EX-99.1 2 spok-02252016ex991.htm EXHIBIT 99.1 Exhibit
 
 
Exhibit 99.1
NEWS RELEASE
 

CONTACT:
Bob Lougee
 
 
 
 
800-611-8488
 
 
 
 
Bob.Lougee@spok.com
 
 
 
 

Spok Reports Fourth Quarter and 2015 Operating Results;
Software Revenue and Bookings Increase from Prior Quarter

Wireless Trends Continue to Improve;
Board Declares Regular Quarterly Dividend
 
SPRINGFIELD, Va. (February 24, 2016) - Spok Holdings, Inc. (NASDAQ: SPOK), a global leader in critical communications, today announced operating results for the fourth quarter and year ended December 31, 2015. In addition, the Company’s Board of Directors declared a regular quarterly dividend of $0.125 per share, payable on March 30, 2016 to stockholders of record on March 18, 2016.
In the 2015 fourth quarter, consolidated revenue was $47.3 million, compared to $51.3 million in the fourth quarter of 2014 and $46.2 million in the third quarter of 2015. Software revenue increased 10.7 percent from the prior quarter to $18.6 million in the fourth quarter of 2015, compared to $19.6 million in the fourth quarter of 2014 and $16.8 million in the third quarter of 2015. Wireless revenue totaled $28.7 million in the fourth quarter, compared to $31.7 million in the year-earlier quarter and $29.4 million in the prior quarter.
Fourth quarter EBITDA (earnings before interest, taxes, depreciation, amortization and accretion) totaled $9.9 million, or 20.9 percent of revenue, compared to $8.7 million, or 16.9 percent of revenue, in the year-earlier quarter, and $10.1 million, or 21.8 percent of revenue, in the third quarter of 2015.
Net income for the fourth quarter of 2015 was $72.7 million, or $3.53 per diluted share, compared to $6.9 million, or $0.31 per diluted share, in the fourth quarter of 2014. In the fourth quarter of 2015, net income included a non-cash income tax benefit of $68.4 million. The income tax benefit resulted from the reduction of the deferred income tax asset valuation allowance reflecting the Company’s fourth quarter analysis of its future operations. In accordance with applicable accounting standards that analysis determined that more of the Company’s deferred income tax assets are recoverable in future

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periods and this quarter’s income tax benefit reflects that adjustment. Excluding this benefit, fourth quarter 2015 net income would have totaled $4.3 million or $0.21 per diluted share.
For the full-year 2015, consolidated revenue was $189.6 million, compared to $200.3 million in 2014. Wireless revenue was $119.0 million and software revenue was $70.6 million, compared to $132.4 million and $67.9 million, respectively, for 2014. Software revenue increased 4 percent from the prior year.
EBITDA for 2015 was $39.1 million, or 20.6 percent of revenue, compared to $44.8 million, or 22.4 percent of revenue, for 2014.
Net income for 2015 was $84.2 million, or $3.98 per diluted share, compared to net income of $20.7 million, or $0.94 per diluted share, for the previous year. In 2015, net income included a non-cash income tax benefit related to the reduction of valuation allowance associated with the Company’s deferred income tax assets. In the fourth quarter the Company determined that more of the deferred income tax assets are recoverable in future periods and the 2015 income tax benefit reflects that adjustment. Excluding this income tax benefit, full year 2015 net income would have totaled $15.9 million, or $0.75 per diluted share.
Other key results and highlights for the fourth quarter and 2015 included:
Software bookings for the fourth quarter increased to $18.5 million, from $16.7 million in the prior quarter. Fourth quarter bookings included $10.0 million of operations bookings and $8.5 million of maintenance renewals. For 2015, bookings totaled $74.0 million, compared to $78.5 million in 2014. Maintenance bookings for 2015 totaled $35.4 million.
Software backlog totaled $38.7 million at December 31, 2015, compared to $41.6 million at September 30, 2015, and $42.4 million at year-end 2014.
Of the $18.6 million in software revenue for the fourth quarter, $9.6 million was operations revenue and $9.0 million was maintenance revenue, compared to $11.6 million and $8.0 million, respectively, of the $19.6 million in software revenue for the fourth quarter of 2014.
The renewal rate for software maintenance in the fourth quarter was 99.7 percent.
The quarterly rate of paging unit erosion was 1.6 percent in the fourth quarter of 2015, compared to 1.4 percent in the year-earlier quarter. The annual rate of unit erosion

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improved to 6.6 percent in 2015 versus 8.7 percent in the prior year. Net paging unit losses were 19,000 in the fourth quarter of 2015, versus 18,000 in the fourth quarter of 2014. Paging units in service at December 31, 2015 totaled 1,173,000, compared to 1,256,000 at the end of the prior year.
The quarterly rate of wireless revenue erosion slowed to 2.2 percent in the fourth quarter of 2015 versus 3.6 percent in the year-earlier quarter, while the annual rate of wireless revenue erosion slowed to 10.1 percent versus 11.6 percent in 2014.
Total paging ARPU (average revenue per unit) was $7.79 in the fourth quarter of 2015, compared to $7.92 in the year-earlier quarter and $7.82 in the prior quarter. For the year, ARPU totaled $7.90, compared to $7.93 in 2014.
Consolidated operating expenses (excluding depreciation, amortization and accretion) totaled $37.4 million in the fourth quarter of 2015, compared to $42.6 million in the year-earlier quarter. For 2015, operating expenses totaled $150.6 million, compared to $155.4 million in 2014.
Capital expenses were $2.0 million in the fourth quarter of 2015, compared to $1.4 million in the year-earlier quarter. For 2015, capital expenses totaled $6.4 million, compared to $7.7 million in 2014.
The number of full-time equivalent employees at December 31, 2015 totaled 600, compared to 587 at year-end 2014.
Capital returned to stockholders in 2015 totaled $28.3 million. This came in the form of $13.3 million from dividends and $15.0 million from share repurchases.
The Company’s cash balance at December 31, 2015 grew to $111.3 million, from $107.9 million at December 31, 2014.
“We are encouraged with our performance in the fourth quarter of 2015 and for the full year”, said Vincent D. Kelly, chief executive officer. “We met or exceeded our expectations on a number of key operating measures, including revenue levels, operating expense management, cash flow and subscriber retention. We achieved these results, as we continued to invest in our future, enhancing and upgrading our operating platforms and sales infrastructure. We believe that these investments in our systems and people position us well for the future. For the full year, software revenue grew, while our

