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Loans and asset quality - Credit Risk Indicators Narrative (Details) - USD ($)
6 Months Ended
Jun. 30, 2020
Mar. 31, 2020
Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Percentage of exposure to investment grade securities 95.00%    
Percentage of financial institution exposure secured 75.00%    
Percent of financial institution exposure expiring within one year 90.00%    
Loans $ 55,397,000,000   $ 54,953,000,000
Wealth management loans and mortgages      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loan to value ratio at origination (percent) 62.00%    
Percentage of past due mortgages (less than) 1.00%    
Wealth management loans and mortgages | California      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Geographic concentrations (percent) 23.00%    
Wealth management loans and mortgages | New York      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Geographic concentrations (percent) 17.00%    
Wealth management loans and mortgages | Massachusetts      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Geographic concentrations (percent) 10.00%    
Wealth management loans and mortgages | Florida      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Geographic concentrations (percent) 8.00%    
Wealth management loans and mortgages | Other      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Geographic concentrations (percent) 42.00%    
Other residential mortgages      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans $ 450,000,000   494,000,000
Overdrafts      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans     2,700,000,000
Overdraft repayment period 2 days    
Margin loans      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans $ 12,900,000,000   13,400,000,000
Domestic      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans 42,893,000,000   42,548,000,000
Domestic | Wealth management loans and mortgages      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans 15,753,000,000   16,050,000,000
Domestic | Other residential mortgages      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans 450,000,000   494,000,000
Purchased mortgages 81,000,000    
Domestic | Overdrafts      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans 1,073,000,000   524,000,000
Domestic | Margin loans      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans $ 11,476,000,000   $ 11,907,000,000
Domestic | Margin loans | Minimum      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Required daily collateral margin (in excess of) 100.00%    
Equal to or greater than 60 days past due | Domestic | Other residential mortgages      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Percentage of past due mortgages (less than) 25.00%    
Overdrafts | Overdrafts      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Loans $ 4,179,000,000    
Operating segments      
Accounts, Notes, Loans and Financing Receivable [Line Items]      
Federal funds sold and securities purchased under resale agreements, allowance for credit losses $ 0 $ 18,000,000