EX-99.1 2 spok-10282015ex991.htm EXHIBIT 99.1 Exhibit
 
 
Exhibit 99.1
NEWS RELEASE
 

CONTACT:
Bob Lougee
 
 
 
 
800-611-8488
 
 
 
 
Bob.Lougee@spok.com
 
 
 
 

Spok Reports Third Quarter Operating Results;
Board Declares Regular Quarterly and Special Dividend

Wireless Trends Continue to Improve;
Operating Expenses Decrease; Balance Sheet Remains Strong
Stock Repurchase Plan Extended
SPRINGFIELD, Va. (October 28, 2015) - Spok Holdings, Inc. (NASDAQ: SPOK), a global leader in critical communications, today announced operating results for the third quarter ended September 30, 2015. In addition, the Company’s Board of Directors declared a regular quarterly dividend of $0.125 per share, plus a special dividend of $0.125 cents per share, both payable on December 10, 2015 to stockholders of record on November 18, 2015.
Consolidated revenue for the third quarter was $46.2 million, compared to $49.8 million in the third quarter of 2014. Software revenue totaled $16.8 million versus $16.9 million in the year-earlier quarter, while wireless revenue was $29.4 million versus $32.9 million in the third quarter of 2014.
Third quarter EBITDA (earnings before interest, taxes, depreciation, amortization and accretion) totaled $10.1 million, or 21.8 percent of revenue, compared to $12.3 million, or 24.7 percent of revenue, in the year-earlier quarter, and $9.1 million, or 18.9 percent of revenue, in the second quarter of 2015.
Net income for the third quarter was $4.2 million, or $0.20 per fully diluted share, compared to $4.7 million, or $0.21 per fully diluted share, in the third quarter of 2014.
Other key results and highlights for the third quarter included:
Of the $16.8 million in software revenue for the third quarter, $7.9 million was operations revenue and $8.9 million was maintenance revenue, compared to $9.1 million and $7.8 million, respectively, of the $16.9 million in software revenue for the third quarter of 2014.

Spok.com
 
1



Software bookings totaled $16.7 million, compared to $20.4 million in the year-earlier quarter. Third quarter bookings included $9.3 million of operations bookings and $7.4 million of maintenance renewals.
Software backlog was $41.6 million at September 30, 2015 versus $42.1 million a year earlier.
The renewal rate for software maintenance in the third quarter was 99.8 percent.
The quarterly rate of paging unit erosion improved to 1.5 percent from 1.9 percent in the year-earlier quarter, while the annual rate of unit erosion improved to 6.4 percent from 9.5 percent. Both the quarterly and annual rates of unit erosion were the Company’s lowest in more than a decade. Net paging unit losses for the quarter were 18,000 versus 25,000 in the third quarter of 2014. Paging units in service at September 30, 2015 totaled 1,192,000, compared to 1,274,000 a year earlier.
The quarterly rate of wireless revenue erosion was 2.8 percent versus 2.0 percent in the year-earlier quarter, while the annual rate of wireless revenue erosion improved to 10.6 percent versus 11.4 percent in the third quarter of 2014.
Total paging ARPU (average revenue per unit) was $7.82, compared to $7.97 in the year-earlier quarter and $7.86 in the second quarter of 2015.
Consolidated operating expenses (excluding depreciation, amortization and accretion) totaled $36.1 million in the third quarter, compared to $37.5 million in the year-earlier quarter.
Capital expenses were $1.4 million, compared to a similar total for the third quarter of 2014.
Capital returned to stockholders in the form of dividends and share repurchases in the third quarter totaled $2.7 million and $8.3 million, respectively.
The Company’s cash balance at September 30, 2015 was $113.4 million.
The number of full-time equivalent employees at September 30, 2015 totaled 605, compared to 608 at June 30, 2015.
Vincent D. Kelly, president and chief executive officer, said: “We continued to make solid progress in the third quarter. Software revenue, while flat versus the year-earlier quarter, increased 7.7 percent for the first nine months of 2015 from the same period of 2014 and 20.3 percent from the first nine

Spok.com
 
2



months of 2013. Our software backlog and pipeline also remained strong at September 30. Wireless trends continued to improve during the quarter as the rates of paging unit churn and revenue erosion either achieved or approached record levels. In addition, we met or exceeded our expectations on most other key operating metrics for the quarter, including cash flow, expenses, operating margins, and average revenue per unit (ARPU). Overall, we continued to operate profitably, enhance our product offerings, and generate sufficient cash flow to again return capital to stockholders in the form of cash dividends and share repurchases.”
Commenting on software results, Kelly said: “Software bookings came in lower than expected due in part to softer sales in the Asia-Pacific region, which has been experiencing weaker economic conditions and headwinds. The shortfall included the withdrawal of bids on several key sales opportunities and delayed commitments on a few sizable contracts, both in Asia-Pacific and EMEA. The EMEA market has taken a bit longer to evolve. We haven’t lost business to competitors, but the market is opening up slower than we had hoped. Still, domestic healthcare bookings rose 12 percent from the year-earlier quarter, while new customer bookings more than doubled from the third quarter of 2014. In short, we continued to see continuing demand from Spok’s worldwide customer base for upgrades to existing applications as well as for new communications products and solutions. Additionally,” Kelly noted, “maintenance revenue increased to $8.9 million for the quarter from $7.8 million in the year-earlier quarter, reflecting our continued success in achieving maintenance renewals rates in excess of 99 percent.”
Kelly said third quarter bookings of $16.7 million included $9.3 million of operations bookings and $7.4 million in maintenance renewals, while the software backlog at September 30 remained strong at $41.6 million. “Customer demand, especially within our healthcare customer base, remained strongest for secure messaging, call center solutions, applications to increase patient safety, and improved clinical workflows.” Kelly added: “We also experienced steady demand for such software solutions as critical smartphone communications, emergency management, and delivery of critical test results. Overall, we added more than 30 new customers during the quarter.”
The Company again recorded solid results for its wireless products and services for the quarter. “Gross pager placements totaled 36,000 versus 40,000 in the prior quarter, while gross disconnects of 55,000