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backlog and pipeline remained strong and wireless revenue and paging unit attrition was slower than anticipated. Overall, we continued to operate profitably, enhance our product offerings, and further strengthen our balance sheet. Our ability to generate healthy cash flow levels allowed us to execute against our capital allocation strategy, make key strategic investments and return the majority of our cash flow to our stockholders in excess of our capital allocation commitment in the form of dividends and share repurchases.”
Commenting on software results, Kelly said: “Fourth quarter 2015 total software revenue increased nearly 11 percent from the prior quarter, and for the full year increased more than 4 percent from 2014.” Kelly attributed higher fourth quarter and full year software revenue primarily to a continuing trend of a more than 99 percent renewal rate on software maintenance contracts. Maintenance revenue is a largely recurring revenue stream that provides Spok with a more stable revenue and margin base.
Fourth quarter 2015 software bookings of $18.5 million were up nearly 11 percent from the prior quarter. For the full year, bookings totaled $74.0 million, a slight decline from prior-year levels. “Demand remained strong in the domestic markets for upgrades and installations of call center solutions, along with healthcare applications to increase patient safety, improve nursing workflows and enhance organizational efficiencies,” said Kelly. “While domestic markets performed well, we saw some sluggishness in the international markets of both EMEA and APAC.”
Continued Kelly, “We are focused on investments to grow our software solutions business, while maintaining our valuable wireless revenue stream. In 2015 we took steps to strengthen our leadership team, as Hemant Goel became president of Spok’s operating company and more recently with the addition of industry veteran Don Soucy as executive vice president of global sales. We also reorganized and augmented our sales team with key additions at all levels, focused on product development, and invested in our business operations platform and infrastructure. We believe that these investments will pay dividends in 2016 and beyond as we continue on a path toward sustainable growth.”
The Company posted solid results for its wireless products and services in the fourth quarter. Gross pager placements totaled 31,000 versus 35,000 in the year-earlier quarter, while gross disconnects of 50,000 improved from 53,000 in the fourth quarter of 2014. “As a result, annual net pager losses

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declined to a near historical low of 6.6 percent from the prior year-end and were down 1.6 percent for the fourth quarter, in line with prior-year results,” continued Kelly. “Overall, wireless sales efforts continued to focus primarily on our core market segments of Healthcare, Government and Large Enterprise, which represented approximately 94.3 percent of our direct subscriber base and 91.1 percent of our direct paging revenue at year end. Healthcare comprised 79.7 percent of our direct subscriber base, and continued to be our best performing market segment with the highest rate of gross placements and lowest rate of unit disconnects.”
Spok returned capital to stockholders, totaling $28.3 million, in 2015. During the year, the Company paid $13.3 million in dividends and repurchased 897,177 shares of common stock, totaling $15.0 million, under its stock buy-back program. “Over the past decade,” Kelly added, “we have generated nearly $1 billion in free cash flow, paid nearly $500 million to our stockholders in cash dividends, and repurchased nearly $80 million of our common stock. In 2016, we remain focused on returning value to our shareholders through our comprehensive capital allocation strategy.”
Kelly noted that in addition to the financial performance the Company was able to achieve in 2015, progress was made in several other areas, including product development, sales strategy and key strategic partnership agreements. “Spok continues to build an industry-leading reputation,” commented Kelly. “We are generating tremendous attention and high approval ratings at the conferences we attend. Last year’s Connect Conference was the most successful ever, with record attendance, and the RSNA Conference was a great venue to showcase our CTRM solution and secure text messaging platform. We intend to carry the momentum generated at these conferences into 2016 in order to stimulate long-term growth. We remain committed to our core values of putting the customer first, creating solutions that matter, innovation and accountability. Combined with our strong team, solid financial platform and industry-leading products and services, Spok is well positioned to meet the challenges in 2016 and generate future growth.”
Shawn E. Endsley, chief financial officer, said: “Revenue contribution from both software and wireless, combined with focused expense management, helped maintain solid operating cash flow, EBITDA and operating margins for the quarter, as we continued to invest in our business for long-term growth. We

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also strengthened our balance sheet, recording a cash balance of $111.3 million at December 31, 2015 and continued to operate as a debt-free company at year end.”
Commenting on the Company’s previously provided financial guidance for 2015, Endsley noted: “We are pleased that 2015 results were consistent with our guidance. For the year, total revenue of $189.6 million was within our guidance range of $183 million to $201 million, operating expenses of $150.6 million were within our guidance range of $145 million to $154 million, and capital expenses of $6.4 million were within our guidance range of $5.5 million to $7.5 million.” With regard to financial guidance for 2016, Endsley said the Company expects total revenue to range from $174 million to $192 million, operating expenses (excluding depreciation, amortization and accretion) to range from $153 million to $159 million, and capital expenses to range from $6 million to $8 million.
* * * * * * * * *
Spok plans to host a conference call for investors on its fourth quarter and 2015 operating results at 10:00 a.m. Eastern Time on Thursday, February 25, 2016. Dial-in numbers for the call are 785-830-1924 or 800-533-7954. The pass code for the call is 974643. A replay of the call will be available from 1:00 p.m. ET on February 25, 2016 until 1:00 p.m. on Thursday, March 10, 2016. Replay numbers are 719-457-0820 or 888-203-1112. The pass code for the replay is 974643.
* * * * * * * * *
About Spok
Spok Holdings, Inc., headquartered in Springfield, Va., is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. Organizations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact center optimization, and public safety response. When communications matter, Spok delivers. Visit us at spok.com or find us on Twitter @Spoktweets.
Safe Harbor Statement under the Private Securities Litigation Reform Act: Statements contained herein or in prior press releases which are not historical fact, such as statements regarding Spok’s future operating and financial performance, are forward-looking statements for purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that may cause Spok’s actual results to be materially different from the future results expressed or implied by such forward-looking statements. Factors that could cause actual results to differ materially from those expectations include, but are not limited to, declining demand for paging products and services, continued demand for our software products and services, our ability to develop additional software solutions for our customers and manage our development as a global organization, the ability to manage operating expenses, future capital needs, competitive pricing pressures, competition from both traditional paging services and other wireless communications services, competition from other software providers, government regulation, reliance upon third-party

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providers for certain equipment and services, as well as other risks described from time to time in our periodic reports and other filings with the Securities and Exchange Commission. Although Spok believes the expectations reflected in the forward-looking statements are based on reasonable assumptions, it can give no assurance that its expectations will be attained. Spok disclaims any intent or obligation to update any forward-looking statements.
Tables to Follow


    

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SPŌK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF INCOME (a)
(Unaudited and in thousands except share, per share amounts and ARPU)
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
For the twelve months ended
 
