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RECEIVABLES
 3 Months Ended
Jul. 31, 2020
Accounts, Notes, Loans and Financing Receivable, Unclassified [Abstract]  
RECEIVABLES
NOTE 4: RECEIVABLES
Receivables, net of their related allowance, consist of the following:
(in 000s)
 
As of
 
July 31, 2020
 
July 31, 2019
 
April 30, 2020
 
 
Short-term
 
Long-term
 
Short-term
 
Long-term
 
Short-term
 
Long-term
Loans to franchisees
 
$
10,981

 
$
31,360

 
$
12,301

 
$
45,542

 
$
25,397

 
$
31,329

Receivables for U.S. assisted and DIY tax preparation and related fees
 
34,586

 
3,112

 
19,686

 
3,716

 
47,030

 
3,112

H&R Block Instant RefundTM receivables
 
1,129

 
1,596

 
880

 
1,780

 
15,031

 
1,325

H&R Block Emerald Advance® lines of credit
 
9,372

 
10,478

 
8,136

 
10,249

 
10,001

 
14,081

Software receivables from retailers
 
2,004

 
—

 
1,395

 
—

 
7,341

 
—

Royalties and other receivables from franchisees
 
20,135

 
39

 
7,834

 
99

 
9,861

 
42

Wave payment processing receivables
 
2,324

 
—

 
3,041

 
—

 
3,200

 
—

Other
 
16,691

 
1,646

 
22,855

 
2,251

 
15,336

 
1,828

Total
 
$
97,222

 
$
48,231

 
$
76,128

 
$
63,637

 
$
133,197

 
$
51,717

 
 
 
 
 
 
 
 
 
 
 
 
 

Balances presented above as short-term are included in receivables, while the long-term portions are included in other noncurrent assets in the consolidated balance sheets.
LOANS TO FRANCHISEES – Franchisee loan balances consist of term loans made primarily to finance the purchase of franchises and revolving lines of credit primarily for the purpose of funding working capital needs. As of July 31, 2020 loans with a principal balance of $0.1 million were more than 90 days past due. As of July 31, 2019, loans with a principal balance of $2.0 million were more than 90 days past due. We had no loans to franchisees on non-accrual status.
H&R BLOCK INSTANT REFUNDTM PROGRAM – H&R Block Instant RefundTM amounts are generally received from the Canada Revenue Agency (CRA) within 60 days of filing the client's return, with the remaining balance collectible from the client.
We review the credit quality of our Instant Refund receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Current balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, by year of origination, as of July 31, 2020 are as follows:
 
 
 
 
(in 000s)

Year of Origination
 
Balance
 
Non-Accrual
 
 
 
 
 
2020
 
$
4,737

 
$
366

2019 and prior
 
241

 
241

 
 
4,978

 
$
607

Allowance
 
(2,253
)
 
 
Net balance
 
$
2,725

 
 
 
 
 
 
 

H&R BLOCK EMERALD ADVANCE® LINES OF CREDIT – We review the credit quality of our purchased participation interests in Emerald AdvanceTM (EA) receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, as of July 31, 2020, by year of origination, are as follows:
(in 000s)
 
Year of origination:
 
Balance

 
Non-Accrual

2020
 
$
29,176

 
$
29,176

2019 and prior
 
4,886

 
4,886

Revolving loans
 
14,962

 
13,729

 
 
49,024

 
$
47,791

Allowance
 
(29,174
)
 
 
Net balance
 
$
19,850

 
 
 
 
 
 
 

ALLOWANCE FOR CREDIT LOSSES – Activity in the allowance for credit losses for our EA and all other short-term and long-term receivables for the three months ended July 31, 2020 and 2019 is as follows:
(in 000s)
 
 
 
EAs

 
All Other

 
Total

Balances as of April 30, 2020
 
$
32,034

 
$
50,446

 
$
82,480

Provision
 
(2,860
)
 
5,669

 
2,809

Charge-offs, recoveries and other
 
—

 
(2,214
)
 
(2,214
)
Balances as of July 31, 2020
 
$
29,174

 
$
53,901

 
$
83,075

 
 
 
 
 
 
 
Balances as of April 30, 2019
 
$
27,535

 
$
53,938

 
$
81,473

Provision
 
—

 
552

 
552

Charge-offs, recoveries and other
 
—

 
(322
)
 
(322
)
Balances as of July 31, 2019
 
$
27,535

 
$
54,168

 
$
81,703