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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Operating revenues:        
Interest income, net $ 2,020 $ 6,517 $ 11,002 $ 25,640
Total operating revenues 291,070 240,448 969,479 859,288
Operating expenses:        
Sales and marketing expenses 96,189 98,352 319,738 284,485
Compensation and benefits expenses 61,077 46,678 173,009 156,451
Processing expenses 74,158 49,010 216,624 149,864
Other general and administrative expenses 62,296 48,595 198,519 145,327
Total operating expenses 293,720 242,635 907,890 736,127
Operating (loss) income (2,650) (2,187) 61,589 123,161
Interest expense, net 39 120 723 1,790
Other (expense) income, net (1,650) 8 696 42
(Loss) income before income taxes (4,339) (2,299) 61,562 121,413
Income tax (benefit) expense (1,347) (1,768) 14,415 23,209
Net (loss) income $ (2,992) $ (531) $ 47,147 $ 98,204
Basic (loss) earnings per common share (in usd per share) $ (0.06) $ (0.01) $ 0.89 $ 1.87
Diluted (loss) earnings per common share (in usd per share) $ (0.06) $ (0.01) $ 0.87 $ 1.84
Basic weighted-average common shares issued and outstanding (in shares) 52,635 51,595 52,269 52,405
Diluted weighted-average common shares issued and outstanding (in shares) 54,082 52,295 53,455 53,474
Card revenues and other fees        
Operating revenues:        
Operating revenues $ 146,648 $ 102,231 $ 440,723 $ 353,421
Processing and settlement service revenues        
Operating revenues:        
Operating revenues 57,526 54,620 246,042 229,272
Interchange revenues        
Operating revenues:        
Operating revenues $ 84,876 $ 77,080 $ 271,712 $ 250,955