10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended June 30, 2012

or

o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the Transition Period From __________  to __________                    

Commission File Number 001-32887

VONAGE HOLDINGS CORP.

(Exact name of registrant as specified in its charter)

Delaware	11-3547680
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)
23 Main Street, Holmdel, NJ	07733
(Address of principal executive offices)	(Zip Code)

Registrant’s telephone number, including area code: (732) 528-2600

(Former name, former address and former fiscal year, if changed since last report): Not Applicable

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x  No  o

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x    No  o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See the definitions of “large accelerated filer”, “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. Check one:

Large accelerated filer	o	Accelerated filer	x
Non-accelerated filer	o  (Do not check if a smaller reporting company)	Smaller reporting company	o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  o  No  x

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.

Class	Outstanding at July 31, 2012
Common Stock, par value $0.001	226,601,868	shares

VONAGE HOLDINGS CORP.

INDEX

Part I. Financial Information
		Page
Item 1.	Financial Statements
	A) Consolidated Balance Sheets as of June 30, 2012 (Unaudited) and December 31, 2011	3
	B) Unaudited Consolidated Statements of Operations for the Three and Six Months Ended June 30, 2012 and 2011	4
	C) Unaudited Consolidated Comprehensive (Loss) Income for the Three and Six Months Ended June 30, 2012 and 2011	5
	D) Unaudited Consolidated Statements of Cash Flows for the Six Months Ended June 30, 2012 and 2011	6
	E) Unaudited Consolidated Statement of Stockholders’ Equity for the Six Months Ended June 30, 2012	7
	F) Notes to Unaudited Consolidated Financial Statements	8
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	25
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	40
Item 4	Controls and Procedures	41
Part II. Other Information
Item 1.	Legal Proceedings	42
Item 1A.	Risk Factors	42
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	42
Item 3.	Defaults Upon Senior Securities	42
Item 4.	Mine Safety Disclosures	42
Item 5.	Other Information	42
Item 6.	Exhibits	44
	Signature	45

Financial Information Presentation

For the financial information discussed in this Quarterly Report on Form 10-Q, other than per share and per line amounts, dollar amounts are presented in thousands, except where noted.

2

Part I – Financial Information

Item 1. Financial Statements

VONAGE HOLDINGS CORP.

CONSOLIDATED BALANCE SHEETS

(In thousands, except par value)

	June 30, 2012			December 31, 2011
Assets	(unaudited)
Assets
Current assets:
Cash and cash equivalents	$	72,382		$	58,863
Accounts receivable, net of allowance of $1,507 and $591, respectively	19,320			17,862
Inventory, net of allowance of $161 and $269, respectively	9,747			6,715
Deferred customer acquisition costs, current	4,906			4,964
Deferred tax assets, current	19,546			19,546
Prepaid expenses and other current assets	20,906			16,820
Total current assets	146,807			124,770
Property and equipment, net	60,683			67,978
Software, net	17,907			45,661
Deferred customer acquisition costs, non-current	527			721
Debt related costs, net	1,318			2,007
Restricted cash	5,932			6,929
Intangible assets, net	7,868			9,056
Deferred tax assets, non-current	302,906			306,055
Other assets	3,690			3,038
Total assets	$	547,638		$	566,215
Liabilities and Stockholders’ Equity
Liabilities
Current liabilities:
Accounts payable	$	58,107		$	66,214
Accrued expenses	59,802			69,526
Deferred revenue, current portion	36,892			38,778
Current maturities of capital lease obligations	2,282			2,104
Current portion of notes payables	28,333			28,333
Total current liabilities	185,416			204,955
Notes payable, net of current portion	28,333			42,500
Deferred revenue, net of current portion	933			1,203
Capital lease obligations, net of current maturities	14,377			15,561
Other liabilities, net of current portion in accrued expenses	2,480			2,429
Total liabilities	231,539			266,648
Commitments and Contingencies
Stockholders’ Equity
Common stock, par value $0.001 per share; 596,950 shares authorized at June 30, 2012 and December 31, 2011; 229,092 and 227,858 shares issued at June 30, 2012 and December 31, 2011, respectively; 226,542 and 225,586 shares outstanding at June 30, 2012 and December 31,2011, respectively	229			228
Additional paid-in capital	1,081,173			1,074,488
Accumulated deficit	(752,276		)	(762,857		)
Treasury stock, at cost, 2,550 shares at June 30, 2012 and 2,272 shares at December 31, 2011	(15,119		)	(14,529		)
Accumulated other comprehensive income	2,092			2,237
Total stockholders’ equity	316,099			299,567
Total liabilities and stockholders’ equity	$	547,638		$	566,215

The accompanying notes are an integral part of the consolidated financial statements.

3

VONAGE HOLDINGS CORP.

CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share amounts)

(Unaudited)

	Three Months Ended						Six Months Ended
	June 30,						June 30,
	2012			2011			2012			2011
Revenues	$	211,916		$	218,285		$	427,819		$	438,126
Operating Expenses:
Direct cost of telephony services (excluding depreciation and amortization of $3,929, $3,867, $7,859, and $7,991, respectively)	58,195			57,883			119,818			118,072
Direct cost of goods sold	9,275			9,865			19,121			20,920
Selling, general and administrative	58,396			58,481			120,231			116,724
Marketing	54,956			52,211			108,378			101,615
Depreciation and amortization	8,518			8,664			17,162			19,730
Loss from abandonment of software assets	25,262			—			25,262			—
	214,602			187,104			409,972			377,061
(Loss) income from operations	(2,686		)	31,181			17,847			61,065
Other Income (Expense):
Interest income	30			37			50			79
Interest expense	(1,566		)	(5,588		)	(3,317		)	(12,190		)
Change in fair value of stock warrant	—			—			—			(950		)
Loss on extinguishment of notes	—			(3,228		)	—			(3,821		)
Other income (expense), net	(65		)	44			(23		)	42
	(1,601		)	(8,735		)	(3,290		)	(16,840		)
(Loss) income before income tax benefit (expense)	(4,287		)	22,446			14,557			44,225
Income tax benefit (expense)	947			(698		)	(3,976		)	(1,364		)
Net (loss) income	$	(3,340	)	$	21,748		$	10,581		$	42,861
Net (loss) income per common share:
Basic	$	(0.01	)	$	0.10		$	0.05		$	0.19
Diluted	$	(0.01	)	$	0.09		$	0.05		$	0.18
Weighted-average common shares outstanding:
Basic	226,429			224,233			226,081			223,203
Diluted	226,429			244,590			234,219			242,481

The accompanying notes are an integral part of the consolidated financial statements.

4

VONAGE HOLDINGS CORP.

CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) INCOME

(In thousands)

(Unaudited)

	Three Months Ended					Six Months Ended
	June 30,					June 30,
	2012			2011		2012			2011
Net (loss) income	$	(3,340	)	$	21,748	$	10,581		$	42,861
Other comprehensive (loss) income:
Foreign currency translation adjustment	(741		)	125		(145		)	857
Total other comprehensive (loss) income	(741		)	125		(145		)	857
Comprehensive (loss) income	$	(4,081	)	$	21,873	$	10,436		$	43,718

The accompanying notes are an integral part of the consolidated financial statements.

5

VONAGE HOLDINGS CORP.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

	Six Months Ended
	June 30,
	2012			2011
Cash flows from operating activities:
Net income	$	10,581		$	42,861
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization and impairment charges	15,974			19,158
Amortization of intangibles	1,188			572
Loss from abandonment of software assets	25,262			—
Deferred tax expense	3,175			—
Change in fair value of stock warrant	—			950
Loss on extinguishment of notes	—			3,821
Amortization of discount on notes	—			822
Allowance for doubtful accounts	953			(23		)
Allowance for obsolete inventory	92			100
Amortization of debt related costs	689			630
Share-based expense	6,128			6,329
Changes in operating assets and liabilities:
Accounts receivable	(2,413		)	(2,549		)
Inventory	(3,129		)	897
Prepaid expenses and other current assets	(1,092		)	(1,920		)
Deferred customer acquisition costs	255			2,131
Other assets	(652		)	565
Accounts payable	(8,102		)	9,760
Accrued expenses	(6,158		)	(15,464		)
Deferred revenue	(2,162		)	(2,339		)
Other liabilities	51			(3,693		)
Net cash provided by operating activities	40,640			62,608
Cash flows from investing activities:
Capital expenditures	(3,692		)	(5,167		)
Acquisition and development of software assets	(9,647		)	(8,297		)
Decrease in restricted cash	998			1,047
Net cash used in investing activities	(12,341		)	(12,417		)
Cash flows from financing activities:
Principal payments on capital lease obligations	(1,006		)	(851		)
Principal payments on notes	(14,167		)	(70,000		)
Proceeds from exercise of stock options and stock warrant	558			3,943
Net cash used in financing activities	(14,615		)	(66,908		)
Effect of exchange rate changes on cash	(165		)	944
Net change in cash and cash equivalents	13,519			(15,773		)
Cash and cash equivalents, beginning of period	58,863			78,934
Cash and cash equivalents, end of period	$	72,382		$	63,161
Supplemental disclosures of cash flow information:
Cash paid during the periods for:
Interest	$	2,530		$	11,104
Income taxes	$	1,863		$	977

The accompanying notes are an integral part of the consolidated financial statements.

6

VONAGE HOLDINGS CORP.

CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

(In thousands)

(Unaudited)

	Common Stock		Additional Paid-in Capital		Accumulated Deficit			Treasury Stock			Accumulated Other Comprehensive Income			Total
Balance at December 31, 2011	$	228	$	1,074,488	$	(762,857	)	$	(14,529	)	$	2,237		$	299,567
Stock option exercises	1		557											558
Share-based expense			6,128											6,128
Share-based award activity								(590		)				(590		)
Foreign currency translation adjustment											(145		)	(145		)
Net income					10,581									10,581
Balance at June 30, 2012	$	229	$	1,081,173	$	(752,276	)	$	(15,119	)	$	2,092		$	316,099

The accompanying notes are an integral part of the consolidated financial statements.

7

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

Note 1.    Basis of Presentation and Significant Accounting Policies

Nature of Operations

Vonage Holdings Corp. (“Vonage”, “Company”, “we”, “our”, “us”) is incorporated as a Delaware corporation. We are a leading provider of low-cost communications services connecting people through cloud-connected devices worldwide. Customers in the United States represented 94% of our subscriber lines for our broadband telephone replacement services at June 30, 2012, with the balance primarily in Canada and the United Kingdom.

Unaudited Interim Financial Information

The accompanying unaudited interim consolidated financial statements and information have been prepared in accordance with accounting principles generally accepted in the United States and in accordance with the instructions for Form 10-Q. Accordingly, they do not include all of the information and disclosures required by accounting principles generally accepted in the United States for complete financial statements. In the opinion of management, these financial statements contain all normal and recurring adjustments considered necessary to present fairly the financial position, results of operations, cash flows, and statement of stockholders’ equity for the periods presented. The results for the three month periods ended June 30, 2012 are not necessarily indicative of the results to be expected for the full year.

These unaudited interim consolidated financial statements should be read in conjunction with the audited consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2011 filed with the Securities and Exchange Commission on February 16, 2012.

Significant Accounting Policies

Principles of Consolidation

The consolidated financial statements include the accounts of Vonage and its wholly-owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.

Use of Estimates

Our consolidated financial statements are prepared in conformity with accounting principles generally accepted in the United States, which require management to make estimates and assumptions that affect the amounts reported and disclosed in the consolidated financial statements and the accompanying notes. Actual results could differ materially from these estimates.

On an ongoing basis, we evaluate our estimates, including the following:

• the useful lives of property and equipment, software costs, and intangible assets;

• assumptions used for the purpose of determining share-based compensation and the fair value of our prior stock warrant using the Black-Scholes option pricing model (“Model”), and various other assumptions that we believe to be reasonable; the key inputs for this Model are our stock price at valuation date, exercise price, the dividend yield, risk-free interest rate, life in years, and historical volatility of our common stock; and

• assumptions used in determining the need for, and amount of, a valuation allowance on net deferred tax assets.

We base our estimates on historical experience, available market information, appropriate valuation methodologies, and on various other assumptions that we believe to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities.

Revenue Recognition

Revenues consist of telephony services revenues and customer equipment (which enables our telephony services) and shipping revenues. The point in time at which revenues are recognized is determined in accordance with Securities and Exchange Commission Staff Accounting Bulletin No. 104, Revenue Recognition, and Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) 605, Revenue Recognition.

8

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

At the time a customer signs up for our telephony services, there are the following deliverables:

• Providing equipment, if any, to the customer that enables our telephony services and

• Providing telephony services.

The equipment is provided free of charge to our customers and in most instances there are no activation fees collected at sign-up. We record the fees collected for shipping the equipment to the customer, if any, as shipping and handling revenue at the time of shipment.

Telephony Services Revenue

Substantially all of our revenues are telephony services revenues, which are derived primarily from monthly subscription fees that customers are charged under our service plans. We also derive telephony services revenues from per minute fees for international calls if not covered under a plan, including applications for mobile devices and other stand-alone products, and for any calling minutes in excess of a customer’s monthly plan limits. Monthly subscription fees are automatically charged to customers’ credit cards, debit cards or electronic check payments ("ECP"), in advance and are recognized over the following month when services are provided. Revenues generated from international calls and from customers exceeding allocated call minutes under limited minute plans are recognized as services are provided, that is, as minutes are used, and are billed to a customer’s credit cards, debit cards or ECP in arrears. As a result of our multiple billing cycles each month, we estimate the amount of revenues earned from international calls and from customers exceeding allocated call minutes under limited minute plans but not billed from the end of each billing cycle to the end of each reporting period and record these amounts as accounts receivable. These estimates are based primarily upon historical minutes and have been consistent with our actual results.

We also provide rebates to customers who purchase their customer equipment from retailers and satisfy minimum service period requirements. These rebates in excess of activation fees are recorded as a reduction of revenues over the service period based upon the estimated number of customers that will ultimately earn and claim the rebates.

In the United States, we charge regulatory, compliance, E-911, and intellectual property-related fees on a monthly basis to defray costs, and to cover taxes that we are charged by the suppliers of telecommunications services. In addition, we charge customers Federal Universal Service Fund (“USF”) fees. We recognize revenue on a gross basis for USF and related fees. We record these fees as revenue when billed. All other taxes are recorded on a net basis.

Customer Equipment and Shipping Revenue

Customer equipment and shipping revenues consist of revenues from sales of customer equipment to wholesalers or directly to customers for replacement devices, or for upgrading their device at the time of customer sign-up for which we charge an additional fee. In addition, customer equipment and shipping revenues include the fees that customers are charged for shipping their customer equipment to them. Customer equipment and shipping revenues include sales to our retailers, who subsequently resell this customer equipment to customers. Revenues are reduced for payments to retailers and rebates to customers, who purchased their customer equipment through these retailers, to the extent of customer equipment and shipping revenues.

Direct Cost of Telephony Services

Direct cost of telephony services consists primarily of direct costs that we pay to third parties in order to provide telephony services. These costs include access and interconnection charges that we pay to other telephone companies to terminate domestic and international phone calls on the public switched telephone network. In addition, these costs include the cost to lease phone numbers, to co-locate in other telephone companies’ facilities, to provide enhanced emergency dialing capabilities to transmit 911 calls, and to provide local number portability. These costs also include taxes that we pay on telecommunications services from our suppliers or are imposed by government agencies such as Federal USF and royalties for use of third parties’ intellectual property. These costs do not include indirect costs such as depreciation and amortization, payroll, and facilities costs. Our presentation of direct cost of telephony services may not be comparable to other similar companies.

Direct Cost of Goods Sold

Direct cost of goods sold consists primarily of costs that we incur when a customer signs up for our service. These costs include the cost of customer equipment for customers who subscribe through the direct sales channel in excess of activation fees. In addition, these costs include the amortization of deferred customer equipment, the cost of shipping and handling for customer equipment, the installation manual that accompanies the customer equipment, and the cost of certain promotions.

9

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

Development Expenses

Costs for research, including predevelopment efforts prior to establishing technological feasibility of software expected to be marketed, are expensed as incurred. Development costs are capitalized when technological feasibility has been established and anticipated future revenues support the recoverability of the capitalized amounts. Capitalization stops when the product is available for general release to customers. Due to the short time period between achieving technological feasibility and product release and the insignificant amount of costs incurred during such periods, we have not capitalized any software development, and have expensed these costs as incurred. These costs are included in selling, general and administrative expense.

Cash and Cash Equivalents

We maintain cash with several investment grade financial institutions. Highly liquid investments, which are readily convertible into cash, with original maturities of three months or less, are recorded as cash equivalents.

Certain Risks and Concentrations

Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash equivalents and accounts receivable. They are subject to fluctuations in both market value and yield based upon changes in market conditions, including interest rates, liquidity, general economic conditions, and conditions specific to the issuers. Accounts receivable are typically unsecured and are derived from revenues earned from customers primarily located in the United States. A portion of our accounts receivable represents the timing difference between when a customer’s credit card is billed and the subsequent settlement of that transaction with our credit card processors. This timing difference is generally three days for substantially all of our credit card receivables. We have never experienced any accounts receivable write-offs due to this timing difference. In addition, we collect subscription fees in advance, minimizing our accounts receivable and bad debt exposure. If a customer’s credit card, debit card or ECP is declined, we generally suspend international calling capabilities as well as their ability to incur domestic usage charges in excess of their plan minutes. If the customer’s credit card, debit card or ECP could not be successfully processed during three billing cycles (i.e., the current and two subsequent monthly billing cycles), we terminate the account. In addition, we automatically charge any per minute fees to our customers’ credit card, debit card or ECP monthly in arrears. To further mitigate our bad debt exposure, a customer’s credit card, debit card or ECP will be charged in advance of their monthly billing if their international calling or overage charges exceed a certain dollar threshold.

Inventory

Inventory consists of the cost of customer equipment and is stated at the lower of cost or market, with cost determined using the average cost method. We provide an inventory allowance for customer equipment that has been returned by customers but may not be able to be re-issued to new customers or returned to the manufacturer for credit.

Property and Equipment

Property and equipment includes acquired assets and those accounted for under capital leases and consist principally of network equipment and computer hardware, furniture, software, and leasehold improvements. In addition, the lease of our corporate headquarters has been accounted for as a capital lease and is included in property and equipment. Network equipment and computer hardware and furniture are stated at cost with depreciation provided using the straight-line method over the estimated useful lives of the related assets, which range from three to five years. Leasehold improvements are amortized over their estimated useful life of the related assets or the life of the lease, whichever is shorter. The cost of renewals and substantial improvements is capitalized while the cost of maintenance and repairs is charged to operating expenses as incurred.

Our network equipment and computer hardware, which consists of routers, gateways, and servers that enable our telephony services, is subject to technological risks and rapid market changes due to new products and services and changing customer demand. These changes may result in future adjustments to the estimated useful lives or the carrying value of these assets, or both.

Software Costs

We capitalize certain costs, such as purchased software and internally developed software that we use for customer acquisition and customer care automation tools, in accordance with FASB ASC 350-40, “Internal-Use Software”. Computer software is stated at cost less accumulated amortization and the estimated useful life is two to five years.

10

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

As previously disclosed, we experienced delays and incremental costs during the course of the development and implementation of the new billing and ordering system and the transition of customers to the system.  We conducted discussions with Amdocs to resolve the issues associated with the billing and ordering system. Based on these discussions, and after our consideration of the progress made improving our overall IT infrastructure, the incremental time and costs to develop and implement the Amdocs system, as well as the expected reduction in capital expenditures, in June 2012 we and Amdocs determined that terminating the program was in the best interest of both parties. On July 30, 2012, we entered into a Settlement Agreement with Amdocs terminating the related license agreement. As a result, we determined that a write-off of our investment in the system of $25,262, net of settlement amounts to the Company, was required in the second quarter of 2012. This charge is recorded as loss from abandonment of software assets in the statement of operations.

Intangible Assets

Intangible assets acquired in the settlement of litigation or by direct purchase are accounted for based upon the fair value of assets received.

Patents and Patent Licenses

Patent rights acquired in the settlement of litigation or by direct purchase are accounted for based upon the fair value of assets received.

Long-Lived Assets

We evaluate impairment losses on long-lived assets used in operations when events and changes in circumstances indicate that the assets might be impaired. If our review indicates that the carrying value of an asset will not be recoverable, based on a comparison of the carrying value of the asset to the undiscounted future cash flows, the impairment will be measured by comparing the carrying value of the asset to its fair value. Fair value will be determined based on quoted market values, discounted cash flows or appraisals. Impairments of long-lived assets used in operations are recorded in the statement of operations as part of depreciation expense.

Debt Related Costs

Costs incurred in raising debt are deferred and amortized as interest expense using the effective interest method over the life of the debt.

Derivatives

We do not hold or issue derivative instruments for trading purposes. However, in accordance with FASB ASC 815, “Derivatives and Hedging” (“FASB ASC 815”), we review our contractual obligations to determine whether there are terms that possess the characteristics of derivative financial instruments that must be accounted for separately from the financial instrument in which they are embedded. We would recognize these features, if any, as liabilities in our consolidated balance sheet at fair value each period and would recognize any change in the fair value in our statement of operations in the period of change. We would estimate the fair value of these liabilities using available market information and appropriate valuation methodologies.

Income Taxes

We recognize deferred tax assets and liabilities at enacted income tax rates for the temporary differences between the financial reporting bases and the tax bases of our assets and liabilities. Any effects of changes in income tax rates or tax laws are included in the provision for income taxes in the period of enactment. Our net deferred tax assets primarily consist of net operating loss carry forwards (“NOLs”). We are required to record a valuation allowance against our net deferred tax assets to the extent we conclude that it is more likely than not that taxable income generated in the future will be insufficient to utilize the future income tax benefit from our net deferred tax assets (namely, the NOLs) prior to expiration. In the fourth quarter of 2011, we concluded that it was more likely than not that taxable income in the future would be sufficient to utilize a significant portion of the future income tax benefit from our net deferred tax assets (namely, the NOLs) prior to expiration and we released $325,601 of the valuation allowance. We periodically review this conclusion, which requires significant management judgment. In the future, if available evidence changes our conclusions, we will make an adjustment to the related valuation allowance and income tax expense at that time. The June 30, 2012 effective rate is less than the federal statutory rate due, in part, to our Canadian operations and certain discrete period items, which primarily consisted of adjustments related to stock compensation, including a non-cash deferred tax

11

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

adjustment totaling $4,077 for certain stock compensation previously considered nondeductible under Section 162(m) of the Internal Revenue Code. The 2012 estimated annual effective tax rate is expected to approximate 33%, but may fluctuate each quarter due to the timing of other discrete period transactions.

We recognize the tax benefit from an uncertain tax position only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such a position are measured based on the largest benefit that has a greater than 50 percent likelihood of being realized upon ultimate resolution.

We have not had any unrecognized tax benefits. We recognize interest and penalties accrued related to unrecognized tax benefits as components of our income tax provision. We have not had any interest and penalties accrued related to unrecognized tax benefits.

Fair Value of Financial Instruments

Effective January 1, 2008, we adopted FASB ASC 820-10-25, “Fair Value Measurements and Disclosures”. This standard establishes a framework for measuring fair value and expands disclosure about fair value measurements. We did not elect fair value accounting for any assets and liabilities allowed by FASB ASC 825, “Financial Instruments”.

FASB ASC 820-10 defines fair value as the amount that would be received for an asset or paid to transfer a liability (i.e., an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. FASB ASC 820-10 also establishes a fair value hierarchy that requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. FASB ASC 820-10 describes the following three levels of inputs that may be used:

Level 1: Quoted prices (unadjusted) in active markets that are accessible at the measurement date for identical assets and liabilities. The fair value hierarchy gives the highest priority to Level 1 inputs.

Level 2: Observable prices that are based on inputs not quoted on active markets but corroborated by market data.

Level 3: Unobservable inputs when there is little or no market data available, thereby requiring an entity to develop its own assumptions. The fair value hierarchy gives the lowest priority to Level 3 inputs.

Fair Value of Other Financial Instruments

The carrying amounts of our financial instruments, including cash and cash equivalents, accounts receivable, and accounts payable, approximate fair value because of their short maturities. The carrying amounts of our capital leases approximate fair value of these obligations based upon management’s best estimates of interest rates that would be available for similar debt obligations at June 30, 2012 and December 31, 2011. We believe the fair value of our debt at June 30, 2012 was approximately the same as its carrying amount as market conditions, including available interest rates, credit spread relative to our credit rating, and illiquidity, remain relatively unchanged from the issuance date of our debt on July 29, 2011 for a similar debt instrument.

Foreign Currency

Generally, the functional currency of our non-United States subsidiaries is the local currency. The financial statements of these subsidiaries are translated to United States dollars using month-end rates of exchange for assets and liabilities, and average rates of exchange for revenues, costs, and expenses. Translation gains and losses are deferred and recorded in accumulated other comprehensive income as a component of stockholders’ equity.

Share-Based Compensation

We account for share-based compensation in accordance with FASB ASC 718, “Compensation-Stock Compensation”. Under the fair value recognition provisions of this pronouncement, share-based compensation cost is measured at the grant date based on the fair value of the award, reduced as appropriate based on estimated forfeitures, and is recognized as expense over the applicable vesting period of the stock award using the accelerated method. The excess tax benefit associated with stock compensation deductions have not been recorded in additional paid-in capital. When evaluating whether an excess tax benefit has been realized, share based compensation deductions are not considered realized until NOLs are no longer sufficient to offset taxable income. Such excess tax benefits will be recorded when realized.

12

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

Earnings per Share

Net income per share has been computed according to FASB ASC 260, “Earnings per Share”, which requires a dual presentation of basic and diluted earnings per share (“EPS”). Basic EPS represents net income divided by the weighted average number of common shares outstanding during a reporting period. Diluted EPS reflects the potential dilution that could occur if securities or other contracts to issue common stock, including warrants, stock options and restricted stock units under our 2001 Stock Incentive Plan and 2006 Incentive Plan, were exercised or converted into common stock. The dilutive effect of outstanding warrants, stock options, and restricted stock units is reflected in diluted earnings per share by application of the treasury stock method. In applying the treasury stock method for stock-based compensation arrangements, the assumed proceeds are computed as the sum of the amount the employee must pay upon exercise and the amounts of average unrecognized compensation cost attributed to future services.

The following table sets forth the computation for basic and diluted net (loss) income per share for the three and six months ended June 30, 2012 and 2011:

	Three Months Ended					Six Months Ended
	June 30,					June 30,
	2012			2011		2012		2011
Numerator
Numerator for basic earnings per share-net (loss) income	$	(3,340	)	$	21,748	$	10,581	$	42,861
Numerator for diluted earnings per share	$	(3,340	)	$	21,748	$	10,581	$	42,861
Denominator
Basic weighted average common shares outstanding	226,429			224,233		226,081		223,203
Dilutive effect of stock options and restricted stock units	—			20,357		8,138		19,278
Diluted weighted average common shares outstanding	226,429			244,590		234,219		242,481
Basic net (loss) income per share
Basic net (loss) income per share	$	(0.01	)	$	0.10	$	0.05	$	0.19
Diluted net (loss) income per share
Diluted net (loss) income per share	$	(0.01	)	$	0.09	$	0.05	$	0.18

For the three and six months ended June 30, 2012 and 2011, the following were excluded from the calculation of diluted earnings per common share because of their anti-dilutive effects:

	Three Months Ended		Six Months Ended
	June 30,		June 30,
	2012	2011	2012	2011
Common stock warrant	—	—	—	130
Restricted stock units	2,899	937	2,356	824
Stock options	39,944	18,663	32,349	19,856
	42,843	19,600	34,705	20,810

Comprehensive (Loss) Income

Comprehensive (loss) income consists of net (loss) income and other comprehensive items. Other comprehensive items include foreign currency translation adjustments.

