       338     9,275     232     11,314  

Timothy M. Haynes

    37,600 (5)       338     9,275     450     47,663  

Mary Kay Wegner

            338     7,817         8,155  

Martin Wick

            338     9,275         9,613  

William J. Derwin

    37,726 (6)(7)   644,022 (8)   338     9,275     15,040     706,401  

(1)
The PSRP is our tax-qualified retirement savings plan.

(2)
The numbers disclosed in this column reflect the tax gross-up for imputed income resulting from the travel of the NEO's family members to a Company-sponsored function on the company aircraft.

(3)
Mr. Gillette's perquisites include personal use of the corporate aircraft ($118,279), Company-provided membership fees for one country club membership ($8,063) and Company-provided auto allowance ($15,000).

(4)
Mr. Haughie's perquisites include the personal use of the corporate aircraft, including for spousal travel ($1,469).

(5)
Mr. Haynes' perquisites include the personal use of an executive aircraft for spousal travel to a Company-sponsored function ($37,600), which cost is measured on the basis of the actual cost to the Company.

(6)
Mr. Derwin's perquisites include the personal use of the corporate aircraft for family travel to a Company-sponsored function ($37,726).

(7)
The incremental cost of the use of the Company aircraft included in the table above is calculated based on the variable operating costs to ServiceMaster, including fuel costs, mileage, trip-related maintenance, universal weather monitoring costs, on-board catering, lamp/ramp fees and other miscellaneous variable costs based on occupied seat hours. Fixed costs, which do not change based on usage, such as pilot salaries, depreciation and the cost of maintenance not related to trips are excluded. The compensation for personal use of the Company aircraft calculated based on the variable operating costs incurred is typically greater than the amount calculated under the income imputation rules established by the IRS for personal use of company aircraft. The aggregate cost of other perquisites and personal benefits is measured on the basis of the actual cost to the Company.

(8)
This amount represents the severance benefits payable to Mr. Derwin, consistent with his severance agreement, following his resignation from the Company on December 31, 2016.

Grants of Plan Based Awards (2016)

        The amounts listed in the table below in the column entitled Estimated Future Payouts Under Non-Equity Incentive Plan Awards represent the potential 2016 earnings under the ABP, which is a non-equity incentive plan. The threshold amount is the minimum earned amount if threshold performance is attained for all performance measures. The maximum payout under the plan is the

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amount calculated under the EABP. For 2016, the maximum is $6.67 million. Additional information is discussed in "—Compensation Discussion and Analysis—Annual Bonus Plan" above.

 
   
  Estimated Future Payouts Under
Non-Equity Incentive Plan
Awards
  Estimated Future Payouts
Under Equity Incentive Plan
Awards(2)
  All Other
Stock
Awards:
Number of
Shares of
Stock
(#)(3)
  All Other
Option
Awards:
Number of
Securities
Underlying
Options (#)(4)
  Exercise
or Base
Price of
Option
Awards
($/Sh)
   
 
 
   
  Grant Date
Fair Value
of Stock
and Option
Awards(5)
 
Named Executive Officer
  Grant
Date
  Threshold
($)
  Target
($)
  Maximum
($)(1)
  Threshold
(#)
  Target
(#)
  Maximum
(#)
 

Robert J. Gillette

  N/A     412,632     1,100,000     6,670,000                                            

  2/22/2016                       24,312     48,624     97,248                       1,925,024  

  2/22/2016                                               141,753     39.59     1,925,006  

Alan J. M. Haughie

 

N/A

   
150,986
   
402,500
   
6,670,000
                                           

  2/22/2016                       6,315     12,630     25,260                       500,022  

  2/22/2016                                               36,819     39.59     500,002  

Timothy M. Haynes

 

N/A

   
76,512
   
276,250
   
6,670,000
                                           

  2/22/2016                       4,737     9,473     18,946                       375,036  

  2/22/2016                                               27,615     39.59     375,012  

Mary Kay Wegner

 

N/A

   
100,088
   
256,771
   
6,670,000
                                           

  2/22/2016                       2,842     5,684     11,368                       225,030  

  2/22/2016                                               16,569     39.59     225,007  

  11/29/2016                                         6,454 (6)               250,028  

Martin Wick

 

N/A

   
212,037
   
269,750
   
6,670,000
                                           

  2/22/2016                       4,421     8,841     17,682                       350,015  

  2/22/2016                                               25,774     39.59     350,011  

  11/29/2016                                         6,454 (7)               250,028  

William J. Derwin

 

N/A

   
84,455
   
216,667
   
6,670,000
                                           

  2/22/2016                       5,052     10,104     20,208                       400,013  

  2/22/2016                                               29,456     39.59     400,017  

  8/12/2016                                         14,583 (8)   91,673 (9)   12.00     2,729,257 (10)

(1)
Represents the calculation of the annual bonus under the EABP.

(2)
Represents PSUs, which are earned based on performance and vest following the three year performance period (2016 - 2018). Maximum payout under the performance share units is 200% of the target award.

(3)
Represents RSUs, which vest in equal installments on the first three anniversaries of the grant date.

(4)
Represents stock options, which vest in equal installments on the first four anniversaries of the grant date.

(5)
The amounts in this column reflect the grant date fair value of option, RSU and PSU awards detailed in the prior columns. The assumptions used in the valuation of stock option, RSU and PSU awards are disclosed in the Stock-Based Compensation footnote in the audited financial statements included in Item 8 of the 2016 Form 10-K. Maximum payout under the PSUs is 200% of the target award.

(6)
Represents the number of RSUs awarded to Ms. Wegner to recognize her promotion to the position of President, Franchise Services Group.

(7)
Represents the number of RSUs awarded to Mr.Wick to recognize his promotion to the position of Chief Operating Officer, Terminix.

(8)
Represents the number of RSUs that were modified in conjunction with Mr. Derwin' resignation as an executive officer. The original RSU award was granted in November 2013.

(9)
Represents the number of stock options that were modified in conjunction with Mr. Derwin's resignation as an executive officer. The original stock option award was granted in December 2013.

(10)
Represents the incremental stock-based expense related to the modification of the RSU and stock option awards.

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Employment Arrangements

Employment Agreement with Mr. Gillette

        On June 17, 2013, we announced that Robert J. Gillette had been elected to serve as our CEO pursuant to an employment agreement with us. Mr. Gillette's employment agreement was initially for a term of three years subject to automatic one year renewals thereafter, absent termination notice by either party. The agreement was automatically renewed in June 2016 through June 2017. Under his employment agreement, Mr. Gillette received an initial annual base salary of $1.1 million and a target annual incentive bonus opportunity of 100 percent of his base salary. Mr. Gillette's employment agreement also entitles him to an automobile allowance of $15,000 per year and personal use of the company aircraft for up to 100 flight hours. Mr. Gillette's employment agreement also provides for severance benefits as described below under "—Potential Payments Upon Termination or Change in Control." A failure by us to renew the agreement will constitute a termination of Mr. Gillette's employment without cause for purposes of his severance benefits.

