GOODWILL AND INTANGIBLE ASSETS (Tables)

6 Months Ended

Oct. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Changes in the carrying amount of goodwill for the six months ended October 31, 2020 and 2019 are as follows:


(in 000s)
	Goodwill		Accumulated Impairment Losses		Net
Balances as of May 1, 2020	$	850,435	$	(138,297)	$	712,138

Acquisitions	2,214		—		2,214
Disposals and foreign currency changes, net	13,131		—		13,131
Impairments	—		—		—
Balances as of October 31, 2020	$	865,780	$	(138,297)	$	727,483

Balances as of May 1, 2019	$	552,234	$	(32,297)	$	519,937
Acquisition of Wave (1)	289,492		—		289,492
Other acquisitions	8,491		—		8,491
Disposals and foreign currency changes, net	(2,589)		—		(2,589)
Impairments	—		—		—
Balances as of October 31, 2019	$	847,628	$	(32,297)	$	815,331

(1) At October 31, 2019, the fair value of the acquired goodwill related to our acquisition of Wave was provisional pending the final purchase price allocation.

Schedule of Intangible Assets

Components of intangible assets are as follows:


(in 000s)
	Gross Carrying Amount		Accumulated Amortization		Net
As of October 31, 2020:
Reacquired franchise rights	$	367,151	$	(169,613)	$	197,538
Customer relationships	311,291		(237,906)		73,385
Internally-developed software	164,610		(118,216)		46,394
Noncompete agreements	40,894		(34,436)		6,458
Franchise agreements	19,201		(15,254)		3,947
Purchased technology	122,700		(65,078)		57,622
Trade name	5,800		(773)		5,027

	$	1,031,647	$	(641,276)	$	390,371
As of October 31, 2019:
Reacquired franchise rights	$	355,116	$	(147,313)	$	207,803
Customer relationships	299,245		(211,681)		87,564
Internally-developed software	149,644		(113,863)		35,781
Noncompete agreements	40,636		(32,620)		8,016
Franchise agreements	19,201		(13,974)		5,227
Purchased technology	122,700		(49,503)		73,197
Trade name	5,800		(192)		5,608
Acquired assets pending final allocation (1)	2,181		—		2,181
	$	994,523	$	(569,146)	$	425,377
As of April 30, 2020:
Reacquired franchise rights	$	365,062	$	(159,754)	$	205,308
Customer relationships	314,191		(227,445)		86,746
Internally-developed software	154,083		(113,698)		40,385
Noncompete agreements	41,072		(33,639)		7,433
Franchise agreements	19,201		(14,614)		4,587
Purchased technology	122,700		(57,548)		65,152
Trade name	5,800		(483)		5,317
Acquired assets pending final allocation (1)	48		—		48
	$	1,022,157	$	(607,181)	$	414,976

(1) Represents franchisee and competitor business acquisitions for which final purchase price allocations have not yet been determined.

Schedule of Acquired Finite-Lived Intangible Assets by Major Class

The amounts and weighted-average lives of intangible assets acquired during the six months ended October 31, 2020, including amounts capitalized and placed in service related to internally-developed software, are as follows:


(dollars in 000s)
	Amount		Weighted-Average life (in years)
Capitalized software	$	19	3
Customer relationships	3,011		5
Reacquired franchise rights	3,182		6
Noncompete agreements	94		5
Total	$	6,306	5