 
12/31/2015
 
12/31/2014
 
12/31/2015
 
12/31/2014
Revenue:
 
 
 
 
 
 
 
 
Wireless
 
$
28,727

 
$
31,678

 
$
119,014

 
$
132,402

Software
 
18,612

 
19,591

 
70,614

 
67,871

Total revenue
 
47,339

 
51,269

 
189,628

 
200,273

Operating expenses:
 
 
 
 
 
 
 
 
Cost of revenue
 
8,035

 
10,571

 
33,851

 
32,556

Service, rental and maintenance
 
11,024

 
11,285

 
44,401

 
45,485

Selling and marketing
 
7,036

 
7,915

 
27,446

 
30,013

General and administrative
 
10,276

 
11,905

 
42,159

 
45,896

Severance and restructuring
 
1,056

 
926

 
2,701

 
1,495

Depreciation, amortization and accretion
 
3,362

 
4,049

 
13,970

 
16,677

Total operating expenses
 
40,789

 
46,651

 
164,528

 
172,122

% of total revenue
 
86.2
%
 
91.0
%
 
86.8
%
 
85.9
%
Operating income
 
6,550

 
4,618

 
25,100

 
28,151

% of total revenue
 
13.8
%
 
9.0
%
 
13.2
%
 
14.1
%
Interest income (expense), net
 
13

 
(262
)
 
16

 
(456
)
Other income (expense), net
 
71

 
(188
)
 
1,182

 
(368
)
Income before income tax expense
 
6,634

 
4,168

 
26,298

 
27,327

Income tax benefit (expense)
 
66,087

 
2,744

 
57,937

 
(6,582
)
Net income
 
$
72,721

 
$
6,912

 
$
84,235

 
$
20,745

Basic net income per common share
 
$
3.54

 
$
0.32

 
$
3.99

 
$
0.96

Diluted net income per common share
 
$
3.53

 
$
0.31

 
$
3.98

 
$
0.94

Basic weighted average common shares outstanding
 
20,528,326

 
21,554,746

 
21,120,268

 
21,621,466

Diluted weighted average common shares outstanding
 
20,628,053

 
22,101,600

 
21,186,750

 
22,090,770

Reconciliation of operating income to EBITDA (b):
 
 
 
 
 
 
 
 
Operating income
 
$
6,550

 
$
4,618

 
$
25,100

 
$
28,151

Add back: depreciation, amortization and accretion
 
3,362

 
4,049

 
13,970

 
16,677

EBITDA
 
$
9,912

 
$
8,667

 
$
39,070

 
$
44,828

% of total revenue
 
20.9
%
 
16.9
%
 
20.6
%
 
22.4
%
Key statistics:
 
 
 
 
 
 
 
 
Units in service
 
1,173

 
1,256

 
1,173

 
1,256

Average revenue per unit (ARPU)
 
$
7.79

 
$
7.92

 
$
7.9

 
$
7.93

Bookings
 
$
18,511

 
$
22,272

 
$
74,024

 
$
78,514

Backlog
 
$
38,650

 
$
42,391

 
$
38,650

 
$
42,391

 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
(b) EBITDA or earnings before interest, taxes, depreciation, amortization and accretion is a non-GAAP measure and is
presented for analytical purposes only.
 
 
 
 
 
 
 
 



SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF INCOME (a)
(Unaudited and in thousands except share, per share amounts and ARPU)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
12/31/2015
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
Revenue:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Wireless
 
$
28,727

 
$
29,375

 
$
30,222

 
$
30,690

 
$
31,678

 
$
32,855

 
$
33,518

 
$
34,351

Software
 
18,612

 
16,806

 
17,747

 
17,448

 
19,591

 
16,936

 
15,576

 
15,768

Total revenue
 
47,339

 
46,181

 
47,969

 
48,138

 
51,269

 
49,791

 
49,094

 
50,119

Operating expenses:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Cost of revenue
 
8,036

 
7,871

 
9,131

 
8,813

 
10,571

 
8,000

 
7,180

 
6,805

Service, rental and maintenance
 
11,024

 
11,117

 
11,003

 
11,256

 
11,285

 
10,988

 
11,420

 
11,792

Selling and marketing
 
7,036

 
6,572

 
6,790

 
7,048

 
7,915

 
7,072

 
7,780

 
7,246

General and administrative
 
10,276

 
10,410

 
10,472

 
11,001

 
11,905

 
10,866

 
10,990

 
12,135

Severance and restructuring
 
1,056

 
141

 
1,504

 

 
926

 
545

 
4

 
20

Depreciation, amortization and accretion
 
3,362

 
3,413

 
3,448

 
3,747

 
4,049

 
4,247

 
4,352

 
4,029

Total operating expenses
 
40,790

 
39,524

 
42,348

 
41,865

 
46,651

 
41,718

 
41,726

 
42,027

% of total revenue
 
86.2
%
 
85.6
%
 
88.3
%
 
87.0
%
 
91.0
%
 
83.8
%
 
85.0
%
 
83.9
%
Operating income
 
6,549

 
6,657

 
5,621

 
6,273

 
4,618

 
8,073

 
7,368

 
8,092

% of total revenue
 
13.8
%
 
14.4
%
 
11.7
%
 
13.0
%
 
9.0
%
 
16.2
%
 
15.0
%
 
16.1
%
Interest income (expense), net
 
13

 
1

 
3

 
(1
)
 
(262
)
 
(63
)
 
(64
)
 
(67
)
Other income (expense), net
 
71

 
784

 
264

 
60

 
(188
)
 
(2
)
 
(194
)
 
16

Income before income tax expense
 
6,633

 
7,442

 
5,888

 
6,332

 
4,168

 
8,008

 
7,110

 
8,041

Income tax benefit (expense)
 
66,087

 
(3,222
)
 
(2,512
)
 
(2,415
)
 
2,744

 
(3,356
)
 
(2,819
)
 
(3,151
)
Net income
 
$
72,720

 
$
4,220

 
$
3,376

 
$
3,917

 
$
6,912

 
$
4,652

 
$
4,291

 
$
4,890

Basic net income per common share
 
$
3.54

 
$
0.20

 
$
0.16

 
$
0.18

 
$
0.32

 
$
0.21

 
$
0.2

 
$
0.23

Diluted net income per common share
 
$
3.53

 
$
0.2

 
$
0.16

 
$
0.18

 
$
0.31

 
$
0.21

 
$
0.19

 
$
0.22

Basic weighted average common shares outstanding
 
20,528,326

 
21,301,311

 
21,677,299

 
21,898,792

 
21,554,746

 
21,651,347

 
21,642,163

 
21,638,198

Diluted weighted average common shares outstanding
 
20,628,053

 
21,352,838

 
21,735,829

 
22,053,015

 
22,101,600

 
22,135,554

 
22,099,791

 
22,037,796

Reconciliation of operating income to EBITDA (b):
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Operating income
 
