EX-99.1 2 dex991.htm MERRILL LYNCH BANKING & FINANCIAL SERVICES CONFERENCE PRESENTATION Merrill Lynch Banking & Financial Services Conference Presentation
©2008 Discover Financial Services
1
Merrill Lynch
Banking & Financial
Services Conference
November 11, 2008
Exhibit 99.1


©2008 Discover Financial Services
The following slides are part of a presentation by Discover Financial Services (the "Company") and are intended to
be viewed as part of that presentation. No representation is made that the information in these slides is complete.
The information provided herein may include certain non-GAAP financial measures. The reconciliations of such
measures to the comparable GAAP figures are included in the Company’s Form 10-K for the year ended
November 30, 2007 and the Company’s Form 10-Q for the quarter ended August 31, 2008, each of which is on file
with the SEC and available on the Company’s website at www.discover.com.
The presentation contains forward-looking statements. You are cautioned not to place undue reliance on forward-
looking statements, which speak only as of the date on which they are made, which reflect management’s
estimates, projections, expectations or beliefs at that time and
which are subject to risks and uncertainties that may
cause actual results to differ materially. For a discussion of certain risks and uncertainties that may affect the future
results of the Company, please see "Special Note Regarding Forward-Looking Statements," "Risk Factors,"
"Business –
Competition," "Business –
Regulatory Matters"  and "Management’s Discussion and Analysis of
Financial Condition and Results of Operations" in the Company’s Annual Report on Form 10-K for the year ended
November 30, 2007, and “Risk Factors”
and “Management’s Discussion and Analysis of Financial Condition and
Results of Operations”
in the Company’s Quarterly Reports on Form 10-Q for the quarters ended May 31, 2008
and August 31, 2008, which are on file with the SEC.
Certain historical financial information about the Company that we have included in this presentation has been
derived from Morgan Stanley’s consolidated financial statements and does not necessarily reflect what our financial
condition, results of operations or cash flows would have been had we operated as a separate, stand-alone
company during the periods presented.
Notice


©2008 Discover Financial Services
3
Positioned For Value Creation
U.S. Card
Conservative growth strategy/prime customer focus
Superior relative credit risk performance
Leading rewards program/customer service
Tenured, loyal customer base
Payments
Over 250% volume increase over past four years
Strong position in U.S. debit via PULSE
Dramatic increase in U.S. merchant acceptance
International acceptance and volume through Diners Club
Liquidity & Funding
Multiple sources of financing and liquidity
Discover Bank is well-capitalized 
Visa/MasterCard Litigation Settlement
Positive earnings impact/strengthen capital base
Initiatives to build global business


©2008 Discover Financial Services
4
What Has Changed Since November 2007
Economy
Negative GDP growth in 3Q08
Unemployment/Underemployment
Bankruptcy filings
Consumer confidence
Consumer liquidity
Home price deflation
Capital Markets
CDO/ABCP market disruptions
Financial services company
issues
Bear Stearns
Fannie/Freddie
Lehman Brothers
AIG
Credit markets freeze
U.S. government intervention


©2008 Discover Financial Services
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Actions Discover Has Taken
Card Issuing
Controlled growth &
line management
Further tightened
credit criteria &
strengthened
collections
Strengthened loss
reserves –
added
$330MM YOY
Sold $4Bn UK
issuing business
Payments Businesses
Building-out U.S.
acceptance –
signed
all major acquirers
Acquired Diners Club;
platform for global
acceptance
Expanding third-party
issuing
Capital and Funding
Capital level has
grown –
tangible
equity ratio 11.2%
Increased liquidity
pool to $9.6Bn
Expanded direct-to-
consumer deposits to
$5Bn
Settled V/MA
litigation for $2.75Bn
Note(s):
Loss reserves, tangible equity ratio and liquidity pool figure as of August 31, 2008


©2008 Discover Financial Services
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Unique Business Model
Discover
is the only card
issuer that operates global
payment networks with both
credit and debit capabilities
Discover Network
supports
the U.S. card & third-party
issuing businesses
Strong position in U.S. debit
via PULSE
International acceptance
through Diners Club
Card
U.S.
U.S.
Issuing
Credit
Debit
International
American Express
Visa
MasterCard
First Data/STAR
Metavante/NYCE
Citi
Bank of America
JPM Chase
Capital One
Networks


