0001628280-15-001090.txt : 20150226 0001628280-15-001090.hdr.sgml : 20150226 20150226161535 ACCESSION NUMBER: 0001628280-15-001090 CONFORMED SUBMISSION TYPE: 8-K PUBLIC DOCUMENT COUNT: 3 CONFORMED PERIOD OF REPORT: 20150226 ITEM INFORMATION: Results of Operations and Financial Condition ITEM INFORMATION: Financial Statements and Exhibits FILED AS OF DATE: 20150226 DATE AS OF CHANGE: 20150226 FILER: COMPANY DATA: COMPANY CONFORMED NAME: SERVICESOURCE INTERNATIONAL, INC. CENTRAL INDEX KEY: 0001310114 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-BUSINESS SERVICES, NEC [7389] IRS NUMBER: 810578975 STATE OF INCORPORATION: DE FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 8-K SEC ACT: 1934 Act SEC FILE NUMBER: 001-35108 FILM NUMBER: 15652735 BUSINESS ADDRESS: STREET 1: 634 SECOND STREET CITY: SAN FRANCISCO STATE: CA ZIP: 94107 BUSINESS PHONE: 4159016030 MAIL ADDRESS: STREET 1: 634 SECOND STREET CITY: SAN FRANCISCO STATE: CA ZIP: 94107 FORMER COMPANY: FORMER CONFORMED NAME: SERVICESOURCE INTERNATIONAL LLC DATE OF NAME CHANGE: 20041129 8-K 1 pressrelease12312014.htm 8-K Press Release 12.31.2014


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
________________
FORM 8-K
________________
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934
Date of report (Date of earliest event reported): February 26, 2015
________________
ServiceSource International, Inc.
(Exact name of Registrant as specified in its charter)
________________
Delaware
 
001-35108
 
81-0578975
(State or other jurisdiction
of incorporation)
 
(Commission
File Number)
 
(IRS Employer
Identification No.)

634 Second Street
San Francisco, California 94107
(Address of principal executive offices, including zip code)
(415) 901-6030
(Registrant's telephone number, including area code)
Not applicable
(Former name or former address, if changed since last report)
________________
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the Registrant under any of the following provisions:
o
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
o
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
o
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
o
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Item 2.02 Results of Operations and Financial Condition.
On February 26, 2015, ServiceSource International, Inc. issued a press release announcing its results for the quarter ended December 31, 2014. A copy of the press release is attached as Exhibit 99.1 to this current report on Form 8-K and is incorporated by reference herein.





The information in this current report on Form 8-K and the exhibits attached hereto shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the "Exchange Act") or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, regardless of any general incorporation language in such filing.
Item 9.01 Financial Statements and Exhibits.
(d) Exhibits
99.1
 
Press release dated February 26, 2015


SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
Date: February 26, 2015
 
 
 
 
 
 
 
 
 
 
SERVICESOURCE INTERNATIONAL, INC.
 
 
 
 
 
By: /s/ Matthew Goldberg
 
 
Name : Matthew Goldberg
 
 
Title : Vice President, General Counsel




EXHIBIT INDEX
Exhibit
Number
 
Description
99.1
 
Press release dated February 26, 2015




EX-99.1 2 srev12312014exhibit991.htm PRESS RELEASE SREV 12.31.2014 Exhibit 99.1


ServiceSource Reports Fourth Quarter and Fiscal Year 2014 Financial Results


SAN FRANCISCO, February 26, 2015 - ServiceSource® (Nasdaq: SREV), the global leader in recurring revenue management, today announced financial results for the fourth quarter and full year ended December 31, 2014.

“I am very pleased with the ServiceSource team’s execution in the fourth quarter. Through the combination of strong performance in Managed Services and the benefit of cost control measures, the team was able to exceed expectations on all key financial measures.  We also had a relatively strong quarter signing new business with wins and expansions in both Managed Services and Cloud and Business Intelligence,” said Chris Carrington, CEO of ServiceSource.  “With that said we clearly have significant challenges to work through in 2015, including reducing customer churn. However, I am confident that, as we execute on our key strategic initiatives, we will be well positioned to capitalize on a market that is increasingly strategic to our customers.”