Spok.com
 
3



improved from 59,000 in the prior quarter,” Kelly said. “As a result, the rates of quarterly and annual net pager losses for the third quarter improved to 1.5 percent and 6.4 percent, respectively, and achieved the best levels in many years. In addition, the annual rate of wireless revenue erosion improved from the year-earlier quarter. Wireless sales continued to focus primarily on our core market segments of Healthcare, Government and Large Enterprise. Healthcare continued to be our best performing market segment with the highest rate of gross placements and lowest rate of unit disconnects, and comprised 79.2 percent of our direct units-in-service and 74.8 percent of direct paging revenue at September 30.”
Kelly added that the Company again returned capital to stockholders during the third quarter, distributing cash dividends totaling $2.7 million and repurchasing 502,942 shares of common stock for $8.3 million or an average price of $16.56 per share, under its stock buy-back program.
Commenting on Spok’s financial results, Shawn E. Endsley, chief financial officer, said: “Solid consolidated revenue combined with effective expense management contributed to higher cash flow and operating margins for the quarter as we continued to position the Company for long-term growth. EBITDA margin improved to 21.8 percent in the third quarter from 18.9 percent in the second quarter, a result of the margin improvement plan we initiated in January. In addition, our balance sheet remained strong at September 30 with no debt and a cash balance of $113.4 million.”
Endsley said the Company is maintaining previously provided financial guidance for 2015, which projects total revenue to range from $183 million to $201 million, operating expenses (excluding depreciation, amortization and accretion) to range from $145 million to $154 million, and capital expenses to range from $5.5 million to $7.5 million.
The Company announced that its Board of Directors has approved extension of the Company’s stock repurchase program from December 31, 2015 to December 31, 2016. In extending the plan, the Board also reset the repurchase authority in the amount of $10 million to begin at the earlier of January 4, 2016 or the completion of the existing 2015 stock repurchase plan. Since the program began in 2008, Spok has repurchased approximately 7.2 million shares of its common stock at an average price of $10.48 per share while maintaining appropriate cash balances and a strong balance sheet.
* * * * * * * * *

Spok.com
 
4



Spok plans to host a conference call for investors on its third quarter operating results at 10:00 a.m. Eastern Time on Thursday, October 29, 2015. Dial-in numbers for the call are 212-444-0896 or 877-280-2342. The pass code for the call is 4793188. A replay of the call will be available from 1:00 p.m. ET on October 29 until 1:00 p.m. on Thursday, November 12. Replay numbers are 719-457-0820 or 888-203-1112. The pass code for the replay is 4793188.
Also, Spok will host its annual “Analyst Day” Investor Meeting for financial analysts on November 3, 2015 in New York City. For further details and to RSVP, please contact Stacy Sloan at stacy.sloan@spok.com (or call 703-269-6950), send an email to investor.relations@spok.com, or sign-up directly at surveymonkey.com/r/M69M6R7.
* * * * * * * * *
About Spok
Spok Holdings, Inc., headquartered in Springfield, Va., is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. Organizations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact center optimization, and public safety response. When communications matter, Spok delivers. Visit us at spok.com or find us on Twitter @Spoktweets.
Safe Harbor Statement under the Private Securities Litigation Reform Act: Statements contained herein or in prior press releases which are not historical fact, such as statements regarding Spok’s future operating and financial performance, are forward-looking statements for purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that may cause Spok’s actual results to be materially different from the future results expressed or implied by such forward-looking statements. Factors that could cause actual results to differ materially from those expectations include, but are not limited to, declining demand for paging products and services, continued demand for our software products and services, our ability to develop additional software solutions for our customers and manage our development as a global organization, the ability to manage operating expenses, future capital needs, competitive pricing pressures, competition from both traditional paging services and other wireless communications services, competition from other software providers, government regulation, reliance upon third-party providers for certain equipment and services, as well as other risks described from time to time in our periodic reports and other filings with the Securities and Exchange Commission. Although Spok believes the expectations reflected in the forward-looking statements are based on reasonable assumptions, it can give no assurance that its expectations will be attained. Spok disclaims any intent or obligation to update any forward-looking statements.

Tables to Follow
    

Spok.com
 
5



SPŌK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF INCOME (a)
(Unaudited and in thousands except share, per share amounts and ARPU)
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
For the nine months ended
 
 
9/30/2015
 
9/30/2014
 
9/30/2015
 
9/30/2014
Revenue:
 
 
 
 
 
 
 
 
Wireless
 
$
29,375

 
$
32,855

 
$
90,287

 
$
100,724

Software
 
16,806

 
16,936

 
52,002

 
48,280

Total revenue
 
46,181

 
49,791

 
142,289

 
149,004

Operating expenses:
 
 
 
 
 
 
 
 
Cost of revenue
 
7,871

 
8,000

 
25,816

 
21,985

Service, rental and maintenance
 
11,117

 
10,988

 
33,376

 
34,200

Selling and marketing
 
6,572

 
7,072

 
20,409

 
22,098

General and administrative
 
10,410

 
10,866

 
31,883

 
33,991

Severance and restructuring
 
141

 
545

 
1,645

 
569

Depreciation, amortization and accretion
 
3,413

 
4,247

 
10,608

 
12,628

Total operating expenses
 
39,524

 
41,718

 
123,737

 
125,471

% of total revenue
 
85.6
%
 
83.8
%
 
87.0
%
 
84.2
%
Operating income
 
6,657

 
8,073

 
18,552

 
23,533

% of total revenue
 
14.4
%
 
16.2
%
 
13.0
%
 
15.8
%
Interest income (expense), net
 
1

 
(63
)
 
3

 
(194
)
Other income (expense), net
 
784

 
(2
)
 
1,110

 
(180
)
Income before income tax expense
 
7,442

 
8,008

 
19,665

 
23,159

Income tax expense
 
(3,222
)
 
(3,356
)
 
(8,150
)
 
(9,326
)
Net income
 
$
4,220

 
$
4,652

 
$
11,515

 
$
13,833

Basic net income per common share
 
$
0.20

 
$
0.21

 
$
0.53

 
$
0.64

Diluted net income per common share
 
$
0.2

 
$
0.21

 
$
0.53

 
$
0.63

Basic weighted average common shares outstanding
 
21,301,311

 
21,651,347

 
21,623,612

 
21,643,951

Diluted weighted average common shares outstanding
 
21,352,838

 
22,135,554

 
21,687,526

 
22,089,892

Reconciliation of operating income to EBITDA (b):
 