Reclassifications

Certain reclassifications have been made to prior years’ financial statements in order to conform to the current year’s presentation. The reclassifications had no impact on net earnings previously reported.

13

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

Note 2.    Supplemental Balance Sheet Account Information

Prepaid expenses and other current assets

	June 30, 2012		December 31, 2011
Nontrade receivables	$	9,660	$	6,432
Services	6,687		5,767
Telecommunications	1,561		1,886
Insurance	252		795
Marketing	997		640
Other prepaids	1,749		1,300
Prepaid expenses and other current assets	$	20,906	$	16,820

Property and equipment, net

	June 30, 2012			December 31, 2011
Building (under capital lease)	$	25,709		$	25,709
Network equipment and computer hardware	115,173			137,053
Leasehold improvements	43,405			43,350
Furniture	827			1,102
Vehicles	93			258
	185,207			207,472
Less: accumulated depreciation and amortization	(124,524		)	(139,494		)
Property and equipment, net	$	60,683		$	67,978

Software, net

	June 30, 2012			December 31, 2011
Purchased	$	86,585		$	77,724
Licensed	909			909
Internally developed	37,435			37,696
	124,929			116,329
Less: accumulated amortization	(71,475		)	(70,668		)
abandonment of software assets	(35,547		)	—
Software, net	$	17,907		$	45,661

Debt related costs, net

	June 30, 2012			December 31, 2011
Senior secured term loan	$	2,697		$	2,697
Less: accumulated amortization	(1,379		)	(690		)
Debt related costs, net	$	1,318		$	2,007

14

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

Restricted cash

	June 30, 2012		December 31, 2011
Letter of credit-lease deposits	$	5,300	$	6,300
Letter of credit-energy curtailment program	539		536
	5,839		6,836
Cash reserves	93		93
Restricted cash	$	5,932	$	6,929

Intangible assets, net

	June 30, 2012			December 31, 2011
Patents and patent licenses	$	18,164		$	18,164
Trademark	560			560
	18,724			18,724
Less: accumulated amortization	(10,856		)	(9,668		)
Intangible assets, net	$	7,868		$	9,056

Accrued expenses

	June 30, 2012		December 31, 2011
Compensation and related taxes and temporary labor	$	11,195	$	14,773
Marketing	14,026		10,017
Taxes and fees	16,326		17,440
Litigation	1,370		5,063
Telecommunications	8,599		9,642
Other accruals	2,583		7,776
Customer credits	2,063		2,109
Professional fees	2,617		2,289
Accrued interest	56		7
Inventory	656		128
Credit card fees	311		282
Accrued expenses	$	59,802	$	69,526

15

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

Note 3.    Supplemental Income Statement Account Information

Amounts included in revenues

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
USF fees	$	19,799	$	17,201	$	40,423	$	35,061
Disconnect fees	$	464	$	308	$	572	$	1,100
Initial activation fees	$	509	$	1,433	$	1,247	$	3,418
Customer equipment fees	$	179	$	152	$	390	$	285
Equipment recovery fees	$	18	$	422	$	55	$	1,406
Shipping and handling fees	$	314	$	423	$	563	$	917

Amount included in direct cost of telephony services

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
USF costs	$	19,799	$	17,201	$	40,423	$	35,061

Amount included in direct cost of goods sold

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Shipping and handling cost	$	1,696	$	1,708	$	3,570	$	3,769

Amount included in selling, general and administrative expense

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Advertising costs	$	236	$	—	$	1,660	$	—

Amount included in marketing

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Advertising costs	$	35,180	$	34,803	$	69,855	$	66,327

16

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

Depreciation and amortization expense

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Network equipment and computer hardware	$	3,896	$	4,193	$	7,796	$	8,684
Software	2,399		2,513		4,932		7,070
Capital leases	550		550		1,100		1,100
Other leasehold improvements	991		942		1,997		1,951
Furniture	31		69		74		172
Vehicles	4		5		8		10
Patents	594		286		1,188		572
	8,465		8,558		17,095		19,559
Property and equipment impairments	7		106		12		171
Software impairments	46		—		55		—
Depreciation and amortization expense	$	8,518	$	8,664	$	17,162	$	19,730

Amount included in interest expense

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Debt related costs amortization	$	327	$	279	$	689	$	630

Amount included in other income (expense), net

	Three Months Ended						Six Months Ended
	June 30,						June 30,
	2012			2011			2012			2011
Net (losses) gains resulting from foreign exchange transactions	$	(63	)	$	(10	)	$	(23	)	$	(13	)

17

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

Note 4.    Long-Term Debt and Revolving Credit Facility

A schedule of long-term debt at June 30, 2012 and December 31, 2011 is as follows:

	June 30, 2012		December 31, 2011
3.25-3.75% Credit Facility - due 2014	$	28,333	$	42,500

At June 30, 2012, future payments under long-term debt obligations over each of the next five years and thereafter were as follows:

	Credit Facility
2012	$	14,166
2013	28,333
2014	14,167
Minimum future payments of principal	56,666
Less: current portion	28,333
Long-term portion	$	28,333

December 2010 Financing

On December 14, 2010, we entered into a credit agreement (the “2010 Credit Facility”) consisting of a $200,000 senior secured term loan. The co-borrowers under the 2010 Credit Facility were us and Vonage America Inc., our wholly owned subsidiary. Obligations under the 2010 Credit Facility were guaranteed, fully and unconditionally, by our other United States subsidiaries and were secured by substantially all of the assets of each borrower and each of the guarantors. An affiliate of the chairman of our board of directors and one of our principal stockholders was a lender under the 2010 Credit Facility.

Use of Proceeds

We used the net proceeds of the 2010 Credit Facility of $194,000 ($200,000 principal amount less original discount of $6,000), plus $102,090 of cash on hand, to (i) exercise our existing right to retire debt under our prior senior secured first lien credit facility, for 100% of the contractual make-whole price, (ii) retire debt under our prior senior secured second lien credit facility at a more than 25% discount to the contractual make-whole price, and (iii) cause the conversion of all then outstanding third lien convertible notes into 8,276 shares of our common stock.

In accordance with FASB ASC 470 “Debt Modification and Extinguishment”, substantially all of the repayment of the prior financing was treated as an extinguishment of notes resulting in a loss on early extinguishment of notes of $26,531. For the portion of the repayment of the prior financing treated as a debt modification, we carried forward $1,072 of unamortized discount, which was to be amortized to interest expense over the life of the debt using the effective interest method in addition to the $6,000 of original issue discount in connection with the 2010 Credit Facility. The amortization for the three and six months ended June 30, 2011 was $2,188 and $2,983, respectively, including acceleration of $1,826 and $2,161, respectively, and the accumulated amortization as of June 30, 2011 was $3,059.

Repayments

In 2011, we made repayments of the entire $200,000 under the 2010 Credit Facility, of which $55,000 and $70,000 were prepaid for the three and six months ended June 30, 2011, respectively. A loss on extinguishment of $3,228 and $3,821 were recorded for the three and six months ended June 30, 2011, respectively, representing acceleration of unamortized debt discount of $1,826 and $2,161, and debt related costs of $1,402 and $1,660, for the three and six months ended June 30, 2011, respectively.

July 2011 Financing

On July 29, 2011, we entered into a credit agreement (the "2011 Credit Facility") consisting of an $85,000 senior secured term loan and a $35,000 revolving credit facility. The co-borrowers under the 2011 Credit Facility are us and Vonage America Inc., our wholly owned subsidiary. Obligations under the 2011 Credit Facility are guaranteed, fully and unconditionally, by our

18

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

other United States subsidiaries and are secured by substantially all of the assets of each borrower and each of the guarantors.

Use of Proceeds

We used $100,000 of the net available proceeds of the 2011 Credit Facility, plus $31,000 of cash on hand, to retire all of the debt under our 2010 Credit Facility, including a $1,000 prepayment fee to holders of the 2010 Credit Facility. We also incurred $2,697 of fees in connection with the 2011 Credit Facility, which is amortized to interest expense over the life of the debt using the effective interest method. The amortization for the three and six months ended June 30, 2012 was $327 and $689, respectively, and the accumulated amortization as of June 30, 2012 was $1,379.

Repayments

For the three and six months ended June 30, 2012, we made mandatory repayments of $7,083 and $14,167, respectively, under the senior secured term loan.

2011 Credit Facility Terms

The following description summarizes the material terms of the 2011 Credit Facility:

The loans under the 2011 Credit Facility mature in July 2014. Principal amounts under the 2011 Credit Facility are repayable in quarterly installments of $7,083 for the senior secured term loan. The unused portion of our revolving credit facility incurs a 0.50% commitment fee.

Outstanding amounts under each of the senior secured term loan and the revolving credit facility, at our option, will bear interest at:

• LIBOR (applicable to one-, two-, three- or six-month periods) plus an applicable margin equal to 3.25% if our consolidated leverage ratio is less than 0.75 to 1.00, 3.5% if our consolidated leverage ratio is greater than or equal to 0.75 to 1.00 and less than 1.50 to 1.00, and 3.75% if our consolidated leverage ratio is greater than or equal to 1.50 to 1.00, payable on the last day of each relevant interest period or, if the interest period is longer than three months, each day that is three months after the first day of the interest period, or

• the base rate determined by reference to the highest of (a) the federal funds effective rate from time to time plus 0.50%, (b) the prime rate of JPMorgan Chase Bank, N.A., and (c) the LIBOR rate applicable to one month interest periods plus 1.00%, plus an applicable margin equal to 2.25% if our consolidated leverage ratio is less than 0.75 to 1.00, 2.5% if our consolidated leverage ratio is greater than or equal to 0.75 to 1.00 and less than 1.50 to 1.00, and 2.75% if our consolidated leverage ratio is greater than or equal to 1.50 to 1.00, payable on the last business day of each March, June, September, and December and the maturity date of the 2011 Credit Facility.

The 2011 Credit Facility provides greater flexibility to us in funding acquisitions and restricted payments, such as stock buybacks, than the 2010 Credit Facility.

We may prepay the 2011 Credit Facility at our option at any time without premium or penalty. The 2011 Credit Facility is subject to mandatory prepayments in amounts equal to:

• 100% of the net cash proceeds from any non-ordinary course sale or other disposition of our property and assets for consideration in excess of a certain amount subject to customary reinvestment provisions and certain other exceptions and

• 100% of the net cash proceeds received in connection with other non-ordinary course transaction, including insurance proceeds not otherwise applied to the relevant insurance loss.

Subject to certain restrictions and exceptions, the 2011 Credit Facility permits us to obtain one or more incremental term loans and/or revolving credit facilities in an aggregate principal amount of up to $60,000 plus an amount equal to repayments of the senior secured term loan upon providing documentation reasonably satisfactory to the administrative agent, without the consent of the existing lenders under the 2011 Credit Facility. The 2011 Credit Facility includes customary representations and warranties and affirmative covenants of the borrowers. In addition, the 2011 Credit Facility contains customary negative covenants, including, among other things, restrictions on the ability of us and our subsidiaries to consolidate or merge, create liens, incur additional indebtedness, dispose of assets, consummate acquisitions, make investments, and pay dividends and other distributions. We must also comply with the following financial covenants:

19

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

• a consolidated leverage ratio of no greater than 2.00 to 1.00;

• a consolidated fixed coverage charge ratio of no less than 1.75 to 1.00;

• minimum cash of $25,000 including the unused portion of the revolving credit facility; and

• maximum capital expenditures not to exceed $55,000 during any fiscal year, provided that the unused amount of any permitted capital expenditures in any fiscal year may be carried forward to the next following fiscal year, plus a portion of annual excess cash flow up to $8,000.

As of June 30, 2012, we were in compliance with all covenants, including financial covenants, for the 2011 Credit Facility.

The 2011 Credit Facility contains customary events of default that may permit acceleration of the debt. During the continuance of a payment default, interest will accrue at a default interest rate of 2% above the interest rate which would otherwise be applicable, in the case of loans, and at a rate equal to the rate applicable to base rate loans plus 2%, in the case of all other amounts.

Note 5.    Common Stock

Net Operating Loss Rights Agreement

On June 7, 2012, we entered into a Tax Benefits Preservation Plan ("Preservation Plan") designed to preserve stockholder value and tax assets. Our ability to use our tax attributes to offset tax on U.S. taxable income would be substantially limited if there were an "ownership change" as defined under Section 382 of the U.S. Internal Revenue Code. In general, an ownership change would occur if one or more "5-percent shareholders," as defined under Section 382, collectively increase their ownership in us by more than 50 percent over a rolling three-year period.

In connection with the adoption of the Preservation Plan, our Board of Directors declared a dividend of one preferred share purchase right for each outstanding share of the Company’s common stock. The preferred share purchase rights were distributed to stockholders of record as of June 18, 2012, as well as to holders of the Company's common stock issued after that date, but will only be activated if certain triggering events under the Preservation Plan occur.

Under the Preservation Plan, preferred share purchase rights will work to impose significant dilution upon any person or group which acquires beneficial ownership of 4.9% or more of the outstanding common stock, without the approval of the Company’s Board of Directors, from and after June 7, 2012. Stockholders that own 4.9% or more of the outstanding common stock as of the opening of business on June 7, 2012, will not trigger the preferred share purchase rights so long as they do not (i) acquire additional shares of common stock or (ii) fall under 4.9% ownership of common stock and then re-acquire shares that in the aggregate equal 4.9% or more of the common stock.

The Preservation Plan will expire no later than the close of business June 7, 2013, unless extended by the Board of Directors. Any extension would be subject to approval by stockholders at the 2013 annual meeting.

Share Repurchase

On July 25, 2012, our Board of Directors authorized a program to repurchase up to $50,000 of Vonage common stock through December 31, 2013. The specific timing and amount of repurchases will vary based on available capital resources and other financial and operational performance, market conditions, securities law limitations, and other factors. The repurchases will be made using our cash resources. The repurchase program may be commenced, suspended or discontinued at any time without prior notice. In any period, cash used in financing activities related to common stock repurchased may differ from the comparable change in stockholders' equity, reflecting timing differences between the recognition of share repurchase transactions and their settlement for cash.

Common Stock Warrant

On April 17, 2002, Vonage’s principal stockholder and Chairman received a warrant to purchase 514 shares of Common Stock at an exercise price of $0.70 per share that would have expired on June 20, 2012. As a result of the issuance of our prior Convertible Notes, the exercise price was reduced to $0.58. At the time the warrant was exercised during the first quarter of 2011, we determined that the aggregate fair value of the warrant was $1,847, which was an increase in value of $950 from the fair value of the warrant as of December 31, 2010. This change in fair value was recorded as expense within other income (expense), net for the three and six months ended June 30, 2011. The aggregate fair value of the warrant was reclassified to additional paid-in capital at the time of exercise. In addition, we received proceeds of $298 in connection with the exercise of the warrant.

20

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

Note 6.    Commitments and Contingencies

Litigation

IP Matters

Hitachi. On January 27, 2011, we met with Hitachi, Ltd. to discuss an opportunity for us to obtain a non-exclusive license to certain Hitachi patents that Hitachi claimed may be relevant to our business. After review, we do not believe these patents are applicable to our business or otherwise enforceable against Vonage, and have conveyed this position to Hitachi. At the parties' most recent meeting on April 12, 2012, Hitachi identified additional Hitachi patents Hitachi believed may be relevant to our business. After a review of these additional patents, we concluded that these patents do not apply to our business and so informed Hitachi. As of July 31, 2012, we have received no further communication from Hitachi regarding the licensing of patents.

Bear Creek Technologies, Inc. On February 22, 2011, Bear Creek Technologies, Inc. (“Bear Creek”) filed a lawsuit against Vonage Holdings Corp., Vonage America, Inc., and Vonage Marketing LLC in the United States District Court for the Eastern District of Virginia (Norfolk Division) alleging that Vonage's products and services are covered by United States Patent No. 7,899,722, entitled “System for Interconnecting Standard Telephony Communications Equipment to Internet Protocol Networks” (the “722 Patent”). The suit also named numerous other defendants, including Verizon Communications, Inc., Comcast Corporation, Time-Warner Cable, Inc., AT&T, Inc., and T-Mobile USA Inc. On April 26, 2011, Bear Creek amended its complaint adding several defendants, dropping Vonage Communications (a non-existent entity) from the suit, and adding allegations of induced infringement and willful infringement. On May 9, 2011, Vonage filed a Motion to Sever Plaintiff's Claims against the Vonage entities and transfer them to New Jersey. On May 27, 2011, Vonage filed a Motion to Dismiss Bear Creek's claims of induced and willful infringement. Subsequently, other defendants filed similar motions to dismiss and sever and transfer. A hearing on the motions was held on August 12, 2011. On August 17, 2011, the Court dismissed Bear Creek's case against the Vonage entities, as well as all the other defendants, except for one defendant. Later, on August 17, 2011, Bear Creek re-filed its complaint concerning the '722 Patent in the United States District Court for the District of Delaware against the same Vonage entities. In its Delaware complaint, Bear Creek alleges that Vonage is infringing one or more claims of the '722 Patent.  In addition, Bear Creek alleges that Vonage is contributing to and inducing infringement of one or more claims of the '722 Patent. On September 28, 2011, Vonage filed a motion to dismiss Bear Creek's claims for induced, contributory, and willful inducement. The motion is now fully briefed, but has not been ruled upon. On January 25, 2012, Bear Creek filed a motion with the United States Judicial Panel on Multidistrict Litigation seeking to transfer and consolidate its litigation against Vonage with thirteen separate actions Bear Creek filed in the U.S. District Courts for Delaware and the Eastern District of Virginia. On April 26, 2012, the United States Patent and Trademark Office granted the request of a third-party to reexamine the asserted '722 patent and issued an initial Office Action rejecting all of the '722 patent claims. On May 2, 2012, the Multidistrict Litigation Panel granted Bear Creek's motion and ordered the coordination or consolidation for pretrial proceedings of all fourteen actions in the U.S. District Court for the District of Delaware. No case schedule has been set by the Court.

GTZM Technology Ventures Ltd. On September 8, 2011, GTZM Technology Ventures Ltd. (“GTZM”) filed a lawsuit against Vonage Holdings Corp., Vonage America Inc. and Vonage Marketing LLC in the United States District Court for the District of Delaware alleging that Vonage's products and services are covered by United States Patent No. 5,455,859, entitled “Telephone Handset Interface for Device Having Audio Input”. The suit also named numerous other defendants, including Comcast Corporation, Cox Communications, Inc. and Time Warner Cable. On October 25, 2011, Vonage filed a Motion to Sever GTZM's claims against the Vonage entities from GTZM's claims against the other defendants. Shortly before the June 7, 2012 oral argument on this motion, GTZM agreed to sever its claims against Vonage from those against the remaining defendants for trial in exchange for Vonage's agreement to consolidate pretrial proceedings.  The parties submitted a stipulation formalizing this agreement which was entered by the Court on July 26, 2012.  GTZM filed a First Amended Complaint on November 2, 2011. Vonage filed its answer to GTZM's First Amended Complaint on December 6, 2011. On March 2, 2012, the Court issued a scheduling order. Discovery is ongoing in this matter.

From time to time, in addition to those identified above, we are subject to legal proceedings, claims, investigations, and proceedings in the ordinary course of business, including claims of alleged infringement of third-party patents and other intellectual property rights, commercial, employment, and other matters. From time to time we receive letters or other communications from third parties initiating an opportunity for us to obtain patent licenses that might be relevant to our business or alleging that our services infringe upon third party patents or other intellectual property. In accordance with generally accepted accounting principles, we make a provision for a liability when it is both probable that a liability has been incurred and the amount of the loss or range of loss can be reasonably estimated. These provisions, if any, are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case. Litigation is inherently unpredictable. We believe that we have valid defenses with respect to the legal matters pending against us and are

21

VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

vigorously defending these matters. Given the uncertainty surrounding litigation and our inability to assess the likelihood of a favorable or unfavorable outcome in the above noted matters, it is possible that the resolution of one or more of these matters could have a material adverse effect on our consolidated financial position, cash flows or results of operations.

Regulation

Telephony services are subject to a broad spectrum of state and federal regulations. Because of the uncertainty over whether Voice over Internet Protocol (“VoIP”) should be treated as a telecommunications or information service, we have been involved in a substantial amount of state and federal regulatory activity. Implementation and interpretation of the existing laws and regulations is ongoing and is subject to litigation by various federal and state agencies and courts. Due to the uncertainty over the regulatory classification of VoIP service, there can be no assurance that we will not be subject to new regulations or existing regulations under new interpretations, and that such change would not introduce material additional costs to our business.

Federal – CALEA

On August 5, 2005, the Federal Communications Commission (the “FCC”) released an Order extending the obligations of the Communications Assistance for Law Enforcement Act (“CALEA”) to interconnected VoIP providers. Under CALEA, telecommunications carriers must assist law enforcement in executing electronic surveillance, which includes the capability to provide call content and call-identifying information to a local enforcement agency, or LEA, pursuant to a court order or other lawful authorization.

The FCC required all interconnected VoIP providers to become fully CALEA compliant by May 14, 2007. Vonage has tested with a federal law enforcement agency and implemented a trusted third party CALEA solution to meet this requirement.  We could be subject to an enforcement action in the future in the event the government took the position that we were not in compliance with CALEA. 

Federal – Local Number Portability

On May 13, 2009, the FCC adopted an order that reduced to one business day the amount of time that an interconnected VoIP provider such as us have to port a telephone number to another provider. If we, or third parties we rely upon for porting, have difficulty executing the new one-day porting requirement, we could be subject to FCC enforcement action.

Federal – Net Neutrality

Clear and enforceable net neutrality rules would make it more difficult for broadband Internet service providers to block or discriminate against Vonage service. Also explicitly applying net neutrality rules to wireless broadband Internet service could create greater opportunities for VoIP applications that run on wireless broadband Internet service. In October 2009, the FCC proposed the adoption of enforceable net neutrality rules for both wired and wireless broadband Internet service providers. The proposed rules would prohibit wired and wireless broadband Internet service providers from blocking or hindering lawful content, applications, or services and from unreasonably discriminating when transmitting lawful network traffic. In addition, broadband Internet service providers would have to publicly disclose certain information about their network management practices. In December 2010, the FCC adopted enforceable net neutrality rules based on its October 2009 proposal. All of the proposed rules in the October 2009 proposal applied to wired broadband Internet providers. The FCC applied some but not all of the proposed rules to wireless broadband service. Wireless broadband Internet services providers are prohibited from blocking or hindering voice or video applications that compete with the broadband Internet service provider's voice or video services. Wireless providers are also subject to transparency requirements, but they are not subject to the prohibition on unreasonable discrimination that applies to wired broadband Internet services providers. Final rules were filed in the Federal Register in September 2011. Shortly thereafter, a number of parties filed appeals of the rules in various federal circuit courts; some alleging that the FCC lacks authority to apply net neutrality rules to broadband service providers and some alleging that the rules did not go far enough. The D.C. Circuit Court of Appeals was selected by lottery to decide the appeals. The appeals are pending.

Federal – Intercarrier Compensation

On February 9, 2011, the FCC released a Notice of Proposed Rulemaking on reforming universal service and the intercarrier compensation (“ICC”) system that governs payments between telecommunications carriers primarily for terminating traffic. In particular, the FCC indicated that it has never determined the ICC obligations for VoIP service and sought comment on a number of proposals for how VoIP should be treated in the ICC system. The FCC's adoption of an ICC proposal will impact Vonage's costs

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VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

for telecommunications services. On October 27, 2011, the FCC adopted an order reforming universal service and ICC. The FCC order provides that VoIP originated calls will be subject to interstate access charges for long distance calls and reciprocal compensation for local calls that terminate to the public switched telephone network (“PSTN”). It also subjected PSTN originated traffic directed to VoIP subscribers to similar ICC obligations. The termination charges for all traffic, including VoIP originated traffic, will transition over several years to a bill and keep arrangement (i.e., no termination charges). Numerous parties filed appeals of the FCC order in multiple federal circuit courts of appeal. The 10th Circuit Court of Appeals was selected by lottery to decide the appeals. The appeals are pending.

Federal - Universal Service Contribution Reform

On April 30, 2012, the FCC released a Further Notice of Proposed Rulemaking on reforming federal universal service fund (“USF”) contributions. Currently USF contributions are assessed on the interstate and international revenue of traditional telephone carriers and interconnected VoIP providers like Vonage. The level of USF assessments on these providers has been going up over time because of decreases in the revenue subject to assessment due to substitution of non-assessable services such as non-interconnected VoIP services. If the FCC does reform USF contributions, it is likely that Vonage's contribution burden will decline.

State Telecommunications Regulation

In general, the focus of interconnected VoIP telecommunications regulation is at the federal level. On November 12, 2004, the FCC issued a declaratory ruling providing that our service is subject to federal regulation and preempted the Minnesota Public Utilities Commission from imposing certain of its regulations on us. The FCC's decision was based on its conclusion that our service is interstate in nature and cannot be separated into interstate and intrastate components. On March 21, 2007, the United States Court of Appeals for the 8th Circuit affirmed the FCC's declaratory ruling preempting state regulation of our service. The 8th Circuit found that it is impossible for us to separate our interstate traffic from our intrastate traffic because of the nomadic nature of the service. As a result, the 8th Circuit held that it was reasonable for the FCC to preempt state regulation of our service. The 8th Circuit was clear, however, that the preemptive effect of the FCC's declaratory ruling may be reexamined if technological advances allow for the separation of interstate and intrastate components of the nomadic VoIP service. Therefore, the preemption of state authority over our service under this ruling generally hinges on the inability to separate the interstate and intrastate components of the service.

While this ruling does not exempt us from all state oversight of our service, it effectively prevents state telecommunications regulators from imposing certain burdensome and inconsistent market entry requirements and certain other state utility rules and regulations on our service. State regulators continue to probe the limits of federal preemption in their attempts to apply state telecommunications regulation to interconnected VoIP service. On July 16, 2009, the Nebraska Public Service Commission and the Kansas Corporation Commission filed a petition with the FCC seeking a declaratory ruling or, alternatively, adoption of a rule declaring that state authorities may apply universal service funding requirements to nomadic VoIP providers. We participated in the FCC proceedings on the petition. On November 5, 2010, the FCC issued a declaratory ruling that allowed states to assess state USF on nomadic VoIP providers on a going forward basis provided that the states comply with certain conditions to ensure that imposing state USF does not conflict with federal law or policy. We expect that state public utility commissions and state legislators will continue their attempts to apply state telecommunications regulations to nomadic VoIP service.

Stand-by Letters of Credit

We had stand-by letters of credit totaling $5,839 and $6,836, as of June 30, 2012 and December 31, 2011, respectively.