        In connection with his commencement of employment, Mr. Gillette purchased $1.5 million of our common stock. In connection with his initial investment, Mr. Gillette received 262,500 RSUs, which vested in equal installments on the first three anniversaries of their grant dates. Additionally, for each share of common stock he purchased, he received five and one half Matching Options with an exercise price equal to the fair market value of a share of common stock at the time of the option grant. Mr. Gillette's Matching Options vest in equal installments on the first four anniversaries of the grant date. Based on Mr. Gillette's initial equity investment (and subsequent adjustments for corporate transactions), he acquired 131,250 shares of our common stock and was granted 721,875 Matching Options.

        Pursuant to the terms of his employment agreement, Mr. Gillette made a second investment of $1,500,000 in our common stock and was granted Matching Options at a rate of five and one half options per share purchased on March 18, 2014. Based on Mr. Gillette's investment, he acquired 125,000 shares of our common stock and was granted 687,500 Matching Options.

        Should Mr. Gillette's employment terminate for cause, all vested and unvested options will be canceled. In the case of Mr. Gillette's termination other than for cause and other than by reason of his death or disability, unvested options will be canceled. Upon termination by reason of death or disability, Mr. Gillette's unvested options will fully vest. Mr. Gillette or his estate will retain the right to exercise any vested options for up to 12 months following termination for death, disability or retirement and for three months following termination for all other reasons (except for termination for cause). Under the award agreements, if Mr. Gillette's employment is terminated by us without cause or Mr. Gillette resigns with good reason, in either case, when we are party to an agreement that, if consummated, would result in a change in control or such termination was otherwise connected to such an agreement, and in each case such change in control is consummated, Mr. Gillette will receive a cash payment equal to the value of his forfeited awards.

Equity Awards

        As noted in the Compensation Discussion and Analysis, on February 22, 2016, the Compensation Committee approved the grant of the equity awards set forth in the table below to our NEOs. The stock options are scheduled to vest and become exercisable in equal annual installments on the first four anniversaries of the grant date, subject to the NEO's continued employment with the Company. The stock options have an exercise price of $39.59 per share. The PSUs have a three-year performance cycle from January 1, 2016 through December 31, 2018, where the Company's cumulative Adjusted EPS goals will need to be achieved for such PSUs to vest. PSUs may be earned at threshold, target and maximum payouts (and at points in between threshold and maximum) depending on the level of cumulative Adjusted EPS achieved. If at least the threshold level is achieved, the vested shares would

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be paid out in the first quarter of 2019. If the threshold level is not achieved as of December 31, 2018, the PSUs will be forfeited.

Named Executive Officer
  Number of
Stock Options
  Target
Number of
PSUs
 

Robert J. Gillette

    141,753     48,624  

Alan J. M. Haughie(1)

    36,819     12,630  

Timothy M. Haynes

    27,615     9,473  

Mary Kay Wegner

    16,569     5,684  

Martin Wick

    25,774     8,841  

William J. Derwin(2)

    29,456     10,104  

(1)
Mr. Haughie forfeited his PSU award and any unvested stock options due to his retirement on March 15, 2017.

(2)
Mr. Derwin forfeited his PSU award and any unvested stock options due to his resignation on December 31, 2016.

        Also during 2016, Ms. Wegner and Mr. Wick received RSU award.to recognize their promotions to the position of President, Franchise Services Group and Chief Operating Officer, Terminix, respectively. All stock options and RSUs currently held by the NEOs are shown in the table in "—Outstanding Equity Awards at Fiscal Year End (2016)" below.

        The MSIP or Omnibus Incentive Plan and an employee stock option agreement govern each option award and provide, among other things, that the options vest in equal installments on the first four anniversaries of the grant dates, subject to continued employment through each applicable vesting date. The MSIP or Omnibus Incentive Plan and an RSU award agreement govern each RSU award and provide, among other things, that the RSUs vest in equal installments on the first three anniversaries of the grant dates, subject to continued employment through each applicable vesting date. Holders of RSUs have no rights as stockholders, including voting rights. Holders of RSUs are, however, entitled to dividend equivalents if a dividend is declared on our common stock. For more information on the MSIP, see "—Compensation Discussion and Analysis—Long-Term Equity Incentive Plans" above. See "—Potential Payments Upon Termination or Change in Control" below for information regarding the cancellation or acceleration of vesting of stock options and RSUs upon certain terminations of employment or a change in control.

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Outstanding Equity Awards at Fiscal Year End (2016)

 
   
  Option Awards   Stock Awards   Performance Stock Awards  
Named Executive Officer
  Grant Date   Number of
Securities
Underlying
Unexercised
Options (#)
Exercisable(1)
  Number of
Securities
Underlying
Unexercised
Options (#)
Unexercisable(1)
  Option
Exercise
Price
($)
  Option
Expiration
Date
  Number of
Units of
Stock That
Have Not
Vested
(#)(2)
  Market
Value of
Units of
Stock That
Have Not
Vested
($)(3)
  Equity
Incentive
Plan Awards:
Number of
Unearned
Units That
Have Not
Yet Vested
(#)(4)
  Equity
Incentive
Plan Awards:
Market
Value of
Unearned
Units That
Have Not
Yet Vested
(#)(4)
 

Robert J. Gillette

    9/13/2013     541,407     180,468     11.43     9/13/2023                          

    3/18/2014     343,750     343,750     12.00     3/18/2024                          

    2/22/2016         141,753     39.59     2/22/2026     48,624     1,831,666     24,312     915,833  

Alan J. M. Haughie

   
12/11/2013
   
126,000
   
42,000
   
12.00
   
12/11/2023
                         

    2/22/2016         36,819     39.59     2/22/2026     12,630     475,772     6,315     237,886  

Timothy M. Haynes

   
3/21/2012
   
12,498
   
   
16.01
   
3/21/2022
                         

    8/28/2013     13,125     4,375     11.43     8/28/2023                          

    3/18/2014     16,667     16,666     12.00     3/18/2024                          

    2/24/2015                             10,000     376,700              

    9/22/2015                             4,833     182,059              

    2/22/2016         27,615     39.59     2/22/2026     9,473     356,848     4,737     178,443  

Mary Kay Wegner

   
5/28/2010
   
1,750
   
   
11.43
   
5/28/2020
                         

    9/13/2013     13,126     6,562     11.43     9/13/2023                          

    2/24/2015                             10,000     376,700              

    2/22/2016         16,569     39.59     2/22/2026     5,684     214,116     2,842     107,058  

    11/29/2016                             6,454     243,122              

Martin Wick

   
12/2/2009
   
17,500
   
   
11.43
   
12/2/2019
                         

    2/25/2014                             3,333     125,554              

    3/18/2014     10,000     10,000     12.00     3/18/2024                          

    2/24/2015     3,525     10,575     32.14     2/24/2025     3,400     128,078              

    9/22/2015                             1,933     72,816              

    2/22/2016         25,774     39.59     2/22/2026     8,841     333,040     4,421     166,539  

    11/29/2016                             6,454     243,122              

William J. Derwin(5)

   
12/11/2013
   
91,666
   
   
12.00
   
12/11/2023
   
 
   
 
   
 
   
 
 

(1)
Represents options to purchase shares of common stock granted under the MSIP and Omnibus Incentive Plan. Options become exercisable on the basis of passage of time and continued employment over a four-year period, with one-fourth becoming exercisable on each anniversary following the grant date.