 
 
 
 
 
 
 
Operating income
 
$
6,657

 
$
8,073

 
$
18,552

 
$
23,533

Add back: depreciation, amortization and accretion
 
3,413

 
4,247

 
10,608

 
12,628

EBITDA
 
$
10,070

 
$
12,320

 
$
29,160

 
$
36,161

% of total revenue
 
21.8
%
 
24.7
%
 
20.5
%
 
24.3
%
Key statistics:
 
 
 
 
 
 
 
 
Units in service
 
1,192

 
1,274

 
1,192

 
1,274

Average revenue per unit (ARPU)
 
$
7.82

 
$
7.97

 
$
7.85

 
$
7.98

Bookings
 
$
16,746

 
$
20,362

 
$
55,513

 
$
56,242

Backlog
 
$
41,639

 
$
42,117

 
$
41,639

 
$
42,117

 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
(b) EBITDA or earnings before interest, taxes, depreciation, amortization and accretion is a non-GAAP measure and is
presented for analytical purposes only.
 
 
 
 
 
 
 
 



SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF INCOME (a)
(Unaudited and in thousands except share, per share amounts and ARPU)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
 
12/31/2013
Revenue:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Wireless
 
$
29,375

 
$
30,222

 
$
30,690

 
$
31,678

 
$
32,855

 
$
33,518

 
$
34,351

 
$
35,831

Software
 
16,806

 
17,747

 
17,448

 
19,591

 
16,936

 
15,576

 
15,768

 
18,854

Total revenue
 
46,181

 
47,969

 
48,138

 
51,269

 
49,791

 
49,094

 
50,119

 
54,685

Operating expenses:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Cost of revenue
 
7,871

 
9,131

 
8,813

 
10,571

 
8,000

 
7,180

 
6,805

 
7,500

Service, rental and maintenance
 
11,117

 
11,003

 
11,256

 
11,285

 
10,988

 
11,420

 
11,792

 
11,442

Selling and marketing
 
6,572

 
6,790

 
7,048

 
7,915

 
7,072

 
7,780

 
7,246

 
7,297

General and administrative
 
10,410

 
10,472

 
11,001

 
11,905

 
10,866

 
10,990

 
12,135

 
11,470

Severance and restructuring
 
141

 
1,504

 

 
926

 
545

 
4

 
20

 
981

Depreciation, amortization and accretion
 
3,413

 
3,448

 
3,747

 
4,049

 
4,247

 
4,352

 
4,029

 
3,680

Total operating expenses
 
39,524

 
42,348

 
41,865

 
46,651

 
41,718

 
41,726

 
42,027

 
42,370

% of total revenue
 
85.6
%
 
88.3
%
 
87.0
%
 
91.0
%
 
83.8
%
 
85.0
%
 
83.9
%
 
77.5
%
Operating income
 
6,657

 
5,621

 
6,273

 
4,618

 
8,073

 
7,368

 
8,092

 
12,315

% of total revenue
 
14.4
%
 
11.7
%
 
13.0
%
 
9.0
%
 
16.2
%
 
15.0
%
 
16.1
%
 
22.5
%
Interest income (expense), net
 
1

 
3

 
(1
)
 
(262
)
 
(63
)
 
(64
)
 
(67
)
 
(64
)
Other income (expense), net
 
784

 
264

 
60

 
(188
)
 
(2
)
 
(194
)
 
16

 
15

Income before income tax expense
 
7,442

 
5,888

 
6,332

 
4,168

 
8,008

 
7,110

 
8,041

 
12,266

Income tax expense
 
(3,222
)
 
(2,512
)
 
(2,415
)
 
2,744

 
(3,356
)
 
(2,819
)
 
(3,151
)
 
(4,251
)
Net income
 
$
4,220

 
$
3,376

 
$
3,917

 
$
6,912

 
$
4,652

 
$
4,291

 
$
4,890

 
$
8,015

Basic net income per common share
 
$
0.20

 
$
0.16

 
$
0.18

 
$
0.32

 
$
0.21

 
$
0.20

 
$
0.23

 
$
0.37

Diluted net income per common share
 
$
0.2

 
$
0.16

 
$
0.18

 
$
0.31

 
$
0.21

 
$
0.19

 
$
0.22

 
$
0.36

Basic weighted average common shares outstanding
 
21,301,311

 
21,677,299

 
21,898,792

 
21,554,746

 
21,651,347

 
21,642,163

 
21,638,198

 
21,633,706

Diluted weighted average common shares outstanding
 
21,352,838

 
21,735,829

 
22,053,015

 
22,101,600

 
22,135,554

 
22,099,791

 
22,037,796

 
21,969,756

Reconciliation of operating income to EBITDA (b):
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Operating income
 
$
6,657

 
$
5,621

 
$
6,273

 
$
4,618

 
$
8,073

 
$
7,368

 
$
8,092

 
$
12,315

Add back: depreciation, amortization and accretion
 
3,413

 
3,448

 
3,747

 
4,049

 
4,247

 
4,352

 
4,029

 
3,680

EBITDA
 
$
10,070

 
$
9,069

 
$
10,020

 
$
8,667

 
$
12,320

 
$
11,720

 
$
12,121

 
$
15,995

% of total revenue
 
21.8
%
 
18.9
%
 
20.8
%
 
16.9
%
 
24.7
%
 
23.9
%
 
24.2
%
 
29.2
%
Key statistics:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Units in service
 
1,192

 
1,211

 
1,230

 
1,256

 
1,274

 
1,299

 
1,327

 
1,376

Average revenue per unit (ARPU)
 
$
7.82

 
$
7.86

 
$
7.91

 
$
7.92

 
$
7.97

 
$
7.98

 
$
8.11

 
$
8.15

Bookings
 
$
16,746

 
$
21,027

 
$
17,740

 
$
22,272

 
$
20,362

 
$
18,959

 
$
16,921

 
$
16,271

Backlog
 
$
41,639

 
$
43,524

 
$
40,551

 
$
42,391

 
$
42,117

 
$
40,182

 
$
41,396

 
$
40,211

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
(b) EBITDA or earnings before interest, taxes, depreciation, amortization and accretion is a non-GAAP measure and is presented for analytical purposes only