End-User Commitments

We are obligated to provide telephone services to our registered end-users. The costs related to the potential utilization of minutes sold are expensed as incurred. Our obligation to provide this service is dependent on the proper functioning of systems controlled by third-party service providers. We do not have a contractual service relationship with some of these providers.

Vendor Commitments

We have committed to an international partnership with a foreign vendor. We have committed to pay this vendor approximately $500 in 2012, $800 annually in 2013 through 2016, and $300 in 2017, respectively.

We have purchased a software license from a vendor. We have committed to pay this vendor approximately $200 in 2012, $400 in 2013 and 2014, and $200 in 2015, respectively.

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VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

(Unaudited)

State and Municipal Taxes

In accordance with generally accepted accounting principles, we make a provision for a liability for taxes when it is both probable that a liability has been incurred and the amount of the liability or range of liability can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case. For a period of time, we did not collect or remit state or municipal taxes (such as sales, excise, utility, use, and ad valorem taxes), fees or surcharges (“Taxes”) on the charges to our customers for our services, except that we historically complied with the New Jersey sales tax. We have received inquiries or demands from a number of state and municipal taxing and 911 agencies seeking payment of Taxes that are applied to or collected from customers of providers of traditional public switched telephone network services. Although we have consistently maintained that these Taxes do not apply to our service for a variety of reasons depending on the statute or rule that establishes such obligations, a number of states have changed their statutes to expressly include VoIP and we are now collecting and remitting sales taxes in those states. In addition, many states address how VoIP providers should contribute to support public safety agencies, and in those states we remit fees to the appropriate state agencies. We could also be contacted by state or municipal taxing and 911 agencies regarding Taxes that do explicitly apply to VoIP and these agencies could seek retroactive payment of Taxes. As such, we have a reserve of $1,706 as of June 30, 2012 as our best estimate of the potential tax exposure for any retroactive assessment. We believe the maximum estimated exposure for retroactive assessments is approximately $4,000 as of June 30, 2012.

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

You should read the following discussion together with our consolidated financial statements and the related notes included elsewhere in this Form 10-Q and our audited financial statements included in our Annual Report on Form 10-K. This discussion contains forward-looking statements. These forward-looking statements are based on information available at the time the statements are made and/or management’s belief as of that time with respect to future events and involve risks and uncertainties that could cause actual results and outcomes to be materially different. Important factors that could cause such differences include but are not limited to: the competition we face; our ability to adapt to rapid changes in the market for voice and messaging services; our ability to retain customers and attract new customers; our ability to establish and expand strategic alliances; our dependence on third party facilities, equipment, systems and services; system disruptions or flaws in our technology and systems; intellectual property and other litigation that have been and may be brought against us; failure to protect our trademarks and internally developed software; our ability to obtain or maintain relevant intellectual property licenses; results of regulatory inquiries into our business practices; uncertainties relating to regulation of VoIP services; increased governmental regulation, currency restrictions, and other restraints and burdensome taxes and risks incident to foreign operations; our dependence upon key personnel; our history of net losses and ability to achieve consistent profitability in the future; fraudulent use of our name or services; our ability to maintain data security; security breaches and other compromises of information security; our dependence on our customers' existing broadband connections; differences between our service and traditional phone services, including our 911 service; any reinstatement of holdbacks by our vendors; our ability to obtain additional financing if required; restrictions in our debt agreements that may limit our operating flexibility; the Company's available capital resources and other financial and operational performance which may cause the Company not to make share repurchases as currently anticipated or to commence or suspend such repurchases from time to time without prior notice; and other factors that are set forth in the “Risk Factors” in our Annual Report on Form 10-K, in our Quarterly Reports on Form 10-Q and in our Current Reports on Form 8-K. While we may elect to update forward-looking statements at some point in the future, we specifically disclaim any obligation to do so, and therefore, you should not rely on these forward-looking statements as representing our views as of any date subsequent to the date this Form 10-Q is filed with the Securities and Exchange Commission.

Financial Information Presentation

For the financial information discussed in this Quarterly Report on Form 10-Q, other than per share and per line amounts, dollar amounts are presented in thousands, except where noted. All trademarks are the property of their owners.

Overview

We are a leading provider of communications services connecting people through cloud-connected devices worldwide. We rely heavily on our network, which is a flexible, scalable Session Initiation Protocol (SIP) based Voice over Internet Protocol, or VoIP, network. This platform enables a user via a single “identity,” either a number or user name, to access and utilize services and features regardless of how they are connected to the Internet, including over 3G, 4G, Cable, or DSL broadband networks. This technology enables us to offer our customers attractively priced voice and messaging services and other features around the world.

In 2009, we shifted our primary emphasis from the domestic home phone replacement market to the international long distance market. With Vonage World we offer unlimited calling domestically and to more than 60 countries, including India, Mexico, China, and Pakistan, for a flat monthly rate. We believe the value and convenience provided by Vonage World is particularly appealing to international long distance callers compared to offers from our competitors.

In addition to our landline telephony business, we are leveraging our technology to offer services and applications for mobile and other connected devices to address large existing markets. We introduced our first mobile offering in late 2009 and have continued to build upon our mobile services strategy with two product introductions in mid-2011. In early 2012, we introduced Vonage Mobile, our all-in-one mobile application that provides free calling and messaging between users who have the application, as well as low-cost international calling to more than 200 countries to any other phone. In addition, calls by users of the mobile application to Vonage home or business lines are also free. This mobile application works over WiFi, 3G and 4G and in more than 90 countries worldwide. Vonage Mobile consolidates the best features of our prior applications, while adding important functionality, better value, and improved ease of use. Vonage Mobile users can instantly add calling credit from within the application through iTunes or the Android Market for calls to users without the application. Vonage Mobile uses the phone's existing mobile number and contact list, eliminating the need for unique user names and duplicate identities for contacts and allowing users to build a free global calling and messaging network from their existing contacts using the application's multiple invitation system.

We had approximately 2.4 million subscriber lines for broadband telephone replacement services as of June 30, 2012. We bill customers in the United States, Canada, and the United Kingdom. Customers in the United States represented 94% of our subscriber lines at June 30, 2012.

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Recent Developments

Termination of License and Managed Services Agreement

In 2009, the Company initiated a broad program to transform its IT infrastructure to better suit the needs of the business.  One component of that transformation was the development and implementation of a new billing and order management system. To that end, the Company entered into a License and Managed Services Agreement with Amdocs, dated as of December 23, 2009, as modified by the First Amending Agreement dated December 22, 2010 (the “License Agreement”), under which Amdocs was to develop and license software and provide enhanced billing and order management services to the Company.

As previously disclosed, we experienced delays and incremental costs during the course of the development and implementation of the new billing and ordering system and the transition of customers to the system. Concurrently, we made significant progress in other areas of our IT transformation, including the enhancement of our existing systems, application stability, improved data analytics to guide our business decision-making, and enhanced capability to quickly solve customer trouble tickets. Substantial improvements were also made to our business environment by upgrading our customer and billing databases. We have also implemented virtualization technology for our IT enterprise applications and cloud computing for our call processing network. The cumulative result of these changes is a substantially improved IT infrastructure. 

We conducted discussions with Amdocs to resolve the issues associated with the billing and ordering system. Based on these discussions, and after our consideration of the progress made improving our overall IT infrastructure, the incremental time and costs to develop and implement the Amdocs system, as well as the expected reduction in capital expenditures, in June 2012 we and Amdocs determined that terminating the program was in the best interest of both parties. On July 30, 2012, we entered into a Settlement Agreement with Amdocs terminating the License Agreement. As a result, we determined that a write-off of our investment in the system of $25,262, net of settlement amounts to the Company, was required in the second quarter of 2012. This charge is recorded as loss from abandonment of software assets in the statement of operations. While we did not realize the benefits expected from the new billing and order management system, we believe that the other substantial improvements to our IT infrastructure that have been achieved, in combination with our planned capital expenditures, leaves us well positioned to support our existing and anticipated products and services.

Share Repurchase

On July 25, 2012, our Board of Directors authorized a program to repurchase up to $50,000 of Vonage common stock through December 31, 2013. The specific timing and amount of repurchases will vary based on available capital resources and other financial and operational performance, market conditions, securities law limitations, and other factors. The repurchases will be made using our cash resources. The repurchase program may be commenced, suspended or discontinued at any time without prior notice. In any period, cash used in financing activities related to common stock repurchased may differ from the comparable change in stockholders' equity, reflecting timing differences between the recognition of share repurchase transactions and their settlement for cash.

Trends and Key Operating Data

A number of trends have a significant effect on our results of operations and are important to an understanding of our financial statements.

Broadband adoption. The number of United States households with broadband Internet access has grown significantly. On March 16, 2010, the Federal Communications Commission (“FCC”) released its National Broadband Plan, which seeks, through supporting broadband deployment and programs, to encourage broadband adoption for the approximately 100 million United States residents who do not have broadband at home. We expect the trend of greater broadband adoption to continue. We benefit from this trend because our service requires a broadband Internet connection and our potential addressable market increases as broadband adoption increases.

Competitive landscape. We face intense competition from traditional telephone companies, wireless companies, cable companies, and alternative voice communication providers. Most traditional wireline and wireless telephone service providers and cable companies are substantially larger and better capitalized than we are and have the advantage of a large existing customer base. In addition, because our competitors provide other services, they often choose to offer VoIP services or other voice services as part of a bundle that includes other products, such as video, high speed Internet access, and wireless telephone service, which we do not offer. In addition, such competitors may in the future require new customers or existing customers making changes to their service to purchase voice services when purchasing high speed Internet access. Further, as wireless providers offer more minutes at lower prices, better coverage, and companion landline alternative services, their services have become more attractive to households as a replacement for wireline service. We also compete against alternative voice communication providers, such as magicJack, Skype, and Google Voice. Some of these service providers have chosen to sacrifice telephony revenue in order to gain

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market share and have offered their services at low prices or for free. As we continue to introduce applications that integrate different forms of voice and messaging services over multiple devices, we are facing competition from emerging competitors focused on similar integration, as well as from alternative voice communication providers. In addition, our competitors have partnered and may in the future partner with other competitors to offer products and services, leveraging their collective competitive positions. We also are subject to the risk of future disruptive technologies. In connection with our increasing emphasis on the international long distance market, we face competition from low-cost international calling cards and VoIP providers in addition to traditional telephone companies, cable companies, and wireless companies.

Regulation. Our business has developed in a relatively lightly regulated environment. The United States and other countries, however, are examining how VoIP services should be regulated. The November 2010 order by the FCC in response to a request by Kansas and Nebraska that permits states to impose state universal service fund obligations on VoIP service, discussed in Note 6 to our financial statements, is an example of efforts by regulators to determine how VoIP service fits into the telecommunications regulatory landscape. In addition to regulatory matters that directly address VoIP, a number of other regulatory initiatives could impact our business. One such regulatory initiative is net neutrality. In December 2010, the FCC adopted a revised set of net neutrality rules for broadband Internet service providers. These rules make it more difficult for broadband Internet service providers to block or discriminate against Vonage service. Several broadband Internet service providers have filed appeals of the FCC's new rules at the D.C. Circuit Court of Appeals alleging that the FCC lacks authority to apply its rules to broadband Internet service providers. In addition, on February 9, 2011, the FCC released a Notice of Proposed Rulemaking on reforming universal service and the intercarrier compensation (“ICC”) system that governs payments between telecommunications carriers primarily for terminating traffic. The FCC's adoption of an ICC proposal will impact Vonage's costs for telecommunications services. On October 27, 2011, the FCC adopted an order reforming universal service and ICC. The FCC order provides that VoIP originated calls will be subject to interstate access charges for long distance calls and reciprocal compensation for local calls that terminate to the public switched telephone network (“PSTN”). The termination charges for all traffic, including VoIP originated traffic, will transition over several years to a bill and keep arrangement (i.e., no termination charges). We believe that the order would positively impact our costs over time.

The table below includes key operating data that our management uses to measure the growth and operating performance of our business:

	Three Months Ended						Six Months Ended
	June 30,						June 30,
	2012			2011			2012			2011
Gross subscriber line additions	163,349			158,004			328,803			333,392
Change in net subscriber lines	(64		)	(10,568		)	(18,803		)	(7,223		)
Subscriber lines (at period end)	2,356,084			2,397,660			2,356,084			2,397,660
Average monthly customer churn	2.5		%	2.5		%	2.7		%	2.5		%
Average monthly operating revenues per line	$	29.98		$	30.28		$	30.14		$	30.41
Average monthly direct cost of telephony services per line	$	8.23		$	8.03		$	8.44		$	8.20
Marketing costs per gross subscriber line addition	$	336.43		$	330.44		$	329.61		$	304.79
Employees (excluding temporary help) (at period end)	988			1,059			988			1,059

Gross subscriber line additions. Gross subscriber line additions for a particular period are calculated by taking the net subscriber line additions during that particular period and adding to that the number of subscriber lines that terminated during that period. This number does not include subscriber lines both added and terminated during the period, where termination occurred within the first 30 days after activation. The number does include, however, subscriber lines added during the period that are terminated within 30 days of activation but after the end of the period.

Net subscriber line additions. Net subscriber line additions for a particular period reflect the number of subscriber lines at the end of the period, less the number of subscriber lines at the beginning of the period.

Subscriber lines. Our subscriber lines include, as of a particular date, all paid subscriber lines from which a customer can make an outbound telephone call on that date. Our subscriber lines include fax lines including fax lines bundled with subscriber lines in our small office home office calling plans and soft phones but do not include our virtual phone numbers or toll free numbers, which only allow inbound telephone calls to customers. Subscriber lines decreased from 2,397,660 as of June 30, 2011 to 2,356,084 as of June 30, 2012. For the three months ended June 30, 2012, we added 163,349 subscriber lines. We believe that the decrease in our subscriber lines from the prior year was primarily due to increasing competition, particularly from cable companies and alternative voice communication providers.

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Average monthly customer churn. Average monthly customer churn for a particular period is calculated by dividing the number of customers that terminated during that period by the simple average number of customers during the period, and dividing the result by the number of months in the period. The simple average number of customers during the period is the number of customers on the first day of the period, plus the number of customers on the last day of the period, divided by two. Terminations, as used in the calculation of churn statistics, do not include customers terminated during the period if termination occurred within the first 30 days after activation. Our average monthly customer churn remained the same at 2.5% for the three months ended June 30, 2012 and June 30, 2011, respectively. We monitor churn on a daily basis and use it as an indicator of the level of customer satisfaction. Other companies may calculate churn differently, and their churn data may not be directly comparable to ours. Customers who have been with us for a year or more tend to have a lower churn rate than customers who have not. Our churn will fluctuate over time due to economic conditions, competitive pressures, marketplace perception of our services, and our ability to provide high quality customer care and network quality and add future innovative products and services.

Average monthly revenues per line. Average monthly revenues per line for a particular period is calculated by dividing our revenues for that period by the simple average number of subscriber lines for the period, and dividing the result by the number of months in the period. The simple average number of subscriber lines for the period is the number of subscriber lines on the first day of the period, plus the number of subscriber lines on the last day of the period, divided by two. Our average monthly revenues per line decreased slightly to $29.98 for the three months ended June 30, 2012 compared to $30.28 for the three months ended June 30, 2011 due primarily to the change in plan mix and lower activation fee revenue. We expect slight downward pressure on average monthly revenue per user in the third quarter due to changes in plan mix but expect selected pricing actions and higher priced rate plans in the fourth quarter may offset this downward pressure.

Average monthly direct cost of telephony services per line. Average monthly direct cost of telephony services per line for a particular period is calculated by dividing our direct cost of telephony services for that period by the simple average number of subscriber lines for the period, and dividing the result by the number of months in the period. We use the average monthly direct cost of telephony services per line to evaluate how effective we are at managing our costs of providing service. Our average monthly direct cost of telephony services per line increased to $8.23 for the three months ended June 30, 2012 compared to $8.03 for the three months ended June 30, 2011, due primarily to the increase in international calling by our growing base of Vonage World customers and the increase in regulatory fees, offset by the decrease in domestic termination costs due to a lower customer base and more favorable rates negotiated with our service providers. In addition, there is a decrease in our network costs and in our E-911 costs. Direct cost of telephony services both overall and on a per line basis is expected to increase in 2012. The drivers of this increase are increased international calling by our growing base of Vonage World customers partially offset by intelligent call routing and peering relationships we are implementing.

Marketing cost per gross subscriber line addition. Marketing cost per gross subscriber line addition is calculated by dividing our marketing expense for a particular period by the number of gross subscriber line additions during the period. Marketing expense does not include the cost of certain customer acquisition activities, such as rebates and promotions, which are accounted for as an offset to revenues, or customer equipment subsidies, which are accounted for as direct cost of goods sold. As a result, it does not represent the full cost to us of obtaining a new customer. Our marketing cost per gross subscriber line addition was $336.43 for the three months ended June 30, 2012 and $330.44 for the three months ended June 30, 2011. The increase resulted from incremental media pricing due to seasonality and expenditures associated with the market test of our low-priced domestic offer.

Employees. Employees represent the number of personnel that are on our payroll and exclude temporary or outsourced labor.

Revenues

Revenues consists of telephony services revenue and customer equipment and shipping revenue. Substantially all of our revenues are telephony services revenue. In the United States, we offer domestic and international rate plans to meet the needs of our customers, including a variety of residential plans, mobile plans, and small office and home office calling plans. The “Vonage World” plan, now available in the United States and Canada, offers unlimited calling across the United States and Puerto Rico, unlimited international calling to over 60 countries including India, Mexico, China and Pakistan, subject to certain restrictions, and free voicemail to text messages with Vonage Visual Voicemail. Each of our unlimited plans other than Vonage World offers unlimited domestic calling as well as unlimited calling to Puerto Rico, Canada, and selected European countries, subject to certain restrictions. Each of our basic plans offers a limited number of domestic calling minutes per month. We offer similar plans in Canada and the United Kingdom. Under our basic plans, we charge on a per minute basis when the number of domestic calling minutes included in the plan is exceeded for a particular month. International calls (except for calls to Puerto Rico, Canada and certain European countries under our unlimited plans and a variety of countries under international calling plans and Vonage World) are charged on a per minute basis. These per minute fees are not included in our monthly subscription fees.

In addition to our landline telephony business, we are leveraging our technology to offer services and applications for mobile and other connected devices to address large existing markets. We introduced our first mobile offering in late 2009 and in early

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2012 we introduced Vonage Mobile, our all-in-one mobile application that provides free calling and messaging between users who have the application, as well as traditional paid international calling to any other phone. This mobile application works over WiFi, 3G and 4G and in more than 90 countries worldwide. The application consolidates the best features of our prior applications, while adding important functionality, better value and improved ease of use including direct payment through iTunes.

We derive most of our telephony services revenue from monthly subscription fees that we charge our customers under our service plans. We also offer residential fax service, virtual phone numbers, toll free numbers and other services, and charge an additional monthly fee for each service. One business fax line is included with each of our two small office and home office plans, but we charge monthly fees for additional business fax lines. We automatically charge these fees to our customers’ credit cards, debit cards, or electronic check payments (“ECP”), monthly in advance. We also automatically charge the per minute fees not included in our monthly subscription fees to our customers’ credit cards, debit cards or ECP monthly in arrears unless they exceed a certain dollar threshold, in which case they are charged immediately.

By collecting monthly subscription fees in advance and certain other charges immediately after they are incurred, we are able to reduce the amount of accounts receivable that we have outstanding, thus allowing us to have lower working capital requirements. Collecting in this manner also helps us mitigate bad debt losses, which are recorded as a reduction to revenue. If a customer’s credit card, debit card or ECP is declined, we generally suspend international calling capabilities as well as the customer’s ability to incur domestic usage charges in excess of their plan minutes. Historically, in most cases, we are able to correct the problem with the customer within the current monthly billing cycle. If the customer’s credit card, debit card or ECP could not be successfully processed during three billing cycles (i.e., the current and two subsequent monthly billing cycles), we terminate the account.

In the United States, we charge regulatory, compliance, E-911, and intellectual property-related recovery fees on a monthly basis to defray costs, and to cover taxes that we are charged by the suppliers of telecommunications services. In addition, we recognize revenue on a gross basis for contributions to the Federal Universal Service Fund (“USF”) and related fees. All other taxes are recorded on a net basis.

In addition, historically, we charged a disconnect fee for customers who terminated their service plan within the first twelve months of service. Disconnect fees are recorded as revenue and are recognized at the time the customer terminates service. Beginning in September 2010, we eliminated the disconnect fee for new customers. In February of 2012 we re-introduced service agreements as an option for new customers.

Telephony services revenue is offset by the cost of certain customer acquisition activities, such as rebates and promotions.

Customer equipment and shipping revenue consists of revenue from sales of customer equipment to our wholesalers or directly to customers and retailers. In addition, customer equipment and shipping revenue includes the fees, when collected, that we charge our customers for shipping any equipment to them.

Operating Expenses

Operating expenses consist of direct cost of telephony services, royalties, direct cost of goods sold, selling, general and administrative expense, marketing expense, and depreciation and amortization.

Direct cost of telephony services. Direct cost of telephony services primarily consists of fees that we pay to third parties on an ongoing basis in order to provide our services. These fees include:

• Access charges that we pay to other telephone companies to terminate domestic and international calls on the public switched telephone network. These costs represented approximately 48% and 49% of our total direct cost of telephony services for the three months ended June 30, 2012 and 2011, respectively, with a portion of these payments ultimately being made to incumbent telephone companies. When a Vonage subscriber calls another Vonage subscriber, we do not pay an access charge.

• The cost of leasing Internet transit services from multiple Internet service providers. This Internet connectivity is used to carry VoIP session initiation signaling and packetized audio media between our subscribers and our regional data centers.

• The cost of leasing from other telephone companies the telephone numbers that we provide to our customers. We lease these telephone numbers on a monthly basis.

• The cost of co-locating our regional data connection point equipment in third-party facilities owned by other telephone companies, Internet service providers or collocation facility providers.

• The cost of providing local number portability, which allows customers to move their existing telephone numbers from another provider to our service. Only regulated telecommunications providers have access to the centralized

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number databases that facilitate this process. Because we are not a regulated telecommunications provider, we must pay other telecommunications providers to process our local number portability requests.

• The cost of complying with FCC regulations regarding VoIP emergency services, which require us to provide enhanced emergency dialing capabilities to transmit 911 calls for all of our customers.

• Taxes that we pay on our purchase of telecommunications services from our suppliers or imposed by government agencies such as Federal USF and related fees.

Direct cost of goods sold. Direct cost of goods sold primarily consists of costs that we incur when a customer first subscribes to our service. These costs include:

• The cost of the equipment that we provide to customers who subscribe to our service through our direct sales channel in excess of activation fees when an activation fee is collected. The remaining cost of customer equipment is deferred up to the activation fee collected and amortized over the estimated average customer life.

• The cost of the equipment that we sell directly to retailers.

• The cost of shipping and handling for customer equipment, together with the installation manual, that we ship to customers.

• The cost of certain products or services that we give customers as promotions.

Selling, general and administrative expense. Selling, general and administrative expense includes:

• Compensation and benefit costs for all employees, which is the largest component of selling, general and administrative expense and includes customer care, research and development, network engineering and operations, sales and marketing, executive, legal, finance, and human resources personnel.

• Share-based expense related to share-based awards to employees, directors, and consultants.

• Outsourced labor related to customer care, kiosk and events sales teams, and retail support activities.

• Product awareness advertising.

• Transaction fees paid to credit card, debit card, and ECP companies and other third party billers such as iTunes, which may include a per transaction charge in addition to a percent of billings charge.

• Rent and related expenses.

• Professional fees for legal, accounting, tax, public relations, lobbying, and development activities.

• Litigation settlements.

Marketing expense. Marketing expense includes:

• Advertising costs, which comprise a majority of our marketing expense and include online, television, direct mail, alternative media, promotions, sponsorships, and inbound and outbound telemarketing.

• Creative and production costs.

• The costs to serve and track our online advertising.

• Certain amounts we pay to retailers for activation commissions.

• The cost associated with our customer referral program.

Depreciation and amortization expenses. Depreciation and amortization expenses include:

• Depreciation of our network equipment, furniture and fixtures, and employee computer equipment.

• Amortization of leasehold improvements and purchased and developed software.

• Amortization of intangible assets (patents and trademarks).

• Loss on disposal or impairment of property and equipment.

Loss from abandonment of software assets. Loss from abandonment of software assets include:

• Impairment of investment in software assets.

Other Income (Expense)

Other Income (Expense) includes:

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• Interest income on cash and cash equivalents.

• Interest expense on notes payable, patent litigation judgments and settlements and capital leases.

• Amortization of debt related costs.

• Accretion of notes.

• Realized and unrealized gains (losses) on foreign currency.

• Gain (loss) on extinguishment of notes.

• Change in fair value of embedded features within stock warrant.

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Results of Operations

The following table sets forth, as a percentage of consolidated operating revenues, our consolidated statement of operations for the periods indicated:

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Revenues	100	%	100	%	100	%	100	%
Operating Expenses:
Direct cost of telephony services (excluding depreciation and amortization)	27		27		28		27
Direct cost of goods sold	4		4		5		5
Selling, general and administrative	28		27		28		27
Marketing	26		24		25		23
Depreciation and amortization	4		4		4		4
Loss from abandonment of software assets	12		—		6		—
	101		86		96		86
(Loss) income from operations	(1	)	14		4		14
Other Income (Expense):
Interest income	—		—		—		—
Interest expense	(1	)	(3	)	(1	)	(3	)
Change in fair value of stock warrant	—		—		—		—
Loss on extinguishment of notes	—		(1	)	—		(1	)
Other income (expense), net	—		—		—		—
	(1	)	(4	)	(1	)	(4	)
(Loss) income before income tax benefit (expense)	(2	)	10		3		10
Income tax benefit (expense)	—		—		(1	)	—
Net (loss) income	(2	)%	10	%	2	%	10	%

Summary of Results for the Three and Six Months Ended June 30, 2012 and June 30, 2011

Revenues, Direct Cost of Telephony Services and Direct Cost of Good Sold

(in thousands, except percentages)	Three Months Ended									Six Months Ended
	June 30,									June 30,
	2012		2011		Dollar Change			Percent Change		2012		2011		Dollar Change			Percent Change
Revenues	$	211,916	$	218,285	$	(6,369	)	(3	)%	$	427,819	$	438,126	$	(10,307	)	(2	)%
Direct cost of telephony services(1)	58,195		57,883		312			1	%	119,818		118,072		1,746			1	%
Direct cost of good sold	9,275		9,865		(590		)	(6	)%	19,121		20,920		(1,799		)	(9	)%
	144,446		150,537		(6,091		)	(4	)%	288,880		299,134		(10,254		)	(3	)%

(1) Excludes depreciation and amortization of $3,929, $3,867, $7,859, $7,991, respectively.

Revenues. For the three months ended June 30, 2012, revenues decreased by $6,369, or 3%, compared to the three months ended June 30, 2011. This was primarily driven by a decrease of $4,253 in monthly subscription fees resulting from a decreased number of subscription lines, which reduced from 2,397,660 at June 30, 2011 to 2,356,084 at June 30, 2012, and changes in plan mix, a decrease in activation fees of $1,064, and an increase in credits issued to subscribers of $143. There was a decrease in additional features revenue of $427 due primarily to customers opting for our Vonage World offering, which now includes directory assistance and voice mail to text, and a decrease in other revenue of $796 due to lower rates from our revenue sharing partners.

