10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)
☑	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
	For the quarterly period ended	October 31, 2020
OR
☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
	For the transition period from             to

Commission file number 1-06089

H&R Block, Inc.

(Exact name of registrant as specified in its charter)

Missouri	44-0607856
(State or other jurisdiction of	(I.R.S. Employer
incorporation or organization)	Identification No.)

One H&R Block Way, Kansas City, Missouri 64105

(Address of principal executive offices, including zip code)

(816) 854-3000

(Registrant's telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common Stock, without par value	HRB	New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes ☑     No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

Yes ☑     No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company" and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one)

Large accelerated filer ☑           Accelerated filer ☐         Non-accelerated filer ☐          Smaller reporting company ☐     Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes ☐    No  ☑

The number of shares outstanding of the registrant's Common Stock, without par value, at the close of business on November 30, 2020: 183,418,345 shares.

Form 10-Q for the Period Ended October 31, 2020

Table of Contents

	PART I
Item 1.	Consolidated Statements of Operations and Comprehensive Loss
	Three and six months ended October 31, 2020 and 2019	1
	Consolidated Balance Sheets
	As of October 31, 2020, October 31, 2019 and April 30, 2020	2
	Consolidated Statements of Cash Flows
	Six months ended October 31, 2020 and 2019	3
	Consolidated Statements of Stockholders' Equity
	Three and six months ended October 31, 2020 and 2019	4
	Notes to Consolidated Financial Statements	6
Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	19
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	30
Item 4.	Controls and Procedures	30
	PART II
Item 1.	Legal Proceedings	30
Item 1A.	Risk Factors	30
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	31
Item 3.	Defaults Upon Senior Securities	31
Item 4.	Mine Safety Disclosures	31
Item 5.	Other Information	31
Item 6.	Exhibits	32
	Signatures	33

PART I    FINANCIAL INFORMATION

ITEM 1.    FINANCIAL STATEMENTS

CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS					(unaudited, in 000s, except  per share amounts)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
REVENUES:
Service revenues	$	160,962	$	139,648	$	711,913	$	271,807
Royalty, product and other revenues	15,588		21,153		65,667		39,356
	176,550		160,801		777,580		311,163
OPERATING EXPENSES:
Costs of revenues	245,055		253,206		560,091		482,598
Selling, general and administrative	136,842		150,334		269,880		266,470
Total operating expenses	381,897		403,540		829,971		749,068
Other income (expense), net	(819)		2,739		2,392		11,862
Interest expense on borrowings	(30,861)		(21,306)		(62,986)		(42,377)
Loss from continuing operations before income taxes (benefit)	(237,027)		(261,306)		(112,985)		(468,420)
Income taxes (benefit)	(14,547)		(77,752)		15,939		(139,142)
Net loss from continuing operations	(222,480)		(183,554)		(128,924)		(329,278)
Net loss from discontinued operations, net of tax benefits of $1,363, $1,327, $2,048 and $2,685	(1,246)		(4,445)		(3,543)		(8,968)
NET LOSS	$	(223,726)	$	(187,999)	$	(132,467)	$	(338,246)
BASIC AND DILUTED LOSS PER SHARE:
Continuing operations	$	(1.17)	$	(0.93)	$	(0.68)	$	(1.65)
Discontinued operations	(0.01)		(0.02)		(0.02)		(0.04)
Consolidated	$	(1.18)	$	(0.95)	$	(0.70)	$	(1.69)
DIVIDENDS DECLARED PER SHARE	$	0.26	$	0.26	$	0.52	$	0.52
COMPREHENSIVE LOSS:
Net loss	$	(223,726)	$	(187,999)	$	(132,467)	$	(338,246)
Change in foreign currency translation adjustments	2,330		919		19,869		(1,401)
Other comprehensive income (loss)	2,330		919		19,869		(1,401)
Comprehensive loss	$	(221,396)	$	(187,080)	$	(112,598)	$	(339,647)

See accompanying notes to consolidated financial statements.

H&R Block, Inc. | Q2 FY2021 Form 10-Q 1

CONSOLIDATED BALANCE SHEETS	(unaudited, in 000s, except  share and per share amounts)
As of	October 31, 2020		October 31, 2019		April 30, 2020
ASSETS
Cash and cash equivalents	$	208,956	$	245,312	$	2,661,914
Cash and cash equivalents - restricted	178,368		176,332		211,106
Receivables, less allowance for credit losses of $66,808, $65,815 and $64,648	71,253		74,710		133,197
Prepaid expenses and other current assets	134,336		105,058		80,519
Total current assets	592,913		601,412		3,086,736
Property and equipment, at cost, less accumulated depreciation and amortization of $832,080, $784,535 and $796,192	164,742		206,216		184,367
Operating lease right of use asset	445,727		475,969		494,788
Intangible assets, net	390,371		425,377		414,976
Goodwill	727,483		815,331		712,138
Deferred tax assets and income taxes receivable	172,842		145,807		151,195
Other noncurrent assets	62,351		86,629		67,847
Total assets	$	2,556,429	$	2,756,741	$	5,112,047
LIABILITIES AND STOCKHOLDERS' EQUITY
LIABILITIES:
Accounts payable and accrued expenses	$	108,805	$	111,439	$	203,103
Accrued salaries, wages and payroll taxes	62,122		57,602		116,375
Accrued income taxes and reserves for uncertain tax positions	8,662		106,125		209,816
Current portion of long-term debt	—		648,651		649,384
Operating lease liabilities	191,114		162,897		195,537
Deferred revenue and other current liabilities	181,900		177,243		201,401
Total current liabilities	552,603		1,263,957		1,575,616
Long-term debt and line of credit borrowings	1,559,093		980,299		2,845,873
Deferred tax liabilities and reserves for uncertain tax positions	353,751		180,362		182,441
Operating lease liabilities	268,312		326,691		312,566
Deferred revenue and other noncurrent liabilities	102,636		81,179		124,510
Total liabilities	2,836,395		2,832,488		5,041,006
COMMITMENTS AND CONTINGENCIES
STOCKHOLDERS' EQUITY:
Common stock, no par, stated value $0.01 per share, 800,000,000 shares authorized, shares issued of 218,719,439, 231,024,069 and 228,206,684	2,187		2,310		2,282
Additional paid-in capital	773,691		765,220		775,387
Accumulated other comprehensive loss	(31,707)		(21,817)		(51,576)
Retained earnings (deficit)	(335,617)		(122,535)		42,965
Less treasury shares, at cost, of 35,301,097, 35,778,404 and 35,731,376	(688,520)		(698,925)		(698,017)
Total stockholders' equity (deficiency)	(279,966)		(75,747)		71,041
Total liabilities and stockholders' equity	$	2,556,429	$	2,756,741	$	5,112,047

See accompanying notes to consolidated financial statements.

2 Q2 FY2021 Form 10-Q | H&R Block, Inc.

CONSOLIDATED STATEMENTS OF CASH FLOWS	(unaudited, in 000s)
Six months ended October 31,	2020		2019
CASH FLOWS FROM OPERATING ACTIVITIES:
Net loss	$	(132,467)	$	(338,246)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization	77,307		81,262
Provision	4,578		1,890
Deferred taxes	7,855		12,595
Stock-based compensation	14,935		16,094
Changes in assets and liabilities, net of acquisitions:
Receivables	51,584		71,859
Prepaid expenses, other current and noncurrent assets	(16,271)		13,889
Accounts payable, accrued expenses, salaries, wages and payroll taxes	(141,905)		(267,257)
Deferred revenue, other current and noncurrent liabilities	(41,855)		(74,996)
Income tax receivables, accrued income taxes and income tax reserves	(87,333)		(206,278)
Other, net	833		(4,128)
Net cash used in operating activities	(262,739)		(693,316)
CASH FLOWS FROM INVESTING ACTIVITIES:
Capital expenditures	(26,584)		(42,854)
Payments made for business acquisitions, net of cash acquired	(3,674)		(416,925)
Franchise loans funded	(11,922)		(16,021)
Payments from franchisees	18,321		7,902
Other, net	427		50,839
Net cash used in investing activities	(23,432)		(417,059)
CASH FLOWS FROM FINANCING ACTIVITIES:
Repayments of line of credit borrowings	(2,000,000)		—
Proceeds from line of credit borrowings	70,000		135,000
Repayments of long-term debt	(650,000)		—
Proceeds from issuance of long-term debt	647,965		—
Dividends paid	(100,198)		(104,063)
Repurchase of common stock, including shares surrendered	(153,154)		(190,369)
Proceeds from exercise of stock options	1,133		1,215
Other, net	(21,691)		(18,544)
Net cash used in financing activities	(2,205,945)		(176,761)
Effects of exchange rate changes on cash	6,420		1,053
Net decrease in cash and cash equivalents, including restricted balances	(2,485,696)		(1,286,083)
Cash, cash equivalents and restricted cash, beginning of period	2,873,020		1,707,727
Cash, cash equivalents and restricted cash, end of period	$	387,324	$	421,644
SUPPLEMENTARY CASH FLOW DATA:
Income taxes paid, net of refunds received	$	94,066	$	54,109
Interest paid on borrowings	61,183		39,952
Accrued additions to property and equipment	3,092		3,409
New operating right of use assets and related lease liabilities	71,537		204,962

See accompanying notes to consolidated financial statements.

H&R Block, Inc. | Q2 FY2021 Form 10-Q 3

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY								(amounts in 000s, except per share amounts)
	Common Stock			Additional Paid-in Capital		Accumulated Other Comprehensive Income (Loss)		Retained Earnings (Deficit)		Treasury Stock			Total Stockholders’ Equity
	Shares	Amount								Shares	Amount
Balances as of May 1, 2020	228,207	$	2,282	$	775,387	$	(51,576)	$	42,965	(35,731)	$	(698,017)	$	71,041
Net income	—	—		—		—		91,259		—	—		91,259
Other comprehensive income	—	—		—		17,539		—		—	—		17,539
Stock-based compensation	—	—		7,422		—		—		—	—		7,422
Stock-based awards exercised or vested	—	—		(10,027)		—		(1,247)		627	12,247		973
Acquisition of treasury shares(1)	—	—		—		—		—		(204)	(2,913)		(2,913)
Cash dividends declared - $0.26 per share	—	—		—		—		(50,044)		—	—		(50,044)
Balances as of July 31, 2020	228,207	$	2,282	$	772,782	$	(34,037)	$	82,933	(35,308)	$	(688,683)	$	135,277
Net loss	—	—		—		—		(223,726)		—	—		(223,726)
Other comprehensive income	—	—		—		2,330		—		—	—		2,330
Stock-based compensation	—	—		6,768		—		—		—	—		6,768
Stock-based awards exercised or vested	—	—		(262)		—		(220)		13	262		(220)
Acquisition of treasury shares(1)	—	—		—		—		—		(6)	(99)		(99)
Repurchase and retirement of common shares	(9,488)	(95)		(5,597)		—		(144,450)		—	—		(150,142)
Cash dividends declared - $0.26 per share	—	—		—		—		(50,154)		—	—		(50,154)
Balances as of October 31, 2020	218,719	$	2,187	$	773,691	$	(31,707)	$	(335,617)	(35,301)	$	(688,520)	$	(279,966)

(1)    Represents shares swapped or surrendered to us in connection with the vesting or exercise of stock-based awards.

4 Q2 FY2021 Form 10-Q | H&R Block, Inc.

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY								(amounts in 000s, except per share amounts)
	Common Stock			Additional Paid-in Capital		Accumulated Other Comprehensive Income (Loss)		Retained Earnings (Deficit)		Treasury Stock			Total Stockholders’ Equity
	Shares	Amount								Shares	Amount
Balances as of May 1, 2019	238,337	$	2,383	$	767,636	$	(20,416)	$	499,386	(36,377)	$	(707,462)	$	541,527
Net loss	—	—		—		—		(150,247)		—	—		(150,247)
Other comprehensive loss	—	—		—		(2,320)		—		—	—		(2,320)
Stock-based compensation	—	—		6,557		—		—		—	—		6,557
Stock-based awards exercised or vested	—	—		(13,789)		—		(2,786)		906	17,631		1,056
Acquisition of treasury shares(1)	—	—		—		—		—		(314)	(9,185)		(9,185)
Repurchase and retirement of common shares	(1,593)	(16)		(955)		—		(43,101)		—	—		(44,072)
Cash dividends declared - $0.26 per share	—	—		—		—		(52,512)		—	—		(52,512)
Balances as of July 31, 2019	236,744	$	2,367	$	759,449	$	(22,736)	$	250,740	(35,785)	$	(699,016)	$	290,804
Net loss	—	—		—		—		(187,999)		—	—		(187,999)
Other comprehensive income	—	—		—		919		—		—	—		919
Stock-based compensation	—	—		9,331		—		—		—	—		9,331
Stock-based awards exercised or vested	—	—		(127)		—		(276)		13	264		(139)
Acquisition of treasury shares(1)	—	—		—		—		—		(6)	(173)		(173)
Repurchase and retirement of common shares	(5,720)	(57)		(3,433)		—		(133,449)		—	—		(136,939)
Cash dividends declared - $0.26 per share	—	—		—		—		(51,551)		—	—		(51,551)
Balances as of October 31, 2019	231,024	$	2,310	$	765,220	$	(21,817)	$	(122,535)	(35,778)	$	(698,925)	$	(75,747)

(1)    Represents shares swapped or surrendered to us in connection with the vesting or exercise of stock-based awards.

See accompanying notes to consolidated financial statements.

H&R Block, Inc. | Q2 FY2021 Form 10-Q 5

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS                 (unaudited)

NOTE 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

BASIS OF PRESENTATION – The consolidated balance sheets as of October 31, 2020 and 2019, the consolidated statements of operations and comprehensive loss for the three and six months ended October 31, 2020 and 2019, the consolidated statements of cash flows for the six months ended October 31, 2020 and 2019, and the consolidated statements of stockholders' equity for the three and six months ended October 31, 2020 and 2019 have been prepared by the Company, without audit. In the opinion of management, all adjustments, which include only normal recurring adjustments, necessary to present fairly the financial position, results of operations, and cash flows as of October 31, 2020 and 2019 and for all periods presented, have been made.

"H&R Block," "the Company," "we," "our," and "us" are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context.

Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States (GAAP) have been condensed or omitted. These consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our April 30, 2020 Annual Report to Shareholders on Form 10-K. All amounts presented herein as of April 30, 2020 or for the year then ended are derived from our Annual Report on Form 10-K.

MANAGEMENT ESTIMATES – The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. Significant estimates, assumptions and judgments are applied in the evaluation of contingent losses arising from our discontinued mortgage business, contingent losses associated with pending claims and litigation, reserves for uncertain tax positions, fair value of reporting units, and related matters. Estimates have been prepared based on the best information available as of each balance sheet date. As such, actual results could differ materially from those estimates.

SEASONALITY OF BUSINESS – Because the majority of our clients file their tax returns during the period from February through April in a typical year, a substantial majority of our revenues from income tax return preparation and related services and products are earned during this period. As a result, we generally operate at a loss through the first three quarters of our fiscal year. As a result of the COVID-19 pandemic, on March 21, 2020, the federal tax filing deadline in the United States (U.S.) for individual 2019 tax returns was extended from April 15, 2020 to July 15, 2020. Substantially all U.S. states with an April 15 individual state income tax filing requirement extended their respective deadlines. In Canada, the deadline for individuals to file was extended to June 1, 2020. These extensions impacted the typical seasonality of our business and the comparability of our financial results. Consequently, a portion of revenues and expenses that would have normally been recognized in our fourth quarter of fiscal year 2020 shifted to the first two quarters of fiscal year 2021. Results for interim periods are not indicative of results to be expected for the full fiscal year.

DISCONTINUED OPERATIONS – Our discontinued operations include the results of operations of Sand Canyon Corporation, previously known as Option One Mortgage Corporation (including its subsidiaries, collectively, SCC), which exited its mortgage business in fiscal year 2008. See note 10 for additional information on litigation, claims, and other loss contingencies related to our discontinued operations.

NEW ACCOUNTING PRONOUNCEMENTS – 

Current Expected Credit Losses. In June 2016, the Financial Accounting Standards Board issued Accounting Standards Update No. 2016-13 (ASU 2016-13), "Measurement of Credit Losses on Financial Instruments," which replaces the existing incurred credit loss model for an expected credit loss model. We adopted ASU 2016-13 as of May 1, 2020, which did not have a material impact on our consolidated financial statements.

6 Q2 FY2021 Form 10-Q | H&R Block, Inc.

NOTE 2: REVENUE RECOGNITION

The majority of our revenues are from our U.S. Tax Services business. The following table disaggregates our U.S. Tax Services revenues by major service line, with revenues from our international tax services businesses and from Wave included as separate lines:

							(in 000s)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
Revenues:
U.S. assisted tax preparation	$	48,922	$	41,226	$	386,650	$	74,218
U.S. royalties	7,576		7,820		43,525		14,679
U.S. DIY tax preparation	5,055		4,541		72,650		7,951
International	48,858		44,926		116,676		85,507
Refund Transfers	1,192		791		11,745		2,300
Emerald Card®	9,795		8,616		26,850		22,471
Peace of Mind® Extended Service Plan	24,775		25,660		56,770		58,497
Tax Identity Shield®	4,835		4,648		14,202		9,170
Interest and fee income on Emerald AdvanceTM	501		485		1,164		1,039
Wave	14,327		10,902		26,394		14,527
Other	10,714		11,186		20,954		20,804
Total revenues	$	176,550	$	160,801	$	777,580	$	311,163

Changes in the balances of deferred revenue and wages for our Peace of Mind® Extended Service Plan (POM) are as follows:

							(in 000s)
POM	Deferred Revenue				Deferred Wages
Six months ended October 31,	2020		2019		2020		2019
Balance, beginning of the period	$	183,685	$	212,511	$	21,618	$	27,306
Amounts deferred	20,954		4,222		139		29
Amounts recognized on previous deferrals	(66,088)		(68,088)		(7,541)		(9,430)
Balance, end of the period	$	138,551	$	148,645	$	14,216	$	17,905

As of October 31, 2020, deferred revenue related to POM was $138.6 million. We expect that $96.7 million will be recognized over the next twelve months, while the remaining balance will be recognized over the following sixty months.

As of October 31, 2020 and 2019, Tax Identity Shield® (TIS) deferred revenue was $20.3 million and $21.0 million, respectively. Deferred revenue related to TIS was $30.8 million and $29.7 million at April 30, 2020 and 2019, respectively. All deferred revenue related to TIS will be recognized within the next six months.

NOTE 3: EARNINGS (LOSS) PER SHARE AND STOCKHOLDERS' EQUITY

EARNINGS (LOSS) PER SHARE – Basic and diluted earnings (loss) per share is computed using the two-class method. The two-class method is an earnings allocation formula that determines net income per share for each class of common stock and participating security according to dividends declared and participation rights in undistributed earnings. Per share amounts are computed by dividing net income or loss from continuing operations attributable to common shareholders by the weighted average shares outstanding during each period. The dilutive effect of potential common shares is included in diluted earnings per share except in those periods with a loss from continuing operations. Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase 5.1 million shares for the three and six months ended October 31, 2020 and 3.7 million shares for the three and six months ended October 31, 2019, as the effect would be antidilutive due to the net loss from continuing operations during those periods.

H&R Block, Inc. | Q2 FY2021 Form 10-Q 7

The computations of basic and diluted loss per share from continuing operations are as follows:

(in 000s, except per share amounts)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
Net loss from continuing operations attributable to shareholders	$	(222,480)	$	(183,554)	$	(128,924)	$	(329,278)
Amounts allocated to participating securities	(207)		(150)		(381)		(299)
Net loss from continuing operations attributable to common shareholders	$	(222,687)	$	(183,704)	$	(129,305)	$	(329,577)
Basic weighted average common shares	189,607		198,079		191,103		200,058
Potential dilutive shares	—		—		—		—
Dilutive weighted average common shares	189,607		198,079		191,103		200,058
Loss per share from continuing operations attributable to common shareholders:
Basic	$	(1.17)	$	(0.93)	$	(0.68)	$	(1.65)
Diluted	(1.17)		(0.93)		(0.68)		(1.65)

The weighted average shares outstanding for the three and six months ended October 31, 2020 decreased to 189.6 million and 191.1 million, respectively, from 198.1 million and 200.1 million, respectively, for the three and six months ended October 31, 2019. The decrease is due to share repurchases completed in the current and prior fiscal years.

STOCK-BASED COMPENSATION – During the six months ended October 31, 2020, we granted awards equivalent to 2.1 million shares under our stock-based compensation plans, consisting primarily of nonvested units. Stock-based compensation expense of our continuing operations totaled $7.3 million and $14.9 million for the three and six months ended October 31, 2020, respectively, and $9.4 million and $16.1 million for the three and six months ended October 31, 2019, respectively. As of October 31, 2020, unrecognized compensation cost for nonvested shares and units totaled $47.3 million.

NOTE 4: RECEIVABLES

Receivables, net of their related allowance, consist of the following:

(in 000s)
As of	October 31, 2020				October 31, 2019				April 30, 2020
	Short-term		Long-term		Short-term		Long-term		Short-term		Long-term
Loans to franchisees	$	15,147	$	36,446	$	23,554	$	43,322	$	25,397	$	31,329
Receivables for U.S. assisted and DIY tax preparation and related fees	22,883		3,111		18,531		3,716		47,030		3,112
H&R Block Instant RefundTM receivables	531		1,451		530		695		15,031		1,325
H&R Block Emerald Advance® lines of credit	8,699		9,302		8,073		9,201		10,001		14,081
Software receivables from retailers	1,532		—		970		—		7,341		—
Royalties and other receivables from franchisees	5,964		—		8,094		147		9,861		42
Wave payment processing receivables	2,695		—		3,041		—		3,200		—
Other	13,802		1,481		11,917		2,165		15,336		1,828
Total	$	71,253	$	51,791	$	74,710	$	59,246	$	133,197	$	51,717

8 Q2 FY2021 Form 10-Q | H&R Block, Inc.

Balances presented above as short-term are included in receivables, while the long-term portions are included in other noncurrent assets in the consolidated balance sheets.

LOANS TO FRANCHISEES – Franchisee loan balances consist of term loans made primarily to finance the purchase of franchises and revolving lines of credit primarily for the purpose of funding working capital needs. As of October 31, 2020 and 2019 loans with a principal balance of $1.7 million and $0.2 million, respectively, were more than 90 days past due. We had no loans to franchisees on non-accrual status.