$
6,549

 
$
6,657

 
$
5,621

 
$
6,273

 
$
4,618

 
$
8,073

 
$
7,368

 
$
8,092

Add back: depreciation, amortization and accretion
 
3,362

 
3,413

 
3,448

 
3,747

 
4,049

 
4,247

 
4,352

 
4,029

EBITDA
 
$
9,911

 
$
10,070

 
$
9,069

 
$
10,020

 
$
8,667

 
$
12,320

 
$
11,720

 
$
12,121

% of total revenue
 
20.9
%
 
21.8
%
 
18.9
%
 
20.8
%
 
16.9
%
 
24.7
%
 
23.9
%
 
24.2
%
Key statistics:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Units in service
 
1,173

 
1,192

 
1,211

 
1,230

 
1,256

 
1,274

 
1,299

 
1,327

Average revenue per unit (ARPU)
 
$
7.79

 
$
7.82

 
$
7.86

 
$
7.91

 
$
7.92

 
$
7.97

 
$
7.98

 
$
8.11

Bookings
 
$
18,511

 
$
16,746

 
$
21,027

 
$
17,740

 
$
22,272

 
$
20,362

 
$
18,959

 
$
16,921

Backlog
 
$
38,650

 
$
41,639

 
$
43,524

 
$
40,551

 
$
42,391

 
$
42,117

 
$
40,182

 
$
41,396

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
(b) EBITDA or earnings before interest, taxes, depreciation, amortization and accretion is a non-GAAP measure and is presented for analytical purposes only

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 





SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS (a)
(In thousands)
 
 
 
 
 
 
 
12/31/2015
 
12/31/2014
 
 
(Unaudited)
 
 
Assets
 
 
 
 
Current assets:
 
 
 
 
Cash and cash equivalents
 
$
111,332

 
$
107,869

Accounts receivable, net
 
22,638

 
24,969

Prepaid expenses and other
 
5,352

 
7,250

Inventory
 
2,291

 
2,673

Total current assets
 
141,613

 
142,761

Property and equipment, net
 
15,386

 
17,395

Goodwill
 
133,031

 
133,031

Other intangible assets, net
 
14,964

 
19,698

Deferred income tax assets, net
 
83,983

 
24,143

Other assets
 
1,445

 
862

Total assets
 
390,422

 
337,890

Liabilities and stockholders' equity
 


 


Current liabilities:
 
 
 
 
Accounts payable and accrued liabilities
 
 
 
 
Accrued compensation and benefits
 
$
10,864

 
$
14,041

Deferred revenue
 
27,045

 
24,034

Total current liabilities
 
47,156

 
49,763

Deferred revenue
 
741

 
937

Other long-term liabilities
 
8,972

 
8,131

Total liabilities
 
56,869

 
58,831

Commitments and contingencies
 


 


Stockholders' equity:
 
 
 
 
Preferred stock
 
 
 
 
Common stock
 
2

 
2

Additional paid-in capital
 
110,435

 
126,678

Retained earnings
 
223,116

 
152,379

Total stockholders' equity
 
333,553

 
279,059

Total liabilities and stockholders' equity
 
390,422

 
337,890


 


 


 
 
 
 
 
(a) Slight variations in totals are due to rounding.


















SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
For the twelve months ended
 
 
12/31/2015
 
12/31/2014
Cash flows from operating activities:
 
 
 
 
Net income
 
$
84,235

 
$
20,745

Adjustments to reconcile net income to net cash provided by operating activities:
 
 
 
 
Depreciation, amortization and accretion
 
13,970

 
16,677

Amortization of deferred financing costs
 

 
456

Deferred income (benefit) tax expense
 
(59,007
)
 
4,740

Stock based compensation
 
1,868

 
3,838

Provisions for doubtful accounts, service credits and other
 
1,290

 
1,128

Adjustments of non-cash transaction taxes
 
(686
)
 
(310
)
Loss/(Gain) on disposals of property and equipment
 
(793
)
 
3

Changes in assets and liabilities:
 
 
 
 
Accounts receivable
 
1,041

 
(8,013
)
Prepaid expenses, intangible assets and other assets
 
658

 
17

Accounts payable, accrued liabilities and other
 
(7,381
)
 
1,192

Customer deposits and deferred revenue
 
2,817

 
1,086

Net cash provided by operating activities
 
38,012

 
41,559

Cash flows from investing activities:
 
 
 
 
Purchases of property and equipment
 
(6,374
)
 
(7,679
)
Proceeds from disposals of property and equipment
 
809

 
65

Net cash used in investing activities
 
(5,565
)
 
(7,614
)
Cash flows from financing activities:
 
 
 
 
Cash distributions to stockholders
 
(13,976
)
 
(10,826
)
Purchase of common stock (including commissions)
 
(15,008
)
 
(4,325
)
Net cash used in financing activities
 
(28,984
)
 
(15,151
)
Net increase in cash and cash equivalents
 
3,463

 
18,794

Cash and cash equivalents, beginning of period
 
107,869

 
89,075

Cash and cash equivalents, end of period
 
$
111,332

 
$
107,869

Supplemental disclosure:
 
 
 
 
Interest paid
 
$
3

 
$
8

Income taxes paid
 
$
1,521

 
$
1,448

 
 
 
 
 
(a) Slight variations in totals are due to rounding.
















SPOK HOLDINGS, INC.
CONSOLIDATED REVENUE
SUPPLEMENTAL INFORMATION (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
12/31/2015
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
Revenue
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Paging
 
$
27,637

 
$
28,196

 
$
28,782

 
$
29,491

 
$
30,071

 
$
30,776

 
$
31,458

 
$
32,896

Non-paging
 
1,090

 
1,179

 
1,440

 
1,199

 
1,607

 
2,079

 
2,060

 
1,455

Total wireless revenue
 
28,727

 
29,375

 
30,222

 
30,690

 
31,678

 
32,855

 
33,518

 
34,351

Subscription
 
471

 
392

 
419

 
398

 
365

 
458

 
377

 
283

License
 
2,733

 
1,457

 
3,011

 
2,595

 
3,474

 
2,374

 
2,497

 
2,929

Services
 
4,610

 
4,600

 
4,609

 
5,018

 
5,579

 
4,305

 
3,558

 
3,930

Equipment
 
1,764

 
1,434

 
1,301

 
1,374

 
2,145

 
1,930

 
1,614

 
1,250

Operations revenue
 
9,578

 
7,883

 
9,340

 
9,385

 
11,563

 
9,067

 
8,046

 
8,392

Maintenance revenue
 
9,034

 
8,923

 
8,407

 
8,063

 
8,028

 
7,869

 
7,530

 
7,376

Total software revenue
 
18,612

 
16,806

 
17,747

 
17,448

 
19,591

 
16,936

 
15,576

 
15,768

Total revenue
 
$
47,339

 
$
46,181

 
$
47,969

 
$
48,138

 
$
51,269

 
$
49,791

 
$
49,094

 
$
50,119

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.