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 





SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS (a)
(In thousands)
 
 
 
 
 
 
 
9/30/2015
 
12/31/2014
 
 
(Unaudited)
 
 
Assets
 
 
 
 
Current assets:
 
 
 
 
Cash and cash equivalents
 
$
113,383

 
$
107,869

Accounts receivable, net
 
22,034

 
24,969

Prepaid expenses and other
 
5,497

 
7,250

Inventory
 
1,896

 
2,673

Deferred income tax assets, net
 
1,509

 
2,194

Total current assets
 
144,319

 
144,955

Property and equipment, net
 
15,377

 
17,395

Goodwill
 
133,031

 
133,031

Other intangible assets, net
 
16,083

 
19,698

Deferred income tax assets, net
 
15,563

 
21,949

Other assets
 
1,554

 
862

Total assets
 
$
325,927

 
$
337,890

Liabilities and stockholders' equity
 
 
 
 
Current liabilities:
 
 
 
 
Accounts payable and accrued liabilities
 
$
9,340

 
$
11,688

Accrued compensation and benefits
 
10,785

 
14,041

Deferred revenue
 
28,177

 
24,034

Total current liabilities
 
48,302

 
49,763

Deferred revenue
 
796

 
937

Other long-term liabilities
 
8,692

 
8,131

Total liabilities
 
57,790

 
58,831

Commitments and contingencies
 
 
 
 
Stockholders' equity:
 
 
 
 
Preferred stock
 

 

Common stock
 
2

 
2

Additional paid-in capital
 
113,313

 
126,678

Retained earnings
 
154,822

 
152,379

Total stockholders' equity
 
268,137

 
279,059

Total liabilities and stockholders' equity
 
$
325,927

 
$
337,890

 
 
 
 
 
(a) Slight variations in totals are due to rounding.


















SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
For the nine months ended
 
 
9/30/2015
 
9/30/2014
Cash flows from operating activities:
 
 
 
 
Net income
 
$
11,515

 
$
13,833

Adjustments to reconcile net income to net cash provided by operating activities:
 
 
 
 
Depreciation, amortization and accretion
 
10,608

 
12,628

Amortization of deferred financing costs
 

 
194

Deferred income tax expense
 
6,989

 
7,726

Amortization of stock based compensation
 
1,497

 
2,816

Provisions for doubtful accounts, service credits and other
 
1,040

 
875

Adjustments of non-cash transaction taxes
 
(530
)
 
(259
)
Gain on disposals of property and equipment
 
(794
)
 
(2
)
Changes in assets and liabilities:
 
 
 
 
Accounts receivable
 
1,896

 
(4,615
)
Prepaid expenses and other assets
 
1,878

 
(240
)
Accounts payable, accrued liabilities and accrued compensation and benefits
 
(8,446
)
 
(1,968
)
Customer deposits and deferred revenue
 
4,002

 
1,264

Net cash provided by operating activities
 
29,700

 
32,252

Cash flows from investing activities:
 
 
 
 
Purchases of property and equipment
 
(4,450
)
 
(6,327
)
Proceeds from disposals of property and equipment
 
807

 
63

Net cash used in investing activities
 
(3,643
)
 
(6,264
)
Cash flows from financing activities:
 
 
 
 
Cash dividends to stockholders
 
(8,739
)
 
(8,123
)
Purchase of common stock
 
(11,804
)
 

Net cash used in financing activities
 
(20,543
)
 
(8,123
)
Net increase in cash and cash equivalents
 
5,514

 
17,865

Cash and cash equivalents, beginning of period
 
107,869

 
89,075

Cash and cash equivalents, end of period
 
$
113,383

 
$
106,940

Supplemental disclosure:
 
 
 
 
Interest paid
 
$
2

 
$
7

Income taxes paid
 
$
1,169

 
$
1,327

 
 
 
 
 
(a) Slight variations in totals are due to rounding.
















SPOK HOLDINGS, INC.
CONSOLIDATED REVENUE
SUPPLEMENTAL INFORMATION (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
 
12/31/2013
Revenue
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Paging
 
$
28,196

 
$
28,782

 
$
29,491

 
$
30,071

 
$
30,776

 
$
31,458

 
$
32,896

 
$
34,015

Non-paging
 
1,179

 
1,440

 
1,199

 
1,607

 
2,079

 
2,060

 
1,455

 
1,816

Total wireless revenue
 
29,375

 
30,222

 
30,690

 
31,678

 
32,855

 
33,518

 
34,351

 
35,831

Subscription
 
392

 
419

 
398

 
365

 
458

 
377

 
283

 
248

License
 
1,457

 
3,011

 
2,595

 
3,474

 
2,374

 
2,497

 
2,929

 
4,138

Services
 
4,600

 
4,609

 
5,018

 
5,579

 
4,305

 
3,558

 
3,930

 
5,493

Equipment
 
1,434

 
1,301

 
1,374

 
2,145

 
1,930

 
1,614

 
1,250

 
1,875

Operations revenue
 
7,883

 
9,340

 
9,385

 
11,563

 
9,067

 
8,046

 
8,392

 
11,754

Maintenance revenue
 
8,923

 
8,407

 
8,063

 
8,028

 
7,869

 
7,530

 
7,376

 
7,100

Total software revenue
 
16,806

 
17,747

 
17,448

 
19,591

 
16,936

 
15,576

 
15,768

 
18,854

Total revenue
 
$
46,181

 
$
47,969

 
$
48,138

 
$
51,269

 
$
49,791

 
$
49,094

 
$
50,119

 
$
54,685

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.








