Consolidated Financial Statement Details (Tables)

6 Months Ended

Jun. 30, 2021

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Components of Restricted Cash

Restricted cash

(dollars in thousands)	June 30, 2021		December 31, 2020
Restricted cash due to customers	$	433,243	$	607,943
Real estate escrow balances	1,324		1,276
Total restricted cash	434,567		609,219

Components of Prepaid Expenses and Other Assets

Prepaid expenses and other assets

(dollars in thousands)	June 30, 2021		December 31, 2020
Costs of obtaining contracts(1)(2)	$	81,478	$	84,914
Prepaid software maintenance and subscriptions(3)	32,599		24,471
Receivables for probable insurance recoveries(4)	23,373		6,288
Implementation costs for cloud computing arrangements, net(5)(6)	12,068		11,298
Unbilled accounts receivable	5,579		10,385
Prepaid insurance	4,991		1,426
Derivative instruments	2,061		—
Taxes, prepaid and receivable	1,474		1,891
Other assets	10,536		10,332
Total prepaid expenses and other assets	174,159		151,005
Less: Long-term portion	70,666		72,639
Prepaid expenses and other current assets	$	103,493	$	78,366

(1)Amortization expense from costs of obtaining contracts was $9.0 million and $18.2 million for the three and six months ended June 30, 2021, respectively, and $9.4 million and $18.9 million for the three and six months ended June 30, 2020, respectively.

(2)The current portion of costs of obtaining contracts as of June 30, 2021 and December 31, 2020 was $31.0 million and $31.9 million, respectively.

(3)The current portion of prepaid software maintenance and subscriptions as of June 30, 2021 and December 31, 2020 was $28.2 million and $19.8 million, respectively.

(4)See discussion of the Security Incident at Note 9.

(5)These costs primarily relate to the multi-year implementations of our new global enterprise resource planning and customer relationship management systems.

(6)Amortization expense from capitalized cloud computing implementation costs was insignificant and $0.9 million for the three and six months ended June 30, 2021, respectively, and insignificant for the three and six months ended June 30, 2020. Accumulated amortization for these costs was $2.0 million as of June 30, 2021 and $1.1 million as of December 31, 2020.

Components of Accrued Expenses and Other Liabilities

Accrued expenses and other liabilities

(dollars in thousands)	June 30, 2021		December 31, 2020
Taxes payable(1)	$	14,310	$	19,577
Accrued legal costs	17,796		4,808
Operating lease liabilities, current portion	7,856		9,359
Customer credit balances	5,816		5,874
Accrued commissions and salaries	4,970		5,010
Unrecognized tax benefit	3,563		3,351
Accrued health care costs	2,526		2,341
Accrued vacation costs	2,206		2,311
Derivative instruments	138		4,159
Other liabilities	5,966		6,304
Total accrued expenses and other liabilities	65,147		63,094
Less: Long-term portion	9,339		10,866
Accrued expenses and other current liabilities	$	55,808	$	52,228

(1)We deferred payments of the employer's portion of Social Security taxes during 2020 under the Coronavirus, Aid, Relief and Economic Security Act ("CARES Act"), half of which is due by the end of calendar year 2021 with the remainder due by the end of calendar year 2022.

Components of Other Income and Expense

Other income (expense), net

	Three months ended June 30,				Six months ended June 30,
(dollars in thousands)	2021		2020		2021		2020
Interest income	$	77	$	110	$	229	$	632
Other income (expense), net	410		520		(752)		1,068
Other income (expense), net	$	487	$	630	$	(523)	$	1,700