SPOK HOLDINGS, INC.
CONSOLIDATED OPERATING EXPENSES
SUPPLEMENTAL INFORMATION (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
12/31/2015
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
Cost of revenue
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Payroll and related
 
$
4,414

 
$
4,277

 
$
4,274

 
$
4,157

 
$
4,222

 
$
3,743

 
$
3,827

 
$
3,959

Cost of sales
 
2,902

 
2,549

 
3,801

 
3,620

 
5,225

 
3,098

 
2,232

 
1,917

Stock based compensation
 
33

 
33

 
34

 
34

 
81

 
108

 
81

 
81

Other
 
686

 
1,012

 
1,022

 
1,002

 
1,043

 
1,051

 
1,040

 
848

Total cost of revenue
 
8,035

 
7,871

 
9,131

 
8,813

 
10,571

 
8,000

 
7,180

 
6,805

Service, rental and maintenance
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Site rent
 
3,663

 
3,763

 
3,783

 
3,766

 
3,834

 
3,914

 
3,981

 
4,015

Telecommunications
 
1,218

 
1,392

 
1,288

 
1,343

 
1,487

 
1,548

 
1,669

 
1,736

Payroll and related
 
4,815

 
4,613

 
4,555

 
4,652

 
4,533

 
4,106

 
4,434

 
4,594

Stock based compensation
 
29

 
29

 
29

 
29

 
30

 
56

 
(17
)
 
39

Repairs and maintenance
 
450

 
395

 
478

 
528

 
467

 
489

 
436

 
508

Other
 
849

 
925

 
870

 
938

 
934

 
875

 
917

 
900

Total service, rental and maintenance
 
11,024

 
11,117

 
11,003

 
11,256

 
11,285

 
10,988

 
11,420

 
11,792

Selling and marketing
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Payroll and related
 
3,780

 
3,664

 
3,732

 
3,916

 
3,945

 
3,859

 
4,099

 
4,098

Commissions
 
1,754

 
1,858

 
1,792

 
1,836

 
2,481

 
1,949

 
2,087

 
1,952

Stock based compensation
 
(7
)
 
16

 
51

 
51

 
131

 
151

 
131

 
131

Other
 
1,509

 
1,034

 
1,215

 
1,245

 
1,358

 
1,113

 
1,463

 
1,065

Total selling and marketing
 
7,036

 
6,572

 
6,790

 
7,048

 
7,915

 
7,072

 
7,780

 
7,246

General and administrative
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Payroll and related
 
4,029

 
4,320

 
4,611

 
4,879

 
4,737

 
4,217

 
4,440

 
4,796

Stock based compensation
 
316

 
316

 
548

 
329

 
780

 
791

 
429

 
835

Bad debt
 
104

 
113

 
140

 
160

 
127

 
136

 
134

 
86

Facility rent
 
856

 
868

 
841

 
941

 
830

 
863

 
899

 
922

Telecommunications
 
331

 
370

 
374

 
333

 
381

 
427

 
399

 
395

Outside services
 
1,783

 
1,864

 
1,728

 
1,786

 
1,786

 
1,698

 
1,719

 
1,762

Taxes, licenses and permits
 
1,132

 
1,068

 
1,150

 
1,125

 
1,283

 
1,225

 
1,383

 
1,064

Repairs and maintenance
 
347

 
389

 
363

 
406

 
506

 
510

 
421

 
374

Financial Services
 
378

 
378

 
367

 
362

 
346

 
336

 
379

 
363

Other
 
1,000

 
724

 
350

 
680

 
1,129

 
663

 
787

 
1,538

Total general and administrative
 
10,276

 
10,410

 
10,472

 
11,001

 
11,905

 
10,866

 
10,990

 
12,135

Severance and restructuring
 
1,056

 
141

 
1,504

 

 
926

 
545

 
4

 
20

Depreciation, amortization and accretion
 
3,362

 
3,413

 
3,448

 
3,747

 
4,049

 
4,247

 
4,352

 
4,029

Operating expenses
 
$
40,789

 
$
39,524

 
$
42,348

 
$
41,865

 
$
46,651

 
$
41,718

 
$
41,726

 
$
42,027

Capital expenditures
 
$
2,024

 
$
1,318

 
$
1,992

 
$
1,040

 
$
1,352

 
$
1,291

 
$
2,393

 
$
2,643

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 










SPOK HOLDINGS, INC.
UNITS IN SERVICE ACTIVITY (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
12/31/2015
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
Paging units in service
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Beginning units in service
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
1,086

 
1,103

 
1,116

 
1,140

 
1,157

 
1,179

 
1,200

 
1,246

Direct two-way
 
62

 
64

 
64

 
64

 
63

 
64

 
69

 
69

Total direct
 
1,148

 
1,167

 
1,180

 
1,204

 
1,220

 
1,243

 
1,269

 
1,315

Indirect one-way
 
24

 
24

 
25

 
26

 
28

 
29

 
30

 
34

Indirect two-way
 
20

 
20

 
25

 
26

 
26

 
27

 
28

 
27

Total indirect
 
44

 
44

 
50

 
52

 
54

 
56

 
58

 
61

Total beginning units in service
 
1,192

 
1,211

 
1,230

 
1,256

 
1,274

 
1,299

 
1,327

 
1,376

Gross placements
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
27

 
32

 
36

 
25

 
31

 
40

 
48

 
34

Direct two-way
 
3

 
3

 
4

 
3

 
3

 
4

 
2

 
4

Total direct
 
30

 
35

 
40

 
28

 
34

 
44

 
50

 
38

Indirect one-way
 
1

 
1

 

 
1

 
1

 
1

 
1

 

Indirect two-way
 

 

 

 

 

 

 

 
1

Total indirect
 
1

 
1

 

 
1

 
1

 
1

 
1

 
1

Total gross placements
 
31

 
36

 
40

 
29

 
35

 
45

 
51

 
39

Gross disconnects
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
(42
)
 