(2)
Represents RSUs and PSUs to be settled in common stock granted under the MSIP and Omnibus Incentive Plan. RSUs become vested and will settle on the basis of passage of time and continued employment over a three-year period, with one-third becoming vested on each anniversary following the grant date. PSUs are earned based on the level of achievement of a cumulative adjusted EPS target for performance years 2016-2018 and will vest at the end of 2018. Maximum payout under the performance share units is 200% of the target award.

(3)
Fair market value as of December 31, 2016 of $37.67 per share.

(4)
Represents the number and market value of PSUs at the threshold payout level.

(5)
Unvested stock options and PSUs were canceled upon Mr. Derwin's resignation from the Company on December 31, 2016 and are not reflected in the table. Remaining vested stock options will expire on March 31, 2017.

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Option Exercises and Stock Vested (2016)

 
  Option Awards   Stock Awards  
Named Executive Officer
  Number of
Shares
Acquired on
Exercise (#)
  Value
Realized on
Exercise ($)
  Number of
Shares
Acquired on
Vesting (#)(1)
  Value
Realized on
Vesting ($)(2)
 

Robert J. Gillette

            87,500     3,199,000  

Alan J. M. Haughie

            21,875     790,781  

Timothy M. Haynes

            18,458     700,568  

Mary Kay Wegner

    13,562     340,140     5,000     198,5000  

Martin Wick

            6,000     232,044  

William J. Derwin

    183,332     4,299,184     14,583     515,801  

(1)
Reflects the vesting of RSUs in 2016. Messrs. Gillette, Haughie, Haynes and Wick and Ms. Wegner elected to surrender a portion of the shares that settled upon vesting of the RSUs to satisfy tax withholding obligations, resulting in net shares of 50,125; 12,685; 11,432; 4,175; and 3,465, respectively.

(2)
The figures in this column represent the number of RSUs vesting multiplied by the fair market value of Company stock on the date of vesting.

Nonqualified Deferred Compensation Plans

        No NEOs participated in the DCP during 2016, and none have any balance in the DCP from any prior year.

Potential Payments Upon Termination or Change in Control

Severance Benefits for NEOs

        Unless modified by separate agreement, and except as described below, upon a termination of employment for any reason, we have no obligation to pay any prospective amounts or provide any benefits to our NEOs. Our obligations will consist of those obligations accrued at the date of termination, including payment of earned salary, vacation, reimbursement of expenses and obligations that may otherwise be payable in the event of death or disability.

        For the purpose of the following discussion, "cause" means a material breach by the executive of the duties and responsibilities of the executive (other than as a result of incapacity due to physical or mental illness) that is demonstrably willful and deliberate on the executive's part, committed in bad faith or without reasonable belief that such breach is in our best interests and not remedied in a reasonable period of time after receipt of written notice from us specifying such breach; or the commission by the executive of a felony or misdemeanor involving any act of fraud, embezzlement or dishonesty or any other intentional misconduct by the executive that materially and adversely affects our business affairs or reputation. The NEOs' agreements described below also include in the definition of "cause": any failure by the executive to cooperate with any investigation or inquiry into the executive's business practices, whether internal or external, including, but not limited to, the executive's refusal to be deposed or to provide testimony at any trial or inquiry.

        Upon each executive's death or disability, we will pay to the executive (or his or her executors or legal representatives, to the extent applicable) the annual bonus earned for the fiscal year immediately preceding the date of termination to the extent not previously paid; plus if the date of termination is after June 30 of a fiscal year, a prorated bonus through his date of termination (determined based on the target bonus, in the event of retirement or death, or actual accomplishment, in the event of disability).

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Mr. Gillette

        Mr. Gillette's employment agreement provides that if we were to terminate Mr. Gillette's employment without cause, or Mr. Gillette terminates his employment for good reason, he would receive: (1) continued payment of his monthly base salary for 24 months following the date of termination; (2) reimbursement of COBRA premiums paid by him for 18 months following the date of termination (and reimbursement of COBRA premiums for up to an additional 6 months following the end of the original 18 month period to the extent that Mr. Gillette and his dependents have not obtained coverage from a subsequent employer); (3) the annual bonus earned for the fiscal year immediately preceding the date of termination to the extent not previously paid; (4) a prorated bonus through his date of termination; and (5) an amount equal to two times his average annual bonus paid or payable to Mr. Gillette with respect to the two fiscal years immediately preceding the date of termination or, if Mr. Gillette has not received an annual bonus for either or both of those fiscal years immediately preceding the date of termination, such average to be calculated using his target annual bonus for such year or years, as applicable. Payments of Mr. Gillette's severance benefits are subject to Mr. Gillette signing a general release of claims. Mr. Gillette is also subject to covenants not to compete or solicit for two years following termination and an indefinite covenant not to disclose confidential information. Upon Mr. Gillette's retirement, death or disability, we shall pay to Mr. Gillette (or his executors or legal representatives) the annual bonus earned for the fiscal year immediately preceding the date of termination to the extent not previously paid, plus a prorated bonus through his date of termination.

Mr. Haughie

        We entered into a severance agreement with Mr. Haughie upon his hire that provides that if we were to terminate Mr. Haughie's employment without cause, or if he were to terminate his employment for good reason, he would receive: (1) continued payment of monthly base salary for 12 months following the date of termination; (2) an amount equal to the executive's then current year's annual bonus at target; (3) if the date of termination is after June 30 of a fiscal year, a prorated bonus through the date of termination; and (4) an amount equal to 12 times the executive's monthly cost for health care continuation coverage for those eligible plans in place immediately prior to termination. Mr. Haughie left the Company on March 15, 2017, which will result in payments under his approved severance agreement.

Mr. Derwin

        We entered into a severance agreement with Mr. Derwin upon his hire that provides that if we were to terminate Mr. Derwin's employment without cause, or if he were to terminate his employment for good reason, he would receive: (1) continued payment of monthly base salary for 12 months following the date of termination; (2) an amount equal to the executive's then current year's annual bonus at target; (3) if the date of termination is after June 30 of a fiscal year, a prorated bonus through the date of termination; and (4) an amount equal to 12 times the executive's monthly cost for health care continuation coverage for those eligible plans in place immediately prior to termination. Mr. Derwin resigned from the Company during 2016, resulting in payments under his approved severance agreement.

Severance Arrangements with Other NEOs

        We have not historically offered severance agreements or change in control agreements to newly hired executive officers; however, the Compensation Committee periodically reassesses the need to offer these types of arrangements as part of maintaining competitive executive compensation packages and has included severance agreements for Messrs. Haughie and Derwin, where the agreement was needed to hire the executive. Messrs. Haynes and Wick and Ms. Wegner are covered under our

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standard severance practices and guidelines. As an officer who reports directly to our CEO, he or she is eligible to receive severance if terminated without cause (as defined in "—Potential Payments Upon Termination or Change in Control—Severance Benefits for NEOs"). Under our practice for executive officers as in effect as of December 31, 2016, in the event of such termination, an amount equal to one times base salary plus target bonus for the year of termination is paid out generally in monthly installments over a period of 12 to 18 months, and, if termination occurs after June 30 of a year, a prorated portion of the bonus earned under the ABP would be payable to the terminated executive at the same time as annual bonuses are paid to other executives for the applicable year, subject to execution of a general release and observing covenants not to compete, solicit, nor disclose confidential information.