H&R BLOCK INSTANT REFUNDTM PROGRAM – H&R Block Instant RefundTM amounts are generally received from the Canada Revenue Agency (CRA) within 60 days of filing the client's return, with the remaining balance collectible from the client.

We review the credit quality of our Instant Refund receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Current balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, by year of origination, as of October 31, 2020 are as follows:

			(in 000s)
Year of Origination	Balance		Non-Accrual
2020	$	4,116	$	2,572
2019 and prior	209		209
	4,325		$	2,781
Allowance	(2,343)
Net balance	$	1,982

H&R BLOCK EMERALD ADVANCE® LINES OF CREDIT – We review the credit quality of our purchased participation interests in Emerald AdvanceTM (EA) receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, as of October 31, 2020, by year of origination, are as follows:

(in 000s)
Year of origination:	Balance		Non-Accrual
2020	$	27,565	$	27,565
2019 and prior	4,572		4,572
Revolving loans	15,189		13,822
	47,326		$	45,959
Allowance	(29,325)
Net balance	$	18,001

ALLOWANCE FOR CREDIT LOSSES – Activity in the allowance for credit losses for our EA and all other short-term and long-term receivables for the six months ended October 31, 2020 and 2019 is as follows:

(in 000s)
	EAs		All Other		Total
Balances as of May 1, 2020	$	32,034	$	50,446	$	82,480
Provision	(2,709)		7,287		4,578
Charge-offs, recoveries and other	—		(4,382)		(4,382)
Balances as of October 31, 2020	$	29,325	$	53,351	$	82,676
Balances as of May 1, 2019	$	27,535	$	53,938	$	81,473
Provision	—		1,890		1,890
Charge-offs, recoveries and other	—		(1,217)		(1,217)
Balances as of October 31, 2019	$	27,535	$	54,611	$	82,146

H&R Block, Inc. | Q2 FY2021 Form 10-Q 9

NOTE 5: GOODWILL AND INTANGIBLE ASSETS

Changes in the carrying amount of goodwill for the six months ended October 31, 2020 and 2019 are as follows:

(in 000s)
	Goodwill		Accumulated Impairment Losses		Net
Balances as of May 1, 2020	$	850,435	$	(138,297)	$	712,138
Acquisitions	2,214		—		2,214
Disposals and foreign currency changes, net	13,131		—		13,131
Impairments	—		—		—
Balances as of October 31, 2020	$	865,780	$	(138,297)	$	727,483
Balances as of May 1, 2019	$	552,234	$	(32,297)	$	519,937
Acquisition of Wave (1)	289,492		—		289,492
Other acquisitions	8,491		—		8,491
Disposals and foreign currency changes, net	(2,589)		—		(2,589)
Impairments	—		—		—
Balances as of October 31, 2019	$	847,628	$	(32,297)	$	815,331

(1)     At October 31, 2019, the fair value of the acquired goodwill related to our acquisition of Wave was provisional pending the final purchase price allocation.

We test goodwill for impairment annually in our fourth quarter, or more frequently if events occur or circumstances change which would, more likely than not, reduce the fair value of a reporting unit below its carrying value.

10 Q2 FY2021 Form 10-Q | H&R Block, Inc.

Components of intangible assets are as follows:

(in 000s)
	Gross Carrying Amount		Accumulated Amortization		Net
As of October 31, 2020:
Reacquired franchise rights	$	367,151	$	(169,613)	$	197,538
Customer relationships	311,291		(237,906)		73,385
Internally-developed software	164,610		(118,216)		46,394
Noncompete agreements	40,894		(34,436)		6,458
Franchise agreements	19,201		(15,254)		3,947
Purchased technology	122,700		(65,078)		57,622
Trade name	5,800		(773)		5,027
	$	1,031,647	$	(641,276)	$	390,371
As of October 31, 2019:
Reacquired franchise rights	$	355,116	$	(147,313)	$	207,803
Customer relationships	299,245		(211,681)		87,564
Internally-developed software	149,644		(113,863)		35,781
Noncompete agreements	40,636		(32,620)		8,016
Franchise agreements	19,201		(13,974)		5,227
Purchased technology	122,700		(49,503)		73,197
Trade name	5,800		(192)		5,608
Acquired assets pending final allocation (1)	2,181		—		2,181
	$	994,523	$	(569,146)	$	425,377
As of April 30, 2020:
Reacquired franchise rights	$	365,062	$	(159,754)	$	205,308
Customer relationships	314,191		(227,445)		86,746
Internally-developed software	154,083		(113,698)		40,385
Noncompete agreements	41,072		(33,639)		7,433
Franchise agreements	19,201		(14,614)		4,587
Purchased technology	122,700		(57,548)		65,152
Trade name	5,800		(483)		5,317
Acquired assets pending final allocation (1)	48		—		48
	$	1,022,157	$	(607,181)	$	414,976

(1)    Represents franchisee and competitor business acquisitions for which final purchase price allocations have not yet been determined.

We made payments to acquire businesses totaling $3.7 million and $416.9 million during the six months ended October 31, 2020 and 2019, respectively. The six months ended October 31, 2019 included the acquisition of Wave. The amounts and weighted-average lives of intangible assets acquired during the six months ended October 31, 2020, including amounts capitalized and placed in service related to internally-developed software, are as follows:

(dollars in 000s)
	Amount		Weighted-Average life (in years)
Capitalized software	$	19	3
Customer relationships	3,011		5
Reacquired franchise rights	3,182		6
Noncompete agreements	94		5
Total	$	6,306	5

H&R Block, Inc. | Q2 FY2021 Form 10-Q 11

Amortization of intangible assets for the three and six months ended October 31, 2020 was $19.5 million and $40.4 million, respectively, compared to $21.6 million and $39.8 million for the three and six months ended October 31, 2019, respectively. Estimated amortization of intangible assets for fiscal years 2021, 2022, 2023, 2024 and 2025 is $76.5 million, $60.9 million, $43.3 million, $32.2 million and $19.0 million, respectively.

NOTE 6: LONG-TERM DEBT

The components of long-term debt are as follows:

					(in 000s)
As of	October 31, 2020		October 31, 2019		April 30, 2020
Senior Notes, 4.125%, due October 2020	$	—	$	650,000	$	650,000
Senior Notes, 5.500%, due November 2022	500,000		500,000		500,000
Senior Notes, 5.250%, due October 2025	350,000		350,000		350,000
Senior Notes, 3.875%, due August 2030	650,000		—		—
Committed line of credit borrowings	70,000		135,000		2,000,000
Debt issuance costs and discounts	(10,907)		(6,050)		(4,743)
	1,559,093		1,628,950		3,495,257
Less: Current portion	—		(648,651)		(649,384)
	$	1,559,093	$	980,299	$	2,845,873

On August 7, 2020, we issued $650.0 million of 3.875% Senior Notes due August 15, 2030 (2030 Senior Notes). The 2030 Senior Notes are not redeemable by the bondholders prior to maturity, although we have the right to redeem some or all of these notes at any time, at specified redemption prices. The proceeds of the 2030 Senior Notes were used to repay $650 million Senior Notes that matured on October 1, 2020.

UNSECURED COMMITTED LINE OF CREDIT – Our unsecured committed line of credit (CLOC) provides for an unsecured senior revolving credit facility in the aggregate principal amount of $2.0 billion, which includes a $200.0 million sublimit for swingline loans and a $50.0 million sublimit for standby letters of credit. We may request increases in the aggregate principal amount of the revolving credit facility of up to $500.0 million, subject to obtaining commitments from lenders and meeting certain other conditions. The CLOC will mature on September 21, 2023, unless extended pursuant to the terms of the CLOC, at which time all outstanding amounts thereunder will be due and payable. Our CLOC includes an annual facility fee, which will vary depending on our then current credit ratings.

The CLOC is subject to various conditions, triggers, events or occurrences that could result in earlier termination and contains customary representations, warranties, covenants and events of default, including, without limitation: (1) a covenant requiring the Company to maintain a debt-to-EBITDA ratio calculated on a consolidated basis of no greater than (a) 3.50 to 1.00 as of the last day of each fiscal quarter ending on April 30, July 31, and October 31 of each year and (b) 4.50 to 1.00 as of the last day of each fiscal quarter ending on January 31 of each year; (2) a covenant requiring us to maintain an interest coverage ratio (EBITDA-to-interest expense) calculated on a consolidated basis of not less than 2.50 to 1.00 as of the last date of any fiscal quarter; and (3) covenants restricting our ability to incur certain additional debt, incur liens, merge or consolidate with other companies, sell or dispose of assets (including equity interests), liquidate or dissolve, engage in certain transactions with affiliates or enter into certain restrictive agreements. The CLOC includes provisions for an equity cure which could potentially allow us to independently cure certain defaults. Proceeds under the CLOC may be used for working capital needs or for other general corporate purposes. We were in compliance with these requirements as of October 31, 2020.

In September 2020, we utilized our cash on hand to repay the outstanding $2.0 billion balance on our CLOC. In October 2020, we began drawing on our CLOC in order to meet our seasonal liquidity needs. We had an outstanding balance of $70.0 million under the CLOC as of October 31, 2020, and amounts available to borrow were limited by the debt-to-EBITDA covenant to approximately $1.0 billion as of October 31, 2020.

The estimated fair value of our long-term debt, including the current portion of long-term debt, as of October 31, 2020 and 2019 and April 30, 2020 totaled $1.7 billion, $1.7 billion and $3.5 billion, respectively.

12 Q2 FY2021 Form 10-Q | H&R Block, Inc.

NOTE 7: INCOME TAXES

We file a consolidated federal income tax return in the U.S. with the IRS and file tax returns in various state, local, and foreign jurisdictions. Tax returns are typically examined and either settled upon completion of the examination or through the appeals process. Our U.S. federal income tax returns for 2017 and later years remain open for examination. Our U.S. federal income tax returns for 2016 and all prior periods are currently closed. With respect to state and local jurisdictions and countries outside of the U.S., we are typically subject to examination for three to six years after the income tax returns have been filed. Although the outcome of tax audits is always uncertain, we believe that adequate amounts of tax, interest, and penalties have been provided for in the accompanying consolidated financial statements for any adjustments that might be incurred due to federal, state, local or foreign audits.

On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (the CARES Act) was signed into law. The CARES Act includes, among other items, modifications to net operating loss carryback periods, net interest deduction limitations, and technical corrections to tax depreciation methods for qualified improvement property. The CARES Act allows a five-year carryback of net operating losses generated between 2018 and 2021 to fully offset taxable income previously subject to a 35% statutory tax rate. As a result of the CARES Act and changes to our methods of accounting for items under the Internal Revenue Code, we anticipate generating a loss for tax purposes on our calendar 2020 tax return, plan to carry back the loss to two of the five preceding tax years, and obtain a refund of previously paid federal income taxes. For the quarter ended October 31, 2020, the net operating loss carryback has been factored into our annual effective tax rate which has reduced our effective tax rate and income taxes payable and increased our unrecognized tax benefits, income tax refund receivables, and deferred tax liabilities. We also expect that the net operating loss carryback will reopen our 2015 and 2016 tax returns to examination.

For the three months ended July 31, 2020, we reported income from continuing operations before income taxes of $124.0 million and income tax expense of $30.5 million, resulting in an effective tax rate of 24.6%. For the three months ended October 31, 2020, we reported loss from continuing operations before income taxes of $237.0 million and an income tax benefit of $14.5 million, resulting in an effective tax rate of 6.1%. The decreased effective tax rate for the current quarter reflects our expectation of a lower annual effective tax rate for the full fiscal year and $31.6 million of discrete tax expense recorded during the quarter, which is primarily related to applying the effects of the CARES Act and the anticipated taxable loss to our year-to-date results.

The decreased estimated annual effective tax rate for the fiscal year, including discrete items, causes a negative effective tax rate for the six months ended October 31, 2020, which resulted in income tax expense in a period of losses from continuing operations before income taxes. Our effective tax rate for continuing operations, including the effects of discrete tax items was (14.1)% and 29.7% for the six months ended October 31, 2020 and 2019, respectively. Discrete items decreased the effective tax rate for the six months ended October 31, 2020 by (28.5)% and increased the effective tax rate for the six months ended October 31, 2019 by 5.4%. A discrete income tax expense of $32.2 million was recorded in the six months ended October 31, 2020 compared to a discrete tax benefit of $25.2 million in the same period of the prior year. The discrete tax expense recorded in the current period primarily resulted from uncertain tax benefits related to the net operating loss carryback. The discrete tax benefit recorded in the prior year resulted primarily from favorable audit settlements, statutes of limitations releases and valuation allowance changes related to utilization of foreign losses. Due to the loss through the second quarter, a discrete tax benefit increases the tax rate while an item of discrete tax expense decreases the tax rate. The impact of discrete tax items combined with the seasonal nature of our business causes the effective tax rate through our second quarter to be significantly different than the rate for our full fiscal year.

H&R Block, Inc. | Q2 FY2021 Form 10-Q 13

Changes in unrecognized tax benefits for six months ended October 31, 2020 are as follows:

(in 000s)
Six months ended October 31, 2020	Amount
Balance, beginning of the period	$	168,062
Additions based on tax positions related to prior years	103,822
Reductions based on tax positions related to prior years	(8,180)
Reductions related to settlements with tax authorities	(17,632)
Expiration of statute of limitations	(3,819)
Balance, end of the period	$	242,253

We had gross unrecognized tax benefits of $242.3 million, $156.7 million and $168.1 million as of October 31, 2020 and 2019 and April 30, 2020, respectively. The gross unrecognized tax benefits increased $74.2 million and decreased $28.4 million during the six months ended October 31, 2020 and 2019, respectively. The increase in unrecognized tax benefits during the six months ending October 31, 2020 is primarily related to the net operating loss carryback. We believe it is reasonably possible that the balance of unrecognized tax benefits could decrease by approximately $70.0 million within the next twelve months. The anticipated decrease is due to the expiration of statutes of limitations and anticipated closure of various state matters currently under examination. For such matters where a change in the balance of unrecognized tax benefits is not yet deemed reasonably possible, no estimate has been included.

We had income tax receivables of $57.9 million, $36.7 million, and $28.5 million as of October 31, 2020, 2019, and April 30, 2020, respectively, and we had net deferred tax liabilities of $113.5 million, $35.0 million, and $22.0 million as of October 31, 2020, 2019, and April 30, 2020, respectively. Our income tax receivables and net deferred tax liability balances increased primarily as a result of changes we made to our methods of accounting for items under the Internal Revenue Code during the quarter, which also impacted the timing of our tax payments.

NOTE 8: OTHER INCOME AND OTHER EXPENSES

The following table shows the components of other income (expense), net:

(in 000s)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
Interest income	$	729	$	2,225	$	1,888	$	10,251
Foreign currency gains (losses), net	(337)		105		55		114
Other, net	(1,211)		409		449		1,497
	$	(819)	$	2,739	$	2,392	$	11,862

NOTE 9: COMMITMENTS AND CONTINGENCIES

All assisted tax returns, are covered by our 100% accuracy guarantee, whereby we will reimburse a client for penalties and interest attributable to an H&R Block error on a return. DIY tax returns are covered by our 100% accuracy guarantee, whereby we will reimburse a client up to a maximum of $10,000 if our software makes an arithmetic error that results in payment of penalties and/or interest to the IRS that a client would otherwise not have been required to pay. Our liability related to estimated losses under the 100% accuracy guarantee was $9.7 million, $7.6 million and $9.4 million as of October 31, 2020 and 2019 and April 30, 2020, respectively. The short-term and long-term portions of this liability are included in deferred revenue and other liabilities in the consolidated balance sheets.

Liabilities related to acquisitions for (1) estimated contingent consideration based on expected financial performance of the acquired business and economic conditions at the time of acquisition and (2) estimated accrued compensation related to continued employment of key employees were $16.3 million, $5.8 million and $14.2 million as of October 31, 2020 and 2019 and April 30, 2020, respectively, with amounts recorded in deferred

14 Q2 FY2021 Form 10-Q | H&R Block, Inc.

revenue and other liabilities. Should actual results differ from our estimates, future payments made will differ from the above estimate and any differences will be recorded in results from continuing operations.

We have contractual commitments to fund certain franchises with approved revolving lines of credit. Our total obligation under these lines of credit was $17.7 million at October 31, 2020, and net of amounts drawn and outstanding, our remaining commitment to fund totaled $12.2 million.

Both the U.S. and Canada implemented emergency economic relief programs as a way of minimizing the economic impact of the global COVID-19 pandemic. In the U.S., the CARES Act includes, among other items, provisions relating to refundable payroll tax credits and deferment of certain tax payments through the end of calendar 2020. In Canada the COVID-19 Economic Response Plan includes the Canada Emergency Wage Subsidy (CEWS). For our U.S. businesses we have elected to defer the employer-paid portion of social security taxes and are evaluating the employee retention credit, and in Canada we have received $14.6 million in wage subsidies during the six months ended October 31, 2020 which has been treated as a government subsidy to offset related operating expenses.

NOTE 10: LITIGATION AND OTHER RELATED CONTINGENCIES

We are a defendant in numerous litigation matters, arising both in the ordinary course of business and otherwise, including as described below. The matters described below are not all of the lawsuits to which we are subject. In some of the matters, very large or indeterminate amounts, including punitive damages, are sought. U.S. jurisdictions permit considerable variation in the assertion of monetary damages or other relief. Jurisdictions may permit claimants not to specify the monetary damages sought or may permit claimants to state only that the amount sought is sufficient to invoke the jurisdiction of the court. In addition, jurisdictions may permit plaintiffs to allege monetary damages in amounts well exceeding reasonably possible verdicts in the jurisdiction for similar matters. We believe that the monetary relief which may be specified in a lawsuit or a claim bears little relevance to its merits or disposition value due to this variability in pleadings and our experience in litigating or resolving through settlement of numerous claims over an extended period of time.

The outcome of a litigation matter and the amount or range of potential loss at particular points in time may be difficult to ascertain. Among other things, uncertainties can include how fact finders will evaluate documentary evidence and the credibility and effectiveness of witness testimony, and how trial and appellate courts will apply the law. Disposition valuations are also subject to the uncertainty of how opposing parties and their counsel will themselves view the relevant evidence and applicable law.

In addition to litigation matters, we are also subject to claims and other loss contingencies arising out of our business activities, including as described below.

We accrue liabilities for litigation, claims, including indemnification and contribution claims, and other related loss contingencies and any related settlements (each referred to, individually, as a "matter" and, collectively, as "matters") when it is probable that a loss has been incurred and the amount of the loss can be reasonably estimated. If a range of loss is estimated, and some amount within that range appears to be a better estimate than any other amount within that range, then that amount is accrued. If no amount within the range can be identified as a better estimate than any other amount, we accrue the minimum amount in the range.

For such matters where a loss is believed to be reasonably possible, but not probable, or the loss cannot be reasonably estimated, no accrual has been made. It is possible that such matters could require us to pay damages or make other expenditures or accrue liabilities in amounts that could not be reasonably estimated as of October 31, 2020. While the potential future liabilities could be material in the particular quarterly or annual periods in which they are recorded, based on information currently known, we do not believe any such liabilities are likely to have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows. As of October 31, 2020 and 2019 and April 30, 2020, our total accrued liabilities were $5.5 million, $1.6 million and $1.6 million, respectively.

Our estimate of the aggregate range of reasonably possible losses includes (1) matters where a liability has been accrued and there is a reasonably possible loss in excess of the amount accrued for that liability, and (2) matters where a liability has not been accrued but we believe a loss is reasonably possible. This aggregate range only

H&R Block, Inc. | Q2 FY2021 Form 10-Q 15

represents those losses as to which we are currently able to estimate a reasonably possible loss or range of loss. It does not represent our maximum loss exposure.

Matters for which we are not currently able to estimate the reasonably possible loss or range of loss are not included in this range. We are often unable to estimate the possible loss or range of loss until developments in such matters have provided sufficient information to support an assessment of the reasonably possible loss or range of loss, such as precise information about the amount of damages or other remedies being asserted, the defenses to the claims being asserted, discovery from other parties and investigation of factual allegations, rulings by courts on motions or appeals, analysis by experts, or the status or terms of any settlement negotiations.

The estimated range of reasonably possible loss is based upon currently available information and is subject to significant judgment and a variety of assumptions, as well as known and unknown uncertainties. The matters underlying the estimated range will change from time to time, and actual results may vary significantly from the current estimate. As of October 31, 2020, we believe the estimate of the aggregate range of reasonably possible losses in excess of amounts accrued, where the range of loss can be estimated, is not material.

On a quarterly and annual basis, we review relevant information with respect to litigation and other loss contingencies and update our accruals, disclosures, and estimates of reasonably possible loss or range of loss based on such reviews. Costs incurred with defending matters are expensed as incurred. Any receivable for insurance recoveries is recorded separately from the corresponding liability, and only if recovery is determined to be probable and reasonably estimable.