GAAP revenue was $74.7 million in the fourth quarter, representing a 3.3% decrease from the $77.2 million delivered in same the period in the prior year. Non-GAAP revenue, which excludes the impact of the reduction of deferred revenue in connection with our acquisition of Scout Analytics, was $74.9 million, reflecting a 2.9% decrease from the same period in the prior year.

For the fourth quarter of fiscal year 2014, adjusted EBITDA was $4.4 million, compared with $8.6 million for the same period last year. GAAP net loss in the quarter was $13.5 million, or $0.16 per share, which includes an intangible assets impairment charge of $4.1 million, compared with GAAP net loss of $2.0 million, or $0.02 per share, for the same period last year. Non-GAAP net income in the quarter was $0.5 million compared with $3.2 million for the same period last year. Non-GAAP EPS was $0.01 income per basic and diluted share, compared with $0.04 per diluted share for the same period last year.

For the full year 2014, GAAP revenue was $272.2 million, flat compared with $272.5 million for fiscal year 2013. Adjusted EBITDA was negative $19.2 million, compared with adjusted EBITDA of $17.7 million for fiscal year 2013. GAAP net loss for the year was $95.2 million, or $1.15 per share, compared with a loss of $22.9 million, or $0.29 per share for 2013. Non-GAAP net loss for the year was $18.7 million, compared with non-GAAP net income of $5.3 million in 2013. Non-GAAP net loss for the year was $0.23 per diluted share, compared with non-GAAP net income of $0.06 per diluted share for 2013.

A reconciliation of GAAP to non-GAAP financial measures has been provided in the financial statement tables included in this press release.

Quarterly Conference Call
ServiceSource will discuss its fourth quarter 2014 results and financial guidance today via teleconference at 1:30 p.m. Pacific Time.  To access the call within the U.S., please dial (877) 293-5486, or outside the U.S. (914) 495-8592, at least five minutes prior to the start time. Conference ID number: 68013939. In addition, a live webcast of the call will also be available on the Investor Relations section of the ServiceSource web site under Events & Presentations. A





replay of the webcast will also be available on the Company's website at http://ir.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding our business opportunities, challenges and market position. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, fluctuations in our quarterly results of operations; our technology; the risk of material defects or errors in our software offerings or their failure to meet customer expectations; migrating customers to our SaaS offerings and the ability to integrate such offerings with other third-party applications used by our customers; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; our ability to grow the market for service revenue management; changes in market conditions that impact our ability to sell our SaaS solutions and/or generate service revenue on our customers' behalf; the possibility that our estimates of service revenue opportunity under management and other metrics may prove inaccurate; demand for our offering that falls short of expectations; our ability to keep customer data and other confidential information secure; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.


About ServiceSource

ServiceSource (NASDAQ:SREV) provides the world’s leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customers.  ServiceSource’s solutions help companies with onboarding and adoption, upsell and cross-sell, retention and renewals-the entire revenue lifecycle. Only ServiceSource brings to market more than 15 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 150 countries, and a powerful, purpose-built recurring revenue technology platform. Thanks to ServiceSource, another customer is renewed every 47 seconds. For more information, go to http://www.servicesource.com.

Connect with ServiceSource:
http://www.facebook.com/ServiceSource
http://twitter.com/servicesource
http://www.linkedin.com/company/servicesource
http://www.youtube.com/user/ServiceSourceMKTG






Trademarks

ServiceSource, Renew OnDemand, Scout Analytics and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.






ServiceSource International, Inc.
Condensed Consolidated Statements of Operations
(In thousands, except per share amounts)
(Unaudited)
 
 
 
 
 
 
 
 
 
Three Months Ended
 
Twelve Months Ended
 
December 31
 
December 31
 
2014
 
2013
 
2014
 
2013
 
 
 
 
 
 
 
 
Net revenue
$
74,654

 
$
77,182

 
$
272,180

 
$
272,482

Cost of revenue (1)
48,678

 
45,601

 
194,009

 
162,449

Gross profit
25,976

 
31,581

 
78,171

 
110,033

Operating expenses:
 
 
 
 
 
 
 