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In addition, there was a decrease of $488 in equipment and shipping revenue due to lower direct customer additions and elimination of equipment recovery fees for new customers, and an increase of $78 in bad debt expense. These decreases were offset by an increase in our regulatory fee revenue of $1,066, which includes an increase of $2,597 in USF fees offset by a decrease in regulatory recovery fees and E-911 fees of $1,531, and an increase in fees that we charged for disconnecting our service of $156.

For the six months endedJune 30, 2012, revenues decreased by $10,307, or 2%, compared to the six months endedJune 30, 2011. This was primarily driven by a decrease of $5,635 in monthly subscription fees resulting from a decreased number of subscription lines, which reduced from 2,397,660 at June 30, 2011 to 2,356,084 at June 30, 2012, and changes in plan mix, a decrease in activation fees of $2,462, and an increase in credits issued to subscribers of $511. There was a reduction in international minutes of use revenue of $172 and a decrease in additional features revenue of $905 due primarily to customers opting for our Vonage World offering, which now includes directory assistance and voice mail to text. There was also a decrease in fees that we charged for disconnecting our service of $528 due to elimination of disconnect fees for new customers in September 2010 and a decrease in overage in plan minutes of $619. In addition, there was a decrease of $1,601 in equipment and shipping revenue due to lower direct customer additions and elimination of equipment recovery fees for new customers and a decrease in other revenue of $747 due to lower rates from our revenue sharing partners. These decreases were offset by a decrease of $341 in bad debt expense due to improved customer credit quality and lower non-pay churn, an increase in our regulatory fee revenue of $2,532, which includes an increase of $5,362 in USF fees offset by a decrease in regulatory recovery fees and E-911 fees of $2,830.

Direct cost of telephony services. For the three months ended June 30, 2012 compared to the three months ended June 30, 2011, the increase in direct cost of telephony services of $312, or 1%, was primarily driven by an increased cost of $1,916 from higher international call volume associated with Vonage World, and an increase of USF and related fees imposed by government agencies of $2,952. These increases were partially offset by a decrease in domestic termination costs of $1,949 due to improved termination rates, which are costs that we pay other phone companies for terminating phone calls, and fewer minutes of use and a decrease in our network costs of $2,075, which includes costs for co-locating in other carriers’ facilities, leasing phone numbers, routing calls on the Internet, E-911 costs, and transferring calls to and from the Internet to the public switched telephone network due to improved rates. There was also a decrease in local number portability costs of $288 due to lower rates and a decrease in other costs of $245.

For the six months endedJune 30, 2012 compared to the six months endedJune 30, 2011, the increase in direct cost of telephony services of $1,746, or 1%, was primarily driven by an increased cost of $5,883 from higher international call volume associated with Vonage World and an increased cost of $5,734 for our USF and related fees imposed by government agencies. These increases were partially offset by a decrease in domestic termination costs of $5,351 due to improved termination rates, which are costs that we pay other phone companies for terminating phone calls, and fewer minutes of use and a decrease in our network costs of $3,909, which includes costs for co-locating in other carriers’ facilities, leasing phone numbers, routing calls on the Internet, E-911 costs, and transferring calls to and from the Internet to the public switched telephone network due to improved rates. There was also a decrease in local number portability costs of $473 due to lower rates and a decrease in other costs of $138.

Direct cost of goods sold. For the three months ended June 30, 2012 compared to the three months ended June 30, 2011, the decrease in direct cost of goods sold of $590, or 6%, was primarily due to a decrease in amortization costs on deferred customer equipment of $804 and a decrease in waived activation fees for new customers of $1,114 due to lower direct customer adds. These decreases were offset by an increase in customer equipment costs of $1,288 from our retail expansion started in the second quarter of 2011 and an increase in shipping costs of $39.

For the six months endedJune 30, 2012 compared to the six months endedJune 30, 2011, the decrease in direct cost of goods sold of $1,799, or 9%, was primarily due to a decrease in amortization costs on deferred customer equipment of $1,906, a decrease in waived activation fees for new customers of $1,991 due to lower direct customer adds, and a decrease in shipping costs of $77. These decreases were offset by an increase in customer equipment costs of $2,173 from our retail expansion started in the second quarter of 2011.

Selling, General and Administrative

(in thousands, except percentages)	Three Months Ended									Six Months Ended
	June 30,									June 30,
	2012		2011		Dollar Change			Percent Change		2012		2011		Dollar Change		Percent Change
Selling, general and administrative	$	58,396	$	58,481	$	(85	)	—	%	$	120,231	$	116,724	$	3,507	3	%

Selling, general and administrative. For the three months ended June 30, 2012 compared to the three months ended June 30, 2011, there was an increase in selling, general, and administrative expenses of $85, or 0%. This increase was primarily due to

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higher retail kiosk costs of $295 due to the expansion of event teams, an increase in product awareness advertising of $203 related to our new mobile offering launched in February 2012, and an increase in web hosting cost of $194. There was also an increase in instore support of $317 related to retail expansion, an increase in other costs of $130, and an increase in professional fees of $473. These increases were offset by a decrease in shared based cost of $349, a decrease in credit card fees of $1,085, and a decrease in facility expense of $191.

For the six months endedJune 30, 2012 compared to the six months endedJune 30, 2011, there was an increase in selling, general, and administrative expenses of $3,507, or 3%. This increase was primarily due to higher retail kiosk costs of $1,830 due to the expansion of event teams, an increase in product awareness advertising of $2,147 related to our new mobile offering launched in February 2012, and an increase in professional fees of $446. There was also an increase in web hosting cost of $615, an increase in instore support of $809 related to retail expansion, an increase in other costs of $827, and an increase in settlement costs related to litigation of $95. These increases were offset by a decrease in salary related expense, outsourced temporary labor and severance costs of $570, a decrease in uncollected state and municipal tax expense of $109, and a decrease in credit card fees of $2,148. There was also a decrease in facility expense of $230 and a decrease in shared based cost of $201.

Marketing

(in thousands, except percentages)	Three Months Ended								Six Months Ended
	June 30,								June 30,
	2012		2011		Dollar Change		Percent Change		2012		2011		Dollar Change		Percent Change
Marketing	$	54,956	$	52,211	$	2,745	5	%	$	108,378	$	101,615	$	6,763	7	%

Marketing. For the three months ended June 30, 2012 compared to the three months ended June 30, 2011, the increase in marketing expense of $2,745, or 5%, resulted from incremental media pricing due to seasonality and expenditures associated with the market test of our low-priced domestic offer.

For the six months endedJune 30, 2012 compared to the six months endedJune 30, 2011, the increase in marketing expense of $6,763, or 7%, resulted from increasing our marketing investment in television and retail to reach targeted ethnic segments and incremental media pricing in the second quarter due to seasonality and expenditures associated with the market test of our low-priced domestic offer.

Depreciation and Amortization

(in thousands, except percentages)	Three Months Ended									Six Months Ended
	June 30,									June 30,
	2012		2011		Dollar Change			Percent Change		2012		2011		Dollar Change			Percent Change
Depreciation and amortization	$	8,518	$	8,664	$	(146	)	(2	)%	$	17,162	$	19,730	$	(2,568	)	(13	)%

Depreciation and amortization. The decrease in depreciation and amortization of $146, or 2%, for the three months ended June 30, 2012 compared to the three months ended June 30, 2011, was primarily due to lower depreciation of network equipment, computer hardware, and furniture of $388 and lower software amortization of $69 due to certain projects being fully amortized, offset by an increase in intangible asset amortization of $307 from additional intangible asset acquired during the fourth quarter of 2011.

The decrease in depreciation and amortization of $2,568, or 13%, for the six months endedJune 30, 2012 compared to the six months endedJune 30, 2011, was primarily due to lower depreciation of network equipment, computer hardware, and furniture of $1,101 and lower software amortization of $2,083 due to certain projects being fully amortized, offset by an increase in intangible asset amortization of $615 from additional intangible assets acquired during the fourth quarter of 2011.

Loss from abandonment of software assets

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(in thousands, except percentages)	Three Months Ended							Six Months Ended
	June 30,							June 30,
	2012		2011		Dollar Change		Percent Change	2012		2011		Dollar Change		Percent Change
Loss from abandonment of software assets	$	25,262	$	—	$	25,262	*	$	25,262	$	—	$	25,262	*

Loss from abandonment of software assets. The loss from abandonment of software assets of $25,262 for the three and six months ended June 30, 2012 was due to the write-off of our investment in the Amdocs system, net of settlement amounts to the Company, during the second quarter of 2012.

Other Income (Expense)

(in thousands, except percentages)	Three Months Ended											Six Months Ended
	June 30,											June 30,
	2012			2011			Dollar Change			Percent Change		2012			2011			Dollar Change			Percent Change
Interest income	$	30		$	37		$	(7	)	(19	)%	$	50		$	79		$	(29	)	(37	)%
Interest expense	(1,566		)	(5,588		)	4,022			72	%	(3,317		)	(12,190		)	8,873			73	%
Change in fair value of stock warrant	—			—			—			*		—			(950		)	950			100	%
Loss on extinguishment of notes	—			(3,228		)	3,228			100	%	—			(3,821		)	3,821			100	%
Other income (expense), net	(65		)	44			(109		)	(248	)%	(23		)	42			(65		)	(155	)%
	$	(1,601	)	$	(8,735	)	$	7,134				$	(3,290	)	$	(16,840	)	$	13,550

Interest income. For the three and six months ended June 30, 2012 compared to the three and six months ended June 30, 2011, the interest income was essentially flat.

Interest expense. For the three and six months ended June 30, 2012 compared to the three and six months ended June 30, 2011, the decrease in interest expense was due to lower principal outstanding and the reduced interest rate on our credit facility (the "2011 Credit Facility") entered into in connection with our refinancing in July 2011.

Change in fair value of stock warrant. The change in the fair value of our stock warrant fluctuated with changes in the price of our common stock and was an expense of $950 for the six months endedJune 30, 2011, as the stock warrant was exercised during the three months ended March 31, 2011. An increase in our stock price resulted in expense while a decrease in our stock price resulted in income.

Loss on extinguishment of notes. The loss on extinguishment of notes for the three and six months ended June 30, 2011 was due to the acceleration of unamortized debt discount and debt related costs in connection with prepayments of our 2011 Credit Facility.

Other. For the three and six months ended June 30, 2012 compared to the three and six months ended June 30, 2011, net other income and expense increased by $109.

Provision for Income Taxes

(in thousands, except percentages)	Three Months Ended										Six Months Ended
	June 30,										June 30,
	2012			2011			Dollar Change		Percent Change		2012			2011			Dollar Change			Percent Change
Income tax benefit (expense)	$	947		$	(698	)	$	1,645	236	%	$	(3,976	)	$	(1,364	)	$	(2,612	)	(191	)%
Effective tax rate	22.1		%	3.1		%					27.3		%	3.1		%

Until the fourth quarter of 2011, we recorded a valuation allowance which reduced our net deferred tax assets to zero. In the fourth quarter of 2011, based upon our sustained profitable operating performance over the past three years, excluding certain losses associated with our prior convertible notes and our December 2010 debt refinancing, and our positive outlook for taxable income in the future, our evaluation determined that the benefit resulting from our net deferred tax assets (namely, the net operating

35

loss carry forwards (“NOLs”)) are likely to be usable prior to their expiration. Accordingly, we released the related valuation allowance against our United States and Canada net deferred tax assets, and a portion of the allowance against our state net deferred tax assets as certain NOLs may expire prior to utilization due to shorter utilization periods in certain states, resulting in a one-time non-cash income tax benefit of $325,601 that we recorded in our statement of operations and a corresponding net deferred tax asset of $325,601 that we recorded on our balance sheet on December 31, 2011. Beginning in the first quarter of 2012, we have recognized income tax expense, an expense that had not been recognized prior to the reduction of the valuation allowance.

The effective tax rate is calculated by dividing the income tax expense by income before income tax expense. The effective rate for the three and six months ended June 30, 2012 was less than the federal statutory rate due, in part, to our Canadian operations and certain discrete period items, which primarily consisted of adjustments related to stock compensation, including a non-cash deferred tax adjustment totaling $4,077, for the three and six months ended June 30, 2012, respectively, for certain stock compensation previously considered nondeductible under Section 162(m) of the Internal Revenue Code.  The 2012 estimated annual effective tax rate is expected to approximate 33%, but may fluctuate each quarter due to the timing of other discrete period transactions.

The 2011 provision represents the federal alternative minimum tax and state and local income taxes currently payable.

Net (Loss) Income

(in thousands, except percentages)	Three Months Ended										Six Months Ended
	June 30,										June 30,
	2012			2011		Dollar Change			Percent Change		2012		2011		Dollar Change			Percent Change
Net (loss) income	$	(3,340	)	$	21,748	$	(25,088	)	(115	)%	$	10,581	$	42,861	$	(32,280	)	(75	)%

Net (loss) income. Based on the explanations described above, our net loss of $3,340 for the three months ended June 30, 2012 was $25,088, or 115%, lower than net income of $21,748 for the three months ended June 30, 2011.

Based on the explanations described above, our net income of $10,581 for the six months endedJune 30, 2012 decreased by $32,280, or 75%, from net income of $42,861 for six months endedJune 30, 2011.

Liquidity and Capital Resources

Overview

The following table sets forth a summary of our cash flows for the periods indicated:

	Six Months Ended
	June 30,
	2012			2011
	(in thousands)
Net cash provided by operating activities	$	40,640		$	62,608
Net cash used in investing activities	(12,341		)	(12,417		)
Net cash used in financing activities	(14,615		)	(66,908		)

For the six months endedJune 30, 2012, we generated income from operations. We expect to continue to balance efforts to grow our customer base while consistently achieving operating profitability. To grow our customer base, we continue to make investments in marketing, application development as we seek to launch new services, network quality and expansion, and customer care. Although we believe we will achieve consistent profitability in the future, we ultimately may not be successful and we may not achieve consistent profitability. We believe that cash flow from operations and cash on hand will fund our operations for at least the next twelve months.

July 2011 Financing

On July 29, 2011, we entered into the 2011 Credit Facility consisting of an $85,000 senior secured term loan and a $35,000 revolving credit facility. The co-borrowers under the 2011 Credit Facility are us and Vonage America Inc., our wholly owned subsidiary. Obligations under the 2011 Credit Facility are guaranteed, fully and unconditionally, by our other United States subsidiaries and are secured by substantially all of the assets of each borrower and each of the guarantors.

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Use of Proceeds

We used $100,000 of the net available proceeds of the 2011 Credit Facility, plus $31,000 of cash on hand, to retire all of the debt under our prior credit facility entered into in December 2010 (the "2010 Credit Facility"), including a $1,000 prepayment fee to holders of the 2010 Credit Facility. We also incurred $2,697 of fees in connection with the 2011 Credit Facility, which is amortized to interest expense over the life of the debt using the effective interest method.

Repayments

For the three and six months ended June 30, 2012, we made mandatory repayments of $7,083 and $14,167, respectively, under the senior secured term loan.

2011 Credit Facility Terms

The following description summarizes the material terms of the 2011 Credit Facility:

The loans under the 2011 Credit Facility mature in July 2014. Principal amounts under the 2011 Credit Facility are repayable in quarterly installments of $7,083 for the senior secured term loan. The unused portion of our revolving credit facility incurs a 0.50% commitment fee.

Outstanding amounts under each of the senior secured term loan and the revolving credit facility, at our option, will bear interest at:

• LIBOR (applicable to one-, two-, three- or six-month periods) plus an applicable margin equal to 3.25% if our consolidated leverage ratio is less than 0.75 to 1.00, 3.5% if our consolidated leverage ratio is greater than or equal to 0.75 to 1.00 and less than 1.50 to 1.00, and 3.75% if our consolidated leverage ratio is greater than or equal to 1.50 to 1.00, payable on the last day of each relevant interest period or, if the interest period is longer than three months, each day that is three months after the first day of the interest period, or

• the base rate determined by reference to the highest of (a) the federal funds effective rate from time to time plus 0.50%, (b) the prime rate of JPMorgan Chase Bank, N.A., and (c) the LIBOR rate applicable to one month interest periods plus 1.00%, plus an applicable margin equal to 2.25% if our consolidated leverage ratio is less than 0.75 to 1.00, 2.5% if our consolidated leverage ratio is greater than or equal to 0.75 to 1.00 and less than 1.50 to 1.00, and 2.75% if our consolidated leverage ratio is greater than or equal to 1.50 to 1.00, payable on the last business day of each March, June, September, and December and the maturity date of the 2011 Credit Facility.

The 2011 Credit Facility provides greater flexibility to us in funding acquisitions and restricted payments, such as stock buybacks, than the 2010 Credit Facility.

We may prepay the 2011 Credit Facility at our option at any time without premium or penalty. The 2011 Credit Facility is subject to mandatory prepayments in amounts equal to:

• 100% of the net cash proceeds from any non-ordinary course sale or other disposition of our property and assets for consideration in excess of a certain amount subject to customary reinvestment provisions and certain other exceptions and

• 100% of the net cash proceeds received in connection with other non-ordinary course transaction, including insurance proceeds not otherwise applied to the relevant insurance loss.

Subject to certain restrictions and exceptions, the 2011 Credit Facility permits us to obtain one or more incremental term loans and/or revolving credit facilities in an aggregate principal amount of up to $60,000 plus an amount equal to repayments of the senior secured term loan upon providing documentation reasonably satisfactory to the administrative agent, without the consent of the existing lenders under the 2011 Credit Facility. The 2011 Credit Facility includes customary representations and warranties and affirmative covenants of the borrowers. In addition, the 2011 Credit Facility contains customary negative covenants, including, among other things, restrictions on the ability of us and our subsidiaries to consolidate or merge, create liens, incur additional indebtedness, dispose of assets, consummate acquisitions, make investments, and pay dividends and other distributions. We must also comply with the following financial covenants:

• a consolidated leverage ratio of no greater than 2.00 to 1.00;

• a consolidated fixed coverage charge ratio of no less than 1.75 to 1.00;

• minimum cash of $25,000 including the unused portion of the revolving credit facility; and

• maximum capital expenditures not to exceed $55,000 during any fiscal year, provided that the unused amount of any permitted capital expenditures in any fiscal year may be carried forward to the next following fiscal year, plus

37

a portion of annual excess cash flow up to $8,000.

As of June 30, 2012, we were in compliance with all covenants, including financial covenants, for the 2011 Credit Facility.

The 2011 Credit Facility contains customary events of default that may permit acceleration of the debt. During the continuance of a payment default, interest will accrue at a default interest rate of 2% above the interest rate which would otherwise be applicable, in the case of loans, and at a rate equal to the rate applicable to base rate loans plus 2%, in the case of all other amounts.

State and Local Sales Taxes

We also have contingent liabilities for state and local sales taxes. As of June 30, 2012, we had a reserve of $1,706. If our ultimate liability exceeds this amount, it could affect our liquidity unfavorably. However, we do not believe it will significantly impair our liquidity.

Capital Expenditures

For the six months endedJune 30, 2012, capital expenditures were primarily for the implementation of software solutions and purchase of network equipment as we continue to expand our network. Our capital expenditures for six months endedJune 30, 2012 were $13,339, of which $9,647 was for software acquisition and development. The majority of these expenditures are comprised of investments in information technology and systems infrastructure, including an electronic data warehouse, online customer service, customer management platforms, and the new Amdocs billing and order management system. As previously disclosed, we experienced delays and incremental costs during the course of the development and implementation of the new billing and ordering system and the transition of customers to the system.  We conducted discussions with Amdocs to resolve the issues associated with the billing and ordering system. Based on these discussions, and after our consideration of the progress made improving our overall IT infrastructure, the incremental time and costs to develop and implement the Amdocs system, as well as the expected reduction in capital expenditures, in June 2012 we and Amdocs determined that terminating the program was in the best interest of both parties. On July 30, 2012, we entered into a Settlement Agreement with Amdocs terminating the License Agreement. As a result, we determined that a write-off of our investment in the system of $25,262, net of settlement amounts to the Company, was required in the second quarter of 2012. This charge is recorded as loss from abandonment of software assets in the statement of operations. For 2012, we believe our capital and software expenditures will be less than $35,000.

Share Repurchase

On July 25, 2012, our Board of Directors approved a plan to buy back up to $50,000 of Vonage common stock through December 31, 2013. The specific timing and amount of repurchases will vary based on available capital resources and other financial and operational performance, market conditions, securities law limitations, and other factors. The repurchases will be made using our cash resources. The repurchase program may be commenced, suspended or discontinued at any time without prior notice. In any period, cash used in financing activities related to common stock repurchased may differ from the comparable change in stockholders' equity, reflecting timing differences between the recognition of share repurchase transactions and their settlement for cash.

Operating Activities

Cash provided by operating activities decreased to $40,640 for the six months endedJune 30, 2012 compared to $62,608 for the six months endedJune 30, 2011, primarily due to planned investments in our growth initiatives and lower revenues.

Changes in working capital requirements include changes in accounts receivable, inventory, prepaid and other assets, accounts payable, accrued and other liabilities, and deferred revenue and costs. Cash used for working capital requirements increased by $10,790 during the six months endedJune 30, 2012 compared to the prior year period primarily due to timing of payments and growth in inventory.

Investing Activities

Cash used in investing activities for the six months endedJune 30, 2012 of $12,341 was attributable to capital expenditures of $3,692 and development of software assets of $9,647, offset by a decrease in restricted cash of $998 due primarily to the return of part of the security deposit on our leased office property in Holmdel, New Jersey.

Cash used in investing activities for the six months endedJune 30, 2011 of $12,417 was attributable to capital expenditures of $5,167, development of software assets of $8,297, and offset by a decrease in restricted cash of $1,047 due primarily to the return of partial security deposit on our leased office property in Holmdel, New Jersey.

Financing Activities

Cash used in financing activities for the six months endedJune 30, 2012 of $14,615 was primarily attributable to $14,167

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in 2011 Credit Facility principal payments and $1,006 in capital lease payments, offset by $558 in proceeds received from the exercise of stock options.

Cash used in financing activities for the six months endedJune 30, 2011 of $66,908 was primarily attributable to $70,000 in 2010 Credit Facility principal payments and $851 in capital lease payments, offset by $3,943 in proceeds received from the exercise of stock options and a common stock warrant.

Summary of Critical Accounting Policies and Estimates

Our significant accounting policies are summarized in Note 1 to our consolidated financial statements. The following describes our critical accounting policies and estimates:

Use of Estimates

Our consolidated financial statements are prepared in conformity with accounting principles generally accepted in the United States, which require management to make estimates and assumptions that affect the amounts reported and disclosed in the consolidated financial statements and the accompanying notes. Actual results could differ materially from these estimates.

On an ongoing basis, we evaluate our estimates, including the following:

• the useful lives of property and equipment, software costs, and intangible assets;

• assumptions used for the purpose of determining share-based compensation and the fair value of our prior stock warrant using the Black-Scholes option pricing model (“Model”), and various other assumptions that we believed to be reasonable. The key inputs for this Model are our stock price at valuation date, exercise price, the dividend yield, risk-free interest rate, life in years, and historical volatility of our common stock; and

• assumptions used in determining the need for, and amount of, a valuation allowance on net deferred tax assets.

We base our estimates on historical experience, available market information, appropriate valuation methodologies, and on various other assumptions that we believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities.

Revenue Recognition

The point in time at which revenues are recognized is determined in accordance with Staff Accounting Bulletin No. 104, Revenue Recognition, and Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) 605, Revenue Recognition.

At the time a customer signs up for our telephony services, there are the following deliverables:

• Providing equipment, if any, to the customer that enables our telephony services and

• Providing telephony services.

The equipment is provided free of charge to our customers and in most instances there are no fees collected at sign-up. We record the fees collected for shipping the equipment to the customer, if any, as shipping and handling revenue at the time of shipment.

A further description of our revenues is as follows:

Substantially all of our operating revenues are telephony services revenues, which are derived primarily from monthly subscription fees that customers are charged under our service plans. We also derive telephony services revenues from per minute fees for international calls if not covered under a plan, including applications for mobile devices and other stand-alone products, and for any calling minutes in excess of a customer's monthly plan limits. Monthly subscription fees are automatically charged to customers' credit cards, debit cards or electronic check payments, or ECP, in advance and are recognized over the following month when services are provided. Revenues generated from international calls and from customers exceeding allocated call minutes under limited minute plans are recognized as services are provided, that is, as minutes are used, and are billed to a customer's credit cards, debit cards or ECP in arrears. As a result of our multiple billing cycles each month, we estimate the amount of revenues earned from international calls and from customers exceeding allocated call minutes under limited minute plans but not billed from the end of each billing cycle to the end of each reporting period and record these amounts as accounts receivable. These estimates are based primarily upon historical minutes and have been consistent with our actual results.

We also provide rebates to customers who purchase their customer equipment from retailers and satisfy minimum service period requirements. These rebates in excess of activation fees are recorded as a reduction of revenues over the service period

39

based upon the estimated number of customers that will ultimately earn and claim the rebates.

Customer equipment and shipping revenues include sales to our retailers, who subsequently resell this customer equipment to customers. Revenues were reduced for payments to retailers and rebates to customers, who purchased their customer equipment through these retailers, to the extent of customer equipment and shipping revenues.

Inventory

Inventory consists of the cost of customer equipment and is stated at the lower of cost or market, with cost determined using the average cost method. We provide an inventory allowance for customer equipment that has been returned by customers but may not be able to be reissued to new customers or returned to the manufacturer for credit.

Income Taxes

We recognize deferred tax assets and liabilities at enacted income tax rates for the temporary differences between the financial reporting bases and the tax bases of our assets and liabilities. Any effects of changes in income tax rates or tax laws are included in the provision for income taxes in the period of enactment. Our net deferred tax assets primarily consist of NOLs. We are required to record a valuation allowance against our net deferred tax assets to the extent we conclude that it is more likely than not that taxable income generated in the future will be insufficient to utilize the future income tax benefit from our net deferred tax assets (namely, the NOLs) prior to expiration. In the fourth quarter of 2011, we concluded that it was more likely than not that taxable income in the future would be sufficient to utilize a significant portion of the future income tax benefit from our net deferred tax assets (namely, the NOLs) prior to expiration and we released $325,601 of the valuation allowance. We periodically review this conclusion, which requires significant management judgment. In the future, if available evidence changes our conclusions, we will make an adjustment to the related valuation allowance and income tax expense at that time.

Net Operating Loss Carry Forwards

As of December 31, 2011, we had NOLs for United States federal and state tax purposes of $794,714 and $423,963, respectively, expiring at various times from years ending 2012 through 2030. In addition, we had NOLs for Canadian tax purposes of $37,564 expiring through 2027. We also had NOLs for United Kingdom tax purposes of $34,568 with no expiration date.