We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously. The amounts claimed in the matters are substantial, however, and there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

LITIGATION, CLAIMS OR OTHER LOSS CONTINGENCIES PERTAINING TO CONTINUING OPERATIONS –

Free File Litigation. On May 6, 2019, the Los Angeles City Attorney filed a lawsuit on behalf of the People of the State of California in the Superior Court of California, County of Los Angeles (Case No. 19STCV15742). The case is styled The People of the State of California v. HRB Digital LLC, et al. The complaint alleges that H&R Block, Inc. and HRB Digital LLC engaged in unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Unfair Competition Law, California Business and Professions Code §§17200 et seq. The complaint seeks injunctive relief, restitution of monies paid to H&R Block by persons in the State of California who were eligible to file under the IRS Free File Program for the time period starting 4 years prior to the date of the filing of the complaint, pre-judgment interest, civil penalties and costs. The City Attorney subsequently dismissed H&R Block, Inc. from the case and amended its complaint to add HRB Tax Group, Inc. We filed a motion to stay the case based on the primary jurisdiction doctrine, which was denied. A trial date has been set for August 9, 2022. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

On May 17, 2019, a putative class action complaint was filed against H&R Block, Inc., HRB Tax Group, Inc. and HRB Digital LLC in the Superior Court of the State of California, County of San Francisco (Case No. CGC-19576093). The case is styled Snarr v. HRB Tax Group, Inc., et al. The case was removed to the United States District Court for the Northern District of California on June 21, 2019 (Case No. 3:19-cv-03610-SK). The plaintiff filed a first amended complaint on August 9, 2019, dropping H&R Block, Inc. from the case. In the amended complaint, the plaintiff seeks to represent classes of all persons, between May 17, 2015 and the present, who (1) paid to file one or more federal tax returns through H&R Block’s internet-based filing system, (2) were eligible to file those tax returns for free through the H&R Block Free File offer of the IRS Free File Program, and (3) resided in and were citizens of California at the time of the payments. The plaintiff generally alleges unlawful, unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Consumers Legal Remedies Act, California Civil Code §§1750, et seq., California False Advertising Law, California Business and Professions Code §§17500, et seq., and California Unfair Competition Law, California Business and Professions Code §§17200 et seq. The plaintiff seeks declaratory and injunctive relief, restitution, compensatory damages,

16 Q2 FY2021 Form 10-Q | H&R Block, Inc.

punitive damages, interest, attorneys’ fees and costs. We filed a motion to stay the proceedings based on the primary jurisdiction doctrine and a motion to compel arbitration, both of which were denied. An appeal of the denial of the motion to compel arbitration is pending. We filed a motion to stay the claims pending the outcome of the appeal, as well as a motion to dismiss the claims, which also were denied. We filed an answer to the amended complaint on April 7, 2020. A trial date has been set for October 18, 2022. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

On September 26, 2019, a putative class action complaint was filed against H&R Block, Inc., HRB Tax Group, Inc., HRB Digital LLC and Free File, Inc. in the United States District Court for the Western District of Missouri (Case No. 4:19-cv-00788-GAF) styled Swanson v. H&R Block, Inc., et al. The plaintiff seeks to represent both a nationwide class and a California subclass of all persons eligible for the IRS Free File Program who paid to use an H&R Block product to file an online tax return for the 2002 through 2018 tax filing years. The plaintiff generally alleges unlawful, unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Consumers Legal Remedies Act, California Civil Code §§1750, et seq., California False Advertising Law, California Business and Professions Code §§17500, et seq., California Unfair Competition Law, California Business and Professions Code §§17200, et seq., in addition to breach of contract and fraud. The plaintiff seeks injunctive relief, disgorgement, compensatory damages, statutory damages, punitive damages, interest, attorneys’ fees and costs. The court granted a motion to dismiss filed by defendant Free File, Inc. for lack of personal jurisdiction. The court granted our motion to compel arbitration on July 27, 2020 and stayed the case pending the outcome of arbitration. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

We have also received and are responding to certain governmental inquiries relating to the IRS Free File Program.

LITIGATION, CLAIMS, INCLUDING INDEMNIFICATION AND CONTRIBUTION CLAIMS, OR OTHER LOSS CONTINGENCIES PERTAINING TO DISCONTINUED MORTGAGE OPERATIONS – Although SCC ceased its mortgage loan origination activities in December 2007 and sold its loan servicing business in April 2008, SCC or the Company has been, remains, and may in the future be, subject to litigation, claims, including indemnification and contribution claims, and other loss contingencies pertaining to SCC's mortgage business activities that occurred prior to such termination and sale. These lawsuits, claims, and other loss contingencies include actions by regulators, third parties seeking indemnification or contribution, including depositors, underwriters, and securitization trustees, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others alleged to be similarly situated. Among other things, these lawsuits, claims, and contingencies allege or may allege discriminatory or unfair and deceptive loan origination and servicing (including debt collection, foreclosure, and eviction) practices, other common law torts, rights to indemnification or contribution, breach of contract, violations of securities laws, and violations of a variety of federal statutes, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act, Fair Housing Act, Real Estate Settlement Procedures Act (RESPA), Home Ownership & Equity Protection Act (HOEPA), as well as similar state statutes. It is difficult to predict either the likelihood of new matters being initiated or the outcome of existing matters. In many of these matters it is not possible to estimate a reasonably possible loss or range of loss due to, among other things, the inherent uncertainties involved in these matters, some of which are beyond the Company's control, and the indeterminate damages sought in some of these matters.

Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of residential mortgage-backed securities (RMBSs). In connection with the sale of loans and/or RMBSs, SCC made certain representations and warranties. Claims under these representations and warranties together with any settlement arrangements related to these losses are collectively referred to as "representation and warranty claims." The statute of limitations for a contractual claim to enforce a representation and warranty obligation is generally six years or such shorter limitations period that may apply under the law of a state where the economic injury occurred. On June 11, 2015, the New York Court of Appeals, New York’s highest court, held in ACE Securities Corp. v. DB Structured Products, Inc., that the six-year statute of limitations under New York law starts to run at the time the representations and warranties are made, not the date when the repurchase demand was denied. This decision applies to claims and lawsuits brought against SCC where New York law governs. New York law governs many, though not all, of the RMBS transactions into which SCC entered. However, this

H&R Block, Inc. | Q2 FY2021 Form 10-Q 17

decision would not affect representation and warranty claims and lawsuits SCC has received or may receive, for example, where the statute of limitations has been tolled by agreement or a suit was timely filed.

In response to the statute of limitations rulings in the ACE case and similar rulings in other state and federal courts, parties seeking to pursue representation and warranty claims or lawsuits have sought, and may in the future seek, to distinguish certain aspects of the ACE decision, pursue alternate legal theories of recovery, or assert claims against other contractual parties such as securitization trustees. For example, a 2016 ruling by a New York intermediate appellate court, followed by the federal district court in the second Homeward case described below, allowed a counterparty to pursue litigation on additional loans in the same trust even though only some of the loans complied with the condition precedent of timely pre-suit notice and opportunity to cure or repurchase. Additionally, plaintiffs in litigation to which SCC is not party have alleged breaches of an independent contractual duty to provide notice of material breaches of representations and warranties and pursued separate claims to which, they argue, the statute of limitations ruling in the ACE case does not apply. The impact on SCC from alternative legal theories seeking to avoid or distinguish the ACE decision, or judicial limitations on the ACE decision, is unclear. SCC has not accrued liabilities for claims not subject to a tolling arrangement or not relating back to timely filed litigation.

On May 31, 2012, a lawsuit was filed by Homeward Residential, Inc. (Homeward) in the Supreme Court of the State of New York, County of New York, against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Index No. 651885/2012). SCC removed the case to the United States District Court for the Southern District of New York on June 28, 2012 (Case No. 12-cv-5067). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-2 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract, anticipatory breach, indemnity, and declaratory judgment in connection with alleged losses incurred as a result of the breach of representations and warranties relating to SCC and to loans sold to the trust. The trust was originally collateralized with approximately 7,500 loans. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses, as well as a repurchase of all loans due to alleged misrepresentations by SCC as to itself and as to the loans' compliance with its underwriting standards and the value of underlying real estate. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase, anticipatory breach, indemnity, and declaratory judgment. The case proceeded on the remaining claims. Representatives of a holder of certificates in the trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. Discovery in the case closed on September 30, 2019, with motions for summary judgment filed on December 6, 2019. On November 9, 2020, the court granted SCC's motion for summary judgment and dismissed Homeward's claims in their entirety as untimely under the applicable statute of limitations. Homeward appealed that ruling on December 4, 2020, and the appeal remains pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

On September 28, 2012, a second lawsuit was filed by Homeward in the United States District Court for the Southern District of New York against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Case No. 12-cv-7319). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-3 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract and indemnity in connection with losses allegedly incurred as a result of the breach of representations and warranties relating to 96 loans sold to the trust. The trust was originally collateralized with approximately 7,500 loans. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase and for indemnification of its costs associated with the litigation. On September 30, 2016, the court granted a motion allowing the plaintiff to file a second amended complaint to include breach of contract claims with respect to 649 additional loans in the trust and to allow such claims with respect to other loans in the trust proven to be in material breach of SCC’s representations and warranties. SCC filed a motion for reconsideration, followed by a motion for leave to appeal the ruling, both of which were denied. On October 6, 2016, the plaintiff filed its second amended complaint. In response to a motion filed by SCC, the court dismissed the plaintiff's claim for breach of one of the representations. The case proceeded on the remaining claims. Representatives of a holder of certificates in the

18 Q2 FY2021 Form 10-Q | H&R Block, Inc.

trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. The settlement payments that were made in fiscal year 2018 for representation and warranty claims related to some of the loans in this case. Discovery in the case closed on September 30, 2019, with motions for summary judgment filed on December 6, 2019. On November 9, 2020, the court granted SCC's motion for summary judgment and dismissed Homeward's claims in their entirety as untimely under the applicable statute of limitations. Homeward appealed that ruling on December 4, 2020, and the appeal remains pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

Parties, including underwriters, depositors, and securitization trustees, are, or have been, involved in multiple lawsuits, threatened lawsuits, and settlements related to securitization transactions in which SCC participated. A variety of claims are alleged in these matters, including violations of federal and state securities laws and common law fraud, based on alleged materially inaccurate or misleading disclosures, that originators, depositors, securitization trustees, or servicers breached their representations and warranties or otherwise failed to fulfill their obligations, or that securitization trustees violated statutory requirements by failing to properly protect the certificate holders’ interests. SCC has received notices of claims for indemnification or potential indemnification obligations relating to such matters, including lawsuits or settlements to which underwriters, depositors, or securitization trustees are party. Additional lawsuits against the parties to the securitization transactions may be filed in the future, and SCC may receive additional notices of claims for indemnification, contribution or similar obligations with respect to existing or new lawsuits or settlements of such lawsuits or other claims. Certain of the notices received included, and future notices may include, a reservation of rights to assert claims for contribution, which are referred to herein as "contribution claims." Contribution claims may become operative if indemnification is unavailable or insufficient to cover all of the losses and expenses involved. We have not concluded that a loss related to any of these indemnification or contribution claims is probable, nor have we accrued a liability related to any of these claims.

If the amount that SCC is ultimately required to pay with respect to claims and litigation related to its past sales and securitizations of mortgage loans, together with payment of SCC's related administration and legal expense, exceeds SCC's net assets, the creditors of SCC, other potential claimants, or a bankruptcy trustee if SCC were to file or be forced into bankruptcy, may attempt to assert claims against us for payment of SCC's obligations. Claimants may also attempt to assert claims against or seek payment directly from the Company even if SCC's assets exceed its liabilities. SCC's principal assets, as of October 31, 2020, total approximately $274 million and consist of an intercompany note receivable. We believe our legal position is strong on any potential corporate veil-piercing arguments; however, if this position is challenged and not upheld, it could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.

OTHER – We are from time to time a party to litigation, claims and other loss contingencies not discussed herein arising out of our business operations. These matters may include actions by state attorneys general, other state regulators, federal regulators, individual plaintiffs, and cases in which plaintiffs seek to represent others who may be similarly situated.

While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay to discharge or settle these other matters will not have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

ITEM 2.    MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

RECENT DEVELOPMENTS

On July 1, 2020, we provided written notice to Axos Bank ("Axos") of the termination of the Program Management Agreement by and between Emerald Financial Services, LLC , a wholly–owned indirect subsidiary of the Company, and Axos, effective July 1, 2020. On August 5, 2020, we entered into a Program Management Agreement with MetaBank, N.A. (“Meta”), a wholly-owned subsidiary of Meta Financial Group, Inc. Under the Meta Program Management Agreement and its ancillary agreements and related product schedules, Meta will act as the bank

H&R Block, Inc. | Q2 FY2021 Form 10-Q 19

provider of H&R Block-branded financial products, including Emerald AdvanceTM, Emerald Card, Emerald Savings, Refund Advance, and Refund Transfer in the United States.

FINANCIAL OVERVIEW

As a result of the COVID-19 pandemic, on March 21, 2020, the federal tax filing deadline in the U.S. for individual 2019 tax returns was extended from April 15, 2020 to July 15, 2020, and substantially all U.S. states with an April 15 individual state income tax filing requirement extended their respective deadlines. In Canada, the deadline for individuals to file was extended to June 1, 2020. In addition, governments around the world have taken a variety of actions to contain the spread of COVID-19. Jurisdictions in which we operate imposed, and continue to impose, various restrictions on our business, including capacity and other operational limitations, social distancing requirements, and in limited instances required us to close certain offices. One of our top priorities has been providing for the health and safety of our clients, associates, and franchisees, while still providing taxpayers access to help in getting their refunds during this difficult economic time. These events have impacted the typical seasonality of our business and the comparability of our financial results. Consequently, a portion of revenues and expenses that would have normally been recognized in our fourth quarter of fiscal year 2020 shifted to the first two quarters of fiscal year 2021.

As we continued to finish out the tax season in the first quarter of fiscal year 2021, we had more offices open, increased office hours, and had more tax professionals than we would typically have during this period. However, this was less than we would typically have during a tax season to serve clients.

Due to the extension of the tax season, our revenues for the six months ended October 31, 2020, increased $466.4 million, or 149.9%, when compared to the prior year period and we recorded pretax loss of $113.0 million compared to $468.4 million in the prior year.

RESULTS OF OPERATIONS

Our subsidiaries provide assisted and DIY tax preparation solutions through multiple channels (including in-person, online and mobile applications, virtual, and desktop software) and distribute H&R Block-branded products and services, including those of our financial partners, to the general public primarily in the U.S., Canada and Australia. Tax returns are either prepared by H&R Block tax professionals (in company-owned or franchise offices, virtually or via an internet review) or prepared and filed by our clients through our DIY tax solutions. We also offer small business financial solutions through our company-owned or franchise offices and online through Wave. We report a single segment that includes all of our continuing operations.

20 Q2 FY2021 Form 10-Q | H&R Block, Inc.

U.S. Operating Statistics
Six months ended October 31,	2020		2019		Change		% Change
Tax returns prepared: (in 000s) (1)
Company-owned operations	1,632		289		1,343		464.7	%
Franchise operations	641		160		481		300.6	%
Total assisted	2,273		449		1,824		406.2	%
Desktop	521		50		471		942.0	%
Online	1,079		100		979		979.0	%
Total DIY	1,600		150		1,450		966.7	%
Total U.S. Returns	3,873		599		3,274		546.6	%
Net Average Charge: (2)
Company-owned operations	$	237.49	$	268.37	$	(30.88)	(11.5)	%
Franchise operations (3)	226.69		263.47		(36.78)		(14.0)	%
DIY	45.41		52.97		(7.56)		(14.3)	%

(1)     An assisted tax return is defined as a current or prior year individual tax return that has been accepted and paid for by the client. Also included are Tax Pro GoSM, Tax Pro Review®, and business returns. A DIY return is defined as a return that has been electronically filed and accepted by the IRS, including online returns paid and printed. Returns of 208 thousand and 21 thousand for the periods ending October 31, 2020 and 2019, respectively, filed using the IRS Free File program have been excluded as we will no longer participate in the program after October 2020.

(2)    Net average charge is calculated as tax preparation fees divided by tax returns prepared.

(3)    Net average charge related to H&R Block Franchise operations represents tax preparation fees collected by H&R Block franchisees divided by returns prepared in franchise offices. H&R Block will recognize a portion of franchise revenues as franchise royalties based on the terms of franchise agreements.

    We provide net average charge as a key operating metric because we consider it an important supplemental measure useful to analysts, investors, and other interested parties as it provides insights into pricing and tax return mix relative to our customer base, which are significant drivers of revenue. Our definition of net average charge may not be comparable to similarly titled measures of other companies.

H&R Block, Inc. | Q2 FY2021 Form 10-Q 21

RESULTS OF OPERATIONS

Consolidated – Financial Results			(in 000s, except per share amounts)
Three months ended October 31,	2020		2019		$ Change		% Change
Revenues:
U.S. assisted tax preparation	$	48,922	$	41,226	$	7,696	18.7	%
U.S. royalties	7,576		7,820		(244)		(3.1)	%
U.S. DIY tax preparation	5,055		4,541		514		11.3	%
International	48,858		44,926		3,932		8.8	%
Refund Transfers	1,192		791		401		50.7	%
Emerald Card®	9,795		8,616		1,179		13.7	%
Peace of Mind® Extended Service Plan	24,775		25,660		(885)		(3.4)	%
Tax Identity Shield®	4,835		4,648		187		4.0	%
Interest and fee income on Emerald AdvanceTM	501		485		16		3.3	%
Wave	14,327		10,902		3,425		31.4	%
Other	10,714		11,186		(472)		(4.2)	%
Total revenues	176,550		160,801		15,749		9.8	%
Compensation and benefits:
Field wages	61,007		60,993		14		0.0	%
Other wages	59,062		60,744		(1,682)		(2.8)	%
Benefits and other compensation	32,146		28,708		3,438		12.0	%
	152,215		150,445		1,770		1.2	%
Occupancy	97,758		97,530		228		0.2	%
Marketing and advertising	9,317		9,651		(334)		(3.5)	%
Depreciation and amortization	37,799		42,657		(4,858)		(11.4)	%
Bad debt	1,113		2,035		(922)		(45.3)	%
Other	83,695		101,222		(17,527)		(17.3)	%
Total operating expenses	381,897		403,540		(21,643)		(5.4)	%
Other income (expense), net	(819)		2,739		(3,558)		**
Interest expense on borrowings	(30,861)		(21,306)		(9,555)		(44.8)	%
Pretax loss	(237,027)		(261,306)		24,279		9.3	%
Income tax benefit	(14,547)		(77,752)		(63,205)		(81.3)	%
Net loss from continuing operations	(222,480)		(183,554)		(38,926)		(21.2)	%
Net loss from discontinued operations	(1,246)		(4,445)		3,199		72.0	%
Net loss	$	(223,726)	$	(187,999)	$	(35,727)	(19.0)	%
BASIC AND DILUTED LOSS PER SHARE:
Continuing operations	$	(1.17)	$	(0.93)	$	(0.24)	(25.8)	%
Discontinued operations	(0.01)		(0.02)		0.01		50.0	%
Consolidated	$	(1.18)	$	(0.95)	$	(0.23)	(24.2)	%
EBITDA from continuing operations (1)	$	(168,367)	$	(197,343)	$	28,976	14.7	%

(1)    See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.

Three months ended October 31, 2020 compared to October 31, 2019

Revenues increased $15.7 million, or 9.8%, from the prior year period. While the federal tax filing deadline in the U.S. for individual 2019 tax returns was extended from April 15, 2020 to July 15, 2020, and the Canadian deadline for individuals to file was extended to June 1, 2020, due the continued impacts of the COVID-19 pandemic, we prepared more returns in our second fiscal quarter than what we would normally prepare during this period. Revenues for U.S. assisted tax preparation increased $7.7 million, or 18.7%, and international revenues increased $3.9 million, or 8.8%. Wave revenues increased $3.4 million, or 31.4%, due to higher small business payments processing volumes as small business owners shift to online payment options.

22 Q1 FY2021 Form 10-Q | H&R Block, Inc.

Total operating expenses decreased $21.6 million, or 5.4%, from the prior year. Benefits and other compensation increased $3.4 million, or 12.0%, due primarily to a payroll tax refund received during the prior year, severance and contributions to our retirement savings plan. Depreciation and amortization expense decreased $4.9 million, or 11.4%, due to lower depreciation on leasehold improvements and lower amortization of acquired intangibles related to the Wave acquisition.

Other expenses decreased $17.5 million, or 17.3%. The components of other expenses are as follows:

Three months ended October 31,	2020		2019		$ Change		% Change
Consulting and outsourced services	$	19,261	$	24,284	$	(5,023)	(20.7)	%
Bank partner fees	389		1,373		(984)		(71.7)	%
Client claims and refunds	4,946		9,457		(4,511)		(47.7)	%
Employee travel and related expenses	6,747		13,813		(7,066)		(51.2)	%
Technology-related expenses	19,222		13,569		5,653		41.7	%
Credit card/bank charges	12,463		9,836		2,627		26.7	%
Insurance	2,315		3,845		(1,530)		(39.8)	%
Legal fees and settlements	9,224		13,028		(3,804)		(29.2)	%
Supplies	3,258		5,260		(2,002)		(38.1)	%
Other	5,870		6,757		(887)		(13.1)	%
	$	83,695	$	101,222	$	(17,527)	(17.3)	%

Consulting expenses decreased $5.0 million due to fewer technology initiatives compared to the prior year. Client claims and refunds decreased $4.5 million due to lower POM claims. Employee travel and related expenses decreased $7.1 million due to travel restrictions as a result of COVID-19. Technology-related expenses increased $5.7 million as a result of a prior year favorable contract resolution. Legal fees and settlements decreased $3.8 million due to higher legal expenses in the prior year, offset by a legal accrual in the current year.

Interest expense on borrowings increased $9.6 million. This increase is due to interest on our CLOC borrowings and interest on our Senior Notes as a result of the timing of the issuance of our $650 million 2030 Senior Notes and the maturity of our $650 million Senior Notes on October 1, 2020.

We recorded an income tax benefit in the current year of $14.5 million compared to $77.8 million in the prior year primarily due to a decrease in our effective tax rate from 29.7% to 6.1%. See Item 1, note 7 to the consolidated financial statements for additional discussion.

H&R Block, Inc. | Q1 FY2021 Form 10-Q 23

Consolidated - Financial Results			(in 000s, except per share amounts)
Six months ended October 31,	2020		2019		$ Change		% Change
Revenues:
U.S. assisted tax preparation	$	386,650	$	74,218	$	312,432	421.0	%
U.S. royalties	43,525		14,679		28,846		196.5	%
U.S. DIY tax preparation	72,650		7,951		64,699		813.7	%
International	116,676		85,507		31,169		36.5	%
Refund Transfers	11,745		2,300		9,445		410.7	%
Emerald Card®	26,850		22,471		4,379		19.5	%
Peace of Mind® Extended Service Plan	56,770		58,497		(1,727)		(3.0)	%
Tax Identity Shield®	14,202		9,170		5,032		54.9	%
Interest and fee income on Emerald AdvanceTM	1,164		1,039		125		12.0	%
Wave	26,394		14,527		11,867		81.7	%
Other	20,954		20,804		150		0.7	%
Total revenues	777,580		311,163		466,417		149.9	%
Compensation and benefits:
Field wages	179,549		114,796		64,753		56.4	%
Other wages	119,756		114,581		5,175		4.5	%
Benefits and other compensation	65,944		55,182		10,762		19.5	%
	365,249		284,559		80,690		28.4	%
Occupancy	197,058		189,682		7,376		3.9	%
Marketing and advertising	28,128		16,430		11,698		71.2	%
Depreciation and amortization	77,307		81,262		(3,955)		(4.9)	%
Bad debt	2,969		1,067		1,902		178.3	%
Other	159,260		176,068		(16,808)		(9.5)	%
Total operating expenses	829,971		749,068		80,903		10.8	%
Other income (expense), net	2,392		11,862		(9,470)		(79.8)	%
Interest expense on borrowings	(62,986)		(42,377)		(20,609)		(48.6)	%
Pretax loss	(112,985)		(468,420)		355,435		75.9	%
Income taxes (benefit)	15,939		(139,142)		(155,081)		**
Net loss from continuing operations	(128,924)		(329,278)		200,354		60.8	%
Net loss from discontinued operations	(3,543)		(8,968)		5,425		60.5	%
Net loss	$	(132,467)	$	(338,246)	$	205,779	60.8	%
BASIC AND DILUTED LOSS PER SHARE:
Continuing operations	$	(0.68)	$	(1.65)	$	0.97	58.8	%
Discontinued operations	(0.02)		(0.04)		0.02		50.0	%
Consolidated	$	(0.70)	$	(1.69)	$	0.99	58.6	%
EBITDA from continuing operations (1)	$	27,308	$	(344,781)	$	372,089	**

(1) See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.