MSIP and Omnibus Incentive Plan

        If an executive's employment is terminated by us for "cause" (as defined in the MSIP and Omnibus Incentive Plan) all options (vested and unvested) and unvested RSUs are immediately cancelled.

        If an executive's employment is terminated by us without "cause" or if the executive voluntarily terminates his employment for any reason, all unvested options, RSUs and PSUs immediately terminate. Upon such a termination, the executive may exercise vested options before the first to occur of (1) the three month anniversary of the executive's termination of employment, (2) the expiration of the options' normal term, after which date such options are cancelled or (3) the cancellation of the options in the event of a change in control in exchange for a cash payment.

        If an executive's employment terminates by reason of death or disability, all unvested options will vest, and all options will remain exercisable until the first to occur of (1) the one year anniversary of the executive's date of termination, (2) the expiration of the options' normal term, after which date such options are cancelled or (3) the cancellation of the options in the event of a change in control in exchange for a cash payment. RSUs will vest as to the number of RSUs that would have vested on the next anniversary of the grant date (assuming the executive's employment had continued through such anniversary) multiplied by a fraction, the numerator of which is the number of days elapsed since (x) the grant date, if the termination due to death or disability occurs on or prior to the first anniversary of the grant date, or (y) the most recent prior anniversary of the grant date, if the termination due to death or disability occurs after the first anniversary of the grant date, and the denominator of which was 366 for 2016. PSUs will vest as to the number of PSUs that would have vested at "Target," multiplied by a fraction, the numerator of which is the number of days elapsed from the grant date through the date of death or disability and the denominator of which is the number of days in the performance cycle.

        The stock option agreements provide that all then outstanding options (whether vested or unvested) will be cancelled in exchange for a cash payment if we experience a "change in control" (as defined in the MSIP and the Omnibus Incentive Plan), unless the board of directors reasonably determines in good faith that options with substantially equivalent or better terms are substituted for the existing options. Upon a change in control occurring prior to the third anniversary of the grant date, all RSUs will become vested and PSUs will vest at the "Target" number of units awarded.

        The Compensation Committee also has the discretion to accelerate the vesting of options, RSUs or PSUs at any time and from time to time.

Payment Upon Retirement, Death, Disability, Qualifying Termination, or Change in Control as of December 31, 2016

        The following table sets forth information regarding the value of payments and other benefits payable by us to each of the NEOs employed by us as of December 31, 2016 in the event of

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retirement, death, disability, qualifying termination (a termination which qualifies an NEO for severance payments under his employment agreement or offer letter or our general severance policy) or change in control. Except as otherwise noted below, the amounts shown assume termination or change in control effective as of December 31, 2016 and a fair market value of our common stock on December 31, 2016 of $37.67 per share.

Potential Payments Upon Retirement, Death, Disability, Qualifying Termination or
Change in Control (2016)

Named Executive Officer
  Event   Base Salary
and Target
Bonus
($)(1)
  Payment of
Current
Year
Bonus
($)
  Acceleration
of Vesting
of Stock
Options
($)(2)
  Acceleration
of Vesting of
RSUs/PSUs
($)(2)
  Health &
Welfare
($)(3)
  Total
Payments
($)
 

Robert J. Gillette

  Retirement         759,000                 759,000  

  Death         1,100,000     13,559,543     523,572         15,183,115  

  Disability         759,000     13,559,543     523,572         14,842,115  

  Qualifying Termination     4,400,000     759,000                 5,159,000  

  Change in Control             13,559,543     1,831,666         15,391,209  

Alan J. M. Haughie

 

Retirement

   
   
277,725
   
   
   
   
277,725
 

  Death         402,500     1,078,140     135,997         1,616,637  

  Disability         277,725     1,078,140     135,997         1,491,862  

  Qualifying Termination     977,500     277,725             21,538     1,276,763  

  Change in Control             1,078,140     475,772         1,553,912  

Timothy M. Haynes

 

Retirement

   
   
196,000
   
   
   
   
196,000
 

  Death         276,250     542,616     287,677         1,106,543  

  Disability         196,000     542,616     287,677         1,026,293  

  Qualifying Termination     701,250     196,000                 897,250  

  Change in Control             542,616     915,607         1,458,223  

Mary Kay Wegner

 

Retirement

   
   
172,000
   
   
   
   
172,000
 

  Death         256,771     172,187     228,793         657,751  

  Disability         172,000     172,187     228,793         572,980  

  Qualifying Termination     701,250     172,000                 873,250  

  Change in Control             172,187     833,938         1,006,125  

Martin Wick

 

Retirement

   
   
221,000
   
   
   
   
221,000
 

  Death         269,750     315,180     273,577         858,507  

  Disability         221,000     315,180     273,577         809,757  

  Qualifying Termination     684,750     221,000                 905,750  

  Change in Control             315,180     902,611         1,217,791  

William J. Derwin(4)

 

Qualifying Termination

   
632,692
   
145,000
   
   
   
20,035
   
797,727
 

(1)
Calculations are based upon the terms previously discussed under Severance Benefits for NEOs.

(2)
As noted above in the sections entitled MSIP and Omnibus Incentive Plan, upon a change in control, death or disability, all or portions of unvested stock options, RSUs and PSUs (at target) become vested and exercisable. For RSUs and PSUs (at target) a prorated number of units will vest based on the length of service to the date of death or disability divided by the full number of days in the performance priod. The values in the table were based on a value of $37.67 per share at December 31, 2016 and option exercise prices of $11.43, 12.00, $32.14 and $39.59, as applicable.

(3)
Represents the amount to be paid for continuation of benefits coverage, based on the coverage carried on December 31, 2016.

(4)
Mr. Derwin resigned as an executive officer on August 12, 2016 and resigned from the Company on December 31, 2016. The figures presented represent provisions of his executed severance agreement.

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Equity Compensation Plan Information

        The following table contains information, as of December 31, 2016, about the amount of our common shares to be issued upon the exercise of outstanding options, RSUs and PSUs granted under the MSIP and the Omnibus Incentive Plan.

Plan Category
  Number of Securities
to be Issued Upon
Exercise of
Outstanding Options,
Warrants and Rights(1)
  Weighted Average
Exercise Price
of Outstanding
Options
  Number of Securities
Remaining Available
for Future Issuance
Under Equity
Compensation Plans
(excluding securities
reflected in first column)(2)

Equity compensation plans approved by stockholders

  3,704,359   $18.96   7,706,972

Equity compensation plans not approved by stockholders

   —    —    —

Total

  3,704,359   $18.96   7,706,972

(1)
The figures in this column reflect 3,155,344 stock options, 439,134 RSUs and 109,881 PSUs granted to executives, officers and employees pursuant to the MSIP and Omnibus Incentive Plan.

(2)
Includes 6,811,337 and 895,635 shares that can be issued under the Omnibus Incentive Plan and the ESPP, respectively.


SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

        The following table sets forth information as of March 7, 2017 with respect to the ownership of our common stock by:

    each person known to own beneficially more than five percent of our common stock;

    each of our directors;

    each of our NEOs; and

    all of our current executive officers and directors as a group.