Under Section 382 of the Internal Revenue Code, if we undergo an “ownership change” (generally defined as a greater than 50% change in our equity ownership over a three-year period), our ability to use our pre-change of control NOLs and other pre-change tax attributes against our post-change income may be limited. The Section 382 limitation is applied annually so as to limit the use of our pre-change NOLs to an amount that generally equals the value of our stock immediately before the ownership change multiplied by a designated federal long-term tax-exempt rate. At December 31, 2011, there were no limitations on the use of our NOLs.

Share-Based Compensation

We account for share-based compensation in accordance with FASB ASC 718, “Compensation-Stock Compensation”. Under the fair value recognition provisions of this pronouncement, share-based compensation cost is measured at the grant date based on the fair value of the award, reduced as appropriate based on estimated forfeitures, and is recognized as expense over the applicable vesting period of the stock award using the accelerated method.

Off-Balance Sheet Arrangements

We do not have any off-balance sheet arrangements.

Item 3. Quantitative and Qualitative Disclosures about Market Risk

We are exposed to financial market risks, including changes in currency exchange rates and interest rates.

Foreign Exchange Risk

We sell our products and services in the United States, Canada, and the United Kingdom. Changes in currency exchange rates affect the valuation in our financial statements of the assets and liabilities of these operations. We also have a portion of our sales denominated in Euros, the Canadian dollar, and the British Pound, which are also affected by changes in currency exchange rates. Our financial results could be affected by changes in foreign currency exchange rates, although foreign exchange risks have not been material to our financial position or results of operations to date.

40

Interest Rate and Debt Risk

Our exposure to market risk for changes in interest rates primarily relates to our long-term debt.

On July 29, 2011, we entered into the 2011 Credit Facility. We are exposed to interest rate risk since amounts payable under the 2011 Credit Facility, at our option, bear interest at:

• LIBOR plus, an applicable margin equal to 3.25% if our consolidated leverage ratio is less than 0.75 to 1.00, 3.5% if our consolidated leverage ratio is greater than or equal to 0.75 to 1.00 and less than 1.50 to 1.00, and 3.75% if our consolidated leverage ratio is greater than or equal to 1.50 to 1.00, payable on the last day of each relevant interest period or, if the interest period is longer than three months, each day that is three months after the first day of the interest period, or

• the base rate determined by reference to the highest of (a) the federal funds effective rate from time to time plus 0.50%, (b) the prime rate of JPMorgan Chase Bank, N.A., and (c) the LIBOR rate applicable to one month interest periods plus 1.00%, plus an applicable margin equal to 2.25% if our consolidated leverage ratio is less than 0.75 to 1.00, 2.5% if our consolidated leverage ratio is greater than or equal to 0.75 to 1.00 and less than 1.50 to 1.00, and 2.75% if our consolidated leverage ratio is greater than or equal to 1.50 to 1.00, payable on the last business day of each March, June, September, and December and the maturity date of the Credit Facility.

If the interest rate on our variable rate debt changed by 1%, our annual debt service payment would change by approximately $600.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures. Based on the evaluation of our disclosure controls and procedures (as defined in Securities Exchange Act of 1934 Rules 13a-15(e) and 15d-15(e)) required by Securities Exchange Act Rules 13a-15(b) or 15d-15(b), our Chief Executive Officer and our Chief Financial Officer have concluded that as of the end of the period covered by this report, our disclosure controls and procedures were effective.

Changes in Internal Controls. There were no changes in our internal control over financial reporting that occurred during our most recent fiscal quarter that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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Part II—Other Information

Item 1. Legal Proceedings

We are subject to a number of lawsuits, government investigations and claims arising out of the conduct of our business. See a discussion of our litigation matters in Note 6 of Notes to our Consolidated Financial Statements, which is incorporated herein by reference.

Item 1A. Risk Factors

There have been no material changes from the risk factors previously disclosed in Item 1A of our Annual Report on Form 10-K for the fiscal year ended December 31, 2011.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

None

Item 3. Defaults Upon Senior Securities

None

Item 4. Mine Safety Disclosures

None

Item 5. Other Information

Termination of Material Definitive Agreement; Material Impairments

On July 30, 2012, Vonage Network LLC (“Vonage Network”), an indirect, wholly-owned subsidiary of Vonage Holdings Corp. (the “Company”) and Amdocs Software Systems Limited and Amdocs, Inc. (collectively, “Amdocs”) entered into a Settlement Agreement (the “Settlement Agreement”) terminating the parties' License and Managed Services Agreement dated as of December 23, 2009, as modified by the First Amending Agreement dated December 22, 2010, (as so modified, the “License Agreement”). Under the License Agreement, Amdocs was to develop and license software and provide services to the Company intended to provide enhanced ordering and billing capabilities to better suit the needs of the business. 

The Company experienced delays during the course of development and implementation of the new billing and ordering system and the transition of customers to the system.  After discussions to resolve these issues, the Company and Amdocs concluded that the termination of the project to develop and implement the system was in the best interest of both parties. 

The Settlement Agreement provides for the immediate termination of all services, licenses and obligations pursuant to the License Agreement.  The parties have worked cooperatively to remove Amdocs' Systems and Software from Vonage's Systems. The Settlement Agreement further provides that there are no admissions of liability by either party and for mutual releases of all claims arising out of or relating in any way to the License Agreement or to the parties dealings with one another in connection with the License Agreement.  The parties' confidentiality obligations to each other under the License Agreement survive its termination, and the specific terms of the Settlement Agreement are confidential.  As a result of the termination of the License Agreement, the Company determined that a write-down of its investment in the system of $25,262,000, net of settlement amounts to the Company, was required in the second quarter of 2012.  This charge is recorded as a loss from abandonment of software assets in the statement of operations.

Capitalized terms used but not defined herein have the meanings ascribed to them in the Settlement Agreement.  The foregoing description of the Settlement Agreement is qualified in its entirety by reference to the full text of the Settlement Agreement.

Other Events. Share Repurchase

On July 25, 2012, our Board of Directors authorized a program to repurchase up to $50,000,000 of Vonage common stock through December 31, 2013. The specific timing and amount of repurchases will vary based on available capital resources and other financial and operational performance, market conditions, securities law limitations, and other factors. The repurchases will be made using our cash resources. The repurchase program may be commenced, suspended or discontinued at any time without prior notice. In any period, cash used in financing activities related to common stock repurchased may differ from the comparable

42

change in stockholders' equity, reflecting timing differences between the recognition of share repurchase transactions and their settlement for cash.

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Item 6. Exhibits

4.1	Tax Benefits Preservation Plan, dated as of June 7, 2012, by and between Vonage Holdings Corp. and American Stock Transfer & Trust Company, LLC, as Rights Agent, including as Exhibit A the form of Certificate of Designation of the Company's Series A Participating Preferred Stock and as Exhibit B the forms of Right Certificate and of Election to Purchase (2)
10.1	Second Amendment to Offer Letter, dated April 17, 2012, between Vonage Network LLC and Nick Lazzaro* (1)
31.1	Certification of the Company’s Chief Executive Officer pursuant to Securities Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002(1)
31.2	Certification of the Company’s Chief Financial Officer pursuant to Securities Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002(1)
32.1	Certification of the Company’s Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002(1)
101	The following financial statements from Vonage Holdings Corp.’s Quarterly Report on Form 10-Q for the three and six months ended June 30, 2012, filed with the Securities and Exchange Commission on August 1, 2012, formatted in XBRL (eXtensible Business Reporting Language): (i) the Consolidated Balance Sheets; (ii) the Consolidated Statements of Operations; (iii) the Consolidated Statements of Cash Flows; (iv) the Consolidated Statements of Stockholders’ Deficit; and (v) the Notes to Consolidated Financial Statements.

(1) Filed herewith.

(2) Incorporated by reference to Vonage Holding Corp.'s Current Report on Form 8-K (File No. 001-32887) filed on June 8, 2012.

* Management contract or compensatory plan or arrangement.

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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

		VONAGE HOLDINGS CORP.
Dated:	August 1, 2012	By:	/s/ BARRY ROWAN
			Barry Rowan Executive Vice President, Chief Financial Officer, Chief Administrative Officer and Treasurer (Principal Financial and Accounting Officer and Duly Authorized Officer)

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EXHIBIT INDEX

4.1	Tax Benefits Preservation Plan, dated as of June 7, 2012, by and between Vonage Holdings Corp. and American Stock Transfer & Trust Company, LLC, as Rights Agent, including as Exhibit A the form of Certificate of Designation of the Company's Series A Participating Preferred Stock and as Exhibit B the forms of Right Certificate and of Election to Purchase (2)
10.1	Second Amendment to Offer Letter, dated April 17, 2012, between Vonage Network LLC and Nick Lazzaro (1)
31.1	Certification of the Company’s Chief Executive Officer pursuant to Securities Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002(1)
31.2	Certification of the Company’s Chief Financial Officer pursuant to Securities Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002(1)
32.1	Certification of the Company’s Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002(1)
101	The following financial statements from Vonage Holdings Corp.’s Quarterly Report on Form 10-Q for the three and six months ended June 30, 2012, filed with the Securities and Exchange Commission on August 1, 2012, formatted in XBRL (eXtensible Business Reporting Language): (i) the Consolidated Balance Sheets; (ii) the Consolidated Statements of Operations; (iii) the Consolidated Statements of Cash Flows; (iv) the Consolidated Statements of Stockholders’ Deficit; and (v) the Notes to Consolidated Financial Statements.

(1) Filed herewith.

(2) Incorporated by reference to Vonage Holding Corp.'s Current Report on Form 8-K (File No. 001-32887) filed on June 8, 2012.

* Management contract or compensatory plan or arrangement.

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EX-10.1

Exhibit 10.1

SECOND AMENDMENT TO OFFER LETTER

NICK LAZZARO

THIS SECOND AMENDMENT (the “Amendment”) is entered into this 17th day of April, 2012 by and among Vonage Network LLC (the “Company”) and Nick Lazzaro (the “Executive”).

WHEREAS, the Company and the Executive entered into an Offer Letter dated as of February 9, 2009, which was amended on December 30, 2010 (as amended, the “Offer Letter”). Capitalized terms used but not otherwise defined herein shall have the same meanings as in the Offer Letter.

WHEREAS, the Executive has not undergone a “separation from service” (as defined under Section 409A of the Code); and

NOW, THEREFORE, in consideration of the promises and the mutual covenants contained herein, the parties hereto agree as follows:

1.Section 1(a) of the Offer Letter is hereby deleted and replaced in its entirety with the following:

“You will be employed in the position of Senior Vice President, Product Development and Information Technology & Managing Director, Mobile Services.”

2.Section 3(a) of the Offer Letter is hereby deleted and replaced in its entirety with the following:

“The Company will pay you an annual base salary (“Base Salary”) of $395,000, less applicable withholding, payable in equal installments in accordance with the Company’s regular payroll practices for similarly situated employees, but in no event less frequently than biweekly in arrears.”

3.    Section 3 of the Offer Letter is hereby amended to add a new subparagraph (d) as follows:

“In recognition of your agreement to work for the Company as Senior Vice President, Product Development and Information Technology & Managing Director, Mobile Services, the Company will pay you a one-time, discretionary cash award of $150,000 (the “Incentive Award”), less applicable withholdings, no later than April 20, 2012 (the date on which the Incentive Award is paid, the “Incentive Award Payment Date”), subject to your continued employment with the Company through the Incentive Award Payment

#PageNum#

Date; provided, however, that if your employment with the Company is terminated by the Company for Cause or you terminate your employment other than for Good Reason, in each case prior to the first (1st) anniversary of the Incentive Award Payment Date, you shall repay to the Company the entire Incentive Award within ninety (90) days following your termination of employment with the Company. In the event the Company is required to initiate any action to seek repayment from you of the Incentive Award, the Company is entitled to recover all reasonable attorneys’ fees, expenses and costs associated with the recovery or attempted recovery of the Incentive Award, including but not limited to those incurred leading up to the filing of any action. You hereby acknowledge that the Incentive Award does not constitute “wages” or statutory compensation for purposes of all applicable law and that the terms and conditions of this Section 3(d) shall be enforceable against you in any court of competent jurisdiction. You hereby also represent and acknowledge that you have been advised to seek legal counsel to review the terms and conditions of the Amendment, including but not limited to this Section 3(d), and have been provided with the opportunity to do so.”

3.Compliance with Section 409A of the Code. The amendments to the Offer Letter under this Amendment are intended to comply with or be exempt from Section 409A of the Code and, accordingly, to the maximum extent permitted, shall be interpreted in a manner consistent with such intent and with any further regulatory, administrative or other official guidance under Section 409A of the Code that addresses the same subject matter. Nothing contained in this Amendment shall constitute any representation or warranty by the Company regarding compliance with Section 409A of the Code. The Company has no obligation to take any action to prevent the assessment of any additional income tax, interest or penalties under Section 409A of the Code on any person and the Company, its subsidiaries and affiliates shall not have any liability to you with respect thereto. The employees or representatives of the Company, its subsidiaries and affiliates shall not have any personal liability to the Executive with respect the assessment of any additional income tax under Section 409A of the Code.

4.Entire Agreement. The Offer Letter, together with this Amendment, constitutes the complete and exclusive understanding of the parties with respect to the Executive’s employment and supersedes any other prior oral or written agreements, arrangements or understandings between the Executive and the Company.

5.Full Force. Except as set forth in this Amendment, the Offer Letter remains in full force and effect.

6.Headings. The headings of the paragraphs of this Amendment are inserted for convenience only and shall not be deemed to constitute part of this Amendment or to affect the construction thereof.

#PageNum#

7.Counterparts. This Amendment may be executed in one or more counterparts, each of which shall be deemed to be an original, but all of which taken together shall constitute one and the same instrument.

[Signature Page Follows]

#PageNum#

IN WITNESS WHEREOF, the parties hereto have duly executed this Amendment as of the date first written above.

VONAGE NETWORK LLC

By: _/s/ Barry Rowan_________________

Name: Barry Rowan

Title: VP & Treasurer

EXECUTIVE

_/s/ Nick Lazzaro_____________

EX-31.1

EXHIBIT 31.1

CERTIFICATION

PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Marc P. Lefar, certify that:

1.     I have reviewed this quarterly report on Form 10-Q of Vonage Holdings Corp.;

2.     Based on my knowledge, this report does not contain any untrue statement of material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.    The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a)    designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b)    designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c)    evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d)    disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5.    The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of registrant's board of directors (or persons performing the equivalent functions):

a)    all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

b)    any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date:	August 1, 2012	/s/    Marc P. Lefar
		Marc P. Lefar
		Chief Executive Officer

EX-31.2

EXHIBIT 31.2

CERTIFICATION

PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Barry L. Rowan, certify that:

1.    I have reviewed this quarterly report on Form 10-Q of Vonage Holdings Corp.;

2.    Based on my knowledge, this report does not contain any untrue statement of material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.    The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a)    designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b)    designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c)    evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d)    disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5.    The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of registrant's board of directors (or persons performing the equivalent functions):

a)    all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

b)    any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date:	August 1, 2012	/s/    Barry L. Rowan
		Barry L. Rowan
		Executive Vice President, Chief Financial Officer, Chief Administrative Officer and Treasurer

EX-32.1

EXHIBIT 32.1

CERTIFICATION OF CHIEF EXECUTIVE OFFICER AND CHIEF FINANCIAL OFFICER

PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

I, Marc P. Lefar, certify to my knowledge pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Quarterly Report of Vonage Holdings Corp. on Form 10-Q for the quarterly period ended June 30, 2012 fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and that information contained in such Form 10-K fairly presents, in all material respects, the financial condition and results of operations of Vonage Holdings Corp.

Date:	August 1, 2012	/s/    Marc P. Lefar
		Marc P. Lefar
		Chief Executive Officer

I, Barry L. Rowan, certify to my knowledge pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Quarterly Report of Vonage Holdings Corp. on Form 10-Q for the quarterly period ended June 30, 2012 fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and that information contained in such Form 10-K fairly presents, in all material respects, the financial condition and results of operations of Vonage Holdings Corp.

Date:	August 1, 2012	/s/    Barry L. Rowan
		Barry L. Rowan
		Executive Vice President, Chief Financial Officer, Chief Administrative Officer and Treasurer

XML

Common Stock (Details)	0 Months Ended
	Jun. 07, 2012
Equity [Abstract]
Ownership percentage limit for 5-percentage points shareholders under the NOL Rights Agreement	50.00%
Rolling period determining ownership percentage limit under NOL Rights Agreement	3 years
Maximum ownership percentage limit under the NOL Rights Agreement in which signficant dillution would be imposed	4.90%

XML

Basis Of Presentation And Significant Accounting Policies - Earnings Per Share, Antidilutive Securities (Details) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Earnings per share, antidilutive securities:
Antidilutive securities excluded from earnings per common share	42,843	19,600	34,705	20,810
Common stock warrant
Earnings per share, antidilutive securities:
Antidilutive securities excluded from earnings per common share	0	0	0	130
Restricted stock units
Earnings per share, antidilutive securities:
Antidilutive securities excluded from earnings per common share	2,899	937	2,356	824
Stock options
Earnings per share, antidilutive securities:
Antidilutive securities excluded from earnings per common share	39,944	18,663	32,349	19,856

XML

Basis Of Presentation And Significant Accounting Policies (Notes)

6 Months Ended

Jun. 30, 2012

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Basis of Presentation and Significant Accounting Policies

Basis of Presentation and Significant Accounting Policies

Nature of Operations

Vonage Holdings Corp. (“Vonage”, “Company”, “we”, “our”, “us”) is incorporated as a Delaware corporation. We are a leading provider of low-cost communications services connecting people through cloud-connected devices worldwide. Customers in the United States represented 94% of our subscriber lines for our broadband telephone replacement services at June 30, 2012, with the balance primarily in Canada and the United Kingdom.

Unaudited Interim Financial Information

The accompanying unaudited interim consolidated financial statements and information have been prepared in accordance with accounting principles generally accepted in the United States and in accordance with the instructions for Form 10-Q. Accordingly, they do not include all of the information and disclosures required by accounting principles generally accepted in the United States for complete financial statements. In the opinion of management, these financial statements contain all normal and recurring adjustments considered necessary to present fairly the financial position, results of operations, cash flows, and statement of stockholders’ equity for the periods presented. The results for the three month periods ended June 30, 2012 are not necessarily indicative of the results to be expected for the full year.

These unaudited interim consolidated financial statements should be read in conjunction with the audited consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2011 filed with the Securities and Exchange Commission on February 16, 2012.

Significant Accounting Policies

Principles of Consolidation

The consolidated financial statements include the accounts of Vonage and its wholly-owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.

Use of Estimates

Our consolidated financial statements are prepared in conformity with accounting principles generally accepted in the United States, which require management to make estimates and assumptions that affect the amounts reported and disclosed in the consolidated financial statements and the accompanying notes. Actual results could differ materially from these estimates.

On an ongoing basis, we evaluate our estimates, including the following:

• the useful lives of property and equipment, software costs, and intangible assets;

• assumptions used for the purpose of determining share-based compensation and the fair value of our prior stock warrant using the Black-Scholes option pricing model (“Model”), and various other assumptions that we believe to be reasonable; the key inputs for this Model are our stock price at valuation date, exercise price, the dividend yield, risk-free interest rate, life in years, and historical volatility of our common stock; and

• assumptions used in determining the need for, and amount of, a valuation allowance on net deferred tax assets.

We base our estimates on historical experience, available market information, appropriate valuation methodologies, and on various other assumptions that we believe to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities.

Revenue Recognition

Revenues consist of telephony services revenues and customer equipment (which enables our telephony services) and shipping revenues. The point in time at which revenues are recognized is determined in accordance with Securities and Exchange Commission Staff Accounting Bulletin No. 104, Revenue Recognition, and Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) 605, Revenue Recognition.

At the time a customer signs up for our telephony services, there are the following deliverables:

• Providing equipment, if any, to the customer that enables our telephony services and

• Providing telephony services.

The equipment is provided free of charge to our customers and in most instances there are no activation fees collected at sign-up. We record the fees collected for shipping the equipment to the customer, if any, as shipping and handling revenue at the time of shipment.

Telephony Services Revenue

Substantially all of our revenues are telephony services revenues, which are derived primarily from monthly subscription fees that customers are charged under our service plans. We also derive telephony services revenues from per minute fees for international calls if not covered under a plan, including applications for mobile devices and other stand-alone products, and for any calling minutes in excess of a customer’s monthly plan limits. Monthly subscription fees are automatically charged to customers’ credit cards, debit cards or electronic check payments ("ECP"), in advance and are recognized over the following month when services are provided. Revenues generated from international calls and from customers exceeding allocated call minutes under limited minute plans are recognized as services are provided, that is, as minutes are used, and are billed to a customer’s credit cards, debit cards or ECP in arrears. As a result of our multiple billing cycles each month, we estimate the amount of revenues earned from international calls and from customers exceeding allocated call minutes under limited minute plans but not billed from the end of each billing cycle to the end of each reporting period and record these amounts as accounts receivable. These estimates are based primarily upon historical minutes and have been consistent with our actual results.

We also provide rebates to customers who purchase their customer equipment from retailers and satisfy minimum service period requirements. These rebates in excess of activation fees are recorded as a reduction of revenues over the service period based upon the estimated number of customers that will ultimately earn and claim the rebates.

In the United States, we charge regulatory, compliance, E-911, and intellectual property-related fees on a monthly basis to defray costs, and to cover taxes that we are charged by the suppliers of telecommunications services. In addition, we charge customers Federal Universal Service Fund (“USF”) fees. We recognize revenue on a gross basis for USF and related fees. We record these fees as revenue when billed. All other taxes are recorded on a net basis.

Customer Equipment and Shipping Revenue

Customer equipment and shipping revenues consist of revenues from sales of customer equipment to wholesalers or directly to customers for replacement devices, or for upgrading their device at the time of customer sign-up for which we charge an additional fee. In addition, customer equipment and shipping revenues include the fees that customers are charged for shipping their customer equipment to them. Customer equipment and shipping revenues include sales to our retailers, who subsequently resell this customer equipment to customers. Revenues are reduced for payments to retailers and rebates to customers, who purchased their customer equipment through these retailers, to the extent of customer equipment and shipping revenues.

Direct Cost of Telephony Services

Direct cost of telephony services consists primarily of direct costs that we pay to third parties in order to provide telephony services. These costs include access and interconnection charges that we pay to other telephone companies to terminate domestic and international phone calls on the public switched telephone network. In addition, these costs include the cost to lease phone numbers, to co-locate in other telephone companies’ facilities, to provide enhanced emergency dialing capabilities to transmit 911 calls, and to provide local number portability. These costs also include taxes that we pay on telecommunications services from our suppliers or are imposed by government agencies such as Federal USF and royalties for use of third parties’ intellectual property. These costs do not include indirect costs such as depreciation and amortization, payroll, and facilities costs. Our presentation of direct cost of telephony services may not be comparable to other similar companies.

Direct Cost of Goods Sold

Direct cost of goods sold consists primarily of costs that we incur when a customer signs up for our service. These costs include the cost of customer equipment for customers who subscribe through the direct sales channel in excess of activation fees. In addition, these costs include the amortization of deferred customer equipment, the cost of shipping and handling for customer equipment, the installation manual that accompanies the customer equipment, and the cost of certain promotions.

Development Expenses

Costs for research, including predevelopment efforts prior to establishing technological feasibility of software expected to be marketed, are expensed as incurred. Development costs are capitalized when technological feasibility has been established and anticipated future revenues support the recoverability of the capitalized amounts. Capitalization stops when the product is available for general release to customers. Due to the short time period between achieving technological feasibility and product release and the insignificant amount of costs incurred during such periods, we have not capitalized any software development, and have expensed these costs as incurred. These costs are included in selling, general and administrative expense.

Cash and Cash Equivalents

We maintain cash with several investment grade financial institutions. Highly liquid investments, which are readily convertible into cash, with original maturities of three months or less, are recorded as cash equivalents.

Certain Risks and Concentrations

Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash equivalents and accounts receivable. They are subject to fluctuations in both market value and yield based upon changes in market conditions, including interest rates, liquidity, general economic conditions, and conditions specific to the issuers. Accounts receivable are typically unsecured and are derived from revenues earned from customers primarily located in the United States. A portion of our accounts receivable represents the timing difference between when a customer’s credit card is billed and the subsequent settlement of that transaction with our credit card processors. This timing difference is generally three days for substantially all of our credit card receivables. We have never experienced any accounts receivable write-offs due to this timing difference. In addition, we collect subscription fees in advance, minimizing our accounts receivable and bad debt exposure. If a customer’s credit card, debit card or ECP is declined, we generally suspend international calling capabilities as well as their ability to incur domestic usage charges in excess of their plan minutes. If the customer’s credit card, debit card or ECP could not be successfully processed during three billing cycles (i.e., the current and two subsequent monthly billing cycles), we terminate the account. In addition, we automatically charge any per minute fees to our customers’ credit card, debit card or ECP monthly in arrears. To further mitigate our bad debt exposure, a customer’s credit card, debit card or ECP will be charged in advance of their monthly billing if their international calling or overage charges exceed a certain dollar threshold.

Inventory

Inventory consists of the cost of customer equipment and is stated at the lower of cost or market, with cost determined using the average cost method. We provide an inventory allowance for customer equipment that has been returned by customers but may not be able to be re-issued to new customers or returned to the manufacturer for credit.

Property and Equipment

Property and equipment includes acquired assets and those accounted for under capital leases and consist principally of network equipment and computer hardware, furniture, software, and leasehold improvements. In addition, the lease of our corporate headquarters has been accounted for as a capital lease and is included in property and equipment. Network equipment and computer hardware and furniture are stated at cost with depreciation provided using the straight-line method over the estimated useful lives of the related assets, which range from three to five years. Leasehold improvements are amortized over their estimated useful life of the related assets or the life of the lease, whichever is shorter. The cost of renewals and substantial improvements is capitalized while the cost of maintenance and repairs is charged to operating expenses as incurred.

Our network equipment and computer hardware, which consists of routers, gateways, and servers that enable our telephony services, is subject to technological risks and rapid market changes due to new products and services and changing customer demand. These changes may result in future adjustments to the estimated useful lives or the carrying value of these assets, or both.

Software Costs

We capitalize certain costs, such as purchased software and internally developed software that we use for customer acquisition and customer care automation tools, in accordance with FASB ASC 350-40, “Internal-Use Software”. Computer software is stated at cost less accumulated amortization and the estimated useful life is two to five years.

As previously disclosed, we experienced delays and incremental costs during the course of the development and implementation of the new billing and ordering system and the transition of customers to the system.  We conducted discussions with Amdocs to resolve the issues associated with the billing and ordering system. Based on these discussions, and after our consideration of the progress made improving our overall IT infrastructure, the incremental time and costs to develop and implement the Amdocs system, as well as the expected reduction in capital expenditures, in June 2012 we and Amdocs determined that terminating the program was in the best interest of both parties. On July 30, 2012, we entered into a Settlement Agreement with Amdocs terminating the related license agreement. As a result, we determined that a write-off of our investment in the system of $25,262, net of settlement amounts to the Company, was required in the second quarter of 2012. This charge is recorded as loss from abandonment of software assets in the statement of operations.

Intangible Assets

Intangible assets acquired in the settlement of litigation or by direct purchase are accounted for based upon the fair value of assets received.

Patents and Patent Licenses

Patent rights acquired in the settlement of litigation or by direct purchase are accounted for based upon the fair value of assets received.