SPOK HOLDINGS, INC.
CONSOLIDATED OPERATING EXPENSES
SUPPLEMENTAL INFORMATION (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
 
12/31/2013
Cost of revenue
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Payroll and related
 
$
4,277

 
$
4,274

 
$
4,157

 
$
4,222

 
$
3,743

 
$
3,827

 
$
3,959

 
$
3,609

Cost of sales
 
2,549

 
3,801

 
3,620

 
5,225

 
3,098

 
2,232

 
1,917

 
2,726

Stock based compensation
 
33

 
34

 
34

 
81

 
108

 
81

 
81

 
74

Other
 
1,012

 
1,022

 
1,002

 
1,043

 
1,051

 
1,040

 
848

 
1,091

Total cost of revenue
 
7,871

 
9,131

 
8,813

 
10,571

 
8,000

 
7,180

 
6,805

 
7,500

Service, rental and maintenance
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Site rent
 
3,763

 
3,783

 
3,766

 
3,834

 
3,914

 
3,981

 
4,015

 
3,972

Telecommunications
 
1,392

 
1,288

 
1,343

 
1,487

 
1,548

 
1,669

 
1,736

 
1,751

Payroll and related
 
4,613

 
4,555

 
4,652

 
4,533

 
4,106

 
4,434

 
4,594

 
4,296

Stock based compensation
 
29

 
29

 
29

 
30

 
56

 
(17
)
 
39

 
32

Repairs and maintenance
 
395

 
478

 
528

 
467

 
489

 
436

 
508

 
482

Other
 
925

 
870

 
938

 
934

 
875

 
917

 
900

 
909

Total service, rental and maintenance
 
11,117

 
11,003

 
11,256

 
11,285

 
10,988

 
11,420

 
11,792

 
11,442

Selling and marketing
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Payroll and related
 
3,664

 
3,732

 
3,916

 
3,945

 
3,859

 
4,099

 
4,098

 
3,717

Commissions
 
1,858

 
1,792

 
1,836

 
2,481

 
1,949

 
2,087

 
1,952

 
2,162

Stock based compensation
 
16

 
51

 
51

 
131

 
151

 
131

 
131

 
(24
)
Other
 
1,034

 
1,215

 
1,245

 
1,358

 
1,113

 
1,463

 
1,065

 
1,442

Total selling and marketing
 
6,572

 
6,790

 
7,048

 
7,915

 
7,072

 
7,780

 
7,246

 
7,297

General and administrative
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Payroll and related
 
4,320

 
4,611

 
4,879

 
4,737

 
4,217

 
4,440

 
4,796

 
4,802

Stock based compensation
 
316

 
548

 
329

 
780

 
791

 
429

 
835

 
763

Bad debt
 
113

 
140

 
160

 
127

 
136

 
134

 
86

 
262

Facility rent
 
868

 
841

 
941

 
830

 
863

 
899

 
922

 
719

Telecommunications
 
370

 
374

 
333

 
381

 
427

 
399

 
395

 
420

Outside services
 
1,864

 
1,728

 
1,786

 
1,786

 
1,698

 
1,719

 
1,762

 
1,811

Taxes, licenses and permits
 
1,068

 
1,150

 
1,125

 
1,283

 
1,225

 
1,383

 
1,064

 
1,358

Repairs & maintenance
 
389

 
363

 
406

 
506

 
510

 
421

 
374

 
314

Financial Services
 
378

 
367

 
362

 
346

 
336

 
379

 
363

 
357

Other
 
724

 
350

 
680

 
1,129

 
663

 
787

 
1,538

 
664

Total general and administrative
 
10,410

 
10,472

 
11,001

 
11,905

 
10,866

 
10,990

 
12,135

 
11,470

Severance and restructuring
 
141

 
1,504

 

 
926

 
545

 
4

 
20

 
981

Depreciation, amortization and accretion
 
3,413

 
3,448

 
3,747

 
4,049

 
4,247

 
4,352

 
4,029

 
3,680

Operating expenses
 
$
39,524

 
$
42,348

 
$
41,865

 
$
46,651

 
$
41,718

 
$
41,726

 
$
42,027

 
$
42,370

Capital expenditures
 
$
1,418

 
$
1,992

 
$
1,040

 
$
1,352

 
$
1,291

 
$
2,393

 
$
2,643

 
$
2,636

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 










SPOK HOLDINGS, INC.
UNITS IN SERVICE ACTIVITY (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
 
12/31/2013
Paging units in service
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Beginning units in service
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
1,103

 
1,116

 
1,140

 
1,157

 
1,179

 
1,200

 
1,246

 
1,275

Direct two-way
 
64

 
64

 
64

 
63

 
64

 
69

 
69

 
70

Total direct
 
1,167

 
1,180

 
1,204

 
1,220

 
1,243

 
1,269

 
1,315

 
1,345

Indirect one-way
 
24

 
25

 
26

 
28

 
29

 
30

 
34

 
35

Indirect two-way
 
20

 
25

 
26

 
26

 
27

 
28

 
27

 
28

Total indirect
 
44

 
50

 
52

 
54

 
56

 
58

 
61

 
63

Total beginning units in service
 
1,211

 
1,230

 
1,256

 
1,274

 
1,299

 
1,327

 
1,376

 
1,408

Gross placements
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
32

 
36

 
25

 
31

 
40

 
48

 
34

 
32

Direct two-way
 
3

 
4

 
3

 
3

 
4

 
2

 
4

 
3

Total direct
 
35

 
40

 
28

 
34

 
44

 
50

 
38

 
35

Indirect one-way
 
1

 

 
1

 
1

 
1

 
1

 

 
1

Indirect two-way
 

 

 

 

 

 

 
1

 

Total indirect
 
1

 

 
1

 
1

 
1

 
1

 
1

 
1

Total gross placements
 
36

 
40

 
29

 
35

 
45

 
51

 
39

 
36

Gross disconnects
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
(48
)
 
(50
)
 
(49
)
 
(47
)
 
(62
)
 
(69
)
 
(80
)
 
(61
)
Direct two-way
 
(5
)
 
(3
)
 
(3
)
 
(3
)
 
(5
)
 
(7
)
 
(4
)
 
(4
)
Total direct
 
(53
)
 
(53
)
 
(52
)
 
(50
)
 
(67
)
 
(76
)
 
(84
)
 
(65
)
Indirect one-way
 
(1
)
 
(1
)
 
(2
)
 
(2
)
 
(2
)
 
(2
)
 
(4
)
 
(2
)
Indirect two-way
 
(1
)
 
(5
)
 
(1
)
 
(1
)
 
(1
)
 
(1
)
 

 
(1
)
Total indirect
 
(2
)
 
(6
)
 
(3
)
 
(3
)
 
(3
)
 
(3
)
 
(4
)
 
(3
)
Total gross disconnects
 
(55
)
 