        The amounts and percentages of shares beneficially owned are reported on the basis of regulations of the SEC governing the determination of beneficial ownership of securities. Under SEC rules, a person is deemed to be a "beneficial owner" of a security if that person has or shares voting power or investment power, which includes the power to dispose of or to direct the disposition of such security. A person is also deemed to be a beneficial owner of any securities of which that person has a right to acquire beneficial ownership within 60 days. Securities that can be so acquired are deemed to be outstanding for purposes of computing such person's ownership percentage, but not for purposes of computing any other person's percentage. Under these rules, more than one person may be deemed to be a beneficial owner of the same securities, and a person may be deemed to be a beneficial owner of securities as to which such person has no economic interest.

        Percentage computations are based on 134,404,265 shares of our common stock outstanding as of March 7, 2017.

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        Except as otherwise indicated in these footnotes, each of the beneficial owners listed has, to our knowledge, sole voting and investment power with respect to the indicated shares of common stock. Addresses for the beneficial owners are set forth in the footnotes to the table.

Name of Beneficial Owner
  Shares
Beneficially
Owned
  Percent

FMR LLC(1)

    14,509,472   10.8

Janus Capital Management LLC(2)

    13,957,331   10.4

The Vanguard Group(3)

    9,941,968   7.4

Capital Research Global Investors(4)

    8,331,000   6.2

Hound Partners, LLC(5)

    8,207,749   6.1

Cantillon Capital Management LLC(6)

    7,142,529   5.3

Mark E. Tomkins(7)(8)

    7,857   *

Peter L. Cella(7)(8)

    559   *

John B. Corness(7)(8)

    1,970   *

Jerri L. DeVard(7)(8)

    1,970   *

Richard P. Fox(7)(8)

    10,483   *

Laurie Ann Goldman(7)(8)

    3,612   *

Stephen J. Sedita(7)(8)

    10,483   *

Robert J. Gillette(7)(9)

    1,193,085   *

Alan J. M. Haughie(7)(9)

    9,205   *

Timothy M. Haynes(7)(9)

    81,127   *

Mary Kay Wegner(7)(9)

    22,841   *

Martin Wick(7)(9)

    62,966   *

William J. Derwin(7)(9)

    99,787   *

All current directors and executive officers as a group (15 persons)(9)

    1,572,206   1.2

*
Less than one percent.

(1)
Based on information obtained from a Schedule 13G filed with the SEC by FMR LLC and Abigail P. Johnson. Abigail P. Johnson is a Director, Chairman and Chief Executive Officer of FMR LLC. The securities beneficially owned, or that may be deemed to be beneficially owned, by FMR LLC and certain of its subsidiaries and affiliates are reflected in the table above. Members of the Johnson family, including Abigail P. Johnson, are the predominant owners, directly or through trusts, of Series B voting common shares of FMR LLC, representing 49% of the voting power of FMR LLC. The Johnson family group and all other Series B shareholders have entered into a shareholders' voting agreement under which all Series B voting common shares will be voted in accordance with the majority vote of Series B voting common shares. Accordingly, through their ownership of voting common shares and the execution of the shareholders' voting agreement, members of the Johnson family may be deemed, under the Investment Company Act of 1940, to form a controlling group with respect to FMR LLC.

Neither FMR LLC nor Abigail P. Johnson has the sole power to vote or direct the voting of the shares owned directly by the various investment companies registered under the Investment Company Act ("Fidelity Funds") advised by Fidelity Management & Research Company, a wholly owned subsidiary of FMR LLC, which power resides with the Fidelity Funds' Boards of Trustees. Fidelity Management & Research Company carries out the voting of the shares under written guidelines established by the Fidelity Funds' Boards of Trustees. The address for each of FMR LLC and Ms. Johnson is 245 Summer Street, Boston, MA 02210.

(2)
Based on information obtained from a Schedule 13G filed with the SEC by Janus Capital Management LLC ("Janus Capital") and INTECH Investment Management LLC ("INTECH").

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    INTECH is a direct subsidiary of Janus Capital. Janus Capital has a direct 97.11% ownership stake in INTECH and a direct 100% ownership stake in Perkins Investment Management LLC ("Perkins"). Janus Capital, Perkins and INTECH are registered investment advisers, each furnishing investment advice to various investment companies registered under Section 8 of the Investment Company Act of 1940 and to individual and institutional clients (collectively, the "Managed Portfolios"). As a result of its role as investment adviser or sub-adviser to the Managed Portfolios, Janus Capital may be deemed to be the beneficial owner of 13,643,331 shares of ServiceMaster common stock held by such Managed Portfolios. However, Janus Capital does not have the right to receive any dividends from, or the proceeds from the sale of, the securities held in the Managed Portfolios and disclaims any ownership associated with such rights.

    As a result of its role as investment adviser or sub-adviser to the Managed Portfolios, INTECH may be deemed to be the beneficial owner of 314,000 shares of ServiceMaster common stock held by such Managed Portfolios. However, INTECH does not have the right to receive any dividends from, or the proceeds from the sale of, the securities held in the Managed Portfolios and disclaims any ownership associated with such rights. Janus Capital Management LLC is a Delaware limited liability company with an address of 151 Detroit Street, Denver, CO 80206.

(3)
Based on information obtained from a Schedule 13G filed with the SEC by The Vanguard Group. The Vanguard Group is a Pennsylvania corporation with an address of 100 Vanguard Blvd., Malvern, PA 19355.

(4)
Based on information obtained from a Schedule 13G filed with the SEC by Capital Research Global Investors. Capital Research Global Investors is a division of Capital Research and Management Company. Capital Research Global Investors is deemed to be the beneficial owner of 8,331,000 shares of ServiceMaster common stock as a result of Capital Research and Management Company acting as investment adviser to various investment companies registered under Section 8 of the Investment Company Act of 1940. The address of Capital Research Global Investors is 333 South Hope Street, Los Angeles, CA 90071.

(5)
Based on information obtained from a Schedule 13G filed with the SEC by Hound Partners, LLC, Hound Performance, LLC and Jonathan Auerbach. Hound Partners, LLC and Hound Performance, LLC are Delaware limited liability companies, and the address of Hound Partners, LLC, Hound Performance, LLC and Jonathan Auerbach is 101 Park Avenue, 48th Floor, New York, NY 10178.

(6)
Based on information obtained from a Schedule 13G filed with the SEC by Cantillon Capital Management LLC, Cantillon Management L.P., Cantillon Inc. and William von Mueffling. Cantillon Capital Management LLC ("CCM LLC") is reporting shares of ServiceMaster beneficially owned by certain funds and managed accounts advised by CCM LLC or its subsidiary; Cantillon Management L.P. ("Cantillon Management") with respect to shares of ServiceMaster beneficially owned by CCM LLC; Cantillon Inc. with respect to shares of ServiceMaster beneficially owned by CCM LLC and Cantillon Management; and William von Mueffling with respect to shares of ServiceMaster beneficially owned directly and by CCM LLC, Cantillon Inc. and Cantillon Management. CCM LLC is a Delaware limited liability company; Cantillon Inc. is a Delaware corporation; Cantillon Management is a Delaware limited partnership; and Mr. von Mueffling is a United States citizen. The principal business address of CCM LLC, Cantillon Inc., Cantillon Management and Mr. von Mueffling is 40 West 57th Street, 27th Floor, New York, NY 10019.