Six months ended October 31, 2020 compared to October 31, 2019

Due to the extension of the tax season related to the COVID-19 pandemic, we had significant increases in the number of tax returns prepared in all categories compared to the prior year. This resulted in increases in almost all categories of our revenues, with total revenues increasing $466.4 million, or 149.9%. International revenues increased $31.2 million, or 36.5%, due to higher tax returns prepared in our Canadian operations due to the extension of the Canadian tax season as described above.

Wave revenues increased $11.9 million, or 81.7% due to higher small business payments processing volumes over the prior year as small business owners shift to online payment options and an additional two months of revenue in the current year, as we acquired Wave on June 28, 2019.

24 Q2 FY2021 Form 10-Q | H&R Block, Inc.

Total operating expenses increased $80.9 million, or 10.8%, from the prior year period. Field wages increased $64.8 million, or 56.4%, primarily due to the increase in tax return volumes due to the extended tax season, which was partially offset by Canadian wage subsidies. Other wages increased $5.2 million, or 4.5%, primarily due to higher bonus accruals based on the results of the extended tax season and the acquisition of Wave. Benefits and other compensation increased $10.8 million, or 19.5% primarily due to higher payroll taxes as a result of higher wages. Occupancy expenses increased $7.4 million, or 3.9%, due to additional office related expenses as a result of the extension of the tax season and higher rent due to an increase in the number of offices over the prior year. Marketing expense increased $11.7 million, or 71.2%, due to the extension of the tax season.

Other expenses decreased $16.8 million, or 9.5%. The components of other expenses are as follows:

Six months ended October 31,	2020		2019		$ Change		% Change
Consulting and outsourced services	$	39,626	$	42,473	$	(2,847)	(6.7)	%
Bank partner fees	(650)		2,855		(3,505)		**
Client claims and refunds	10,673		18,701		(8,028)		(42.9)	%
Employee travel and related expenses	9,460		22,238		(12,778)		(57.5)	%
Technology-related expenses	35,829		30,979		4,850		15.7	%
Credit card/bank charges	26,689		13,828		12,861		93.0	%
Insurance	6,214		8,239		(2,025)		(24.6)	%
Legal fees and settlements	13,285		16,301		(3,016)		(18.5)	%
Supplies	6,952		8,546		(1,594)		(18.7)	%
Other	11,182		11,908		(726)		(6.1)	%
	$	159,260	$	176,068	$	(16,808)	(9.5)	%

Bank partner fees decreased $3.5 million primarily due to a reduction in the credit loss guarantee related to Refund Advances. Client claims and refunds decreased $8.0 million due to lower POM claims. Employee travel and related expenses decreased $12.8 million due to travel restrictions as a result of COVID-19. Credit card and bank charges increased $12.9 million as a result of higher transaction volumes for assisted and DIY tax preparation and higher Wave payments processing fees.

Other income (expense), net decreased $9.5 million primarily due to lower interest income as a result of lower interest rates.

Interest expense on borrowings increased $20.6 million due to interest expense on our CLOC borrowings and our 2030 Senior Notes.

We recorded income taxes in the current year of $15.9 million compared to income tax benefits of $139.1 million in the prior year. See Item 1, note 7 to the consolidated financial statements for additional discussion.

FINANCIAL CONDITION

These comments should be read in conjunction with the consolidated balance sheets and consolidated statements of cash flows included in Part 1, Item 1.

CAPITAL RESOURCES AND LIQUIDITY –

OVERVIEW – Our primary sources of capital and liquidity include cash from operations (including changes in working capital), draws on our CLOC, and issuances of debt. We use our sources of liquidity primarily to fund working capital, service and repay debt, pay dividends, repurchase shares of our common stock, and acquire businesses.

Our operations are highly seasonal and substantially all of our revenues and cash flow are generated during the period from February through April in a typical year. Therefore, we normally require the use of cash to fund losses and working capital needs, periodically resulting in a working capital deficit, from May through January. We typically have relied on available cash balances from the prior tax season and borrowings to meet liquidity needs in our first three quarters.

H&R Block, Inc. | Q2 FY2021 Form 10-Q 25

Given the likely availability of a number of liquidity options discussed herein, we believe that, in the absence of any unexpected developments, our existing sources of capital as of October 31, 2020 are sufficient to meet our operating, investing and financing needs.

DISCUSSION OF CONSOLIDATED STATEMENTS OF CASH FLOWS – The following table summarizes our statements of cash flows for the six months ended October 31, 2020 and 2019. See Item 1 for the complete consolidated statements of cash flows for these periods.

	(in 000s)
Six months ended October 31,	2020		2019
Net cash used in:
Operating activities	$	(262,739)	$	(693,316)
Investing activities	(23,432)		(417,059)
Financing activities	(2,205,945)		(176,761)
Effects of exchange rates on cash	6,420		1,053
Net change in cash, cash equivalents and restricted cash	$	(2,485,696)	$	(1,286,083)

Operating Activities. Cash used in operations decreased, primarily due to the extension of the 2019 tax season into this fiscal year due to COVID-19.

Investing Activities. Cash used in investing activities totaled $23.4 million for the six months ended October 31, 2020 compared to cash used in investing activities of $417.1 million in the prior year period. This change is due to the prior year acquisition of Wave.

Financing Activities. Cash used in financing activities totaled $2.2 billion for the six months ended October 31, 2020 compared to $176.8 million in the prior year period. This change resulted primarily from the repayment of the $2.0 billion draw outstanding on our CLOC.

CASH REQUIREMENTS –

Dividends and Share Repurchases. Returning capital to shareholders in the form of dividends and the repurchase of outstanding shares has historically been a significant component of our capital allocation plan.

We have consistently paid quarterly dividends. Dividends paid totaled $100.2 million and $104.1 million for the six months ended October 31, 2020 and 2019, respectively. Although we have historically paid dividends and plan to continue to do so, there can be no assurances that circumstances will not change in the future that could affect our ability or decisions to pay dividends.

Our current share repurchase program has remaining authorization of $601.8 million which is effective through June 2022. During the six months ended October 31, 2020, we repurchased $150.1 million of our common stock at an average price of $15.83 per share. In the prior year period, we repurchased $181.0 million of our common stock at an average price of $24.75 per share.

Share repurchases may be effectuated through open market transactions, some of which may be effectuated under SEC Rule 10b5-1. The Company may cancel, suspend, or extend the period for the purchase of shares at any time. Any repurchases will be funded primarily through available cash and cash from operations. Although we may continue to repurchase shares, there is no assurance that we will purchase up to the full Board authorization.

    Capital Investment. Capital expenditures totaled $26.6 million and $42.9 million for the six months ended October 31, 2020 and 2019, respectively. Our capital expenditures relate primarily to recurring improvements to retail offices, as well as investments in computers, software and related assets. In addition to our capital expenditures, we also made payments to acquire businesses. We acquired franchisee and competitor businesses totaling $3.7 million in the current year compared to Wave and franchisee and competitor businesses totaling $416.9 million in the prior year. See Item 1, note 5 for additional information on our acquisitions.

    FINANCING RESOURCES – In the fourth quarter of fiscal year 2020, we drew down the full $2.0 billion available under our CLOC to increase our cash position and maximize flexibility in light of the uncertainty surrounding the impact of the COVID-19 pandemic, which we repaid in full in September 2020. In October 2020, we began drawing

26 Q2 FY2021 Form 10-Q | H&R Block, Inc.

on our CLOC in order to meet our seasonal liquidity needs. We had an outstanding balance of $70.0 million under the CLOC as of October 31, 2020.

On August 7, 2020, we issued the 2030 Senior Notes. We used the net proceeds from the 2030 Senior Notes to repay our $650 million Senior Notes that matured on October 1, 2020.

The following table provides ratings for debt issued by Block Financial as of October 31, 2020 and April 30, 2020:

As of	October 31, 2020			April 30, 2020
	Short-term	Long-term	Outlook	Short-term	Long-term	Outlook
Moody's	P-3	Baa3	Stable	P-3	Baa3	Negative
S&P	A-2	BBB	Stable	A-2	BBB	Negative

Other than described above, there have been no material changes in our borrowings from those reported as of April 30, 2020 in our Annual Report on Form 10-K.

CASH AND OTHER ASSETS – As of October 31, 2020, we held cash and cash equivalents, excluding restricted amounts, of $209.0 million, including $88.5 million held by our foreign subsidiaries.

Foreign Operations. When necessary, our international businesses are funded by our U.S. operations. To mitigate foreign currency exchange rate risk, we sometimes enter into foreign exchange forward contracts. There was one forward contract outstanding as of October 31, 2020, which had a recorded amount of $0.8 million.

We do not currently intend to repatriate any non-borrowed funds held by our foreign subsidiaries.

The impact of changes in foreign exchange rates during the period on our international cash balances resulted in an increase of $6.4 million during the six months ended October 31, 2020 compared to an increase of $1.1 million in the prior year.

CONTRACTUAL OBLIGATIONS AND COMMERCIAL COMMITMENTS – Except as described in Recent Developments related to the Meta Program Management Agreement, and in Item 1, note 6 related to the 2030 Senior Notes issuance, there have been no material changes in our contractual obligations and commercial commitments from those reported as of April 30, 2020 in our Annual Report on Form 10-K.

SUMMARIZED GUARANTOR FINANCIAL STATEMENTS – Block Financial is a 100% owned subsidiary of H&R Block, Inc. Block Financial is the Issuer and H&R Block, Inc. is the full and unconditional Guarantor of our Senior Notes, CLOC and other indebtedness issued from time to time.

The following table presents summarized financial information for H&R Block, Inc. (Guarantor) and Block Financial (Issuer) on a combined basis after intercompany eliminations and excludes investments in and equity earnings in non-guarantor subsidiaries.

SUMMARIZED BALANCE SHEET - GUARANTOR AND ISSUER			(in 000s)
As of	October 31, 2020		April 30, 2020
Current assets	$	44,283	$	53,865
Noncurrent assets	1,671,981		3,644,369
Current liabilities	35,942		697,797
Noncurrent liabilities	1,568,236		2,854,211

H&R Block, Inc. | Q2 FY2021 Form 10-Q 27

SUMMARIZED STATEMENTS OF OPERATIONS - GUARANTOR AND ISSUER			(in 000s)
	Six months ended October 31, 2020		Twelve months ended April 30, 2020
Total revenues	$	33,833	$	184,415
Loss from continuing operations before income taxes	(36,126)		30,231
Net loss from continuing operations	(28,518)		23,559
Net loss	(32,061)		10,497

The table above reflects $1.6 billion and $3.6 billion of non-current intercompany receivables due to the Issuer from non-guarantor subsidiaries as of October 31, 2020 and April 30, 2020, respectively.

REGULATORY ENVIRONMENT

On November 17, 2017, the Consumer Financial Protection Bureau (CFPB) published its final rule changing the regulation of certain consumer credit products, including payday loans, vehicle title loans, and high-cost installment loans (Payday Rule). Certain limited provisions of the Payday Rule became effective on January 16, 2018, but most provisions were scheduled to go into effect on August 19, 2019. On November 6, 2018, a judge from the U.S. District Court for the Western District of Texas issued a stay of the Payday Rule's August 19, 2019 compliance date, which stay remains in effect until further notice from the Court. On July 7, 2020, the CFPB issued a final rule revoking the mandatory underwriting provisions of the Payday Rule.

Given these developments, we are unsure whether, when, or in what form the Payday Rule will go into effect. The timing to resolve the litigation is unclear. We do not currently expect the Payday Rule to have a material adverse impact on the Emerald AdvanceTM product, our business, or our consolidated financial position, results of operations, and cash flows. We will continue to monitor and analyze the potential impact of any further Payday Rule developments on the Company.

There have been no other material changes in our regulatory environment from what was reported as of April 30, 2020 in our Annual Report on Form 10-K.

NON-GAAP FINANCIAL INFORMATION

Non-GAAP financial measures should not be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP. Because these measures are not measures of financial performance under GAAP and are susceptible to varying calculations, they may not be comparable to similarly titled measures for other companies.

We consider our non-GAAP financial measures to be performance measures and a useful metric for management and investors to evaluate and compare the ongoing operating performance of our business. We make adjustments for certain non-GAAP financial measures related to amortization of intangibles from acquisitions and goodwill impairments. We may consider whether other significant items that arise in the future should be excluded from our non-GAAP financial measures.

We measure the performance of our business using a variety of metrics, including earnings before interest, taxes, depreciation and amortization (EBITDA) from continuing operations, adjusted EBITDA from continuing operations, EBITDA margin from continuing operations, adjusted EBITDA margin from continuing operations, adjusted diluted earnings per share from continuing operations and free cash flow. We also use EBITDA from continuing operations and pretax income of continuing operations, each subject to permitted adjustments, as performance metrics in incentive compensation calculations for our employees.

28 Q2 FY2021 Form 10-Q | H&R Block, Inc.

The following is a reconciliation of net income (loss) to EBITDA from continuing operations, which is a non-GAAP financial measure:

							(in 000s)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
Net loss - as reported	$	(223,726)	$	(187,999)	$	(132,467)	$	(338,246)
Discontinued operations, net	1,246		4,445		3,543		8,968
Net loss from continuing operations - as reported	(222,480)		(183,554)		(128,924)		(329,278)
Add back:
Income taxes (benefit) of continuing operations	(14,547)		(77,752)		15,939		(139,142)
Interest expense of continuing operations	30,861		21,306		62,986		42,377
Depreciation and amortization of continuing operations	37,799		42,657		77,307		81,262
	54,113		(13,789)		156,232		(15,503)
EBITDA from continuing operations	$	(168,367)	$	(197,343)	$	27,308	$	(344,781)

The following is a reconciliation of our results from continuing operations to our adjusted results from continuing operations, which are non-GAAP financial measures:

(in 000s, except per share amounts)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
Net loss from continuing operations - as reported	$	(222,480)	$	(183,554)	$	(128,924)	$	(329,278)
Adjustments:
Amortization of intangibles related to acquisitions (pretax)	17,306		19,579		35,883		35,818
Tax effect of adjustments (1)	(755)		(4,549)		(5,155)		(8,711)
Adjusted net loss from continuing operations	$	(205,929)	$	(168,524)	$	(98,196)	$	(302,171)
Diluted loss per share - as reported	$	(1.17)	$	(0.93)	$	(0.68)	$	(1.65)
Adjustments, net of tax	0.08		0.08		0.16		0.14
Adjusted loss per share	$	(1.09)	$	(0.85)	$	(0.52)	$	(1.51)

(1)Tax effect of adjustments is the difference between the tax provision calculated on a GAAP basis and on an adjusted non-GAAP basis.

FORWARD-LOOKING INFORMATION

This report and other documents filed with the SEC may contain forward-looking statements. In addition, our senior management may make forward-looking statements orally to analysts, investors, the media and others. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words or variation of words such as "expects," "anticipates," "intends," "plans," "believes," "commits," "seeks," "estimates," "projects," "forecasts," "targets," "would," "will," "should," "goal," "could," "may" or other similar expressions. Forward-looking statements provide management's current expectations or predictions of future conditions, events or results. All statements that address operating performance, events or developments that we expect or anticipate will occur in the future are forward-looking statements. They may include estimates of revenues, client trajectory, income, effective tax rate, earnings per share, cost savings, capital expenditures, dividends, share repurchases, liquidity, capital structure, market share, industry volumes or other financial items, descriptions of management's plans or objectives for future operations, services or products, or descriptions of assumptions underlying any of the above. They may also include the expected impact of the coronavirus (COVID–19) pandemic, including, without limitation, the impact on economic and financial markets, the Company's capital resources and financial condition, future expenditures, potential

H&R Block, Inc. | Q2 FY2021 Form 10-Q 29

regulatory actions, such as extensions of tax filing deadlines or other related relief, changes in consumer behaviors and modifications to the Company's operations relating thereto.

All forward-looking statements speak only as of the date they are made and reflect the Company's good faith beliefs, assumptions and expectations, but they are not guarantees of future performance or events. Furthermore, the Company disclaims any obligation to publicly update or revise any forward-looking statement to reflect changes in underlying assumptions, factors, or expectations, new information, data or methods, future events or other changes, except as required by law.

By their nature, forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those suggested by the forward-looking statements. Factors that might cause such differences include, but are not limited to, a variety of economic, competitive, operational and regulatory factors, many of which are beyond the Company's control. In addition, factors that may cause the Company’s actual effective tax rate to differ from estimates include the Company’s actual results from operations compared to current estimates, future discrete items, changes in interpretations and assumptions the Company has made, and future actions of the Company. Investors should understand that it is not possible to predict or identify all such factors and, consequently, should not consider any such list to be a complete set of all potential risks or uncertainties.

Details about risks, uncertainties and assumptions that could affect various aspects of our business are included throughout our Annual Report on Form 10-K for the fiscal year ended April 30, 2020 and are also described from time to time in other filings with the SEC. Investors should carefully consider all of these risks, and should pay particular attention to Item 1A, "Risk Factors," and Item 7 under "Critical Accounting Policies" of our Annual Report on Form 10-K for the fiscal year ended April 30, 2020.

ITEM 3.     QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

There have been no material changes in our market risks from those reported at April 30, 2020 in our Annual Report on Form 10-K.

ITEM 4.     CONTROLS AND PROCEDURES

EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES – As of the end of the period covered by this Form 10-Q, management, under the supervision and with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)). Based on this evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures were effective as of the end of the period covered by this Quarterly Report on Form 10-Q.

CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING – There were no changes during the last fiscal quarter that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

PART II    OTHER INFORMATION

ITEM 1.     LEGAL PROCEEDINGS

For a description of our material pending legal proceedings, see discussion in Part I, Item 1, note 10 to the consolidated financial statements.

ITEM 1A.    RISK FACTORS

We face legal actions in connection with our various business activities, and current or future legal actions may damage our reputation, impair our product offerings, or result in material liabilities and losses.

We have been named, and from time to time will likely continue to be named, in various legal actions, including arbitrations, class or representative actions, actions or inquiries by state attorneys general and other regulators, and other litigation arising in connection with our various business activities, including relating to our various service and product offerings. For example, as previously reported, we are subject to litigation and have received and are responding to certain governmental inquiries relating to the IRS Free File program. These inquiries include requests for information and, in some cases, subpoenas from regulators and state attorneys general. On July 15,

30 Q2 FY2021 Form 10-Q | H&R Block, Inc.

2020, the New York State Department of Financial Services issued a press release and report on its investigation of certain tax preparers, including us, related to the IRS Free File program. We cannot predict whether this report or other inquiries could lead to further inquiries, further litigation, fines, injunctions or other regulatory or legislative actions or impacts on our brand, reputation and business. See discussion in Part I, Item 1, note 10 to the consolidated financial statements, and Item 8, note 13 to the consolidated financial statements in our Annual Report on Form 10-K for the fiscal year ended April 30, 2020. We also grant our franchisees a limited license to use our registered trademarks and, accordingly, there is risk that one or more of the franchisees may be alleged to be controlled by us. Third parties, regulators or courts may seek to hold us responsible for the actions or failures to act by our franchisees. Adverse outcomes related to legal actions could result in substantial damages and could cause our earnings to decline. Negative public opinion could also result from our or our franchisees’ actual or alleged conduct in such claims, possibly damaging our reputation, which, in turn, could adversely affect our business prospects and cause the market price of our securities to decline.

Except as indicated above, there have been no material changes in our risk factors from those reported at April 30, 2020 in our Annual Report on Form 10-K.

ITEM 2.    UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

A summary of our purchases of H&R Block common stock during the second quarter of fiscal year 2021 is as follows:

(in 000s, except per share amounts)
	Total Number of Shares Purchased (1)	Average Price Paid per Share		Total Number of Shares Purchased as Part of Publicly Announced Plans  or Programs (2)	Maximum Dollar Value of Shares that May Yet Be Purchased Under the Plans  or Programs (2)
August 1 - August 31	2	$	14.62	—	$	751,837
September 1 - September 30	5,959	$	14.83	5,957	$	663,468
October 1 - October 31	3,533	$	17.46	3,531	$	601,837
	9,494	$	15.81	9,488

(1)We purchased approximately 6 thousand shares in connection with funding employee income tax withholding obligations arising upon the lapse of restrictions on restricted share units.

(2)In September 2015, we announced that our Board of Directors approved a $3.5 billion share repurchase program, effective through June 2019. In June 2019, our Board of Directors extended the share repurchase program through June 2022.

ITEM 3.    DEFAULTS UPON SENIOR SECURITIES

None.

ITEM 4.    MINE SAFETY DISCLOSURES

Not applicable.

ITEM 5.    OTHER INFORMATION

None.

H&R Block, Inc. | Q2 FY2021 Form 10-Q 31

ITEM 6.     EXHIBITS

The following exhibits are numbered in accordance with the Exhibit Table of Item 601 of Regulation S-K:

31.1    Certification by Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.2    Certification by Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1    Certification by Chief Executive Officer pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.

32.2    Certification by Chief Financial Officer pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.

101.INS    Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document

101.SCH    Inline XBRL Taxonomy Extension Schema

101.CAL    Inline XBRL Extension Calculation Linkbase

101.LAB    Inline XBRL Taxonomy Extension Label Linkbase

101.PRE    Inline XBRL Taxonomy Extension Presentation Linkbase

101.DEF    Inline XBRL Taxonomy Extension Definition Linkbase

104    Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)

32 Q1 FY2021 Form 10-Q | H&R Block, Inc.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

H&R BLOCK, INC.