©2008 Discover Financial Services
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Distinctive Brand and Leader in Cash
Rewards
Unaided Issuer Brand Awareness
Source: GfK
Arbor,
3Q08
data
Citi
AMEX
JPM
Chase
BofA
Capital
One
Household Ownership of
Cash Rewards Cards
Source:
2007
TNS Consumer Card Strategies
Research
Program
45%
4%
13%
15%
15%
14%
17%
23%
26%
30%
60%
63%
AMEX
Capital
One
Chase
Citi
BofA


©2008 Discover Financial Services
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World Class Customer Service
Customer Service Experience
68%
87%
66%
82%
95%
82%
First Call Resolution
(1)
Calls Resolved
Overall Customer
Satisfaction
Avg Call
Center
Measure
•Call centers in-house; on-shore
•46% of agents tenured over
3 years
•More than 90% of agent handled calls
answered within 60 seconds
•280MM customer interactions per year
through primary channels
#1 in Customer Loyalty
Brand Keys, 1998-2008
World Class Customer
Satisfaction Award
Service Quality Measurement
Group, 2006-2008
Top Tier Customer Service
J.D. Power and Associates, 
2007 & 2008
#1 Web Site in Overall
Satisfaction
Keynote
Systems
2006
&
2007
Customer Service Awards
Note(s):
(1)
2007 Service Quality Benchmarking Report, Service Quality Measurement Group


©2008 Discover Financial Services
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-5%
0%
5%
10%
15%
20%
25%
2005
2006
2007
3Q08
Chase
Capital One
AMEX
BofA
Citi
U.S. Receivables Growth
Note(s): 
(1)
U.S. Card
(2)
Card Services
(3)
U.S. Consumer Card
(4)
N.A. Cards
Managed Receivables (YOY)
Source:
SEC Filings
(3)
(2)
(4)
(1)
(1)
(1)


©2008 Discover Financial Services
10
58%
46%
58%
60%
73%
79%
Citi
BofA
Chase
AMEX
Capital
One
Favorable Relative Portfolio Positioning
Note(s):
(1)
Master Trust balances as of 9/16/08; based on receivables
(2)
Weighted average tenure of the receivables that are assets of the Chase Issuance Trust
(3)
Based on July 2008 calendar year YTD average
(4)
Excludes Discover Financial Services and American Express
(5)
Represented by Chase’s CHAIT Master Trust  % of accounts outstanding
(2)
Distribution of Receivables
(1)
Portfolio Tenure
(1)
> 5 Years
(two
states
with
the
highest
mortgage
foreclosure
rates
)
Cardmember Attrition
(3)
4.1%
7.2%
U.S. Industry Average
(4)
Source:
Cardweb’s July 2008 Monthly Survey and Company data
(5)
12%
13%
15%
14%
17%
6%
6%
7%
8%
9%
16%
18%
19%
22%
26%
10%
6%
22%
Chase
Capital
One
Citi
BofA
AMEX
California
Florida


©2008 Discover Financial Services
11
Strong Relative Credit Performance
Source:
SEC Filings
Managed
30+
Day
Delinquency
Rate
(1)
Note(s): 
(1)
Discover fiscal year, all others calendar year
(2)
U.S. Card
(3)
Card Services
(4)
N.A. Cards
Source:
SEC Filings
Managed
Net
Charge-Off
Rate
(1)
(2)
(3)
(4)
(2)
(3)
(4)
Note(s): 
(1)
Discover fiscal year, all others calendar year
(2)
U.S. Card
(3)
Card Services
(4)
U.S. & Intl.
(2)
(2)
(2)
(2)
2%
3%
4%
5%
6%
7%
2005
2006
2007
1Q08
2Q08
3Q08
Chase
Capital One
AMEX
BofA
Citi
2%
3%
4%
5%
6%
7%
2005
2006
2007
1Q08
2Q08
3Q08
Chase
Capital One
AMEX
BofA
(2)


©2008 Discover Financial Services
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Unemployment levels
Housing prices
Energy costs
Consumer credit availability
U.S. Credit Outlook
Future loss rate factors:
4Q08 managed net charge-
off rate approaching 5.5%
1Q09 managed net charge-
off rate approaching 6%
Future loss rate estimates:


©2008 Discover Financial Services
13
$5Bn volume in third quarter
(2)
Platform for global acceptance
185 countries/territories
$60
$70
$86
$104
$79
$146
$163
$186
$212
$94
$96
$6
$5
$5
2004
2005
2006
2007
2008
(1)
$ Volume On Our Networks
V/MA
Antitrust
ruling
(Bn)
$104Bn debit card volume
Over 4,500 issuers
28% volume growth
2.6Bn transactions
$6Bn third-party issuer volume
Over 30 issuers
25% volume growth
Notes:
(1)
Trailing four quarters ending 3Q08
(2)
Acquisition completed June 30, 2008; volume for two months
$96Bn Discover Card proprietary
volume
4% volume growth


©2008 Discover Financial Services
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Achieving Broad U.S. Merchant Acceptance
Sample Third-Party
Acquirers Signed
New acceptance model:
Maintain direct relationships with
larger merchants
Leverage merchant acquirers to reach
small to mid-size merchants
Merchant acceptance progress:
Agreements in place with 88 acquirers;
~98% of U.S. volume
(1)
175,000 merchants signed per month
(2)
New merchant boardings up 93%
(fiscal YTD)
Notes:
(1)
Bankcard volume
(2)
Monthly average in 3Q08


©2008 Discover Financial Services
15
Achieving International Acceptance & Volume
Sample Diners Club
Global Issuers
Higher network volume, revenue and
profits:
44 global issuer licensees
Premium positioning, high
average spending
Opportunity for new
international partnerships
Network interoperability targeted for 2010:
Diners Club doubles global merchant
acceptance for Discover Network Cards
Inbound Diners Club volume on
Discover Network


©2008 Discover Financial Services
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Notes:
(1)
Includes retained subordinate tranches
Funding at August 31, 2008
Deposits
Cost effective
Strong availability
Growing direct deposits business
Public ABS
Tight market
Higher spreads
$2.9Bn in 2009 maturities
Private ABS (bank conduits)
Six global top-tier banks
$1.5Bn open capacity
Deposits
($27Bn, 47%)
Term ABS
(1)
($23Bn, 41%)
Private ABS
($5Bn, 9%)
Other
($2Bn, 3%)
Funding Sources
Funding Mix


©2008 Discover Financial Services
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Deposit Funding
Brokered deposits distributed through top tier U.S. wealth management
firms
Direct-to-consumer deposit issuance continues to grow
Added $1Bn in 3Q08
Extending CD maturities
Average maturity at 27 months vs. 22 months at prior quarter
Deposit Growth
At Spin
(Bn)
June 2007
Aug 2008
Change
% Incr
Brokered Deposits
$16.1
$19.8
$3.7
23%
Direct-to-Consumer
2.5
4.8
2.3
92%
Sweeps/Other
1.7
2.2
0.5
30%
Total Deposits
$20.3
$26.8
$6.5
32%


©2008 Discover Financial Services
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9.4%
11.2%
6/30/2007      
Spin-off
3Q08
Capital Management
Tangible Equity/Net Managed
Receivables
Capital Management
Capital ratio has strengthened
since spin-off
Solid earnings
Sale of U.K. business
Quarterly dividends of $0.06 per
share since spin-off
Unchanged long-term ratings at
Discover Bank
Fitch
BBB
Moody’s
Baa2
S&P
BBB
Tangible equity has grown from $4.8Bn at
spin-off to $5.5Bn at August 31, 2008


©2008 Discover Financial Services
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Visa/MasterCard Litigation Settlement
$2.75 billion settlement agreement in antitrust dispute:
$862MM in 4Q08
Expect $472MM per quarter in 2009
(1)
Use of proceeds:
Positive earnings impact/strengthen capital base
Shift to on-balance sheet funding
Credit trends
Initiatives to build global business
Broadening acceptance
Expanding network volume
Enhancing brand recognition
Growing deposit franchise
Notes:
(1)
Based
upon
achieving
certain
performance
levels
in
network
sales
volumes


©2008 Discover Financial Services
20
Positioned For Value Creation
U.S. Card
Conservative growth strategy/prime customer focus
Superior relative credit risk performance
Leading rewards program/customer service
Tenured, loyal customer base
Payments
Over 250% volume increase over past four years
Strong position in U.S. debit via PULSE
Dramatic increase in U.S. merchant acceptance
International acceptance and volume through Diners Club
Liquidity & Funding
Multiple sources of financing and liquidity
Discover Bank is well-capitalized 
Visa/MasterCard Litigation Settlement
Positive earnings impact/strengthen capital base
Initiatives to build global business


©2008 Discover Financial Services
21
Q&A