Sales and marketing (1)
12,762

 
14,920

 
59,988

 
58,826

Research and development (1)
5,803

 
5,313

 
25,802

 
23,855

General and administrative (1)
11,755

 
11,731

 
47,808

 
44,913

Restructuring and other
1,377

 

 
3,314

 

Goodwill and other intangibles impairment
4,108

 

 
25,108

 

Total operating expenses
35,805

 
31,964

 
162,020

 
127,594

Loss from operations
(9,829
)
 
(383
)
 
(83,849
)
 
(17,561
)
Other expense:
 
 
 
 
 
 
 
Interest expense
(2,530
)
 
(2,378
)
 
(9,886
)
 
(3,754
)
Other, net
(841
)
 
(547
)
 
(1,122
)
 
(666
)
Loss before income taxes
(13,200
)
 
(3,308
)
 
(94,857
)
 
(21,981
)
Income tax (benefit) provision
341

 
(1,319
)
 
302

 
871

Net loss
$
(13,541
)
 
$
(1,989
)
 
$
(95,159
)
 
$
(22,852
)
Net loss per share, basic and diluted
$
(0.16
)
 
$
(0.02
)
 
$
(1.15
)
 
$
(0.29
)
Weighted average common shares outstanding, basic and diluted
83,478

 
80,932

 
82,872

 
78,408

 
 
 
 
 
 
 
 
(1) Includes stock-based compensation expense as follows:
 
 
 
 
 
 
 
 
Three Months Ended
 
Twelve Months Ended
 
December 31
 
December 31
 
2014
 
2013
 
2014
 
2013
Cost of revenue
$
828

 
$
1,081

 
$
3,995

 
$
3,303

Sales and marketing
1,276

 
2,435

 
6,193

 
9,831

Research and development
668

 
656

 
2,800

 
2,414

General and administrative
2,121

 
2,147

 
7,911

 
8,072

Total stock-based compensation
$
4,893

 
$
6,319

 
$
20,899

 
$
23,620








ServiceSource International, Inc.
Condensed Consolidated Balance Sheets
(In thousands)
(Unaudited)
 
 
 
 
 
 
 
December 31,
 
December 31,
 
 
2014
 
2013
Assets
 
 
 
 
Current assets:
 
 
 
 
Cash and cash equivalents
 
$
90,382

 
$
170,132

Short-term investments
 
125,000

 
105,001

Accounts receivable, net
 
70,163

 
73,113

Deferred income taxes
 
398

 
412

Prepaid expenses and other
 
6,815

 
6,295

Total current assets
 
292,758

 
354,953

Property and equipment, net
 
25,658

 
27,998

Deferred income taxes, net of current portion
 
2,488

 
2,035

Goodwill and intangibles, net
 
10,957

 
6,334

Other assets, net
 
7,985

 
8,626

Total assets
 
$
339,846

 
$
399,946

 
 
 
 
 
Liabilities and Stockholders’ Equity
 
 
 
 
Current liabilities:
 
 
 
 
Accounts payable
 
$
2,922

 
$
3,610

Accrued taxes
 
1,721

 
1,134

Accrued compensation and benefits
 
20,056

 
19,610

Deferred revenue
 
7,018

 
5,905

Accrued liabilities and other
 
11,451

 
9,509

Total current liabilities
 
43,168

 
39,768

Obligations under capital leases, net current portion
 
329

 
387

Convertible notes, net
 
120,730

 
113,915

Other long-term liabilities
 
4,331

 
5,179

Total liabilities
 
168,558

 
159,249

Stockholders’ equity:
 
 
 
 
Common stock
 
8

 
8

Treasury stock
 
(441
)
 
(441
)
Additional paid-in capital
 
312,017

 
286,526

Accumulated deficit
 
(141,409
)
 
(46,250
)
Accumulated other comprehensive income
 
1,113

 
854

Total stockholders’ equity
 
171,288

 
240,697

Total liabilities and stockholders’ equity
 
$
339,846

 
$
399,946










ServiceSource International, Inc.
Condensed Consolidated Statements of Cash Flows
(In thousands)
(Unaudited)
 
 
Twelve months ended
 
 
December 31,
 
 
2014
 
2013
Cash flows from operating activities
 
 
 
 
Net loss
 
$
(95,159
)
 