(7)
The business address for these persons is c/o ServiceMaster Global Holdings, Inc., 860 Ridge Lake Boulevard, Memphis, Tennessee 38120.

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(8)
Includes restricted shares granted to the directors for board service that are scheduled to vest on April 25, 2017 as follows: Mr. Cella, 559 shares; Ms. DeVard and Mr. Corness, 1,970 shares; Ms. Goldman and Messrs. Fox and Sedita 2,618 shares; and Mr. Tomkins, 5,235 shares. Each director has represented to the Company that none of the securities owned by him or her have been pledged.

(9)
Includes shares which the current executive officers have the right to acquire prior to May 6, 2017 through the exercise of stock options or vesting of RSUs as follows: Mr. Gillette, 1,092,470 shares; Mr. Haughie, 9,205 shares; Mr. Haynes, 57,527 shares; Ms. Wegner, 19,019 shares; and Mr. Wick 45,994 shares. All current executive officers as a group have the right to acquire 1,336,054 shares prior to May 6, 2017 through the exercise of stock options or vesting of RSUs. Each executive officer has represented to the Company that none of the securities owned by him or her have been pledged.


SECTION 16(a) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE

        Section 16(a) of the Exchange Act requires the Company's directors and executive officers, and persons who own more than ten percent of the Company's common stock, to file with the SEC reports of ownership and reports of changes in ownership of common stock and other equity securities of the Company and to furnish such reports to the Company. To the Company's knowledge, based solely on a review of the copies of such reports furnished to the Company and written representations that no other reports were required, during the year ended December 31, 2016, all Section 16(a) filing requirements applicable to directors, executive officers and greater than ten percent beneficial owners were complied with by such persons.


CERTAIN RELATIONSHIPS AND RELATED PARTY TRANSACTIONS

Policies and Procedures for Related Person Transactions

        Our board of directors has approved policies and procedures with respect to the review and approval of certain transactions between us and a "Related Person," or a "Related Person Transaction," which we refer to as our "Related Person Transaction Policy." Pursuant to the terms of the Related Person Transaction Policy, the board of directors must review and decide whether to approve or ratify any Related Person Transaction. Any Related Person Transaction is required to be reported to our legal department, and the legal department will then determine whether it should be submitted to our Audit Committee for consideration.

        For the purposes of the Related Person Transaction Policy, a "Related Person Transaction" is a transaction, arrangement or relationship (or any series of similar transactions, arrangements or relationships) in which we (including any of our subsidiaries) were, are or will be a participant and the amount involved exceeds $120,000 and in which any Related Person had, has or will have a direct or indirect interest.

        A "Related Person," as defined in the Related Person Transaction Policy, means any person who is, or at any time since the beginning of our last fiscal year was, a director or executive officer of ServiceMaster or a nominee to become a director of ServiceMaster; any person who is known to be the beneficial owner of more than five percent of our common stock; any immediate family member of any of the foregoing persons, including any child, stepchild, parent, stepparent, spouse, sibling, mother-in-law, father-in-law, son-in-law, daughter-in-law, brother-in-law, or sister-in-law of the director, executive officer, nominee or more than five percent beneficial owner, and any person (other than a tenant or employee) sharing the household of such director, executive officer, nominee or more than five percent beneficial owner; and any firm, corporation or other entity in which any of the foregoing persons is a general partner or, for other ownership interests, a limited partner or other owner in which such person has a beneficial ownership interest of ten percent or more.

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        On November 23, 2015, the Company hired Stephanie Herbst-Lucke as Senior Director of marketing. Ms. Herbst-Lucke is the spouse of James T. Lucke, Senior Vice President, General Counsel and Secretary, and her hiring constituted a Related Person Transaction, which was approved by the Audit Committee. In her position for 2016, Ms. Herbst-Lucke was paid total salary and bonus of $217,300. Ms. Herbst-Lucke resigned from the Company effective December 31, 2016.

Indemnification Agreements

        We have entered into indemnification agreements with each of our directors. The indemnification agreements provide our directors with contractual rights to indemnification and expense advancement rights.


REPORT OF THE AUDIT COMMITTEE

        The principal purpose of the Audit Committee is to assist the board of directors in its general oversight of our accounting practices, system of internal controls, audit processes and financial reporting processes. The Audit Committee is responsible for the appointment, retention, termination, compensation, evaluation and oversight of our independent registered public accounting firm. The Audit Committee's function is more fully described in its charter, and a description of its oversight responsibilities is set forth below in Proposal 3.

        Our management is responsible for preparing our financial statements and ensuring they are complete and accurate and prepared in accordance with generally accepted accounting principles and for establishing and maintaining adequate internal controls over financial reporting. Deloitte, our independent registered public accounting firm for 2016, was responsible for performing an independent audit of our consolidated financial statements and internal control over financial reporting in accordance with standards of the Public Company Accounting Oversight Board (United States) (the "PCAOB") and to issue a report as a result of such audits. The Audit Committee serves as a focal point for communication among the board of directors and its committees, the independent registered public accounting firm, management and our internal audit function, as the respective duties of such groups, or their constituent members, relate to our financial accounting and reporting and to its internal controls.

        The Audit Committee has reviewed and discussed our audited financial statements for the year ended December 31, 2016 with management and with Deloitte. These audited financial statements are included in our Annual Report on Form 10-K for the year ended December 31, 2016.

        The Audit Committee has also discussed with Deloitte the matters required to be discussed by Auditing Standard No. 16 adopted by the PCAOB regarding "Communications with Audit Committees." The Audit Committee also reviewed and discussed with management, the internal auditors and the independent registered public accounting firm, management's report, and the independent registered public accounting firm's attestation, on internal control over financial reporting in accordance with Section 404 of the Sarbanes-Oxley Act of 2002.

        The Audit Committee also has received and reviewed the written disclosures and the letter from Deloitte required by applicable requirements of the PCAOB regarding Deloitte's communications with the Audit Committee concerning independence and has discussed with Deloitte its independence from us.

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        Based on the review and discussions described above, the Audit Committee recommended to the board of directors that the audited financial statements be included in the Annual Report on Form 10-K for the year ended December 31, 2016 for filing with the SEC.

The Audit Committee

Richard P. Fox (Chair)
Jerri L. DeVard
Stephen J. Sedita

        This Report of the Audit Committee is required by the SEC and, in accordance with the SEC's rules, will not be deemed to be part of or incorporated by reference by any general statement incorporating by reference this proxy statement into any filing under the Securities Act of 1933, as amended, or under the Securities Exchange Act of 1934, as amended, except to the extent that we specifically incorporate this information by reference, and will not otherwise be deemed "soliciting material" or "filed" under either the Securities Act or the Exchange Act.


PROPOSAL 1: ELECTION OF DIRECTORS

        The following individuals, all of whom are currently serving on our board of directors, are nominated for election this year as Class III directors:

    Jerri L. DeVard

    Robert J. Gillette

    Mark E. Tomkins

        If elected, each of these individuals will serve as a Class III director until the 2020 Annual Meeting of Stockholders and until his or her successor has been elected and qualified, or until his or her earlier death, resignation or removal. In the event that any nominee for any reason is unable to serve, or for good cause will not serve, the proxies will be voted for such substitute nominee as our board of directors may determine. We are not aware of any nominee who will be unable to serve, or for good cause will not serve, as a Class III director.