/s/ Jeffrey J. Jones II

Jeffrey J. Jones II

President and Chief Executive Officer

December 8, 2020

/s/ Tony G. Bowen

Tony G. Bowen

Chief Financial Officer

December 8, 2020

/s/ Kellie J. Logerwell

Kellie J. Logerwell

Chief Accounting Officer

December 8, 2020

H&R Block, Inc. | Q1 FY2021 Form 10-Q 33

EX-31.1

Exhibit 31.1

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Jeffrey J. Jones II, Chief Executive Officer, certify that:

1. I have reviewed this quarterly report on Form 10-Q of H&R Block, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date:	December 8, 2020	/s/ Jeffrey J. Jones II
		Jeffrey J. Jones II
		Chief Executive Officer H&R Block, Inc.

EX-31.2

Exhibit 31.2

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Tony G. Bowen, Chief Financial Officer, certify that:

1. I have reviewed this quarterly report on Form 10-Q of H&R Block, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date:	December 8, 2020	/s/ Tony G. Bowen
		Tony G. Bowen
		Chief Financial Officer H&R Block, Inc.

EX-32.1

Exhibit 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

    In connection with the quarterly report of H&R Block, Inc. (the “Company”) on Form 10‑Q for the fiscal quarter ending October 31, 2020 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Jeffrey J. Jones II, Chief Executive Officer of the Company, certify pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

(1)The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2)The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/s/ Jeffrey J. Jones II

Jeffrey J. Jones II
Chief Executive Officer
H&R Block, Inc.

December 8, 2020

EX-32.2

Exhibit 32.2

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

    In connection with the quarterly report of H&R Block, Inc. (the “Company”) on Form 10‑Q for the fiscal quarter ending October 31, 2020 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Tony G. Bowen, Chief Financial Officer of the Company, certify pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

(1)The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2)The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/s/ Tony G. Bowen

Tony G. Bowen
Chief Financial Officer
H&R Block, Inc.

December 8, 2020

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Entity Incorporation, State or Country Code	MO
Entity Tax Identification Number	44-0607856
Entity Address, Address Line One	One H&R Block Way
Entity Address, City or Town	Kansas City
Entity Address, State or Province	MO
Entity Address, Postal Zip Code	64105
City Area Code	816
Local Phone Number	854-3000
Title of 12(b) Security	Common Stock, without par value
Trading Symbol	HRB
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		183,418,345
Amendment Flag	false
Document Fiscal Year Focus	2021
Document Fiscal Period Focus	Q2
Entity Central Index Key	0000012659
Current Fiscal Year End Date	--04-30

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CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
REVENUES:
Total revenues	$ 176,550	$ 160,801	$ 777,580	$ 311,163
OPERATING EXPENSES:
Costs of revenues	245,055	253,206	560,091	482,598
Selling, general and administrative	136,842	150,334	269,880	266,470
Total operating expenses	381,897	403,540	829,971	749,068
Other income (expense), net	(819)	2,739	2,392	11,862
Interest expense on borrowings	(30,861)	(21,306)	(62,986)	(42,377)
Loss from continuing operations before income taxes (benefit)	(237,027)	(261,306)	(112,985)	(468,420)
Income taxes (benefit)	(14,547)	(77,752)	15,939	(139,142)
Net loss from continuing operations	(222,480)	(183,554)	(128,924)	(329,278)
Net loss from discontinued operations, net of tax benefits of $1,363, $1,327, $2,048 and $2,685	(1,246)	(4,445)	(3,543)	(8,968)
Net Loss	$ (223,726)	$ (187,999)	$ (132,467)	$ (338,246)
BASIC AND DILUTED LOSS PER SHARE:
Continuing operations (in usd per share)	$ (1.17)	$ (0.93)	$ (0.68)	$ (1.65)
Discontinued operations (in usd per share)	(0.01)	(0.02)	(0.02)	(0.04)
Consolidated (in usd per share)	(1.18)	(0.95)	(0.70)	(1.69)
Dividends declared per share (in usd per share)	$ 0.26	$ 0.26	$ 0.52	$ 0.52
COMPREHENSIVE LOSS:
Net loss	$ (223,726)	$ (187,999)	$ (132,467)	$ (338,246)
Change in foreign currency translation adjustments	2,330	919	19,869	(1,401)
Other comprehensive income (loss)	2,330	919	19,869	(1,401)
Comprehensive loss	(221,396)	(187,080)	(112,598)	(339,647)
Service revenues
REVENUES:
Total revenues	160,962	139,648	711,913	271,807
Royalty, product and other revenues
REVENUES:
Total revenues	$ 15,588	$ 21,153	$ 65,667	$ 39,356

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CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS (Parenthetical) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Income Statement [Abstract]
Net loss from discontinued operations, tax	$ 1,363	$ 1,327	$ 2,048	$ 2,685

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CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Oct. 31, 2020	Apr. 30, 2020	Oct. 31, 2019
ASSETS
Cash and cash equivalents	$ 208,956	$ 2,661,914	$ 245,312
Cash and cash equivalents - restricted	178,368	211,106	176,332
Receivables, less allowance for credit losses of $66,808, $65,815 and $64,648	71,253	133,197	74,710
Prepaid expenses and other current assets	134,336	80,519	105,058
Total current assets	592,913	3,086,736	601,412
Property and equipment, at cost, less accumulated depreciation and amortization of $832,080, $784,535 and $796,192	164,742	184,367	206,216
Operating lease right of use asset	445,727	494,788	475,969
Intangible assets, net	390,371	414,976	425,377
Goodwill	727,483	712,138	815,331
Deferred tax assets and income taxes receivable	172,842	151,195	145,807
Other noncurrent assets	62,351	67,847	86,629
Total assets	2,556,429	5,112,047	2,756,741
LIABILITIES:
Accounts payable and accrued expenses	108,805	203,103	111,439
Accrued salaries, wages and payroll taxes	62,122	116,375	57,602
Accrued income taxes and reserves for uncertain tax positions	8,662	209,816	106,125
Current portion of long-term debt	0	649,384	648,651
Operating lease liabilities	191,114	195,537	162,897
Deferred revenue and other current liabilities	181,900	201,401	177,243
Total current liabilities	552,603	1,575,616	1,263,957
Long-term debt and line of credit borrowings	1,559,093	2,845,873	980,299
Deferred tax liabilities and reserves for uncertain tax positions	353,751	182,441	180,362
Operating lease liabilities	268,312	312,566	326,691
Deferred revenue and other noncurrent liabilities	102,636	124,510	81,179
Total liabilities	2,836,395	5,041,006	2,832,488
COMMITMENTS AND CONTINGENCIES
STOCKHOLDERS' EQUITY:
Common stock, no par, stated value $.01 per share, 800,000,000 shares authorized, shares issued of 218,719,439, 231,024,069 and 228,206,684	2,187	2,282	2,310
Additional paid-in capital	773,691	775,387	765,220
Accumulated other comprehensive loss	(31,707)	(51,576)	(21,817)
Retained earnings (deficit)	(335,617)	42,965	(122,535)
Less treasury shares, at cost, of 35,301,097, 35,778,404 and 35,731,376	(688,520)	(698,017)	(698,925)
Total stockholders' equity (deficiency)	(279,966)	71,041	(75,747)
Total liabilities and stockholders' equity	$ 2,556,429	$ 5,112,047	$ 2,756,741

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CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Oct. 31, 2020	Apr. 30, 2020	Oct. 31, 2019
Statement of Financial Position [Abstract]
Allowance for doubtful accounts	$ 66,808	$ 64,648	$ 65,815
Accumulated depreciation and amortization	$ 832,080	$ 796,192	$ 784,535
Common stock, stated value per share (in usd per share)	$ 0.01	$ 0.01	$ 0.01
Common stock, shares authorized (in shares)	800,000,000	800,000,000	800,000,000
Common stock, shares issued (in shares)	218,719,439	228,206,684	231,024,069
Treasury stock, shares (in shares)	35,301,097	35,731,376	35,778,404

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CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	6 Months Ended
	Oct. 31, 2020	Oct. 31, 2019
CASH FLOWS FROM OPERATING ACTIVITIES:
Net loss	$ (132,467)	$ (338,246)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization	77,307	81,262
Provision	4,578	1,890
Deferred taxes	7,855	12,595
Stock-based compensation	14,935	16,094
Changes in assets and liabilities, net of acquisitions:
Receivables	51,584	71,859
Prepaid expenses, other current and noncurrent assets	(16,271)	13,889
Accounts payable, accrued expenses, salaries, wages and payroll taxes	(141,905)	(267,257)
Deferred revenue, other current and noncurrent liabilities	(41,855)	(74,996)
Income tax receivables, accrued income taxes and income tax reserves	(87,333)	(206,278)
Other, net	833	(4,128)
Net cash used in operating activities	(262,739)	(693,316)
CASH FLOWS FROM INVESTING ACTIVITIES:
Capital expenditures	(26,584)	(42,854)
Payments made for business acquisitions, net of cash acquired	(3,674)	(416,925)
Franchise loans funded	(11,922)	(16,021)
Payments from franchisees	18,321	7,902
Other, net	427	50,839
Net cash used in investing activities	(23,432)	(417,059)
CASH FLOWS FROM FINANCING ACTIVITIES:
Repayments of line of credit borrowings	(2,000,000)	0
Proceeds from line of credit borrowings	70,000	135,000
Repayments of long-term debt	(650,000)	0
Proceeds from issuance of long-term debt	647,965	0
Dividends paid	(100,198)	(104,063)
Repurchase of common stock, including shares surrendered	(153,154)	(190,369)
Proceeds from exercise of stock options	1,133	1,215
Other, net	(21,691)	(18,544)
Net cash used in financing activities	(2,205,945)	(176,761)
Effects of exchange rate changes on cash	6,420	1,053
Net decrease in cash and cash equivalents, including restricted balances	(2,485,696)	(1,286,083)
Cash, cash equivalents and restricted cash, beginning of period	2,873,020	1,707,727
Cash, cash equivalents and restricted cash, end of period	387,324	421,644
SUPPLEMENTARY CASH FLOW DATA:
Income taxes paid, net of refunds received	94,066	54,109
Interest paid on borrowings	61,183	39,952
Accrued additions to property and equipment	3,092	3,409
New operating right of use assets and related lease liabilities	$ 71,537	$ 204,962

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CONSOLIDATED STATEMENT OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands		Total	Common Stock	Additional Paid-in Capital	Accumulated Other Comprehensive Income (Loss)	Retained Earnings (Deficit)	Treasury Stock
Beginning Balances, (in shares) at Apr. 30, 2019			238,337,000				36,377,000
Beginning Balances, Value at Apr. 30, 2019		$ 541,527	$ 2,383	$ 767,636	$ (20,416)	$ 499,386	$ (707,462)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss		(150,247)				(150,247)
Other comprehensive income (loss)		(2,320)			(2,320)
Stock-based compensation		6,557		6,557
Stock-based awards exercised or vested		1,056		(13,789)		(2,786)	$ 17,631
Stock-based awards exercised or vested (in shares)							906,000
Acquisition of treasury shares (in shares)	[1]						(314,000)
Acquisition of treasury shares(1)	[1]	(9,185)					$ (9,185)
Repurchase and retirement of common shares (in shares)			(1,593,000)
Repurchase and retirement of common shares		(44,072)	$ (16)	(955)		(43,101)
Cash dividends declared - $0.26 per share		(52,512)				(52,512)
Ending Balances, (in shares) at Jul. 31, 2019			236,744,000				35,785,000
Ending Balances, Value at Jul. 31, 2019		290,804	$ 2,367	759,449	(22,736)	250,740	$ (699,016)
Beginning Balances, (in shares) at Apr. 30, 2019			238,337,000				36,377,000
Beginning Balances, Value at Apr. 30, 2019		541,527	$ 2,383	767,636	(20,416)	499,386	$ (707,462)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss		(338,246)
Ending Balances, (in shares) at Oct. 31, 2019			231,024,000				35,778,000
Ending Balances, Value at Oct. 31, 2019		(75,747)	$ 2,310	765,220	(21,817)	(122,535)	$ (698,925)
Beginning Balances, (in shares) at Jul. 31, 2019			236,744,000				35,785,000
Beginning Balances, Value at Jul. 31, 2019		290,804	$ 2,367	759,449	(22,736)	250,740	$ (699,016)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss		(187,999)				(187,999)
Other comprehensive income (loss)		919			919
Stock-based compensation		9,331		9,331
Stock-based awards exercised or vested		(139)		(127)		(276)	$ 264
Stock-based awards exercised or vested (in shares)							13,000
Acquisition of treasury shares (in shares)	[1]						(6,000)
Acquisition of treasury shares(1)	[1]	(173)					$ (173)
Repurchase and retirement of common shares (in shares)			(5,720,000)
Repurchase and retirement of common shares		(136,939)	$ (57)	(3,433)		(133,449)
Cash dividends declared - $0.26 per share		(51,551)				(51,551)
Ending Balances, (in shares) at Oct. 31, 2019			231,024,000				35,778,000
Ending Balances, Value at Oct. 31, 2019		(75,747)	$ 2,310	765,220	(21,817)	(122,535)	$ (698,925)
Beginning Balances, (in shares) at Apr. 30, 2020			228,207,000				35,731,000
Beginning Balances, Value at Apr. 30, 2020		71,041	$ 2,282	775,387	(51,576)	42,965	$ (698,017)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss		91,259				91,259
Other comprehensive income (loss)		17,539			17,539
Stock-based compensation		7,422		7,422
Stock-based awards exercised or vested		973		(10,027)		(1,247)	$ 12,247
Stock-based awards exercised or vested (in shares)							627,000
Acquisition of treasury shares (in shares)	[1]						(204,000)
Acquisition of treasury shares(1)	[1]	(2,913)					$ (2,913)
Cash dividends declared - $0.26 per share		(50,044)				(50,044)
Ending Balances, (in shares) at Jul. 31, 2020			228,207,000				35,308,000
Ending Balances, Value at Jul. 31, 2020		135,277	$ 2,282	772,782	(34,037)	82,933	$ (688,683)
Beginning Balances, (in shares) at Apr. 30, 2020			228,207,000				35,731,000
Beginning Balances, Value at Apr. 30, 2020		71,041	$ 2,282	775,387	(51,576)	42,965	$ (698,017)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss		(132,467)
Ending Balances, (in shares) at Oct. 31, 2020			218,719,000				35,301,000
Ending Balances, Value at Oct. 31, 2020		(279,966)	$ 2,187	773,691	(31,707)	(335,617)	$ (688,520)
Beginning Balances, (in shares) at Jul. 31, 2020			228,207,000				35,308,000
Beginning Balances, Value at Jul. 31, 2020		135,277	$ 2,282	772,782	(34,037)	82,933	$ (688,683)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss		(223,726)				(223,726)
Other comprehensive income (loss)		2,330			2,330
Stock-based compensation		6,768		6,768
Stock-based awards exercised or vested		(220)		(262)		(220)	$ 262
Stock-based awards exercised or vested (in shares)							13,000
Acquisition of treasury shares (in shares)	[1]						(6,000)
Acquisition of treasury shares(1)	[1]	(99)					$ (99)
Repurchase and retirement of common shares (in shares)			(9,488,000)
Repurchase and retirement of common shares		(150,142)	$ (95)	(5,597)		(144,450)
Cash dividends declared - $0.26 per share		(50,154)				(50,154)
Ending Balances, (in shares) at Oct. 31, 2020			218,719,000				35,301,000
Ending Balances, Value at Oct. 31, 2020		$ (279,966)	$ 2,187	$ 773,691	$ (31,707)	$ (335,617)	$ (688,520)

[1] (1)    Represents shares swapped or surrendered to us in connection with the vesting or exercise of stock-based awards.

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CONSOLIDATED STATEMENT OF STOCKHOLDERS' EQUITY (Parenthetical) - $ / shares	3 Months Ended				6 Months Ended
	Oct. 31, 2020	Jul. 31, 2020	Oct. 31, 2019	Jul. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Statement of Stockholders' Equity [Abstract]
Cash dividends declared per share (in usd per share)	$ 0.26	$ 0.26	$ 0.26	$ 0.26	$ 0.52	$ 0.52

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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

6 Months Ended

Oct. 31, 2020

Accounting Policies [Abstract]

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

NOTE 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

BASIS OF PRESENTATION – The consolidated balance sheets as of October 31, 2020 and 2019, the consolidated statements of operations and comprehensive loss for the three and six months ended October 31, 2020 and 2019, the consolidated statements of cash flows for the six months ended October 31, 2020 and 2019, and the consolidated statements of stockholders' equity for the three and six months ended October 31, 2020 and 2019 have been prepared by the Company, without audit. In the opinion of management, all adjustments, which include only normal recurring adjustments, necessary to present fairly the financial position, results of operations, and cash flows as of October 31, 2020 and 2019 and for all periods presented, have been made.

"H&R Block," "the Company," "we," "our," and "us" are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context.

Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States (GAAP) have been condensed or omitted. These consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our April 30, 2020 Annual Report to Shareholders on Form 10-K. All amounts presented herein as of April 30, 2020 or for the year then ended are derived from our Annual Report on Form 10-K.

MANAGEMENT ESTIMATES – The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. Significant estimates, assumptions and judgments are applied in the evaluation of contingent losses arising from our discontinued mortgage business, contingent losses associated with pending claims and litigation, reserves for uncertain tax positions, fair value of reporting units, and related matters. Estimates have been prepared based on the best information available as of each balance sheet date. As such, actual results could differ materially from those estimates.

SEASONALITY OF BUSINESS – Because the majority of our clients file their tax returns during the period from February through April in a typical year, a substantial majority of our revenues from income tax return preparation and related services and products are earned during this period. As a result, we generally operate at a loss through the first three quarters of our fiscal year. As a result of the COVID-19 pandemic, on March 21, 2020, the federal tax filing deadline in the United States (U.S.) for individual 2019 tax returns was extended from April 15, 2020 to July 15, 2020. Substantially all U.S. states with an April 15 individual state income tax filing requirement extended their respective deadlines. In Canada, the deadline for individuals to file was extended to June 1, 2020. These extensions impacted the typical seasonality of our business and the comparability of our financial results. Consequently, a portion of revenues and expenses that would have normally been recognized in our fourth quarter of fiscal year 2020 shifted to the first two quarters of fiscal year 2021. Results for interim periods are not indicative of results to be expected for the full fiscal year.

DISCONTINUED OPERATIONS – Our discontinued operations include the results of operations of Sand Canyon Corporation, previously known as Option One Mortgage Corporation (including its subsidiaries, collectively, SCC), which exited its mortgage business in fiscal year 2008. See note 10 for additional information on litigation, claims, and other loss contingencies related to our discontinued operations.

NEW ACCOUNTING PRONOUNCEMENTS – 

Current Expected Credit Losses. In June 2016, the Financial Accounting Standards Board issued Accounting Standards Update No. 2016-13 (ASU 2016-13), "Measurement of Credit Losses on Financial Instruments," which replaces the existing incurred credit loss model for an expected credit loss model. We adopted ASU 2016-13 as of May 1, 2020, which did not have a material impact on our consolidated financial statements.

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REVENUE RECOGNITION

6 Months Ended

Oct. 31, 2020

Revenue from Contract with Customer [Abstract]

REVENUE RECOGNITION

NOTE 2: REVENUE RECOGNITION

The majority of our revenues are from our U.S. Tax Services business. The following table disaggregates our U.S. Tax Services revenues by major service line, with revenues from our international tax services businesses and from Wave included as separate lines:

							(in 000s)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
Revenues:
U.S. assisted tax preparation	$	48,922	$	41,226	$	386,650	$	74,218
U.S. royalties	7,576		7,820		43,525		14,679
U.S. DIY tax preparation	5,055		4,541		72,650		7,951
International	48,858		44,926		116,676		85,507
Refund Transfers	1,192		791		11,745		2,300
Emerald Card®	9,795		8,616		26,850		22,471
Peace of Mind® Extended Service Plan	24,775		25,660		56,770		58,497
Tax Identity Shield®	4,835		4,648		14,202		9,170
Interest and fee income on Emerald AdvanceTM	501		485		1,164		1,039
Wave	14,327		10,902		26,394		14,527
Other	10,714		11,186		20,954		20,804
Total revenues	$	176,550	$	160,801	$	777,580	$	311,163

Changes in the balances of deferred revenue and wages for our Peace of Mind® Extended Service Plan (POM) are as follows:

							(in 000s)
POM	Deferred Revenue				Deferred Wages
Six months ended October 31,	2020		2019		2020		2019
Balance, beginning of the period	$	183,685	$	212,511	$	21,618	$	27,306
Amounts deferred	20,954		4,222		139		29
Amounts recognized on previous deferrals	(66,088)		(68,088)		(7,541)		(9,430)
Balance, end of the period	$	138,551	$	148,645	$	14,216	$	17,905

As of October 31, 2020, deferred revenue related to POM was $138.6 million. We expect that $96.7 million will be recognized over the next twelve months, while the remaining balance will be recognized over the following sixty months.

As of October 31, 2020 and 2019, Tax Identity Shield® (TIS) deferred revenue was $20.3 million and $21.0 million, respectively. Deferred revenue related to TIS was $30.8 million and $29.7 million at April 30, 2020 and 2019, respectively. All deferred revenue related to TIS will be recognized within the next six months.

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EARNINGS (LOSS) PER SHARE AND STOCKHOLDERS' EQUITY

6 Months Ended

Oct. 31, 2020

Earnings Per Share [Abstract]

EARNINGS (LOSS) PER SHARE AND STOCKHOLDERS' EQUITY

NOTE 3: EARNINGS (LOSS) PER SHARE AND STOCKHOLDERS' EQUITY

EARNINGS (LOSS) PER SHARE – Basic and diluted earnings (loss) per share is computed using the two-class method. The two-class method is an earnings allocation formula that determines net income per share for each class of common stock and participating security according to dividends declared and participation rights in undistributed earnings. Per share amounts are computed by dividing net income or loss from continuing operations attributable to common shareholders by the weighted average shares outstanding during each period. The dilutive effect of potential common shares is included in diluted earnings per share except in those periods with a loss from continuing operations. Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase 5.1 million shares for the three and six months ended October 31, 2020 and 3.7 million shares for the three and six months ended October 31, 2019, as the effect would be antidilutive due to the net loss from continuing operations during those periods.