Long-Lived Assets

We evaluate impairment losses on long-lived assets used in operations when events and changes in circumstances indicate that the assets might be impaired. If our review indicates that the carrying value of an asset will not be recoverable, based on a comparison of the carrying value of the asset to the undiscounted future cash flows, the impairment will be measured by comparing the carrying value of the asset to its fair value. Fair value will be determined based on quoted market values, discounted cash flows or appraisals. Impairments of long-lived assets used in operations are recorded in the statement of operations as part of depreciation expense.

Debt Related Costs

Costs incurred in raising debt are deferred and amortized as interest expense using the effective interest method over the life of the debt.

Derivatives

We do not hold or issue derivative instruments for trading purposes. However, in accordance with FASB ASC 815, “Derivatives and Hedging” (“FASB ASC 815”), we review our contractual obligations to determine whether there are terms that possess the characteristics of derivative financial instruments that must be accounted for separately from the financial instrument in which they are embedded. We would recognize these features, if any, as liabilities in our consolidated balance sheet at fair value each period and would recognize any change in the fair value in our statement of operations in the period of change. We would estimate the fair value of these liabilities using available market information and appropriate valuation methodologies.

Income Taxes

We recognize deferred tax assets and liabilities at enacted income tax rates for the temporary differences between the financial reporting bases and the tax bases of our assets and liabilities. Any effects of changes in income tax rates or tax laws are included in the provision for income taxes in the period of enactment. Our net deferred tax assets primarily consist of net operating loss carry forwards (“NOLs”). We are required to record a valuation allowance against our net deferred tax assets to the extent we conclude that it is more likely than not that taxable income generated in the future will be insufficient to utilize the future income tax benefit from our net deferred tax assets (namely, the NOLs) prior to expiration. In the fourth quarter of 2011, we concluded that it was more likely than not that taxable income in the future would be sufficient to utilize a significant portion of the future income tax benefit from our net deferred tax assets (namely, the NOLs) prior to expiration and we released $325,601 of the valuation allowance. We periodically review this conclusion, which requires significant management judgment. In the future, if available evidence changes our conclusions, we will make an adjustment to the related valuation allowance and income tax expense at that time. The June 30, 2012 effective rate is less than the federal statutory rate due, in part, to our Canadian operations and certain discrete period items, which primarily consisted of adjustments related to stock compensation, including a non-cash deferred tax adjustment totaling $4,077 for certain stock compensation previously considered nondeductible under Section 162(m) of the Internal Revenue Code. The 2012 estimated annual effective tax rate is expected to approximate 33%, but may fluctuate each quarter due to the timing of other discrete period transactions.

We recognize the tax benefit from an uncertain tax position only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such a position are measured based on the largest benefit that has a greater than 50 percent likelihood of being realized upon ultimate resolution.

We have not had any unrecognized tax benefits. We recognize interest and penalties accrued related to unrecognized tax benefits as components of our income tax provision. We have not had any interest and penalties accrued related to unrecognized tax benefits.

Fair Value of Financial Instruments

Effective January 1, 2008, we adopted FASB ASC 820-10-25, “Fair Value Measurements and Disclosures”. This standard establishes a framework for measuring fair value and expands disclosure about fair value measurements. We did not elect fair value accounting for any assets and liabilities allowed by FASB ASC 825, “Financial Instruments”.

FASB ASC 820-10 defines fair value as the amount that would be received for an asset or paid to transfer a liability (i.e., an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. FASB ASC 820-10 also establishes a fair value hierarchy that requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. FASB ASC 820-10 describes the following three levels of inputs that may be used:

Level 1: Quoted prices (unadjusted) in active markets that are accessible at the measurement date for identical assets and liabilities. The fair value hierarchy gives the highest priority to Level 1 inputs.

Level 2: Observable prices that are based on inputs not quoted on active markets but corroborated by market data.

Level 3: Unobservable inputs when there is little or no market data available, thereby requiring an entity to develop its own assumptions. The fair value hierarchy gives the lowest priority to Level 3 inputs.

Fair Value of Other Financial Instruments

The carrying amounts of our financial instruments, including cash and cash equivalents, accounts receivable, and accounts payable, approximate fair value because of their short maturities. The carrying amounts of our capital leases approximate fair value of these obligations based upon management’s best estimates of interest rates that would be available for similar debt obligations at June 30, 2012 and December 31, 2011. We believe the fair value of our debt at June 30, 2012 was approximately the same as its carrying amount as market conditions, including available interest rates, credit spread relative to our credit rating, and illiquidity, remain relatively unchanged from the issuance date of our debt on July 29, 2011 for a similar debt instrument.

Foreign Currency

Generally, the functional currency of our non-United States subsidiaries is the local currency. The financial statements of these subsidiaries are translated to United States dollars using month-end rates of exchange for assets and liabilities, and average rates of exchange for revenues, costs, and expenses. Translation gains and losses are deferred and recorded in accumulated other comprehensive income as a component of stockholders’ equity.

Share-Based Compensation

We account for share-based compensation in accordance with FASB ASC 718, “Compensation-Stock Compensation”. Under the fair value recognition provisions of this pronouncement, share-based compensation cost is measured at the grant date based on the fair value of the award, reduced as appropriate based on estimated forfeitures, and is recognized as expense over the applicable vesting period of the stock award using the accelerated method. The excess tax benefit associated with stock compensation deductions have not been recorded in additional paid-in capital. When evaluating whether an excess tax benefit has been realized, share based compensation deductions are not considered realized until NOLs are no longer sufficient to offset taxable income. Such excess tax benefits will be recorded when realized.

Earnings per Share

Net income per share has been computed according to FASB ASC 260, “Earnings per Share”, which requires a dual presentation of basic and diluted earnings per share (“EPS”). Basic EPS represents net income divided by the weighted average number of common shares outstanding during a reporting period. Diluted EPS reflects the potential dilution that could occur if securities or other contracts to issue common stock, including warrants, stock options and restricted stock units under our 2001 Stock Incentive Plan and 2006 Incentive Plan, were exercised or converted into common stock. The dilutive effect of outstanding warrants, stock options, and restricted stock units is reflected in diluted earnings per share by application of the treasury stock method. In applying the treasury stock method for stock-based compensation arrangements, the assumed proceeds are computed as the sum of the amount the employee must pay upon exercise and the amounts of average unrecognized compensation cost attributed to future services.

The following table sets forth the computation for basic and diluted net (loss) income per share for the three and six months ended June 30, 2012 and 2011:

	Three Months Ended					Six Months Ended
	June 30,					June 30,
	2012			2011		2012		2011
Numerator
Numerator for basic earnings per share-net (loss) income	$	(3,340	)	$	21,748	$	10,581	$	42,861
Numerator for diluted earnings per share	$	(3,340	)	$	21,748	$	10,581	$	42,861
Denominator
Basic weighted average common shares outstanding	226,429			224,233		226,081		223,203
Dilutive effect of stock options and restricted stock units	—			20,357		8,138		19,278
Diluted weighted average common shares outstanding	226,429			244,590		234,219		242,481
Basic net (loss) income per share
Basic net (loss) income per share	$	(0.01	)	$	0.10	$	0.05	$	0.19
Diluted net (loss) income per share
Diluted net (loss) income per share	$	(0.01	)	$	0.09	$	0.05	$	0.18

For the three and six months ended June 30, 2012 and 2011, the following were excluded from the calculation of diluted earnings per common share because of their anti-dilutive effects:

	Three Months Ended		Six Months Ended
	June 30,		June 30,
	2012	2011	2012	2011
Common stock warrant	—	—	—	130
Restricted stock units	2,899	937	2,356	824
Stock options	39,944	18,663	32,349	19,856
	42,843	19,600	34,705	20,810

Comprehensive (Loss) Income

Comprehensive (loss) income consists of net (loss) income and other comprehensive items. Other comprehensive items include foreign currency translation adjustments.

Reclassifications

Certain reclassifications have been made to prior years’ financial statements in order to conform to the current year’s presentation. The reclassifications had no impact on net earnings previously reported.

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Supplemental Balance Sheet Account Information - Restricted Cash (Details) (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Restricted cash:
Restricted cash	$ 5,932	$ 6,929
Letter of credit
Restricted cash:
Restricted cash	5,839	6,836
Letter of credit - lease deposits
Restricted cash:
Restricted cash	5,300	6,300
Letter of credit - energy curtailment program
Restricted cash:
Restricted cash	539	536
Cash reserves
Restricted cash:
Restricted cash	$ 93	$ 93

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Supplemental Balance Sheet Account Information - Software (Details) (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Software:
Software, gross	$ 124,929	$ 116,329
Less: accumulated depreciation and amortization	(71,475)	(70,668)
Less: abandonment of software assets	(35,547)	0
Software, net	17,907	45,661
Purchased
Software:
Software, gross	86,585	77,724
Licensed
Software:
Software, gross	909	909
Internally developed
Software:
Software, gross	$ 37,435	$ 37,696

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Supplemental Balance Sheet Account Information - Intangible Assets (Details) (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Finite-lived intangible assets:
Intangible assets, gross	$ 18,724	$ 18,724
Less: accumulated amortization	(10,856)	(9,668)
Intangible assets, net	7,868	9,056
Patents and patent licenses
Finite-lived intangible assets:
Intangible assets, gross	18,164	18,164
Trademark
Finite-lived intangible assets:
Intangible assets, gross	$ 560	$ 560

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Supplemental Income Statement Account Information (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Revenues:
USF fees	$ 19,799	$ 17,201	$ 40,423	$ 35,061
Disconnect fees	464	308	572	1,100
Initial activation fees	509	1,433	1,247	3,418
Customer equipment fees	179	152	390	285
Equipment recovery fees	18	422	55	1,406
Shipping and handling fees	314	423	563	917
Depreciation:
Depreciation and amortization expense	8,518	8,664	17,162	19,730
Debt related costs amortization			689	630
Direct cost of telephony services
Revenues:
USF costs	19,799	17,201	40,423	35,061
Direct cost of goods sold
Revenues:
Shipping and handling cost	1,696	1,708	3,570	3,769
Selling, general and administrative expense
Revenues:
Advertising costs	236	0	1,660	0
Marketing
Revenues:
Advertising costs	35,180	34,803	69,855	66,327
Depreciation and amortization
Revenues:
Depreciation and amortization expense, excluding impairments	8,465	8,558	17,095	19,559
Depreciation:
Depreciation and amortization expense	8,518	8,664	17,162	19,730
Depreciation and amortization | Patents
Revenues:
Depreciation and amortization expense, excluding impairments	594	286	1,188	572
Depreciation and amortization | Property and Equipment [Member]
Revenues:
Impairments	7	106	12	171
Depreciation and amortization | Network equipment and computer hardware
Revenues:
Depreciation and amortization expense, excluding impairments	3,896	4,193	7,796	8,684
Depreciation and amortization | Capital leases
Revenues:
Depreciation and amortization expense, excluding impairments	550	550	1,100	1,100
Depreciation and amortization | Other leasehold improvements
Revenues:
Depreciation and amortization expense, excluding impairments	991	942	1,997	1,951
Depreciation and amortization | Furniture
Revenues:
Depreciation and amortization expense, excluding impairments	31	69	74	172
Depreciation and amortization | Vehicles
Revenues:
Depreciation and amortization expense, excluding impairments	4	5	8	10
Depreciation and amortization | Software
Revenues:
Depreciation and amortization expense, excluding impairments	2,399	2,513	4,932	7,070
Impairments	46	0	55	0
Interest expense
Depreciation:
Debt related costs amortization	327	279	689	630
Other income (expense), net
Depreciation:
Net (losses) gains resulting from foreign exchange transactions	$ (63)	$ (10)	$ (23)	$ (13)

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Consolidated Statements Of Stockholders' Equity (USD $) In Thousands	Total	Common Stock	Additional Paid-in Capital	Accumulated Deficit	Treasury Stock	Accumulated Other Comprehensive Income
Balance at Dec. 31, 2011	$ 299,567	$ 228	$ 1,074,488	$ (762,857)	$ (14,529)	$ 2,237
Stock option exercises	558	1	557
Share-based expense	6,128		6,128
Share-based award activity	(590)				(590)
Foreign currency translation adjustment	(145)					(145)
Net income	10,581			10,581
Balance at Jun. 30, 2012	$ 316,099	$ 229	$ 1,081,173	$ (752,276)	$ (15,119)	$ 2,092

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Long-Term Debt and Revolving Credit Facility (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended			3 Months Ended		6 Months Ended		0 Months Ended		3 Months Ended	6 Months Ended	12 Months Ended		0 Months Ended				3 Months Ended	0 Months Ended																					0 Months Ended		0 Months Ended	3 Months Ended	6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011	Dec. 31, 2011	Jun. 30, 2012 Notes payable Senior secured term loan	Jun. 30, 2011 Notes payable Senior secured term loan	Jun. 30, 2012 Notes payable Senior secured term loan	Jun. 30, 2011 Notes payable Senior secured term loan	Dec. 14, 2010 2010 Credit Facility Notes payable	Jul. 29, 2011 2010 Credit Facility Notes payable Senior secured term loan	Jun. 30, 2011 2010 Credit Facility Notes payable Senior secured term loan	Jun. 30, 2011 2010 Credit Facility Notes payable Senior secured term loan	Dec. 31, 2011 2010 Credit Facility Notes payable Senior secured term loan	Dec. 14, 2010 2010 Credit Facility Notes payable Senior secured term loan	Dec. 14, 2010 Debt modification, prior financing arrangements Convertible debt Notes payable	Dec. 14, 2010 Prior senior secured first lien credit facility Secured debt Notes payable	Dec. 14, 2010 Prior senior secured second lien credit facility Secured debt Notes payable	Dec. 14, 2010 Third lien convertible notes Convertible debt Notes payable	Jun. 30, 2012 2011 Credit Facility	Jul. 29, 2011 2011 Credit Facility Notes payable	Jun. 30, 2012 2011 Credit Facility Notes payable	Dec. 31, 2011 2011 Credit Facility Notes payable	Jul. 29, 2011 2011 Credit Facility Notes payable Minimum	Jul. 29, 2011 2011 Credit Facility Notes payable Maximum	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR, conolidated leverage ratio less than .75 to 1.00	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR, conolidated leverage ratio less than .75 to 1.00 Maximum	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR, consolidated leverage ratio greater than or equal to .75 to 1.00 and less than 1.50 to 1.00	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR, consolidated leverage ratio greater than or equal to .75 to 1.00 and less than 1.50 to 1.00 Minimum	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR, consolidated leverage ratio greater than or equal to .75 to 1.00 and less than 1.50 to 1.00 Maximum	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR, consolidated levarage ratio greater than or equal to 1.50 to 1.00	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR, consolidated levarage ratio greater than or equal to 1.50 to 1.00 Minimum	Jul. 29, 2011 2011 Credit Facility Notes payable Federal funds effective rate	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR applicable to one month interest periods	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR applicable to one month interest periods, conolidated leverage ratio less than .75 to 1.00	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR applicable to one month interest periods, conolidated leverage ratio less than .75 to 1.00 Maximum	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR applicable to one month interest periods, consolidated leverage ratio greater than or equal to .75 to 1.00 and less than 1.50 to 1.00	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR applicable to one month interest periods, consolidated leverage ratio greater than or equal to .75 to 1.00 and less than 1.50 to 1.00 Minimum	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR applicable to one month interest periods, consolidated leverage ratio greater than or equal to .75 to 1.00 and less than 1.50 to 1.00 Maximum	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR applicable to one month interest periods, consolidated levarage ratio greater than or equal to 1.50 to 1.00	Jul. 29, 2011 2011 Credit Facility Notes payable LIBOR applicable to one month interest periods, consolidated levarage ratio greater than or equal to 1.50 to 1.00 Maximum	Jul. 29, 2011 2011 Credit Facility Notes payable Revolving credit facility	Jul. 29, 2011 2011 Credit Facility Notes payable Loans payable	Jul. 29, 2011 2011 Credit Facility Notes payable Senior secured term loan	Jun. 30, 2012 2011 Credit Facility Notes payable Senior secured term loan	Jun. 30, 2012 2011 Credit Facility Notes payable Senior secured term loan
Long-term debt and revolving credit facility:
Amount outstanding																						$ 28,333	$ 42,500
Schedule of long term debt:
Stated interest rate, minimum																				3.25%
Stated interest rate, maximum																				3.75%
Future payments under long-term debt obligations:
2012	14,166		14,166
2013	28,333		28,333
2014	14,167		14,167
Minimum future payments of principal	56,666		56,666
Less: current portion	28,333		28,333		28,333
Long-term portion	28,333		28,333		42,500
Line of credit facility, maximum borrowing capacity										200,000					200,000																											35,000		85,000
Proceeds from the issuance of debt										194,000											100,000
Unamortized discount										6,000					6,000
Cash used in conjunction with debt to extinguish prior debt arrangements										102,090											31,000
Extinguishment of debt, percentage of the contractual make-whole price																	100.00%	25.00%
Common stock converted in conjunction with issuance of debt (in shares)																			8,276
Loss on extinguishment of notes	0	3,228	0	3,821								3,228	3,821			26,531
Unamortized discount carried forward due to debt modification																1,072
Amortization of financing costs and discounts	327		689				2,188		2,983
Repayments of senior debt														200,000																															7,083	14,167
Acceleration of financing costs and discounts						1,826		2,161
Accumulated amortization	1,379		1,379				3,059		3,059
Early repayments of senior debt												55,000	70,000
Acceleration of amortized discount												1,826	2,161
Acceleration of financing costs												1,402	1,660
Prepayment fee											1,000
Debt related costs, gross	2,697		2,697		2,697						2,697
2011 Credit Facility Terms:
Periodic payment amount																																												7,083
Commitment fee percentage																																										0.50%
Description of variable rate basis																					LIBOR
Basis spread on variable rate																										3.25%		3.50%			3.75%		0.50%		2.25%		2.50%			2.75%
Consolidated leverage ratio																											75.00%		75.00%	150.00%		150.00%				75.00%		75.00%	150.00%		150.00%
Duration of interest period used to determine interest rate																					3 months
Percentage in addition to basis spread on variable rate																																		1.00%
Prepayment amount percentage of net cash proceeds from disposition of assets																					100.00%
Prepayment amount percentage of net cash proceeds received with other non-ordinary course transaction																					100.00%
Additional borrowing capacity allowed																					60,000
Consolidated leverage ratio permitted by financial covenants																									200.00%
Consolidated fixed coverage charge ratio permitted by financial covenants																									175.00%
Cash requirement for financial covenants																								25,000
Annual capital expenditures permitted by financial covenants																									55,000
Annual excess cash flow in additon to unused capital expenditures limit carried forward permitted by financial covenants																									$ 8,000
Additional interest rate applied in the event of default																					2.00%																						2.00%

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Consolidated Balance Sheets (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Assets
Cash and cash equivalents	$ 72,382	$ 58,863
Accounts receivable, net of allowance of $1,507 and $591, respectively	19,320	17,862
Inventory, net of allowance of $161 and $269, respectively	9,747	6,715
Deferred customer acquisition costs, current	4,906	4,964
Deferred tax assets, current	19,546	19,546
Prepaid expenses and other current assets	20,906	16,820
Total current assets	146,807	124,770
Property and equipment, net	60,683	67,978
Software, net	17,907	45,661
Deferred customer acquisition costs, non-current	527	721
Debt related costs, net	1,318	2,007
Restricted cash	5,932	6,929
Intangible assets, net	7,868	9,056
Deferred tax assets, non-current	302,906	306,055
Other assets	3,690	3,038
Total assets	547,638	566,215
Liabilities and Stockholders' Equity
Accounts payable	58,107	66,214
Accrued expenses	59,802	69,526
Deferred revenue, current portion	36,892	38,778
Current maturities of capital lease obligations	2,282	2,104
Current portion of notes payables	28,333	28,333
Total current liabilities	185,416	204,955
Notes payable, net of current portion	28,333	42,500
Deferred revenue, net of current portion	933	1,203
Capital lease obligations, net of current maturities	14,377	15,561
Other liabilities, net of current portion in accrued expenses	2,480	2,429
Total liabilities	231,539	266,648
Commitments and Contingencies
Stockholders' Equity
Common stock, par value $0.001 per share; 596,950 shares authorized at June 30, 2012 and December 31, 2011; 229,092 and 227,858 shares issued at June 30, 2012 and December 31, 2011, respectively; 226,542 and 225,586 shares outstanding at June 30, 2012 and December 31, 2011, respectively	229	228
Additional paid-in capital	1,081,173	1,074,488
Accumulated deficit	(752,276)	(762,857)
Treasury stock, at cost, 2,550 shares at June 30, 2012 and 2,272 shares at December 31, 2011	(15,119)	(14,529)
Accumulated other comprehensive income	2,092	2,237
Total stockholders' equity	316,099	299,567
Total liabilities and stockholders' equity	$ 547,638	$ 566,215

XML

Consolidated Statements of Comprehensive Income (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Net (loss) income	$ (3,340)	$ 21,748	$ 10,581	$ 42,861
Other comprehensive (loss) income:
Foreign currency translation adjustment	(741)	125	(145)	857
Total other comprehensive (loss) income	(741)	125	(145)	857
Comprehensive (loss) income	$ (4,081)	$ 21,873	$ 10,436	$ 43,718

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Common Stock - Common Stock Warrant (Details) (Common stock warrant, USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended		6 Months Ended
	Mar. 31, 2011	Apr. 17, 2002	Jun. 30, 2011 Other income (expense), net
Common stock warrant:
Shares of common stock issuable upon exercise of warrant		514
Exercise price of common stock upon exercise of warrant (USD per share)		$ 0.70
Exercise price of common stock upon exercise of warrant after issuance of prior Convertible Notes (USD per share)		$ 0.58
Aggregate fair value of warrant	$ 1,847
Increase in fair value of warrant			950
Proceeds from exercie of warrant	$ 298

XML

Basis Of Presentation And Significant Accounting Policies - Software Costs (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Software Costs:
Loss from abandonment of software assets	$ 25,262	$ 0	$ 25,262	$ 0
Software
Software Costs:
Loss from abandonment of software assets	$ 25,262
Minimum
Software Costs:
Useful life of software	2 years
Maximum
Software Costs:
Useful life of software	5 years

XML

Commitments and Contingencies (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Jun. 30, 2012	Dec. 31, 2011
Commitments and contingencies:
Restricted cash	$ 5,932	$ 6,929
Duration that an interconnected VoIP provider has to port a telephone number to another provider	1 day
Vendor Commitments:
Reserve for potential tax liability pending new requirments from state or municpal agencies	1,706
Estimated maximum potential exposure for retroactive tax assessments	4,000
Foreign vendor
Vendor Commitments:
2012	500
2013	800
2014	800
2015	800
2016	800
2017	300
Software vendor | Software
Vendor Commitments:
2012	200
2013	400
2014	400
2015	200
Letter of credit
Commitments and contingencies:
Restricted cash	$ 5,839	$ 6,836

XML

Basis Of Presentation And Significant Accounting Policies - Earnings Per Share (Details) (USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Numerator for basic earnings per share-net (loss) income	$ (3,340)	$ 21,748	$ 10,581	$ 42,861
Basic weighted average common shares outstanding	226,429	224,233	226,081	223,203
Dilutive effect of stock options and restricted stock units	0	20,357	8,138	19,278
Diluted weighted average common shares outstanding	226,429	244,590	234,219	242,481
Basic net (loss) income per share	$ (0.01)	$ 0.10	$ 0.05	$ 0.19
Diluted net (loss) income per share	$ (0.01)	$ 0.09	$ 0.05	$ 0.18

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Consolidated Statements Of Cash Flows (USD $) In Thousands, unless otherwise specified	6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011
Cash flows from operating activities:
Net income	$ 10,581	$ 42,861
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization and impairment charges	15,974	19,158
Amortization of intangible	1,188	572
Loss from abandonment of software assets	25,262	0
Deferred tax expense	3,175	0
Change in fair value of stock warrant	0	950
Loss on extinguishment of notes	0	3,821
Amortization of discount on notes	0	822
Allowance for doubtful accounts	953	(23)
Allowance for obsolete inventory	92	100
Amortization of debt related costs	689	630
Share-based expense	6,128	6,329
Changes in operating assets and liabilities:
Accounts receivable	(2,413)	(2,549)
Inventory	(3,129)	897
Prepaid expenses and other current assets	(1,092)	(1,920)
Deferred customer acquisition costs	255	2,131
Other assets	(652)	565
Accounts payable	(8,102)	9,760
Accrued expenses	(6,158)	(15,464)
Deferred revenue	(2,162)	(2,339)
Other Liabilities	51	(3,693)
Net cash provided by operating activities	40,640	62,608
Cash flows from investing activities:
Capital expenditures	(3,692)	(5,167)
Acquisition and development of software assets	(9,647)	(8,297)
Decrease in restricted cash	998	1,047
Net cash used in investing activities	(12,341)	(12,417)
Cash flows from financing activities:
Principal payments on capital lease obligations	(1,006)	(851)
Principal payments on notes	(14,167)	(70,000)
Proceeds from exercise of stock options and stock warrant	558	3,943
Net cash used in financing activities	(14,615)	(66,908)
Effect of exchange rate changes on cash	(165)	944
Net change in cash and cash equivalents	13,519	(15,773)
Cash and cash equivalents, beginning of period	58,863	78,934
Cash and cash equivalents, end of period	72,382	63,161
Supplemental disclosures of cash flow information:
Interest	2,530	11,104
Income taxes	$ 1,863	$ 977

XML

Consolidated Balance Sheets (Parenthetical) (USD $) In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Accounts receivable, allowance	$ 1,507	$ 591
Inventory, allowance	$ 161	$ 269
Common stock, par value (USD per share)	$ 0.001	$ 0.001
Common stock, shares authorized	596,950	596,950
Common stock, shares issued	229,092	227,858
Common stock, shares outstanding	226,542	225,586
Treasury stock, shares	2,550	2,272

XML

Supplemental Balance Sheet Account Information (Tables)

6 Months Ended

Jun. 30, 2012

Supplemental Balance Sheet Account Information [Abstract]

Supplemental balance sheet account information

Prepaid expenses and other current assets

	June 30, 2012		December 31, 2011
Nontrade receivables	$	9,660	$	6,432
Services	6,687		5,767
Telecommunications	1,561		1,886
Insurance	252		795
Marketing	997		640
Other prepaids	1,749		1,300
Prepaid expenses and other current assets	$	20,906	$	16,820

Property and equipment, net

	June 30, 2012			December 31, 2011
Building (under capital lease)	$	25,709		$	25,709
Network equipment and computer hardware	115,173			137,053
Leasehold improvements	43,405			43,350
Furniture	827			1,102
Vehicles	93			258
	185,207			207,472
Less: accumulated depreciation and amortization	(124,524		)	(139,494		)
Property and equipment, net	$	60,683		$	67,978

Software, net

	June 30, 2012			December 31, 2011
Purchased	$	86,585		$	77,724
Licensed	909			909
Internally developed	37,435			37,696
	124,929			116,329
Less: accumulated amortization	(71,475		)	(70,668		)
abandonment of software assets	(35,547		)	—
Software, net	$	17,907		$	45,661