(48
)
 
(50
)
 
(49
)
 
(47
)
 
(62
)
 
(69
)
 
(80
)
Direct two-way
 
(4
)
 
(5
)
 
(3
)
 
(3
)
 
(3
)
 
(5
)
 
(7
)
 
(4
)
Total direct
 
(46
)
 
(53
)
 
(53
)
 
(52
)
 
(50
)
 
(67
)
 
(76
)
 
(84
)
Indirect one-way
 
(1
)
 
(1
)
 
(1
)
 
(2
)
 
(2
)
 
(2
)
 
(2
)
 
(4
)
Indirect two-way
 
(3
)
 
(1
)
 
(5
)
 
(1
)
 
(1
)
 
(1
)
 
(1
)
 

Total indirect
 
(4
)
 
(2
)
 
(6
)
 
(3
)
 
(3
)
 
(3
)
 
(3
)
 
(4
)
Total gross disconnects
 
(50
)
 
(55
)
 
(59
)
 
(55
)
 
(53
)
 
(70
)
 
(79
)
 
(88
)
Net loss
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
(14
)
 
(16
)
 
(13
)
 
(24
)
 
(16
)
 
(22
)
 
(21
)
 
(46
)
Direct two-way
 
(1
)
 
(2
)
 

 

 

 
(1
)
 
(5
)
 

Total direct
 
(15
)
 
(18
)
 
(13
)
 
(24
)
 
(16
)
 
(23
)
 
(26
)
 
(46
)
Indirect one-way
 
(1
)
 

 
(1
)
 
(1
)
 
(1
)
 
(1
)
 
(1
)
 
(4
)
Indirect two-way
 
(3
)
 
(1
)
 
(5
)
 
(1
)
 
(1
)
 
(1
)
 
(1
)
 
1

Total indirect
 
(4
)
 
(1
)
 
(6
)
 
(2
)
 
(2
)
 
(2
)
 
(2
)
 
(3
)
Total net change
 
(19
)
 
(19
)
 
(19
)
 
(26
)
 
(18
)
 
(25
)
 
(28
)
 
(49
)
Ending units in service
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
1,072

 
1,087

 
1,103

 
1,116

 
1,141

 
1,157

 
1,179

 
1,200

Direct two-way
 
61

 
62

 
64

 
64

 
63

 
63

 
64

 
69

Total direct
 
1,133

 
1,149

 
1,167

 
1,180

 
1,204

 
1,220

 
1,243

 
1,269

Indirect one-way
 
23

 
24

 
24

 
25

 
27

 
28

 
29

 
30

Indirect two-way
 
17

 
19

 
20

 
25

 
25

 
26

 
27

 
28

Total indirect
 
40

 
43

 
44

 
50

 
52

 
54

 
56

 
58

Total ending units in service
 
1,173

 
1,192

 
1,211

 
1,230

 
1,256

 
1,274

 
1,299

 
1,327

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 






SPOK HOLDINGS, INC.
AVERAGE REVENUE PER UNIT (ARPU) AND CHURN (a)
(Unaudited)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
12/31/2015
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
Paging ARPU
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
$
7.36

 
$
7.37

 
$
7.41

 
$
7.45

 
$
7.45

 
$
7.48

 
$
7.48

 
$
7.59

Direct two-way
 
16.35

 
16.84

 
17.16

 
17.69

 
17.95

 
18.17

 
18.21

 
18.91

Total direct
 
7.85

 
7.88

 
7.93

 
7.99

 
8.00

 
8.05

 
8.06

 
8.19

Indirect one-way
 
7.83

 
8.02

 
8.11

 
8.08

 
8.13

 
8.24

 
8.18

 
8.22

Indirect two-way
 
4.29

 
4.07

 
4.09

 
3.93

 
4.06

 
4.31

 
4.45

 
4.32

Total indirect
 
6.27

 
6.21

 
6.19

 
6.01

 
6.12

 
6.32

 
6.39

 
6.37

Total one-way
 
7.37

 
7.39

 
7.42

 
7.46

 
7.46

 
7.50

 
7.50

 
7.6

Total two-way
 
13.57

 
13.72

 
13.69

 
13.72

 
13.87

 
14.10

 
14.22

 
14.70

Total paging ARPU
 
$
7.79

 
$
7.82

 
$
7.86

 
$
7.91

 
$
7.92

 
$
7.97

 
$
7.98

 
$
8.11

Gross disconnect rate (b)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
(3.8
)%
 
(4.4
)%
 
(4.4
)%
 
(4.3
)%
 
(4.1
)%
 
(5.5
)%
 
(5.7
)%
 
(6.4
)%
Direct two-way
 
(6.0
)%
 
(7.0
)%
 
(5.9
)%
 
(5.4
)%
 
(4.5
)%
 
(7.3
)%
 
(10.5
)%
 
(5.6
)%
Total direct
 
(3.9
)%
 
(4.5
)%
 
(4.5
)%
 
(4.4
)%
 
(4.1
)%
 
(5.4
)%
 
(6
)%
 
(6.4
)%
Indirect one-way
 
(4.5
)%
 
(4.7
)%
 
(6.4
)%
 
(6.7
)%
 
(6.5
)%
 
(6.4
)%
 
(6.8
)%
 
(8.2
)%
Indirect two-way
 
(16.2
)%
 
(2.2
)%
 
(20.0
)%
 
(4.4
)%
 
(2.3
)%
 
(1.9
)%
 
(2.7
)%
 
(2.3
)%
Total indirect
 
(9.9
)%
 
(3.6
)%
 
(13.2
)%
 
(5.5
)%
 
(4.4
)%
 
(4.2
)%
 
(4.8
)%
 
(5.5
)%
Total one-way
 
(3.8
)%
 
(4.4
)%
 
(4.5
)%
 
(4.4
)%
 
(4.2
)%
 
(5.3
)%
 
(5.8
)%
 
(6.5
)%
Total two-way
 
(8.5
)%
 
(5.8
)%
 
(9.9
)%
 
(5.1
)%
 
(3.9
)%
 
(5.7
)%
 
(8.3
)%
 
(4.7
)%
Total paging gross disconnect rate
 
(4.2
)%
 
(4.5
)%
 
(4.9
)%
 
(4.4
)%
 
(4.1
)%
 
(5.3
)%
 
(5.9
)%
 
(6.3
)%
Net loss rate (c)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Direct one-way
 