The computations of basic and diluted loss per share from continuing operations are as follows:

(in 000s, except per share amounts)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
Net loss from continuing operations attributable to shareholders	$	(222,480)	$	(183,554)	$	(128,924)	$	(329,278)
Amounts allocated to participating securities	(207)		(150)		(381)		(299)
Net loss from continuing operations attributable to common shareholders	$	(222,687)	$	(183,704)	$	(129,305)	$	(329,577)
Basic weighted average common shares	189,607		198,079		191,103		200,058
Potential dilutive shares	—		—		—		—
Dilutive weighted average common shares	189,607		198,079		191,103		200,058
Loss per share from continuing operations attributable to common shareholders:
Basic	$	(1.17)	$	(0.93)	$	(0.68)	$	(1.65)
Diluted	(1.17)		(0.93)		(0.68)		(1.65)

The weighted average shares outstanding for the three and six months ended October 31, 2020 decreased to 189.6 million and 191.1 million, respectively, from 198.1 million and 200.1 million, respectively, for the three and six months ended October 31, 2019. The decrease is due to share repurchases completed in the current and prior fiscal years.

STOCK-BASED COMPENSATION – During the six months ended October 31, 2020, we granted awards equivalent to 2.1 million shares under our stock-based compensation plans, consisting primarily of nonvested units. Stock-based compensation expense of our continuing operations totaled $7.3 million and $14.9 million for the three and six months ended October 31, 2020, respectively, and $9.4 million and $16.1 million for the three and six months ended October 31, 2019, respectively. As of October 31, 2020, unrecognized compensation cost for nonvested shares and units totaled $47.3 million.

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RECEIVABLES

6 Months Ended

Oct. 31, 2020

Accounts, Notes, Loans and Financing Receivable, Unclassified [Abstract]

RECEIVABLES

NOTE 4: RECEIVABLES

Receivables, net of their related allowance, consist of the following:

(in 000s)
As of	October 31, 2020				October 31, 2019				April 30, 2020
	Short-term		Long-term		Short-term		Long-term		Short-term		Long-term
Loans to franchisees	$	15,147	$	36,446	$	23,554	$	43,322	$	25,397	$	31,329
Receivables for U.S. assisted and DIY tax preparation and related fees	22,883		3,111		18,531		3,716		47,030		3,112
H&R Block Instant RefundTM receivables	531		1,451		530		695		15,031		1,325
H&R Block Emerald Advance® lines of credit	8,699		9,302		8,073		9,201		10,001		14,081
Software receivables from retailers	1,532		—		970		—		7,341		—
Royalties and other receivables from franchisees	5,964		—		8,094		147		9,861		42
Wave payment processing receivables	2,695		—		3,041		—		3,200		—
Other	13,802		1,481		11,917		2,165		15,336		1,828
Total	$	71,253	$	51,791	$	74,710	$	59,246	$	133,197	$	51,717

Balances presented above as short-term are included in receivables, while the long-term portions are included in other noncurrent assets in the consolidated balance sheets.

LOANS TO FRANCHISEES – Franchisee loan balances consist of term loans made primarily to finance the purchase of franchises and revolving lines of credit primarily for the purpose of funding working capital needs. As of October 31, 2020 and 2019 loans with a principal balance of $1.7 million and $0.2 million, respectively, were more than 90 days past due. We had no loans to franchisees on non-accrual status.

H&R BLOCK INSTANT REFUNDTM PROGRAM – H&R Block Instant RefundTM amounts are generally received from the Canada Revenue Agency (CRA) within 60 days of filing the client's return, with the remaining balance collectible from the client.

We review the credit quality of our Instant Refund receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Current balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, by year of origination, as of October 31, 2020 are as follows:

			(in 000s)
Year of Origination	Balance		Non-Accrual
2020	$	4,116	$	2,572
2019 and prior	209		209
	4,325		$	2,781
Allowance	(2,343)
Net balance	$	1,982

H&R BLOCK EMERALD ADVANCE® LINES OF CREDIT – We review the credit quality of our purchased participation interests in Emerald AdvanceTM (EA) receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, as of October 31, 2020, by year of origination, are as follows:

(in 000s)
Year of origination:	Balance		Non-Accrual
2020	$	27,565	$	27,565
2019 and prior	4,572		4,572
Revolving loans	15,189		13,822
	47,326		$	45,959
Allowance	(29,325)
Net balance	$	18,001

ALLOWANCE FOR CREDIT LOSSES – Activity in the allowance for credit losses for our EA and all other short-term and long-term receivables for the six months ended October 31, 2020 and 2019 is as follows:

(in 000s)
	EAs		All Other		Total
Balances as of May 1, 2020	$	32,034	$	50,446	$	82,480
Provision	(2,709)		7,287		4,578
Charge-offs, recoveries and other	—		(4,382)		(4,382)
Balances as of October 31, 2020	$	29,325	$	53,351	$	82,676
Balances as of May 1, 2019	$	27,535	$	53,938	$	81,473
Provision	—		1,890		1,890
Charge-offs, recoveries and other	—		(1,217)		(1,217)
Balances as of October 31, 2019	$	27,535	$	54,611	$	82,146

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GOODWILL AND INTANGIBLE ASSETS

6 Months Ended

Oct. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

GOODWILL AND INTANGIBLE ASSETS

NOTE 5: GOODWILL AND INTANGIBLE ASSETS

Changes in the carrying amount of goodwill for the six months ended October 31, 2020 and 2019 are as follows:

(in 000s)
	Goodwill		Accumulated Impairment Losses		Net
Balances as of May 1, 2020	$	850,435	$	(138,297)	$	712,138
Acquisitions	2,214		—		2,214
Disposals and foreign currency changes, net	13,131		—		13,131
Impairments	—		—		—
Balances as of October 31, 2020	$	865,780	$	(138,297)	$	727,483
Balances as of May 1, 2019	$	552,234	$	(32,297)	$	519,937
Acquisition of Wave (1)	289,492		—		289,492
Other acquisitions	8,491		—		8,491
Disposals and foreign currency changes, net	(2,589)		—		(2,589)
Impairments	—		—		—
Balances as of October 31, 2019	$	847,628	$	(32,297)	$	815,331

(1)     At October 31, 2019, the fair value of the acquired goodwill related to our acquisition of Wave was provisional pending the final purchase price allocation.

We test goodwill for impairment annually in our fourth quarter, or more frequently if events occur or circumstances change which would, more likely than not, reduce the fair value of a reporting unit below its carrying value.

Components of intangible assets are as follows:

(in 000s)
	Gross Carrying Amount		Accumulated Amortization		Net
As of October 31, 2020:
Reacquired franchise rights	$	367,151	$	(169,613)	$	197,538
Customer relationships	311,291		(237,906)		73,385
Internally-developed software	164,610		(118,216)		46,394
Noncompete agreements	40,894		(34,436)		6,458
Franchise agreements	19,201		(15,254)		3,947
Purchased technology	122,700		(65,078)		57,622
Trade name	5,800		(773)		5,027
	$	1,031,647	$	(641,276)	$	390,371
As of October 31, 2019:
Reacquired franchise rights	$	355,116	$	(147,313)	$	207,803
Customer relationships	299,245		(211,681)		87,564
Internally-developed software	149,644		(113,863)		35,781
Noncompete agreements	40,636		(32,620)		8,016
Franchise agreements	19,201		(13,974)		5,227
Purchased technology	122,700		(49,503)		73,197
Trade name	5,800		(192)		5,608
Acquired assets pending final allocation (1)	2,181		—		2,181
	$	994,523	$	(569,146)	$	425,377
As of April 30, 2020:
Reacquired franchise rights	$	365,062	$	(159,754)	$	205,308
Customer relationships	314,191		(227,445)		86,746
Internally-developed software	154,083		(113,698)		40,385
Noncompete agreements	41,072		(33,639)		7,433
Franchise agreements	19,201		(14,614)		4,587
Purchased technology	122,700		(57,548)		65,152
Trade name	5,800		(483)		5,317
Acquired assets pending final allocation (1)	48		—		48
	$	1,022,157	$	(607,181)	$	414,976

(1)    Represents franchisee and competitor business acquisitions for which final purchase price allocations have not yet been determined.

We made payments to acquire businesses totaling $3.7 million and $416.9 million during the six months ended October 31, 2020 and 2019, respectively. The six months ended October 31, 2019 included the acquisition of Wave. The amounts and weighted-average lives of intangible assets acquired during the six months ended October 31, 2020, including amounts capitalized and placed in service related to internally-developed software, are as follows:

(dollars in 000s)
	Amount		Weighted-Average life (in years)
Capitalized software	$	19	3
Customer relationships	3,011		5
Reacquired franchise rights	3,182		6
Noncompete agreements	94		5
Total	$	6,306	5

Amortization of intangible assets for the three and six months ended October 31, 2020 was $19.5 million and $40.4 million, respectively, compared to $21.6 million and $39.8 million for the three and six months ended October 31, 2019, respectively. Estimated amortization of intangible assets for fiscal years 2021, 2022, 2023, 2024 and 2025 is $76.5 million, $60.9 million, $43.3 million, $32.2 million and $19.0 million, respectively.

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LONG-TERM DEBT

6 Months Ended

Oct. 31, 2020

Debt Disclosure [Abstract]

LONG-TERM DEBT

NOTE 6: LONG-TERM DEBT

The components of long-term debt are as follows:

					(in 000s)
As of	October 31, 2020		October 31, 2019		April 30, 2020
Senior Notes, 4.125%, due October 2020	$	—	$	650,000	$	650,000
Senior Notes, 5.500%, due November 2022	500,000		500,000		500,000
Senior Notes, 5.250%, due October 2025	350,000		350,000		350,000
Senior Notes, 3.875%, due August 2030	650,000		—		—
Committed line of credit borrowings	70,000		135,000		2,000,000
Debt issuance costs and discounts	(10,907)		(6,050)		(4,743)
	1,559,093		1,628,950		3,495,257
Less: Current portion	—		(648,651)		(649,384)
	$	1,559,093	$	980,299	$	2,845,873

On August 7, 2020, we issued $650.0 million of 3.875% Senior Notes due August 15, 2030 (2030 Senior Notes). The 2030 Senior Notes are not redeemable by the bondholders prior to maturity, although we have the right to redeem some or all of these notes at any time, at specified redemption prices. The proceeds of the 2030 Senior Notes were used to repay $650 million Senior Notes that matured on October 1, 2020.

UNSECURED COMMITTED LINE OF CREDIT – Our unsecured committed line of credit (CLOC) provides for an unsecured senior revolving credit facility in the aggregate principal amount of $2.0 billion, which includes a $200.0 million sublimit for swingline loans and a $50.0 million sublimit for standby letters of credit. We may request increases in the aggregate principal amount of the revolving credit facility of up to $500.0 million, subject to obtaining commitments from lenders and meeting certain other conditions. The CLOC will mature on September 21, 2023, unless extended pursuant to the terms of the CLOC, at which time all outstanding amounts thereunder will be due and payable. Our CLOC includes an annual facility fee, which will vary depending on our then current credit ratings.

The CLOC is subject to various conditions, triggers, events or occurrences that could result in earlier termination and contains customary representations, warranties, covenants and events of default, including, without limitation: (1) a covenant requiring the Company to maintain a debt-to-EBITDA ratio calculated on a consolidated basis of no greater than (a) 3.50 to 1.00 as of the last day of each fiscal quarter ending on April 30, July 31, and October 31 of each year and (b) 4.50 to 1.00 as of the last day of each fiscal quarter ending on January 31 of each year; (2) a covenant requiring us to maintain an interest coverage ratio (EBITDA-to-interest expense) calculated on a consolidated basis of not less than 2.50 to 1.00 as of the last date of any fiscal quarter; and (3) covenants restricting our ability to incur certain additional debt, incur liens, merge or consolidate with other companies, sell or dispose of assets (including equity interests), liquidate or dissolve, engage in certain transactions with affiliates or enter into certain restrictive agreements. The CLOC includes provisions for an equity cure which could potentially allow us to independently cure certain defaults. Proceeds under the CLOC may be used for working capital needs or for other general corporate purposes. We were in compliance with these requirements as of October 31, 2020.

In September 2020, we utilized our cash on hand to repay the outstanding $2.0 billion balance on our CLOC. In October 2020, we began drawing on our CLOC in order to meet our seasonal liquidity needs. We had an outstanding balance of $70.0 million under the CLOC as of October 31, 2020, and amounts available to borrow were limited by the debt-to-EBITDA covenant to approximately $1.0 billion as of October 31, 2020.

The estimated fair value of our long-term debt, including the current portion of long-term debt, as of October 31, 2020 and 2019 and April 30, 2020 totaled $1.7 billion, $1.7 billion and $3.5 billion, respectively.

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INCOME TAXES

6 Months Ended

Oct. 31, 2020

Income Tax Disclosure [Abstract]

INCOME TAXES

NOTE 7: INCOME TAXES

We file a consolidated federal income tax return in the U.S. with the IRS and file tax returns in various state, local, and foreign jurisdictions. Tax returns are typically examined and either settled upon completion of the examination or through the appeals process. Our U.S. federal income tax returns for 2017 and later years remain open for examination. Our U.S. federal income tax returns for 2016 and all prior periods are currently closed. With respect to state and local jurisdictions and countries outside of the U.S., we are typically subject to examination for three to six years after the income tax returns have been filed. Although the outcome of tax audits is always uncertain, we believe that adequate amounts of tax, interest, and penalties have been provided for in the accompanying consolidated financial statements for any adjustments that might be incurred due to federal, state, local or foreign audits.

On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (the CARES Act) was signed into law. The CARES Act includes, among other items, modifications to net operating loss carryback periods, net interest deduction limitations, and technical corrections to tax depreciation methods for qualified improvement property. The CARES Act allows a five-year carryback of net operating losses generated between 2018 and 2021 to fully offset taxable income previously subject to a 35% statutory tax rate. As a result of the CARES Act and changes to our methods of accounting for items under the Internal Revenue Code, we anticipate generating a loss for tax purposes on our calendar 2020 tax return, plan to carry back the loss to two of the five preceding tax years, and obtain a refund of previously paid federal income taxes. For the quarter ended October 31, 2020, the net operating loss carryback has been factored into our annual effective tax rate which has reduced our effective tax rate and income taxes payable and increased our unrecognized tax benefits, income tax refund receivables, and deferred tax liabilities. We also expect that the net operating loss carryback will reopen our 2015 and 2016 tax returns to examination.

For the three months ended July 31, 2020, we reported income from continuing operations before income taxes of $124.0 million and income tax expense of $30.5 million, resulting in an effective tax rate of 24.6%. For the three months ended October 31, 2020, we reported loss from continuing operations before income taxes of $237.0 million and an income tax benefit of $14.5 million, resulting in an effective tax rate of 6.1%. The decreased effective tax rate for the current quarter reflects our expectation of a lower annual effective tax rate for the full fiscal year and $31.6 million of discrete tax expense recorded during the quarter, which is primarily related to applying the effects of the CARES Act and the anticipated taxable loss to our year-to-date results.

The decreased estimated annual effective tax rate for the fiscal year, including discrete items, causes a negative effective tax rate for the six months ended October 31, 2020, which resulted in income tax expense in a period of losses from continuing operations before income taxes. Our effective tax rate for continuing operations, including the effects of discrete tax items was (14.1)% and 29.7% for the six months ended October 31, 2020 and 2019, respectively. Discrete items decreased the effective tax rate for the six months ended October 31, 2020 by (28.5)% and increased the effective tax rate for the six months ended October 31, 2019 by 5.4%. A discrete income tax expense of $32.2 million was recorded in the six months ended October 31, 2020 compared to a discrete tax benefit of $25.2 million in the same period of the prior year. The discrete tax expense recorded in the current period primarily resulted from uncertain tax benefits related to the net operating loss carryback. The discrete tax benefit recorded in the prior year resulted primarily from favorable audit settlements, statutes of limitations releases and valuation allowance changes related to utilization of foreign losses. Due to the loss through the second quarter, a discrete tax benefit increases the tax rate while an item of discrete tax expense decreases the tax rate. The impact of discrete tax items combined with the seasonal nature of our business causes the effective tax rate through our second quarter to be significantly different than the rate for our full fiscal year.

Changes in unrecognized tax benefits for six months ended October 31, 2020 are as follows:

(in 000s)
Six months ended October 31, 2020	Amount
Balance, beginning of the period	$	168,062
Additions based on tax positions related to prior years	103,822
Reductions based on tax positions related to prior years	(8,180)
Reductions related to settlements with tax authorities	(17,632)
Expiration of statute of limitations	(3,819)
Balance, end of the period	$	242,253

We had gross unrecognized tax benefits of $242.3 million, $156.7 million and $168.1 million as of October 31, 2020 and 2019 and April 30, 2020, respectively. The gross unrecognized tax benefits increased $74.2 million and decreased $28.4 million during the six months ended October 31, 2020 and 2019, respectively. The increase in unrecognized tax benefits during the six months ending October 31, 2020 is primarily related to the net operating loss carryback. We believe it is reasonably possible that the balance of unrecognized tax benefits could decrease by approximately $70.0 million within the next twelve months. The anticipated decrease is due to the expiration of statutes of limitations and anticipated closure of various state matters currently under examination. For such matters where a change in the balance of unrecognized tax benefits is not yet deemed reasonably possible, no estimate has been included.

We had income tax receivables of $57.9 million, $36.7 million, and $28.5 million as of October 31, 2020, 2019, and April 30, 2020, respectively, and we had net deferred tax liabilities of $113.5 million, $35.0 million, and $22.0 million as of October 31, 2020, 2019, and April 30, 2020, respectively. Our income tax receivables and net deferred tax liability balances increased primarily as a result of changes we made to our methods of accounting for items under the Internal Revenue Code during the quarter, which also impacted the timing of our tax payments.

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OTHER INCOME AND OTHER EXPENSES

6 Months Ended

Oct. 31, 2020

Other Income and Expenses [Abstract]

OTHER INCOME AND OTHER EXPENSES

NOTE 8: OTHER INCOME AND OTHER EXPENSES

The following table shows the components of other income (expense), net:

(in 000s)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
Interest income	$	729	$	2,225	$	1,888	$	10,251
Foreign currency gains (losses), net	(337)		105		55		114
Other, net	(1,211)		409		449		1,497
	$	(819)	$	2,739	$	2,392	$	11,862

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COMMITMENTS AND CONTINGENCIES

6 Months Ended

Oct. 31, 2020

Commitments and Contingencies Disclosure [Abstract]

COMMITMENTS AND CONTINGENCIES

NOTE 9: COMMITMENTS AND CONTINGENCIES

All assisted tax returns, are covered by our 100% accuracy guarantee, whereby we will reimburse a client for penalties and interest attributable to an H&R Block error on a return. DIY tax returns are covered by our 100% accuracy guarantee, whereby we will reimburse a client up to a maximum of $10,000 if our software makes an arithmetic error that results in payment of penalties and/or interest to the IRS that a client would otherwise not have been required to pay. Our liability related to estimated losses under the 100% accuracy guarantee was $9.7 million, $7.6 million and $9.4 million as of October 31, 2020 and 2019 and April 30, 2020, respectively. The short-term and long-term portions of this liability are included in deferred revenue and other liabilities in the consolidated balance sheets.

Liabilities related to acquisitions for (1) estimated contingent consideration based on expected financial performance of the acquired business and economic conditions at the time of acquisition and (2) estimated accrued compensation related to continued employment of key employees were $16.3 million, $5.8 million and $14.2 million as of October 31, 2020 and 2019 and April 30, 2020, respectively, with amounts recorded in deferred

revenue and other liabilities. Should actual results differ from our estimates, future payments made will differ from the above estimate and any differences will be recorded in results from continuing operations.

We have contractual commitments to fund certain franchises with approved revolving lines of credit. Our total obligation under these lines of credit was $17.7 million at October 31, 2020, and net of amounts drawn and outstanding, our remaining commitment to fund totaled $12.2 million.

Both the U.S. and Canada implemented emergency economic relief programs as a way of minimizing the economic impact of the global COVID-19 pandemic. In the U.S., the CARES Act includes, among other items, provisions relating to refundable payroll tax credits and deferment of certain tax payments through the end of calendar 2020. In Canada the COVID-19 Economic Response Plan includes the Canada Emergency Wage Subsidy (CEWS). For our U.S. businesses we have elected to defer the employer-paid portion of social security taxes and are evaluating the employee retention credit, and in Canada we have received $14.6 million in wage subsidies during the six months ended October 31, 2020 which has been treated as a government subsidy to offset related operating expenses.

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LITIGATION AND OTHER RELATED CONTINGENCIES

6 Months Ended

Oct. 31, 2020

Commitments and Contingencies Disclosure [Abstract]

LITIGATION AND OTHER RELATED CONTINGENCIES

NOTE 10: LITIGATION AND OTHER RELATED CONTINGENCIES

We are a defendant in numerous litigation matters, arising both in the ordinary course of business and otherwise, including as described below. The matters described below are not all of the lawsuits to which we are subject. In some of the matters, very large or indeterminate amounts, including punitive damages, are sought. U.S. jurisdictions permit considerable variation in the assertion of monetary damages or other relief. Jurisdictions may permit claimants not to specify the monetary damages sought or may permit claimants to state only that the amount sought is sufficient to invoke the jurisdiction of the court. In addition, jurisdictions may permit plaintiffs to allege monetary damages in amounts well exceeding reasonably possible verdicts in the jurisdiction for similar matters. We believe that the monetary relief which may be specified in a lawsuit or a claim bears little relevance to its merits or disposition value due to this variability in pleadings and our experience in litigating or resolving through settlement of numerous claims over an extended period of time.

The outcome of a litigation matter and the amount or range of potential loss at particular points in time may be difficult to ascertain. Among other things, uncertainties can include how fact finders will evaluate documentary evidence and the credibility and effectiveness of witness testimony, and how trial and appellate courts will apply the law. Disposition valuations are also subject to the uncertainty of how opposing parties and their counsel will themselves view the relevant evidence and applicable law.

In addition to litigation matters, we are also subject to claims and other loss contingencies arising out of our business activities, including as described below.

We accrue liabilities for litigation, claims, including indemnification and contribution claims, and other related loss contingencies and any related settlements (each referred to, individually, as a "matter" and, collectively, as "matters") when it is probable that a loss has been incurred and the amount of the loss can be reasonably estimated. If a range of loss is estimated, and some amount within that range appears to be a better estimate than any other amount within that range, then that amount is accrued. If no amount within the range can be identified as a better estimate than any other amount, we accrue the minimum amount in the range.