Debt related costs, net

	June 30, 2012			December 31, 2011
Senior secured term loan	$	2,697		$	2,697
Less: accumulated amortization	(1,379		)	(690		)
Debt related costs, net	$	1,318		$	2,007

Restricted cash

	June 30, 2012		December 31, 2011
Letter of credit-lease deposits	$	5,300	$	6,300
Letter of credit-energy curtailment program	539		536
	5,839		6,836
Cash reserves	93		93
Restricted cash	$	5,932	$	6,929

Intangible assets, net

	June 30, 2012			December 31, 2011
Patents and patent licenses	$	18,164		$	18,164
Trademark	560			560
	18,724			18,724
Less: accumulated amortization	(10,856		)	(9,668		)
Intangible assets, net	$	7,868		$	9,056

Accrued expenses

	June 30, 2012		December 31, 2011
Compensation and related taxes and temporary labor	$	11,195	$	14,773
Marketing	14,026		10,017
Taxes and fees	16,326		17,440
Litigation	1,370		5,063
Telecommunications	8,599		9,642
Other accruals	2,583		7,776
Customer credits	2,063		2,109
Professional fees	2,617		2,289
Accrued interest	56		7
Inventory	656		128
Credit card fees	311		282
Accrued expenses	$	59,802	$	69,526

XML

Document And Entity Information	6 Months Ended
	Jun. 30, 2012	Jul. 31, 2012
Document And Entity Information [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Jun. 30, 2012
Entity Registrant Name	VONAGE HOLDINGS CORP
Entity Central Index Key	0001272830
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2012
Document Fiscal Period Focus	Q2
Entity Filer Category	Accelerated Filer
Entity Common Stock, Shares Outstanding		226,601,868

XML

Supplemental Income Statement Account Information (Tables)

6 Months Ended

Jun. 30, 2012

Supplemental Income Statement Account Information [Abstract]

Supplemental income statement information

Amounts included in revenues

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
USF fees	$	19,799	$	17,201	$	40,423	$	35,061
Disconnect fees	$	464	$	308	$	572	$	1,100
Initial activation fees	$	509	$	1,433	$	1,247	$	3,418
Customer equipment fees	$	179	$	152	$	390	$	285
Equipment recovery fees	$	18	$	422	$	55	$	1,406
Shipping and handling fees	$	314	$	423	$	563	$	917

Amount included in direct cost of telephony services

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
USF costs	$	19,799	$	17,201	$	40,423	$	35,061

Amount included in direct cost of goods sold

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Shipping and handling cost	$	1,696	$	1,708	$	3,570	$	3,769

Amount included in selling, general and administrative expense

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Advertising costs	$	236	$	—	$	1,660	$	—

Amount included in marketing

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Advertising costs	$	35,180	$	34,803	$	69,855	$	66,327

Depreciation and amortization expense

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Network equipment and computer hardware	$	3,896	$	4,193	$	7,796	$	8,684
Software	2,399		2,513		4,932		7,070
Capital leases	550		550		1,100		1,100
Other leasehold improvements	991		942		1,997		1,951
Furniture	31		69		74		172
Vehicles	4		5		8		10
Patents	594		286		1,188		572
	8,465		8,558		17,095		19,559
Property and equipment impairments	7		106		12		171
Software impairments	46		—		55		—
Depreciation and amortization expense	$	8,518	$	8,664	$	17,162	$	19,730

Amount included in interest expense

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Debt related costs amortization	$	327	$	279	$	689	$	630

Amount included in other income (expense), net

	Three Months Ended						Six Months Ended
	June 30,						June 30,
	2012			2011			2012			2011
Net (losses) gains resulting from foreign exchange transactions	$	(63	)	$	(10	)	$	(23	)	$	(13	)

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Consolidated Statements Of Operations (USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Revenues	$ 211,916	$ 218,285	$ 427,819	$ 438,126
Operating Expenses:
Direct cost of telephony services (excluding depreciation and amortization of $3,929, $3,867, $7,859, and $7,991, respectively)	58,195	57,883	119,818	118,072
Direct cost of goods sold	9,275	9,865	19,121	20,920
Selling, general and administrative	58,396	58,481	120,231	116,724
Marketing	54,956	52,211	108,378	101,615
Depreciation and amortization	8,518	8,664	17,162	19,730
Loss from abandonment of software assets	25,262	0	25,262	0
Total operating expenses	214,602	187,104	409,972	377,061
(Loss) income from operations	(2,686)	31,181	17,847	61,065
Other Income (Expense):
Interest income	30	37	50	79
Interest expense	(1,566)	(5,588)	(3,317)	(12,190)
Change in fair value of stock warrant	0	0	0	(950)
Loss on extinguishment of notes	0	(3,228)	0	(3,821)
Other income (expense), net	(65)	44	(23)	42
Total other income (expense)	(1,601)	(8,735)	(3,290)	(16,840)
(Loss) income before income tax benefit (expense)	(4,287)	22,446	14,557	44,225
Income tax benefit (expense)	947	(698)	(3,976)	(1,364)
Net (loss) income	$ (3,340)	$ 21,748	$ 10,581	$ 42,861
Net (loss) income per common share:
Basic	$ (0.01)	$ 0.10	$ 0.05	$ 0.19
Diluted	$ (0.01)	$ 0.09	$ 0.05	$ 0.18
Weighted-average common shares outstanding:
Basic	226,429	224,233	226,081	223,203
Diluted	226,429	244,590	234,219	242,481

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Long-Term Debt and Revolving Credit Facility (Notes)

6 Months Ended

Jun. 30, 2012

Debt Disclosure [Abstract]

Long-Term Debt And Revolving Credit Facility

Long-Term Debt and Revolving Credit Facility

A schedule of long-term debt at June 30, 2012 and December 31, 2011 is as follows:

	June 30, 2012		December 31, 2011
3.25-3.75% Credit Facility - due 2014	$	28,333	$	42,500

At June 30, 2012, future payments under long-term debt obligations over each of the next five years and thereafter were as follows:

	Credit Facility
2012	$	14,166
2013	28,333
2014	14,167
Minimum future payments of principal	56,666
Less: current portion	28,333
Long-term portion	$	28,333

December 2010 Financing

On December 14, 2010, we entered into a credit agreement (the “2010 Credit Facility”) consisting of a $200,000 senior secured term loan. The co-borrowers under the 2010 Credit Facility were us and Vonage America Inc., our wholly owned subsidiary. Obligations under the 2010 Credit Facility were guaranteed, fully and unconditionally, by our other United States subsidiaries and were secured by substantially all of the assets of each borrower and each of the guarantors. An affiliate of the chairman of our board of directors and one of our principal stockholders was a lender under the 2010 Credit Facility.

Use of Proceeds

We used the net proceeds of the 2010 Credit Facility of $194,000 ($200,000 principal amount less original discount of $6,000), plus $102,090 of cash on hand, to (i) exercise our existing right to retire debt under our prior senior secured first lien credit facility, for 100% of the contractual make-whole price, (ii) retire debt under our prior senior secured second lien credit facility at a more than 25% discount to the contractual make-whole price, and (iii) cause the conversion of all then outstanding third lien convertible notes into 8,276 shares of our common stock.

In accordance with FASB ASC 470 “Debt Modification and Extinguishment”, substantially all of the repayment of the prior financing was treated as an extinguishment of notes resulting in a loss on early extinguishment of notes of $26,531. For the portion of the repayment of the prior financing treated as a debt modification, we carried forward $1,072 of unamortized discount, which was to be amortized to interest expense over the life of the debt using the effective interest method in addition to the $6,000 of original issue discount in connection with the 2010 Credit Facility. The amortization for the three and six months ended June 30, 2011 was $2,188 and $2,983, respectively, including acceleration of $1,826 and $2,161, respectively, and the accumulated amortization as of June 30, 2011 was $3,059.

Repayments

In 2011, we made repayments of the entire $200,000 under the 2010 Credit Facility, of which $55,000 and $70,000 were prepaid for the three and six months ended June 30, 2011, respectively. A loss on extinguishment of $3,228 and $3,821 were recorded for the three and six months ended June 30, 2011, respectively, representing acceleration of unamortized debt discount of $1,826 and $2,161, and debt related costs of $1,402 and $1,660, for the three and six months ended June 30, 2011, respectively.

July 2011 Financing

On July 29, 2011, we entered into a credit agreement (the "2011 Credit Facility") consisting of an $85,000 senior secured term loan and a $35,000 revolving credit facility. The co-borrowers under the 2011 Credit Facility are us and Vonage America Inc., our wholly owned subsidiary. Obligations under the 2011 Credit Facility are guaranteed, fully and unconditionally, by our other United States subsidiaries and are secured by substantially all of the assets of each borrower and each of the guarantors.

Use of Proceeds

We used $100,000 of the net available proceeds of the 2011 Credit Facility, plus $31,000 of cash on hand, to retire all of the debt under our 2010 Credit Facility, including a $1,000 prepayment fee to holders of the 2010 Credit Facility. We also incurred $2,697 of fees in connection with the 2011 Credit Facility, which is amortized to interest expense over the life of the debt using the effective interest method. The amortization for the three and six months ended June 30, 2012 was $327 and $689, respectively, and the accumulated amortization as of June 30, 2012 was $1,379.

Repayments

For the three and six months ended June 30, 2012, we made mandatory repayments of $7,083 and $14,167, respectively, under the senior secured term loan.

2011 Credit Facility Terms

The following description summarizes the material terms of the 2011 Credit Facility:

The loans under the 2011 Credit Facility mature in July 2014. Principal amounts under the 2011 Credit Facility are repayable in quarterly installments of $7,083 for the senior secured term loan. The unused portion of our revolving credit facility incurs a 0.50% commitment fee.

Outstanding amounts under each of the senior secured term loan and the revolving credit facility, at our option, will bear interest at:

• LIBOR (applicable to one-, two-, three- or six-month periods) plus an applicable margin equal to 3.25% if our consolidated leverage ratio is less than 0.75 to 1.00, 3.5% if our consolidated leverage ratio is greater than or equal to 0.75 to 1.00 and less than 1.50 to 1.00, and 3.75% if our consolidated leverage ratio is greater than or equal to 1.50 to 1.00, payable on the last day of each relevant interest period or, if the interest period is longer than three months, each day that is three months after the first day of the interest period, or

• the base rate determined by reference to the highest of (a) the federal funds effective rate from time to time plus 0.50%, (b) the prime rate of JPMorgan Chase Bank, N.A., and (c) the LIBOR rate applicable to one month interest periods plus 1.00%, plus an applicable margin equal to 2.25% if our consolidated leverage ratio is less than 0.75 to 1.00, 2.5% if our consolidated leverage ratio is greater than or equal to 0.75 to 1.00 and less than 1.50 to 1.00, and 2.75% if our consolidated leverage ratio is greater than or equal to 1.50 to 1.00, payable on the last business day of each March, June, September, and December and the maturity date of the 2011 Credit Facility.

The 2011 Credit Facility provides greater flexibility to us in funding acquisitions and restricted payments, such as stock buybacks, than the 2010 Credit Facility.

We may prepay the 2011 Credit Facility at our option at any time without premium or penalty. The 2011 Credit Facility is subject to mandatory prepayments in amounts equal to:

• 100% of the net cash proceeds from any non-ordinary course sale or other disposition of our property and assets for consideration in excess of a certain amount subject to customary reinvestment provisions and certain other exceptions and

• 100% of the net cash proceeds received in connection with other non-ordinary course transaction, including insurance proceeds not otherwise applied to the relevant insurance loss.

Subject to certain restrictions and exceptions, the 2011 Credit Facility permits us to obtain one or more incremental term loans and/or revolving credit facilities in an aggregate principal amount of up to $60,000 plus an amount equal to repayments of the senior secured term loan upon providing documentation reasonably satisfactory to the administrative agent, without the consent of the existing lenders under the 2011 Credit Facility. The 2011 Credit Facility includes customary representations and warranties and affirmative covenants of the borrowers. In addition, the 2011 Credit Facility contains customary negative covenants, including, among other things, restrictions on the ability of us and our subsidiaries to consolidate or merge, create liens, incur additional indebtedness, dispose of assets, consummate acquisitions, make investments, and pay dividends and other distributions. We must also comply with the following financial covenants:

• a consolidated leverage ratio of no greater than 2.00 to 1.00;

• a consolidated fixed coverage charge ratio of no less than 1.75 to 1.00;

• minimum cash of $25,000 including the unused portion of the revolving credit facility; and

• maximum capital expenditures not to exceed $55,000 during any fiscal year, provided that the unused amount of any permitted capital expenditures in any fiscal year may be carried forward to the next following fiscal year, plus a portion of annual excess cash flow up to $8,000.

As of June 30, 2012, we were in compliance with all covenants, including financial covenants, for the 2011 Credit Facility.

The 2011 Credit Facility contains customary events of default that may permit acceleration of the debt. During the continuance of a payment default, interest will accrue at a default interest rate of 2% above the interest rate which would otherwise be applicable, in the case of loans, and at a rate equal to the rate applicable to base rate loans plus 2%, in the case of all other amounts.

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Supplemental Income Statement Account Information (Notes)

6 Months Ended

Jun. 30, 2012

Supplemental Income Statement Account Information [Abstract]

Supplemental Income Statement Account Information

Supplemental Income Statement Account Information

Amounts included in revenues

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
USF fees	$	19,799	$	17,201	$	40,423	$	35,061
Disconnect fees	$	464	$	308	$	572	$	1,100
Initial activation fees	$	509	$	1,433	$	1,247	$	3,418
Customer equipment fees	$	179	$	152	$	390	$	285
Equipment recovery fees	$	18	$	422	$	55	$	1,406
Shipping and handling fees	$	314	$	423	$	563	$	917

Amount included in direct cost of telephony services

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
USF costs	$	19,799	$	17,201	$	40,423	$	35,061

Amount included in direct cost of goods sold

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Shipping and handling cost	$	1,696	$	1,708	$	3,570	$	3,769

Amount included in selling, general and administrative expense

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Advertising costs	$	236	$	—	$	1,660	$	—

Amount included in marketing

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Advertising costs	$	35,180	$	34,803	$	69,855	$	66,327

Depreciation and amortization expense

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Network equipment and computer hardware	$	3,896	$	4,193	$	7,796	$	8,684
Software	2,399		2,513		4,932		7,070
Capital leases	550		550		1,100		1,100
Other leasehold improvements	991		942		1,997		1,951
Furniture	31		69		74		172
Vehicles	4		5		8		10
Patents	594		286		1,188		572
	8,465		8,558		17,095		19,559
Property and equipment impairments	7		106		12		171
Software impairments	46		—		55		—
Depreciation and amortization expense	$	8,518	$	8,664	$	17,162	$	19,730

Amount included in interest expense

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2012		2011		2012		2011
Debt related costs amortization	$	327	$	279	$	689	$	630

Amount included in other income (expense), net

	Three Months Ended						Six Months Ended
	June 30,						June 30,
	2012			2011			2012			2011
Net (losses) gains resulting from foreign exchange transactions	$	(63	)	$	(10	)	$	(23	)	$	(13	)

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Basis Of Presentation And Significant Accounting Policies - Valuation and Qualifying Accounts - Income Taxes (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Jun. 30, 2012	Dec. 31, 2011 Valuation allowance, operating loss carryforwards
Valuation and qualifying accounts disclosure:
Non-cash deferred tax adjustment for stock compensation previously considered nondeductible	$ 4,077
Adjusment to valuation allowance		$ 325,601
Estimated annual effective tax rate	33.00%

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Long-Term Debt and Revolving Credit Facility (Tables)

6 Months Ended

Jun. 30, 2012

Debt Disclosure [Abstract]

Schedule of long-term debt

A schedule of long-term debt at June 30, 2012 and December 31, 2011 is as follows:

	June 30, 2012		December 31, 2011
3.25-3.75% Credit Facility - due 2014	$	28,333	$	42,500

Future payments under long-term debt obligations

At June 30, 2012, future payments under long-term debt obligations over each of the next five years and thereafter were as follows:

	Credit Facility
2012	$	14,166
2013	28,333
2014	14,167
Minimum future payments of principal	56,666
Less: current portion	28,333
Long-term portion	$	28,333

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Basis Of Presentation And Significant Accounting Policies (Policies)

6 Months Ended

Jun. 30, 2012

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Principles of Consolidation

Principles of Consolidation

The consolidated financial statements include the accounts of Vonage and its wholly-owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.

Revenue Recognition

Revenue Recognition

Revenues consist of telephony services revenues and customer equipment (which enables our telephony services) and shipping revenues. The point in time at which revenues are recognized is determined in accordance with Securities and Exchange Commission Staff Accounting Bulletin No. 104, Revenue Recognition, and Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) 605, Revenue Recognition.

At the time a customer signs up for our telephony services, there are the following deliverables:

• Providing equipment, if any, to the customer that enables our telephony services and

• Providing telephony services.

The equipment is provided free of charge to our customers and in most instances there are no activation fees collected at sign-up. We record the fees collected for shipping the equipment to the customer, if any, as shipping and handling revenue at the time of shipment.

Telephony Services Revenue

Substantially all of our revenues are telephony services revenues, which are derived primarily from monthly subscription fees that customers are charged under our service plans. We also derive telephony services revenues from per minute fees for international calls if not covered under a plan, including applications for mobile devices and other stand-alone products, and for any calling minutes in excess of a customer’s monthly plan limits. Monthly subscription fees are automatically charged to customers’ credit cards, debit cards or electronic check payments ("ECP"), in advance and are recognized over the following month when services are provided. Revenues generated from international calls and from customers exceeding allocated call minutes under limited minute plans are recognized as services are provided, that is, as minutes are used, and are billed to a customer’s credit cards, debit cards or ECP in arrears. As a result of our multiple billing cycles each month, we estimate the amount of revenues earned from international calls and from customers exceeding allocated call minutes under limited minute plans but not billed from the end of each billing cycle to the end of each reporting period and record these amounts as accounts receivable. These estimates are based primarily upon historical minutes and have been consistent with our actual results.

We also provide rebates to customers who purchase their customer equipment from retailers and satisfy minimum service period requirements. These rebates in excess of activation fees are recorded as a reduction of revenues over the service period based upon the estimated number of customers that will ultimately earn and claim the rebates.

In the United States, we charge regulatory, compliance, E-911, and intellectual property-related fees on a monthly basis to defray costs, and to cover taxes that we are charged by the suppliers of telecommunications services. In addition, we charge customers Federal Universal Service Fund (“USF”) fees. We recognize revenue on a gross basis for USF and related fees. We record these fees as revenue when billed. All other taxes are recorded on a net basis.

Customer Equipment and Shipping Revenue

Customer equipment and shipping revenues consist of revenues from sales of customer equipment to wholesalers or directly to customers for replacement devices, or for upgrading their device at the time of customer sign-up for which we charge an additional fee. In addition, customer equipment and shipping revenues include the fees that customers are charged for shipping their customer equipment to them. Customer equipment and shipping revenues include sales to our retailers, who subsequently resell this customer equipment to customers. Revenues are reduced for payments to retailers and rebates to customers, who purchased their customer equipment through these retailers, to the extent of customer equipment and shipping revenues.

Direct Cost of Telephony Services

Direct Cost of Telephony Services

Direct cost of telephony services consists primarily of direct costs that we pay to third parties in order to provide telephony services. These costs include access and interconnection charges that we pay to other telephone companies to terminate domestic and international phone calls on the public switched telephone network. In addition, these costs include the cost to lease phone numbers, to co-locate in other telephone companies’ facilities, to provide enhanced emergency dialing capabilities to transmit 911 calls, and to provide local number portability. These costs also include taxes that we pay on telecommunications services from our suppliers or are imposed by government agencies such as Federal USF and royalties for use of third parties’ intellectual property. These costs do not include indirect costs such as depreciation and amortization, payroll, and facilities costs. Our presentation of direct cost of telephony services may not be comparable to other similar companies.

Direct Cost of Goods Sold

Direct Cost of Goods Sold

Direct cost of goods sold consists primarily of costs that we incur when a customer signs up for our service. These costs include the cost of customer equipment for customers who subscribe through the direct sales channel in excess of activation fees. In addition, these costs include the amortization of deferred customer equipment, the cost of shipping and handling for customer equipment, the installation manual that accompanies the customer equipment, and the cost of certain promotions.

Development Expenses

Development Expenses

Costs for research, including predevelopment efforts prior to establishing technological feasibility of software expected to be marketed, are expensed as incurred. Development costs are capitalized when technological feasibility has been established and anticipated future revenues support the recoverability of the capitalized amounts. Capitalization stops when the product is available for general release to customers. Due to the short time period between achieving technological feasibility and product release and the insignificant amount of costs incurred during such periods, we have not capitalized any software development, and have expensed these costs as incurred. These costs are included in selling, general and administrative expense.

Cash and Cash Equivalents

Cash and Cash Equivalents

We maintain cash with several investment grade financial institutions. Highly liquid investments, which are readily convertible into cash, with original maturities of three months or less, are recorded as cash equivalents.

Certain Risks and Concentrations

Certain Risks and Concentrations

Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash equivalents and accounts receivable. They are subject to fluctuations in both market value and yield based upon changes in market conditions, including interest rates, liquidity, general economic conditions, and conditions specific to the issuers. Accounts receivable are typically unsecured and are derived from revenues earned from customers primarily located in the United States. A portion of our accounts receivable represents the timing difference between when a customer’s credit card is billed and the subsequent settlement of that transaction with our credit card processors. This timing difference is generally three days for substantially all of our credit card receivables. We have never experienced any accounts receivable write-offs due to this timing difference. In addition, we collect subscription fees in advance, minimizing our accounts receivable and bad debt exposure. If a customer’s credit card, debit card or ECP is declined, we generally suspend international calling capabilities as well as their ability to incur domestic usage charges in excess of their plan minutes. If the customer’s credit card, debit card or ECP could not be successfully processed during three billing cycles (i.e., the current and two subsequent monthly billing cycles), we terminate the account. In addition, we automatically charge any per minute fees to our customers’ credit card, debit card or ECP monthly in arrears. To further mitigate our bad debt exposure, a customer’s credit card, debit card or ECP will be charged in advance of their monthly billing if their international calling or overage charges exceed a certain dollar threshold.

Inventory

Inventory

Inventory consists of the cost of customer equipment and is stated at the lower of cost or market, with cost determined using the average cost method. We provide an inventory allowance for customer equipment that has been returned by customers but may not be able to be re-issued to new customers or returned to the manufacturer for credit.

Property and Equipment

Property and Equipment

Property and equipment includes acquired assets and those accounted for under capital leases and consist principally of network equipment and computer hardware, furniture, software, and leasehold improvements. In addition, the lease of our corporate headquarters has been accounted for as a capital lease and is included in property and equipment. Network equipment and computer hardware and furniture are stated at cost with depreciation provided using the straight-line method over the estimated useful lives of the related assets, which range from three to five years. Leasehold improvements are amortized over their estimated useful life of the related assets or the life of the lease, whichever is shorter. The cost of renewals and substantial improvements is capitalized while the cost of maintenance and repairs is charged to operating expenses as incurred.

Our network equipment and computer hardware, which consists of routers, gateways, and servers that enable our telephony services, is subject to technological risks and rapid market changes due to new products and services and changing customer demand. These changes may result in future adjustments to the estimated useful lives or the carrying value of these assets, or both.

Software Costs

Software Costs

We capitalize certain costs, such as purchased software and internally developed software that we use for customer acquisition and customer care automation tools, in accordance with FASB ASC 350-40, “Internal-Use Software”. Computer software is stated at cost less accumulated amortization and the estimated useful life is two to five years.

Intangible Assets

Intangible Assets

Intangible assets acquired in the settlement of litigation or by direct purchase are accounted for based upon the fair value of assets received.

Patents and Patent Licenses

Patent rights acquired in the settlement of litigation or by direct purchase are accounted for based upon the fair value of assets received.

Long-Lived Assets

Long-Lived Assets

We evaluate impairment losses on long-lived assets used in operations when events and changes in circumstances indicate that the assets might be impaired. If our review indicates that the carrying value of an asset will not be recoverable, based on a comparison of the carrying value of the asset to the undiscounted future cash flows, the impairment will be measured by comparing the carrying value of the asset to its fair value. Fair value will be determined based on quoted market values, discounted cash flows or appraisals. Impairments of long-lived assets used in operations are recorded in the statement of operations as part of depreciation expense.

Debt Related Costs

Debt Related Costs

Costs incurred in raising debt are deferred and amortized as interest expense using the effective interest method over the life of the debt.

Derivatives

Derivatives

We do not hold or issue derivative instruments for trading purposes. However, in accordance with FASB ASC 815, “Derivatives and Hedging” (“FASB ASC 815”), we review our contractual obligations to determine whether there are terms that possess the characteristics of derivative financial instruments that must be accounted for separately from the financial instrument in which they are embedded. We would recognize these features, if any, as liabilities in our consolidated balance sheet at fair value each period and would recognize any change in the fair value in our statement of operations in the period of change. We would estimate the fair value of these liabilities using available market information and appropriate valuation methodologies.

Income Taxes

Income Taxes

We recognize deferred tax assets and liabilities at enacted income tax rates for the temporary differences between the financial reporting bases and the tax bases of our assets and liabilities. Any effects of changes in income tax rates or tax laws are included in the provision for income taxes in the period of enactment. Our net deferred tax assets primarily consist of net operating loss carry forwards (“NOLs”). We are required to record a valuation allowance against our net deferred tax assets to the extent we conclude that it is more likely than not that taxable income generated in the future will be insufficient to utilize the future income tax benefit from our net deferred tax assets (namely, the NOLs) prior to expiration. In the fourth quarter of 2011, we concluded that it was more likely than not that taxable income in the future would be sufficient to utilize a significant portion of the future income tax benefit from our net deferred tax assets (namely, the NOLs) prior to expiration and we released $325,601 of the valuation allowance. We periodically review this conclusion, which requires significant management judgment. In the future, if available evidence changes our conclusions, we will make an adjustment to the related valuation allowance and income tax expense at that time. The June 30, 2012 effective rate is less than the federal statutory rate due, in part, to our Canadian operations and certain discrete period items, which primarily consisted of adjustments related to stock compensation, including a non-cash deferred tax adjustment totaling $4,077 for certain stock compensation previously considered nondeductible under Section 162(m) of the Internal Revenue Code. The 2012 estimated annual effective tax rate is expected to approximate 33%, but may fluctuate each quarter due to the timing of other discrete period transactions.

We recognize the tax benefit from an uncertain tax position only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such a position are measured based on the largest benefit that has a greater than 50 percent likelihood of being realized upon ultimate resolution.

Fair Value of Financial Instruments

Fair Value of Financial Instruments

Effective January 1, 2008, we adopted FASB ASC 820-10-25, “Fair Value Measurements and Disclosures”. This standard establishes a framework for measuring fair value and expands disclosure about fair value measurements. We did not elect fair value accounting for any assets and liabilities allowed by FASB ASC 825, “Financial Instruments”.

FASB ASC 820-10 defines fair value as the amount that would be received for an asset or paid to transfer a liability (i.e., an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. FASB ASC 820-10 also establishes a fair value hierarchy that requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. FASB ASC 820-10 describes the following three levels of inputs that may be used:

Level 1: Quoted prices (unadjusted) in active markets that are accessible at the measurement date for identical assets and liabilities. The fair value hierarchy gives the highest priority to Level 1 inputs.