$
(22,852
)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
 
 
 
 
Depreciation and amortization
 
13,219

 
11,652

Amortization of debt discount and issuance costs
 
7,474

 
2,761

Amortization of premium on short-term investments
 
(245
)
 
750

Deferred income taxes
 
(514
)
 
217

Stock-based compensation
 
20,899

 
23,620

Tax (deficit) benefit from stock-based compensation
 
(146
)
 
360

Restructuring and other
 
952

 

Goodwill and other intangibles impairment
 
25,108

 

Changes in operating assets and liabilities:
 
 
 
 
Accounts receivable, net
 
3,716

 
(7,470
)
Prepaid expenses and other
 
(631
)
 
(1,305
)
Accounts payable
 
(278
)
 
521

Accrued taxes
 
477

 
71

Accrued compensation and benefits
 
248

 
3,772

Accrued liabilities and other
 
1,118

 
3,578

Net cash (used in) provided by operating activities
 
(23,762
)
 
15,675

Cash flows from investing activities
 
 
 
 
Acquisition of property and equipment
 
(9,357
)
 
(5,261
)
Investment in privately held company
 

 
(4,500
)
Cash paid for acquisition, net of cash acquired
 
(32,550
)
 

Purchases of short-term investments
 
(84,415
)
 
(89,747
)
Sales of short-term investments
 
60,407

 
14,436

Maturities of short-term investments
 
4,043

 
2,600

Net cash used in investing activities
 
(61,872
)
 
(82,472
)
Cash flows from financing activities
 
 
 
 
Proceeds from issuance of convertible notes
 

 
150,000

Issuance costs related to the issuance of convertible senior notes
 

 
(4,867
)
Payments of convertible note hedges
 

 
(31,408
)
Proceeds from the issuance of warrants
 

 
21,763

Repayment of long-term debt and capital lease obligations
 
(364
)
 
(329
)
Proceeds from common stock issuances
 
4,386

 
24,966

Tax benefit (deficit) from stock-based compensation
 
146

 
(360
)
Net cash provided by financing activities
 
4,168

 
159,765

Net increase in cash and cash equivalents
 
(81,466
)
 
92,968

Effect of exchange rate changes on cash and cash equivalents
 
1,716

 
596

Cash and cash equivalents at beginning of period
 
170,132

 
76,568

Cash and cash equivalents at end of period
 
$
90,382

 
$
170,132






Use of Non-GAAP Financial Measures

To supplement its financial statements presented in accordance with generally accepted accounting principles, or GAAP, ServiceSource also provides investors with non-GAAP gross profit, net income, net income per share and Adjusted EBITDA. A reconciliation of these non-GAAP financial measures to the closest GAAP financial measure is presented in the financial tables below under the heading, "GAAP to Non-GAAP Reconciliation."
ServiceSource believes that the non-GAAP financial information provided in this release can assist investors in understanding and assessing its on-going core operations and prospects for the future and provides an additional tool for investors to use in comparing ServiceSource's financial results with other companies in the industry, many of which present similar non-GAAP financial measures to investors.
Non-GAAP revenue is defined as net revenue plus revenue not recognized in the period for Scout Analytics due to the impact of purchase accounting rules related to deferred revenue acquired.
Non-GAAP gross profit consists of gross profit plus adjustments to revenue related to purchase accounting, stock based compensation, amortization of purchased intangible assets and amortization of internally-developed software.
Non-GAAP net loss consists of net loss plus adjustments to revenue related to purchase accounting, stock-based compensation, amortization of purchased intangible assets, amortization of internally-developed software, acquisition related costs associated with external and incremental costs resulting directly from merger and acquisition activities such as legal, due diligence, integration costs, and acquisition bonus payments, restructuring related costs, non-cash goodwill and other intangibles impairment charge and non-cash interest expense and applying an income tax rate of 40% reflecting our estimated tax expense on our core operations. Stock-based compensation expense is expected to vary depending on the number of new grants issued, changes in the company's stock price, stock market volatility, expected option lives and risk-free rates of return, all of which are difficult to estimate.
EBITDA consists of net loss plus depreciation and amortization, interest expense, other expenses, net, and income tax expense. Adjusted EBITDA consists of EBITDA plus non-cash stock-based compensation expense, acquisition related costs associated with external and incremental costs resulting directly from merger and acquisition activities such as legal, due diligence, integration costs, and acquisition bonus payments, restructuring related costs, non-cash goodwill and other intangibles impairment charge and adjustments to revenue related to purchase accounting. ServiceSource uses Adjusted EBITDA as a measure of operating performance because it assists the company in comparing performance on a consistent basis, as it removes from the operating results the impact of the company's capital structure.
These non-GAAP measures should not be considered a substitute for, or superior to, financial measures calculated in accordance with generally accepted accounting principles in the United States.