(1.4
)%
 
(1.4
)%
 
(1.2
)%
 
(2.1
)%
 
(1.4
)%
 
(1.8
)%
 
(1.9
)%
 
(3.7
)%
Direct two-way
 
(0.9
)%
 
(2.2
)%
 
(0.2
)%
 
(0.9
)%
 
(0.1
)%
 
(3.0
)%
 
(4.5
)%
 
(0.6
)%
Total direct
 
(1.4
)%
 
(1.5
)%
 
(1.1
)%
 
(2.0
)%
 
(1.4
)%
 
(1.9
)%
 
(2.0
)%
 
(3.5
)%
Indirect one-way
 
(2.4
)%
 
(2.4
)%
 
(4.4
)%
 
(4.0
)%
 
(4.3
)%
 
(4.1
)%
 
(4.8
)%
 
(6.3
)%
Indirect two-way
 
(16
)%
 
(1.7
)%
 
(19.4
)%
 
(3.6
)%
 
(2.0
)%
 
(1.5
)%
 
(2.2
)%
 
(1.9
)%
Total indirect
 
(8.6
)%
 
(2.1
)%
 
(11.9
)%
 
(3.8
)%
 
(3.1
)%
 
(2.8
)%
 
(3.5
)%
 
(4.2
)%
Total one-way
 
(1.4
)%
 
(1.5
)%
 
(1.3
)%
 
(2.1
)%
 
(1.5
)%
 
(1.9
)%
 
(2.0
)%
 
(3.7
)%
Total two-way
 
(4.6
)%
 
(2.1
)%
 
(5.7
)%
 
(1.7
)%
 
(0.6
)%
 
(2.5
)%
 
(3.8
)%
 
(1.0
)%
Total paging net loss rate
 
(1.6
)%
 
(1.5
)%
 
(1.6
)%
 
(2.1
)%
 
(1.4
)%
 
(1.9
)%
 
(2.1
)%
 
(3.5
)%
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
 
 
(b) Gross disconnect rate is current period disconnected units divided by prior period ending units in service.
 
 
(c) Net loss rate is net current period placements and disconnected units in service divided by prior period ending units in service.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 














SPOK HOLDINGS, INC.
SUPPLEMENTAL INFORMATION BY MARKET SEGMENT (a)
(Unaudited)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
12/31/2015
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
Gross placement rate (b)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Healthcare
 
2.7
 %
 
3.3
 %
 
3.8
 %
 
2.6
 %
 
3.0
 %
 
3.8
 %
 
4.5
 %
 
3.1
 %
Government
 
2.1
 %
 
1.4
 %
 
1.9
 %
 
1.0
 %
 
1.2
 %
 
1.5
 %
 
2.6
 %
 
1.9
 %
Large enterprise
 
2.1
 %
 
2.2
 %
 
1.7
 %
 
2.1
 %
 
2.3
 %
 
2.7
 %
 
2.0
 %
 
2.9
 %
Other
 
2.1
 %
 
2.4
 %
 
1.8
 %
 
1.6
 %
 
2.1
 %
 
4.3
 %
 
2.2
 %
 
2.1
 %
Total direct
 
2.6
 %
 
3.0
 %
 
3.4
 %
 
2.3
 %
 
2.8
 %
 
3.5
 %
 
4
 %
 
2.9
 %
Total indirect
 
1.3
 %
 
1.5
 %
 
1.3
 %
 
1.7
 %
 
1.3
 %
 
1.4
 %
 
1.3
 %
 
1.2
 %
Total
 
2.5
 %
 
3.0
 %
 
3.3
 %
 
2.3
 %
 
2.7
 %
 
3.4
 %
 
3.9
 %
 
2.8
 %
Gross disconnect rate (b)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Healthcare
 
(3.5
)%
 
(4.3
)%
 
(3.8
)%
 
(3.9
)%
 
(3.8
)%
 
(5.1
)%
 
(5.3
)%
 
(6.5
)%
Government
 
(4.8
)%
 
(4.7
)%
 
(7.0
)%
 
(5.0
)%
 
(4.7
)%
 
(7.5
)%
 
(7.6
)%
 
(5.6
)%
Large enterprise
 
(6.7
)%
 
(5.0
)%
 
(7.3
)%
 
(5.7
)%
 
(4.7
)%
 
(4.8
)%
 
(8.9
)%
 
(5.4
)%
Other
 
(5.3
)%
 
(6.1
)%
 
(7.0
)%
 
(7.1
)%
 
(6.4
)%
 
(6.9
)%
 
(7.7
)%
 
(6.5
)%
Total direct
 
(3.9
)%
 
(4.5
)%
 
(4.5
)%
 
(4.3
)%
 
(4.1
)%
 
(5.4
)%
 
(6
)%
 
(6.4
)%
Total indirect
 
(9.7
)%
 
(3.6
)%
 
(13.1
)%
 
(5.5
)%
 
(4.4
)%
 
(4.2
)%
 
(4.8
)%
 
(5.5
)%
Total
 
(4.1
)%
 
(4.4
)%
 
(4.9
)%
 
(4.4
)%
 
(4.1
)%
 
(5.3
)%
 
(5.9
)%
 
(6.3
)%
Net loss rate (b)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Healthcare
 
(0.8
)%
 
(1.0
)%
 
0.1
 %
 
(1.3
)%
 
(0.7
)%
 
(1.3
)%
 
(0.8
)%
 
(3.5
)%
Government
 
(2.7
)%
 
(3.3
)%
 
(5.1
)%
 
(4.0
)%
 
(3.5
)%
 
(6.0
)%
 
(5
)%
 
(3.6
)%
Large enterprise
 
(4.6
)%
 
(2.8
)%
 
(5.6
)%
 
(3.6
)%
 
(2.4
)%
 
(2.1
)%
 
(6.9
)%
 
(2.5
)%
Other
 
(3.1
)%
 
(3.7
)%
 
(5.1
)%
 
(5.5
)%
 
(4.4
)%
 
(2.5
)%
 
(5.5
)%
 
(4.4
)%
Total direct
 
(1.4
)%
 
(1.5
)%
 
(1.1
)%
 
(2.0
)%
 
(1.4
)%
 
(1.9
)%
 
(2
)%
 
(3.5
)%
Total indirect
 
(8.6
)%
 
(2.1
)%
 
(11.9
)%
 
(3.8
)%
 
(3.1
)%
 
(2.8
)%
 
(3.5
)%
 
(4.2
)%
Total
 
(1.6
)%
 
(1.5
)%
 
(1.6
)%
 
(2.1
)%
 
(1.4
)%
 
(1.9
)%
 
(2.1
)%
 
(3.5
)%
End of period units in service % of total (b)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Healthcare
 