(59
)
 
(55
)
 
(53
)
 
(70
)
 
(79
)
 
(88
)
 
(68
)
Net loss
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
(16
)
 
(13
)
 
(24
)
 
(16
)
 
(22
)
 
(21
)
 
(46
)
 
(29
)
Direct two-way
 
(2
)
 

 

 

 
(1
)
 
(5
)
 

 
(1
)
Total direct
 
(18
)
 
(13
)
 
(24
)
 
(16
)
 
(23
)
 
(26
)
 
(46
)
 
(30
)
Indirect one-way
 

 
(1
)
 
(1
)
 
(1
)
 
(1
)
 
(1
)
 
(4
)
 
(1
)
Indirect two-way
 
(1
)
 
(5
)
 
(1
)
 
(1
)
 
(1
)
 
(1
)
 
1

 
(1
)
Total indirect
 
(1
)
 
(6
)
 
(2
)
 
(2
)
 
(2
)
 
(2
)
 
(3
)
 
(2
)
Total net change
 
(19
)
 
(19
)
 
(26
)
 
(18
)
 
(25
)
 
(28
)
 
(49
)
 
(32
)
Ending units in service
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
1,087

 
1,103

 
1,116

 
1,141

 
1,157

 
1,179

 
1,200

 
1,246

Direct two-way
 
62

 
64

 
64

 
63

 
63

 
64

 
69

 
69

Total direct
 
1,149

 
1,167

 
1,180

 
1,204

 
1,220

 
1,243

 
1,269

 
1,315

Indirect one-way
 
24

 
24

 
25

 
27

 
28

 
29

 
30

 
34

Indirect two-way
 
19

 
20

 
25

 
25

 
26

 
27

 
28

 
27

Total indirect
 
43

 
44

 
50

 
52

 
54

 
56

 
58

 
61

Total ending units in service
 
1,192

 
1,211

 
1,230

 
1,256

 
1,274

 
1,299

 
1,327

 
1,376

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 






SPOK HOLDINGS, INC.
AVERAGE REVENUE PER UNIT (ARPU) AND CHURN (a)
(Unaudited)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
 
12/31/2013
Paging ARPU
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
$
7.37

 
$
7.41

 
$
7.45

 
$
7.45

 
$
7.48

 
$
7.48

 
$
7.59

 
$
7.60

Direct two-way
 
16.84

 
17.16

 
17.69

 
17.95

 
18.17

 
18.21

 
18.91

 
19.43

Total direct
 
7.88

 
7.93

 
7.99

 
8.00

 
8.05

 
8.06

 
8.19

 
8.23

Indirect one-way
 
8.02

 
8.11

 
8.08

 
8.13

 
8.24

 
8.18

 
8.22

 
8.68

Indirect two-way
 
4.07

 
4.09

 
3.93

 
4.06

 
4.31

 
4.45

 
4.32

 
3.97

Total indirect
 
6.21

 
6.19

 
6.01

 
6.12

 
6.32

 
6.39

 
6.37

 
6.47

Total one-way
 
7.39

 
7.42

 
7.46

 
7.46

 
7.50

 
7.50

 
7.60

 
7.63

Total two-way
 
13.72

 
13.69

 
13.72

 
13.87

 
14.10

 
14.22

 
14.70

 
14.90

Total paging ARPU
 
$
7.82

 
$
7.86

 
$
7.91

 
$
7.92

 
$
7.97

 
$
7.98

 
$
8.11

 
$
8.15

Gross disconnect rate (b)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
(4.4
)%
 
(4.4
)%
 
(4.3
)%
 
(4.1
)%
 
(5.5
)%
 
(5.7
)%
 
(6.4
)%
 
(4.7
)%
Direct two-way
 
(7.0
)%
 
(5.9
)%
 
(5.4
)%
 
(4.5
)%
 
(7.3
)%
 
(10.5
)%
 
(5.6
)%
 
(6.4
)%
Total direct
 
(4.5
)%
 
(4.5
)%
 
(4.4
)%
 
(4.1
)%
 
(5.4
)%
 
(6.0
)%
 
(6.4
)%
 
(4.8
)%
Indirect one-way
 
(4.7
)%
 
(6.4
)%
 
(6.7
)%
 
(6.5
)%
 
(6.4
)%
 
(6.8
)%
 
(8.2
)%
 
(6.1
)%
Indirect two-way
 
(2.2
)%
 
(20.0
)%
 
(4.4
)%
 
(2.3
)%
 
(1.9
)%
 
(2.7
)%
 
(2.3
)%
 
(5.7
)%
Total indirect
 
(3.6
)%
 
(13.2
)%
 
(5.5
)%
 
(4.4
)%
 
(4.2
)%
 
(4.8
)%
 
(5.5
)%
 
(5.9
)%
Total one-way
 
(4.4
)%
 
(4.5
)%
 
(4.4
)%
 
(4.2
)%
 
(5.3
)%
 
(5.8
)%
 
(6.5
)%
 
(4.8
)%
Total two-way
 
(5.8
)%
 
(9.9
)%
 
(5.1
)%
 
(3.9
)%
 
(5.7
)%
 
(8.3
)%
 
(4.7
)%
 
(6.2
)%
Total paging gross disconnect rate
 
(4.5
)%
 
(4.9
)%
 
(4.4
)%
 
(4.1
)%
 
(5.3
)%
 
(5.9
)%
 
(6.3
)%
 
(4.9
)%
Net loss rate (c)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
(1.4
)%
 
