GOODWILL AND INTANGIBLE ASSETS (Tables)

9 Months Ended

Jan. 31, 2021

Goodwill and Intangible Assets Disclosure [Abstract]

Changes in the carrying amount of goodwill for the nine months ended January 31, 2021 and 2020 are as follows:


(in 000s)
	Goodwill		Accumulated Impairment Losses		Net
Balances as of May 1, 2020	$	850,435	$	(138,297)	$	712,138

Acquisitions	6,924		—		6,924
Disposals and foreign currency changes, net	26,554		—		26,554
Impairments	—		—		—
Balances as of January 31, 2021	$	883,913	$	(138,297)	$	745,616

Balances as of May 1, 2019	$	552,234	$	(32,297)	$	519,937
Acquisition of Wave	300,560		—		300,560
Other acquisitions	23,421		—		23,421
Disposals and foreign currency changes, net	(5,088)		—		(5,088)
Impairments	—		—		—
Balances as of January 31, 2020	$	871,127	$	(32,297)	$	838,830

Schedule of Intangible Assets

Components of intangible assets are as follows:


(in 000s)
	Gross Carrying Amount		Accumulated Amortization		Net
As of January 31, 2021:
Reacquired franchise rights	$	370,076	$	(174,484)	$	195,592
Customer relationships	316,600		(244,441)		72,159
Internally-developed software	168,642		(123,709)		44,933
Noncompete agreements	41,177		(34,962)		6,215
Franchise agreements	19,201		(15,574)		3,627
Purchased technology	122,700		(68,844)		53,856
Trade name	5,800		(918)		4,882
	$	1,044,196	$	(662,932)	$	381,264
As of January 31, 2020:
Reacquired franchise rights	$	364,376	$	(153,392)	$	210,984
Customer relationships	313,521		(219,664)		93,857
Internally-developed software	154,962		(116,383)		38,579
Noncompete agreements	41,386		(33,151)		8,235
Franchise agreements	19,201		(14,294)		4,907
Purchased technology	122,801		(53,525)		69,276
Trade name	5,800		(338)		5,462
Acquired assets pending final allocation (1)	1,774		—		1,774
	$	1,023,821	$	(590,747)	$	433,074
As of April 30, 2020:
Reacquired franchise rights	$	365,062	$	(159,754)	$	205,308
Customer relationships	314,191		(227,445)		86,746
Internally-developed software	154,083		(113,698)		40,385
Noncompete agreements	41,072		(33,639)		7,433
Franchise agreements	19,201		(14,614)		4,587
Purchased technology	122,700		(57,548)		65,152
Trade name	5,800		(483)		5,317
Acquired assets pending final allocation (1)	48		—		48
	$	1,022,157	$	(607,181)	$	414,976

(1) Represents franchisee and competitor business acquisitions for which final purchase price allocations have not yet been determined.

Schedule of Acquired Finite-Lived Intangible Assets by Major Class

The amounts and weighted-average lives of intangible assets acquired during the nine months ended January 31, 2021, including amounts capitalized and placed in service related to internally-developed software, are as follows:


(dollars in 000s)
	Amount		Weighted-Average life (in years)
Capitalized software	$	14,389	3
Customer relationships	8,952		5
Reacquired franchise rights	6,005		5
Noncompete agreements	342		5
Total	$	29,688	4