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Summary of Significant Accounting Policies (Tables)
12 Months Ended
Dec. 31, 2013
Accounting Policies [Abstract]  
Summary of Property and Equipment Useful Life
Property and equipment, net, are stated at cost, subject to review of impairment, and depreciated using the straight-line method over the estimated useful lives of the assets as follows:
 
Computer equipment and software
  
3—5 years
Furniture and fixtures
  
3—5 years
Leasehold improvements
  
shorter of the lease term or estimated useful life

 
When assets are sold, or otherwise disposed of, the cost and related accumulated depreciation are removed from the accounts and any gain or loss is included in operating expenses. Repairs and maintenance are charged to operations as incurred.
Property and equipment, net consists of the following (in thousands):
 
 
December 31,
 
2013
 
2012
Computer equipment and software
$
90,617

 
$
46,541

Furniture and fixtures
13,751

 
4,691

Leasehold improvements
8,371

 
2,649

Construction in progress
928

 
4,855

 
113,667

 
58,736

Less: Accumulated depreciation
(38,107
)
 
(16,394
)
Total property and equipment, net
$
75,560

 
$
42,342

Changes in Allowance for Doubtful Accounts
The following table presents the changes in the allowance for doubtful accounts (in thousands):
 
Balance at Beginning of Year
 
Additions: Charged to Operations
 
Additions: Charged to Deferred Revenue
 
Less:
Write-offs
 
Balance at End of Year
Year ended December 31, 2013
 
 
 
 
 
 
 
 
 
Allowance for doubtful accounts
$
742

 
(43
)
 
946

 
502

 
$
1,143

Year ended December 31, 2012
 
 
 
 
 
 
 
 
 
Allowance for doubtful accounts
$

 
570

 
172

 

 
$
742


Service Level Credits
The following table presents the changes in the service level credit accrual (in thousands):
 
Balance at Beginning of Year
 
Additions: Charged against revenue
 
Less: Usage
 
Balance at End of Year
Year ended December 31, 2013
 
 
 
 
 
 
 
Service level credit accrual
$
1,196

 
430

 
978

 
$
648

Year ended December 31, 2012
 
 
 
 
 
 
 
Service level credit accrual
$
250

 
1,574

 
628

 
$
1,196