ServiceSource International, Inc.
GAAP To Non-GAAP Reconciliation
(Dollars in thousands, except per share amounts)
(unaudited)
 
 
 
 
Three Months Ended
 
Twelve Months Ended
 
 
 
 
December 31,
 
December 31,
 
 
 
 
2014
 
2013
 
2014
 
2013
Net Revenue
 
 
 
 
 
 
 
 
   GAAP net revenue
 
$
74,654

 
$
77,182

 
$
272,180

 
$
272,482

 
Adjustments to revenue
(A)
270

 

 
1,346

 

  Non-GAAP net revenue
 
$
74,924

 
$
77,182

 
$
273,526

 
$
272,482

 
 
 
 
 
 
 
 
 
 
 
Gross Profit
 
 
 
 
 
 
 
 
   GAAP gross profit
 
$
25,976

 
$
31,581

 
$
78,171

 
$
110,033

   Non-GAAP adjustments:
 
 
 
 
 
 
 
 
 
Adjustments to revenue
(A)
270

 

 
1,346

 

 
Stock-based compensation
(B)
828

 
1,081

 
3,995

 
3,303

 
Amortization of internally-developed software
(C)
926

 
468

 
2,479

 
2,974

 
Amortization of purchased intangible assets
(D)
247

 

 
1,221

 

  Non-GAAP gross profit
 
$
28,247

 
$
33,130

 
$
87,212

 
$
116,310

 
 
 
 
 
 
 
 
 
 
 
Gross Profit %
 
 
 
 
 
 
 
 
   GAAP gross profit
 
35
%
 
41
%
 
29
%
 
40
%
   Non-GAAP adjustments:
 
 
 
 
 
 
 
 
 
Adjustments to revenue
(A)
%
 
%
 
%
 
%
 
Stock-based compensation
(B)
1
%
 
1
%
 
1
%
 
1
%
 
Amortization of internally-developed software
(C)
1
%
 
1
%
 
1
%
 
1
%
 
Amortization of purchased intangible assets
(D)
%
 
%
 
%
 
%
  Non-GAAP gross profit
 
38
%
 
43
%
 
32
%
 
43
%
Certain totals do not add due to rounding
 
 
 
 
 
 
 
 
Operating Expenses
 
 
 
 
 
 
 
 
GAAP operating expenses
 
$
35,805

 
$
31,964

 
$
162,020

 
$
127,594

Stock-based compensation
(B)
(4,065
)
 
(5,238
)
 
(16,904
)
 
(20,317
)
Amortization of internally-developed software
(C)
(84
)
 
(120
)
 
(329
)
 
(1,426
)
Amortization of purchased intangible assets
(D)
(131
)
 

 
(721
)
 

Acquisition related costs
(E)

 

 
(728
)
 

Restructuring and other
(F)
(1,377
)
 

 
(3,314
)
 

Goodwill and other intangibles impairment
(G)
(4,108
)
 

 
(25,108
)
 

Non-GAAP operating expenses
 
$
26,040

 
$
26,606

 
$
114,916

 
$
105,851

 
 
 
 
 
 
 
 
 
Net loss
 
 
 
 
 
 
 
 
  GAAP net loss
 
$
(13,541
)
 
$
(1,989
)
 
$
(95,159
)
 
$
(22,852
)
   Non-GAAP adjustments:
 
 
 
 
 
 
 
 
 
Adjustments to revenue
(A)
270

 

 
1,346

 

 
Stock-based compensation
(B)
4,893

 
6,319

 
20,899

 
23,620

 
Amortization of internally-developed software
(C)
1,010

 
588

 
2,808

 
4,400

 
Amortization of purchased intangible assets
(D)
378

 