(1.2
)%
 
(2.1
)%
 
(1.4
)%
 
(1.8
)%
 
(1.9
)%
 
(3.7
)%
 
(2.1
)%
Direct two-way
 
(2.2
)%
 
(0.2
)%
 
(0.9
)%
 
(0.1
)%
 
(3.0
)%
 
(4.5
)%
 
(0.6
)%
 
(2.2
)%
Total direct
 
(1.5
)%
 
(1.1
)%
 
(2.0
)%
 
(1.4
)%
 
(1.9
)%
 
(2.0
)%
 
(3.5
)%
 
(2.1
)%
Indirect one-way
 
(2.4
)%
 
(4.4
)%
 
(4.0
)%
 
(4.3
)%
 
(4.1
)%
 
(4.8
)%
 
(6.3
)%
 
(3.9
)%
Indirect two-way
 
(1.7
)%
 
(19.4
)%
 
(3.6
)%
 
(2.0
)%
 
(1.5
)%
 
(2.2
)%
 
(1.9
)%
 
(4.9
)%
Total indirect
 
(2.1
)%
 
(11.9
)%
 
(3.8
)%
 
(3.1
)%
 
(2.8
)%
 
(3.5
)%
 
(4.2
)%
 
(4.4
)%
Total one-way
 
(1.5
)%
 
(1.3
)%
 
(2.1
)%
 
(1.5
)%
 
(1.9
)%
 
(2.0
)%
 
(3.7
)%
 
(2.2
)%
Total two-way
 
(2.1
)%
 
(5.7
)%
 
(1.7
)%
 
(0.6
)%
 
(2.5
)%
 
(3.8
)%
 
(1.0
)%
 
(3.0
)%
Total paging net loss rate
 
(1.5
)%
 
(1.6
)%
 
(2.1
)%
 
(1.4
)%
 
(1.9
)%
 
(2.1
)%
 
(3.5
)%
 
(2.2
)%
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
 
 
(b) Gross disconnect rate is current period disconnected units divided by prior period ending units in service.
 
 
(c) Net loss rate is net current period placements and disconnected units in service divided by prior period ending units in service.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 














SPOK HOLDINGS, INC.
SUPPLEMENTAL INFORMATION BY MARKET SEGMENT (a)
(Unaudited)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
 
12/31/2013
Gross placement rate (b)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Healthcare
 
3.3
 %
 
3.8
 %
 
2.6
 %
 
3.0
 %
 
3.8
 %
 
4.5
 %
 
3.1
 %
 
2.9
 %
Government
 
1.4
 %
 
1.9
 %
 
1.0
 %
 
1.2
 %
 
1.5
 %
 
2.6
 %
 
1.9
 %
 
1.5
 %
Large enterprise
 
2.2
 %
 
1.7
 %
 
2.1
 %
 
2.3
 %
 
2.7
 %
 
2.0
 %
 
2.9
 %
 
3.0
 %
Other
 
2.4
 %
 
1.8
 %
 
1.6
 %
 
2.1
 %
 
4.3
 %
 
2.2
 %
 
2.1
 %
 
1.7
 %
Total direct
 
3.0
 %
 
3.4
 %
 
2.3
 %
 
2.8
 %
 
3.5
 %
 
4.0
 %
 
2.9
 %
 
2.7
 %
Total indirect
 
1.5
 %
 
1.3
 %
 
1.7
 %
 
1.3
 %
 
1.4
 %
 
1.3
 %
 
1.2
 %
 
1.5
 %
Total
 
3.0
 %
 
3.3
 %
 
2.3
 %
 
2.7
 %
 
3.4
 %
 
3.9
 %
 
2.8
 %
 
2.7
 %
Gross disconnect rate (b)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Healthcare
 
(4.3
)%
 
(3.8
)%
 
(3.9
)%
 
(3.8
)%
 
(5.1
)%
 
(5.3
)%
 
(6.5
)%
 
(4.5
)%
Government
 
(4.7
)%
 
(7.0
)%
 
(5.0
)%
 
(4.7
)%
 
(7.5
)%
 
(7.6
)%
 
(5.6
)%
 
(4.7
)%
Large enterprise
 
(5.0
)%
 
(7.3
)%
 
(5.7
)%
 
(4.7
)%
 
(4.8
)%
 
(8.9
)%
 
(5.4
)%
 
(6.4
)%
Other
 
(6.1
)%
 
(7.0
)%
 
(7.1
)%
 
(6.4
)%
 
(6.9
)%
 
(7.7
)%
 
(6.5
)%
 
(6.5
)%
Total direct
 
(4.5
)%
 
(4.5
)%
 
(4.3
)%
 
(4.1
)%
 
(5.4
)%
 
(6.0
)%
 
(6.4
)%
 
(4.8
)%
Total indirect
 
(3.6
)%
 
(13.1
)%
 
(5.5
)%
 
(4.4
)%
 
(4.2
)%
 
(4.8
)%
 
(5.5
)%
 
(5.9
)%
Total
 
(4.4
)%
 
(4.9
)%
 
(4.4
)%
 
(4.1
)%
 
(5.3
)%
 
(5.9
)%
 
(6.3
)%
 
(4.9
)%
Net loss rate (b)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Healthcare
 
(1.0
)%
 
0.1
 %
 
(1.3
)%
 
(0.7
)%
 
(1.3
)%
 
(0.8
)%
 
(3.5
)%
 
(1.5
)%
Government
 
(3.3
)%
 
(5.1
)%
 
(4.0
)%
 
(3.5
)%
 
(6.0
)%
 
(5.0
)%
 
(3.6
)%
 
(3.2
)%
Large enterprise
 
(2.8
)%
 
(5.6
)%
 
(3.6
)%
 
(2.4
)%
 
(2.1
)%
 
(6.9
)%
 
(2.5
)%
 
(3.3
)%
Other
 
(3.7
)%
 
(5.1
)%
 
(5.5
)%
 
(4.4
)%
 
(2.5
)%
 
(5.5
)%
 
(4.4
)%
 
(4.8
)%
Total direct
 
(1.5
)%
 
(1.1
)%
 
(2.0
)%
 
(1.4
)%
 
(1.9
)%
 
(2.0
)%
 
(3.5
)%
 
(2.1
)%
Total indirect
 
(2.1
)%
 
(11.9
)%
 
(3.8
)%
 
(3.1
)%
 
(2.8
)%
 
(3.5
)%
 
(4.2
)%
 
(4.4
)%
Total
 
(1.5
)%
 
(1.6
)%
 
(2.1
)%
 
(1.4
)%
 
(1.9
)%
 
(2.1
)%
 
(3.5
)%
 
(2.2
)%
End of period units in service % of total (b)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Healthcare
 
