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Revenue (Commission Revenue by Segment) (Details) - USD ($)
$ / shares in Units, $ in Thousands
12 Months Ended
Dec. 31, 2021
Dec. 31, 2020
Dec. 31, 2019
Disaggregation of Revenue [Line Items]      
Total revenue $ 538,199 $ 582,774 $ 506,201
Basic (in usd per share) $ (4.59) $ 1.75 $ 2.90
Diluted (in usd per share) $ (4.59) $ 1.68 $ 2.73
Commission revenue from members approved during the period      
Disaggregation of Revenue [Line Items]      
Total revenue [1] $ 462,816 $ 462,693 $ 378,530
Commission revenue from renewals of small business members during the period      
Disaggregation of Revenue [Line Items]      
Total revenue [2] 8,564 6,727  
Net commission revenue adjustments from members approved in prior period      
Disaggregation of Revenue [Line Items]      
Total revenue [1],[3] $ 21,739 $ 38,769 $ 81,295
Basic (in usd per share) $ 0.81 $ 1.49 $ 3.52
Diluted (in usd per share) $ 0.81 $ 1.44 $ 3.31
Commission      
Disaggregation of Revenue [Line Items]      
Total revenue $ 493,119 $ 508,189 $ 466,676
Medicare Segment | Commission revenue from members approved during the period      
Disaggregation of Revenue [Line Items]      
Total revenue 437,738 440,722 355,916
Medicare Segment | Commission revenue from renewals of small business members during the period      
Disaggregation of Revenue [Line Items]      
Total revenue [2] 0 0  
Medicare Segment | Net commission revenue adjustments from members approved in prior period      
Disaggregation of Revenue [Line Items]      
Total revenue [1] (8,414) 5,665 55,292
Decrease in revenue 28,800 17,300 3,100
Medicare Segment | Commission      
Disaggregation of Revenue [Line Items]      
Total revenue 429,324 446,387 411,208
IFP/SMB Segment | Commission revenue from members approved during the period      
Disaggregation of Revenue [Line Items]      
Total revenue 25,078 21,971 22,614
IFP/SMB Segment | Commission revenue from renewals of small business members during the period      
Disaggregation of Revenue [Line Items]      
Total revenue [4] 8,564 [2] 6,727 [2] 6,851
IFP/SMB Segment | Net commission revenue adjustments from members approved in prior period      
Disaggregation of Revenue [Line Items]      
Total revenue [1] 30,153 33,104 26,003
IFP/SMB Segment | Commission      
Disaggregation of Revenue [Line Items]      
Total revenue $ 63,795 $ 61,802 $ 55,468
[1] These amounts reflect our revised estimates of cash collections for certain members approved prior to the relevant reporting period that are recognized as adjustments to revenue within the relevant reporting period. The net adjustment revenue includes both increases in revenue for certain prior period cohorts as well as reductions in revenue for certain prior period cohorts.
[2] Commission revenue from renewals of small business members during the period was previously included in net commission revenue from members approved in prior periods. However, starting in the first quarter of 2021, we enhanced our reporting by separately disclosing commission revenue from renewals of small business members during the period in a separate line item.
[3] The impact of total net commission revenue from members approved in prior periods was $0.81, $1.49 and $3.52 per basic share, respectively, or $0.81, $1.44 and $3.31 per diluted share, respectively, for the years ended December 31, 2021, 2020 and 2019, respectively. The total reductions to revenue from members approved in prior periods were $28.8 million, $17.3 million and $3.1 million for the years ended December 31, 2021, 2020 and 2019, respectively. These reductions to revenue primarily related to the Medicare segment.
[4] Commission revenue from renewals of small business members during the period was previously included in net commission revenue from members approved in prior periods. However, beginning in the first quarter of 2021, we enhanced our reporting by separately disclosing commission revenue from renewals of small business members during the period in a separate line item.