For such matters where a loss is believed to be reasonably possible, but not probable, or the loss cannot be reasonably estimated, no accrual has been made. It is possible that such matters could require us to pay damages or make other expenditures or accrue liabilities in amounts that could not be reasonably estimated as of October 31, 2020. While the potential future liabilities could be material in the particular quarterly or annual periods in which they are recorded, based on information currently known, we do not believe any such liabilities are likely to have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows. As of October 31, 2020 and 2019 and April 30, 2020, our total accrued liabilities were $5.5 million, $1.6 million and $1.6 million, respectively.

Our estimate of the aggregate range of reasonably possible losses includes (1) matters where a liability has been accrued and there is a reasonably possible loss in excess of the amount accrued for that liability, and (2) matters where a liability has not been accrued but we believe a loss is reasonably possible. This aggregate range only

represents those losses as to which we are currently able to estimate a reasonably possible loss or range of loss. It does not represent our maximum loss exposure.

Matters for which we are not currently able to estimate the reasonably possible loss or range of loss are not included in this range. We are often unable to estimate the possible loss or range of loss until developments in such matters have provided sufficient information to support an assessment of the reasonably possible loss or range of loss, such as precise information about the amount of damages or other remedies being asserted, the defenses to the claims being asserted, discovery from other parties and investigation of factual allegations, rulings by courts on motions or appeals, analysis by experts, or the status or terms of any settlement negotiations.

The estimated range of reasonably possible loss is based upon currently available information and is subject to significant judgment and a variety of assumptions, as well as known and unknown uncertainties. The matters underlying the estimated range will change from time to time, and actual results may vary significantly from the current estimate. As of October 31, 2020, we believe the estimate of the aggregate range of reasonably possible losses in excess of amounts accrued, where the range of loss can be estimated, is not material.

On a quarterly and annual basis, we review relevant information with respect to litigation and other loss contingencies and update our accruals, disclosures, and estimates of reasonably possible loss or range of loss based on such reviews. Costs incurred with defending matters are expensed as incurred. Any receivable for insurance recoveries is recorded separately from the corresponding liability, and only if recovery is determined to be probable and reasonably estimable.

We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously. The amounts claimed in the matters are substantial, however, and there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

LITIGATION, CLAIMS OR OTHER LOSS CONTINGENCIES PERTAINING TO CONTINUING OPERATIONS –

Free File Litigation. On May 6, 2019, the Los Angeles City Attorney filed a lawsuit on behalf of the People of the State of California in the Superior Court of California, County of Los Angeles (Case No. 19STCV15742). The case is styled The People of the State of California v. HRB Digital LLC, et al. The complaint alleges that H&R Block, Inc. and HRB Digital LLC engaged in unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Unfair Competition Law, California Business and Professions Code §§17200 et seq. The complaint seeks injunctive relief, restitution of monies paid to H&R Block by persons in the State of California who were eligible to file under the IRS Free File Program for the time period starting 4 years prior to the date of the filing of the complaint, pre-judgment interest, civil penalties and costs. The City Attorney subsequently dismissed H&R Block, Inc. from the case and amended its complaint to add HRB Tax Group, Inc. We filed a motion to stay the case based on the primary jurisdiction doctrine, which was denied. A trial date has been set for August 9, 2022. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

On May 17, 2019, a putative class action complaint was filed against H&R Block, Inc., HRB Tax Group, Inc. and HRB Digital LLC in the Superior Court of the State of California, County of San Francisco (Case No. CGC-19576093). The case is styled Snarr v. HRB Tax Group, Inc., et al. The case was removed to the United States District Court for the Northern District of California on June 21, 2019 (Case No. 3:19-cv-03610-SK). The plaintiff filed a first amended complaint on August 9, 2019, dropping H&R Block, Inc. from the case. In the amended complaint, the plaintiff seeks to represent classes of all persons, between May 17, 2015 and the present, who (1) paid to file one or more federal tax returns through H&R Block’s internet-based filing system, (2) were eligible to file those tax returns for free through the H&R Block Free File offer of the IRS Free File Program, and (3) resided in and were citizens of California at the time of the payments. The plaintiff generally alleges unlawful, unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Consumers Legal Remedies Act, California Civil Code §§1750, et seq., California False Advertising Law, California Business and Professions Code §§17500, et seq., and California Unfair Competition Law, California Business and Professions Code §§17200 et seq. The plaintiff seeks declaratory and injunctive relief, restitution, compensatory damages,

punitive damages, interest, attorneys’ fees and costs. We filed a motion to stay the proceedings based on the primary jurisdiction doctrine and a motion to compel arbitration, both of which were denied. An appeal of the denial of the motion to compel arbitration is pending. We filed a motion to stay the claims pending the outcome of the appeal, as well as a motion to dismiss the claims, which also were denied. We filed an answer to the amended complaint on April 7, 2020. A trial date has been set for October 18, 2022. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

On September 26, 2019, a putative class action complaint was filed against H&R Block, Inc., HRB Tax Group, Inc., HRB Digital LLC and Free File, Inc. in the United States District Court for the Western District of Missouri (Case No. 4:19-cv-00788-GAF) styled Swanson v. H&R Block, Inc., et al. The plaintiff seeks to represent both a nationwide class and a California subclass of all persons eligible for the IRS Free File Program who paid to use an H&R Block product to file an online tax return for the 2002 through 2018 tax filing years. The plaintiff generally alleges unlawful, unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Consumers Legal Remedies Act, California Civil Code §§1750, et seq., California False Advertising Law, California Business and Professions Code §§17500, et seq., California Unfair Competition Law, California Business and Professions Code §§17200, et seq., in addition to breach of contract and fraud. The plaintiff seeks injunctive relief, disgorgement, compensatory damages, statutory damages, punitive damages, interest, attorneys’ fees and costs. The court granted a motion to dismiss filed by defendant Free File, Inc. for lack of personal jurisdiction. The court granted our motion to compel arbitration on July 27, 2020 and stayed the case pending the outcome of arbitration. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

We have also received and are responding to certain governmental inquiries relating to the IRS Free File Program.

LITIGATION, CLAIMS, INCLUDING INDEMNIFICATION AND CONTRIBUTION CLAIMS, OR OTHER LOSS CONTINGENCIES PERTAINING TO DISCONTINUED MORTGAGE OPERATIONS – Although SCC ceased its mortgage loan origination activities in December 2007 and sold its loan servicing business in April 2008, SCC or the Company has been, remains, and may in the future be, subject to litigation, claims, including indemnification and contribution claims, and other loss contingencies pertaining to SCC's mortgage business activities that occurred prior to such termination and sale. These lawsuits, claims, and other loss contingencies include actions by regulators, third parties seeking indemnification or contribution, including depositors, underwriters, and securitization trustees, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others alleged to be similarly situated. Among other things, these lawsuits, claims, and contingencies allege or may allege discriminatory or unfair and deceptive loan origination and servicing (including debt collection, foreclosure, and eviction) practices, other common law torts, rights to indemnification or contribution, breach of contract, violations of securities laws, and violations of a variety of federal statutes, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act, Fair Housing Act, Real Estate Settlement Procedures Act (RESPA), Home Ownership & Equity Protection Act (HOEPA), as well as similar state statutes. It is difficult to predict either the likelihood of new matters being initiated or the outcome of existing matters. In many of these matters it is not possible to estimate a reasonably possible loss or range of loss due to, among other things, the inherent uncertainties involved in these matters, some of which are beyond the Company's control, and the indeterminate damages sought in some of these matters.

Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of residential mortgage-backed securities (RMBSs). In connection with the sale of loans and/or RMBSs, SCC made certain representations and warranties. Claims under these representations and warranties together with any settlement arrangements related to these losses are collectively referred to as "representation and warranty claims." The statute of limitations for a contractual claim to enforce a representation and warranty obligation is generally six years or such shorter limitations period that may apply under the law of a state where the economic injury occurred. On June 11, 2015, the New York Court of Appeals, New York’s highest court, held in ACE Securities Corp. v. DB Structured Products, Inc., that the six-year statute of limitations under New York law starts to run at the time the representations and warranties are made, not the date when the repurchase demand was denied. This decision applies to claims and lawsuits brought against SCC where New York law governs. New York law governs many, though not all, of the RMBS transactions into which SCC entered. However, this

decision would not affect representation and warranty claims and lawsuits SCC has received or may receive, for example, where the statute of limitations has been tolled by agreement or a suit was timely filed.

In response to the statute of limitations rulings in the ACE case and similar rulings in other state and federal courts, parties seeking to pursue representation and warranty claims or lawsuits have sought, and may in the future seek, to distinguish certain aspects of the ACE decision, pursue alternate legal theories of recovery, or assert claims against other contractual parties such as securitization trustees. For example, a 2016 ruling by a New York intermediate appellate court, followed by the federal district court in the second Homeward case described below, allowed a counterparty to pursue litigation on additional loans in the same trust even though only some of the loans complied with the condition precedent of timely pre-suit notice and opportunity to cure or repurchase. Additionally, plaintiffs in litigation to which SCC is not party have alleged breaches of an independent contractual duty to provide notice of material breaches of representations and warranties and pursued separate claims to which, they argue, the statute of limitations ruling in the ACE case does not apply. The impact on SCC from alternative legal theories seeking to avoid or distinguish the ACE decision, or judicial limitations on the ACE decision, is unclear. SCC has not accrued liabilities for claims not subject to a tolling arrangement or not relating back to timely filed litigation.

On May 31, 2012, a lawsuit was filed by Homeward Residential, Inc. (Homeward) in the Supreme Court of the State of New York, County of New York, against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Index No. 651885/2012). SCC removed the case to the United States District Court for the Southern District of New York on June 28, 2012 (Case No. 12-cv-5067). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-2 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract, anticipatory breach, indemnity, and declaratory judgment in connection with alleged losses incurred as a result of the breach of representations and warranties relating to SCC and to loans sold to the trust. The trust was originally collateralized with approximately 7,500 loans. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses, as well as a repurchase of all loans due to alleged misrepresentations by SCC as to itself and as to the loans' compliance with its underwriting standards and the value of underlying real estate. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase, anticipatory breach, indemnity, and declaratory judgment. The case proceeded on the remaining claims. Representatives of a holder of certificates in the trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. Discovery in the case closed on September 30, 2019, with motions for summary judgment filed on December 6, 2019. On November 9, 2020, the court granted SCC's motion for summary judgment and dismissed Homeward's claims in their entirety as untimely under the applicable statute of limitations. Homeward appealed that ruling on December 4, 2020, and the appeal remains pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

On September 28, 2012, a second lawsuit was filed by Homeward in the United States District Court for the Southern District of New York against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Case No. 12-cv-7319). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-3 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract and indemnity in connection with losses allegedly incurred as a result of the breach of representations and warranties relating to 96 loans sold to the trust. The trust was originally collateralized with approximately 7,500 loans. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase and for indemnification of its costs associated with the litigation. On September 30, 2016, the court granted a motion allowing the plaintiff to file a second amended complaint to include breach of contract claims with respect to 649 additional loans in the trust and to allow such claims with respect to other loans in the trust proven to be in material breach of SCC’s representations and warranties. SCC filed a motion for reconsideration, followed by a motion for leave to appeal the ruling, both of which were denied. On October 6, 2016, the plaintiff filed its second amended complaint. In response to a motion filed by SCC, the court dismissed the plaintiff's claim for breach of one of the representations. The case proceeded on the remaining claims. Representatives of a holder of certificates in the

trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. The settlement payments that were made in fiscal year 2018 for representation and warranty claims related to some of the loans in this case. Discovery in the case closed on September 30, 2019, with motions for summary judgment filed on December 6, 2019. On November 9, 2020, the court granted SCC's motion for summary judgment and dismissed Homeward's claims in their entirety as untimely under the applicable statute of limitations. Homeward appealed that ruling on December 4, 2020, and the appeal remains pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

Parties, including underwriters, depositors, and securitization trustees, are, or have been, involved in multiple lawsuits, threatened lawsuits, and settlements related to securitization transactions in which SCC participated. A variety of claims are alleged in these matters, including violations of federal and state securities laws and common law fraud, based on alleged materially inaccurate or misleading disclosures, that originators, depositors, securitization trustees, or servicers breached their representations and warranties or otherwise failed to fulfill their obligations, or that securitization trustees violated statutory requirements by failing to properly protect the certificate holders’ interests. SCC has received notices of claims for indemnification or potential indemnification obligations relating to such matters, including lawsuits or settlements to which underwriters, depositors, or securitization trustees are party. Additional lawsuits against the parties to the securitization transactions may be filed in the future, and SCC may receive additional notices of claims for indemnification, contribution or similar obligations with respect to existing or new lawsuits or settlements of such lawsuits or other claims. Certain of the notices received included, and future notices may include, a reservation of rights to assert claims for contribution, which are referred to herein as "contribution claims." Contribution claims may become operative if indemnification is unavailable or insufficient to cover all of the losses and expenses involved. We have not concluded that a loss related to any of these indemnification or contribution claims is probable, nor have we accrued a liability related to any of these claims.

If the amount that SCC is ultimately required to pay with respect to claims and litigation related to its past sales and securitizations of mortgage loans, together with payment of SCC's related administration and legal expense, exceeds SCC's net assets, the creditors of SCC, other potential claimants, or a bankruptcy trustee if SCC were to file or be forced into bankruptcy, may attempt to assert claims against us for payment of SCC's obligations. Claimants may also attempt to assert claims against or seek payment directly from the Company even if SCC's assets exceed its liabilities. SCC's principal assets, as of October 31, 2020, total approximately $274 million and consist of an intercompany note receivable. We believe our legal position is strong on any potential corporate veil-piercing arguments; however, if this position is challenged and not upheld, it could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.

OTHER – We are from time to time a party to litigation, claims and other loss contingencies not discussed herein arising out of our business operations. These matters may include actions by state attorneys general, other state regulators, federal regulators, individual plaintiffs, and cases in which plaintiffs seek to represent others who may be similarly situated.

While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay to discharge or settle these other matters will not have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policy)

6 Months Ended

Oct. 31, 2020

Accounting Policies [Abstract]

Basis of Presentation

The consolidated balance sheets as of October 31, 2020 and 2019, the consolidated statements of operations and comprehensive loss for the three and six months ended October 31, 2020 and 2019, the consolidated statements of cash flows for the six months ended October 31, 2020 and 2019, and the consolidated statements of stockholders' equity for the three and six months ended October 31, 2020 and 2019 have been prepared by the Company, without audit. In the opinion of management, all adjustments, which include only normal recurring adjustments, necessary to present fairly the financial position, results of operations, and cash flows as of October 31, 2020 and 2019 and for all periods presented, have been made.

"H&R Block," "the Company," "we," "our," and "us" are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context.

Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States (GAAP) have been condensed or omitted. These consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our April 30, 2020 Annual Report to Shareholders on Form 10-K. All amounts presented herein as of April 30, 2020 or for the year then ended are derived from our Annual Report on Form 10-K.

Management Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. Significant estimates, assumptions and judgments are applied in the evaluation of contingent losses arising from our discontinued mortgage business, contingent losses associated with pending claims and litigation, reserves for uncertain tax positions, fair value of reporting units, and related matters. Estimates have been prepared based on the best information available as of each balance sheet date. As such, actual results could differ materially from those estimates.

Discontinued Operations

Our discontinued operations include the results of operations of Sand Canyon Corporation, previously known as Option One Mortgage Corporation (including its subsidiaries, collectively, SCC), which exited its mortgage business in fiscal year 2008. See note 10 for additional information on litigation, claims, and other loss contingencies related to our discontinued operations.

New Accounting Pronouncements

Current Expected Credit Losses. In June 2016, the Financial Accounting Standards Board issued Accounting Standards Update No. 2016-13 (ASU 2016-13), "Measurement of Credit Losses on Financial Instruments," which replaces the existing incurred credit loss model for an expected credit loss model. We adopted ASU 2016-13 as of May 1, 2020, which did not have a material impact on our consolidated financial statements.

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REVENUE RECOGNITION (Tables)

6 Months Ended

Oct. 31, 2020

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue by Major Service Line

The majority of our revenues are from our U.S. Tax Services business. The following table disaggregates our U.S. Tax Services revenues by major service line, with revenues from our international tax services businesses and from Wave included as separate lines:

							(in 000s)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
Revenues:
U.S. assisted tax preparation	$	48,922	$	41,226	$	386,650	$	74,218
U.S. royalties	7,576		7,820		43,525		14,679
U.S. DIY tax preparation	5,055		4,541		72,650		7,951
International	48,858		44,926		116,676		85,507
Refund Transfers	1,192		791		11,745		2,300
Emerald Card®	9,795		8,616		26,850		22,471
Peace of Mind® Extended Service Plan	24,775		25,660		56,770		58,497
Tax Identity Shield®	4,835		4,648		14,202		9,170
Interest and fee income on Emerald AdvanceTM	501		485		1,164		1,039
Wave	14,327		10,902		26,394		14,527
Other	10,714		11,186		20,954		20,804
Total revenues	$	176,550	$	160,801	$	777,580	$	311,163

Schedule of Deferred Revenue Related To The Peace of Mind Program

Changes in the balances of deferred revenue and wages for our Peace of Mind® Extended Service Plan (POM) are as follows:

							(in 000s)
POM	Deferred Revenue				Deferred Wages
Six months ended October 31,	2020		2019		2020		2019
Balance, beginning of the period	$	183,685	$	212,511	$	21,618	$	27,306
Amounts deferred	20,954		4,222		139		29
Amounts recognized on previous deferrals	(66,088)		(68,088)		(7,541)		(9,430)
Balance, end of the period	$	138,551	$	148,645	$	14,216	$	17,905

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EARNINGS (LOSS) PER SHARE AND STOCKHOLDERS' EQUITY (Tables)

6 Months Ended

Oct. 31, 2020

Earnings Per Share [Abstract]

Computations of Basic And Diluted Earnings Per Share

The computations of basic and diluted loss per share from continuing operations are as follows:

(in 000s, except per share amounts)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
Net loss from continuing operations attributable to shareholders	$	(222,480)	$	(183,554)	$	(128,924)	$	(329,278)
Amounts allocated to participating securities	(207)		(150)		(381)		(299)
Net loss from continuing operations attributable to common shareholders	$	(222,687)	$	(183,704)	$	(129,305)	$	(329,577)
Basic weighted average common shares	189,607		198,079		191,103		200,058
Potential dilutive shares	—		—		—		—
Dilutive weighted average common shares	189,607		198,079		191,103		200,058
Loss per share from continuing operations attributable to common shareholders:
Basic	$	(1.17)	$	(0.93)	$	(0.68)	$	(1.65)
Diluted	(1.17)		(0.93)		(0.68)		(1.65)

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RECEIVABLES (Tables)

6 Months Ended

Oct. 31, 2020

Accounts, Notes, Loans and Financing Receivable, Unclassified [Abstract]

Schedule of Short-Term Receivables

Receivables, net of their related allowance, consist of the following:

(in 000s)
As of	October 31, 2020				October 31, 2019				April 30, 2020
	Short-term		Long-term		Short-term		Long-term		Short-term		Long-term
Loans to franchisees	$	15,147	$	36,446	$	23,554	$	43,322	$	25,397	$	31,329
Receivables for U.S. assisted and DIY tax preparation and related fees	22,883		3,111		18,531		3,716		47,030		3,112
H&R Block Instant RefundTM receivables	531		1,451		530		695		15,031		1,325
H&R Block Emerald Advance® lines of credit	8,699		9,302		8,073		9,201		10,001		14,081
Software receivables from retailers	1,532		—		970		—		7,341		—
Royalties and other receivables from franchisees	5,964		—		8,094		147		9,861		42
Wave payment processing receivables	2,695		—		3,041		—		3,200		—
Other	13,802		1,481		11,917		2,165		15,336		1,828
Total	$	71,253	$	51,791	$	74,710	$	59,246	$	133,197	$	51,717

Schedule of Receivables Based On Year of Origination

Current balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, by year of origination, as of October 31, 2020 are as follows:

			(in 000s)
Year of Origination	Balance		Non-Accrual
2020	$	4,116	$	2,572
2019 and prior	209		209
	4,325		$	2,781
Allowance	(2,343)
Net balance	$	1,982

Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, as of October 31, 2020, by year of origination, are as follows:

(in 000s)
Year of origination:	Balance		Non-Accrual
2020	$	27,565	$	27,565
2019 and prior	4,572		4,572
Revolving loans	15,189		13,822
	47,326		$	45,959
Allowance	(29,325)
Net balance	$	18,001

Schedule of Activity in Allowance For Credit Losses

Activity in the allowance for credit losses for our EA and all other short-term and long-term receivables for the six months ended October 31, 2020 and 2019 is as follows:

(in 000s)
	EAs		All Other		Total
Balances as of May 1, 2020	$	32,034	$	50,446	$	82,480
Provision	(2,709)		7,287		4,578
Charge-offs, recoveries and other	—		(4,382)		(4,382)
Balances as of October 31, 2020	$	29,325	$	53,351	$	82,676
Balances as of May 1, 2019	$	27,535	$	53,938	$	81,473
Provision	—		1,890		1,890
Charge-offs, recoveries and other	—		(1,217)		(1,217)
Balances as of October 31, 2019	$	27,535	$	54,611	$	82,146

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GOODWILL AND INTANGIBLE ASSETS (Tables)

6 Months Ended

Oct. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

Changes in the carrying amount of goodwill for the six months ended October 31, 2020 and 2019 are as follows:

(in 000s)
	Goodwill		Accumulated Impairment Losses		Net
Balances as of May 1, 2020	$	850,435	$	(138,297)	$	712,138
Acquisitions	2,214		—		2,214
Disposals and foreign currency changes, net	13,131		—		13,131
Impairments	—		—		—
Balances as of October 31, 2020	$	865,780	$	(138,297)	$	727,483
Balances as of May 1, 2019	$	552,234	$	(32,297)	$	519,937
Acquisition of Wave (1)	289,492		—		289,492
Other acquisitions	8,491		—		8,491
Disposals and foreign currency changes, net	(2,589)		—		(2,589)
Impairments	—		—		—
Balances as of October 31, 2019	$	847,628	$	(32,297)	$	815,331

(1)     At October 31, 2019, the fair value of the acquired goodwill related to our acquisition of Wave was provisional pending the final purchase price allocation.