        The relevant experiences, qualifications, attributes or skills of each nominee that led our board of directors to recommend the above persons as a nominee for director are described above in the section entitled "The Board of Directors and Corporate Governance."

        OUR BOARD OF DIRECTORS UNANIMOUSLY RECOMMENDS A VOTE "FOR" THE ELECTION OF EACH OF THE CLASS III NOMINEES LISTED ABOVE.


PROPOSAL 2: ADVISORY VOTE TO APPROVE EXECUTIVE COMPENSATION

        As a result of the Dodd-Frank Wall Street Reform and Consumer Protection Act, and in accordance with Section 14A of the Exchange Act, the Company's stockholders are entitled to approve, on an advisory basis, the compensation of our NEOs. This non-binding advisory vote, commonly known as a "Say-on-Pay" vote, gives our stockholders the opportunity to express their views on our NEOs' compensation. This vote is not intended to address any specific item of compensation, but rather the overall compensation of our NEOs and the philosophy, policies and practices described in this proxy statement. At the 2016 Annual Meeting, stockholders approved the 2016 Say-on-Pay vote and at the 2015 Annual Meeting approved the advisory vote on the frequency of Say-on-Pay vote for every year. As such, we expect to present a Say-on-Pay vote to stockholders each year.

        As described in the "Compensation Discussion and Analysis" section of this proxy statement (the "CD&A"), the Compensation Committee is tasked with the implementation of our executive

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compensation philosophy, and the core of that philosophy has been, and continues to be, to pay our executives based on our performance. In particular, the Compensation Committee strives to (i) attract and retain highly motivated, qualified and experienced executives, (ii) focus the attention of the NEOs on the strategic, operational and financial performance of the Company and (iii) encourage the NEOs to meet long-term performance objectives and increase stockholder value. To do so, the Compensation Committee uses a combination of short- and long-term incentive compensation to motivate and reward executives who have the ability to significantly influence our long-term financial success and who are responsible for effectively managing our operations in a way that maximizes stockholder value. It is always the intention of the Compensation Committee that our executive officers be compensated competitively with the market and consistently with our business strategy, sound corporate governance principles and stockholder interests and concerns. We believe our compensation program is effective, appropriate and strongly aligned with the long-term interests of our stockholders and that the total compensation package provided to our NEOs are reasonable and not excessive.

        For these reasons, the board of directors is asking stockholders to vote "FOR" the following resolution:

    "RESOLVED, that the compensation paid to the Company's NEOs, as disclosed pursuant to the rules of the SEC, including the CD&A, compensation tables and narrative discussion, is hereby APPROVED."

        As you consider this Proposal 2, we urge you to read the CD&A section of this proxy statement for additional details on executive compensation, including the more detailed information about our compensation philosophy and objectives and the past compensation of our NEOs, and to review the tabular disclosures regarding NEO compensation together with the accompanying narrative disclosures in the "Executive Compensation" section of this proxy statement.

        As an advisory vote, Proposal 2 is not binding on our board of directors or the Compensation Committee, will not overrule any decisions made by our board of directors or the Compensation Committee or require our board of directors or the Compensation Committee to take any specific action. Although the vote is non-binding, our board of directors and the Compensation Committee value the opinions of our stockholders and will carefully consider the outcome of the vote when making future compensation decisions for our NEOs.

        OUR BOARD OF DIRECTORS UNANIMOUSLY RECOMMENDS A VOTE "FOR" APPROVAL OF EXECUTIVE COMPENSATION AS DISCLOSED IN THIS PROXY STATEMENT.


PROPOSAL 3: RATIFICATION OF SELECTION OF
INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

        The Audit Committee of the board of directors has selected Deloitte as our independent registered public accounting firm for the fiscal year ending December 31, 2017 and recommends that the stockholders vote for ratification of such selection. Prior to appointing Deloitte as our independent registered public accounting firm for the fiscal year ending December 31, 2017, the Audit Committee reviewed the performance of Deloitte and made inquiries of management regarding Deloitte's performance. The Audit Committee has sole and direct responsibility for the appointment, retention, termination, compensation, evaluation and oversight of the work of any independent registered public accounting firm engaged by the Company. In the event of a negative vote on the ratification, the Audit Committee may reconsider its appointment of Deloitte for 2017; however, the Audit Committee will consider the outcome of the vote when making appointments of our independent registered public accounting firm in future years.

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        Representatives of Deloitte are expected to be present at the Annual Meeting and will have an opportunity to make a statement, if they desire to do so, and to respond to appropriate questions from those attending the meeting.

Evaluation and Oversight Responsibilities

        The Audit Committee evaluates the selection of the independent registered public accounting firm each year. In determining whether to reappoint Deloitte as our independent registered public accounting firm, the Audit Committee considers a number of factors, including:

    Deloitte's historical and recent performance on the Company's audit;

    the quality and efficiency of the services provided by Deloitte;

    an assessment of the firm's professional qualifications, resources and expertise;

    Deloitte's knowledge of the Company's business and industry;

    the quality of the Audit Committee's ongoing communications with Deloitte and of the firm's relationship with the Audit Committee and Company management;

    the quality and efficiency of the services provided by Deloitte, including input from management on Deloitte's performance and how effectively Deloitte demonstrated its independent judgment, objectivity and professional skepticism;

    Deloitte's independence;

    the appropriateness of Deloitte's fees;

    the length of time the firm has served in this role; and

    external data on audit quality and performance, including recent PCAOB reports on Deloitte and peer firms.

Considered together, these factors enable the Audit Committee to evaluate whether the selection of Deloitte as the Company's independent registered public accounting firm, and the retention of Deloitte to perform other services, will contribute to, and enhance, audit quality. Based on its evaluation, the Audit Committee believes that the continued retention of Deloitte to serve as the Company's independent registered public accounting firm is in the best interest of our stockholders.

Review and Assessment of Audit and Related Services

        The Audit Committee has sole and direct responsibility for assessing the overall value, both quality and cost, of the annual audit and related services provided by Deloitte. They actively monitor the engagement through all phases of the process, including approving audit fees and other related fees and assessing overall value delivered. Each year Deloitte makes a proposal of services to be performed and the fees related to such services. The Audit Committee, along with management, engages Deloitte in a negotiation of such fees, consistent with the value of a quality audit. Our Audit Committee members are experienced in the accounting industry and sit on other boards and audit committees, which provides them with competitive insight that allows them to assess the total value derived from the annual audit and related services.

        The following table presents, for 2016 and 2015, fees for professional services rendered by Deloitte for the audit of our annual financial statements, audit-related services, tax services and all other services. In accordance with the SEC's definitions and rules, "audit fees" are fees we paid Deloitte for professional services for the audit of our Consolidated Financial Statements included in our Annual Report on Form 10-K, review of the financial statements included in our quarterly reports on Form 10-Q and services that are normally provided by Deloitte in connection with statutory and

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regulatory filings or engagements; "audit-related fees" are fees for assurance and related services that are reasonably related to the performance of the audit or review of our financial statements; "tax fees" are fees for tax compliance, tax advice and tax planning; and "all other fees" are fees for any products and services provided by Deloitte not included in the first three categories.