76.3
 %
 
75.9
 %
 
74.7
 %
 
74.1
 %
 
73.6
 %
 
73.0
 %
 
72.0
 %
 
71.9
 %
Government
 
7.2
 %
 
7.4
 %
 
7.7
 %
 
7.8
 %
 
7.9
 %
 
8.3
 %
 
8.6
 %
 
8.6
 %
Large enterprise
 
7.2
 %
 
7.2
 %
 
7.6
 %
 
7.7
 %
 
7.8
 %
 
7.8
 %
 
8.2
 %
 
8.1
 %
Other
 
5.6
 %
 
5.7
 %
 
6.0
 %
 
6.2
 %
 
6.4
 %
 
6.6
 %
 
6.8
 %
 
7.0
 %
Total direct
 
96.3
 %
 
96.2
 %
 
95.9
 %
 
95.8
 %
 
95.7
 %
 
95.7
 %
 
95.6
 %
 
95.6
 %
Total indirect
 
3.7
 %
 
3.8
 %
 
4.1
 %
 
4.2
 %
 
4.3
 %
 
4.3
 %
 
4.4
 %
 
4.4
 %
Total
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100
 %
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
 
 
(b) Changes in the classification of units in service are reflected in the quarter when such changes are identified. Such changes are
 
 
then appropriately reflected in calculating the gross placement, gross disconnect and net loss rates.
 
 



SPOK HOLDINGS, INC.
SUPPLEMENTAL INFORMATION - DIRECT PAGING UNITS IN SERVICE AND
CELLULAR ACTIVATIONS (a)
(Unaudited)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
 
12/31/2013
Account size ending units in service (000's)
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
1 to 3 units
 
31

 
32

 
33

 
35

 
37

 
39

 
41

 
43

4 to 10 units
 
18

 
19

 
20

 
21

 
22

 
23

 
24

 
25

11 to 50 units
 
44

 
47

 
49

 
51

 
53

 
56

 
57

 
61

51 to 100 units
 
31

 
33

 
32

 
34

 
36

 
38

 
41

 
42

101 to 1,000 units
 
238

 
244

 
252

 
262

 
267

 
275

 
282

 
287

>1,000 units
 
787

 
792

 
794

 
801

 
805

 
812

 
824

 
857

Total
 
1,149

 
1,167

 
1,180

 
1,204

 
1,220

 
1,243

 
1,269

 
1,315

End of period units in service % of total direct
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
1 to 3 units
 
2.7
 %
 
2.8
 %
 
2.8
 %
 
2.9
 %
 
3.0
 %
 
3.1
 %
 
3.2
 %
 
3.2
 %
4 to 10 units
 
1.5
 %
 
1.6
 %
 
1.7
 %
 
1.7
 %
 
1.8
 %
 
1.8
 %
 
1.9
 %
 
1.9
 %
11 to 50 units
 
3.9
 %
 
4.0
 %
 
4.2
 %
 
4.2
 %
 
4.3
 %
 
4.5
 %
 
4.5
 %
 
4.6
 %
51 to 100 units
 
2.7
 %
 
2.8
 %
 
2.7
 %
 
2.8
 %
 
3.0
 %
 
3.1
 %
 
3.2
 %
 
3.2
 %
101 to 1,000 units
 
20.7
 %
 
20.9
 %
 
21.4
 %
 
21.8
 %
 
21.9
 %
 
22.1
 %
 
22.3
 %
 
21.9
 %
>1,000 units
 
68.5
 %
 
67.9
 %
 
67.2
 %
 
66.6
 %
 
66.0
 %
 
65.4
 %
 
64.9
 %
 
65.2
 %
Total
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
Account size net loss rate
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
1 to 3 units
 
(4.1
)%
 
(2.9
)%
 
(6.2
)%
 
(4.4
)%
 
(4.8
)%
 
(4.1
)%
 
(4.9
)%
 
(4.4
)%
4 to 10 units
 
(5.3
)%
 
(5.0
)%
 
(6.2
)%
 
(5.5
)%
 
(4.0
)%
 
(5.4
)%
 
(4.1
)%
 
(3.8
)%
11 to 50 units
 
(4.8
)%
 
(4.1
)%
 
(4.6
)%
 
(3.8
)%
 
(5.2
)%
 
(3.2
)%
 
(5.3
)%
 
(4.4
)%
51 to 100 units
 
(5.4
)%
 
0.2
 %
 
(4.1
)%
 
(5.4
)%
 
(5.2
)%
 
(8.7
)%
 
(1.2
)%
 
(3.5
)%
101 to 1,000 units
 
(2.5
)%
 
(3.0
)%
 
(3.9
)%
 
(2.0
)%
 
(2.9
)%
 
(2.5
)%
 
(1.7
)%
 
(1.7
)%
>1,000 units
 
(0.6
)%
 
(0.2
)%
 
(0.8
)%
 
(0.5
)%
 
(1.0
)%
 
(1.2
)%
 
(4.0
)%
 
(1.8
)%
Total
 
(1.5
)%
 
(1.1
)%
 
(2.0
)%
 
(1.4
)%
 
(1.9
)%
 
(2.0
)%
 
(3.5
)%
 
(2.1
)%
Account size ARPU
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
1 to 3 units
 
$
14.34

 
$
14.52

 
$
14.52

 
$
14.53

 
$
14.65

 
$
14.86

 
$
14.96

 
$
14.98

4 to 10 units
 
14.11

 
14.11

 
14.07

 
14.09

 
14.04

 
14.12

 
14.22

 
14.29

11 to 50 units
 
12.03

 
12.13

 
12.02

 
12.00

 
11.95

 
12.00

 
12.07

 
11.96

51 to 100 units
 
10.48

 
10.42

 
10.26

 
10.15

 
10.16

 
10.18

 
10.27

 
10.34

101 to 1,000 units
 
8.79

 
8.78

 
8.81

 
8.79

 
8.69

 
8.58

 
8.76

 
8.89

>1,000 units
 
6.87

 
6.90

 
6.95

 
6.93

 
6.99

 
7.00

 
7.11

 
7.11

Total
 
$
7.88

 
$
7.93

 
$
7.99

 
$
8.00

 
$
8.05

 
$
8.06

 
$
8.19

 
$
8.23

Cellular:
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Number of activations
 
33

 
144

 
92

 
264

 
2,198

 
1,679

 
281

 
690

Revenue from cellular services (000's)
 
$
25

 
$
39

 
$
40

 
$
77

 
$
395

 
$
278

 
$
108

 
$
129

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.