 
1,942

 

 
Acquisition related costs
(E)

 

 
728

 

 
Restructuring and other
(F)
1,377

 

 
3,314

 

 
Goodwill and other intangibles impairment
(G)
4,108

 

 
25,108

 

 
Non-cash interest expense
(H)
1,942

 
1,794

 
7,511

 
2,713

 
Income tax effect on non-GAAP adjustments and impact of normalizing the effective income tax rate
(I)
29

 
(3,477
)
 
12,782

 
(2,630
)
Non-GAAP net income (loss)
 
$
466

 
$
3,235

 
$
(18,721
)
 
$
5,251

 
 
 
 
 
 
 
 
 
Diluted Net Loss Per Share
 
 
 
 
 
 
 
 
  GAAP net loss per share
 
$
(0.16
)
 
$
(0.02
)
 
$
(1.15
)
 
$
(0.29
)
   Non-GAAP adjustments:
 
 
 
 
 
 
 
 
 
Adjustments to revenue
(A)

 

 
0.02

 

 
Stock-based compensation
(B)
0.06

 
0.07

 
0.25

 
0.29

 
Amortization of internally-developed software
(C)
0.01

 
0.01

 
0.03

 
0.05

 
Amortization of purchased intangible assets
(D)

 

 
0.02

 

 
Acquisition related costs
(E)

 

 
0.01

 

 
Restructuring and other
(F)
0.02

 

 
0.04

 

 
Goodwill and other intangibles impairment
(G)
0.05

 

 
0.30

 

 
Non-cash interest expense
(H)
0.02

 
0.02

 
0.09

 
0.03

 
Income tax effect on non-GAAP adjustments and impact of normalizing the effective income tax rate
(I)

 
(0.04
)
 
0.15

 
(0.03
)
  Non-GAAP diluted net income (loss) per share
 
$
0.01

 
$
0.04

 
$
(0.23
)
 
$
0.06

Certain totals do not add due to rounding
 
 
 
 
 
 
 
 
Shares used in calculating diluted net income (loss) per share on a non-GAAP basis
 
83,478

 
84,615

 
82,872

 
82,268










Footnotes to GAAP to Non-GAAP Reconciliation                            
(A) Adjustments to revenue - Due to purchase accounting rules, upon acquisition, we recorded an adjustment of $1.7 million to reduce the balance of deferred revenue related to the assumed client contracts acquired from Scout Analytics. As a result of this adjustment, $0.3 million of revenue was not recognized for the three months ended December 31, 2014 and $1.3 million for the twelve months ended December 31, 2014. Therefore, revenue is adjusted by an increase of $0.3 million to arrive at non-GAAP revenue for the three months ended December 31, 2014 and $1.3 million to arrive at non-GAAP revenue for the twelve months ended December 31, 2014.
(B) Stock-based compensation. Included in our GAAP presentation of cost of revenue and operating expenses, stock-based compensation consists of expenses for stock options and awards and purchase rights under our stock purchase plan. We exclude stock-based compensation expense from our non-GAAP measures because some investors may view it as not reflective of our core operating performance as it is a non-cash expense.
(C) Amortization of internally-developed software. Included in our GAAP presentation of cost of revenue and operating expenses, amortization of internally-developed software reflects non-cash expense for certain software purchases and software developed or obtained for internal use. We exclude these expenses from our non-GAAP measures because we believe they are not indicative of our core operating performance.
(D) Amortization of Purchased Intangibles. Included in our GAAP presentation of gross margin and operating expenses is amortization of purchased intangible assets. We believe amortization of acquisition-related intangible assets, such as the amortization of the cost associated with an acquired company’s research and development efforts, trade names and customer relationships, as items arising from pre-acquisition activities determined at the time of an acquisition. While these intangible assets are continually evaluated for impairment, amortization of the cost of purchased intangibles is a static expense, one that is not typically affected by operations during any particular period.
(E) Acquisition related costs. Included in our GAAP presentation of operating expenses, acquisition costs consist of external and incremental costs resulting directly from merger and acquisition activities such as legal, due diligence, integration costs and acquisition bonus payments. These are one-time costs that vary significantly in amount and timing and are not indicative of our core operating performance.
(F) Restructuring and other expense.   Included in our GAAP presentation, we will incur expenses with our announced restructuring effort to reduce expenses to better match revenues.  We expect this restructuring effort to occur over the next several quarters.  These costs would incur employee severance costs and also costs related to cancellation of contracts or loss of future benefit.  These are one-time in nature costs that are not indicative of our core operating performance.