Schedule of Intangible Assets

Components of intangible assets are as follows:

(in 000s)
	Gross Carrying Amount		Accumulated Amortization		Net
As of October 31, 2020:
Reacquired franchise rights	$	367,151	$	(169,613)	$	197,538
Customer relationships	311,291		(237,906)		73,385
Internally-developed software	164,610		(118,216)		46,394
Noncompete agreements	40,894		(34,436)		6,458
Franchise agreements	19,201		(15,254)		3,947
Purchased technology	122,700		(65,078)		57,622
Trade name	5,800		(773)		5,027
	$	1,031,647	$	(641,276)	$	390,371
As of October 31, 2019:
Reacquired franchise rights	$	355,116	$	(147,313)	$	207,803
Customer relationships	299,245		(211,681)		87,564
Internally-developed software	149,644		(113,863)		35,781
Noncompete agreements	40,636		(32,620)		8,016
Franchise agreements	19,201		(13,974)		5,227
Purchased technology	122,700		(49,503)		73,197
Trade name	5,800		(192)		5,608
Acquired assets pending final allocation (1)	2,181		—		2,181
	$	994,523	$	(569,146)	$	425,377
As of April 30, 2020:
Reacquired franchise rights	$	365,062	$	(159,754)	$	205,308
Customer relationships	314,191		(227,445)		86,746
Internally-developed software	154,083		(113,698)		40,385
Noncompete agreements	41,072		(33,639)		7,433
Franchise agreements	19,201		(14,614)		4,587
Purchased technology	122,700		(57,548)		65,152
Trade name	5,800		(483)		5,317
Acquired assets pending final allocation (1)	48		—		48
	$	1,022,157	$	(607,181)	$	414,976

(1)    Represents franchisee and competitor business acquisitions for which final purchase price allocations have not yet been determined.

Schedule of Acquired Finite-Lived Intangible Assets by Major Class

The amounts and weighted-average lives of intangible assets acquired during the six months ended October 31, 2020, including amounts capitalized and placed in service related to internally-developed software, are as follows:

(dollars in 000s)
	Amount		Weighted-Average life (in years)
Capitalized software	$	19	3
Customer relationships	3,011		5
Reacquired franchise rights	3,182		6
Noncompete agreements	94		5
Total	$	6,306	5

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LONG-TERM DEBT LONG-TERM DEBT (Tables)

6 Months Ended

Oct. 31, 2020

Debt Disclosure [Abstract]

Components of Long-Term Debt

The components of long-term debt are as follows:

					(in 000s)
As of	October 31, 2020		October 31, 2019		April 30, 2020
Senior Notes, 4.125%, due October 2020	$	—	$	650,000	$	650,000
Senior Notes, 5.500%, due November 2022	500,000		500,000		500,000
Senior Notes, 5.250%, due October 2025	350,000		350,000		350,000
Senior Notes, 3.875%, due August 2030	650,000		—		—
Committed line of credit borrowings	70,000		135,000		2,000,000
Debt issuance costs and discounts	(10,907)		(6,050)		(4,743)
	1,559,093		1,628,950		3,495,257
Less: Current portion	—		(648,651)		(649,384)
	$	1,559,093	$	980,299	$	2,845,873

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INCOME TAXES (Tables)

6 Months Ended

Oct. 31, 2020

Income Tax Disclosure [Abstract]

Schedule of Unrecognized Tax Benefits Roll Forward

Changes in unrecognized tax benefits for six months ended October 31, 2020 are as follows:

(in 000s)
Six months ended October 31, 2020	Amount
Balance, beginning of the period	$	168,062
Additions based on tax positions related to prior years	103,822
Reductions based on tax positions related to prior years	(8,180)
Reductions related to settlements with tax authorities	(17,632)
Expiration of statute of limitations	(3,819)
Balance, end of the period	$	242,253

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OTHER INCOME AND OTHER EXPENSES (Tables)

6 Months Ended

Oct. 31, 2020

Other Income and Expenses [Abstract]

Components of Other Income (Expense), Net

The following table shows the components of other income (expense), net:

(in 000s)
	Three months ended October 31,				Six months ended October 31,
	2020		2019		2020		2019
Interest income	$	729	$	2,225	$	1,888	$	10,251
Foreign currency gains (losses), net	(337)		105		55		114
Other, net	(1,211)		409		449		1,497
	$	(819)	$	2,739	$	2,392	$	11,862

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REVENUE RECOGNITION (Disaggregation of Revenue by Major Service Line) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Disaggregation of Revenue [Line Items]
Total revenues	$ 176,550	$ 160,801	$ 777,580	$ 311,163
U.S. assisted tax preparation
Disaggregation of Revenue [Line Items]
Total revenues	48,922	41,226	386,650	74,218
U.S. royalties
Disaggregation of Revenue [Line Items]
Total revenues	7,576	7,820	43,525	14,679
U.S. DIY tax preparation
Disaggregation of Revenue [Line Items]
Total revenues	5,055	4,541	72,650	7,951
International
Disaggregation of Revenue [Line Items]
Total revenues	48,858	44,926	116,676	85,507
Refund Transfers
Disaggregation of Revenue [Line Items]
Total revenues	1,192	791	11,745	2,300
Emerald Card®
Disaggregation of Revenue [Line Items]
Total revenues	9,795	8,616	26,850	22,471
Peace of Mind® Extended Service Plan
Disaggregation of Revenue [Line Items]
Total revenues	24,775	25,660	56,770	58,497
Tax Identity Shield®
Disaggregation of Revenue [Line Items]
Total revenues	4,835	4,648	14,202	9,170
Interest and fee income on Emerald AdvanceTM
Disaggregation of Revenue [Line Items]
Total revenues	501	485	1,164	1,039
Wave
Disaggregation of Revenue [Line Items]
Total revenues	14,327	10,902	26,394	14,527
Other
Disaggregation of Revenue [Line Items]
Total revenues	$ 10,714	$ 11,186	$ 20,954	$ 20,804

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REVENUE RECOGNITION (Deferred Revenue) (Details) - POM - USD ($) $ in Thousands	6 Months Ended
	Oct. 31, 2020	Oct. 31, 2019
Movement in Deferred Revenue [Roll Forward]
Balance, end of the period	$ 138,600
Deferred Revenue
Movement in Deferred Revenue [Roll Forward]
Balance, beginning of the period	183,685	$ 212,511
Amounts deferred	20,954	4,222
Amounts recognized on previous deferrals	(66,088)	(68,088)
Balance, end of the period	138,551	148,645
Deferred Wages
Movement in Deferred Revenue [Roll Forward]
Balance, beginning of the period	21,618	27,306
Amounts deferred	139	29
Amounts recognized on previous deferrals	(7,541)	(9,430)
Balance, end of the period	$ 14,216	$ 17,905

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REVENUE RECOGNITION (Narrative) (Details) - USD ($) $ in Millions	Oct. 31, 2020	Apr. 30, 2020	Oct. 31, 2019	Apr. 30, 2019
POM
Disaggregation of Revenue [Line Items]
Deferred revenue	$ 138.6
Current deferred revenue	96.7
TIS
Disaggregation of Revenue [Line Items]
Current deferred revenue	$ 20.3	$ 30.8	$ 21.0	$ 29.7

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REVENUE RECOGNITION (Remaining Performance Obligation) (Details) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-11-01	Oct. 31, 2020
POM
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, expected timing of satisfaction, period	60 months
TIS
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, expected timing of satisfaction, period	6 months

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EARNINGS (LOSS) PER SHARE AND STOCKHOLDERS' EQUITY (Narrative) (Details) - USD ($) shares in Thousands, $ in Millions	3 Months Ended		6 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Earnings Per Share [Abstract]
Antidilutive securities excluded from computation of earnings per share, amount (in shares)	5,100	3,700	5,100	3,700
Basic weighted average common shares (in shares)	189,607	198,079	191,103	200,058
Nonvested units granted (in shares)			2,100
Stock-based compensation	$ 7.3	$ 9.4	$ 14.9	$ 16.1
Unrecognized compensation costs, nonvested shares and units	$ 47.3		$ 47.3

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EARNINGS (LOSS) PER SHARE AND STOCKHOLDERS' EQUITY (Computations of Basic and Diluted Earnings Per Share) (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Earnings Per Share [Abstract]
Net loss from continuing operations attributable to shareholders	$ (222,480)	$ (183,554)	$ (128,924)	$ (329,278)
Amounts allocated to participating securities	(207)	(150)	(381)	(299)
Net loss from continuing operations attributable to common shareholders	$ (222,687)	$ (183,704)	$ (129,305)	$ (329,577)
Basic weighted average common shares (in shares)	189,607	198,079	191,103	200,058
Potential dilutive shares (in shares)	0	0	0	0
Dilutive weighted average common shares (in shares)	189,607	198,079	191,103	200,058
Loss per share from continuing operations attributable to common shareholders:
Basic (in usd per share)	$ (1.17)	$ (0.93)	$ (0.68)	$ (1.65)
Diluted (in usd per share)	$ (1.17)	$ (0.93)	$ (0.68)	$ (1.65)

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RECEIVABLES (Schedule of Short-Term Receivables) (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Apr. 30, 2020	Oct. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	$ 71,253	$ 133,197	$ 74,710
Long-term	51,791	51,717	59,246
Loans to franchisees
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	15,147	25,397	23,554
Long-term	36,446	31,329	43,322
Receivables for U.S. assisted and DIY tax preparation and related fees
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	22,883	47,030	18,531
Long-term	3,111	3,112	3,716
H&R Block Instant RefundTM receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	531	15,031	530
Long-term	1,451	1,325	695
H&R Block Emerald Advance® lines of credit
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	8,699	10,001	8,073
Long-term	9,302	14,081	9,201
Software receivables from retailers
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	1,532	7,341	970
Long-term	0	0	0
Royalties and other receivables from franchisees
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	5,964	9,861	8,094
Long-term	0	42	147
Wave payment processing receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	2,695	3,200	3,041
Long-term	0	0	0
Other
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	13,802	15,336	11,917
Long-term	$ 1,481	$ 1,828	$ 2,165

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RECEIVABLES (Narrative) (Details) - USD ($) $ in Millions	12 Months Ended
	Apr. 30, 2020	Oct. 31, 2020	Oct. 31, 2019
Loans to franchisees
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans more than 90 days past due		$ 1.7	$ 0.2
H&R Block Instant RefundTM receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Impaired, non-accrual status term	60 days
H&R Block Emerald Advance® lines of credit
Accounts, Notes, Loans and Financing Receivable [Line Items]
Impaired, non-accrual status term	60 days

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RECEIVABLES (Schedule of Receivables Based on Year of Origination) (Details) $ in Thousands	Oct. 31, 2020 USD ($)
H&R Block Instant RefundTM receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	$ 4,325
Allowance	(2,343)
Net balance	1,982
Non-Accrual	2,781
H&R Block Emerald Advance® lines of credit
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	47,326
Allowance	(29,325)
Net balance	18,001
Non-Accrual	45,959
Current year of origination | H&R Block Instant RefundTM receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	4,116
Non-Accrual	2,572
Current year of origination | H&R Block Emerald Advance® lines of credit
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	27,565
Non-Accrual	27,565
Prior year and before | H&R Block Instant RefundTM receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	209
Non-Accrual	209
Prior year and before | H&R Block Emerald Advance® lines of credit
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	4,572
Non-Accrual	4,572
Revolving loans | H&R Block Emerald Advance® lines of credit
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	15,189
Non-Accrual	$ 13,822

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RECEIVABLES (Schedule of Activity in the Allowance For Doubtful Accounts) (Details) - USD ($) $ in Thousands	6 Months Ended
	Oct. 31, 2020	Oct. 31, 2019
Allowance for Doubtful Accounts [Roll Forward]
Beginning balance	$ 82,480	$ 81,473
Provision	4,578	1,890
Charge-offs, recoveries and other	(4,382)	(1,217)
Ending balance	82,676	82,146
EAs
Allowance for Doubtful Accounts [Roll Forward]
Beginning balance	32,034	27,535
Provision	(2,709)	0
Charge-offs, recoveries and other	0	0
Ending balance	29,325	27,535
All Other
Allowance for Doubtful Accounts [Roll Forward]
Beginning balance	50,446	53,938
Provision	7,287	1,890
Charge-offs, recoveries and other	(4,382)	(1,217)
Ending balance	$ 53,351	$ 54,611

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GOODWILL AND INTANGIBLE ASSETS (Schedule of Goodwill) (Details) - USD ($) $ in Thousands	6 Months Ended
	Oct. 31, 2020	Oct. 31, 2019
Goodwill [Roll Forward]
Goodwill before impairment losses, beginning balance	$ 850,435	$ 552,234
Accumulated impairment losses, beginning balance	(138,297)	(32,297)
Goodwill, beginning balance	712,138	519,937
Acquisitions	2,214	8,491
Disposals and foreign currency changes, net	13,131	(2,589)
Impairments	0	0
Goodwill before impairment losses, ending balance	865,780	847,628
Accumulated impairment losses, ending balance	(138,297)	(32,297)
Goodwill, ending balance	$ 727,483	815,331
Wave
Goodwill [Roll Forward]
Acquisitions		$ 289,492

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GOODWILL AND INTANGIBLE ASSETS (Schedule of Intangible Assets) (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Apr. 30, 2020	Oct. 31, 2019
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	$ 1,031,647	$ 1,022,157	$ 994,523
Accumulated Amortization	(641,276)	(607,181)	(569,146)
Net	390,371	414,976	425,377
Reacquired franchise rights
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	367,151	365,062	355,116
Accumulated Amortization	(169,613)	(159,754)	(147,313)
Net	197,538	205,308	207,803
Customer relationships
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	311,291	314,191	299,245
Accumulated Amortization	(237,906)	(227,445)	(211,681)
Net	73,385	86,746	87,564
Internally-developed software
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	164,610	154,083	149,644
Accumulated Amortization	(118,216)	(113,698)	(113,863)
Net	46,394	40,385	35,781
Noncompete agreements
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	40,894	41,072	40,636
Accumulated Amortization	(34,436)	(33,639)	(32,620)
Net	6,458	7,433	8,016
Franchise agreements
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	19,201	19,201	19,201
Accumulated Amortization	(15,254)	(14,614)	(13,974)
Net	3,947	4,587	5,227
Purchased technology
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	122,700	122,700	122,700
Accumulated Amortization	(65,078)	(57,548)	(49,503)
Net	57,622	65,152	73,197
Trade name
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	5,800	5,800	5,800
Accumulated Amortization	(773)	(483)	(192)
Net	$ 5,027	5,317	5,608
Acquired assets pending final allocation
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount		48	2,181
Accumulated Amortization		0	0
Net		$ 48	$ 2,181

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GOODWILL AND INTANGIBLE ASSETS (Intangible Assets Acquired) (Details) $ in Thousands	6 Months Ended
	Oct. 31, 2020 USD ($)
Business Acquisition [Line Items]
Amount	$ 6,306
Weighted-Average life (in years)	5 years
Capitalized software
Business Acquisition [Line Items]
Amount	$ 19
Weighted-Average life (in years)	3 years
Customer Relationships
Business Acquisition [Line Items]
Amount	$ 3,011
Weighted-Average life (in years)	5 years
Reacquired Franchise Rights
Business Acquisition [Line Items]
Amount	$ 3,182
Weighted-Average life (in years)	6 years
Noncompete Agreements
Business Acquisition [Line Items]
Amount	$ 94
Weighted-Average life (in years)	5 years

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GOODWILL AND INTANGIBLE ASSETS (Narrative) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Business Acquisition [Line Items]
Payments made for business acquisitions, net of cash acquired			$ 3,674	$ 416,925
Amortization	$ 19,500	$ 21,600	40,400	39,800
Estimated amortization, 2021	76,500		76,500
Estimated amortization, 2022	60,900		60,900
Estimated amortization, 2023	43,300		43,300
Estimated amortization, 2024	32,200		32,200
Estimated amortization, 2025	$ 19,000		19,000
Franchisee and competitor businesses
Business Acquisition [Line Items]
Payments made for business acquisitions, net of cash acquired			$ 3,700	$ 416,900

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LONG-TERM DEBT (Components of Long-Term Debt) (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Aug. 07, 2020	Apr. 30, 2020	Oct. 31, 2019
Debt Instrument [Line Items]
Committed line of credit borrowings	$ 70,000		$ 2,000,000	$ 135,000
Debt issuance costs and discounts	(10,907)		(4,743)	(6,050)
Long-term debt including current portion	1,559,093		3,495,257	1,628,950
Less: Current portion	0		(649,384)	(648,651)
Long-term debt and line of credit borrowings	$ 1,559,093		2,845,873	980,299
Senior Notes | Senior Notes, 4.125%, due October 2020
Debt Instrument [Line Items]
Interest rate	4.125%
Senior notes	$ 0		650,000	650,000
Senior Notes | Senior Notes, 5.500%, due November 2022
Debt Instrument [Line Items]
Interest rate	5.50%
Senior notes	$ 500,000		500,000	500,000
Senior Notes | Senior Notes, 5.250%, due October 2025
Debt Instrument [Line Items]
Interest rate	5.25%
Senior notes	$ 350,000		350,000	350,000
Senior Notes | Senior Notes, 3.875%, due August 2030
Debt Instrument [Line Items]
Interest rate	3.875%	3.875%
Senior notes	$ 650,000		$ 0	$ 0

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LONG-TERM DEBT (Narrative) (Details) - USD ($)		1 Months Ended	6 Months Ended
	Aug. 07, 2020	Sep. 30, 2020	Oct. 31, 2020	Oct. 31, 2019	Apr. 30, 2020
Line of Credit Facility [Line Items]
Repayments of senior debt			$ 650,000,000	$ 0
Repayments of lines of credit		$ 2,000,000,000.0
Committed line of credit borrowings			70,000,000	135,000,000	$ 2,000,000,000
Line of credit facility, remaining borrowing capacity			1,000,000,000.0
Estimated fair value of long-term debt			1,700,000,000	$ 1,700,000,000	$ 3,500,000,000
Revolving credit facility
Line of Credit Facility [Line Items]
Aggregate principal amount			2,000,000,000.0
Available increase in borrowing capacity			$ 500,000,000.0
Maximum quarterly debt-to-EBITDA ratio			3.50
Maximum annual debt-to-EBITDA ratio			4.50
Minimum interest coverage ratio			2.50
Committed line of credit borrowings			$ 70,000,000.0
Swingline Loans
Line of Credit Facility [Line Items]
Maximum borrowing capacity			200,000,000.0
Standby Letters of Credit
Line of Credit Facility [Line Items]
Maximum borrowing capacity			$ 50,000,000.0
Senior Notes
Line of Credit Facility [Line Items]
Repayments of senior debt	$ 650,000,000
Senior Notes, 3.875%, due August 2030 | Senior Notes
Line of Credit Facility [Line Items]
Debt instrument, face amount	$ 650,000,000.0
Interest rate	3.875%		3.875%

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INCOME TAXES (Narrative) (Details) - USD ($) $ in Thousands	3 Months Ended			6 Months Ended
	Oct. 31, 2020	Jul. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019	Apr. 30, 2020
Income Tax Disclosure [Abstract]
Income (Loss) from Continuing Operations before Equity Method Investments, Income Taxes, Noncontrolling Interest	$ (237,027)	$ 124,000	$ (261,306)	$ (112,985)	$ (468,420)
Income taxes (benefit)	$ (14,547)	$ 30,500	(77,752)	$ 15,939	$ (139,142)
Effective tax rate	6.10%	24.60%		(14.10%)	29.70%
Discrete income tax expense (benefit)	$ 31,600			$ 32,200	$ (25,200)
Increase in effective tax rate from discrete item, percent				(28.50%)	5.40%
Gross unrecognized tax benefits increase (decrease)				$ 74,200	$ (28,400)
Change in tax benefits that are reasonably possible	70,000			70,000
Income taxes receivable	57,900		36,700	57,900	36,700	$ 28,500
Deferred tax liabilities, net	113,500		35,000	113,500	35,000	22,000
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]
Unrecognized tax benefits, beginning balance	242,253		156,700	242,253	156,700	168,062
Additions based on tax positions related to prior years				103,822
Reductions based on tax positions related to prior years				(8,180)
Reductions related to settlements with tax authorities				(17,632)
Expiration of statute of limitations				(3,819)
Unrecognized tax benefits. ending balance	$ 242,253		$ 156,700	$ 242,253	$ 156,700	$ 168,062

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OTHER INCOME AND OTHER EXPENSES (Schedule of Interest Income and Expense of Continuing Operations) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Other Income and Expenses [Abstract]
Interest income	$ 729	$ 2,225	$ 1,888	$ 10,251
Foreign currency gains (losses), net	(337)	105	55	114
Other, net	(1,211)
Other, net		409	449	1,497
Other income (expense), net	$ (819)	$ 2,739	$ 2,392	$ 11,862

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COMMITMENTS AND CONTINGENCIES (Details) - USD ($)	3 Months Ended	6 Months Ended
	Oct. 31, 2020	Oct. 31, 2020	Apr. 30, 2020	Oct. 31, 2019
Commitments and Contingencies Disclosure [Abstract]
POM maximum per tax return		$ 10,000
Standard guarantee accrual amount	$ 9,700,000	9,700,000	$ 9,400,000	$ 7,600,000
Contingent business acquisition obligations	16,300,000	16,300,000	$ 14,200,000	$ 5,800,000
Lines of credit, total obligation	17,700,000	17,700,000
Remaining franchise equity lines of credit-undrawn commitment	12,200,000	$ 12,200,000
Social security subsidy received	$ 14,600,000

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LITIGATION AND OTHER RELATED CONTINGENCIES (Details) $ in Millions	May 06, 2019	Oct. 31, 2020 USD ($)	Apr. 30, 2020 USD ($)	Oct. 31, 2019 USD ($)	Sep. 30, 2016 loan	Sep. 28, 2012 loan	May 31, 2012 loan
Loss Contingencies [Line Items]
Loss contingency accrual | $		$ 5.5	$ 1.6	$ 1.6
Original loans collateralized							7,500
Number of loans sold to the trust						96
Loans sold to trust, with claims of breach of contract and indemnity					649
SCC
Loss Contingencies [Line Items]
Principal assets of SCC | $		$ 274.0
Free File Litigation
Loss Contingencies [Line Items]
Eligibility period prior to filing complaint	4 years