Level 2: Observable prices that are based on inputs not quoted on active markets but corroborated by market data.

Level 3: Unobservable inputs when there is little or no market data available, thereby requiring an entity to develop its own assumptions. The fair value hierarchy gives the lowest priority to Level 3 inputs.

Fair Value of Other Financial Instruments

The carrying amounts of our financial instruments, including cash and cash equivalents, accounts receivable, and accounts payable, approximate fair value because of their short maturities. The carrying amounts of our capital leases approximate fair value of these obligations based upon management’s best estimates of interest rates that would be available for similar debt obligations at June 30, 2012 and December 31, 2011. We believe the fair value of our debt at June 30, 2012 was approximately the same as its carrying amount as market conditions, including available interest rates, credit spread relative to our credit rating, and illiquidity, remain relatively unchanged from the issuance date of our debt on July 29, 2011 for a similar debt instrument.

Foreign Currency

Foreign Currency

Generally, the functional currency of our non-United States subsidiaries is the local currency. The financial statements of these subsidiaries are translated to United States dollars using month-end rates of exchange for assets and liabilities, and average rates of exchange for revenues, costs, and expenses. Translation gains and losses are deferred and recorded in accumulated other comprehensive income as a component of stockholders’ equity.

Share-Based Compensation

Share-Based Compensation

We account for share-based compensation in accordance with FASB ASC 718, “Compensation-Stock Compensation”. Under the fair value recognition provisions of this pronouncement, share-based compensation cost is measured at the grant date based on the fair value of the award, reduced as appropriate based on estimated forfeitures, and is recognized as expense over the applicable vesting period of the stock award using the accelerated method. The excess tax benefit associated with stock compensation deductions have not been recorded in additional paid-in capital. When evaluating whether an excess tax benefit has been realized, share based compensation deductions are not considered realized until NOLs are no longer sufficient to offset taxable income. Such excess tax benefits will be recorded when realized.

Earnings per Share

Earnings per Share

Net income per share has been computed according to FASB ASC 260, “Earnings per Share”, which requires a dual presentation of basic and diluted earnings per share (“EPS”). Basic EPS represents net income divided by the weighted average number of common shares outstanding during a reporting period. Diluted EPS reflects the potential dilution that could occur if securities or other contracts to issue common stock, including warrants, stock options and restricted stock units under our 2001 Stock Incentive Plan and 2006 Incentive Plan, were exercised or converted into common stock. The dilutive effect of outstanding warrants, stock options, and restricted stock units is reflected in diluted earnings per share by application of the treasury stock method. In applying the treasury stock method for stock-based compensation arrangements, the assumed proceeds are computed as the sum of the amount the employee must pay upon exercise and the amounts of average unrecognized compensation cost attributed to future services.

Comprehensive (Loss) Income

Comprehensive (Loss) Income

Comprehensive (loss) income consists of net (loss) income and other comprehensive items. Other comprehensive items include foreign currency translation adjustments.

Reclassifications

Reclassifications

Certain reclassifications have been made to prior years’ financial statements in order to conform to the current year’s presentation. The reclassifications had no impact on net earnings previously reported.

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Common Stock (Notes)

6 Months Ended

Jun. 30, 2012

Stockholders' Equity Note [Abstract]

Common Stock

 Common Stock

Net Operating Loss Rights Agreement

On June 7, 2012, we entered into a Tax Benefits Preservation Plan ("Preservation Plan") designed to preserve stockholder value and tax assets. Our ability to use our tax attributes to offset tax on U.S. taxable income would be substantially limited if there were an "ownership change" as defined under Section 382 of the U.S. Internal Revenue Code. In general, an ownership change would occur if one or more "5-percent shareholders," as defined under Section 382, collectively increase their ownership in us by more than 50 percent over a rolling three-year period.

In connection with the adoption of the Preservation Plan, our Board of Directors declared a dividend of one preferred share purchase right for each outstanding share of the Company’s common stock. The preferred share purchase rights were distributed to stockholders of record as of June 18, 2012, as well as to holders of the Company's common stock issued after that date, but will only be activated if certain triggering events under the Preservation Plan occur.

Under the Preservation Plan, preferred share purchase rights will work to impose significant dilution upon any person or group which acquires beneficial ownership of 4.9% or more of the outstanding common stock, without the approval of the Company’s Board of Directors, from and after June 7, 2012. Stockholders that own 4.9% or more of the outstanding common stock as of the opening of business on June 7, 2012, will not trigger the preferred share purchase rights so long as they do not (i) acquire additional shares of common stock or (ii) fall under 4.9% ownership of common stock and then re-acquire shares that in the aggregate equal 4.9% or more of the common stock.

The Preservation Plan will expire no later than the close of business June 7, 2013, unless extended by the Board of Directors. Any extension would be subject to approval by stockholders at the 2013 annual meeting.

Share Repurchase

On July 25, 2012, our Board of Directors authorized a program to repurchase up to $50,000 of Vonage common stock through December 31, 2013. The specific timing and amount of repurchases will vary based on available capital resources and other financial and operational performance, market conditions, securities law limitations, and other factors. The repurchases will be made using our cash resources. The repurchase program may be commenced, suspended or discontinued at any time without prior notice. In any period, cash used in financing activities related to common stock repurchased may differ from the comparable change in stockholders' equity, reflecting timing differences between the recognition of share repurchase transactions and their settlement for cash.

Common Stock Warrant

On April 17, 2002, Vonage’s principal stockholder and Chairman received a warrant to purchase 514 shares of Common Stock at an exercise price of $0.70 per share that would have expired on June 20, 2012. As a result of the issuance of our prior Convertible Notes, the exercise price was reduced to $0.58. At the time the warrant was exercised during the first quarter of 2011, we determined that the aggregate fair value of the warrant was $1,847, which was an increase in value of $950 from the fair value of the warrant as of December 31, 2010. This change in fair value was recorded as expense within other income (expense), net for the three and six months ended June 30, 2011. The aggregate fair value of the warrant was reclassified to additional paid-in capital at the time of exercise. In addition, we received proceeds of $298 in connection with the exercise of the warrant.

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Commitments and Contingencies (Notes)

6 Months Ended

Jun. 30, 2012

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

 Commitments and Contingencies

Litigation

IP Matters

Hitachi. On January 27, 2011, we met with Hitachi, Ltd. to discuss an opportunity for us to obtain a non-exclusive license to certain Hitachi patents that Hitachi claimed may be relevant to our business. After review, we do not believe these patents are applicable to our business or otherwise enforceable against Vonage, and have conveyed this position to Hitachi. At the parties' most recent meeting on April 12, 2012, Hitachi identified additional Hitachi patents Hitachi believed may be relevant to our business. After a review of these additional patents, we concluded that these patents do not apply to our business and so informed Hitachi. As of July 31, 2012, we have received no further communication from Hitachi regarding the licensing of patents.

Bear Creek Technologies, Inc. On February 22, 2011, Bear Creek Technologies, Inc. (“Bear Creek”) filed a lawsuit against Vonage Holdings Corp., Vonage America, Inc., and Vonage Marketing LLC in the United States District Court for the Eastern District of Virginia (Norfolk Division) alleging that Vonage's products and services are covered by United States Patent No. 7,899,722, entitled “System for Interconnecting Standard Telephony Communications Equipment to Internet Protocol Networks” (the “722 Patent”). The suit also named numerous other defendants, including Verizon Communications, Inc., Comcast Corporation, Time-Warner Cable, Inc., AT&T, Inc., and T-Mobile USA Inc. On April 26, 2011, Bear Creek amended its complaint adding several defendants, dropping Vonage Communications (a non-existent entity) from the suit, and adding allegations of induced infringement and willful infringement. On May 9, 2011, Vonage filed a Motion to Sever Plaintiff's Claims against the Vonage entities and transfer them to New Jersey. On May 27, 2011, Vonage filed a Motion to Dismiss Bear Creek's claims of induced and willful infringement. Subsequently, other defendants filed similar motions to dismiss and sever and transfer. A hearing on the motions was held on August 12, 2011. On August 17, 2011, the Court dismissed Bear Creek's case against the Vonage entities, as well as all the other defendants, except for one defendant. Later, on August 17, 2011, Bear Creek re-filed its complaint concerning the '722 Patent in the United States District Court for the District of Delaware against the same Vonage entities. In its Delaware complaint, Bear Creek alleges that Vonage is infringing one or more claims of the '722 Patent.  In addition, Bear Creek alleges that Vonage is contributing to and inducing infringement of one or more claims of the '722 Patent. On September 28, 2011, Vonage filed a motion to dismiss Bear Creek's claims for induced, contributory, and willful inducement. The motion is now fully briefed, but has not been ruled upon. On January 25, 2012, Bear Creek filed a motion with the United States Judicial Panel on Multidistrict Litigation seeking to transfer and consolidate its litigation against Vonage with thirteen separate actions Bear Creek filed in the U.S. District Courts for Delaware and the Eastern District of Virginia. On April 26, 2012, the United States Patent and Trademark Office granted the request of a third-party to reexamine the asserted '722 patent and issued an initial Office Action rejecting all of the '722 patent claims. On May 2, 2012, the Multidistrict Litigation Panel granted Bear Creek's motion and ordered the coordination or consolidation for pretrial proceedings of all fourteen actions in the U.S. District Court for the District of Delaware. No case schedule has been set by the Court.

GTZM Technology Ventures Ltd. On September 8, 2011, GTZM Technology Ventures Ltd. (“GTZM”) filed a lawsuit against Vonage Holdings Corp., Vonage America Inc. and Vonage Marketing LLC in the United States District Court for the District of Delaware alleging that Vonage's products and services are covered by United States Patent No. 5,455,859, entitled “Telephone Handset Interface for Device Having Audio Input”. The suit also named numerous other defendants, including Comcast Corporation, Cox Communications, Inc. and Time Warner Cable. On October 25, 2011, Vonage filed a Motion to Sever GTZM's claims against the Vonage entities from GTZM's claims against the other defendants. Shortly before the June 7, 2012 oral argument on this motion, GTZM agreed to sever its claims against Vonage from those against the remaining defendants for trial in exchange for Vonage's agreement to consolidate pretrial proceedings.  The parties submitted a stipulation formalizing this agreement which was entered by the Court on July 26, 2012.  GTZM filed a First Amended Complaint on November 2, 2011. Vonage filed its answer to GTZM's First Amended Complaint on December 6, 2011. On March 2, 2012, the Court issued a scheduling order. Discovery is ongoing in this matter.

From time to time, in addition to those identified above, we are subject to legal proceedings, claims, investigations, and proceedings in the ordinary course of business, including claims of alleged infringement of third-party patents and other intellectual property rights, commercial, employment, and other matters. From time to time we receive letters or other communications from third parties initiating an opportunity for us to obtain patent licenses that might be relevant to our business or alleging that our services infringe upon third party patents or other intellectual property. In accordance with generally accepted accounting principles, we make a provision for a liability when it is both probable that a liability has been incurred and the amount of the loss or range of loss can be reasonably estimated. These provisions, if any, are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case. Litigation is inherently unpredictable. We believe that we have valid defenses with respect to the legal matters pending against us and are vigorously defending these matters. Given the uncertainty surrounding litigation and our inability to assess the likelihood of a favorable or unfavorable outcome in the above noted matters, it is possible that the resolution of one or more of these matters could have a material adverse effect on our consolidated financial position, cash flows or results of operations.

Regulation

Telephony services are subject to a broad spectrum of state and federal regulations. Because of the uncertainty over whether Voice over Internet Protocol (“VoIP”) should be treated as a telecommunications or information service, we have been involved in a substantial amount of state and federal regulatory activity. Implementation and interpretation of the existing laws and regulations is ongoing and is subject to litigation by various federal and state agencies and courts. Due to the uncertainty over the regulatory classification of VoIP service, there can be no assurance that we will not be subject to new regulations or existing regulations under new interpretations, and that such change would not introduce material additional costs to our business.

Federal – CALEA

On August 5, 2005, the Federal Communications Commission (the “FCC”) released an Order extending the obligations of the Communications Assistance for Law Enforcement Act (“CALEA”) to interconnected VoIP providers. Under CALEA, telecommunications carriers must assist law enforcement in executing electronic surveillance, which includes the capability to provide call content and call-identifying information to a local enforcement agency, or LEA, pursuant to a court order or other lawful authorization.

The FCC required all interconnected VoIP providers to become fully CALEA compliant by May 14, 2007. Vonage has tested with a federal law enforcement agency and implemented a trusted third party CALEA solution to meet this requirement.  We could be subject to an enforcement action in the future in the event the government took the position that we were not in compliance with CALEA. 

Federal – Local Number Portability

On May 13, 2009, the FCC adopted an order that reduced to one business day the amount of time that an interconnected VoIP provider such as us have to port a telephone number to another provider. If we, or third parties we rely upon for porting, have difficulty executing the new one-day porting requirement, we could be subject to FCC enforcement action.

Federal – Net Neutrality

Clear and enforceable net neutrality rules would make it more difficult for broadband Internet service providers to block or discriminate against Vonage service. Also explicitly applying net neutrality rules to wireless broadband Internet service could create greater opportunities for VoIP applications that run on wireless broadband Internet service. In October 2009, the FCC proposed the adoption of enforceable net neutrality rules for both wired and wireless broadband Internet service providers. The proposed rules would prohibit wired and wireless broadband Internet service providers from blocking or hindering lawful content, applications, or services and from unreasonably discriminating when transmitting lawful network traffic. In addition, broadband Internet service providers would have to publicly disclose certain information about their network management practices. In December 2010, the FCC adopted enforceable net neutrality rules based on its October 2009 proposal. All of the proposed rules in the October 2009 proposal applied to wired broadband Internet providers. The FCC applied some but not all of the proposed rules to wireless broadband service. Wireless broadband Internet services providers are prohibited from blocking or hindering voice or video applications that compete with the broadband Internet service provider's voice or video services. Wireless providers are also subject to transparency requirements, but they are not subject to the prohibition on unreasonable discrimination that applies to wired broadband Internet services providers. Final rules were filed in the Federal Register in September 2011. Shortly thereafter, a number of parties filed appeals of the rules in various federal circuit courts; some alleging that the FCC lacks authority to apply net neutrality rules to broadband service providers and some alleging that the rules did not go far enough. The D.C. Circuit Court of Appeals was selected by lottery to decide the appeals. The appeals are pending.

Federal – Intercarrier Compensation

On February 9, 2011, the FCC released a Notice of Proposed Rulemaking on reforming universal service and the intercarrier compensation (“ICC”) system that governs payments between telecommunications carriers primarily for terminating traffic. In particular, the FCC indicated that it has never determined the ICC obligations for VoIP service and sought comment on a number of proposals for how VoIP should be treated in the ICC system. The FCC's adoption of an ICC proposal will impact Vonage's costs for telecommunications services. On October 27, 2011, the FCC adopted an order reforming universal service and ICC. The FCC order provides that VoIP originated calls will be subject to interstate access charges for long distance calls and reciprocal compensation for local calls that terminate to the public switched telephone network (“PSTN”). It also subjected PSTN originated traffic directed to VoIP subscribers to similar ICC obligations. The termination charges for all traffic, including VoIP originated traffic, will transition over several years to a bill and keep arrangement (i.e., no termination charges). Numerous parties filed appeals of the FCC order in multiple federal circuit courts of appeal. The 10th Circuit Court of Appeals was selected by lottery to decide the appeals. The appeals are pending.

Federal - Universal Service Contribution Reform

On April 30, 2012, the FCC released a Further Notice of Proposed Rulemaking on reforming federal universal service fund (“USF”) contributions. Currently USF contributions are assessed on the interstate and international revenue of traditional telephone carriers and interconnected VoIP providers like Vonage. The level of USF assessments on these providers has been going up over time because of decreases in the revenue subject to assessment due to substitution of non-assessable services such as non-interconnected VoIP services. If the FCC does reform USF contributions, it is likely that Vonage's contribution burden will decline.

State Telecommunications Regulation

In general, the focus of interconnected VoIP telecommunications regulation is at the federal level. On November 12, 2004, the FCC issued a declaratory ruling providing that our service is subject to federal regulation and preempted the Minnesota Public Utilities Commission from imposing certain of its regulations on us. The FCC's decision was based on its conclusion that our service is interstate in nature and cannot be separated into interstate and intrastate components. On March 21, 2007, the United States Court of Appeals for the 8th Circuit affirmed the FCC's declaratory ruling preempting state regulation of our service. The 8th Circuit found that it is impossible for us to separate our interstate traffic from our intrastate traffic because of the nomadic nature of the service. As a result, the 8th Circuit held that it was reasonable for the FCC to preempt state regulation of our service. The 8th Circuit was clear, however, that the preemptive effect of the FCC's declaratory ruling may be reexamined if technological advances allow for the separation of interstate and intrastate components of the nomadic VoIP service. Therefore, the preemption of state authority over our service under this ruling generally hinges on the inability to separate the interstate and intrastate components of the service.

While this ruling does not exempt us from all state oversight of our service, it effectively prevents state telecommunications regulators from imposing certain burdensome and inconsistent market entry requirements and certain other state utility rules and regulations on our service. State regulators continue to probe the limits of federal preemption in their attempts to apply state telecommunications regulation to interconnected VoIP service. On July 16, 2009, the Nebraska Public Service Commission and the Kansas Corporation Commission filed a petition with the FCC seeking a declaratory ruling or, alternatively, adoption of a rule declaring that state authorities may apply universal service funding requirements to nomadic VoIP providers. We participated in the FCC proceedings on the petition. On November 5, 2010, the FCC issued a declaratory ruling that allowed states to assess state USF on nomadic VoIP providers on a going forward basis provided that the states comply with certain conditions to ensure that imposing state USF does not conflict with federal law or policy. We expect that state public utility commissions and state legislators will continue their attempts to apply state telecommunications regulations to nomadic VoIP service.

Stand-by Letters of Credit

We had stand-by letters of credit totaling $5,839 and $6,836, as of June 30, 2012 and December 31, 2011, respectively.

End-User Commitments

We are obligated to provide telephone services to our registered end-users. The costs related to the potential utilization of minutes sold are expensed as incurred. Our obligation to provide this service is dependent on the proper functioning of systems controlled by third-party service providers. We do not have a contractual service relationship with some of these providers.

Vendor Commitments

We have committed to an international partnership with a foreign vendor. We have committed to pay this vendor approximately $500 in 2012, $800 annually in 2013 through 2016, and $300 in 2017, respectively.

We have purchased a software license from a vendor. We have committed to pay this vendor approximately $200 in 2012, $400 in 2013 and 2014, and $200 in 2015, respectively.

State and Municipal Taxes

In accordance with generally accepted accounting principles, we make a provision for a liability for taxes when it is both probable that a liability has been incurred and the amount of the liability or range of liability can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case. For a period of time, we did not collect or remit state or municipal taxes (such as sales, excise, utility, use, and ad valorem taxes), fees or surcharges (“Taxes”) on the charges to our customers for our services, except that we historically complied with the New Jersey sales tax. We have received inquiries or demands from a number of state and municipal taxing and 911 agencies seeking payment of Taxes that are applied to or collected from customers of providers of traditional public switched telephone network services. Although we have consistently maintained that these Taxes do not apply to our service for a variety of reasons depending on the statute or rule that establishes such obligations, a number of states have changed their statutes to expressly include VoIP and we are now collecting and remitting sales taxes in those states. In addition, many states address how VoIP providers should contribute to support public safety agencies, and in those states we remit fees to the appropriate state agencies. We could also be contacted by state or municipal taxing and 911 agencies regarding Taxes that do explicitly apply to VoIP and these agencies could seek retroactive payment of Taxes. As such, we have a reserve of $1,706 as of June 30, 2012 as our best estimate of the potential tax exposure for any retroactive assessment. We believe the maximum estimated exposure for retroactive assessments is approximately $4,000 as of June 30, 2012.

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Basis Of Presentation And Significant Accounting Policies (Tables)

6 Months Ended

Jun. 30, 2012

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Computation for basic and diluted net (loss) income per share

The following table sets forth the computation for basic and diluted net (loss) income per share for the three and six months ended June 30, 2012 and 2011:

	Three Months Ended					Six Months Ended
	June 30,					June 30,
	2012			2011		2012		2011
Numerator
Numerator for basic earnings per share-net (loss) income	$	(3,340	)	$	21,748	$	10,581	$	42,861
Numerator for diluted earnings per share	$	(3,340	)	$	21,748	$	10,581	$	42,861
Denominator
Basic weighted average common shares outstanding	226,429			224,233		226,081		223,203
Dilutive effect of stock options and restricted stock units	—			20,357		8,138		19,278
Diluted weighted average common shares outstanding	226,429			244,590		234,219		242,481
Basic net (loss) income per share
Basic net (loss) income per share	$	(0.01	)	$	0.10	$	0.05	$	0.19
Diluted net (loss) income per share
Diluted net (loss) income per share	$	(0.01	)	$	0.09	$	0.05	$	0.18

Securities excluded from calculation of diluted earnings per common share because of anti-dilutive effects

For the three and six months ended June 30, 2012 and 2011, the following were excluded from the calculation of diluted earnings per common share because of their anti-dilutive effects:

	Three Months Ended		Six Months Ended
	June 30,		June 30,
	2012	2011	2012	2011
Common stock warrant	—	—	—	130
Restricted stock units	2,899	937	2,356	824
Stock options	39,944	18,663	32,349	19,856
	42,843	19,600	34,705	20,810

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Common Stock - Share Repurchase (Details) (Subsequent event, USD $) In Thousands, unless otherwise specified	0 Months Ended
	Jul. 25, 2012
Subsequent event
Subsequent event:
Authorized amount of stock repurchase	$ 50,000

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Basis Of Presentation And Significant Accounting Policies - Property and Equipment (Details)	3 Months Ended
	Jun. 30, 2012
Minimum | Network equipment
Property and Equipment:
Useful life of propery and equipment	3 years
Minimum | Computer hardware
Property and Equipment:
Useful life of propery and equipment	3 years
Minimum | Furniture
Property and Equipment:
Useful life of propery and equipment	3 years
Maximum | Network equipment
Property and Equipment:
Useful life of propery and equipment	5 years
Maximum | Computer hardware
Property and Equipment:
Useful life of propery and equipment	5 years
Maximum | Furniture
Property and Equipment:
Useful life of propery and equipment	5 years

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Supplemental Balance Sheet Account Information (Details) (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Prepaid expenses and other current assets:
Nontrade receivables	$ 9,660	$ 6,432
Services	6,687	5,767
Telecommunications	1,561	1,886
Insurance	252	795
Marketing	997	640
Other prepaids	1,749	1,300
Prepaid expenses and other current assets	20,906	16,820
Debt related costs, net:
Debt related costs, gross	2,697	2,697
Less: accumulated amortization	(1,379)	(690)
Debt related costs, net	1,318	2,007
Accrued expenses:
Compensation and related taxes and temporary labor	11,195	14,773
Marketing	14,026	10,017
Taxes and fees	16,326	17,440
Litigation	1,370	5,063
Telecommunications	8,599	9,642
Other accruals	2,583	7,776
Customer credits	2,063	2,109
Professional fees	2,617	2,289
Accrued interest	56	7
Inventory	656	128
Credit card fees	311	282
Accrued expenses	$ 59,802	$ 69,526

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Consolidated Statements of Operation (Parenthetical) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Depreciation and amortization	$ 8,518	$ 8,664	$ 17,162	$ 19,730
Direct cost of telephony services
Depreciation and amortization	$ 3,929	$ 3,867	$ 7,859	$ 7,991

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Supplemental Balance Sheet Account Information (Notes)

6 Months Ended

Jun. 30, 2012

Supplemental Balance Sheet Account Information [Abstract]

Supplemental Balance Sheet Account Information

Supplemental Balance Sheet Account Information

Prepaid expenses and other current assets

	June 30, 2012		December 31, 2011
Nontrade receivables	$	9,660	$	6,432
Services	6,687		5,767
Telecommunications	1,561		1,886
Insurance	252		795
Marketing	997		640
Other prepaids	1,749		1,300
Prepaid expenses and other current assets	$	20,906	$	16,820

Property and equipment, net

	June 30, 2012			December 31, 2011
Building (under capital lease)	$	25,709		$	25,709
Network equipment and computer hardware	115,173			137,053
Leasehold improvements	43,405			43,350
Furniture	827			1,102
Vehicles	93			258
	185,207			207,472
Less: accumulated depreciation and amortization	(124,524		)	(139,494		)
Property and equipment, net	$	60,683		$	67,978

Software, net

	June 30, 2012			December 31, 2011
Purchased	$	86,585		$	77,724
Licensed	909			909
Internally developed	37,435			37,696
	124,929			116,329
Less: accumulated amortization	(71,475		)	(70,668		)
abandonment of software assets	(35,547		)	—
Software, net	$	17,907		$	45,661

Debt related costs, net

	June 30, 2012			December 31, 2011
Senior secured term loan	$	2,697		$	2,697
Less: accumulated amortization	(1,379		)	(690		)
Debt related costs, net	$	1,318		$	2,007

Restricted cash

	June 30, 2012		December 31, 2011
Letter of credit-lease deposits	$	5,300	$	6,300
Letter of credit-energy curtailment program	539		536
	5,839		6,836
Cash reserves	93		93
Restricted cash	$	5,932	$	6,929

Intangible assets, net

	June 30, 2012			December 31, 2011
Patents and patent licenses	$	18,164		$	18,164
Trademark	560			560
	18,724			18,724
Less: accumulated amortization	(10,856		)	(9,668		)
Intangible assets, net	$	7,868		$	9,056

Accrued expenses

	June 30, 2012		December 31, 2011
Compensation and related taxes and temporary labor	$	11,195	$	14,773
Marketing	14,026		10,017
Taxes and fees	16,326		17,440
Litigation	1,370		5,063
Telecommunications	8,599		9,642
Other accruals	2,583		7,776
Customer credits	2,063		2,109
Professional fees	2,617		2,289
Accrued interest	56		7
Inventory	656		128
Credit card fees	311		282
Accrued expenses	$	59,802	$	69,526

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Supplemental Balance Sheet Account Information - Property and Equipment (Details) (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Property and Equipment:
Property equipment, gross	$ 185,207	$ 207,472
Less: accumulated depreciation and amortization	(124,524)	(139,494)
Property and equipment, net	60,683	67,978
Building (under capital lease)
Property and Equipment:
Property equipment, gross	25,709	25,709
Network equipment and computer hardware
Property and Equipment:
Property equipment, gross	115,173	137,053
Leasehold improvements
Property and Equipment:
Property equipment, gross	43,405	43,350
Furniture
Property and Equipment:
Property equipment, gross	827	1,102
Vehicles
Property and Equipment:
Property equipment, gross	$ 93	$ 258

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Basis Of Presentation And Significant Accounting Policies (Details)	3 Months Ended
	Jun. 30, 2012 cycles
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Maximum orignal maturity term of investements to be considered cash and cash equivalents	3 months
Number of unsuccessful billing cycles before account termination	3
United States | Subscriber lines | Geographic concentration
Concentration risk:
Percentage of subscriber lines represented by the United States	94.00%