(G) Goodwill and other intangibles impairment.  Included in our GAAP presentation, we recorded goodwill and other intangibles impairment related to our Cloud and Business Intelligence unit in 2014.   Goodwill and other intangibles impairment is a noncash charge that is one time in nature that is not indicative of our core operating performance.

(H) Non-cash interest expense. Under GAAP, we are required to separately account for liability (debt) and equity (conversion option) components of the $150 million convertible senior notes that were issued in August 2013. Accordingly, for GAAP purposes we are required to recognize effective interest expense on our convertible senior notes which includes interest cost related to the amortization of debt issuance costs and the contractual 1.5% interest rate of the note. The difference between the effective interest expense and the contractual interest expense is excluded from our assessment of our operating performance because we believe that this non-cash expense is not indicative of ongoing operating performance. We believe that the exclusion of the non-cash interest expense provides investors a view of our core operating performance.
(I) Income tax effect on non-GAAP adjustments as well as the impact of normalizing the effective income tax rate. This adjusts (i) the provision for income taxes to reflect the effect of the non-GAAP items A, B, C, D, E ,F, G and H noted above on our non-GAAP net loss; (ii) the income tax rate to a normalized effective tax rate of 40%; and (iii) non-GAAP earnings per share based on a fully-diluted share count.








ServiceSource International, Inc.
Reconciliation of Net Loss to Adjusted EBITDA
(In thousands)
(Unaudited)
 
 
Three Months Ended
 
Twelve months ended
 
 
December 31,
 
December 31,
 
 
2014
 
2013
 
2014
 
2013
 
 
 
 
 
Net loss
 
$
(13,541
)
 
$
(1,989
)
 
$
(95,159
)
 
$
(22,852
)
Income tax (benefit) provision
 
341

 
(1,319
)
 
302

 
871

Other expense, net
 
3,371

 
2,925

 
11,008

 
4,420

Depreciation and amortization
 
3,549

 
2,642

 
13,219

 
11,652

EBITDA
 
(6,280
)
 
2,259

 
(70,630
)
 
(5,909
)
Stock-based compensation
 
4,893

 
6,319

 
20,899

 
23,620

Adjustments to revenue
 
270

 

 
1,346

 

Acquisition related costs
 

 

 
728

 

Restructuring and other
 
1,377

 

 
3,314

 

Goodwill and other intangibles impairment
 
4,108

 

 
25,108

 

Adjusted EBITDA
 
$
4,368

 
$
8,578

 
$
(19,235
)
 
$
17,711


ServiceSource International, Inc.
Reporting Segments
(In thousands)
(unaudited)
 
 
Three Months Ended December 31,
 
 
2014
 
2013
 
 
Managed Services
 
Cloud and Business Intelligence
 
Managed Services
 
Cloud and Business Intelligence
Net Revenue
 
$
66,800

 
$
7,854

 
$
72,218

 
$
4,964

Cost of Revenue
 
43,189

 
5,489

 
39,895

 
5,706

Gross Profit
 
$
23,611

 
$
2,365

 
$
32,323

 
$
(742
)
 
 
 
 
 
 
 
 
 
 
 
Twelve Months Ended December 31,
 
 
2014
 
2013
 
 
Managed Services
 
Cloud and Business Intelligence
 
Managed Services
 
Cloud and Business Intelligence
Net Revenue
 
$
240,573

 
$
31,607

 
$
255,547

 
$
16,935

Cost of Revenue
 
170,820

 
23,189

 
147,278

 
15,171

Gross Profit
 
$
69,753

 
$
8,418

 
$
108,269

 
$
1,764


Investor Relations Contact for ServiceSource:
Erik Bylin
ServiceSource International, Inc.
(415) 901-4182
ebylin@servicesource.com


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