77.0
 %
 
76.3
 %
 
75.9
 %
 
74.7
 %
 
74.1
 %
 
73.6
 %
 
73.0
 %
 
72
 %
Government
 
7.2
 %
 
7.2
 %
 
7.4
 %
 
7.7
 %
 
7.8
 %
 
7.9
 %
 
8.3
 %
 
8.6
 %
Large enterprise
 
6.9
 %
 
7.2
 %
 
7.2
 %
 
7.6
 %
 
7.7
 %
 
7.8
 %
 
7.8
 %
 
8.2
 %
Other
 
5.5
 %
 
5.6
 %
 
5.7
 %
 
6.0
 %
 
6.2
 %
 
6.4
 %
 
6.6
 %
 
6.8
 %
Total direct
 
96.6
 %
 
96.3
 %
 
96.2
 %
 
95.9
 %
 
95.8
 %
 
95.7
 %
 
95.7
 %
 
95.6
 %
Total indirect
 
3.4
 %
 
3.7
 %
 
3.8
 %
 
4.1
 %
 
4.2
 %
 
4.3
 %
 
4.3
 %
 
4.4
 %
Total
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100
 %
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
 
 
(b) Changes in the classification of units in service are reflected in the quarter when such changes are identified. Such changes are
 
 
then appropriately reflected in calculating the gross placement, gross disconnect and net loss rates.
 
 



SPOK HOLDINGS, INC.
SUPPLEMENTAL INFORMATION - DIRECT PAGING UNITS IN SERVICE AND
CELLULAR ACTIVATIONS (a)
(Unaudited)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
12/31/2015
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
 
3/31/2014
Account size ending units in service (000's)
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
1 to 3 units
 
30

 
31

 
32

 
33

 
35

 
37

 
39

 
41

4 to 10 units
 
16

 
18

 
19

 
20

 
21

 
22

 
23

 
24

11 to 50 units
 
43

 
44

 
47

 
49

 
51

 
53

 
56

 
57

51 to 100 units
 
30

 
31

 
33

 
32

 
34

 
36

 
38

 
41

101 to 1,000 units
 
229

 
238

 
244

 
252

 
262

 
267

 
275

 
282

>1,000 units
 
785

 
787

 
792

 
794

 
801

 
805

 
812

 
824

Total
 
1,133

 
1,149

 
1,167

 
1,180

 
1,204

 
1,220

 
1,243

 
1,269

End of period units in service % of total direct
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
1 to 3 units
 
2.6
 %
 
2.7
 %
 
2.8
 %
 
2.8
 %
 
2.9
 %
 
3.0
 %
 
3.1
 %
 
3.2
 %
4 to 10 units
 
1.5
 %
 
1.5
 %
 
1.6
 %
 
1.7
 %
 
1.7
 %
 
1.8
 %
 
1.8
 %
 
1.9
 %
11 to 50 units
 
3.8
 %
 
3.9
 %
 
4.0
 %
 
4.2
 %
 
4.2
 %
 
4.3
 %
 
4.5
 %
 
4.5
 %
51 to 100 units
 
2.6
 %
 
2.7
 %
 
2.8
 %
 
2.7
 %
 
2.8
 %
 
3.0
 %
 
3.1
 %
 
3.2
 %
101 to 1,000 units
 
20.3
 %
 
20.7
 %
 
20.9
 %
 
21.4
 %
 
21.8
 %
 
21.9
 %
 
22.1
 %
 
22.3
 %
>1,000 units
 
69.2
 %
 
68.5
 %
 
67.9
 %
 
67.2
 %
 
66.6
 %
 
66.0
 %
 
65.4
 %
 
64.9
 %
Total
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
Account size net loss rate
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
1 to 3 units
 
(3.9
)%
 
(4.1
)%
 
(2.9
)%
 
(6.2
)%
 
(4.4
)%
 
(4.8
)%
 
(4.1
)%
 
(4.9
)%
4 to 10 units
 
(6.0
)%
 
(5.3
)%
 
(5.0
)%
 
(6.2
)%
 
(5.5
)%
 
(4.0
)%
 
(5.4
)%
 
(4.1
)%
11 to 50 units
 
(4.1
)%
 
(4.8
)%
 
(4.1
)%
 
(4.6
)%
 
(3.8
)%
 
(5.2
)%
 
(3.2
)%
 
(5.3
)%
51 to 100 units
 
(3.7
)%
 
(5.4
)%
 
0.2
 %
 
(4.1
)%
 
(5.4
)%
 
(5.2
)%
 
(8.7
)%
 
(1.2
)%
101 to 1,000 units
 
(3.6
)%
 
(2.5
)%
 
(3.0
)%
 
(3.9
)%
 
(2.0
)%
 
(2.9
)%
 
(2.5
)%
 
(1.7
)%
>1,000 units
 
(0.2
)%
 
(0.6
)%
 
(0.2
)%
 
(0.8
)%
 
(0.5
)%
 
(1.0
)%
 
(1.2
)%
 
(4.0
)%
Total
 
(1.4
)%
 
(1.5
)%
 
(1.1
)%
 
(2.0
)%
 
(1.4
)%
 
(1.9
)%
 
(2.0
)%
 
(3.5
)%
Account size ARPU
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
1 to 3 units
 
$
14.33

 
$
14.34

 
$
14.52

 
$
14.52

 
$
14.53

 
$
14.65

 
$
14.86

 
$
14.96

4 to 10 units
 
14.27

 
14.11

 
14.11

 
14.07

 
14.09

 
14.04

 
14.12

 
14.22

11 to 50 units
 
12.00

 
12.03

 
12.13

 
12.02

 
12.00

 
11.95

 
12.00

 
12.07

51 to 100 units
 
10.63

 
10.48

 
10.42

 
10.26

 
10.15

 
10.16

 
10.18

 
10.27

101 to 1,000 units
 
8.76

 
8.79

 
8.78

 
8.81

 
8.79

 
8.69

 
8.58

 
8.76

>1,000 units
 
6.85

 
6.87

 
6.90

 
6.95

 
6.93

 
6.99

 
7.00

 
7.11

Total
 
$
7.85

 
$
7.88

 
$
7.93

 
$
7.99

 
$
8.00

 
$
8.05

 
$
8.06

 
$
8.19

Cellular:
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Number of activations
 
26

 
33

 
144

 
92

 
264

 
2,198

 
1,679

 
281

Revenue from cellular services (000's)
 
$
13

 
$
25

 
$
39

 
$
40

 
$
77

 
$
395

 
$
278

 
$
108

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.