 
  2016   2015  

Audit Fees(1)

  $ 2,990,500   $ 3,057,500  

Audit-Related Fees(2)

  $ 60,500   $ 58,500  

Tax Fees(3)

  $ 364,863   $ 152,595  

All Other Fees(4)

  $ 395,000      

(1)
Audit fees include fees related to the audit of ServiceMaster and other services associated with regulatory filings as well as other fees associated with audits of certain subsidiaries of ServiceMaster, and for 2016 comfort letter work related to our debt refinancing in the fourth quarter.

(2)
Represents fees associated with the audit of our employee benefit plan.

(3)
For 2016 and 2015, includes services rendered in connection with tax planning, compliance and tax return preparation fees.

(4)
Represents fees paid in connection with due diligence services related to a potential acquisition.

Pre-Approval Policies and Procedures

        In accordance with the Sarbanes-Oxley Act of 2002, the Audit Committee charter provides that the Audit Committee of the board of directors has the sole authority and responsibility to pre-approve all audit services, audit- related tax services and other permitted services to be performed for the Company by its independent auditors and the related fees. Pursuant to its charter and in compliance with rules of the SEC and PCAOB, the Audit Committee has established a pre-approval policy that requires the pre-approval of all services to be performed by the independent auditors. The independent auditors may be considered for other services not specifically approved as audit services or audit-related services and tax services so long as the services are not prohibited by SEC or PCAOB rules and would not otherwise impair the independence of the independent auditor.

        All of the services performed by Deloitte during the year ended December 31, 2016 and 2015 were approved in advance by the Audit Committee pursuant to the pre-approval policy.

        OUR BOARD OF DIRECTORS UNANIMOUSLY RECOMMENDS A VOTE "FOR" RATIFICATION OF THE SELECTION OF DELOITTE AS OUR INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM FOR THE FISCAL YEAR ENDING DECEMBER 31, 2017.


OTHER BUSINESS

        The board does not know of any matters which will be brought before the Annual Meeting other than those specifically set forth in the notice of meeting. If any other matters are properly introduced at the meeting for consideration, including, among other things, consideration of a motion to adjourn the meeting to another time or place, the individuals named in the accompanying proxy will have discretion to vote in accordance with their best judgment, unless otherwise restricted by law.

        A list of stockholders entitled to be present and vote at the Annual Meeting will be available at the Company's offices at 860 Ridge Lake Blvd., Memphis, TN 38120, for inspection by the stockholders during regular business hours from March 7, 2017 to the date of the Annual Meeting. The list also will be available during the Annual Meeting for inspection by stockholders who are present.

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        Whether or not you expect to attend the Annual Meeting, if you received a proxy card or voting instruction card and choose to vote by mail, please complete, date and sign and promptly return the accompanying card in the provided postage-paid envelope, or vote via the Internet or by telephone, so that your shares may be represented at the Annual Meeting.

  By Order of the Board of Directors,

 

 

GRAPHIC

 

James T. Lucke

  Senior Vice President, General Counsel and Secretary

March 21, 2017

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LOGO

SERVICEMASTER GLOBAL HOLDINGS, INC.

860 Ridge Lake Blvd.
Memphis, TN 38120


 

VOTE BY INTERNET - www.proxyvote.com Use the Internet to transmit your voting instructions and for electronic delivery of information up until 11:59 P.M. Eastern Time April 24, 2017. Have your proxy card in hand when you access the web site and follow the instructions to obtain your records and to create an electronic voting instruction form. SERVICEMASTER GLOBAL HOLDINGS, INC. 860 RIDGE LAKE BOULEVARD MEMPHIS, TN 38120 ELECTRONIC DELIVERY OF FUTURE PROXY MATERIALS If you would like to reduce the costs incurred by our company in mailing proxy materials, you can consent to receiving all future proxy statements, proxy cards and annua l reports el ectron ical ly via e-mail or the Intern et. To sign up fo r electronic delivery, please follow the instructions above to vote using the Internet and, when prompted, indicate that you agree to receive or access proxy materials electronically in future years. VOTE BY PHONE - 1-800-690-6903 Use any touch-tone telephone to transmit your voting instructions up until 11:59 P.M. Eastern Time April 24, 2017. Have your proxy card in hand when you call and then follow the instructions. VOTE BY MAIL Mark, sign and date your proxy card and return it in the postage-paid envelope we have provided or return it to Vote Processing, c/o Broadridge, 51 Mercedes Way, Edgewood, NY 11717. TO VOTE, MARK BLOCKSBELOW IN BLUE OR BLACK INK AS FOLLOWS: KEEP THIS PORTION FOR YOUR RECORDS DETACH AND RETURN T H I S PORTION ONLY THIS PROXY CARD IS VALID ONLY WHEN SIGNED AND DATED. The Board of Directors recommends you vote FOR the following: 1. Election of Directors Nominees For Against Abstain 1A Jerri L. DeVard 1B Robert J. Gillette 1C Mark E. Tomkins The Board of Directors recommends you vote FOR proposals 2 and 3. 2To hold a non-binding advisory vote approving executive compensation. For Against Abstain 3To ratify the selection of Deloitte & Touche LLP as the Company's independent registered public accounting firm for the year ending December 31, 2017. NOTE: Such other business as may properly come before the meeting or any adjournment thereof. For address change/comments, mark here. (see reverse for instructions) Please indicate if you plan to attend this meeting Yes No Please sign exactly as your name(s) appear(s) hereon. When signing as attorney, executor, administrator, or other fiduciary, please give full title as such. Joint owners should each sign personally. All holders must sign. If a corporation or partnership, please sign in full corporate or partnership name by authorized officer. Signature [PLEASE SIGN WITHIN BOX] Date Signature (Joint Date O w n e r s ) 0000309841_1

 


ADMISSION TICKET Important Notice Regarding the Availability of Proxy Materials for the Annual Meeting: The Annual Report and Notice & Proxy Statement are available at www.proxyvote.com SERVICEMASTER GLOBAL HOLDINGS, INC. Annual Meeting of Shareholders April 25, 2017 1:00 PM local time This proxy is solicited by the Board of Directors The shareholder(s) hereby appoints Anthony DiLucente and James T. Lucke, or either of them, as proxies, each with the power to appoint (his/her) substitute, and hereby authorizes them to represent and to vote, as designated on the reverse side of this ballot, all of the shares of Common stock of SERVICEMASTER GLOBAL HOLDINGS, INC. that the shareholder(s) is/ are entitled to vote at the Annual Meeting of shareholder(s) to be held at the Hyatt Regency Scottsdale Resort & S p a at Gainey Ranch, located at 7500 East Doubletree Ranch Road, Scottsdale, AZ 85258 on April 25, 2017 and 1:00 PM, local time (please note that that the Phoenix Metropolitan area does not recognize Daylight Savings Time), and any adjournment or postponement thereof. This proxy, when properly executed, will be voted in the manner directed herein. If no such direction is made, this proxy will be voted in accordance with the Board of Directors' recommendations. In their discretion, the proxies are authorized to vote upon such other business as may properly come before the meeting. Address change/comments: (If you noted any Address Changes and/or C o m m e n t s above, please mark c o r r e s p o n di ng box on the reverse side.) Continued and to be signed on reverse side 0000309841_2